April 2003 - Job Openings

April 2003
Vol. 16 No. 2
Letter From the President
Make It
ZER
incidents
Safety, Quality, Service
and Reliability
The bold type of our company
mission statement begins with
SAFETY. Likewise, every successful construction action needs to
begin with a safety survey. Safety
Dan Hawbaker
is 100 percent attitude and habit.
It is full-time vigilance.
As with all habits, repetition promotes learning. The repetition of the
safety message, and its enforcement, is the pathway to reach our goal of
zero incidents. The sure path to zero incidents lies with each person—
looking out for one’s self and those around you. Our training programs
emphasize personal responsibility. That requires continual clear-headed
thinking, with an awareness of the potential hazards of our work environment.
Curt Moore is a highly capable safety director. His skills and experience
provide the “how to.” However, to reach our goal of zero incidents, we look
to each individual team member to take personal responsibility for himself
or herself and coworkers. The effectiveness of your safety training depends
on YOU.
Our mission requires consistency, personal responsibility and accountability. Our option—should training, coaching, and reminding become
ineffective—will be discipline. Zero is our goal, and I will personally
pursue that goal with you. I will coach, remind, and enforce.
Safety is not a choice - it is a habit. Make it yours!
Customer Profile
Taylor & Armstrong
Located in Eldred, Pa.,
Taylor & Armstrong
Contracting, Inc. started
business in 1973 with
one truck. Today they
are a certified Disadvantaged Business Enterprise (DBE) with four tri–
axles, one tandem, two
tractor trailers, and several pieces of
heavy equipment.
Taylor & Armstrong’s matriarch/owner,
Connie Armstrong, is a native of Duke
Center, Pa., and has run the company
since 1990, when her husband, Ed
Armstrong, passed away. Her son, Ed Jr.,
better known as “Meatball,” directs the
construction work and daily operation of
the 30-year old company.
Taylor & Armstrong enjoys year-round
work: asphalt paving, excavating, installing septic systems, trucking, and snow
removal. Taylor & Armstrong supports
GOH’s seasonal trucking requirements
out of Turtlepoint and Shinglehouse, and
is a loyal customer of GOH limestone
and asphalt products.
Taylor & Armstrong is a well-respected
company noted for reliable service, technical expertise, and a friendly manner.
Glenn O. Hawbaker, Inc. thanks Taylor &
Armstrong for the opportunity to work
together while improving our communities. We look forward to continuing our
relationship for years to come.
Mitch Delong
Inside This Issue
Training
7
Post – Job Survey 8-9
Employee Assistance 16
Deepest Sympathy
In Memory of Carl Tice
Not long ago, I submitted an article on
the commitment and skills a loader operator must have to load both customer
and company trucks at our Pleasant Gap
Plant. Although I didn’t mention any
names, the article was based on my
observance of loader operator Carl Tice.
Sadly, Carl passed away on Feb. 5.
We have lost a genuine team player in
Carl. His 30 years of knowledge and experience in handling the materials at
Whiterock Quarry are unmatched. Carl
had an eye for quality and consistency.
He had the skill to load trucks quickly
and efficiently. We’ll remember the numerous times he remarked over the
plant radio, “We can do it.” What is so
important is that he meant it. Carl tried
to please every customer.
We will not forget him; our customers
will not forget him. Our thoughts and
prayers go out to his family and friends.
Message of Thanks
Today more than 1.4 million Americans serve in our military on active duty, and more than 300,000 of them are serving overseas. Of those
serving overseas, 140,000 are serving in the Persian Gulf, dedicated to
the battle on terrorism. Again our troops are risking their lives to defend the American way and protect the freedoms of future generations.
It is important for our troops to know that we Americans support and
appreciate the sacrifices they’re making and that their efforts are helping to accomplish our nation’s goal of eliminating terrorism and the
threats against our country.
I can think of no one else in America that deserves special recognition
more than the men and women who volunteer to serve the ideals of
America.
Take a moment to send a letter or e-mail, card, or box of goodies to a
soldier, airman, sailor or Marine. Let them know you appreciate and
value their dedication.
Take a look at www.OperationDearAbby.net to drop a quick note.
Mitch Delong
GOH Employee Volunteers for Habitat Project
Ron Snyder, a roller operator on Dean
Schmidt’s grading crew, could be found
with hammer in hand during his winter
layoff this year. Along with many other
men and women, Ron volunteered his
time to participate in the building of three
Habitat for Humanity home projects in the
Borough of Port Matilda.
The local Habitat for Humanity provides
low-cost homes to families in Centre
County. Ron labored some 60 hours on
very cold days, when temperatures ranged
from 20 degrees to as low as 0. From all
of your co-workers, Ron, a big “thank
you!” GOH, Inc. donates one driveway
project per year for Habitat homes.
Abe Frantz
Tammy Confer
Learning for Life
On Jan. 30, Dan “DJ” Andrus III and
Jeff Sturniolo were presenters at the
Bald Eagle Area Junior High School
Learning for Life program. The program,
sponsored by the Boy Scouts of
America, introduces seventh-graders to
career opportunities. About 65 young
ladies and gentlemen learned about
construction careers from DJ and Jeff.
Everyone learned and had a good time,
and all students received a GOH comeback ball for asking a question.
We thank those involved and hope to
see them at hiring time when they start
their own careers in construction.
2003 Private Market Paving
Jeff Sturniolo
Contact the Editor
If you would like to contact the newsletter editor, Tracey Burgard can be
reached at (814) 235-3622, internal extension 2222. Submissions for the
newsletter can be emailed to her at
tlb@goh-inc.com.
The 2003 paving season is just around the corner, and change is in the air. Carl
Tier, Steve Magill and myself will be responsible for sales as well as scheduling
work in our respective marketing areas.
We will be tracking total days of work sold and the percentage of mark-ups on
the projects. It is our goal to reestablish Glenn O. Hawbaker, Inc. in the residential
and light-commercial paving market in Blair, Centre, Clearfield, Clinton,
Huntingdon, Juniata, and Mifflin counties. Also, we pledge to our customers that
we will complete their project in 45 days from the date they sign their contract. As
for our most important goal, quality of the finished project, we will insist on zero
tolerance for call-backs or improperly completed work.
