Installation • Operation • Care - Beauti

Installation
•
Operation
•
Care
Duette® Honeycomb Shades
Skyrise® Hard-Wired
Motorized Lifting System
CONTENTS
Getting Started:
Mounting Types And Window Terminology ....................... 1
Installation Components Needed .................................... 1
Power Supply Requirements .......................................... 3
Product View ................................................................ 4
Installation:
Assemble The Shade On The Ground ............................. 5
Test Shade Operation .................................................... 6
Installation — Inside Mounts ......................................... 7
Installation — Side-By-Side Inside Mounts ..................... 8
Installation — Outside Mounts..................................... 10
Installation — Side-By-Side Outside Mounts ................ 13
Operation:
Operate The Shade ..................................................... 14
Troubleshooting .......................................................... 15
Care:
Cleaning Procedures ................................................... 22
Removing The Shade From The Window ....................... 23
Appendix:
Laying Out The Wire .................................................... 24
Wiring For The Platinum™ Technology Wall Switch ........ 25
Calibrating The Shade ................................................. 27
Setting And Clearing Intermediate Positions .................. 28
Questions?
Call the Hunter Douglas Customer Information Center at
1-888-501-8364.
Radio Frequency FCC Compliance:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
© 2009 Hunter Douglas Inc.
® Registered trademark of Hunter Douglas Inc. ™ Trademark of Hunter Douglas Inc.
GETTING STARTED
Thank you for purchasing Hunter Douglas Duette® Skyrise® Hard-Wired Motorized honeycomb
shades. With proper installation, operation, and care, your new shades will provide years of beauty
and performance. Please thoroughly review this instruction booklet before beginning the installation.
Mounting Types And Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows very
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
Molding
Top Sill
Jamb
Jamb
Collectively, the sills and
jambs are called the
“window casement.”
Bottom Sill
Inside Mount
Shade fits within
window opening.
Outside Mount
Shade mounts outside
window opening.
Installation Components Needed
Duette Skyrise Hard-Wired Motorized shades ship with a motor ONLY, unless a power supply,
the Platinum™ wall switch and remote control are specified at the time of ordering.
If you are using an alternative home automation solution, please refer to the Appendix and the
Troubleshooting section for information concerning wire layout and setting shade positions.
Check the packaging to be sure you have all the components needed to install your shade. Keep
the packaging until the shades perform to your satisfaction.
Required Components
■ Installation Brackets (Inside Mounts). There should be a minimum
of four installation brackets per shade and two mounting screws per
installation bracket.
■ Universal Mounting Bracket (Outside Mount And
Side-By-Side Mounts). There should be a minimum of eight universal
mounting brackets per shade and one mounting screw per bracket.
Inside
Mount
Outside
Mount
■ Self-Tapping Headrail Screws (Outside Mount). Quantities vary
depending upon the headrail width.
■ Side Rail Screws (Outside Mount). There should be one side rail
screw for each side rail insert.
■ Threaded Stand-Off Screws (Side-By-Side Mount). There should be
one stand-off screw for each installed threaded stand-off.
1
GETTING STARTED
■ Rail Seal (Inside Mount). Rail seal may be
pre-attached to the rails prior to shipment. Otherwise,
attaching the rail seal is done prior to installing the shade.
■ Support Cord (Shades Over 48" Wide). On wider shades,
a support cord is attached. For adjustment, refer to the
Troubleshooting section, Adjusting the Support Cord Tension
on page 18.
Nut
Threaded
Fitting
Back
Headrail
Front
Headrail
Support
Bracket
Fabric
Optional Components
■ 8-Amp DC Power Supply. The number of power supplies
required varies with the number of installed shades.
ON
DC Output
POWER
OFF
➤ An 8-amp power supply provides power for up to 2 shades.
■ Platinum™ Technology Wall Switch. The wall switch is one
type of “controller” available for motorized shades. One wall switch per
shade is required. In addition to operating shades UP ▲ and DOWN ▼,
two preset stops may be programmed using the wall switch.
12V/8.3A POWER SUPPLY
Up
Down
■ Remote Control. Remote control operation is available with the
Platinum™ Technology remote control.
■ 14AWG-3 Conductor + Ground Wire (only 2 conductors are used for
low voltage systems). Hunter Douglas recommends 14 gauge3 conductor wire plus ground wire (14/4) be run from every window
location to a central location (aka “homerun”) for every installation,
when pre-wiring a project. This gauge wire meets or exceeds most of
the power criteria required for various products. Wire is not supplied,
but is available at your local hardware store.
IMPORTANT: If you are unsure as to local electrical codes, consult a low-voltage installer
or a certified professional. Consult a home automation professional if integrating to a home
automation system.
Tools And Fasteners Needed
■ Flat blade and Phillips screwdriver
■ Level
■ Measuring tape and pencil
■ Power drill, 3/32" drill bits,
and a 1∕4" hex driver
■ Wire Stripper
2
GETTING STARTED
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 11∕2" screws are provided per installation bracket.
■ Longer Hex Head Screws (Not Provided). If using spacer blocks, use a #6 screw long
enough for a secure attachment.
