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SIGNATURE THE CUSTOM, CUSTOM DINING COLLECTION by Canadel SEE HOW TO... CANADEL ON PAGE 17 > CANADEL.CA Table of contents SIGNATURE CUSTOM WITH OPTIONS ........................................ 5 HOW TO ORDER A CUSTOM TABLE SIZE ................ 7 HOW TO ORDER A SOLID TOP TABLE ..................... 9 HOW TO ORDER A CUSTOM COLOR ..................... 11 HOW TO ORDER CUSTOM FABRIC OPTIONS ........ 13 HOW TO ORDER A CUSTOM CASEPIECE .............. 15 SIGNATURE REQUEST FORM ............................... 16 2 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION HOW TO CANADEL HOW TO SELL BIRCH ........................................... 19 HOW TO UNDERSTAND CANADEL QUALITY ......... 20 HOW TO CARE FOR CANADEL FURNITURE .......... 22 HOW TO USE THE CANADEL WEBSITE ................. 23 HOW TO KNOW WHAT WE EXPECT FROM OUR DEALERS ........................................... 24 HOW TO PLACE AN ORDER .................................. 26 COVER DESCRIPTION 42" Rectangular table TAB 0-4211-0250M-HE-4-F Signature side chair CHA 0-0229-0250M-NA NOTE: BACK DETAIL COLOR 02M 18" Bench BEN 0-8902-0250M-18 72" Buffet BUF 0-7202-0250M-MM HOW TO SUBMIT A RETURN ................................ 27 HOW TO WRITE AN ORDER ................................. 28 72" Hutch HUT 0-7277-0250M-MM CANADEL.CA THE SIGNATURE PRICE LIST Canadel already offers over 1 million custom dining options, but sometimes that’s just not enough. Now, you can design a table with no extensions. Create a sideboard with a granite top. Use two or more fabrics on a chair. This information is available and ready to use when you are ready to order. Preview these ideas on the following pages, and see your price list for more information. No need to wait, personalize it today. THE SIGNATURE REQUEST FORM Yes, you have added options with the Signature price list, but is that not enough for you? Need more? Get more, because your custom dining choices just became — ENDLESS. Canadel is available in custom sizes to fit any space. Choose four colors, or more. Tailor your dining set by completing the Request Form. Get what you really want. And for just a little extra, you are elevated to what Canadel customizing is, dining furniture you can’t get anywhere else. The Canadel Signature Request Form on page 16 is provided for modifications to our products. No cancellations, changes or holds can be allowed for an order for which materials have been specially ordered. Our ability to honor your Signature Request is based on the extent of the modifications you desire. For these reasons, complete and accurate information is required on ALL requests. A minimum of 2 to 3 weeks additional delivery time is necessary based on the current production workload. “ Where your furniture is made is your decision. ” PROUDLY MADE IN NORTH AMERICA 700, Canadel Avenue / Louiseville (Quebec) Canada J5V 2L6 WWW.CANADEL.CA 3 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION Please allow more time for personalized orders. CANADEL.CA 1 2 4 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION 1 Signature round table TAB 0-5400-0235M-SE-4-F 2 Table base BAS 0-5400-NA02M-SE NOTE: APRON DIFFERENT COLOR 35M The Signature Limitations The Signature program allows you to create custom, custom dining. Although most requests are granted we WILL NOT : - Rescale a chair - Design a new item - Rescale a storage piece - Make a stool higher than 30” - Make a non-existing stool to match a chair - Make a 3, 4 or 5 leaf table with a base 3 24" Upholstered swivel stool with arms STO 0-2005-LW02M-24-SA-WA Canadel is a “Custom with Options” company, Color and Finish Options, Table Leg and Base Options, Table Shape and Size Options, etc. In addition to these Standard Custom Options, Canadel has created the Canadel Signature Program which is essentially a “Custom, Custom” Program. CANADEL.CA Custom with Options The thought behind this program is to try and not say “NO” to any request provided it can be done for a reasonable charge. Since the Signature Program is a “Custom, Custom” Program each request must be submitted to Canadel on The Signature Request Form to determine if the specific request is possible and to obtain the appropriate charge. The Canadel Signature Program is designed to allow customers that may have not been able to find exactly what they wanted in the past to satisfy their home furnishings needs with Canadel products. Signature Planked Table TAB 0-0271M-CC-4-F 5 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION Note: 42" X 72" SOLID PLANK RECTANGULAR TABLE WITH V GROOVES CANADEL.CA Custom with Options Build a table to your specifications, width, length, height, number and size of leaves. The perfect table for your home is a request away. To Order this Table Do you like the 4211 table size 42” x 64” x 84” but need something just a little smaller? Create your own 40” x 60” x 76” table. TO ORDER THIS TABLE: Wood: 0 Width: 40” Color 1: 11 Height: 30” Color 2: 11 Leaves: (1) 16” Finish: M Shape: 1 Option 1: EE Note: 40” X 60” X 76” RECTANGULAR TABLE Option 2: 4 WIDTH: 40” Model #: CUSTOM Total Length: 76” 16” LEAF 16” LEAF LENGTH: 60” — 76” WITH 16” LEAF To Order this Table Do you like the 4401 table size 44” x 44” x 64” but need something smaller? Create your own 42” x 42” x 52” round table. TO ORDER THIS TABLE: Width: 42” Model #: CUSTOM Total Length: 52” Color 1: 23 Height: 30” Color 2: 23 Leaves: (1) 10” Finish: A Shape: 0 Option 1: EE Note: 42” X 42” X 52” ROUND TABLE WITH ONE LEAF 10” LEAF LENGTH: 42” — 52” WITH 10” LEAF To Order this Table Do you like the square table 6011 size 60” x 40” x 60” but need something smaller? Create your own 50” x 40” x 50” table. TO ORDER THIS TABLE: Wood: 0 Width: 50” Model #: CUSTOM Total Length: 50” Color 1: 03 Height: 30” Color 2: 03 Leaves: (1) 10” Finish: M Shape: 5 Option 1: AA Option 2: 4 Note: 50” X 40” X 50” SQUARE TABLE 10” LEAF 10” LEAF LENGTH: 40” — 50” WITH 10” LEAF WIDTH: 50” 6 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION Option 2: 4 10” LEAF WIDTH: 42” Wood: 0 Use the sketches and the order form below to create your custom table size. Please complete all information including a NOTE to describe your table. *Table tops shown. CANADEL.CA How to Order a Custom Extension Table Wood: (table top) ROUND SHAPE Color 2: 0 Color 1: WIDTH