In working with Hassel Frantz and crew for the grading, and a crew yet to be
determined for the paving operations, we will meet and/or exceed the customers’
expectations and return a reasonable profit to Glenn O. Hawbaker, Inc.
Abe Frantz
2
Cutting-Edge GPS Technology
Glenn O. Hawbaker, Inc. has kept a watchful eye on satellite-based grade-control systems for nearly a decade. It has not been until the last few years that these
systems have been perfected to the point where they have become practical and
affordable for the general construction industry to use on a daily basis.
As many of you may know, this technology has been tested on projects such as
the Wal-Mart site in Punxsutawney, the Flying “J” Truck Stop at Lamar, and Route
322 Perry County, to name a few. The results have been gratifying. With these
results in mind, and looking toward the future of the construction industry, Glenn
O. Hawbaker, Inc. decided to commit to this technology with the purchase of a
Topcon satellite-controlled, three-dimensional grade-control system.
How does it work? Even though the process is complicated, the concept is fairly
simple.
GPS Satellites
Base Station
Machine
The Global Positioning System (GPS), designed and operated by the U.S. Department of Defense, is a set of satellites that simultaneously broadcast radio
signals and other data with precise timing to both a GPS base station/antenna on
site and a GPS receiver/antenna on a machine (dozer, grader, etc.). To maintain
accuracy, each antenna receives its own positioning data and shares that data
between the base and the machine by radio communication. At the machine, the
data is processed via Topcon’s 3D-GPS software to accurately provide the onboard
GPS computer with a real-time position of the machine in three dimensions. This
positioning data is updated 10 times per second and, combined with the engineer’s
digital site plans loaded in the machine’s computer, automatically controls the
blade of the machine for elevation and slope.
The on-board display shows the equipment location on the job plan in real time
and provides the operator with the related design elevation, design slope, actual
blade slope, and distance to finish grade data while operating in either manual or
automatic mode. The position accuracy of these systems for grade-control applications is better than 20 to 30 mm (0.1 feet) under normal conditions.
This machine-control system, along with the GPS surveying equipment that
was purchased, provides us with the tools needed to stay competitive by working
more efficiently. These tools do not replace good construction know-how and
common sense, but they are a means to an end: better quality work, with a satisfied customer, and a better bottom line.
Welcome to the space age!
Harry Mills
3
Team Player
Recognition
There were 20 GOH Associates nominated and approved for Team Player
Awards for the fourth quarter of 2002
and the first quarter of 2003. Ivan
Hassinger nominated Dave Ault, Monty
Claar, Herb Feather, Jeff Laninger, Bob
McDaniel, and Ron Ritter for their participation as teaching assistants in the
“plan reading and problem solving”
classes for construction leaders. Their
extra effort shows they are concerned
about helping everyone improve.
Bob McDaniel nominated Jan Cramer,
Bruce Mackin, Monty Claar, John Bell,
and John Wert for their willingness to
help others and solve problems while
still handling multiple projects, estimates, and deadlines.
Kirk Dickson nominated Gary Hartman
for his hard work to serve his crews,
heading snow removal and getting paving jobs done while always looking for
a win–win situation that benefits everyone.
Ken Cooper nominated Tom Hoch for
his consistent quality performance and
enthusiasm that is an example of the
best GOH trademark attitude.
Bob McDaniel nominated Ada
Hawbaker Claar, Nancy Stoner, Donna
Hoffmaster, and Nancy Morbeto for their
attention to detail and willingness to go
above and beyond their normal job duties to help others.
Dave Ault, Jeff Sturniolo, and Jim Ruth
were nominated for their capacity to
manage multiple projects while maintaining a “can do” healthy attitude.
All these employees deserve our appreciation for being “Team Players.”
Even our customers recognize that one
of our greatest assets is our team of
dedicated, loyal, hard-working, professional employees.
Bob McDaniel
God Bless Us One and All
Glenn O. Hawbaker, Inc.
CONTRACTS UPDATE
1. PennDOT (Centre GR SR 144)
$2,277,227.00
2. Bristol Place II (Lot #3)
$193,570.55
3. PennDOT (Cambria SR 1023)
$1,224,200.00
4. PennDOT (Lycoming SR 180)
$6,688,688.00
5. Buckhorn Super Center
(waterline for United Water Co.)
$464,973.75
6. PennDOT (Venango SR 8)
$2,884,400.00
7. Blair SR 2007 (sub for Palo Cons.)
$127,034.76
8. PennDOT (Jefferson GR 105-03-SIB)
$1,414,400.00
9. Potter Township (paving)
$103,840.25
10. Pine Creek Township (paving)
$85,725.25
11. Loyalsock Township (resurfacing)
$151,445.80
12. Ruby Tuesday’s Restaurant
(Williamsport)
$158,727.80
13. University of Pittsburgh at Bradford
(sub for TEDCO)
$92,835.00
14. Saybrook (Section 6)
$66,545.00
15. #1 Cycle Center
(2003 various paving projects)
$141,564.75
16. Oliver Township (Mifflin Co.)
$45,766.75
17. Fermanagh Township (Juniata Co.)
$110,122.00
18. Boggs Township (Centre Co.)
$48,649.00
19. PennDOT (Butler GR 102-03-SIA)
$844,400
20. PennDOT (Tioga GR 3-03-F06)
$983,619.65
21. PennDOT
Lycoming SR 2014 (72M)
$120,399.92
22. Shick Elementary School
(sub to Robert Feaster Corp.)
$655,000.00
New Operations in Schrader, Pa.
The landscape in the small town of Schrader, Pa., is changing quickly. In 1990,
GOH contracted with Armagh Township, Mifflin County, to develop an aggregate
facility on its property adjacent to Schrader. In 1998, GOH contracted with the
Zook family to develop their farm property, which is adjacent to the township
property. Both resources contain PennDOT Type A limestone and, combined, have
limestone reserves of approximately 25 million tons.
As sales from our Hostetler Aggregate facility and the Milroy Asphalt Plant have
increased, we have reached the limit of the existing aggregate plant’s productive
capacity. In December, after reviewing existing projects under contract and the
market potential for additional aggregate sales, it was decided to install a portable
plant at the Schrader site to augment our capacity and to develop the site to allow
the construction of a permanent plant in the future.
