Lulu`s Hot Dogs - College of Information and Communications
Transcription
Lulu`s Hot Dogs - College of Information and Communications
Journalism 531 Campaign Lulu’s Hot Dogs Corinne Burdette Katie Davis Dezmon Gilmore Jennica Justice Amanda Wenk INDEX I. Executive Summary. p. 1 II. Situation Analysis p. 2-5 III.Research p. 6-8 IV. Objectives and Tactics p. 9-11 V. Implementation p.12-16 Budget p. 17-18 Timeline p. 19 Challenges & Successes p. 20 VI. Evaluation p. 21-24 Appendix: A1. Research p. 26 A2. Implementation p. 35 A3. Budget p. 50 A4. Evaluation p. 54 A5. Pictures p. 63 Executive Summary In April, 2010, Lucien Hutcherson followed his dream of “one day owning a hot dog joint,” when he opened Lulu’s Hot Dogs. The restaurant is in a great location, has cheap prices and delicious hot dogs. Despite all of these qualities however, Lulu’s has not met the business expectations of its owner. The fact that Lulu’s was struggling was surprising considering that they are located so close to the Five Points area, and offer low-priced, quality food. The restaurant has all aspects usually needed in order to be successful in Columbia, S.C., and should be reaching their target audience without any issues. Our group worked to create a campaign tailored to Lulu’s unique marketing needs, and give them every opportunity and tool they needed to become the successful business that they should be. Our campaign was designed to figure out why Lulu’s Hot Dogs was not reaching their target customer base of college students, and to implement strategies and tactics that would improve business and restaurant traffic as soon as possible. Although some parts of the campaign focused on short-term changes, it was also designed to give our clients the marketing and promotional tools needed to continue to steadily grow their business in the long-run. Overall, we worked to build a campaign that would leave Lulu’s Hot Dogs with a marketing blueprint that they can use in the years to come. We designed it to be a marketing and publicity manual, with every move explained in step-by-step detail, so that it can easily be implemented again . Our campaign was more successful than we imagined it could be, and our group is so proud of the work that we did. 1 Situation Analysis Client Overview 3 Current and Target Markets 3 Competitive Analysis 4 S.W.O.T. Analysis 5 2 Situation Analysis Client Overview Lulu’s Hot Dogs, established on April 15, 2010, is a locally owned and operated hot dog eatery that prides itself on having a relaxed and comfortable atmosphere for all ages and types of customers to enjoy. Creator and owner, Lucien Hutcherson, first decided to open his own “hot dog joint” as a result of his many great memories at a similar styled restaurant in Raleigh, N.C. Lulu’s menu is comprised simply of all beef hotdogs topped in virtually any manner you would like. They also serve beer and have recently begun a happy hour to further the laid back mentality. Late night hours have been added on Fridays and Saturdays so that any and all Five-Pointers can get their hot dog fix whenever they want it. Located at 2303 Devine St., Lulu’s welcomes all hotdog patrons come on in and see what they have to offer. Theme: K.I.S.S. (Keep It Simple Stupid) Customer Traffic Average 50 to 140 customers per day Sales Average $1,800-$2,300 each month in food and beverage sales Current & Target Markets Lulu’s Hot Dogs Current Market The current customer base for Lulu’s includes business people and mothers who come in to eat for lunch. The business people are mostly from offices that are located on Devine St., and the mothers are coming from the Shandon area. They are having issues bringing people in at night. Lulu’s Hot Dogs New Target Market Lulu’s is having trouble reaching college students. They initially thought their main business would be from college students, but few actually come in. To increase their late night business, they would like to get college students to come in and eat after they have been out in Five Points. We are going to try to get college students to think of Lulu’s as a convenient, cheap and delicious place to go before or after they go to the bars. 3 Situation Analysis Competitive Analysis Top Competitors: 1) Sonic 2) Sandy’s Famous Hot Dogs The top competitor for business with Lulu’s Hot Dogs is Sonic. Their main competitive advantage over Lulu’s is that they are open 24 hours, which makes them a well-known spot to get late-night food. They are a franchise, which is an automatic advantage for bringing in customers. Sonic also has more options on their menu than just hot dogs, but is a longer drive from Five Points The other competitor for business with Lulu’s is Sandy’s Famous Hot Dogs. They are the closest business to Five Points out of the three competitors, and have cheaper prices. Sandy’s has been in business for several years, has more than one location and is well-known in the community. Their menu also includes more items than just hot dogs, which gives them an edge over Lulu’s. The main advantage that both competitors have over Lulu’s is that they have more than one location, with one of them being a major franchise. Lulu’s is the closest business to Five Points, and the only one that sells alcohol, which gives them an advantage with their target market of college students. Overall, the main challenge for Lulu’s to overcome is that they are not a well-known, established business in the community. Restaurant Qualities Lulu's Sonic Sandy's $2.50 $2.99 $1.35 Walking distance from Five Points Yes No Yes More than hot dogs on the menu No Yes Yes More than one location No Yes Yes Open Late Yes Yes No Serves alcohol Yes No No Price of a hot dog 4 Situation Analysis S.W.O.T. Analysis Strengths Lulu’s has only been open for just under a year. In this short time local media such as The Free Times has recognized them for the “best hot dogs on the planet.” Their home-style and freshly cooked food is much better than the prepackaged fast food of some of the competition. At an average cost of $2.50 per hot dog, the price rage is perfect. They also offer alcohol, which none of the competitors offer. Weaknesses Lulu’s is located off Devine St., which is close to Five Points, but not close enough for everyone to see the storefront. They only have one location, and they have to compete with chains. Their current