■ Wall Anchors or Expansion Bolts (Not Provided). If mounting into drywall, you will need
wall anchors or expansion bolts to ensure a secure installation.
■ Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.
#6 x 1½"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
For Use With Spacer Blocks
(Not Provided)
Speed Nut
And Screw
(Provided With Each
Extension Bracket)
Wall Anchor Or
Expansion Bolt
(Not Provided)
Power Supply Requirements
■ Check to be sure you have the correct number of power supplies for the installation.
CAUTION: To prevent accidental short circuits and avoid possible component damage, do not
plug the power supply into the wall outlet until the wiring connections are complete.
DO NOT Cut The AC Power Cord
WARNING! Do not cut the AC power cord
on the back side of the power supply.
BACK
Electric shock and/or a fire hazard
may result.
■ With the power supply unplugged, snip off the
plastic connector attached to the DC output
cord on the front of the power supply.
RP98420459
12V / 8.3A POWER SUPPLY
MODEL: EX100B-12F-F030
P/N: 2950724000
U.S.Patent Nos. 4,450,027;4,631,108;5313,999;
C ®UL US
LISTED
120VAC
60Hz
2.5A
MADE IN TAIWAN
Cut The DC Connector From The Front,
Output Side Of The Power Supply
DC Output
FRONT
ON
POWER
OFF
12V/8.3A POWER SUPPLY
12 V
8-Amp
■ Strip the 8-amp power
supply sheathing back and trim
down the bare wire, since it is
not used. Strip the ends of the
other two wires.
Wire From Front
Of DC Power Supply
Negative (-)
Bare wire is not used.
Trim.
Positive (+)
3
GETTING STARTED
Product View
Skyrise® Top Stack Shown
Motor Pulley Assembly
Headrail
Side
Rail
Moving
Rail
Sill
Rail
4
INSTALLATION
Assemble The Shade On The Ground
■ Unpack the shade. Carefully remove the wrapping from around the shade. Do not cut the
wrapping.
■ Locate the wire exiting the headrail.
■ Cut off the blue, male connector at the end of the wire.
■ Strip the end of the wire.
■ Arrange the shade components for assembly. Position
the components on the floor as shown below. Place the
assembly with the fabric facing up.
Top Stack
Headrail
Bottom Stack
Headrail
Cables
Moving Rail
Side Rails
Side Rails
Moving Rail
Cables
Sill Rail
Sill Headrail
■ Attach the side rails.
➤ Starting where the fabric stacks, insert one
end of the side rail at a 45° angle. Swing
the bottom end toward the shade. Snap into
the pulley assembly.
Pulley Assembly
5
INSTALLATION
For Side-By-Side Mounts Only
■ Label the side
rails with the
shade number and
whether they fit on
the left or right side
of the shade, as
illustrated.
1L
1R
2L
Threaded
Stand-off
Screws
2R
3L
3R
■ Place the
corresponding
connecting side
rails next to each
other, according to the previously made labels. Each connecting pair of side rails will have
one rail with stand-off screws installed and the other will not.
■ Attach the side rails for each shade (as shown on the bottom of page 5.)
Test Shade Operation
To determine if adjustments are necessary, test the shade in
the same orientation on the floor as it will be mounted in the
window opening.
CAUTION: To prevent accidental short circuits and avoid
possible component damage, do not plug the power supply
into the wall outlet until the wiring connections are complete.
Shade
■ Connect the wires from the power supply directly to the
wires from the shade.
■ Plug the power supply into an outlet.
■ Turn the power switch to the ON position.
Positive (+)
Negative (–)
RP98420459
12V / 8.3A POWER SUPPLY
MODEL: EX100B-12F-F030
P/N: 2950724000
U.S.Patent Nos. 4,450,027;4,631,108;5313,999;
C ®UL US
120VAC
60Hz
2.5A
LISTED
MADE IN TAIWAN
Power Supply
➤ The shade should immediately begin to lower. If not, unplug the AC power, reverse the
connections, and replug the power into an outlet.
■ Raise and lower the moving rail several times by switching the wire connections. Be sure
to unplug the power supply each time you reverse the connections. The shade should raise
and lower smoothly. If not, refer to Troubleshooting on page 15.
■ On shades over 48" wide, check the support cord for any sagging. If adjustments need to be
made, refer to the Troubleshooting section, Adjusting the Support Cord Tension on page 18.
CAUTION: Never use a lubricant of any kind on the Duette® with Skyrise® system.
Lubricants can cause operational failure and long-term component damage.
6
INSTALLATION
Installation — Inside Mounts
Jamb
1
Roll
Mount The Installation Brackets
■ Position installation brackets.
11/2"
Installation
Brackets
➤ Place the installation bracket in a vertical
position with the bottom end of each bracket
11/2" in from the sill opening. ❶
Sill
Jamb
2
Sill
➤ Roll the bracket so that the holes touch the side jamb. ❷
➤ Drill the screw holes and using the provided screws, mount the installation brackets into
each corner of the window frame.