We have purchased a new C125 Nordberg Jaw Crusher, a 51-inch-by-24-foot
Simplicity Feeder, and a Skid Mounted Structure fabricated by Mellott Enterprises,
Inc. to perform the primary crushing. We have gathered various in-house surplus
conveyors and a Simplicity 6-foot-by-20-foot-3D screen and support structure, and
purchased five used stacking conveyors from the Lycoming County Landfill to
round out the primary equipment.
We are constructing a surge tunnel between the primary and secondary plants
so we can maximize the crushing capacity of the C125 Jaw. We have moved the
portable Eagle crushing plant from the Lawrenceville site to perform the secondary crushing duties. The secondary plant will include a 55,000 CFM Gentec Fabric
Collector and Dust Silo for dust control. We have also purchased a Producers
Supply Co., Inc. 24-inch-by-100-foot Mast Style Stacking Conveyor for the sand
product. We anticipate crushing 400,000 tons through this plant during this crushing season.
Jeff Yeager and crew are performing the necessary earthwork and blasting. Ken
Stewart and the GOH concrete crews are preparing the necessary stacker bases
and foundations, and Dave Garman, Tom Leigy, Joe Leigy, and the GOH Bridge
Crews are handling the bridge erection. We hope to be in operation by late March.
Jim Hurlburt
State College Area Trucking
The State College area trucking division of Glenn O. Hawbaker, Inc. greatly anticipates another busy season in 2003. The cold weather and snow of the past
winter put a halt to a lot of work which the GOH construction crews will be anxious to get started as soon as the weather breaks. The Centre County group job
(paving), the Benner Pike (Route 26 paving), and The Village at Penn State (site
work and utilities) are just a few of the jobs that are already on the books for 2003.
In addition, the Milroy area anticipates a quick start of paving on the Mifflin/
Juniata group job and the completion of the westbound side of the Arch Rock
intersection of Route 322. The development of the Schrader Aggregate Facility
near the Milroy Asphalt Plant will also increase the level of activity in the Milroy
area.
GOH added to its fleet of tri-axle dump trucks over the winter. Through the combined efforts of Paul Kitko and Dave Demko, GOH was successful in finding four
late-model steel-body dumps with barn-door tailgates. This type of gate allows
wall rock, “R” rock, and concrete slabs to be hauled and dumped without damage
to the truck. These trucks will be located at Pleasant Gap and Montoursville.
Due to the addition of the Clarion Asphalt Plant and Aggregate Facility and the
subsequent need for John Stauffer to handle those dispatch duties, Dave Scovern
will now be handling dispatch duties at the Sandy Ridge Aggregate Facility. Dave
will also continue to handle tri-axle dispatching at Pleasant Gap.
Finally, George Yocum, previously a weighmaster at the Pleasant Gap Aggregate Facility, has been moved into a Department of Transportation compliance
position. George will be responsible for DOT file compliance, hours of service
regulations, and all other DOT related matters. George will also be handling the
flagger dispatching duties for the State College area.
Russ Graham
4
Buckhorn Super Center
Location:
Project Type:
Contract:
Owner:
Buckhorn, Columbia County, Pa.
Site work, PennDOT improvements
$4.8 million
K Investments, Dan Klingerman
On Jan.14, 2003, Glenn O. Hawbaker, Inc. began site work on the Buckhorn
Super Center. A Home Depot and a Holiday Inn Express will be constructed on
the 77-acre project site off I-80 near Bloomsburg, with five commercial lots remaining for development.
The project involves moving a total of 824,000 cubic yards of earth. Since the
start, both Montoursville and State College
crews have been part of the 24-hour-a-day,
six-day-a-week earth-moving operation.
The severe winter weather has been a challenge, but through the dedicated efforts of
the crews, we are making great progress.
This project also includes a new loop
road, which is 40 feet wide and nearly onefourth of a mile long, plus several thousand
feet of utility work, storm sewers up to 6
feet in diameter, and the addition of concrete turning lanes and traffic signals to SR
42. PennDOT operations are scheduled to
start in mid March.
We have hired several new scraper operators to keep up with our double shift and increased equipment load. Jerry Hoy,
Roy Freeman, and Kurt Decker of the State College office have played a very important role in training the new operators. Harry Worthington, who recently finished
the Tioga Welcome Center, is the superintendent on this job, with Doug Norton and
his crew installing underground utilities. Don Huff has been leading the secondshift earthwork operations.
Glenn O. Hawbaker, Inc. recently purchased a Topcon GPS grade-control system
and installed it on a D6 Dozer. This system has already become such a valuable
asset to our project that it’s hard to imagine working without it. Rodman Holmes
has been selected to run the system and eventually train other operators.
Considering the weather conditions, we have accomplished a large amount of
work thanks to the dedication of the crewmembers.
Shawn Shoemaker
On-Site Project Manager
Bellwood Pedestrian Bridge
In September 2002, GOH Bridge Crews completed a unique and complex pedestrian bridge for the Borough of Bellwood. The project was the construction of
a 15-span concrete bridge 10 feet wide and 800 feet long to provide residents with
access over the main line of Norfolk Southern Railroad.
Once the estimators submitted a competitive low bid, GOH survey engineers,
bridge workers, excavators, pavers, and concrete flat crews worked various phases
of the project. Tom Liegey coordinated
and led daily field operations for this
successful project. We had three subcontractors on the project: New Enterprise Lime & Stone provided the precast bridge beams; MorganRail provided and installed 4,000 LF of pedestrian rail and right-of-way fence; and TelPower provided and installed the bridge
lighting. Project inspector, Tim Black of
L. Robert Kimball & Associates, coordinated the project, while Frank Stahl, P.E.,
PennDOT District 9-0, managed the
project for Bellwood Borough.
Everyone involved can be proud of the pedestrian bridge, which now serves the
Bellwood community.
Herb Feather
5
Traveling at the
Speed of Business
True to form, the past several months
have been a very busy time for those involved with Hawbaker Construction Services, LLC (HCS). Bringing in new business and getting the proper business
practices and support mechanisms in
place have been the priority. There have
been challenges, but HCS is seeing good
results.
