Class Title - National Mill Dog Rescue
Transcription
Class Title - National Mill Dog Rescue
Volunteer Handbook National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 TABLE OF CONTENTS I Welcome ................................................................................................................................................4 Our History ..........................................................................................................................................5 Our Mission .........................................................................................................................................6 Our Policies.........................................................................................................................................7 What is a Rescue ......................................................................................................................... 12 Our Facilities................................................................................................................................... 16 Getting Started ............................................................................................................................. 19 Volunteer Tracking .................................................................................................................... 21 Personal Mileage Tracking ....................................................................................................................................21 Volunteer Opportunities ....................................................................................................... 22 Volunteer Orientations .......................................................................................................... 38 New Volunteer Orientation ...................................................................................................................................38 Cleaning Day .................................................................................................................................................................41 Youth Volunteers ........................................................................................................................ 42 Volunteer Groups........................................................................................................................ 43 Volunteer Group Policy ...........................................................................................................................................43 Youth Volunteer Group Policies .........................................................................................................................43 Ages 13 - 17 ..................................................................................................................................................................43 Ages 9-12 ........................................................................................................................................................................44 Ages <9 ............................................................................................................................................................................45 Teen Team ........................................................................................................................................ 46 Teen Team Membership Requirements .......................................................................................................46 Donations .......................................................................................................................................... 47 Financial ...........................................................................................................................................................................47 Where Do Donations Go? ......................................................................................................................................47 Products............................................................................................................................................................................47 Special Events ............................................................................................................................... 49 Ruff! Life Wine Tasting Benefit ..........................................................................................................................49 Ruff! Life 5K Walk/Run ...........................................................................................................................................49 National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I NMDR Open House ....................................................................................................................................................49 Festival of Lights Parade .......................................................................................................................................50 Kennel Buddy Program .......................................................................................................... 51 What You Can Expect to See............................................................................................. 52 Socializing a Puppy Mill Survivor .................................................................................. 57 Why We Do What We Do… ................................................................................................. 58 National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Welcome Our dedicated volunteers are a HUGE part of what keeps us moving forward. Your help is very much appreciated . Now that you have filled out the volunteer application, we look forward to getting to know you better, and introduce you to our program and how things work. I would encourage you to visit our website, it is a great way to become familiar with who we are and what our goals are. Many questions can be answered at www.milldogrescue.org. In addition, we have an extremely active Facebook community. Please consider LIKING our fan page @ www.facebook.com/NationalMillDogRescue. We have a Volunteers Only Facebook Group for current volunteers of National Mill Dog Rescue to provide a social media communication channel for messaging around: - Immediate needs (volunteer, services, rescue help, donations, etc.) - Lost Dogs - Sub-team needs Membership in this group is limited to NMDR volunteers. Please request to join if you are interested and have become a volunteer. www.facebook.com/groups/123231741116753/ You can also follow our progress on Twitter! http://twitter.com/#!/milldogrescue There are many great videos about NMDR on YouTube, many of which can be accessed from our website. Lily: A Hero for Mill Dogs Love is On The Way – (Paws4Cause for National Mill Dog Rescue) Believe in Something – (Paws4Cause for National Mill Dog Rescue) Too Late? – (Paws4Cause) National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Our History National Mill Dog Rescue has been in existence since February of 2007 when Theresa Strader rescued our founder, Lily, from Reedgate Kennels in Missouri. When Theresa got to the auction, Lily was sitting up in the back of her cage in the dark barn that she lived in. Lily was sitting on her back legs and rubbing her stomach with her front paws and looking Theresa square in the eyes and asking her for help. Theresa knew that she couldn't leave the auction without Lily and said, "We may have come 800 miles for one dog." That wasn't the case as Lily was worn out, with a rotted jaw and mammary tumors along her entire left side. She brought 40 dollars. I wouldn't sell her for a million dollars. She's brought joy and love to my life from the day she got here. On that day National Mill Dog Rescue began. We have pledged to put an end to the cruelty and evil of the commercial breeding industry--(Industry! Indeed)--also more commonly known as puppy mills. We do this by educating the public about puppy mills and letting them know that buying dogs in a pet store is wrong. There are many reputable breeders and shelters from which to get dogs. In addition to the board of directors, we have over 1,000 volunteers, without which we couldn't do what we do. Nor could we survive without our generous contributors who make this all possible. So I say THANK YOU to all our supporters now and in the future. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Our Mission To rescue, rehabilitate and re-home discarded breeding dogs and to educate the general public about the cruel realities of the commercial dog breeding industry. National Mill Dog Rescue is a 501(c)(3) non-profit organization incorporated in the state of Colorado. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Our Policies Whistleblower Policy Approved by the Board October, 2011 General The National Mill Dog Rescue (NMDR) requires directors, other volunteers, and employees to observe high standards of business and personal ethics in the conduct of their duties and responsibilities. Employees and representatives of the organization must practice honesty and integrity in fulfilling their responsibilities and comply with all applicable laws and regulations. The objectives of the NMDR Whistleblower Policy are to establish policies and procedures for: • The submission of concerns regarding questionable accounting or audit matters by employees, directors, officers, and other stakeholders of the organization, on a confidential and anonymous basis. • The receipt, retention, and treatment of complaints received by the organization regarding accounting, internal controls, or auditing matters. • The protection of directors, volunteers and employees reporting concerns from retaliatory actions. Reporting Responsibility Each director, volunteer, and employee of NMDR has an obligation to report in accordance with this Whistleblower Policy (a) questionable or improper accounting or auditing matters, and (b) violations and suspected violations of NMDR’s policies. Authority of the Board of Directors All reported concerns will be forwarded to the Board Chair in accordance with the procedures set forth herein. The Board shall be responsible for investigating, and taking appropriate action with respect to all reported concerns. No Retaliation This Whistleblower Policy is intended to encourage and enable directors, volunteers, and employees to raise concerns within NMDR for investigation and appropriate action. With this goal in mind, no director, volunteer, or employee who, in good faith, reports a concern shall be subject to retaliation or, in the case of an employee, adverse employment consequences. Moreover, a volunteer or employee who retaliates against someone who has reported a concern in good faith is subject to discipline up to and including dismissal from the volunteer position or termination of employment. Reporting Concerns Employees Employees should first discuss their concern with their immediate supervisor. If, after National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I speaking with his or her supervisor, the individual continues to have reasonable grounds to believe the concern is valid, the individual should report the concern to the Executive Director. In addition, if the individual is uncomfortable speaking