705: How To Do Business With Zappos.com

Transcription

705: How To Do Business With
Zappos.com
Bernadette Tulao-Crigler, Zappos.com
Brian Finer, Zappos.com
Mary Tennant, Zappos.com
Tricia Ortiz, Zappos.com
June 3, 2015
AGENDA
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Introduction
Vendor On-boarding
EDI Requirements
Product Catalog
Product Packaging & Labeling
Amazon Overview
Inbound Logistics
What’s next
© 2015 GS1 US ALL RIGHTS RESERVED
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A Culture of Service!
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“Our Business Strategy since 2005 has been to invest in company culture, with the belief that the culture will ultimately drive employee productivity, customer service quality and brand strength.”
‐ Tony Hsieh
© GS1 US 2014 ALL RIGHTS RESERVED
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RETAIL OPERATIONS
Vendor
Onboarding
Product
Receive
EDI
Setup
Culture
Routing
&
Logistics
Product
Upload
Packaging
&
Labeling
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RETAIL OPERATIONS
Vendor
Onboarding
Product
Receive
EDI
Setup
Culture
Routing
&
Logistics
Product
Upload
Packaging
&
Labeling
8
VENDOR SUPPORT TEAM
• Meet the team
– Tricia Ortiz
– Catherine Collini
– Addie Foley
– Emily Kirby
Core Value #7:
Build a Positive Team
and Family Spirit
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VENDOR SUPPORT
• Zappos Vendor Guide
• Vendor Communications &
Support
Core Value #6:
Build Open and Honest
Relationships with Communication
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VENDOR ON-BOARDING
• Supplier Setup
• Zapporo Training
Core Value #1:
Deliver WOW
Through Service
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HOW TO REACH US
• Contact: vendorsupport@zappos.com
• All requests are assigned a ticket number
• Target Response Time: within 24 hours
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RETAIL OPERATIONS
Vendor
Onboarding
Product
Receive
EDI
Setup
Culture
Routing
&
Logistics
Product
Upload
Packaging
&
Labeling
13
OUR TEAM
• Zappos History & Me
• Meet the team
– Bernadette Tulao-Crigler
– Lizzy Banamassa
– Mary Tennant
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ELECTRONIC DATA INTERCHANGE [EDI]
TM
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REQUIREMENTS
• EDI is required for all Zappos Vendors
• Signed Vendor Agreement
• Brand/Supplier information:
- EDI Contact
- ISA Qualifier/ID
- VAN
• EDI Testing and Certification Process
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TESTING & SETUP
• 3rd party EDI Provider for EDI Testing
• Required documents:
810, 850, 855, 856, 860, & GS1-128 Shipping Label
• EDI mappings and guidelines: http://www.zappos.com/EDI/
• Production Qualifier/ID – ZZ/ZAPPOSKY
• VAN - GXS [OpenText]
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MAPPINGS
• EDI Version 4010
Outbound From Zappos:
850
Purchase Order (PO)
860
PO Change (Zappos-initiated)
Inbound From Vendors:
855
PO Acknowledgment
856
Advance Ship Notice (ASN)
810
Invoice
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MAPPINGS
(CONT.)
Transactions to Zappos & the
Vendor:
997
Functional Acknowledgement (FA)
Core Value #1: Deliver WOW Through Service
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SHIPPING LABEL: GS1-128
• Required Fields:
– Ship-to Address
– PO Number
– PO Barcode
– Product Type
– SSCC-18 Barcode
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CONCERNS & INQUIRIES
• All requests are assigned a ticket number
• Target Response Time: within 24 hours
• Please contact our team at: edi@zappos.com
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RETAIL OPERATIONS
Vendor
Onboarding
Product
Receive
EDI
Setup
Culture
Routing
&
Logistics
Product
Upload
Packaging
&
Labeling
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PRODUCT UPLOAD
• GXS
• 10 Required Attributes
• Importance of Clean Data
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PRODUCT UPLOAD
• GXS Catalog
– Access & Account Information Required
• Line Sheets
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10 REQUIRED ATTRIBUTES
Style
Number
Wholesale
Cost
Gender
Sizing
Color
Name
UPC/
EAN
Color/ NRF
Code
Style
Name
Season
Code
Retail/
MSRP
Cost
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RISKS & CHALLENGES
BAD
DATA
FC
RECEIVE
REVENUE
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RETAIL OPERATIONS
Vendor
Onboarding
Product
Receive
EDI
Setup
Culture
Routing
&
Logistics
Product
Upload
Packaging
&
Labeling
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CARTON & PRODUCT PACKAGING
• Specific Product Packaging
• U.P.C.’s
- No price tags!
• GS1-128 Label
• Carton Dimensions
• Ship To Locations
Core Value #2:
Embrace and Drive
Change
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RETAIL OPERATIONS
Vendor
Onboarding
Product
Receive
EDI
Setup
Culture
Routing
&
Logistics
Product
Upload
Packaging
&
Labeling
29
AMAZON OVERVIEW
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Subsidiary of Amazon
Run independently from Amazon
Multiple Inbound Fulfillment Centers
Orders fulfilled by and FCs owned by Amazon
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INBOUND LOGISTICS
• Meet the Team:
– Brian Finer
– Carmella Jones
– Chris Wardlaw
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INBOUND LOGISTICS
• Oversees the shipment of all Zappos PO’s
• Zappos Paid Shipments
• Vendor Paid Shipments
– Direct Delivery
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BUILDING OPEN COMMUNICATION
Strong,
Positive
Relationships
Communication
is Key
Go the
Extra Mile
Core Value #6: Build open and honest relationships with
communication
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LET’S GET STARTED
• Zappos Routing Portal
– Contact: traffic@zappos.com
• What’s needed?
– Valid Purchase Order number
– Fulfillment Contact Info
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ZAPPOS ROUTING PORTAL
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ROUTING APPROVAL PROCESS
Approval
Create
Routing
Request
Submit for
Approval
Ship
Order
Rejection
Modify
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WHAT YOU SHOULD KNOW…
• Shipping Windows
• Shipment in Full, Partial and Reorders
• Timing
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READY TO SHIP
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Consolidate Orders
Approval with Dispatch Number
Ready to Ship Date
ASN
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SHIPPING MODES
Shipping Modes
Parcel
Less Than Truckload
(LTL)
Truckload (TL)
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VENDOR PAID SHIPMENTS
• Direct Delivery
• Vendor Responsibility
• Scheduling
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INTERNATIONAL SHIPMENTS
• Processed Through Email Only
- IntlTraffic@zappos.com
• International Routing Request Form
• Mandatory Documents
• Follow All Carriers’ Instructions
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RETAIL OPERATIONS
Vendor
Onboarding
Product
Receive
EDI
Setup
Culture
Routing
&
Logistics
Product
Upload
Packaging
&
Labeling
42
ZAPPOS CONTACT INFORMATION
Have a question regarding…
Email …
• Vendor Support
VendorSupport@zappos.com
• EDI
EDI@zappos.com
• Inbound Logistics
Traffic@zappos.com
Access our Vendor Guide, EDI documents and Routing info at:
http://www.zappos.com/EDI
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RETAIL OPERATIONS
Vendor
Onboarding
Product
Receive
Routing
&
Logistics
What’s
Culture
Next?
EDI
Setup
Product
Upload
Packaging
&
Labeling
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FUTURE INITIATIVES
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SLA Improvements
Vendor Scorecarding System
Increase Visibility
Continue to Provide Industry Leading Service
Best Customer Strategy
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705: How To Do Business With Zappos.com

Transcription

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