Fashion May 2010
Transcription
Fashion May 2010
Sector report May 2010 A 360˚ analysis of the most important search terms, trends and benchmarking data for fashion retailers. This report provides an exclusive snapshot of the search market for your sector right now. From the size of your potential audience to the top performing companies, it’s all here. Product focus: menswear and womenswear. Issue 6 Fashion The most visible websites and advertisers in Google search Fashion sector report, Issue 6, May 2010 Co ntents 2 Introduction 3 Total audience size 4 Keyword breakdown 5 Natural search: which websites were most visible in May? 7 Natural search: generic fashion terms 8 Natural search: generic product terms 9 Natural search: womenswear 10 Natural search: menswear 11 Paid search: which advertisers were most visible in May? 13 Paid search: ad copy analysis 14 Paid search: generic fashion terms 15 Paid search: generic product terms 16 Paid search: womenswear 17 Paid search: menswear 18 Paid search bidding strategies 20 Integrated search: which websites/advertisers performed well? 22 Social media: which brands interacted well? 23 Improving your website’s position and audience 26 About Greenlight Introduction Research shows that when people look to buy clothing items online they go to a search engine and more often than not they go to Google, the search engine used for 90% of all UK searches. So when people searched on Google in May what did they type — and who were they most likely to see in their searches, and hence buy clothing through or from? This report answers those questions by profiling search behaviour in the fashion retail sector. We have assessed which brands, retailers and review sites were the most visible in both natural and paid search results (and hence had the greatest share of consideration) when UK-based searchers went to Google in May to look for and buy clothing. This sector report is based on search volumes for May 2010. How the report was created We have used industry data to classify 1,100 of the most popular search terms that consumers use to find clothing and totalled the number of times each one was used. This gives an indication of the size of audience and a profile of how Google users went about their searches for clothing products in May. For natural search we then analysed the natural search rankings on Google to see which websites and brands were positioned on page one for each term. That way, we were able to build up an aggregate view of the most commonly appearing and prominent websites, as well as the respective size of the audience they were reaching as a result of their having that keyword-specific visibility. For paid search we monitored the advertisers appearing in the sponsored links for the top 120 of the 1,100 terms analysed. Data was retrieved from Google regularly on a daily basis during May to ensure a fair assessment of the paid search space, and to take into account the ad rotation system employed by Google. This data was then collated, and league tables of the most visible websites in both natural and paid search created for the fashion retail sector. On the following pages you will find market view data for the fashion industry as a whole, as well as by segment: generic fashion terms, generic product terms, women’s clothing and men’s clothing. Fashion sector report, Issue 6, May 2010 Total audience size (9.7 million searches — May 2010) Approximately how many searches were performed in May using fashion-related terms? There were 9.7 million searches performed in May 2010 for We have considered every search term and aggregated the number of times each one was used in March, April and May to give an indication of the number of searches. fashion-related keywords. This is the highest search volume of 2010 so far, although much of the rise was due to our introduction Total number of fashion-related searches of additional keywords, such as ‘Maxi dress’, to keep in line with 10,000,000 March 8,000,000 April 6,000,000 May emerging fashion trends. A recent IMRG report has stated that total sales online for clothing and footwear increased by 32% in 4,000,000 May, compared to last year. 2,000,000 Source: IMRG/Capgemini 0 (June 2010) 2 00 2, 000, 0 00 000 0 In a survey conducted in 2009 1000000 by Deloitte, 41% of all clothing 1500000 products bought in the UK were purchased online, and this 2000000 Number of searches by type (May 2010) percentage is set to increase 2500000 in 2010. Pure Generics 183,615 | 2% Source: Deloitte, ‘The Retail Menswear 1,179,432 | 12% Review 2009’ Womenswear continued to dominate online fashion searches, Product Generics 1,869,020 | 19% accounting for 67% of searches. Womenswear 6,506,548 | 67% This is an increase of 16% since our previous report in February, which again could be accounted for by the recent addition of keywords. 3 www.greenlightsearch.com | T: +44 (0)20 7253 7000 The most visible websites and advertisers in Google search Keyword breakdown Which were the most queried terms across all fashion search terms? The term ‘Dresses’ accounted We initially analysed 1,100 keywords for this exercise, which cumulatively delivered 9.7 million searches in May 2010. Here we look at which individual terms were most searched for and the trends the top terms displayed over the past 12 months. for 3.4 million searches in May 2010, which was 34% of all fashion-related searches and, due to seasonality, this was a rise of 1.1 million searches since our previous report. Keyword breakdown (May 2010) Dress-related terms were the top Other keywords 2,905,615 | 30% four most searched for terms, Dresses 3,350,000 | 34% including two new additions to our keyword list; ‘Maxi dress’ and ‘Maxi dresses’. Leggings 135,000 | 1% Women's dresses 135,000 | 1% Suits 135,000 | 1% O ver the past 12 months, search volume for the term ‘Dresses’ Jackets 165,000 | 2% Casual shirts 165,000 | 2% Mens jeans 201,000 | 2% Knitwear Trousers 246,000 | 3% 301,000 | 3% Maxi dress 1,000,000 | 10% Maxi dresses 550,000 | 6% Dress 450,000 | 5% was at its highest in April and May. In addition, searches for the term ‘Maxi dress’ have increased considerably month-on-month since December 2009. Search trends for the most searched for terms over the previous 12 months 3,500,000 3,000,000 2,500,000 2,000,000 Dresses 1,500,000 Maxi dress Maxi dresses 1,000,000 Dress 500,000 Trousers Knitwear 0 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Get in touch to discuss your site’s specific performance. 