Model #: (table body) Finish: Option 1: (leg or pedestal style) Option 2: Width: INCHES Total Length: INCHES Table Height: INCHES Leaves: ( INCHES ) Shape: RECTANGULAR SHAPE 1 WIDTH (edge) Note: 2 5 BOAT SHAPE 4 LENGTH LENGTH WIDTH SQUARE SHAPE WIDTH LENGTH 7 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION OVAL SHAPE WIDTH LENGTH CANADEL.CA Solid Top Tables Build a table without leaves or seams with wood running widthwise. This option allows you to create a one piece table top that is clean, simple, and striking. See the Signature price list for available table sizes. CUSTOM SIZES ARE AVAILABLE WITH THE SIGNATURE REQUEST FORM. TO ORDER THIS TABLE: Wood: 0 Width: 42 INCHES Color 1: 11 Height: 30 INCHES Color 2: 11 Shape: 1 WIDTH: 42” Model #: CUSTOM Total Length: 78 INCHES Finish: M Option 1: EE Option 2: 4F Note: 42" X 78" SOLID RECTANGULAR TABLE LENGTH: 78” Solid Table Tops | Plank Instead of the wood grains running the width, (as shown above) they run the length of the table (as shown below). See the Signature price list for available table sizes. Specify the size and the wording: PLANK to indicate this style. CUSTOM SIZES ARE AVAILABLE WITH THE SIGNATURE REQUEST FORM. Wood: 0 Width: 38 INCHES Model #: 3811 Total Length: 78 INCHES Color 1: 23 Height: 30 INCHES Color 2: 23 Shape: 1 Finish: A Option 1: EE Option 2: 4F WIDTH: 38” TO ORDER THIS TABLE: Note: 38” X 78” SOLID PLANK RECTANGULAR TABLE Solid Table Tops | Plank with V Grooves Create an authentic farmhouse style table with this planked table top option. The wood grain runs the length of the table AND features grooves. Specify the size and the word: PLANK WITH V GROOVES to indicate this style. CUSTOM SIZES ARE AVAILABLE WITH THE SIGNATURE REQUEST FORM. TO ORDER THIS TABLE: Wood: 0 Width: 38 INCHES Model #: 3811 Total Length: 78 INCHES Color 1: 02 Height: 30 INCHES Color 2: 02 Shape: 1 Finish: M Option 1: AA Option 2: 4F WIDTH: 38” 8 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION LENGTH: 78” Note: 38” X 78” SOLID PLANK WITH V GROOVES RECTANGULAR TABLE LENGTH: 78” *VERY IMPORTANT TO MENTION “V GROOVES” IN NOTE AREA. Use the sketches and the order form below to create your solid top table. Please complete all information including a NOTE to describe your table. CANADEL.CA How to Order a Solid Top Table Wood: ROUND SHAPE Color 1: (table top) Color 2: (table body) 0 Finish: WIDTH Model #: Option 1: (leg or pedestal style) Option 2: Width: INCHES Total Length: INCHES Table Height: INCHES RECTANGULAR SHAPE Shape: WIDTH (edge) 1 Note: WIDTH SQUARE SHAPE 5 OVAL SHAPE WIDTH LENGTH LENGTH LENGTH DT H BOAT SHAPE 6 4 *Triangle tables are available in one width, from 48” - 66” from corner to corner. LENGTH WIDTH WI TRIANGLE SHAPE 9 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION 2 Traditionally Canadel builds tables with Color 1: Table top, and Color 2: Table apron and legs/pedestal. Personalize your table by selecting your own color combination. TO ORDER THIS TABLE: TOP COLOR: 11 Wood: 0 Width: 42 INCHES Model #: Length: 78 INCHES Color 1: 11 Height: 30 INCHES Color 2: CUSTOM Shape: 1 APRON COLOR: 52 Finish: M Option 1: HH Option 2: 4F Note: APRON COLOR: 52 LEG COLOR: 11 HEIGHT: 30” CANADEL.CA Custom Table Color LEG OR PEDESTAL COLOR: 11 LENGTH: 78” Custom Chair Colors Routinely Canadel’s two tone finishing is as follow: COLOR 1 – CHAIR SEAT COLOR COLOR 2 – CHAIR BODY COLOR 10 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION With the Signature collection mix and match colors to personalize your chair. Specify with a picture and description of what color goes where and we will build it. TO ORDER THIS CHAIR: Wood: 0 Model #: 0100 Color 1: 03 Color 2: 30 CUSTOM COLOR 1: BACK DETAIL COLOR Custom color 1: BACK COLOR DETAIL 03M Custom color 2: Finish: M COLOR 1: SEAT COLOR Option 1: NA Option 2: Note: BACK DETAIL COLOR: 03M COLOR 2: BODY COLOR Use the sketches and the order form below to create your custom finished table. Please complete all information including a NOTE to describe your item. Please feel free to include a photocopy of your selected item. Use arrows to specify what finish goes where. HOW TO ORDER A CUSTOM COLOR TABLE CANADEL.CA How to Order a Custom Color USE ARROWS ON SKETCH TO INDICATE CUSTOM COLOR PLACEMENT Wood: Model #: Color 1: (table top) Color 2: (table apron and leg/pedestal) Finish: Option 1: (leg or pedestal style) Option 2: (edge) Leaves: Shape: Note: Wood: Model #: Color 1: (seat color) Color 2: (body color) Custom Color 1: Custom Color 2: Finish: Option 1: Option 2: Note: USE ARROWS ON SKETCH TO INDICATE CUSTOM COLOR PLACEMENT 11 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION HOW TO ORDER A CUSTOM COLOR CHAIR CANADEL.CA Fabric Options Mix and match fabrics and leathers: Canadel upholstery is traditionally one fabric or leather. Personnalize your dining with two, even three fabrics. TO ORDER THIS STOOL: Wood: 0 NOTE: DE Model #: 1502 Color 1: DE Color 2: 33 NOTE: EG COLOR 1: DE Finish: G Option 1: 24 Option 2: F Note: UPHOLSTERED STOOL WITH DE FABRIC ON SEAT AND OUTSIDE BACK, EG ON INSIDE BACK Upholstered Arm GIVE YOUR ARMCHAIR A PERSONAL TOUCH. 12 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION Specify the armchair and the fabric or leather and we will apply it to the top of the arm. Add comfort and style. Please note: Arm styles vary with the chair style. TO ORDER THIS CHAIR: Wood: 0 Model #: 0138 Color 1: IT Color 2: 33 Finish: A Option 1: EE Option 2: WA Note: UPHOLSTERED ARMS: IT UPHOLSTERED ARM OPTION Use the sketches and the order form below to create your custom finished table. Please complete all information including a NOTE to describe your item. Please feel free to include a photocopy of your selected item. Use arrows to specify what finish goes where. COLOR 2: CHAIR OR STOOL BODY COLOR CANADEL.CA How to Order Custom Fabric Options OUTSIDE BACK HOW TO ORDER FABRIC OPTIONS Wood: Model #: INSIDE BACK Color 1: Color 2: COLOR 1: SEAT (body color) Finish: Option 1: Option 2: Note: Wood: Model #: Color 1: (seat or fabric color) Color 2: (body color) Finish: Option 1: Option 2: Note: 13 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION HOW TO ORDER FABRIC OPTIONS CANADEL.CA Custom Hutches Solid Sur face Buf fet Top Traditionally Canadel hutches are Color 1: hutch back, Color 2: hutch body. Personalize your hutch with a contrasting