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- eGroomer
Journal for Today’s and Tomorrow’s Professional Pet Groomers April/June 2012 A PetGroomer.com Publication Volume 2 Issue 2 $4.95 — Flamingo Sunset — by Dawn Omboy Rags to Riches 4 Contest Winners Sunshine State Gets Creative The Making of “Flamingo Sunset” Tail Styles: Flag, Westie, Rat & Poodle To Clip or Not to Clip Discussion: Canine Hair Growth Buying Businesses with Zero Down Setting Grooming Time Standards www.petgroomer.com www.egroomer.com www.petgroomerforums.com www.groomerschoice.com www.osterpro.com/lithiumion.aspx WELCOME GroomerTALK℠ Community eGroomer Journal Play Message Board Bingo EDITOR-IN-CHIEF Stephen Mart ADMINISTRATOR Madeline B. Ogle PUBLISHER Find A Groomer Inc. EDITORIAL OFFICE PO Box 2489 Yelm, WA 98597 findagroomer@earthlink.net PAY IT FORWARD SUBSCRIPTION SERVICES Win $100 for You and Win $100 for Your Pet Charity FREE DIGITAL PUBLICATION www.egroomer.com Change Email or Postal Address 360-446-5348 findagroomer@earthlink.net Please provide both old and new addresses. REPRINTS PHONE 360-446-5348 Minimum Order 250 One Game Per Month June and July 2012 BACK ISSUES VERY EASY TO LEARN & PLAY Digital Edition www.egroomer.com Limited Print Edition www.egroomer.com www.petgroomerforums.com ADVERTISING Display advertising in eGroomer Journal is available to sponsors of PetGroomer.com. To learn more about becoming a sponsor see: www.petgroomer.com/bannerads.htm 800-556-5131 360-446-5348 HOW TO SAVE, PRINT or EMAIL Your Copy of eGroomer Journal Digital Online Edition To save a copy view eGroomer Journal online. Look for two horizontal bars, one above and one below the magazine. Method 1: Click Options on the upper bar and select Download PDF. Method 2: On the lower bar look for an Adobe PDF button, similar to the one shown here on the left. Selecting either method prompts your computer to ask you to open or save a copy as an Adobe PDF file. Choose Save and note where you saved it. Easy! To print a copy with your computer printer open the saved PDF file with Adobe Reader®, a free program available at www.adobe.com/reader. It may already be on your computer. Use its print function. Print all pages or selected pages. SHARE IT ON SOCIAL NETWORKS View eGroomer Journal online. Look for two horizontal bars, one above and one below the magazine. Click Options on the upper bar, and then click Share On Social Networks. Select your favorite social media services. Look for another option to email a copy to friends from the same Options button. 10 The eGroomer Journal is published quarterly by Find A Groomer Inc., PO Box 2489, Yelm, WA 98597, Madeline B, Ogle, President. Copyright 2012 All rights reserved. Reproduction in whole or in part is strictly prohibited. Made in USA. eGroomer Journal makes every effort to provide information that is reliable and practical. It is not intended to replace diagnosis or treatment from a veterinarian or other qualified pet professional. eGroomer Journal does not assume any legal responsibility. Readers should always consult qualified healthcare providers for specific diagnosis and treatment. Information provided is not intended to replace formal pet grooming training including pet safety and handling. Viewpoints and commentary expressed in eGroomer Journal do not necessarily reflect the beliefs or opinions of its advertisers, the publisher or associates. Use of any content or services of PetGroom er.com and eGroomer.com, including both digital and print copies of eGroomer Journal, is governed by additional guidelines, disclaimers and privacy policies and notices available at: Copyright © 2012 Find A Groomer Inc. All rights reserved www.petgroomer.com/mission.htm Subscribe www.egroomer.com CALENDAR www.petgroomer.com/calendar.htm Double K Industries EVENTS 4th Annual Rags to Riches Photo Contest Winners Meet and greet other groomers going to events. See the Grooming Events Forum at http://tinyurl.com/7gnd6du See all entries at www.petgroomer.com/rags_to_riches.htm JUNE 2012 First Place - US & Canada Division Elisangela Arnold, NJ DK Product: Alpha White Shampoo www.petgroomer.com/calendar.htm June 1 to 3 Pet Stylists Super Show Knoxville, TN www.petstylistsoftennessee.com June 8 to 10 NDGAA Colorado Groomfest Denver, CO www.ndgaa.com June 21 to 24 PetQuest 2012 Wilmington, OH www.barkleigh.com JULY 2012 Second Place - US & Canada Division Eugene Mamoshuk, Canada DK Products: Ultimate Shampoo, The Solution July 13 to 15 New England P.G. Prof. Summerfest Warwick, RI www.nepgp.com AUGUST 2012 August 9 to 12 All American Grooming Show Wheeling, IL www.aagrmgshow.com SEPTEMBER 2012 Third Place - US & Canada Division Heather Wood, CA DK Products: Grimeinator Shampoo, Challengair Dryer September 6 to 9 Groom Expo Hershey, PA www.barkleigh.com September 11 to 13 SuperZoo Las Vegas, NV www.superzoo.org September 24 Super Styling Sessions Dallas, TX www.groomerschoice.com OCTOBER 2012 First Place - International Division Monika Urban, Hungary DK Products: Ultimate Shampoo, Challengair Dryer October 8 Super Styling Sessions Charlotte, NC www.groomerschoice.com October 12 to 14 Backer Pet Industry Christmas Show Chicago, IL www.hhbacker.com NOVEMBER 2012 November 2 to 5 Pet Pro Classic Plano, TX www.petstylist.com eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 11 FEATURE STORY Sunshine State Gets Creative! Creative Grooming Returns to Florida July 1, 2012 Since 1971 artificial coloring of animals has been illegal in the Florida state. The law was initially put in place to protect chicks and small animals from becoming impulse buys for children, especially at Easter time. In the end, the law blanketed all animals making it illegal for anyone to color dogs. On October 17, 2007, Gregg Docktor of the Merryfield School of Pet Grooming in Fort Lauderdale, FL got the ball rolling to reform the law preventing creative styling by pet groomers. He sent a letter to the governor explaining how this 45 year old law was outdated and unfair (see letter on next page). A few years ago the annual NDGAA Fun in the Sun Competition held a creative competition. This was about the time I was really getting into creative styling. I was fortunate to have competed with Pearl in the very last creative competition held in the state of Florida, around 1995. I went away with a first place win under Judge Michael Lamb, but we all lost something else that day. He explained how the law did not allow the groomers of Florida to compete in creative styling competitions, let alone practice creative styling in the state. It also prevented creative styling instruction in professional grooming schools. At the end of the competition I was confronted by local animal control officers aiming to give me a citation for coloring a dog in Florida. They were not nice to those of us who competed, nor to the show producers for allowing such a competition to take place where a law was in place forbidding the coloring of any animals. I thought to myself, “What is wrong with these people? Do they not realize one of the greatest Creative Divas of all time, Donna Holtzer, lives in this state?” I took my dog and tucked my colorful tail (so to speak) and left the state never to return since there would never be another creative styling competition in Florida. 