April 2012 - Apartment Association of Metro Denver

Transcription

Trends
A PA R T M E N T
APRIL 2011
hero training for your team
at the 2012 Education Conference & Trade Show on Wednesday, May 16.
Laura Brand
Career Strategies
Drew Hamrick
Tschetter Hamrick Sulzer
Chris Natzke
Black Belt Trainer
Randy Hake
Jason Busboom
Michelle Butcher
Joanna Ellis
Anissa Faus
Sam Glenn
Lisa Graznak
The Busboom Group
RedPeak Properties
Ellis, Partners in Mgmt. Solutions
Fairfield Properties
Commedian
Dale Carnegie
Peliton
Adrienne Hill
Pat Hutchison
Sandi Kelly
Carol Levey
Allison Moledo
Lillian Mumford
Simpson Property Group
Levey Enterprises
RedPeak Properties
Mark Hargett
Pinnacol Assurance
Hamilton Zanze
Cherie Shaw
Lori Snider
Greystar Real Estate Partners
The Lori Snider Company
Tommy Spaulding
Spaulding Companies
Laura Trued
Mark Tschetter
Holland Residential
OFFICIAL PUBLICATION OF THE APARTMENT ASSOCIATION OF METRO DENVER
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RedPeak Properties
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APRIL 2012 • TRENDS | 1
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APARTMENT ASSOCIATION OF
METRO DENVER
April 2012 • Volume 25 Number 4
CONTENTS
7 From the President
12 In Memory
2012 Education Conference
15
21 Marketing
Ask the Lawyer
22
25 Leasing
Maintenance
27
29 Legislative
30 Photo Album
34 Photo Album
“Be a Hero” at the 2012 Education Conference
Dr. Gordon Von Stroh: 1943-2012
Seminar Listings and Trade Show Floorplan
THE P3 DIFFERENCE
Selling in an Up Market
• Exclusive Dealer For Precor
Train your maintenance team to avoid fair housing problems
• Expert Consultations / Bid Support
PUBLISHER
Mark Williams
mwilliams@aamdhq.org
• Comprehensive Solutions
DESIGN, PRODUCTION, SALES & ADVERTISING
• Large Selection Of Brand Names
Christopher Dean
cdean@aamdhq.org
• Visually Appealing Equipment
CONTRIBUTING EDITOR
Julie Evans-Schmitt
julie@aamdhq.org
• Ease-Of-Use For Users
COMMUNICATIONS COMMITTEE CHAIRS
• Low Maintenance Facility
Lorinda Bodman & Brandon Hegland
CONTRIBUTORS
• Fast Response To Service Calls
Lynett Brockman, Nancy Burke, Drew Hamrick, Wendy
Jenkins, CAM, CAPS; Carol Levey, Allison Moledo, Victor
Sanchez, Mark Simmons, Meredith Wright
Deciding Between an Extreme Makeover or a Nip/Tuck
Reduce Operating Costs and Earn Up to 30% ROI
AAMD Representatives Take the Word to “the Hill”
2012 Charity Auction presented by Arbor Carpet
2012 Maintenance Olympics presented by
HD Supply and Community Interiors
ADVERTISING
Please contact Christopher Dean or Julie Evans-Schmitt
at 303.329.3300 for more information about advertising
in Trends. Deadline for contracts and artwork are the first
Monday of the month prior to publication.
BOOTH #109
Article Submission
Trends will consider printing any article written by an
AAMD member that applies to the Denver multi-family
industry, is 500-1200 words, does not promote any single
company or product. AAMD reserves the right to edit any
article without notification. Due to space, not all articles
submitted will be printed.
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NEBRASKA • NORTH DAKOTA • SOUTH DAKOTA • MINNESOTA • IOWA • OKLAHOMA • WISCONSIN • COLORADO • WYOMING • TENNESSEE
6 Education Conference & Trade Show
8PowerLunch
9
Education Calendar
Contact
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Apartment Trends (USPS 018-233) is published 11 times a year (monthly except for the
combined November/December issue) by The Apartment Association of Metro Denver,
3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209. Periodicals Postage
Paid at Denver, CO. POSTMASTER: Send address changes to Apartment Trends c/o The
Apartment Association of Metro Denver, 3773 Cherry Creek North Drive, Suite 1001,
Denver, CO 80209. Subscription included in membership dues. Apartment Trends is
published as a service to its members and all segments of the apartment industry by
The Apartment Association of Metro Denver. Any reproduction or copying in whole or
in part, without permission, is prohibited. Articles and events herein do not necessarily
have the endorsement of AAMD but may be presented to give readers a diversity of
views and activity updates. 3773 Cherry Creek North Drive, Suite 1001, Denver, CO
80209, Phone (303) 329-3300, Fax (303) 329-0403, E-mail: info@aamdhq.org, Web:
www.aamdhq.org. AAMD is a tax-exempt professional trade association representing
the multifamily housing industry in the metropolitan Denver area. AAMD is affiliated
with The Colorado Apartment Association (www.caahq.org) and The National Apartment
Association (www.naahq.org).
www.aamdhq.org
Mailing Address:
3773 Cherry Creek North Drive
Suite 1001
Denver, CO 80209
Phone: 303.329.3300
Fax: 303.329.0403
Member Website:
www.aamdhq.org
Facebook
www.facebook.com/aamdhq
332 Fans
Departments
5Leadership
11 Eye on the Industry
28 AIMS Update
32 Advertising Directory
32 New Members
Executive Vice President: Vice Pres. of Government Affairs:
Vice Pres. of Member Services: Vice Pres. of Events & Education:
Accounting Manager: Communication & Marketing Mgr: Office Manager
Manager of Education Services:
Local Government Affairs Manager:
Events & Program Coordinator
TWITTER
www.twitter.com/aamdhq
119 Followers
Mark Williams, mwilliams@aamdhq.org
Nancy Burke, nancy@aamdhq.org
Julie Evans Schmitt, julie@aamdhq.org
Betty Knecht, betty@aamdhq.org
Earlease Alexander, ealexander@aamdhq.org
Christopher Dean, cdean@aamdhq.org
Whitney Hopp, whitney@aamdhq.org
Wendy Jenkins, CAM, CAPS, wjenkins@aamdhq.org
Adam Johnson, adam@aamdhq.org
Tim Pepe, tim@aamdhq.org
LINKEDIN
www.linkedin.com/groups?gid=875627
359 Members
2012 Compensation Study
NOW AVAILABLE
LEADERSHIP
Meredith Wright
Echelon Property Group
President
BOOTH #315
Rocky Sundling
Camden Property Trust
President - Elect
Deanie Kennedy
Don Werner
IPM Colorado
Vice President
Metrex Property Group
Treasurer
All New Format featuring:
•Average Salaries, Bonuses and Commissions
•Apartment Allowances
•Hourly, Monthly and Annual Numbers
•Historical Analysis from 2007 & 2009 surveys (NEW)
•Responsibility Analysis (NEW)
•Average Move-In & Renewal Bonuses Analysis
Parke Pettegrew
Carmel Partners
Secretary
Includes Numbers for:
• Property Managers
(Five categories based on unit count)
www.aamdhq.org
Member Pricing:
• Maintenance Supervisors
(Five categories based on unit count)
• Assistant Managers
• Leasing Consultants
• Maintenance Technicians
• Full Report (includes appendices): $299
• Major Sections: $79/each
• General On-Site Sections: Only $29/each
Mark Williams
Apartment Association Metro Denver
Executive Vice President
President: President - Elect: Vice President: Treasurer: Secretary: Supplier At Large: Past President: Executive Vice President: Owner Director:
Owner Director:
Owner Director:
Supplier Director:
Supplier Director:
JLAC President: JLAC Pres. Elect: Education President: Networking President: Networking Pres.-Elect: Suppliers Council President: Suppliers Council Pres-Elect: IROC President: IROC Pres-Elect: NAA Region VIII VP:
CAA President:
Meredith Wright, Echelon Property Group
Rocky Sundling, CAPS, Camden Property Trust
Deanie Kennedy, CAM, IPM Colorado
Don Werner, Metrex Property Group
Parke Pettegrew, Carmel Partners
Mark Tschetter, Tschetter Hamrick Sulzer
Cherie Shaw, Greystar Real Estate Partners
Mark Williams, AAMD
Heather Campbell, Riverstone Residential
Gayle Gahagan
Peggy Panzer, Orion Real Estate
Megan Dyk, BluSky Restoration
Lyn Jacobs, Arbor Carpet
Brandon Rich, Greystar Real Estate Partners
Mike Papantonakis, Nina Investments
Lillian Mumford, Laramar Group
Joel Sandoval, Valet Waste
Joni Gambrell, Alliance Real Estate
Jon Butters, Arbor Carpet
Jessica Jacobsen, Redi Carpet
DJ Longo, Terra Firma Investment Group
Jason Busboom, Busboom Group
Rex Gambrell
Jennifer Nessett, Sares-Regis Group
2011-2012 committee chairs
• Housekeepers
• Regional Managers
(Two categories based on unit count)
• V.P. / Senior Management Professionals
(Two categories based on unit count)
Positions to Fill?
Find qualified leasing, maintenance and management
professionals at the AAMD Career Center
www.aamdhq.org
4 | TRENDS • APRIL 2012
Cherie Shaw
Past President
2011-2012 board of directors
(NEW)
Immediate Download Available at:
Mark Tschetter
Supplier At Large
www.aamdhq.org
Alliance Chair: Alliance Vice:
Ambassadors Chair:
Ambassadors Vice: Chili Cookoff Chair: Chili Cookoff Vice: Chili Cookoff Host: Communications Chair: Communications Vice: Charity Auction Chair: Charity Auction Vice:
Economic Conference Chair: Economic Conference Vice: Economic Conference Vice: Finance Committee Chair: Finance Committee Vice: Golf Tournament Chair: Golf Tournament Vice: June Awards Chair: June Awards Vice:
Maintenance Olympics Chair: Maintenance Olympics Vice: Maintenance Olympics Vice: Membership Chair: Membership Vice:
Membership Vice: Public Relations Chair: Public Relations Vice: Spring Clean Chair: Spring Clean Vice: Trade Show Chair: Trade Show Vice: Tributes Chair:
Tributes Vice Chair:
Tributes Honorary Chair:
www.aamdhq.org
Mike Zoellner, RedPeak Properties
Terry Simone, Unique Properties
Vickie Breaux-Michaud, Career Strategies
Todd Bowen, Riverstone Residential
Chip Kabrud, Mac-Gray
Sharon Kraft, Baron Properties
Amie Harmon, RediCarpet
Lorinda Bodman, For Rent Media Solutions
Brandon Hegland, RenterReviewed.com
Mary Wessler, CAPS, ConAm Colorado
Scott Kirkwood, Berkshire Property Advisors
Rocky Sundling, Camden Property Trust
Mark Tschetter, Tschetter Hamrick Sulzer
Janelle French, Fairfield Residential
Don Werner, Metrex Property Group
Rocky Sundling, CAPS , Camden Property Trust
Lyn Jacobs, Arbor Carpet
Marcia Armstrong, RedPeak Properties
Summer Signer, Interstate Restoration
Ed Schell, HD Supply
Jason Allen, Carmel Partners
Mike Colton, Riverstone Residential
Megan Dyk, Arbor Carpet
Andrew Gibbs, Peliton Insurance
Linda Kirkwood, Echelon Property Group
Mike Gosline, Metrex Property Group
Karen Gladney, CAPS, POWER Leasing
Wayne Baker, Paragon Enterprises
Stacy Valentine, Equity Residential
Christina Steeg, Simpson Property Group
Tina Christensen, Apartment Book
Gayle Gahagan
Karen Gladney, CAPS, POWER Leasing
Foy Bailey, Community Interiors
FROM THE
PRESIDENT
Education Conference
and Trade Show 2012
Wednesday, May 16, 2012 • Denver Merchadise Mart
Be a Hero!