promotion is minimal to virtually non-existent. Lulu’s lacks in effective planning and expertise on drawing in crowds. Opportunities Lulu’s has the opportunity to grow and gain market share. They can take advantage of upcoming events in the area to promote their business, which can bring an increase of repeat customers. They are still a fairly new company, and they can work out their minor weaknesses. Threats Lulu's has many threats. The big brands like Sonic and Sandy’s are their major competition. Sonic’s multiple locations, long hours, and huge menu selection make it ideal for the crowd that Lulu’s would like to attract at night. In the pricing category however, Lulu's beats Sonic hands down. Their other threat, Sandy’s, is very similar to Lulu’s in style as far as how they make their hot dogs. Their advantage right now is that they offer them with huge discounts through zip sheets and other local mediums. Lulu’s can take some of Sandy’s market share by promoting their longer hours of operation, their beer sales and offering discounts. 5 Research Secondary Research 7 Primary Research 8 6 Research Secondary Research In compiling secondary research for Lulu’s Hot Dogs, we looked at a number of different online sources for ratings and reviews of local restaurants, in addition to research done with surveys. The websites that we focused on were www.urbanspoon.com, www.yelp.com, www.free-times.com and www.thestate.com. In early March of 2011, Lulu’s Hotdogs had a 77 percent “like it” rate from users on UrbanSpoon. The reviews were all very positive and highly complimentary of both the food and cheap prices. On Yelp, Lulu’s was given four out of five stars, and a very strong review from one of their regular food journalist. He specifically noted the full flavor of the all beef hot dogs that are served at Lulu’s, as well as the homemade chili and slaw. On The State’s website, Lulu’s was recognized as one of the top “new eateries” in the Midlands. Lulu’s was voted runner-up in the Free Times “Best of 2010,” after only a few months in business. Our secondary research provided us with valuable information about our client that allowed us to plan a campaign specific to the needs of Lulu’s Hot Dogs and their current marketing approach. There were two main points we found from this research. Most traffic in the restaurant is coming from business people during their lunch break, and neighborhood mothers and their children. Based on reviews and ratings online and in interviews, people who have eaten at Lulu’s usually have a good experience and enjoy the food. This means that food and atmosphere are not major reasons that business is not expanding. Our goal is to use primary research to find out why there is not more traffic from college students, and what we need to do to get them into the restaurant. 7 Research Primary Research We distributed 150 surveys to students at The University of South Carolina. As an incentive to complete the survey, those who returned them received a coupon for a free Lulu’s hot dog. Out of the 150 surveys distributes, 84 were returned. Some of the most important facts we learned from the survey responses were: 45 percent of people surveyed said that they go to Sonic when they want a hot dog. Only 2 percent of people said that they go to Lulu’s when they want a hot dog. 56 percent said that convenience is the main reason that they go to a certain restaurant to get food at night. 82 percent said they have never heard of Lulu’s Hot Dogs 96 percent said they have never been to Lulu’s Hot Dogs. 75 students actually used their survey coupons Lulu’s during the course of the campaign. 8 Objectives & Tactics Strategic Objectives 10 9 Objectives & Tactics Objective 1: To increase traffic in the Lulu’s Hot Dogs restaurant by 10%. Tactic 1: Host an event to bring people into the restaurant. The Wiener War hot dog eating contest was strategically planned for St. Patrick’s Day, because it’s a time when a lot of people are around the restaurant. We hoped the event would interest people enough to bring them into the restaurant to see what was happening, and then stay afterward for food or drinks. Our research indicates that getting first-time customers through the door is the key to building the Lulu’s customer base. Tactic 2: Use surveys as incentives for new customers. We distributed surveys to 150 students that were redeemable for a coupon for a free hot dog at Lulu’s once they were completed. As mentioned before, we think that just getting people to go to Lulu’s for the first time is all it will take for most people to become repeat customers. It is common knowledge that college students will try almost anything if it’s free, and the best way to reach them was with free food. Tactic 3: Get local entertainers attention and support. Our group worked on getting media attention by sending out media gift baskets that contained free hot dogs, coupons designed for media personnel, and several other promotional items from Lulu’s. One purpose of sending out these baskets was to try to get a local media outlet to mention Lulu’s on the air. We also did this so that local entertainers would use their coupons at Lulu’s, and then hopefully become a fan of the restaurant and support its various events and promotions. Tactic 4: Online Media. We used the social media outlets Facebook and Twitter to promote specials, as well as the Wiener War event. We created a social media plan once we knew what our event was going to be, so that we could update Lulu’s social media daily with messages that were pre-approved by our client. We also added a coupon link to the Lulu’s website that new customers could print. 