4 Fashion sector report, Issue 6, May 2010 Natural Search Which sites were most visible in May? Given that UK web users conducted 9.7 million searches for fashion products in May 2010, which brands were best positioned on page one of Google natural search, and therefore most likely to gain the searchers’ consideration? We have determined the best positioned, and hence most visible websites in this sector based on the volumes for each keyword, and their respective ranking on page one of Google. These websites have been scored in the league table below, which represents visibility to a total of 9.7 million searches in May. Debenhams was the most visible website in May, achieving 52% visibility. This was attained through ranking at position one for only 23 keywords; however, it ranked high on Google for many other big terms, such as featuring at position two for the keyword ‘Dresses’. The top 60 most visible fashion websites in natural search No. Domain Reached volume Missed volume Percentage reached 1 debenhams.com 5,034,219 4,704,396 52% 2 asos.com 4,034,397 5,704,218 41% 3 missselfridge.com 3,927,212 5,811,403 40% 4 dorothyperkins.com 3,648,357 6,090,258 37% 5 lipsy.co.uk 3,522,891 6,215,724 36% 28% visibility almost solely due to 6 republic.co.uk 3,484,142 6,254,473 36% the fact that it ranked at position 7 goddiva.co.uk 3,451,117 6,287,498 35% one for the term ‘Dresses’ in 8 houseoffraser.co.uk 3,064,039 6,674,576 31% February, yet dropped to position 9 newlook.com 3,007,784 6,730,831 31% 12 for this keyword in May. 10 very.co.uk 2,423,232 7,315,383 25% 11 wikipedia.org 1,762,338 7,976,277 18% Interestingly, MaxiDress.org 12 bhs.co.uk 1,755,681 7,982,934 18% featured at position 20 in our 13 peacocks.co.uk 1,718,431 8,020,184 18% league table through ranking 14 shopstyle.co.uk 1,671,319 8,067,296 17% on Google for just one keyword 15 marksandspencer.com 1,609,849 8,128,766 17% 16 topman.com 1,554,326 8,184,289 16% 17 burton.co.uk 1,413,975 8,324,640 15% 18 stylecompare.co.uk 1,183,082 8,555,533 12% 19 topshop.com 1,159,349 8,579,266 12% 20 maxidress.org.uk 1,000,000 8,738,615 10% 21 maxi-dresses.co.uk 785,000 8,953,615 8% 22 ivillage.co.uk 676,620 9,061,995 7% 23 next.co.uk 664,126 9,074,489 7% 24 amazon.co.uk 608,381 9,130,234 6% 25 boohoo.com 424,265 9,314,350 4% 5 www.greenlightsearch.com | T: +44 (0)20 7253 7000 By comparison, ASOS ranked at position one for 125 terms, having featured at the same position for 105 terms in February. However, since our previous report it lost analysed, which was the term ‘Maxi dress’ at position one. The most visible websites and advertisers in Google search The top 60 most visible fashion websites in natural search (contd.) No. Domain Reached volume Missed volume Percentage reached 26 johnlewis.com 367,049 9,371,566 4% saw natural search visibility 27 woolovers.com 361,916 9,376,699 4% increase by 13% and 14% 28 karenmillen.com 348,130 9,390,485 4% respectively since February, and 29 ebay.co.uk 338,860 9,399,755 3% both moved up in our league 30 tmlewin.co.uk 337,982 9,400,633 3% table rankings. 31 ctshirts.co.uk 332,921 9,405,694 3% 32 marieclaire.co.uk 321,288 9,417,327 3% Achieving 18% share 33 suitsmen.co.uk 319,644 9,418,970 3% of voice, Peacocks ranked at 34 videojug.com 319,326 9,419,289 3% position 13, having featured 35 moss.co.uk 303,446 9,435,169 3% outside of the top 60 websites in 36 nextag.co.uk 285,079 9,453,536 3% 37 telegraph.co.uk 275,823 9,462,792 3% 38 stardoll.com 225,000 9,513,615 2% 39 suitsyou.co.uk 221,654 9,516,961 2% 40 guardian.co.uk 211,481 9,527,134 2% 41 womensdresses.org.uk 203,990 9,534,625 2% 42 blueinc.co.uk 198,237 9,540,378 2% 43 uniqlo.co.uk 197,466 9,541,149 2% 44 soulrevolver.com 195,170 9,543,445 2% 45 superdry.com 193,276 9,545,339 2% 46 savilerowco.com 181,740 9,556,875 2% 47 asuitthatfits.com 174,477 9,564,138 2% 48 mensclothingroom.com 170,608 9,568,008 2% 49 empora.com 166,841 9,571,774 2% Just one website dropped out 50 net-a-porter.com 164,676 9,573,939 2% of the top 10 since February: 51 eshopone.com 157,157 9,581,458 2% Topman, and it is probable that 52 mossbros.co.uk 156,181 9,582,434 2% this is due to the increase in 53 oasis-stores.com 154,933 9,583,682 2% womenswear searches. 54 trouserslondon.co.uk 150,500 9,588,115 2% 55 josephturner.co.uk 136,600 9,602,015 1% 56 schultzjeans.com 135,080 9,603,535 1% 57 girlmeetsdress.com 135,036 9,603,579 1% 58 janenorman.co.uk 125,709 9,612,906 1% 59 prospects.ac.uk 123,910 9,614,705 1% 60 mainlinemenswear.co.uk 123,506 9,615,109 1% MissSelfridge and DorothyPerkins our February report. By contrast, HouseofFraser lost 30% visibility and it dropped from second position to eighth. Although it ranked at position one for 47 keywords (35 in our previous report), it featured at position 10 for the term ‘Dresses’ in May, having ranked at position five in February. Get in touch to discuss your site’s specific performance. 6 Fashion sector report, Issue 6, May 2010 Natural search: generic fashion terms Searches for generic fashion terms, which were not brand-related, accounted for more than 183,000 searches in May 2010. How did those searches break down? Totalling 27,100 searches each, ‘Ladies clothes’ and ‘Mens fashion’ were the most Ladies clothes 27,100 | 15% Other keywords 35,215 | 19% searched for terms in May, which cumulatively accounted for 30% of all generic fashion searches. Womenswear 6,600 | 4% Mens fashion 27,100 | 15% Mens designer clothing 6,600 | 4% ASOS achieved a dominant 62% share of voice through consistently ranking on page Celebrity fashion 6,600 | 4% one of Google for the high volume driving terms, such as Online fashion 9,900 | 5% Ladies fashion 22,200 | 12% Womens fashion 12,100 | 7% featuring at position two for the keywords ‘Ladies clothes’ and Designer clothing 12,100 | 7% Menswear 18,100 | 10% ‘Mens fashion’. By comparison, Next did not rank Which websites were most visible for generic fashion terms? at position one for any of the No. Domain Reached volume Missed volume Percentage reached 1 asos.com 113,317 70,298 62% reason it was outcompeted by a 2 next.co.uk 44,588 139,027 24% considerable margin by ASOS. 3 topman.com 44,389 139,226 24% However, since February its 4 lipsy.co.uk 44,088 139,527 24% 5 oasis-stores.com 43,440 140,175 24% 6 fiftyplus.co.uk 41,660 141,955 23% 7 mainlinemenswear.co.uk 40,090 143,525 22% 8 femaleshopper.co.uk 39,816 143,799 22% 9 peacocks.co.uk 34,527 149,088 19% 10 burton.co.uk 33,589 150,026 18% by 10% since February, which 11 simplybe.co.uk 27,850 155,765 15% saw it move from position 14 to 12 oli.co.uk 26,979 156,636 15% position five. Conversely, Topshop 13 fashionbeans.com 25,738 157,877 14% lost 12% visibility and it dropped 14 guardian.co.uk 25,062 158,553 14% from position four to position 17 15 dorothyperkins.com 24,753 158,862 13% 16 houseoffraser.co.uk 23,825 159,790 13% 17 topshop.com 23,396 160,219 13% 18 freemans.com 22,321 161,294 12% 19 newlook.com 21,585 162,030 12% 20 prettygreen.com 20,699 162,916 11% 7 www.greenlightsearch.com | T: +44 (0)20 7253 7000 keywords analysed, which is the visibility increased by 4% and it ascended from eighth position to second in our league table. Oasis increased its share of voice in our league table. The most visible websites and advertisers in Google search Natural search: generic product terms Searches for generic product terms, which were not brand-related, accounted for more than 1.8 million searches in May 2010. How did those searches break down? The term ‘Trousers’ was searched for 301,000 times in May, which accounted for 16% of all generic Trousers 301,000 | 16% product-related searches. Consistent with