Note: Exact product styles may vary

Note: Exact product styles may vary Spring 2015 • Photo Packages
• Classic & Specialty Products
•Photo Enhancement Service
• Coach & Sponsor Appreciation Items
• Online Store
Hyperlinks
•Customer Payment Methods We Accept
• Customer Frequently Asked Questions and How to Answer Them
• Preserve your treasured memories and SAVE MONEY with our discount photo packages
• Specific product descriptions in next section
• All items printed on KODAK Paper
• 8x10 Personalized ProMetallic (1)
• 8x10 Personalized Bordered Team (1)
• Personalized Trader Cards (8)
• 5x7 Personalized Prints (2)
• Portrait CD (1)
*All ProMetallic Products use background replacement technology to create exciting new looks and are printed on metallic paper
• 8x10 Personalized SportsMate(1) • 8x10 Individual (1)
• 5x7 Individuals (2) • 3x5 Individuals (2)
• 2x3 Wallets (8)
• Personalized Magnets (2)
• Portrait CD (1) • 8x10 Personalized SportsMate(1)
• 5x7 Individual (1) • 3x5 Individuals (2) • 2x3 Wallets (8) • Personalized Magnet (1)
• Button (1)
• Personalized Bag Tag (1)
• 8x10 Personalized
SportsMate (1) • 5x7 Individuals (2) • 2x3 Wallets (4)
• Button (1)
• Personalized Magnet (1)
• 8x10 Personalized SportsMate (1) • 5x7 Personalized Prints (2)
• Personalized Trader Cards (8) • Personalized Magnet (1)
• 8x10 Individual (1)
• 5x7 Individuals (2) • Personalized Event Tickets (4)
• 2x3 Wallets (8)
A TEAM PHOTO IS NOT INCLUDED IN THIS PACKAGE!
• Stainless steel key chain with players picture printed on both sides
• Sturdy construction
• Proudly bring your sports star everywhere you go!
• Player’s photo will be printed on a sport specific backing
• Includes a plastic lanyard for easy attachment
• Player name and year will be displayed
• Dog Tag with players image printed on one side
• Stainless steel construction
• Chain Included
• 4 Personalized event tickets
• Includes players photo, name and current year.
• Kids love them
• The classic youth sports product! • 8x10 digital print with individual & team images
• League name, player name and year displayed
One 8x10 individual print
• Two 5x7 individual prints
• Comes in sets of 4
• Each print measures
3 x 5
• Capture a memory of your team!
• 5x7 team print
• Capture a memory of your team!
• 8x10 print
• Comes in sets of 8
• Each print measures 2×3
• 3” round laminated photo button
• Will be cut to focus on the child’s face
• Moms love 'em.
• Great for the fridge!
• Printed on a sports specific background
• League name, player name and year will be displayed
• Flexible
• Trading cards include the player's picture and stats, just like pro cards
– Information includes name, team, league, position, age, height, weight, coach and year
• Come in sets of 8
• Each card measures approximately 3¼x2¼
• Celebrate your sports star & team with a high quality wood finish plaque! • 3½x5 individual & 5x7 team mounted on a 10x12 wood plaque • League name, player name and year displayed
• Sturdy lightweight canvas tote bag
• Durable holding straps
• Child’s image imprinted on one side of the bag
• Your very own cover story! • 8x10 individual with a sport specific design
• Player name displayed
• Sturdy Metal Water Bottle
• Great for holding both hot and cold beverages.
• Take your child photo everywhere.
• Your child's photo pops with custom graphics that play off the uniform and sport
• These laser cut, 3‐D products look great on your desk or mantle!
• Show‐off your favorite athlete, anywhere
• Durable, clear acrylic construction • 5x7 with base
• Each print measures 5x7
• Includes athlete’s name & number
• This ceramic mug is microwave and dishwasher safe and it makes a fantastic stocking stuffer ! • Individual is printed on one side of the mug only
• Enjoy a larger than life print of your child with the removable wall sticker
• Measures 36” tall • Includes individual photo image file and copyright release
• Once the seal on the CD has been broken there can be no refunds on the prints or the CD
• For an additional $5:
– The Photo Enhancement Service “lightly softens facial complexions, blemishes and wrinkles, while brightening teeth and eyes to enhance the overall quality of the finished individual photo. – This service is not available on team products
– This is not a refundable item. – If a package was bought on photo day with the Photo Enhancement Service, online re‐orders do not automatically come with this service.