“Be A Hero” at the 2012
Education Conference & Trade Show
by Meredith Wright
A
s we enter the start of the busy leasing season it becomes
easy to remain so focused on the day to day duties we all
have, that we forget to look forward and focus on the future
and that of our Teams. As an industry, our collective expertise and
depth of skill may only continue to increase if we spend the time
and effort to educate and develop ourselves and our teammates.
May offers an ideal opportunity to both Educate and Network at our
Education Conference and Trade Show on May 16th.
Our teams have emerged from the educational sessions with
renewed energy, new ideas and increased awareness of key factors.
The information received at this and other educational opportunities
has resulted in changes in our procedures, technology, advertising
and social media strategies as well as improved people management
skills. With an impressive lineup of Educators to include a black belt
master, a New York Times bestselling author, industry favorites Carol
Levey and Lori Snider, and a host of management professionals like
Pat Hutchison, Jason Busboom, Mark Windhager and Cherie Shaw, I
know our teams will leave the sessions with specific takeaways and
actionable concepts.
Keeping the Trade Show fun has always added to the atmosphere
and networking opportunities. With this year’s theme of “Be a
Hero,” I am confident that we will all see a significant amount of
spandex and balloon muscles (and perhaps some Peyton Manning
Broncos jerseys?)! Sam Glenn will host our Keynote Luncheon titled
“Release Your Inner Super Powers,” which promises to provide us
with a strong “Kick in the Attitude.” Make no mistake - we all need
Unleash Your Inner Super Powers
to be entertained when thinking about our attitude in our personal
and professional lives. Sam has not only spoken in front of other
Apartment Associations and Real Estate groups around the country,
but also for hundreds of groups including Ford Motors, Motorola,
WalMart, State Farm Insurance and Habitat for Humanity. I
hope to see you all on May 16th. I will most definately not be in
spandex.
On page 12 of this issue you’ll find some memories of our dear
friend Gordon Von Stroh, who passed away last month.
With an unmatched enthusiasm for life (and for apartments),
Gordon always gave a wonderful smile, a silly joke and a bit of
wisdom to everyone he touched. Gordon, we cherished our time with
you and know that somewhere, you are continuing to give guidance
(and graphical analysis) and love to every soul you encounter.
Meredith Wright
2011-2012 AAMD President
PRESENTED BY
www.aamdhq.org
www.aamdhq.org
P WERLUNCH
Living and Leasing
through Laughter
Life’s lessons can be funny and educational. At
the moment of an incident, we may not find the
humor, but later we laugh at ourselves. Laughter is
a very healthy way to deal with complex matters.
You will learn how to use humor to enhance strong
resident relations.
Darryl Coulier
The Clark Kent of Comedy
Humor diffuses tension and presents an open
mind. Darryl will show you how everyday
experiences become the most humorous ones
we can imagine. Learn how to not be defeated by
rejections. Use your leasing victories to keep you
energized and motivated.
EDUCATION
Wed. April 18, 2012
Asbestos Operations and
Maintenance Certification
EPA Lead Renovator Certification
Course
May 7 & 8 (2-day course)
April 26 OR May 29
Proctor: Gobbel Hays Partners, Inc.
Proctor: Gobbel Hays Partners, Inc.
DoubleTree by Hilton DTC
7801 Orchard Road, Greenwood Village
Register Online at
www.aamdhq.org
P WERLUNCH
This session will illustrate examples of how to
turn life’s little lessons into humorous reminders that we can always laugh at
ourselves. Remember that in a funny way, mistakes are stepping stones to
failure, if you don’t learn from them.
All classes at the AAMD Education Center, 3773 Cherry Creek N. Dr. Suite 1001 unless otherwise noted.
Cost: $250.00
11:30am - 1:00pm
partner
Register online at www.aamdhq.org or email Wendy at wendy@aamdhq.org.
Cost: $200.00
Location: Gobbell Hays Partners
(10500 E. 54th Ave., Denver)
Thank you to our 2011-2012
Presenting Sponsors:
The asbestos Operations and Maintenance training program will
meet the requirements of the Occupational Safety and Health
Administration (OSHA) General Industry Asbestos Standard,
OSHA Construction Asbestos Standard and the EPA Asbestos
Hazard Emergency Response Act (AHERA). (8 CECs)
• All persons or companies that perform services for compensation
– including maintenance personnel, property owners Supplier
Contractors, Electricians, Plumbers, Painters, Restoration,
Renovators, Carpet Replacement, Roofers, Gutter Installers
Certified Pool Operator (CPO)
Certification
Who needs to be an EPA Certified Renovator?
• Anyone responsible for maintenance repainting, repairs or
renovations in dwellings built before 1978.
• Persons or companies who disturb painted surfaces totaling of
6sq.ft. or more (this includes but is not limited to interior and
exterior walls, windows, baseboards, molding, gutters etc.)
This course was developed by the U.S Environmental Protection
Agency (EPA). In collaboration with the U.S. Department of
Housing and Urban Development (HUD) to train renovation,
repair, and painting contractors how to work safely in housing
with lead-based paint and comply with EPA’s Renovation, Repair,
and Painting (RRP) Rule, and HUD’s Lead Safe Housing rule. Visit
the EPA’s website for more information http://www.epa.gov/lead/
pubs/renovation.htm (8 CECs)
Who Should Attend:
Maintenance Technicians and Supervisors,
and Supplier Contractors
May 10 & 11 OR June 20 & 21 (2-day course)
Keeping your pool, sauna or spa in top working condition ensures
the longevity of your asset and the safety of your residents. By
attending this course and becoming a Certified Pool Operator®
(CPO) the persons responsible for maintaining your pool, sauna or
spa will have a better understanding of the laws and basic upkeep
techniques of pool and spa operations.
All Phase Landscape Inc
All Set Restoration
Alpine Waste and Recycling
Apartments.com
BluSKY Restoration
BYL Companies
CenturyLink
Commercial Water & Energy Co
Community Preservation & Mgmt.
CORT Furniture Rental
Crime Scene Cleaners
Criterion Brock
D & D Roofing
FastSigns
Invisible Waste Services
KWAL Paint
Lone Star Towing
National Credit Systems
Nationwide Insurance
PinPoint Printing and Mailings
Property Maintenance & Construction
Push Pedal Pull
Real Estate Personnel
Shaw Industries
Solomon Services
Stimulate your Style
The Roof & Gutter Guys
The Springs Carpet and Tile
Tri-R-Carpet Care
Valet Waste
(10500 E. 54th Ave., Denver)
Work completed in pre-1978 buildings after April 22, 2010, must
be performed by, or under the supervision of an EPA Certified
Renovator. This EPA Renovation, Repair, and Painting (RRP) Rule,
and HUD’s Lead Safe Housing rule applies to all persons and
companies who perform renovations, repair, and painting in pre1978 target housing or child-occupied facilities.
Cost: $225.00 (Early Bird Special!)
Instructor: Craig Swegle, The Pool Doctor
2011-2012 Premier Sponsors:
Location: Gobbell Hays Partners
A two day State certification course for staff who perform
operations, maintenance,rehabilitation and/or repair activities
of small scale or short duration which may disturb asbestos.
This certificate is appropriate for those who conduct asbestos
activities that will not exceed the disturbance of not more than
twenty-five (25) linear or ten (10) square feet of asbestos material.
The certification is designed for personnel who must conduct
maintenance or rehabilitation that will disturb asbestos containing
materials but whose main function is not asbestos removal.
Attendees include facility personnel and craftsmen, including
electricians, plumbers and telecommunications specialists.The
course includes extensive practical exercises and concludes with
a twenty-five (25) question exam.
Who Should Attend:
Maintenance Technicians and Supervisors,
and Supplier Contractors
Darryl is a successful business executive by day and a professional speaker/
comedian by night.
The CPO certification course requires participation in the two-day
certification program taught by a certified CPO instructor, and
will provide individuals with the basic knowledge, techniques,
and skills of pool and spa operations and maintenance. The CPO
certification program requires a passing score in the open book
written examination. The CPO certification is valid for five years.
Topics Include:
• Pool & Spa
• Chemistry
• Testing
• Maintenance
• Equipment
• Government Regulations
www.aamdhq.org
Who Should Attend:
Maintenance Personnel,
Managers and Property Owners
Certified Apartment Maintenance
Technician (CAMT)
Begins April 30 • Mon & Wed. 3:30-7:00pm
Cost: $595.00
(Early Bird Special!)
Maintenance expenses are the single largest controllable element
in any operating budget. This course is designed as an introduction
for new maintenance professionals or as a refresher for the veteran
employee to give them the knowledge and tools necessary to
run an effective maintenance program. This “blended learning”
program integrates online coursework with in-classroom sessions
designed to meet the needs of today’s apartment maintenance
professionals.
Maintenance and Repair Topics Include:
• Electrical
• Plumbing
• HVAC
• Appliance Interior/Exterior
Who Should Attend:
Maintenance Technicians and Suppliers
EYE ON THE
INDUSTRY
by Lynett Brockman
Lynett Brockman & Associates
Management News
Allied Realty Services, Ltd (known in the industry through their
management company, Orion Real Estate Services), believes in the
magic of location, location, location. Lauren Brockman recently
announced the “groundbreaking” of 2785 Speer (pictured on right),
a 332 unit community in the Jefferson Park neighborhood. The LEED
certified building will bring some great amenities – Location being
one of the most exciting. The views will be pretty spectacular.
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The leaders in
the multi-family
painting Industry
Multi-Family
Residential
Commercial
Interior
Raising the industry
standards
Exterior
Honesty and integrity
Our performance
and credibility
exceeds expectations
Lillian Mumford is now the Senior Marketing
and Training Coordinator at Laramar Group. Lillian is
excited to bring her passion for skill development and
love for marketing to the Laramar team!