crown molding color or change the hutch back style. SELECT A CORIAN ®, ZODIAQ ® OR GRANITE COLOR CROWN MOLDING COLOR HUTCH BACK OPTION GRANITE AND ZODIAQ ®: EDGE 4 ONLY 1 Mirror 1 2 Wood 2 TO ORDER THIS HUTCH: TO ORDER THIS BUFFET WITH GRANITE SA: Wood: 0 Finish: A Wood: 0 Finish: M Model #: 6077 Option 1: EE Model #: 5401 Option 1: JJ Color 1: 01 Note: CROWN MOLDING IN 01M Color 1: SA Note: GRANITE TOP IN SA Color 2: 24 14 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION CORIAN ®: ALL 4 EDGES Color 2: 01 Contrasting Floating Door Panels Plank with V Grooves Buf fet Top TO ORDER THIS BUFFET: TO ORDER THIS BUFFET: Wood: 0 Wood: 0 Option 1: MM Model #: 5402 Color 1: 03 Color 2: 30 Finish: M Option 1: EE Model #: 6002 Note: FLOATING DOOR PANELS IN 03M / WOOD KNOBS 03M, HARDWARE FROM DD SERIE Note: PLANK TOP IN 01A WITH V GROOVES Color 1: 01 Color 2: 24 Finish: M Hardware Buf fet Edges for wood Tops All storage and display pieces ship with the hardware shown in the catalog. Personalize your unit by ordering NO HOLES DRILLED and/ or NO HARDWARE, or SELECT HARDWARE FROM ANOTHER SERIES. All buffets come with the edge shown in the catalog. Personalize your buffet with an edge that matches your table. 1 3 2 4 CANADEL.CA How to Order a Custom Casepiece THE OPTIONS ARE ENDLESS! Build your custom storage or display piece with any of the highlighted options below. HOW TO ORDER A CUSTOM HUTCH CROWN MOLDING COLOR WOOD DOOR PANELS VS GLASS DOOR PANELS Wood: Model #: Color 1: (hutch inside back) Color 2: HUTCH INSIDE BACK OPTION - Mirror - Wood (body color) Finish: Option 1: (series style) HUTCH HARDWARE OPTIONS Note: BUFFET EDGE HOW TO ORDER A CUSTOM BUFFET Wood: BUFFET HARDWARE OPTIONS Model #: Color 1: (buffet top) Color 2: BUFFET HARDWARE OPTIONS Finish: Option 1: (series style) Option 2: Note: FLOATING DOOR PANEL COLOR 15 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION (buffet body) CANADEL.CA SIGNATURE REQUEST FORM Please use this form and allow 2 to 3 business days for a response. Email: signature@canadel.ca or Fax 1-800-927-1565 Store Fax # Date Store Phone # Store Name City, State Customer Name Salesperson - NO CANCELLATIONS OR CHANGES CAN BE ALLOWED. - WE MAY NOT BE ABLE TO ACCOMODATE ALL REQUESTS. - THE SIGNATURE PROGRAM WAS CREATED TO ALTER AN EXISTING PRODUCT, NOT CREATE A NEW ONE. - IN CERTAIN CASES, A MINIMUM OF 2 TO 3 WEEKS WILL BE ADDED TO THE REGULAR LEAD TIME. 16 | SIGNATURE, THE CUSTOM, CUSTOM DINING COLLECTION QTY PRODUCT TYPE WOOD ITEM # COLOR 1 COLOR 2 FINISH OPTION 1 Fill in information above as much as possible. Below, provide the details to your request. All order information (i.e. color) is essential to your quote. NOTE: Signature Request options include but are not limited to the Signature Collection Catalog. OPTION 2 HOW TO... CANADEL CANADEL, WORLD LEADER IN CASUAL DINING CANADEL.CA COVER DESCRIPTION 18 | HOW TO... CANADEL Rectangular table TAB 0-4211-3434G-XH-4 Table base BAS 0-4211-NA34G-XH Upholstered side chair CHA 0-1256-JW34G-NA Upholstered armchair CHA 0-1256-JW34G-NA-WA CANADEL.CA How to Sell Birch COMPANY HISTORY Founded in 1982 in Louiseville, Québec, Canadel is a family-owned company specializing in the design, assembly, finishing, and marketing of dining room and kitchen furniture. Today, Canadel employs over 700 highly skilled professionals who work with solid wood, a noble material, to provide the consumer with the best quality and construction available in the industry. All our products are assembled, treated, painted, finished, and packaged by hand, with painstaking care and under scrutinizing quality control. And for your further satisfaction, all our manufacturing processes are designed to be environmentally friendly. FACTS ABOUT WOOD Our craftsmen take great professional care in selecting the materials used in manufacturing our furniture. Surrounded by vast forestlands, Canadel products are made from solid North American white birch, a mature fiber species that is sustainably managed with the greatest respect for the environment. Forests are government and privately owned and regulated--trees must be fifty years old to harvest; for each tree cut, two are planted. Close proximity to materials makes Canadel furniture ecologically friendly to ship and deliver; supporting North American craftsmen makes Canadel responsible to our economy; use of recycled fibers for all cardboard packaging whenever possible and 75% re-use in residual paint makes Canadel kind to the environment. Because this is our home, we at Canadel believe that it is our responsibility to invest in tomorrow, today. HARDNESS AND DURABILITY Although resembling maple, cherry, and mahogany, North American white birch is actually much harder than these woods, providing a strength and durability that is more similar to oak. Over time, your furniture will endure, maintaining the solid beauty that makes it Canadel. JANKA HARDNESS SCALE (THE HARDER THE WOOD THE HIGHER THE NUMBER) Alder 800 Beech 850 BIRCH 1260 Cedar 500 Cherry 950 Elm 830 Hickory 1820 Oak 1290 Pine 540 Mahogany 800 Soft Maple 850 Teak 1000 CONSTRUCTION What makes Canadel different? Mortise and tenon joints make tables, chairs, and barstools strong and sturdy. Triple “finger” grooved corner blocks hold and lock the leg and aprons in place. Up to eleven-step finishing and ten-step inspection ensure that the quality of your piece is protected during shipping with three-layer packaging and humidity-seal. Hand-assembled and hand-finished, with a vast array of colors and styles, Canadel makes every order one-of-a-kind. Because solid wood table tops expand and contract with changes in temperature and humidity, Canadel will not replace as defective a table top that has a slight gap in the center or at the edges where two table halves meet. This separation is normal and will occur on all solid table tops. Extra care should be taken to control the temperature and humidity in the home, in order to minimize the normal expansion and contraction that the changing seasons can cause. Do not expose the product to direct sunlight, as the sun’s ultraviolet rays will cause any solid wood product to change over the course of time. 19 | HOW TO... CANADEL SOLID WOOD TABLE TOPS CANADEL.CA HOW TO UNDERSTAND CANADEL QUALITY EXPERIENCE QUALITY CONSTRUCTION Baked-On Catalyzed Lacquer is applied to all tables, chairs, barstools, and