12 To make a long story short, his persistence helped get the law stricken. The good news is that on July 1, 2012 groomers in Florida will be free join the rest of the creative styling community in a celebration of color! In honor of this milestone I have decided to sculpt a Flamingo Sunset into the coat of Birdie Jade my 4 year old Standard Poodle (see eGroomer cover photo). In this article I am going to share with you the steps I took to do this creative style and the products I used. (Continued on page 14) Certified Master Groomer Dawn Omboy, also known to the grooming industry as “The Queen of Color,” is the author of Creative Canine Color & Design and Touch of Color instructional DVD’s for Creative Styling. A retired top creative styling champion, Dawn is an international judge and industry speaker she is also a member of the International Judges Association. She has been seen several times on the cover of Groomer to Groomer and writes regularly for the magazine. Dawn is also a two-time nominee for the Cardinal Crystal Achievement Award for Congeniality. She has appeared on the Today Show, a German documentary and Animal Planet judging a competition. Her passion for creative styling keeps her busy exploring new products and techniques which she freely shares with fellow groomers around the globe. The motto for the Queen of Color: making the world more colorful, one dog at a time. Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com FEATURE STORY www.merryfieldschool.com eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 13 FEATURE STORY Birdie Jade has a lot of coat. I am a dddddddddddddddd “Fluff-a-holic” and the more coat you have the harder it is to cut in a design. The dog is always moving and so is the pattern. Therefore a shorter coat will be easier to style and will hold shapes longer. But that’s just not me. I began by drawing the pattern in the coat with the tip of my scissors before cutting it in. I used a flamingo I found at Party City as my guide. See Figure 1 (right) Next using a small curved shear I cut in the flamingo outline combing out the excess hair so I wouldn’t lose my line placement. See Figure 2 (left) 14 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com FEATURE STORY I like quick results. I used Magic Color by Pet Society diluted in a spritzer bottle to color the bird. Spritz and brush while drying with a hand held or stand dryer.. See Figure 3 (above) It takes time to get a dog ready when working full time. Work in stages to give the dog plenty of time off too. While I groom my assistant Brandi will bathe and dry Birdie Jade for me. Then I can work a bit at a time. See Figure 4 (below) eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 15 FEATURE STORY 16 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com FEATURE STORY I want to have a pretty profile instead of an extreme groom. I sprayed up her head keeping in mind what I had learned from the Sasha Riess Passionate Poodle Course. I put her in a pretty balanced trim. Then to get a good visual I added colored switches to create flowers. See Figure 5 (top left) To make sure I liked this look I printed black & white photos of the groom. See Figure 6 (lower left) I then used colored chalk to draw out the design before coloring. See Figure 7 (below) eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 17 FEATURE STORY To create the palm tree tail I banded her tail then used sienna artist chalk for the trunk. The leaves were done with green blo-pen. I then sprayed with lots of hairspray and shaped the palm leaves with my hands. The tufts of hair that would become the purple flowers were banded at the base to help them stand off the coat after they were sprayed and shaped anything that needed further shaping was done with scissors. See Figure 8 (above) 18 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com FEATURE STORY The color of the purple flowers was done with Avatar weeks earlier and freshened with purple glitter over the hairspray. The green stems of the flowers were created by adding the artist chalk dry to the hair. The wing of the flamingo was sprayed up, and then detailed with darker pink. The bird was outlined with black chalk to make it pop. The sun was colored with Magic color Yellow applied the similar to the flamingo. The fiery Sunset was a combination of red, yellow and orange blo-pens with orange glitter to light it up. Pink nails finish the style compliments of Warren London. See Figure 9 (above) eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 19 FEATURE STORY Birdie Jade fits right in the flock of flamingos in our yard, The only thing I see this needs is a winning Florida lottery ticket. But truly I think all Florida just won the Creative Lottery! Because I won the last Creative competition in Florida I hope to be able to judge the first and continue to teach and inspire many groomers for years to come. DAWN OMBOY, Queen of Color 20 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com www.mygroomingtrailer.com Head & Tail Styles with Jodi Murphy - Part Three www.jodimurphy.net The Flag Tail by Jodi Murphy Photo 2 Photo 1 www.jodimurphy.net 26 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com www.jodimurphy.net Head & Tail Styles with Jodi Murphy - Part Three A flag tail is seen on many breeds including Golden Retriever, Setters, Pomeranian, Sheltie and Shih Tzu. The flag tail style is easy to achieve in just a few steps. First, hold the entire tail in your hand and trim the excess coat off the tip of the tail (Photo 1). Hold the tail out and trim the rest of the tail in a flag shape (Photo 2). Hold the tail up. Use thinning shears and neaten the base of the tail (Photo 3). The flag tail may be left at any desired length based on the client requests. The length is determined by where the first cut is made at the tip. A flag tail should never be longer than the hock for a point of reference. Photo 3 Continued on next page eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 27 Head S T Y& LE Tail Styles with Jodi Murphy - Part Three www.jodimurphy.net The Westie Tail by Jodi Murphy Photo 2 Photo 1 www.jodimurphy.net 28 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com www.jodimurphy.net Head & Tail Styles with Jodi Murphy - Part S TThree YLE The West Highland White Terrier should have a carrot shaped tail. When the Westie is groomed for show they are hand stripped. Their body coat should be about two inches in length with long leg furnishings. The length of coat on their tail should balance with the body coat yet shaped like a carrot. You will notice the tail of a show dog is much longer than when groomed for pet trims for that reason. For pet trims a #4F, #5F or a #2 snap on comb is recommended to set the body pattern. The tail should be set to the same general length as the body (Photo 1). Trim the coat at the tip of the tail as close to the tip as possible. Comb out the coat and use thinning shears to shape the tail like a carrot (Photo 2). The coat on the top and sides of the tail should be slightly longer than the underside of the tail. Trim the underside of the tail tight (Photo 3). The rectum area should be clipped clean and tidy using a #10 blade. The finished tail should be shaped nicely and balance with the body coat (Photo 4). Photo 3 Photo 4 Continued on next page eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 29 Head & Tail Styles with Jodi Murphy - Part Three www.jodimurphy.net The Rat Tail by Jodi Murphy Photo 2 Photo 1 The Bedlington Terrier and Irish Water Spaniel have rat tails. It has become trendy to put Poodles in Bedlington trims in the grooming competition ring. When executing a rat tail a #10, #15 or #40 blade may be used based on the sensitivity of the dogs skin. Clip 2/3 of the top of the tail from the tip towards the base either against the grain or with the grain (Photo 1). Clip the complete underside of the tail in the same manner from the tip to the rectum (Photo 2). The top of the tail from the base to