Rail Seal Attachment
■ Attach the rail seal to the rails at the point where the
rails make contact with the window casement.
➤ If the side rails are flush with the mounting surface,
apply the rail seal to the sill rail only. If there is
clearance between the side rails and the mounting
surface, apply the rail seal to all rails.
Front Of
Shade
Rail
Seal
➤ Apply the rail seal so that it curves toward the front of the shade.
➤ Adjoin the ends of the rail seal together for a tight fit.
Install The Shade
■ Connect the leads from the shade to the ends of
the wire going to the controller.
■ For wiring specifications, see the Appendix section,
Wiring For The Optional Platinum™ Technology Wall
Switch on page 25.
■ Slip the upper portion of the shade
into the window frame. Make sure
the installation brackets fit into the
notches on the plastic hooks (inset)
7
INSTALLATION
■ Slip a screwdriver past the rail
seal and push back the brackets
to install the lower end of
the shade.
IMPORTANT: If the shade
height is greater than 48",
attach the side rails to the
window frame with mounting
screws. Do not over-tighten
the mounting screws. Overtightening can distort the side rails
RAIL
SEAL
Installation — Side-By-Side Inside Mounts
Rail Seal Attachment
Rail Seal
Front Of
Shade
■ Attach rail seal to each shade to prevent light leakage
between the shades.
Rail
Seal
➤ Attach rail seal to the back sides of the rails.
➤ Apply rail seal so that it curves toward the front of the shade.
➤ Adjoin the ends of the rail seal for a tight fit.
Mount The Installation Brackets
■ Install the installation brackets for the first shade in the series. Start with one of the outer
shades.
➤ Mount the installation brackets at the two closed
corners.
➤ Place the end of the bracket 11/2" in from the sill,
aligning the bottom of the bracket with the sill. ❶
➤ Keeping the bracket in place, roll the bracket back,
so that the holes touch the jamb. ❷
➤ Screw the installation brackets into each corner of
the window frame in a vertical position.
8
Jamb
1
Roll
11/2" Sill
Installation
Brackets
Jamb
2
Sill
INSTALLATION
Install The Side-By-Side Shades
■ Connect the leads from the first shade to
the ends of the wire going to the controller.
For wiring specifications, refer to the
Appendix section, Laying Out The Wire and
Wiring For The Platinum™ Technology Wall
Switch on pages 24-25.
■ Slip the upper portion of the shade into the
window frame. Make sure the installation
brackets fit into the notches on the plastic
hooks (inset).
■ Attach universal mounting brackets to the
open side of the shade.
➤ Align one of the holes on the long side of the universal
mounting bracket with the threaded stand-off hole or
the end of the threaded stand-off. ❶
Universal
Mounting
Bracket
MULLION
➤ Install one mounting bracket at the top
corner of the shade, one at the bottom
corner of the shade, and one over each threaded
stand-off hole (to be mounted to the mullion).
➤ Attach the short side of the bracket to the mullion. ❷
2
IMPORTANT: The threaded stand-offs must align
with one of the holes in the long side of the universal
mounting brackets attached to the mullions.
1
Align With
Hole Or
Stand-Off
Attach
To
Mullion
■ Install the rest of the shades in the side-by-side mounting group.
CAUTION: Be careful not to pinch or damage the cables.
■ Attach the connecting side rails by screwing stand-off
screws into the threaded stand-offs.
Rail
Seal
■ Insert the stand-off screw through the hole in the side rail.
■ Align the screw with the stand-off in the connecting side rail
and tighten it securely.
IMPORTANT: If you are attaching the shade to mullions, attach the universal mounting
brackets to the next mullion after installing each shade.
IMPORTANT: If the screws do not line up with the stand-offs, check to make sure the
correct side rails are matched.
9
INSTALLATION
Installation — Outside Mounts
Plan The Installation
■ With outside mount applications, use the universal
mounting brackets to attach the side rails, headrail,
and sill rail to the mounting surface.
Universal
Mounting
Brackets
■ Three holes on the long side of the
mounting bracket allow for a variety of rail
attachments and a choice of clearances
between the shade and he mounting surface.
■ The bracket can be attached to the mounting
surface with the short side exposed or hidden by
the rails. To hide the short side, there must be
enough clearance for the head of the mounting
screw. The exact amount of clearance depends
upon the type of screw.
10
Headrail Or
Sill Headrail
Side Rail
Clearance
Sill Rail
Side Rail
Short
Side
Exposed
Short
Side
Hidden
INSTALLATION
■ Attach universal mounting brackets to the rails.
➤ The back sides of the different types of
rails will be different distances from the
mounting surface depending upon how
the bracket is mounted. For example,
if the side rails are flush against the
mounting surface, the back side of
the headrail will be about 1/8" from the
mounting surface, while the back side of
the sill rail will be 3/8" from the surface:
Headrail Or
Sill Headrail
Sill Rail
Flush Against
Mounting Surface
1/8"
➤ Attach universal mounting brackets to the side rails.
Maximum recommended clearance between the short
side of the bracket and the back of the side rail is 1/4".
