Red Sea - Travel Bulletin

Transcription

TB1007 2015 Cover 08/07/2015 12:34 Page 1
July 10 2015 | ISSUE NO 1,927 | www.travelbulletin.co.uk
Red Sea
Top tips on must-see
sights to entice clients
this week
bulletin briefing 14
how small changes in
a travel agency can
make a huge
difference
15
pix mix
pictures from the
Midland’s Travel
Trade Summer Ball
2015
21
24
wildlife & safaris
uk & ireland
operators unveil new
activities & tours for
new figures show domestic
tourism on a high after record- 2016 programmes
breaking start to the year
S01 TB1007 2015 Start_Layout 1 08/07/2015 12:08 Page 2
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06/15
newsbulletin
DOMINICAN DELIGHT...
This Week
news
3
industry urged to capitalise
on demand for activity
breaks for over 50s
8
9
Cover Pictures: Main - Shutterstock - Copyright: frantisekhojdysz
Inset - xKidZania Doctors
11
14
15
16
17
21
24
notes from normanton
Sandy’s views on the
industry’s recent events
agent bulletin
this week’s latest booking
incentives & agent offers
puzzle bulletin
play Su Doku for your
chance to win a £50 M&S
voucher
bulletin briefing
news & views from The
Global Travel Group
pix mix
pictures from the Midland’s
Travel Trade Summer Ball
2015
personality bulletin
the national sales manager
of Cosmos Tours and
Cruises & Avalon
Waterways takes the hot
seat
red sea
advice on must-see sights &
things to do to entice clients
uk & ireland
new figures show domestic
tourism on a high after
record breaking start to the
year
wildlife & safaris
operators unveil new activities & tours for 2016
programmes
www.travelbulletin.co.uk
The Dominican Republic Tourist Board, British Airways and AMResorts teamed up to host a group of
agents on a fam trip to the Dominican Republic last month. Agents visited several attractions
including Saona Island and Altos de Chavon. Pictured checking out a cathedral are, from the left:
Lianne Cooper, Caribtours; Claire Morgan, BA Holidays; Gareth Howells, The Holiday Place; Rachel
Kneller, Funway Travel; Gustavo Candelario, Dominican Republic Tourist Board; Natasha Smith, Blue
Bay Travel; Nicola Swabey, Hayes & Jarvis; and Erys Beltre, Dominican Republic Ministry rep.
Industry urged to capitalise on activity breaks for over 50s
IN2ACTION HAS launched a new range of
holiday activities for the 50+ age group,
following what it has identified as a lack of
provision within the market.
The company says holiday parks, resorts
and hotels can improve their customer
satisfaction scores and rebooking rates by
providing more activities tailored for this
booming demographic.
The number of fifty-somethings in
Britain matches the population of
Australia and is almost as diverse. They
own 80% of the UK's wealth, worth more
than £280billion.
The company's managing director,
George Ross, said: “The 50-plus market
seems to have been forgotten when it
comes to new exciting activity concepts.
Whether it’s adrenaline-fuelled activities,
pool activities, health and wellbeing,
cycling, team-building or more passive
group activities, it’s clear that those 50 and
over want part of the action.
“Their wealth represents a huge
opportunity to the UK holiday industry but
activities need to be tailored to this very
specific market.”
Among the ways Ross suggests things
could be improved are introducing more
instructors and coaches who are aged 50plus age group leading activities, having
sessions that are age-restricted to the
demographic so participants feel they are
with their peers and tapping into current
trends such as the Great British Bake Off
and Come Dine With Me.
Majority of Brits can't name world leaders of popular holiday destinations
A RECENT poll by Sunshine.co.uk has
revealed that Brits fall behind when it
comes to their awareness of the powerful
figures linked to popular holiday destinations.
A total of 2,189 people aged 18 and over
in the UK took part in the study, along with
1,062 adults from countries overseas.
Respondents were asked questions about
world leaders to test their knowledge of the
subject, so that results could be compared.
The people taking part were asked to
identify any of the world leaders associated
with a list of popular holiday destinations
(either the president, prime minister, king
or queen).
When asked to identify a world leader
who was in power in Mexico, 96% of the
respondents failed to name Enrique Peña
Nieto as President. Furthermore, only 5% of
respondents could name the current King of
Spain as Felipe VI. All of the respondents
failed to identify the President of Cyprus as
Nicos Anastasiades and 74% of the Brits
taking part could name neither the
President nor the Prime Minister of France.
However, when the non-UK residents
took part in the poll, from an equal spread
of countries, 78% of all foreign respondents
could correctly identify David Cameron as
Prime Minister of the UK, while 91% could
identify Queen Elizabeth II as the Queen of
Great Britain and the British Empire.
July 10 2015
3
newsbulletin
New adventure group tours in South America from Tucan Travel
TUCAN TRAVEL has added 14 new group tours to its range of
Adventure Tours in South America.
The nine-day 'Buenos Aires to Rio Flyer' gives travellers
the opportunity to visit Colonia, Igauza Falls and the beaches
of Rio de Janeiro, with prices leading in at £1,319.
Alternatively, from £5,139, travellers can embark on a 48day 'South America Encompassed' tour to see the major
cities, sights and national parks of the continent, as well as
travelling through jungle, coastlines, mountain ranges, lakes
and waterfalls.
Also available is an 11-day 'Ecuador to Peru' tour which
costs £899 and gives travellers the chance to visit Quito,
southern Ecuador and northern Peru.
To book or for more information call 020-8896 1600.
Debut 'Iceland & the Arctic Winter'
brochure from Regent Holidays
REGENT HOLIDAYS has
launched its first 'Iceland
and the Arctic Winter'
brochure to mark its 40-year
anniversary, which features
trips across Iceland,
Greenland, Finland and
Northern Norway for
2015/16.
The programme in Iceland
includes new
accommodation, such as
apartments in Reykjavik
from £500 per person for a
three-night stay, with
breakfast included and
based on up to six sharing a
two-bedroom apartment.
Alternatively, a stay at
Hotel Grimsborgir gives
guests the chance to explore
South Iceland, and each
apartment offers a private
hot tub and access to a
gourmet restaurant, with
prices from £995 for a fiveday break with car hire.
Meanwhile, the
Minniborgir Cottages, a
group of 21 chalets within
the Golden Circle, provide
guests with the chance to
watch the Northern Lights
unaffected by light pollution.
Prices start from £495,
based on up to six sharing
and including car hire.
Alternatively, in Finland, a
five-day 'Lapland Igloo and
Ice Hotel break' features two
nights in an igloo, snowmobile excursions and icefishing, and is available from
£1,249 including transfers.
'Santa's Aurora short
break' is also being
highlighted, with prices from
£1,130 including transfers,
where guests experience
husky safaris, reindeer
sleigh rides and snow shoe
hikes. All prices also include
flights.
For details call 020-7666
1290 or see
www.regentholidays.co.uk
Regent’s new brochure
4
July 10 2015
THOMSON TREAT...Thomson in Cardiff was recently awarded
'Agent of the Month' by SuperBreak for excellent sales and
support. Pictured is the agency's Jemma Trask (left) receiving her
certificate and Champagne from the operator's Ellen Kennard.
Sandals teams up with British
Airways to offer Jamaica deals
SANDALS RESORTS has teamed up with British Airways to
create limited-time BA Club World offers to its resorts in
Jamaica.
The BA Club World upgrades allow guests to holiday like
VIPs and include Sandals’ Butler Elite service, only
available in its top-tier suites.
The offers are available on bookings made by July 14 and
include seven nights at Sandals Ochi Beach Resort on a
Luxury Included basis in a Butler Village Honeymoon
Poolside Villa room from £2,199 per person. The price
includes roundtrip BA Club World flights, personal butler
service and resort transfers.
Alternatively, seven nights at Sandals Royal Plantation,
Ocho Rios on a Luxury Included basis, staying in an Orchid
Oceanfront Butler Suite, costs from £2,489. It includes
roundtrip BA Club World flights, personal butler service
and resort transfers. Both trips are valid for travel between
September 13 and November 30.
Meanwhile, guests making a booking before July 14 for
ten nights or more receive a complimentary 90-minute
‘Scents of Love’ couple’s massage worth £270.
For more information call 020-7590 0210 or visit
www.sellingsandals.co.uk
S02 TB1007 2015 News_Layout 1 08/07/2015 12:12 Page 5
newsbulletin
UK launch from
Travelove
TRAVELOVE HAS launched
in the UK to offer a
selection of tailor-made
trips.
With experiences such
as cooking modern Czech
cuisine in the home of a
chef and restaurateur in
Prague, wild huskie rides
in Finland, archeology
days in Bavaria, shopping
with a local in Italy and
exploring the castles of
Mostecko, there is
something for everyone,
including tailor-made trips
for kids.
Agents can log on to the
website to book their
clients' holidays, which
include transport and
accommodation if needed,
and guests are also
offered a personalised
guidebook containing a
detailed itinerary, contact
details, local information,
photos and maps.
Round-the-clock trip
support is also offered,
including a SMS
notification service, while
agents are offered 10%
commission.
As an example of prices,
a four-day trip to Prague
including accommodation
and five activities leads in
at £360.
For more information see
www.mytravelove.com
New solo occupancy deal from Fred. Olsen
FRED. OLSEN CRUISE
LINES has introduced 'twinfor-sole occupancy'
discounts, entitling solo
guests occupying a twin
cabin to at least 75% off the
supplement costs.
