systems for vibrant cities - IVU Traffic Technologies AG

SYSTEMS
FOR
VIBRANT
CITIES
FACTS & FIGURES
IVU Traffic Technologies AG
Founded IPO Head office Branches
Personnel
Executive Board 2
1976
2000
Berlin (DE)
Aachen (DE)
Birmingham (UK)
Bogotá (CO)
Dubai (AE)
Rome (IT)
Santiago de Chile (CL)
Veenendaal (NL)
300
Martin Müller-Elschner (CEO)
Dr. Helmut Bergstein
Frank Kochanski
LIFE CONSISTS OF
MOVEMENT
Aristotle
In vibrant cities thousands of people and vehicles are on the move every
day. The demands placed on transport systems increase consistently
along with the size of the metropolises. In the past 50 years alone the
number of cities with over a million inhabitants has risen from 80 to 365.
The mobility of the twenty-first century calls for the planning, control and
networking of individual movements that have become so large in number
that it is no longer possible to maintain an overview. As a result there
is global demand for secure and intelligent software systems in order to
master the logistic challenges.
The mobility of the twenty-first century needs to be intelligent. By this we
mean systems that plan the best deployment of buses, trains and drivers,
that control operations and inform passengers. Systems that identify
potential. Systems capable of cooperating and networking. Systems that
control and monitor fleets and reliably manage critical schedules. Systems
that identify routes and analyse locations. Systems that save time to get
data rather than people running.
With its standardised software products and customised IT solutions,
for over 30 years IVU has enabled more than 500 customers worldwide to
ensure that traffic and logistics processes run in an efficient and wellorganised manner. To achieve this, we consider ongoing further and new
development of IT systems carried out jointly with our customers essential, keeping our customers flexible and cities on the move.
IVU. Systems for vibrant cities.
Dr. Helmut Bergstein
Martin Müller-Elschner
Frank Kochanski
3
30 YEARS OF
EXPERIENCE
e.g. in ticketing for
buses, trains and ships.
7,500 STOP
DISPLAYS
are controlled to the
second around the
clock by IVU.realtime.
350 CITIES
across the world thrive
on a daily basis thanks
to the IVU.suite.
80 WASTE
MANAGEMENT
COMPANIES
control and monitor their
vehicle fleets with IVU.waste.
4
100,000
BUSES, TRAMS
AND TRAINS
run every day – planned
and controlled with
products of the IVU.suite
for public transport.
30,000
BRANCH LOCATIONS
have been analysed and
positioned by IVU.locate.
44,005,575
VOTES
were evaluated with
IVU.elect during the
German parliamentary
elections in 2009.
5
WELL PLANNED
WITH IVU
Buses, trams and trains are in operation around
the clock in vibrant cities. To keep traffic moving
at all times, the IVU.suite offers sophisticated
planning tools.
Even before a new line is built or set up, the IVU.suite systems analyse
the traffic situation and draw up scenarios. Before the first vehicles
leave the depot, IVU systems plan the deployment of buses, trams, trains
and drivers. Before the passengers board a service, IVU solutions tell
them how to reach their destination most quickly.
The daily deployment of vehicles and staff is a challenge for the dis­pat­
chers of urban and regional transportation. Can service planning
be enhanced in a manner that takes into account driver requests, legal
provisions and economic factors? How can the connection planning of
buses, trams and trains be improved quickly and easily? The dispatching
systems of IVU show the dispatcher at a glance which resources are
in deployment and where. This enables transport companies to respond
swiftly and flexibly to unforeseen events – such as by exchanging staff or
bringing replacement vehicles into service. This flexibility is decisive for
ensuring smooth transportation and hence service quality for passengers.
Road works and other forms of traffic congestion are particularly
common in the world’s large metropolises. To enable the traffic to keep
flowing in spite of this it is necessary for planning systems to be able
to respond quickly and efficiently. For the systems of the IVU.suite
this flexibility is an established standard. They support dispatchers in the
short-term planning of vehicle and staff deployment and ensure that
vehicles and people keep moving.
