2011 hilton head monthly property management guide

SPE C IA L
A DV E R T ISING
SE C T ION
has never been so easy»
AND SURPRISINGLY AFFORDABLE
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A buyer's
market and
a borrower's
dream
BY MARK KREUZWIESER
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
Ever the optimists, Hilton Head Island/Bluffton area
Realtors are singing the praises of the real estate market in
these times of economic woe.
A July article in the Wall Street Journal touted the
improving state of Hilton Head's vacation home market —
something that Charles Sampson of Charles Sampson Real
Estate Group said he’s seen as well.
"It's a great time to be a buyer,” Sampson says. “We're seeing
lots of second- and investment-home buyers. They rent
them out, and when values go back up — which they will —
they'll cut them loose. We're seeing great values for people
who wanted to buy a couple of years ago but couldn't afford
it. Now, they can."
No matter how the market dips and sways, the
Lowcountry's amenities will always be here, Sampson says.
And sometimes, the best time to buy is when you don't
really want to buy, he says. "Many of the properties that are
selling are the undervalued ones, though we're still selling
oceanfront. And bank rates now are spectacular, if you can
get a mortgage."
Those who can take advantage of an undervalued, lowinterest-rate and still rather flooded real estate market often
turn to the area’s many property management companies,
who represent the owner in dealings with renters and
agents, collect rent and provide maintenance service.
PHOTO BY ROB KAUFMAN
Ken Oliver of Dunes Marketing Group agreed that buyers
are taking advantage of a "very attractive market and
interest rates. I think it'll take a while for prices to come
back up. For the buyer, I don't see how the market could be
any better. And if the investment buyers hold on, they will
be rewarded" when the market rebounds.
"Home values in many communities are starting to reach
an equilibrium, but there are thousands of dollars in
savings a year (in interest rates) to be had," Oliver said.
"We're seeing lots of investment buying."
Sampson agrees. “If you buy today and hold on,” he says,
“You’re going to do very well.” M
September 2011
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SUNSET RENTALS
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
OUR MARKETING PROGRAM
FAMILY OWNED AND OPERATED SINCE 1993,
Sunset Rentals still believes that people –our owners and their
guests – are our most valuable assets. Your needs ALWAYS come first.
Whether you’re a new property owner, an established investor, or simply
investigating the possibility of purchasing a home or villa for rental use,
we welcome the opportunity to help manage and ensure the success of
your investment. We are confident that we are the most owner friendly
management company around.
REACH + FREQUENCY = BOOKINGS
• Top positioning on Yahoo, MSN, Google, Bing and 15 other major
search engines
• Banner ads on over 100 major travel sites worldwide & locally
• Monthly email blast to over 50,000 previous and potential guest
• State of the art website featuring Google maps, virtual tours, high
resolution property pictures & daily updates
• Facebook, Twitter and weekly blogs
• Weekly guest departure surveys forwarded to every owner
• Periodical ads in the nations largest travel magazines
• Full-time onsite sales & marketing director
• 24/7 Online Booking
YOUR MANAGEMENT PARTNER
OUR ADVANTAGES = YOUR ADVANTAGES
• No marketing fees to owners
• Mandatory guest credit card security deposit protects your
investment.
• Key-less entry systems on all properties
• Owner-friendly web site (view bookings, book your weeks, print
financial statements.)
• Many homes and villas average 25-30 booking weeks a year.
(Several with rates over $15,000 a week in season!)
• Industry lowest owners guest booking fees
• After hours license property manager on call
• Virtual Floor Plans
OUR MAINTENANCE PROGRAM
ATTENTION TO EVERY DETAIL
• Mandatory weekly, written inspections regardless of occupancy
• Trained, experienced licensed property managers
and inspectors with average 5 years experience
• Constant communication and follow up with owner regarding
maintenance issues
• Maintenance technician on staff to trouble shoot and handle all
minor issues
• Filters, light bulbs and minor repairs complimentary
• Yearly written property appraisals by property manager
21D New Orleans Rd, Hilton Head Island, SC 29928
843-785-6767 • 800-276-8991 •sunsetrentals.com • info@sunsetrentals.com
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ISLAND GETAWAY RENTALS
Island Getaway has established itself as the premier home and villa
rental company on Hilton Head Island since its inception over 20
years ago.
The company is a past recipient of the prestigious “Chamber of Commerce
Business of the Year.” It is with great pride that the company lives up to this
honor, as no other vacation rental company can claim this distinction.
Island Getaway’s personal approach to property management and high level
of communication provide a level of comfort to an absentee owner that is
unparalleled.
19 South Beach Lagoon
SERVICES
• Inclusion in Island Getaway’s annual edition of Hilton Head Island’s
Rental Homes and Villas, a 100 page printed catalog that is distributed to
their extensive and highly qualified database.