with his or her supervisor or the Executive Director, or the supervisor or Executive Director is a subject of the concern, the individual should report his or her concern directly to the Board Chair. Directors and Other Volunteers Directors and other volunteers should submit concerns in writing directly to the Board Chair. Handling of Reported Violations The Board shall address all reported concerns. The Board Chair shall immediately notify the Executive Director of any such report. The Board Chair will notify the sender and acknowledge receipt of the concern within five business days, if possible. It will not be possible to acknowledge receipt of anonymously submitted concerns. All reports will be promptly investigated by the Board, and appropriate corrective action will be taken if warranted by the investigation. In addition, action taken must include a conclusion and/or follow-up with the complainant for complete closure of the concern. The Board has the authority to retain outside legal counsel, accountants, private investigators, or any other resource deemed necessary to conduct a full and complete investigation of the allegations. Acting in Good Faith Anyone reporting a concern must act in good faith and have reasonable grounds for believing the information disclosed indicates an improper accounting or auditing practice or a violation of the policies. The act of making allegations that prove to be unsubstantiated, and that prove to have been made maliciously, recklessly, or with the foreknowledge that the allegations are false, will be viewed as a serious disciplinary offense and may result in discipline, up to and including dismissal from the volunteer position or termination of employment. Such conduct may also give rise to other actions, including civil lawsuits. Confidentiality Reports of concerns, and investigations pertaining thereto, shall be kept confidential to the extent possible, consistent with the need to conduct an adequate investigation. Disclosure of reports of concerns to individuals not involved in the investigation will be viewed as a serious disciplinary offense and may result in discipline, up to and including termination of employment. Such conduct may also give rise to other actions, including civil lawsuits. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Non-Discrimination Policy Approved by the Board in October, 2011 National Mill Dog Rescue (NMDR) embraces inclusiveness, diversity, and equal opportunity and welcomes diversity in its volunteers, employees, donors, and board members. To this end, NMDR will comply with all applicable laws, provide equal employment opportunity regardless of race, color, religion, gender, national origin, age, sexual orientation, marital status, or disability, and apply the same provisions when recruiting volunteers, providing services or educational programs, or considering new Board Directors. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I What is a Puppy Mill? As defined by the Humane Society of the United States, "Puppy mills are breeding facilities that produce purebred puppies in large numbers. The puppies are sold either directly to the public via the Internet, newspaper ads, at the mill itself, or are sold to brokers and pet shops across the country. "The documented problems of puppy mills include overbreeding, inbreeding, minimal veterinary care, poor quality of food and shelter, lack of socialization with humans, overcrowded cages, and the killing of unwanted animals. To the unwitting consumer, this situation frequently means buying a puppy facing an array of immediate veterinary problems or harboring genetically borne diseases that do not appear until years later. "Sadly, some dogs are forced to live in puppy mills their entire lives. They are kept there for one reason only: to produce more puppies. Repeatedly bred, many of these "brood bitches" are killed once their reproductive capacity wanes. Thousands of these breeding operations currently exist in the United States." The farming of dogs is an American disgrace. Take a stand against this industry. Do not purchase puppies in pet stores or on the Internet. Do your homework before you purchase a puppy. Better yet, visit your local shelter or rescue group and adopt a dog who already has no place to call home. Take pride in rescuing your dog and ask all of your dog-loving friends to do the same. It is high time to put an end to the pain and suffering forced upon the wonderful creatures that we call "man's best friends." National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I How is puppy milling different than reputable breeding? Puppy mills exist for only one purpose - to make money. In a puppy mill, there may be as many as 30 different breeds and up to 800 or more breeding dogs. Every female is pregnant with every heat, including their first heat at 6 - 10 months old when they themselves are still a puppy. The puppies receive little to no medical attention, are not socialized with people, are almost always taken from their mothers too young, and often start their lives out in the world sick and scared. There is absolutely no regard to the health and well-being of the breeding dogs and when they can no longer produce puppies, the majority of them are killed. Most often, a reputable breeder has great interest in one or perhaps two breeds. The purpose of their breeding program is to continually strive to bring their bloodlines closest to the breed standard. A reputable breeder spends a great deal of time, effort and money showing their dogs, socializing their dogs, having their breeding dogs tested for genetic defects, and being very careful to place their puppies in permanent, loving homes. A reputable breeder will at any time for any reason, take any of the puppies they've bred back into their care for the lifetime of the dog, taking full responsibility for the dogs that they have produced. A reputable breeder wants to know about you and develop a relationship with you. They enjoy updates and photographs of their puppies as they grow and are always available to help with any questions or concerns about their puppies. One of the most important things to know is that a reputable breeder has nothing to hide. They want you to meet the parents of the puppies and see the environment the puppies are raised in. We believe there are many reputable breeders out there, doing a fine job of raising healthy and sound puppies. Buyers must do their homework - contact the National Breed Clubs and find out who the reputable breeders are. Visit the breeder, meet the parents of the puppies, inspect the environment the puppies were raised in, ask lots of questions and if it feels like they're hiding something, they probably are and you'd be best served to move on. 99% of pet store puppies come from puppy mills. When you purchase a puppy in this way, you are directly supporting a puppy mill and contributing to the pain and suffering of the parent dogs. Pet store employees will tell you that they only deal with “USDA licensed” kennels and the puppies have AKC papers. Unfortunately, these are the two organizations that give people the serious misconception that these puppies come from reputable kennels. The only thing that AKC papers mean is that the puppy and its ancestors are purebred. AKC papers mean absolutely nothing about the health and temperament of the puppy and nothing about the quality of the breeding establishment the puppy came from. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I What is a Rescue First of all, it is important to understand that our rescue contacts have worked with these breeders over time to help them understand that there are “retirement homes” available for these dogs. Our contacts do not present themselves as “rescuers.” It’s a very subtle and non-threatening relationship that is developed. Some think the mills that turn dogs over are perhaps those with a bit of heart left for the dogs. Others think it’s just fewer dogs they have to worry about executing. Whatever the reason, this is the only chance these dogs have at getting to know life outside of the cold, dark confines of their wire cages. Dogs are released for a variety of reasons. The most common reason is that the female dogs at 5-7 years old are “used up” for breeding purposes. Their bodies simply can no longer produce puppies and many of these gals are very, very sick upon rescue. I am quite certain that on a daily basis in the mills, many an older female dog is found dead in the cage – unable to fight off the diseases and ailments that years of producing puppies had caused for them. We also see young dogs and puppies. The young female dogs are usually not good at mothering. Most mill dogs are bred on their first heat and some, still being puppies themselves, are unaware of what to do when they give birth and will eat their puppies. If they do this a second time, they are released. We see many young male dogs as it only takes one good breeding male to impregnate many females, so many of the young males are turned over because they are not needed. Finally, we see puppies that are not accepted by the brokers for several reasons: they may have enough of that certain breed in their trucks, the puppies may have gotten too old (10-12 weeks) to sell to the pet stores or the puppies may have health issues. If the puppies are not released to rescue, they are held back for breeding or killed. NMDR usually transports and returns with dogs that are rescued from 3 different situations: closure of a puppy mill, breeder surrender, or dog auction. Puppy Mill Closure: Rescuing dogs from the closure of a puppy mill is usually a large scale, multi-team, collaborative effort between several rescue organizations across the nation. You can always find NMDR in that mix somewhere. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I A puppy mill is usually shut down or put out of business by a state's dept. of agriculture for legal reasons that often involve dogs being kept in deplorable conditions. NMDR will get notice of such a pending closure and work with other organizations on rescue, transport, care and shelter for hundreds of dogs. Breeder Surrender: This is the most common scenario in which NMDR rescues dogs. A breeder can be either a puppy mill owner or something to the same effect on a smaller scale. These owners can even be "backyard breeders," in which hundreds of dogs are bred for the purpose of profit, but not necessarily in a "mill." NMDR's rescue teams have recovered dogs living in holes in the ground, wooden barrels and even a broken microwave. Breeders will surrender their retired breeding dogs when they're "used up" and are no longer of use or profit to them. NMDR attempts to present itself as a cleaner, easier option than breeders going through the effort of destroying what breeders consider as their useless stock. Dog Auction: Hold on to your hat. Yep, these awful events really exist. A dog auction is an event very similar to a cattle or horse auction. A dog is put on display for bids and is sold to the highest bidder. A lot of these dogs are puppy mill cast-offs. They are either too old to be productive breeding stock, or they are not successful at producing puppies. Also, a puppy miller may have too many dogs of a specific breed so they will sell off some and purchase others to diversify their stock. Purchasing dogs at dog auctions is never a money issue, it's always a space issue. For example, at an auction in 2010, 11 dogs purchased by NMDR at the auction cost less than a dollar... combined. Honestly, 90% of the dogs NMDR saves at auctions cost a whopping penny. To breeders, old dogs, aka "retired breeders" are used up and worthless. To us, they're important, forgiving, soon-to-be precious family members with a lot of years of love still to give... and receive. Lot "number 5" arrived at the Missouri dog auction early in the morning. As with any auction, there's an excess of a particular type of dog. This time it was Toy Fox Terriers. This little fella, a 5 month old Toy Fox Terrier, and part of Lot Number 5, was sold for less than a quarter to NMDR…..we snatched him up as quick as possible to save him from a life confined to being a breeding dog in a tiny wire cage. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Lot Number 5's tag was removed and he was no longer just a number. He was been lovingly named "Wally" by his rescuers. Our Mobile Adoption/Rescue Unit: In 2011, National Mill Dog Rescue partnered with New York-based North Shore Animal League America (NSALA) and received a $250,000 mobile rescue unit to help rescue dogs from puppy mills. In partnership with NSALA, we are able to make round trips through the Midwest, delivering puppy mill survivors to them for rehoming, and then on the return trip, delivering survivors to us. The new, 36-foot long, 8-foot wide mobile rescue unit is equipped with more than 30 kennels and can comfortably house up to 75 dogs. NSALA has seven other similar busses, but the eighth unit will allow both NSALA and NMDR to serve their shared mission. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Our Sprinter Van: In 2011, NMDR received a generous donation from the PetCo Foundation – our new van. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Our Facilities NMDR's main facility, "Lily's Haven" is located at 5335 JD Johnson Rd. in Peyton, CO 80831. It's heavily used, perpetually full of tail-wagging rescues and impeccably clean. The volunteers take great pride in how Lily's Haven has grown, continues to evolve and remains a place for puppy mill survivors to rehabilitate and find forever homes. Hours of Operation: 12:00 to 4pm winter, and 12 to 5pm summer, by appointment or invitation. Kennel Number- 683-3500 National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Outside dog pens. Great for letting the big dogs get some fresh air. Outside fenced play area. The kennel store – a great place to purchase a dog toy or item to support NMDR. The socialization and playtime area. This is a great place to take a few dogs out of their pens and get some much-needed socialization with people and other dogs. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Address & Directions: 5335 JD Johnson Rd. Peyton, CO 80831 Take *Woodmen Rd. East to Highway 24, turn Right To Meridian (light and gas station), turn Left To Falcon Highway, turn Left…go 9 miles To JD Johnson Rd., turn Right…go 1 mile The kennel is on the left. There is no sign but you can’t miss the building. Turn in and park. Come in the double doors. If they are locked, go down to the single door by the dog runs. *[Woodmen Rd exits off I-25, go aprox.12 miles to Meridian] OR…Take Hwy 24 east to Falcon hwy, turn right, go about ten miles to JD Johnson Rd., turn right (there is now a sign at this corner), go about one mile, kennel is on the left, can’t miss it. We are approximately 40-45 minutes from city of Colorado Springs, an hour from Monument, 30 minutes from Black Forest, and 10-15 minutes from Falcon, Co. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Getting Started There are several steps to getting started as a volunteer with National Mill Dog Rescue. Access www.milldogrescue.org and click the volunteer tab. From there you will: Individuals 1. Complete and submit the Liability Waiver. 2. Thoroughly review the NMDR Volunteer Handbook and carefully consider which team you would like to join based on your skills, interests, and availability. All volunteers must commit to: a. Joining at least one of our volunteering teams (age 13+); and b. Local volunteers (13+ and physically able) must commit to signing up for at least one Cleaning Day shift per quarter. Please consider these requirements carefully before committing to becoming a volunteer with NMDR. 3. Access Volunteer Matters and select Register Now! Complete the volunteer application. 4. Using the activation link you will receive via email, re-access www.volunteermatters.com/nmdr (local volunteers only) and sign up for the twopart orientation process: 5. Select the New Volunteer Orientations from the Calendars section of this site. Select an Orientation shift that you are able to attend and Sign Up. (Orientation instructions are in the shift description). If you are 13+, in the local area, and physical able, select the Cleaning Day Calendar from the Calendars section of this site. Select a Cleaning Day shift that you are able to attend AFTER your New Volunteer Orientation date and Sign up. 6. Attend your scheduled Orientation and Cleaning Day at our facility (directions provided). 7. Once you have completed these requirements, you will need to identify which team(s) to join. All new volunteers (local and non-local) will be contacted to match volunteering interests, skills, and availability with our organizational needs. You will become an Active Volunteer with NMDR once you have been added to a volunteering team. 8. Please contact michele@milldogrescue.org with any new volunteering questions. Groups 1. Follow the instructions at www.milldogrescue.org. Click on the Volunteer Tab in the left pane, scroll down to the Volunteer Groups section. 2. A Visitor Liability Waiver IS required for each person volunteering with a group (Note: this is different than the Liability Waiver at the top of the screen) 3. A Volunteering Group Application should be completed/submitted by the Group Coordinator. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I 4. An individual volunteering application (via the volunteermatters link) should NOT be submitted for individuals participating in a group volunteering event. Contact Michele@milldogrescue.org if you have any questions or issues. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Volunteer Tracking Every hour you spend and every mile you drive volunteering with NMDR is important - to us and to our project partners. Your time and resources make a real difference. When we apply for grants and other funding, they show the depth of community support for our projects and programs. Volunteer time can help NMDR meet requirements for matching funds. Certain grants stipulate that the nonprofit must match a percentage of grant funds and that the value of volunteer time may qualify toward satisfaction of the match requirement. In addition, by tracking volunteer hours, we can (upon request) provide: • detailed information for reference checks (community service requirements, school program requirements, etc.) • detailed information for college applications Although NMDR automatically tracks volunteer hours at the kennel from the sign-in sheets, this is for the purposes of identifying direct kennel support. All time (including kennel time) you spend and mileage driven (including to & from the kennel) on NMDR volunteer efforts needs to be individually logged by you in the Volunteer Matters system. Thank you for all of your help! Personal Mileage Tracking FYI: If you itemize your taxes, you may deduct the direct costs of operating your vehicle for charitable purposes or the standard charitable mileage rate (currently at 14 cents per mile) as well as some other expenses. Track your volunteer mileage and consult your tax advisor or refer to IRS Publication 526, Charitable Contributions. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Volunteer Opportunities NMDR is very fortunate to have a great crew of volunteers. We are also very fortunate to have many wonderful fans! A common question is what can I do to help? Well the answer is- there are many ways! Many different volunteer groups coordinate together to allow NMDR run smoothly, and many of them can always use some help! If you live in the area, cleaning is a neverending need. While it isn't the most glamorous part of the organization, it is very rewarding and an essential part of day-to-day operations. We need volunteers to get on a regular (even a rotational) schedule to volunteer in the mornings at the kennel. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I NMDR Volunteer Teams Matrix (Volunteers 18+ are required to join at least one team) Onsite Adoption Fairs Team – Colorado Springs Adoption Fairs Team – Castle Rock Building & Construction Team Cleaning Team Docent Team Donations Solicitation Team Education & Outreach Team Foster Care Team Fundraising Team – Local Fundraising Team – National Grant Writing Team Grooming Team Home Check Teams (Local, Regional & National) Marketing/PR Team Medications Team Mobile Adoption Team Newsletter Team Phone Answering Team POC Team (Point of Contact) Rehabilitation Team Rescue Team Social Media Team Special Events Team Teen Team Thank You Team Veterinary Team Veterinary Support Team Volunteer Records Management Team National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 Local Regional Anywhere I Adoption Fairs Team – Colorado Springs Location: Local Description Adoption Fair Team Members will perform one or more of the following: • Transport dogs. The Team Lead will ensure that a volunteer is scheduled to transport dogs from the NMDR kennel to the adoption fair location prior to the scheduled start time for the event, and they are transported back to the kennel at the conclusion. • Greet Visitors. As a volunteer, you would be greeting people who approach and telling them a little about who we are, the environment that the dogs came from, and a little about our adoption process. Being familiar with the information in the Volunteer Handbook will help with your presentation. • Assist with adoptions/fostering, as required. Occasionally, dogs are transported to adoption fairs specifically to join their adoptive or foster family. Also, families may visit the adoption fair with an adoption certificate, showing that they have had a home check and are ready to adopt a dog. In either case, the necessary paperwork will be completed before releasing a dog. • Care for the dogs’ welfare while in transit or at the event. Volunteers will ensure dogs have food and water available, and the x-pens are cleared of urine and feces throughout the event. Skills Needed • Good Interpersonal Relations and Communication Skills. • Knowledge of NMDR Mission and History. Commitment • The Colorado Springs Adoption Fairs are held each Saturday from 11:00 – 2:00 pm, at the Petco store located at 9690 Prominent Point, Colorado Springs. During summer months, (weather permitting), we hold the adoption fair at Whole Foods located at 3180 New Center Point, Colorado Springs. These fairs are held in the parking lot and, again, are dependent of the weather. The Petco fair is cancelled when we are at Whole Foods. • Most volunteers will need to commit approximately 3.5 hours to staff an adoption fair and up to 6 hours if staffing and transporting to/from the fair. • Scheduling is done through the “Adoption Fairs – CSprings” Calendar on Volunteer Matters. Interested volunteers should sign up for the appropriate shift. Adoption Fairs Team – Castle Rock Location: Local / Regional Description Adoption Fair Team Members will perform one or more of the following: • Transport dogs. The Team Lead will ensure that a volunteer is scheduled to transport dogs from the NMDR kennel to the adoption fair location prior to the scheduled start time for the event, and they are transported back to the kennel at the conclusion. • Greet Visitors. As a volunteer, you would be greeting people who approach and telling them a little about who we are, the environment that the dogs came from, and a little about our adoption process. Being familiar with the information in the Volunteer Handbook will help with your presentation. • Assist with adoptions/fostering, as required. Occasionally, dogs are transported to adoption fairs specifically to join their adoptive or foster family. Also, families may visit the adoption fair with an adoption certificate, showing that they have had a home check and are ready to adopt a dog. In either case, the necessary paperwork will be completed before releasing a dog. • Care for the dogs’ welfare while in transit or at the event. Volunteers will ensure dogs have food and water available, and the x-pens are cleared of urine and feces during the event. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Skills Needed • • Good Interpersonal Relations and Communication Skills. Knowledge of NMDR Mission and History. Commitment • The Castle Rock Petsense Adoption Fairs are scheduled for the 2nd and 3rd Saturdays of each month, 12:00 – 3:00 pm, at Petsense in the Castle Rock Outlet Mall (5050 Factory Shops Blvd, #855, Castle Rock, CO). Most volunteers would need to commit about 3.5 hours, plus travel time, to help with setup inside Petsense, support the event, and help with teardown after the event. Volunteers transporting dogs would need to commit about 7 hours to arrive at kennel, load dogs scheduled for the event, collect paperwork, and mark the dog’s run showing the dog is at an adoption fair; travel to Petsense in Castle Rock; unload, feed and water dogs; travel back to NMDR kennel, return dogs and their paperwork to the proper dog runs, and turn in any adoption/foster contracts and monies collected. Scheduling is done through the “Adoption Fairs – CRock” Calendar on Volunteer Matters. Interested volunteers should sign up for the appropriate shift. • • • Afternoon Kennel Closing Team Location: Onsite Description The "afternoon support team" is to help the PM POCs feed, close up the facility for the day, etc. Volunteers should commit to a schedule (once a week, once a month, etc., and can sign up on the Afternoon Kennel Support calendar to help for a couple hours). It is basically help/extra hands for the POCs in the afternoon, cleaning/feeding. Skills Needed Commitment This is a 3-4 hour scheduled commitment once a day weekly, every other week, or once a month. Building and Construction Team Location: Onsite Description The kennel is always in need of maintenance, including construction and building projects (both indoors & out). Skills Needed General construction, building, and maintenance skills. Commitment This is a 3-4 hour scheduled commitment once a day weekly, every other week, or once a month. Cleaning Team Location: Onsite Description The kennel is thoroughly cleaned every morning starting at 8:30 by a cleaning team of about 4-6+ volunteers. The Cleaning Team is responsible for cleaning, sanitizing, and power washing the kennel, washing food bowls, providing clean water, food, beds & bedding for the dogs and starting the laundry process. This is one of the most critical volunteer jobs at NMDR. Skills Needed Ability to follow instructions/direction. Works well with dogs and works well as a team; selfmotivated. Job requires sweeping, mopping, bending, some volunteers run the power washer, loading/unloading washing machine, hanging blankets/towels to dry, feeding/watering dogs. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Commitment Docent Team Location: Description Must be 13+ for basic cleaning duties. Must be >17 to handle the power washer. Each individual team consists of a point of contact and volunteers who work 3+ hours during the morning shift. This team needs a commitment of one day a week, once every other week, or once a month. The team works together to clean the kennel and feed/water the dogs. Signing up on the Volunteer Matters cleaning calendar will enable the Team Lead to visually see that there is a strong crew each day. Let us know your availability and we can work with you. Onsite Certified NMDR Docents will self-schedule via the Docent Calendar to provide new volunteer tours and orientations to both individuals and groups. Groups can include youth or adult groups. Purpose: 1. To facilitate a standardized new volunteer orientation on a scheduled basis, 2. To facilitate group volunteering events. Skills Needed Commitment Docent Criteria: All interested volunteers are eligible to apply to become a docent. Passionate about sharing NMDR's purpose & mission Enthusiastic and committed Comfortable speaking to others (individually and in small groups) about NMDR Detail-oriented Willing to learn more about the industry and NMDR Able to attend Docent training (2 hours) and commit to at least one 2-3 hour shift per month Donations Solicitation Team Location: Onsite Description TBD Skills Needed Commitment Education and Outreach Team Location: Onsite / Local Description Provide presentations to local groups (schools and organizations) about NMDR. New team members would meet with the team leader to become familiar with the PowerPoint presentation and accompanying script. Skills Needed Public speaking skills, planning and organizing skills Passionate about sharing NMDRs purpose & mission Enthusiastic and committed Comfortable speaking to others (individually and in small groups) about NMDR Detail-oriented Ability to handle and answer questions about NMDR Commitment Availability to provide presentations as requested. Typical presentations take approximately 1 hour. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Foster Care Team Location: Anywhere Description Help follow-up, and communicate with Foster Families. Skills Needed Planning and organizational skills. Time management. Phone skills. Commitment Work from home. Act as the primary NMDR Foster Contact for approximately 8-10 families. Contact families 2x per month to check-in, see if any help is needed, and collect questions to forward to Foster Care leader for handling. Report back to Foster Care Team Leader. Fundraising Team – Local Location: Local / Regional Description Attend monthly committee meetings Work with team to perform event specific tasks (i.e., secure sponsors, solicit for donations, decorate, staff registration tables, etc.) Assist with event set up and clean up Sell tickets Post flyers Post event on facebook Transport materials to and from events. Skills Needed Commitment This team works on our NMDR Local Fundraising Events (Dog Bowl, Dog Jog, WineTasting, Open House). Planning and organizational skills Meet monthly Work from home / in the community Grant Writing Team Location: Anywhere Description The Grant Team conducts corporate and foundation fundraising by researching prospects, writing grants, cultivating donors, and ensuring progress reporting to donors. Skills Needed Specialized experience in corporate or foundation fund raising, grant writing, or prospect research is required. Commitment Varies. Grooming Team Location: Onsite Description There are generally about 80 dogs in our kennel on any given day. All dogs are bathed and groomed upon arrival and on a scheduled basis. We prepare them for any upcoming surgeries which occur at least twice a week. We always have weekend Adoption Fairs which typically requires us to bathe around 25 dogs. If we know in advance that a prospective adopter will be visiting the kennel to see a specific dog, we try to give them a bath as well. When a dog is adopted, we try to see to it that they leave the kennel clean with their new parents. We make note of any medical or social issues and report that to the proper department. Roles: National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Groomer Bather Grooming / Glamour Assistant National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Skills Needed Commitment Professional or retired groomers are always needed and simply require a short 2-hour session to establish protocol for our paperwork. Training for new bathers will be arranged and generally spend 3 training session days to become familiar with our program. Promised Benefits: Working with the grooming team will give you a wonderful feeling of selfsatisfaction as you will transform the dogs physically and mentally and open up a whole new beginning for them. On this day, they are the luckiest dogs in the world, and it is as if they are reborn and will never be the same. It is preferred that bathers make a 4-hour (more is better) minimum scheduled commitment, once a week. We would like for groomers to come at least once a month, but more is better. You will usually be working with another person. We try to accommodate day/time preferences and days may be flexible. Arrival time is typically 9:30 and finish by 4:00 Kennel Operations Team Location: Onsite Description Supplies Coordinator Store Supervisor - To maintain NMDR’s facility store and raise funds through the sale of NMDR items as well as donated items. Work with donors, event coordinators, and purchasers to maintain a constant inventory of items. This role will report to Dee Ruppert. Skills: • Coordinator should be located in the area and able to physically be at the kennel at least once/week. • Organizational skills/Customer Service skills / self-initiative and drive Tasks: Maintain the store area and displays (neatness, cleanliness) Maintain store inventory of NMDR items – to include shirts, hoodies, bracelets Work with others to order items as necessary to keep inventory flowing. Work with those who donate services and items for the store to maintain inventory (magnets, bumper stickers, custom items) Work with others to purchase raw materials as needed (fleece blankets, napkins, bandanas, etc.) for donated custom work (e.g. embroidery) Establish a tracking system to plan for additional purchases. Create signage and pricing lists Price sale items Develop promotions for increasing sales Track store sales • Estimated Time Commitment – 2-4 hours/week National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Home Check Teams Location: Local / Regional Description As a representative of NMDR, you will be visiting people in their homes who have applied to foster or adopt one of our dogs. Their application will be emailed to you and you will then make contact and schedule an appointment. Once there you will look at their yard to see if it is securely fenced or not, and you will discuss with them mill dogs, where they come from, what they are like, and what some of the challenges of owning a mill dog might be. After observing the family, their current pets, their children, etc.,you will need to make a decision as to whether or not you feel this would be a safe and loving environment for one of our dogs. If yes, then you would issue an Adoption Certificate, which