buyer`s guide - Hotelier Magazine

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THE 2016
CANADIAN PUBLICATION MAIL PRODUCT SALES AGREEMENT #40063470
BUYER’S
GUIDE
THINK BIG
BUILD
SMALL
New economical prototypes aim to maximize every square foot
SOVEREIGN STATE
Independent hotels and
brands square off in a
struggle for market share
STAND AND DELIVER
Management companies
share performanceboosting tips
BOTTLED UP
How to choose
the right bathroom
amenities for the brand
hoteliermagazine.com
Shared Vision
At O’Neill Hotels and Resorts, we’ve been striving to be the most progressive business hospitality
brand in North America since 1994. Our shared vision is to excel in all facets of our business and
deliver measureable returns for our company, our partners and our investors. We hold ourselves
to the highest standard of performance creating long-term prosperity for our clients and
an exceptional service experience for our guests.
We bring this shared vision to life by activating a culture
which encourages initiative, rewards success,
and promotes employee effectiveness and
professional growth. As the exclusive
hotel management partner of American
Hotel Income Properties, ONE
Hospitality delivers the results
necessary to generate stable cash
distributions for AHIP’s investors.
American Hotel Income Properties and
O’Neill Hotels – a perfect combination.
Rob O’Neill
CEO
American Hotel Income Properties
John O’Neill
CEO
ONE Hospitality Management
82 HOTELS CURRENTLY MANAGED:
OAK TREE INNS 43 | HAMPTON INN & SUITES BY HILTON 10 | FAIRFIELD INN & SUITES BY MARRIOTT 7
HOLIDAY INN EXPRESS 7 | HOLIDAY INNS 3 | COURTYARD INN & SUITES BY MARRIOTT 2 | EMBASSY SUITES BY HILTON 2
RESIDENCE INN BY MARRIOTT 2 | WESTIN HOTELS & RESORTS 2 | COUNTRY INN BY CARLSON 1
SLEEP INN BY CHOICE 1 | SPRINGHILL SUITES BY MARRIOTT 1 | STAYBRIDGE SUITES 1
HOSPITALITY | HEART | HUMILITY
Hospitality Management
O N E H O S P I TA L I T Y GR O U P . C O M
|
O N E IL L H OT E L S . C O M
|
S UN O N E D E V E L O P M E N T S . C O M
OFFICES IN: VANCOUVER | SCOT TSDALE | WICHITA
Volume 28, Number 2
| March/April 2016
Contents
Features
9 LAP OF LUXURY Accor dives into the luxury market with the purchase of FRHI Hotels & Resorts
By Jackie Sloat-Spencer
Scan to view
our website
THE 2016 BUYER’S GUIDE
11 SCENTS AND SENSIBILITY Hoteliers come clean on the challenges of selecting the right amenities for their brands By Denise Deveau
15 CATEGORIES INDEX
22 COMPANY DIRECTORY
48 ASSOCIATIONS
50 INSTITUTIONS
52 LEAVE IT TO THE PROS How management
companies bring value to hotels By Danielle Schalk
56 THE OUTLIERS As the competition for market share intensifies, independent hoteliers share strategies to tip the scale in their favour By Jackie Sloat-Spencer
60 SMALL BUT MIGHTY Hotel developers reveal space-
saving tactics to boost profitability and improve the guest experience By Carol Neshevich
64 SETTING THE SCENE Today’s dinnerware provides hoteliermagazine.com
hotel chefs with unique ways to showcase their
creativity while considering style and functionality
By Rebecca Harris
Departments
2 EDITOR’S PAGE
3 CHECKING IN
68 HOTELIER: Larry Laite,
Jag hotel, St. John’s
Best Western Hotels & Resorts’
new V -b prototype
ON THE COVER:
MARCH/APRIL 2016 HOTELIER
1
EDITOR’S PAGE
LOONIE TIMES
W
hat a difference a year makes.
For much of 2015, and stretching back several years, Western
Canada was the darling of the Canadian
economy, enjoying a flurry of economic
growth and activity. Then the bubble burst.
A year later, much has changed. Blame
it on the declining price of oil (down
from almost $100 a barrel to $39 in a
little more than a year), a fragile resource
sector and the low Canadian dollar. Not
surprisingly, business travel to the region
has dwindled, and a dearth of resource
workers means reduced spending is hurting many communities in Alberta. Certainly, since late last fall, the faltering economy has been front
and centre in most of our daily discussions.
Still, despite the challenges that plague pockets of Western Canada,
including stalled hotel development, declining average rates and plummeting
RevPAR levels, the hotel industry across most of the country is faring well.
While it’s easy to get mired in the negative news, there’s also a flip side we
can’t discount — a low dollar spells good news for tourism, a reality recently
reflected in surging tourism numbers, especially from the U.S. market.
Certainly, the low Canadian dollar is a catalyst for many Canadians to
vacation at home. After all, Canadians considering southern getaways now
need to factor in a 30- to 40-per-cent exchange rate. Conversely, for Americans making travel plans, the low Canadian dollar can’t help but make
Canada look attractive. According to a story appearing in The Globe and
Mail on Feb. 14, “The tourism sector is emerging as one of Canada’s economic
bright spots at a time when overall growth has been sluggish, at best.”
In fact, the tourism segment’s growth has suddenly outpaced the rest
of the economy. According to numbers from Statistics Canada for the
last quarter of 2015, cited in The Globe and Mail, tourism’s share of the
Canadian GDP was up by 2.8 per cent year over year, compared to 1.2 per
cent growth from the overall economy. And, tourism’s direct contribution
to total GDP hit an 11-year high of 1.94 in the last quarter of 2015, more
than any other sector.
Barring any unforeseen changes, many tourist attractions are salivating
at the possibility of an influx of tourists for the summer season. Key destinations across the country are already benefiting. In Toronto, for example,
last year’s Pan Am Games and the recent NBA All-Star Game (generating
receipts of $100 million) have helped spur visits.
Through the roller-coaster ride that is the economy, cycles will come
and go and the dollar will rise and fall, but it’s what the industry consistently does to develop, nurture and market our destinations and our
hotels that will ultimately determine just how successful it really is.
ROSANNA CAIRA
ROSANNA CAIRA | EDITOR & PUBLISHER
rcaira@kostuchmedia.com
MARGARET MOORE | ART DIRECTOR
ideas@margaretmoorecreative.com
AMY BOSTOCK |
JACKIE SLOAT-SPENCER |
DANIELLE SCHALK |
MANAGING EDITOR
abostock@kostuchmedia.com
ASSOCIATE EDITOR
jsloat-spencer@kostuchmedia.com
EDITORIAL ASSISTANT
dschalk@kostuchmedia.com
DEREK RAE |
MEGAN O’BRIEN | COURTNEY JENKINS | MULTIMEDIA MANAGER
drae@kostuchmedia.com
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cjenkins@kostuchmedia.com
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MARIA FAMA VIECILI |
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WENDY GILCHRIST |
ACCOUNT MANAGER
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MITCH KOSTUCH | FOUNDER
ADVISORY BOARD
David McMillan, AXIS HOSPITALITY INTERNATIONAL; Bill
Stone, CBRE HOTELS; David Larone, CBRE HOTELS; Anthony
Cohen, CRESCENT HOTELS — GLOBAL EDGE INVESTMENTS;
Charles Suddaby, CUSHMAN & WAKEFIELD LTD. — HOSPITALITY & GAMING GROUP; Christiane Germain, GROUPE GERMAIN
HOSPITALITE; Michael Haywood, THE HAYWOOD GROUP; Lyle
Hall, HLT ADVISORY; Drew Coles, INNVEST REIT; Scott Allison,
MARRIOTT HOTELS OF CANADA; Ryan Murray, THE PILLAR +
POST HOTEL; Geoffrey Allan, PROJECT CAPITAL MANAGEMENT
HOTELS; Stephen Renard, RENARD INTERNATIONAL HOSPITALITY & SEARCH CONSULTANTS; Anne Larcade, SEQUEL HOTELS
& RESORTS
HOTELIER is published eight times a year by Kostuch
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Editor and Publisher
rcaira@kostuchmedia.com
FOLLOW US:
For daily news and announcements: @hoteliermag on Twitter
2
and Hotelier magazine on Facebook
Checking In
THE LATEST INDUSTRY NEWS FOR HOTEL EXECUTIVES FROM CANADA
AND AROUND THE WORLD
FEELING EXPOSED
The amount of information that can
be collected during a breach is
staggering and worsens the longer a
hotel is exposed. According to Mark
Nunnikhoven, VP of Cloud Research
at Trend Micro, attackers can spend
between 150 and 250 days on a target
organization’s network. In the case of
Starwood, the potential exposure periods
for individual properties ranged from one
to six months between November 2014
IMAGES FROM DREAMSTIME.COM
ON GUARD
and June 2015. However, it’s not uncommon for breaches to go unnoticed for
Hotels have become targets for cyber criminals
longer periods. “The attackers are smart,
BY DANIELLE SCHALK
they don’t draw attention to themselves
A
if they don’t have to,” says Nunnikhoven.
series of cyber-attacks caused industry-wide concern last fall, when
hackers infiltrated hotels’ POS systems using malware designed to
remotely collect guests’ payment-card data.
Hilton Worldwide, Hyatt Hotels Corporation, Trump Hotel Collection,
Starwood Hotels & Resorts, Mandarin Oriental and White Lodging Corporation were affected and issued warnings to guests to monitor their account statements. Between Hyatt, Starwood and Trump, more than 360 properties, including 13 in Canada, were affected by data breaches (Hilton did not reveal which
properties were affected).
As Mark Nunnikhoven, VP of Cloud Research at Ottawa-based IT security
company Trend Micro explains, hotels are prime targets for these types of
attacks. “The simplest reason for this is the people who pass through hotels,” he
explains. “There is a steady stream of new targets coming through the premises,
and … these generally tend to be business travellers.” Business travellers make
ideal targets because they tend to carry corporate/business credit cards, whose
account numbers can be sold for twice the price of consumer cards, he adds.
Handling a breach can result in lengthy investigations involving third-party
forensic experts and law enforcement. Containing and removing malware can
also be tricky. “Over the last five years, malware has become very good at hiding
itself and moving around within networks,” says Nunnikhoven. Cyber security
breaches are not only difficult to clean up, but can negatively impact the company’s reputation and guests’ trust in the brand.
To help prevent and identify POS malware infections, it’s important to
keep payment systems as isolated from the rest of the network as possible.
Nunnikhoven also recommends mapping out and understanding the flow of
payment network traffic so abnormalities, such as data going out to an odd
source, can be easily identified. “At the end of the day, you want to stop the
attacker from infecting the system in the first place, but you want to be just
as diligent in making sure that you’re [monitoring] outbound [traffic].” He
adds: “The attacker needs to be able to get that information out [of the hotel’s
network], otherwise it’s of no use to them.”
“The key takeaway here is to be diligent
in monitoring what is happening on your
network.”
THE HACK
In the majority of recent cyber-attacks on
hotels, the breaches were traced back
to on-site restaurants and gift shops at
the affected properties. “The reason is
that these are high-traffic areas,” explains
Mark Nunnikhoven, VP of Cloud Research
at Trend Micro. POS systems are particularly vulnerable to attacks because they
tend to run older versions of software and
don’t necessarily get patched (fixed or
improved to correct weaknesses) regularly,
he says. “These systems also tend to
be linked to various third-party payment
processors and those processors can be
a key point where [attackers] can exploit
[the system],” he adds.
3
COMING EVENTS
CITY
ESCAPE
April 17-19: AHLA Convention and Trade-
Le Germain Hotel
Toronto is gearing
up to unveil its full
suite of 123 newly
redesigned guestrooms, featuring
contrasting colours,
textures and a special
focus on lighting to create the feeling of grandeur within each room. “One
big direction was to make the room brighter, more vibrant, while playing
with high contrast — keeping the flavour of the old but bringing it to a
new light and a new standard,” says Louise Dupont of Montreal’s LemayMichaud Architecture Design, who designed Le Germain’s guestrooms.
Inside, charcoal felt on the walls deepen the acoustics of the room, while a
stark, white featherweight wood fibre centerpiece complements the white,
charcoal and deep brown colour palette.
The latest in-room technology is front and centre in the revamped
guestrooms, with USB plugs on the bedside tables and an HDMI port on
the worktable, allowing guests to connect their computer to the TV. The
transformation also includes new spa-inspired bathrooms that open to the
bedroom through an adjoining window. Inside, a custom-made, moulded
vanity made of Corian material, a shower with a rainfall showerhead and
refillable Molton Brown bath products round out the offerings.
— Jackie Sloat-Spencer
NOTHING
BUT NET
show, Fairmont Chateau Lake Louise, Lake
Louise, Alta. Email: ahlaconvention@yahoo.
com; website: ahla.ca/convention-andtrade-show
April 21: Ontario Hostelry Institute Gold
Awards Dinner, Four Seasons Hotel Toronto.
Tel: 416-363-3401; email: contactus@theohi.
ca; website: theohi.ca
April 24-27: Rendez-vous Canada 2016,
Palais des congrès de Montreal, Montreal.
Tel: 613-238-3885; email: kross@tiac.travel;
website: rendezvouscanada.travel
April 27-29: Travel Gay Canada LGBT
Tourism Conference 2016, Delta Winnipeg
Hotel. Tel: 866-300-7556; website:
tgcconference.com
May 16-17: Canadian Hotel Investment
Conference, Fairmont Royal York and Metro
Toronto Convention Centre. Tel: 416-9242002, ext. 233; email: vickiwelstead@
bigpictureconferences.ca, website: hotelinvest.ca
FOR MORE EVENTS,
visit http://bit.ly/Hotelierevents
CORRECTION: Hyatt Hotels Corporation was
Basketball fans, celebrities and star players flocked
to Toronto in February to take in the first NBA All-Star
Game held outside of the U.S. The event not only put a
spotlight on Toronto, but resulted in an influx of tourist
dollars, and many of the city’s downtown hotels and
restaurants were booked up leading into the All-Star
weekend. According to Maple Leaf Sports and Entertainment, the city raked in between $90 million and
$100 million from the event.
left off Hotelier’s 2016 Franchise Report. Hyatt
currently has five franchised properties in Canada
and is planning to expand by opening the Andaz
Ottawa Byward Market, Hyatt Place Downtown
Edmonton and Hyatt Place Edmonton-West
this year. For more information on franchising
please contact Scott Richer, VP, Real Estate and
Development (Canada), scott.richer@hyatt.com,
416-300-8215.
Welcome to More.
More Opportunity.
More Support.
More Success.
ChoiceHotelsDevelopment.ca
ASSA ABLOY Hospitality
The world leader in security, comfort and convenience.
ASSA ABLOY Hospitality (formerly VingCard Elsafe) is the global leader in hotel security technology, with products
installed in over 42,000 properties worldwide, securing in excess of 7 million hotel rooms. Our comprehensive range
of security and technology solutions comprises VingCard electronic locks, Elsafe in-room safes and Orion energy
management systems, as well as advanced mobile access and integrated software solutions. ASSA ABLOY Hospitality
has worldwide service and support in more than 166 countries.
www.assaabloyhospitality.com
The global leader in
door opening solutions
OBITUARIES
GAME CHANGER
Hilton’s new
brand for budgetconscious travellers has made
its debut with
102 signed deals
and 30 more in
various stages of
approval. Tru by
Hilton features a
command centre
— an envisioned
front desk featuring a social-media
wall displaying
real-time content
to foster engagement among guests, as well as a 24-7 market, a Play Zone
filled with table games and guestrooms featuring platform beds, 55" TVs,
plenty of outlets and spacious bathrooms. The prototype is scalable to fit
urban, suburban, highway and airport-adjacent locations, as well as adaptable to dual-branded hotels. “We are incredibly excited to be launching Tru
by Hilton, which will serve the largest segment of the hotel market, but a
segment where no brand is meeting guests’ current needs,” says Christopher
J. Nassetta, president and CEO, Hilton Worldwide.
Kosta Tomazos,
president of
Toronto-based
CK Atlantis
Hotel Management and a
well-known
hotelier, died
Kosta Tomazos
in January at
the age of 58. Throughout his career,
Tomazos played a significant role in the
Canadian expansion of the Sheraton
brand, and was eventually appointed
GM of the Sheraton Centre Toronto.
Tomazos is survived by his wife Mary
and children Nicholas, Stephani and
Leonidas. A scholarship has been
established in Tomazos’ name through
the Canadian Hospitality Foundation...Kirk Shearer died in January at
the age of 70. The former publisher of
Canadian Living was the president and
CEO of Tourism Toronto from 1995 to
1999, remaining a passionate advocate
of the city.
CUSHMAN & WAKEFIELD.
BUILT TO LEAD.
YOU CATER TO ALL YOUR
GUESTS’ NEEDS…
WE CATER TO YOURS
Dedicated to providing the highest level of service,
Cushman & Wakefield’s Hospitality Group boasts a
proven record of superior results for our clients.
Our expertise is grounded in all aspects of the
hotel industry; we are retained to provide expert
independent opinions, advisory services regarding
virtually all matters relating to investment sales, debt
and equity placement, valuation, development and
operation of hospitality enterprises.
The Hospitality Group operates in four continents
and our professionals have the ability to draw
upon the diverse disciplines from other
Cushman & Wakefield core businesses.
To learn more, contact:
Curtis.Gallagher@ca.cushwake.com
or go to:
Charles.Suddaby@ca.cushwake.com
www.cushwake.com
InBrief
A new urban resort featuring JW
Marriott and Autograph Collection
is set to open in March 2017. Located
adjacent to B.C. Place Stadium,
JW Marriott Parq Vancouver and
The Douglas will offer 517 rooms
and 62,000-sq.-ft. of meeting space...
Groupe Germain Hotels plans to
open the Alt St. John’s in 2017
and Alt Saskatoon in 2018…The
142-room Renaissance Downtown
Montreal has opened, offering
an eclectic mix of art deco architecture and sophisticated interior
styling...According to Tourisme
Montréal, the city welcomed 9.6
million tourists in 2015, generating $2.9 billion in tourist dollars...
Halifax-based Holloway Lodging has
re-opened the DoubleTree by Hilton
in London, Ont. and the Holiday
Inn Express & Suites Ottawa East
following extensive renovations…
Palm Holdings’ U.K.-based hotels,
The Howard and Channings Hotel,
joined Choice Hotels’ Ascend
Collection in the U.K.
People
Dorothy Dowling is the new SVP
and chief marketing officer at Best
Western Hotels & Resorts. Dowling
has been with the Pheonix-based
company for more than a decade and
recently spearheaded the company’s
rebranding efforts…Peter Strebel
is now CMO and SVP of Sales for
Omni Hotels & Resorts. In his
new role, Strebel will drive branding, communications, marketing
and business development strategies to increase awareness for the
luxury hotel brand…Marie-France
Bergeron is the new VP of Sales
and Marketing at Palm Holdings
in Toronto. In her new role, she will
help drive Palm Holdings’ revenue
growth, image and position within
the market…Gerasimos Ferentinos
is the new GM at the InterContinental Toronto Yorkville. Ferentinos was previously the director of
Finance and Business Support at the
InterContinental Budapest.
SupplySide
Jericho, N.Y.-based Kube Systems
unveiled its first magnetic resonancebased application at the Consumer
Technology Association’s CES 2016
show in Las Vegas. Available in five
finishes, the KS Magnetic Resonance
Charger can be laid flat or angled
to provide better visibility while the
mobile device is in use…Floridabased commercial HVAC refurbisher,
AirRevive has made its services
available to the Canadian market
through AJM Solutions Group
Inc., a Mississauga, Ont.-based
in-room climate and energy-efficiency
solutions provider.
I
NTERI
OR& EXTERI
OR
TOL
LF
REE 1(
888)3166607
OAKVI
L
L
ESHOWROOM (
905)3186800
WWW.
V
ANDERVI
T
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COM
ANDERVI
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COM
.
I
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O@V
NEWSMAKER
LAP
OF
LUXURY
Accor dives into the
luxury market with
the purchase of
FRHI Hotels & Resorts
STORY BY JACKIE SLOAT-SPENCER
I
n early December, with the
BEACON OF CHANGE Fairmont Le Château Frontenac in
industry still reeling from
Quebec City was the first in a series of château-style hotels built
the news of the Marriott/
for the Canadian Pacific Railway. Now, the brand has become part
Starwood acquisition, the
of AccorHotels’ aggressive expansion strategy
team at AccorHotels in
France dropped another bombshell. The Paris-based hotelier announced plans to acquire
managing director at CBRE Hotels.
Toronto-based FRHI Hotels & Resorts for an estimatAccor’s brands span the market, with 11 mid-scale/
ed US$2.9 billion, bringing a portfolio of 155 luxury
budget concepts and one luxury brand, Sofitel Legend.
properties under the Fairmont, Raffles and Swissôtel
Its presence in the North American market, however,
brands (40 of which are currently under development)
is scarce, with only eight units in Canada and fewer
into Accor’s stable.
than 10 in the U.S. “I’m sure Accor is happy to get
The news certainly came at the right time. J.P.
the portfolio in Canada, but they also get brands they
Morgan’s 2016 M&A Global Outlook cited a “supportcan now take in a much stronger way into Europe,
ive deal environment” in 2015, characterized by US$5
where they’re big, and then into emerging markets
trillion in global mergers and acquisitions activity,
such as China or India,” says Carrie Russell, managing
and predicts 2016 will see an even greater number of
director, Consulting & Valuation at HVS in Vancoudeals. “This is certainly an exciting next chapter for
ver. “They’re bringing into their system a product
our brands as FRHI’s unrivalled collection of iconic
and a segment that they weren’t a major player in
hotel assets, extensive experience in the luxury market
before,” adds Stanford. “As you look at the ability to
and sizeable North American footprint combined with
elevate Accor globally, that’s a very positive thing.”
AccorHotels’ global operating platform, innovative
The transaction will also usher three million FRHI
digital strategies, diverse stable of brands and internaloyalty members — 75 per cent of which are from
tional exposure will only lead to new levels of success,”
North America — into Accor’s loyalty program.
stated a release from FRHI Hotels & Resorts.
The deal also fits well within Accor’s new brand
In a statement, AccorHotel’s Chairman and CEO,
strategy, which includes entering new playing fields.
Sébastien Bazin boasted the acquisition demonDuring the past couple of years, several company-wide
strates the group’s agility in a fast-changing industry.
innovations have helped transform Accor, including
“Through it, we are positioning ourselves as a key
a gender-equality plan that seeks to employ at least 35
player in the current industry consolidation process
per cent female GMs by next year. It’s also investing in
while maintaining substantial leeway to implement our
various types of sustainable energies and was an official
transformation plan,” he says.
partner of the 21st United Nations Climate Confer“The Fairmont/Accor fit is a good one because it
ence in Paris this past December.
brings in management contracts and a luxury product
Until the transaction (subject to the regulatory
they didn’t have before. That makes it different than
approvals of the antitrust authorities) closes mid-year,
the Marriott/Starwood acquisition — two large
it’s business as usual. But that doesn’t mean industry
companies with comparable product and brand districonsolidation is over yet. “I don’t think we’re done
butions coming together,” says Brian Stanford, senior
seeing companies consolidate,” sums up Russell. u
9
WHY I CHOOSE WYNDHAM HOTEL GROUP
TO BE MY PARTNER
“My relationship with Wyndham Hotel Group began in 1992 with
a single Super 8 in Calgary. Since then we have opened more
than 150 Super 8 hotels and have recently added Microtel to
our portfolio. We worked together to develop a prototype
that was good for Canada, and Wyndham Hotel Group was
very receptive to our input. Throughout this partnership
they have been consistent, supportive and understanding
of our goals. With plans to open 75 more Microtels
in Canada over the next 25 years, our future is
firmly with Wyndham Hotel Group.”
Marc Staniloff
President and CEO
Superior Lodging Corp.
Calgary, Canada
For further information call (888) 223-4680 or visit us at www.whgdevelopment.com
This is not an offer. Federal and certain state laws regulate the offer and sale of franchises. An offer will only be made in compliance with those laws and regulations, which may require we provide you with a Franchise Disclosure
Document, a copy of which can be obtained by contacting Wyndham Hotel Group at 22 Sylvan Way, Parsippany, NJ 07054. All hotels are independently owned and operated with the exception of certain hotels managed or owned
by an affiliate of the company. © 2016 Wyndham Hotel Group, LLC. All rights reserved.
THE
2016
BUYER’S
GUIDE
SCENTS AND
SENSIBILITY
Hoteliers come clean on the challenges of selecting
the right toiletry amenities for their brands
BY DENISE DEVEAU
BATHROOM AMENITIES may be considered a necessary evil when it comes to budgeting,
but hoteliers know a carefully cultivated collection of soaps, shampoos, lotions and more play
an important role in shaping a brand’s image in the eyes of guests. Depending on the operation and clientele it serves, amenity kits can run from below $1 for three basic products (e.g.
shampoo, soap and lotion) to upwards of US$10 per guestroom. Whatever the choice, the
key is keeping up with ongoing consumer trends.
11
“There’s a tremendous amount of
effort and thought put into it,” says
Trevor Long, GM at The Rimrock
Resort Hotel in Banff. “We’re considered a luxury hotel, so our amenities
have to reflect that.” Recently, the team
at the independent property began
sourcing a line of Paul Mitchell products
exclusively designed for the hotel
sector. “It’s the perfect fit because it’s a
high-end product that isn’t accessible
to everyone in the retail world except
salons,” Long explains.
The Rimrock has gone through several product changes over the years, Long
adds. “Often a decision can be based
on changes in container design, price
or availability.” Beyond the brand, the
team considers whether containers open
and dispense product easily. “These may
seem like simple things, but they do
come into play.”
Bath amenities must meet stringent environmental guidelines, so in
addition to featuring ginger grown on a
solar-powered farm in Hawaii, the Paul
Mitchell Awapuhi Wild Ginger line is
100-per-cent sulfate-free and packaged
in 100-per-cent recyclable containers.
When it comes to sourcing a brand,
the decision-making process is never
taken lightly. Fairmont Hotels &
Resorts’ most recent amenity switchover took more than a year of research
and focus groups to ensure the products
would meet guest expectations, says
Mubashar Shahab, executive director
and head of Global Procurement for
A proprietary fragrance from Le Labo
is offered at Fairmont properties
12
FRHI Hotels & Resorts
in Dubai.
Purchasing decisions
are also viewed in light
of the company’s leadership in sustainability
and green practices, he
adds. “The products
we choose are almost
all organic and as mild
as possible. We stay
away from colours and
The Tara Smith line of bathroom products is sulfate-free and vegan
stabilizers such as gels.”
Another key area of
focus is how the bottles are produced. “Aesthetic products have very rigid rules
“We ended up going with a special kind around production and distribution,
of plastic that has bio additives to help and shipping costs can be high. In some
the material compost faster than regular cases, imported products can be held
PVC plastics.”
up for months,” Shahab says. To that
The latest selection for Fairmont is a end, the team has commissioned several
proprietary blend produced by Le Labo manufacturers to produce the Le Labo
Fragrances, a New York-based perfume line locally. “Right now our Burlington,
house known for its collection of hand- [Ont.] provider serves our North Amerimade perfumes and home scents only can market; while our manufacturing
available in a limited number of stores base for Europe is in Holland. We also
around the world.
manufacture in Malaysia, China and
The proprietary fragrance is a key Egypt. Throughout manufacturing sites,
selling point, Shahab says. “You can buy we do everything we can to ensure they
Le Labo from a retail shop, but we had are producing items according to the Le
them develop a fragrance called Rose Labo quality standards,” he adds.