6
“The planning and dispatching of our
drivers have achieved a new standard
of transparency and flexibility. Today
we keep an individual working time
account for each member of staff. Staff
requests are already taken into
account in the run-up to dispatching.
This directly results in greater satis­
faction and commitment.”
Martin Weis
Managing Director, Verkehrsbetrieb Potsdam GmbH
INTEGRATED
PLANNING
AND DISPATCHING
OF STAFF
AND VEHICLES
with IVU.plan, IVU.vehicle,
IVU.crew, IVU.pool and
IVU.journey.
7
ALWAYS ON THE MOVE
WITH IVU
If the passenger is satisfied then so is the
staff. IVU systems help to enhance the quality
of transport services, thereby contributing to
customer loyalty.
While passengers are on the move, IVU systems continue working: They
record and process all events in real time, provide the driver with information and communicate with the control centre. At the same time they
control the on-board electronics, settle ticket accounts, notify passengers
at forthcoming stops of the arrival times and thereby help to boost the
attractiveness of public transport and enhance operational procedures.
“We are very satisfied with
IVU systems. Despite the short
implementation phase after
gaining the concession, all buses
were put into service in time for
the new timetable.”
The main control centre forms the heart of modern transportation companies. It is here that all information concerning the traffic situation and
journeys of the entire fleet converges. It is from here that the dispatcher
communicates with each individual driver. However, the more complex
the transport system, the more difficult it is to maintain an overview. Just a
single construction site can upset the entire system. It is therefore important to take swift and targeted action, correct or work around dis­ruption,
keep operations running, ensure that passengers make their connections
and communicate all activities promptly to drivers and passengers.
With their extensive dispatching and communication functions, IVU systems
offer immediate solutions, guarantee secure connections and provide
up-to-date information at all times. Convenient passenger information and
user-friendly ticket solutions including electronic ticketing serve to enhance travel comfort and contribute towards ensuring that public transport
holds its own in the competition with private transport.
Leon Struijk
The measurability of the services provided is also of particular economic
interest for transport companies. After the bus has returned to the
depot, IVU systems evaluate the data recorded, calculate the utilisation and
costs of individual lines and routes, measure the punctuality and reveal
potential for improvement.
8
Managing Director Qbuzz, Netherlands
SMOOTH FLEET
MANAGEMENT
with IVU.fleet, IVU.cockpit,
IVU.fare, IVU.ticket
and IVU.realtime.
9
IN the City.
IN THE COUNTRY.
ALWAYS IN THE FLOW.
Products for public transport.
IVU.plan
manages the entire network and draws up the timetable, from strategic planning through to short-term
changes. IVU.plan uses intelligent algorithms to enhance vehicle circulation and services – also integrated
in a single step – and in doing so takes into account
all operational provisions and the specifications of the
planner.
IVU.pool
consolidates data from the entire range of different
planning systems across transport companies, thereby
creating the basis for integrated passenger information.
Our IVU.suite offers the right support for all fields of activity
of a transport company and enables the provision of integrated
solutions from a single source: from planning, dispatching,
fleet management, ticketing and passenger information through
to the settlement of transport agreements. IVU systems plan
routes, get buses running, inform passengers, ensure connections, control traffic signals, dispatch drivers, monitor fleets,
sell tickets, collect data and ensure efficiency. Whether complete
solutions or individual components are deployed, our products
are based on open standards and can be integrated in the most
varied of system environments.
PLANNING
DISPATCHING
IVU.plan
IVU.vehicle
IVU.pool
IVU.crew
“The products of the IVU.suite have
enabled us to develop a modern transport
system in Santiago de Cali within the
shortest possible space of time. This
has had a positive impact on the quality
of life and the cityscape.”
IVU.vehicle
Luis Eduardo Barrera
rect wage settlement. The dispatcher is provided with
Managing Director, Metro Cali S.A.
plans and controls the entire deployment of vehicles and
monitors the mileage and deadlines. Depot facilities are
captured in detail and manoeuvring processes enhanced.
IVU.crew
manages the entire deployment of staff from long-term
holiday planning through to daily dispatching and coroptimum support by means of automatic driver allocation
and mobile facilities for monitoring the commencement
of duties and drivers are involved by being able to enter
individual preferences.