The offer is available on a
range of cruise itineraries in
2015/16 including Balmoral,
Braemar, Boudicca and
Black Watch cruises.
Meanwhile, in order for
solo travellers to meet
other guests they are being
invited to attend exclusive
gatherings and will also be
seated with other travellers
at dinner. There are also
Gentleman Hosts and Dance
Couples on board to provide
dancing partners for solo
guests.
a 32-night ‘Caribbean from
Scotland’ cruise, departing
from Glasgow on November
10, offers a lead-in price of
£2,799 per person. It
includes accommodation, all
meals and entertainment on
board, plus port dues.
Guests can also choose to
upgrade to an all-inclusive
drinks package from £10
per person.
For details see
www.fredolsencruises.com
New itineraries for 2016/17 from Viking Ocean Cruises
VIKING OCEAN Cruises has unveiled four
new itineraries for 2016 and 2017.
New for 2016 is a 15-day 'Ancient
Empires & Holy Lands' itinerary, where
guests will have the opportunity to explore
historic destinations in the Eastern
Mediterranean, Middle East and the Holy
Land. Visits to destinations including Israel,
Jerusalem, Haifa, Bethlehem, Nazareth,
Rome, Athens and Istanbul are included,
with prices leading in at £3,990 per person.
Alternatively, a 15-day 'Bergen to the
Bosphorus' itinerary gives guests the
chance to explore Bergen, the
Mediterranean, Paris and Lisbon, as well as
visiting Tunis, Valletta, Athens and Istanbul,
with prices from £2,990.
In addition, there are two new itineraries
for 2017; 'Secrets of the Southern
Mediterranean' which offers an eight-day
tour through the southern Mediterranean.
Guests have the chance to explore Rome,
Tunis, Algiers, Valletta, Sardinia, Valencia
and Barcelona, with prices starting from
£1,490.
All bookings made before August 31
receive a £500 per person discount and
gratuities. All cruises will be on either the
Viking Star, Viking Sea or Viking Sky, all of
which have Veranda Staterooms, Explorer
Suites, two pool choices, a spa and
sustainable features, such as energyefficient hybrid engines and onboard solar
panels.
For details see
www.vikingcruises.co.uk/oceans
CHIMU CHUMS...Air Europa
sponsored the Experience
Latin America 2015 (ELA)
opening party on June 15 at
Rum and Sugar in Canary
Wharf, where guests
enjoyed Latin American
themed cuisine and music,
as well as taking part in a
raffle for an all-inclusive,
seven-night roundtrip with
Air Europa to Punta Cana.
Pictured getting into the
spirit of the event are, from
the left: Simon Evans, Chad
Carey and Greg Carter from
Chimu Adventures.
Refurb for Malta's
Phoenicia Hotel
CAMPBELLGRAY HOTELS
has launched an extensive
refurbishment programme
of The Phoenicia Hotel,
Malta between November
14 and March 31, 2016.
The restoration
programme will include
upgrades to all guest
bedrooms and bathrooms;
the creation of new rooftop
Sky Suites; a complete relandscaping of the hotel's
grounds and terraces;
restoration of the hotel's
façade; the addition of a
health club and spa, plus
investment in a new
energy efficient plant.
For details see
www.campbellgrayhotels.
com and
www.phoeniciamalta.com
July 10 2015
5
newsbulletin
Savings with new Stansted Express
Webduo single ticket
A NEW ticket aimed at
couples travelling by train to
and from Stansted Airport is
delivering increased
flexibility and value.
Stansted Express is
trialling its ‘Webduo’ rail
ticket (which offers savings
when two people travel
together) as a ‘single’
option (it was previously
only available as a return
ticket).
The Webduo single costs
£32 from London Liverpool
Street and £30 from
Tottenham Hale, offering a
17.5% saving on the usual
single fare.
The ticket is available to
book online only at
www.stanstedexpress.com
Summer flights to Nantes by BMI Regional
BMI REGIONAL has launched its summer 2015 route to
Nantes with prices leading in at £79 per person including
20kg checked baggage.
The twice-weekly service allows customers to fly from
Bristol Airport to France's sixth-largest city.
Nantes provides visitors with a range of opportunities
and activities, such as wine tours, a 240km cycle track and
a water bus service along the Loire River. Visitors can also
explore the galleries, museums and churches in the region,
or visit the fantasy world of Les Machines de l'ile de
Nantes.
Throughout this month and next, visitors can explore the
six mile-long Voyage à Nantes Art Trail, featuring a range
of temporary and permanent artworks.
Paul Sies, the carrier's chief commercial officer said:
“We’re thrilled to add Nantes to our expanding network and
open up the Loire Valley region to travellers from the South
West this summer. With our excellent punctuality record,
generous checked baggage allowance and full at-seat bar
and snack service, the Nantes service offers excellent value
for money.”
Titan issues 2016/17 Worldwide
brochure plus fam trip opportunities
TITAN HAS announced the
launch of its new 2016/17
Worldwide brochure,
featuring more than 150
itineraries including six new
tours.
The new brochure
features a wide choice of
holidays, with prices
starting at £749 per person
for an eight-day Historic
Gems of Malta tour. Savings
of up to £600 per person for
early bookers are available,
as well as special offers for
solo travellers.
As an example of new
tours a 15-day Contrasts of
Colombia option takes
guests through one of South
America’s up-and-coming
tourism destinations, from
the Caribbean coastline to
the cloud forest of the
Cocora Valley, including
visits to coffee and tobacco
plantations and the
UNESCO-listed colonial city
of Cartagena. Prices lead in
at £2,799 per person.
The company is also
giving agents the chance to
win a place on one of its
three upcoming fam trips to
the US, India or a Douro
river cruise.
For every booking made
this month, agents should
email the booking reference
to
famtrips@titantravel.co.uk
for a chance to win.
For further information visit
www.titanagents.co.uk
Colombia
MOVERS
CHEQUE IT OUT...TIPTO held a ‘Charity SurPrize Raffle’ at each of
its 24 ‘A Date with TIPTO’ events held between September 2014
and June 2015, where agents could buy raffle tickets to enter into
a prize draw to win a mystery gift. Pictured are Richard Forde
(left) from Newmarket Holidays, TIPTO chair, Zena Calderbank,
and Ashley Dellow from Leger Holidays with a cheque for
£1,678.05 to be paid to Macmillan Cancer Support.
6
July 10 2015
●
AIR SEYCHELLES has appointed Roy Kinnear as chief
executive officer.
●
ANGIE REDHEAD has joined CruiseBritain as chair.
●
CHRISTIAN BOELL has been appointed managing
director for Europe at Norwegian Cruise Line.
●
BEDSONLINE HAS appointed Mark Hopper as the new
Country Manager for the UK & Ireland.
●
TAUCK’S UK & Ireland country manager, Ray Steward,
has been appointed to the Executive Committee of CLIA
UK & Ireland.
●
THE CRUISE Portfolio has restructured its sales team
with the appointment of Jon Schofield as regional sales
manager for Northern England and Scotland.
●
WESTERN AND Oriental Travel has appointed Sue Cragg as
trade sales manager, working across Western & Oriental,
Villa Select, Rainbow Tours and Regent Holidays.
newsbulletin
Mallorca’s Katmandu Park introduces
new attractions
KATMANDU PARK in Mallorca, Spain has added a range of new
attractions for summer.
They include the themed KATLANTIS Splash Park which
features a water fortress with multiple twisting slides, more
than 150 interactive water elements and two drenching
buckets that fill and release more than 3,000 litres of water
every few minutes; and a KATLANTIS Soft Play Adventure – a
five-level air-conditioned zone featuring giant slides, an
interactive ball battle, trampolines and tunnels.
Meanwhile, the park - which was voted Trip Advisor's 'Best
Amusement Park in the Balearic Islands', has added Zombies!
XD Dark Ride – a new, interactive 3D theatre video game
experience where guests have to battle it out to survive the
zombies, as well as a new Timbuktu Smokehouse Tavern
where guests can savour fire-smoked cuisine.
The amusement park is open from 10:00-23:00 this month
and from 10:00 to 01:00 in August, with ticket prices leading in
at 22.90 euros per adult and 16.90 euros per child.
For further information visit www.katmandupark.com
Half price tour of Alnwick Castle by Rabbie’s
RABBIE’S SMALL Group
Tours is wishing a happy 50th
birthday to Harry Potter
author JK Rowling this
month, and to celebrate is
offering customers a half
price tour to Alnwick Castle –
the setting for the famous
Hogwarts School of
Witchcraft and Wizardry.
The Scottish author
turns 50 on July 3 and the
company is offering the
50% discount on its
popular ‘Alnwick Castle,
Northumberland and The
Borders’ day trip (normally
£38 per person or £35 per
child over the age of five).
The deal applies to all new
bookings for the tour,
travelling during Rowling’s
birthday week, starting on
Monday 27 July for seven
days.
The tour, which departs
daily from Edinburgh,
includes a three-hour visit
to Alnwick Castle, visits to
the beaches of the
Northumberland coast, the
Borders town of Kelso and
the historic walled town of
Berwick upon Tweed,
which has changed hands
between England and
Scotland an incredible 13
times!
To book, call 0131-226 3133
quoting ‘HappyBirthdayJK’or
for more information see
www.rabbies.com
Almwick Castle
Inspiring
Madeira
New Isle of Wight day trip rates for
£45 per family from Wightlink
WIGHTLINK FERRIES has introduced a new foot passenger
family rate on its fast Catamaran service from Portsmouth
Harbour to Ryde, where families can now hop over to the
Island for a day trip for £45. The ticket is valid for a family
group of up to five people (minimum one adult and maximum
two adults in the group), making a return day trip from £9 per
person*.