31 that would differentiate us in the
In the true spirit of environmental
market. Also, having a known brand is leadership, Fairmont also works with
a way to show value to our guests.”
global partners to recycle leftover
A significant challenge when sourcing shampoos and soaps for distribution
products is dealing with the distribution to charitable organizations. “We have
and licensing requirements, which can special programs for sending liquids in
create significant challenges for inter- bulk or melting soaps to make new bars
national companies such as Fairmont. that can be sold into local markets in
Africa,” Shahab says.
Other hotel companies, such as
Starwood Hotels & Resorts, must
ensure bathroom amenities meet the
brands’ distinct demographics. “When it
comes to choosing our shampoos, conditioners and hand lotions, we handle it
on a case-by-case basis to ensure each
product is representative of each brand,”
says Paige Francis, VP of Global Brand
Management for Starwood’s Specialty
Select Brands, who says product viscosity, fragrance and overall quality are key
considerations. At Aloft, Element and
Four Points by Sheraton, plastic bottles
are replaced by dispensers built into
showers. “A lot of research went into
making this decision and, really, the big
WHAT OPERATORS WANT
Like every other aspect of the hotel
industry, amenities have gone through
a host of changes to meet market
demands and economies, says John
Hunter, president of Hunter Amenities
International in Burlington, Ont.
“Amenities serve as a great differentiator
for hotel operations,” he says. For more
than 30 years, his company has been
producing licensed brand products for
hotel and spa customers in Canada and
internationally such as Fairmont and
Starwood, among others.
Below are some of Hunter’s thoughts
on amenities program trends:
question was, are guests open to using
a dispenser for their bath products?
Through trials, we found that they’re
very amenable to it — particularly
guests of Element, who are passionate
about the planet and staying sustainable
on the road.”
Once an amenities program is in
place, operators should be reviewing
it on an ongoing basis, The Rimrock’s
Long advises. “There can be significant
costs when it comes to amenities, so you
have to consider that when you budget.
If a certain item is not being consumed,
you may choose to eliminate it or switch
to another product. That’s why every
year we review feedback on our products.
Sure, there’s a cost to having a premium
product, but guests are paying a premium
so amenities should be a part of that.” u
MATCHING BRANDS TO DEMOGRAPHICS: “In recent years, hotels at
all levels are focused on brand-matching
with guest demographics and shopping
preferences. They want unique amenities
that reflect the DNA of their hotel brand.”
Each program tends to be run internally,
he says.
NO MORE IN-HOUSE BRANDING: “It’s
all about retail branding today. That’s
because people have confidence that
certain brands offer quality. It’s something
they can understand, enjoy and buy for
themselves.”
QUALITY COUNTS: Whether it’s a
limited-service or luxury hotel, quality
products are the order of the day. “The
only issue for a lower-budget program is
they might be smaller-sized bottles; they
can deliver a strong brand experience
while saving costs.”
FUNCTIONAL PACKAGING: Hoteliers
spend a great deal of time on ease of
use, seeking out bottles with well-functioning dispensing caps and easily pliable
containers. “Every time we develop a
new program with a hotel, a prime consideration is how easy it is to get product
out of the bottles.”
ENVIRONMENTALLY SOUND
CHOICES: Recycled plastic packaging
is a must-have for many operations.
“Part of our social responsibility is to
make products as green as we can.”
PROGRAMS THAT CAN STAND THE
TEST OF TIME: Typically operators look
for a three- to four-year cycle for their
amenity choices.
13
2016
BUYER’S
THE
GUIDE
CATEGORIES
AMENITIES
Bathrobe
George Courey Inc.
Majestic International
Marina Textiles Inc.
Candles
Malaspina Soap Factory Inc.
Mega-Lab Foodservice
Neo-Image Candlelight Ltd.
Chocolates & Confectionary
Products
David Roberts Food
Maximillien & Company
Nestlé Professional
Clocks
Hotel Technologies
Sunbeam Hospitality/Jarden Corp.
Hairdryers
Andis Company
Hotelevision Canada Ltd.
Hardware for Guestrooms
Netversity Solutions
Syscan-Id
Ice Buckets
Browne Foodservice
Lancaster Colony Commercial Products
Universal Marketing Ltd.
In-room Coffee & Tea
Browne Foodservice
Georgia-Pacific Professional
JustSteph Sales Inc.
Kienna Coffee Roasters
Kraft Foodservice
Mother Parkers Tea & Coffee Inc.
Muldoon’s Own Hand Roasted Coffee
Starbucks Coffee Canada
Unisource, a Veritiv Company
Van Houtte (GMCR Canada Holding Inc.)
Irons
Minibars
Bartech Technology & Design
Dometic
LOC International Inc.
MicroFridge/Danby
Other
Canadian Hotel Supply
Hotel Metro
Jagorb International Ltd.
MicroFridge/Danby
Pet on Vacation
SOCAN
Tag Umbrella, division of Tag Products
Soap, Shampoo & Dispensers
Dispenser Amenities Inc.
Ecolab
Flexo Products Ltd.
Hunter Amenities International
JRS Amenities Ltd.
SCA Tork
Swisssol Inc. Creative Body Care
Sysco Guest Supply Canada Inc.
True North Hospitality
Waste Baskets
JRS Amenities Ltd.
Waste Not Basket
BATHROOM
Bathroom Accessories
American Standard Company
Mr. Grab Bar Inc.
Bathroom Dispensers
Cascades Tissue Group
Ecolab
SCA Tork
Swisssol Inc. Creative Body Care
Bathroom Fixtures
ACO Systems
Andis Company
Bath Fitter
BrassCraft
Delta Faucet/Masco Canada
Eggrock by Oldcastle Modular
Firma Bath Furniture
Great Grabz Design Emporium
Grohe Canada Inc.
Jalco
Kohler
Mansfield Plumbing Products LLC
MGS
Speakman
Symmons Industries Inc.
THG U.S.A.
Toto U.S.A. Inc.
Villeroy & Boch
Mirrors
Bethel International
Electric Mirror
Hospitality Needs Inc.
Kartners Bathroom Accessories
(The) Last Touch
PI Fine Art
Seura Inc.
Plumbing
ACO Systems
BrassCraft
Cifial U.S.A.
Grohe Canada Inc.
Hansgrohe U.S.A.
Jalco
Speakman
THG U.S.A.
Zurn Industries Ltd.
Shower Heads & Faucets
Bridgewater International
Cifial U.S.A.
Hansgrohe U.S.A.
Opella LLC
Speakman
T&S Brass and Bronze
Tissues & Paper Products
Kimberly-Clark Inc.
Kruger Products L.P.
SCA Tork
Towels
4M Trading Company
Eden Textile
Flexo Products Ltd.
George Courey Inc.
JostCo Textiles International
Roberta Uniforms & Textile
Standard Textile Company Inc.
Trilium Textiles Inc.
BEDS & BEDDING
Bed Frames
Bum Contract Indoor & Outdoor Furniture
Hypnos Canada/Araam Inc.
Hsquared Canada
King Koil Sleep Products
Leda Furniture
Meubles Saint Damase
Restwell Sleep Products
Serta Mattress Company
Simmons Canada Inc.
Tempur Sealy International
(Canadian Division)
Vandervitt Inc.
Beds - Roll-away/Sofa
Nationwide Hotel Supply Inc.
Simmons Canada Inc.
Blankets & Comforters
George Courey Inc.
GIII Ltd
Northern Feather Canada
Stamina Fibre
Superior Quilting Ltd.
United Feather & Down
Cribs
Foundations Worldwide Inc.
Molly Magee
Duvets
Eden Textile
George Courey Inc.
Rocky Mountain Down and Feather
World Wide Iozza Ltd.
15
Linens
4M Trading Company
Alsco Linen Canada
Caber Sure Fit Ltd.
Canadian Down & Feather Company Inc.
Eden Textile
Fabric Innovations
George Courey Inc.
GIII Ltd
Lieberman Tranchemontagne Inc.
Protect-A-Bed
Winsham Fabrik Canada Ltd.
Mattresses
Simmons Canada Inc.
Tempur Sealy International
(Canadian Division)
Therapedic Sleepking Crown Design
Pillows
Caber Sure Fit Ltd.
Canadian Down & Feather Company Inc.
Eden Textile
George Courey Inc.
Protect-A-Bed
Stamina Fibre
ENERGY
Air Cleaners
LG Electronics Canada Inc.
Air Conditioning
AJM Solutions Group Inc.
Belimo Aircontrols Inc.
Eco2max Inc.
Enercare Commerical Services
Goodman Air Conditioning & Heating
Gordon R. Williams Corp.
Islandaire
Master Group
NRG Equipment Inc.
Redmond/Williams
Taco Canada
Air Purification
Halton Indoor Climate Systems Ltd.
Humanscale Corp.
Control Systems
Delta Controls Inc.
Dimplex North America
NRG Equipment Inc.
16
Electrical Devices
Legrand
Redmond/Williams
Water Matrix
Electrical Equipment
Legrand
EQUIPMENT & SUPPLIES
Appliances
BHG (Brick Hospitality Group)
Electricity & Natural Gas Suppliers
Direct Energy
Enbridge Gas
Energyshop.com
Union Gas Ltd.
Energy Management
Eco2max Inc.
Energex Inc.
Intello Technologies Inc.
Islandaire
Master Group
MicroFridge/Danby
Onity
Union Gas Ltd.
Fans
Heating
Calcana Industries Ltd.
Eco2max Inc.
Goodman Air Conditioning & Heating
Modern Niagara HVAC Services
NRG Equipment Inc.
Redmond/Williams
Taco Canada
Lighting Systems
HD Supply
LightGuard
Panasonic Canada Inc.
Philips Day-Brite
WAC Lighting
Service & Maintenance
FirstOnSite
Ventilation
Redmond/Williams
Spring Air Systems Inc.
Taco Canada
Water Conservation & Treatment
Danamark WaterCare
Ecolab
Enbridge Gas
Goslyn Environmental Systems
HD Supply
Nestlé Waters Canada
ATMs
DirectCash Payments Inc.
Badges, Tags & Identification
Imprint Plus
Ketchum Manufacturing Inc.
Picture This On Granite
Banquet & Catering Equipment
Ca. Portable Dance Floor Co.
Chesher Equipment Ltd.
GBS Foodservice Equipment Inc.
Rabco Foodservice Ltd.
Tomlinson Industries
Vandervitt Inc.
Bar Equipment & Supplies/Services
American Metalcraft Inc.
Beer Gas Systems
Blakeslee Foodservice Equipment Inc.
Browne Foodservice
Dispense-Rite
Faema Canada
Forbes Industries
Haddon Equipment & Supplies
Long Range Systems Inc.
Minibar Systems
Scotsman Ice Systems
SOCAN
Sunkist Foodservice Equipment
Swissh Commercial Equipment
Vertex China
Zuccarini Importing Co. Ltd.
Brochure/Menu Holders
Bulletin Boards/Signage
Chief Mfg.
Gridcast Media
Postime Inc.
Visual Planning Corp.
Business Forms
A.D.S. Publishing Inc.
Allcard Ltd.
NEBS Business Products
Carts
Crown Custom Metal Spinning Inc.
Forbes Industries
Lockwood Manufacturing Inc.
Mul-T-Mat & Supply Co.
Rubbermaid Commercial Products Canada
Vandervitt Inc.
Dishwashers & Warewashing
Equipment
Cambro Manufacturing Co.
Champion Moyer Diebel
Diversey Care
East Coast Laundry Systems
Ecolab
Hobart Food Equipment Group Canada
Miele Ltd.
Dispensers - Beverage
Browne Foodservice
Bunn-O-Matic Corp. of Canada
Danamark WaterCare
Follett Corp.
Morton-Parker Ltd.
Supramatic Inc.
Western Refrigeration
& Beverage Equipment
Equipment Repairs & Installation
Schindler Elevator Corp.
West Coast FoodPak Systems Ltd.
Exercise Equipment
Advantage Fitness Sales Inc.
Hotel Fitness
Keystone Fitness
Life Fitness
PPL Aquatic Fitness & Spa Group Inc.
Food Processors & Blenders
Blakeslee Foodservice Equipment Inc.
Bravo Coffee Group
Cuisinart Canada
Robot Coupe U.S.A. Inc.
Fryers & Accessories
Alto-Shaam Canada
Browne Foodservice
Crown Verity Inc.
Hatco Corp.
Kendale Products Ltd.
Perfect Fry LLC
Pitco Frialator Inc.
TFI Food Equipment Solutions
Ice Machines & Ice Makers
Distex M&M Inc.
Follett Corp.
Manco Distributors Inc.
Manitowoc Foodservice/Garland Canada
Permul Ltd.
Kitchen Equipment
Canada Cutlery Inc.
Cuisinart Canada
Demaine & Collis Group
Ridalco Industries Inc.
Tarrison Products Ltd.
Waterford Wedgewood & Royal
Doulton Canada
Menus & Accessories
Browne Foodservice
Imprint Plus
Ovens & Microwaves
Alto-Shaam Canada
Amana Commercial/Celco
Foodservice Equipment Inc.
Amana Inc.
(The) Broaster Company
Cookshack Inc.
Garland Commercial Ranges
Globe Food Equipment Co.
MicroFridge/Danby
Montague Company
Rational Canada
Star Manufacturing International Inc.
Vulcan
Ranges, Broilers & Rotisseries
Crown Verity Inc.
Distex M&M Inc.
Garland Commercial Ranges
Montague Company
MVP Group Corp.
Permul Ltd.
Rational Canada
Vulcan
Refrigeration & Freezers
Cres Cor
Dometic
Habco
Hobart Food Equipment Group Canada
Igloo Refrigeration Ltd.
Manitowoc Foodservice/Garland Canada
MicroFridge/Danby
MVP Group Corp.
Vandervitt Inc.
Victory Refrigeration
Repairs, Maintenance & Restoration
FirstOnSite
Safety Products
Ecolab
Sanitation Equipment & Supplies
Diversey Care
Ecolab
Kärcher Canada Inc.
Professional Sanitation & Packaging
Rubbermaid Commercial Products Canada
Sealed Air Diversey Care
TrainCan Inc.
Smallwares & Cookware
Browne Foodservice
Canada Cutlery Inc.
Danesco Inc.
FoodPack Inc.
Johnson-Rose Inc.
KGB Marketing Inc.
Nella Cutlery Toronto
PanSaver
Prince Castle LLC
Regal Ware Inc.
Spring U.S.A.
Traex, a Libbey Foodservice Company
Trudeau Corp.
Spa Supplies & Services
Hunter Amenities International Ltd.
HydroTher Commercial Hot Tubs
Life Fitness
Lowry School for Pool & Spa Chemistry
PPL Aquatic Fitness & Spa Group Inc.
Revive Hot Towel Company
SteamSuite
Superior Pool Spa & Leisure
Swimeeze Swimwear by Stanleykem Inc.
Storage & Racking
Dispense-Rite
Ecolab
Protect-A-Bed
Vandervitt Inc.
Swimming Pools & Accessories
Hayward Pool Products
Hotel Waterparks
Lowry School for Pool & Spa Chemistry
Master Pools by Dominion Gunite
Calgary Ltd.
New Perspective Pools
Swimeeze Swimwear by Stanleykem Inc.
Vandervitt Inc.
Uniforms & Protective Apparel
Alsco Linen Canada
Ansell Canada
Blackwood Career Apparel + Essentials
Canadian Linen & Uniform Service
Chef Revival Inc.
Chef Works
Chef’s Hat Inc.
Cintas Canada
CMI Uniforms
Imagewear by Marks Work Wearhouse
Imprint Plus
Ronco
Shoes for Crews
Sika Footwear/Ecolad Corp.
Town & Country Uniforms Inc.
Wall & Ceiling TV Brackets
CES Distribution
Rocelco Inc. A/V Mounting Solutions
Warming & Holding Equipment
(The) Broaster Company
Cres Cor
Hanson Brass
Hatco Corp.
Prince Castle LLC
Spring U.S.A.
Star Manufacturing International Inc.
Vandervitt Inc.
FOOD & BEVERAGE PRODUCTS
Appetizers
Aliments ED Foods
Cavendish Farms
Janes Family Food Ltd.
McCain Foods (Canada)
Phillips Foods Inc.
Baked Goods & Supplies
Bunge Canada
Canada Bread Company Ltd.
Dufflet Pastries
Gourmet Baker
McCall’s
McCormick Canada
Otis Spunkmeyer Inc.
Rich Products Corp.
Weston Food Service
Beverages - Alcoholic
Bacardi Canada Inc.
Beer Gas Systems
Canadian Iceberg Vodka Corp.
Colio Estate Wines Inc.
Fine Wine Accessories
Henry of Pelham Wines
Hobbs & Co. Wine Merchants Inc.
MicroFridge/Danby
Peller Estates
Beverages - Non-Alcoholic
B.B.C. Sales & Service Ltd.
Boyds Coffee Company
Brazilian Canadian Coffee Co. Ltd.
Brewmatic Company
Canada Pure Water Company Ltd.
Canterbury Coffee Corp.
Club Coffee Company Inc.
Dairy Farmers of Ontario
Eska
Evian Natural Spring Water
Gerhards Importers Canada
Globe Coffee Co. Inc.
McCullagh Coffee (Food Service)
MicroFridge/Danby
Natural Fruit Canada
Naya
Ocean Spray International
Orchid Island Juice Company
Parmalat Canada
Pepsi-QTG Canada Inc.
(The) Pop Shoppe
Sun Pac Foods Ltd.
Bottled Water
Eska
Breakfast Foods
Aliments ED Foods
Burnbrae Farms
EggSolutions Inc.
Gourmet Baker
Quality Meats
Coffee & Tea
Bravo Coffee Group
Brewmatic Company
Faema Canada
Muldoon’s Own Hand Roasted Coffee
Second Cup Ltd.
Van Houtte (GMCR Canada Holding Inc.)
Condiments
Aliments ED Foods
Bunge Canada
French’s Foodservice – Reckitt Benckiser
(Canada) Inc.
Heinz Canada
McCormick Canada
Unilever Food Solutions
Wing’s Food Products
Dairy Products
Aliments ED Foods
Arla Foods Canada Inc.
Burnbrae Farms
Chapman’s Ice Cream Ltd.
Danone Inc.
Gay Lea Foods
Gordon Food Service (GFS)
Ivanhoe Cheese Inc.
Parmalat Canada
Saputo
Stirling Creamery Ltd.
Ethnic Foods & Specialty
Aliments ED Foods
Bonduelle North America Inc.
Burke Corporation
Campbell’s Foodservice
Canola Info
ConAgra Foods Canada Inc.
Cookshack Inc.
Dainty Foods
Derlea Brand Foods Inc.
Dr. Oetker Canada Ltd.
Dufflet Pastries
French’s Foodservice - Reckitt Benckiser
(Canada) Inc.
Frito Lay Canada
Gay Lea Foods
Greaves Jams & Marmalades
Heinz Canada
Horizon Milling G.P.
Hormel Foods Corp.
Italpasta Ltd.
JFC International Inc.
Kellogg Canada Inc.
Lamb Weston Canada
Lilydale Inc.
Lindt & Sprüngli (Canada) Inc.
Magic Seasoning Blends
McCall’s
Phillips Foods Inc.
Pinnacle Foods
Reckitt Benckiser Canada Inc.
17
Reuven International
Rich Products Corp.
Richardson Oilseed Ltd.
San Benito Foods (Neil Jones
Food Company)
Sara Lee Foodservice Ltd.
Sea Watch International Ltd.
Select Food Products Ltd.
Stanislaus Food Products Co.
Sun Rich Fresh Foods Inc.
Weston Food Service
Whyte’s Food Corp
Wong Wing (McCain Foods Ltd.)
Fish & Seafood
Aliments ED Foods
Aqua Star
Export Packers Company Ltd.
High Liner Foods Inc.
Meats
Aliments ED Foods
(The) Bruss Company
Burke Corporation
Cardinal Meat Specialists Ltd.
Janes Family Foods Ltd.
Macgregor’s Meat & Seafood Ltd.
Maple Leaf Foodservice
Piller’s Fine Foods
Quality Meats
TMF Foods
Poultry
Aliments ED Foods
Produce
Snack Foods
Aliments ED Foods
Cavendish Farms
Danone Inc.
Frito Lay Canada
Kraft Foodservice
FURNISHINGS & DECOR
Banquet Tables/Chairs
Global Furniture Group
Hsquared Canada
Level It Inc. (Table Bases for Uneven Floors)
National Event Supply
Rodo Industries Inc.
Sico America Inc.
Vandervitt Inc.
Carpets & Flooring
Altro Safety Flooring
Aqua Hospitality Carpets
DeFehr Furniture
18
Durkan
Healthier Choice
Interface Canada Inc.
Lexmark Carpet Mills Inc.
Milliken & Company
Peerless Hospitality
Phoenix Floor & Wall Products Inc.
Torlys Inc.
Trottco Ltd. Sales Agency
Case Goods
Advance Hotel Liquidators
BHG (Brick Hospitality Group)
BSG Inc.
Buhler Furniture
Casemills Ltd.
CPNA (Contract Partners of
North America)
Dalfen Sales Agency Inc.
Fleetwood Fine Furniture
Fusion Woodworks Inc.
Hospitality Designs
JSP Industries Inc.
Kimball Hospitality
Koregroup Inc.
Leda Furniture
Milliken & Company
ProffDesign Hotel Furniture
(The) Refinishing Touch
Shorewood Furniture
Chairs
Contract Supply Corp. Ltd.
Davidson Furniture Specialties Ltd.
Dinec Division of BDM + Furniture Inc.
Dor-Val Manufacturing
Grosfillex
Humanscale Corp.
ISA International Inc.
Jamco Chairs (The Table and Chair People)
Jaymar
Kimball Hospitality
MIDI Division of BDM + Furniture Inc.
Noram Interiors
Oggi Design Inc.
Schoolhouse Products Inc.
Sita Importing & Manufacturing Inc.
Southern Aluminum
Stylus Sofas Inc.
Vandervitt Inc.
Coat Racks
Eddie’s Hang-Up Display Ltd.
Dance Floors
Sico America Inc.
Vandervitt Inc.
Lamps
Dolan Hospitality
Gen-Lite Industries
Studio Italia Design
Ecolab
GDI Services (Canada) LP
Lighting (Decor)
Dolan Hospitality
Gen-Lite Industries
Humanscale Corp.
(The) Last Touch
LightGuard
Lunera Lighting Inc.
Philips Day-Brite
Postime Inc.
WAC Lighting
Deodorizers
Ecolab
Orkin PCO Services
Procter & Gamble Professional
Outdoor Furniture
Hauser Industries
Hsquared Canada
Kara Furniture Management Ltd.
Vandervitt Inc.
Sofas
C.C. Leathers Inc.
Dezmo Furniture
Hospitality Designs
Jaymar
JSP Industries Inc.
LCE Interiors
Liinz
Stylus Sofas Inc.
Therapedic Sleepking Crown Design
Vandervitt Inc.
Tables
Level It Inc. (Table Bases for Uneven Floors)
Vandervitt Inc.
Wall Coverings
Crown Wallpaper & Fabrics
Levey Industries Inc.
Odyssey Wallcoverings
WallDecor 3D
Window Coverings
Credible Upholstery Ltd.
Eden Textile
Fabric Innovations
Hunter Douglas Canada
LAUNDRY & CLEANING PRODUCTS
Baskets & Mops
Ecolab
Desks
BSG Inc.
Humanscale Corp.
Vandervitt Inc.
Chemicals
Diversey Care
Ecolab
Pak-It Green Cleaning Solutions
Garbage Cans
Witt Industries
Cleaning Supplies
Diversey Care
Disinfectants
Diversey Care
Ecolab
Intersteam Technologies
Dryers
Alberta Laundry Systems Ltd.
Automated Laundry Systems FG Inc.
Coinamatic Commercial Laundry Inc.
Continental Girbau Inc.
Girbau Industrial
Harco Co. Ltd.
Ipso (Commercial Coin Laundry)
K-Bro Linen Systems
Maytag Commercial Laundry
Milnor Laundry Systems
Ontario Laundry Systems Inc.
Sparkle Solutions
UniMac (Commercial Laundry Equipment)
Folding Equipment
Girbau Industrial
Harco Co. Ltd.
Housekeeping Equipment
Ecolab
Protect-A-Bed
Ironing Equipment
Girbau Industrial
Harco Co. Ltd.
Pest & Odour Control
Abell Pest Control Inc.
Ecolab
FirstOnSite
Orkin PCO Services
Protect-A-Bed
Purity Pest Control
Towels & Wipes
SCA Tork
Vacuum Cleaners
Advance
Cvtel Holdings Inc.
Diversey Care
Oreck Corp.
Washers
K-Bro Linen Systems
Sparkle Solutions
UniMac (Commercial Laundry Equipment)
SAFETY & SECURITY
Alarms
Salto Systems Inc.
Key Cards & Locks
Allcard Ltd.
Assa Abloy Hospitality
Beline
Kaba Lodging Systems
Onity
Safemark Systems
Salto Systems Inc.
Select Hospitality Systems
USFI Marketing Communications
Money-handling Equipment
CashTech Currency Products Inc.
Chase Paymentech Solutions
Cummins-Allison ULC
Occupancy Sensors
Safes & Vaults &
Safety-deposit Boxes
Safemark Systems
Surveillance Equipment
Matrix Integrated Solutions Ltd.
Sound Products
SERVICES
Accounting Services & Equipment
BAASS Business Solutions Inc.
Grant Thornton
Advertising & Sales Promotion
Bochsler Creative Solutions - Commercial
and Product Photography
Brand Culture Marketing and Promotions
Flip.to
Hotelier Magazine
iBrand Print
Imprint Plus
Interface Marketing Group Inc.
Karstan Communications Inc.
Quadrant Marketing Ltd.
SSP Group Inc. (Stir Sticks & Picks
International Inc.)
Tag Umbrella, division of Tag Products
VFM Leonardo Inc.
Virtual Visit Presentations Inc.
20
Architecture & Design
II By IV Design
ACI Wright Architects Inc.
API Development Consultants Inc.
BBA Design Consultants Inc.
BLT Construction Services Inc.
Box Interior Design Inc.
Cardoza Designers & Builders Corp.
Chamberlain Architect Services Ltd.
D.Zign Interior Planning & Project
Management Inc.
DCL Group of Companies
Dessco Countertops
Fusion Creative
GCB Inside
GUPM Construction Managers
Hager and Associates Inc.
HOK Designs
Houston Construction Ltd. (HCL Group)
JLL Hotels & Hospitality Group
(The) Last Touch
Moncur Design Associates
Number Ten Architectural Group
Penalta Group Ltd.
Renée Bates Designs
Royal Design Inc.
SSDG Interiors Inc.
Stahle Construction Inc.
Urban Innovations
WallDecor 3D
Yabu Pushelberg
Cleaning Services
BTS Building Cleaning Services Vancouver
Jani-King Canada Hospitality Divison
Construction & Renovation
Consultants
II By IV Design
A Couple of Chicks E-Marketing
A.D.S. Publishing Inc.
