citi thankyou® premier card

Transcription

®
CITI THANKYOU PREMIER CARD
Directory of Services
through April 18, 2015
Client: Citi
Job#: CBN-CAA-D24003
Date: 3-5-2013
Page Count: 1
File Name: 691_fy15_q1_ty_premier_welcome_kit_r2_a.indd
Description: TY Premier Welcome Kit - Brochure
Studio Artist:
Moshiur Rahman
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Salva Khataw
Production Manager:
Natasha Campbell-Cross
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Safety (WxH):
Colors: Cyan, Magenta, Yellow, Black, PANTONE 877 C, PANTONE 288 C, PANTONE 144 C, PANTONE 485 C, Double Hit Soft Touch Aqueous, Spot Gloss UV
WELCOME
TABLE OF CONTENTS
The Citi ThankYou Premier Card was designed with you in mind. You’ll enjoy great benefits, earn points quickly, and
be able to redeem them for what means most to you. You’ll also have special access to purchase tickets to events and
experiences, expert Concierge and a dedicated team of service professionals. Wherever you are and whatever you do,
we want to make sure every experience you have as a Citi ThankYou Premier cardmember is rewarding.
3 Chapter 1: Card Benefits
7 Chapter 2: Citi ThankYou® Rewards
13 Chapter 3: Exclusive Experiences and Expert Concierge
17 Chapter 4: Protection, Security and Financial Flexibility
C_ThankYou_Premier_EMV_GEN_LW-PID 89
25 Chapter 5: How to Reach Us
C_ThankYou_Premier_EMV_GEN_LW-PID 89
Citi ThankYou Premier Card
Client: Citi
Date: 3-5-2013
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CARD BENEFITS
ENJOY A HIGHER STANDARD OF EARNING
With your Citi ThankYou Premier Card, you’ll enjoy earning ThankYou® Points on purchases faster:1
Dining & Entertainment
Airfare & Hotels
Other Purchases
•E
arn 3 points per $1 spent on dining at restaurants and entertainment, so make sure to use
your card when dining out and ordering in, as well as on live performances, sporting events, tourist
attractions, museums, zoos, amusement parks, movies, music and more.
•E
arn 2 points per $1 spent on airfare, hotels and travel agencies, so whether you choose a quick
weekend getaway or a long vacation abroad, you’ll be rewarded for your travels.
•E
arn 1 point per $1 spent on other purchases. Use your card for everything from your daily commute
to your monthly bills, and turn every purchase into points.
Remember, there is no limit on the amount of points you can earn with your Citi ThankYou Premier Card.
CHAPTER 1
3
Card Benefits
1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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CARD BENEFITS
TRAVEL FARTHER
Below is an example of how quickly your points can add up:
Category
Monthly Spend
Yearly Points Earned
3x Dining
$360
12,960
3x Entertainment
$100
3,600
2x Airfare, Hotels & Travel Agencies
$160
3,840
1x Other Purchases
$800
9,600
Total Points Earned
Sample Redemptions*
• Take advantage of no foreign transaction fees on
purchases. For example, if you spend $2,000 on
foreign purchases, you will avoid paying $60 in foreign
transaction fees, based on a 3% fee that is charged
on select Citi cards.
• Travel with ease and enjoy global acceptance with
Chip Technology.
30,000
$300 in gift cards
$375 in airfare
*The redemption value of ThankYou Points may vary based on the rewards category. Rewards availability and
the number of points needed to redeem for rewards are subject to change at any time.
•A
dd authorized users at no cost and earn points on purchases they make. The cardmember is
responsible for purchases made by authorized users.2
5
1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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REDEEM YOUR POINTS FOR WHAT YOU WANT MOST
CITI THANKYOU® REWARDS
• Treat family and friends, or even yourself, to gift cards to popular retailers or pick your reward from an extensive selection of
brand-name merchandise. Choose from top brands like Apple®, Nikon®, Samsung, Cuisinart® and Oakley.
• Travel more with fewer ThankYou® Points. Your ThankYou Points are worth even more when redeemed for flights
through the ThankYou® Travel Center as compared to gift cards. For example, 30,000 ThankYou Points can be
redeemed for $300 in gift cards or $375 toward a flight (25% more value) on any airline, with no blackout dates.