Alternatively, foot passengers can travel from Portsmouth to
Fishbourne or Lymington to Yarmouth for a slightly longer
journey of 40 minutes at £37.50 for a day trip.
Alongside the new rates, the company has introduced a new
section to its website that highlights the range of things to do
in a day – see www.wightlink.co.uk/daytrips - of which some
can be reached on foot or by bike (foot passengers can take
bikes on board the ferries at no additional cost) and others can
be reached by the Island’s public transport network.
For more information visit www.wightlink.co.uk
. . . an absence of man-made
attractions and an abundance
of natural ones
S
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Call 0800 008 7288 I www.classic-collection.co.uk
5030
July 10 2015
7
newsbulletin
Intrepid Travel promotes three new Arctic
voyages for 2016 plus early booking saving
Notes from
.
.
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n
o
t
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a
m
Nor
ELL, WHAT can I say...it’s not what a difference a
day makes but a week! Unbelievable - the
beheading in France and then the massacre in
Tunisia. It never ceases to amaze me that the good old
British public are very quick to blame and grumble.
According to reports, people say we should have had
planes setting off within half an hour to rescue people.
They don’t realise that these things take a bit of planning
and extra man power. Jet2 had extra staff working over
the weekend and had planes going out the next day to
bring people back – they did an amazing job and all I see
are silly comments about not being able to get through on
the phone etc.
Part of our job should be to calm people and, if they are
not going away immediately, tell them it would be best to
ring in a week or so rather than stop people getting
through that have family out there! Reps in resort must
have been working 24/7. Thomson & Thomas Cook were
also quick to respond as well.
I have to say I really would not be encouraging anyone to
change their holiday to Tunisia. I think it will be one of the
safest places to be and that people will be bending over
backwards to make sure customers have a great holiday.
They did not want this to happen and they must be in
shock too at the devastation it is going to cause to their
country and their jobs. I also think the media (TV and
papers) should be told not to print such scaremongering
rubbish as well, and ITV should be ashamed of its
programme 'How safe is my holiday?' - what a load of
drivel!
The Yorkshire Travel Ball is now sold out. Thank you to
everyone for their wonderful support, especially to Jet2 for
sponsoring the welcome drinks and the boy band - they
really do support their local agents. A big thank you to
Wayne at Cruise and Maritime for donating a wonderful
star prize - I won’t say what it is, but I hope I win it!
‘Don’t look back, you’re not going that way’ and ‘We
easily become trapped in the ‘someday’ mentality,
someday I’ll have enough money, some day etc., etc., enjoy
the here and now’.
W
by SANDRA MURRAY
in Normanton, Yorkshire
To respond to any
of Sandy’s comments email
lauretta.wright@travelbulletin.co.uk
INTREPID TRAVEL is promoting three new voyages around
the Arctic.
A 21-day 'Extreme Greenland' tour gives travellers the
chance to make polar history by being on the first
passenger-bearing vessel to make the journey over
Greenland's northern tip and down its western coast.
Travellers will visit Northeast Greenland National Park
via Cape Morris Jesup, Shannon and Ella Islands,
Ittoqqortoormiit, Rodefjord, Danmark Island and Ottowa.
Prices lead in at £17,000 per person based on an August
4, 2016 departure.
An 18-day 'Best of the Canadian High Arctic' tour is also
being offered where guests visit Sisimiut, Uummannaq,
Upernavik and Qaanaaq, Illulissat Fjord, Apparsuit and
McDougall Sound, where walruses and polar bears inhabit.
Prices start from £14,835 based on an August 22
departure.
Alternatively, an 18-day 'Ultimate Northwest Passage'
tour, departing on September 6, leads in at £15,780 and
takes visitors to northern Canada, Alaska and eastern
Russia, as well as seeing Thule sites at Radstock Bay,
Aulavik National Park and Amundsen Gulf.
To celebrate the launch of the new voyages, the company
is offering a discount of 15% on suites and corner suites
and 10% off twin cabins on each voyage, for bookings made
before September 1.
Mailbox
Mailings with Travel Bulletin this week include:
● SOMAK HOLIDAYS’ top offer – 7 night Mombasa beach
from just £690 pp. Pick up your Somak Holidays
window poster featuring the very best beach and
safari holidays in this issue and over the coming
weeks. Stay in touch....To arrange a visit from Justin
email justin.coles@somak.co.uk. Speak to the Somak
Holidays team on 020 8423 3000 Like the Somak
Holidays Facebook Page to stay up to date with offers.
For further details and special offers please read the mail shots that accompany this issue
8
July 10 2015
S03 TB1007 2015 News 2_Layout 1 08/07/2015 12:14 Page 9
agentbulletin
Booking incentives
●
AGENTS CAN earn up to £250 worth of
Love2Shop vouchers for all bookings made
by July 31 with Western and Oriental. As
examples, £25 can be earned for bookings
up to £4,999, and for bookings over
£50,000, agents can receive £250.
For details see at
www.westernoriental.com/agents
●
AGENTS CAN indulge in the Simple
Pleasures of Summer with Bourne
Leisure’s new summer incentive offering
£5 for every summer Butlins and Haven
booking, as well as the chance to win one
of three big Simple Pleasures of Summer
prizes. Agents who make a booking by July
26 for Butlin’s or Haven during this month
and next for a minimum of a three-night
stay can claim a £5 Love2Shop voucher by
logging on at
www.bourneleisuresales.co.uk. Agents are
also automatically entered into a weekly
prize draw to win one of the three prizes
which include a free family day pass for a
Butlin’s resort or a Haven holiday park with
additional extras, £50 Love2Shop vouchers
or a Wi-Fi camera.
●
TRAVEL 2 is giving agents the chance to
win a cruise holiday for two worth £3,000,
to mark the launch of its new Cruise Plus
mini-brochure as well as a 58% increase in
cruise holiday bookings year-on-year. To be
entered into the More Than Just Cruise
prize draw agents need to make any Cruise
Plus brochure booking with the operator
before July 31.
For details see www.travel2.com
FANCY A FAM?
VILLA
SELECT is giving agents the
chance to win
a place on its fam trip to Pol
lensa which takes
place from October 12-15.
Points will be given for boo
kings made by
August 15, with double poi
nts awarded for
September and October boo
kings, and the
winners will be selected on
August 17.
The itinerary visits a select
ion of villas in
Mallorca and includes flights
from Gatwick, hand
luggage and accommodation
in a restored
townhouse.
KEEPING COOL…Pictured ready to hand out ice creams and ice
lollies to agents as part of its ‘Sizzling Summer Specials
campaign’ is Funway Holidays’ Paul Mellon (left), Anna Hawkins
(second from left), Amy Drummond and Andy Travis. The
campaign includes holidays from £419 per person for seven
nights staying at the three-star Rosen Inn at Pointe in Orlando,
based on two sharing and including flights.
FIRST CLASS EUROPEAN RAIL SALE
- Last minute summer sale - fares start from £19*
- High speed TGV fares in France and beyond
- First class fares slashed - book by 24 August
www.voyages-sncf.eu
.
*Subject to availability, T ’s and C’s apply
July 10 2015
9
newsbulletin
Newsbites
●
WARNER LEISURE Hotels has launched ‘It’s a Hat
Trick’ Comedy Festival which features three comedy
acts over the weekend break. The Comedy Festival
Weekends begin this month and run until February
2016, taking place at seven of Warner’s historic
country houses and coastal hotels.
For details visit www.bourneleisuresales.co.uk
or call 0808-141111.
●
SUNDAYS AT Hard Rock Hotel Ibiza are being
dedicated to 80s music throughout the 2015 summer
season including artists such as Boney M, Whigfield,
Vengaboys, Bonnie Tyler and Bananarama. The
events offer free entry for hotel guests, Ibiza
residents and those dressed in 80s gear.
For details see www.hrhibiza.com
●
THE FOUR-star superior Hotel Bon Sol Resort & Spa
in Illetas, Mallorca has launched a new promotional
video showcasing its facilities. See
www.youtube.com/watch?v=cc1Eu-_elpo.
For more information visit www.hotelbonsol.es
●
VISIT ST. PETE/CLEARWATER (VSPC) has announced
a partnership with the world's only scientifically
proven biodegradable, non-toxic to sea life sun care
product, Reef Safe SPF 30+. VSPC will be
distributing more than 250,000 co-branded 30ml
bottles of Reef Safe SPF 30+ throughout the
summer at events in
St. Pete/Clearwater and in some of the area's
biggest feeder markets including New York, Chicago
and Boston.
Details at www.visitstpeteclearwater.com
●
SECRET VINEYARDS has become an appointed agent
with British Airways through Lime Management Ltd,
where all holidays will now include flights with BA.
The company offers gourmet wine holidays to Italy,
Hungary and Spain with new destinations planned
later in the year. All holidays are fully inclusive of
flights, accommodation, gourmet meals and wine
tasting, offering a unique insight into some hidden
culture, wine and food within its destinations.
For details see www.secretvineyards.co.uk
TAIWAN TO GO...Flora Sweeting (left), Lisa Ward (centre) and Liz
Cathcart from the reservations team at Wendy Wu Tours
showcase the new Taiwan Easy Cards – a free ‘touch and go’
service for Taipei’s Metro, buses, car parks and stores. Any agents
wanting to give clients a free card can get one by emailing
taiwan@brightergroup.com
MOVERS
●
DERMOT KING, managing director of Butlin’s, will take up
the role of chairman of the Cut Tourism VAT Campaign on
behalf of the British Hospitality Association.