• Island Getaway offers an extensive media marketing plan that relies
on regional, national and international publications, as well as an
unprecedented Internet marketing strategy. At Island Getaway’s award
winning web site (islandgetaway.com) guests can book online and
review each property with multiple photos and detailed descriptions.
Islandgetaway.com has attained top ranking on all major search
engines including Google, Yahoo and MSN/Bing.
• The combination of the highest occupancy and lowest commissions on
the Island gives Island Getaway’s property owners the highest year-end
net income. This becomes evident when an owner is not required to
provide complimentary nights to the rental agency, pay a marketing
fee, provide tennis privileges, or support the rental agents housekeeping
department.
• Island Getaway works closely with the Island’s top real estate professionals
providing them with invaluable information regarding the rental market
on Hilton Head Island. Island Getaway provides realistic rental projections
based on actual figures that will assist in purchasing the right property.
From market trends to providing feedback from our extensive database,
Island Getaway will provide the best overall return on investment.
33 Ruddy Turnstone
• Island Getaway’s flexible management agreements are tailored to
the specific needs and interest of their property owners. Negotiable
commission rates and no restrictions on the amount of owner use of their
property; create a successful working relationship and peace of mind.
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
Island Getaway does not take the responsibility of property management
lightly. Their attitude, attention to detail, and overall results separate them
from the others. They understand that your vacation home is a valued asset,
and will work with you to design a flexible management agreement that
addresses the concerns you may have about renting your property. With
Island Getaway, you can talk directly with the owner of the company, and
decisions are made and problems are solved immediately. There are no voice
or number prompts; every phone call is answered by a friendly member of
the staff that is familiar with your property and ready to assist you. If you are
hundreds of miles from your home, it is comforting to know that a situation
will be handled without having to make numerous follow-up phone calls.
• Detailed monthly online statements, newsletters and Owner Link keep
property owners up to date on their property and income. Property
owners are always kept abreast of issues on Hilton Head that are relative
to their investments.
• Island Getaway staff members are available 24 hours a day,
7 days a week.
10 Cat Boat
• islandgetaway.com is the Island’s most prominent website. It can be
found on the first page of all the major search engines when searching
for vacation rentals on Hilton Head Island.
843-842-4664 • 800-476-4885 • 28 New Orleans Road, Hilton Head Island, SC 29928 • islandgetaway.com
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WWW.HILTONHEADVACATION.COM
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
HILTON HEAD RENTALS & GOLF
MARKETING & ADVERTISING
Your vacation property will receive
unparalleled exposure via our massive
advertising budget. Vacationers
consistently find our website
promoting your property on the
first page of their search, and most
frequently within the first 3 positions.
Additionally, our website is promoted
on many directories, most often on the home page, reinforcing our top standing.
Typically each year our website receives over 1 million visitors. We email our past
guests, participate in all of the Chamber of Commerce’s advertising programs,
and due to our high spending on advertising, Google has appointed a dedicated
management team to support us helping to ensure maximum exposure to the
right target audience.
WEBSITE Our newest website
redesign, created by the industry’s
foremost travel consultants, has
received great reviews from our
owners and vacationers for its ease of
use, content and easy on-line booking,
which produces reservations 24/7.
Each property provides numerous
photos showing every room, and a
very detailed description including décor, architecture, view and ambiance.
When owners log onto their page, they have access to all of their past &
present owner’s statements, a detailed review of all their property’s upcoming
reservations and can easily reserve their property.
INNOVATION AND TECHNOLOGY
AN OPEN LETTER & INVITATION – Today more than ever you want your
vacation property managed by professionals that have earned their reputation
for performance, trust and dependability. We provide the peace of mind that
comes with our staff’s 100 plus years of combined experience of professionally
managing vacation properties.
Property owners today are faced with increased taxes, insurance, utility
bills and declining property values. We understand how important it is to
manage and control costs. We manage your property as though it were our
own. Just as important, we take pride in your property and work diligently to
ensure that our guests become repeat guests, thus helping to maximize your
property’s income year after year.
To protect your family, we offer the best inspection system on the Island
with our dedicated staff of full time Inspectors helping to ensure that
your property is properly cared for and to maintain your property’s value.
Advertising and marketing have always been one of our key strengths. We
have invested heavily in the internet and that is why you will constantly see
Hilton Head Rentals & Golf appear at the top of key search terms. Additionally,
your property will be seen via numerous directories that will substantially
increase your property’s visibility in the market place.
It has never been more important to entrust your property to the right
company. We would like the opportunity to earn your trust.
Sincerely,
Tom Ridgway
RENTAL INCOME We have consistently
met or surpassed owners expectation’s
year after year in every type of
economy. Owners have joined our
rental program seeking and finding
a better return on their investment.
Expenses are kept low, as we do not
mark up any vendor charges and
our maintenance inspection staff is
utilized, when possible, to minimize costs. Additionally we offer a no fee
program, so no advertising fees, tennis fees and maintenance fees. Furthermore,
many additional services are provided at no charge.