10 Objectives & Tactics Objective 2: To increase student awareness of Lulu’s Hot Dogs by 15%. Tactic 1: Use surveys as promotional tools. Our secondary research indicated that the main reason for the lack of student business at Lulu’s was due to the fact that not many students even knew the restaurant existed. For this reason, we wanted to distribute as many surveys out as possible not only to collect data, but also just to get a visual circulating around campus that had the Lulu’s Hot Dogs name on it. The surveys were redeemable for a coupon for a free hot dog at Lulu’s also, and we think that the students who go to Lulu’s to use their coupons will increase wordof-mouth promotion in the long-run. Tactic 2: Use the Wiener War promotions to spark interest. The Wiener War was an event that's main purpose was to promote Lulu’s and increase awareness of the restaurant. Being college students, we know that a lot of people our age are very jaded to the world of online media, so we didn’t want to downplay the role of classic promotion tools. We designed a flyer that was displayed all over campus and around the city. The name of the event, “Wiener War,” was also chosen in part because it was something we thought would catch the attention of our younger target demographic. We designed a banner to hang at both the front and back entrances of the restaurant as well. Tactic 3: Facebook and Twitter. We used Facebook and Twitter as a way to take advantage of our own student connections by encouraging others to “like” Lulu’s Hot Dogs, and by sending Facebook event invitations to the Wiener War event page. We also posted regular tweets about the Wiener War and about Lulu’s regular specials. Tactic 4: Get media promotion by sending out media gift baskets. We sent out media gift baskets to several local TV and radio stations that included free hot dogs, Lulu’s menus, press releases, and special media personnel coupons. We did this in hopes of getting either mentioned on air, or some broadcast coverage of the Wiener War. We delivered the baskets two days before the Wiener War event, and put copies of event flyers and our press release in each one. 11 Implementation Event Implementation 13 Media Implementation 15 Budget 17 Timeline 19 Challenges and Successes 20 12 Implementation Initial Promotional Ideas From our primary research, we found that the main reason that students were not going to Lulu’s was simply because they didn’t know it even existed. Our main objective became to increase student awareness of Lulu’s. Our group knew that we wanted to do some sort of event, but while we were figuring out the details, we worked on some other promotions for Lulu’s. We wanted to keep Lulu’s customers coming back, so we designed a customer loyalty card. We also added a coupon link to the Lulu’s website that allowed people to print it off and get a free drink. We created Facebook and Twitter accounts for Lulu’s so that we could keep in touch with existing customers, as well as create awareness in others. We updates both of the social media sites with special promotions and announcements. Lulu’s also has what they have named simply, the “Ring Game,” in the restaurant. This is a game that was just there for entertainment if patrons wanted to play, but it wasn’t noticeable. In order to bring attention to the game, we made rules and prizes that we posted above it. We did this in hopes to both draw attention to the existence of the game, and to also bring in some extra revenue by charging people who wanted play for a prize. We designed $2, $6 and $10 coupons for the winners. We had a special on St. Patrick’s Day with bigger prizes than other days. 13 Implementation Event Preparation and Planning After careful consideration, we decided implement an event called the Lulu’s Hot Dogs Wiener War, which would be on St. Patrick’s Day. It was a party that featured a hot dog eating contest, along with various other activities and games. The winner received a $100 gift certificate to Lulu’s Hot Dogs. This event was a great way to connect with students because, even though March 19 is not the actual holiday, Five Points holds its annual St. Patrick’s Festival on this day. This means that thousands of students and Columbia residents are in the area. We immediately made a campaign timeline, and in order to keep up with what we were working on individually, each group member was responsible for a personal time sheet. We made a social media plan so that we could update Facebook and Twitter daily with information and updates about the Wiener War. We also made a Facebook event page just for the Lulu’s Wiener War, which allowed us to send out invitations via social media to attend the event. Along with the online promotion, our group made event flyers that we distributed on campus and throughout the city. We made a Columbia media contact list, and drafted a press release and media advisory to send out in the days leading up to the event. We sent out our press release the Wednesday before the event, and our media advisory out the day before. We also designed a banner for the Wiener War that was hung in both the front and the back entrance of the restaurant. This banner later became the reason that we were able to get media coverage on the day of the Wiener War. 14 Media Outreach Gift Baskets for Local Media Outlets Media coverage was the main contributor to the success of our campaign and the Wiener War. We wanted to get media coverage of the Wiener War, and we also wanted to inform local media outlets about Lulu’s in general. WIS News 10, the local NBC affiliate, broadcasted live from in front of Lulu’s during the St. Patrick’s Day Marathon and Parade. Two days before our event, we delivered “media baskets” that contained hot dogs, Lulu’s menus, press releases, event flyers and special local entertainer coupons, to local TV and radio stations. We took the baskets around 3 p.m. to the TV stations, in hopes that that anchors who read the 5 p.m. news would be at the studio. We took the baskets to the radio stations around 4 p.m., in order to get them there just before the drive-time DJ’s went on air. We did this so that one of the anchors or DJ’s might say something about Lulu’s on the air, or mention the Wiener War. WLTX-TV actually did thank Lulu’s on air. We delivered baskets to four TV Stations and six local radio stations. Each basket contained 10 appreciation coupons for local entertainers and reporters. 