storage items. Rectangle Table Edges: Note this table will have a rounded edge if ordering with edge 1 or 2. This table will have a straight, right angle, edge if ordering 3 or 4. Gap covers provides seamless aprons and allow for minor table expansion, if necessary, in heat and humidity. Our tables are designed to fit perfectly without the need of locks. Undersides of tables are completely sealed with ultraviolet seal coat and reinforced with antiwarp boards to prevent warping due to humidity. Corian table tops are 1/2” thick. Wood, Zodiaq and Granite table tops are 3/4” thick and the Champlain Collection features a 1” thick table top. Apron edges are worked by hand for a smooth finish that won’t catch clothing. Solid wood sliding tracks make tables easy to open and close, and keep the entire unit strong and sturdy. See detail 2. Blocked to prevent cracking or twisting. *Now also finger grooved to increase stability! See detail 1. DETAIL 1: DETAIL 2: DETAIL 3: The finger-grooved corner block holds and locks the table aprons in place Pedestal tables are constructed with a gear-rachet mechanism for an easy open and close table. Care: Soapy water and a damp, soft cloth is all you need! 20 | HOW TO... CANADEL Three leaf tables are built with a center leg for support, Four and Five leaf tables are built with two center legs for added support and have one non-removable leaf. With the exception of the BB and KK Legs the center legs will match the Outside legs specified. Table with 3 leaves includes one center leg for support Table with 4 leaves has one nonremovable leaf and include two center legs for support CANADEL.CA All back support pieces are steam-bent to prevent cracks. They are also glued and pinned for strength and durability. Lumbar and middle back support is added for comfort during long periods of use. 2 inch Polyfiber Cushions and Web Seating provide comfort and durability. Memory swivel stools will always return to the front position. Each leg joint is corner blocked and finger grooved to provide maximum stability. See detail 4. Always measure your counter or bar. Most kitchen counters are 36” and you need 12” between the seat and the counter top for maximum comfort. 24” stool height for a 36” counter, 30” stool height for a 42” bar. Hand leveled legs eliminate rocking. ALL ARM CHAIRS ARE DESIGNED TO FIT UNDER THE CANADEL TABLE APRONS Shipped with Silicon glides, felt tip glides are also included with each chair, bench and barstools for hard floors. See detail 4. NO STOOLS WITH ARMS ARE DESIGNED TO FIT UNDER THE CANADEL TABLE APRONS DETAIL 4 All our furniture is made of solid wood for a luxurious look and strength that will last. Inside the buffet is a shelf that runs along the entire back, ½” the depth and ½” the height of the interior. Buffet doors with floating centers to withstand changes in humidity without cracking. Hutches are equipped with variable-intensity lights to give your china and silver the shine they deserve. Turn on and adjust hutch toplight intensity with an easy, one-touch dimmer switch. Drawers have English dovetail construction with central wood glides, solid wood corners and plastic drawer stops for perfect alignment and sliding. A silverware insert lets you store and protect your silverware or flatware. Corner Cabinets come in two pieces but we use one Item number. If your client wants just the base they can simply cut the price in half and specify base only on the order. Corner Depth: Wall Dimension from front to corner 21 | HOW TO... CANADEL Hutch tops are finished for birds eye viewing. CANADEL.CA How to Care for Canadel Furniture CATALYZED LACQUER FINISH EASY CARE TIPS ASTM-D-1308-57 METHOD A few basic steps are all it takes to protect your furniture and keep your new investment looking as beautiful as it did the day you bought it. The following chart illustrates the QUALITY OF OUR FINISHES which withstand the use of all standard domestic products. ASTM: American Society for Testing and Materials DOMESTIC PRODUCTS 24 HOUR EXPOSURE Water ..........................................................No effects Vinegar .......................................................No effects Wisk™ detergent........................................No effects Coffee .........................................................No effects Tea ..............................................................No effects Ethyl alcohol 100% .......... Slight Softening Recovers Naphtha .....................................................No effects Diluted ammonia .......................................No effects Coca Cola™ ................................................No effects Grape Juice ................................................No effects Whisky ........................................................No effects For your comfort and for the protection of your furniture, use a humidifier or air conditioner to keep your home’s relative humidity between 30 and 40%. Avoid dragging hardwood furniture when moving it Store table leaves as close as possible to the table itself. It’s better to store dining room table leaves in an upstairs closet than in a damp basement. Avoid placing furniture directly in front of radiators, heating vents or wood burning stoves. Immediately wipe away any liquid that spills on the table top. Avoid using window cleaners, as they contain ammonia, which attacks the furniture’s lacquer finish. To protect your furniture’s finish, avoid exposing it to direct sunlight on a daily basis. All Corian ® leaves should be stored Corian ® side down, NOT standing up. Iodine ................................................................. Stain Bleach ........................................................No effects FINISHING PRODUCTS Olive Oil ......................................................No effects Our tables are custom built with Solid Birch, however they are still wood. For everyday use, we recommend placemats, trivets, and table pads to protect against scratches, dings or dents. Ketchup ......................................................No effects Mustard ......................................................No effects Lipstick.......................................................No effects China Ink ....................................................No effects 22 | HOW TO... CANADEL CATALYZED LACQUER All