Some excitement for my group! Garrett Faillaci
has come on board with Career Options as “Exceptional
Recruiter and Talent Scout”. I am so excited! Garrett
has increased our talent pool in many areas and is
focusing on recruiting for all of those lease ups coming
around the corner. Welcome Garrett!
Arbor Carpet has taken their marketing efforts
to a new level! The group has welcomed National
Marketing Coordinator, Tyler Anderson. Tyler will
base in Denver but drive the marketing efforts for
Arbor nationally. A focus for Tyler will be to provide
more product knowledge to their clients through the
use of social media.
Beckie Mellen is excited to join Purple Penguin,
Rapid Restoration and Bed Bug Blasters as Account
Executive. Beckie says that she feels lucky to join
such a knowledgeable and supportive team and looks
forward to telling her clients “I can do that for you”!
Legacy Partners announced that Jeff Harmon has
joined their team as Regional Maintenance Supervisor.
We’ll look forward to more great news from the Legacy
camp. Congratulations to all!
FREE DELIVERY!
Did you attend Maintenance
Olympics? If you missed out,
definitely make it a point to join the
fun next year. Our service teams
deserve so much credit for the
success of the property management
teams – Along with being able to
“get the job done”; some of them are surprisingly creative. AMLI’s
Regional Manager, Renae Jones, shared that their competitive
service team even had a custom logo for the event. Jonathon Struck,
Maintenance Tech at AMLI at Flatirons designed a logo to celebrate
his AMLI team and their participation in the Olympics! Check out
the great crossbones!
Megan Dyk has joined the team at BluSky
Restoration as Business Development Manager in
Colorado. Dan Flanagan, BluSky’s Sr. VP of Sales
and Development, said that they are excited to have
Megan’s wealth of experience to serve the MultiFamily members in Colorado.
Got News? Email Lynett at lb@careeroptionshq.com or Chris at
cdean@aamdhq.org to submit your news for conderation in EOTI.
Now Available: AAMD Online Learning
More than 30 classes to choose from for leasing, maintenance,
managers and supplier members.
shakerpainting.com
303.981.0061
Go to www.aamdhq.org (Education > Online Learning)
For more info or call Wendy at 303.329.3300.
www.aamdhq.org
www.aamdhq.org
In Memory of
“G
ordon was the very coolest old-school guy I ever
knew. He was charming, nerdy, funny, very smart,
and a blast to be around. I always looked forward to
the time I spent with Gordon. He was an amazing role model.
He was what each of his DU students should aspire to be. I will
miss his always-optimistic personality and the incredible person
he was. Having Gordon poke fun at me for some silly reason
was the highlight of my day.”
Dr. Gordon Von Stroh
“G
ordon Von Stroh, business professor, economist,
and creator of the Metro Denver Vacancy and
Rent Survey, died on March 14th from complications related to Amyotrophic Lateral Sclerosis (ALS), also
known as Lou Gehrig’s disease. He was 69. Gordon was a
popular professor at the University of Denver for 40 years,
and author of the apartment survey for 30 years. He was most
well-known throughout Colorado as a regularly-quoted expert
on the apartment industry in a variety of print and broadcast
media outlets. Although an economist, Gordon was also
known for his engaging and witty style, and for his refreshingly gentlemanly behavior in all situations. He will be missed.”
-Ryan McMaken
“T
wenty two years ago I called Gordon and asked if he would be a
featured speaker at our company’s Apartment Symposium. Since
that moment only my marriage (36 years) and my partnership with
Doug Andrews (20 years) has lasted as long as the ‘Gordon and Jeff show’.
-Steven Rahe
“G
ordon had a thirst for knowledge and a passion for
helping others. Through the years, I had many occasions to ask him more in-depth questions regarding the
vacancy survey. No question was ever too small or too outlandish.
Gordon always promptly and respectfully responded. Although,
when I would see him later, he would always tease me about the
crazy requests or questions I would get from our clients. Even up
until a month or so ago, he was still responding to my questions.
Gordon was a true professional, gentlemen and scholar. He embraced the apartment industry and all of us in it. I consider myself
fortunate to have known Gordon for so many years and to have
had the opportunity to work with him on many different levels.
We have truly lost one of our best and brightest lights. Gordon’s
legacy will continue to shine for many years to come - whether it
be through the vacancy survey or through our memories of him.”
-Mary Wessler
At least twice a year for two decades, Gordon would chart the ups and
downs of the Colorado apartment markets and I would explain to the audience that based on Gordon’s detailed analysis that it was the perfect time
for an owner to sell and a buyer to buy. If you think about it, there could
be no more opposite points of view than a scholar and a salesman. Gordon
would constantly point out these differences (he would also like to remind
everyone that I was a “sociology major from Dubuque”!) We had a wonderful time jabbing each other during the dozens of presentations. Gordon
once told me he enjoyed
the banter because the statistics were so bland that it
helped to keep the audience’s attention. I believe that
he enjoyed our “Mutt and Jeff” routine because, truly,
he had a great sense of humor and until I came along
he was not able to utilize it on the stage.
“G
ordon Von Stroh will be remembered
as a diligent researcher of data. He put
so much effort and thought into each
report he produced. Gordon’s sense of humor and
warm personality will be missed terribly. He was
a professional who always made himself available
to assist in any way possible. His passing will certainly leave a void in the multifamily industry.”
“O
n behalf of all the associates of Carmel Partners we would like to extend
our sincere appreciation and gratitude
for Gordon’s commitment and dedication to our
industry over the years. He was a very important
figure not only within the Multi-family business
but also at the University of Denver where he
taught. Gordon’s kind demeanor, helpful attitude
and genuine thoughtfulness will be missed. Our
condolences go out to all of Gordon’s family.”
As the MC, speaker or joint presenter I constantly remind
people that the Metro Denver Apartment Market owes a
huge debt to Gordon and his team. Before desktop computers, data bases, and the Internet, we had the best apartment statistics in the nation, and still do after 31 years. We
will all miss Gordon... especially me!”
-Jeff Hawks
www.aamdhq.org
-Laura Russmann
- Parke Pettegrew
www.aamdhq.org
Dr. Gordon Von Stroh
cont.
“D
uring the early years of the vacancy survey, Gordon asked
me how we could get more involvement from the owners
and operators in the metro area.
I told him that at the time owners and operators were always worried
about somebody else finding out how many vacant apartments they
actually had.
So it was important that he establish an environment of trust and that
it would be a key element of getting cooperation.
It apparently worked because Gordon could be trusted by all of us.
He was an exceptional person to work with and I appreciate the thirty
plus years that our paths were able to stay connected.”
-Dennis Malone
Education Conference
and Trade Show 2012
Wednesday, May 16, 2012 • Denver Merchadise Mart
e
H
ro!
a
e
B
Keynote Luncheon with Sam Glenn
“I
n 1999 when I learned I’d be working with a professor at
DU named- Dr. Gordon Von Stroh, I was a little intimidated. But after I met Gordon I was so comfortable with him
and knew we’d be friends for a long time. Gordon’s stature and
reputation was enormous, but he was so humble and respectful.
Amyotrophic Lateral Sclerosis (known as Lou Gehrig’s disease) took
Gordon from us entirely too soon, but he left us with vivid memories of a man who made us better. Gordon was truly a class-act
in every dimension – as a professor, a father, a husband, a leader
in the community, and as a friend. We will miss his warm smile,
gentle spirit and all-around brilliance.
I will particularly miss the “trouble” Gordon would give me about
“that little school up in Boulder…” and how he would so eloquently compare DU to CU… and Gordon
rarely missed an opportunity to tell me I “traded up” with my wife, and hopefully our kids got mostly her
genes. A specialty of Gordon’s was to give people a hard time, and the more “trouble” he gave you the more
you knew he was your friend.
Gordon will be remembered for a lot of things including producing the AAMD Vacancy & Rent report for
over 30 years, but I’ll remember him as a close friend and man who cherished life.”
-Mark Williams
www.aamdhq.org
Release your inner “super” powers
Let’s face it, we can all benefit from a positive attitude. In fact, we can all
use a good “Kick In The Attitude” now and then. But how do you do it?
Sam Glenn has the answer.
We cannot control what goes on around us but we can control our
perceptions, responses and actions, which ultimately form our attitude.
Sam will inspire you, make you laugh, and help you improve
employee attitude and resident relationships!
Keynote luncheon is available with the all access pass
CONFERENCE PRESENTED BY
www.aamdhq.org
KEYNOTE SPONSORS:
Session I: 8:45 - 9:45 am
Microsoft Office:
Tips and Tricks NEW!
Multi-Family Villians:
Bed Bugs, Mold and Lead
A Practically Perfect Online
Presence NEW!
Sandi Kelly, Simpson Property Group,
Lillian Mumford, Laramar Group; &
Laura Trued, Holland Residential
Drew Hamrick & Mark Tschetter,
Tschetter Hamrick Sulzer, P.C.
Lori Snider, The Lori Snider Company
How can you stand out to a consumer that is subjected
to 3,000 marketing messages a day, and that, simply,
does not trust you? Too much noise, too much clutter and too many
choices result in your target market being tuned out and bored, bored,
bored. To get their attention, you will need to change traditional
methods of thought, forget your competition, focus on a target and get
really creative. You’ll learn to think differently about growing revenue
through smart, cost effective strategy that entices rather than screams
at your consumer. Get ready to take action and change the way you
grow and maintain your customer base.
Are you considering an extreme
makeover or just a nip and tuck
for your community? NEW!
Carol Levey, Levey Enterprises
Answer the following five questions to determine your best option for
refreshing your property:
• How important is communication during this process?
• What process do you have in place to relocate exisiting residents ?
• Do I need to bring in a DE- leasing team?
• What type of resident turn over can be expected?
• What could possibly go wrong during this process?
It’s Not Just Who You Know
NEW!
Tommy Spaulding, Spaulding Enterprises
This New York Times bestselling author, executive coach
and entrepreneur will teach you the value of building
lasting, genuine and personal relationships.
• The economic value of ROR—Return on Relationships
• Understanding the “Five Floors” of relationships
• How to build lasting, loyal relationships with customers and clients
• How to improve employee morale and reduce turnover
• How to empower yourself, your employees, and your co-worker to
think and act with a purpose larger than self
• How to move NSW (News, Sports, Weather) relationships toward a
Fifth Floor, or Penthouse, level
• How to move beyond networking to the more powerful concept of
“netgiving”
Slips & Falls
NEW!
Mark Hargett, Pinnacol Assurance
Slips and falls can occur anytime and anywhere. I will
discuss the numbers and cost of these types of injuries
that are impacting our Colorado businesses. You will
learn how to identify the risk and ways to minimize the
exposure. We will talk about Safety Rules, Remediation, and Behavioral
Reinforcement.
Hiring and Retaining
Great Talent NEW!