15 Media Outreach Media Coverage on St. Patrick’s Day On the day of the event Ben Tanner, a reporter from WIS-TV, came into Lulu’s the morning of St. Patrick’s Day inquiring about the event. He saw the banner for the Wiener War hanging in front of the restaurant, and was interested in talking about it on air. WIS was stationed and broadcasting live in front of Lulu’s during their entire morning news show. We felt like this may have been partially due to the fact that we emphasized in our press release and media advisory that the corner of Heidt Street and Devine Street, where Lulu’s is located, was the perfect location to see all the St. Patrick’s Day festivities from. Throughout the morning, Ben Tanner mentioned Lulu’s and the Wiener War multiple times during his live broadcasts. During one interview that was about a minute and a half long, Tanner was wearing a Ben Tanner from WIS wearing a Lulu’s t-shirt during a live broadcast. Lulu’s t-shirt . Our group did the 10 a.m. sign-off for the morning news with Ben Tanner from WIS-TV. During the two minutes that we were on the air, Ben interviewed us about our project, and took a bite of a “Lulu Dog,” Lulu’s specialty hot dog, on live TV. Our group during our interview on WIS. Overall, Lulu’s Hot Dogs got about five minutes of promotion on the air the morning of out event, which is comparable to about $1,500 of advertising time. The WIS-TV camera man also came during the hot dog eating contest and filmed the entire event in case the station wanted to use the feed later in the week as filler. . The WIS cameraman filming the Wiener War. 16 Budget Expenses We managed to implement this campaign while spending almost no money. The total amount that we spent was only $25.79. We were fortunate enough to have access to many of the items that we needed for the Wiener War event , and didn’t have to spend money to rent any equipment. Item (s) Needed Possible Cost Amount Spent 2 Tables 200 Flyers 8 Media baskets 16 Event stickers Window Stickers $16.00 $120.00 $10.00 $5.00 $5.00 $0.00 $0.00 $8.00 $4.79 $3.00 4 Banners $320.00 $0.00 100 Cups $15.00 $10.00 Banners $320.00 $0.00 Sound System Total $125.00 $445.00 $0.00 $25.79 St. Patrick’s Day Profit Summary St. Patrick's Day Profit Total Income Total Expenses Possible Cost Actual Cost $2,300.00 $445.00 $2,300.00 $25.79 Possible Total Profit Total profit $1,855.00 Actual Total Profit $2,274.21 On St. Patrick’s Day this year, Lulu’s made a profit that is larger than what they usually make in a month. Because we did not have to spend much money on decorations or equipment for the event, we incurred a high return-on-investment. 17 Budget Advertising and Promotion Value of Event Coverage Our group did not spend any money on advertising for our campaign. Overall, the media coverage that our campaign garnered has a comparative advertising value of $1,700, and a comparative promotional value of $4,250. WIS 3/19/11 Five Points Going Green 0:30 Comp. Ad Value $150.00 $150.00 WIS 3/19/11 Ben Tanner wearing Lulu's t-shirt 1:30 $450.00 $450.00 $1,125.00 WIS 3/19/11 Dance Team Rocks it out in 5 Points 0:30 $150.00 $150.00 $375.00 WIS WLTX Total 3/19/11 Our interview with Ben Tanner 3/17/11 Thanks for media basket 2:30 0:30 $750.00 $200.00 $750.00 $200.00 $1,700.00 $1,875.00 $500.00 $4,250.00 Outlet Date Summary Time Ad Rate $ Promotion Value $375.00 Invoice for work on the Lulu’s Hot Dogs’ Wiener War Campaign Invoice Total Start Date Working Dates: Billing Rate/Hr: Group Member Amanda Wenk Corinne Burdette Dezmon Gilmore Jennica Justice Katie Davis Hours/Billing Amount for PR: 1/19/2011 End Date 3/19/2011 $35.00 Hours/Minutes Worked Billing Rate Billing Amount 19:15 34:30 23:15 14:30 12:15 $35.00 $35.00 $35.00 $35.00 $35.00 $673.75 $1,207.50 $813.75 $507.50 $428.75 103:45 $3,631.25 18 Timeline Campaign Timeline for Lulu’s Wiener War By January 15 Customer loyalty card designed. By February 22 Primary research results finalized By January 26 All group members turn in rough drafts of their section of the client overview By February 24 Social Media Plan drafted By January 27 Client Overview finalized and turned in By February 2 Research Plan finalized By February 3 Survey questions turned in for editing Survey questions and format finalized By February 8 Surveys and coupons printed By February 12 Surveys Distributed By February 28 Fliers finalized and sent to be printed By March 3 Event page created on Facebook By March 9 Press Release drafted By March 12 Press Release finalized Media Advisory drafted By March 14 Media Advisory drafted By February 14 Have new Facebook page up and running Event flier drafted By March 15 Event fliers distributed Promotional hot dogs and coupons distributed to media outlets Media Advisory finalized By February 15 Survey responses collected Event itinerary drafted List of equipment needs drafted Media contact list drafted By March 16 Weiner Wednesday event Press Release sent out to the media By February 21 Event flier editing notes from client returned By March 18 Media Advisory sent to media outlets March 19 EVENT DAY! 19 Challenges & Successes Challenge Our primary research concluded that, even though they had been open for almost a year, college students were not eating at Lulu’s Hot Dogs, because most students were not aware of the establishment. Success In our evaluation research survey, we found that student awareness increased by 50%. This successful increase in awareness was generated by two things, free food and wiener wars. Coupons were issued for a free hot dog with a completed survey, and 75 of the 84 issued were returned. Challenge Success Challenge Success Due to the decision to host the Wiener War less two months away on St. Patrick's Day, we were under extreme time constraints to plan and implement a successful event. We were able to get started on implementing our tactics very quickly, and we faced little opposition from the client. This made it easier for us plan, edit, and successfully implement the event. We captured the attention of the target audience, and increased store traffic by 34 percent. Due to the fact that our client was a very small and relatively new establishment, we had limited budget and resources. Using the connections that our client already had, we were able to obtain free promotional items. Using these free items, including flyers and banners, we were able to gain the attention of our target audience as well as the media. 