Where the long side is connected determines the amount
of clearance between the back of the side rail and the
mounting surface. Position the brackets to mount the side
rails flush with the mounting surface or to obtain any
necessary clearance for side rail mounting screws or
obstructions. Position the brackets with the short side
exposed or hidden, as required by the installation.
➤ Attach universal mounting brackets to
the headrail and, with “stack
bottom” shades, the sill headrail.
Short Side
Hidden
Space the brackets approximately
12" from each end. Add additional
brackets, if necessary, spaced
evenly so that the brackets are no
more than 36" apart. If the headrail
is less than 36" wide, attach one
bracket only, centered along the
length of the headrail. Attach the
brackets with the self-tapping
headrail screws provided. When
positioning the short side of the
brackets, add 1/8" to the side rail
clearance determined previously.
This makes the minimum headrail
clearance 1/8" and the recommended
maximum clearance 3/8".
Side Rail
3/8"
Side Rail
Screw
Threaded
Insert
1/4" Maximum
Recommended
Clearance
3/8"
Clearance
(Maximum)
1/8"
Clearance
(Minimum)
Headrail Screws
11
INSTALLATION
➤ Attach the universal mounting brackets
to the sill rail with a minimum clearance of
3
/8" and a recommended maximum
clearance of 5/8". One or two headrail
screws may be used to attach the brackets.
Brackets are attached to the sill rail with
“stack top” shades only. With “stack
bottom” shades, the brackets are attached
to the sill headrail, as shown.
5/8"
Short Side
Hidden
Clearance
(Maximum)
3/8"
Clearance
(Minimum)
Headrail Screw
IMPORTANT: If the sill rail is supported
by a horizontal sill, it is not necessary to
attach it unless support cords are used.
➤ A trimmed bracket may be used to mount
the sill rail to the sill. The trimmed bracket
is first attached to the sill rail using a
self-tapping headrail screw. Next the shade
is raised into position and the bracket
location is marked on the sill. The bracket
is then removed from the sill rail, mounted
to the sill, and attached to the rail when the
shade is installed.
Overhead Views
Sill
Sill
Headrail
Screw
Sill Rail
Trimmed
Bracket
Install The Outside Mounted Shade
If the short sides of the mounting brackets are
exposed: Raise the shade to its final location and
attach the universal mounting brackets with selftapping mounting screws.
If the short sides of the mounting brackets are
hidden:
■ Raise the shade to its final location and use the
mounting brackets to mark where to attach them to
the mounting surface.
■ Remove the brackets from the shade and install
them on the mounting surface.
■ After installing the mounting brackets, attach the
shade to the brackets with the appropriate screws.
12
Universal
Mounting
Brackets
Installed
(Short Side
Hidden)
INSTALLATION
■ Connect the wiring to the shade.
■ Connect the wire leads from the shade to the already
installed 14/4 gauge wire using wire nuts. For correct
wire connections refer to the Appendix section,
Laying Out The Wire and Wiring For The Platinum™
Technology Wall Switch on pages 24-25.
Installation — Side-By-Side Outside Mounts
■ Measure the overall width of the mounting group.
■ Mark the mounting surface so that the outer shades will extend an equal amount beyond the
sides of the window opening.
■ Measure and mark locations for the universal mounting brackets. Refer to Installation For
Outside Mounts on page 10 for bracket attachment to the headrails, sill rails, and side rails.
■ Install the first shade in the side-by-side mounting group.
■ Attach the connecting side rails of the first shade
to the second shade, by screwing stand-off
screws into the threaded stand-offs.
Rail
Seal
➤ Insert the stand-off screw through the hole in
the side rail.
➤ Align the screw with the stand-off in the
connecting side rail and tighten it securely.
IMPORTANT: Be careful not to pinch or
damage the cables. If you are attaching
the shade to mullions, attach the universal
mounting brackets to the next mullion after
installing each shade.
IMPORTANT: If the screws do not line up
with the stand-offs, check to make sure the
correct side rails are matched.
13
OPERATION
Operate The Shade
Platinum™ Technology Wall Switch Operation
For information regarding operation and programming
of the Platinum™ Technology Wall Switch, refer to your
Platinum Technology Wall Switch Guide For Hard-wired
Systems.
PLATI NU M ™ TE C HNO LOG Y
Wall Switch Guide
For Hard-wired Systems
Platinum Technology Remote Operation
PLATINUM ™ T ECH N O LO GY
For information regarding operation and programming of the
Platinum Technology Remote Control, refer to your Platinum
Technology Remote Control Guide.
Third Party Remote Control Operation
Third party infrared (IR) remote controls (i.e. unversal remotes)
can be used to operate Duette® Skyrise® Hard-Wired Motorized
shades that are wired directly to a Platinum Technology wall
switch. These remotes can “learn” the commands necessary to
raise or lower motoirzed shades.
14
Remote Control
Guide
for PowerRise®, PowerGlide® 2.0, PowerTilt™ and
select Hard-Wired Motorization systems
OPERATION
Troubleshooting
Problem
■ The shade does
not raise and
lower smoothly.
