Parcel Pro Shipping Guide

Parcel Pro Shipping Guide
This manual outlines the process for completing your first shipment on ParcelPro.com. Please follow the instructions as
they are presented below. If you have any further questions, do not hesitate to contact one of the highly trained customer
service staff at Parcel Pro via phone at 888-683-2300 or via email at customerservice@parcelpro.com.
1 Login and Complete Required Account Set-up
1.1 Navigate to the ParcelPro.com homepage
1.2 Sign In at the ‘Member Sign-in’ box (Username and password are case-sensitive)
1.3 Read and accept the Parcel Pro Legal Agreement
1.3.1 Terms of Use
Parcel Pro Shipping Guide
1.3.2 Terms & Conditions
1.3.3 Agree & Continue
1.4 Update email address
2 Create a Shipment
2.1 Navigate to the ‘Home’ tab within the member site
Parcel Pro Shipping Guide
2.2 Select the transportation company you would like to carry out your shipment
2.3 Navigate to the ‘Ship & Insure’ tab
2.4 Review each of the five sections within ‘Create [UPS/FedEx] Shipment’
2.4.1 Complete required fields within ‘Ship to’ section according to the shipment parameters
Parcel Pro Shipping Guide
2.4.2 Confirm information provided in ‘Ship From’ section is accurate
NOTE: If the information provided in the ‘Ship From’ section is not accurate then navigate to the
‘Manage Ship From List’ to make any necessary edits.
2.4.3 Fill in required fields within the ‘Shipping Details’ section according to the shipment parameters
2.4.4 Complete the ‘Special Services’ and ‘Shipping Options’ sections according to the shipment parameters
2.4.5 Select the appropriate billing information within ‘Billing Details’ then click ‘Continue’
Parcel Pro Shipping Guide
3 Confirm Shipment
3.1 Review the shipment information to confirm it has been entered accurately
NOTE: If you discover an error in the shipment information continue to step 3.1.1. If there are no errors in the
shipment information skip step 3.1.1.
3.1.1 To make corrections to the shipment information scroll to the end of the page and select ‘Edit’
NOTE: If you selected ‘Residential Shipment’ continue to step 3.2. If you did not select ‘Residential Shipment’
skip to step 3.3.
3.2 Review and confirm agreement to the Residential Verification
Parcel Pro Shipping Guide
3.3 If all fields are valid select ‘Confirm and Print’
NOTE: To save your shipment and return to it at a later time click ‘Save Quote’.
4 Shipment Instructions
4.1 Once you have confirmed your shipment you will be taken to the ‘Shipment Completed
Successfully’ page (see example below)
NOTE: You may choose to void the shipment, create a new shipment or view your previous shipments by
clicking one of the gray boxes outlined below.
Parcel Pro Shipping Guide
4.2 Follow the four step ‘Package Instruction’ guide for packaging your shipment
NOTE: If, according to your user profile, the package is considered high value continue to step 4.3. If the
package is not considered high value skip to step 4.4.
4.3 Follow the ‘High Value Instruction’ guide for giving your package to UPS/FedEx
4.4 Select ‘Print Label’ to print shipping label directly from the Parcel Pro website or select ‘Email
Label’ to have the label emailed to print at a later time
Parcel Pro Shipping Guide
5 Examples of the documents provided
5.1 Outer box label
5.2 Inner box label
Parcel Pro Shipping Guide
5.3 Shipment Receipt for High Value Package (Your Copy)
Parcel Pro Shipping Guide
5.4 Shipment Receipt for High Value Package (Copy to be provided to Driver or Guard)
Parcel Pro Shipping Guide
ADDITIONAL FEATURES AVAILABLE ON OUR HOME PAGE
 Manage Notify Template
 Quickbooks Desktop
 RewardShip Credit History
 View Recent Shipments
 Track / View Shipping History
 Report a Shipment
 Safe Shipping / Packaging Checklist
 Order Supplies
 Restricted Zip Codes
 Instructions for online payments
 Refer a friend
Important Message Regarding Residential Shipping
Shipping to a residential address poses a greater chance of non-delivery or theft. Parcel Pro highly recommends
that you ship any package of value to a commercial address. No insurance claim can be made under Parcel
Pro, Inc.’s insurance policy for any shipment delivered without a signature to a residence or other location
unless the shipment is released by the carrier without signature against your instruction, without your
knowledge and as a result of exclusive fault of the carrier.