• If you want to redeem for a travel reward but don’t have enough ThankYou Points, you can use your Citi ThankYou
Premier Card to pay the difference and redeem for flights, hotels, cruises, car rentals and activities.
• Want to start enjoying your reward sooner? You can redeem for select rewards from Best Buy® on thankyou.com that are
available for pick-up at any one of 1,400 nationwide Best Buy® locations.3
CHAPTER 2
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Citi ThankYou® Rewards
1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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THANKYOU YOUR WAY
SM
• Shop with Points at Amazon.com and select from millions of products - simply link your ThankYou Member and
Amazon.com accounts to get started.4
• Use ThankYou Points to get tickets to some of the hottest concerts and live events at LiveNation.com
• See it online. Make it your reward. Use Rewards Account Numbers to shop online anywhere MasterCard® and Visa®
are accepted to cover all or part of your purchase with an account credit. Learn more at thankyou.com/yourreward
• With ThankYou® Select and Credit, you can use ThankYou Points to cover recent everyday charges like
dining, entertainment, utility bills, gas, grocery and drug stores with an account credit. Learn more at
thankyou.com/SelectandCredit
• You can also give ThankYou Points earned from purchases made with your Citi ThankYou Premier Card to
another member as a gift or use the ThankYou Point Sharing App to share points with Facebook friends.5
•P
oints Concierge can help if you don’t see what you want on thankyou.com. Maybe it’s private pottery lessons
or a hot air balloon ride. A Points Expert can help turn almost any reward idea into a reality.
1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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• Points Transfer allows you to transfer your available and qualifying points to air and hotel loyalty programs to get flights
faster or enjoy your stay longer. There is no fee and the minimum transfer is only 1,000 points. 1 ThankYou Point equals 1
Air Loyalty mile or 1.5 Hilton HHonors™ Bonus Points.6
• Donate with Points through PointWorthy allows ThankYou Members to use their ThankYou Points to make a cash donation
to a wide variety of charitable organizations. Visit thankyou.com/pointworthy to learn more.
• With an enrolled Citibank® consumer checking account, you have access to Online Bill Pay with Points. So, you can use
points, or a combination of points and cash, when paying bills using Citibank’s online bill pay option.
• As a ThankYou Member, you can combine the points you earn from all your eligible Citi banking and credit card accounts.
Log on to thankyou.com to combine your ThankYou accounts and enjoy watching your points add up.
To redeem your points, visit thankyou.com or call 1-800-THANKYOU (1-800-842-6596).
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1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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ENJOY ACCESS TO EVENTS AND EXPERIENCES
EXCLUSIVE EXPERIENCES AND EXPERT CONCIERGE
• Citi® Private Pass® offers cardmembers special access to purchase tickets to thousands of events annually, including presale
tickets to the year’s hottest concerts, VIP packages to athlete and chef events, tons of special family-friendly experiences and
access to complimentary movie screenings and more.
Learn more at citiprivatepass.com
CHAPTER 3
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Exclusive Experiences and Expert Concierge
Client: Citi
Date: 3-5-2013
Page Count: 14-15
1-800-THANKYOU
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EXCLUSIVE EXPERIENCES AND EXPERT CONCIERGE
LET THANKYOU CONCIERGE TAKE CARE OF THE DETAILS
• Whether you’re planning a special event or just an evening out, ThankYou Concierge can help make recommendations and
reservations for top restaurants. You can also take advantage of ThankYou Concierge’s Preferred Restaurant Program, an
exclusive collection of restaurants many of which offer ThankYou cardmembers a special amenity such as a complimentary
appetizer, dessert or glass of wine, Chef’s Table or visit, and more, when booked through ThankYou Concierge.
• Looking for tickets to a show? ThankYou Concierge can assist with purchasing tickets to concerts, sporting events and live
performances, including exclusive experiences for Citi ThankYou cardmembers.