the clippered area should be scissored in a "V" shape (Photo 3). Scissor the coat into the clippered areas until it is well-blended (Photo 4). www.jodimurphy.net 30 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com www.jodimurphy.net Head & Tail Styles with Jodi Murphy - Part Three Photo 3 Photo 4 Continued on next Continued on next pagepage eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 31 Head & Tail Styles with Jodi Murphy - Part Three www.jodimurphy.net The Poodle Tail by Jodi Murphy Photo 1 Photo 1 Photo 2 www.jodimurphy.net 32 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com www.jodimurphy.net Head & Tail Styles with Jodi Murphy - Part Three Photo 3 The poodle tail can be done in three easy steps. When held up, the tail should be no longer than the top of the poodle's skull. Once you determine where that is, comb all the coat down to the tip of the tail and trim off the excess coat (Photo 1). Holding the tip of the tail up comb all the coat down to the base of the tail. Using curved shears trim the coat around the bottom of the tail at your clipper line. When holding the tail down over the rectum the clipper work should come to the bottom of the rectum (Photo 2). Once those two cuts are made the majority of the tail has been set. Hold the tail and comb the coat out. The only coat left should be the middle. Using curved shears scissor the middle of the tail to blend into the rest of the tail (Photo 3). The actual length of the poodles tail will determine whether you will get a round tail or an oblong tail. If the poodle has a longer tail you will get an oblong shape. If the poodle has a shorter tail you will get more of a round tail (Photo 4). Photo 4 eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 33 A CLOSER LOOK To Clip or Not to Clip A Summertime Converation by Barbara Bird, CMG As the summer heats up, so does the conversation among groomers about the pros and cons of clipping down doublecoated dogs. Summer is the season for clip downs, or is it? There are many groomers hold the position that pet owners are asking for shave downs, and we have the tools and skills to do the job. We should do it. If one groomer refuses, another will accept the client and take home the money. Many groomers agree with pet owners that removing a thick coat is the humane response. On the other hand, a growing number of groomers are reluctant to shave some coats and will attempt to educate the client and redirect them to a less radical solution to the heat problem. Function of the Canine Coat Together the skin and coat of all mammals form the largest sensory organ. Hair is an appendage of the skin; it is not a separate system. The main purpose of dog hair is to regulate body temperature; it holds in body heat in the winter and dissipates heat from the sun in the summer.1, 2 The coat also provides protection from environmental elements and the sun.3 The canine coat features a compound hair follicle where there are several or many secondary (undercoat) hairs and a single primary (topcoat) hair. The longer the hair, the more it can dissipate the heat away from the skin. Light colored hair reflects heat, while dark colored hair absorbs and holds heat. Black, short-haired dogs are the most uncomfortable in the heat and long, light-haired animals will be the most comfortable.2 Profuse or thick undercoat, however, will trap heat next to the skin, regardless of color. It is a common mistake by humans to assume that dogs experience their coats the same as we would experience their coats. Humans have eccrine sweat glands over most of the body that serve thermoregulation. Dogs do not. Dogs pant, humans sweat. When dogs pant on a hot day, it does not mean that they need to have their entire hair coat removed. Here’s how one science writer puts it: “In the case of man, the removal of clothing during hot weather increases the ability to lose heat by evaporation of moisture. The dog does not have this ability and therefore his insulation is a protection to him during hot weather. If the animal loses his insulation during very hot weather, by having his coat clipped for instance, he runs the risk of not being able to maintain his body temperature. His skin temperature loss probably is not only inefficient but, since he does not perspire, he will probably increase the temperature of his skin and his body temperature as well.” 4 Compound Hair Follicle 38 Coat Growth and Growth Types Mammalian hair grows in a three-phase process: anagen, or growth phase, catagen, a transition phase, and telogen, the resting phase. Two distinct types of canine coat can be identified by their main growth patterns: Anagen Predominant coats have a majority of hairs in the growing stage at any time. The growth stage is prolonged. Hair growth and shedding occurs in a mosaic pattern, sprinkled throughout the body. These are coats of indeterminate length that can be trimmed with little concern for re-growth. Examples of this type of coat are Poodles and Shih Tzu. Most of the “low shedding” breeds have anagen predominant coats. Telogen Predominant coats will have a majority Barbara Bird, aka BBird, has been grooming since 1971 and opened Transformation Pet Center in Tucson, Arizona in 1977. In the salon, BBird specializes in Bichons and scissored trims, hand stripping of Terriers, and cat grooming. She has been writing and speaking to groomers for over a decade, and received the Cardinal Crystal Achievement Award as Grooming Journalist of the Year for 2006 and 2007. A regular contributor to Pet Age magazine, Barbara also writes for The Bichon Frise Reporter. She has authored and self-published three books, including Beyond Suds and Scent - Understanding Pet Shampoos and Conditioners. She has also developed a line of aromatherapy products, The Scented Groomer. Website: www.bbird.biz GroomBlog: http:// groomblog.blogspot.com Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com A CLOSER LOOK of hairs in the resting phase at any time. This type of coat is found on Nordic breeds (aka Spitz breeds), such as Huskies, Malamutes, Chows, and Pomeranians. witnessed extended or permanent failure of the coat to regrow, or situations where the coat itself is permanently altered, becomes wooly, thick, fuzzy, is lacking in guard hairs, or loses color. The telogen phase for these dogs may be prolonged, even for years.5 Hair growth, as well as catagen transition and telogen phase is patterned and occurs in waves, often in relation to changes of light and temperature in the environment. Characteristic of these coats is that the secondary hairs are on a much faster cycle than the guard hairs. When coats of this type are shaved down, they sometimes present problems re-growing a new coat. Dr. Linda Frank, a leading researcher in the study of canine hair and alopecia, considers post-clipping alopecia to be a condition of hair cycle arrest. Simply put, the hairs enter the telogen phase and eventually fall out, but new growth is not initiated.5 A similar condition exists among a group of disorders called Alopecia X, which include what Malamute breeders call Coat Funk and Pomeranian breeders call Black Skin Disease. Alopecia X disorder(s) are spontaneous, not related to clipping.6, 7 Post Clipping Alopecia – Hair Cycle Arrest Post Clipping Alopecia simply means lack of hair growth after clipping. It is a medical category coined by veterinarians to identify cases where dogs were shaved for surgeries and had significant delay in growing hair at various sites. Post-grooming problems with hair growth are included in this category. Although most medical references will maintain that the hair will grow back within 12-24 months, some veteran groomers have The incidence of post-clipping alopecia from grooming is unknown. Many cases go unreported and undiagnosed. About Alopecia X, the Pomeranian Charitable Trust notes that, “The reports of cases that recoat using a particular method (and not having responded to other methods) tend to confirm the concept that we are looking at multiple causes which can produce similar results. The number of confirmed ‘Clipper Alopecia’ cases appears with greater frequency than thought previously. Commonly these cases recoat spontaneously after two years.” 