●
TRAVEL TECHNOLOGY ClickTripz.com has appointed
Damien Retureau as managing director of its Europe
division, based in London.
●
WITH INGHAMS' executive director, Hugh Walton, retiring
at the end of October, the company has announced the
appointment of Paul Carter as its new chief operating
officer, with effect from September 7.
●
GERMANIA HAS expanded its team in the UK by
appointing Jeannette Cooper as client care and sales
support manager and Gemma Williams as new sales
administration assistant to the director of sales for UK,
Ireland and France.
●
ROB PAYNE has joined Interchange & Consort Hotels
as CEO.
●
ANNE MORRISON has been appointed to the board of
London & Partners, the Mayor’s official promotional
company for London.
Free flights & transfers in Med & Northern Europe from Princess Cruises
PRINCESS CRUISES is offering free
flights and transfers for a number of
its sailings for the first time. The
offer applies to 70 fly/cruises in the
Mediterranean and Northern Europe
in 2016.
The line is also offering a choice of
up to $300 free on board spending
money per person or free car parking
on 25 round-trip cruises from
10
July 10 2015
Southampton and six round-trip
cruises from Dover. Southampton
guests can also opt for free coach
transfers.
The offers run until August 31 and
apply to cruises which sail between
April and November next year.
Fares for the cruises with free
flights start at £999 per person for
seven days in the Mediterranean
departing from Barcelona, and
£1,399 per person for 11 days in
Scandinavia and Russia departing
from Copenhagen.
The Southampton sailings include
seven days in Spain and Portugal
from £799 per person.
For more information or to book call
0843-373 0333 or visit
www.princess.com
puzzlebulletin
Travagrams
Su Doku
Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle
Number: 027
Can you solve the following anagrams to decipher the destination & tour operator?
National Yaks Said Holy
A➠
B➠
ABTA holiday company specialising in Turkey and North Cyprus
C➠
A Cannonading Lanky Parrot
D➠
competition@travelbulletin.co.uk
Closing date for entries is Thursday, June 16th. Solution and new puzzle will
appear next week.
The winner for 26th June is Yvette Bailey, Thomson in
Portsmouth.
June 26 Solution: A=3 B=7 C=8 D=1
Crossword
Copyright: sumikophoto
The 15th oldest national park in America
Where Am I?
Copyright: CoolR
Fill in all the squares in the grid so that each row, column and each of the
3 x 3 squares contains the digits 1-9.
Once you have completed the puzzle, simply identify the numbers that relate
to the letters, A, B, C and D then e-mail the solution, with your name,
company name, and full postal address plus phone and ABTA number if
applicable to:
A water-logged sea cave located in Croatia
Fill in the crossword to reveal the mystery location highlighted by the green squares.
Number: 027
Across
1. Operator, specialising in all-inclusive
Caribbean holidays (7)
6. First name of the winner of 1 Down (5)
8. The longest river in Europe (5)
9. Manchester City's football stadium is named
for this airline (6)
10. One of the Channel Isles (4)
12. Ferry operating between Hong Kong Island
and Kowloon (4)
14. 5 Down is famous for making this type of
novelty clock (6)
16. Known as the forest giraffe, this mammal is
a national symbol of the Congo (5)
17. Hospitality company, Rocco ___ Hotels (5)
19. Montpelier is the state capital (7)
Down
1. Venue for the recent British Grand Prix (11)
2. Sydney is the capital of this state, initially (3)
3. Port of call for cruise ships to Fiji (4)
4. Capital of Majorca (5)
5. Picturesque region of Germany, sounds like a
gateau (5,6)
7. Flows through Perth, Western Australia (4)
11. Bahrain carrier, ___ Air (4)
13. Olympic flyweight boxer Nicola, who
recently won gold at the European
Games (5)
15. Capital of Ukraine (4)
18. Rhodes international airport code (3)
For the solution to the Crossword, Where Am I?
and Travagrams, please see page 26
July 10 2015
11
newsbulletin
ALL WHITE ON THE NIGHT
....Jetset recently hosted a group of 20 agents at Tortworth Court
Hotel for a full spa overnight event.
USA, Canada & South America 2016/17 launch from Insight
INSIGHT VACATIONS has launched its
2016/17 USA, Canada and South America
premium and luxury brochure, featuring ten
upgraded Luxury Gold itineraries and two
new Premium itineraries.
The itineraries offer guests the chance to
attend a mixology class in New Orleans and
explore the Butchart Gardens in Canada, as
well as Signature Dining Experiences
throughout their journey.
In 2016/17, the Luxury Gold itineraries
will be all-inclusive and will offer private
airport transfers including a personalised
meet and greet service.
As an example of prices, a 12-day
'Landscapes of the Canadian Maritimes'
itinerary, which departs between June 25
and September 17, 2016, offers visits to
New Brunswick, Nova Scotia and Prince
Edward Island, with prices from £4,025 per
person.
The company is offering an early payment
discount of up to 10% on selected 2016/17
itineraries when booked and paid in full by
October 30.
For details see www.insightvacations.com
Cosmos Tours and Cruises introduces new options for 2016
COSMOS TOURS & Cruises
has launched its North
America & Worldwide 2016
brochure with an upgraded
holiday experience
including a privately
chauffeured home pick-up
service (for bookings made
by December 18), as well
as airport lounge passes at
selected UK airports for
bookings made by
August 5.
A wide choice of new
tours and cruises have
12
been added to the
programme with new
touring destinations
including the American
state of Kentucky and
Indochina as well as reintroducing Indonesia.
New cruises to Cuba,
Barbados and South
America have also been
added with an increased
choice of tour and cruise
options to meet demand.
Meanwhile, building on
the success of last year’s
July 10 2015
introduction of ‘Relax and
Explore’ concept to North
America, an expanded
choice of flexible style
touring breaks based on
twin and triple centre
breaks with included
excursions is available.
As examples, an eightday ‘Boston & New York’
costs from £1,119 per
person, while an 11-day
‘Boston, New York &
Washington DC’ starts
from £1,499.
New Far East cruise
from Emerald
Waterways
EMERALD WATERWAYS
has launched a new
itinerary for southeast
Asia, an all-inclusive river
cruise of Vietnam,
Cambodia and Thailand.
The tour includes visits
to Hanoi, Halong Bay and
the Perfume River, as well
as giving guests the
chance to explore the
Former Imperial City of
Hue and Angkor Wat.
The vessel, the Mekong
Navigator, features a spa,
sundeck library and large
suites.
To celebrate the launch
of the new itinerary, the
company is offering an
exclusive discount of
£1,000 per couple for
bookings made until
August 31.
For further information or
to book visit
www.emeraldwaterays.co.uk
TB 210x
New Titan Worldwide 2016 brochure
OUT NOW!
SIX NEW TOURS
SAVE UP TO £600pp
DOOR TO DOOR
including Uzbekistan,
Colombia and the Balkans
and special offers for
solo travellers
VIP home transfers included
free on every holiday
WIN A FAM TRIP
Make a booking in July and enter into our draw to win a place on one of
our 3 amazing fam trips. Visit www.titanagents.co.uk for more details
TB 210x297 WW16 Ad 020715.indd 1
02/07/2015 14:40
bulletinbriefing
Industry Insight
by...
Andy Stark, managing director of The Global Travel Group, explains how it's the small changes
an agency makes that can make all the difference...
HE TRAGIC events in Tunisia have sadly placed our
industry in the spotlight. It is in these uncertain
times that agents’ in-depth knowledge and that
one-to-one relationship with the customer are
invaluable for providing holidaymakers with up-to-date
information and reassurance, as well as directing them
to the official travel advice organisations.
T
I am always shouting about the benefits of booking
through an agent – specialist insight, first-hand
destination experience and the latest deals. Now, more
than ever it is important for independent travel agents to
brush up on the basics as holidaymakers look to the
experts for guidance.
It’s the small changes and improvements that can
make a big difference. Outdated window displays that
haven’t changed for months for example are a no no.
Replacing these with eye-catching displays to re-engage
with existing customers and attract new ones looking for
that personalised booking experience and added insight
can go a long way.
Shutterstock - Copyright: Kzenon
Online marketing offers a host of simple and costeffective opportunities to inspire clients looking for their
next getaway. A Greek island photo gallery on Facebook
definitely does it for me, so tap into your own image
bank or speak to operators for existing video content
that they are happy for you to use to really inspire
customers.
"Whilst the bucket and spade deals
can be volume drivers, honing a
specialist skill is where the good
retailers always prosper"
We all know that social media is a powerful tool, and
one that agents should be embracing. It’s great for
running competitions, sharing the latest deals and
reinforcing your skills as specialists, as well as a quick
way to offer reassurance to customers on urgent
matters. An engaged online customer base is invaluable
and it’s important to give them something back in
return. Whilst incentives are enticing, so is in-depth
knowledge. Recommendations on hotels in Florida for a
family trip to Disneyland, last-minute luxury getaways or
sound advice for customers booked on a holiday to
Greece this summer demonstrate your insight and skills
that make booking through agents a worthwhile
experience.