Laura Brand, Career Strategies
Randy Hake, Peliton HR
Do you feel restrained and unable to work quick and
efficiently in the Microsoft Office Suite? Come learn
quick tips for making your day easier when working
with Powerpoint, Excel and Outlook. The panel of
trainer’s are ready to arm you for immediate increased
productivity and response time…learn new angles on
familiar software.
The maintenance team and management team is on the front line of
ensuring that your asset abides by all the legal compliance regulations.
This includes Pest Control, Environmental Regulations, the Warranty
of Habitability, Fair Housing, ADA, CO Detectors and more. This panel
will outline the basics of the guidelines and what your company needs
to do to keep in compliance and answer your questions about the
regulations.
Session II: 10:00 - 11:00 am
Social Media Can Make
You a Hero NEW!
Secret Weapon Service:
20 ideals for Maintenance
NEW!
Lori Snider, the Lori Snider Company
The residents at your community may not know the
office team, but chances are, they do know, (and have
preferences regarding,) the entire maintenance crew. After all, you
see them more – it’s you that physically provides service and fixes the
problems in their apartments. You definitely have an impact on whether
they stay or go. In this session, you’ll learn 20 easy service ideas that
will help you and your team deliver exceptional service and enhance
perceived value. Learn how to integrate your maintenance department
into the community retention programs enhance resident relationships
Analyzing and Building
Customer Loyalty NEW!
71% claim reviews from family members or friends exert
a “great deal” or “fair amount” of influence on your decision to use or
not a particular company, brand or product. (Harris Interactive, June
2010). Does customer experience play a vital role in the likelihood to
recommend your apartment community to a friend of colleague? How
does the customer’s experience impact customer conversations, reviews,
and social media interactions?
Michelle Butcher, RedPeak Properties
& Anissa Faus, Fairfield Properties
Property Managers come and find out
about trends in social media and how
they are affecting property management.
You will learn best practices and see examples of how other property
managers are using Social Media to enhance communication to both
residents and owners/clients.
Session III: 11:15 am - 12:15 pm
Discovering your Inner Black Belt:
Becoming a Champion in Life
and in Business NEW!
• Purposeful Vision – Are you clear about the WHY of
your business
• Conscious Persistence – A black belt is a white belt that never quit.
are you working harder or smarter?
• Commitment to Serve – Are you taking care of yourself so you may
help take care of your customers?
• Inspired Action – The sole determinant to performance is action.
What actions can you begin today?
Selling in an Up Market
Release Your Inner Super Hero
Hottest Stuff Being Built with the
New Development NEW!
Adrienne Hill, Simpson Property Group
Chris Natzke, Author, Coach, Master Instructor
Joanna Ellis,
Ellis, Partners in Management Solutions
People management is critical to all of
us and we have put together a panel of local Human Resources
Professionals to talk about what their companies are doing to
stay ahead of the curve to recruit and retain the best associates.
Learn about innovative and new amenities and finishes
and features going in new developments across the
country. See how these features are differentiating these apartment
communities from their competitors. Also learn and innovative building
and design technique that can achieve some of the following:
• Green building practices
• Efficient parking
• Exciting architectural design
• New Products
• Innovate use of old products
What Makes You a
Super Hero? NEW!
Jason Busboom, Busboom Group
Pat Hutchison, Hamilton Zanze & Co.
Mark Windhager, RedPeak Properties
Interested in the next step in your career
or do you simply want to know how this
panel of Leaders values their employees,
understands and balances career/personal
life. How did they end up in the Multifamily
industry, was it a career choice or did they
simply find themselves dreaming of renting apartments
and NOI? This panel of leaders will also provide some insight into how
they view leasing in the future and what’s next for our industry and
Denver itself.
NEW!
Allison Moledo, RedPeak Properties
Lisa Graznak, Dale Carnegie
Ever realize all the special skills you have that helps
your organization be successful? You have amazing
leadership skills that you sometimes forget in the
day-to-to grind, here is a chance to dig deep in your closet, pull
out that superhero costume and put it on!! In this fun, interactive
session you will:
• Recognize your super powers by assessing your effectiveness
as a manager.
• Learn tips on how to motivate others, work with other, and LEAD.
• Recognize the special qualities in your staff and your tenants.
Market conditions continue to recover and strengthen
and due to this are rental rates will continue to r rise for
our Residents. Here is what we know… Vacancy rates
are about 5% average, the price per square foot is up
more than 5% from 2010, Rental losses are on the decline, and economic
vacancy is trending down to where we were in 2007 at an average 15%.
While this puts property management companies in great positions to
raise rents and eliminate concessions, it can be a very challenging time for
our residents.
• Current Vacancy Statistics.
• Bridging the gap between business and providing customer service.
• How to sell effectively in an up market.
• How to handle difficult conversations regarding rental increases.
www.aamdhq.org
www.aamdhq.org
trade show floorplan
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<< KEYNOTE LUNCH
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exhibitors
Presenting (Main Stage) Exhibitors:
Cintas Fire Protection
Drain-O-Rooter
EMERGENCY
EXIT
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*MAP NOT TO SCALE
*RESTROOM LOCATIONS APPROXIMATE
*BARS OPEN AT 2:00PM
*SUBJECT TO CHANGE WITHOUT NOTICE
ENTRANCE
A-LEVEL SPONSORS
116 5280 Window, Glass and Screen Repair
618 A to Z Roofing
430 A-1 Chipseal dba Rocky Mountain Pavement
212 AD Light & Sign
115 Advanced Exercise Equipment
204 All Phase Landscape, Inc.
112 All Set Restoration
528 Alpine Roofing Co., Inc.
626 Alpine Waste and Recycling
438 Alpine Window Coverings
412 American Leak Detection
238 Anchor Pest Control Service, Inc.
123 Apartment Book - Greater Denver / Boulder
215 Apartment Guide
304 Apartment Guyz
128 Apartments, Etc.
136Apartments.com
533AppFolio
442 Appliance Factory Outlet & Mattresses
513 Appliance Warehouse
135 Arbor Contract Carpet (double booth)
230 Arlun Floor Coverings
516 Arrowhead Landscape Services, Inc.
408 ASR Companies, Inc.
106 AZ Partsmaster
515 Backflow Consulting, Testing & Repair, Inc.
339 Bear Steam Cleaning, Inc.
121 BELFOR Property Restoration
138 BluSKY Restoration Contractors
335 Bolder Insurance - Brent Friesth Agency
125 Broomhall Brothers Mechanical Contractors
418 Brown Brothers Asphalt and Concrete, Inc.
211CallSource
133 Career Strategies, Inc.
214Cbeyond
413CenturyLink
537 CertainTeed Roofing
437 Clean Designs
102 ClearEnergy, Inc. (double booth)
411 Coatings, Inc.
436 Colorado Carpet Cleaning
523 Colorado Golf & Turf
526 Colorado Mountain Express/Vail Resorts
103 Colorado Real Estate Journal
119 Commercial Fitness Solutions
229 Commercial Water and Energy Co.
142 Community Interiors, Inc.
433 Community Preservation & Management, LLC
429 Complete Basement Systems
415 Corporate Capital Improvements
129 CORT Furniture Rental (double booth)
512 Crime Scene Cleaners, Inc.
107 Criterion Brock
628 Custom Environment Services, Inc.
427 D & D Roofing, Inc.
305 Dalcart & Associates, Inc.
227 DGO Access, LLC
228 Dodge Sign Company
407 Economy Asphalt & Concrete Services, LLC
425 Emerald Isle Landscaping
327eStaffing.biz
303 Evoke Flooring
315 Executive Coatings & Contracting, LLC
236 Exterior Solutions
316FASTSIGNS
338 Fire Alarm Services, Inc.
104 Fitness Gallery, Inc.
404 Fooducopia’s Corner Store
207 Foothills Paving & Maintenance, Inc.
333 For Rent Media Solutions
308 Frontier Mechanical, Inc.
202 Gorman Roofing Services, Inc.
624 Ground Solutions
527GroundMasters
538 HandyTrac Systems
117 HD Supply
503 Horizon Window Coverings
403 Indatus Formerly Planet Telecom
REDI CARPET
www.aamdhq.org
www.aamdhq.org
134 Interstate Restoration
225 Invisible Waste Services
530 Jetz Service Company
617 JWilliams Staffing of Colorado
108 Kwal Paint Company
424 Lakewood Plumbing/Heating/Air
306 LAWNCO, Inc.
208 Leak Control Services, Inc.
426 LexisNexis Resident Screening
501 Lightship Insurance
401 Lone Star Towing
301 Mac-Gray Intelligent Laundry Systems
508 McKenzie Rhody & Hearn, LLC
234 Metco Landscape
517 Metro Construction and Restoration
213 Metropolitan Protective Services, LLC
614 Moen, Inc.
101 Mountain View Corporation
203Move.com
113 National Corporate Housing
435 National Credit Systems, Inc.
625 Nationwide Insurance
337 NWP Services Corporation
314On-Site.com
507 Peak One Pool & Spa
334 Peliton Insurance
434 Pet Scoop
630 PG Construction Services, Inc.
205 PMAC, LLC
428 Pool Doctor
114 POWER Apartment Leasing & Marketing
505 Precision Concrete Cutting
109 Push, Pedal, Pull
237 RD Fuller Company, LLC
514 Real Estate Personnel, Inc.
302 RealPage, Inc.
226 Redi Carpet Sales of Colorado
313 Rental Services, Inc.
105Rentbits.com
539 RentCollect Global
524 Republic Services
126 Restoration Logistics
336 RK Mechanical
216 Rocky Mountain Fire Specialists
312 Roof & Gutter Guys
615 Roto Rooter
141 SERVPRO of Greater Boulder & Broomfield
402 Shaker Painting, Inc.
326 Shaw Industries, Inc.
504 Sherwin-Williams Paint Company
616 Signal 88 Security of Denver/Aurora
206 Solomon Services, LLC
416 Spire Design Group
613 Split Rail Fence Company, Inc.
328 Standard Interiors
511 Stellar Custom Painting
414 Stonebridge Builders
518 Studio Victor Sanchez (double booth)
634 Superior Roofing, Inc.
111SureDeposit
441 Surface Restoration
629 Tenant Technologies, Inc.
535 The Poo Crew, LLC
340 The Resident Card
525 The Rock Carpet Dyeing & Cleaning Co., LLC
406 TJK Services, Inc.
627 Total Home Exteriors, Inc.
612 TransUnion Credit Retriever
311 Tri-R-Carpet Care, Inc.
242 Tschetter Hamrick Sulzer, P.C. (double booth)
540 Vacant Interiors
235 Valet Waste
329 Valley Crest Landscape Maintenance, Inc.
610 Van Gilder Insurance Corporation
325 Venturi Technologies
529 Veritas Waste, Inc.
127 Wakefield & Associates, Inc.
307 Western Roofing, Inc.
405 Western States Fire Protection Company
130 Wilmar Industries
233 Wilmar/Renovations Plus
620 Yardi Systems, Inc.
AAMD’S
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MARKETING
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Selling in an up
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by Allison Moledo
RedPeak Properties
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AF_RealConnect_DenverAA_7.5x4.5.qxd:AFF_5.0 (F)
7/15/11
10:26 AM
Page 1
arket conditions continue to recover and strengthen and
due to this our rental rates will continue to rise for our
Residents. Here is what we know:
•
Vacancy rates are about 5% average.