Above The Line Solutions
Agilysys Inc.
Allercom Allergy Consulting Inc.
American Express
Bayah Hospitality Services
Careful Consulting Services (Laundry &
Dry Cleaning)
CASAL Investments Inc.
CBRE Hotels
Colliers International Hotels
Condo In A Box
D.Zign Interior Planning & Project
Management Inc.
Diversey Care
Dominion Grand Hotel Group Inc.
Eco Crown Hospitality
GCB Inside
Global Hospitality Search Consultants Ltd.
Grant Thornton
HLT Advisory Inc.
HOK Designs
Horwath HTL - Montreal
Horwath HTL - Toronto
HVS - Toronto
HVS - Vancouver
Innsource Solutions Inc.
InnVentures Hospitality Corp.
Larry Mckenzie Realty Executives Elite
Mac Interior Design Inc.
Noraxx Inspections Inc.
PAG Hospitality
(The) Personnel Department
PKF Consulting Inc.
RGA Hotel Asset Management
RIBA Corp.
Rising Tide Consultants Ltd.
Signature Canada Inc.
Smart Serve Ontario
SSDG Interiors Inc.
STEM Consulting & Marketing Inc.
Surety Food Safety Group
Syer Hospitality Group Inc.
Urban Innovations
WeTrainHotels.com
Yabu Pushelberg
Credit Cards & Processing
American Express
Visa Canada
Employee Benefits & Compensation
(The) CG&B Group, part of Arthur J.
Gallagher Canada Ltd.
Group Lockhart Inc.
Environmental Services
Executive Search Firms & Staffing
Global Hospitality Search Consultants Ltd.
JRoss Recruiters
Lecours Wolfson
Mellors Exceptional Hospitality
Recruitment Services
Renard International Hospitality
Search Consultants
Financial & Leasing
Business Development Bank of Canada
CBRE Hotels
Citibank Canada
Clifton Blake
GE Canada
HSBC Canada
RBC Royal Bank
Tyne Hospitality Services Ltd.
First Aid & CPR Training
Active Canadian Emergency Training Inc.
Graphics & Design
Plan A PR & Marketing Inc.
Hiring, Recruitment & Retention
Insurance Services
Group Lockhart Inc.
Laundry & Linen Services
Airtrona Ozone Laundry Systems
Careful Consulting Services (Laundry
& Dry Cleaning)
Cintas Canada
HLS Linen Services
K-Bro Linen Systems
Ozomate, the Ozone Company
Sparkle Solutions
Lawyers
Cassels Brock Lawyers
Management Companies
Atlific Hotels
Crescent Hotels & Resorts
O’Neill Hotels & Resorts
Sodexo
Vantage Hospitality Group, Inc.
Marketing & Market Research
Big Picture Conferences
Bochsler Creative Solutions - Commercial
and Product Photography
Brand Culture Marketing and Promotions
Digital Alchemy
Flip.to
Fusion Creative
Hotelier magazine
VFM Leonardo Inc.
Memberships
Hospitality Financial & Technology
Professionals (HFTP)
Mortgage Brokers
CBRE Hotels
Parking Services
Impark
ParkSmart Inc.
Precise ParkLink Inc.
Vinci Park
Promotional Products & Printing
Ads Publishing
Biz Tool Shop
iBrand Print
Icon Digital Productions
Syscan-Id
Property-management Services
Digital Alchemy
DSC Hotel Systems
Elite Destination Homes
Smart Hotel Software
Public Relations Firms
Purchasing Programs
Condo In A Box
CPNA (Contract Partners of North America)
Koregroup Inc.
Preferred Alliance Group Systems Ltd.
Royal Design Inc.
Sodexo
Real-estate Services
CBRE Hotels
Cushman & Wakefield Ltd.
HVS - Toronto
Keller Williams Realty Centres Brokerage
Larry Mckenzie Realty Executives Elite
Paramount Lodging Advisors
Re/max
Sales & Appraisals (Hotels)
CBRE Hotels
Cushman & Wakefield Ltd.
HVS - Vancouver
Keller Williams Realty Centres Brokerage
Training Services
Oculus Hospitality Training & Business
Solutions Inc.
Smart Serve Ontario
TrainCan Inc.
Workplace Safety & Prevention Services
Waste Management
GFL Environmental Corp.
- Waste Management
Sanimax
Turtle Island Recycling
TABLETOP
China
Browne Foodservice
Cascadia Tableware
Dudson Canada Inc.
G.E.T. Enterprises LLC
Globe Hotelware Agency
(The) Hall China Company
Homer Laughlin China Co.
Noritake Canada Ltd.
Royal Doulton Hospitality
Sirius Tabletop Corp.
Tableware Solutions Ltd.
Vertex China
Villeroy & Boch
Doulton Canada
Doulton Canada
World Tableware, a Libbey
Foodservice Company
Crystal
Browne Foodservice
(The) Last Touch
Holloware
Browne Foodservice
Morton-Parker Ltd.
Flatware
Browne Foodservice
Cascadia Tableware
Dudson Canada Inc.
Lamplough Cutlery Ltd.
Sagetra Inc. (Sanelli Cutlery)
Thompson Toronto
Lobby Bar
Image: II by IV Design
Glassware
Browne Foodservice
Campus Products Inc.
Danesco Inc.
Lancaster Colony Commercial Products
Libbey Glassware, a Libbey
Foodservice Company
Trudeau Corp.
Doulton Canada
Foodservice Company
Napkins
Hamida Textiles Inc.
SCA Tork
Placemats
C.C. Leathers Inc.
Silverware
Browne Foodservice
YOUR HOSPITALITY
BUILDING PARTNER
416.755.2505 x22
bltconstruction.com
Toronto - Vancouver
Tablecloths
TECHNOLOGY &
COMMUNICATIONS
Audio-visual Equipment
CES Distribution
Chief Mfg.
Freeman Audio-Visual
Gridcast Media
Philips Hospitality
PSAV Presentation Services
Sirius XM Canada
TOA Canada Corp.
TSOC
Cash Registers
Casio Canada Ltd.
Moneris Solutions
Central Reservation Systems
JTECH Communications, Inc.
Northwind Maestro PMS
Oracle Micros Systems Inc.
Cloud-based Solutions
B4Checkin Online Booking System
DataCandy
FCS Computer Systems
WebRezPro Property Management System
Computer Hardware
Dynamic Digital Technologies
InnQuest Canada
PromoWare Corp.
TSOC
Digital TV
Bell Solutions for Small Business
Best Buy Canada Ltd.
Samsung Electronics Canada
Docking Stations
Hotel Technologies
TSOC
In-room Entertainment Systems
Guest-Tek Interactive Entertainment
Hotel Technologies
InnVue Inc.
Lodgenet Canada Inc.
PC Music
Philips Hospitality
Sirius XM Canada
TSOC
Internet Access
Allstream Inc.
Point of Presence Technologies Inc.
PurePages
TSOC
22
Kiosks (Self-serve Check-ins)
Ariane Systems North America
Movie, Video & Satellite
Programming
Smoovie TV
Point-of-Sale Systems
Agilysys Inc.
Casio Canada Ltd.
DataCandy
Hospitality Solutions International (HSI)
InnQuest Canada
iTesso Enterprise Lodging System
Maitre’D by Posera POS
Moneris Solutions
Profitek POS Solutions
Squirrel Systems
Visa Canada
Visual Information Products Inc.
Property-management Systems
CES Distribution
InnQuest Canada
Radio/Stereo
Hotel Technologies
Sirius XM Canada
Revenue Optimization
DataCandy
Software - Back of the House
Culinary Software Services Inc.
DataCandy
DSC Hotel Systems
GuestWare
Hospitality Solutions International (HSI)
InnQuest Canada
Mingus Software-Hotello
Onity
PromoWare Corp.
ResortSuite
Salto Systems Inc.
TierOne Hospitality Solutions Inc.
Software - Front of the House
DataCandy
InnQuest Canada
Reservationbooks.com
Sound Systems
CES Distribution
DMX Canada
Instacomm Canada Inc.
PC Music
Sirius XM Canada
Symphonex
TOA Canada Corp.
TSOC
Support and Service
Axxess Industries Inc.
Expert Systems Resources Inc.
Telecommunications
Allstream Inc.
Bittel U.S.A. Inc.
Biz Tool Shop
CES Distribution
Cetis Inc.
Cyberdon Global Connections
DataValet
Delta Controls Inc.
Frontrunner Network Systems
Liveport
Meteor Telecommunications Phone Systems
Mitel Network Solutions
Nova Communications
Phone Suite
Rogers Communications Inc.
Smart IP Phone Systems
Unity Telecom
Williams Telecommunications Corp.
Televisions
CES Distribution
Rocelco Inc. A/V Mounting Solutions
Samsung Electronics Canada
Seura Inc.
Two-way Radios
Nova Communications
Video Conferencing
Voicemail Sytems
Homisco Global Communications Solutions
Meteor Telecommunications Phone Systems
VOIP
Bittel U.S.A. Inc.
Cetis Inc.
Phone Suite
TSOC
Cvtel Holdings Inc.
DataValet
Liveport
PurePages
TSOC
COMPANY
DIRECTORY
II By IV Design
77 Mowat Ave., Ste. 109
Toronto, ON M6K 3E3
416-531-2224
iibyiv.com
4M Trading Company
5-2325 Hurontario St., Ste. 385
Mississauga, ON L5A 4K4
905-566-1352
4mtrading.ca
1150 Stavebank Rd., Ste. 100
Mississauga, ON L5G 2T9
905-990-0079
acoupleofchicks.com
Abell Pest Control Inc.
246 Attwell Dr.
Toronto, ON M9W 5B4
888-560-2056
sitecore.abell.ca
91 Starwood Rd.
Thornhill, ON L4J 9C9
416-617-0938
abovethelinesolutions.com
2171 Avenue Rd., Ste. 204
Toronto, ON M5M 4B4
416-322-2132
aciw.ca
ACO Systems
2880 Brighton Rd.
Oakville, ON L6H 5S3
877-226-4255
quartzbyaco.com
Active Canadian Emergency
Training Inc.
130 Wilson St.
Hamilton, ON L8R 1E2
800-205-3278
activecanadian.com
Wired & Wireless Networks
ADS Publishing
15 Secord Dr.
St. Catharines, ON L2N 1K9
905-688-6913
adspublishing.ca
ADS Publishing has been providing guest
directories to hotels in North America
since 1989. We’re industry leaders in
print, mobile directories, screens,
tablets and more.
1839-54 St. S.E.
Calgary, AB T2B 1N5
403-273-4040
albertalaundry.com
Western Canada’s leader in commercial
laundry since 1980 with expertise in
on-premise and coin laundry equipment
sales, service, repair and parts replacement for Electrolux/Wascomat laundry
equipment. Also parts and service for non
Electrolux/Wascomat laundry equipment.
Advance
14600 21st Ave. N.
Plymouth, MN 55447
612-338-5098
advance-us.com
2500 Lawrence Ave. E.
Toronto, ON M1P 2R7
416-757-2444
advancehotelliquidators.com
Advantage Fitness Sales Inc.
500 Denison St.
Markham, ON L3R 1B9
416-410-4480
afproducts.com
Agilysys, Inc.
1000 Windward Concourse,
Ste. 250
Alpharetta, GA 30005
877-369-6208
agilysys.com
Agilysys is a leading technology
company providing next-generation
point-of-sale, property management,
inventory/procurement, workforce
management, analytics and mobile/
wireless solutions and services to the
hospitality industry
Airtrona Ozone Laundry Systems
102-1040 South Service Rd.
Stoney Creek, ON L8E 6G3
airtrona.com
6110 Ordan Dr., Unit 5
Mississauga, ON L5T 2B4
905-795-7822 | 877-848-7822
ajmsolutionsgroup.com
AJM Solutions Group’s partnerships
with Amana, Telkonet and AirRevive
make them the leading supplier of
PTACs, energy management and fan
coil refurbishment solutions.
Aliments ED Foods
6200 Trans-Canada Highway
Pointe-Claire, QC H9R 1B9
514-695-3333
ed.ca
Aliments ED Foods specializes in
manufacturing soup bases, soup
mixes, seasonings and gravy mixes
for the foodservice and processor
markets. Products have been sold
under the LUDA signature since
1951. Canada’s foremost private
label expert and top producer of
gluten-free, vegetarian, sodiumreduced and other specialty
products, LUDA is a key partner to
your hotel’s foodservice success.
Allcard Ltd.
765 Boxwood Dr.
Cambridge, ON N3E 1A4
866-610-3073
allcard.ca
3482 River Run Ave., Ste. F
Ottawa, ON K2J 0R8
613-692-4223
allergycoaching.com
Allstream Inc.
200 Wellington St. W.
Toronto, ON M5V 3G2
855-299-7050
allstream.com
Alsco Linen Canada
14630 123rd Ave.
Edmonton, AB T5L 2Y5
780-454-9641
alsco.com
Alto-Shaam Canada
4-207 Edgeley Blvd.
Concord, ON L4K 4B5
905-660-6781
alto-shaam.ca
Altro Safety Flooring
80 Industrial Way
Wilmington, MA 01887
800-377-5597
altrofloors.com
Amana Commercial/Celco
Foodservice Equipment Inc.
585 Secretariat Ct.
Mississauga, ON L5S 2A5
905-364-5200
celco.ca
Amana Inc.
2800 220th Trail
Amana, IA 52204
931-438-3521
amanacommercial.com
American Express
101 McNabb St.
Markham, ON L3R 4H8
905-474-0870
americanexpress.com/canada
3708 N. River Rd., Ste. 800
Franklin Park, IL 60131
800-333-9133
amnow.com
5900 Avebury Rd.
Mississauga, ON L5R 3M3
905-949-4800
americanstandard.ca
Andis Company
1800 Renaissance Blvd.
Sturtevant, WI 53177
800-558-9441
andis.com
Ansell Canada
105 Rue Lauder
Cowansville, QC J2K 2K8
800-363-8340
ansellcanada.ca
Saplys Architects Inc. &
Fabiani Architects Inc.
1282 Cornwall Rd.
Oakville, ON L6J 7W4
905-337-7249
apidevelopmentconsultants.com
Collaborate. Commit. Create.
Our team and experience speaks for itself.
Let us re-position and create the hotel brand
that meets your portfolio’s needs.
Aqua Hospitality Carpets
888-467-5075
aquahospitalitycarpets.com
Aqua Hospitality Carpets offers unique
and distinctive carpet products for
multiple hospitality settings. Aqua brings
creative signature pieces, setting the bar
to innovative design standards.
Aqua Star
10 Director Ct.
Woodbridge, ON L4L 7E8
905-850-8740
aquastar.com
35 Rue Victor Hugo
93500 Pantin - France
33-1-48-10-61-00
ariane.com
Arla Foods Canada Inc.
675 Rivermede Rd.
Concord, ON L4K 2G9
905-669-9676
arlafoods.ca
Assa Abloy Hospitality
160 Four Valley Dr.
Vaughan, ON L4K 4T9
800-461-3007
assaabloy.ca
Atlific Hotels
250 St. Antoine W., Ste. 400
Montreal, QC H2Y 0A3
514-509-5500
atlific.com
Automated Laundry
Systems FG Inc.
916 Rue Michelin
Laval, QQ H7L 5C1
450-621-6124
laveuse.com
The equipment we use represents
us and determines our level of
success. Authorized partner and
distributor for Electrolux and
Wascomat Professional Laundry
Equipment, we‘re based near
Montreal, in Quebec. We pride
ourselves on offering equipment
made by the industry’s leaders in innovation and design. Your life should
be easier and more profitable.
23
103-470 Neave Ct.
Kelowna, BC V1V 2M2
866-680-2457
axxind.com
200 Boul. Bouchard
Dorval, QC H9S 5X5
877-439-8502
bell.ca/smb
1600 Henri Bourassa Blvd. W., Ste. 630
Montreal, QC H3M 3E2
514-384-4281
bonduelle.ca
(The) Bruss Company
3548 Kostner Ave. N.
Chicago, IL 60641
800-621-3882
bruss.com
8235 Swenson Way
Delta, BC V4G 1J5
604-589-7802
bbcsales.com
8800 Glenlyon Parkway
Burnaby, BC V5J 5K3
877-423-3429
bestbuy.ca/bbfb
17 6th Ave. E.
Vancouver, BC V5T 1J3
604-738-2990
boxinteriordesign.com
BSG Inc.
255 Rue Dessureault
Trois-Rivieres, QC G8T 2L7
819-374-2799
bsg.qc.ca
2017 Parker St.
Halifax, NS B3K 4T6
902-423-3001
b4checkin.com
1-43 Riviera Dr.
Markham, ON L3R 5J6
905-477-6155
bethelin.com
19730 Sandy Blvd. N.E.
Portland, OR 97230
800-545-4077
boyds.com
BTS Building Cleaning
Services Vancouver
212-670 West 6th Ave.
Vancouver, BC V5Z 1A3
778-928-4523
btsbuildingmaintenance.com
344 Bloor St. W., Ste. 308
Toronto, ON M5S 3A7
416-364-6017
baass.com
Big Picture Conferences
56 The Esplanade, Ste. 509
Toronto, ON M5E 1A7
416-924-2002
bigpictureconferences.ca
Brand Culture Marketing
and Promotions
14-5250 Satellite Dr.
Mississauga, ON L4W 5G5
905-361-0305
brandculture.ca
Bacardi Canada Inc.
1000 Steeles Ave. E.
Brampton, ON L6T 1A1
905-451-6100
bacardi.com
Bittel U.S.A. Inc.
151 Sunrise Ave. N., Ste. 1106
Roseville, CA 95661
949-257-1035
bittelusa.com
6000 South Eastern Ave., Ste. 12A-D
Las Vegas, NV 89119
702-369-5550
bartech.com
Biz Tool Shop
38 Milne Lane
Queensville, ON L0G 1R0
905-478-4811
biztoolshop.com
Bath Fitter
803 Arrow Rd.
Toronto, ON M9M 2L4
416-742-0429
bathfitter.com
Blackwood Career Apparel
+ Essentials
1428 Charles St.
Vancouver, BC V5L 2S8
604-872-5088
blackwoodapparel.com
1406 Mountainview Ct.
Coquitlam, BC V3E 2R9
604-229-0651
bayah.net
202-1168 Hamilton St.
Vancouver, BC V6B 2S2
604-688-4434
bba-design.com
Beer Gas Systems
9 Amity Rd.
Mississauga, ON L5M 1P1
416-434-0858
beergassystems.com
5845 Kennedy Rd.
Mississauga, ON L4Z 2G3
866-805-7089
belimo.us
Beline
5853 Point West Dr.
Houston, TX 77036
866-374-5416
belinelocks.com
24
Blakeslee Foodservice
Equipment Inc.
19-1149 Bellamy Rd. N.
Scarborough, ON M1H 1H7
416-751-2625
blakeslee.ca
BrassCraft
395 Matheson Blvd. E.
Mississauga, ON L4Z 2H2
905-712-3030
brasscraft.com
Bravo Coffee Group
2125-21000 Westminster Highway
Richmond, BC V6V 2S9
604-232-9272
bravocoffee.ca
1260 Martin Grove Rd.
Toronto, ON M9W 4X3
416-749-2000
braziliancoffeeco.com
Brewmatic Company
P.O. Box 2959
Torrance, CA 90509
310-787-5444
brewmaticusa.com
Brick Hospitality Group (BHG)
4250 Dufferin St.
Toronto, ON M3H 5W4
416-635-4834
thebrick.com
mnicholls@thebrick.com
B.L.T. Construction Services Inc.
953A Eglinton Ave. E.
Toronto, ON M4G 4B5
416-755-2505
bltconstruction.com
Your Hospitality Building Partner
We partner with each of our clients to
build trust, commitment and integrity while
building toward a common goal.
Bochsler Creative Solutions
- Commercial and Product
Photography
945 Sheldon Ct.
Burlington, ON L7L 5K6
905-681-8829
bcreativesolutions.com
Bridgewater International
1948 West 2425 S., Ste. 4
Woods Cross, UT 84087
801-292-2706
bridgewaterintl.com
Broaster Company
2855 Cranston Rd.
Beloit, WI 53511-3991
608-365-0193
broaster.com
Browne Foodservice
100 Esna Park Dr.
Markham, ON L3R 1E3
877-327-6963
brownefoodservice.com
Buhler Furniture
700 King Edward St.
Winnipeg, MB R3H 1B4
800-745-7370
buhlerhospitality.com
Bum Contract Indoor
& Outdoor Furniture
2750 Coventry Rd.
Oakville, ON L6H 6R1
855-337-2995
bumcontract.com
Bunge Canada
2190 South Service Rd. W.
Oakville, ON L6L 5N1
800-361-3043
bungecanada.com
280 Industrial Parkway S.
Aurora, ON L4G 3T9
905-841-2866
bunn.com
Burke Corporation
1516 South D Ave., P.O. Box 209
Nevada, IA 50201
800-654-1152
burkecorp.com
Burnbrae Farms
5434 Tomken Rd.
Mississauga, ON L4W 1P2
905-624-3600
burnbraefarms.com
Business Development
Bank of Canada
5 Ville Marie Place, Ste. 400
Montreal, QC H3B 5E7
877-232-2269
bdc.ca
C.C. Leathers Inc.
388 Carlaw Ave., Ste. 303
Toronto, ON M4M 2T4
905-727-8021
contractleathers.com
816 Via Alondra
Camarillo, CA 93012
800-662-2395
cpdfc.com
A HIGHER
DEGREE OF
HOSPITALITY
Showcasing the best
in hospitality design.
Register today at hdexpo.com
Use HOTELIER for your free expo pass.
MAY 4-6, 2016
MANDALAY BAY r LAS VEGAS
Presented by
In association with
Produced by
Caber Sure Fit Ltd.
1-35 Valleywood Dr.
Markham, ON L3R 5L9
905-305-5208
cabersurefit.com
Canola Info
400-167 Lombard Ave.
Winnipeg, MB R3B 0T6
866-479-0853
canolainfo.org
5507 6th St. S.E.
Calgary, AB T2H 1L6
800-778-6729
calcana.com
Canterbury Coffee Corp.
13840 Mayfield Place
Richmond, BC V6V 2E4
888-273-8684
canterburycoffee.com
5801 Skylab Rd.
Huntington Beach, CA 92647
714-848-1555
cambro.com
Cardinal Meat Specialists Ltd.
155 Hedgedale Rd.
Brampton, ON L6T 5P3
905-459-4436
cardinalmeats.com
Campbell’s Foodservice
60 Birmingham St.
Toronto, ON M8V 2B8
800-575-7687
campbellfoodservice.ca
2-10 West Pearce St.
Richmond Hill, ON L4B 1B6
905-881-3324
cardoza.ca
Campus Products Inc.
Mississauga, ON L4W 2R7
866-912-3469
cpishine.com
Careful Consulting Services
(Laundry & Dry Cleaning)
120 Promenade Cir., Ste. 910
Thornhill, ON L4J 7W9
905-881-5906
Canada Bread Company Ltd.
10 Four Seasons Place
Etobicoke, ON M9B 6H7
416-641-4547
canadabreadfoodservice.ca
1419 Stonehampton Ct.
Pickering, ON L1V 7C9
416-402-6076
Canada Cutlery Inc.
1964 Notion Rd.
Pickering, ON L1V 2G3
905-683-8480
canadacutlery.com
Canada Pure Water Company Ltd.
7 Kodiak Cres.
Toronto, ON M3J 3E5
416-631-5800
canadapure.com
Canadian Down & Feather
Company Inc.
P.O. Box 310, Station B
Toronto, ON M5T 2W2
416-532-3200
canadiandownandfeather.com
100 Milwaukee Ave. S.
Vernon Hills, IL 60061-4305
800-950-9970
canadianhotelsupply.com
Canadian Iceberg Vodka Corp.
23 Lesmill Rd., Ste. 401
Toronto, ON M3B 3P6
416-443-6200
icebergvodka.com
20 Atomic Ave.
Toronto, ON M8Z 5L1
416-354-3160
canadianlinen.com
26
77 Boul. Marie-Victorin
Candiac, QC J5R 1C3
800-361-4070
afh.cascades.com
Cascadia Tableware
1278 Varnon Dr.
Vancouver, BC V6A 4C9
604-255-4222
cascadiatableware.com
Casemills Ltd.
14-1580 Trinity Dr.
Mississauga, ON L5T 1L6
905-565-0557
casemills.com
CashTech Currency Products Inc.
1040 Cardiff Blvd.
Mississauga, ON L5S 1P3
800-268-5457
cashtechcurrency.com
Casio Canada Ltd.
141 McPherson St.
Markham, ON L3R 3L3
905-248-4400
casio.com
Cassels Brock & Blackwell LLP
40 King St. W., Ste. 2100 Scotia Plaza,
Toronto, ON M5H 3C2
416-869-5300
casselsbrock.com
Cassels Brock has an established track record
in the highly competitive hospitality industry,
with specific expertise in acquisitions, financing,
property development and operational matters.
Cavendish Farms
100 Midland Dr.
Dieppe, NB E1A 6X4
800-561-7945
cavendishfarms.com
CBRE Hotels
145 King St. W., Ste. 600
Toronto, ON M5H 1J8
416-815-2371
cbre.com
CBRE Hotels is the most comprehensive
provider of professional hospitality
services in Canada, displaying thought
leadership and industry expertise
through a combination of brokerage,
advisory and valuation services across
all asset types and geographies.
CES Distribution
4061 Rue Garand
Laval, QC H7L 5Z5
855-237-4683
cesdistribution.com
CES Distribution is a leading Canadian
company that specializes in selling
electronic products designed
exclusively for the hospitality
and trade industries.
Cetis Inc.
3362 Big Pine Trail
Champaign, IL 61822
217-898-7610
cetisgroup.com
The CG&B Group, part of
Arthur J. Gallagher Canada Limited
120 South Town Centre Blvd.
Markham, ON L6G 1C3
Kinnari Lakhani | 905-948-2614
cgbgroup.com
The CG&B Group, part of Arthur J.
Gallagher Canada Limited is one of the
leading hotel insurance providers in Canada
and worldwide. Our ‘Hotels First’ program
provides a complete solution for Hotel
owners and franchisees.
5096 South Service Rd., Ste. 103
Burlington, ON L7L 5H4
905-631-7777
chamberlainipd.com
2674 North Service Rd.
Jordan Station, ON L0R 1S0
905-562-4195
championindustries.com
100 Chapman’s Cres.
Markdale, ON N0C 1H0
800-265-9110
chapmans.ca
2075 Kennedy Rd., Ste. 200
Toronto, ON M1T 3V3
416-940-6300
chasepaymentechsolutions.com
Chef Revival Inc.
3300 Bloor St. W., Ste. 3140
Toronto, ON M8X 2X3
800-248-9826
chefrevival.com
Chef Works
12325 Kerran St.
Poway, CA 92064
800-372-6621
chefworks.com
Chef’s Hat Inc.
14536-115 Ave. N.W.
Edmonton, AB T5M 3B9
866-243-3428
chefs-hat.com
2-6599 Kitimat Rd.