If you must ship to a residence:
! Send only to residential addresses where you know the customer as a “regular” repeat recipient.
! Do not send goods to 1st time buyers known only through telephone or internet. The majority of fraud
claims arise from internet-telephone sales sent to residences.
o Question orders from free E-mail accounts
o Look twice at rush orders
o Verify orders through the issuing credit card company
o Verify billing addresses through the issuing credit card company
! Never disclose the tracking number to your recipients. Cases of fraud where the criminal reroutes a package
to an address other than the billing address (by knowing the tracking number) have occurred.
! Make it a policy that your recipient will take responsibility for loss if recipient insists that you ship to their
residential address and forgo the provision of a signed delivery.
! Insist that your recipient be home to accept the delivery.
! Use the following carrier services to ensure coverage under Parcel Pro, Inc.’s insurance policy:
o UPS® - Use the Adult Signature Required option, not just Signature Required. To utilize this service,
shipments must be processed online via ups.com, UPS Campus Ship or UPS WorldShip.
o FedEx - Check the “Signature Required” option for your shipment(s) and affix a Signature Required
sticker. Make sure the recipient does not have “Signature Release” status on file with FedEx.
o DHL - A “Signature Required” sticker must be affixed to the box; it is best to place this next to the
airway bill. Write “Signature Required” in the “special instructions box” on the waybill.
As a reminder:
! Coverage for a Parcel Pro, Inc. confirmed shipment ends when delivery is made. Delivery is made when a
package is signed for at the consigned location or when the package is left at the consigned location without
a signature, as determined by the carrier’s tracking information. Delivery information is based on
information provided by carrier.
!
Parcel Pro, Inc.’s policy does not cover claims arising directly or indirectly from
fraud/dishonesty/negligence, including but not limited to credit card fraud, check fraud, C.O.D. fraud, mail
fraud or any fraud on behalf of the shipper/recipient or their employees.
Use of Parcel Pro, Inc.’s services constitutes acceptance of its Terms and Conditions. Shipments will be governed
by the Terms and Conditions in effect at the time of shipment, as may be verified online after login at
www.parcelpro.com.
Instructions for Completing a UPS International Air Waybill
Section
1. Write your UPS account number in the appropriate section along with your EIN number.
Also, write your company name and complete address, name of sender and telephone
number. Make sure not to use any jewelry related terms such as gold, diamond, jewelry,
gems, etc.
2. Complete this section with the recipient’s company name and address, contact person and
telephone number. Make sure not to use any jewelry-related terms such as gold, diamond,
jewelry, gems, etc. It is important to give the recipient’s phone number.
3. In this section, bill the duties and taxes to either yourself or the recipient. Make sure there is
a UPS account number, or credit card number, otherwise, the shipper will be billed. The
shipper is ultimately responsible for all duties and taxes assessed.
4. This should always be marked “UPS Worldwide Express® or UPS Worldwide Saver®.”
5. For the commodity description on the air waybill, write ‘adornment’ or ‘personal
adornment.’ Use terms that suggest the contents of the package without writing gold or
jewelry. If you are sending gemstones, write the word ‘natural minerals’ for the description.
The total declared value for carriage should always be ‘0’ unless otherwise instructed. Write
the phrase ‘see invoice’ under the declared value for customs.
Reference No. 1 This is where your Parcel Pro account number is entered
6. Country of Manufacture (origin of goods).
7. Enter your ITN number obtained from the Automated Export System. Put the corresponding
harmonized code and the country of ultimate destination. For example, use 7103.99.1000 for
gemstones and 7113.19.0000 for jewelry (see harmonized codes list). For all other contents,
call customer service at 888-683-2300. Should you encounter any problem with any the
above instructions, please call customer service.
8. Sign and date the waybill.
Reminders:
Make sure three copies of a commercial invoice or three copies of your own invoice accompany the
package. A Shipper’s Export Declaration (SED) is required for all shipments over the value of
$2,500. SED’s must be filed electronically. For more information, visit www.aesdirect.census.gov.