8 In some cases of poor re-growth or hair loss, the dog has an underlying health problem such as hypothyroidism that has not yet been detected. The shave down just brings the condition to light. It is important that dogs with post-clipping alopecia be referred to a veterinarian to be tested for endocrine disorders. These diseases are treatable and have effects on the overall health of the animal. Alopecia X and post clipping alopecia have no established treatments. Does the clipping itself cause the arrest of the hair growth cycle? Inquiring minds want to know! The cause of poor re-growth or hair loss after clipping has not been determined. Dr. Frank says, “The plush-coated breeds may have Alopecia X or simply have been shaved during the normal telogen phase of the hair cycle.” 5 McKeever Veterinary Dermatology Clinic says, “The exact mechanism is unknown, but one theory is that decreased perfusion of hair follicles, secondary to vasoconstriction due to cooling of the skin by removal of the hair, may lead to premature termination of the growing phase. Alternatively, it may simply reflect a very long resting period before the next hair growth cycle.6 It is not possible to determine if the dog that suffers from hair loss after a shave down has a pre-existing Alopecia X that may have manifested regardless of the grooming. Because these poor hair growth conditions are considered cosmetic and have no far reaching health concerns, they have low priority for study. The uncertainty about the cause of post-clipping alopecia has much to do with the fact that scientists have not yet been able to identify the precise trigger that sends a hair from telogen phase into anagen phase and the creation of a new hair shaft. Once they identify what triggers the Example of Post Clipping Alopecia — Chow Chow eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved (Continued on page 40) 39 A CLOSER LOOK (Continued from page 39) growth message, they will be closer to knowing what is missing in hair cycle arrest. Meanwhile, it’s important to remember that while we can’t say that clipping causes hair cycle arrest, we also can’t say that it doesn’t. Why do some coats grow back and others don’t? We simply don’t know. The fact that close clipping does not always result in hair cycle arrest would suggest that there are multiple factors in play that create the alopecia. The clipping must line up with some other factors. Unfortunately, previous clipping with successful regrowth is not a reliable predictor of what might happen the next time a dog is clipped down. Older dogs seem at greater risk, possibly because the amount of telogen hairs increases in senior dogs. Very young dogs with coats that are not fully developed also seem at greater risk. Overall health is certainly a factor to consider. Outdoor dogs are more subject to sunburn, which can further complicate coat growth. None of these factors, however, can be relied upon to predict whether a particular dog is going to re-grow a shaved coat. It’s a roulette game. Use your clippers and take your chances! Many rescue organizations dealing with Nordic breeds are making strong recommendations that their breed not be clipped down except in a situation of medical necessity. 9, 10 This position against shave downs is not a fad or a trend; it is a position that has evolved through decades of experience and the realization of the possible consequences of the decision to remove a whole coat. A dog’s coat may attract a mate in the wild, but in the City, it attracts a pet owner. Loss of the animal’s appearance can make a rescue unadoptable. It can be devastating to a pet owner, especially when other people make assumptions about the animal being ill or poorly cared for. Engaging the veterinarian in the decision to clip off a Nordic coat makes 40 the procedure and extension of veterinary care, and the vet bears the burden if the coat does not re-grow. Bbird’s Gallery Alternative Approaches A thorough carding of the coat or deshedding will usually render a Nordic coat “breathable” and comfortable for the dog. Deshedding is best done on clean, conditioned, coat. To attempt to brush out a matted Malamute before the bath is groomer torture. A bathing system is a must-have for working products through thick double coats. SaveUrFur has designed a system to power shed in the tub with their special products. Likewise, a recirculating bathing system will power shampoo through the double coat and use the conditioner to slide hair off the dog. By using water pressure to break through the packed coat and slide undercoat into the tub, you can save up to half your time of blow drying with hair flying. Using silicone-based products can help remove vast amounts of packed undercoat. Silicone ingredients dry to a glass-like surface on the hair shaft and help the loose hair slide out. You can spray a silicone detangler on a damp coat and dry it in. If you have a recirculating bathing system, you can add one or two ounces of silicone detangler to your conditioning phase and rinse it through. There also deshedding products available from several manufacturers. Good products, good water pressure and a powerful dryer will enable the groomer to work out nearly any double coat. Clipping the underbelly and underchest can help a thick-coated dog cool off without damaging the coat. The rear end and forechest can be trimmed with a snap-on comb to further lighten the look and feel of the coat without risking coat damage, coat alteration or poor re-growth. Air can move through the coat, the dog can cool off by laying on a cool surface, and you have achieved a trimmed up “summarized” appearance. Win-Win! In an Arizona summer this short blackcoated dog would sizzle and need to avoid exercise under the hot sun. This long-haired Akita was comfortable all Summer after his shedding phase. This is Buddy, a Border Collie mix that has been deshed and trimmed for the summer in Arizona. Most of the profusely shedding coat was removed in the tub. (Continued on page 42) Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com A CLOSER LOOK What We Know and Don’t Know About Canine Hair Growth A Discussion by Barbara Bird, CMG We know that hair goes through four stages: During anagen or growth phase the hair is attached to the dermal papilla, the source of growth. This stage has different durations, depending upon breed and coat type. In studying mouse hair, scientists have identified eight sub-stages of anagen. The catagen phase is characterized by the detachment of the hair from the matrix that created it. The inner sheath closes around the bottom of the hair shaft forming a club hair. This hair bulb is often visible to the naked eye. An interesting feature of the catagen phase is the phenomenon of apoptosis or cell death. This is virtually cellular suicide, and is part of the detachment process. As the hair shaft detaches from the growth matrix and dermal papilla, it moves upward to a final resting place closer to the surface of the skin. The hair then enters the telogen or resting phase, where