Mississauga, ON L5N 4J4
905-363-0309
chesher.com
Chief Mfg.
135 Bayfield St., Ste. 101C
Barrie, ON L4M 3B3
877-345-4329
chiefmfg.com
PAMPERING
YOUR GUESTS
JUST GOT EASIER.
The newly released Veritiv™ Lodging Product Guide
encompasses everything you need to provide your
guests with an enjoyable and comfortable stay. It
offers an incomparable selection of brands and
products for every room of your hotel. Available in
both printed or digital formats.
Email Soula Mellios at
soula.mellios@veritivcorp.com
to order your digital or
printed catalogue today.
© 2016 Veritiv Corporation. All rights reserved. Veritiv and the Veritiv logo are trademarks of Veritiv Corporation or its afﬁliates.
veritivcorp.com
Cifial U.S.A.
6540 Peachtree Industrial Blvd., Ste. A
Norcross, GA 30071
800-528-4904
cifialusa.com
5935 Airport Rd., Ste. 405
Mississauga, ON L4V 1W5
877-825-0589
conagrafoods.com
1880 Kipling Ave.
Toronto, ON M9W 4J1
416-243-9333
crowncookware.ca
Dainty Foods
20 Bay St., 12th Floor
Toronto, ON M5J 2N8
905-624-2528
mrrm.ca
Cintas Canada
3-6300 Kennedy Rd.
Malton, ON L5T 2X5
905-670-4409
cintas.ca
Condo In A Box
4-3750 Edgemont Blvd.
North Vancouver, BC V7R 2P8
604-984-8649
condoinabox.com
Crown Verity Inc.
37 Adams Blvd.
Brantford, ON N3S 7V8
519-751-1800
crownverity.com
6780 Campobello Rd.
Mississauga, ON L5N 2L8
905-821-8970
milk.org
Crown Wallpaper & Fabrics
88 Ronson Dr.
Etobicoke, ON M9W 1B9
416-245-2900
crownwallpaper.com
5760 Ave. Royalmount, Bureau 208
Mont-Royal, QC H4P 1K5
514-341-3482
dalfensales.com
Cuisinart Canada
100 Conair Parkway
Woodbridge, ON L4H 0L2
800-472-7606
cuisinart.ca
Danamark WaterCare
90 Walker Dr.
Brampton, ON L6T 4H6
888-326-2627
danamark.com
1900 Folsom St., Ste. 210
Boulder, CO 80302
303-447-3334
cheftec.com
Danesco Inc.
18111 Trans Canada Highway
Kirkland, QC H9J 3K1
514-694-9111
danescoinc.com
Cummins-Allison ULC
3-3350 Ridgeway Dr.
Mississauga, ON L5L 5Z9
905-814-6184
cumminsallison.ca
Danone Inc.
100 Rue Lauzon
Boucherville, QC J4B 1E6
800-326-6638
danone.ca
Citibank Canada
123 Front St. W., Ste. 1900
Toronto, ON M5J 2M3
888-638-2274
citi.com/canada
Clifton Blake
890 Yonge St., Ste. 602
Toronto, ON M4W 3P4
416-850-6809
cliftonblake.com
55 Carrier Dr.
Toronto, ON M9W 5V9
416-675-1300
clubcoffee.ca
CMI Uniforms
424 Heddle Cres.
Newmarket, ON L3X 2J2
866-534-2972
cmiuniforms.ca
301 Matheson Blvd. W.
Mississauga, ON L5R 3G3
800-361-2646
coinamatic.com
Coinamatic offers a complete line of
commercial laundry equipment as well
as Ecotex laundry oxidation systems,
designed to increase productivity and
output, and reduce costs.
Colio Estate Wines Inc.
1 Colio Dr., P.O. Box 372
Harrow, ON N0R 1G0
800-265-1322
coliowines.com
1 Queen St. E., Ste. 2200
Toronto, ON M5C 2W5
416-777-2200
colliershotels.com
Canada’s leader in hotel real estate has a
global network of hospitality professionals,
which specializes in hotel and resort
brokerage, debt placement as well as
strategic advisory and research.
28
2500 State Rd. 44
Oshkosh, WI 54904
800-256-1073 | 920-231-8222
continentalgirbau.com
At Continental Girbau, we work
to perfectly fit laundry equipment
to the unique production needs
of our hospitality clients. Our
expansive product offering works
seamlessly together for the ultimate
in reduced energy and labour costs,
bolstered productivity, unmatched
programmability, superior
durability and ease of use.
Contract Supply Corp. Ltd.
2555 Hensall St.
Mississauga, ON L5A 2T1
905-804-8808
contractsupply.ca
Cookshack Inc.
2304 Ash St. N.
Ponca City, OK 74601-1100
800-423-0698
cookshack.com
CPNA (Contract Partners
of North America)
40-3100 Boul. Harwood
Vaudreil, QC J7V 8P2
800-567-9917
cpnainc.com
Credible Upholstery Ltd.
233 Signet Dr.
Toronto, ON M9L 1V3
855-745-9100
credibleupholstery.com
Cres Cor
5925 Heisley Rd.
Mentor, OH 44060
877-273-7267
crescor.com
Crescent Hotels & Resorts
552 Wellington St. W., Ste. 1405
Toronto, ON M5V 2V5
416-913-4626
chrco.ca
Cushman & Wakefield
Toronto, ON M5E 1S9
416-862-0611
cushmanwakefield.com
Working in seamless partnership with
our hospitality consultancy colleagues
across the globe, our Canadian team
of dedicated lodging professionals
blends operational and capital markets
expertise to deliver complete solutions.
DataCandy
642 Rue de Courcelle, Bureau 304
Montreal, ON H4C 3C5
514-903-3282, ext. 55
datacandy.com
DataCandy’s loyalty and gift card
programs offer your business a simple
and affordable solution to increase
traffic, visit frequency and average
ticket size.
Cvtel Holdings Inc.
74 River Rd.
Arnprior, ON K7S 1R2
613-622-0001
cv-tel.ca
DataValet
5275 Queen-Mary Lane
Montreal, QC H3W 1Y3
866-532-4448
datavalet.com
4 Holland Dr., Unit B
Bolton, ON L7E 1G1
905-629-8842
cyberdon.com
David Roberts Food
426 Watline Ave.
Mississauga, ON L4Z 1X2
905-502-7700
davidrobertsfoodcorp.com
D.Zign Interior Planning
& Project Management Inc.
21 Queen St. E., Ste. 800
Brampton, ON L6W 3P1
905-450-9950
dzigninteriors.com
Davidson Furniture Specialties Ltd.
40 Konrad Cres.
Markham, ON L3R 8T4
905-475-8376
davidsonfurniture.ca
51 Roysun Rd., Ste. 13
Vaughan, ON L4L 8P9
416-800-8764
dclgrp.com
1739 Orangebrook Ct.
Pickering, ON L1W 3G8
905-839-7212
derlea.com
DeFehr Furniture Ltd.
125 Furniture Park
Winnipeg, MB R2G 1B9
204-988-5630
defehr.com
DeFehr a leading manufacturer of case
good furniture control’s the process from
raw lumber to finished product resulting
in a quality end product hoteliers are
proud to showcase in their properties.
Delta Controls Inc.
17850 56th Ave.
Surrey, BC V3S 1C7
604-574-9444
deltacontrols.com
350 South Edgeware Rd.
St. Thomas, ON N5P 4L1
800-209-7915
deltafaucet.ca
20-2150 Winston Park Dr.
Oakville, ON L6H 5V1
905-337-2995
Dessco Countertops
1359 Osprey Dr.
Ancaster, ON L9G 4V5
905-304-9449
desscocountertops.com
Dezmo Furniture
3035 Boul. Industriel
Sherbrooke, QC J1L 2T9
819-566-1515
dezmofurniture.com
Digital Alchemy
5750 Stratum Dr.
Fort Worth, TX 76137
817-504-3863
data2gold.com
1367 Industrial Rd.
Cambridge, ON N3H 4W3
519-650-3630
dimplex.com
The revolutionary Opti-myst® Pro 1000 uses
water-based ultrasonic technology to produce
a compelling flame and smoke effect so
authentic it is often mistaken for wood-burning
fire. Optically and audibly flawless, the
Opti-myst® Pro 1000 creates an inviting and
relaxing space without compromising safety.
505 Newbold St.
London, ON N6E 1K4
800-639-4756
dispenser-amenities.com
Dispense-Rite
2205 Carlson Dr.
Northbrook, IL 60062
847-753-9595
dispense-rite.com
Distex M&M Inc.
129 Montée de Liesse
Saint-Laurent, QC H4T 1T9
514-382-3620
distex.ca
Dinec Division of
BDM + Furniture Inc.
1273 Boul. Saint-Laurent O.
Louiseville, QC J5V 2L4
800-567-8549
dinec.com
Diversey Care
2401 Bristol Cir.
Oakville, ON L6H 6P1
905-829-1200
diversey.com
1420 28 St. N.E., Ste. 6
Calgary, AB T2A 7W6
888-414-3733
directcash.net
DMX Canada
2425 Matheson Blvd. E., Ste. 800
Mississauga, ON L4W 5K4
800-350-0369
dmx.com
Direct Energy Business
1001 Liberty Ave., Ste. 1200
Pittsburgh, PA 15222
800-830-5923
directenergy.com
Dolan Hospitality
222 Second Ave., Extension S.
Seattle, WA 98104
888-506-7383
dolanhospitality.com
www.intello.com
Dometic
2320 Industrial Parkway
Elkhart, IN 46516
574-294-2511
dometicusa.com
Eco2max Inc.
880-1435 St. Alexandre St.
Montreal, QC H3A 2G4
514-378-1879
eco2max.com
2000-1500 West Georgia St.
Vancouver, BC V6G 2Z6
604-669-2666
dominiongrand.com
11800 Boul. Laurentien
Saint-Laurent, QC H4K 2E1
800-561-7780
dor-val.com
Dr. Oetker Canada Ltd.
2229 Drew Rd.
Mississauga, ON L5S 1E5
905-678-1311
oetkerfoodservice.ca
DSC Hotel Systems
1500-885 West Georgia St.
Vancouver, BC V6C 3E8
778-340-3235
dschotel.com
Dudson Canada Inc.
6900 Airport Rd., Ste. 115
Mississauga, ON L4V 1E8
905-897-7540
dudsonusa.com
Dufflet Pastries
166 Norseman St.
Toronto, ON M8Z 2R4
416-536-1330
dufflet.com
Durkan
405 Virgil Dr.
Dalton, GA 30721
800-241-4580
durkan.com
Dynamic Digital Technologies
1455 16th Ave.
Richmond Hill, ON L4B 4W5
905-707-0455
dynamicdigital.ca
519 Herring Cove Rd.
Halifax, NS B3R 1X3
902-477-7722
eclaundry.ca
East Coast Laundry Systems is a fullservice laundry equipment provider,
offering laundry design, sales, service,
installation, parts and consultation
throughout Atlantic Canada.
1734 Bow Valley Trail, P.O. Box 8187
Canmore, AB T1W 2T9
877-326-7829
ecocrownhospitality.com
30
345 St. Peter St., Ste. 1600
St. Paul, MN 55102
866-650-4334
elitedestinationhomes.com
Fabric Innovations
3111 Ponce De Leon Blvd.
Coral Gables, FL 33134
305-860-5757
fabricinnovations.com
Enbridge Gas
500 Consumers Rd.
North York, ON M2J 1P8
877-362-7434
enbridge.com/business
Faema Canada
672 Dupont St.
Toronto, ON M6G 1Z6
416-535-1555
faema.net
1430 Glencoe Dr.
Arcadia, CA 91006
714-731-2350
fcscs.com
Ecolab
5105 Tomken Rd.
Mississauga, ON L4W 2X5
800-352-5326
ecolab.com
When it comes to clean, Ecolab
is the effective and sustainable
choice. We have developed
solid technologies to provide
superior performance and reduce
packaging, storage costs and
resource use. Ecolab is the leading
supplier of cleaning and sanitation
chemicals and programs to the
foodservice and accommodation
industries in Canada and globally.
Eddie’s Hang-Up Display Ltd.
60 West 3rd Ave.
Vancouver, BC V5Y 1E4
604-708-3100
eddies.com
Eden Textile
10934 120 St.
Edmonton, AB T5H 3P7
800-661-7239
edentextile.com
Eden Textile® is a Canadian company
with more than 65 years of history
and experience in the textile industry.
We provide various products to the
hospitality, healthcare, camp and
housing, food and beverage and health
and beauty industries.
Eggrock By Oldcastle Modular
200 Keystone Dr.
Telford, PA 18969
215-257-2255
oldcastle.com
EggSolutions Inc.
283 Horner Ave.
Toronto, ON M8Z 4Y4
416-231-2309
eggsolutions.ca
Electric Mirror
11831 Beverly Park Rd., Bldg. D
Everett, WA 98204
425-776-4946
electricmirror.com
Enercare Commercial Services
30 High Meadow Place
Toronto, ON M9L 2Z5
866-521-7217
enercare.ca/commercial
Fine Wine Accessories
90 Broomfield Dr.
Billingshurst, West Sussex RH14 9TW
01403-784852
fine-wine-accessories.co.uk
As a premier provider of
essential home and commercial
services, it’s our mission to
make you and your business
comfortable. We rent, finance
and sell water heating, heating
and cooling equipment. We
also provide comprehensive
maintenance programs,
backed by our certified
technicians with an average
experience level of 23 years.
Firma Bath Furniture
80 Hanlan Rd.
Toronto, ON L4L 3P6
416-706-0552
firmabathfurniture.com
Energex Inc.
138 West 8th Ave.
Vancouver, BC V5Y 1N2
866-787-1836
energexinc.com
Energyshop.com
2271 Stouffville Rd., P.O. Box 266
Gormley, ON L0H 1G0
905-737-5041
energyshop.com
Eska
25 Adelaide St. E., Ste. 1000
Toronto, ON M5C 3A1
866-434-3752
eskawater.com
Evian Natural Spring Water
314 Queen St., Ste 107
Bolton, ON L7E 4Z9
905-483-3800
evian.com
850 Tapscott Rd., Ste. 11
Toronto, ON M1X 1N4
416-299-7017
expsys.com/hospitality
Export Packers Company Ltd.
107 Walker Dr.
Brampton, ON L6T 5K5
905-792-9700
exportpackers.com
FirstOnSite Restoration
60 Admiral Blvd.
Mississauga, ON L5T 2W1
905-696-2900
firstonsite.ca
FirstOnSite Restoration is a
leading Canadian emergency
restoration provider delivering 24/7
disaster response in times of fire,
flood, wind or any property
damage situation.
Fleetwood Fine Furniture
156 Corstate Ave., Unit 3
Vaughan, ON L4K 4X2
800-665-0314
fleetwoodfinefurniture.com
Flexo Products Ltd.
4777 Kent Ave.
Niagara Falls, ON L2H 1J5
905-354-2723
flexoproducts.com
Flip.to
630 N. Wymore Rd., Ste. 330
Maitland, FL 32751
407-287-6122
flip.to
Follett Corp.
801 Church Lane
Easton, PA 18040
800-523-9361
follettice.com
FoodPack Inc.
7700 Pine Valley Dr., P.O. Box 72083
Woodbridge, ON L4L 8N8
416-659-4149
foodpack.ca
GLōSM
Executive Residency
Best Western®
Vīb®
Best Western Plus®
BW Premier Collection®
Best Western Premier®
Seven unique hotel brands
mean greater global marketshare
Low fees - greater ROI.
Power of a Global Brand - Over 4,100 hotels in more than 100
countries and territories worldwide*
New construction development incentives**
SM
Discover everything Best Western® Hotels & Resorts
can bring to your investment portfolio – talk to us today.
bestwesterndevelopers.com | 800.847.2429
* Numbers are approximate, may fluctuate and include hotels currently in the development pipeline **For certain markets
Each Best Western® branded hotel is independently owned and operated. Best Western and the Best Western marks are service marks or registered service marks of
Best Western International, Inc. ©2016 Best Western International, Inc. All rights reserved.
Girbau Industrial
2500 State Rd. 44
Oshkosh, WI 54904
800-256-1073
girbauindustrial.com
10-3770B Laird Rd.
Mississauga, ON L5L 0A7
888-209-0999
williamshvac.com
Forbes Industries
1933 East Locust St.
Ontario, CA 91761
909-923-4559
forbesindustries.com
GCB Inside
1320 Shawson Dr., Ste. 200
Mississauga, ON L4W 1C3
905-795-1912
gcbinside.com
5216 Portside Dr.
Medina, OH 44256
330-722-5033
foundations.com
60 Worcester Rd.
Etobicoke, ON M9W 5X2
855-593-8585
gdiservices.ca
P.O. Box 424
Aurora, ON L4G 5R6
905-841-0990
goslyn.ca
Freeman Audio Visual
Mississauga, ON L4W 5B3
905-366-9200
freemanav-ca.com
GE Canada
2300 Meadowvale Blvd.
Mississauga, ON L5N 5P9
905-858-5100
ge.com/ca
Gourmet Baker
502-4190 Lougheed Highway
Burnaby, BC V5C 6A8
604-298-2652
gourmetbaker.com
French’s Foodservice - Reckitt
Benckiser (Canada) Inc.
2-1680 Tech Ave.
Mississauga, ON L4W 5S9
866-428-0119
frenchsfoodservice.ca
Gen-Lite Industries
9130 Rue Boivin
Lasalle, QC H8R 2E4
514-364-9933
genlite.com
Frito Lay Canada
P.O. Box 40
Cambridge, ON N1R 5S9
800-376-2257
fritolay.ca
George Courey Inc. (GCI)
6620 Rue Ernest Cormier
Laval, QC H7C 2T5
450-661-6620
georgecourey.com
412 Linden Ave.
Rochester, NY 14625
800-724-7378
frontrunnernetworks.com
Fusion Creative
2659 Douglas St., Second Floor Vancouver, BC V8T 5M2
604-909-4926
fusioncreative.ca
Fusion Woodworks Inc.
1201 Lorne St.
Regina, SK S4R 2J9
877-494-0817
fusionwoodworks.ca
1515 West Sam Houston Parkway N.
Houston, TX 77043
713-467-9394
get-melamine.com
Garland Commercial Range
1177 Kamato Rd.
888-442-7526
garlandcanada.ca
Gay Lea Foods
5200 Orbitor Dr.
905-283-5254
gaylea.com
2871 Brighton Rd.
Oakville, ON L6H 6C9
905-829-5534
gbscooks.com
32
4119 Forest Run Ave.
Burlington, ON L7M 4L4
416-347-3418
gppro.com
Georgia-Pacific Professional provides
hygienic dispensing systems, towels,
tissues, soaps, air fresheners, wipers,
cups, plates, cutlery and napkins. We
serve a range of market segments,
providing solutions through well-known
product brands such as enMotion®,
Compact®, Dixie®, EasyNap®,
SmartStock® and Brawny Industrial®.
1228 Old Innes Rd., Ste. 319
Ottawa, ON K1B 3V3
888-242-3111
gerhardscanada.com
GFL Environmental Corp.
- Waste Management
1048 Toy Ave.
Pickering, ON L1W 3P1
905-428-2755
gflenv.com
GIII Ltd
150 Klondike Dr.
Toronto, ON M9L 1X3
416-747-7769
giii.com
1350 Flint Rd.
Downsview, ON M3S 2J7
416-661-3000
globalfurnituregroup.com
The Global Furniture Group,
founded in 1966 is 100 per cent
Canadian. The basic objective is
to manufacture well-made furniture
at affordable prices, offering a very
broad range of products to meet the
needs of today and tomorrow.
Global Hospitality Search
Consultants Ltd.
171 East Liberty St., Ste. 256
Toronto, ON M6K 3P6
416-538-3636
globalhospitality.com
Grant Thornton
333 Seymour St., Ste. 1600
Vancouver, BC V6B 0A4
604-443-2149
grantthornton.ca
4535 Domestic Ave. Naples, FL 34104-7099
866-478-4722
greatgrabz.com
55 Queen St.
Niagara-on-the-Lake, ON L0S 1J0
905-468-7831
greavesjams.com
Gridcast Media
171 East Liberty St.
Toronto, ON M6K 3P6
866-515-3055
gridcast.ca
Globe Coffee Co. Inc.
40 Corstate Ave.
Concord, ON L4K 4X2
800-833-9535
globecoffee.com
Grohe Canada Inc.
1230 Lakeshore Rd. E.
Mississauga, ON L5E 1E9
905-271-2929
grohe.ca
2153 Dryden Rd.
Dayton, OH 45439
937-299-5493
globeslicers.com
Grosfillex
230 Old West Penn Ave.
Robesonia, PA 19551
800-233-3186
grosfillexfurniture.com
7105 Edwards Blvd.
Mississauga, ON L5S 1Z2
905-565-6169
globehotelware.com
Group Lockhart Inc.
195 Dufferin Ave., Ste. 450
London, ON N6A 1K7
800-265-1224
grouplockhart.com
jlockhart@grouplockhart.com
Goodman Air Conditioning
& Heating
7401 Security Way
Houston, TX 77040
877-254-4729
goodmanmfg.com
2999 James Snow Parkway N.
Milton, ON L9T 5G4
800-268-0159
gfs.com
3030 3rd Ave. N.E., Ste. 240
Calgary, AB T2A 6T7
866-509-1010
guest-tek.com
GuestWare
100 4th Ave. N., Ste. 400
Seattle, WA 98109
206-233-0110
guestware.com
GUPM Construction
Managers
35 Crawford Cres., P.O. Box 116
Milton, ON L0P 1B0
866-353-GUPM (4876)
gupm.ca
Established in 1993 by Gary Ulias,
GUPM Construction Managers are
specialists in Collaborative Project
Delivery (CPD) and Construction
Management (CM). Their steadfast
commitment to ensuring that a
premium level of care goes into
their projects and the needs of
their clients continues to set them
apart from others in their industry.
Habco
501 Gordon Baker Rd.
Toronto, ON M2H 2S6
800-387-5398
habcotech.com
HADDON
Equipment · Chemicals · Service · Parts
8441 Main St.
Vancouver, BC V5X 342
604-325-3281
haddon.ca
Haddon Equipment and Supplies
specializes in laundry and dishwashing
equipment and chemicals. Haddon is
a B.C. owned and operated company
representing some of North America’s
leading equipment lines combined with
state-of-the-art chemical systems.
1847 West Broadway, Ste. 306
Vancouver, BC V6J 1Y6
604-683-7553
hagerinc.com
(The) Hall China Company
1 Anna Ave.
East Liverpool, OH 43920
800-445-4255
hallchina.com
1021 Brevik Place
Mississauga, ON L4W 3R7
905-624-0301
haltoncompany.com
215 Evans Ave.
Toronto, ON M8Z 1J5
416-762-7922
htihamida.com
Hansgrohe U.S.A.
1490 Bluegrass Lakes Parkway
800-334-0455
hansgrohe.ca
Henry of Pelham Wines
1469 Pelham Rd.
St. Catharines, ON L2R 6P7
905-684-8423
henryofpelham.com
Horwath HTL - Toronto
1067 Yonge St.
Toronto, ON M4W 2L2
416-928-1444
horwathhtl.ca
Hanson Brass
7530 San Fernando Rd.
Sun Valley, CA 91352
818-767-3501
hansonbrass.com
High Liner Foods Inc.
8000 Jane St. Tower A, Ste. 301
Concord, ON L4K 5B8
800-387-7422
highlinerfoodservice.com
Hospitality Designs
11720 Horseshoe Way
Richmond, BC V7A 4V5
hospitalitydesigns.com
darren@hospitalitydesigns.com
HLS Linen Services
45 Gurdwara Rd.
Ottawa, ON K2E 7X6
613-842-3000
hlslinenservices.com
499 Main St., P.O. Box 93010
Brampton, ON L6Y 1N0
905-874-9221
hospitalityneedsinc.com
sales@hospitalityneedsinc.com
Harco Co. Ltd.
5610 McAdam Rd.
Mississauga, ON L4Z 1P1
905-890-1220
harcoco.com
Since 1961, the name Harco has been
synonymous with excellent service,
dependability and expertise. Harco
handles a complete line of commercial
laundry equipment. We provide in-house
engineering, design, layout, equipmentsizing and service requirements.
Hatco Corp.
P.O. Box 340500
Milwaukee, WI 53234-0500
800-558-0607
hatcocorp.com
Hauser Industries
330 Weber St. N.
Waterloo, ON N2J 3H6
800-268-7328
hauser.ca
Hayward Pool Products
2880 Plymouth Dr.
905-829-2880
haywardcanada.com
HD Supply
70 Carson St.
Etobicoke, ON M8W 4Z6
800-782-0557
hdsupplysolutions.ca
As the Best Western Supplier of the Year
recipient, we are committed to delivering
the best products and services within the
hospitality industry. Trust HD Supply to
deliver what you need, when you need it.
Healthier Choice
401 Jones St.
Dalton, GA 30720
800-872-8426
healthierchoice.com
Heinz Canada
90 Sheppard Ave. E., Ste. 400
North York, ON M2N 7K5
416-226-5757
foodservice.heinz.ca
HLT Advisory Inc.
Toronto, ON M5V 1J9
416-924-7737
hlta.ca
Hobart Food Equipment Group
Canada
105 Gordon Baker Rd., Ste. 801
Toronto, ON M2H 3P8
416-447-6432
hobart.ca
Hobbs & Co. Wine Merchants Inc.
41 Logan Ave., Suite 215
Toronto, ON M4M 2P2
416-694-3689
hobbswines.com
Hospitality Solutions
International (HSI)
9977 North 90th St., Ste. 300
Scottsdale, AZ 85258
480-596-5156
hsi-solutions.com
Hotel Fitness
1818 Research Dr.
Fort Wayne, IN 46808
800-291-0403
hotelfitnessclub.com
Hotel Metro
32 Covent Market Place
London, ON N6A 1E8
519-518-9000
hotelmetro.ca
HOK Designs
Toronto, ON M5V 2T3
416-203-9993
hok.com
Homer Laughlin China Co.
672 Fiesta Dr.
Newell, WV 26050
800-452-4462
hlchina.com
Homisco Global Communications
Solutions
99 Washington St.
Melrose, MA 2176
781-665-1997
homisco.com
Horizon Milling G.P.
235 Nugget Ct.
Brampton, ON L6T 5H4
905-494-2600
horizonmilling.com
Hormel Foods Corp.
1 Hormel Place
Austin, TX 55912
800-523-4635
hormel.com
300 Saint Sacrement St., Ste. 25
Montreal, QC H2Y 1X4
514-284-7720
horwath-horizon.com
Hotel Technologies
1299 Main St.
Rahway, NJ 07065
732-574-0117
hoteltech.com
Hotel Technologies is known for
bringing the "Science of Feeling at
Home™" to travellers, and today
we are using the world's hottest
technologies to create in-room
products that command attention.
Our innovative alarm clocks, clock
radios and speaker systems under
the Timex and iHome brands give
guests all the audio features and
comforts of home.
Hotel Waterparks
3-1381 Hastings Cres. S.E.