• ThankYou Concierge can also plan the perfect itinerary to make your next vacation a memorable one. Enjoy added benefits
and amenities through ThankYou Concierge’s unique Luxury Hotel & Resort Collection, which features top properties
around the world, such as Ritz-Carlton, Fairmont, St. Regis and Trump.
• If you need assistance with ordinary conveniences, ThankYou Concierge can help you choose a gift for any recipient and occasion,
find a fitness club, or schedule a cleaning service.
Simply call 1-800-THANKYOU (1-800-842-6596) or visit thankyouconcierge.com to see how ThankYou Concierge can help you.
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1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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TRAVEL PROTECTION FOR YOUR TRIP
PROTECTION, SECURITY AND FINANCIAL FLEXIBILITY
• Trip Delay Protection makes delays easier to take. From meals to hotel rooms, you’ll be covered for many unplanned
expenses you might have when you are delayed for 12 hours or more, up to $500 per trip.
• Baggage Delay Protection is with you even if your bags aren’t. If your baggage is delayed for 6 hours or more, you’ll be
reimbursed for items you may need to buy until your bag arrives, up to $100 per trip.
• Worldwide Car Rental Insurance allows you to be more confident at the rental car counter. You may be covered against
theft or damage up to $100,000 for any rental car in any country when you pay with your Citi ThankYou Premier Card and
decline the rental company’s collision loss/damage insurance.
• Lost Baggage Coverage lets you say goodbye to baggage worries. You’re covered up to $3,000 per person, per trip
($2,000 per person, per bag, per trip for New York residents) if items are lost, stolen or damaged by the common carrier
on a trip you paid with your Citi ThankYou Premier Card.
• Trip Cancellation & Interruption Protection can help when travel plans go awry. If certain unforeseen events get in
the way of your trip, you may be reimbursed for non-refundable trip expenses, like change fees, up to $5,000 per year
provided you paid for the trip with your Citi ThankYou Premier Card.
CHAPTER 4
17
Please refer to your Guide to Protection Benefits or visit www.citi.com/cardbenefits for
important details you should be aware of such as Who’s Covered, What’s Covered, What’s
Not Covered and coverage amounts.
Protection, Security and Financial Flexibility
Client: Citi
Date: 3-5-2013
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1-800-THANKYOU
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• Travel & Emergency Assistance is there for you if you need help before or during a trip. Services are available 24/7 for
emergency travel arrangements, travel issues, medical and legal referrals and much more. You won’t have to scramble to
find services close to your location or worry about asking for help when you don’t speak the language.
• Worldwide Travel Accident Insurance lets you travel with more peace of mind when you pay for your trip with your Citi
ThankYou Premier Card. Worldwide Travel Accident Insurance is a type of coverage that you hope to never need, but it may
offer some financial help to you or your loved ones if a tragic accident does occur, up to $500,000 in compensation.
Please refer to your Guide to Protection Benefits or visit www.citi.com/cardbenefits for important details you should be aware of
such as Who’s Covered, What’s Covered, What’s Not Covered and coverage amounts.
SHOP WITH MORE CONFIDENCE
• Citi® Price Rewind. Shop Now. We’ll search for a lower price after you buy. If the same item is found at retailers’ sites
within 60 days you can be refunded the price difference up to $300 per item, and up to $1,200 per year. Start a price
rewind at citi.com/pricerewind
• $0 Liability on Unauthorized Charges helps protect you if someone uses your card without consent online or offline,
so you won’t have to worry about paying for charges you didn’t make.
• Billing Dispute Resolution is there for you if there is ever a problem with a purchase made using your Citi ThankYou Premier Card.
We will serve as the liaison between you and the vendor to resolve the issue quickly.
• Extended Warranty allows you to add up to a year on your warranty of five years or less so you can feel more confident
when you make purchases with your Citi ThankYou Premier Card. You’re covered for up to $10,000 per year.
• Damage & Theft Purchase Protection lets you shop with more confidence — you’re covered up to $1,000 per item, up to
$50,000 per year if purchases made with your Citi ThankYou Premier Card are damaged or stolen within 120 days of purchase
(90 days for New York residents).
Please refer to your Guide to Protection Benefits or visit www.citi.com/cardbenefits for
important details you should be aware of such as Who’s Covered, What’s Covered, What’s
Not Covered and coverage amounts.