neither growth nor apoptosis occurs. The final stage is exogen, or shedding, which occurs when the hair exits the follicle and the matrix begins to prepare for new growth to occur. Although the exact mechanism for signaling new hair growth, from telogen to anagen and transition from anagen to catagen stages has not been scientifically unlocked, scientists now know that the hair follicle contains stem cells which migrate from a location part way up the hair follicle, called the “bulge”, to the lower region where they engage the dermal papilla and form the hair matrix that generates a new hair shaft. Another interesting fact about hair follicle stem cells is that they migrate not only up and down the hair follicle and dermis, but onto the surface of the skin as well. It is thought that these traveling stem cells participate in wound healing of the skin. The exact mechanism of communication and signaling that is required for the dermal papilla to grow a new hair shaft has not been identified; scientists have identified several factors in this process. The good news is that there is considerable interest in unlocking this mystery, as it has implications for other organ regeneration. DNA programs hair growth. In undercoated breeds of dogs, such as Husky, Malamute, Chow Chow, Pomeranian, the secondary hairs that form the soft undercoat have a rapid often seasonal growth and shedding pattern, whereas the primary hairs are slow growing and have an extended telogen resting phase. We know that hair (Northern breeds) sheds (exogen/telopsis phase) partly in response to changes in environmental light and temperature. But we do not know the nature of the signaling mechanism. And we do not know what signals a new hair to grow. Dogs with Post-Clipping Alopecia, or Hair Cycle Disorder, sometimes seem to go through an extended kenogen or empty follicle stage, as well as an extended telogen or resting phase. Does the hair coat itself play some role in the transmission of signals to the hair follicle to begin a new anagen (growth) phase? When we clip the coat short, do we somehow risk short-circuiting the growth cycle signaling system? This question cannot be answered until scientists come up with more information regarding the growth signal. Although groomers have noted instances where a clipped coat grows back with a very different texture, with either the undercoat or guard hairs being wiry or even kinky, there is no literature identifying or discussing this phenomenon. Nor does there seem to have been any scientific study of the alterations that happen following clipping of the harsh-coated terrier. It is possible that the study of regrowth of clipped terrier coat might shed some light on the changes in Nordic breed coats. One thing that appears with terrier coats is that clipping alters the ratio of guard hairs to primary hairs, part of which is responsible for the dilution of color and loss of texture in coats that are clipped. This may also happen when clipping coats of Nordic breeds, especially after repeated clipping, or clipping again before the coat has been thoroughly replaced. When we clip a Siberian Husky, Chow Chow or Malamute on an once-or-twice-a year basis, we may be interrupting the re-establishment of the normal hair cycling. These coats are not genetically programmed to completely replace themselves year after year. When we take an altered coat and clip it again, do we further throw it out of balance? Just asking! There is no scientific indication that simply removing older telogen hairs does anything to promote hair growth. The groomers’ notion that the old hair somehow blocks the hair follicle and prevents new hair from sprouting is not held up by the findings on hair growth. Departure of old hair is not a signal factor for initiation of anagen phase or new hair. In fact the previous notion that a new growing hair somehow pushes up the old hair and forces it to shed has been disputed by more recent findings that new hair grows parallel to old and is independent. Also, the current understanding of shedding as a distinct phase, exogen, that has its own signal mechanism contradicts this old theory. ▲ eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 41 A CLOSER LOOK (Continued from page 40) REFERENCES AND FURTHER READINGS 1. 2. Structure and Function of the Skin and Hair Coat in Dogs, Virginia Wells, www.petplace.com. Hair Length and Temperature Tolerance, Robert Jay Russell, Ph.D, Web Article, May 1997. http://www.lgd.org/library/hairlength.htm. 3. Sunburn in Dogs: An Overview, author unknown, http://www.petwave.com/Dogs/Dog-Health-Center/Skin-Disorders/Sunburn/Overview.aspx 4. 5. Temperature Adaptation in Northern Dogs, Ted Greenlee, Northern Dog News, March 1971. Hair Today Gone Tomorrow, Dr. Linda Frank, Seminar Notes March, 2007, http://www.pomeraniancharitabletrust.org/5022/5064.html Note: An overview of canine alopecia by a key scientist in the field, written in a less technical style than her scholarly works. 6. 7. Post Clipping Alopecia, McKeever Veterinary Dermatology Clinic, Eden Prairie, MN, online library, www.mckeevervetderm.com/8701.html. Alopecia X, Linda A. Frank, MS, DVM, Diplomate ACVD, Presentation to the Australian College of Veterinary Dermatology, July 2011, ANZCVS Dermatology Chapter Proceedings 2011. 8. Recoated Pomeranian. A pictorial review of an alopecic Pomeranian restored to good coat by a groomer. Method including daily scrubbing of the skin. http://www.pomeraniancharitabletrust.org/5022/18991.html. 9. Bay Area Rescue Keeshonden www.keeshonrescue.org. “They need their thick coats to protect their skin. A clipped coat mats more quickly and is more easily damaged. Keeshonden are also prone to a condition called "post-clipping alopecia," which can happen any time a Keeshond is clipped. Veterinary dermatologists advise that this breed should be clipped only for medical reasons.” 10. South Florida Siberian Husky Rescue, http://www.sibrescue.com/tip-shave.html “Shaving the dog does nothing to keep the dog cool. It just makes the human feel better when looking at the coated dog. The Siberian Husky has little to no pigmentation in its skin. If you shave the Husky, you expose it to the sun without protection. Now you have a dog that can come up with a variety of skin problems including skin cancer.” ADDITIONAL REFERENCES AND READING ABOUT HAIR LOSS Alopecia X, http://www.marvistavet.com/html/body_alopecia_x.html. Categorizes Post Clipping Alopecia under Alopecia X. Understanding Coat Funk, Daitsch, Vicki, PhD, www.malamutehealth.org, 2004. http://www.malamutehealth.org/articles/cf_understanding.htm Lack of Hair Growth in Dogs, Dr. Rosanna Marsalla, PetPlace.com. http://www.petplace.com/dogs/lack-of-hair-growth-in-dogs/page1.aspx. Note: A good explanation of factors which affect hair growth. Black Skin Disease, Pomeranian Club of Canada, www.pcoc.net/black-skin-disease.htm. Note: An overview of the disorder and reporting of several protocols that have successfully recoated affected Poms. ABOUT HAIR Hair-science.com. Note: Outstanding graphics and clear explanations of the structure and growth cycle of human hair. Exogen, Shedding Phase of the Hair Growth Cycle: Characterization of a Mouse Model, Milner, Yoram, et al, Journal of Investigative Dermatology (2002) 119, 639–644; doi:10.1046/j.1523-1747.2002.01842.x Note: First report describing a distinct shedding phase of the hair cycle, named exogen.“ Teloptosis and Kenogen: Two new concepts in human trichology. Arch Dermatol. 