Solution
■ Check that the cable is not caught or twisted anywhere in the
side rails.
■ Check if the motor runs at all. If not, refer to solution on page 20.
■ Check that the moving rail end caps stay within the side rails
along the shade’s full range of movement.
■ Test the cable tension. If the shade stops and starts while
the motor runs at a constant speed, this may be caused by the
cable being too loose. Momentarily increase the cable tension
by pulling one of the cables from the side rail toward the center
of the shade. If the shade then begins to run smoothly, adjusting
the cable tension is required. See Troubleshooting section,
Adjusting The Cable Tension on page 16.
■ Check that the moving rail is level. If it is not, see
Troubleshooting section, Leveling The Moving Rail on page 18.
■ Check if the support cord is too loose or too tight. See
Troubleshooting section, Adjusting The Support Cord Tension on
page 18.
CAUTION: Never use a lubricant of any kind on the Duette® with
Skyrise® system. Lubricants can cause operational failure and
long-term component damage.
15
OPERATION
Problem
Solution
The shade stops and Adjusting Cable Tension
starts while the motor
■ Set the cable tension so that the pulley on the left end of the sill
runs at a constant
rail is all the way up and the pulley on the right end is raised only
speed.
slightly from its lowest position.
All The Way Up
Slightly Up
IMPORTANT: As the shade is operated, the cable tension will
divide between the two pulleys.
■ Pull out the side rail while you push in and lift the left end of the
moving rail.
Push in and lift the
moving rail.
End Cap
Pull out the side rail.
16
OPERATION
Problem
Solution
(Adjusting Cable Tension Continued)
■ With the cable ends pointing in opposite directions, loosen the
screw in the end cap with a Phillips screwdriver.
Cable
End
Cable
End
Side Hole
■ Hold the screwdriver in the screw and slip the left end cap back
inside the side rail. The screwdriver prevents the screw from
being hidden by the side rail.
■ Set the correct cable tension by
pulling the cables in opposite
directions. Then maintain that
tension by pulling the cables
over the side rail and
holding them with one
hand. Tighten the
screw with the
screwdriver in
your other hand.
■ Store both cable
Cables
ends in the
moving rail by inserting
them into the side holes of the end cap.
17
OPERATION
Problem
The moving rail is not
level.
Solution
Leveling The Moving Rail
■ Determine if the moving rail
is level by measuring the
distance from the headrail
to each end of the moving
rail. Make sure that they
are equal.
■ Adjust the rail by pulling
out the right side rail
while pushing in the
moving rail to expose
the screw in the right
end cap.
Adjust
To Level
■ Loosen the set screw with a Phillips screwdriver.
■ Adjust the rail by sliding it up or down to level it to the sill rail.
■ After adjusting the rail, re-tighten the set screw.
When the shade is in
the stacked position,
the support cord is
sagging.
Adjusting The Support Cord Tension
■ After disconnecting the side rails,
push the support cord to extend
the nut and fitting out from the
headrail assembly. Tighten the
nut to increase tension on the
support cord.
Threaded
Fitting
Back
Headrail
Nut
Front
Headrail
Support
Bracket
Fabric
18
OPERATION
The shade operates
using the Platinum™
Technology wall
switch, but does not
operate using the
Platinum Technology
remote control in the
“Point and Press”
IR mode.
■ If the red light on the remote control
(indicator LED) does not light up
Indicator
when the UP ▲/DOWN ▼ button
LED
is pressed, replace the batteries
in the remote control.
IR Channel
Selector
Switch
■ Check that the correct IR channel
is selected on the remote.
■ Check that you are pointing the remote control
directly at the infrared eye in the wall
switch. Try moving closer to the wall switch. Infrared
Eye
Maximum operating distance from the
remote control to the switch is 30 feet.
■ Check that there are no obstructions
impeding the signal from the remote control to the infrared eye.
■ Check that there is no direct sunlight or bright, focused light from
halogen or fluorescent light fixtures, track lighting, spotlights, or
neon lights that could be interfering with the signal.
The shade operates
using the wall
switch, but does not
operate using the
remote control in the
Radio Frequency
(RF) Group
operating mode.
Indicator
■ Be sure the shade operates
LED
properly in the “Point and Press”
IR mode. The group (RF) function
will not work correctly if the IR
mode does not work correctly.
IR Channel
Selector
Switch
RF Group
Buttons
■ Be sure the shades have been correctly programmed to the
remote control you are using. Shades will only operate when
programmed to a specific remote control. If your remote control
has not been programmed to your particular shades, only the IR
mode will work.
■ Check that the correct IR channel is selected on the remote
control.
■ Check that the batteries in the remote control are fresh and
installed correctly.
19
OPERATION
The shade does
not operate (it will
not raise or lower)
when pressing
the Platinum™
Technology wall
switch, or using the
Platinum Technlogy
remote control.
■ Check that the DC power supply is securely plugged into the wall
outlet and that the outlet has power. To check that the outlet has
power, plug in a lamp or device that is known to work.
■ Check that the wire connections from the power supply to the wall
switch are secure and not reversed.