20 Evaluation Evaluation of Goals and Objectives 22 Follow-up Research 23 Recommendations 24 21 Evaluation Objective 1: To increase traffic in Lulu’s Hot Dogs by 10 percent. Exceeded Throughout the course of our campaign, we were able to increase the number of daily customers in the Lulu’s Hot Dogs Restaurant by 34 percent, which far exceeded our expectations. Although it was not a specific objective, we were also able to increase the restaurants monthly sales average by 32 percent. The Lulu’s St. Patrick’s Day Wiener War was the main tactic that really got the word out for Lulu’s. We were able to get coverage on WIS-TV all morning. The on-site reporter, Ben Tanner, reported live directly in front of Lulu’s during the 9 a.m. news. He interviewed our campaigns group during the two minute sign off, during which he took a bite of a Lulu Dog, which is Lulu’s signature hot dog. On St. Patrick’s Day alone, over 1,000 people came into Lulu’s, which is more traffic than they usually get in a week. Objective 2: To increase student awareness of Lulu’s Hot Dogs by 15 percent Exceeded We were able to increase the awareness of Lulu’s Hot Dogs by 50 percent in college students. This number is above and beyond what we expected it to be. Being college students, our group was wary of how easily we could get through to other students due to the overwhelming amount of media college students are exposed to. We were able to break free of the media clutter however, and not only did our follow up research show the increase in awareness of Lulu’s, it also showed that over half of the students also knew about the Wiener War. Overall Campaign: Far Exceeded 22 Evaluation Research Follow-up Research To evaluate the success of our campaign and the effect that it had on the awareness of Lulu’s Hot Dogs in college students, we conducted a follow-up survey. Due to the fact that we had 84 students return our original survey, we conducted the same number of follow-up surveys in order for the findings to be comparable. The positive responses to the follow-up survey questions about Lulu’s Hot Dogs were substantially higher than the answers of the original survey. There were some major changes in the responses to survey questions There was a 35 percent increase in the number of people who said they had been to Lulu’s. There was a 24 percent decrease in the number of people who said they had not heard of Lulu’s. There was a 50 percent increase in the number of people who said they had heard of Lulu’s before. There was a 24 percent increase in the number of people who said they heard about Lulu’s from a friend. This is positive because it means that students are telling one another about Lulu’s, and word of mouth promotion is increasing. 64 percent of people surveyed said that they did hear about the Lulu’s St. Patrick’s Day Wiener War. 23 Evaluation Recommendations for Campaign Improvement 1. We would have liked to put together our social media campaign more earlier, this would haven been a big advantage to connecting with students faster. . 2. We would have worked harder to make people sign something saying they were going to be a contestant in the hot dog eating contest. We took a lot of people at their word who said they would participate that didn’t show up. 3. We would have made some of media baskets larger, given that the resources were available. We realized after delivering the hot dogs that some radio stations shared a break room with many other stations. Recommendations for Future Implementation We think it would benefit Lulu’s Hot Dogs to rent or buy an extended golf cart. The cart would be known as the “Wiener Mobile.” Students would be picked up by the Wiener Mobile on the corner of Harden Street and Devine Street, and would give them a ride to Lulu’s. This would make students more aware of where Lulu’s was located and increase their late night business. This would be something completely novel to Lulu’s, and would make them stand out from their competition. We want Lulu’s to create a new, humorous t-shirt. We feel this will help them connect more with college students. 24 APPENDIX A1. Research p. 26 A2. Implementation p. 35 A3. Budget p. 50 A4. Evaluation p. 54 A5. Pictures p. 63 25 Appendix 1: Research 26 Secondary Research Menu 27 Secondary Research Flyer 28 Primary Research Student Awareness Survey Return this completed survey to Lulu’s and receive a coupon for a FREE hot dog! Must be returned by 2/22/2011 in order to receive coupon 2303 Devine Street. www.lulushotdogs.com 29 Primary Research Coupon for returning a completed survey. Valid for one FREE hot dog for participating in Lulu’s survey! 2303 Devine Street www.lulushotdogs.com 30 Primary Research Student Awareness Survey Results 31 Student Survey Results 32 Student Survey Results 33 Student Survey Results 34 Appendix 2: Implementation 35 36 FOR IMMEDIATE RELEASE Media Contact Jennica Justice (404) 376-8791 justice.jennica@gmail.com Lulu’s Hot Dogs will kick off St. Patrick’s Day with a “Wiener War” Hot Dog Eating Contest COLUMBIA, S.C. (March 16, 2011) - Lulu’s Hot Dogs will host the first St. Patrick’s Day Wiener War, a hot dog eating contest, this Saturday at their restaurant on Devine St., during the St. Patrick’s Day Parade. Lulu’s Hot Dogs is located a block from Five Points at 2303 Devine St. They will open their doors on St. Patrick’s Day at 8 a.m., and the Wiener War will start at 10:30 a.m. The winner of the contest will receive a prize of $100 worth of free food and drinks at Lulu’s Hot Dogs. “We’re really excited about this event and the opportunity to join in the St. Patrick’s Day festivities,” said Lucien Hutcherson, owner of Lulu’s Hot Dogs. “We were getting the restaurant ready for business during last year’s parade, and had several people tell us they would have bought a hot dog if we were open. Getting to interact with the public this year is one of the main reasons why we’re so excited to be open and having an event of our own on St. Patrick’s Day.” For those who want to watch the St. Patrick’s Day Parade, Lulu’s Hot Dogs sits in a prime location on the corner of Devine Street and Heidt Street, and is an ideal place to view the passing festivities. Lulu’s Hot Dogs will be selling beer and hot dogs for $2.50 during the event. Music will be provided by Columbiaredhot.com and DJ GLDFNGR. Everyone who attends will also receive a special St. Patrick’s Day coupon. Copies of the contestant entry form for the Wiener War can be found online at www.lulushotdogs.com/wiener-war, or can be picked up at the restaurant. Participants must be at least 18 years old to enter the competition. Media representatives are invited to attend the event, and Lulu’s Hot Dogs will have representatives available for interviews. About Lulu’s Hot Dogs Lulu’s Hot Dogs was founded in 2010 by Lucien Hutcherson who, for years, had a dream of one day owning