2004 May; 140(5):619-20 http://www.hairsite.com/hair-loss/board_entry-id-32593-page-1-order-qty-category-1.html Note: Far from being pushed off by the underlying new anagen hair, as quite simplistically thought before, the teloptotic hair is the result of the loss of adhesion between cells of the club hair and those of its epithelial envelope. The canine hair cycle – a guide for the assessment of morphological and immunohistochemical criteria Tabitha Müntener, Marcus G. Doherr, Franco Guscetti, Maja M. Suter, Monika M. Welle, Veterinary Dermatology, Volume 22, Issue 5, pages 383–395, October 2011 Stenn, K. S., and R. Paus. Controls of Hair Follicle Cycling. Physiol Rev 81: 449–494, 2001. Note: A seminal work on the description of the hair growth cycle and its study. From Telogen to Exogen: Mechanisms Underlying Formation and Subsequent Loss of the Hair Club Fiber, Claire A Higgins, Gillian E Westgate and Colin A B Jahoda Journal of Investigative Dermatology (2009) 129, 2100–2108; doi:10.1038/jid.2009.66; http://www.nature.com/jid/journal/v129/n9/full/jid200966a.html Note: This very technical article gives credence to the notion that both telogen and exogen phases have distinct early and late stages, and gives an intricate insight into the shedding process. Epithelial stem cells in the hair follicle bulge contribute skin epidermal cells during wound healing (Ito et al., Nature Medicine 2005). Ito M, Liu Y, Yang Z, Nguyen J, Liang F, Morris R, Cotsarelis G . Nature Medicine 2005; 11:1351-1354. PMID: 16288281 Note: This study demonstrated that epithelial bulge cells, which are responsible for hair follicle renewal during the hair cycle, significantly contribute to skin wound healing. This study also demonstrated that epithelial bulge cells are required for hair follicle renewal but not for skin epidermis under normal homeostatic conditions. Factors that control hair follicle cycling, Desmond J. Tobin BSc., PhD., FRCPath., FSB. Centre for Skin Sciences, School of Life Sciences, University of Bradford, Bradford, West Yorkshire, BD7 1DP, Great Britain. Note: We know that hair becomes increasingly telogenic with age. Mechanism That Controls Activation Of Stem Cells During Hair Regeneration Identified. University of Southern California. "ScienceDaily, 16 Jan. 2008. Web. 13 May 2012. http://www.sciencedaily.com/releases/2008/01/080116135214.htm. Note: The findings suggest that hair stem cells are regulated not only by the micro-environment within one hair follicle -- as has previously been thought -- but also by adjacent hair follicles, other skin compartments and systemic hormones, in a hierarchical order. New Treatments for Baldness? Scientists Find Stem Cells That Tell Hair It's Time to Grow, ScienceDaily (Sep. 1, 2011), http://www.sciencedaily.com/releases/2011/09/110901134641.htm. Note: The researchers identified stem cells within the skin's fatty layer and showed that molecular signals from these cells were necessary to spur hair growth in mice, according to research published in the Sept. 2 issue of the journal Cell. ▲ 42 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com W W W . G R O O M I N G B U S I N E S S I N A B O X . C O M Available CD’s & User Guides Pet Grooming Floor Plan Concepts CD Pet Grooming Business Plan Helper & Sampler CD Pet Groomer Wage Systems CD Business Forms and Appointment Books CD 800-556-5131 findagroomer@earthlink.net 360-446-5348 www.groomingbusinessinabox.com T HE B U S I N E S S S I D E O F G R O O M I N G Buying Grooming Businesses with Zero Down In a challenging economy for selling businesses pet groomers are doing relatively well. We know at least half the advertisers selling their businesses at PetGroomer.com Classifieds report their businesses sold to us within six to nine months. We don’t often know the final selling prices or the financing details, but having talked with some advertisers we know business opportunities (no real estate included) selling for $50,000 or more often take longer for one reason, the lack of cash or financing. Even when the national economy is bright selling businesses to pet groomers has it problems, and once again the most popular one is lack of cash or financing. Looking back to when we were operating our grooming business we assisted others to buy grooming businesses with zero down. It does require the business owner to carry the sale by offering private financing and to stay involved with their business for at least a year and usually not more than two years. The length of time is not be a great obstacle for most sellers. Many advertisers at PetGroomer.com buy one year ads. They know that selling any small business commonly takes a year. Selling in less than a year is a stroke of luck and good timing, but not the norm. If the seller accepts the sale might take a year or more, they are a potential candidate for selling with zero down. If no one wants to buy your business it may sell when you accept zero down. Offering to sell with some or no private financing usually generates interest from potential buyers. There are risks which we will discuss here. They are more manageable when the seller already expects to stay in business for another year or more while selling. We don’t recommend offering private financing when the owner plans to sell their business, carry the loan and not stay active as a consultant in the background. eGroomer Journal April/June 2012 We successfully sold our business and carried the loan. We turned the business over to the buyer and departed, but we retained strict demands to review several operational reports and complete financial statements provided by the buyer’s bookkeeper within three weeks after the close of each month during the entire loan period. Some sellers accept these conditions when they simply cannot find a cash buyer. By carrying the loan you can earn interest income too. Example. The current owner and lead groomer sells her business for $60,000 to an employee with zero down (down payments are OK and preferred). The current owner groomer is earning approximately $50,000 a year gross personal income from the business before taxes. The buyer plans to cover the identical grooming and management duties as the current owner, and thereby assumes she will now earn the $50,000 instead of the current owner. There are risks. The buyer can make serious management mistakes and actually sully the reputation of the business. Because you are carrying the paper it is within the realm of possibilities that you could repossess the business when the buyer cannot make payments. You are forced back into ownership and management. You are back on the job until you sell again, or simply accept the loss and close the business. Here’s the key! The new owner doesn’t take the full $50,000 personal income from the business, not even close. The new owner agrees to take a minimal salary of only $20,000 a year, and everything above it goes to the seller until the seller is paid $60,000. In this case it would be $30,000 a year ($50,000 less $20,000 adjusted salary). Theoretically the buyer will have the seller paid in two years (2 X $30,000 a year), and then her personal income will skyrocket as long as the business is doing well. New owners may excel and pay off commitments early much to the joy of their sellers. In the end, sellers get their selling prices and interest income, and buyers become business owners with zero down. We accepted these risks because our buyer had successfully worked under our employment for several years as a fullcharge groomer. She volunteered to work after grooming hours learning how to manage. We did have to occasionally intervene with advice while carrying the sale when sales temporarily went down, or other problems. That is why we required operational reports. Our zero down idea is