then gives them permission to visit our dogs at the kennel and the approval for them to adopt. If you have any concerns at all, then you must not give a Certificate. It is better for us to go back and issue one, then to have to rescind one that has already been given. Skills Needed More details of exactly how to do home checks, what to look for, and how to issue Certificates will be provided should you decide that you would like to become a home checker. Basic Requirements: Availability to do home checks is the key. If you work full time, would you be able to do home checks on weekends or in the evenings (during summer hours)? If your schedule would not permit you to do one a week, then perhaps it would be better for you to volunteer in another area. We tell applicants that after their applications have been received and processed by Cheryl Evans, they will be hearing from a volunteer within 48 hours to schedule a home visit. If they do not hear, they will simply go somewhere else to adopt. Checking emails frequently: You will never know when the Team Leader might send you an application for a home visit, so we need folks who check emails at least once daily (and hopefully, more than that). If you do receive an app, and are unable to do the home visit, you must let us know ASAP so that we can reassign to another volunteer, and not slow up the process. Again, the goal is to get these done as quickly as possible so the applicants don’t get discouraged and go elsewhere. If you are able to do the home visit, then you must acknowledge that you did receive the application and will take care of it. Sometimes you might get 2-3 in a week and sometimes you might go days without getting anything. We will not overload you or expect you to do more than you can handle. Computer skills: The forms we use for home visits will be emailed to you, along with some handouts that are good to distribute. These forms should be stored in your computer so you will always have access to them and can print them out as needed. Need to be able to scan/email. Therefore, it is important that you have access to a working printer and also have the knowledge of how to store forms, print them out, complete a form online, send as an email attachment, or use a scanner. If you are in the Denver area (anything above & beyond El Paso County) you would become a member of the Denver Home Visit Team and anywhere in El Paso County and below (ie Pueblo) you would join the Co Springs Home Visit Team. Please do not express an interest in both teams. You can only be a member of one. We try hard not to make you travel too far from home in order to do a home visit. Also, because some applicants have been National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Commitment intimidated by the words “Home Check” we are trying to soften it to “Home Visit”. It’s all the same thing. Approximately 2-3 hours/week. Marketing/PR Team Location: Local / Regional Description TBD Skills Needed Commitment Medications Team Location: Onsite Description Many of our dogs arrive with health issues we try to fix. The medication team is responsible for giving kennel dogs their medicine in the morning and then in the late afternoon. We also provide canned food for dogs needing canned food at the same time we give meds. Skills Needed Medical Experience is not required. Most dogs get their medications in a little meat ball of food. We make sure the dog takes the meds and document that meds were given. Occasionally there are eye and ear medications. Occasionally a dog needs to be given meds down the throat but rarely and usually someone can help. You will be trained and can shadow a meds crew person until you are comfortable. It is really quite easy! Commitment Team Members commit to a morning (7-8) schedule or an afternoon (5-6) schedule. You can commit to once a week (for example every Monday afternoon) or sign up as an alternate. Mobile Adoptions Team Location: Onsite / Local Description Mobile Adoption Team Members will perform one or more of the following: • Greet Visitors. As a volunteer, you would be greeting people who approach and telling them a little about who we are, the environment that the dogs came from, and a little about our adoption process. Being familiar with the information in the Volunteer Handbook will help with your presentation. • Assist with adoptions/fostering, as required. Occasionally, dogs are transported to adoption fairs specifically to join their adoptive or foster family. Also, families may visit the adoption fair with an adoption certificate, showing that they have had a home check and are ready to adopt a dog. In either case, the necessary paperwork will be completed before releasing a dog. • Care for the dogs’ welfare while in transit or at the event. Volunteers will ensure dogs have food and water available, and the x-pens are cleared of urine and feces during the event. Skills Needed • Good Interpersonal Relations and Communication Skills. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Commitment • Knowledge of NMDR Mission and History. • • The Mobile Adoptions Team events are scheduled via the online MAU calendar. Most volunteers would need to commit about 3.5 hours, plus travel time, to help with setup, support the event, and help with teardown after the event. Scheduling is done through the MAU Calendar on Volunteer Matters. Interested volunteers should sign up for the appropriate shift. • Newsletter Team Location: Anywhere Description Help put together our weekly volunteer highlights newsletter as well as our monthly NMDR newsletter. Skills Needed Writing skills, graphic design skills, photo editing skills Commitment 2 hours weekly Phone Answering Team Location: Anywhere Description Answering/logging NMDR phone messages, and reporting that day’s information to required contact. This job is very important as callers can be connected with donors, lost dogs, important kennel information, Public Relations, grant information, etc Skills Needed This job can be done from home and requires a pleasant, calm demeanor. Requirements are knowledge of overall kennel staff, and their duties, and basic kennel information. Computer skills helpful Training available. Commitment Approximately 1 hour / week. Photography Team Location: Onsite Description Great photos are needed for our website, blog, and Facebook. Volunteers who commit to the Photography Team must be able to take quality photos of the dogs and volunteers to share with others. Photos must be labeled with the dog’s name and shared with other volunteer coordinators including members of the Social Media Team via email. In addition, the team periodically meets to take posed ‘glamour’ shots of the dogs for the website and for Dog of the Week. Skills Needed A digital camera is available at the kennel, although you are welcome to use your own. Need the ability to take, download, and email photos. Basic photo editing skills and software are helpful. Commitment Approximately 2 hours per week (unscheduled). Must commit to attend periodic scheduled photo sessions and meetings. POC Team National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Location: Description Skills Needed Onsite This role is the primary supervisory role at the kennel for the mornings or the afternoons. Training Required: Involves people skills • Basic management of all kennel activities • Greet guests • Assist cleaners • Oversee kennel safety of dogs/people • Orient/direct/oversee volunteers • Paperwork for adoptions/fosters • Give kennel tours • Receive donations • Address urgent questions to Vet Team • Close kennel at end of day to include dog care and prep for morning activities. Commitment One 5-hour shift once per week, every other week, or once a month from either 8:30 am – noon or noon – 5:00 pm Rehabilitation Team Location: Onsite Description The Rehab Team works with the dogs at the kennel with the most severe behavioral issues (dogs that cannot be picked up, dogs who cower and shake when approached by humans, dogs that are aggressive toward other dogs, and dogs that may bite due to fear). Through regular attention, we help them become adoptable. Members are assigned particular dogs to work with. The schedule is flexible. You decide what day/days to come out, and it can vary from week to week. The best time to work with dogs is after 11:00 am when the cleaners are finished. Skills Needed Commitment The most important thing is a commitment to help your dog/dogs through to adoptability. We work together as team to problem solve and develop our skills in working with these dogs. Complete the following: • Read "Puppy Mill Survivor" and "Interacting with a Mill Dog" fact sheets. • Meet with current rehab team member to review techniques and documentation requirements (approach in kennel, introducing the leash or collar, providing treats, pick up, leash application, carrying dog through facility or outside, attending puppy party, leash training). • Shadow current rehab team member for 3 sessions. • Conduct 1 rehab session with supervision. • Attend a monthly meeting (1st Saturday of each month). • Visit assigned dogs each week. • Document progress for assigned dogs. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Rescue Team Location: Description Skills Needed Commitment Onsite / Local / Regional The Rescue Team travels to various locations throughout the country to rescue dogs. TBD TBD Social Media Team / National Fundraising Team Location: Anywhere Social Media Presence Coordinator Descriptions - At least 3 to 6 months previously as a volunteer with NMDR - Experience and desire to manage people - An interest and familiarity with social media (Twitter, Facebook, Google+, etc.) and a desire for NMDR to grow its internet presence - Computer ability to email, use the internet, communicate online - This role can be done 100% remotely, estimated 3-5 hours a week - This role is not a decision maker so much as it is an essential communicator and coordinator. Will coordinate communication between Twitter manager, Facebook manager, store manager, blog manager, and any new area managers of new social media that comes up. This volunteer will coordinate what’s happening in all facets of NMDR’s social media to get all members communicating, understanding what’s happening in each area, and setting goals for future directions. Ideally, this volunteer will act as the “people coordinator” for all members of the social media team. Twitter Manager - Twitter manager will handle the 3,500 followers and act as the voice of NMDR on its existing Twitter account. - Must have 3-6 months previously as an NMDR volunteer and already use and understand Twitter on a daily basis - This role can be done 100% remotely, estimated 3 hours a week (more if you dig it) - Initial responsibility will mostly be for return tweets and gaining followers. Facebook feeds into Twitter so there’s no stress on coming up with news or new posts Online Store Manager - Coordinator needed to handle all facets of different online sales areas. We have two online stores – volution and zazzle. We also have items that can’t be sold on zazzle, like NMDR calendars, that need to be uploaded to be sold online. Dog sponsorship sales and certificates also fall in this area. - This role can be done 100% remotely, estimated approx. 