a “hot dog joint.” Lulu’s operates by the motto to “keep it simple” with a menu of all-beef hot dogs with various toppings, chips, fountain drinks and beer. A relaxed and comfortable atmosphere is also a key ingredient. Lulu’s Hot Dogs is open from 11 a.m. to 9 p.m., Monday through Saturday. For more information and coupons, visit www.lulushotdogs.com. ### 37 FOR IMMEDIATE RELEASE Media Contact: Corinne Burdette corinneburdette@gmail.com (864) 992-9884 Lulu’s Hot Dogs will kick off its first St. Patrick’s Day with a “Wiener War” hot dog eating contest WHO: Lulu’s Hot Dogs WHAT: Lulu’s Hot Dogs will host the first “Wiener War” hot dog eating contest and St. Patrick’s Day party to kick off the day’s festivities. It will take place during the parade, which will pass right by Lulu’s on the way to Five Points, so it’s the ideal place to spend St. Patrick’s Day morning. Wiener War contestants will have five minutes to eat as many hot dogs as possible, and the winner will receive a prize of $100 worth of free food and drinks at Lulu’s. Other games and fun activities will be provided as well. During the event, Lulu’s will sell beer and hot dogs for $2.50. More information and the entry form can be found at www.lulushotdogs.com. WHERE: Lulu’s Hot Dogs 2303 Devine St. Columbia, SC 29205 WHEN: Saturday, March 19, 2011 8:00 a.m. Doors open 10:30 a.m. Wiener War begins WHY: St. Patrick’s Day in Columbia are such a fun and exciting event, that Lulu’s Hot Dogs wants to kick things up a notch with an event of their own to celebrate being open for this year’s celebration. Hutcherson invites the community to come and watch, or participate in, this year’s St. Patrick’s Day Wiener War. Media representatives are invited to attend the event. About Lulu’s Hot Dogs: Lulu’s Hot Dogs was founded in 2010 by Lucien Hutcherson who, for years, had a dream of one day owning a “hot dog joint.” Lulu’s operates by the motto to “keep it simple” with a menu of allbeef hot dogs with various toppings, chips, fountain drinks and beer. A relaxed and comfortable atmosphere is also a key ingredient. Lulu’s Hot Dogs is open from 11 a.m. to 9 p.m., Monday through Saturday. For more information and coupons, visit www.lulushotdogs.com. ### 38 Social Media Plan Friday, 3/4/11 St. Patrick’s Day in 5 Points is SUCH a big thing; and we decided to join in on the festivities. We will be having a pre-5 Points bash, which will include the first ever Lulu’s Wiener War hot dog eating Contest! It will all happen at Lulu’s on March 19, from 8 a.m. to 12 p.m. Let the countdown begin: 15 Days and counting. Saturday, 3/5/11 Ok, we can’t hide it any more… We’re so excited for St. Patty’s Day we’re turning green! 14 Days until our St. Patrick’s Day Bash! Sunday, 3/6/11 We might be taking a day off from work, but not from our excitement about the upcoming Wiener War! 13 Days to go! Monday, 3/7/11 Plans are in full swing for our St. Patrick’s Day Party on March 19! Come by to watch our hot dog eating contest, and of course to start celebrating the day with a delicious Lulu’s hot dog and a cold beer! 12 Days to go! Tuesday, 3/8/11 We’re so glad our fan base is starting to rebuild! To celebrate, we want you all to come enjoy HAPPY HOUR with us… $2 beer (Yuengling, Coors Light and Miller Light) from 5-7. 11 days to go! Wednesday, 3/9/11 Were so excited about ST. Patty’s Day and our Wiener War hot dog eating contest, we’re starting to turn green again! 10 days to go! Thursday, 3/10/11 The weather might be changing every day, but our hot dogs always stay the same (delicious!). Come in today and grab a hot dog and a cold beer, and see why we are not “just another hot dog place.” 9 days to go! Friday, 3/11/11 It’s the weekend!! Come celebrate with us at Lulu’s with a hot dog and a cold beer during HAPPY HOUR from 5-7! 39 Social Media Plan Saturday, 3/12/11 Only a week until St. Patrick’s Day! We can hardly stand the excitement!! 7 days to go! Sunday, 3/13/11 Less than a week until the ultimate hot dog eating contest and St. Patty’s Day 5 Points pregame! Don’t forget to drop by and celebrate with us from 8 a.m. to noon! 6 days to go! Monday 3/14/11 The countdown continues to the Lulu’s St. Patrick’s Day Wiener War! 5 days to go! Monday 3/14/11 Got a bad case of The Mondays? Come down to Lulu’s, where you’ll find that the best cure is a delicious hot dog and a cold beer! No need to cook today… you already had to work! Tuesday, 3/15/11 The countdown to the Lulu’s St. Patrick’s Day Wiener War continues!! 4 days to go! Wednesday, 3/16/11 Don’t forget to come out to Lulu’s March 19th from 8 a.m. to 12 p.m. to pregame for St. Patty’s Day in 5 Points! 3 days to go! Thursday, 3/17/11 2 days until our St. Patty’s Day’s Weiner War! Get ready for the best (well… only) St. Patrick’s Day hot dog eating contest! 2 days to go! Friday 3/18/11 The Countdown has come to an end... Lulu's Hot Dogs St. Patrick's Day Wiener War and 5 Points Pregame is just hours away!! We are excited and we hope you are too... Grab your Guys and Gal Pals and get ready to have a good time. Live music, food, beer, and games…Who’s ready!? Saturday, 3/19/11 Today is the Day… Grab your gear and get here!!!! Everything kicks off at 8 A.M. Watch the Weiner War hot dog eating contest at 10:30, enjoy a beer and watch the parade… Those who come out and watch will also get a “special treat.” Everyone’s a winner today!!!! 40 Saturday, March 19, 2011 ~ 8:00 a.m.