Canadel surfaces are covered with a bakedon Catalyzed Lacquer protection. This Lacquer is highly resistant to marking, scratching and staining. It combines the transparency of lacquer with the stability and the durability of a catalyzed varnish, and is applied to every surface your customer will use. Rule of thumb: If the customer can eat, drink or digest a food product, it may safely be left on a Canadel product for up to 24 hours! This BENEFIT is very important for families and people who plan on using their Canadel dining everyday! CANADEL.CA How to Use the Canadel Website A key component of the success of Canadel has been a quality presentation of our products and a corresponding sales approach that provides the consumer with all the information necessary to make a truly informed purchase decision. This includes an explanation of the variety of colors and wood types available, which not only affects the actual retail price of our products, but can also affect Canadel’s ability to satisfy each consumer’s unique expectations. We have always believed that an essential ingredient of our success is the personal interaction between well-trained sales personnel and the retail consumer. We continually strive to improve the quality of that interaction to the benefit of our company and our dealers. It has come to our attention that Canadel products have been offered for sale on the Internet. While we recognize that the Internet may be suitable to many forms of communication, we believe it is an extremely poor medium for promoting and selling our products since it does not allow for the personal interaction we consider so vital to the successful marketing and promotion of Canadel products. This form of promotion also raises a number of related potential problems that could adversely affect the image and degree of consumer satisfaction associated with our products. For example, an integral part of ensuring consumer satisfaction is prompt and responsible warranty service. If the product was sold through the Internet to a location remote from that of the actual dealer, the quality of such follow-up service would undoubtedly be inadequate and our image with the consumer could be damaged. In addition, further shipping and handling of our product greatly increases the risk of mistreatment and damage by common carriers. It would undoubtedly lead to increased consumer complaints and, in many cases, void the Canadel product warranty, leading to further consumer dissatisfaction. In light of these factors, Canadel has decided that dealers advertising its products for sale on the Internet will risk termination of their dealer authorization. Canadel dealers may promote the fact that they offer Canadel products in their retail locations, but no specific offer to sell or advertising of specific models or prices will be allowed. We know you will join us in appreciating the long-term, mutually beneficial implications of this policy decision, which is effective immediately. 23 | HOW TO... CANADEL FIND THE COMPLETE COLLECTION OF CASUAL DINING FURNITURE AT WWW.CANADEL.CA CANADEL.CA How to Know what we Expect from our Dealers Our reputation for quality has been an important part of our success, and our commitment to standing behind our products is unsurpassed. Canadel warrants its materials and workmanship for a period of one year following the date of delivery to the retailer. If a defect appears within this time, we will take the following steps to correct it. Repairs or replacements under this warranty will be made through an authorized Canadel retailer, preferably the same retailer from whom the product was originally purchased. Once the retailer is notified of the problem, it may be necessary for Canadel or the retailer where the product was purchased from to arrange an inspection to determine whether or not the defect in question is a result of workmanship. If a manufacturer’s defect does exist, it will be repaired. If repair is impracticable, Canadel will replace the product with merchandise of equal type and quality. You will not be charged for any repair or replacement of furniture due to a manufacturer’s defect. LIMITATIONS FRIENDLY SERVICE This warranty applies only to furniture used for normal household purposes and not in commercial establishments. It is also valid only on furniture purchased from an authorized Canadel retailer. Excluded are any consequential or incidental damages, meaning any loss, expense or damage other than a factory defect. All contact with the consumer shall be conducted by the dealer. The dealer is expected to provide service directly to the consumer for the Canadel products it sells and to take action on bona fide complaints from its customers. The dealer is expected to assume responsibility for the followup on service issues presented to him. IMPROPER CARE AND USE Furniture from Canadel requires some routine maintenance. We will not repair or replace f u r n i t u re t h a t h a s b e e n a b u s e d , n e g le c te d , exposed to extreme humidity or temperature, or altered, or that has received unauthorized repairs. Nor will we cover damages resulting from normal wear and tear or accidents including scratches, burns, watermarks or indentations. To avoid damage due to excessive heat, never place directly on the surface anything that is too hot to hold in your hands. This warranty gives you specific legal rights; rights may vary from state to state and from country to country. All Canadel product defect issues must be treated through our service department. Depending on the information and the depth of an existing problem, Canadel’s customer service will provide the best possible service solution in regards to these issues. If a consumer contacts Canadel directly, he will need to provide a proof of purchase for us to open a service file and he will be referred to the store where he purchased his furniture because it is the store’s responsibility to resolve customer service issues with consumers. NOT INCLUDED IN THIS WARRANTY Handling charges; 24 | HOW TO... CANADEL DIFFERENCE IN COLOR AND GRAIN Because of the workmanship and the natural materials used in each item made by Canadel, minor variations can occur from one piece to the next. This warranty does not cover such minor differences between your furniture and floor samples, finish samples or printed