IVU.fleet
is able to supply all relevant data at all times and
presents them transparently at the control centre: the
current traffic situation, the location of all vehicles,
disruption as soon as it arises. With its comprehensive
dispatching functions IVU.fleet provides solutions for
dispatchers, guarantees connections and traces the
movement profile of all vehicles.
10
IVU.cockpit
IVU.validator
is IVU’s on-board computer software solution. It runs on both IVU.box
is the new e-ticketing customer terminal. It is designed for
and other on-board computers and mobile terminals such as smart
boarding control in vehicles and can be used as sales terminal.
phones. IVU.cockpit identifies the current location, displays the time-
The user interface offers very easy operation with an optional
table situation to the driver, informs passengers and organises voice
touch screen, brightness sensor and illumination of the card
and data communication with the control centre.
reader antenna.
IVU.box / IVU.ticket.box
IVU.realtime
is a robust and user-friendly on-board computer for buses, trams
enables the passenger to view the control centre directly.
and trains. It is based on standard components, has interfaces to all
IVU.realtime takes all real-time information entering the control
common positioning and communication systems (GPS, analogue
centre, processes it and presents it to the passenger via a
and digital radio communication, GSM, UMTS, Tetra) and controls the
wide variety of media such as real-time stop indicators or mobile
entire vehicle environment. As well as ticket printing, IVU.ticket.box
phones. By being kept well informed in this way, passengers
supports all forms of electronic ticketing.
perceive the time they spend waiting to be considerably shorter
and are more satisfied overall.
FLEET
MANAGEMENT
TICKETING
PASSENGER
INFORMATION
IVU.fleet
IVU.fare
IVU.realtime
IVU.cockpit
IVU.ticket
IVU.journey
IVU.box
IVU.validator
CONTROLLING
IVU.control
IVU.journey
computes the best public transport connection by bus, tram,
train, taxi or bicycle at the touch of a button based on the
data pooled by IVU.pool – including walking distances to and
from stops. The passenger receives a detailed route and fare
re­commendation via a call centre, the Internet or mobile
terminals and is also informed about changes during the journey.
IVU.control
provides a standardised database from planning through to
IVU.fare
invoicing and pools all relevant modes of transport. IVU.control
is the central background system for ticketing. Here the fare data
monitors punctuality and cancellations, calculates infrastructure
and ticket layout are simulated, transmitted to the on-board computer
costs and reviews compliance with transport agreements.
and validators and settled with the drivers at the end of their shift.
The data recorded with IVU.fleet and IVU.fare are used to draw up
IVU.fare pools data from the mobile and stationary vending devices
freely configurable statistics on transport services, ticket sales
and transmits them via interfaces to systems such as SAP and credit
and revenues.
card settlement.
IVU.ticket
is the software for the sale of tickets and runs on both IVU.ticket.box
and other end devices and is suitable for e-ticketing. IVU.ticket
ensures cash-desk security and accepts debit and credit cards.
11
12
VIBRANT CITIES
HAVE MANY FACES
We are fascinated
by every one of them.
13
WELL PROVIDED
WITH IVU
In vibrant cities all services need to function
smoothly every day. This also includes the invisible
ones. IVU offers the right IT solutions for utility
providers and waste management companies.
Dispatching large fleets of vehicles, preparing routes and tours, administering orders, locating vehicles by means of satellite navigation, checking
the status of delivery on the Internet, dispatching staff and planning the
efficient deployment of vehicles: All these are tasks for our IVU.waste and
IVU.workforce products focussing on demanding segments – external
workforce management, time-critical transportation of bulk goods and
waste management.
Waste management
WORKFORCE
MANAGEMENT
IVU.waste is IVU’s answer to the challenges of the waste management
sector. It comprises an integrated software solution that supports
the
IVU.workforce
different tasks of waste management companies from order administration and telematically-supported fleet management through to accounting.
Thanks to its modular structure, IVU.waste can be flexibly adapted to the
individual requirements of each company. There are self-contained
modules available for all operational processes: customer and order
administration, staff planning, route optimisation, weighing, replying,
invoicing and preparing statistics and reports.