We have introduced revolutionary technology that will distinguish your property during the vacationer’s selection process. Your property can be shown with a detailed
floor plan and embedded photos providing the potential guest with an excellent detailed view of all that your property offers. Increased reservations plus a low
competitive commission is a win win for the owners on our program.
800-445-8664 • 843-785-8687 • 578 William Hilton Pkwy., Hilton Head Island, SC 29926
hiltonheadvacation.com • tom@hiltonheadvacation.com • kate@hiltonheadvacation.com
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BEACH PROPERTIES OF HILTON HEAD
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
Beach Properties of Hilton Head, owned and operated by Ray and Linda
Moloney, has been one of the premier rental companies on Hilton Head
since 1995. Originally from Ohio, they established the company on “Service
Excellence” for both the guest and the property owner. As our name indicates,
we specialize in Luxury Oceanfront and Ocean Oriented Homes and Villas in
Palmetto Dunes, Sea Pines, Forest Beach and the Sea Crest Resort.
Being locally owned and operated for 16 years, Beach Properties knows what
owners and guests expect from their Vacation Rental Company. We work
to develop a partnership with our owners and work closely with them to
meet their ROI. Our owners and guests have voted us the #1 Vacation Rental
Company for 2010 and 2011. We have also been rated as Excellent by Trip
Advisor and Flip Key.
REPUTATION is everything. Beach Properties has a proven track record in the
Vacation Rental Industry and the solid long term financial resources to market
your property effectively. We are AAA approved and members of the Vacation
Rental Managers Association and the Hilton Head Chamber of Commerce.
Owners continually state that moving to Beach Properties was the
smartest thing they ever did:
We have owned a villa in P almetto Dunes for 13 years and our experience with
Beach Properties has been exceptional. With one phone c all all our needs ar e
met. Our rental history has increased yearly, and we rate Beach Properties at the
top of our list as the best on Hilton Head Island.
— Chris Wied
Beach P roperties ha s managed our pr operty f or the la st fiv e y ears and they
have b een b y far the b est pr operty management t eam of our exp erience.
Rental history and property maint enance ha ve c onsistently met or ex ceeded
our expectations. Most imp ortantly though ha s been the qu ality of the o wner
-manager relationship. Transparency and mutual respect have created a climate
of trust which is just critical when you are an absentee owner.
— Dan and Diane Shields
PERSONAL ATTENTION - We treat your property
like it is our own
• Beach Properties provides owners with their own Licensed Property Manager
• Our Property Managers have over 65 years of combined property
management experience and have been with us over 5 years.
• Experienced and highly trained Vacation Planners – trained on your specific
property.
• Flexibility to work with your preferred vendors with no mark up.
• Beach Properties’ in house Inspectors make sure your property is checked
and secured before and after each guest stay.
OWNER INCOME - Maximizing Your ROI
• Highest net income to owners – flexibility to analyze owner income weekly
and make necessary adjustments to maximize your ROI
• No annual marketing fees or travel agent free nights
• Monthly statements mailed and emailed on the 8th of each month
• Direct Deposit available to get funds to you sooner
• Dedicated Owner’s area on our website to book your online reservations,
and view your monthly statement and the Beach Properties newsletter
MARKETING - To Achieve Your Goals
• Experienced in house Marketing Team
• Extensive Internet Marketing Program
• Professional website attracts over 700,000 visitors per year
• 24/7 online reservation booking system
• Property specific interior and exterior professional photos and description
for each property at no charge to owner
• Selected for inclusion in Frommers’ South Carolina Travel Guide and we hold
the Coveted AAA accreditation
• Monthly e-mail campaigns to over 40,000 previous and potential guests
• Active Social Media Marketing on Facebook, Twitter, Flickr and YouTube
• Exclusive Preferred Guest Program provides discounts to Owners and Guests
at over 100 Local Businesses
SUCCESS
• Sales for 2011 have hit record levels
• 10% Owner Revenue Growth over 2010’s record sales
• 99.6% Owner Retention for the last 5 years
• 100% Property Manager Retention for the last 5 years
• Same Local and Private Ownership since 1995
• Customer Satisfaction has resulted in one of the highest percentage of
repeat guests
800-671-5155 • 843-671-5155 • PO Box 7408, Hilton Head Island, SC 29938 • beach-property.com • rentals@beach-property.com
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DESTINATION VACATION
HILTON HEAD
COMPANY PROFILE
Destination Vacation specializes in oceanfront and ocean-oriented
vacation rentals. Our deep-rooted local connections and our exceptional
properties make us the company of choice when it comes to luxury
vacation rentals on Hilton Head Island. We manage our portfolio
carefully to ensure our inventory is diverse and only the highest
quality.
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
WHY CHOOSE DESTINATION VACATION?