•
The price per square foot is up more than 5% from 2010.
•
Rental losses are on the decline.
•
Economic vacancy is trending down to where we were in
2007 at an average 15%
While this puts property management companies in great
positions to raise rents and eliminate concessions, it can be a very
challenging time for our residents.
We have to bridge the gap between what make the best sense
for our business s and finding a way to build value and keep our
customers satisfied, and that’s where I come in to help!
We understand today’s apartment shoppers
and the tools you need to connect with them.
WEB
PRINT
Whether you have been in the business for one year or twenty
this class is worth attending!
REAL
Allison Moledo will be presenting “Selling in an Up Market” during
Session III at the 2012 Education Conference on May 16.
CONNECTIONS
SOCIAL
When you attend “Selling in an Up Market” at the 2012 AAMD
Education Conference and Trade Show you will walk away feeling
recharged about your selling abilities and confident in your price.
We will get back to the basic fundamentals of great sales people how you can add value, overcome objections, and close the deal.
We will also address how to handle difficult conversations regarding
rental increases and how to successfully retain our current residents
during these challenging times.
MOBILE
REAL. UNIQUE. ENGAGED. TARGETED.
Join the conversation at
blog.apartmentfinder.com
GET CONNECTED TO CONSUMERS WHENEVER & WHEREVER THEY ARE READY
For more information, contact
Terry Fritz, Senior Publisher - Apartment Book Denver
ph: 303.371.8406 or email: tfritz@nci.com
BOOTH #123
www.aamdhq.org
www.aamdhq.org
BOOTH #316
ASK THE
LAWYER
Train your maintenance team to
avoid fair housing, harassment and
discrimination problems
by Mark Tschetter
Tschetter Hamrick Sulzer, P.C.
w
Who is the biggest potential fair housing liability at your
community? Since maintenance staff is on the property
every day and easily accessible, maintenance has a lot,
if not the most, day-to-day interaction with residents. Because
residents get to know maintenance staff, residents also tend to
ask maintenance lots of questions, including a lot of fair housing
related questions. Given maintenance’s constant interaction with
both residents and co-workers, the potential for a harassment or
sexual harassment claim against maintenance staff
is always possible. For these reasons, many
argue that maintenance staff may be
the biggest potential fair housing
and discrimination liability at
your community. To address
the potential liability, you
should adopt appropriate
policies and make sure
that your maintenance
team is adequately
trained to deal with fair
housing, harassment, and
discrimination related
issues.
Forty percent of all fair
housing claims are based on
disability. A vast number of
these claims are based on a failure
to accommodate disabled residents.
Based on our experience many maintenance
employees do not understand their obligation to
respond to a resident’s request for a reasonable accommodation/
modification. All maintenance staff are agents for the property, the
management company, and the owner. When a resident makes a
request to maintenance, it is the same as the resident making the
request to the vice president of the company. Knowledge of any
agent (e.g. maintenance technician) is knowledge to the company.
Similarly, a statement of any agent is a statement made by the
company.
Disabled residents are entitled to make and receive reasonable
accommodations/modifications under fair housing laws. Because a
resident may be most familiar and comfortable with a maintenance
technician, the resident might make a verbal request for a
reasonable accommodation directly to a maintenance tech. A
resident’s verbal request to a maintenance tech for a reasonable
accommodation can potentially be a disaster for a host of reasons.
First, if maintenance has not been properly trained, maintenance
will either tell the resident to put in a maintenance request, or
will just ignore the request and assume that the resident will put
in a maintenance request through normal channels. Second,
given the nature of some reasonable accommodation requests, a
maintenance tech could easily conclude that the resident’s request
is unreasonable and immediately deny the resident’s request.
If the resident is entitled to the accommodation, and the
maintenance tech told the resident “no”, the company has just
committed housing discrimination. If the maintenance tech tells
the resident that he will look into it, but never
does, the company just committed housing
discrimination. If the maintenance
tech tells the resident, “this isn’t
my job, you will need to make
that request in writing to the
manager or you need to
make that request at the
office”, and the resident
never does, the company
is exposed to a housing
discrimination claim.
While it sounds
far-fetched, residents
have filed discrimination
complaints for failure
to accommodate based
on verbal requests made
to maintenance staff. In one
case, the resident requested that her
handicapped parking space be relocated,
and a curb cut be created by the new space. The
maintenance tech wrongfully denied this verbal request and never
informed his manager. The maintenance tech denied the request
because the resident already had a handicapped space located
close to a curb cut. The maintenance tech wrongfully concluded
that the resident was asking for essentially the same thing the
resident already had.
For the reasons discussed, your maintenance staff should be
trained on how to identify and handle reasonable accommodation
and modification requests. At a bare minimum, they should know
the following about fair housing disability law. Disabled residents
are entitled to make requests for reasonable accommodations
and modifications. Residents with non-obvious disabilities can
make and are entitled to receive accommodations/modifications.
Unusual or significant resident requests can be reasonable
www.aamdhq.org
accommodation or modification requests. A resident’s request
doesn’t have to take any particular form, and doesn’t always
have to be supported by a doctor’s note. Maintenance staff
should always immediately report all verbal requests to the onsite
manager. Maintenance staff should never deny any request on
their own.
Two other potential areas of liability include maintenance
staff fraternization with residents, and resident-on-resident
discrimination. Because maintenance staff fraternization with
residents is fraught with fair housing and other land mines,
you should prohibit maintenance from fraternizing with
residents. If you have sound reasons for not totally prohibiting
such fraternization, you should at least have clear and detailed
policies setting forth under what circumstances fraternization
is allowed. Since the community is also potentially liable for
resident-on-resident fair housing discrimination, maintenance
should be trained to identify and report any discrimination by
one resident against another.
Under fair housing laws, the concept of a hostile living
environment is similar to an employment hostile work
environment, and gives rise to costly lawsuits against
management companies and owners. Courts have broadened the
definition of gender discrimination under the Fair Housing Act to
include sexual harassment. Likewise, other forms of harassment
have been held to create hostile living environments. Because
the Fair Housing Act provides for damages and punishment
to those who violate the law, your knowledge of and failure
to correct a hostile living environment situation based on
harassment in the housing context can be costly.
Maintenance staffers are often placed in close contact with
residents in their units. Maintenance staff needs to be trained
to conduct themselves professionally around all residents at all
times. Costly lawsuits can and have resulted when maintenance
employees inappropriately touch or fondle a resident. These
types of lawsuits frequently result when the resident initiated the
flirtatious or sexual advance. Similarly, inappropriate comments
can lead to significant legal trouble. Maintenance staff must
not make any inappropriate comments that residents would find
offensive. If a resident complains, management must investigate
promptly and take appropriate action. Maintenance staff often get
to know certain residents well. Your policy should emphasize that
in these instances it is probably even more important to never let
down their professional demeanor, in order to avoid problems.
Maintenance staffers are important agents of the management
company and should never be overlooked in the training
provided to employees. Such training reduces problems and
helps maintenance professionals know they are part of the team
that makes any community a success.
Mark Tschetter is a partner of Tschetter Hamrick Sulzer, P.C. who
act as Colorado Counsel to the NAA. An active member of AAMD,
AASC, BARHA, CAA-Ft. Collins, WCAA, he also serves on JLAC. He
routinely teaches classes to multi-family housing professionals and
CAM classes. Mark’s specific area of interest and expertise is Fair
Housing Law. He frequently speaks to professional organizations on
landlord/tenant and legislative issues.
Mark will be presenting “Multi-Family Villians: Bed Bugs, Mold
and Lead” during Session II at the 2012 ducation Conference on
May 16.
www.aamdhq.org
BOOTH #311
LEASING
Deciding between an extreme makeover
or just a nip and tuck
by Carol Levey
Levey Enterprises
W
hether you’re calling it remodeling or rehabbing your
community, what you are really doing is repositioning it
in the market. Think about this every time you raise your
rent. You’re asking your existing customers to pay more for the same
product and services OR you’re trying to upgrade your resident
profile. Regardless, you might need to reposition your community
from time to time in order to accomplish. Maybe you’re considering
upgrading on only the apartment home interiors. Perhaps the
exterior and interior both need a face lift, what about a logo change,
new signage, creating new branding or just simply establishing a
brand that differentiates your community from the competition. We
upgrade to improve rents, to preserve property value and enhance
long-term investment return.
BOOTH #401
Renter
Building positive reviews on:
Apartmentratings.com
City Search
Google Local
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Call Brandon today to claim your listing
720.363.5078
Brandon@RenterReviewed.com
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text APTS to 82257 for a special invitation.
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Direct Line 720.209.5271
Let’s say we want to increase rents $100-$250 per month. That
is exciting because an increase to NOI creates property value.
Whether the owners are considering flipping the property in 3-5
years or holding on to it, repositioning is necessary but it is never
an easy task. There are many things to consider. For instance, how
about the toll it takes on the entire management team, especially in
the maintenance department?
What is the best strategy? Will you start the renovation, building
by building, floor by floor or as residents move out? How long
will the newly renovated apartments homes sit vacant and are we
budgeted for possible delays in this process? How are we going
to market these newly renovated apartments to new residents? We
need a different marketing campaign for new residents. There are
many questions with just as many different answers; one size may
not fit all.
You might consider putting together focus groups to see what
potential residents are looking for and what they are willing to pay.
It would be a good idea to have a meeting with existing residents to
see what they think and what would make them consider renewing
at the new rental rate. You will have to retrain your onsite team
on how to sell the newly apartment homes. What do they need to
support this repositioning strategy?
Maybe architectural renderings displayed attractively onsite will
help create enthusiasm with some paint color, fixtures and flooring
samples to build customer excitement; like building a new home
and bringing it to life for potential customers.
Some other practical considerations are noise abatement issues.
What time will they begin onsite work during the week and on the
weekend? These are issues that can cause major problems with
residents.
303-520-2828
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I can recall about 4 years ago in Boston my client was making
some major changes at a Community where I was staying in a
corporate apartment during my 2 weeks consulting assignment.
After a long first week I was looking forward to sleeping in on
Saturday morning. Crews began drilling creating all sort of noise
at 7 am. It felt like an earth quake; it was really startling. Lack of
planning, communication or both during the transition can really
cause resident problems.
Another one that may seem insignificant is where to place
portable toilets onsite. Let’s face it; they don’t do much for the curb
appeal. What about the residents that must move for whatever
reasons? We need to help with this process. Some companies will
bring in a team to de-lease and help relocate such residents. You
need to keep in mind that you are spending a large amount of
money to reposition and/or re-brand your community so going “out
of your way” for existing residents is part of your reputation.
