Corporate brochure - Toyota Material Handling UK

Customer First
Toyota Material Handling UK
www.toyota-forklifts.co.uk
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Foreword
I hope this brochure will help you to understand what drives
us at Toyota Material Handling UK and the values that make us
unique.
At Toyota, we have a ‘Customer First’ philosophy that has its
source in the Toyota Production System (TPS). No matter how
good the final product might be, it would be worthless if it did
not meet customers’ demands and satisfy their needs.
We invest heavily in research and development, our production
facilities and service centres. Training our people is vital
in making sure that at the heart of our approach lies an
uncompromising commitment to quality.
At Toyota Material Handling UK we have a rich heritage built
on a strong reputation for quality and manufacturing thanks
to the TPS. We put our customers at the heart of everything we
do and make sure that we deliver the highest level of customer
satisfaction in the industry.
Toyota has a reputation for excellence on a global scale, but it
is only by acting locally that we can deliver the highest levels
of customer service. This is delivered each and every day in the
UK by a team of over 850 people trained to focus on delivering
excellence and strengthened by the Toyota Way, a set of core
values which guide our operations.
In our journey towards becoming the UK’s first choice materials
handling partner, we are confident that our ‘Customer First’
approach and our ongoing drive to continually improve will
give customers total confidence and peace of mind that their
equipment will continue to deliver Toyota’s highest standards of
quality, safety and performance.
Mike Mathias
Managing Director
Toyota Material Handling UK
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The Toyota Group
1918 - Sakichi
Toyoda founds the
Toyoda Spinning
and Weaving
Company
1926 - Toyota
Industries
Corporation
(TICO) was formed
1936 - The first
Toyota car was
produced
TOYOTA
GROUP
1946 - BT is founded
by Ivan Lundquist
1948 - BT
presents its first
hand pallet truck
1956 - Toyota enters
the industrial
vehicle market with
its first engine
powered forklift
Toyota Industries
Corporation
Other
Textile
Machinery
Logistics
Material
Handling
1.3%
3.6%
4.7%
40.3%
50.1%
of net sales
of net sales
of net sales
of net sales
of net sales
Automobile
Five business sectors
Total turnover €15 billion
Material Handling turnover €5.5
billion
Total Employees 49,333
1999 - Toyota
launches its exclusive System of Active Stability (SAS)
for forklifts
2000 - BT Industries
joins the Toyota
family
2005 - Toyota
Material
Handling is born
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The Toyota Way
Toyota’s success stems from vision and dedication to a set of common principles
– the Toyota Way.
Its five core values express the beliefs and values shared by Toyota. All Toyota team members, at every level,
are expected to apply these values in their daily work and relations with others.
By going to the source of information to make correct decisions, by Continuous Improvement (Kaizen), by
embracing challenges and by respecting customers and each other – more than 700,000 people worldwide
contribute every day to the success of the Toyota team.
Continuous Improvement
Respect for People
Genchi Genbutsu
Going to the source to find the facts
to make correct decisions, build
consensus and achieve goals.
Respect
Toyota respects others, makes
every effort to understand others,
accepts responsibility and does its
best to build mutual trust.
Kaizen
As no process can ever be declared
perfect, there is always room for
improvement. Continuously look for
opportunities to do things in a better
way.
Teamwork
Toyota stimulates personal and
professional growth, shares
opportunities for development
and maximises individual and team
performance.
Challenge
To maintain a long-term vision and
meet all challenges with the courage
and creativity needed to realise that
vision.
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Toyota Material Handling
Group – Worldwide No 1
Toyota Material Handling Group is the materials
handling division of Toyota Industries Corporation
(TICO), with operations around the world and
production facilities in Europe, Japan, China and the
United States. By investing heavily in new engineering
technologies and manufacturing techniques, Toyota
aims to bring customers the best materials handling
products and services on the market.
Our Mission
First choice partner
To be the first-choice partner for all customers looking for
materials handling solutions and to be widely recognised for
our innovative products, services and respect for society.
Build trust
To build trust and confidence with customers by delivering
outstanding materials handling products and services which
add real value to their businesses.
Respect
To respect the expectations and ambitions of employees,
stakeholders and suppliers through a never-ending search to
improve.
Our Code of Conduct
The Toyota Code of Conduct is a detailed road map to guide
our daily business activities and to which all our employees are
committed.
The Toyota Code of Conduct gives the assurance that we will
be honest, reliable and thorough in our conduct and exercise
good judgement in decision-making. We extend this code
to our dealings with suppliers, customers, stakeholders and
society as a whole.