• Luxury Home Inventory - Destination Vacation offers only the finest
oceanfront and ocean-oriented vacation rentals on Hilton Head Island.
We invite you to visit our website, DVHHI.com, to see the consistent
quality of homes that comprise our inventory.
• Locally Owned - We are locally owned and our staff members are local
residents who focus solely on the Hilton Head vacation rental market.
• Commitment to Owners - We are dedicated to maximizing income and
peace of mind for our homeowners.
• Commitment to Guests - We are dedicated to the highest level of
customer service for our vacationing guests.
SERVICES
• Online services for homeowners and guests that include online
reservations, homeowner website that provides access to income
statements, reservations list and work order information 24 hours 7
days a week.
• Timely monthly owner statements are sent both by mail, email and
available online. Income can be direct deposited to your account.
• Careful inspections are performed after each rental by Destination
Vacation’s experienced team.
• An easy to navigate website, DVHHI.com, with large professional
photographs of each property. Extensive internet, print & mail
marketing to ensure your property has maximum exposure to potential
rental guests.
TESTIMONIALS
“We would recommend Destination Vacation,
without reservation, to any homeowner
considering marketing their home.”
Michael and Kristen Reedy - owner, 9 East Wind
(Oceanfront, Palmetto Dunes)
“It’s really refreshing to work with you guys.
Thanks for all that you do.”
Gary Adamson - owner, 5 Guscio/48 S Sea Pines Drive
(Oceanfront, Forest Beach and Ocean-oriented, Sea Pines)
“I wouldn’t trust my home with any other company.”
Scott Ross - owner, 37 Dune Lane
(Oceanfront, Forest Beach)
877-874-7244 • 843-785-7774 • 7 Executive Park RD, Hilton Head Island, SC 29928 • DVHHI.com
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RESORTQUEST HILTON HEAD ISLAND
Local roots, local team, local management delivered at
a global level
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
THE RESORTQUEST ADVANTAGE
• Access to our ResortQuest database of over 600,000 people from
across our multiple rental markets
• Live reservationists answer our phones 24 hours a day
• Website booking interface allows guests to book and confirm stays
instantly online
• Powerful web analytics that provide enhanced market trends and
statistics
THE RESORTQUEST RELATIONSHIP
• A dedicated property manager focused on proactively managing your
investment and maximizing its year-round financial performance
• Regular communication on the rental performance and overall
condition of your property
• Genuine and personalized care of your property through our team of
inspectors
• Exceptional guest service levels to create consistent, memorable
experiences that foster repeat guests
THE RESORTQUEST DIFFERENCE
• Unmatched global strategic support from Wyndham Worldwide
• Industry leading reservations, marketing, and lead management
software and technology
• Special discounted owner purchasing programs through Wyndham
Worldwide
• Global exposure through Travelocity, Orbitz, Expedia, HomeAway, and
a number of other distribution channels
TESTIMONIALS
“We conducted a sear ch for a new pr operty manager a little
over two years ago. Our due diligence indicated ResortQuest
was the b est choice and w e selec ted them. Sinc e that time
they hav e ex ceeded our exp ectations on all c ounts: O ur
homes are in terrific condition; Rental Bookings are up when
the trend is down; and, they always promptly return every call
or email with optimism and answers.
To c onclude, w e ar e v ery satisfied with Resor tQuest as our
property managers in Hilt on Head and hav e no plans t o
consider any other. “
— Chad J. Simmons
“The first time w e spoke with Resor tQuest, we knew we had
probably found the c orrect management gr oup. T hey w ere
professional, gr eat c ommunicators and they b egan handpicking v endors who w ould tr eat our home lik e a lu xury
resort and not a v acation r ental. W e c ouldn’t hav e b een
more pleased with our choic e, not only have they treated our
guests lik e a 5-star hot el w ould tr eat their guests , but their
communication and pr ofessionalism has b een outstanding.
Even though they ar e a lar ge company, they hav e managed
to make us feel as if our home is the only home they serv ice
and the experience has felt very personalized. They are doing
a gr eat job , and alr eady sev eral of our guests ar e talk ing
about making repeat reservations for next year.
As far as we are concerned, it can’t get any better than that!”
— Freda Philbeck
866-867-1293 • 21 Executive Park Rd., Hilton Head Island, SC 29928 • resortquesthiltonhead.com • srowland@resortquest.com
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goode vacation rentals & sales
Owners, Gigi and Brian Goode, offer a combined 40 years of
unrivaled success and performance to the client property
owners and guests of Goode Vacation Rentals. Their welltrained & experienced staff is committed to excellence. Gigi
and/or Brian are almost always available to owners – we
place a high value on good communication!
2011 hil t on head monthl y pr opert y mana gement guide
market leadership
•Fastest, easiest to navigate website on Hilton Head Island:
GoodeVacationRentals.com.Theleastamountof“clicks”requiredto
makeabookingresultsinthegreatestnumberofreservations.