As well as maximising on marketing opportunities, I
always say to agents to highlight their specialism and
shout it from the rooftops. Whilst the bucket and spade
deals can be volume drivers, honing a specialist skill is
where the good retailers always prosper. When speaking
to agents at industry events I hear more and more that
customers are looking to them for comprehensive
knowledge of a destination. Whether you are a luxury
agent and have stayed at all the top resorts in the
Maldives, know the family cruise market like the back of
your hand or your passion for Asia has grown into a
successful and specialised agency, be sure to make the
most of this.
So, we aren’t talking big changes here; it’s important
to be prepared for issues affecting the travel industry
and getting back to basics is the best way for agents to
do this. When holidaymakers face uncertainty we need
to ensure that we are offering the support and practical
advice, and that your direct relationship with the
customer is what sets you apart from other holiday
booking options.
14
July 10 2015
pixmix
The MIDLAND’S TRAVEL TRADE SUMMER BALL 2015 was
recently held at The Village Hotel in Shirley, Solihull, where the
theme was ‘Caribbean Chic’. Attendees had the chance to
participate in informal networking and let their hair down on the
dance floor while enjoying entertainment and a late bar…
SPONSORED BY
e: Sophie
From the left ar
BEACH BABES… Collection; Wendy
sic
as
Thackeray, Cl
gs Fitz-Harris,
avel Group; Ma
Albutt, Elite Tr
an, Elite
nc
Du
a
ur
La
d
an
Elite Escapes;
Travel Group.
Carrick (left)
EER…Dominic
CARIBBEAN CH
If Only join the
m
fro
ire
gu
t: Zoe
and Brendan Ma
up – from the lef
ladies for a catch
chelle
Mi
;
ge
un
Lo
ay
lid
Langton, The Ho n Dreams; Sam Redfern,
oo
Reeves, Honeym
Bridget
-operative; and
Mid Counties Co
Travel.
Hussey, Carrick
ey from
… Louise Tans
UNDER A-VEST
on as Simon
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Bourne Le
d Simon
m Monarch an
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Garrido (left) fro
tin aim to impr
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Bu
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av
Tr
Eddolls from
.
their physiques
KEEPING COOL…Travel Bulletin’s Simon
Eddolls helps Ceren Albayrak (middle) from
Turkish Airlines and Caroline Rixon from
Corporate Traveller keep cool.
BIRMINGHAM BUNCH…Pictured are, from
the left: Tracey Quirk, Birmingham Airport;
Caroline Bentley-Showell, Heart of England
Co-operative; Caroline Rixon, Corporate
Traveller; Samantha James, JTA; and
Stefanie Bowes and Mandy Haque from
Birmingham Airport.
WARNER WATCH…on watch with Warner
are, from the left: Izzy George, Mark
Warner; Elaine Barnes, Travel Club Elite;
Adam Sturges, Affinion; Julie Franklin,
Mark Warner; and Louise Bradshaw, The
Travel Shop.
HAT’S THE WAY… From the left are: Vikki
Courtman, Holland America Line; Anna
Perrott, Flexicruise; Dawn MacIntosh,
Bolsover Cruise; and Katie Brickell, Holland
America Line.
PARTY ON… Getting in the party spirit are,
from the left: Julie Newman, Kelly's Travel;
Carla Cole, Villair Travel; Lucy Jones, Do
Something Different.com; and Sam Tyers,
Mercian Travel.
FLYING HIGH…Enjoying the evening’s events
are, from
the left: (top row) Adam Sturges, Affinion Travel;
Clare Daniels, Travelbag Solihull; Darryl Gardne
r,
Specialist Holidays Group; Jacqueline Gallagh
er,
Affinion Travel; and Phil Courtney, Emirates;
with
(bottom row) Caroline Hughes, Emirates; Claire
Harrison, Trailfinders; Julia Broome, Travelb
ag,
Cheltenham; David Hinder-Edwards, JTA Travel.
July 10 2015
15
personalitybulletin
Paul Sharp
National sales manager, Cosmos Tours and
Cruises & Avalon Waterways
At work
What other
companies/organisations have you
previously worked for?
Carnival, AmaWaterways, The River Cruise
Line and P&O Cruises.
If you could change one thing in
the industry what would it be?
More freedom to host agents on fam trips.
What personal item do you have
on your desk at work?
A caricature of me and my partner
At home
What's your favourite household
gadget?
My Nespresso coffee machine – I’m a total
caffeine junky!
What’s your favourite TV
programme?
Game of Thrones.
Who does the cooking?
Me – I love being in the kitchen and Italian
is my favourite.
What's a typical weekend
for you like?
When I am not doing events, it’s catching
up with my family and friends, walking my
French bulldog, Lola, and going to the gym.
What's your guilty pleasure?
Jelly Babies.
What do you do to relax?
Taking well deserved holidays.
What music do you listen to?
My taste is so diverse – the iPod is often on
shuffle in the car and it throws so much
random music at me.
What's your favourite movie?
Star Wars – the original trilogy.
What's been your latest
DIY project?
Building my ‘Man Shed’ at the bottom of
the garden where I work from when I’m not
meeting agents or on the road.
16
July 10 2015
What's your favourite travel app?
Google Maps.
Who has been your inspiration in
the travel industry?
Those who are never afraid to experience
the new and challenge the conventional.
What skill are you most proud of?
My ability to empathise.
What's the best thing about your job?
The products I sell!
What do you love about the
travel industry?
The places that I have seen and the
resilience and resourcefulness of those who
work within it.
What's a typical day like?
Long, filled with hard work but immensely
satisfying.
What item do you always take
with you when travelling?
My iPod – music is a must!
At play
Where would you most like
to visit and why?
Amalfi Coast – love the people, climate,
scenery, food and way of life.
What are your hobbies?
Gym, walking, reading and the random night
class thrown in for good measure on some
really strange and creative topics.
If you could invent a new law,
what would it be?
Has to be the introduction of a four-day
week or a strict 09:00 – 17:00 law five days
a week.
What is your best quality?
Caring nature, sense of humour and ability
to laugh at myself.
Do you have any nicknames?
At school it was McD, now it’s Sharpie!
What's your most
embarrassing moment?
All of my karaoke attempts at travel industry
events and walking into a lamp post whist
catching up on emails in front of a packed
commuter bus.
My most embarrassing
moment? Walking into a
lamp post whist catching up on
emails in front of a
packed commuter bus
“
”
S05 TB1007 2015 Red Sea_Layout 1 08/07/2015 12:23 Page 17
redsea
Red Sea delights
to entice your
customers
by JASON HILTON, deputy MD,
Red Sea Holidays
Water slides, Sunwing Makadi Hotel, Makadi Bay
The Palace, Port Ghalib Resort, Marsa Alam
E
GYPT IS a world-class tourist destination; it borders
one of the clearest, cleanest seas in the world,
boasts a cultural heritage - from the Pyramids to the
Valley of the Kings at Luxor and good infrastructure, not to
mention a huge range of accommodation and excursions
that suit every visitor.
There’s world-class diving in a sea rarely below 26°C and
filled with tropical fish of every shape and colour, while
snorkelling and glass-bottomed boats cater for those who
prefer to stay above the water. There are deserts where
Bedouin tribes still live attached to their herds of camels
(though you do see the odd Toyota pick-up) and night skies
that leave you breathless with the numbers of stars. Then
there’s the year-round sunshine - the last time it rained in
Makadi Bay, just south of Hurghada was three years ago it lasted about two hours.
Family Suite, Sunwing
Makadi Hotel, Makadi Bay
EASY ACCESS
Getting to Egypt is easy. Scheduled and charter flights
service Cairo, Luxor, Sharm el Sheikh, Hurghada and even
Marsa Alam, the southernmost resort on the Red Sea.
Coming soon, a new high speed ferry between Sharm el
Sheikh and Hurghada (journey time around 90 minutes) will
make for excellent east and west coast Red Sea excursions,
plus an added range of multi-centre holidays.
KEEPING UP WITH DEMAND
The country is seeing tourists returning in strong numbers.
Visitors in March this year were up by more than 200,000
on last year and we have seen double digit year-on-year
growth and a significant rise in repeat bookings.
Our parent company, Red Sea Hotels, is a family-owned
Egyptian company with substantial interests in four- and
five-star hotels in the Red Sea resorts, as well as a
comprehensive ground handling operation across the
country. Their portfolio is mainly offered on an all-inclusive
basis, a hugely popular choice with British and Irish visitors
in general, and families in particular.
A particular favourite for the family market is the Sunwing
Makadi Hotel, recently opened in Makadi Bay, an allinclusive resort hotel with pre-bookable connecting rooms
and family suites plus an on-site waterpark with a range of
kids’ (and adults) water rides, slides and play areas.
EMERGING TRENDS
Our most popular two-week vacation combines a sevennight Red Sea beach holiday with a seven-night Nile cruise,
complete with a fully inclusive itinerary.
A rising star, Marsa Alam is Egypt’s most southerly Red
Sea resort and one of the newest to tempt British tourists.
As well as pristine sandy beaches, fantastic coral and
marine life, plus an abundance of world class watersports
– there’s a growing choice of luxury hotels, boutique shops
and restaurants in the area.
With year-round guaranteed sunshine, the country is an
excellent winter sun option, and summer temperatures
aren’t dissimilar to Turkey or the Greek Islands – you’ll
certainly appreciate the sea breeze that is a feature of the
Red Sea resorts.
July 10 2015
17
We go further
From
£399pp
BRIGHT HERE.
BRIGHT NOW.