illustrations. Inspection fees; Freight charges from store to consumer on exchanges; No credit for repairs can exceed the total value of the repaired item. CANADEL.CA How to Know what we Expect from our Dealers BASIC POLICY This statement has been prepared to inform dealers of the policies of Canadel, applicable to the sale of Canadel products manufactured and distributed under the Canadel trademark (hereafter “Canadel products”). It is Canadel’s policy to distribute products on a selective basis to those dealers who, based on our experience and judgment, will preserve and e n h a n ce t h e p re st i g e a n d re p u ta t i o n t h a t Canadel has built over many years, and who will contribute to our long-term sales growth. It is also our policy to avoid overrepresentation of the product lines within a given market area, which could damage our reputation and the image of Canadel products and reduce the incentive for dealers to devote resources to stock, display and promote Canadel products. It is our policy not to sell to any dealer who adopts distribution or sales methods that will have an adverse effect on our sales and ability to compete. SPECIFIC POLICIES We expect the following from our dealers: A. Sales Volume: We expect the dealer to do its utmost to promote the sale of Canadel products and maintain a sufficient level of ongoing business with us to enable the dealer to properly market Canadel products, meet its sales potential, and justify Canadel’s continuing servicing of the account. C. Advertising, Promotion and Solicitation: Canadel expects the advertising and promotional activities of its dealer to reflect the image of quality associated with the name Canadel. We also expect proper trademark usage in all advertising in such a way as to ensure that these trademarks are never compromised. All such advertising should only appear in local media where the dealer’s retail facility is located, not nationally. To do otherwise is in violation of these policies. It is also contrary to our policies for a dealer to solicit or promote the sale of the product outside the local marketing area in which the dealer’s retail facility is located. Advertising and promotion shall be done in a tasteful and non-misleading manner and shall present the Canadel name in a way that preserves and enhances its reputation as a premier company in the furniture industry. D. Display: We expect our dealers to maintain a representative and complete display of Canadel products to give consumers the opportunity to see and inspect Canadel products. When a dealer does not have a display of Canadel products in a location where the dealer is attempting to sell the products, it is considered inappropriate and a violation of this policy to direct potential purchasers to view Canadel products at another retail location where Canadel products are properly displayed. E. Sales Personnel: The dealer is expected to be adequately staffed with trained and competent sales personnel able to present Canadel products to consumers in the most effective manner. B. Dealer Locations and Changes: Canadel markets Canadel products only to authorized retail dealers. It is contrary to this policy for a dealer to sell to retailers, wholesalers, buying services or cooperatives. S e l l i n g to d e co ra to rs o r t h e d e s i g n t ra d e is not a violation of our policy if the dealer operates a bona fide showroom for the design and decorator trade. Nothing herein shall restrict a dealer’s method of doing business for goods and services not manufactured or supplied by Canadel. 25 | HOW TO... CANADEL F. Wholesaling: A dealer is expected to maintain a showroom facility where it is authorized to receive Canadel products for resale. The approval of any one showroom facility does not authorize a dealer to offer Canadel products for resale at any other facility, including any it may add or move to in the future. In the event that ownership, control, management or location of the dealer’s showroom changes or the dealer opens facilities in addition to those approved at the time the relationship was established, Canadel reserves the right to terminate the dealer’s authorization or refuse to accept orders from or ship orders to said facilities. CANADEL.CA How to Place an Order PLACING AN ORDER G. Ordering: K. Miscellaneous: The dealer is responsible for providing accurate information, including item numbers, colors, and quantities. Canadel is not liable for any loss or incidental or consequential damage due to delays in delivery of Canadel products. For administrative convenience, some dealers occasionally make reference on their purchase order to the name of the end purchaser of the goods. Although Canadel will “tag” these orders as requested, it should be understood that the only sale and purchase relationship Canadel establishes is between itself and its dealers. Canadel does not, and will not, accept any orders for its products for the benefit of any third party, including the end purchaser whose name appears on a purchase order submitted by a dealer. Canadel reserves the right to alter or amend this policy at any time by written notice to the dealers. H. Acceptance, Shipment and Cancellation of Orders: All orders are subject to acceptance by Canadel at its head office. Orders that have been accepted are subject to withdrawal or cancellation by Canadel prior to shipment if, in Canadel’s judgment, manufacturing or business conditions make shipment unfeasible or if Canadel deems that the dealer’s credit status makes such action necessary. All cancellations and changes are subject to Canadel’s approval. Cancellation, if accepted, is subjected to a cancellation charge of 15%. Orders cannot be cancelled by the dealer after production has begun. I. Terms and Pricing: All prices are prepaid and charge from Louiseville according to the transportation chart effective in the USA. For Canada, these terms will be effective as of January 2010. Invoices will be based on prices in effect on the date the order is accepted, with the following execptions: future delivery is requested by the dealer and the prices change during the interim period or the dealer refuses a product ready for shipment. In both such cases, invoices will reflect the prices in effect at the time the shipment is made. J. Credit Standing: 26 | HOW TO... CANADEL