•Most number one positions on Google and other Internet search
engines.
•Email Blasts to 10’s of thousands of former visitors to Hilton Head
go out on a regular basis. This, coupled with our dynamic, multiprongedadvertisingprogram,yieldsmaximumincomegeneration.Low
commissionratesdeliverthehighestbottom-line.
•Inspectionsareaprioritybeforeguestarrivalandafterdeparture
•Hands-onmanagement+vendorscrutiny=lowermaintenancecost
•KeylessEntryisofferedforvirtuallyallproperties
•BestofficelocationwithgreatestvisibilityonHiltonHeadIsland-foreasy
accessandgreatwalk-intraffic.
testimonials
FROM OUR OWNERS...
& Sales
“After using another r ental management c ompany, w e tr ansferred
management responsibilities to Goode Vacation Rentals over three years
ago and never looked back. Rentals tripled, the house is much better taken
care of, and they ar e alw ays there f or us when w e need an ything. T he
personalized service just cannot be beat. Brian and his staff are like having
family down on the island to look after our house.
~Tony and Liz Br adshaw, S econd R ow O cean, 5 B edroom/6 B ath,
Singleton Beach
“Brian, his family & c rew are the most effic ient we have ever dealt with
in our 20 y ears of o wning rental properties on Hilt on Head Island. Our
properties look great and we can depend on them to keep them that way.“
~Jim & Opal Propes, 3 Oceanfront Shorewood Villas, 2 & 3 bedrooms
“Simply the best management company we have experienced! Totally thorough,
immediate response time from my property manager – I r efer all my friends
who have property to Goode Vacation Rentals for personalized service, great
rentals and where everything flows smoothly!
~Gene & Anne Goodman, 4th Row, 5 bedroom, 4 bath, Sea Pines
“The G oode’s pr ovide the p ersonal k nowledge and a ttention t o m y
property tha t I w as lo oking f or. T hey ar e honest , har d-working and
they deliver the r esults! Their commitment to positive guest ser vices is
unmatched. My r eturn guest n umbers ar e b eyond m y exp ectations.“
~Jim Hackett, Oceanfront, 8 bedroom 6 bath, Forest Beach
“We looked for a pr operty management c ompany with p ersonal service
and accessible managers, who would be familiar with us and our home .
We ha ve f ound tha t in G oode V acation R entals. In addition, Br ian’s
help on a pr operty r elated issue sa ved us a lot of money this y ear.”
~Cary & Kathy Klein, Oceanfront, 5 bedroom, 5 bath, Sea Pines
“Brian and his t eam ha ve b een in volved in managing our pr operty
since we pur chased it in 2000. We ha ve exp erience with other
management companies on the island, but no one deliv ers the personal
service and a ttention t o detail tha t G oode Vacation R entals pr ovides.”
~Rich Rinsma, 4th row, 5 bedroom, 5 bath, Sea Pines
FROM OUR GUESTS...
The following reviews are from Flipkey, a subsidiary of TripAdvisor, which
is owned by Expedia, Inc. and generates over 32 million monthly visitors
on their websites.
“Accomodations could not have b een b etter. Ex ceeded exp ectations
and would highly r ecommend G oode Vacation R entals. Courteous and
professional Staff as well as an honest description of properties available.”
~Travelers from Haines City, FL
“This was our 17th y ear staying in a pr operty managed b y Gigi and her
staff with Goode Vacation Rentals and we have never been disappointed.
The pr operty they selec ted f or us w orks w ell f or our family and all
the grandkids and ha ving an outside ar ea and a gr ill really make the
cooking duties a lot mor e flexible and the staff a t G oode V acation
Rentals, esp ecially N ellie, ar e first cla ss and v ery cust omer f ocused.”
~G-Daddy, Augusta, GA
800.673.9385 • 42 New Orleans Rd, Ste 103, Hilton Head Island, SC • www.GoodeVacationRentals.com
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THE SEA PINES RESORT
SEA TURTLE GETAWAYS
COMPANY PROFILE
Unparalleled Amenities for Rental Property Owners
and Resort Guests:
• Two hours of complimentary tennis court time per day at The Sea Pines Racquet
Club
• Complimentary access to The Sea Pines Resort Fitness Center
• Complimentary access to the Harbour Town Pool & Plantation Club Pool (no
annual dues for owners)
• Complimentary wireless internet in each property
• “Guest Amenity Card” at check-in that enables guests to enjoy discounts at our Resort’s
retail, recreation and dining establishments, and charge purchases to their room
• Preferred tee times and discounts at all Resort golf courses
• Complimentary gate passes
Rental Property Owner Benefits:
• Resort’s $1 million-plus annual marketing campaign including: direct mail, print
advertising, email campaigns to 150,000 past guests and a highly-optimized
website, which receives more than 1.2 million visitors per year, exceeding any
other rental company on the island, and appears on all major search engines
• Competitive commission fees
• Property profiles on seapines.com with photography and professionallywritten descriptions, as well as availability calendars and rates
• Dedicated group sales department specifically reaching out to corporate
businesses, weddings and large golf groups booking more than $2 million in
group-related home and villa business for year-round bookings
• The “Business Partner” Preferred Golf Privileges card entitling owners to reduced
golf fees at Harbour Town Golf Links, Ocean and Heron Point by Pete Dye
• Professional Owner Services Agents providing superior personal care and
management for your largest investment
Resort Guest Benefits:
• Expertly-trained reservation specialists who are skilled at matching guests with
accommodations
• Very popular online booking engine
• Convenience of The Sea Pines Resort Welcome Center’s front desk staff, bellman
and concierge services 24 hours a day, seven days a week.