Dazzling last minute deals to Egypt
Our award-winning holidays to Egypt are full of everything you need
for a fabulous escape to the sunshine. Every holiday includes ﬂights,
accommodation, 20kg luggage, resort transfers and full rep service.
Most include free late check out, too. So all you need to remember
are your sunglasses.
All
Inclusive
Low
Deposit
Just £75pp
Child
Price
Guarantee
Speak to us today on
0207 332 2660 or visit
redseaholidays.co.uk/agent
ABTA No.Y2507
Subject to availability: may be withdrawn at any time. Lead-in price shown is based on 2 adults sharing, and is available on at least one departure date from at least one UK airport. Correct at date of
publication. Once sold out there is no guarantee that alternative holidays will be available at that price. Other conditions apply; see brochure for details. ATOL protected 9749. ® Red Sea Holidays logo is a
registered trade mark of Red Sea Holidays Ltd. © 2015.
redsea
ANATOLIAN SKY HOLIDAYS is offering a seven-night stay at the luxurious Oberoi Sahl Hasheesh from £1,375 per person, based on two
sharing and travelling in early December, including flights, transfers and breakfast accommodation. Surrounded by desert on one side and
the waters of the Red Sea on the other, the resort is an ideal place to soak up some winter sun, with a multi-level infinity pool, sandy
beach, spacious gardens and all-suite accommodation. For details visit www.anatoliansky.co.uk or call 0844-273 3585.
New Sharm el Sheikh tours from DoSomethingDifferent
DOSOMETHINGDIFFERENT.COM is
offering a collection of new tours in Sharm
el Sheikh.
The trips include horse riding for £19
per person, swimming with dolphins for
£69 and parascending for £25, along with
more traditional desert experiences such
as star gazing, quad-biking, camel riding
and shisha pipes, all available as part of
the company’s full day ‘Total Desert
Experience’, priced at £56 per person.
Also new is a children’s introductory
scuba trip itinerary, ‘Bubble Maker’,
designed for children aged eight-12 years
to try out scuba diving with a dedicated
PADI pro instructor. The experience costs
£44 per child and is part of a full day boat
trip with swimming, snorkelling and lunch
included.
Should the rest of the family like to try,
the company also offers a Tiran Island
Snorkelling Cruise trip for £27.
Further afield, a trip to Luxor gives
holidaymakers the chance to see The
Valley of the Kings and iconic temples
including Karnak, the Luxor and the
temple of Hatshepsut. The trip includes a
50-minute flight and is a full day excursion
with a guide and transport, with prices
from £181 per person.
To book or for more information visit
www.dosomethingdifferent.com or call
020-8090 3890.
Horse riding in Sharm el Sheikh
Jordan waives
departure tax for
Aqaba visitors
JORDAN HAS announced
that from September it
will be waiving departure
tax on airline tickets for
all flights arriving to
Aqaba on the condition
that tourists purchase the
Unified Ticket for tourism
sites and spend a
minimum of three
consecutive nights in
Jordan.
The departure tax and
entry visa has also been
waived for all low-cost and
charter flights leaving
King Hussein International
Airport in Aqaba.
The measures will
greatly reduce the cost to
people wanting to travel to
the Red Sea in Jordan.
Trade package offer from Movenpick Resort & Spa El Gouna
MOVENPICK RESORT & Spa El Gouna is highlighting a
special offer for travel agents, with free accommodation and
special privileges for agents to experience.
It includes VIP treatment; an upgrade to the next higher
room category (upon availability); early check-in/ late checkout (upon availability); a free guided lagoon trip (reservation
required with Guest Relations); the chance to experience the
Dine Around programme daily at any of the participating
outlets; 10% discount on all spa treatments, ‘Essence of
Angsana’ packages and body massage; 50% on golf walk-in
rates for the green fee only; 10% discount on water-skiing or
wakeboarding at Sliders Cable Park; and a free weekly
shuttle bus ticket.
Conditions to be eligible for the trip apply including
compulsory half-board supplement of 41 euros per person, per
night including breakfast and dinner buffet, plus proof of ID. The
offer is not available during peak periods and public holidays.
For more information email
reservation.elgouna@moevenpick.com or see
www.moevenpick-hotels.com/el-gouna
July 10 2015
19
redsea
Soma Bay’s
Breaker’s Diving &
Surfing Lodge
promotes range of
activities
WITH THE trend for active
holidays on the rise and
with extreme sports such
as kite surfing becoming
increasingly popular, The
Breaker’s Diving & Surfing
Lodge at Soma Bay is
Egypt’s first watersports
lifestyle hotel.
Specifically designed
for watersports
enthusiasts, the hotel
features an on-site dive
centre, beach bar and is
located close to 7Bft
KiteHouse, which is
ranked as one of the top
three kite spots worldwide
and provides equipment
hire and lessons to
visitors.
Meanwhile, for £170, a
ten dive package can be
added to holidays, with
options to add PADI dive
courses.
The lodge also features
a Finnish sauna on the
roof and yoga classes.
Attraction World is giving visitors to Sharm the chance to learn to dive with Ocean College. Prices lead
in at £55 for a half day taster experience up to £245 for a four-day intensive PADI Open Water Dive
course. Ocean College is located in Sharm and is a five-star PADI Instructor Development Centre.
Olympic sees trend in last-minute requests for all-inclusive
OLYMPIC HOLIDAYS reports strong demand
for summer bookings on the Red Sea, with
most last-minute enquiries for all-inclusive
holidays.
The operator’s commercial director, Photis
Lambrianides, said: “Virtually all properties on
the Red Sea offer all-inclusive packages and
no matter what the client’s budget, agents will
find something to suit.”
The company acknowledges that with allinclusive packages offered by hotels at
virtually all price points from budget threestars to high-end five-stars, it is not always
easy for the client – or agent – to choose
between them.
Lambrianides said: “Regardless of star
rating, I believe the two most important things
to consider are location (beach front or not)
and the size of hotel, because the fewer
rooms, the less likely it is that the hotel can
offer choice of rooms, of dining options, and
facilities. But, for example, older couples who
want a quiet week of sun and personal service
are often happy at budget level, since they may
not want to use – and of course pay for as part
of the package price – all the facilities and
activities laid on at the larger hotels.
“And though some clients may initially shy
away from a property with 400-plus rooms,
agents should highlight the increased choice
that it inevitably offers, which is particularly
important when it comes to eating every meal
at the hotel on all-inclusive holidays. Check
out how many restaurants there are, and what
flexibility there is, especially for dining at
specialist restaurants.”
The company also suggests that agents
look into the detail of the all-inclusive
package, for instance whether drinks are local
and unbranded, or named international
brands which tend to be included only in the
very top five-star resorts.
For further information see
www.olympicholidays.com
Classic Collection ‘cautiously optimistic’ for continued rise in visitors
CLASSIC COLLECTION Holidays has
reported that overall sales to Egypt’s
Red Sea resorts for 2015 are currently
showing modest gains of 4% over the
previous 12-month period.
Despite a challenging winter season
in 2014/15, summer sales are
presently more than 20% up with the
Sussex-based operator having sold
more than 80% of its summer target.
Furthermore, with sales for next
winter more than 40% up year-onyear, the operator is cautiously
optimistic for future seasons.
Gary Boyer, the company’s head of
purchasing, said: “Egypt winter sales
were challenging for a third year in a
row, but there has been a welcome
increase in enquires for the summer
season and, although early days,
winter sales for 2015/16 are looking
more promising than they have done
for quite some time.
“To capitalise on this momentum
we’re working closely with our
Egyptian hoteliers to encourage
20
July 10 2015
The Savoy Resort, Sharm el Sheikh
special offers and rate reductions over
the summer period. We currently have
more than 40 added value offers to
tempt customers to travel to the
region.”
Room rate reductions of up to 30%
are currently available on hotels
including the Hilton Sharm Waterfalls
Resort, Savoy Resort, Royal Savoy,
Hyatt Regency and Baron Palms
resort, many on bookings until
October 31.
As an example of prices, the
company is offering a saving of £480
per couple, per week at The Savoy
Resort in Sharm el Sheikh, with a
lead-in price of £899 per person for a
seven-night breakfast stay. It is based
on a September 28 departure from
Gatwick and includes flights and
private transfers.
For more information or to book call
0800-008 7288 or visit www.classiccollection.co.uk
S06 TB1007 2015 UK&I_Layout 1 08/07/2015 12:27 Page 21
uk&ireland
• Plan an itinerary that goes beyond transport and
accommodation bookings.
• Enhance the experience by providing the opportunity to
purchase package upgrades.
• Provide ‘add ons’ to the core product so additional
commission can be earned.
urism:
Inbound and domestic to
game
how to stay ahead of the
, City Cruises
d of sales and marketing
by KYLE HAUGHTON, hea
• Ensure the entire experience is planned, from arrival to
departure, so customers feel reassured that their
experience is taken care of.
• Make sure products are accredited by well-recognised and
frequently used sites to solidify customer trust.
ITH BRITAIN’S tourism industry forecast to be worth
more than £257billion by 2025, the value of tourism
to the UK’s economy cannot be understated.
In order to seize the successes that can be had from this
flourishing environment and future poof the sector, solid
strategies must be developed by all tourism stakeholders.
In order to keep on top of performance levels, companies
must continuously strive to capitalise during the peaks and
adapt during the inevitable troughs. At City Cruises we utilise
a number of tools, methods and strategies to make sure that
we continuously mould our product to meet customer
expectations.
It is important that as an industry we do not rest on our
laurels, but pave the way forward for the future. Here are
some top tourism tips for travel agents.