“Lack of planning,
communication or both
during the transition
can really cause resident
problems.”
You might consider building a “canine club” and/or some way
to reposition as “pet friendly” since 80% of renters in today’s market
have pets. Just one additional change can be the key to attracting
new residents or creating perceived value sufficient to renew
existing resident.
None of this matters if we aren’t consistently communicating
with our residents as to what they can expect during the remodeling
process including time frames, design etc. Communicate.
Communicate. Communicate!
This is an exciting time. We have a lot of remodeling going on in
our market place and across the country. This allows our customers
to have the best of both worlds - an older community with more
square footage, mature landscape and now, new upgrades. It doesn’t
get much better than this! Enjoy!
Carol Levey will be presenting “Are You Considering an Extreme
Makeover, or Just a Nip and Tuck for Your Community” during
Session I at the 2012 Education Conference on May 16.
MAINTENANCE
Is your team and pool
ready for summer?
A well maintained pool or spa can keep your residents
happily swimming through the summer. The Certified Pool/
Spa Operator® Certification Course can show your team how
to make that happen.
Over the past two years the cost of solar equipment has decreased
dramatically, while federal incentives remain strong. Local incentives
vary, but the combination of local and federal makes solar compelling.
Xcel Energy’s Solar Rewards program offers both an up front cash
rebate payment and an ongoing payment based on production. As an
alternative, the cash rebate is eliminated in favor of a higher production
based payment.
The federal Investment Tax Credit for commercial solar is 30% of the
project cost. This is a real credit off owed taxes, not a deduction. The
IRS allows accelerated depreciation for solar, with 60% depreciation
in year one. Depending on your tax rate this equals about 14% of the
project cost in reduced tax burden. The Xcel cash rebate covers about
25%. These total to nearly 70% of project cost. It is certainly something
to take advantage of.
Xcel’s Standard Commercial Rate for power is, on average, 10.5¢ per
kilowatt hour (kWh). Solar production saves you this amount, plus Xcel
pays you 9¢ premium.
Amazing Prices, Awesome Coverage & Astounding Service 2/16/12
46.98%
% Not Offset
John Klaassen, President of Lightship Insurance, has
extensive experience owning & managing single
family properties and apartment buildings.
53.02%
$120,000
$100,000
$60,000
$40,000
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Year
A+ Goldstar Rating System Cost
Total System Cost
Rebate to Customer
Estimated Tax on Rebate
30% Federal Tax Credit
Net Cost
Photovoltaic System Proposal for:
Sample Apartment Building Common Meter
2/16/12
Detailed Cash Flow
Annual Savings Estimates Summary
$
$
$
$
$
35,120
(3,381)
(10,259)
21,480
$
$
$
$
$
9,660
6,596
15,183
3,680
35,120
System Benefits
Total 25-Year Electricity Savings
Total REC Payments
Total Annual Savings
$
$
$
111,195
12,465
123,661
System Payback Period
Return on Investment
(average annual over 25 year warranty, after year 1)
Depreciation Tax Savings
Estimated Property Value Increase **
$
$
36 months
39.1% / year
10,742
48,300
Environmental Benefits
Annual Pollution Saved
$20,000
$-
The result is a proposal including total costs and a Return on Investment
chart. If you like the scenario the installation can be completed in four to six
weeks. Your savings begin as soon as the systems are installed.
46.98%
Cumulative Cash Flow
$(20,000)
Naturally each apartment building is different. The method for
specifying the right system is the same though. Energy efficiencey
companies can analyze the past 24 months of utility bills, do a site survey
and some equipment testing. The process usually takes about a week, with
less than a day onsite, and is usually done at no charge.
Payment Terms
Rebate Assigned to ClearEnergy
Deposit due on signing (25% of solar + 50% of efficiency equipment)
Amount due on equipment order (60% of solar + 50% of efficiency equipment)
Amount due on final inspection (15%)
% Offset % Not Offset
Total System Cost
53.02%
$80,000
BOOTH #501
There are two technologies particularly effective. KVAR Energy
Controllers, which optimize power factor and add capacitance, can go
onto your main electrical panel or be custom built for each large piece
of equipment, like your HVAC units. Transient voltage surge suppression
equipment reduces both spikes when equipment is turned on and ongoing
electricity usage. This equipment is relatively low cost.
System Cost & Benefit Analysis
% Offset
Call or email today! John@Lightshipinsurance.com 303-‐292-‐9995 www.Lightshipinsruance.com Energy efficiency equipment can reduce both usage and peak demand.
In some cases this equipment can cause your peak load to be reliably
under 25 kW. If peak remains under 25 kW for twelve consecutive
months Xcel reverts you to Commercial rates. Getting rid of peak demand
charges is ideal, but at least reducing them can be quite beneficial.
Presented by Mark Simmons
ClearEnergy, Inc.
Cell: 3034763048
Email: m.simmons@clearenergy-inc.com
9.66 kW system
Percent of Power Usage Offset By Proposed System
CAA endorsed workers’ comp program provider.
Save more by insuring with us!
Sample Apartment Building Common Meter
Property, general liability, workers’ comp,
auto, crime and umbrella insurance.
All CAA members save on your auto, life, health and
homeowners insurance rates!
Solar production saves you the same as Xcel charges you. So if you are
on Commercial rates solar saves you 10.5¢/kWh. If you are on demand
rates solar saves you 4.1¢, so solar is not as effective at reducing your costs.
But there is a solution to that…
If you are on demand rates due to high peak demand you are only
paying 4.2¢/kWh but $18.94 per kW of peak load. Xcel puts you on
Mark Simmons is the Vice President / COO of ClearEnergy Inc, which has developed
Secondary General, the standard peak demand category, when your
over 360 systems for Colorado business and homes. He can be reached at
peak load hits 25 kW during a billing month. You may or may not
hitApartment Building
m.simmons@clearenergy-inc.com
Sample
Common Meter
2/16/12
Single Family Rentals, Garden & High Rise Apartments
this limit. Your monthly bill specifies whether you are on C or SG rates.
U
BOOTH #613
by Mark Simmons
ClearEnergy Inc.
tility costs for your common area meter are increasing at 6% or
more per year. There is a cost-effective solution– a combination
of energy efficiency equipment and a solar photovoltaic system.
Here are some basics.
AAMD’s CPO® Certification training is delivered by
authorized NSPF® Instructors. Visit www.aamdhq.org
for class listings.
Reduce operating costs and earn up to 30% ROI
48,759 lbs CO2
113 lbs NOx
144 lbs SO2
These numbers are based on conservative estimates of electricity rate increases,
power output and warranted cell degradation.
**Based on 2011 Lawrence Berkeley Lab Study: http://eetd.lbl.gov/ea/emp/reports/lbnl-4476e.pdf
Year
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Total
System Cost
(after Rebate
& ITC)
$
(24,861)
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
(24,861)
Power
Savings
$
2,227
$
2,345
$
2,470
$
2,602
$
2,740
$
2,886
$
3,040
$
3,202
$
3,373
$
3,552
$
3,741
$
3,941
$
4,151
$
4,372
$
4,605
$
4,850
$
5,109
$
5,381
$
5,667
$
5,969
$
6,288
$
6,623
$
6,975
$
7,347
$
7,739
$ 111,195
Tax Impact of
Depr. &
Rebate
$
9,826
$
3,437
$
859
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
10,742
REC Pmt.
$
1,261
$
1,257
$
1,254
$
1,251
$
1,248
$
1,245
$
1,242
$
1,239
$
1,236
$
1,233
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$ 12,465
Annual
Cash Flow
$ (11,547)
$
7,040
$
4,584
$
3,853
$
3,988
$
4,131
$
4,282
$
4,441
$
4,608
$
4,785
$
3,741
$
3,941
$
4,151
$
4,372
$
4,605
$
4,850
$
5,109
$
5,381
$
5,667
$
5,969
$
6,288
$
6,623
$
6,975
$
7,347
$
7,739
$ 112,923
Cumulative
Cash Flow
$ (11,547)
$ (4,507)
$
77
$
3,930
$
7,918
$ 12,050
$ 16,332
$ 20,772
$ 25,381
$ 30,165
$ 33,907
$ 37,848
$ 41,998
$ 46,370
$ 50,975
$ 55,825
$ 60,934
$ 66,315
$ 71,982
$ 77,951
$ 84,239
$ 90,862
$ 97,837
$ 105,184
$ 112,923
These numbers are based on conservative estimates of electricity rate increases,
power output and warranted cell degradation.
Total 25 Yr Savings = $112,923
These three charts illustrate the cost, incentives and return on investment of a sample solar array and KVAR Energy Contrroller on your main electrical panel.
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www.aamdhq.org
LEGISLATIVE
Routinely Exceptional
InterIor/exterIor PaIntIng and StaInIng
Faux/Mural/CuStoM FInISheS
StuCCo CoatIngS and rePaIrS
MInor CarPentry
Full SIdIng rePlaCeMent
WIndoW rePlaCeMent
PoWerWaShIng
deSIgn ConSultatIon
AAMD representatives take the word to
“the Hill”
by Nancy Burke, V.P. of Gov’t Affiars
Colorado Apartment Association
T
he 2012 Capitol Conference, hosted by
the National Apartment Association and
the National Multi-Housing Council,
was held March 10-14th at our nation’s
Capitol in Washington, D.C. Attendees from
the Colorado Apartment Association and
the Apartment Association of Metro Denver
included incoming AAMD President Rocky
Sundling, CAA Past President Pat Hutchison,
Tim Babcock, National Sales Manager of
BluSky Restoration, Region 8 Representative
Rex Gambrell, Nancy Burke, Vice President of
Government Affairs and Adam Johnson, both
of the Association.
720-288-8600
www.platinumcoatingsllc.com
We met with both U.S. Senators; Udall
and Bennet. This presented an opportunity to
voice our concerns on upcoming proposed
policy changes on the federal level. We
reiterated the marketplace dynamics and
shared with both Senators that by 2015, our
nation expects to see more than 7 million
new renter households form. This illustrated a
need for housing and development especially
in the multifamily arena. Senator Udall also
understood our industry’s continued need for
capital. We were also able to voice concerns
LET US HANDLE
THE PLUMBING
SO YOU CAN MOVE ON
TO OTHER THINGS...
From Left: Adam Johnson (CAA), Tim Babcock (BluSky Restoration), Nancy Burke (CAA), Rocky Sundling (Camden
Property Trust), Pat Hutchison (Hamilton Zanze) and Rex Gambrell represented AAMD at the NAA Capitol Conference
regarding tax reform and the significant need
to keep the current “low income housing tax
credit” in place. We briefly addressed the
heavy hand of the EPA and explained the
demands placed on our industry to comply
with the new requirements.