-12 p.m. *Return this form with $10 to Lulu’s Hot Dogs, located at 2303 Devine St., Columbia, S.C. 29205. HOT DOG EATING CONTEST ENTRY FORM Contact Information Name: Address: Date of Birth: Phone: E-Mail: Person to Notify in Case of Emergency Name: Relationship: Home Phone: Work Phone: E-Mail: Do you have any allergies? Please circle: Yes No If yes, please explain: Do you have any medical conditions or injury that may be affected by this contest? Please circle: Yes No If yes, please explain: 41 HOT DOG EATING CONTEST RULES AND REGULATIONS: Contestants must be 18 years of age or older. They can be either male or female. All contestants must be checked in by 10:00 a.m. on March 19, 2011. Entries will be limited to the first 10 people to register. Contestants will have 5 minutes to eat as many hot dogs as they can. Contestants may not touch the hot dogs until the starting signal. Only entire hot dogs will be counted (an entire hot dog includes both the wiener and the bun). Contestants will be provided with cups of water for dunking or drinking. Buns and hot dogs may be separated, dunked or mashed. Regurgitation of hot dogs during the competition will result in disqualification. Contestants must also keep the hot dogs down for 2 minutes after the competition is finished. Contestants will be given 30 seconds after the final whistle to swallow what is already in their mouth. In the event of a tie for first place, the winner will be decided by a 2 minute “eat off.” The winner will be decided by the judges. Additional rules will be announced prior to the event. All Registrants must read and sign this waiver before entering. I know that eating large amounts of hot dogs in one sitting and at a fast rate of speed is a potentially hazardous and uncomfortable activity. I should not enter unless I am medically capable. I realize that this is in good fun and possibly bad taste, but I agree to be a good sport. I agree to abide by any decision of the contest officials and abide by all of the rules. I assume all risks associated with eating in this type of event, including, but not limited to, personal injury, risk of illness and possibly death, risk of loss or damage to personal property, and a general dislike for hot dogs after I am done, and all such risks being known and appreciated by me. Having read this waiver and knowing these facts and in consideration of you, I, for myself and anyone entitled to act on my behalf, waive and release Lulu’s Hot Dogs and all its employees, contractors, volunteers, sponsors, vendors and the contest organizers as well as any of their affiliates and successors from any liabilities of any kind arising out of my participation in this event. Name (printed): Signature: Date: 42 Event Itinerary 8:30 a.m. Begin set up of all equipment for the event 9:45 a.m. All equipment for the Wiener War should be set up and ready. 10:00 a.m. All contestants checked in Make sure all contestants have signed the waiver 10:25 a.m. Introduce contestants and thank everyone for coming. Go over rules of the contest 10:30 a.m. Make sure each contestant has two cups of water ready for the contest. . Bring out hot dogs and buns in preparation for the start of the competition 10:35 a.m. Start timer when all contestants are ready to begin the competition and understand the rules 10:40 a.m. Stop timer and contest ends Announce the winner (in the case that there is no tie for first place. If there is a tie, another two minutes will be added for a tie breaker “eat off”) 11:15 am Help clean up any event related mess Remove unnecessary equipment 12 p.m. Five Points officially opens 43 Media Contact List Community Newspapers Outlet Carolina Panorama City Columbia First Name Last Name Nat Abraham Contact Title Editor The Columbia Star Columbia Mike Maddock Dan Cook Kirk Luther Kirk Luther Free Times Columbia The Hanahan, Goose Creek & North Columbia Charleston News The Northeast News Columbia Phone 18032564015 Email cpanorama@aol.com Fax Number 18032566732 Executive Editor 18037710219 mmaddock@sc.rr.com 18666081782 Editor 18037650707 Publisher & Edi18437448000 tor editor@free-times.com 18037650727 hanahancom@aol.com 18437445505 Editor thenortheastnews@aol.com 18038655560 18038655563 Daily Newspapers Outlet City First Name Last Name Contact Title Phone Number Email Fax Number The State Columbia Steve Brook Managing Editor (803) 771-8464 sbrook@thestate.com 18037718430 The State Columbia Betsey Guzior Features Editor bguzior@thestate.com 18037718430 The State Columbia Mark Lett Executive Editor (803) 771-8451 mlett@thestate.com 18037718430 18037718441 Magazines Outlet City First Name Last Name Contact Title Phone Assignment Edi18032343796 tor Email Fax Number How We Live Magazine Columbia Tenisha Waldo tenisha@howwelive.biz Lake Murray-Columbia Magazine Columbia Betsey Guzior Editor (803) 771-8441 bguzior@thestate.com 18032551393 New Horizons West Columbia Sharon Kelly Editor (803) 896-6833 skelly@scvrd.state.sc.us 18038966510 skirt! Columbia Columbia Jenny Maxwell Editor 18037488020 jennymaxwell@mindspring.com 18037488017 44 Media Contact List Television Outlet City First Name Last Name Contact Title Phone Number Email Fax Number WIS-TV Columbia Stewart Moore Reporter 18037991010 stewartmoore@wistv.com 18037581278 WLTX-TV Columbia Marybeth Jacoby News Director (803) 776-9508 news19@wltx.com 18037761791 WLTX-TV Columbia Susan O'Cain News Assignment Manager 18037763600 news19@wltx.com 18037761791 WOLO-TV Columbia Crysty Vaughan News Director 18037547525 cvaughan@abccolumbia.co 18036914015 m WRLK-TV Columbia Tom Posey News & Public Affairs Director (803) 737-3282 posey@scetv.org 18037373476 Radio Outlet City First Name Last Name Contact Title Phone Number Email Fax Number WCEO-AM Columbia Sergio Garcia Program Director 18032239265 sgarcia@norsanmedia.com WEPR-FM Columbia John Gasque Program Director (803) 737-3413 gasque@scetv.org 18037373552 WFMV-FM Columbia Tony Green Program Director 18039399530 tonyg@wfmv.com 18039399469 WHMC-FM Columbia John Gasque Program Director (803) 737-3413 gasque@scetv.org 18037373552 WHXT-FM Columbia Chris Connors Program Director (803) 227-1460 cconnors@innercitysc.com 18036958605 WISW-AM Cayce T.J. McKay Program Director 18037967600 tj.mckay@citcomm.com 18037965502 WJWJ-FM Columbia John Gasque Program Director (803) 737-3413 gasque@scetv.org 18037373552 WLJK-FM Columbia John Gasque Program Director (803) 737-3413 gasque@scetv.org 18037373552 45 Media Contact List Radio Outlet City First Name Last Name Contact Title Phone Number Email Fax Number WLQB-FM Myrtle Beach Jose Flores Program Director 18432930107 jflores@qantumradio.com 18432931717 WLTR-FM Columbia John Gasque Program Director (803) 737-3413 gasque@scetv.org 18037373552 WLXC-FM Cayce Doug Williams Program Director 18037969975 doug.williams@citcomm.co 18037391072 m WMHK-FM Columbia Steve Sunshine Program Director 18037545400 ssunshine@wmhk.com 18037140849 WNKT-FM Cayce Will King Assistant Program Director will.king@citcomm.com 18432771212 WNSC-FM Columbia John Gasque Program Director (803) 737-3413 gasque@scetv.org 18037373552 WOMG-FM Cayce T.J. McKay Program Director 18037969975 tj.mckay@citcomm.com 18037699291 WPDT-FM Columbia Tony Green Program Director 18433745255 tonyg@wfmv.com 18433745256 WQXL-AM Columbia Mike Haqins Program Director (803) 939-9530 mhaqins@wqxl1470.com 18039399469 WRJA-FM Columbia John Gasque Program Director (803) 737-3413 gasque@scetv.org 18037373552 WSCI-FM Columbia John Gasque Program Director (803) 737-3413 gasque@scetv.org 18037373552 WXBT-FM Columbia Mr. Bo Money Program Director 18033431100 WZMJ-FM Columbia Dave Stewart Program Director (803) 776-1013 18037967600 18037799727 dstewart@innercitysc.com 18036958605 46 Ring Game Rules 50₵ = 1 try, and winners get a Lulu’s T-shirt! $1 = 3 tries, and winners get a $4 Lulu’s coupon! $3 = 5 tries, and winners get a $6 Lulu’s coupon! $5 = 8 tries, and winners get a $10 Lulu’s coupon! 