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Toyota Production
System
How we build
quality trucks
The Toyota Production System (TPS) has a worldwide
reputation for manufacturing quality products:
• Having identified the right equipment for your
operation, you can be confident that it will be
manufactured to the highest quality standards –
that means reliability
• TPS is built around a process of continuous
improvement (Kaizen) which is achieved by
following a clear set of values
• All trucks are produced to ISO 14001 quality
standards, ensuring minimum environmental
impact
Toyota Production System –
the strong foundation for
quality in manufacturing
• One of the driving values within TPS is the
elimination of waste at every stage of the process
• Over 90% of trucks sold by Toyota Material
Handling in Europe are built within our European
factories in Sweden, France and Italy
You can find out more about TPS at
www.toyota-forklifts.co.uk
Manufacturing in Europe
Toyota Material Handling has three production centres in Europe. Manufacturing close to our customers
enables us to integrate our customers’ specific needs and demands.
Ancenis (France)
Counterbalance production centre
Bologna (Italy)
Counterbalance production centre
Mjölby (Sweden)
Warehouse production centre
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Toyota Service
Concept
The Toyota Service Concept (TSC) has been
developed on TPS principles and is unique in the
industry:
• Service means total lifetime support –
maintenance, repairs, Thorough Examination,
back-up with extra trucks, driver training and
management information
• Real-time information is one of the core values that
makes Toyota’s service concept unique. It means
everyone in the process has instant on-line access
to updated, integrated information – technical
support, truck history, parts, truck availability and
data for effective time and route planning
• TSC also means exact-fit in terms of parts and
people, with structured training and accreditation
processes
• Smart truck telemetry with GPRS/3G
communication is also unique to Toyota, and
available on almost every truck we produce. This
allows better safety standards including driver
management. With Toyota I_Site, complete fleet
control for improved safety, efficiency and cost
reduction is a reality
RELIABILITY
CONFIDENCE
AVAILABILITY
PRODUCTIVITY
QUALITY
SAFETY
These are the expectations of our customers,
alongside cost efficiency, sustainability and
respect for the environment.
We check these expectations by regularly
talking to truck users in the UK through
surveys, sales discussions and over 300,000
service visits every year.
We work with customers from one-off users
up to the largest fleet operations.
Because our network extends across the UK
we are always local.
Understanding customer needs is at the heart
of our operations.
We call it CUSTOMER FIRST.
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Environmental Responsibility
Toyota believes that environmental responsibility is a cornerstone of
good business practice.
In line with the Toyota Industries Corporation (TICO) Environmental
Action Plan, we design-in environmental improvements in our
equipment and processes to limit environmental impact throughout the
four product life cycle stages: development, manufacturing, operation
and recycling.
Development
Technologies including Hybrid, Fuel Cell and Lithium Ion are being
evaluated and designed to maintain the excellent productivity and
performance of our products.
Lithium Ion is now available on our BT Levio powered pallet trucks and
BT Optio order pickers.
Manufacturing
Toyota’s European production centres are all ISO 14001 certified
and demand strict environmental standards from suppliers. With its
emphasis on eliminating waste, the Toyota Production System (TPS)
helps to reduce the environmental impact of our manufacturing
activities.
Operation
In addition to an extensive range of emissions-free electric warehouse
equipment and counterbalance forklifts, Toyota uses catalytic mufflers
and diesel particulate filters for its engine-powered trucks.
Recycling
Moving towards the creation of a recycling-oriented society, Toyota
Material Handling is continuously raising the recyclable level of its
products at end of life. For instance, the Toyota Tonero and Toyota
Traigo counterbalance forklifts are up to 99% recyclable.
Toyota
M
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Susta
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Repo
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togeth
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make
a differ
ence
Download the Toyota Material Handling Sustainability report from www.toyota-forklifts.co.uk
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Technology
Innovations in materials handling
Our commitment to continuous improvement leads us
to invest heavily in new engineering and manufacturing
technologies, enabling us to raise the quality and
performance of our products.
Safety inside and outside
SpotME is an innovative accident prevention warehouse
system that alerts drivers and pedestirans to potential
upcoming hazards at crossings or in blind spots.
Blue spot can be fitted to a truck and projects a blue light
onto the floor several metres in front to alert other truck
drivers and pedestrians.
Toyota System of Active Stability
Toyota forklift trucks equipped with SAS use intelligent
technology to reduce driver and damage costs and improve
safety. Our patented Toyota System of Active Stability (SAS)
is the world’s first active safety system for forklifts. The system
works by constantly monitoring over 3,000 key forklift
functions to anticipate human error and take preventative
action. No other forklift manufacturer offers this technology,
making Toyota forklifts the safest forklifts in the world.
Toyota AC² power system
Combining an advanced Toyota AC electric motor with
a Toyota controller, Toyota AC² uses the latest software
technology to maximise power management and ensure
optimum working efficiency.
BT Powerdrive
The BT Powerdrive system is the control system used in
many 24-volt models in the BT warehouse range, including
powered pallet trucks, stackers and order pickers. BT
Powerdrive consists of the handle, controller and drive motor
linked by can-bus technology. This fully integrated drive
system brings real benefits in terms of operating efficiency,
user safety and productivity.