2 hours a week - Techie and graphics nerds encouraged to inquire. Blog Manager - In essence, this is a blog baby-sitter and online post submitter. You won’t have to write the posts. - This role can be done 100% remotely, estimated approx. 1 hour a week - Manage blog comments - Properly tag and submit posts to be indexed by search engines National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I - Recruit guest bloggers Must be techie enough to handle cloud blogging software like “blogger.” (It’s a Google product, so it’s easy) Online Archivist(s) – Photo & News - This isn’t so much social media, but is something NMDR needs and most of it can be found if you follow our social media - Someone to identify and manage an online location for all of NMDR's historical images, photos, scans, articles, links - all properly tagged & organized so they are easily accessible to and searchable by anyone who needs them for educational materials, promotional materials, documentation, etc. - This role can be done 100% remotely, can be worked on as needed and as time permits - Ideal volunteer will be Internet savvy and be able to copy, paste, save and store NMDR’s online photos, articles, etc. Contest Coordinator - - To proactively seek out information about online voting contests that provide funding, donations, or positive exposure for non-profit groups and animal causes. To be the point person for contests that others might be involved with where a percentage of winning proceeds will be donated to NMDR. To create a master list of recurrent voting contests to ensure NMDR is nominated. To identify contests that might be worth pursuing and help develop a voting process/campaign and calendar of events. To work with the Newsletter, Administrative, Graphics Design (if needed) and Social Media Teams to generate and sustain excitement and momentum on voting campaigns. To consider establishing an online ‘network of voters’ based on groups, connections, shared goals. To track and report progress, keeping fans and volunteers communicated to from start to finish. This role is within the Social Media Team. Skills: - Coordinator can be located anywhere - Active on the internet (Facebook, email, RSS Feeds, Blogs) - Written communication skills / self-initiative and drive - Online research skills to dig out contest rules and determine NMDR’s eligibility - Ability to see a project through from start to finish - able to initiatiate, sustain momentum, and close a project. - Estimated Time Commitment – 1-2 hours/week - Resources: Humane Society, Petfinder, Lady Godiva, ASPCA, Gazette – Best of the Springs, etc. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Pinterest Coordinator - Manage our online Pinterest Account Skills Needed Commitment See Above Varies – see above Special Events/PR Team Location: On-site / Local Description Participate in PR events (inside and outside, i.e. Bark at Briargate, Pet Expos, parades, etc); typical shift, 3 hours. Host a table, greet visitors, wear NMDR T-shirt Educate the public about NMDR Hand out educational materials Assist with set up and clean up for each event Assist with dog care Transport materials to and from event Skills Needed Commitment Teen Team Location: Description Skills Needed Commitment Thank You Team Location: Description Skills Needed Commitment Planning and organizational skills. . Onsite / Local To help further the mission of National Mill Dog Rescue through a mobilized, active, dedicated, and fun community of teen volunteers. Membership • Teen • NMDR Volunteer Application & Liability Waiver – co-signed by parent/guardian • Commit to spreading the NMDR message throughout social networks and community • Commit to actively participating & supporting NMDR and the Teen Team program. N/A Strive to commit to 2 hours of individual volunteer time per month Commit to 6 hours of team volunteer time per quarter Anywhere Volunteers use their own computer systems to receive information via email and write personal thank you notes on behalf of NMDR to donors, supporters, and volunteers. When possible, thank you notes are hand-written. Penmanship, writing skills This is typically a 1-hour commitment per week. Supplies are provided. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Veterinary Team Location: On-site Description Provide veterinary care for the dogs Skills Needed Licensed Veterinarians Licensed Veterinarian Technicians Commitment . Veterinary Support Team Location: On-site Description Provide support for the veterinary staff The members of this team will provide support for the veterinary staff in a variety of very valuable ways. Volunteers of this team will be involved in performing the following duties*: - Assisting staff with post-surgery care of dogs - Holding dogs after surgery - Greeting people who arrive to pick up post-surgery dogs - Cleaning recovery cages - Helping to date medicine charts - Preparing post surgery kennels with bedding, food, and any other specified items - Assisting veterinary staff with various tasks on vet days [2-3 times a week] - Transporting dogs to and/or from outside vet visits *These duties will take place outside of the surgery room--volunteers will not be involved in activities taking place inside the surgery room. Only vet techs and vets are in surgery areas. The duties involved in being on the Veterinary Support Team listed above may seem a bit daunting, but all volunteers will receive comprehensive training. Knowledgeable people will also be available to answer any questions you might have. By performing the crucial tasks involved, you will be providing an invaluable service to these dogs in need. You will make a very important impact on these very special puppy mill survivors by helping them on their way to a new, better, life. Skills Needed Commitment None – OTJ training provided for charting. 1x week / Bi-weekly on a scheduled basis. Volunteer Records Management Location: Anywhere Description Volunteers use their own computer systems to access, update, and maintain volunteer records in the online volunteer database. Skills Needed Computer skills, database knowledge. Commitment Varies by individual job/task. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Volunteer Orientations In order to ensure every local volunteer is best prepared to support National Mill Dog Rescue, a 1.5 hour orientation and a subsequent cleaning morning are required. Please dress appropriately for helping to clean the kennel and work with the dogs. The orientation is only held on designated days of the week. There are two parts to this orientation: New Volunteer Orientation The 1st part of the orientation provides a tour of the kennel which takes about 1.5 hours and familiarizes you with standard procedures and socializing with the dogs. In general, the orientation will cover the following: Socializing Area • Dogs can be brought into this area to socialize • The folding gate must be set up in front of the front entrance and socializing entrance • The dogs must be supervised at all times • You are responsible for cleaning up any mess the dog makes Store • All items being sold at the store have been donated • All proceeds from the store go directly to National Mill Dog Rescue • Honor system for purchases Grooming Area Only appointed volunteers may groom/bath the dogs. Bathrooms • Doors stay shut at all times • Please knock before entering Kennels • On the front of each kennel is paperwork belonging to that dog(s). Please read the paperwork before handling a dog • Always check the signs hanging on the kennel door (fear biter, recent surgery, etc.) • Always latch doors inside and out • Medical alert sheets are filled out and placed in a basket on vet room door. Clean Up Stations • Cleaning supplies (mop, pooper scooper etc.) • Always make sure to clean equipment after use (rinse pooper scoopers, throw out poop and urine) • bucket, refresh mop water, and scooper bucket Storage area • Bedding, towels, toys etc., are stored • Keep bedding, towels folded and organized • Toys – only Kongs or pre-approved toys • Dog Food – stack in area for approval • Hose – use to refill buckets and water bowls National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Large sliding door • May be opened to let fresh air in, but must be shut at the end of the day • The gate must be across the opening to avoid escapes Crates • Used for transporting dogs • After use, must always be cleaned and stacked Middle Room Laundry bins• Dirty laundry is tossed in the bin and all poop must be shaken out first • If there is dirty laundry, please throw a load in • Clotheslines are out on the north side and wet laundry can be hung out when weather is nice • When the weather is unfitting, laundry is hung on lines by the storage in arena room • When laundry is dry, it is to be folded and put on shelves Sink • Let soak in soapy water (a little bleach added to disinfect) • Rinse and let air dry or dry with towel before using as a food bowl • Stack clean bowls on the storage shelf in the kennel area Fridge • Personal food and drink can be kept in here. • Always keep the wet dog food covered • Please keep the fridge clean and organized Vet room The vet room is off limits and is locked at all times Storage shelves Hand soap, laundry soap, potty pads, diapers, Kennel Cleaner, trash bags etc. are stored here Sliding Door • Sliding door between middle and arena room is to remain closed • The sliding door leading outside may be open during kennel hours but a gate needs to be in front First Aid Kit Kept on the storage shelf in the middle room Kennel Leashes • Please use a slip leash on the dogs when removing from the kennel • All small dogs should be carried out of their pen and through the kennel when taking outdoors. They should NOT be walked through the kennel run. • Larger dogs should be taken from the outside. They should NOT be walked down the middle of the kennel run. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I • If a slip leash will not work, ensure their collars are tight and the leash is secure Dog with a Flight Risk sign must be walked with a slip lead. Bigger dogs should be walked with a choke chain/leash • • Tags • Tags are to be hung on the kennel door when the dog is taken out • Use tags for Socializing, Grooming and Adoption Fair • When the dog is returned, please remove tag and return to container • Latching Door • Always remember to latch the door when you enter and exit a kennel Paperwork • Each dog has paperwork on the kennel • Please read before handling a dog • Please annotate on the paperwork,[ back sheet], when any socializing has been done Preventing Escapes • Open the door as little as possible • Move quickly in and out of the kennel, and keep a watchful eye on the dog. • Always latch the doors Water/Food • Food bowls go in the back right corner of the kennel • Water dishes go in the front left corner of the kennel • Always check and refill water bowls o Feeding is done twice a day (am and pm) Kennel Cleaner • There is premixed Kennel Cleaner on the storage shelf • Kennel Cleaner is 1 ounce to every gallon • Best if left on for 10 minutes to kill bacteria Poop Buckets and Pooper Scoopers • When cleaning is done take the trash bag out of the poop bucket and replace with a fresh bag • Do not leave poop sitting in the buckets • Hose pooper scoopers off and soak in bleach/water in a bucket • Keep Kennel Cleaner refreshed in mop buckets Outdoor Play Areas • Dogs must be supervised and on a leash. o Obtain permission before removing the leash in outside play areas. • They must have water available in all areas. • Clean up after your dog. • No more than 10 dogs in an area at a time. Cleaning • Cleaning is from 8:30-12 every morning • There is a different crew that cleans each morning • Sign up on Volunteer Matters National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Medications Medications are given twice a day and only by authorized personnel. If interested in helping the Med Crew, please contact Helen Freeman, helen@milldogrescue.org. Socializing o Socializing may be done after the cleaning and meds are done (around 12-5 daily). o Before socializing, always make sure there is nothing else to be cleaned. o Read paperwork on any dog that will be taken out. o Make sure collar and leash are secure. o Clip a “socializing” tag on the kennel of the dog. o Do NOT walk a dog through the middle of the kennel run. ONGOING CHORES – every time you volunteer! Poop Scooping Water bowls Laundry (wash, hang, fold) Check food bins in kennel, fill as needed Clean bathrooms Check trash cans, if half full take out to dumpster (located outside of garage door on NW corner of arena area) Clean socializing area Wash dirty food/water bowls and store Cleaning Day The Cleaning Day orientation (roughly 2 hours) is offered every day of the week and provides hands-on insight into what is involved in the daily morning care of our dogs and kennel. Please dress appropriately for kennel cleaning (old clothes, shoes). While we have spray disinfectant onsite for cleaning the bottom of your shoes, it is sometimes helpful to have a separate pair of ‘kennel shoes’ designated just for volunteering. This helps prevent the spread of germs to your own dogs. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Youth Volunteers Kennel Policies for Children 17 years old and Younger For your protection and the protection of the dogs At National Mill Dog Rescue, we love our young volunteers and feel very serious about ensuring their safety. Not following policies will result in loss of kennel privileges! All Children must have parental waiver signed prior to working with the dogs. (See volunteer application/waiver) All children must wear an ID badge and place a sticker on the badge with your age. Minors must always be supervised by a parent while at the kennel. Must sign-in with each visit (with parent/guardian/supervisor) Any dog walked outside will be inside an enclosed/fenced area. Age 8 years old & younger • 9–12 years old • 13–15 years old (must attend both Orientations) 16–17 years old (must attend both Orientations) May Sit next to parent/guardian and pet while parent holds. Help parent/guardian with tasks outside the kennel area. • • • • Be in the kennel building with your parent/guardian at all times. If you’re with a group, parent must have signed the waiver and you must stay with your supervisor. • Hold and pet dogs with supervision. • Walk dogs (pre-approved by NMDR staff) with supervision. • Walk dogs (pre-approved by NMDR staff) outside in a fenced area or inside. • Enter kennels after reading all paperwork on the dog. • After training and with permission & supervision, bathe approved dogs. After signing in, must check-in with NMDR staff before doing an activity. • • National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 • • • • • • • May Not Enter the kennel run areas. Hold dogs. Walk dogs. Be alone without parent/guardian. Walk dogs without supervision. Enter kennel area without supervision. Bathe dogs. Enter kennel pens without supervision. Tease or torment dogs ever! Work with dogs labeled as biters. Bathe dogs without permission, supervision or training. Be at the kennel for any reason other than to help or clean. I Volunteer Groups At NMDR we love welcoming Volunteer Groups to help at our facility. Volunteer Group Policy Please make certain you have read and understood the following: • • • • • Youth Volunteer Group Policies Ages 13 17 Volunteer Groups have a minimum of 4 and a maximum of 25 individuals. For volunteers under the age of 18 you must provide at a minimum a 1:5 adult to youth ratio (see the Youth Group Policies below). All volunteers must sign an NMDR Liability Waiver (see Appendix). Group Volunteers must identify a Group Coordinator who is responsible for communications and the safety and well-being of group members: o To complete the Group Volunteer Application form & submit it. o To provide coordination and supervision for group while volunteering. o To ensure all members adhere to NMDR rules and procedures. It is the responsibility of the coordinating group to obtain a signed liability waiver for each volunteer (co-signed by parents for those under 18), which must be brought to the volunteer day by the Group Coordinator. The safety of our dogs and volunteers is paramount when youth groups volunteer at NMDR. For this reason, the following policies have been put into place and differ based on the age range of the youth group. Please note there are 2 options for the 9-12 Age Group based on the amount of adult supervision provided by the volunteering organization. Youth Volunteer Groups - age 13–17 Youth Group Provides: At minimum a 5:1 youth:adult ratio (unless otherwise approved by NMDR) Typically Includes: • • • • • National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 NMDR Overview Kennel Full Orientation & Tour Volunteer Work (unless a specific volunteer project is identified) - includes filling dog water bowls, laundry (running loads, hanging, folding, sorting, putting away), kitchen cleaning, mopping floors, doing dishes, cleaning windows, cleaning of designated indoor or outdoor areas, and cleaning dog pens (mopping/scooping). Supervising adult must keep youth under direct supervision at all times. Independent Socialization: o Youth may enter dog pens but only after reading the information sheet for the dog. o Only one youth is allowed in a dog’s pen at a time. o Youth may NOT attempt to socialize with dogs labeled as fear biters. o Youth must use extreme caution when entering/exiting a pen with a dog labeled as a I flight risk. Youth may walk *approved dogs on a leash in the fenced areas only. o Youth may organize a puppy party with *approved dogs only in the socialization room or outdoor puppy pen areas (maximum of 10 dogs outside – must have someone with them at all times). Dogs should be slip-leashed and carried (if small enough) to the fenced area. If in doubt about ability to control a dog, youth should ask for help from the Youth Coordinator or adult supervisor. * Approved Dogs – NMDR Youth Coordinator(s) must approve all dogs taken outdoors or to a puppy party. o Ages 9-12 Youth Volunteer Groups - age 9–12 Please select your Option below Option 1 ___ Youth Group Provides: At minimum a 3:1 youth:adult ratio Includes: • • • • • National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 NMDR Overview Kennel Full Orientation and Tour Volunteer Work (unless a specific volunteer project is identified) - includes filling dog water bowls, laundry (running loads, hanging, folding, sorting, putting away), kitchen cleaning, mopping floors, doing dishes, cleaning windows, cleaning of designated indoor or outdoor areas, and cleaning (mopping/scooping) dog pens (with adult supervision). Supervising adult must keep youth under close and direct supervision at all times. Independent Socialization with approved dogs only and with adult supervision. o Youth may enter dog pens of approved dogs only for socialization purposes. o Approved dogs will be identified by a Smiley Face sign on the kennel. o Only one youth is allowed in a dog’s pen at a time. o Supervising adult must keep youth in direct and close supervision and eyesight at all times. o Youth are not allowed to leash a dog, remove a dog from a pen, or carry a dog. o Youth are also allowed to socialize with approved dogs in the socialization room or in the outdoor fenced pen areas: If adult supervisor has I Option 2 ___ At minimum a 5:1 youth:adult ratio • • • • • • attended a kennel orientation, they may transfer approved dogs to this room for the youth. If adult supervisor has NOT attended a kennel orientation, all transferring of approved dogs will be handled by the NMDR Youth Coordinator(s). NMDR Age-Appropriate Overview Kennel Orientation and Tour Volunteer Work (unless a specific volunteer project is identified) - includes laundry (running loads, hanging, folding, sorting, putting away), kitchen cleaning, mopping floors, doing dishes, cleaning windows, and cleaning of designated indoor or outdoor areas. Supervising adult must keep youths in direct and close supervision and eyesight at all times. Youth are not allowed to enter a dog’s pen at any time for any reason. Group Socialization - The NMDR Youth Coordinator(s) will organize a group puppy party with approved dogs only and with adult and NMDR Youth Coordinator supervision. Puppy party may take place indoors or outside (weather dependent). Note: NMDR will make every effort to help a Youth Group be able to experience Option 1 (3:1 ratio) by attempting to provide additional supervisory resources if needed. There are, however, no guarantees that we will be able to do so. Ages <9 Youth Volunteer Groups – age <9 Youth Group Provides: At minimum a 5:1 youth:adult ratio (unless otherwise approved by NMDR) Includes: • • • • • National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 NMDR Overview Kennel Condensed Orientation & Tour Volunteer Work (unless a specific volunteer project is identified) - laundry (running loads, hanging, folding, sorting, putting away), kitchen cleaning, mopping floors, cleaning windows, and cleaning of designated indoor or outdoor areas. Youth are not allowed to enter a dog’s pen at any time for any reason. Group Socialization - The NMDR Youth Coordinator will organize a group puppy party with approved dogs only and with adult and NMDR Youth Coordinator supervision. Puppy party may take place indoors or outside (weather dependent). I Teen Team National Mill Dog Rescue is growing at an unprecedented pace. Approximately 25% of our volunteers are teenagers….and that number continues to grow as this new generation finds a passion for the cause. Teen Team is comprised of motivated, dedicated teenage volunteers whose purpose is to help further the mission of National Mill Dog Rescue through a mobilized, active, dedicated, and fun community of teen volunteers. They accomplish this through 3 primary objectives: • Support & Service • FUNdraising • Education & Advocacy Teen Team meets quarterly, but handles their primary communications through an active Facebook group. Typical Teen Team activities include: • Decorate the NMDR Rig for the holidays and walk with it in the Parade of Lights. • Support NMDR events (5K Walk/Run, Open House). • “Wear an NMDR shirt/hoodie/button” to school day. • Continue to spread the NMDR message through school projects/assignments. There’s no cost to join – just a passion for helping. If your teen is interested in joining, please contact Michele@milldogrescue.org. Teen Team Membership Requirements • Teen (12 year-olds allowed with approval only) • NMDR Volunteer Application – co-signed by parent/guardian • Strive to commit to 2 hours of individual volunteer time per month • Commit to 6 hours of team volunteer time per quarter • Commit to spreading the NMDR message throughout