Over the past few months, HCS was
successful in providing a number of customer support services to several clients.
Specifically, the Centre County Airport
Authority, Mercer Insurance, and a local
developer were able to satisfy their site
development needs using HCS design,
permitting, and design-build services.
Recently, HCS successfully negotiated
a design-build contract with the Pepper
Mill Condominium Association. The
project calls for the design and construction of a new parking garage in State
College beginning this spring. The first
phase was completed in February and
provided for the development of preliminary drawings/specs, a budget estimate,
and a conceptual project schedule. Final
design began in March, and groundbreaking is expected in early May.
Civilsmith Engineering, Inc. of State College has joined the design team and
brings with it exceptional structural design experience.
In addition, HCS is wrapping up two
consulting contracts with CCDA (Danone
Water) involving pipeline risk analysis,
technical reviews, and construction observation for the future I-80/SR 220 bridge
construction project. HCS is also a joint
venturing partner with Perry Construction Group of Erie, Pa., to perform site
design-build services for an Anheuser
Busch warehouse/distributor near
Altoona. The selection of the design-build
team was expected by the end of March.
Thanks to you, there are many more
actions in the works. We appreciate all
the marketing, contacts, and tips you provide in support of this venture. Your dedication and professionalism are a positive
force and the key to any success.
Bob Mellott
GOH Aggregate Sales
Growth
In 1983, GOH started its first aggregate
operation in Pleasant Gap. Since then,
GOH has become a household name
throughout Pennsylvania and southern
New York as a source for quality limestone, sandstone, and gravel.
In 2002, GOH operated eight crushing
operations, producing and selling more
than 3.75 million tons of material. In January, 2003, GOH added our ninth facility,
near Clarion.
Looking back over the past 20 years, we
have been very successful in expanding
our material operations while working in
an extremely competitive market. No
other competitor out there has grown
even slightly in comparison. This growth
can only be attributed to our desire to help
our customers succeed in their own businesses. We will continue our focus on our
customers’ needs as we move ahead and
look forward to the many new opportunities and relationships yet to be discovered.
Sam McCartney
Cell Phone Safety
There are now over 80 million cell phone users in the United States. A large
number of them use their cell phones while driving on a daily basis. This has
created increased concern about cell phone safety.
Scientific evidence has not shown any health problems associated with the use
of wireless phones and radio frequency (RF); however, there is no proof that they
are absolutely safe. The Food and Drug Administration (FDA) is urging the wireless industry to conduct further research.
Wireless phones are an indispensable tool, but good judgment must be used at
all times. Below are some phone safety tips that should be easy to remember.
1. Get to know your wireless phone and its features. Read the
instruction manual.
2. Before using a cell phone on a job site, be aware of hazards and
work operations in the immediate area. Move to a safe location.
3. Use a hands-free device while driving, and refrain from using a
cell phone while operating machinery.
4. Do not use electronic devices when working in or near flammable or combustible atmospheres.
5. Position the phone within easy reach while traveling.
HCSS
Estimating Software
Training Completed at
State College
6. Suspend conversations during hazardous driving conditions or
situations.
Estimating software training was held
at the State College office for the entire
GOH estimating staff over the week of
Jan. 27. This training focused on the latest software updates and procedures
implemented by Heavy Construction
Systems Specialists (HCSS). Interdivisional ideas were exchanged among
those attending, including the job cost
accountants who were also involved
with the training.
During the week of training, HCSS
demonstrated the latest version of
“Heavy Job,” which is job tracking software designed to be used in the field and
monitored by the project management
and job cost staff. This software package tracks production, time, and diary
features and provides the users with a
friendly data entry format. GOH will be
implementing “Heavy Job” software on
two projects this year: Bristol Place #2
— Lot #3, under the direction of Dave
Korus; and the Centre County PennDOT
project, SR 26, Section 126 — Benner Pike,
under the direction of Scott Norman.
With the implementation of these latest HCSS and Heavy Job packages, GOH
will continue to be an industry leader in
the estimating and job tracking processes.
Monty Claar
8. Do not engage in stressful or emotional conversations that may
be distracting. Suspend conversations that may distract you.
7. Do not take or look up phone numbers while driving.
When it comes to the use of wireless phones, safety is your most important call.
Elaine Lang
DMS Safety Services
Our portfolio of contracted trainers expanded this year to include DMS Safety
Services. Instructors Brian, Graham, Sam, and Dave successfully engaged GOH
learners in first aid/CPR training, the annual MSHA refresher class, and electrical
safety.
Brian Barrett commented that he and all the trainers enjoyed working with GOH
and its employees. Brian and Sam stated, “It was nice to see an organization such
as GOH going the extra mile and headed in the right direction concerning safety
with its employees.” The folks at DMS have been a pleasure to work with this
year. We hope to continue to grow that relationship in years to come.
DMS Safety Services, located in Grampian, Pa., has been conducting safety consulting since 1978. The firm provides MSHA and OSHA training, first aid/CPR training, safety audits, air quality sampling, noise and hearing monitoring, on-site audiograms, OSHA safety consulting, MSHA safety consulting, blasting consulting,
and seismic monitoring.
You can read more about DMS Safety Services on its website,
dmssafetyservices.com, including questions and answers, a training calendar, and
more specific information on OSHA and MSHA.
Curt Moore
6
Ivan Hassinger: A Teacher by Nature
Ivan Hassinger explains a concept on
the white board during a 2003 class.
Some people have hidden talents. We began to see the unveiling of a hidden
teaching talent when Ivan Hassinger accepted responsibility for developing a construction mathematics and plan reading course in fall 2000. Not everyone is a teacher
by nature, but Ivan is. He prepares diligently. He effectively captures the attention of
the learners. He explains concepts in terms that everyone can understand. He patiently works with those who are having difficulty. He strives to include everyone.
Thank you, Ivan, for touching the future of GOH, Inc. by working to share your knowledge and skills with others.
The heavy construction plan reading and problem solving course took another
step forward when it was presented by Ivan, Dave Ault, and Jeff Laninger in January 2003. Ivan designed the course to include leadership development exercises
and the preparation and presentation of a proposal to a group of “owners,” in addition to its mainstay of mathematics, plan reading, planning, and scheduling. Thanks
are due to everyone who participated in preparing and presenting the course, as
well as to those who applied themselves as students.