Use of Parcel Pro, Inc.’s services constitutes acceptance of its Terms and Conditions. Shipments will
be governed by the Terms and Conditions in effect at the time of shipment, as may be verified online
after login at www.parcelpro.com.
Instructions for Completing a FedEx International Air Waybill
Section
1. Write your FedEx account number in the appropriate section. Also, write your company name
and complete address. Make sure not to use any jewelry related terms such as gold, diamond,
jewelry, gems, etc.
2. Complete this section with the recipient’s company name and address, contact person and
telephone number. Make sure not to use any jewelry-related terms such as gold, diamond,
jewelry, gems, etc. It is important to give the recipient’s phone number.
3. For the commodity description on the air waybill, write ‘adornment’ or ‘personal adornment.’
Use terms that suggest the contents of the package without writing gold or jewelry. If you are
sending gemstones, write the word ‘natural minerals’ for the description. Underneath the
description, write the phrase ‘see invoice’ and put the corresponding harmonized code. For
example, use 7103.99.1000 for gemstones and 7113.19.0000 for jewelry (see harmonized codes
list). For all other contents, call customer service at 888-683-2300. The total declared value for
carriage should always be ‘0.’ Should you encounter any problem with any the above
instructions, please call customer service.
4. This should always be marked “FedEx Intl. Priority.”
5. Mark ‘Other’ for this section.
6. Should there be any ‘special handling’, please check the appropriate box.
7a. Check off the appropriate box indicating the party responsible for the freight charges.
7b. In this section, bill the duties and taxes to either yourself or the recipient. Make sure there is a
FedEx account number, tax I.D.# or credit Card #, otherwise, the shipper will be billed. The
shipper is ultimately responsible or all duties and taxes assessed.
8. This is where your Parcel Pro account number is entered.
9. Sign and date the waybill.
Reminders:
Make sure three copies of a commercial invoice or three copies of your own invoice accompany the
package. A Shipper’s Export Declaration (SED) is required for all shipments over the value of
$2,500. SED’s must be filed electronically; for more info visit www.aesdirect.census.gov.
Use of Parcel Pro, Inc.’s services constitutes acceptance of its Terms and Conditions. Shipments will
be governed by the Terms and Conditions in effect at the time of shipment, as may be verified online
after login at www.parcelpro.com.
Most Commonly Used Harmonized Codes
Please find below the most commonly used harmonized codes for the jewelry industry.
For a complete list, please refer to the U.S. Census Bureau, Foreign Trade schedule b.
Or visit the website http://www.census.gov/foreign-trade/schedules/b/2002/browse-pdf.html.
The codes below do not represent the complete Harmonized Tariff. Harmonized codes and all
other third-party data relayed by Parcel Pro are made available for convenience only without
warranty of any kind and are subject to independent customer verification.
Harmonized Code
Loose Diamonds (Crystallized Carbon)
-Weighing not over 0.5 carat each
-Weighing over 0.5 carat each
7102.39.0010
7102.39.0050
Pearls
Cultured Minerals
Natural Minerals
7101.22.0000
7101.10.0000
Precious Stones (Natural Minerals)
-Gemstones
-Rubies, Sapphires & Emeralds
7103.99.1000
7103.91.0000
Jewelry (Adornment or Personal Adornment)
-Silver Content
-Other (gold, platinum, etc.)
7113.11.0000
7113.19.0000
Imitation Jewelry
-Base Metal
-Not Base Metal
7117.19.0000
7117.90.0000
Coins (Numismatic Item)
-Gold
-Other (Except Gold)
7118.90.0030
7118.90.0050
Wrist Watches (Precision Instruments/Chronometer)
-Automatic Winding
-Battery (Quartz)
-Mechanical
9101.22.1000
9102.12.0000
9102.29.0000
Watch Bands
-Base Metal
-Parts
9113.20.0000
9113.90.0000
Secure Delivery Options for NYC and LA
Parcel Pro has expanded their secure delivery service in the New York and Los Angeles areas. These secure delivery
locations minimize risk and you must comply with the following instructions to ensure that your shipments are
protected under the Parcel Pro insurance policy.