■ Check the wire connections from the wall switch to the motor
assembly in the shade's headrail. Be sure they are secure and not
pinched or cut by any of the components.
■ Check that the cable is not caught or twisted anywhere in the side
rails. If necessary, adjust cable tension and level the moving rail.
See Troubleshooting section, Adjusting Cable Tension on page 16.
■ If using a gauged wire
Wiring Guidelines
other than the
Distance
Distance
Tworecommended
From Power
From
Conductor
Supply
Switch
Wire
14AWG-3 Conductor +
To Switch
To Shade
Required
Ground Wire (14/4),
Up to 25'
Up to 40'
16 Gauge
check that the wiring
25'
to
50'
40'
to
65'
14 Gauge
run guideline lengths
50' to 75'
65' to 90'
12 Gauge
have not been
exceeded. See the
Wiring Guidelines table.
■ With power off to the switch, reverse the motor wires on the
back of the switch. Then try operating the shade again.
■ Check that the batteries in the remote control are fresh and
installed correctly.
CAUTION: Never use a lubricant of any kind on the Duette® with
Skyrise® system. Lubricant usage can cause operational failure
and long-term component damage.
■ If the shade is an inside mount and
over 48" high, slide the moving rail
back and forth while you raise and
lower the shade. If the rail binds or
falls out of the side rails, adjust the
screws which secure the side rails
to the mounting surface.
20
OPERATION
One shade does not
consistently respond
to the “Group” or
“ALL” command.
■ Press the UP ▲/DOWN ▼ button longer when operating shades.
It can take longer for the signal to reach one of the shades.
■ Check at different areas of the room (home). There could be blind
spots or interference. Try operating closer, or farther from the
shades to find the optimum point in your home.
■ Check to be sure batteries in the remote are new. When the
batteries get old, the remote transmits a weaker signal.
■ With power off to the switch, reverse the motor wires on the
The shade operates
opposite of the button
back of the switch.
pressed on the wall
switch.
(The shade goes up
when you press the
Down ▼ button, or
goes down when
you press the Up ▲
button.)
The shade does
not lower or
raise completely.
■ Check for obstructions interfering with the shade.
Adjacent shades do
not stack evenly.
■ If one shade is stacking tighter than another, it has probably
been reset. Simply lower and raise the shade to loosen the stack.
The shade stack on both shades should be within 5/16" of each
other.
■ Intermediate positions may be activated. See the Appendix
section, Setting The Intermediate Positions on page 28.
■ For more exact stacking, see the Appendix section, Setting The
Intermediate Positions on page 28.
21
CARE
Cleaning Procedures
Hunter Douglas Duette® honeycomb shades are made of an anti-static, dust-resistant fabric
which repels dirt and dust. For most honeycomb fabrics, the following options are available if
your shade needs cleaning.
Dusting
■ Regular light dusting with a feather duster is all the cleaning that is needed in
most circumstances.
Hand-Held Vacuuming
■ Use a hand-held vacuum with a brush attachment, on the low suction setting, using a
vertical stroke, for more thorough dust removal.
CAUTION: Do not vacuum Architella® Elan™ or Architella Elan Eclipse™ fabrics.
Compressed Air/Hair Dryer (Cool Setting)
■ Use compressed air or a hair-dryer on a cool setting, to blow dust and dirt off of shades.
Spot-Cleaning
■ Prepare a solution of warm water and a mild detergent.
■ Dampen a clean cloth in the solution and wring it out.
■ Dab the spot with the dampened cloth until it is gone. Do not rub the fabric.
■ Allow the shade to dry in the completely lowered position.
CAUTION: Do not spot-clean Batiste, Opalessence™, or Royale fabrics.
Bathtub Cleaning/Water Immersion
■ Immerse the shade in a basin or bathtub filled with a mild detergent. Never immerse the
headrail into the solution.
■ Rinse with clean water.
■ Before removing from the rinse water, fully raise the shade and tilt it to allow excess water
to drain off.
■ Reinstall the damp shade, lower it, and let it dry completely.
CAUTION: Do not immerse Commercial, Royale, fabric-covered valances, or any opaque
fabrics.
22
CARE
Ultrasonic Cleaning
■ Some honeycomb fabrics can be ultrasonically cleaned by a professional.
■ Specify that a mild detergent solution be used.
■ Never immerse the headrail into the solution.
■ Dry the shade completely in the lowered position.
CAUTION: Do not ultrasonically clean Commercial, fabric-covered valances, Opalessence™,
or any opaque fabrics.
On Site Injection/Extraction Cleaning
This type of professional cleaning injects a cleaning solution into the fabric and extracts the dirty
solution in the same motion.
■ A dry method of injection/extraction is required for Architella®, Commercial, Opalessence,
Panache™, and any opaque fabrics.
■ If using injection/extraction for Batiste fabrics, specify that no chemicals are used (water only).
■ Never immerse the headrail into the solution.
CAUTION: Do not use injection/extraction cleaning on fabric-covered valances.
Removing The Shade From The Window
For Inside Mounted Shades
■ Insert a screwdriver past the rail
seal at the lower corners of the
shade.