• High-quality housekeeping and inspections and on-site maintenance staff
If you are a Sea Pines property owner interested in our short-term
rental program, please contact our Procurement Manager, Laura
Wuller at lwuller@seapines.com or 843-842-1809.
“My home is as unique as Hilton
Head Island... and so is my
rental company”
- Bill Lang, 30 Knotts Way, Forest Beach
“We are SOOOOOOO very pleased. Many thanks to Kaye & Renee
who chose not to panic this year when their competitors
started offering 30% & 40% discounts! As a result, our rental
income exceeded our wildest expectations!”
- Darby Cusick, 3 Gadwall, Sea Pines
“Renee & Kaye have succeeded in producing happy guests and
high revenues, plus my housekeeping & maintenance have
never been better. Sea Turtle Getaways has given me total
peace of mind.”
- Larry Hart, 5 Singleton Beach
“I had tried the monster sized rental companies. Then I realized
I didn’t want any monsters in my life! Kaye & Renee personally
inspect my home & this tells me they care about my home as
much as I do. I couldn’t be happier with my decision.
- Chris Martin, 16 Full Sweep, Palmetto Dunes
At Sea Turtle Getaways, we let our
owners speak for us.
If you would like to be a part of our unique rental
company, please give us a call.
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
The Sea Pines Resort is the only nationally recognized full-service, world-class
resort management company located on Hilton Head Island. Resort amenities
include three championship golf courses, award-winning tennis programs,
state-of-the-art conference facilities, a fully-staffed fitness center, a forest
preserve and 15-mile network of leisure paths, noteworthy restaurants, unique
shopping opportunities and more.
1-866-386-6644
RENEE TAYLOR
KAYE LYON
www.SeaTurtleGetaways.com
32 Greenwood Dr., Hilton Head Island, SC 29928
1-800-SEAPINES (732-7463)
seapines.com
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14 Greenwood Dr., Suite 101,
Hilton Head Island, SC 29938
1-866-386-6644 • SeaTurtleGetaways.com
8/26/11 3:30:24 PM
SEASHORE
VACATIONS, INC.
LOCALLY OWNED & OPERATED FOR OVER 40 YEARS
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
Owner/B.I.C., Buddy Konecny, and his staff have been providing guests
and owners with unparalleled customer service year after year. Our
“Hands On” approach ensures your property will receive the attention
it deserves while maximizing rental income. Allow us to customize a
program to suit your particular needs.
We specialize in Oceanfront & Ocean Oriented properties on Hilton
Head Island’s famous South End: Forest Beach, Sea Pines & Shipyard.
SERVICES
• Easy to navigate web site, www.seashorehhi.com, featuring on-line
reservations, up to the minute booking calendar, multiple property photos,
amenities and other valuable information. Partnership with multiple
on-line Travel Sites including: Home Away, Clear Stay, Trip Advisor/Flip
Key and Vacapedia among others. We are also VRBO friendly.
• Timely statements (also available on
line), property inspections, periodic
inventories, security checks and 24
hour on call service.
• No marketing fees or invoice “Mark Up”
charges.
• Our top priority is renting the properties we manage. We do not own
any of the properties on our rental program nor do we sell real estate.
We focus on your rentals.
800-845-0077 • 843-785-2191
P.O. Box 5071, 11 Executive Park Rd,
Hilton Head Island, SC 29938
seashorehhi@hargray.com • www.seashorehhi.com
PM_SeaShore_VacaRent_042.indd 42
HILTON HEAD
VACATION RENTALS
HILTON HEAD VACATION RENTALS at 800beachme.com is offering SIX
MONTHS FREE–NO MANAGEMENT FEES!
You heard us right! We are looking for a few good properties to complete our
vacation rental inventory. We are so confident that you will be satisfied with
our services that we will work for you absolutely free for six months. With a
dedicated Property Manager assigned to your property to conduct pre-arrival
and post inspections for each guest stay, this is too good of a deal to miss! Hilton
Head Vacation Rentals is one of the oldest and largest locally owned vacation
rental management companies on Hilton Head Island. We’ve got our eye on the
future and your investment!