Todd Arnold
Has Our Training Been Successful?
Roller Training
The success of this year’s training investment remains in question. The determination of how successful training was
pivots around whether the newly learned
knowledge and skills are applied in the
workplace. You are the only person who
can apply what you have learned.
What can you do to ensure a positive
return on our training investment? Two
categories of people are involved — participants and management. These categories identify learners and their supervisors,
not job title or organizational hierarchy.
Participants must purposely incorporate
their new knowledge and skills into their
everyday activities. Don’t attempt to eat
the elephant in one big bite. Selectively
implement new skills until they become
a habit. Then begin working on other new
skills. Management must encourage application of training by following up with
participants. Managers must reinforce the
value of the training that was presented.
They must also establish an expectation
of and parameters for utilization of the
newly learned knowledge and skills.
Achieving success rests in your hands!
We are counting on you to make it happen!
Todd Arnold
Noise control in the classroom
Leadership Development Exercises
7
Paver Training
2002 ANNUAL & POST JOB SURVEY RESULTS
The results are in from our post-job
surveys and our annual phone survey
for 2002. More than 200 post-job surveys
were returned, and we were able to survey 166 customers in our annual survey.
Our overall customer approval rating for
2002 was 93.4 percent (see yearly comparison chart), up slightly from 93.3 percent in 2001. Our post-job survey rating
was 92.64 percent, down from last year’s
rating of 93.27 percent.
These ratings “reflect the attitude of
the majority of customers who said they
appreciate GOH’s sincere dedication to
professionalism, safety, and top-notch
quality. In addition, they see GOH’s dedicated, capable, and hard-working employees as one of their biggest assets.
Even though GOH enjoys the respect of
most of our customers, customer feedback suggests that there are operational
and procedural issues GOH should address to increase the approval rating.”*
These issues include, in general: timely
problem-solving, doing the job right the
first time, schedule conflicts, lack of performance consistency from crew to crew
or area to area, poor communication,
and quality of materials.
“While the information contained in the
2002 report identifies many aspects of the
company to celebrate, it also suggests
that GOH is inconsistent in providing high
levels of product quality and service in
significant areas of operation.”*
“The challenge this year for GOH is to
determine why, after an effort to rededicate themselves to their core values,
there was not a more significant increase
to customers’ overall satisfaction.”*
We are already undertaking action
items to prevent future customer concerns. We have instituted a rework team
to track rework, recommend solutions,
and identify targeted areas or operations for action. Our small paving
operations have been reorganized to improve service, quality, and communications. Other action items are being discussed and developed.
In summary, our customer approval
rating indicates an overall perception of
our customers that GOH, Inc. is a good
company. However, the concerns of our
customers indicate the need for a “call
to action” to improve our consistency
of delivering quality workmanship and
service in a timely manner. These services should meet or exceed our customers’ expectations while eliminating
problems in communication or scheduling. Providing high quality and outstanding customer service saves money
and time. We all need to dedicate some
of our energy, time, and resources to
eliminating problems that cause customer concerns.
Note: Complete survey results are
available upon request.
* – Excerpts from the GOH 2002 ANNUAL CUSTOMER SURVEY REPORT by CUSTOMER FOLLOW-UP
OVERALL CUSTOMER APPROVAL RATINGS
1996-2002
95.50%
96%
95%
93.87%
94.00%
94.16%
93.62%
94%
93.42%
93.33%
93%
92%
91%
90%
1996
1997
1998
1999
8
2000
2001
2002
EMPLOYEES RECOGNIZED BY OUR CUSTOMERS
FOR PROVIDING OUTSTANDING SERVICE IN 2002
The following list of employees is derived from the annual survey,
post-job surveys, and feedback from PennDOT.
Wayne Alexander
Denise Arnold
Dave Ault
Jerry Bair
Mike Barnard
John Bell
Jim Bickle
Duane Blakeney
John Bloom
Terry Bumbarger
Mark Carl
Monty Claar
Janet Coleman
Tammy Confer
Ken Cooper
Jan Cramer
Mike DeArmitt
Mitch DeLong
Kirk Dickson
Eric Dunkle
Tom Eck
Bob Esposito
Herb Feather
Doug Franks
Troy Franks
Dan “Abe” Frantz
Hal Gee
Chuck Gilbert
Roger Hamer
Kevin Harris
Gary Hartman
Ivan Hassinger
Gary Haupt
Alan Hawbaker
Bobby Hawbaker
Dan Hawbaker
Glenn Hawbaker, Jr.
Pat Hawbaker
Rick Hetzel
Don Huff
Debbie Jacobs
Dave James
Jeremy James
Chad Johnson
Mark Keller
Tom Kleintop, Jr.
Jill Korb
Dave Korus
Greg Kunes
Elaine Lang
Jeff Laninger
Wayde Leach
Donnie Liedl
Joe Liegey
Tom Liegey
Chris Logue
George Logue, Jr.
Herman Logue
Carl Lutz
Bruce Mackin
Steve Magill
Sam McCartney
Diane McCracken
Bob McDaniel
Joe McDonough
Warren Miller
Bob Murray
Scott Norman
Larry Odon
Jeff Osburn
Wayne Pauling
Mike Rearick
9
Joe Reighard
Dawn Reigle
Jim Reish
Mike Remick
Matt Rhodes
John Romano
Larry Ross
Jim Ruth
Tom Schweikart
Dave Scovern
Chris Sefter
Mike Seyler
Rick Shawver
John Shirey
Steve Shuey
Tina Stover
Jeff Sturniolo
Bill Swimley
Chris Thomas
Carl Tice
Carl Tier
Harry Trego
Dan Truax
Rusty Van Etten
Joe Vidunas
Scott Warnick
Doug Weaver
Steve Welker
Jamie White
John White
Brian Witmer
Jeff Yeager
George Yocum
Jim Yorks
Ray Zimmerman
ARE WE THERE YET?
Snow Removal 2002-2003
With spring fast arriving, GOH was still fighting snow in March. As of March 21, we had responded to 24 events totaling 65
inches of snow. A first this season was snow removal on Christmas day; a special thanks to all who responded. Another first
was plowing for PennDOT on I-80.