Choice of Transmission
Tonero engine powered forklifts are now available with a
choice of torque converter or hydrostatic transmission.
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Product Range
Toyota Material Handling offers a comprehensive range of Toyota and BT branded
materials handling equipment, designed to meet evolving customer needs. We offer a
complete range of solutions to cover any of your application requirements, including
both new and used equipment.
Semi-Automatic Truck
Powered Stacker Trucks
0.8 to 2.0 t
Hand Pallet Trucks
0.75 to 3.0 t
Engine Counterbalance
Trucks
1.5 to 8.0 t
Powered Pallet Trucks
1.3 to 3.0 t
Order Picking Trucks
1.0 to 2.5 t
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Electric Counterbalance
Trucks
omatic Trucks
1.0 to 8.5 t
1.4 to
2.4 t
Towing Tractors
1.0 to 49.0 t
Very Narrow Aisle Trucks
1.0 to 1.5 t
Reach Trucks
1.2 to 2.7 t
Horizontal movement
Storage
Order picking
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Service Support
Toyota offers a range of service contracts designed to keep equipment working at peak efficiency, so that
customers can focus on running their businesses. Customers can choose the right solution for their needs
from a range of flexible service contracts. Our sales and service teams will work with you to find the right
solution for your operation.
Service Coverage
Toyota Material Handling UK has an extensive network of 600 service technicians who operate locally,
handling thousands of jobs every week.
Our service team utilise the latest in mobile computing technology to ensure customer service levels are
met. We guarantee we will respond to breakdowns within 4 hours during normal business hours and our
first time fix rate of 95% minimum ensures service technicians can maximise truck availability
Through a single service agreement, customers are guaranteed the fast nationwide response they need,
the close local working partnerships they clearly value, and support with the promise of consistent quality
standards.
We also provide Thorough Examinations for all forklift trucks and have a specialist team that will make sure
your truck is safe and legal.
No matter where you are or what the challenge is, at Toyota we have the resources, skills and experience to
keep your equipment on the move.
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Parts Support
Parts
At Toyota we have invested heavily in our parts operation to
ensure we can quickly identify the right part for your forklift
truck or warehousing equipment and deliver anywhere in the
UK within 24 hours. Genuine Toyota and BT parts are used in
all of our service contracts but also available for customers who
maintain their own fleet. Our dedicated parts team offer expert
advice and support on the full range of parts.
National
service
0870 850 1402
Parts
support
0870 850 1404
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Business Solutions
Used Equipment:
Toyota quality, with added affordability
Our used equipment allows you to buy or rent some
of the safest, most reliable counterbalance forklifts and
warehouse equipment on the market, at exceptional
value for money.
All our used equipment comes from our contract
hire fleet, so it has been maintained by us, from new,
by fully trained Toyota technicians, using genuine
manufacturer’s parts. It is then carefully prepared in our
specialist UK workshops, ready for its second life.
Rental Solutions:
With over 3500 trucks available, you will get the truck
you need when you need it.
Toyota Rental Solutions provides companies with
flexible solutions to meet their changing needs, with
rental options from a single hand pallet truck to a
complete operational fleet. The trucks are available from
one day, short-term rental, to several years, long-term
rental.
Customers can choose from a range of plans for core
fleet, flexible fleet or short-term hire. Combined with
complementary contracts for full-service packages,
guaranteed performance levels and operational
flexibility, Toyota Rental Solutions provides flexible and
economical solutions for changing fleet requirements
over both the long and short term.
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Business Solutions
Fleet Management:
Toyota I_Site, the information and the support you need to
reduce costs and increase productivity.
Toyota I_Site is a customised long-term solution that
combines information monitoring with expert analysis to help
customers make the right decisions for their material handling
equipment, quickly and safely.
With Toyota I_Site, Toyota is able to help customers set up the
correct monitoring and reporting functions – such as preoperator checks, driver access management, shock summary
reporting and fleet usage reporting on both computer and
via mobile devices – providing them with the information,
analysis and support to reduce costs, increase productivity
and improve safety.
Operator Training Solutions:
Toyota offers a wide range of training services delivered by
a team of highly experienced materials handling training
specialists. Our instructors are qualified to train on all types
and makes of forklift equipment, providing a single point
of contact for all your training requirements, from a one
off training session, to an ongoing operator development
programme.
Short-term
hire
0870 850 1403
Operator
training
0870 850 1405
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One call takes care of all your
material handling needs
New & used
trucks
0870 850 1409
National
service
0870 850 1402
Short-term
hire
0870 850 1403
Parts
support
0870 850 1404
Operator
training
0870 850 1405
Toyota Material Handling UK
E: we.deliver@uk.toyota-industries.eu
@ToyotaMH_
UK
/toyota-materialhandling-uk
/ToyotaMHUK
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