Workforce management
IVU.workforce consists of a planning centre for the automated dispatching
of external workforce assignments and a mobile solution for field staff to
record order data. IVU.workforce accordingly covers all external workforce
tasks in the day-to-day operation of utility providers and network operators from the planning and enhancement of assignments and resources
through to order documentation and settlement. This enables the right
field staff to reach the right location with the right tools and materials at
the right time.
WASTE
MANAGEMENT
IVU.waste
IVU
previously Combitour
WORKFORCE
MANAGEMENT
IVU.workforce
previously Contour
14
GEOM
WAST
MAN
IVU
BOTH UTILITY
PROVIDERS
AND FIELD STAFF
can be at the right
place at the right time
with IVU.waste
and IVU.workforce.
15
IVU – A GOOD CHOICE
Efficiency is no coincidence but always a question
of planning. Whether the task at hand concerns
a commercial or a ballot paper, reliability is the top
priority and the best foundation for vibrant cities.
GeomarketingWORKFORCE
MANAGEMENT
Answers to strategic
questions
WASTE
MANAGEMENT
Location and branch planning,
customised forms of address
and offers are
IVU.workforce
IVU.waste
becoming increasingly important. What is the catchment area of a branch?
What kind of demographic structure does this have? How much purchasing
power is there? Where are areas underprovided? IVU.locate provides
answers to such questions. Based on geographical information systems
(GIS), the information from different data sources is superimposed onto
maps. IVU.locate visualises the connections – ideal for analyses, planning
and business development.
WORKFORCE
WASTE
MANAGEMENT
MANAGEMENT
Voting systems:
from ballot papers toGEOMARKETING
seats
There is a reason to explain
why the results of the 2009 European
elections
IVU.workforce
IVU.waste
IVU.locate
in the Netherlands and Germany were provided so quickly and reliably: the
IVU.elect voting system. The system has also been used for the German
parliamentary elections since 2002. IVU.elect ensures a swift matching of
the results of counting and calculates the seats for parties and candidates.
To this end the complicated rules contained in electoral law are reproduced
precisely and the distribution of seats in parliament is calculated in accordance with the law. The end result is a detailed documentation of the
elections and results for the returning officer.
Individual solutions
In order to carry out dealings with authorities via the Internet, mobilise
public offices, more effectively channel the flow of information at public
authorities or optimally plan materials, individual software solutions
are called for. IVU has already implemented a large number of customised
IT solutions such as web portals for land survey registers, systems
for citizens’ registration offices and documentation management for the
German parliament (Bundestag and Bundesrat).
16
GEOMARKETING
IVU.locate
previously Filialinfo
VOTING SYSTEMS
IVU.elect
VOTIN
IVU
BE IT AN EXCESS
MANDATE OR
BRANCH LOCATION
IVU.elect and IVU.locate
ensure accurate results.
17
PEOPLE AT IVU
Cities are dynamic systems calling for intelligent
IT solutions. The more complex the challenge is,
the more important is a strong team.
Our staff gives IVU a face. Around 300 employees at eight locations, in
seven countries, three segments and countless projects develop software,
advise our customers, draw up concepts, implement systems and en­­hance processes. Our strength is essentially based on the performance,
know­ledge, motivation and personality of the people who work for IVU.
15 nationalities are represented in our team – an important factor for our
global project business. The continuous further development of soft­ware
systems for local public transport across the world and for the logistics
sector entails a requirement for highly qualified specialists. Around
80% of our employees have a university degree: most of them are software
engineers and architects as well as project engineers. People who think
and act in a solution-oriented manner. Employees who seek complex
assign­ments and enrich our company with their ideas, experience and
sector knowledge.
As well as gaining well-trained professionals, IVU attaches particular
importance to further development within the existing team – such as with
the current group of management trainees, now the third group of this
kind. Our employees are important to us. Gaining, supporting and retaining
them is a goal that we pursue on an ongoing basis.
18
“I WAS ABLE TO ASSIST
IN AN EXCITING PROJECT
FOR OVER 20,000 TRAIN
DRIVERS AND GUARDS IN
ROME AFTER JUST THREE
MONTHS.”