Thanks to Mother Nature, we have had a very successful plowing season! Thanks again to everyone for their continued
help. THINK SPRING !
Jeff Sturniolo
Snow from State College being loaded for shipment to Alaska Iditarod 2003
10
Home Show 2003
Once again we were represented at the Builders Association of Central
Pa. Home Show, held March 14-16 at Penn State’s Bryce Jordan Center.
Close to 11,000 people visited the show over the three-day period. Many
took the time to talk with us and enter our daily drawings—one each day for a
bag of $50 in gold coins (in honor of our 50th anniversary), and a second drawing to win a choice of a family season pass to Del Grosso Park, a weekend stay
for two at Woodward Lodge, or dinner for two at Tony’s Cottage Inn at the
Clairon in Lewistown. We also
provided the HBA with a door
prize of a $100 gift certificate
from Capperella Furniture.
Many good leads for future
work were developed from
homeowners, as well as builder
members and developers.
Helping us staff the booth
this year were: Tracey Burgard, Judy Dutrow, Clinta Frank, Abe Frantz, Ivan
Hassinger, Pat Hawbaker, Steve Magill, Bob McDaniel, Chris Sefter, Jeff
Sturniolo, Carl Tier, and Helena Yearick.
Carl Tier
New GOH Crushing Operation in Clarion, Pa
In February, 2003, GOH, Inc. purchased the crushing assets of
Milestone Crushed, Inc., adjacent to our asphalt plant in Clarion,
Pennsylvania. This plant will have the capacity to crush, screen,
and wash aggregate. We will crush limestone to be used for sale
to the public as well as in asphalt mixes in our Clarion Asphalt
Plant. Full start-up is scheduled for April 1. We are completing
modular updates and improvements at this time. Our expected
production will be 3 to 400,000 tons annually. Crew leader is Greg
Alcorn. Our crew there will be: Crusher operator—Jeff
Bartholomew, Groundsman—Robert Galbraith,
Loader operator—Todd Glenn.
GOH Health Fairs – 2003
Have you attended or do you plan to attend your local Health Fair? This is a benefit provided to you through GOH, Inc.
Please take advantage of the opportunity to have a free blood screening, cholesterol check, and blood pressure reading.
Take the opportunity to inform yourself through the various exhibits. Think of it as preventive medicine! And don’t forget to
sign up for the drawing!! Some lucky winners will win a cruise to the sunny south!! Good luck and good health!!
11
GOH, Inc. Regional Updates / Central Sector
Bill Garrett
In February we welcomed Bill
Garrett to our
GOH team as
our new Operations
Manager of
Asphalt. Bill
will be responsible for
overseeing
production of
all hot-mix materials and facilities. Before joining GOH, Bill was Vice President
of Sales at Gencore Industries in Orlando, Fla., a hot-mix equipment manufacturer. His goal is to reduce the cost
of hot mix, while continuing to increase
production and expand operations. Bill
would like to stress that we will do all of
this safely and with the highest quality
products.
Bill resides in Belleville with his wife,
Donna, and his parents. They have four
grown children, two of whom sell hotmix plant equipment. He enjoys the outdoors and is an avid hunter. Bill is involved with the Lewistown Church of
Christ and enjoys working with children
of all ages.
Tammy Confer
Ryan Terrizzi
Ryan began working
for GOH in
September
2000. He is
24 years old
and lives just
outside of
State College
with his wife,
Dina, and
children,
Clayton and Alexandra. He has been an
Army reservist for 7-1/2 years, where he
holds the rank of Staff Sergeant as a
combat engineer in the 458th Engineer
Battalion in Indiana, Pa. He supervises
a squad that works with explosives such
as C-4 and TNT, and performs infantry
tactics.
Ryan’s former employers include Terra
Excavating and Miles Developing and
Contracting in Clarion. Currently, he
holds a concrete crew leader position
here at GOH. In his spare time, Ryan
enjoys just about every outdoor activity, especially taking the kids fishing!
Lewis Bartley and Jack Woomer,
Pleasant Gap Tri-Axle Drivers
Lewis, a.k.a. Lew, has been with Hawbaker’s for eight years this year. He started
out in a tri-axle. After a short, two-year stint in the scalehouse, he decided to go
back to driving a tri-axle. Meanwhile though, he gained a unique perspective on
what it’s like to work with the drivers. When he decided to go back to a truck, he
took one of two of the 2000 chassis with an aluminum, slope-square bed. It takes
a talented driver to use these trucks to their potential, such as tailgating. Lew is
known to get out of his truck on a job and labor or pick up the slack where it’s
needed. We’re very proud to have Lew as part of our team at Hawbaker’s.
In his spare time, he enjoys hunting. He has been married to his wife, Beth, for
nine years, and he has a son, Doug, 22, a daughter, Marie, 20, and a stepdaughter,
Megan,14.
Moving on to Jack. Jack Woomer has
been with our company for 10 years. He
came to us from Earthmovers, where he
did a little bit of everything from running
equipment to driving a lowboy truck. He
currently drives 7-82, the exact twin truck
of 7-83, which his “brother” Lew drives.
The foremen that request him know that
Jack willingly gets out of his truck and
labors or does what is needed to get the
job done. He is an excellent tailgater,
therefore making him highly requested
not just from foremen, but our
scalehouse people know that they can
send him out on a private sale. He will
not only impress the customer, but also
be extremely professional about it.
Jack enjoys hunting in his spare time and also enjoys watching NASCAR. He
has been married to his wife, Joy, for 20 years (they recently had an anniversary)
and together they have two children, Chad, 20, and Amber, 17. Jack mentioned
that it’s almost like dating again now that his children are almost grown. He and
Joy like to travel and enjoy spending time together.
Diane McCraken
Larry Lose, Pleasant Gap Pit Leader
Larry joined GOH almost 10 years ago when he was 19 years old. He graduated
from the Centre County Vo-Tech in heavy equipment at that time and was put to
work running end dumps, the water truck, and loaders and was even taught how
to operate the train in the quarry. He was soon brought onto day shift to assist the
Quarry Superintendent and progressed into his current position as the Pit Leader.