our previous Other keywords 632,520 | 34% report, HouseofFraser was the most visible website, attaining Knitwear 246,000 13% 52% share of voice through ranking high on page one of Google for the high volume Casual shirts 165,000 | 9% Polo shirts 40,500 | 2% driving terms, such as ‘Trousers’ Formal shirts 49,500 | 3% Black jeans 60,500 | 3% Hoodies 74,000 | 4% at position three. Suits 135,000 | 7% Jackets 165,000 | 9% ASOS achieved 45% share of voice (an increase of 7% since February) through ranking at Which websites were most visible for generic product terms? position one for eight keywords, No. Domain Reached volume Missed volume Percentage reached 1 houseoffraser.co.uk 968,536 900,484 52% 2 asos.com 841,510 1,027,510 45% Burton increased its share of voice 3 wikipedia.org 762,589 1,106,431 41% by 23% since February, which 4 burton.co.uk 720,263 1,148,757 39% saw it move from position 10 to 5 topman.com 714,093 1,154,927 38% 6 debenhams.com 596,416 1,272,604 32% 7 topshop.com 370,421 1,498,599 20% 8 woolovers.com 289,048 1,579,972 15% 9 dorothyperkins.com 271,869 1,597,151 15% 10 videojug.com 248,568 1,620,452 13% 11 marksandspencer.com 207,052 1,661,968 11% 12 moss.co.uk 197,360 1,671,660 11% 13 shopstyle.co.uk 176,022 1,692,998 9% 14 amazon.co.uk 160,597 1,708,423 9% 15 suitsyou.co.uk 159,838 1,709,182 9% 16 asuitthatfits.com 159,732 1,709,288 9% 17 mossbros.co.uk 153,900 1,715,120 8% 18 republic.co.uk 153,586 1,715,434 8% 19 trouserslondon.co.uk 150,500 1,718,520 8% 20 superdry.com 148,880 1,720,140 8% including the term ‘Knitwear’. position four in our league table. Get in touch to discuss your site’s specific performance. 8 Fashion sector report, Issue 6, May 2010 Natural search: womenswear terms Searches for womenswear terms accounted for more than 6.5 million searches in May 2010. How did those searches break down? The term ‘Dresses’ was searched for 3.3 million times in May, which Skirts for women 74,000 | 1% accounted for 51% of all searches Other keywords 612,048 | 9% for womenswear. Womens dresses 90,500 | 1% White shirts for women 110,000 | 2% Debenhams was the most visible Leggings 135,000 | 2% website, achieving 64% visibility Women's dresses 135,000 | 2% through ranking consistently high Dress 450,000 | 7% on Google for the high volume Dresses 3,350,000 | 51% driving terms, such as ‘Dresses’ and ‘Dress’ at position two. Maxi dresses 550,000 | 8% By comparison, MissSelfridge achieved 60% share of voice Maxi dress 1,000,000 | 15% almost solely through ranking at position one for the terms ‘Dresses’ and ‘Dress’. Since Which websites were most visible for womenswear terms? February, however, its share of No. Domain Reached volume Missed volume Percentage reached 1 debenhams.com 4,164,424 2,342,124 64% moved from seventh position to 2 missselfridge.com 3,922,512 2,584,036 60% second in our league table. 3 lipsy.co.uk 3,478,803 3,027,745 53% 4 goddiva.co.uk 3,446,497 3,060,051 53% 5 dorothyperkins.com 3,351,735 3,154,813 52% 6 republic.co.uk 2,920,529 3,586,019 45% 7 newlook.com 2,887,734 3,618,814 44% 8 asos.com 2,432,833 4,073,715 37% 9 very.co.uk 2,413,849 4,092,699 37% 10 bhs.co.uk 1,720,364 4,786,184 26% keywords in February. By contrast, 11 peacocks.co.uk 1,666,081 4,840,467 26% ASOS and HouseofFraser both 12 houseoffraser.co.uk 1,597,992 4,908,556 25% lost considerable visibility, which 13 shopstyle.co.uk 1,467,881 5,038,667 23% saw the websites drop places in 14 marksandspencer.com 1,401,773 5,104,775 22% our league table. 15 stylecompare.co.uk 1,172,854 5,333,694 18% 16 maxidress.org.uk 1,000,000 5,506,548 15% 17 wikipedia.org 951,217 5,555,331 15% 18 maxi-dresses.co.uk 785,000 5,721,548 12% 19 topshop.com 765,474 5,741,074 12% 20 ivillage.co.uk 675,000 5,831,548 10% 9 www.greenlightsearch.com | T: +44 (0)20 7253 7000 voice increased by 11% and it BHS and Peacocks achieved 26% visibility and ranked at positions 10 and 11 respectively, having ranked outside our top 20 websites for womenswear The most visible websites and advertisers in Google search Natural search: menswear terms Searches for menswear terms accounted for more than 1.1 million searches in May 2010. How did those searches break down? The term ‘Mens jeans’ was searched for 201,000 times in May, which accounted for 17% of Mens jeans 201,000 | 17% all searches for menswear. Topman achieved 67% visibility Mens suits 74,000 | 6% through ranking at position one Other keywords 593,932 | 50% for 39 keywords, including the Mens shirts 60,500 | 5% most searched for keyword: ‘Mens jeans’. Men's shirts 60,500 | 5% Mens jackets 40,500 | 3% By comparison, Burtons ranked at Mens leather jacket 33,100 | 3% position one for 16 terms, which Men's trousers 27,100 | 2% Men's jeans 22,200 | 2% Mens wedding suits 22,200 | 2% Mens shirt 22,200 | 2% saw it achieve lower visibility of 56%. However, since February, it Mens polo shirts 22,200 | 2% increased its share of voice by 8% and replaced ASOS at position Which websites were most visible for menswear terms? two in our league table. No. Domain Reached volume Missed volume Percentage reached 1 topman.com 795,843 383,589 67% BlueInc’s visibility increased 2 burton.co.uk 660,123 519,309 56% by 4% which saw it ascend into 3 asos.com 646,737 532,695 55% the top 10 of our league table. 4 houseoffraser.co.uk 473,686 705,746 40% Next lost 10% visibility and it 5 republic.co.uk 396,399 783,034 34% 6 debenhams.com 257,763 921,669 22% 7 suitsmen.co.uk 212,304 967,128 18% 8 blueinc.co.uk 196,101 983,331 17% 9 tmlewin.co.uk 159,820 1,019,612 14% 10 nextag.co.uk 153,850 1,025,582 13% 11 ctshirts.co.uk 144,298 1,035,134 12% 12 amazon.co.uk 134,833 1,044,599 11% 13 uniqlo.co.uk 131,778 1,047,654 11% 14 eshopone.com 126,349 1,053,083 11% 15 schultzjeans.com 126,161 1,053,271 11% 16 savilerowco.com 119,814 1,059,618 10% 17 johnlewis.com 115,903 1,063,529 10% 18 reemclothing.com 106,474 1,072,958 9% 19 moss.co.uk 106,072 1,073,360 9% 20 next.co.uk 98,273 1,081,159 8% dropped from position seven to position 20. Get in touch to discuss your site’s specific performance. 10 FashionSearch sector report, Issue 6, May 2010 Paid Which advertisers were most visible in May? We have conducted a detailed level of monitoring and analysis to determine which advertisers appeared in the paid search space. An advertiser’s share of voice is based on: how often they were present in Google, which ad position they bid for, and the associated search volume for the keywords they bid on. These advertisers have been scored in the league table below, which represents visibility across the top 120 keywords in May 2010. Very was the most visible advertiser in May, achieving 53% visibility, which was a 14% increase since our February report. It attained this share of voice through bidding on The top 60 most visible fashion advertisers in paid search 63 keywords, at an average ad No. Advertiser Share of voice position of seven. 