Calgary, AB T2G 4C8
800-485-0068
hotelwaterparks.com
33
512 Valridge Dr.
Ancaster, ON L9G 0A9
905-648-9838
hotelevision.ca
Hotelier Magazine
23 Lesmill Rd., Ste. 101
Toronto, ON M3B 3P6
416-447-0888
Houston Construction Ltd. (HCL)
59 Romina Dr., Ste 102
Concord, ON L4K 4Z9
905-760-2979
hclgroup.com
Established in 1981, Houston
Construction Ltd. is an industry leader,
providing full-service renovations and
construction management services
to the hotel and resort industry.
HSBC Canada
100 Queen St. W.
Toronto, ON M5H 2N2
866-808-4722
hsbc.ca
Hsquared Canada
701 Don Mills Rd., Ste. 2503
Toronto, ON M3C 1R9
416-538-8793
hsquaredcanada.com
Humanscale Corp.
488 Wellington St. W., Sixth Floor
Toronto, ON M5V 1E3
416-979-0470
humanscale.com
Hunter Amenities International Ltd.
1205 Corporate Dr.
Burlington, ON L7L 5V5
800-668-1483
hunteramenities.com
Hunter Douglas Canada
132 First Gulf Blvd.
Brampton, ON L6W 4T7
800-265-8000
hunterdouglas.ca
HVS - Toronto
6 Victoria St.
Toronto, ON M5E 1L4
416-686-2260
hvs.com
HVS - Vancouver
145 West 17th St., Ste. 400
North Vancouver, BC V7M 3G4
604-988-9743
hvs.com
Mississauga, ON L4Z 1R2
800-891-5811
hydrother.com
info@hydrother.com
11616-178 St.
Edmonton, AB T5S 2E6
780-444-1388
hypnoscanada.com
araaminc.com
marvin.nowak@araaminc.com
iBrand Print
27-7500 Highway 27
Woodbridge, ON L4H 0J2
877-662-5187
ibrandprint.ca
7495 Birchmount Rd.
Markham, ON L3R 5G2
905-889-2800
iconprint.com
Igloo Refrigeration Ltd.
370 Norfinch Dr.
Toronto, ON M3N 1Y4
416-663-3051
igloorefrigeration.com
Imagewear by Marks Work
Wearhouse
6325 11 St. S.E., Ste. 14
Calgary, AB T2H 2L6
877-836-5041
imagewear.ca
InnQuest Canada
100-18236 105 Ave.
Edmonton, AB T5S 2R5
888-477-0344
innquest.com
Specialists in hospitality software
systems and solutions, InnQuest
Canada can meet all your
technological needs. We provide PMS
and POS solutions across Canada.
105-9790 Second St.
Sidney, BC V8L 3Y8
888-655-0888
innsourcesolutions.com
InnVentures Hospitality Corp.
13061-15 Ave.
South Surrey, BC V4A 1K6
604-538-7001
innventures.ca
InnVue Inc.
450 Ave. Saint-Jean-Baptiste, Bureau 200B
Quebec City, QC G2E 6H5
418-907-0296
innvue.com
Instacomm Canada Inc.
1-200 North Service Rd. W., Ste. 300
Oakville, ON L6M 2Y1
905-465-1266
instacomm.com
Impark
601 West Cordova St., Ste. 300
Vancouver, BC V6B 1G1
604-681-7311
impark.com
606 Rue Champlain, Ste. 302
St-Jean Sur Richelieu, QC J3B 6X1
888-404-6261
intello.com
Imprint Plus
260-21320 Gordon Way
Richmond, BC V6W 1J8
800-563-2464
imprintplus.com
Imprint Plus™ provides name badges
to 92 per cent of the world’s largest
and most recognized hotels. With
more than 35,000 customers, we help
personalize every guest experience.
We provide everything you need to offer
managed WiFi & Wired High-Speed
Internet Access (HSIA) to your guests
including our renowed i-hotel Gateway
Interface Canada Inc.
233 Lahr Dr.
Belleville, ON K8N 5S2
613-966-8090
interfaceflor.ca
9-1240 Burloak Dr.
Burlington, ON L7L 6B3
905-847-0114
interfacemktg.com
170 Princess St.
Hamilton, ON L8L 3L3
800-281-4413
intersteam.com
34
Ipso (Commercial Coin Laundry)
1 Shepard St., P.O. Box 990
Ripon, WI 54971
800-872-4776
ipso.com
ISA International Inc.
46 Dufflaw Rd.
Toronto, ON M6A 2W1
416-782-9100
havaseat.com
Island Originals
3 Brewster Rd.
Brampton, ON L6T 5G9
905-794-8500
islandoriginals.ca
Islandaire
22 Research Way
East Setauket, NY 11733
632-471-2900
islandaire.com
sales@islandaire.com
Italpasta Ltd.
116 Nuggett Ct.
905-792-9928
italpasta.com
1389 Peachtree St., Ste. 320
Atlanta, GA 30309
317-653-5353
itesso.com
Ivanhoe Cheese Inc.
11301 Highway 62 N.
Madoc, ON K0K 2K0
905-283-5222
ivanhoecheese.com
Jagorb International Ltd.
3767 Douglas Ridge Link S.E.
Calgary, AB T2Z 3H7
403-613-4645
jagorb.com
Jalco
3801 19 St.
Calgary, AB T2E 6S8
403-265-0911
jalco.com
Jamco
(The Table and Chair People)
7111 Tranmere Dr.
Mississauga, ON L5S 1M2
905-673-5644
jamcowood.com
Since 1985, Jamco Wood Products has
been producing quality seating for the
architectural, design and hospitality
markets. Jamco tables and chairs can be
found in the finest furniture showrooms,
hotels, restaurants, cafés and clubs.
Contact us at 888-473-5644
or jamcochairs.com
TUSCANY COLLECTION
3340 Orlando Dr.
Mississauga, ON L4V 1C7
905-673-7145
janesfamilyfoods.com
JSP Industries Inc.
41 Rue de L’Industrie
Ste-Melanie, QC J0K 3A0
450-889-2229
jsp-industries.com
6413 Congress Ave., Ste. 150
Boca Raton, FL 33433
800-321-6221
restaurantpaging.com
76 Coldbrook Village Park Dr.
Coldbrook, NS B4N 1B9
902-678-3200
janiking.ca
Jani-King Hospitality offers a full menu
of cleaning services, including turn-key
housekeeping, supplement staffing,
overnight public space, guestroom deep
cleans, kitchen cleaning and more.
Jaymar
75 Rue Jaymar
Terrebonne, QC J6W 1M5
450-471-4172
jaymar.ca
13-2857 Sherwood Heights Dr.
Oakville, ON L6J 2S7
905-829-9768
juststephsales.com
7301 Decarie Blvd.
Montreal, QC H4P 2G7
514-735-5410
kabalodging.com
1028 Lakeshore Rd. E.
Oakville, ON L6J 1K8
905-842-6437
karafurniture.com
JFC International Inc.
1025 Kamato Rd.
905-629-0993
jfc.com
199 Bay St., Ste. 4610
Toronto, ON M5L 1G3
416-238-4805
jll.ca/hospitality
is a global leader in hotel brokerage and
financing with an office in Toronto that
operates across Canada.
Johnson-Rose Inc.
7300 East Danbro Cres.
Mississauga, ON L5N 6C2
905-817-1470
johnsonrose.ca
JRS Amenities Ltd.
110-11780 Hammersmith Way
Richmond, BC V7A 5E9
604-244-7627
jrsamenities.com
36
Kellogg Canada Inc.
5350 Creekbank Rd.
905-290-5200
kelloggs.ca
3187 Stouffville Rd., P.O. Box 99
Gormley, ON L0H 1G0
905-887-5822
kendale.ca
1245 California Ave.
Brockville, ON K6V 7N5
613-342-8455
ketchum.ca
Keystone Fitness
8-7700 Keele St.
Vaughan, ON L4K 2A1
416-667-7112
keystonesports.ca
KGB Marketing Inc.
6-5630 Tomken Rd.
Mississauga, ON L4W 1P4
905-624-3730
kgbmarketing.com
6535 Millcreek Dr., Unit 67
Mississauga, ON L5N 2M2
905-672-5636
karcher.ca
Kärcher Canada offers a complete
range of commercial cleaning
equipment, accessories and parts to
service the Canadian market.
235310 Grey Rd. 13
Kimberly, ON N0C 1G0
905-844-1900
karstan.com
Kartners Bathroom Accessories
112 Donaghy Ave.
North Vancouver, BC V7P 2L5
604-628-0567
kartners.com
160 Tycos Dr., Ste. 2201
Toronto, ON M6B 1W8
416-792-3800
jostco.com
JRoss Recruiters
3500-2 Bloor St. E.
Toronto, ON M4W 1A8
416-410-5316
jrossrecruiters.com
Keller Williams Realty
Centres Brokerage
1271 Gorham St.
Newmarket, ON L3Y 8Y7
877-895-5972
kevindixon.ca
K-Bro Linen
14903-137 Ave.
Edmonton, AB
780-733-0303
k-brolinen.com
Decades of experience, continual
reinvestment in leading edge equipment
and extensive quality assurance programs
combine to make K-Bro the number one
choice of the hospitality industry in Canada.
164-2880 45th Ave. S.E.
Calgary, AB T2B 3M1
403-444-9300
kienna.com
Kimball Hospitality
1180 East 16th St.
Jasper, IN 47549
800-634-9510
kimballhospitality.com
Kimberly-Clark Inc.
50 Burnhamthorpe Rd. W.
Mississauga, ON L5B 3Y5
888-525-8388
kimberly-clark.com
5811-46th St. S.E.
Calgary, AB T2C 4Y5
403-279-1020
kingkoil.ca
Kohler
107 Woodbine Downs
Toronto, ON M4L 3P1
416-802-1250
kohler.ca
Koregroup Inc.
1839-120th Ave. N.E.
Calgary, AB T3K 0S5
403-244-6460
koregroupinc.com
Kraft Foodservice
95 Moatfield Rd.
Toronto, ON M3B 3R9
416-441-5000
kraftfoodservice.com
Kruger Products L.P.
1900 Minnesota Ct., Ste. 200
Mississauga, ON L5N 5R5
905-812-9600
krugerproducts.ca
Lamb Weston Canada
6-295 Queen St., Ste. 383
Brampton, ON L6W 486
905-278-4544
lambweston.ca
Lamplough Cutlery Ltd.
5501 Vanden Abeele St.
Montreal, QC H4S 1W1
514-335-7883
lamploughcutlery.com
Lancaster Colony
Commercial Products
P.O. Box 630
Columbus, OH 43216
614-263-2850
lccpinc.com
Larry Mckenzie Realty
Executives Elite
519 York St.
London, ON N6B 1R4
519-673-7822
larrymckenzie.ca
(The) Last Touch
P.O. Box 123 Pickering Main
Pickering, ON L1V 2R2
905-239-6992
thelasttouch.biz
LCE Interiors
141 Caster Ave.
Woodbridge, ON L4L 5Y8
905-856-5488
lceinteriors.com
Lecours Wolfson
116 Spadina Ave., Ste. 700
Toronto, ON M5V 2K6
416-703-5482
lecourswolfson.com
Leda Furniture
350 Clayson Rd.
Toronto, ON M9M 2H2
416-745-9588
ledafurniture.com
Legrand
570 Applewood Cres.
Vaughan, ON L4K 4B4
905-738-9195
legrand.ca/adorne/inspiration/hospitality
marketing@legrand.ca
timeless appeal
Our most popular lounge series goes uptown with a new metal frame
design. To complement the new look, an optional double width cushCITI SQUARE SEATING SERIES.
ion is available on freestanding models and modular configurations.
Citi Square is available with standard foam or an optional Ultracell
foam (UC), perfect for hotel guestrooms and public spaces.
GLOBALFURNITUREGROUP.COM
HOSPITALITY@GLOBALFURNITUREGROUP.COM
Level It Inc.
(Table Bases for Uneven Floors)
2 Holland Dr., Ste. 8
Bolton, ON L7E 1E1
906-857-7142
selecthospitalitysystems.com
janette.anderson@rogers.com
Levey Industries Inc.
2150 Winston Park Dr.
Oakville, ON L6H 5V1
800-588-3990
leveyindustries.com
Lexmark Carpet Mills Inc.
285 Kraft Dr.
Dalton, GA 30721
800-871-3211
lexmarkcarpet.com
20 Norelco Dr.
North York, ON M9L 2X6
647-253-6300
lg.com/ca_en
Libbey Glassware, a Libbey
Foodservice Company
300 Madison Ave., P.O Box 10060
Toledo, OH 43699-0060
800-356-8006
libbey.com
653 Rue Hodge
Saint-Laurent, QC H4N 2A3
514-747-5510
liebermantranche.com
Life Fitness
5100 North River Rd.
Schiller Park, IL 60176
800-527-6065
lifefitness.com
LightGuard
272 West Stag Park Service Rd.
Burgaw, NC 28425
910-259-1131
lightguard.com
Liinz
3035 Boul. Industriel
Sherbrooke, QC J1L 2T9
819-566-1515
liinz.com
Lilydale Inc.
P.O. Box 250
Pickering, ON L1V 2R4
888-377-7789
lilydale.com
Lindt & Sprüngli (Canada) Inc.
900-181 University Ave.
Toronto, ON M5H 3M7
416-351-8566
lindt.ca
Liveport
3689 Yorkton Rd.
West Kelowna, BC V4T 2T7
866-721-0485
liveport.com
38
2759 Boul. Matte
Brossard, QC J4Y 2P4
450-984-1113
locinternational.com
At LOC International, we supply
fridges, electronic safes, electronic
locks, minibars and minibar accessories
to more than 8,000 satisfied customers
in North America.
84 Easton Rd.
Brantford, ON N3P 1J5
519-756-2800
lockwoodmfg.ca
Lodgenet Canada Inc.
1-292 Walker Dr.
Brampton, ON L6T 4Z1
905-458-0200
lodgenet.com
4550 Excel Parkway
Addison, TX 75001
214-553-5308
pager.net
Lowry School for Pool
& Spa Chemistry
4-1151 Gorham St.
Newmarket, ON L3Y 8Y1
800-391-8378
lowryschools.com
Lunera Lighting Inc.
1615 Wayatt Dr.
Santa Clara, CA 95054
650-241-3875
lunera.com
Mac Interior Design Inc.
1679 Bedford Row
Halifax, NS B3J 1T1
902-425-4959
macinteriordesign.com
265 Garyray Dr.
Toronto, ON M9L 1P2
416-749-5951
macgregors.com
Magic Seasoning Blends
720 Distributors Row, P.O. Box 23342
New Orleans, LA 70123
504-731-3590
chefpaul.com
Maitre’D by Posera POS
2020 University St., Ste. 1900
Montreal, QC H3A 2A5
888-404-2662
maitredpos.com
5905 Rue Kieran
Saint-Laurent, QC H4S 0A3
514-727-2000
majesticinternational.com
8800 Main St.
Florenceville-Bristol, NB E7L 1B2
866-622-2461
mccain.ca
6908 Invermere Ct.
Powell River, BC V8A 1N5
604-485-2281
malaspinasoapfactory.ca
McCall’s
1290 Fewster Dr.
Mississauga, ON L4W 1A4
905-602-9622
mccalls.ca
25 Iron St.
Etobicoke, ON M9W 5E3
416-247-8422
manitowocice.com
McCormick Canada
P.O. Box 5788
London, ON N6A 4Z2
519-432-7311
clubhouseforchefs.ca
Manitowoc Foodservice/
Garland Canada
1177 Kamato Rd.
888-442-7526
manitowocfsusa.com
245 Swan St.
Buffalo, NY 14204
800-753-3473
mccullaghcoffee.com
150 East First St.
Perrysville, OH 44864
877-850-3060
mansfieldplumbing.com
Maple Leaf Foodservice
6985 Financial Dr.
Mississauga, ON L5N 0A1
877-779-3663
mapleleaf.ca
11-3535 Laird Rd.
Mississauga, ON L5L S47
905-828-8800
marinatextiles.com
Master Group
1675 Boul. Montarville
Boucherville, QC J4B 7W4
514-527-2301
master.ca
B-361 Connie Cres.
Concord, ON L4K 5R2
877-634-2522
mega-lab.com/foodservice
Mellors Exceptional Hospitality
Recruitment Services
777 Bay St., P.O. Box 46037
Toronto, ON M5G 2P6
416-925-7533
mellors.ca
Meteor Telecommunications
Phone Systems
66 Nuggett Ct., Ste. 2
905-595-4444
meteortel.com
246 Rue Principale
Saint-Damase, QC J0H 1J0
450-797-3702
st-damase.com
Master Pools by Dominion
Gunite Calgary Ltd.
3-1381 Hastings Cres. S.E.
Calgary, AB T2G 4C8
403-287-1660
masterpoolscalgary.com
MGS
2043 State Rd. 7, F6-291
Boca Raton, FL 33498
561-218-8798
mgsdesigns.com
15-3075 14th Ave.
Markham, ON L3R 0G9
905-752-1200
matrixpos.com
MicroFridge/Danby
5070 Whitelaw Rd.
Guleph, ON N1H 6J4
519-837-0920
microfridge.ca
2401 Canoe Ave.
Coquitlam, BC V3K 6A9
800-667-9387
maximillien.com
MIDI Division of BDM
+ Furniture Inc.
1273 Boul. Saint-Laurent O.
Louiseville, QC J5V 2L4
800-567-8549
mi-di.ca
Maytag Commercial Laundry
2000 M63 North MD 8600
Benton Harbour, MI 49022
800-662-3587
maytagcommerciallaundry.com
Miele Ltd.
161 Four Valley Dr.
Vaughan, ON L4K 4V8
888-325-3957
mieleprofessional.ca
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is today, where it is heading and the options it can deliver.
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AM BREAK
Milliken & Company
P.O. Box 1926
Spartanburg, SC 29304
864-503-2020
milliken.com
Milnor Laundry Systems
P.O. Box 400
Kenner, LA 70063
504-467-9591
milnor.com
Since 1947, Milnor Laundry Systems
has been a leading commercial
and industrial laundry equipment
manufacturer throughout the world.
Our washer-extractors and dryers are
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4035 Ambroise St., Ste. 314
Montreal, QC H4C 2E1
800-665-2659
hotello.ca/en
Minibar Systems
201-21 Queen St. E.
Brampton, ON L6W 3P1
905-487-0620
minibar.ch
350 Legget Dr.
Kanata, ON K2K 2W1
905-501-4600
mitel.com
MKE Industries Inc.
183 Boul. Montcalm N.
Candiac, QC J5R 3L6
450-659-6531
mke-ind.com
695 Flint Rd.
Weston, ON M3J 2T7
416-748-3882
modernniagara.com/hvactoronto
Molly Magee
P.O. Box 71547
Aurora, ON L4G 6S9
905-726-8929
mollymagee.com
Moncur Design Associates
672 Dupont St.
Toronto, ON M6G 1Z6
416-537-7991
moncur.ca
40
Moneris Solutions
3300 Bloor St. W.
Toronto, ON M8X 2X2
866-666-3747
shopmoneris.com
330 Cranston Cres.
Midland, ON L4R 4V9
866-749-6327
nebs.ca
Montague Company
1830 Stearman Ave.
Hayward, CA 94540-4954
800-345-1830
montaguecompany.com
148 Norfinch Dr.
Toronto, ON M3N 1X8
416-740-2424
nellacutlery.com
Morton-Parker Ltd. 99 Dufferin Ave., P.O. Box 547
Trenton, ON K8V 5R7
800-267-7509
mortonparker.com
Neo-Image Candlelight Ltd.
1331 Blundell Rd.
Mississauga, ON L4Y 1M6
905-273-3020
neo-image.com
2530 Stanfield Rd.
Mississauga, ON L4Y 1S4
905-279-9100
mother-parkers.com
Mr. Grab Bar Inc.
999 Vanderbilt Beach Rd., Ste. 200
Naples, FL 34108
239-514-4722
mrgrabbar.com
Muldoon’s Own
Hand Roasted Coffee
5680 Timberlea Blvd.
Mississauga, ON L4W 4M6
877-512-2233
muldoonscoffee.com
Mul-T-Mat & Supply Co.
4-106 Rayette Rd.
Concord, ON L4K 2G3
800-567-6287
mul-t-mat.com
MVP Group Corp.
5659 Royalmount Ave.
Montreal, QC H4P 2P9
514-737-9701
mvpgroupcorp.com
National Event Supply
3280 Caroga Dr.
Mississauga, ON L4V 1L4
800-827-8953
nationaleventsupply.com
8771 No. 4 Rd.
Richmond, BC V6Y 2T7
604-277-9294
hotelsupplycanada.com
77 Presidio Dr.
Hamilton, ON L8W 3C5
289-439-1635
naturalfruit.ca
Naya
340-2030 Pie-IX Blvd.
Montreal, QC H1V 2C8
888-456-6292
naya.com
Noritake Canada Ltd.
90 Nuggett Ave.
Toronto, ON M1S 3A7
416-291-2946
noritakechina.com/canada
8088 River Way
Delta, BC V4G 1K9
604-940-8283
northern-feather.com
We create sleep products from
the finest natural fills to the most
technologically advanced fibrefills;
offering the most comfort at the
highest quality.
NESTLÉ PROFESSIONAL®
25 Sheppard Ave. W.
North York, ON M2N 6S8
800-288-8682
nestleprofessional.com
Nestlé Professional is a foodservicededicated organization with three
strategic ambitions: offering consumer
insights to help you create profitable
new business ideas, building close
working relationships with you, our
foodservice partner, and leveraging the
strength of our brands and products to
help you drive profitable growth and
guest satisfaction. By bringing these
things together, Nestlé Professional will
allow every foodservice professional to
feel the support of the world’s largest
food and beverage company.
101 Brock Rd. S.
Guelph, ON N1H 6H9
888-565-1445
nestle-waters.ca
450 Harry Walker Parkway S.
Newmarket, ON L3Y 8E3
905-952-2288
netversity.ca
8300 Woodbine Ave., Fifth Floor
Markham, ON L3R 9Y7
905-940-1923
maestropms.com
Maestro is the preferred PMS
solution for independent hotels,
resorts and multi-property groups.
Its 20+ integrated modules increase
profitability and enable operators to
engage guests with a personalized
experience. Maestro’s Diamond
Plus Service provides personal
North American support to keep
independent properties
operational 24-7.
Nova Communications
167 Trider Cres.
Dartmouth, NS B3B 1V6
877-721-7070
novacommunications.com
New Perspective Pools
240-70 Shawville Blvd. S.E., Ste. 1429
Calgary, AB T2Y 2Z3
403-973-7696
newperspectivepools.com
NRG Equipment Inc.
44 East Beaver Creek, Unit 5
Richmond Hill, ON L4B 1G8
905-707-5027
nrgequipment.ca
info@nrgequipment.ca
Noram Interiors
29 Portland St.
Etobicoke, ON M8Y 1A6
416-236-0771
noraminteriors.com
200-1619 Store St.
Victoria, BC V8W 3K3
250-360-2106
numberten.com
B-5650 Keaton Cres.
905-502-8222
noraxx.ca
One Ocean Spray Dr., P.O. Box 81
Lakeville, MA 02349
905-281-4496
oceanspray.ca
BUYER’S GUIDE 2016
Oculus Hospitality Training
& Business Solutions Inc.
422 Richards St., Ste. 170
Vancouver, BC V6B 2Z4
877-649-5641
oculussolutions.com
Odyssey Wallcoverings
60 Prince Andrew Place
Toronto, ON M3C 2H4
647-288-0888
odysseywallcoverings.com
Oggi Design Inc.
7174 Croissant du Littoral
Anjou, QC H1J 2Z3
514-327-0440
oggidesign.com
O’Neill Hotels & Resorts
1690-401 Georgia St. W.
Vancouver, BC V6B 5A1
oneillhotels.com
Onity
5201 Explorer Dr.
Mississauga, ON L4W 4H1
416-986-8392
onity.com
Ontario Laundry Systems Inc.
5-7475 Kimbel St.
Mississauga, ON L5S 1E7
888-669-4837
ontariolaundry.com
Oreck Corp.
1400 Salem Rd.
Cookeville, TN 38506
800-989-3535
oreck.com
Ozomate, the Ozone Company
7585 Rue Cordner
LaSalle, QC H8N 2R5
888-696-6283
ozomate.com
Ontario Laundry has more than 100
years of combined experience in the
planning and execution of new and
renovated laundry facilities of all sizes,
as well as superior service and
parts support.
Opella LLC
1160 West 13th St.
Riviera Beach, FL 33404
772-919-7905
opella.com
7031 Columbia Gateway Dr.
Columbia, MD 21046
866-287-4736
micros.com
Orchid Island Juice Company
330 North U.S. Highway One
Fort Pierce, FL 34950
800-373-7444
oijc.com
14490 Catalina St.
San Leandro, CA 94577
888-275-6847
spunkmeyer.com
Orkin Canada
5840 Falbourne St.
Mississauga, ON L5R 4B5
800-800-6754
orkincanada.ca
For more than 100 years,
Orkin Canada has been a leader
in effective and environmentally
responsible pest control, bird control,
wildlife management and
washroom care services.
PAG Hospitality
880-1435 St. Alexandre Rd.
Montreal, QC H3A 2G4
514-378-1879
pag-solutions.com
20 Iroquois St.
Niagara Falls, NY 14303
905-932-0618
plastic2oil.com
5770 Ambler Dr.
Mississauga, ON L4W 2T3
877-559-8473
panasonic.ca
PanSaver
542 N. Lewis Rd., Ste. 206
Limerick, PA 19468
877-726-7287
pansaver.com
Take the next step
toward efficiency
and convenience.
Get fit with Kaba.
The next step is choosing a solution employing the latest
security technology delivering innovation to enhance both
operational efficiency and the guest experience. Kaba magstripe
and RFID hotel locks have long been the industry standard, and
your guests can now enjoy the convenience of our new mobile
access solution.
Kaba Lodging
Ilco - 877.468.3555
Saflok - 800.999.6213
Whether the project calls for new construction or renovation,
get fit or retrofit with Kaba.
kabalodging.com
939 W. North Ave., Ste. 750
Chicago, IL 60642
312-239-0166
paramountlodging.com
Philips Day-Brite
938 Green St. S.
Tupelo, MS 38804
800-234-1890
chloridesys.com
(The) Pop Shoppe
P.O. Box 84012
Burlington, ON L7L 6S2
905-634-3663
thepopshoppe.com
PromoWare Corp.
2210 Hanselman Ave.
Saskatoon, SK S7L 6A4
800-463-9237
promowarecorp.com
ParkSmart Inc.
301 Matheson Blvd. W.
905-755-0027
smartcity-parksmart.com
Philips Hospitality
281 Hillmount Rd.
Markham, ON L6C 2S3
888-744-5477
philips.ca
Postime Inc.
729 Henry Ave.
Winnipeg, MB R3E 1V2
204-452-3444
postime.com
Protect-A-Bed
1500 South Wolf Rd.
Wheeling, IL 60090
866-297-8836
protectabed.com
Parmalat Canada
405 The West Mall, 10th Floor
Toronto, ON M9C 5J1
800-563-1515
parmalat.ca
Phillips Foods Inc.
1215 East Fort Ave.
Baltimore, MD 21230
443-263-1200
phillipsfoods.com
PPL Aquatic Fitness
& Spa Group Inc.
Mississauga, ON L4Z 1R2
905-501-7210
pplgroup.com
8-200 Trowers Rd.