similar. It requires you to: Know your buyer well. Have a detailed contract of sale written by your company attorney. Limit the zero down sale financing period to 1 to 2 years. Buyer should be the new lead groomer and manager. Buyer should have a modest cost of living household and minimal other debt load. You will learn why just ahead. Offer your private financing. Continue to “co-manage” in the background as a consultant. Do not arrange a sale like this without the involvement of your attorney and accountant. Discuss this idea with them. Let the buyer meet them. Allow the buyer to have their own professionals too. Have them package a deal that works for both buyer and seller. Sellers must stay involved with their buyers until paid entirely. By doing so they are more likely to get paid. Sellers don’t have to work onsite. Instead their contracts should require monthly copies of detailed operational reports, tax returns and professionally prepared financials for their review until paid in full. When selling to employees sellers should start training them to manage several months before the sale. ▲ Copyright 2012 © Find A Groomer Inc. All rights reserved 45 THE BUSINESS SIDE OF GROOMING The Wheel Staff Organization Too many staff meetings feel like management is just talking at employees. That manner is acceptable to start staff meetings but the floor must be opened to discussion. Management needs to know what is on the mind of every staff member. We suggest using The Wheel illustration on the next page. We didn’t use common organization charts based on hierarchical structures with management always on top over all other employees, and supervisors over all other non-management positions. Invariably these types of charts lock Pet Bather positions at the bottom. Teamwork is poorly communicated with hierarchical structures. The Wheel format has no top or bottom. Everyone is connected to others. The spokes between job positions imply the connections between all team members regardless of their departments. Wheels collapse when spokes are lost. The same is true with teams. Each team member is a supportive spoke in “the wheel of the grooming operation.” At staff meetings have a copy of The Wheel on display. Open a period of discussion between departments. Start with one department and ask them to follow the spokes of their job positions across the wheel to positions in other departments. Ask them how their jobs have been affected recently by other departments. You may notice that the attendees have sorted themselves by departments in your audience. You need positive discussion between departments in staff meetings. You may need to prime the pump to get them going. For example, ask the pet groomers how they have been affected by the bathing department lately. Perhaps a groomer will say the stretchdrying has been poor as evidenced by frequent curly cuffs. Allow the bathing department to respond. Resolve the issue with your lead. Next, the bathing department may comment. Service orders taken by receptionists may have been hard to read, or incomplete. Bring it to a resolve. Keep discussions going without temper tantrums and anger, you are the coach. Listen to what they are even not saying. If you do this correctly all of the employees will realize how vulnerable they are to the work of others. Teamwork is subject to decay but when it is valued by the staff lead by an aware coach, it is the best method of operation. Employees tend to stay hired longer, and drama becomes a thing of the past. ▲ “One of America’s Favorite Sharpeners” Northern Tails Sharpening, Inc. You Now Have a Better Choice! Mail-in Prices Steel Blades $4.50 Ceramic Blades $5.50 Regular Shears $4.50 Most Trimmer Blades $6.50 We are a Certified Shark Fin® Sharpening Service. Clipper Repair ● Veterinarian Equipment ● Beauty Shears Check out our free instructional videos and articles to help you maintain your clippers and blades. Please call of visit our website for mailing information. (251) 232-5353 SINCE 1995 www.northerntails.com 48 HOUR TURNAROUND TIME 46 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com T HE B U S I N E S S S I D E O F G R O O M I N G eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. All rights reserved 47 THE BUSINESS SIDE OF GROOMING Grooming Time Standards Our goal as employers should be to pay the best wages in return for the best grooming labor we are fortunate to hire. “Best” would include productivity, quality, humane pet care, teamwork, steady attendance and general adherence to policies and procedures. common sense approach. 1) Welltrained, healthy, and experienced groomers should have the highest productivity. 2) New groomers have the lowest. 3) Groomers with temporary or permanent disabilities require adjusted productivity expectations. There are tens of thousands of grooming businesses yet few have written grooming performance standards for their employees (or independent contractors). Fairness requires grooming employers to set and apply performance standards to avoid the risk of bias and confusion when judging the performances of their employees. Some job candidates want to work on a basis of productivity to which they feel comfortable. If it matches their employer’s expectations, it can work. Use common sense. There are several types of standards to set for grooming performances (see From Problems to Profits book). In this article the focus is productivity and its standards based on grooming times. We expect high grooming quality and humane pet care. Faster, meaning shorter grooming times, is never acceptable where there is a loss of quality or humane pet care. Don’t be fooled by those who feel they must defend their significantly extended grooming times as better quality. Extended grooming time alone is no guarantee of quality grooming or humane pet care. In fact, the longer the groom the more time the pet is separated from its owner. Setting reasonable grooming times and productivity levels requires a 48 Productive employees delivering quality grooming and humane pet care deserve the recognition and compensation that matches their standards. They deserve the best wage levels. New groomers require more time to groom pets while they safely raise their productivity levels with handson experience and supervision. They should expect to earn less during this phase until they reach milestones you set for productivity. When done properly all employees are classified according to fair performance standards. They earn fair and balanced wages based on their grooming productivity. As a result none of the employees should feel rushed or expected to groom more than the productivity basis for their compensation. Employer expectations should be documented in personnel job descriptions and agreements (see From Problems to Profits book for samples). Changes will occur. For example, new groomers will reach milestone increases in their productivity and overall performance. Their personnel files should note evidence of the progress and the adjustments made in compensation and sometimes job titles. Unfortunately almost everything discussed thus far does not exist in most independent grooming businesses. Where it may exist in practice, it may not be in documented form. It must be both or employers are needlessly at risk of employment-related problems. Standards for Grooming Time Time plays a major role in wage systems. Grooming is all about hands-on labor. Time is something the effective grooming business manager can easily document daily. The operations forms and computer software used by employees should document time spent on every grooming. Using actual