1 very.co.uk 53% By comparison, although 2 debenhams.com 45% 3 johnlewis.com 43% 4 littlewoods.com 42% 5 oli.co.uk 32% 6 marshallward.co.uk 30% 7 matalan.co.uk 20% 8 marksandspencer.com 19% 9 marisota.co.uk 19% 10 vam.ac.uk 15% 11 tkmaxx.com 15% 12 reiss.co.uk 14% 13 additionsdirect.co.uk 13% Marisota lost 21% visibility and 14 houseoffraser.co.uk 13% dropped to position nine in our 15 simplybe.co.uk 10% league table, having been the 16 premierman.com 10% most visible advertiser in our 17 greatglam.com 10% previous report. 18 ebay.co.uk 10% 19 freemans.com 9% Of the top 10 advertisers, eight 20 allsaints.com 8% were multi-channel retailers, one 21 yogoego.com 8% was purely an online retailer and 22 jacamo.co.uk 7% 23 newlook.com 7% 24 jdwilliams.co.uk 6% 25 boohoo.com 6% 26 williamsandbrown.co.uk 6% 27 republic.co.uk 5% 28 laredoute.co.uk 5% 11 www.greenlightsearch.com | T: +44 (0)20 7253 7000 Debenhams bid at a lower average ad position of six, it bid on fewer keywords (59) and bid less often, which saw it achieve 45% visibility. However, since February its share of voice increased by 38%, which saw it move from position 27 to second in our league table. one was a museum: V&A, which advertised its online collection of 1960’s fashion and textiles. The most visible websites and advertisers in Google search The top 60 most visible fashion advertisers in paid search(contd.) No. Advertiser Share of voice 29 net-a-porter.com 5% 30 brandalley.co.uk 5% 31 asos.com 4% 32 empirestores.co.uk 4% 33 boden.co.uk 4% 34 fossil.co.uk 4% keywords, yet it appeared for 35 savilerowco.com 4% more terms (64) in May. 36 burton.co.uk 3% 37 thatsmystyle.co.uk 3% By contrast, SimplyBe and 38 highandmighty.co.uk 3% Net-a-Porter both lost 39 eddiebauer.com 3% considerable visibility (21% and 40 selfridges.com 3% 19% respectively) since our 41 toast.co.uk 3% previous report, which saw the 42 drjays.com 3% two advertisers drop outside the 43 lauraashley.com 3% top 10 in our league table. 44 usc.co.uk 3% 45 brooktaverner.co.uk 3% 46 bonprixsecure.com 3% 47 fashionworld.co.uk 3% 48 dresses.secretsales.com 2% 49 woolovers.com 2% 50 like.co.uk 2% 51 landsend.co.uk 2% 52 yoursclothing.co.uk 2% 53 missrebel.co.uk 2% 54 anthropologie.eu 2% 55 hawesandcurtis.com 2% 56 bonaparte.co.uk 2% 57 extremepie.com 2% 58 ctshirts.co.uk 2% 59 dorothyperkins.com 2% 60 asuitthatfits.com 2% JohnLewis increased its share of voice by 32% since February, which saw it ascend our league table from position 13 to three. This is perhaps due to the fact that in February it bid on 32 Interestingly, of the top 10 advertisers in February, only five remained in the top 10 in May (Very, Littlewoods, Oli, Marisota and V&A), indicating the fierce competition between advertisers in the paid search space. Get in touch to discuss your site’s specific performance. 12 Fashion sector report, Issue 6, May 2010 Paid search: ad copy analysis The table below shows which ad creatives featured most frequently across the top 120 fashion keywords in the Google paid search space during May 2010. Share of voice is based on the number of times Google displayed the ad creative, also taking into account ad position, search term volume and Google’s ad rotation. In addition, we have analysed how many unique creatives were present for each advertiser. No. Domain Ad creative Unique Share of creatives voice 1 Gorgeous Dresses at Oli Be the belle of the ball with our sassy, stylish dresses at Oli.co.uk www.Oli.co.uk/dresses 36 Stylish Dresses at Very™ The Best Labels, Great Prices & Next Day Delivery Online at Very! www.very.co.uk/dresses 147 Cocktail Dresses Buy Cocktail Dresses Online Free Returns With Marshall Ward. www.marshallward.co.uk 19 2 3 oli.co.uk very.co.uk marshallward.co.uk 31% Oli featured the most visible individual ad creative, achieving 30% 31% share of voice. Although the ad creative promoted 28% dresses, it did not feature any USPs such as delivery or 4 johnlewis.com Dresses at John Lewis New season collection online. Free Delivery on orders over £30. www.johnlewis.com/dresses 45 27% customer care information. 5 matalan.co.uk Matalan Ladieswear Shop for great value dresses at the Matalan Online Shop today. www.matalan.co.uk 39 16% Littlewoods and Very featured Fashion Delve deeper into 1960's fashion Explore the V&A's Online Collection. www.vam.ac.uk 4 6 vam.ac.uk diverse ad campaigns, displaying 15% 170 and 147 unique ad creatives respectively, whilst Reiss featured 7 reiss.co.uk Reiss | Dresses Shop the Latest Collection of Reiss Dresses Online Now! www.Reiss.co.uk/Dresses 3 14% only three in May. 8 tkmaxx.com TK Maxx™ Dresses Find the perfect dress online at TK Maxx™. Big labels, small prices! TKMaxx.com/Dress 4 14% Displaying the sixth most Dresses New & Exclusive Dresses now in at Debenhams. Perfect for this Spring. www.debenhams.com/Dresses 141 New Collection of Dresses Over 900 New Looks for Women. New Dresses Range Now at Littlewoods! www.littlewoods.com/women 170 Cute Sexy Trendy Dresses Sexy looks. Low cost. Why pay more? The web's sexiest women's dresses www.greatglam.com 11 Dresses New & Exclusive Dresses now in at Debenhams. Perfect for this Summer. www.debenhams.com/Dresses 141 Dresses Fashion that fits - Sizes 8 to 32. Next Day Delivery & Free Returns www.additionsdirect.co.uk 49 9 10 11 12 13 debenhams.com littlewoods.com greatglam.com debenhams.com additionsdirect.co.uk visible ad creative, the V&A 13% ‘1960’s fashion’. 9% Of the top 15 ad creatives, 13 9% 8% 7% specifically stated delivery or returns policies to incentivise BodyCon Dress Register and receive 10% off UK's leading branded clothes store www.YogoEgo.com/Lipsy 9 7% 15 very.co.uk Stylish Dresses at Very Update Your Summer Wardrobe at Very Next Day Delivery on All Items! www.Very.co.uk/HolidayShop 147 6% | a generic ‘Fashion’ ad creative. Interestingly, five ad creatives yogoego.com www.greenlightsearch.com focused on ‘Dresses’, one focused on ladieswear and the other was 14 13 promoted its online collection of T: +44 (0)20 7253 7000 consumers to click. The most visible websites and advertisers in Google search Paid search: generic fashion terms Monthly searches specifically for generic fashion terms, which were not brand-related, accounted for more than 183,000 searches in May. Here we assess which advertisers were most visible for those keywords. Matalan was the most visible advertiser for generic fashion keywords in paid search, having No. Advertiser Share of voice 1 matalan.co.uk 46% 2 marisota.co.uk 36% 3 very.co.uk 32% 4 warehouse.co.uk 28% 5 littlewoods.com 24% 6 johnlewis.com 21% 7 newlook.com 21% 8 premierman.com 17% 9 republic.co.uk 16% since February. Although it 10 celebrity.aol.co.uk 15% appeared for the same number of 11 jacamo.co.uk 15% keywords (12) in May, compared 12 houseoffraser.co.uk 14% to February, its average ad 13 boohoo.com 13% position dropped from five to six. 14 net-a-porter.com 13% 15 gq-magazine.co.uk 13% 16 yoursclothing.co.uk 13% 17 landsend.co.uk 12% 18 selfridges.com 11% 19 rochesterclothing.eu 10% 20 thecorner.com 9% featured outside the top 20 league table in February. It achieved 46% visibility through bidding on 20 of the 30 keywords analysed, at an average position of five. Marisota lost 4% share of voice Very achieved 32% visibility and ranked at third position, having featured outside our league table in February. By contrast, USC did not feature in our top 20 advertisers in May, despite featuring at position seven in Which ad creatives were most visible for generic fashion terms? No. Domain Ad creative Unique Share of creatives voice 1 Men's Online Fashion The Latest Fashion Items for Men. High Fashion, Affordable Prices. NewLook.com/Men 14 Fashion - For Men GQ's Ultimate Style Trends & Tips! At GQ - Fashion Tips For Gentlemen. www.gq-magazine.co.uk 4 Marisota Ladies Fashion Clothes For Modern Women To Size 36 Great Fitting For Fuller Figures. www.marisota.co.uk 18 2 3 newlook.com gq-magazine.co.uk marisota.co.uk February, when it achieved 19% share of voice. 