W
• Segment customer databases so customers are targeted
with a personalised service that fulfils their specific needs.
• Ensure the service and product provided aligns with the
needs and desires of the customer.
• Go beyond customer expectations, enhancing their
experience in ways they hadn’t considered.
• Obtain an extensive knowledge of suppliers’ incentive
programmes and the best deals.
• Ensure a post-trip follow-up process is in place to better
understand the customer’s product opinion.
Lightwater Valley theme park offers from Attraction World
ATTRACTION WORLD is promoting
exclusive offers at North Yorkshire
family theme park, Lightwater Valley,
which offers more than 40 rides and
attractions.
Visitors can save 25% off gate
rates up until November 1, with ticket
prices leading in at £21 for adults
and £5 for children. Additionally, from
£21 per adult and £15 per child,
visitors can buy a day entry ticket,
with a meal and queue jump pass
included.
Alternatively, a visit to the
Guinness Storehouse, with skip the
queue entry, costs £13 per adult and
£5 per child. The company is also
highlighting its new Guinness
Connoisseur Experience, which, from
£33 per adult, offers visitors the
chance to have a tutored session with
an official Guinness Connoisseur.
For details see
www.attractionworld.com
Maximise your customers’
payment options
With
, our “PAY AT HOTEL”
programme
Book now on
July 10 2015
21
uk&ireland
New figures show domestic tourism on a high after a record breaking start to the year
THE LATEST results from the Great
Britain Tourism Survey (GBTS) reveal a
strong performance for domestic
tourism in the first quarter of the year.
There were 19.7 million trips
recorded in England between January
and March this year, the highest
number of trips recorded during the
first quarter for seven years.
Expenditure also increased by 24% in
total to £3.5billion compared to 2014.
These figures are a significant
improvement on last year’s figures
which dipped due to the severe weather
conditions and flooding at the beginning
of the year.
VisitEngland’s latest Tourism
Business Monitor supports the findings
of this month’s GBTS. Nearly half of
accommodation providers and 56% of
attractions have reported experiencing
an increase in visitors for the year to
May. Looking ahead, over nine in ten of
the businesses surveyed remain
confident about the school summer
holiday period. This is particularly true
amongst accommodation providers
reporting high numbers of advanced
bookings.
VisitEngland kick-started the holiday
season with a new £4million
Government-funded ‘Holiday’s At Home
Are GREAT’ campaign, encouraging
consumers to book a holiday through
their local travel agent. The campaign
has provided a significant boost to
domestic tourism, generating more
than half a billion (£520.6million) in
incremental spend for the domestic
tourism industry and more than two
million domestic overnight holiday trips
since it was launched in 2012.
New group packages for Christmas from The Canterbury Tales
THE CANTERBURY Tales has
launched a range of group packages
and events for the Christmas
season.
The Artisan Christmas Gift Fair on
November 28-29 gives visitors the
chance to purchase medievalthemed gifts among a 14th-century
England setting. Prices lead in at £3
per person, which includes a
complimentary glass of mulled cider.
Alternatively, a Christmas Theatre
Package, available on December 15
and 16 and January 8, offers visitors
the opportunity to explore the city,
have a two-course meal at the
Marlowe Theatre and watch the
traditional pantomime 'Snow White
and the Seven Dwarfs'. Prices lead
in at £37.25 per person, including
free coach parking.
Group tours of the reconstruction
of Chaucer's stories are also
available, with prices starting at
£7.25 for adults, £5.75 for children
and £6.25 for concessions.
For details call 0845-070 6255 or see
www.canterburytales.org.uk
Rabbie’s promotes three upcoming tours
with lead-in prices at £114 for two days
RABBIE'S SMALL Group Tours is highlighting three of its
upcoming tours.
A 'Foodies Tour of Scotland', departing from Edinburgh on
September 28, offers the chance to visit the specialist
breeders of Highland Cattle in Stirling and Callander,
Scotland's seafood capital Oban and Cairngorm Brewing
Company.
Guests are also offered meals at the renowned Loch Fyne
and House of Bruar. Prices lead in at £535 per person
including three nights’ accommodation, transport, the
services of a guide, two themed dinners and two lunches en
route. Entrance to Mid Torrie Farm, Arduaine Garden and a
tour and tasting at Cairngorm Brewery are also included.
Alternatively, with prices leading in at £114, a two-day tour
of the Cotswolds, Bath and Oxford gives guests the
opportunity to visit the Abbey, the Roman Baths and the
ancient stone circle of Avebury, as well as the chance to
explore the three scenic towns. The tour departs from
London on Mondays and Saturdays year-round, and
Wednesday departures are available from October 28.
The company is also offering a week’s 'Southern Ireland
Discovery' tour, from 744 euros per person. Guests have the
chance to visit the Cliffs of Moher, Blarney Castle and
Ireland's oldest city, Waterford.
Prices include transport, the services of a guide and
breakfast accommodation, and the tour departs from Dublin
every Sunday until September 27.
For details call 0131-226 3133 or see www.rabbies.com
22
July 10 2015
ARUNDEL CASTLE
is promoting its annual jousting competition, part of the Jousting
and Medieval Tournament Week, taking place from July 21-26.
International teams will compete in a range of medieval
competitions, as well as individually trying to secure a place in the
prestigious Order of Arundel. Competitors will also adopt the
medieval lifestyle to immerse themselves and visitors in the
medieval period.
For details see www.arundelcastle.org
uk&ireland
Railtrail promotes
range of summer
options
RAILTRAIL’S UK and Ireland
programme offers a choice
of Classic UK tours, Steam
enthusiast’s tours, Rail, Ale
and Malt Trails and, for a
unique experience,
Signature tours that offer
smaller group sizes staying
in castles, a former
monastery, a chateau and
Georgian country mansion.
Most tours include halfboard accommodation at
quality hotels, all
excursions and admissions
to attractions, and are fully
escorted by a tour manager.
The Highland Rail Voyager
leads in at £295 departing
on September 12 and 26
and October 10.
For details visit
www.railtrail.co.uk or call
01538-382323.
BUTLIN’S
is offering families deals on ‘Just for Tots’ breaks where, from September 7 to December 14, fournight breaks start from £52 per person and are available at all three seaside resorts in Bognor Regis,
Minehead and Skegness. The price is based on an October 5 arrival for two adults and two children
sharing a silver self-catering apartment at Minehead.
Three-night food festival option in Guernsey with Premier from £255
PREMIER HOLIDAYS is highlighting its
Food Festival offer, a three-night stay in
Guernsey which coincides with the
summer season in the Channel Islands.
With prices leading in at £255 per
person by sea and £319 by air from
Gatwick, visitors will have the
opportunity to attend the International
Food Festival (September 18-27), go on
a gourmet bus tour and take part in a
gastronomy masterclass.
The itinerary also includes a local
beer and cider festival, a gala dinner
and the Tennerfest Food Festival.
Visitors will stay at the three-star
Best Western Moores Hotel, with
KIDZANIA
KIDZANIA has opened its latest venue at Westfield London to offer
the UK's first Educational Entertainment Experience for children,
with an introduction to the world of work. SuperBreak is offering
hotel and ticket packages from £194.50 per person including one
night at the Holiday Inn Express Earls Court and tickets to the
attraction. Call 01904-436000 or see www.superbreak.com/agents
for details.
breakfast included.
The offer is based on two adults
sharing and is valid for Friday arrivals
only, based on travel throughout
September.
For more information or to make a
booking call 0844-493 7532 or see
www.trade.premierholidays.co.uk
THE PEMBROKESHIRE PASS
chocolate bar has been launched by the Wickedly Welsh Chocolate
Company to unite the region’s top attractions, offering members
of the public exclusive offers and discounts. The new pass offers
buyers more than £35 worth of discounts to use at the region’s top
attractions, including Oakwood Theme Park, Folly Farm and
Pembrokeshire Coast National Park’s Castell Henllys and Carew
Castle. For details see www.wickedlywelsh.co.uk
July 10 2015
23
S07 TB1007 2015 W&S_Layout 1 08/07/2015 12:32 Page 24
s
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a
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a
s
&
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i
wildl
CHEETAH SAFARI FROM £2,216 WITH SOMAK
SOMAK HOLIDAYS is promoting its ‘Cheetah Safari’, a traditional seven-night safari visiting Samburu followed by the Rift Valley Lakes
where thousands of pink flamingoes reside and the Masai Mara. Prices in September start from £2,216 with optional activities such as
boat rides, bush breakfasts and hot-air balloon rides also available.The operator is also running a ‘Three Rivers’ six-night itinerary taking
in the sights and wildlife experiences each river has to offer. Priced at £2,730 for a September departure, guests can take in Victoria Falls,
the Chobe River and the Okavango River. For more information see www.somak.com
12-day Armenia introduction from £2,495 with The Travelling Naturalist
THE TRAVELLING Naturalist, which
offers wildlife and birdwatching
holidays, has introduced Armenia to
its programme, with the opportunity to
see demoiselle cranes on their
autumn passage.
The 12-day trip starts in the
Yehegnadzor region via the Armash
wetland (one of the top birding sites in
the Western Palearctic), then moves
on with guests staying in hotels
selected for their proximity to the best
birding sites.
Highlights include exploring Arpa
River Gorge in search of raptors;
visiting a 10th Century Gndevank
Monastery; a day trip in jeeps to seek
out Caspian snowcock; a climb to the
picturesque ski resort of Tsaghadzor;
and a day’s birding on the extinct
volcano of Mount Aragats.