Currently, Larry oversees between eight and
10 men and, at this particular time of year, their
main concern is with stripping in the quarry to
produce the quality stone that we use in our asphalt mixes and the stone we use on our job sites.
He oversees the daily drilling and blasting that
goes on in the quarry, and ensures that the rock
is safely transferred to the crusher.
Larry lives in Unionville with his wife, Stacey.
Together, Larry and Stacey enjoy NASCAR, fourwheeling and working around their home. Larry
puts in long hours at GOH but cherishes his time
off with his wife in their new home.
Diane McCracken
12
GOH, Inc. Regional Updates / Central Sector
Kevin Fink and Dan Stover,
Pleasant Gap Steel-bed Drivers
Frick and Frak, Peanut Butter and Jelly, Yin and Yang or just plain Kevin and
Dan. These two guys are two of our best tri-axle drivers. They drive steel bed
trucks, and, when it comes to knowing dig-out work or hauling R-rock (heavy rock),
these two guys are as experienced and as good as they come. And the best part is
they’re best friends, both on and off the job.
Let’s start with Kevin. He’s been with Hawbaker’s 15 years. He started out in a
single–axle dump truck (5-5) hauling asphalt. He joined the snow removal team
several years ago and now operates one of the only tri-axles at Pleasant Gap that
has a snow plow attached to it. Often out working at night without complaint,
Kevin is one of the key players dispatched out of our State College shop in the
winter. Kevin has also been known to jump into heavy equipment when he’s on
the job and load or jump out and labor right along with the crew. We feel very
fortunate to have him on board as a GOH team player.
Together, Kevin and his wife, Melanie, have four children, three boys and a girl,
whom Kevin very much enjoys spending time with. His prize possession is his ‘78
Camero. Right now it’s his project car, but he hopes to have it done soon. He also
enjoys hunting and NASCAR.
Moving on to Dan. Dan has been with
Hawbaker’s 14 years. He also started out in
5-5 (the single-axle dump truck) hauling
asphalt. Dan also joined the snow removal
team out of the State College area several
years ago. Dan has an excellent reputation
with our foremen as a hard worker and
again, is very well respected for it, therefore making him one of the most requested
drivers we employ. Dan also knows how to
run heavy equipment and is willing to jump
out of his truck and load himself and/or labor with the crews he is working with. As
with Kevin, we feel very fortunate to have
Dan on board as a GOH team player.
Dan is married to Tina Stover, our Pleasant Gap Scale House Weigh Master. Together, they have a son, Myles, with whom
Dan very much enjoys spending time. They recently bought a home in Howard.
Dan also enjoys NASCAR and hunting. So, if you see 7-109 and 7-105 coming
toward you, just know that these two guys are two of our very best.
Diane McCracken
Diane McCracken, Pleasant Gap
Transportation Assistant
Diane, also known as “Di,” has been with Hawbaker’s
since 1996. Prior to working for GOH, she drove buses
for State College Area School District and CATA. She
started out as a relief driver in a tri-axle, then moved
into the Pleasant Gap scalehouse, where she remained
for two seasons. She now works in the Transportation
Department out of the Pleasant Gap area. This year she
will become more involved in the dispatch end of things,
assisting Dave Scovern with trucking and dispatch for
the Central Region and Sandy Ridge areas. Diane also works extensively with the
rental trucking companies that haul for GOH and various GOH departments such
as Trucking Payables and Billings.
Diane has two sons, Jon, 17, who will graduate in the spring from Bellefonte
Area High School, and Josh, 12, who attends Bellefonte Area Middle School. Together they enjoy camping in Ocean City, Md., and spending time with her boyfriend, Danny, and his son, Zach, 7. Her hobbies include camping, hip-hop music,
gardening, and working in her home.
Dave Scovern
13
Cara Boring
Cara Boring
started with
GOH in September 2002.
As her primary
responsibility,
she administers the JWS
Scale Ticket
Program,
which is used
at all plants to produce material tickets.
We also use JWS to track plant inventory, plant down time and our on-road
truck fleet, and enter sales quotes. She
coordinates user support and training
and computer maintenance, and serves
as the guiding light for all aspects of
JWS.
Cara hails from Lewistown, where she
currently resides. Prior to sharing her
talents with us, she taught various computer classes at the Central Pennsylvania Institute of Technology. She enjoys
horseback riding and gardening and has
an 11-year-old son named Dillan. She
has an office at Pleasant Gap in the
newly remodeled upstairs office and
training area.
Please join me in welcoming Cara to
GOH.
Gerry Saul
Helena Yearick
Helena is our
Parts Runner
for the State
College Shop.
Tr a v e l i n g
throughout
Central Pennsylvania transporting parts
or delivering
inter-company
mail every day keeps her quite busy.
Meeting new people is what Helena enjoys most about her job. She joined GOH
in November 1998 as an assistant in the
personnel office and later became a
weighmaster at the Pleasant Gap
Quarry. Helena has a son, Nate. In her
spare time, she enjoys gardening,
macramé jewelry and traveling.
Tammy Confer
Central Continued...
Pleasant Gap
Office Expansion
The upstairs
is filling up!
During the past
few months,
Jim Reish has
taken time off
from the Arch
Rock Project
and has been
utilizing his carpenter skills to add two
new offices. This project is to make way
for the welcome addition of Cara Boring, JWS Administrator, and Bill Garrett,
Asphalt Operations Manager.
Jim is now working in the State College office building to create a room to
house the second-floor printers and
copiers. This will greatly reduce the
noise on that floor. Our thanks to Jim
for a job well done.
Tammy Confer
GOH, Inc. Regional Updates / Western Sector
GOH crews start work again on
the site for the Martin’s Food
Store in DuBois. The site had
been shut down due to winter
weather. Crews started doing utility work again on Monday, March
10, 2003. GOH has a contract for
$990,000 to do this work. The
store is scheduled to open in August 2003.
Larry Joiner
Larry started with GOH in May 1999 as a screed man.
In May 2001, he moved on to become a paver operator.
Outside of GOH, Larry is a member of the Warsaw Township Fire Department. He lives in Hazen with his wife,
Jolene, and son, Devin. He enjoys racing on Saturday
nights at Hummingbird Speedway.