The dealer is expected to maintain a satisfactory credit standing with Canadel and with the business community in general. The aggregate amount of unpaid invoices may not exceed the dealer’s authorized credit limit, established and periodically reviewed by Canadel. Canadel shall have the right to require immediate cash payment at any time it deems necessary for its protection. All payments shall be made to Canadel as called for in the terms of sale. Invoices are due net 30 days from the invoice date. Shipment of orders may be delayed until past due accounts are current. SHIPMENTS & FREIGHT DAMAGES L. Truck Shipments: Canadel has developed a preferred carrier program which can differ by territory and by country. The name of the carrier is indicated on the bill of lading. No freight claims are required as we have a freeastray agreement with our authorized carriers. CANADEL.CA How to Submit a Return RETURNS GENERAL M. Return of Merchandise: N. Termination of Relationship: Merchandise must be inspected immediately upon receipt and any claims should be made at that time. Canadel cannot be held responsible for warehousing conditions and for the dealer’s decisions to exchange merchandise without discussing the reason of the exchange with our service department. The dealer has the right to determine its own business policies as it sees fit and to decide how and with whom it conducts business. We have the same right. If the dealer believes that the policies set forth in this document are unsuited to its business, the dealer may, for any reason and with or without cause, terminate its relationship with Canadel. Likewise, Canadel reserves the right, for any reason and with or without cause, to decide to accept or fill any order submitted to it. In no way does this policy statement requires Canadel to establish that any policies have been violated or restricts Canadel’s absolute right to terminate the dealer relationship at any time and discontinues sales and shipment of its products to the dealer at any time Canadel believes such action to be in its best interest. If the product is defective, the dealer must notify Canadel immediately, complete and send the service form (FRS) with digital picture. Canadel may refuse merchandise returned without proper packing or authorization. If the merchandise is not returned by the proper carrier, Canadel is not responsible for the freight charges or damages that may occur. Total freight charges are the responsibility of the store who returned the merchandise by the wrong carrier. Canadel may elect to authorize repair or make other adjustments in lieu of an exchange. This policy has been developed to assure we maintain a good understanding and a good relationship with all parties. Our goal is to achieve the best possible solutions for customer service issues. All decisions related to withdrawing products or terminating relationships are made at the company’s head office. Since the selection and termination of authorized dealers is at the Company’s sole discretion, dealer complaints concerning such matters or concerning the compliance of other dealers to any of the policies set forth herein will not be entertained by the Company, and neither the Company nor its sales representatives will discuss such matters with dealers. O. Acceptance: By placing orders for Canadel products after receipt of this policy statement included with the Canadel catalog, the dealer accepts the policies set forth herein. The dealer also agrees that disputes arising in relations between Canadel and the dealer shall be governed by the laws of the district of Trois-Rivières, Quebec, Canada, and submits itself to the jurisdiction of the Provincial Court in the Province of Quebec for resolution of any disputes arising from or related to this statement of Sales and Distribution Policies or transactions between the dealer and Canadel. If you do not agree to such dealer policies, please advise us promptly so that we may remove your name from our authorized dealer list. Unless we hear from you to the contrary in writing within the next thirty days, it will be understood that you accept these policies. 27 | HOW TO... CANADEL Returns will not be accepted without Canadel’s written authorization. Once authorization is granted, the dealer has to take an appointment and return the defective goods immediately by the carrier mentionned on the return authorization form. If not returned within the 6 months (180 days) period, it will be treated as follows: 6 months and up to one year after the RA# was issued, partial credit only will be issued as specified on our RA forms. No credit will be issued for items returned after the one year is over. CANADEL.CA How to Write an Order A STEP BY STEP GUIDE TO ORDERING CANADEL PRODUCTS Here is an example of a Canadel order form layout. See page 15 for another example. Date Invoice to Ship to Date Required Customer Order # Ship Via Sales Person Qty Product Type Wood Item # Color 1 Color 2 Finish Option 1 Option 2 #1 #2 #3 #4 #5 #6 #7 #8 #9 28 | HOW TO... CANADEL Here is how you determine the exact order number for each item: Steps Descriptions #1 Quantity: #2 Product type: CHA: chair, BEN: bench, STO: stool, TAB: table, BAS: pedestal base, BUF: buffet, pottery cabinet, dry goods pantry, kitchen island, display bar cabinet, entertaining console, HUT: hutch, CNR: corner cabinet, SER: server, MIS: Lazy Susan, cutting board, tray, MIR: mirror # 3 #3 Wo type: Wood #4 Item number: Always 4 numbers #5 # 5 Color Co o lo l r 1: inside back, wood knobs Chair and stool seat (wood or fabric), table top, buffet top, hutch insid de back k, wo ood od k n b no bss (antique knobs will match body), Corian®, Granite, Zodiaq®, NA (no (not n t ap applicable), ppliccable ab ble e), ) G Gla Glass lla asss ttop op N NA A #6 Color 2: Body Color or NA (not applicable), glass top: NA #7 #7 Finish: F ni Fi ns sh h: (M) ( ) Matte (M e finish, (G) Glossy finish, (A) Antique finish #8 Option 1: Table legs: AA, AL, BB, CC, CL, EE, EL, GG, HD, HE, HH, HL, II, PB, PF or pedestal styles: QQ, RR, RL, SS, UU, WW, XA, XB, XC, XD, XE, XF, XG, XH case goods series: AA, EE, MM, NN, OO, PP, QQ chair leg styles: AA, BB, CC, GG, HH, PC, PF, NA (no leg options) stool height: 18”, 24”, 30” leg options: 24” FIXED STOOL, AL, EL, CL, HL #9 #9 Option O pti Op tii on 2: 2: Table Tab able le top le top edges: edg dges es:: (4 es 4 styles) ssty tyle ty l s) 1, le 1 2, 2 , 3, 4, 4 , glass glas gl a s top as to op edges ed dge gess (2 2 styles) sty tyle yle les) s)) 8, 8 9, 9 , armchair: arm rmch ch chai hai a r:: WA, WA A, Swivel Swiv Sw ivvel stool: ssto tool to ol:: S, ol S , Fixed Fixe Fi xed xe d stool: stoo st ool: oo l F, l: F , One One piece p ec pi e e table ta abl ble e top: to op: F, F , Swivel Swiv Sw ivel iv vel stool sto tool ol with wit ith h arms: arrms arms ms:: SA A The quantity block contains the quantity of each item you plan to purchase. For example, e iiff yyo ou you want 6 identical chairs, this block would contain the number 6. 