Vaughan, ON L4L 5Z8
780-991-9993
psav.com
PC Music
1-121 Bradwick Dr.
Concord, ON L4K 1K5
905-760-8747
pcmusic.com
8 Maplewood Dr.
Hazleton, PA 18202
800-268-8108
floorsbyphoenix.com
Peerless Hospitality
335 Rue de Roxton
Actonvale, QC J0H 1A0
888-467-5075
peerlesshospitality.com
Phone Suite
D-2150 West 6th Ave.
Broomfield, CO 80020
800-245-9933
phonesuite.com
Peller Estates
290 John St. E.
905-468-4678
peller.com
PI Fine Art
1180 Caledonia Rd.
Toronto, ON M6A 2W5
416-789-7156
pifineart.com
Penalta Group Ltd.
521 North Service Rd. E., Ste. 2B
Oakville, ON L6H 1A5
905-465-0970
penaltagroup.com
Picture This On Granite
82 Chemin des Ursulines
Stanstead, QC J0B 3E0
819-876-5009
picturethisongranite.com
5550 Explorer Dr., Eighth Floor
289-374-5000
pepsico.com
Piller’s Fine Foods
443 Wismer St.
Waterloo, ON N2K 2K6
800-265-2628
pillers.com/foodservice
Perfect Fry LLC
1-2355 52 Ave. S.E.
Calgary, AB T2C 4X7
403-253-9214
perfectfry.com
Pinnacle Foods
2420 Meadowpine Blvd., Ste. 101
Mississauga, ON L5N 6S2
905-821-8500
pinnaclefoodscorp.com
Permul Ltd.
325A Annagem Blvd.
Mississauga, ON L5T 3A7
905-670-3744
permul.com
3-3220 Orlando Dr.
Mississauga, ON L4V 1R5
905-677-4428
pitco.com
1205-595 Howe St.
Vancouver, BC V6C 2T5
604-685-3530
goodstaff.com
160 South Main St., Ste. A
Winter Garden, FL 34787
407-905-0608
planapr.com
Pet on Vacation
2 Landscape Dr.
Shanty Bay, AB L0L 2L0
855-738-7829
petonvacation.com
114 Parliament St.
Toronto, ON M5A 2Y8
416-979-2092
pofp.com
42
Precise ParkLink Inc.
100 Floral Parkway
Toronto, ON M6L 2C5
888-783-7275
preciseparklink.com
Preferred Alliance
Group Systems Ltd.
101-2904 South Sheridan Way
Oakville, ON L6J 7L7
800-219-8805
preferredalliance.ca
Prince Castle LLC
355 East Kehoe Blvd.
Carol Stream, IL 60188
630-462-8800
princecastle.com
4711 Yonge St.
Toronto, ON M2N 6K8
800-332-7787
pgpro.ca
P&G Professional helps you keep
every area of your property sparkling
clean, fresh smelling and comfortable,
so your guests feel right at home.
Professional Sanitation & Packaging
10 Loring Dr.
Bolton, ON L7E 1J9
905-951-9410
professionalsanitationpackaging.com
163 Rue Cowie, Bureau 103
Granby, QC J2G 3V5
514-978-0242
proffdesign.ca
Profitek POS Solutions
2688 Shell Rd., Ste. 108
Richmond, BC V6X 4E1
866-248-0333
profitek.com
PurePages
504 Iroquois Shore Rd.
Oakville, ON L6H 3K4
866-321-6111
purepages.ca
Purity Pest Control
64 Conley St.
Toronto, ON L4J 2X5
905-761-9388
puritypestcontrol.com
Quadrant Marketing Ltd.
1220 Sheppard Ave. E., Ste. 400 Toronto, ON M2K 2S5
416-497-1711
quadrantmarketing.com
Quality Meats
3-8450 Lawson Rd.
Milton, ON L9T 0J8
905-564-9422
880 Milner Ave.
Toronto, ON M1B 5N7
416-208-2025
rabcofoodservice.com
Rational Canada
107-2410 Meadowpine Blvd.
Mississauga, ON L5N 6S2
877-728-4662
rational-canada.com
RBC Royal Bank
483 Bay St., B1 Level
Toronto, ON M5G 2E1
800-769-2520
rbcroyalbank.com/business
Re/max
7101 Syntex Dr.
Mississauga, ON L5N 6H5
905-542-2400
remax.ca
Reckitt Benckiser Canada Inc.
2-1680 Tech Ave.
905-293-7000
reckittbenckiser.com
Redmond/Williams
5605 Timberlea Blvd.
888-571-2627
redmondwilliams.com
ResortSuite
171 East Liberty St., Ste. 207
Toronto, ON M6K 3P6
416-259-0715
enablez.com
Rich Products Corp.
1 Robert Rich Way
Buffalo, NY 14213
716-878-8000
richs.com
(The) Refinishing Touch
9350 Industrial Trace
800-523-9448
therefinishingtouch.com
14922 54A Ave.
Surrey, BC V3S 5X7
888-572-8177
restwell.com
Richardson Oilseed Ltd.
2800 One Lombard Place
Winnipeg, MB R3B 0X8
866-217-6211
richardson.com
4150 McConnell Dr.
Burnaby, BC V5A 3Y9
604-421-5388
Regal Ware Inc.
1675 Reigle Dr.
Kewaskum, WI 53040
262-626-8503
regalware.com
Toronto, ON M4S 3C4
416-929-1496
reuven.com
1084 Kenaston St., Unit 4
Ottawa, ON K1B 3P5
613-745-9161
ridalco.com
44 Meg Dr.
London, ON N6E 3R4
519-668-3711
rodoinc.com
Renard International Hospitality
Search Consultants
121 Richmond St. W., Ste. 500
Toronto, ON M5H 2K1
416-364-8325
renardinternational.com
2645 Lynburn Cres.
Nanaimo, BC V9S 3T7
866-206-6158
revivehottowels.com
Rising Tide Consultants Ltd.
1090-1130 West Pender St.
Vancouver, BC V6E 4A4
604-669-2928
risingtideconsultants.ca
333 Bloor St. E., Seventh Floor
Toronto, ON M4W 1G9
866-727-2141
rogers.com/business
3 Rowanwood Ave.
Toronto, ON M4W 1Y5
416-505-4301
rgahotels.com
308-10 Bloorview Place
Toronto, ON M2J 0B1
416-300-0407
roberta.bz
Ronco
70 Planchet Rd.
Concord, ON L1K 2C7
905-660-6700
ronco.ca
RIBA Corp.
433 Consortium Ct.
London, ON N6E 2S8
519-668-3396
ribacorporation.com
Robot Coupe U.S.A. Inc.
6-1255A Reid St.
Richmond Hill, ON L4B 1E9
905-660-4600
robotcoupeusa.com
Royal Design Inc.
1228 Gorham St., Unit 10
Newmarket, ON L3Y 8Z1
905-508-5600
royaldesign.ca
3590 Rivergate Way, Ste. 1805
Ottawa, ON K1V 1V6
613-769-0477
reneebatesdesigns.com
Reservationbooks.com
Meriline R., P.O. Box 78029
Ottawa, ON K2E 1B1
800-942-7086
reservationbooks.com
Rocelco Inc. A/V
Mounting Solutions
24 Viceroy Rd., Unit 1
Concord, ON L4K 2L9
800-387-9101
rocelco.com
1330 Campus Parkway
Wall, NJ 07719-1454
800-244-9923
royaldoultonhospitality.com
SCA Tork
1275 North Service Rd., Ste. 800
Oakville, ON L6M 3G4
855-486-7522
tork.ca
Seura Inc.
1230 Ontario Rd.
Green Bay, WI 54311
920-857-9069
seura.com
Rubbermaid Commercial
Products Canada
586 Argus Rd.
Oakville, ON L6J 3J3
289-291-5720
rubbermaidcommercial.com
Schindler Elevator Corp.
3640A McNicoll Ave.
Toronto, ON M1X 1G5
888-596-6170
ca.schindler.com
Shoes for Crews
250 South Australian Ave.
West Palm Beach, FL 33401
800-772-6672
shoesforcrews.ca
77 Steelcase Rd. W., Units 1-3
Markham, ON L3R 2S5
905-757-7753
schoolhouseproducts.com
Shorewood Furniture
1617 Melanson Rd.
Greater Lakeburn, NB E1H 2B9
506-857-0726
shorewoodfurn.com
775 Corporate Woods Parkway
Vernon Hills, IL 60061
800-726-8762
scotsman-ice.com
Sico America Inc.
7525 Cahill Rd.
Minneapolis, MN 55439
952-941-1700
sicoinc.com
8978 Glebe Park Dr.
Easton, MD 21601
410-822-7500
seawatch.com
598 Rue Victoria, P.O. Box 36554
St-Lambert, QC J4P 3S8
450-923-0065
signaturecanada.ca
3755 Laird Rd.
Mississauga, ON L5L 0B3
800-668-7171
sealedair.com
Sika Footwear/Ecolad Corp.
2539 Dougall Ave.
Windsor, ON N8X 1T5
800-665-2124
sikafootwear.com
Safemark Systems
C/O Select Hospitality
2 Holland Dr., Unit 7
Bolton, ON L7E 1E1
905-857-7142
canada@safemark.com
6300 Trans-Canada Highway
Saint-Laurent, QC H4T 1X9
514-335-9851
sagetra.com
Salto Systems Inc.
950 Rue Valois, Bureau 104
Vaudreuil-Dorion, QC J7V 8P2
514-616-2586, ext.105
saltosystems.com
Salto RFID technology in access
control covers the breadth of the
hospitality industry needs: taking
care of property security, as well as
streamlining and maximizing staff
management activities.
Samsung Electronics Canada Inc.
2050 Derry Rd. W.
Mississauga, ON L5M 0B9
905-817-6453
samsung.com/ca/business
San Benito Foods (Neil Jones
Food Company)
1701 West 16th St.
Vancouver, WA 98666
800-543-4356
neiljonesfoodcompanies.com
Sanimax
5068 Whitelaw Rd., RR 6
Guelph, ON N1H 6J3
800-263-7430
sanimax.com
Saputo
2365 Chemin de la Côte-de-Liesse
Saint-Laurent, QC H4N 2M7
514-328-6662
saputo.com
Sara Lee Foodservice Ltd.
5900 Ambler Dr., Units 6-11
Mississauga, ON L4W 2N3
800-667-6226
saraleefoodservice.com
44
Second Cup Ltd.
6303 Airport Rd., Second Floor
Mississauga, ON L4V 1R8
877-212-1818
secondcup.com
Select Food Products Ltd.
120 Sunrise Ave.
Toronto, ON M4A 1B4
416-759-9316
selectfoodproducts.com
2 Holland Dr., Unit 7
Bolton, ON L7E 1E1
905-857-7142
Serving Canada since 1992.
State-of-the-art electronic lock systems.
smart phone, RFID, wireless.
Contact now to upgrade your system.
8950 Hunting Rd.
Woodbridge, ON L4H 3V1
877-468-3540
serta.com
Sita Importing & Manufacturing Inc.
177 Westcreek Dr.
Woodbridge, ON L4L 9N6
905-264-8264
sitachairs.com
107-1975 Lonsdale
North Vancouver, BC V7M 2K3
866-864-3382
smarthotelsoftware.com
Your guests are returning. Are your
systems ready? We can help with
modern, fully integrated software. Hotel
PMS, banqueting and POS all integrated
to accounting. Why suffer with less?
66 Nuggett Ct.
905-759-2660
smartip.ca
Smart Serve Ontario
5405 Eglinton Ave. W., Ste. 105
Toronto, ON M9C 5K6
416-695-8737
smartserve.ca
Smoovie TV
20101 Hamilton Ave., Ste. 100
Torrance, CA 90502
424-634-4900
smoovie.tv
Simmons Canada Inc.
2550 Meadowvale Blvd., Unit 1
Mississauga, ON K5B 8C2
905-285-7689
simmonshospitality.ca
Simmons® serves you and your guests
by offering the best selection of quality
Beautyrest® Premium Mattresses, the
durable and sturdy EnduroTech®
foundation, fashionable upholstery
from Simmons Upholstery Canada
and a variety of accessories.
18388 McCowan Rd., P.O. Box 164
Scarborough, ON L0G 1M0
905-473-1888
SiriusXM Canada
135 Liberty St., Fourth Floor
Toronto, ON M6K 1A7
877-249-9143
siriusxm.ca/musicforbusiness
SOCAN
41 Valleybrooke Dr.
Toronto, ON M3B 2S6
416-445-8700
socan.ca
Sodexo
5420 North Service Rd. Ste. 501
Burlington, ON L7L 6C7
877-632-8592
sodexo.ca
Sound Products
12-1016C Sutton Dr.
Burlington, ON L7L 6B8
800-263-4996
soundproducts.ca
Southern Aluminum
5 Highway 82 W.
Magnolia, AR 71754
800-221-0408
southernaluminum.com
Play the music your customers want
to hear. SiriusXM has dedicated
channels with no DJ chatter and
more than 90 channels of the best
commercial-free music.
Sparkle Solutions
100 Courtland Ave.
Concord, ON L4K 3T6
905-660-2282
sparklesolutions.ca
Sparkle Solutions is a distributor for
Continental Girbau. We sell, lease and
service commercial, industrial and
vended laundry equipment for the
accommodation industry.
Speakman
400 Anchor Mill Rd.
Newcastle, DE 19720
302-367-2407
speakmanpro.com
Since 1869, Speakman has been
designing, engineering and perfecting
bathroom fixtures that exist to
deliver the greatest experience
imaginable. From their Signature
Brass Shower Heads to complete
hospitality collections, Speakman is
unapologetically obsessed with
quality, performance and timeless
design.
Spring U.S.A.
127 Ambassador Dr., Ste. 1477
Naperville, IL 60540
630-527-8600
springusa.com
Stamina Fibre
1060 Meyerside Dr.
Mississauga, ON L5T 1J4
877-727-7965
staminafibre.ca
Squirrel Systems
8585 Baxter Place
Burnaby, BC V5A 4V7
800-388-6824
squirrelsystems.com
1 Knollcrest Dr.
Cincinnnati, OH 45237
513-761-9256
standardtextile.com
SSDG Interiors Inc.
1111 Melville St., Ste. 300
Vancouver, BC V6E 3V6
604-685-4301
ssdg.com
Stanislaus Food Products Co.
1202 D St.
Modesto, CA 95354
800-327-7201
stanislaus.com
SSP Group Inc. (Stir Sticks
& Picks International Inc.)
50 Fasken Dr., Ste. 9
Toronto, ON M9W 1K5
416-675-2064
stirsticks.com
Star Manufacturing
International Inc.
10 Sunnen Dr.
St. Louis, MO 63143
800-264-7827
star-mfg.com
77-C Edwin St.
Kitchener, ON N2H 4N7
519-717-6865
stahlecon.com
Spring Air Systems Inc.
9-1464 Cornwall Rd.
Oakville, ON L6J 7W5
866-874-4505
springairsystems.com
Clifton Blake Capital Corp, FSCO: 12649
YOUR HOTEL
FINANCING
PARTNER
✪ Over $200 million in hotel loans across Canada.
✪ New construction, refinancing, and repositioning assets.
Best Western Plus
Lacombe Inn and Suites
Lacombe, AB
✪ Conventional financing, mezzanine, private debt,
and equity.
✪ Experience in franchising, operations,
appraisal, and finance.
Call the hotel lender with over 40 years of
industry experience today.
Salim Gulamani 647.523.4949 | salim@cliftonblake.com
Steve Hedington 905.447.7959 | shedington@cliftonblake.com
Winnipeg • Manitoba • 204-988-5630
www.defehr.com
Clifton Blake QV.indd 1
2015-12-18 11:12 AM
45
5140 Yonge St.
Toronto, ON M2N 6L7
416-585-2575
solutions.starbucks.ca
Our coffee experience is about
quality and personalization for
every person we serve, so naturally
we’re passionate about delivering
our Branded Solutions the same
way. From our espresso, brewed
coffee, tea and premium self-serve
solutions to an entire Licensed Store
experience, we’ll help you optimize
your business and satisfy the needs
of your customers wherever
they are.
SteamSuite
2255 Union Place
Simi Valley, CA 93065
800-766-0711
steamsuite.com
STEM Consulting & Marketing Inc.
51 Glenmore Rd.
Toronto, ON M4L 3M2
416-568-2477
stemconsulting.com
1 West Front St.
Stirling, ON K0K 3E0
800-513-7850
stirlingcreamery.com
1835 N.E. Miami Gardens Dr., Ste. 555
North Miami Beach, FL 33179
305-621-9602
sid-usa.com
Stylus Sofas Inc.
7885 Riverfront Gate
Burnaby, BC V5J 5L6
604-436-4100
stylussofas.com
Sun Pac Foods Ltd.
10 Sun Pac Blvd.
Brampton, ON L6S 4R5
905-792-2700
sunpac.ca
Sun Rich Fresh Foods Inc.
22151 Fraserwood Way
Richmond, BC V6W 1J5
800-661-0087
sun-rich.com
20-B Hereford St.
Brampton, ON L6Y 0M1
905-501-0090
sunbeamhospitality.com
46
Sunkist Foodservice Equipment
P.O. Box 7888
Van Nuys, CA 91409
818-986-4800
sunkistfs.com
Symphonex
1-121 Bradwick Dr.
Concord, ON L4K 1K5
866-284-3269
symphonex.com
24 Martin Ross Ave.
Toronto, ON M3J 2K8
416-665-0410
superiorpool.com
Syscan-Id
265 Rue de la Couronne, Bureau 101
Quebec, QC G1K 6E1
514-685-7778
syscan-id.com
375 Norfinch Dr.
Toronto, ON M3N 1Y7
800-563-2664
superiorquilting.com
5-570 Matheson Blvd. E.
Mississauga, ON L4Z 4G3
866-483-7822
guestsupply.ca
ldenton@guestsupply.com
100 York Blvd., Ste. 402
Richmond Hill, ON L4B 1J8
905-731-9030
tieronehospitality.com
T&S Brass and Bronze
2 Saddleback Cove, P.O. Box 1088
Travelers Rest, SC 29690
864-834-4102
tsbrass.com
TMF Foods
46 Community Ave.
Stoney Creek, ON L8E 2Y3
800-263-1378
tmffoods.com
4524 Eastgate Parkway
Mississauga, ON L4W 3W6
905-629-9555
tablewaresolutions.com
TOA Canada Corp.
3-6150 Kennedy Rd.
Mississauga, ON L5T 2J4
905-564-3570
toacanada.com
Taco Canada
3-8450 Lawson Rd.
Milton, ON L9T 0J8
905-564-9422
taco-hvac.com
13700 Broadway Ave.
Cleveland, OH 44125
216-587-3400
tomlinsonind.com
Supramatic Inc.
2-1020 Brevik Place
Mississauga, ON L4W 4N7
905-279-3666
supramatic.com
Surety Food Safety Group
2325 Hurontario St., Ste. 166
Mississauga, ON L5A 4K4
800-291-0019
suretygroup.net
Swimeeze Swimwear
by Stanleykem Inc.
2255 B Queen St. E., Ste. 135
Toronto, ON M4E 1G3
416-690-2320
swimeeze.com
6060 Metropolitain Blvd. E., Ste. 200
Montreal, QC H1S 1A9
514-524-6005
swissh.ca
Swisssol Inc.
195 Maple Heights Dr.,
Gravenhurst, ON P1P 1R1
705-687-5445
swisssol.com
Swisssol Inc. is a leading Ontario-based
supplier of bathroom amenities with
a strong focus on sustainability. Our
tamper-proof and drip-free dispenser
system, Press + Wash using second
generation recyclable material, has
revolutionized how hotels plan their
eco/green strategy.
1014 Riverbank Way
Oakville, ON L6H 6X1
905-257-2636
syerhospitality.com
Symmons Industries Inc.
31 Brooks Dr.
Braintree, MA 02184-3804
800-796-6667
symmons.ca
Therapedic Sleepking
Crown Design
116 Milvan Dr.
Toronto, ON M9L 1Z9
416-781-4683
sleepking.ca
THG U.S.A.
6601 Lyons Rd.
Coconut Creek, FL 33073
954-425-8225
thgusa.com
Tag Umbrella, division
of Tag Products
P.O. Box 91203
West Vancouver, BC V7V 3N6
800-865-4660
tagumbrella.com
2780 Coventry Rd.
Oakville, ON L6L 6K4
905-825-9665
tarrison.com
Tempur Sealy International, Inc.
(Canadian Division)
145 Milner Ave.
Scarborough, ON M1S 3R1
800-268-4414
sealycanada.com
Tempur Sealy International, Inc. is
the world’s largest bedding provider.
In 2014 Tempur-Sealy launched its
most advanced hospitality collection
to date under the brands Sealy, Sealy
Posturepedic, Tempurpedic and
Stearns & Foster.
52 Armthorpe Rd.
Brampton, ON L6T 5M4
905-790-2211
tficanada.com
TORLYS Inc.
1900 Derry Rd. E.
Mississauga, ON L5S 1Y6
877-522-6661
torlys.com
TORLYS is a fast expanding global
flooring company that specializes in
beautiful, responsible flooring.
TORLYS smart floors use the patented
Uniclic® joint to create an extensive
selection of re-usable flooring in
leather, hardwood, laminate, cork,
EverWood and EverTile luxury vinyl
floors. TORLYS sister brands to
TORLYS smart floors include TORLYS
SuperSolid Hardwood and Marquee
Floors by TORLYS.
For more information on TORLYS
products, visit www.torlys.com.
Toto U.S.A. Inc.
1155 Southern Rd.
Morrow, GA 30260
770-282-8686
totousa.com
Town & Country Uniforms Inc.
5675 Christophe-Colomb Ave.
Montreal, QC H2S 2E8
613-742-8286
tcuniforms.com
Traex, a Libbey Foodservice
Company
P.O. Box 10060
Toledo, OH
800-356-8006
libbey.com
1143 Vanier Rd.
Sarnia, ON N7S 3Y6
800-663-7913
truenorthdistributors.com
chris@truenorthdistributors.com
UniMac (Commercial
Laundry Equipment)
Shepard St., P.O. Box 990
Ripon, WI 54971-0990
800-587-5458
unimac.com
TrainCan Inc.
101-85 Scarsdale Rd.
Toronto, ON M3B 2R2
416-447-9588
traincan.com
TSOC
39-6635 Kitimat Rd.
Mississauga, ON L5N 6J2
905-813-8762, ext. 24
tsoc.com
Union Gas Ltd.
P.O. Box 2001
Chatham, ON N7M 5M1
888-774-3111
uniongas.com
120 Eglinton Ave. E., Ste. 500
Toronto, ON M4P 1E2
905-282-0424
triliumtextiles.com/beta
Turtle Island Recycling
125 Villarboit Cres., Ste. B
Vaughan, ON L4K 4K2
416-406-2040
gflenv.com
6185 McLaughlin Rd.
Mississauga, ON L5R 3W7
289-777-8600
unisource.ca
Trottco Ltd. Sales Agency
2067 Headon Forest Dr.
Burlington, ON L7M 2N5
905-335-3083
5215 Keith Rd.
West Vancouver, BC V7W 2M9
604-618-8778
tynehospitality.com
414 East Golf Rd.
Des Plaines, IL 60016
847-827-1210
ufandd.com
160 Bloor St. E., Ste. 1500
Toronto, ON M4W 3R2
416-415-3000
unileverfoodsolutions.com
Unity Telecom
450 Harry Walker Parkway S.
Newmarket, ON L3Y 8E3
905-952-2475
unitytelecom.net
Trudeau Corp.
1600 Rue Eiffel
Boucherville, QC J4B 5Y1
800-878-3328
trudeau.ca
A LUXURY SUITE OF
HOTELS IN CANADA.
For over 50 years, Oxford has
led the Canadian marketplace in
service and scale. Oxford owns
a collection of luxury hotel and
resort properties across Canada
which represent some of the most
renowned experiences the country
has to offer and which are located
in some of the country’s most
treasured locations.
www.oxfordproperties.com
5501-7B Ave.
Delta, BC V4M 1S7
604-943-9029
universalmarketingltd.com
Urban Innovations
20 Densley Ave.
Toronto, ON M6M 2R1
416-235-2764
urban-innovations.ca
12100 Ford Rd., Ste. 100
Dallas, TX 75234
303-241-2907
usfi.com
VANDERVITT
Vandervitt Inc.
2780 Coventry Rd.
888-316-6607
vandervitt.com
info@vandervitt.com
Vandervitt is your source for
quality furnishings; specializing in
dining room, banquet, conference and
outdoor patio furniture. Our breadth of
product offering has the flexibility to
meet any budget, and is engineered
to outlast the toughest environments.
Our Canadian and U.S. 50,000-sq.ft. distribution centres are there to
support your chain growth, and we
pride ourselves on our exceptional
customer service.
Van Houtte (GMCR
Canada Holding Inc.)
3700 Jean-Rivard St.
Montreal, QC H1Z 4K3
514-593-7711
vanhoutte.com
Vantage Hospitality Group, Inc.
3300 North University Dr., Ste. 500
Coral Springs, FL 33065
888-316-2378
joinvantagehotels.com
Vantage Hotels is a top 10 global hotel
company with over 1,200 properties and
a well-recognized hotel brand in every
lodging segment (budget to upscale).
Vertex China
131 Brea Canyon Rd.
Walnut, CA 91789
909-594-4800
vertexchina.com
VFM Leonardo Inc.
111 Peter St., Ste. 530
Toronto, ON M5V 2H1
877-593-6634
vfmleonardo.com
Victory Refrigeration
3779 Champion Blvd.
Winston-Salem, NC 27105
800-523-5008
victory-refrig.com
Villeroy & Boch
18388 McCowan Rd., P.O. Box 164
Mount Albert, ON L0G 1M0
905-473-1888
villeroy-boch.com
48
Vinci Park
Toronto, ON M5E 1K3
416-506-1000
vincipark.ca
101-224 Wallace Ave.
Toronto, ON M6H 1V7
416-766-7733
virtualvisit.ca
Visa Canada
TD North Tower
Toronto, ON M5K 1J5
416-367-8472
visa.ca
Visual Information Products Inc.
2682 Slough St.
Mississauga, ON L4T 1G3
905-264-7001
visualtouchpos.com
71 Meadowbank Dr.
Ottawa, ON K2G 0P4
613-563-8727
visualplanning.com
Water Matrix
555 Hanlan Rd., Unit 1
Vaughan, ON L4L 4R8
905-850-8080
watermatrix.com
Witt Industries
4600 North Mason-Montgomery Rd.
Mason, OH 45040
800-543-7417
witt.com
WEBREZPR0
TM
PROPERTY MANAGEMENT SYSTEM
WebRezPro
1925 18th Ave. N.E. Ste. 115
Calgary, AB T2E 7T8
403-777-9300
webrezpro.com
WebRezPro is a
powerful cloud-based propertymanagement system available for
just $5/month/room. Features include
GDS connectivity, a full accounting
suite, Expedia Quick Connect
and more.
812 East Cordova St.
Vancouver, BC V6A 1M4
604-255-8252
foodpak.ca
Wong Wing (McCain Foods Ltd.)