social networks and community • Commit to actively participating & supporting NMDR and the Teen Team program National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Donations We must rely on the generosity of others to continue to rescue and rehabilitate puppy mill dogs. Financial Veterinary care is an enormous expense when rescuing mill dogs. A typical retired "breeder dog" is 5-7 years old, has spent its entire life in a small filthy wire cage, has been bred literally almost to death, and in most cases has never received any veterinary care. Upon rescue, we see a wide variety of illnesses and injuries; some are life-threatening. If you would like to make a hassle-free monthly donation, just pick a Paypal button from the website. Thank you so much for your support! Please remember, here, it's about the dogs. Where Do Donations Go? Products Heating & rent (one month) Heating (one month) One rescue mission Food (one month) Rent (one month) Heat, rent & food for 1 dog per month Heat & rent for all dogs for 1 day Heat for all dogs for 1 day Spay for 1 dog Food for all dogs for 1 day Neuter for 1 dog Teeth clean (no extractions) for 1 dog Food for 1 dog per month Rent for all dogs for one day Minimum 1st day rescue cost per dog Vaccine prior to initial transport Heat, rent & food for 1 dog per day Heat for 1 dog per day Food for 1 dog per day $3,300 $2,400 $2,400 $1,800 $900 $85 $60 $44 $40 $33 $30 $30 $30 $16 $10 $7 $3 $2 $1 Cleaning and sanitation supplies • Plastic garden type pump sprayer • Chlorine bleach, paper towels, liquid laundry soap, Lysol spray, hand sanitizer, etc. • Disposable surgical gowns and booties • Long handled squeegees, angled brooms, dustpans, string mops and heads that are stitched along the bottom • Sponge mops and replacement heads National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I • • • • New vacuum cleaner Long garden hose and power nozzle Trash bags, 4-40 gallon Febreeze Concentrate Office supplies • Computer paper, paper clips, stapler and staples, tape. High dollar items • Monetary donations for enclosing the kennel (this will keep the dogs more comfortable and help cut propane costs). • Jumbo size commercial front loading washer and dryer. Things to keep things together • Duct tape, stable gun and staples, scissors, Scotch tape, zip lock bags. Dog needs • Potty pads, small washable dog beds and crate pads, collars (small and medium), adjustable harnesses (small and medium). • Miscellaneous Hard rubber Kong brand toys, metal Ex-Pens (30" to 48" high), clothespins, pre-paid gas cards for the rescues, and of course, cash donations will help at any time. Dog food Rescued mill dogs have very specific nutritional needs due to the poor quality food they received in the mills. We do have a food donation program through Furry Frends. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Special Events National Mill Dog Rescue conducts several special fundraising events annually. Some of them include: Ruff! Life Wine Tasting Benefit This special fundraising event, typically held in early fall, includes wine-tasting and hors d’oeurves, live music, celebrity guests, a silent auction, and meet & greet with some of NMDR’s survivors. It takes many volunteers to organize, plan, and coordinate this event. Ruff! Life 5K Walk/Run NMDR Open House This summer-time fundraising event includes the walk/run and special contests. Again, it takes a lot of volunteers to organize and conduct this event. NMDR opens its doors to the public for a fun Open House, typically held in the fall. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Festival of Lights Parade National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Kennel Buddy Program Any volunteer who regularly visits the kennels can become a Kennel Buddy! As a NMDR Kennel Buddy you would choose a dog(s) that you would like to pair up with andbe an advocate for. You would spend time with your buddy on a consistent basis. Things you can do with/observe about your buddy: • Sit with him/her • Take him/her outside to play • Play with him/her with toys • Take him/her for a walk on a leash or in a fenced area • Take him/her for play time in the socialization area • Help him/her learn how to climb up and down stairs • Observe (when possible) how he/she does with • Other dogs • Men • Women • Children • Being on a leash You would provide information to potential adopt/foster as well as providing information to NMDR so that we can update the information on the website. (A more specific form/list will be provided to you when you sign up.) When you sign up, a form like the one below will be completed for you and attached to your buddy’s paperwork on the kennel door. potential adopt/fosters will be encouraged to contact you to find our more about the dog(s) they are interested in adopting. If you are interested in becoming an NMDR Kennel Buddy to one or more of our dogs at the kennel, (or have any questions) please contact Susan Mandell at milldogmandell@me.com. Please provide the name of the dog(s) you would like to buddy up with along with your phone and email you would like for us to post. We will put up a buddy sign on your buddy’s kennel and you can get started getting to be your dog’s best buddy. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I What You Can Expect to See Dogs arrive at the kennel in a variety of conditions ranging from fair to extremely poor due to lack of care in the puppy mills. Some of the typical physical conditions you may see in our puppy mill survivors include: Decayed Jaws Due to poor quality food and lack of dental care, many dogs arrive with decayed jaws, sometimes causing their tongues to hang out. Splayed Feet Teeth Many survivors also suffer from swollen, splayed and sore feet from so much time walking on wire. In many cases, because of severe dental issues and lack of prior dental care, the dogs have no teeth or had to have their teeth removed upon arrival to the kennel. Again, in these cases, their tongues may hang out. Dogs with no teeth are provided only soft food and treats. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Red Feet / Legs Years of standing on rusted wire cages stained many of their coats (particularly their feet) a reddish color. Fortunately, over time and with care, this can go away. Tangled / Matted Hair Dogs from puppy mills typically arrive with horribly matted and tangled hair. NMDRs groomers do a fantastic job of bathing/grooming them as soon as possible. Many times they have to be cut fairly close at first in order to remove the tangled mess. Fortunately, their coats do grow out with proper care. Shaved Some puppy mill owners, rather than grooming the dogs, shave them instead. This particular dog was shaved and left out in the sun, causing horrible sunburn. Ear Mites Many survivors came in with ears full of filth and usually mites. Some survivors suffer from permanent hearing loss because of untreated ear infections. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Thin Deformities Many puppy mill survivors are undernourished and emaciated when rescued. Fortunately, with good food and care, they soon become healthy. These Shelties were not only extremely thin, but also shaved, and the one on the left was missing the tips of his ears. Dogs may arrive at the kennel with a variety of deformities. This Shiba Inu had a paw with the pad/nails on the top. Regardless of these types of deformities, the puppy mills continued to use them as breeders. Tumors Some of the female dogs arrive with untreated tumors and medical issues due to being continuously used as breeder dogs. In some severe cases, they are inoperable. Injuries Some dogs have lost a paw or an entire leg when their feet fell through the wire mesh and got stuck at the puppy mill. Due to kennel fights, wire cages and lack of veterinary care, many of these dogs come in with old injuries, including missing ears (as in this case), missing feet, badly broken/mended bones, etc. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Blindness In many cases it can only be speculated as to what caused a dog’s blindness or lack of eyes. It is known that some puppy mills choose to power wash the cages with the dogs still inside. This process can cause severe eye injuries. Ticks and Fleas While you won’t notice this after the dogs have been cleaned up by our medical staff and groomers, when they initially arrive many of them are covered with ticks and fleas. Barking You may also notice that some dogs don’t have a bark. This is because they have possibly been ‘de-barked’ at the puppy mill. De-barking is a controversial procedure in which a dog's vocal cords are severed so that he is unable to bark. In puppy mills, this procedure is rarely performed by a veterinarian, but more often performed by smashing a puppy's vocal cords with a pipe down the throat. National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Enlarged Teats Female dogs were treated as puppy making machines and were continually kept pregnant, usually every 6 months from their first heat. As a result, their teats often developed painful mammary tumors or became enlarged from constantly being pregnant and breast feeding. Charlotte (blonde Cocker) has enlarged teats (in addition to missing part of an ear). National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Socializing a Puppy Mill Survivor Each dog will respond differently to you depending upon their temperment, prior experiences, how long they were in the puppy mill, and how long they’ve been out of the puppy mill. Keep in mind, however, that many have had limited exposure to human touch, and are all in the process of learning how to become a pet. Here are some general guidelines for socializing with our survivors: * Always approach slowly and quietly – try not to bang the kennel doors, mops, scoopers, etc. if possible. * Get down at their level. * If you’re at all uncertain about a dog, please keep your face well away from the dog’s head. * Speak softly and continuously. * For the very skittish, don’t make eye contact – sit quietly and let them approach you for a sniff or treat. * Never grab at them / make all your movements gentle, slow and deliberate. * When extending a hand, do so from down low and palm up – this is less threatenting to the dog. * Don’t come at them from above. This reminds them of how they were picked up at the puppy mill (by the scruff of the neck). * * They may be particularly sensitive around the neck or the females from behind. Chin scratches (if they will allow it) are usually a great start. * * Be aware of medical situations and sensitive spots on their skin. * Some dogs will try to face you at all times in order to keep you in their sight. * If you bring dog treats, make sure they are soft for our toothless survivors (remember – don’t feed special treats to those who require a grain-free diet). National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Why We Do What We Do… Roscoe, running free in Canada! Sophie, getting loves and kisses in Texas! Rifle, becoming the companion dog he always wanted to be! National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013 I Cashew, getting a chance to smell the flowers! Maggie, feeling grass under her feet! Sara, playing with a new sister! John Henry, soaking up the sun with his new siblings! National Mill Dog Rescue Volunteer Handbook Revision Date: 01/23/2013