Please ship to the addresses provided below based on zip code, value and carrier used:
Shipments to New York City: 10017, 10036, 10021, 10065, 10075
UPS
• 10017 and 10036 values greater than $1,000
• 10021, 10065, 10075 values greater than $15,000
Address your package as follows:
Quality Labs
643 West 43rd Street
New York, NY 10036
Phone (212) 242-7750
When shipping via UPS using Parcel Pro’s account number but not through a Parcel Pro online tool (website,
mobile app, API), declare $5,000 for carriage liability with UPS on all of your packages valued at $5,000 or
more that have the zip code 10036 and 10017 as a final destination. Notify the driver that your package has a
declared value and have him sign the High Value shipping manifest.
For all other carriers (USPS, FedEx and DHL)
Address your package as follows:
ORM Research
19 West 44th Street, Suite 316
New York, NY 10036
Tel: (212) 242-7750
Shipments to Los Angeles: 90013, 90014, 90015, 90016, 90017, 90048, 90057
Beverly Hills: 90210, 90209, 90211, 90212, 90213
All packages for the above mentioned zip codes with any insured value must be addressed to the Parcel Pro
Torrance office as shown below. Final delivery will be to your customer at the address you assign.
Address your package as follows:
Quality Warehousing
1861 Western Way
Torrance CA 90501
Phone (310) 328-8484
* IMPORTANT: Please report these packages to our customer service department along with the
company name, contact, address and phone number for delivery to your customer.
Use of Parcel Pro, Inc.’s services constitutes acceptance of its Terms and Conditions. Shipments will be governed
by the Terms and Conditions in effect at the time of shipment, as may be verified online after login at
www.parcelpro.com. Should you have any questions, please contact Customer Service at (888) 683-2300.
Safe Shipping & Packaging Checklist
Please pay close attention to current Parcel Pro Terms and
Conditions and Parcel Pro Shipping Guide-Rules and
Restrictions for updates or changes before shipping
1
Secure merchandise in smaller box
Do use additional packaging material such as padded envelopes, bubble
wrap, paper, foam pad, making sure movement of merchandise is
restricted. Packages with rattling goods inside make easy identifying
targets for thieves.
Mark Tracking information
Mark tracking number, shipper and recipient information outside the smaller
box. It’s needed in case the shipping information on the outside box gets
damaged and becomes illegible during transit.
3
2
Double box your shipments
Place the small box inside a larger courier box. Again, making sure
movement is restricted with additional cushioning. Double box
dramatically minimize the chance for thieves to poke and grab your
merchandise.
Proper enclosure
Please seal all seams or flaps on outside box with clear or non-descriptive
tape in addition to adhesive on flap. A well enclosed package is a deterant for
casual thieves who take chances when obvious opportunity were presented.
4
JOHNSON SHOP
SHIP TO:
ABC CENTER
JOHNSON GEM SHOP
SHIP TO:
NEXT DAY AIR
ABC DIAMOND CENTER
5
NEXT DAY AIR
Additional tips & precautions
T
1.
2.
3.
4.
5.
6.
7.
Add extra weight to disguise content
Organize your shipping area and set consistent procedures
Keep accurate records of values and SKUs of all shippments
Screen potential dishonest employees
Video tape shipping areas whenever possible
Act as if all packages are not insured
Track your packages diligently, timely reaction upon a lost
shipment will most definitely improve chance of recovery
8. Always require adult signature on delivery to residential
addresses
FORM PC-051706
Proper labeling
Beware of wordings which might express inadvertent reference to valuable
goods. Obvious words that directly related to valuables are strictly
prohibited. Abbreviate names, i.e. turn Johnson’s Gem Shop to Johnson’s
Shop.
Although with our built in risk management features
available in our website which automatically removes
sensitive wordings. We
still strongly suggest avoiding using such wordings.
P
1. Never put loose items in only a courier envelope or pak when
shipping
2. Stay away from residential addresses
3. Never reveal the contents of your shipment, even to the courier
4. Never state a value or reference to valuables anywhere on the box
or label (unless required by customs for export)
5. Please follow special instructions when shipping directly to trade
shows, hotels, convention centers, apartment complexes, please
contact our shipping specialist for details