Not on order forms!
Provided to Leagues only…
•
•
•
•
In general, 1 per team is provided free to the league.
– Your event order sheet will indicate what the league is to receive.
Each individual plaque can be custom printed with the recipient’s name. Multiple styles available:
‐ Soccer (Used for Soccer only)
‐ Home Plate (Used for Baseball or Softball only)
‐ Marble (Used for Ice Hockey only)
‐ Cherry (wood) finish (Used for any sport that does not have a sport specific plaque)
‐ High School (Used for all school or large format sports)
Team photos measure 5x7 for all plaques except for High School, which measure 8x10.
• Allows parents to order more items using their children’s prior photos
• This site offers purchase of all items included on the standard form PLUS…
Payment Methods Accepted
• Personal Checks
 One check per form is preferred.
• Cash – Exact Amount
 Field staff do not provide change.
• Credit Cards (Via Secure Mobile Payment Gateway)  Visa
 Discover
 Master Card
 American Express
PAYMENT IS REQUIRED ON OR BEFORE PHOTO DAY!!!
Alternate Payment Methods
Photobucks and/or Merchandise Coupons are given to leagues as needed. The reasons for these items vary greatly and could be for anything from a contractual league obligation to ‘thank you’s to board members for doing something special. • Photobucks
Treated same as cash. Can be applied to any item in an order. • Free Merchandise Coupons
Can only be applied to the specific item noted on the coupon. Also specific to a league and a season.
XYZ LITTLE LEAGUE
2011
Receive ONE FREE REGULAR MEMORY MATE ($10.00 VALUE)
(This coupon is non-transferable and cannot be redeemed for cash.)
Redeemable only for the league name and season listed above when
used with a hard copy order form. Include this coupon in your order
form as payment. This voucher cannot be used when placing an order
through the Online Photo Registration (OPR) System.
888-255-5191
www.sportography.com
Image Capture Questions
Q: Can we preview the photo today?
A: Thanks for asking, unfortunately we aren't able to allow for site image review by parents due to time constraints. We are committed to providing the best service to all of our customers and want to ensure we are able to photograph each child in the time allotted. If for any reason you are unhappy with your child's portrait we will gladly re‐take your child's picture or provide a full refund.
Q: Can we have a different pose?
A: Certainly, the standard poses have been designed to give you the best portrait possible, but if you have a specific pose in my mind we would be happy to make an accommodation.
Order Issue Questions
Q: I didn't get last year's order or have an issue with it ‐ what do I do?
A: I am sure that has been frustrating, I apologize for any inconvenience. Our Customer Service Department will be able to help you with this concern. (Hand them the business card for Customer Service and point out the phone number on the card).
Q: You took my son’s school pictures and we don’t like it – when is re‐take day?
A: I am sorry to hear that. Unfortunately, we are only your league photography provider. Please contact your child's school regarding information about your class pictures.
Q: What do I do if I don’t like my photos?
A: We are committed to providing you photographs that you will cherish for a lifetime and we want to ensure that you are 100% satisfied with your portraits. If for any reason you are not happy with your photos simply call our Customer Service Center to discuss retaking your child's portrait or receiving a refund. The number to the Customer Service Center is listed on an insert in your portrait package.
O.P.R. Questions
Q: I forgot my OPR ticket at home – how do I get my order?
A: Please complete the yellow replacement ticket and complete the required fields. The form needs to be completed exactly how you entered the information online so that we can connect your portrait with the online order. For example do not write Nick if Nicholas was entered online.
Q: Can I place my order online tonight?
A: In order for us to take your child's photograph we need to have an order form to ensure order accuracy. We can provide you with a traditional order form now, so that your child can be photographed.
Q: I need to change my OPR order – what do I do?
A: We would be happy to help with that. Please give our Customer Service Center a call the next business day. The information you will need is listed on this form. (Hand the customer the OPR Order Change Request Form in your Admin Crate.