8800 Main St.
Florenceville-Bristol, NB E7L 1B2
866-622-2461
wongwing.com
Workplace Safety
& Prevention Services
5110 Creekbank Rd., Ste. 500
Mississauga, ON L4W 0A1
877-494-9777
healthandsafetyontario.ca
Foodservice Company
300 Madison Ave.
Toledo, OH 43699-0060
800-356-8006
libbey.com
240 Humberline Dr.
Toronto, ON M9W 5X1
416-675-1930
worldwideiozza.com
Vulcan
3600 North Point Blvd.
Baltimore, MD 21222
866-988-5226
vulcanequipment.com
1232 36 Ave. N.E.
Calgary, AB T2E 6M8
403-250-9656
wr.ca
info@wr.ca
WAC Lighting
44 Harbor Park Dr.
Port Washington, NY 11050
800-526-2588
waclighting.com
Weston Food Service
22 St. Clair Ave. E.
Toronto, ON M4T 2S7
416-922-2500
weston.ca
WallDecor 3D
270 Mud St., P.O. Box 99021
Stoney Creek, ON L8J 1P0
877-925-5733
walldecor3d.com
WeTrainHotels.com
P.O. Box 2066 Station Main
Kingston, ON K7L 5J8
613-541-9320
wetrainhotels.com
Waste Not Basket
25-11151 Horseshoe Way
Richmond, BC V7A 4S5
604-244-7627
waste-not-basket.com
Whyte’s Food Corp.
20 Rue Sicard
Saint-Therese, QC J7E 3W7
450-420-9520
strubpickles.com
ASSOCIATIONS
5610 Kennedy Rd.
Mississauga, ON L4Z 2A9
905-712-4242
williamsglobal.com
Alberta Hotel & Lodging
Association (AHLA)
2707 Ellwood Dr. S.W.
Edmonton, AB T6X 0P7
780-436-6112
ahla.ca
Waterford Wedgwood & Royal
Doulton Canada
P.O. Box 508, Station Main
Whitby, ON L1N 5V3
866-688-0681
wwrdhospitality.com
WWRD is a leading force in the
hospitality industry supplying
superbly styled products to the
elite of the market in more than
160 countries around the globe.
50 Torlake Cr.
Etobicoke, ON M8Z 1B8
416-259-2662
wings.ca
8712 53 Ave. N.W.
Edmonton, AB T6E 5G2
800-263-3355
winsham.com
Yabu Pushelberg
55 Booth Ave.
Toronto, ON M4M 2M3
416-778-9779
yabupushelberg.com
Zuccarini Importing Co. Ltd.
1335 Davenport Rd.
Toronto, ON M6H 2H4
416-537-3439
zuccariniltd.com
Zurn Industries Ltd.
3544 Nashua Dr.
Mississauga, ON L4V 1L2
905-405-8272
zurn.com
American Hotel & Lodging
Association (AHLA)
1250 St. N.W., Ste. 1100
Washington, DC 20005
202-289-3100
ahla.com
Association of Corporate
Travel Executives
510 King St.
Alexandria, VA 22314
800-375-2283
acte.org
Association Hôtellerie Quebec
450 Chemin de Chambly, Bureau 100
Longueuil, QC J4H 3L7
579-721-6215
hotelleriequebec.com
Canadian Resort Development
Association (CRDA)
13061-15th Ave.
South Surrey, BC V4A 1K6
604-538-7101
crda.com
Boutique & Lifestyle
Lodging Association (BLLA)
6520 Platt Ave., Ste. 842
West Hills, CA 91307
818-883-4363
blla.org
Destination Canada
800-1045 Howe St.
Vancouver, BC V6Z 2A9
604-638-8300
en.destinationcanada.com
British Columbia Hotel Association
200-948 Howe St.
Vancouver, BC V6Z 1N9
604-681-7164
bchotelassociation.com
Faith Travel Association (FTA)
101 Prosperous Place, Ste. 350
Lexington, KY 40509
859-264-6600
faithtravelassociation.com
Canadian Hospitality
Foundation (CHF)
300 Adelaide St. E., Ste. 339
Toronto, ON M5A 1N1
416-363-3401
thechf.ca
Greater Toronto Hotel
Association (GTHA)
Queen’s Quay Terminal
(Harbourfront Centre)
207 Queen’s Quay W., Ste. 404
Toronto, ON M5J 1A7
416-351-1276
gtha.com
Canadian Hotel Marketing
& Sales Executives (CHMSE)
26 Avonhurst Rd.
Toronto, ON M9A 2G8
416-252-9800
chmse.com
Green Hotels Association
P.O. Box 420212
Houston, TX 77242-0212
713-789-8889
greenhotels.com
Hospitality Sales & Marketing
Association International (HSMAI)
7918 Jones Branch Dr., Ste. 300
McLean, VA 22102
703-506-3280
hsmai.org
11709 Boulder Lane, Ste. 110
Austin, TX 97202
512-249-5333
hftp.org
pineapplesearch.com
HFTP is the global professional
association for financial and
technology personnel working
in hotels, clubs and other
hospitality-related businesses.
HFTP provides educational
opportunities, research and
publications to members around
the globe.
Hospitality Newfoundland and
Labrador (HNL)
71 Goldstone St., Ste. 102
St. John’s, NL A1B 5C3
709-722-2000
hnl.ca
Hotel Association of Canada (HAC)
130 Albert St., Ste. 1206
Ottawa, ON K1P 5G4
613-237-7149
hotelassociation.ca
Hotel Association of Nova Scotia
P.O. Box 473, Station M
Halifax, NS B3J 2P8
902-425-4890
novascotiahotels.org
Hotel Electronic Distribution
Network Association (HEDNA)
National Press Building, Ste. 750
529 14th St. N.W.
Washington, DC 20045
202-204-8400
hedna.org
International Hotel & Restaurant
Association (IH&RA)
42 Ave. General Guisan
Lausanne, 1009 Pully-Switzerland
41-21-711-4283
ih-ra.com
Hospitality Services
Cleaning for
Guest Retention
Partner with Jani-King’s hospitality cleaning experts today to
develop a customized cleaning program to fit your needs.
Front of house
cleaning services
leave your
restaurant, lobby,
front entrance
and common
areas sparkling.
Back of house
cleaning services
target hard to
clean areas
including kitchens,
loading docks and
laundry services.
800.565.1873 | www.janiking.ca
Untitled-3 1
The #1 Mattress Supplier to the Hotel Industry.
We would love to tell you why.
Deep cleaning
services target
carpets, drapes
and upholstered
items and give
them a new
lease on life.
2015-02-18 10:52 AM
Call or email your local representative.
Montreal
Toronto
Yan Hurtubise
514-710-1673
yhurtubise@serta.com
Christine Pella
416-519-9507
cpella@serta.com
Winnipeg
Vancouver
Brent Barkman
204-667-3782
brent.barkman@serta-wpg.com
Graham Hall
604-218-1188
ghall@serta.com
©2015 Serta, Inc.
49
International Society of Hospitality
Association Executives (ISHAE)
374 Marlborough St.
Boston, MA 02115
617-536-0590
ishae.org
United Nations World Tourism
Organization (UNWTO)
42 Capitán Haya
Madrid, Spain 28020
34-91-567-8100
unwto.org
International Society of Hospitality
Consultants (ISHC)
678-973-2242
ishc.com
World Travel & Tourism
Council (WTTC)
65 Southwark St.
London, England SE1 0HR
44-20-7481-8007
wttc.org
Manitoba Hotel Association
1020 Lorimer Blvd., Ste. 501
Winnipeg, MB R3P 1C7
204-942-0671
manitobahotelassociation.ca
INSTITUTIONS
Meeting Professionals
International (MPI)
6700 Century Ave., Ste. 100
Mississauga, ON L5N 1A6
905-286-4807
mpiweb.org
Algonquin College of Applied Arts
and Technology
1385 Woodroffe Ave.
Ottawa, ON K2G 1V8
613-727-4723
algonquincollege.com
North American Association
of Uniform Manufacturers
& Distributors (NAUMD)
6800 Jericho Turnpike, Ste. 120W
Syosset, NY 11791
516-393-5838
naumd.com
Art Institute of Vancouver
2665 Renfrew St.
Vancouver, BC V5M 0A7
604-683-9200
artinstitutes.edu
Ontario Restaurant Hotel
& Motel Association (ORHMA)
2600 Skymark Ave., Ste. 8-201
905-361-0268
orhma.com
Ontario Tourism
Education Corp. (OTEC)
21 Four Seasons Place, Ste. 300
Toronto, ON M9B 6J8
416-622-1975
otec.org
Saskatchewan Hotel and
Hospitality Association
302-2080 Broad St.
Regina, SK S4P 1Y3
306-522-1664
skhha.com
Tourism HR Canada
4-71 Bank St.
Ottawa, ON K1P 5N2
613-231-6949
tourismhr.ca
Tourism Industry Association
of Canada (TIAC)
600-116 Lisgar St.
Ottawa, ON K2P 0C2
613-238-3883
tiac.travel
Tourism Industry Association
of P.E.I. (TIAPEI)
25 Queen St., Third Floor, P.O. Box 2050
Charlottetown, PE C1A 7N7
866-566-5008
tiapei.pe.ca
50
Cambrian College
1400 Barrydowne Rd.
Sudbury, ON P3A 3V8
705-566-8101
cambriancollege.ca
Canadian Tourism College
300-530 Hornby St.
Vancouver, BC V6C 2E7
604-736-8000
tourismcollege.com
Canadore College
100 College Dr., P.O. Box 5001
North Bay, ON P1B 8K9
705-474-7600
canadorecollege.ca
Capilano University
2055 Purcell Way
North Vancouver, BC V7J 3H5
604-986-1911
capilanou.ca
Centennial College
P.O. Box 631, Station A
Toronto, ON M1K 5E9
416-289-5000
centennialcollege.ca
College of New Caledonia
3330 22nd Ave.
Prince George, BC V2N 1P8
800-371-8111
cnc.bc.ca
College of the Rockies (COTR)
2700 College Way, P.O. Box 8500
Cranbrook, BC V1C 5L7
250-489-2751
cotr.bc.ca
Conestoga College
299 Doon Valley Dr.
Kitchener, ON N2G 4M4
519-748-5220
conestogac.on.ca
Confederation College
1450 Nakina Dr., P.O. Box 398
Thunder Bay, ON P7C 4W1
807-475-6110
confederationc.on.ca
Cornell School of Hotel
Administration
174 Statler Hall
Ithaca, NY 14853-6902
607-255-8702
sha.cornell.edu
Culinary Institute of Canada/
Holland College
140 Weymouth St.
Charlottetown, PE C1A 4Z1
800-446-5265
hollandcollege.com
Douglas College
P.O. Box 2503
New Westminster, BC V3L 5B2
604-527-5400
douglascollege.ca
Fanshawe College
1001 Fanshawe College Blvd.
London, ON N5Y 5R6
519-452-4277
fanshawec.ca
Fleming College
599 Brealey Dr.
Peterborough, ON K9J 7B1
705-749-5530
flemingcollege.ca
George Brown College
P.O. Box 1015, Station B
Toronto, ON M5T 2T9
416-415-2000
georgebrown.ca
Georgian College
1 Georgian Dr.
Barrie, ON L4M 3X9
705-728-1968
georgiancollege.ca
Heritage College
325 Boul. Cité des Jeunes
Gatineau, QC J8Y 6T3
819-778-2270
cegep-heritage.qc.ca
Humber College - School of Hospitality,
Recreation & Tourism
205 Humber College Blvd.
Toronto, ON M9W 5L7
416-675-6622
humber.ca/hospitality
Get connected to industry professionals,
gain hands-on experience and start your
path to a career with the School of
Hospitality, Recreation & Tourism. Learn
in our state-of-the-art facilities comprised
of the most advanced technology and
equipment. Get international exposure
and expand your learning horizons with
our study abroad opportunities.
IBT College
50 St. Clair Ave. E., Fourth Floor
Toronto, ON M4T 1M9
416-963-1211
ibtcollege.com
Imperial Hotel Management
College (IHMC)
701 West Georgia St., Ste. 1801
Vancouver, BC V7Y 1C6
604-685-3272
ihmc.ca
LaSalle College International
2000 Sainte-Catherine St. W.
Montreal, QC H3H 2T2
514-939-2006
lasallecollege.com
l’Institut de Tourisme et
d’hôtellerie du Québec (ITHQ)
3535 Saint Denis St.
Montreal, QC H2X 3P1
514-282-5111
ithq.qc.ca
Loyalist College
376 Wallbridge-Loyalist Rd., P.O. Box 4200
Belleville, ON K8N 5B9
613-969-1913, ext. 2100
loyalistcollege.com
Manitoba Institute of Trades
and Technology
130 Henlow Bay
Winnipeg, MB R3Y 1G4
204-989-6500
mitt.ca
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
902-457-6788
msvu.ca
MTI Community College
541 Seymour St.
Vancouver, BC V6B 3H6
604-682-6468
mticc.com
Nova Scotia Community
College (NSCC)
Includes campuses in Dartmouth,
Stellarton and Kentville
nscc.ca
New Brunswick Community
College (NBCC)
St. Andrews Campus
99 Augustus St.
St. Andrews, NB E5B 2E9
506-529-5024
nbcc.ca
Okanagan College
1000 Klo Rd.
Kelowna, BC V1Y 4X8
250-762-5445
okanagan.bc.ca
Niagara College Canada
135 Taylor Rd.
905-735-2211, ext. 7559
niagaracollege.ca
North Island College (NIC)
2300 Ryan Rd.
Courtenay, BC V9N 8N6
800-715-0914
nic.bc.ca
Northern Alberta Institute
of Technology (NAIT)
11762 106 St.
Edmonton, AB T5G 2R1
780-471-6248
nait.ca
Red Deer College (RDC)
100 College Blvd., P.O. Box 5005
Red Deer, AB T4N 5H5
403-342-3400
rdc.ab.ca
Red River College (RRC)
2055 Nôtre Dame Ave.
Winnipeg, MB R3H 0J9
204-632-3960
rrc.ca
Royal Roads University
2005 Sooke Rd.
Victoria, BC V9B 5Y2
250-391-2511
royalroads.ca
Ryerson University,
Ted Rogers School of Hospitality
and Tourism Management
350 Victoria St.
Toronto, ON M5B 2K3
416-979-5041
ryerson.ca/tedrogersschool
Selkirk College
Tenth Street Campus
820 Tenth St.
Nelson, BC V1L 3C7
888-953-1133
selkirk.ca
Seneca College of Applied Arts
and Technology
Markham Campus
8 The Seneca Way
Markham, ON L3R 5Y1
416-491-5050, ext. 22840
senecacollege.ca
Southern Alberta Institute of
Technology (SAIT)
1301 16 Ave. N.W.
Calgary, AB T2M 0L4
403-284-7248
sait.ca
Thompson Rivers University (TRU)
900 McGill Rd.
Kamloops, BC V2C 0C8
250-828-5000
tru.ca
University of Calgary
2500 University Dr. N.W.
Calgary, AB T2N 1N4
403-220-5110
ucalgary.ca
University of Guelph
50 Stone Rd. E.
Guelph, ON N1G 2W1
519-824-4120
uoguelph.ca
Vancouver Island University (VIU)
900 Fifth St.
Nanaimo, BC V9R 5S5
888-920-2221
viu.ca
Winston College
1176 Eighth Ave.
New Westminster, BC V3M 2R6
604-357-8022
winstoncollege.com
St. Clair College
2000 Talbot Rd. W.
Windsor, ON N9A 6S4
519-966-1656
stclaircollege.ca
WE KNOW HOSPITALITY.
When you want your hotel managed right, turn to the experts:
Crescent Hotels and Resorts. As a North American recognized,
top 5 hotel management firm built by operators, we passionately
embody the spirit of service in everything we do. Our Canadian
portfolio is overseen by our team with a full infrastructure in all
disciplines, based throughout Canada. Crescent operates hotels
and resorts throughout Canada and the U.S., and we are approved
to manage full-service and premium branded select service hotels
by Marriott, Hilton, Intercontinental, Starwood, Hyatt, Wyndham
and Radisson. Crescent also has a long history of operating
legendary independent hotels, evidenced by the rapidly growing
Crescent Independent Collection.
FOR US, HOSPITALITY IS MORE THAN A BUSINESS
—IT’S A WAY OF LIFE.
416.913.4626
| www.chrco.ca
Tony Cohen, Executive Vice President & Partner
LEAVE IT TO
52
TRENDS
THE PROS
HOW MANAGEMENT COMPANIES
BRING VALUE TO HOTELS
O
STORY BY DANIELLE SCHALK ILLUSTRATION BY MICHAEL MORGENSTERN
ver the past year, increased
concerns about the fundamentals of the Canadian
economy and the depressed
energy sector have plagued
hoteliers and investors alike,
translating to cost-cutting
measures across the board.
In 2014, Hali fa x-ba sed
Holloway Lodging announced it would be internalizing
its hotel-management functions after it acquired Royal
Host. Last year, Temple Hotels opted to internalize
its management services, saving 3.5 per cent of hotel
revenues, or about $6.5 million.
But the good news is, the future remains bright for
management companies, which are intent on demonstrating their value to the hotel sector. “We have a
pretty robust pipeline right now and we’re looking at
lots of deals every single day,” says Tony Cohen, EVP,
Business Development at Crescent Hotels & Resorts
Canada in Toronto. “We would like to expand our
presence as much as we can in Canada, but it’s all about
strategic growth — we’re not going to take contracts
just so we can have another asset.” The types of assets
Crescent manages include resorts, upper-upscale fullservice hotels, boutiques, convention hotels, premium select-service hotels, and premium limited-service
hotels, spanning the Marriott, Hilton, Starwood, Hyatt,
Wyndham and InterContinental banners, as well as
independent luxury hotels. Last year, Crescent began
managing The Westin Prince, Toronto and Tryp by
Wyndham Quebec Hotel Pur in Quebec City, bringing
its Canadian portfolio to 13 properties.
As a third-party management company, the goal is
to increase the profitability of its managed assets, leveraging its size and scope to find savings and efficiencies
through all layers of operations. “We bring value to an
owner or an asset that maybe they couldn’t [achieve] on
their own,” Cohen explains. These go beyond working
as an extension of ownership by helping hotels’ culinary
operations save money via cost-control and pricing
strategy; revenue management; leadership development
workshops; group advertising and marketing assistance.
“Never should an ownership group look at our fee and
think that’s a cost; it should be a fee that is creating
more value, more profitability and ultimately increasing
their asset’s value,” says Cohen. According to HVS, fees
can range from two to three per cent of total revenue,
plus a base fee.
As Philippe Gadbois, SVP of Operations at Montreal’s
Atlific Hotels notes, management fees don’t vary significantly from company to company. “We all compete on a
pretty level playing field. So, sometimes you get contracts
because of your relationship with a particular owner or
developer. Sometimes it’s pure chemistry — they just like
you better than your competitor.”
With about 60 years of experience as an owner and
management company, and with a portfolio of 61 hotels
across the country, the Atlific team has cultivated a
strong reputation in Canada with sales increasing from
$424 million to $461 million from 2013 to 2014.
Recent additions to the company’s managed assets
include the Element Vancouver Metrotown, Hilton
Garden Inn Montreal Airport and the newly opened
Courtyard by Marriott and Residence Inn by Marriott,
Calgary South.
With regard to future growth, Gadbois has identified Quebec as an ideal area. He’s not alone. According
to a new study by Colliers International Hotels, more
than half of the investors surveyed indicated they are
looking at central Canada (Ontario and Quebec) as
the preferred region for investment. “Central Canada
is bouncing back,” Gadbois explains. “There are more
opportunities in Quebec — Montreal, Quebec City,
53
specifically — than Toronto or Ottawa, for example.” However,
due to the nature of the business, companies such as Atlific
are not in complete control of their expansion. “Because we’re
not developers, we’re at the mercy of the hotel developers or
owners who ask us to manage on their behalf,” he explains.
“When we have a longstanding relationship with certain
developers, they will ask us where they should go next, but that
is more a function of where the economic opportunities are.”
Meanwhile, companies such as SilverBirch Hotels &
Resorts hold greater control over expansion. SilverBirch is
involved in multiple branches of the hospitality industry,
including management, ownership and development. The
company manages and/or owns a portfolio of 28 hotels
operating under the Marriott, Hilton and Radisson banners.
It’s hoping to continue its upward sales trajectory, growing
from $162 million in 2013 to $196.2 million in 2014. “The
most exciting thing happening here is that we’re still building out hotels — even in this down economy,” says Steve
Giblin, president and CEO. SilverBirch currently has two
400-room hotels under development: the Marriott Calgary
Airport and Residence Inn by Marriott in Calgary’s Beltline
district; the latter is set to be the largest Residence Inn by
Marriott in the world, Giblin says.
Having the right tools is also essential to SilverBirch’s
growth. In addition to offering upselling initiatives to boost
sales performance, the company employs a revenue-generation team that uses 12-month forecasting tools to help them
react quickly to changing market conditions.
Technology is always top of mind for management companies. As Gadbois points out, this is nothing new. “We are
heavily invested in and have staked a lot of our future on
technology,” he says. “Because we’re a service business, it
ultimately boils down to continuing to deliver at least what
our owners expect and, ideally, a little bit more.” To this end,
the team at Crescent has focused its resources on keeping up
with digital media and distribution technologies, and evolving its sales and marketing division to keep pace. “We have
not only increased the size of that department, but we have
many more silos,” says Cohen. “Three or four years ago we
didn’t have a digital media strategy — now we have several
people within the corporate office dedicated to it.”
But, say the experts, beware of sensationalist tech tools
and gadgets that won’t stand the test of time. “Many of us
have invested in technology that hasn’t been a smart investment two years later, but looked really cool when we saw
it,” admits Giblin. “We have the ability to monitor and test
[new technology] so that we stay on the cutting edge rather
than the bleeding edge of technology.” So what does Giblin
predict is here to stay? Plenty of outlets in guestrooms to
accommodate the use of personal devices, as well as highbandwidth Wi-Fi.
Though technology may steer the industry, at its core,
it’s all about the people. “Hotels have changed in design,
brand, technology, the way they market and communicate
Valemount, BC
Staying on
TOP
It’s a constant juggling act for Canada’s hotel-management companies, as they strive to stay on top of the competition by factoring
in value-added amenities, employee retention and the rising costs
of doing business. John O’Neill, president and CEO of Vancouverbased O’Neill Hotels & Resorts Ltd., offers the following advice to
help operators ensure continued profitability:
n Be confident in your product: Resist the temptation to lower
rates to appeal to consumers who price-shop online. “[Offer] value
for your dollar but don’t be afraid to charge for good service and
good value,” he says.
n Be good to your people: “We like to communicate with our
associates (we have more than 3,000) through dedicated websites
and employee newsletters. We manage under numerous brands,
but behind the scenes they all work for our company.” Awards,
employee recognition programs, benefits and career mobility are
also important. “A whole basket of little competitive advantages
makes a big difference in this industry.” Plus, it helps to pay equal to
or better than your competitors, he adds.
YOUR
BOTTOM LINE
IS OUR
TOP PRIORITY.
n Watch your costs: “You have to have a good handle on your
revenue, sources of business and revenue mix on a daily basis,” he
says. “The dynamic for hotels in Canada is a little different than in the
U.S. Our wage rates are higher and our average daily rates are lower.
When you do the math, the economics of running a profitable hotel
in Canada are tighter.”
Despite ongoing challenges, O’Neill says his company has its eye on Canadian expansion. “Our focus
recently has been in the U.S. but we still have a lot of
strength here in Canada. We have a long history
running Canadian hotels so we’d like to grow
our company here again. We’re looking for
opportunities in both the acquisition side and
the development and management sides.”
with their guests, but the people component hasn’t changed,”
says Cohen. However, in the current market, Giblin expects
that this resource may be hard to hold onto. “I think that
2016 is going to be a particularly tough year. When the
markets get tough, top talent goes where the best compensation is.” And in a down economy there is a greater risk of
Canadian talent leaving for opportunities abroad. Offering
opportunities for advancement as well as ongoing education also helps mitigate this challenge. Cohen believes that
offering ongoing training programs help the company retain
its talent. “For us, it’s creating a culture associates want to
be a part of,” he says. “Happy associates and a better work
environment makes for a better guest experience, which
ultimately leads to a more successful asset.” u
Windsor, ON
FROM ECONOMY TO UPSCALE,
VANTAGE HOTELS OFFERS
A WELL-RECOGNIZED HOTEL BRAND
IN EVERY LODGING SEGMENT.
JoinVantageHotels.com • 877-311-2378 ext. 143
Top 10 global hotel company with over 1,200 properties
“Top 10 Hotel Company” based on Hotels Magazine ranking of franchise companies by properties, July/August 2015 issue. Membership in Vantage’s
brands is offered in the U.S. through Vantage Franchising, Inc., and, in Canada, through Vantage Franchising (Canada) Inc., wholly-owned
subsidiaries of Vantage Hospitality Group, Inc., 3300 N. University Dr., Ste. 500, Coral Springs, FL 33065. This is not an offering and we will not make a
franchise offering in any state or province in which we have not first registered, filed, been exempted, or are otherwise qualified to offer franchises, and
then only if we provide a prospective franchisee with an appropriate franchise disclosure document. In New York, an offering can only be made by a
disclosure document filed first with the Department of Law of the State of New York. Such filing does not constitute approval by the Department of Law.
MN Reg. #F-7582 (Americas Best Value Inn) and #F-7274 (Lexington by Vantage). © 2016 Vantage Hospitality Group, Inc.
56
SEGMENT REPORT
THE OUTLIERS
As the competition for market share intensifies, independent hoteliers
share strategies to tip the scale in their favour STORY BY JACKIE SLOAT-SPENCER
A
RARE GEM Design plays a big role
in shaping the unique experiences at
independent properties such as the
Hôtel Le Crystal (left), the Fort
Garry Hotel, Spa and Conference
Centre (above) and The Pebble
Bed and Breakfast (right)
s anyone in
the industry
can attest to,
there’s a relentless barrage of
brands on the
hotel landscape
these days, and the trend shows
no sign of stopping. Hotel chains
are releasing new prototypes every
few months and innovative amenities continue to capture consumer
interest, whether it’s a robot delivering room service or virtual reality
headsets in the guestrooms. What’s
more, acquisitions continue to
breathe new life into brands and
increase the strength of loyalty
programs.
In this age of brand proliferation,
independent operators struggle to
capture market share. “It’s a unique
segment when you try to isolate it
because it has a very broad range
of properties,” says Brian Stanford,
senior managing director at CBRE
Hotels in Toronto, listing off boutique
hotels, full-service properties, small,
family-run motels and units in
secondary and tertiary markets.
Unbranded assets are a significant
slice of the pie — Stanford estimates
about 70 per cent of Canada’s hotel
inventory, and 45 per cent of the
overall room inventory, is unbranded.
And, what’s more, “From an occupancy perspective, there isn’t really a
significant variance between how
independent and branded hotels are
operating versus the national results.”
Independents checked in at 62.8
per cent occupancy in 2015, slightly
below the national average of 64 per
cent. This year, independents are
forecast to increase occupancy to
63.5 per cent, just shy of the national
forecast of 65 per cent. On the other
hand, unbranded properties recorded
a higher ADR than their branded
counterparts, wrapping up 2015 at
$151.66, compared to the national
average of $143. “But that’s going to
be influenced by a lot of boutique
hotels that are running a fairly high
ADR,” Stanford explains.