In addition, we visited several offices of our
state’s Congressional delegation. Overall the
Dear Nancy,
visits proved to be an excellent way to share our
industry’s positions with our elected leaders.
If you would like more information about
attending next year’s Capitol Conference and
representing our industry at the federal level,
please contact Nancy Burke, Vice President of
Government Affairs at nburke@aamdhq.org.
March 16, 2012
Thank you for visiting my U.S. Senate office. I am glad we had a chance to meet and I
will continue to keep your thoughts in mind as I address federal policy. I am working
every day to serve the people of Colorado to the very best of my ability, and I truly appreciate meeting with fellow Coloradans on a weekly basis to get your feedback.
Plumbing help today is
just a call away
303-916-6226
Please keep in touch as I continue my work in the Senate. For the most up to date
information on what I am doing back in Washington, please visit my website at http://
markudall.senate.gov.
COLORADO’S FIRST
LICENSED GREEN PLUMBER
Sincerely,
Mark E. Udall
U.S. Senator
www.PlumbingHelpToday.com
www.aamdhq.org
www.aamdhq.org
AAMDBenefiting
CHARITY
AUCTION
Family Homestead
Thank you to Mary Wessler (ConAm Colorado)
and Scott Kirkwood (Berkshire Properties), the
2012 Auction Committee Chairs.
Presented By:
Cena Sponsors:
www.aamdhq.org
www.aamdhq.org
PHOTO ALBUM
Musica Sponsors:
Bevanda Sponsors:
Apartment Flags by Susan
Berkshire Properties
BluSky Restoration
Camden Property Trust
Carmel Partners
ConAm Colorado
Criterion Brock
Drain O Rooter
BOOTH #518
Photos by Victor Sanchez, Studio Victor Sanchez.
See more photos from this event at www.facebook.com/aamdhq
Executive Coatings
HD Supply
Lynett Brockman & Associates
Metrex Property Group
Purple Penguin Carpet Cleaning
Redi Carpet
Patron Donor:
Raffle Prize
Donor:
www.aamdhq.org
www.aamdhq.org
OVER 750 PEOPLE AT THE
2012 OLYMPICS
MAINTENANCE
Presenting Sponsors Foy Bailey & Will Bailey (Community Interiors), left, and Ed Schell (HD Supply), right,
with BRE Properties, the 2012 “We Hammered ‘Em” award winners
PRESENTING SPONSORS
TORCH SPONSORS
Photoraphy by Victor Sanchez, Studio Victor Sanchez • See more pictures at www.facebook.com/aamdhq
www.aamdhq.org
www.aamdhq.org
GOLD SPONSORS
2012 WINNERS
Bronze: Joe Gonzalez, RedPeak Properties
Silver: Michael Molsby, Greystar Real Estate
Gold: Lannon Quintana, BRE Properties
blusky restoration
Bronze: Chris Chapla, Legacy Partners
Silver: Larry Phillips, Carmel Partners
APPLIANCE REPAIR
CEILING FAN INSTALLATION
broomhall brothers
colorado carpet cleaning
Bronze: Michael Molsby, Greystar Real Estate
Silver: LeRoy Garcia, BRE Properties
Bronze: Justin Oxford, Pinnacle Family
Silver: RJ Ceccona, Legacy Partners
SILVER SPONSORS
Gold: economy asphalt & concrete
Lannon Quintana, BRE Properties
Gold: Bronze: Oscar Gonzalez, Pinnacle Family
Silver: Lannon Quintana, BRE Properties
interstate restoration
krush carpet cleaning
pool doctor
Lannon Quintana, BRE Properties
Bronze: Eddie Duran, Embrey Management
Silver: RJ Ceccon, Legacy Partners
KEY CONTROL DEADBOLT TEST
Bronze: RJ Ceccon, Legacy Partners
Silver: Chris Chapla, Legacy Partners
foothills paving & maintenance
LAMP & BALLAST RETROFIT
instar services
FAUCET REPAIR
FIRE & CARBON MONOXIDE INSTALL
DUAL FLUSH RETRO-FIT
REDI CARPET
*Not pictured
poo crew
Gold: Patrick Beck, RedPeak Properties
racecar competition
PLUNGER TOSS
Bronze: Jeff Carsten, Carmel Partners*
Silver Matthew Sutton, Carmel Partners
Gold: Wes Flemming, Simpson Property Group
Bronze: Michael St. Clair, AIMCO
Silver: Levi Abeyta, Legacy Partners
PRESENTING SPONSORS
rapid restoration
roof & gutter guys
standard interiors
RACECAR:
BEST DESIGN
total home exteriors
tri-r-carpet care
Bronze: Greg Fosse, Simpson Prop. Group
Silver: Rick Hamp, Legacy Partners
Gold: Gil Sosa, AIMCO
VENTURI CLEAN
www.aamdhq.org
www.aamdhq.org
RACECAR:
BEST USE OF SUPPLIES
Bronze: Colin Zender, AMLI
Silver: Jessie Hulbert, Legacy Partners*
Gold: Mark Schmittling, Carmel Partners
RACECAR:
BEST MANAGEMENT TEAM
Bronze: BRE Properties
Silver: Carmel Partners
Gold: AIMCO
RACECAR:
BEST SUPPLIER CAR
Bronze: HD Supply
Silver: 5280 Window
Gold: Wilmar Industries*
AIMS
UPDATE
Congress Continues to Debate Tax Reform, Real
Estate Partnerships Remain at Stake
Pennsylvania rejects 2012 I-Codes, New
resource outlines major changes in new code
P
ennsylvania’s building code review board recently voted against
adoption of the International Code Council’s (ICC) most recent
model code editions, the 2012 I-Codes. If upheld by the state
legislature, the 2009 ICC codes would remain in effect, except for
several 2012 code provisions related to accessibility.
NAA/NMHC have long echoed the concerns raised by real estate
industry stakeholders in Pennsylvania, who argued that the 2012
codes would increase construction costs too dramatically to be
feasible. The 2012 International Energy Conservation Code (IECC)
and the new International Green Construction Code (IgCC) pose
particular economic and technical challenges for apartment firms.
While several other states including Michigan and Utah have
also rejected or proposed opposition to the 2012 codes, a diverse
coalition of product manufacturers and environmental groups
continue to press for adoption at the federal, state and local levels.
In response, NAA/NMHC developed a new toolkit of materials
to help apartment firms, industry advocates and policymakers
understand recent changes to the national model building codes and
their impacts on multifamily properties. Available resources include
an overview of the code development process and documents
summarizing important changes to the 2012 editions of the
International Building Code and the International Fire Code.
Revised ADA Pool Accessibility
Requirements in Effect
The Department of Justice’s (DOJ) revised final regulations
implementing Title II (state and local government services) and Title III
(public accommodations) accessibility requirements of the Americans
with Disabilities Act (ADA) went into effect today. However, these
new requirements have limited applicability to the apartment
industry given the scope of the law.
Title III of the ADA requires that places of accommodation (e.g.,
hotels, resorts, swim clubs, etc.), generally open to the public, take
MENTIONTHISADANDRECEIVE10%OFFYOURFIRSTORDER
FLAGS
BY
SUSAN
• Creative&CustomFlagStyles
• Yourcompany/propertylogo
customprintedflags&banners
steps to bring pools into compliance with the 2010 Standards for
Accessible Design. Therefore, if an apartment property is open to
the public (i.e., sells memberships to people outside the resident
community), these new standards apply. Property owners subject to
Section 504 of the Rehabilitation Act through federally-assisted housing
programs (excluding Section 8 housing voucher program) may also
have compliance obligations for new construction of altered properties.
All covered pools must provide an accessible means of entry/exit,
such as a pool lift or sloped entry and either a transfer wall, transfer
system or pool stairs, depending on the type of pool. Pool operators
are advised to review both the new ADA requirements and their
local code requirements; the more stringent requirement for pool
accessibility prevails.
NAA/NMHC Meet with HUD Secretary Shaun
Donovan to Discuss FHA Multifamily Insurance
Program
NAA/NMHC met with HUD Secretary Shaun Donovan on March
14 to discuss changes to the FHA multifamily mortgage insurance
program and review HUD efforts and progress to improve processing
activities for the $8 billion to $10 billion in new applications HUD
receives annually for new construction, permanent mortgage and
refinancing of apartment properties (Notice H 2011-35).
This is the fourth meeting that NAA/NMHC, along with the
Mortgage Bankers Association (MBA) and the National Association
of Home Builders (NAHB) Multifamily Group, has initiated with the
Secretary in the past 14 months.
(303)317-3612
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APARTMENTFLAGSBYSUSAN
HASGONENATIONAL!
REFERUSTOYOURSISTER
COMMUNITIESINOTHERSTATES
Heeding NAA/NMHC’s core message, Ways and Means
Committee Chairman Dave Camp (R-MI) agreed that partnerships
and S corporations should be spared from the punishing tax increase
that would ensue if forced to pay tax as C corporations, as some
lawmakers have suggested.
Thomas Nichols, an advisor to the S Corporation Association,
which NAA/NMHC work closely with as part of our advocacy
efforts, testified that not only should tax reform be comprehensive
but lowering the corporate tax rates should not come at the expense
of partnerships and S corporations that remit tax under the individual
income tax system.
NAA/NMHC continue to aggressively advocate for these priorities
as well as to maintain the deductibility of business interest, the
current-law tax treatment of carried interest, a robust Low-Income
Housing Tax Credit program and the present-law estate tax.
Housing Finance Reform and Comprehensive
Tax Overhaul Highlight Apartment Industry’s
2012 Priorities for Capitol Hill
NAA and NMHC announced the apartment industry’s 2012
policy agenda on Tuesday prior to the NAA Capitol Conference’s
lobby day last month. Top priorities for Capitol Hill in the year ahead
include housing finance reform, comprehensive tax overhaul and
cost-effective regulations.
“The single-family collapse clearly illustrated the consequences
of the overzealous push on Capitol Hill towards purchasing homes.
With more than a third of all Americans renting and upwards of
seven million new renter households expected this decade, it’s time
for Congress to create a balanced housing policy that’s as flexible
and dynamic as our country’s housing choices,” said NAA President
Douglas S. Culkin, CAE.
However, this most recent meeting was all the more critical
given the Obama Administration’s budget proposal, which included
mortgage insurance premium increases, and several new HUD
initiatives. Most notable are HUD’s latest notices on material changes
to HUD/FHA’s approach to loans over $50 million (Notice H 2011-36
and Mortgagee Letter ML 2011-40) and the new pilot program for LowIncome Housing Tax Credits (LIHTCs) (Notice H 2012-1).
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“We fully support a return to a housing finance system dominated
by private capital, but historically, even in healthy economic times,
private capital has not been able to fully meet our industry’s capital
needs. Not only is private capital limited, it is often targeted to toptier markets and specific kinds of apartment properties,” said NMHC
President Doug Bibby.