Client: Citi
Date: 3-5-2013
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1-800-THANKYOU
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SECURITY FEATURES SO YOU CAN REST ASSURED
•The Lost Wallet Service. Sometimes things happen that are out of your control, but that doesn’t mean you should
be inconvenienced. If you’ve lost your card, we’ll replace it, usually within 24 hours. In addition, we’ll provide you
with emergency cash, subject to your available line of credit and cash advance limit.7
• 24-Hour Protection from Fraud. Fraud Early Warning monitors your account to detect potentially fraudulent transactions.
When we see suspicious activity, we will take appropriate actions to protect your account, including contacting you to
validate the transactions.
• Citi® Identity Theft Solutions. Identity theft can be a traumatizing experience. Luckily, our team of dedicated Identity
Theft Specialists can help you contact credit bureaus and assist with police reports.
Visit citi.com/cardbenefits to learn more about the security benefits included with your card and to add additional
complimentary safeguards.
1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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A CARD THAT ADAPTS TO YOU
• Personal Identification Number. If you need cash fast, your customizable four-digit Personal Identification Number (PIN) gives
you access to over 1.2 million ATMs around the world, so your spending is entirely on your terms.
• Flexible Billing. If your originally scheduled payment due date is inconvenient for you, we’ll change it to the beginning,
middle or end of the month — giving you greater control over when you pay your bills.
• Payment Options. We offer a range of easy payment methods to give you the flexibility you need. Pay your bill by mail, over
the phone or online. You can even arrange to have payments automatically deducted from your bank account each month.
• Free Annual Account Summary. Get the big-picture view of your finances, with a year-end personal account summary
detailing charges by month and divided into 14 different spending categories. It’s easy to use and is especially helpful for
budget planning and tax preparation. You will be able to view your account summary online at citicards.com
• Account Online. Track your finances in real time. Whether
you’re at home, on the road or on vacation, you’ll find that
managing your account couldn’t be easier. Simply register at
citicards.com to see your account balance, confirm payments
and view your statement. You can even sign up for email
alerts, so you’ll know when your monthly statements are
ready without having to log in.
• Paperless Statements & Letters. Manage your statements
and legal notices online without all of the clutter. Receive
email notifications when your statement or legal notice is
ready to view, and we’ll store up to 7 years of statements on
your behalf.
To see everything Account Online has to offer, visit citicards.com
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1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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HOW TO REACH US
WE’RE HERE TO MEET YOUR NEEDS
24/7 access to personalized customer service, with the option to speak with a dedicated service professional:
• Customer Service, ThankYou Rewards program, Concierge: 1-800-THANKYOU (1-800-842-6596)
Helpful Websites:
• ThankYou Rewards: thankyou.com
• Card Benefits: citi.com/cardbenefits
• Online Services and Account Management: citicards.com
• Citi Private Pass: citiprivatepass.com
• Citi ThankYou Cardmember Exclusive Experiences: citi.com/thankyouevents
• Concierge: thankyouconcierge.com
CHAPTER 5
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How to Reach Us
1-800-THANKYOU
Client: Citi
Date: 3-5-2013
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TERMS & CONDITIONS
TERMS & CONDITIONS
We have the right to add, modify, or delete any Citi ThankYou Premier Card benefit, service, or feature at our discretion, at any time.
Citi is not responsible for the products or services offered by other companies.
1
Please see Citi ThankYou Rewards Citi ThankYou Premier Card Terms and Conditions.
2
You must pay us for all charges made or allowed by the authorized user. Authorized users are able to get account information and copies
of statements. Before adding him or her to your account, you must let the authorized user know that we may report account performance to
the credit reporting agencies in the authorized user’s name. You also need the authorized user’s permission to give us any information about
him/her that we request and to allow us to share information about him or her.
3
B est Buy does not sponsor, endorse, approve or have any responsibility for this promotion. BEST BUY, the BEST BUY logo and the tag design
are trademarks of BBY Solutions, Inc.