Here are just a few of the places we advertise our properties.
• Social Media – We are the #1 ranked vacation rental company on the island
with well over 20,000 fans on Facebook, not to mention in the top 15
nationally. Our fans can check availability and pricing for all of our managed
properties on a one of a kind reservation app that is uniquely developed for
Facebook. Visit www.facebook.com/800beachme to view our page.
• More Social Media - On YouTube as of 8/19/2011, we had 18 out of 22 top videos
on the first page appear in search using the keyword “hilton head vacation
rentals”. Visit our YouTube channel at www.youtube/user/GetBeached.com.
• We are the only vacation rental company on Hilton Head Island to have an
Apple iPhone and iPad app. This can be downloaded for Free by visiting our
website at www.800beachme.com or www.itunes.com
• www.hiltonheadrentals.com (routinely shows up #1 on Google for most every
search word for vacation rentals on Hilton Head Island and each property
listing is updated daily)
• www.homeaway.com who owns VRBO.com (shows up #1 on Google as the
world’s largest selection of vacation rental properties. Each property we list on
their site updates your reservation calendar daily)
• www.flipkey.com (a tripadvisor company, we have well over 1300 guest
reviews and receive daily reservation inquiries for those properties listed. We
are one of only a couple Rental Companies on Hilton Head to be awarded with
their “Rated Excellent” badge. )
• We are one of only a few vacation rental companies on Hilton Head Island with
AAA approval and carried in the AAA Tour Book, which includes their website
at www.AAA.com
• Other advertising sites include: www.hiltonhead.com - www.hiltonheadisland.
com - www.hiltonhead360.com and many more.
For over 30 years we have helped our guests to create vacation memories that
will last a lifetime. With more than 60% of our clients being repeat guests, you
know that we are doing something right. Our Mission statement says it best
about how committed we are with what we do.
“As a leader in the v acation rental industry, our professional team is dedic ated
to oversee, maintain and preserve the integrity of our owners’ properties, while
maximizing the ear ning p otential of their in vestment. In addition, w e seek
to ensure tha t each v acationing guest exp erience liv es up t o or ex ceeds their
expectations while providing extraordinary customer service.”
Our FREE Management Fee offer is only for a limited time until 12/31/2011, so act
fast. Call our office at 800-BEACH-ME (232-2463) and ask for Paul Cale (Owner)
or Mike Wood (General Manager) for further details on how we can help you.
800-BEACH-ME (232-2463) • 430 William H. Pkwy.,
Suite 504, Hilton Head Island, SC 29926
www.800beachme.com
8/26/11 3:34:35 PM
THE VACATION COMPANY
PALMETTO DUNES
VACATION RENTALS
Hilton Head Island’s Preferred Vacation Rental Solution
LEADING EDGE SERVICES
• We are a guest satisfaction superstar. A national survey
of over 50,000 vacation rental guests rated us 8th of 250 rental
companies.
• We offer professional management for guests of our
owners who use VRBO and other owner sites to enhance
revenue. We encourage owners to participate in marketing their
properties and provide outstanding service for these guests.
• Our internet url is hiltonheadvacationrentals.com. This
includes the most significant keywords for web search engines
and insures a broad internet presence.
• Free wireless internet is provided in all of our properties.
We have in-house staff expertise to support this service so guests
are not dependent on cable and phone company responses.
• Every one of our staff is a South Carolina licensed realtor
or property manager. This insures the expertise and in-depth
knowledge necessary for expert management of exclusive
properties.
WE’RE A NOTCH ABOVE!
SHOULDN’T OWNERS DEMAND THE BEST?
Renting a vacation home shouldn’t feel like work.
With Palmetto Dunes Vacation Rentals, owners all over the Island enjoy
a complete property management solution – from rental marketing to
exceptional guest services, superior property care and maintenance, and
everything in between. We do more, which means owners get a whole
lot more – all from one reliable and reputable source.
SERVICES
Full-service Property Management & Care
Our licensed and experienced staff provides superior property care
services 24/7, every day of the year.
World Class Marketing
We have the most powerful vacation rental marketing engine and the
most effective resort booking website on the Island.
Resort Activity Advantages
We own and operate all Palmetto Dunes activities (golf, tennis, bikes,
kayaking, etc) so we can create unmatched vacation specials to fast
track property rental.
Welcome Center & Guest Check-in
We have the only on-site guest registration facility and Welcome Center
in Palmetto Dunes. And we have extended hours of operation.
Year-Round Promotion
Since Palmetto Dunes attracts visitors year-round, we promote vacation
rentals all year, including the off-season with targeted marketing
programs to provide owners with the greatest rental success.
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
Call us now for a great vacation or to learn more about our
property management leadership. The five of us have provided
guest and owner services for a total of over 65 years.