15% Achieving 15% visibility, 12% NewLook featured the most visible individual ad creative, 12% which focused on ‘Men’s fashion’, incorporating a slogan: ‘High 4 matalan.co.uk Matalan Ladieswear Great value fashion at Matalan, available to buy online today www.matalan.co.uk 25 10% 5 selfridges.com Selfridges Online Store Visit our new online store. Over 500 of the top labels. selfridges.com 11 10% fashion, affordable prices’. Get in touch to discuss your site’s specific performance. 14 Fashion sector report, Issue 6, May 2010 Paid search: generic product terms Monthly searches specifically for generic fashion products, which were not brand-related, accounted for more than 1.8 million searches in May. Here we assess which advertisers were most visible for those keywords. MarksandSpencer was the most visible advertiser for generic product keywords, achieving a No. Advertiser Share of voice 1 marksandspencer.com 73% 2 littlewoods.com 56% 3 johnlewis.com 30% 4 simplybe.co.uk 24% 5 marisota.co.uk 24% 6 jdwilliams.co.uk 22% 7 premierman.com 21% 8 williamsandbrown.co.uk 17% 9 ebay.co.uk 17% by 17% it was replaced by 10 republic.co.uk 17% MarksandSpencer at position one, 11 boden.co.uk 14% as it bid on fewer keywords (22) 12 jacamo.co.uk 13% and at a lower average ad position 13 lauraashley.com 13% of six. 14 houseoffraser.co.uk 11% 15 bonprixsecure.com 11% 16 very.co.uk 11% 17 woolovers.com 10% 18 newlook.com 9% 19 brooktaverner.co.uk 9% 20 eddiebauer.com 9% dominant 73% share of voice (an increase of 41% since February). This was attained through bidding on 28 keywords analysed, at an average ad position of three. By comparison, although Littlewoods’ visibility increased SimplyBe saw its visibility increase by 9% and it ascended our league table from position 10 to position three. Conversely, LandsEnd did not feature in our top 20 advertisers in May, having ranked at position five in Which ad creatives were most visible for generic product terms? No. Domain Ad creative Unique Share of creatives voice 1 Mens Trousers To 54" Great Quality & Value Mens Trousers 4 Leg Length Options, From Just £10 www.premierman.com/mens_trousers 23 Large Mens Trousers Smart & Casual Mens Trousers For Any Occasion. Big Sizes 32-54 www.WilliamsAndBrown.co.uk 20 Marks & Spencer Trousers Use Style Selection Tool Online. Order Online, Collect instore Free! www.marksandspencer.com/trousers 87 2 3 premierman.com williamsandbrown.co.uk marksandspencer.com Attaining 17% visibility, 16% 14% which advertised ‘Mens Trousers’ and specified price, as well as Trousers Looking For Trousers? Then Look No Further! Free Delivery. www.littlewoods.com 58 13% 5 marisota.co.uk Ladies Stylish Trousers Petite & Tall Trousers Sizes 12-36 Get 10% Off First Orders Today! www.marisota.co.uk/ladies_trousers 20 13% | PremierMan displayed the most visible individual ad creative, littlewoods.com www.greenlightsearch.com share of voice. 17% 4 15 February, when it achieved 26% T: +44 (0)20 7253 7000 waist sizes and length options. The most visible websites and advertisers in Google search Paid search: womenswear terms Monthly searches specifically for womenswear accounted for more than 6.5 million searches in May. Here we assess which advertisers were most visible for those keywords. Very was the most visible advertiser for womenswear, attaining 76% visibility through No. Advertiser Share of voice 1 very.co.uk 76% 2 debenhams.com 62% 3 johnlewis.com 52% 4 oli.co.uk 49% 5 marshallward.co.uk 44% 6 littlewoods.com 39% 7 matalan.co.uk 27% 8 vam.ac.uk 23% 9 tkmaxx.com 23% visibility for the high volume 10 reiss.co.uk 22% driving terms, which is the reason 11 additionsdirect.co.uk 20% it attained 62% visibility. 12 marisota.co.uk 19% 13 greatglam.com 15% MarshallWard increased its share 14 freemans.com 13% of voice by 29% and it moved 15 houseoffraser.co.uk 12% from position 12 to position five. 16 yogoego.com 12% 17 boohoo.com 8% 18 ebay.co.uk 7% 19 simplybe.co.uk 7% 20 allsaints.com 7% bidding on 18 of the 30 keywords analysed, at an average ad position of six. Although Debenhams bid on more keywords (23), more often and at a higher average ad position of five, it achieved lower By contrast, Marisota lost 32% visibility, which saw it drop from position two to 12 in our league table. SimplyBe lost the greatest share of voice (40%) and it fell to position 19, having ranked in third Which ad creatives were most visible for womenswear terms? No. Domain Ad creative Unique Share of creatives voice 1 Gorgeous Dresses at Oli Be the belle of the ball with our sassy, stylish dresses at Oli.co.uk www.Oli.co.uk/dresses 24 Stylish Dresses at Very™ The Best Labels, Great Prices & Next Day Delivery Online at Very! www.very.co.uk/dresses 54 Cocktail Dresses Buy Cocktail Dresses Online Free Returns With Marshall Ward. www.marshallward.co.uk 8 2 3 oli.co.uk very.co.uk marshallward.co.uk 48% position in February. Oli displayed the most visible individual ad creative, which 47% attained 48% visibility. Interestingly, of the top five ad 43% creatives, three stated delivery policies but none featured prices 4 johnlewis.com Dresses at John Lewis New season collection online. Free Delivery on orders over £30. www.johnlewis.com/dresses 14 42% 5 matalan.co.uk Matalan Ladieswear Shop for great value dresses at the Matalan Online Shop today www.matalan.co.uk 12 25% for specific items. Get in touch to discuss your site’s specific performance. 