figures, instead of estimates or guesses, owners of businesses can accurately determine average grooming times for their pet clientele. Using average grooming time standards employers can more accurately set standards for the job positions they offer. For example, here are some time-based standards set by Madeline Ogle, author of Copyright © 2012 Find A Groomer Inc. All rights reserved (Continued on page 50) Subscribe www.egroomer.com THE BUSINESS SIDE OF GROOMING THE BUSINESS SIDE OF GROOMING ensuring the department was thoroughly cleaned and in order for the next working day. (Continued from page 48) From Problems to Profits, in her business during the years 19611986. The position provides assurance for business owners that all people and pets in the bathing department are safe at all times, and quality control guaranteed. Experienced Pet Bather Average of 12 pets a day in 8 working hours. Pet bathers prep pets including ears, nails and de-matting when necessary. They bathe pets and hand-dry them, no cage drying. Experienced bathers do Poodle feet clipping where required. They can finish bath-only pets as needed with “bun and bows,” scissor around feet and between pads as required. They note physical and sometimes behavioral observations of pets on their respective Madson Pet Groomer’s Report and Health Alert forms, and note on the Madson Client & Pet History Filecards their initials as the provider of the bathing services. They contact the manager when observations indicate a potential health condition which may require veterinary care. The manager signs the Madson Pet Groomer’s Report and Health Alert form when conditions warrant a medical advisory recommendation advising pet owners to seek veterinary care. Bathing Department Supervisor Average of 10 pets a day in 8 working hours. The supervisor does fewer bathing services in order to closely supervise the bathing operation. New pet bathers receive instruction and supervision from the supervisor. Other supervisory duties included restocking bathing supplies, mixing shampoos and conditioners and 50 Entry-Level Pet Bather Average of 4 to 6 pets day in 8 working hours. Entry-level pet bathers do not do Poodle feet, special care pets, scissoring pet feet or intensive dematting unless they are in training and under active supervision. Today business owners tell us Madeline’s performance expectations in terms of pets groomed are relatively moderate. Why? Madeline’s business operated before the advent of high velocity dryers and improved bathing products. In the end you as the owner will have to evaluate and set your standards for grooming time. We suggest you compile a chart of grooming time averages for your operation. A sample is provided on the previous page of this article. Breed Based Grooming Time Averages Every business should have a list of primary breeds and their expected average grooming times by an experienced pet groomer or pet bather as applicable. State a range of time not spread by more than 20 minutes. For example, state the time in this format, 45 to 65 minutes. Ranges account for variables in the sizes of pets. There are small Shelties and large Shelties. Ranges are not only required due to pet sizes. How modern is your equipment? Are you using products that speed up the drying process? Are you using low quality scissors instead of high grade scissors? We know excellent groomers including ourselves that found scissoring time was cut by up to one-third when they used better quality precision shears. Do you use high velocity dryers? These are just a few reasons why grooming times must be stated in ranges. Don’t use another business owner’s chart of grooming times without updating the times specific to the state of your operation. We suggest putting a copy of your completed chart in your employee handbook. Have job candidates review copies too. Refer to the chart when you state expectations for the number of pets to be bathed or groomed on personnel documentation. If you state 15 bath and dry services in 8 hours (480 minutes) your expectation is an average of 32 minutes per bathing services. Refer to your chart. How possible is that goal on a regular basis when many of your bath and dry times are well over 32 minutes? Be reasonable. There is another important variable to consider. The times in your chart should measure dedicated time grooming one-on-one. Although it is possible for pet bathers in wellequipped bathing departments to have enough space to actively work on more than one pet at a time, do not take that into consideration in setting times for your chart. You can learn more about time standards and access fill-in forms like the chart in this article in CD #4, Pet Groomer Wage Systems by Grooming Business in a Box®. ▲ Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com Happy Birthday Get Well Soon Pet Sympathy Artwork to Make Your Own Specialty Cards Now you can use a set of 4 JPG pictures (shown above) to make 3 specialty cards for your private use with your clients. Use your illustration computer program to add color to them, or use as-is. Add your own message, we provide artwork only. They can be used with any publishing program, such as Microsoft Word, Publisher or compatibles, which allows you to insert custom JPG art. Originally illustrated in the book From Problems to Profits, we are releasing these files for the first time on a very special CD, Business Forms and Appointment Books, a Grooming Business in a Box® publication. For more product information refer to our web site. www.GroomingBusinessinaBox.com PETGROOMER.COM LINKS TAPATALK APP FOR GROOMERTALK℠ The TAPATALK APP is available for most Smartphones including iPhone, Android and Blackberry as well as iPad. The list of supported devices continues to grow. It’s the perfect inexpensive mobile solution to easily access forums, messages and threads. 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All rights reserved Subscribe www.egroomer.com GROOMWISE.COM BLOGS & TALK RADIO Recent Activity www.groomwise.com BLOGS TALK RADIO ARCHIVE Recent Blog Activity at Press Time Listen Anytime Mary Oquendo, CMPTI, CCS, Pet First Aid Taking a Different Path On Demand Recordings Available 24/7/365 Latest Shows Deb Hilley, Grooming Smarter Natural Can Be Easy and Fast Ellen Ehrlich Danelle German, National Cat Groomers Institute of America Never Underestimate the Value of Community Go Mobile and Succeed, Author Danelle German National Cat Groomers Institute of America Christein Sertzel Groomfest!!! Ellen Ehrlich, Go Mobile and Succeed Most Important Thing to Bring to a Grooming Show Dawn Omboy, Queen of Color PETCO, Pet Services Staffing & Training Manager Mitzi Hicks Golden Paws Schools, and Distance Learning Program So Excited! Barbara Bird, Bbird Talk Sue Kopitz Hand Stripping the Terrier Mix Author of Wet Dog Millionaire Lisa Vitello, The Grooming Guru Kevin Kukay Losing a Groomer 123Pet Software for Groomers Daryl Conner, Hairs of the Dog Mary Oquendo, CMPTI, CCS April is Pet First Aid Month Pawsitively Pretty & Pet First Aid Emily Rupe Christina Pawlosky My Nemesis Multiple Award-Winning Stylist Oster Representative PetEdge One More Reason to Like the Master Equipment Polypro Grooming Tub Mitzi Hicks, Golden Paws Schools & Consultation My Dog is Not Matted! Linda Healy Christein Sertzel WI Assn. of Prof. Pet Stylists Element Shears & Canine Spa Therapies Dozens more past shows available including Ask A Pro Telephone Conference Calls recordings. Expand your knowledge of grooming at www.GroomWise.com. eGroomer Journal April/June 2012 Copyright 2012 © Find A Groomer Inc. 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