That doesn’t mean the sector is
without its challenges. “For those
smaller independent properties such
as motor hotels and motels, they’re
going to have challenges as we’re
continuing to see newer, branded
hotels coming into a lot of these
smaller markets,” says Stanford,
identifying the Atlantic provinces,
Manitoba, Alberta and Saskatchewan
as suffering the biggest impact, as well
as independents in Ontario — home
57
GET WITH THE PROGRAM
WELCOME HOME An intimate, cosy
atmosphere is key to offering a seamless and
memorable experience at The Pebble Bed
and Breakfast (above) in Halifax
to the country’s largest inventory of
unbranded hotels.
According to Stanford, consumers
have a tendency to choose a branded
hotel when booking through an
Online Travel Agency (OTA) because
of the quality and service guarantee offered by the brand, even if the
independent operator may be as good,
or better.
But Ida Albo disagrees. The managing partner of the Fort Garry Hotel,
Spa and Conference Centre in Winnipeg says OTAs can work in independent properties’ favour, due largely to
the “Uber-fication” of the industry,
where user reviews can make or break
a business. “Selling through thirdparty sites has levelled the playing
58
field for independent properties,” says
the hotelier, adding guest-satisfaction
scores, property class, location and
rates also play a big role. “It’s become
less relevant whether I’m staying at a
Fairmont or an independent property,”
she sums up.
Aside from striving to earn
top-notch user reviews, Fort Garry’s
owners are constantly renovating
and upgrading the historic property.
The 240-room, century-old hotel was
re-branded nearly five years ago to
become a destination for weddings and
events as well as a place for relaxation,
thanks to its on-site Turkish spa, Ten
Spa. “We’ve also started to incorporate
free yoga classes,” Albo adds.
The team recently replaced coffee
makers with a coffee and cookie
service, delivered 24-7 to the guestroom, as well as offering a discounted
$15 breakfast for guests. Currently it’s
installing outlets to accommodate a
wide range of technology and outfitting rooms with fur blankets to impart
a cosy, home-away-from-home feeling.
These additions have generated
results. “We’ve been able to achieve
the same market share and RevPAR
as branded properties in Winnipeg
of a similar class,” Albo boasts, citing
a more than five-per-cent increase
in RevPAR and better-than-average
occupancy, although she wouldn’t
It’s not merely points redemption that’s
attracting hordes of consumers to
join loyalty programs. Programs linked
with credit cards, the ability to earn
Air Miles and Aeroplan points and discounts at businesses around the world
make it nearly impossible for independent hotels to level the playing field.
But hoteliers across the country are
certainly trying. Early last year, Hôtel Le
Crystal in Montreal developed its own
loyalty program. “We know that [loyalty] programs are important for guests
and as we are not a branded hotel,
we cannot offer a points program, as
Starwood does, for example. So we
decided to go with the ‘more services
included’ approach,” says Guylaine
Thériault Rehel, marketing manager
at Hôtel Le Crystal. Guests can earn
points towards early check-in privileges, free room upgrades and foodand-beverage credits at the on-site
locavore restaurant, La Coupole.
Meanwhile, the team at Winnipeg’s
Fort Garry Hotel, Spa and Conference
Centre has implemented a “City State
of Mind” (CSM) guest-loyalty program,
offering points redeemable towards
guestroom nights, Ten Spa services,
classes at a yoga studio and the onsite restaurant. “We introduced it about
three years ago, when we were looking at how to compete when you’re an
independent property and you don’t
have [a loyalty program],” says Ida
Albo, managing partner. “I would say
the uptake on the loyalty program is
really not that strong for us. We try to
do it, and we continue to do it, but it
hasn’t been a driver. We can only give
you points you can redeem within the
property.” As part of the CSM program,
for every dollar spent, the customer
earns one point; once they earn 1,000
points, they will receive a $40 gift card.
share specifics.
“We’re lucky we’re an independent
property,” she says, adding “we don’t
have a lot of overhead relative to the
big chains. The biggest challenge is
those third-party sites have generated a
lot of business for hotels, but have also
put downward pressure on rates. They
also take a big commission [20 per
cent],” she says.
Meanwhile, one of the challenges
the team at Hôtel Le Crystal is preparing for is the change
of supply in the Montreal market. “As the Fairmont Queen
Elizabeth will be closing soon [to undergo renovations] we
need to be prepared to accommodate more corporate clientele and groups. We are a small property (131 suites), so we
need to be wise not to lose any business as that will be an
opportunity for us next year,” says Guylaine Thériault Rehel,
marketing manager.
It turns out 2015 was an excellent year for Le Crystal, which
generated a 12-per-cent uptick in RevPAR and $249 ADR.
“[It] was our best year since we opened,” boasts Rehel. “We
are a young property (we opened in June 2008) and we did
major renovations two years ago to be sure our product is still
top quality. We changed the rugs in the suites, recovered the
sofas, changed the TVs for bigger and newer ones, replaced the
duvet, bed sheets and pillows. We also changed almost all the
furniture in the lobby, to give the hotel a fresh look.”
GOOD THINGS, SMALL PACKAGES
Operating a small bed-and-breakfast allows the host to
connect more deeply with guests, who in turn pen positive
user reviews and reward hoteliers with repeat business. “It’s
not a conveyor belt,” laughs Irish-born Elizabeth O’Carroll,
who has been running The Pebble Bed and Breakfast in
Halifax for the past 17 years, where rates range from $245 in
May to $295 from July through October.
Recently, The Pebble earned the number-1 bed-andbreakfast distinction in the city from TripAdvisor. One reason
is the luxe amenities on offer, including feather beds, goose
down duvets, hydrotherapy baths and London-based Molton
Brown toiletries. Inside the big European kitchen, the host
treats her guests to her special Pebble blend of coffee, while
getting to know them and recommending parts of the city
and restaurants to visit. That level of personalization extends
to the reservation system. “I don’t have online booking and
that was a conscious decision on my part,” she adds. “It
doesn’t take me long at all to respond to an email or pick up
the telephone.”
But it’s not easy operating an independent establishment. “One of the challenges is marketing: I rely on
search engines’ rating systems because I don’t have the
budget for marketing like big hotels do,” says O’Carroll.
She also lacks the flexibility to accommodate free cancellations with short notice.
But when it comes to rising above the sea of brands,
hoteliers agree that being firmly engrained in the community — whether it’s serving locally sourced fare at Hôtel Le
Crystal’s La Coupole, to sourcing artwork from Halifax at The
Pebble, or supporting arts and culture initiatives at Winnipeg’s Fort Garry hotel — is key to lasting success. “We’re a
very strong community-oriented hotel, so most of our marketing budget is like a sponsorship budget. We’re very active in
the community and support a number of non-profit and arts
and culture groups through events at the hotel and through
different programs that we have,” says Albo. “This is where we
generate our revenue, so let’s be good to our community, and,
then in turn, our community will be good to us.” u
OPERATIONS
SMALL BUT
MIGHTY
HOTEL DEVELOPERS REVEAL SPACE-SAVING TACTICS TO BOOST
PROFITABILITY AND IMPROVE THE GUEST EXPERIENCE
BY CAROL NESHEVICH
LET’S FACE IT: real estate suitable for
large hotel developments isn’t exactly
plentiful in urban markets these days.
And it’s not much better in secondary or
tertiary markets, either. In Canada, and
around the world, it’s getting harder to find
sufficient space for new hotel builds and
the challenges of keeping costs low and
profits up are pushing developers to use
creative design techniques to build hotels
with smaller footprints — without impacting the guest experience.
The team at Best Western Hotels &
60
ARCHITECTURAL DIGEST
V-b’s prototype design gives the
illusion of grandeur among gaming
pods and a grab-and-go café (left);
Courtyard by Marriott in Waterloo,
Ont. is home to space-saving layouts
that transform a lobby and guestroom
(top and right); centre-loaded
bathrooms save precious square feet
in the new GLo- prototype (above)
Resorts has jumped right on this trend,
launching two new brand prototypes
that are “all about getting into these
tight sites,” according to Amy Hulbert,
managing director of Design for the
Phoenix-based company. The idea for
V- b was first introduced in late 2014
as an upper-midscale brand aimed at
the urban/primary markets; last year,
V - b’s mid-scale sister hotel brand,
GLo- , was introduced for the secondary or tertiary markets. “The premise
that these brands were built on was
maximizing space and using everything wisely,” says Hulbert. She says
the GLo- concept received massive
interest from members before the
prototype was even finished, and V- b
currently has a number of projects in
development in Los Angeles, Chicago,
Miami, Staten Island, N.Y., Little Rock,
Ark. and Springfield, Mo.
“With some of our V- b sites, we’ve
had really good opportunities in
pockets of Miami, for instance, where
you’d wonder, ‘where would you even
build?’” she says, of the prototype that
61
ECONOMICAL FOOTPRINT
V-b’s 3,476-sq.-ft. prototype lobby
features a bar, front-desk pods,
check-in kiosk and virtual concierge
(above); TownePlace Suites by
Marriott (at right) features a tuck
shop that allows guests to satisfy their
cravings without the cost of running
full-service F&B operations
features 101 keys. “But we’re building
them in an L-shape to get the right
number of rooms. We can be creative
in how we’re getting rooms into these
sites. So it’s really about that flexibility.”
Then there’s the smaller room size,
a trademark of this trend. “In a typical
guestroom, you walk in and there’s
an entry corridor, a bathroom off to
one side and usually a closet off to
62
the other,” says Hulbert. “[With GLo- ]
we eliminated that whole portion of
the room, saving us anywhere from
25 to 35 sq. ft., and just opened right
into the room. Then we centreloaded the rooms back to back [via
the bathrooms], and with that space
savings, developers’ eyes just lit up;
because they knew that square-foot
savings per room was just tremendous.”
Tighter spaces also means financial
savings. “Slightly smaller rooms means
less utility costs to heat and cool the
room,” says Eric Watson, chief operating officer at MasterBuilt Hotels, a
Calgary-based hotel development
company that currently holds the
master territorial agreement to develop
the Microtel by Wyndham brand
across Canada. “From a housekeeping
point of view, they can turn a room a
little quicker, there’s less common area
to mop up; you’ve got all those things
adding up and it drives down your
operating margins.”
Featuring a smaller footprint, on
average 87 rooms, but ranging between
60 and 125, is in fact, a core element
of the Microtel identity. “Effectively,
we’ve taken an economy-sized box
and run it to compete in the mid-scale
market,” says Watson. The key is to
make the rooms small enough to drive
savings, but not so compact that the
guest experience will be affected.
Microtel hotels cost 10 to 30 per cent
less to develop compared to competitors
in a similar space, he adds. “We’ve got a
lower capital cost, so right away we can
compete at a slightly lower rate.”
Furniture can go a long way in
making the most out of a small
layout, adds Anil Taneja, president,
North America for Palm Holdings
Inc. “In our Holiday Inn Express in
Halifax, instead of couches, we’re
going to have chaise lounges in all of
our king rooms,” says Taneja of the
325-sq.-ft. guestrooms.
“Another thing we’re doing in some
of our hotels is using barn doors,
[which slide rather than swing open].
So with a barn door between the
bathroom and the bedroom, or in a
variety of other places, you don’t need
a full 180 degrees of space for the door
to open. Those are great space-saving
tactics and we’re seeing a lot more of
that,” he adds. Other tactics include
cupboards or drawers built into furniture, multi-functional pieces of furniture (combining a desk and cupboard,
for instance), and work desks that can
be pushed into other furniture and
hidden away until needed.
Meanwhile, creative lighting
can allow a space to serve different
functions and dayparts. “Lighting can
make a space feel completely different, especially with open lobbies,” says
Best Western’s Hulbert. “You don’t
want the place where you got your
coffee in the morning to look like
the same place you’re going to get a
dessert and maybe have your wine at
the end of the day, so they’re looking
at creative space transformation
through [lighting] gestures.”
Lobbies and other communal spaces,
including food-and-beverage areas, are
being transformed to become more
space-efficient without sacrificing
utility or aesthetic value. “A lobby isn’t
just a lobby anymore,” she adds. As an
example, lighting helps transform the
ambiance of the bar at the V- b from
daytime to nighttime. “The bar has
a wire mesh facing, and the back is
backlit, so we can actually change the
colours so it almost looks like a different piece of furniture. And we can
dim and colour the lighting that hangs
down over the bar.… Because we’re
using all LED lighting, you can do so
much,” she explains.
Another benefit of multi-functional
common spaces is the potential labour
savings. Taneja cites the example of
the Bistro concept in Courtyard by
Marriott properties, featured at Palm’s
Courtyard by Marriott in Waterloo, Ont. “One of the enhancement
options [with the Bistro] is to put a
mini kitchen in the front,” says Taneja.
“The Bistro actually integrates part
of their lobby, so if you put a mix of
soft seating and hard seating, you can
double up a restaurant as a lobby. We
have our bartender go out into the
lobby, since it’s open, and offer drinks
to people anywhere in the lobby. And
when it’s empty, we can create an inviting space and have that person double
up as a lobby ambassador, welcoming
and greeting guests.”
During slow times, it eliminates the
need for a cook in the back and a
server in the front. “Instead you’ve
got a mini-prep kitchen in the front
where you can offer a limited menu
and just have one person on that quiet
evening who is both cooking and
serving,” he adds.
Are smaller hotels here to stay?
Absolutely, says Watson. “The only
way you can develop new hotels in a
big chunk of the market these days
and make money at it is to design more
efficiently,” he explains. Best Western’s
Hulbert adds, “I don’t know that we’ll
ever go backwards, where really big is
really good. After having success with
the smaller size, why would you?” u
C
M
Y
CM
MY
PARKING WARS
In terms of space, parking has traditionally been a challenge, particularly in busy
urban areas. “Parking has been one of the
largest space issues at hotels, because
you need your land footprint to accommodate it,” says Anil Taneja, president,
North America for Palm Holdings Inc. He
notes that while hoteliers can dig down
for underground parking, it’s an extremely
costly endeavour, valued at $20,000 per
parking space, depending on the location.
But Taneja is noticing a positive trend that
may make the parking crunch less of an
issue for new-build hotels going forward.
“We’re seeing that the space requirement
for parking is certainly a lot less than it
used to be,” he explains. “People are commuting using various other forms of transportation — especially with the advent of
Uber.” According to Taneja, smaller parking
lots may become the norm, which is great
news for hotel developers. “So with less
usage of vehicles, we see reducing the
need for parking, causing less of a strain
on the operation, and that’s probably one
of the biggest space-savers we’re seeing.”
CY
CMY
K
EQUIPMENT
SETTING
THE SCENE
Today’s dinnerware provides hotel chefs with unique ways to showcase
their creativity while considering style and functionality
BY REBECCA HARRIS
W
hen choosing dinnerware for a hotel
restaurant, it’s easy to
get caught up in the
latest trends — whether it’s hand-painted
ceramic bowls, or elegant, flat plates.
But before deciding on a show-stopping
table setting, buyers need to consider
what’s going on (or in) the dish.
“I think where people sometimes go
wrong is they pick form over function,”
says Luke Mathot, FRHI Hotels &
Resorts’ corporate director, Food &
Beverage, Americas. “When you select
dinnerware, you have to ask, ‘Does it
make sense for that dish?’ There might
be a really cool plate that’s completely
flat and doesn’t have any edges, but in
restaurants that serve pancakes with
maple syrup, you’ll get maple syrup all
over the table.”
Daniel Craig, executive chef at Delta
Toronto, lists a number of other issues
worth considering: Do the dishes keep
the food hot? Ergonomically, does the
dinnerware make sense for the server? If
guests order multiple, shareable items,
does it all fit on the table? “It has to
look good, of course, but the practical
stuff is huge,” stresses Craig.
That’s not to say dinnerware has to
be all about practicality. While food is
usually the star attraction at restaurants,
the tabletop is becoming an increasingly
important part of the show. “Restaurants aren’t just about food anymore.
They’re about the whole package: the
lighting, the music, the glassware, the
napkins,” says Mathot. “Dinnerware
64
plays a huge role because it’s the canvas
on which the food is presented.”
These days, one of the trends influencing dinnerware is the shift from
fine-dining to a more relaxed, farm-totable approach. Many chefs are now
opting for plates and bowls featuring
a handmade, casual look, rather than
the white porcelain dishes that have
been popular for years. “We’ve seen a
lot of plateware that matches [the casual
trend], celebrating the imperfections of
dishes that come out of the kiln,” says
Craig. “Not everything is identical.”
A more handcrafted look is on the
table at Delta Toronto’s SoCo Kitchen
+ Bar, a sleek but casual eatery that
serves Mediterranean-inspired cuisine.
The restaurant, which opened in 2014,
features kiln-fired heavy stone plates;
wood boards (made from Ontario
black walnut) for pizzas, burgers and
charcuterie; and cast-iron pots for the
warm eggplant and burrata dish. “We
purposely try to stay away from the
classic white, round, 12-inch plates,”
says Craig.
For Craig, the most important style
consideration is that the dinnerware
matches the concept of the restaurant.
“It’s easy for chefs to say ‘I want this
plate because it looks insane and I saw it
in a restaurant,’ but does it make sense
for the room?”
Linda Cheng, EVP of Montreal-based
Groupe Satori, agrees. “The dinnerware has to reflect the personality and
concept of the restaurant,” says Cheng,
whose company recently opened the
upscale Pan-Asian restaurant, East,
at the new Renaissance Montreal
Downtown Hotel. The restaurant is
based on an old Shanghai concept, a
nod to the city’s deep culinary roots
and modernity. As Cheng explains, a
lot of culinary trends were discovered
in Shanghai, and its people are avantgarde. “We wanted to express that
through the dinnerware as well, so we
tried to find a new way to present the
food,” she says.
CHEF’S TABLE
The effortless look of Delta Toronto’s SoCo
Kitchen + Bar dinnerware(bottom) ensures the
ingredients stay in the spotlight; SoCo executive
chef Daniel Craig (top left) puts the finishing
touches on a dish
TIPS ON CHOOSING TABLEWARE
The team at Groupe Satori decided
on a blend of modern and traditional,
as well as a mix of colours and materials.
For example, white and pale items such
as sea bass and tofu are presented on
black ceramic plates, while the steak dish
(called Siam’s Steak 1855) is laid out on
a wood plank. On the more traditional
side, the Beef Panang Curry is served
in a mini cast-iron cauldron; and bao,
a Chinese bun, is served in a bamboo
basket. “It’s either modern to go with our
concept or traditional because that kind
of dish deserves to be presented in an
authentic way,” says Cheng.
For some hotel companies, it’s also
important to stay local whenever
possible. FRHI is currently exploring
its dinnerware options for Victoria’s
Fairmont Empress Hotel, which is
revamping its restaurant, bar, lounge
and tearoom. Mathot says it’s in the
process of selecting plateware, so
decisions have yet to be made. But, if
❖
Buy plates that have chip
protection: “With some suppliers, if your plate is chipped, they’ll replace it for you. That’s huge because plates are
highly expensive,” says Daniel Craig, executive chef at Delta Toronto.
❖
Don’t over-purchase: “It’s easy to say, ‘We’ve got 100 seats, we’re going to need 100 of this plate, plus 100 back- ups in the event of breakage,” says Craig. “Chefs are creative people, so it’s easy for things to get stale and youwant
to move to another product.
Don’t pack your storeroom
with plates you’re never
going to use.”
❖
Get a stamp of approval: Linda Cheng, EVP of Groupe Satori, suggests buying commercial dinnerware that meets the standards
of the British Standards Institute, BS 4034. “It guarantees that it’s low in porosity, so
it lasts longer, but we see in the varnish that it’s good quality,”says Cheng. “The look of quality is very important.”
❖ Mix and match materials or colours: “It could be wood, stone, cast iron, copper, stainless steel, or white china — a different mix of some of these things could be perfect,” says Luke
Mathot, FRHI’s corporate director, Food & Beverage, Americas. “You can’t have a football team with all quarterbacks and you can’t have a basketball team with all centres. Same thing with your china.”
❖ Don’t be too cost-conscious: “As far
as cost is concerned, one area you should never skimp on is amazing china,” says Mathot. “Life is too short to use
bad dinnerware.”
65
the restaurant were to use a wood
board for cheese or house-made
charcuterie, for example, “there’s a
ton of Douglas fir up there, so we
would actually use the local wood,”
says Mathot. “Whenever we can work
with a local artisan or purveyor using
local products that fit within the
environment, we will.”
While the trend toward more rustic,
handcrafted tableware is taking over,
white dinnerware still has its fans. At
the Harbourstone Sea Grill & Pour
House, located inside the Halifax
Marriott Harbourfront, the decor
highlights bold colours such as orange
and deep walnut, but the dinnerware
is white. “We always gravitate to white
because we want the focus to be about
the food and not the vessel,” says
executive chef Trevor Simms.
The pieces have soft, rounded edges,
which reduce breakage and are versatile. “Specific shapes tend to come
in and out of favour with customers.
For example, square and rectangular
plates were really hot for a while,” says
Simms. “But if you take a rectangular
plate that has rounded edges on it, for
some reason, you tend to get a lot more
use out of it. You can use it for an
entrée or appetizer.”
Simms says the longevity of an item
is a key consideration. Smaller operations can easily switch up their dinnerware, since they might only be buying
50 pieces of an item. “For a place like
us, that’s a $40,000 to $50,000 conversation,” says Simms. “When we select a
piece, it needs to have legs to it.” With
regard to glassware, Simms also wants
products that last. At Harbourstone
Sea Grill & Pour House, the team
sources lowball and highball cocktail
glasses from Libbey, which includes
a DuraTuff treatment to increase the
resistance to mechanical and thermal
shock. “It’s the kind of glass that can
take a bit of a beating and you won’t go
through a ton of breakage every year,”
says Simms. “Stackability is also important because in every operation, real
estate is the thing that you don’t have
enough of.” u
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NATHALIE
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President of
Pacini
Restaurants inc.
BERNARD
BOUTBOUL
CEO of
Gira Conseil
RICHARD
SCOFIELD
President of
Rôtisseries
St-Hubert
Ontario
Hostelry
Institute
Chefs
Supplier s
Hotelier s
Educator s
Media
Restaur ateur s
Ar tisans
Students
2016 GOLD AWARDS DINNER
Excellence - Passion - Achievement - Success. These words have underscored the mandate of the Ontario Hostelry
Institute for more than 25 years. Each of these attributes is difficult to achieve in any industry and the Hospitality,
Foodservice and Tourism industry is no exception. Every year the Ontario Hostelry Institute ensures that these attributes do
not go unnoticed by acknowledging and celebrating these achievements at the Annual OHI Gold Awards Dinner.
The OHI Gold Awards are awarded to members of our industry who exemplify passion, achievement, success and
whose commitment to excellence enhances not only the industry but also the image of Ontario and Canada among
thousands of diners, travelers and vacationers year after year.
Join us to celebrate these amazing men and women on Thursday, April 21st, 2016 at the Four Seasons Hotel in
Toronto. Partake in our continuing legacy. Tables and tickets are available for purchase at www.theohi.ca or by calling
416-363-3401.
Ontario Hostelry Institute 300 Adelaide Street East #339 Toronto ON M5A 1N1 Tel: 416-363-3401 Fax: 416-363-3403 www.theohi.ca
HOTELIER
ALL THE
RIGHT NOTES
As GM of the rock-inspired Jag hotel
in St. John’s, Larry Laite sings the praises
of service excellence
BY ROSANNA CAIRA
L
68
tional artwork in the hotel. There are no Newfoundland sceneries or typical hotel art.” But there are
“portraits of your favourite musicians and bands.”
Surprisingly, the hotel is the first in St. John’s to
feature valet and bell service, and it includes all the
bells and whistles, such as a fitness centre, rain shower
heads and locally produced spa products made from
natural ingredients. As part of its nightly turndown
service, the hotel also offers chocolates made at the
Newfoundland Chocolate Company and special
creations from its pastry chef.
The hotel’s core customers are young professionals
aged 30 to 55, mostly from Atlantic and central Canada
but some are from as far away as Europe. “They are really
comfortable with staying in boutique hotels and we have
captured our market share from that market,” he adds.
Not surprisingly, his team of 55 associates is responsive and attentive. “If we take care of our clients, we
will build a relationship and foster a mutually beneficial
long-term relationship,” he says. But to ensure success
with guests, hoteliers have to treat employees properly.
“All too often the internal guests (our co-workers) are
forgotten. If we treat each and every employee as an
important part of the team and show them the respect
we all deserve, they’ll take ownership of the hotel and
take better care of the external guests.” u
PHOTOGRAPHY BY CHRIS CROCKWELL
arry Laite is a firm believer that
anyone who works in the hotel industry needs to have service in their soul.
It’s a mantra that guides him when hiring
employees and a philosophy he inculcates in
his team at every turn.
As the GM of the classic rock-inspired
hotel, Jag, located in North America’s oldest
city, Laite believes service, not amenities,
sets the hotel apart. “It’s everything,” says the
47-year-old. “To step away from the pack, we
have to provide exemplary service. We have
to be aware of who our customers are, what their needs
are and then ensure we deliver. In fact, we have to
anticipate what the client needs
before they ask.”
QUICK QUIPS:
Ironically, the Newfoundland
Mentors: Liam Sneyd, John
native
just happened to land in
Walker, Nora Duke, Rex Avery
the
hotel
industry after graduand John Steele.
ating with a college degree in
How do you deal with stress?
Business Administration. “I
“Focus on the issues that are
went to work in retail where
within my control.”
What do you attribute your
I learned valuable skills when
success to? “I am constantly
dealing with the public,” he
trying to educate and improve
says. But when his job was elimimy abilities and performance.
nated due to restructuring, Laite
I’m not afraid to admit I don’t
accepted a position as a night
know everything.”
auditor with the Radisson Plaza
in downtown St. John’s. That was in 1990 and the
affable hotelier hasn’t looked back since.
The married father of two daughters has been at the
funky boutique hotel since its opening in December
2014; he also manages The Capital, another in the
portfolio of seven properties owned by Steele Hotels.
Themed as a rock-and-roll experience, music envelops every aspect of the 84-room hotel. “It plays in the
restaurant/lounge, lobby and the elevator landings
leading to the guestrooms. You will not see any tradi-
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This disclaimer shall apply to CBRE Limited, Real Estate Brokerage, and to all other divisions of the Corporation (“CBRE”). The information set out herein, including, without limitation, any projections, images, opinions, assumptions and estimates obtained from third parties (the
“Information”) has not been verified by CBRE, and CBRE does not represent, warrant or guarantee the accuracy, correctness and completeness of the Information. CBRE does not accept or assume any responsibility or liability, direct or consequential, for the Information or the recipient’s
reliance upon the Information. The recipient of the Information should take such steps as the recipient may deem necessary to verify the Information prior to placing any reliance upon the Information. The Information may change and any property described in the Information may be
withdrawn from the market at any time without notice or obligation to the recipient from CBRE. CBRE and the CBRE logo are the service marks of CBRE Limited and/or its affiliated or related companies in other countries. All other marks displayed on this document are the property
of their respective owners. All Rights Reserved.
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buyer`s guide - Hotelier Magazine

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