■ Push back the brackets to
release the lower end of
the shade.
RAIL
SEAL
■ Then release the upper
corners by following this same
procedure.
■ Disconnect the wire connections.
For Outside Mounted Shades
■ Reverse the process as described on page 10.
23
Wiring For An Inside Mount
CAUTION: If your installation includes
3
multiple shades, be sure the wiring is in
/4" Minimum
1
1
/
2" For Flush Mount
a central home-run configuration (where
each shade is wired directly to the switch).
Do not use a daisy-chain configuration
(where the first shade is wired to the
second shade, the second to the third
shade, and the third shade to the switch).
IMPORTANT: Hunter Douglas
recommends 14 gauge -3 conductor wire
plus ground wire for all installations. For
low-voltage (DC) systems, only two of the
four conductors are used.
Front
Of Sill
Laying Out The Wire
Window
APPENDIX
4"
To the controller
(e.g. the Platinum™ wall switch,
relays, motor controller, etc.)
■ Route the wire from the window to
the controller (e.g. the Platinum™
Technology wall switch, relays, motor
controller, etc.).
To Power
Supply
■ The wire should exit the wall or window well a minimum of 4" to the left of the right jamb. Be
sure the wire will not interfere with an installation bracket.
CAUTION: The motor wire must be long enough to reach the wire coming from the
switch, but not so long that it could become entangled with the shade's moving parts. Trim
excess wire.
Inside Mounts: The wire must be inside the window opening at least 3/4" to allow for
headrail clearance. If the shade will be recessed into the window opening, add the recessed
distance to the 3/4" minimum.
■ Position each power supply near an outlet. The power
supplies should be accessible and out of sight.
■ Route the wire from the power supply to the controller,
such as the Platinum Technology wall switch.
Power Supply
To Controller
(Platinum Technology
Wall Switch Shown)
Switch
Power
Supply
24
APPENDIX
Wiring For The Platinum™ Technology Wall Switch
CAUTION: To prevent accidental short circuits and avoid possible component damage, do not
plug the power supply into the wall outlet until the wiring connections are complete.
MOTOR
■ Use the diagram to
determine the wire
connections from
the shade motor to
the switch, and from
the power supply to
the switch.
White
BACK OF
SWITCH
White With
Gray Stripe
Terminal
(+)
14 Gauge4 Conductor (–)
(14/4)
IMPORTANT: RF Module
and Dry-Contact harness
have been removed for
clarity.
RP04261805
24V / 4.2A POWER SUPPLY
MODEL: EX100B-240F-F030
P/N: 2950724000
U.S.Patent Nos. 4,450,027;4,631,108;5313,999; 5,320,154
C ®UL US
120VAC
60Hz
2.5A
(–)
(+)
(–)
(+)
LISTED
MADE IN TAIWAN
POWER SUPPLY
Connecting Wires To The Terminal
1. Insert a small screwdriver in the terrminal’s square hole.
2. Pull back on the screwdriver to open the wire terminal connection.
3. Insert the wire into the round hole.
4
4. Remove the screwdriver to lock the wire.
IMPORTANT: The wall switch will not operate with the power
supply polarity (positive, negative) reversed. If the shade operates
backwards, such as going up when the DOWN button is pressed,
reverse the MOTOR wires (not the POWER wires).
Wire
2
1
3
Wire
Terminal
25
APPENDIX
Multiple Shades Wiring
■ Connect one shade to one switch. However, in multiple shade installations, you can group
the power wires from multiple switches together and connect them to one power supply.
IMPORTANT: Do not install the switch plate to the switch box until after you have tested
the shade to make sure the switch operates the shade in the proper direction.
White With
Gray Stripe
White
BACK OF
SWITCH
14 Gauge3 Conductor
+ Ground Wire
(–)
(+)
POWER SUPPLY
White (–)
RP98420459
12V / 8.3A POWER SUPPLY
MODEL: EX100B-12F-F030
P/N: 2950724000
U.S.Patent Nos. 4,450,027;4,631,108;5313,999;
MADE IN TAIWAN
26
C ®UL US
LISTED
120VAC
60Hz
2.5A
Black Or
Red (+)
APPENDIX
Calibrating The Shade
Before operating and/or programming the shade, you must first calibrate it to the Platinum™
Technology wall switch.
IMPORTANT: A Platinum Technology remote control is required to initiate the
calibration sequence.
Calibration Sequence
■ Determine which IR channel operates the
Platinum Technology wall switch (the default is
IR Channel 1). Move the IR Channel Selector
Switch, located at the top of the remote control,
to the opposite number of the wall switch
channel (usually Channel 2).
FRONT OF THE PLATINUM™ TECHNOLOGY
REMOTE CONTROL
IR Channel
Selector
Switch
UP
Button
■ Point the remote control at the wall switch and press and hold
the UP ▲ button on the remote control.
■ While continuing to press the UP ▲ button on the
remote control, immediately (within 5 seconds) press
the DOWN ▼ button on the wall switch. The LED on the
switch will begin to blink.
■ Release both buttons. The shade will begin to move and
go through a calibration sequence.