47 St. Pats Ring Game Coupons St. Patrick’s Day Party Coupon Good for $4 off your next purchase at Lulu’s! Valid until 4/1/2011 St. Patrick’s Day Party Coupon Good for $6 off your next purchase at Lulu’s! Valid until 4/1/2011 St. Patrick’s Day Party Coupon Good for $10 off your next purchase at Lulu’s! Valid until 4/1/2011 48 Time Sheet Name: Date Time Spent Description of what you worked on 49 Appendix 3: Budget 50 Invoices Jennica Justice Start Date End Date 1/19/2011 $35.00 3/19/2011 Hours/Minutes Worked 0:30 1:00 1:00 2:00 1:00 Billing Rate $35.00 $35.00 $35.00 $35.00 $35.00 Billing Amount $35.00 $35.00 $35.00 $70.00 $35.00 3/17/2011 Send out press release and media advisory 1:00 $35.00 $35.00 3/17/2011 Deliver gift baskets to media 3/19/2011 Worked the Wiener War event 3:00 5:00 $35.00 $35.00 $105.00 $175.00 Working Dates: Billing Rate/Hr: Date 1/26/2011 1/31/2011 2/21/2011 3/11/2011 3/14/2011 Description of Work Initial contact with client Brainstorming/ research media plan Met with client to discuss event Draft press release Draft media advisory Hours/Billing Amount for PR: 14:30 $525.00 Dezmon Gilmore Start Date End Date 1/19/2011 $35.00 3/19/2011 Hours/Minutes Worked 0:36 1:00 2:00 2:00 1:30 3:00 0:45 1:30 1:00 Billing Rate $35.00 $35.00 $35.00 $35.00 $35.00 $35.00 $35.00 $35.00 $35.00 Billing Amount $21.42 $35.00 $70.00 $70.00 $52.50 $105.00 $26.25 $52.50 $35.00 3/10/2011 Promotion implementation meeting 3:00 $35.00 $105.00 3/12/2011 Media kit planning/ purchased items 1:30 $35.00 $52.50 3/13/2011 Campus Promoting 3/15/2011 Media Kit distribution 1:30 4:00 $35.00 $35.00 $52.50 $140.00 Working Dates: Billing Rate/Hr: Date 1/26/2011 1/26/2011 1/31/2011 2/1/2011 2/14/2011 2/14/2011 2/17/2011 2/24/2011 3/3/2011 Description of Work Client meeting Brainstorming Client analysis Reseach planning Survey distribution Social media planning Client meeting Social media planning Social media implementation Hours/Billing Amount for PR: 23:21 $817.67 51 Invoices Katie Davis Start Date End Date 1/19/2011 $35.00 Hours/Minutes Worked 3/19/2011 Billing Rate Billing Amount 0:30 0:45 1:15 3:00 1:30 2:00 $35.00 $35.00 $35.00 $35.00 $35.00 $35.00 $17.50 $26.25 $43.75 $105.00 $52.50 $70.00 3:00 $35.00 $105.00 3/19/2011 Lulu’s St. Patrick’s Day and Wiener War Event 4:00 $35.00 $140.00 3/27/2011 Secondary Research Reports 2:00 $35.00 $70.00 Working Dates: Billing Rate/Hr: Date Description of Work 1/25/2011 1/29/2011 2/20/2011 2/21/2011 2/29/11 3/14/2011 Inital Meeting at Lulu’s Hotdogs Creating Research Outline & Survery Calculating Research & Survey Results Creating Graphs and Applying Research Planning for Lulu’s Event Finalizing Event Plans and Press Releases Preparations for Event and Basket Delivery to 3/17/2011 Media Contacts Hours/Billing Amount for PR: $630.00 17 :20 Amanda Wenk Start Date End Date 1/19/2011 $35.00 3/19/2011 Hours/Minutes Worked 0:30 1:00 2:00 2:00 0:30 1:00 Billing Rate $35.00 $35.00 $35.00 $35.00 $35.00 $35.00 Billing Amount $17.50 $35.00 $70.00 $70.00 $17.50 $35.00 3/14/2011 Group meeting to discuss event and details 2:15 $35.00 $78.75 3/15/2011 3/16/2011 3/17/2011 3/19/2011 0:30 0:30 4:00 5:00 $35.00 $35.00 $35.00 $35.00 $17.50 $17.50 $140.00 $175.00 Working Dates: Billing Rate/Hr: Date 1/25/2011 1/26/2011 2/14/2011 2/15/2011 2/17/2011 2/22/2011 Description of Work Group meeting at Lulu's Initial information write up Research survey hand out Wrote event agenda and equipment list Contacted 5 points association Group Brainstorm after class Passed out event flyers Contacted EMS for event day Passed out media kits Ran St. Pattys event Hours/Billing Amount for PR: 19:15 $673.75 52 Invoices Corinne Burdette Working Dates: Billing Rate/Hr: Date 1/19/2011 1/24/2011 1/26/2011 1/27/2011 2/3/2011 2/4/2011 2/6/2011 2/8/2011 2/11/2011 2/14/2011 2/20/2011 2/21/2011 2/22/2011 2/23/2011 3/2/2011 3/4/2011 3/7/2011 3/13/2011 3/14/2011 3/15/2011 3/17/2011 3/19/2011 Description of Work Initial Meeting Designed Customer Loyalty Card Meeting with Lucien Typed up initial business information Worked on competitive analysis Edited complete client overview Meeting at Lulu's to try to fix Facebook page Finalized loyalty cards Put surveys into format and made coupons Had surveys and coupons printed Set up Twitter page Meeting at Lulu's to work on Facebook page Set up new Facebook page and linked to website Updated flyer information Meeting at Lulu's Added map to flyer Finalized flier and sent to Lucien for printing Created Facebook event page and added information to the web site Drafted contest entry form and waver Finalized entry form and waver and added them to the Lulu's web site Finalized press release Meeting with group and getting media basket supplies Finalized media advisory Made playlist for the event Spent the morning at the event Hours/Billing Amount for PR: Start Date End Date 1/19/2011 $35.00 3/19/2011 Hours/Minutes Worked 1:00 2:00 1:00 0:30 1:00 1:00 Billing Rate $35.00 $35.00 $35.00 $35.00 $35.00 $35.00 Billing Amount $35.00 $70.00 $35.00 $17.50 $35.00 $35.00 3:00 $35.00 $105.00 0:30 $35.00 $17.50 1:30 $35.00 $52.50 0:30 1:00 $35.00 $35.00 $17.50 $35.00 1:00 $35.00 $35.00 1:00 $35.00 $35.00 1:00 1:00 0:30 $35.00 $35.00 $35.00 $35.00 $35.00 $17.50 0:30 $35.00 $17.50 2:00 $35.00 $70.00 2:00 $35.00 $70.00 2:00 $35.00 $70.00 1:00 $35.00 $35.00 3:00 $35.00 $105.00 0:30 1:00 5:00 $35.00 $35.00 $35.00 $17.50 $35.00 $175.00 34:30 $1,207.50 53 Appendix : Evaluation 54 Follow-up Survey Evaluation Survey 2303 Devine Street www.lulushotdogs.com 55 Follow-up Survey Results 56 Follow-up Survey Results 57 Difference in Survey Results 58 Difference in Survey Results 59 Facebook Page Traffic Increase 60 Facebook Page Demographics 61 Appendix 5: Pictures 62 63 64 65 66