And our supporting staff is just as qualified.
Special Benefits & Privileges
We provide owners with resort membership privileges and benefits.
And we provide rental guests with special privileges and discounts to
increase rentals.
www.hiltonheadvacationrentals.com
42 New Orleans Rd., Hilton Head Island, SC 29928
800.545.3303 • hiltonheadvacationrentals.com
PM_VacationCo_Greenw_043.indd 43
4 Queens Folly Rd. Hilton Head Island, SC 29938
843-686-9638
pm@palmettodunes.com • palmettodunes.com
8/26/11 3:35:38 PM
BEACHSIDE GETAWAY
We offer Unique Property Management:
2011 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
• Exclusive number of properties
• Hands On service
• Competitive fees
• Reasonable cleaning and maintenance
fees
• Optimal rental revenue
• Owner access to account and calendar
on website
• Website and National Advertising
• Member of Hilton Head Island
Chamber of Commerce
• Locally owned and operated by your
Neighbor
• Extensive data base of past customers
• Owner referral program
• On time monthly payments
Beachside Getaway is locally
owned by your neighbor who
has been an Islander for over 30
years. Our unique approach to
property management is proven.
Our guests love it and have come
back year after year.
Two licensed property managers
and professional reservationists
will insure that your property is in
tip top shape while maximizing your rental potential. Your property will also be
carefully inspected before and after each guest by our in-house inspectors.
Our rates are comparable with other property management companies with
much more service for our home owners. We understand that not all home
owners are the same and have different needs. We are able to be flexible
to meet all those needs. As the homeowner you will be able to access your
calendar and account information 24 hours a day 7 days a week. We are only a
phone call away if you ever need anything. You will speak to a person who knows
your first name and your property like it is their own.
Here are what some of our owners have to say:
Dear Lisa, Frank and all of the wonderful Beachside Getaway staff,
“First, we would like to thank y ou for all y our attention to detail in c aring for our
property. W e are also plea sed with the b ookings we have received this summer .
Again, thank you for your professional and personal touch!”
— Teri and James Proctor
Good Morning Beth and Lisa,
“Thank you to all of you at Beachside for finding the wonderful guests this summer.
This was the best rental season we have had in several years in spite of the economy.
We truly appreciate all you do in the management of our home. The approach and
attention you give to guests and the homeowner is unique.”
— Ginny Jones
Hi Lisa and Beth,
“Mimi’s Place would like to extend a great big THANK YOU for the way you have taken care
of the property this season. We are so happy that we have you looking out for us.”
— Margie Keller
Please give us a call to discuss carefree rental property
ownership on Hilton Head Island.
Six reasons
property
management
is a must
H
ere’s an open
secret: You
don’t have to
be Warren
Buffett
to
afford a vacation home. If your
wallet isn’t stuffed with extra
cash but you treasure the idea of
vacation home ownership, consider engaging a sound property
management company to market your home to vacationers. By
renting out your vacation home
on a short-term basis, you’ll gain
revenues to help pay expenses,
and access to the property itself.
The services property management companies provide
can be broken down into several
categories. (Bear in mind that
not all companies offer all these
services, nor do they all allocate
their resources the same way.)
Here are the top six reasons to
use a property management
company:
1
To market your property. This includes outreach through brochures,
direct mail, ads and web sites.
Use of technology is becoming
increasingly common for many
property management companies. Not only does it enable
them to reach a greater pool of
prospective buyers, but it also
allows them to establish a more
trusted presence in an often
insecure marketplace.
To provide a staffed
front desk, with checkin and check-out services. Again, the level of service
varies widely — some companies
provide personal assistance with
2
61 Arrow Rd Suite E, Hilton Head Island, SC 29928
843-686-6044 • Toll Free 1-866-443-5922
www.beachsidegetaway.com
PM_BeachGetaway_FILLER_044.indd 44
a smile, while others offer little
more than keys and a map.
3
To coordinate home
maintenance. This is
especially necessary in
the humid maritime environment of Hilton Head Island,
where critters, salt air, and mold
are constant threats.
4
To coordinate housekeeping. This service
also varies widely; some
companies offering first-rate
services to guests, while others
offer the basics.
5
To handle accounting.
Property managers are
responsible for rent collection and tracking deposits,
and many offer administrative
work, such as ensuring mortgages, taxes, insurance premiums and maintenance bills are
all paid on time.
6
But perhaps the most
valuable aspect of having
a property management
company manage your home
is its availability to you when
it’s not making money. Longterm rental, on the other hand,
means your vacation home is
effectively someone else’s for the
duration of the lease. Renting it
out by the week allows you those
wonderful times, especially during the spring and fall, which
the rest of the world doesn’t associate with Hilton Head Island.
But that’s just as well. Let that be
your secret.
8/26/11 3:36:23 PM