ICP Training Solutions

2014
TRAINING SOLUTIONS
Invest in training to increase productivity and profitability…and close more sales!
FOR MORE INFORMATION OR TO SCHEDULE A TRAINING SESSION
2014 TRAINING SOLUTIONS
Dealer/Distributor Sales and Business Solutions:
Technical Solutions:
931-270-4301
icptraining@icpusa.com
315-432-3500
technicaltraining@icpusa.com
DEALER BUSINESS SOLUTIONS
DEALER TECHNICAL SOLUTIONS
We want to do everything we can to provide you with current, breakthrough, practical information that you can
apply in your business. We’re providing tools you can use to help firmly position your business for success today…
and well into the future. (All Dealer Business Solutions are 1 day courses.)
Whether you’re bringing new people up to speed—or helping seasoned pros to fine-tune their skills—ICP has a Technical
Training workshop for you. Simply choose which workshop you’d like to schedule, let us know when and where, and a
highly skilled, dynamic instructor will be there with all the materials! (Two 3.5 hour courses can be scheduled the same day.)
DEALER RESIDENTIAL SALES
HVAC BASICS
HVAC SKILLS
Financial Management I
Selling Comfort Today
Wayne Atkins
Jim Hinshaw
Interactive courses give attendees a thorough understanding of
processes, components, systems, and testing instruments.
Attendees hone their HVAC troubleshooting and service skills
resulting in increased productivity and customer satisfaction.
Financial Management II
Sales Tools and Processes
Basics 101.................................................................... 3.5 hours
Vicki or John LaPlant
Air Conditioning Fundamentals*
Skills 101...................................................................... 3.5 hours
Wayne Atkins
Vicki or John LaPlant
DEALER MARKETING
Basics 102.................................................................... 3.5 hours
Skills 102......................................................................... 7 hours
Service Department Profits
Lead Generation and Marketing for Profits
Basics 103.................................................................... 3.5 hours
Skills 103......................................................................... 7 hours
Basics 104.................................................................... 3.5 hours
Skills 104......................................................................... 7 hours
Basics 105.................................................................... 3.5 hours
Skills 105......................................................................... 7 hours
DEALER BUSINESS MANAGEMENT
Pricing for Profit
Wayne Atkins
DEALER TECHNICIAN SALES
Vicki or John LaPlant
Service Technician Marketing
Air Properties & Measurement*
Jim Hinshaw
DISTRIBUTOR SOLUTIONS
Distributor Territory Managers appreciate help in maximizing their territory sales and mix. We provide powerful
interactive training that can result in measurable growth in not only distributor dealer bases, but dealer customer bases as well.
(All Distributor Solutions are 1 day courses with the exception of Territory Manager Training.)
3 days - Distributor Territory Manager Sales Training PLUS Tour
of Plant and R&D Facilities
†This course will be held in Indianapolis. Dates will be announced via a “Special
Annoucement.” It cannot be scheduled at the Distributor location and has
various instructors.
DISTRIBUTOR INSIDE SALES
Gas Heating for Technicians*
Air Conditioning Installation & Service
Heat Pump Installation & Service
Wayne Atkins
Selling with Value
Territory Manager Training†
Electrical Circuits for Technicians*
R-410A Refrigerant Handling*
DISTRIBUTOR TERRITORY MANAGER SALES
Contractor Tools for Territory Managers
Vicki or John LaPlant
Territory Managers Transformed
Jim Hinshaw
Inside Sales Transformed
Technician Safety*
Gas Furnace Installation & Service
Electrical Troubleshooting
CERTIFICATION – EPA, NATE ®
PRODUCT SPECIFIC TRAINING
Attendees will be well prepared for certification testing.
Attendees learn details on specific products, including their
installation, proper operation, and service.
Certification 101.............................. 3.5 hours or 7 hours w/ test
EPA 602 Refrigerant Handling Course
Product 101.................................................................. 3.5 hours
ICP Gas Furnace Installation & Service*
Certification 102.............................. 3.5 hours or 7 hours w/ test
NATE Core Test Review
Product 102.................................................................. 3.5 hours
ICP Air Conditioning Installation & Service*
Certification 103.............................. 3.5 hours or 7 hours w/ test
NATE Air Conditioning Test Review
Jim Hinshaw
NON-CLASSROOM SOLUTIONS
At ICP, we continually think outside the box. So we’re making available to you training that’s outside the classroom.
Whether you have a group of 1 or 100, you can put these Non-Classroom Solutions to work for you.
Product 103.................................................................. 3.5 hours
ICP Heat Pump Installation & Service*
Certification 104.............................. 3.5 hours or 7 hours w/ test
NATE Gas Heating Test Review
Product 104..................................................................... 7 hours
ICP Commercial Unit Installation & Service
Certification 105.............................. 3.5 hours or 7 hours w/ test
NATE Heat Pump Test Review
HVAC Profit Shots Webinars
Visit www.icpexcellence.com for current schedule.
Technical Self-Learning Books Library
Small Business University
Downloadable Audio CDs
Visit www.icpexcellence.com for flyer and download instructions.
*These courses have Technical Service Advisor training kits available which include a PowerPoint presentation,
student workbooks and other necessary course materials.
Order from your branded literature order form
For complete course descriptions and pricing information visit www.icpexcellence.com and click on Training.
For complete course descriptions and pricing information visit www.icpexcellence.com and click on Training.
2014
TRAINING SOLUTIONS
FOR MORE INFORMATION OR TO SCHEDULE A TRAINING SESSION
Dealer/Distributor Sales and Business Solutions:
Technical Solutions:
931-270-4301
icptraining@icpusa.com
315-432-3500
technicaltraining@icpusa.com
NEED MORE INFORMATION TO MAKE A DECISION?
Download our Training Solutions Workshop Guide and get full course descriptions, instructor biographies,
information on scheduling and filling your workshop, and material acquisition. Visit www.icpexcellence.com,
and click on the Training tab.
© International Comfort Products 2014
401-06-3133-00