16 Fashion sector report, Issue 6, May 2010 Paid search: menswear terms Monthly searches specifically for menswear accounted for more than 1.1 million searches in May. Here we assess which advertisers were most visible for those keywords. PremierMan achieved 43% visibility for menswear in the paid search space through bidding on No. Advertiser Share of voice 1 premierman.com 43% 2 jacamo.co.uk 37% 3 littlewoods.com 34% 4 debenhams.com 26% 5 allsaints.com 25% 6 highandmighty.co.uk 21% 7 houseoffraser.co.uk 20% 8 drjays.com 20% 9 marksandspencer.com 19% 10 savilerowco.com 18% AllSaints increased its share 11 burton.co.uk 17% of voice by 9% and it moved from 12 williamsandbrown.co.uk 16% position 11 to fifth in our league 13 johnlewis.com 16% table. By contrast, Diesel did not 14 newlook.com 15% feature in our top 20 advertisers, 15 usc.co.uk 13% having ranked at position three 16 suitsyou.co.uk 12% 17 hawesandcurtis.com 12% 18 matalan.co.uk 11% 19 ebay.co.uk 10% 20 ctshirts.co.uk 8% 22 of the 30 keywords analysed, at an average ad position of six. By contrast, Jacamo bid on fewer keywords (20) and it bid at a lower average ad position of seven, which accounts for its lower visibility of 37%. in February, when it attained 34% visibility. Jacamo displayed the most visible individual ad creative, which attained 22% visibility. Its ad copy Which ad creatives were most visible for menswear terms? focused on ‘Mens Jeans’ and it No. Domain Ad creative Unique Share of creatives voice 1 jacamo.co.uk Mens Jeans To 54" Big Mens Jeans From £10. Choice Of Leg Lengths. Great Value & Choice www.jacamo.co.uk/mensjeans 29 22% 2 highandmighty.co.uk Tall & Big Mens Jeans Quality Designer Mens Jeans Top Brand Names In Big & Tall Sizes www.HighandMighty.co.uk 17 15% 3 drjays.com Urban Jeans Get Hip Hop Jeans For Cheap. Pick From All The Hottest Brands! DrJays.com/UK 5 13% 4 savilerowco.com Luxury Shirts 75% Off 75% Off Fantastic Quality Shirts At Savile Row. Buy From Just £17.50. www.SavileRowCo.com 14 12% 5 houseoffraser.co.uk Men's Clothing 100s of designer suits at House of Fraser. Buy now, free returns. HouseofFraser.co.uk 43 10% 17 www.greenlightsearch.com | T: +44 (0)20 7253 7000 specified a price, as well as waist sizes and length options. The most visible websites and advertisers in Google search Paid search bidding strategies We have monitored Google closely to identify who was advertising in the paid search space, and when they chose to advertise. The data has then been broken down further to reveal advertising behaviour by individual days of the week and times of the day. Day parting strategy Our research, through working with various retail clients, has found that most fashion-related search queries are performed over the weekend, particularly Sunday, with fewer searches on weekdays. But, did advertisers reflect this day parting in their bidding strategies? Ad count by day, over a 1-week period (chosen at random; week commencing 24th May) Consumer search behaviour 20% Jacamo Matalan Percentage of visibility PremierMan 15% Debenhams Very HouseofFraser 10% Marisota JohnLewis MarksandSpencer 5% Mon 24th Tue 25th Wed 26th Thu 27th Fri 28th Sat 29th Sun 30th Littlewoods The majority of fashion advertisers In addition, many advertisers Although HouseofFraser increased appeared to overestimate seemed to underestimate the bidding at the weekend in line consumer search behaviour during importance of bidding on Saturday with search behaviour, it bid most the week, particularly on Tuesday and Sunday, when consumer search on Tuesday which opposed the and Wednesday. activity is at its height. consumer trend. Get in touch to discuss your site’s specific performance. 18 Fashion sector report, Issue 6, May 2010 Hourly parting strategy Our research has found that there is a considerable peak in consumer search behaviour in the evening between 8pm and midnight. Search behaviour remains relatively low throughout the day, but starts to rise slightly from 12pm onwards. Did advertisers consider these trends in their bidding strategies? Ad count by hour, over a 1-day period (day chosen at random; Thursday 27th May) Consumer search behaviour AllSaints 35% Jacamo 30% Percentage of visibility Matalan 25% PremierMan Debenhams 20% Very 15% Marisota MarksandSpencer 10% JohnLewis 5% Midnight - 4am 4am - 8am 8am - 12pm 12pm - 4pm 8pm - Midnight Littlewoods Many advertisers, such as However, the majority of Interestingly, AllSaints appeared PremierMan and Matalan, advertisers underestimated the to bid most between 4am and 8am appeared to recognise the consumer search activity between and bid least during the evening, increased consumer search activity 8pm and midnight, and therefore which directly opposed the by increasing bidding during the missed out on vital search traffic. consumer search trend. key evening period. 19 4pm - 8pm www.greenlightsearch.com | T: +44 (0)20 7253 7000 Integrated Search Which websites/advertisers performed well? voice overall? Here we have taken the top websites/advertisers across both mediums to give an indication of their integrated search performance. If we look at the visibility achieved by websites in natural search and the impression share gained by those websites as advertisers in the paid search space, who obtained the most share of 80% 70% Natural search visibility 60% Strong integrated search visibility Strong natural search visibility debenhams.com 50% asos.com 40% missselfridge.com dorothyperkins.com lipsy.co.uk republic.co.uk goddiva.co.uk 30% newlook.com houseoffraser.co.uk Poor integrated search visibility 20% very.co.uk Strong paid search visibility wikipedia.org bhs.co.uk marksandspencer.com burton.co.uk 10% johnlewis.com marshallward.co.uk marisota.co.uk 0% 0% 10% oli.co.uk matalan.co.uk 20% 30% littlewoods.com 40% 50% 60% Paid search visibility Debenhams was the only brand to ASOS and MissSelfridge achieved Very, JohnLewis, Littlewoods, achieve strong integrated visibility strong visibility in natural search; Oli and MarshallWard achieved across both mediums, through however, both lacked visibility in strong visibility in the paid search attaining 52% share of voice in the paid search space. space, but at the expense of natural search and 45% share of natural search. voice in paid search. Get in touch to discuss your site’s specific performance. 20 Fashion sector report, Issue 6, May 2010 The most visible fashion websites in both natural and paid search No. Website / advertiser Natural search Paid search Debenhams ranked in first 1 debenhams.com 52% 45% position in our integrated search 2 very.co.uk 25% 53% league table due to its relatively 3 johnlewis.com 4% 43% equal exposure across both 4 asos.com 41% 4% 5 houseoffraser.co.uk 31% 13% 6 littlewoods.com 0% 42% 7 republic.co.uk 36% 5% 8 missselfridge.com 40% 0% of voice in paid search increased by 38%. 9 dorothyperkins.com 37% 2% 10 newlook.com 31% 7% mediums. Although the website’s natural search visibility decreased by 1% since February, its share 11 lipsy.co.uk 36% 0% Very achieved 25% share of voice 12 marksandspencer.com 17% 19% in natural search, having attained 13 goddiva.co.uk 35% 0% 14 oli.co.uk 0% 32% 15 marshallward.co.uk 0% 30% 16 matalan.co.uk 0% 20% 17 marisota.co.uk 0% 19% 18 wikipedia.org 18% 0% 19 bhs.co.uk 18% 0% no visibility in February. In addition, its share of voice in paid search increased by 14% which saw it ascend from sixth position to second. 20 burton.co.uk 15% 3% Due to a considerable decrease 21 peacocks.co.uk 18% 0% in natural search visibility, ASOS 22 shopstyle.co.uk 17% 0% dropped to position four in our 23 topman.com 16% 0% 24 vam.ac.uk 0% 15% 25 tkmaxx.com 0% 15% league table, having been the most visible website in February. 26 reiss.co.uk 0% 14% 27 ebay.co.uk 3% 10% 28 additionsdirect.co.uk 0% 13% up the rankings in our league By comparison, JohnLewis moved 29 stylecompare.co.uk 12% 0% table from position 21 to position 30 topshop.com 12% 0% three in May, as its paid search 31 simplybe.co.uk 0% 10% visibility increased by 32%. 