Dr. Melanie Win Myint
Project engineer
“RESCHEDULING 6,000
SERVICES IN JUST A FEW
SECONDS – TASKS OF
THIS COMPLEXITY ARE NOT
UNCOMMON FOR US AND
NEED AN INTELLIGENT
SOFTWARE ARCHITECTURE.”
Stephan Roch
Software architect
“I SUPPORTED THE
TICKETING PROJECT FOR
MUNICIPAL TRANSPORT
SERVICES MÜNSTER
FROM PLANNING THROUGH
TO IMPLEMENTATION.”
Andreas Hermanns
Project engineer
19
MOVEMENT STARTS
IN THE MIND
Algorithms open up new leeway for planners,
facilitate more effective scheduling and services,
unlock savings potential and solve complex
problems.
“There is significant enhancement
Without stochastics there would be no life insurance, without differential
potential in local public transport.
equations no weather reports and without mathematical optimisation
The ZIB and IVU combine mathematical
transport companies would no longer be able to achieve productivity at
lower cost. Complex automation tasks and decision-making processes can research with engineering expertise
and practical experience in order to
be solved using mathematics. For this reason IVU cooperates with the
tap this potential.”
“optimisation” department of the Konrad-Zuse-Zentrum for information
technologies Berlin (ZIB) in the area of vehicle scheduling and staff roster
Prof. Dr. Dr. h.c. mult. Martin Grötschel
enhancement.
Vice president of Konrad-Zuse-Zentrum
Mathematicians from the ZIB and IVU software engineers work jointly on
algorithms that enable optimisation problems to be solved completely
automatically within a short period of time. In the run-up the teams
analyse the requirements and conditions of transport companies and then
map these onto a mathematical model. The software modules for vehicle
scheduling and duty planning are now so refined that they enable virtually
optimum planning to be carried out for transport companies spanning an
extremely wide range of structures. Model calculations have shown that
this almost always enables savings of a few percent to be achieved.
The other specialist focal points of IVU also show clearly that IVU is setting
new standards in the field of traffic technologies: fleet management, tour
enhancement, transport telematics and geographical information systems
are connective elements to be found in many of IVU’s products and
solutions.
We develop the systems further on an ongoing basis in close collaboration
with our customers. As well as the extension and expansion of the modular architecture the software engineers are continuously improving
user-friendliness and enhancing the efficiency of the systems. Each new
release contains new additional functions that are made available to the
user community.
20
for information technologies Berlin
THE BEST MINDS
WORK FOR IVU
We work every day on
solutions that combine
complexity and userfriendliness. At a high
level and eye-to-eye.
21
IN GLOBAL OPERATION
WITH IVU
IVU supplies software for vibrant cities all over
the world. IVU operates worldwide for a total of
500 customers. You can find detailed information
online: www.ivu.de
TRENITALIA, Rome (IT)
QBUZZ, Amersfoort (NL)
Complete solution for operational control and passenger
information for around 500
vehicles at present. Equipping
and commissioning of a concession of around 300 vehicles
within just three months.
Data management across
different transport companies
with IVU.pool. Enhancement
of staff roster planning for
20,000 drivers and guards with
IVU.rail.crew.
METRO CALI S.A.,
Santiago de Cali (CO)
IVU.suite as an all-round
solution: organisation of
local public transport – from
planning, dispatching and
operational control through
to passenger information
and invoicing.
22
DEUTSCHE POST AG, (DE)
Analysis and assessment of
existing branch network
and opening up of new location
potential with IVU.locate.
Media planning for the weekly
dispatch to 18 million households in 20 large urban areas.
ESSENER VERKEHRS AG, (DE)
Buses and trams in Essen
operate with the IVU.suite –
from planning and operational
control through to passenger
information and invoicing.
TRANSADELAIDE, Adelaide (AU)
IVU.rail as an integrated
solution for the planning
and dispatching of trams
and regional trains.
IVU locations
IVU references
23
IVU Traffic Technologies AG
Bundesallee 88
12161 Berlin, Germany
T+ 49.30.859 06 -0
F+ 49.30.859 06 -111
post@ivu.de
www.ivu.de