4
Amazon, Amazon.com, the Amazon.com logo, and the smile logo are trademarks of Amazon.com Inc., or its affiliates. Amazon is not a sponsor
of this promotion. Shop with Points at Amazon.com. Link your ThankYou Rewards and Amazon.com accounts to use ThankYou Points at
Amazon.com. Terms and conditions apply. See thankyou.com/terms and Amazon.com/Citi for more information.
5
Taxable Points and Points made unavailable for redemption due to signs of fraud, abuse or suspicious activity in your ThankYou Member
Account or due to your failure to make the required minimum payment due on your participating Citi credit card account by the payment due
date are not eligible for sharing. Taxable Points are Points obtained through activity unrelated to purchases made with your Citibank Debit
MasterCard or with your Citi credit card, as well as Points received for a Citibank checking relationship and bonus Points that may be awarded
for opening new Sponsor accounts or for signing up for new Sponsor services. Some restrictions apply. Visit thankyou.com/terms for details.
6
Transfers must be in increments of 1,000 ThankYou Points with a minimum of 1,000 ThankYou Points. You will need an account with the
applicable participating loyalty programs in order to transfer points. Following the ThankYou ® Points Transfer, the resulting reward currency
will be subject to the terms and conditions of the applicable Travel Loyalty Program. Timing of posting may vary depending on the Travel
Loyalty Program and may take as long as 14 days to process. A submitted request to transfer Points may not be canceled and the Points in
a submitted request may not be returned to your ThankYou Account. Thank You is not responsible for, or affiliated with, the Travel Loyalty
Programs. Citi makes no representation regarding travel services provided by any of the Travel Loyalty Programs. Additional ThankYou terms
and conditions apply and are available at www.thankyou.com/tc.jspx
Client: Citi
Date: 3-5-2013
Page Count: 28-29
Emergency card replacement outside the continental United States may take a minimum of 48 hours. There may be a service fee associated
with a request for 24-hour card replacement.
Citi ThankYou® Rewards
Citi ThankYou Premier Card Terms and Conditions
Citi ThankYou Rewards is offered to certain cardmembers (“you”) at the sole discretion of Citibank, N.A. (“we”), the issuer of your card account
(“Card Account”). ThankYou ® Rewards or any portion thereof may be revised or terminated with 30 days prior written notice. Any revisions
may affect your ability to use the ThankYou ® Points you have already accumulated. If ThankYou Rewards is terminated, you will only have 90
days from ThankYou Rewards termination date to redeem all your accumulated ThankYou Points (“ThankYou Points”). Rewards offered by
ThankYou Rewards and the ThankYou Point levels required for specific rewards are subject to change without notice.
Unless you are participating in a limited-time offer, you will earn:
• 3 ThankYou Points for every dollar you spend on purchases at restaurants and on select entertainment merchants, including sports promoters,
theatrical promoters, movie theaters, amusement parks, tourist attractions, record stores and video rental stores;
• 2 ThankYou Points for every dollar you spend on purchases at airlines, hotels and travel agencies; and
• 1 ThankYou Point for every dollar you spend on all other purchases.
Restaurants are classified as dining establishments that primarily prepare food and drinks for immediate consumption by consumers, either
on the merchant’s premises or packaged for takeout, and include bars, cocktail lounges, discotheques, nightclubs, taverns and fast food
restaurants. Sports promoters are classified as merchants that operate and promote live sporting events (professional or semi-professional),
and may also include sports stadiums. Theatrical promoters are classified as merchants that operate live theatrical productions or concerts,
and include ticketing agencies. Movie theaters are classified as establishments that sell tickets and refreshments for movie productions.
Amusement parks (including zoos, circuses and aquariums) are classified as establishments that operate parks or carnivals and offer mechanical
rides and games and/or live animal shows. Tourist attractions and museums (including art galleries) are classified as establishments that
operate attractions and exhibits for tourists. Record stores are classified as establishments that sell CDs and related items, including online
record stores. Video rental stores are classified as merchants that rent DVDs and/or games and related equipment for consumer use, including
online video rentals. Airlines are classified as merchants that provide air travel. Hotels are classified as merchants that provide sleeping or
meeting room accommodations, and may include goods and services that are on a bill for these accommodations by a hotel, motel or inn. Travel
agencies are classified as merchants that provide travel information and booking services, and include travel aggregators and tour operators.