An autumn trip leads in at £2,495
per person based on two sharing. It
includes flights, 11 nights’ full board
accommodation, transport, tips, taxes
and the services of a naturalist leader.
Departures are on September 9 and
September 7, 2016.
For more information call 01305267994 or visit www.naturalist.co.uk
Florida’s Busch Gardens Tampa joins
Fun2Fund conservation programme
BUSCH GARDENS, the
African-themed animal
theme park in Tampa,
Florida is allowing visitors
to get up close to a range
of exotic animals around
the park, learn about
animal nutrition,
treatments and x-rays at
the Animal Care Centre and
experience rides that are
inspired by members of the
animal kingdom.
The safari is part of the
SeaWorld Parks Extras
programme and, for every
24
in-park experience or
Extra’s booking at the
company’s Florida parks,
$2 will be donated to the
SeaWorld & Busch Gardens
Conservation Fund which
will then go directly to UK
conservation charities.
Clients must have or
purchase park tickets
before booking any park
extras.
For further
information visit
www.seaworldparks
agents.co.uk
July 10 2015
‘REALM OF THE POLAR BEAR’ is a new tour from Taber holidays
that explores the ice floes on the western edge of Spitsbergen.
The nine-day trip costs £4,955 per person including flights;
accommodation in Oslo; a seven-night expedition cruise with all
meals, shore excursions and zodiac cruises; an expedition parka
and Spitsbergen destination guide book.
For more information see www.taberhols.co.uk
wildlife&safaris
Tourism Western Australia reports a bumper year for wildlife visitors
THIS YEAR is already proving to be a
bumper one for wildlife visitors in
Western Australia. Not only did the
state’s whale shark season start early,
but a host of new offerings have
become available for those seeking
wildlife experiences.
As examples, tipped to be the next
big eco-offering, Eco Abrolhos has
launched a five-day eco cruise to the
Abrolhos Islands for up-close
observation of the 90-plus species of
seabirds which call the islands home,
in addition to migratory humpback
whales, bottle nose dolphins and sea
lions. The cruise costs from £877 per
person and includes accommodation,
meals, tours and on-land activities.
Returning in February 2016 will be
Bremer Canyon Expeditions with
Naturaliste Charters. Launched for the
first time this year, the daily
expeditions through February and
March to the marine hotspot had a
100% killer whale viewing success
rate. Prices lead in at £185.
The state is also preparing for its
six-month whale-watching season,
with charters set to commence from
the new $36.4million Augusta Boat
Harbour in the Margaret River Region.
With up to 35,000 whales migrating
through the region, tour boats will be
operating from the harbour and it is
expected that there will be an
increased number of whale watchers
this year.
A humpback whale off
Busselton, Australia's
South West.
Naturaliste Charters and Legend
Charters will both be offering twohour whale-watching tours, with
multiple daily departures until August
and prices from £41 per person.
Other ways to experience the great
marine migration include Ahoy
Buccaneers’ new all-inclusive, six-day
cruise along the Buccaneer
Archipelago in the Kimberley from
£856 per person.
Meanwhile, for guests looking for
something more luxurious, Kimberley
Quests offers a ten-day Adventure
Quest round-trip from Broome from
£5,291, including all-inclusive
accommodation, excursions and
transfers.
www.westernaustralia.com
New experiences & special deals from Aardvark Safaris
WITH A selection of new lodge openings,
Aardvark Safaris is promoting special offers
for agents to sell to clients.
A new safari lodge located high above
Kenya's Massai Mara, Angama has a special
opening offer of stay for four nights and pay
for three. Prices lead in at £1,605 per
person based on two adults sharing, valid
until the end of this year.
Also opening this month is Mkombe's
House Lamai in Tanzania. The selfcontained private house, complete with
swimming pool, has been designed with
families in mind and is set in one of
Serengeti's richest mammal habitats. The
cost for a three-night stay is from £1,325
per person, based on four adults sharing.
Meanwhile, the opportunity to become a
Braai-Master and learn the art of
barbecuing while on safari is being offered
on a three-night stay at Melton Manor on
Kwandwe Game Reserve from £1,215, based
on four adults sharing.
Also new is an 11-day Great Migration Air
Safari for clients to experience the natural
wonders of Tanzania and Kenya from
£9,035, based on two sharing.
All offers include full board accommodation
and safari activities, but exclude flights,
transfers, visas and gratuities.
www.aardvarksafaris.co.uk
Lion pride with
Robin Pope Safaris
TYING IN with World Lion
Day on August 10, Robin
Pope Safaris is
highlighting Mkulumadzi,
a small lodge in Malawi’s
undiscovered wildlife
reserve, Majete, which
helped reintroduce lions to
the area, making it the
country’s first territory to
boast the Big Five.
As well as walking
safaris and boating safaris
on the lake and river,
guests will gain insight
into the pride and learn to
track them during day and
night game drives.
Prices for August lead
in at £281 per person, per
night including activities
and transfers.
July 10 2015
25
wildlife&safaris
We asked our staff the
following question this week:
What motto would you
like others to live by?
Publisher: Jeanette Ratcliffe
jeanette.ratcliffe@travelbulletin.co.uk
Do your absolute best, and have a good time!
Editor: Lauretta Wright
lauretta.wright@travelbulletin.co.uk
ALWAYS under promise and over deliver.
Editorial Assistant: Adam Potter
adam.potter@travelbulletin.co.uk
Keep calm and make bacon pancakes.
Contributing Editor: Paul Scudamore
post@travelbulletin.co.uk
SPECIALISTS IN rare mountain gorilla and chimpanzee safaris in Uganda and
Rwanda, Volcanoes Safaris is now offering luxury lodges on an exclusive hire basis.
Comprising a collection of four lodges - three in Uganda and one in Rwanda - each is
unique to its setting and offers access to different great ape species, wildlife, exotic
birds and vibrant communities. All the lodges, which can sleep between 12 and 20
guests, have been constructed in an eco-sensitive manner and cost from
approximately £1,140 per night including all meals, unlimited consumption of all
alcoholic and soft drinks, laundry services and one massage per guest. Exclusive
hire is available from October 15 to December 14.
Do as you would be done by.
Sales Director: Simon Eddolls
simon.eddolls@travelbulletin.co.uk
Jungle Book inspired tours with
Oberoi Hotels & Resorts
Do as you would be done by.
Advertisement Manager: Tim Podger
tim.podger@travelbulletin.co.uk
You reap what you sow
Account Manager: Bill Coad
bill.coad@travelbulletin.co.uk
Think of yourself first.
Account Manager: Matt Gill
matt.gill@travelbulletin.co.uk
Sales Executive: Matthew Weinreb
matthew.weinreb@travelbulletin.co.uk
Sales Executive: Kathryn Frost
kathryn.frost@travelbulletin.co.uk
Marketing Assistant: Gemma Reeve
gemma.reeve@travelbulletin.co.uk
IN ANTICIPATION of the 50th anniversary of Disney’s Jungle Book, Oberoi
Hotels and Resorts has a new ‘Jungle Book’ inspired visit to The Oberoi
Vanyavilas, Ranthambhore.
Situated ten minutes from Ranthambhore National Park, the resort offers
the opportunity for guests to stay in luxury tents, furnished with four-poster
beds and standalone baths, and featuring private gardens to experience the
beauty of the Rajasthani forest.
Younger guests can take part in bathing the hotel’s elephants, Mala and
Laxmi, or unleash their inner Mowgli with an escorted walk through the
gardens and mangroves to learn about the exotic flora and fauna.
Prices lead in at approximately £474 per night in a luxury tent.
To book or for details email reservations@oberoigroup.com or visit
www.oberoihotels.com
Treat others as you wish to be treated yourself.
Senior Designer: Lee Telot
lee.telot@travelbulletin.co.uk
Assistant Designer: Tom Davies
thomas.davies@alaincharles.com
Production: Charlie Burns
charlie.burns@alaincharles.com
Deeds will not be less valiant because they are
unpraised - Aragorn.
Work Experience: Evie Richards
Carpe Diem - Seize the Day!
Travel Bulletin is published by
Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London,
SW1W 0EX, Tel: 020-7834 6661
Printed by: Buxton Press
Subscriptions are £125 p.a. £195 overseas
ISSN: 0956-2419
FOR NATURE lovers, the great lakes of Champagne-Ardenne, France are well-known
for birding with thousands of Common Crane and other migratory birds stopping en
route to wintering sites in Spain. The dusk arrivals and dawn departures are a
spectacular sight from November to March, with hides available for hire and annual
international photo Festival of Nature and Wildlife showcase.
For more information visit www.champagne-ardenne-tourism.co.uk
puzzlesolutions
Crossword:
Across: 1. SANDALS, 6. LEWIS, 8. VOLGA, 9. ETIHAD, 10. SARK, 12. STAR, 14. CUCKOO, 16. OKAPI, 17. FORTE, 19. VERMONT.
Down: 1. SILVERSTONE, 2. NSW, 3. SUVA, 4. PALMA, 5. BLACK FOREST, 7. SWAN, 11. GULF, 13. ADAMS, 15. KIEV, 18. RHO.
@TravelBulletin
Highlighted Word: SWEDEN
Travagrams: (top) Anatolian Sky Holidays
TravelBulletin
26
July 10 2015
(bottom) Grand Canyon National Park
Where Am I?: The Blue Grotto
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Red Sea - Travel Bulletin

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