32 maxidress.org.uk 10% 0% 33 boohoo.com 4% 6% 34 premierman.com 0% 10% 35 greatglam.com 0% 10% 36 freemans.com 0% 9% 37 allsaints.com 0% 8% 38 maxi-dresses.co.uk 8% 0% 39 yogoego.com 0% 8% 40 jacamo.co.uk 0% 7% 21 www.greenlightsearch.com | T: +44 (0)20 7253 7000 The most Media visible websites and advertisers in Google search Social Marketing Which brands interacted well? People constantly engage in conversation about brands and products, whether it is at home, at work or socializing with friends. The internet has changed the role, pace and place of conversations and Facebook and Twitter have become two of the most powerful outlets. These sites have become the perfect medium for consumers and commentators to elevate discussions, amplify views and give brands both positive and negative visibility. ASOS was the most followed To gauge social media interaction with brands, we have monitored the Facebook and Twitter accounts of the top 15 brands in our integrated league table (see page 21) in order to assess how many ‘fans’ and ‘followers’ each has. The table below ranks brands based on the cumulative value of their ‘fans’ and ‘followers’, a score which we have termed Social Media Popularity Index (SMPI). It further analyses the proactivity of brands by considering the number of ‘posts’ and ‘tweets’ brands produced for consumers to interact with in May. had an additional 2,506 followers fashion brand in social media, with a combined following of nearly 300,000 on Facebook and Twitter. Interestingly, on Twitter it also on its ASOS_Dashboard account (which displays live updates on postal orders) and a further 3,132 following its customer service account: ASOS_HeretoHelp. MarksandSpencer was the most interactive brand, as it No. Brand SMPI Posts per month Tweets per month cumulatively produced 774 ‘posts’ 1 asos.com 298,328 258,248 + 40,080 50 177 and ‘tweets’ in April. 2 newlook.com 168,873 160,550 + 8,323 133 222 3 marksandspencer.com 132,815 123,194 + 9,621 449 325 4 dorothyperkins.com 39,334 35,651 + 3,683 53 107 5 lipsy.co.uk 34,474 32,030 + 2,444 494 16 MissSelfridge which produced a 6 missselfridge.com 18,461 15,953 + 2,508 17 24 total of just 41 ‘posts’ and ‘tweets’ 7 very.co.uk 16,394 14,090 + 2,304 341 122 in May, and MarshallWard, which 8 republic.co.uk 15,506 13,000 + 2,506 38 32 currently does not have official 9 debenhams.com 15,344 11,641 + 3,703 69 195 10 houseoffraser.co.uk 3,546 2,691 + 855 40 64 11 littlewoods.com 2,430 1,397 + 1,033 149 152 12 oli.co.uk 2,382 1,346 + 1,036 24 57 for example, MarksandSpencer, 13 johnlewis.com 1,103 1,103 + 0 0 0 Very and Littlewoods not only 14 goddiva.co.uk 818 732 + 86 28 33 generated press releases but 15 marshallward.co.uk 0 0+ N/A N/A also acted as a customer service 0 By comparison, some fashion brands utilised social networking relatively little, such as Facebook or Twitter accounts. Brands utilised social media pages for multiple purposes; contact by directly answering consumer queries and complaints on their official Facebook pages. Get in touch to discuss your site’s specific performance. 22 Fashion sector report, Issue 6, May 2010 Natural search: improve your website's position Certain factors can affect your position in natural search results. The fashion sector is notoriously competitive with competition up, down and across the supply chain, which is partly aided by the ease with which data and systems can be scraped, integrated, white-labelled and syndicated. This has resulted in a market where brands are competing with their direct competitors and agents, as well as having all their affiliates in tow. Consequently, rankings are difficult to achieve. Comprehensive ranking is based on search engines being able to access relevant content across your website. Links play a significant role in Characteristics of the leading sites helping sites break through the The leading sites excel in two key areas: content and link equity. That is, they contain a depth and breadth of content and they build good, ethical links. clutter and ascend rankings. Content The best-performing sites have Many of the leading sites contain rich content on all the topics that surround the popular keywords and have made this content accessible to search engine spiders — enabling them to index and include it in their searchable systems. But while good fashion-related content is a foundation to build on, it can only be part of the equation since it is readily available and therefore used by a large number of sites. As such, the search engines need a further differentiator to help them sort through the sheer volume of fashion sites available. That differentiator is link equity. all invested heavily in their Link equity Search engines use links as the primary way to determine the credibility of websites because links from third-party websites are considered similar to votes. And in the eyes of search engines these links encode a considerable amount of latent and unbiased human judgement about the quality of the linked-to website. This popularity-based indicator is exactly what search engines need in order to cut through the noise of brand websites’ self-optimised content, and ascertain the true worth of a site. The top ranking sites pursue these kinds of strategies aggressively and comprehensively at a keyword level, hence their considerable success. Your site In order for your site to perform better, considerable investment should be made into improving the quality, depth and breadth of content around the keyword topics appraised here. You should ensure your site is accessible to search engines. In addition, you should focus on developing linking strategies around each product to rapidly and dramatically improve the quantity and quality of links from third-party websites, and point to the relevant pages within your own website. 23 www.greenlightsearch.com | T: +44 (0)20 7253 7000 linking efforts. The most visible websites and advertisers in Google search Paid search: improve your visibility and efficiency Certain factors can affect your position in paid search. Attaining a low cost-per-click and an affordable cost-per-sale has become a key challenge in today’s marketplace. Consider seasonal trends and mini campaigns, along with your everyday keywords. Short spurts of Characteristics of the leading advertisers From the data recorded, leading advertisers excel in two key areas: breadth and depth of keywords and unique ad copy. Although we cannot draw exact conclusions on bidding strategy, it is possible that these leading advertisers are also using a bid management tool of some type to assist in the budget and ROI management of their campaign activity. activity can help to drive up your ROI. Ad copy should be treated as a sales opportunity — take Keyword landscape advantage by incorporating and Your keyword landscape should mirror the products and services provided, but also consider the customer search funnel (generic, branded and long tail keywords), thus allowing you to be visible