Don Leidl
Northern Sector
GOH, Inc. Regional Updates / Eastern Sector
Gary Hillyard
Gregory Wurster
Gary Hillyard,
known
as
“Easy Livin,”
began his employment in
July 1996 as a
tri-axle truck
driver. He was
previously
employed for
10-1/2 years as
a driver for Kendal Oil. Gary has been
the Driver Leader for the last two years
and is doing an outstanding job. Gary
and his daughter, Sarah, reside in
Eldred, Pa. Gary enjoys hunting, fishing,
and NASCAR.
Greg came on board with Glenn O. Hawbaker, Inc. in
May 2002. He is a survey technician for Montoursville.
Greg comes to us from Larson Design Group, where he
was employed for 15 years. His duties there included surveying and construction inspection. Greg has a daughter, Maria, who is a senior at Temple University. In his
spare time, he enjoys farming. Greg currently resides in
Montoursville.
Trish Sparks
Paul Snyder
Paul has been with Glenn O. Hawbaker, Inc. since
April 2000. He is a service/lube technician at the
Montoursville shop. Prior to coming to GOH, Paul
worked for Oxford Construction Company in Georgia
as an operator. In his spare time, he enjoys hunting
and camping. Paul resides in Montgomery with his
wife, Sherri, and their three children, Amryn, Makayla,
and Joshua.
Mitch Delong
Trish Sparks
14
Baby Announcements
T. Andrew and Tiffany V. Shultz
David T. and Laura S. Ault
Congratulations to David and Laura on the birth of their
son, Mason David Ault. He was born Jan. 3, 2003, at Centre
Community Hospital. Mason weighed 6 pounds, 7 ounces and
measured 20-3/4 inches in length.
David is a Project Administrator for GOH, Inc. Mason has an
older brother, Dillon Thomas, and an older sister, Jenna Nicole.
Congratulations on the new addition to your family!
Adam ‘Buck’ and Melody Clark
Congratulations to Buck and Melody on the birth of their
son, Garrett Buckley Clark. Garrett was born Dec. 18, 2002, at
Altoona General Hospital. He weighed 7 pounds, 5 ounces,
and measured 19-1/2 inches in length.
Buck is an equipment operator at the Pleasant Gap Quarry,
and Melody is an LPN at Clearfield Hospital. Congratulations
on the new addition to your family!
William E. Bishop and Mary Kyle
Congratulations to William and Mary on the birth of their daughter, Emma Nicole
Bishop. Emma was born Jan. 20, 2003, at Centre Community Hospital. She weighed
7 pounds, 5-1/2 ounces, and measured 19-1/2 inches in length.
William is a groundman at the Milroy Quarry, and Mary works at Huntingdon
Hospital. Emma has an older sister, Alexandra Kyle. Congratulations on the new
addition to your family!
Congratulations to Andrew and Tiffany on the birth of their daughter, Skylar
Jordan Shultz. Skylar was born Dec. 21,
2002, at Centre Community Hospital.
She weighed 7 pounds, 6 ounces, and
measured 20-1/4 inches in length.
Andrew is a surveyor for GOH, Inc.,
and Tiffany is a staff assistant/office
manager in the Department of Horticulture at Penn State University. Skylar has
an older sister, Sidney. Congratulations
on the new addition to your family!
Brent A. and Audra N. Simpson
Congratulations to Brent and Audra on
the birth of their daughter, Kylie Ann
Simpson. Kylie weighed 7 pounds, 12
ounces, and measured 20-3/4 inches in
length. She was born Feb. 13, 2003, at
Centre Community Hospital.
Brent works for GOH, Inc. as a laborer
on Harry Ward’s crew, and Audra is a
horseback riding instructor. Kylie has an
older brother, Tyler. Congratulations on
the new addition to your family!
Brion and Laura Weiskopff
Congratulations to Brion and Laura on
the birth of their son, Ethan Wyatt
Weiskopff. Ethan was born Dec. 12,
2002, at Soldiers and Sailors Memorial
Hospital. He weighed 7 pounds and
measured 21 inches in length.
Brion is a screed operator for GOH,
Inc., and Laura is a COTA/L at Soldiers
and Sailors Hospital. Congratulations on
the new addition to your family!
Baby Benefits is a free program designed to
promote a healthy pregnancy and prevent premature
birth. When you enroll, you’ll receive a prenatal care
information package that includes a toll-free number
that puts you in touch with Baby Benefits® nurses
who can answer any questions you may have,
day or night.
To register at no cost or for more
information, call (800) 828-5891.
Failure to enroll and participate in the program will
increase your out-of-pocket costs for the birth of
the child. There will be a reduction of the benefits
provided for the first day’s room and board in the
hospital plus 10 percent of the physician’s bill.
This does not enroll your newborn in the health care
coverage. You must call the GOH Personnel Office for
a form to enroll your newborn. You have up to 31 days
after the birth to enroll.
15
Employee Assistance Program (EAP)
The Employee Assistance Program is just what it sounds like — assistance for our employees. This program
provides confidential, professional assistance to help employees and their families resolve problems that affect
their personal lives or job performance. The program is entirely confidential and completely voluntary. It is
designed to allow an employee or family member to seek help on his or her own.
EAP can provide confidential services for:
•
•
•
•
•
•
•
Drug and alcohol abuse
Marital problems
Parenting problems
Emotional problems
Stress management
Financial problems/credit counseling
Abuse
•
•
•
•
•
Private consultations to assess problems (up to three sessions per employee or dependent)
Information so that you and your family can solve many of your own problems
Referrals for appropriate treatment, counseling, or other services
Continued personal contact and support
Information on health insurance coverage of many of these issues
EAP offers:
Professionally licensed and accredited counselors staff the EAP. This counseling staff is separate from GOH,
Inc. personnel, assuring confidentiality. You can contact the GOH Employee Assistance Program at
(800) 582-4441 or (814) 234-2880. If you or someone you know needs immediate attention, you can contact the
“Can Help” service at (800) 643-5432.
This service is a benefit of your employment with GOH, Inc. Please do not hesitate to take advantage of the
program or recommend a fellow employee to this valuable service.