Payment Questions
Q: I don’t have my wallet with me ‐ do I have to pay today?
A: Not a problem, I can help you with that. Please fill out an order form so that I can photograph your child. Within the next two to three business days, call our Customer Service Center listed on this card. Please make sure to include your e‐mail address on your form. If you don't have the opportunity to give the Customer Service Center a call, they will follow‐up with a e‐mail to you in the next few weeks. (Hand customer a Customer Service business card) Your order will be processed as soon as the payment is received.
Q: I want to pay by credit card but the Mobile Payment Gateway is not available here. Can I make a payment when I get home?
A: Unfortunately no. Payment must be made at or before the event with our Mobile Payment Gateway. However, I can help you with that. Please fill out an order form so that I can photograph your child. Within the next two to three business days, call our Customer Service Center listed on this card. Please make sure to include your e‐mail address on your form. If you don't have the opportunity to give the Customer Service Center a call, they will follow‐up with a e‐mail to you in the next few weeks. (Hand customer a Customer Service business card) Your order will be processed as soon as the payment is received.
Q: Do I get a discount for multiple children?
A: Review the event order sheet to ensure there are no discounts. If no discount was noted, respond with the following: "Unfortunately we do not have a multiple child discount. I would be happy to take a photograph of both of your children together versus individual photographs of each child if you would prefer."
Payment Questions Cont.
Q: I have multiple orders/children – can I write 1 check?
A: Certainly. Please place your check in one of the forms and mark the box that labeled "Check". On the other form simply check the box labeled "Payment enclosed in another order form". Be sure to the list the other child you are paying for in the space provided.
Q: I have a Lifetouch Sports Coupon for a free product or Photobucks ‐ can I order more and pay the difference?
A: Certainly. Simply enclose the coupon/Photobucks along with a check, credit card or cash for the difference. Q: My children are in 2 different programs – why are the prices different?
A: Lifetouch Sports pricing varies by organization. Prices are agreed upon by the Organization and Lifetouch Sports. I apologize for any confusion this may have caused.
Product Questions
Q: Do I have to order a package?
A: Our goal is to provide options that fit every families needs. You may order a package, a‐la‐carte, or a combination of both.
Q: What is image enhancement?? Will it remove all my child’s zits?
A: Image Enhancement whitens teeth, evens skin tone, removes blemishes, scars and flyaway hair. Did you have any other questions I could help you with?
Q: Can we order more photos later?
A: Absolutely. Instructions on how to re‐order by phone or online will be provided with your child's order. Do you have any other questions I can help you with?
Product Questions Cont.
Q: Do we get a free team photo or any free product?
Review the event sheet before answering this and respond accordingly:
A: Yes, your league is providing every child with a complimentary (insert name of free products here). or
A: Unfortunately there are no complimentary products provided by the league this season. Was there something in particular you were interested in purchasing?
Q: How long until we receive our photos? and/or
Will our photos ship to our home?
A: Photos typically ship within 3 weeks. These photos will (select one ‐ see event sheet): ship to the league for distribution so please check with your league in a few weeks ship directly to you and will arrive via USPS shortly after they ship.
Schedule Questions
Q: Our team isn’t scheduled for another hour but we have to go now.
A: If the entire team is present and ready you can take them as long as it is not interfering with another team's time on the schedule. If the schedule does not allow for the photograph to be taken, respond by saying: We are committed to providing the best service to all of our customers. Unfortunately, I have other teams scheduled at this time. If you would like to speak with another coach and switch time slots we would be happy to change the schedule. (We can also just take an individual photo for the customer.)
Q: We are missing a few players for the team – can we re‐take the team photo once they are all here?
A: Our photographer will start with the individuals photographs, this will allow time for the remaining team members to arrive. A team photo will need to be taken by the end of the day with all present team members. If the need arises, your league's photo coordinator can discuss the opportunity to retake the team picture with Lifetouch Sports. (Do not suggest or imply we guarantee this can/will happen.)
Q: My child’s team is coming later or was here earlier and we weren’t able to be there – can you add him/her to the team photo?
A: Unfortunately, we are unable to add or remove individuals from the team photograph. However, we do have several packages and a‐la‐carte items that can be ordered that do not include a team photograph.