at all stages of the cycle. Consumers are changing their search habits, with more utilising the long tail and searching via product-specific terms. testing as many ad copy versions Before jumping straight into a paid search campaign, our advice is to plan out your keyword strategy. Consider it almost as a mind map of a customer’s search journey, allowing you to consider every keyword permutation available to you as a brand. as possible. Google’s quality score is now illustrated in the AdWords system, allowing you to see exactly what score you have. Ad copy Ad copy is seen as the ‘shop window’ opportunity in paid search and therefore aligning the message with the keyword and differentiating yourself from your competitors is imperative. As well as being seen as a sales opportunity, ad copy is also a branding opportunity and therefore projecting an accurate and positive message about your brand and products is essential. Relevancy and quality/index score Behind every score ‘relevancy’ is the key driver — your keywords, campaigns, ad groups, ad copy and landing pages must all reflect your products and services. When building a search strategy, ensure you create a campaign that focuses on relevancy throughout; this will lead to a high score, thus assisting in lowering your overall and individual cost-per-click. Bid and campaign management PPC needs to be managed effectively and to an optimal level. As campaigns become larger and more complex they become difficult to manage. Bid and campaign management technologies have become the only option in the face of an increasingly competitive marketplace. Exploiting the long tail without sacrificing quality for quantity is also a challenge, especially when managing copy with pricing and specific products. Get in touch to discuss your site’s specific performance. 24 Fashion sector report, Issue 6, May 2010 Social media: keep tabs on your fans, friends and followers In a world where the community holds the power, how do you as a brand owner take part in a way that is beneficial to your brand awareness, customer loyalty, reputation and general brand wellbeing? Greenlight’s objective-orientated approach to Social Media Optimisation (SMO) does just that, providing a flexible framework to deliver social media success regardless of the brand or its aspirations — everything from understanding consumer sentiment, to driving brand awareness, brand loyalty and even acquisitions. Specific targeting is extremely important in the success and cost effectiveness of your social media campaign. The best performing social media campaigns utilise a variety Research your audience Not all social networking sites are the same — if you are trying to get into conversations about your bridal shower gift site, then a site where the dominant stories are about technology and gadgets is not for you. It is rare to find a social media site specifying its main demographic, so this can be more difficult than it looks. of formats and platforms and their content is available to share, to engage and interest their audience. URLs and bookmarking Engagement is key to building Simple, user-friendly URLs are not only more memorable, but they are more likely to be used in status updates and conversations. Make it easy to ‘save’ your pages — use links, icons with call to action terms i.e. ‘follow us on Twitter’. social media optimisation, so Content mobility Ensure that your content is available in multiple formats. As well as PDFs, videos and audio clips, remember to create something in PowerPoint, so that your content can reach a destination such as SlideShare (which is also used within LinkedIn). Speak when you are spoken to Participate in the conversations which affect you and your brand. If you are seen to be engaging with your community, you are likely to build credibility and have more people ‘listening’ to what you have to say. Your involvement also means you will be better placed to know who your brand guardians and assassins are and react accordingly. Provide related information If you have the scope for creating content, then do so. Some content is more likely to become viral and spread through social networking sites than others, but almost every industry has information that will be passed on. Remember that SEO and SMO are related but not the same Natural search and social media sit within their own channels, and whilst there is indeed a relationship between them, each has to justify its existence in its own right. That said; integrating natural search and Social Media Optimisation within the same agency does offer many tangible benefits. 25 www.greenlightsearch.com | T: +44 (0)20 7253 7000 make sure that you connect and build a relationship with those speaking to you. The most visible websites and advertisers in Google search Request a bespoke report If you would like to know exactly what share of search traffic your company is currently attracting, why not get in touch? We can show you the exact size of your market based on the keywords that matter to you most and we can measure how well you are capturing this market through your current search activity. Our sector reports are a great way to benchmark your company’s search performance. They provide a solid foundation on which to plan future search activity and help realign your search strategy. Contact Natalie Gyte | Research Manager +44 (0)20 3326 6238 | E: insight@greenlight.co.uk Disclaimer: The information provided in this report is for information only and should not be relied upon to enter into any business transaction or to make any commercial decision. Whilst Greenlight has made every effort to ensure the accuracy of this report, Greenlight cannot accept any liability for any error or inaccuracy found within this document and no warranty is provided regarding its completeness or its suitability for any purpose. The content of the report is the copyright of Greenlight Marketing Limited. The reader may use and circulate the report within its own business organisation. However, it is not permitted to exploit, distribute, sell or otherwise make use of the report for commercial gain. It is permitted to reproduce extracts of the report for public interest, provided that the publisher credits Greenlight as the source of the work. Get in touch to discuss your site’s specific performance. 26 London New York Level 14 11 Penn Plaza The Broadgate Tower New York Primrose St, London NY 10001 EC2A 2EW T: +44 (0)20 7253 7000 T: (1) 212-835-1551 E: insight@greenlightsearch.com E: insight@greenlightsearch.com Greenlight is an award-winning full service search marketing agency that is focused on delivering tailored and results-based programmes of organic SEO and paid search optimisation Our paid search programmes have helped clients achieve as much as 200% more return from their existing paid search spend, and our SEO campaigns have created brand new revenue streams worth millions of pounds. If you think your search engine marketing efforts could use some improvement or you have any questions on this report, why not get in touch?