Platinum Technology
Wall Switch
Down
Up
Platinum Technology
Remote Control
➤ The shade will travel through the fully lowered
and the fully raised positions, finally resting at the
original location.
➤ The LED light on the wall switch will blink until all the buttons are released and the
shade has completed the calibration sequence.
IMPORTANT: While the calibration sequence is in process, do not press anything.
Pressing the UP ▲ or the DOWN ▼ button on the wall switch or Platinum remote control,
will immediately abort the sequence.
27
APPENDIX
Setting And Clearing Intermediate Positions
If using a Platinum™ Technology wall switch to operate a shade, up to two intermediate stops
can be set between the fully raised and the fully lowered shade positions. This feature allows the
shade to be preset so that it can be stopped at the same height each time the shade is raised
or lowered. As the shade travels (in either direction), it will stop at these intermediate positions.
Pressing the UP ▲ or DOWN ▼ button again will continue the shade’s movement in the
direction it was traveling, to the next stop position. The shade’s maximum travel limit is to the
fully raised or fully lowered position.
IMPORTANT: A Platinum Technology remote control is needed to set intermediate stop
positions in the Platinum Technology wall switch.
To Set An Intermediate Position:
■ Determine which channel operates the wall switch
(the default is Channel 1). Move the IR Channel
Selector Switch, located at the top of the remote
control, to the opposite number of the wall switch
channel.
Indicator
LED
IR Channel
Selector
Switch
UP ▲ or
DOWN ▼
Button
■ Use the Platinum Technology wall switch to raise or
lower the shade to the desired stop location.
■ Point the Platinum Technology remote control at
the wall switch and press the UP ▲ button on the
remote control.
■ While continuing to pressing the UP ▲ button on the remote control, immediately (within five
seconds) press the DOWN ▼ button on the Platinum Technology wall switch.
➤ The LED on the switch will begin to blink.
➤ Release the buttons. If the switch is not calibrated, the shade will go through a
calibration sequence.
■ If a second intermediate position is desired, repeat the previous steps.
IMPORTANT: The shade will not go through the calibration sequence when creating a
second intermediate position.
■ If two intermediate positions already exist, at least one must be cleared before retrying the
above steps.
28
APPENDIX
To Clear The Lower Intermediate Position:
■ Lower the shade completely.
■ Press the DOWN ▼ button on the wall switch. The LED on the wall switch will begin blinking.
■ Continue pressing the DOWN ▼ button for 5 seconds, the LED will become a solid light,
indicating the lower position has been cleared.
IMPORTANT: If there is only one intermediate position, this sequence will clear it.
To Clear The Upper Intermediate Position:
■ Raise the shade completely.
■ Press the UP ▲ button on the wall switch. The LED on the wall switch will begin blinking.
■ After pressing the UP ▲ button for five seconds, the LED will become a solid light,
indicating the upper position has been cleared.
IMPORTANT: If there is only one intermediate position, this sequence will clear it.
To Clear Both Intermediate Positions:
■ Lower the shade completely.
■ Press the DOWN ▼ button on the wall switch. The LED on the wall switch will begin blinking.
■ Press and hold the DOWN ▼ button for approximately 10 seconds. The red LED light on
the wall switch will go through a series of blinks. After 10 seconds, the LED light should
become a solid light, indicating that both intermediate positions have been cleared.
29
The Hunter Douglas Lifetime Guarantee is designed to ensure a thoroughly satisfying experience
when selecting, purchasing and living with your window fashion products. If you are not thoroughly
satisfied, simply contact Hunter Douglas Inc. at 1-888-501-8364 or visit hunterdouglas.com.
COVERED
NOT COVERED
BY A LIFETIME LIMITED WARRANTY
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship
or failure to operate
• Operational cords for a full 7 years from the date
of purchase (applies to products sold after
January 1, 2008)
• All internal mechanisms
• Components and brackets
• Fabric delamination
• Hunter Douglas PowerRise®, PowerTilt ™ and
PowerGlide® 2.0, all with Platinum Technology ™, and
all other Hunter Douglas motorization components
are covered for 5 years from date of purchase
• Repairs and/or replacements will be made with
like or similar parts or products
• Any conditions caused by normal wear and tear
• Abuse, accidents, misuse or alterations to
the product
• Exposure to the elements (sun damage, wind,
water/moisture) or discoloration over time (with
the exception of EverWood® Collection alternative
wood blinds which carry a “Satisfaction Guarantee”
covering fading, yellowing, warping and bowing
for the life of the product)
• Failure to follow our instructions with respect
to measurement, proper installation, cleaning
or maintenance
• Shipping charges, cost of removal and
reinstallation
For further details, see the warranty card included with your order.
TO OBTAIN WARRANTY SERVICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com/customersupport for additional warranty information and
frequently asked questions.
3. Contact Hunter Douglas Inc. at 1-888-501-8364 (9:00 AM - 8:00 PM EST) for technical
support, certain parts free of charge, for assistance in obtaining warranty service or for
further explanation of our warranty.
5109336000
5/09