0: Birch Chair is identified with the number of the side chair Chair legs are identified in Option 1 The fabric option is indicated in Color 1 column Chair with no leg options, enter NA in Option 1 CANADEL.CA CHAIRS For armchair, add WA (with arms) in Option 2 Sample Wood Chair Order Qty Product Type C 4 H Wood A 0 Item# 0 Color 1 0 3 3 0 Color 2 1 0 1 Finish M Option 1 N Option 2 A Sample Upholstered Armchair Order Qty Product Type C 2 H Wood A 0 Item# 0 Color 1 2 3 2 C Color 2 Z 0 1 Finish G Option 1 A Option 2 A W A STOOLS Fabric is identified in the Color 1 column Stools are identified with corresponding chair number Option 2 indicates F for fixed or S for swivel and SA for swivel with arms Option 1 indicates the height 18”, 24”, 30” or leg options Sample Fixed Stool Order Qty Product Type S 1 T O Wood 0 Item# 0 Color 1 2 3 2 0 Color 2 1 0 1 Finish M Option 1 3 0 Option 2 F Sample Upholstered Swivel with arms Stool Order Qty Product Type S 2 T O Wood 0 Item# 0 Color 1 2 3 2 C Color 2 Z 0 1 Finish M Option 1 3 0 Option 2 S A Sample Fixed Stool Order with Leg Options (AL, CL, EL or HL - 24” high only) Qty Product Type S 1 T O Wood 0 Item# 0 Color 1 2 3 2 C Color 2 Z 0 1 Finish M Option 1 A L Option 2 F TABLES Product type: TAB for Table and BAS for base Pedestal and table top have the same item number Sample Table Order Qty 1 Product Type T A B Wood 0 Item# 3 Color 1 8 1 1 0 Color 2 1 0 1 Finish M Option 1 X A Option 2 1 Sample Pedestal Order 1 Product Type B A S Wood 0 Item# 3 Color 1 8 1 1 N Color 2 A 0 1 Finish M Option 1 X Option 2 A Sample Corian ® Table Order Qty 1 Product Type T A B Wood 0 Item# 3 Color 1 8 1 1 B Color 2 J 0 1 Finish M Option 1 E E Option 2 2 29 | HOW TO... CANADEL Qty CANADEL.CA GLASS TOP TABLES Product type: The letter F (for one piece table top) will be used in Option 2 GLA indicates Glass Top BFG indicates Base For Glass Glass top table is indicated as NA in Color 1 and Color 2 columns Sample 48” Round Glass Top Table Order Qty Product Type Wood Item# Color 1 Color 2 Finish 1 G L A 0 4 8 R N N A N A M 1 B F G 0 2 0 6 5 N A 0 1 M Option 1 N A Option 2 8 F Sample Rectangular Glass Top Table Order Qty Product Type Wood Item# Color 1 Color 2 Finish 1 G L A 0 3 6 R 1 N A N A M 1 B F G 0 2 0 6 7 N A 0 1 M Option 1 N A Option 2 9 F Sample 54” Round Glass Top Table Order Qty Product Type Wood Item# Color 1 Color 2 Finish Option 1 1 G L A 0 5 4 R N N A N A M N A 1 B F G 0 2 5 1 1 N A 0 1 M P B Option 2 9 F Sample 48” Octagonal Glass Top Qty Product Type Wood Item# Color 1 Color 2 Finish Option 1 1 G L A 0 4 8 O C N A N A M N A 1 B F G 0 2 5 3 0 N A 4 2 A X B Option 2 8 F STORAGE AND DISPLAY There are 4 product types: BUF, HUT, SER, CNR Option 2 is not used Item # is identified with the width of the item NA is used in Color 1 column when there is a mirrored back on the hutch Option 1 is for the group series (AA, DD, EE, GG, HH, JJ, KK, LL, MA, MB, RB, HD) Corner cabinet is identified as CNR for both pieces (top and bottom) Sample Buffet or China Base Order Qty 1 Product Type B U Wood F 0 Item# 3 Color 1 8 0 2 0 Color 2 1 0 1 Finish M Option 1 A Option 2 A Sample China Top Order Qty 1 Product Type H U T Wood 0 Item# 3 Color 1 8 0 2 N Color 2 A 0 1 Finish M Option 1 A Option 2 A Sample Corner Cabinet Order Qty 30 | HOW TO... CANADEL 1 Product Type C N R Wood 0 Item# 3 Color 1 3 0 0 0 Color 2 2 0 1 Finish M Option 1 N Option 2 N MISCELLANEOUS There are no options on Lazy Susan, cutting board and tray other than color NA for Lazy Susan, cutting board and tray in Color 2 column Sample Lazy Susan Order Qty 1 Product Type M I S Wood 0 Item# 1 Color 1 8 0 0 0 Color 2 1 N A Finish M Option 1 Option 2 Ship to: Date: Customer Order #: Sales Person: Customer Signature Product Type T A B Wood B A S G L A B F G Base for Glass with options T A B T A B Corian Solid Top / Zodiaq Solid Top / Granite Solid Top C H A C H A H A C H A S T O S T O S T O 24" Fixed Stool B U F H U T N R Corner Cabinet S E R E N Bench M I S Base style N A A N A M N F A Glass item # Glass Edge 8 or 9 N A Base item # Base color Finish Base Body color Finish Leg or Base Table Edge/ Fixed Top Chair item # Seat color Body color Finish Leg Style Chair item # Seat color Body color Finish Leg Style Chair item # Fabric Code Body color Finish Leg Style Chair item # Fabric Code Body color Finish Leg Style With Arms Stool item # Seat/Fabric Body color Finish Seat Height Swivel A=Arms 0 W 0 A With Arms 0 W 0 A S 0 3 0 Stool item # Seat/Fabric Body color Finish 0 Seat Height F Fixed F 0 Stool item # Seat/Fabric Body color Finish Leg Options Fixed AL, CL, EL or HL Buffet item # Top color Body color Finish Buffet Series Hutch item # Hutch inside Body color Finish Hutch Series Cabinet item # Hutch inside Body color Finish Cabinet Series Server item # Server top Body color Finish Server Series Bench item # Seat/Fabric Body color Finish Seat height or Bench leg Item # Top color Not Applicable Finish 0 0 0 0 0 Birch Miscellaneous Finish N Zod/Cor/Gran Birch B Body color Total Price 0 Birch Server Top color Birch Table item # (Edge 4 only) Birch C Base item # Table Edge Birch Hutch Table Edge Leg or Base Birch Buffet Leg or Base Finish Birch 30" Fixed Stool Finish Body color Birch Swivel Stool Swivel Stool with arms Body color Corian® color Birch Upholstered Arm Chair Top color Table item # Birch Upholstered Side Chair Table item # Individual Price 0 Birch Wood Arm Chair C Birch Birch Wood Side Chair Option 2 0 Birch Corian with leaves Finish Option 1 0 Birch Glass top with options Color 2 0 Birch Table base Color 1 0 Birch Table Item# N 0 Birch A 31 | HOW TO... CANADEL Qty CANADEL.CA Invoice to: CANADEL ORDER FORM WWW.CANADEL.CA Printed in Canada