“An ongoing federal backstop is critical to ensure that there is
always sufficient capital in all markets,” added Bibby. “This isn’t
just about new apartment construction. It’s about the $30 to $45
billion in multifamily mortgages that mature each year and need to
be refinanced. Interrupting the flow of capital would have serious
consequences not only for the property owners but also for the
people who live in them.”
Specifically, the apartment industry urges Congress to:
•
Retain a federal backstop for multifamily mortgages in the
new housing finance system, but require borrowers to pay
a risk-based price for the guarantee to protect the taxpayers
and ensure the soundness of the housing finance system.
•
Enact comprehensive tax reform that equally addresses
individual and corporate tax codes because many jobscreating businesses, including apartment owners and
developers, are organized as partnerships, which are taxed
at the individual rate.
•
Maintain current tax treatment of carried interest, retain the
deduction for business interest, protect the Low-Income
Housing Tax Credit program and extend current estate tax
legislation.
•
Demonstrate that the benefits of new rules and regulations
justify the costs of complying with them.
Additional information about the apartment industry priorities
is available in the NAA/NMHC 2012 Apartment Industry Priorities
booklet, available through NAA.
Join more than 5,500 attendees and
325 exhibiting companies at the largest
event in the multifamily housing industry.
Let us help your company, group or club
• Quality,long-lastingUnitedStates
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• AffordableApartmentFlagpoles
As part of its ongoing effort to lay the groundwork for tax reform,
the House Ways and Means Committee held a hearing on March 7
to discuss closely held businesses, namely S corporations, LLCs and
partnerships—business classifications that multifamily firms often use
to organize themselves for tax purposes.
“The apartment industry is one of the few bright spots in the
economy, actually creating jobs, but this success story won’t
continue without a reliable source of capital in all markets at all
times,” Culkin added.
hear Keynote speaKers
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Mia HaMM and
noMar Garciaparra
Visit WWW.NAAHQ.ORG/unitsad
and see what makes the NAA Education
Conference & Exposition the event you can’t
miss if you want to stay ahead of the game.
WELCOME
NEW MEMBERS
New Owner Members
Hamilton Zanze & Company
Pat Hutchison, CAPS
Ph: (303) 568-9003
pat@hamiltonzanze.com
www.hamiltonzanze.com
Units: 0
Ponderosa Property Associates
Tom Ellison
4006 Savannah Ct.
Boulder, CO 80301
Ph: (303) 564-6038
tellison1190@gmail.com
Units: 1
Riker-Keller Trust
Kerrie Riker-Keller
2635 Castle Crest Drive
Castle Rock, CO 80104
Ph: (303) 660-5078
F: (614) 737-6881
kerrie@aol.com
Units: 1
New Supplier Members
A & K Appliance, Inc
Rich Marcellus
9335 W. 44th Ave.
Wheatridge, CO 80033
Ph: (303) 985-1952
F: (303) 422-0111
richakappliance@msn.com
www.akappliance.com
AAM Roof, Solar & Gutter
Andy Miller
PO Box 1328
Evergreen, CO 80437
Ph: (303) 670-0937
F: (303) 674-6576
aamroofing@gmail.com
www.aamroofing.com
AZ Partsmaster
Scott Sherman
PO BOX 23169
Phoenix, AZ
Ph: (602) 233-3580
F: (602) 233-3607
s.sherman@azpartsmaster.com
www.azpartsmaster.com
Advanced Elevator Corp
Frank Mctarsney
4840 E. 120th Place,
Thornton, CO 80241
Ph: (303) 254-5480
F: (303) 453-1535
frank@fixmyelevator.com
Alliance Insurance Agency
Mindy Koehnen
2324 Ford St,
Golden, CO 80401
Ph: (303) 279-9700
F: (303) 279-5088
mindy.k@allinsgrp.com
www.allinsgrp.com
AmFam - Ronald Nayoski Agency
Angelina Otero
7120 E. County Line Road, #201
Highlands Ranch, CO 80126
Ph: (303) 793-0601
F: (303) 721-8867
aoter1@amfam.com
www.RonaldMNayoski.com
Behr Process Corporation
John Argust
13962 E. 104th Place
Commerce City, CO 80022
Ph: (714) 545-7101
F: (714) 241-1002
jargust@behrpaint.com
www.behrpro.com
Bug-A-Boo Pest Control
Jay Johnson
2064 S. Cape Way
Lakewood, CO 80227
Ph: (303) 987-1569
F: (303) 984-7253
bugaboopestcontrol@comcast.net
HMP Management, LLC
Matt Oates
2955 Inca, #1M
Denver, CO 80202
Ph: (303) 284-1448
F: (303) 845-8905
matto@hmpmanagement.com
www.hmpmanagement.com
Master Maintenance Solutions, LLC.
Brock McCoy
9805 S. Rosewalk Dr.
Highlands Ranch, CO 80129
Ph: (303) 868-2705
F: (303) 993-4944
brock@mmsheatingandcooling.com
www.mmsheatingandcooling.com
Hammerhead Property Service
Steve Woodward
10128 W. Layton Place,
Littleton, CO 80127
Ph: (720) 366-6721
F: (303) 948-4408
hammerheadps@hotmail.com
McKenzie Rhody & Hern, LLC
Jeff Higgins
10457 Park Meadows Dr, #101
Lone Tree, CO 80124
Ph: (303) 561-4750
F: (303) 561-4754
dhodges@mrhllc.com
www.mrhllc.com
Hardin Signs Inc.
Mike Hardin
700 Wagonwheel Drive,
Ft. Collins, CO 80526
Ph: (970) 225-2016
Mike@hardinsigns.net
www.hardinsigns.net
Hunter Warfield
Tracy Simonton Legg
4620 Woodword Corp. Blvd.,
Tampa, FL 33614
Ph: (888) 486-8927
F: (866) 486-8927
info@hunterwarfield.com
www.hunterwarfield.com
JWilliams Staffing of Colorado
Rob Kruck
10111 Inverness Main St., Ste. O
Englewood, CO 80112
Ph: (303) 675-8755
Rob@jwilliamsstaffingcolorado.com
www.jwilliamsstaffing.com
C3 Interiors
Sean Reiland
5031 S. Ulster St., #260
Denver, CO 80237
Ph: (303) 221-0992
F: (303) 221-3032
officemanager@c3interiors.com
KTGY Group, Inc
Michael Ohara
820 16th St., Suite 535
Denver, CO 80202
Ph: (303) 825-6400
F: (303) 825-6401
jmsciarra@ktgy.com
www.ktgy.com
Capital Improvement Mgmt. Group
Terry Simone
4369 S. Quebec Street
Denver, CO 80237
Ph: (303) 210-9327
terry.cimg@gmail.com
Krush Carpet Cleaning
Rick Gonzales
13852 Linden Ct.,
Thornton, CO 80602
Ph: (720) 490-2564
krushcarpetcleaning@yahoo.com
www.krushcarpetcleaning.webs.com
Ground Solutions
Mike Neal
6564 N. City Rd. LLC
Loveland, CO 80538
Ph: (970) 776-8150
F: (970) 622-9755
office@bedrockslingers.com
www.groundsolutionsco.com
ADVERTISING DIRECTORY
Leaseterm Solutions
Tim Conlon
One Concourse Pkwy., Ste. 180
Atlanta, GA 30328
Ph: (678) 206-2910
F: (678) 206-2911
tconlon@ltihold.com
www.leaseterminsurance.com
For every new member brought in through the Membership Campaign
through April 6, AAMD donated over $50 to one of the following charities.
In total, AAMD donated over $2,000 to Denver area charities.
New West Paving, Inc.
Brian Rice
7100 N. Broadway, #2PPH
Denver, CO 80221
Ph: (303) 427-0550
F: (303) 427-0551
brian@newestpaving.com
www.newwestpaving.com
Paragon Enterprises
Wayne Baker
P.O. Box 22394
Denver, CO 80222
Ph: (720) 641-5363
wayne.paragon@yahoo.com
Ritecorp Environmental Services
Mike Burns
621 Innovation Cir. #A,
Windsor, CO 80550
Ph: (303) 442-0754
F: (303) 413-8232
customercare@ritecorp.com
www.ritecorp.com
Service Solutions
Kevin Preblud
3560 Walnut Street, Unit A
Denver, CO 80205
Ph: (303) 861-1181
F: (303) 861-1155
kpreblud@ssidenver.com
www.ssidenver.com
Trinity Turn Services
Wayne Baker
PO Box 22394,
Denver, CO 80222
Ph: (720) 641-5363
wayne.paragon@yahoo.com
Zatkalik Heating & A/C
Barry Zatkalik
1007 Oriole Circle,
Brighton, CO 80601
Ph: (303) 655-8276
z.heating@yahoo.com
Thank you to the following companies for their continued support of Apartment Trends.
ADVERTISER
PAGE
ADVERTISER
PAGE
Alsco-Cardinal
19
Lone Star Towing
24
Apartment Book
20
The Poo Crew
10
Apartment Flags by Susan
38
Platinum Coatings
28
Apartments Etc.
Back
Push Petal Pull
2
Arbor Carpet
21
Quality First Plumbing
28
Clear Energy Group
1
RenterReviewed.com
24
Cort Furniture Rental
Inside Front
Rocky Mountain Flag Company
20
Drain-O-Rooter
17
SDW Property Services
10
EmbroidMe
38
Shaker Painting
10
Executive Coatings
5
Split Rail Fence
26
FastSigns
23
Studio Victor Sanchez
33
Lightship Insurance
26
Tri-R-Carpet Care
24
Help Our Cause, Help their cause.
www.aamdhq.org
Thank You for Your Support!
PERIODICALS
Apartment Association of Metro Denver
3773 Cherry Creek North Dr. , Suite 1001
Denver, Colorado 80209
(303) 329-3300
TIME VALUE MATERIAL
YOU MAKE
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te
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CONNECTION
In
THE
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sc cto
Up ire
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HELPING
apartments etc offers all of the following and
personalized locating service for one set monthly fee.
90,000 high-end print magazines are distributed quarterly to over
2000 locations.
h
ac ng
re ti
ut ke
O ar
M
User-friendly, professionally-designed website includes:
• Syndication of every floor plan to over 150 syndicated partners to
nearly 6 million potential residents
• Interactive room planner for each floor plan
• Customizable community newsletter
• Content available in 63 languages
Preferred Employer Program, where you’ll be put in front of all major
employers in Colorado through their websites, intranet sites and HR
contacts, and if we don’t currently work with an employer you wish to
work with, we’ll do our best to include them on our list.
Personalized and customized training for your specific needs on site.
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Personalized outreach marketing specific to your properties’ needs.
Professional photographs of your property as well as promotional and
marketing tools.
Sherri Champignon I vice president of business development
sherri@apartmentsetc.com I 303-883-7215
BOOTH #128
Colorado’s Premier Apartment Marketing Service

April 2012 - Apartment Association of Metro Denver

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