7
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TERMS & CONDITIONS
TERMS & CONDITIONS
We do not determine how merchants or establishments are classified; however, they are generally classified based upon the merchant’s primary line
of business. We reserve the right to determine which purchases qualify for this offer. Purchases not eligible to receive the additional ThankYou Points
include, but are not limited to, purchases made at warehouse clubs, discount stores, department stores and convenience stores.
You may earn ThankYou Points as long as your Card Account is open and current. If your Card Account is closed, you will not be able to earn
ThankYou Points and you will lose any accumulated ThankYou Points that have not been transferred to your ThankYou Member Account.
Balance transfers, cash advances, convenience checks, returned purchases, disputed or unauthorized purchases/fraudulent transactions,
finance charges, Card Account fees, and fees for services and programs you elect to receive through us do not earn ThankYou Points unless
otherwise specified.
If you do not already have a ThankYou Rewards Member Account (“ThankYou Member Account”), one will be set up for you. ThankYou Points
earned from purchases post to your Card Account at the close of each billing cycle, and at that time we will transfer the ThankYou Points you
earned to your ThankYou Member Account. (Bonus ThankYou Points may take one to two additional billing cycles to post to your Card Account.)
ThankYou Points are not eligible for redemption until they are transferred to your ThankYou Member Account. ThankYou Points may not be
redeemed and may be lost if your Card Account is not open or current.
Amazon.com®
Amazon, Amazon.com, the Amazon.com logo and the smile logo, and Shop with Points are trademarks of Amazon.com Inc., or its affiliates.
Amazon.com Gift Cards (“GCs”) may be used only for the purchase of eligible goods on Amazon.com or certain of its affiliated websites. Except
as required by law, GCs cannot be transferred for value or redeemed for cash. Purchases are deducted from the GC balance. To redeem or view
a GC balance, visit “Your Account” on Amazon.com. Amazon.com is not responsible if a GC is lost, stolen, destroyed or used without permission.
For complete terms and conditions, see www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards Inc., a Washington corporation.
Apple®
Apple is a registered trademark of Apple. All rights reserved.
Best Buy®
This promotion is not produced, sponsored, or executed by Best Buy. BEST BUY, the BEST BUY logo and the tag design are trademarks of
Best Buy and its affiliated companies. © 2014 Best Buy. All rights reserved.
Client: Citi
Date: 3-5-2013
Page Count: 30-31
Bloomingdale’s
Bloomingdale’s is not a sponsor or co-sponsor of this program. Bloomingdale’s Gift Cards are redeemable only for merchandise and in-store
services at Bloomingdale’s and bloomingdales.com. Visit www.bloomingdales.com for complete terms and conditions.
Live Nation is a registered trademark of Live Nation Worldwide, Inc.
©2014 Hilton Worldwide, Inc. Hilton HHonors and all trademarks of the Hilton HHonors portfolio of brands are owned by Hilton Worldwide, Inc.
or its subsidiaries.
Hilton HHonors membership, earning of Points & Miles™ and redemption of Points are subject to HHonors Terms and Conditions.
Visit HHonors.com/Terms for complete program Terms and Conditions.
©2015 Citibank, N.A.
Citi, Citibank, Citi with Arc Design, Citi ThankYou, ThankYou, The Lost Wallet, and Private Pass are registered service marks of Citigroup Inc.
ThankYou from Citi and Design and ThankYou Your Way are service marks of Citigroup Inc.
Studio Artist:
Moshiur Rahman
Level:
Project Manager:
Salva Khataw
Production Manager:
Round: 2
Trim (WxH): 7.5" x 3.75"
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Safety (WxH):
For more information on the Citi ThankYou Premier Card benefits,
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ELRETDOS 01/15
Client: Citi
Date: 3-5-2013
Page Count: 32
Studio Artist:
Moshiur Rahman
Level:
Project Manager:
Salva Khataw
Production Manager:
Round: 2
Trim (WxH): 7.5" x 3.75"
Bleed (WxH): 7.75" x 4"
Safety (WxH):

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