The NBT Online Banker PERSONAL FINANCIAL MANAGEMENT

The NBT Online Banker
PERSONAL FINANCIAL MANAGEMENT TOOL
HOW TO GUIDE
NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
TABLE OF CONTENTS
Benefits and Resources...................................................................................................................... 3
Get Started
Accessing and Using the Personal Financial Management Tool..................................... 4
Customize Your Personal Finance Home Page....................................................................... 5
Adding Accounts to Your Personal Financial Management Tool.................................... 6
Accounts Overview............................................................................................................................... 7
Transactions.............................................................................................................................................. 9
Reports..................................................................................................................................................... 10
Manage Accounts
Options
Using the “Help” Button
Additional Assistance..........................................................................................................................12
Frequently Asked Questions...........................................................................................................13
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NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
When it comes to managing your
personal finances, having access to
the right resources counts to you, and
that counts to us. Your NBT Online
Banker experience includes access to
a Personal Financial Management Tool
to help you manage all aspects of your
finances from one convenient location.
Your Personal Financial Management
Tool allows you the opportunity to stay
more informed about your finances
and take control of your financial goals.
BENEFITS AND RESOURCES
The Personal Financial Management Tool is a comprehensive, easy-to-use resource that puts your
entire financial picture at your fingertips. You have the ability to pull in information from all of your
financial accounts at NBT Bank and other institutions to give you a 360-degree view of what you’re
spending, what you’re saving, how you’re tracking against goals and so much more.
This resource allows you to customize how you view and manage your money through features such as:
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•
Viewing account balances
•
Comparing your account activity month to month
•
Tracking and categorizing spending
•
Setting budgets and goals
•
Creating customized alerts
•
Calculating your net worth
•
Generating reports
•
Reviewing graphs and charts of your financial activity
•
And so much more
NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
GET STARTED
1. To take advantage of the benefits of the
Personal Financial Management Tool, you
must first be enrolled in NBT Online Banker
as a personal banking customer. To enroll
in NBT Online Banker, visit http://nbtbank.
com/Personal/Products-And-Services/
Online-and-Mobile/NBT-Online-Banker.
2. O
nce enrolled in NBT Online Banker, log in to
your NBT Online Banker account.
3. S
elect Personal Finance from the choices
in your main toolbar containing NBT Online
Banker services. Carefully read the disclaimer
and check the “I Accept the Disclaimer” box.
Then click the “Submit” button.
4. Verify or correct your personal contact
information in the fields provided. Then click
the “Enroll” button.
ACCESSING AND USING THE PERSONAL FINANCIAL
MANAGEMENT TOOL
All of the great conveniences of the Personal
Financial Management Tool are available to you 24
hours a day, seven days a week through NBT Online
Banker. Your Personal Financial Management Tool is
not currently accessible through NBT Bank Mobile
Banking.
Get Started Tab
The Get Started tab is the default home page for
your Personal Financial Management experience.
This page will remain accessible to you throughout
your use of the Personal Financial Management Tool
and is available to help you link accounts and easily
access popular features.
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NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
Features
Link Accounts: Stay in control
of your finances by linking all of
your personal accounts to the
Personal Financial Management
Tool: bank accounts, credit cards,
investments, loans, rewards
programs and more.
Account Balances: Easily review
your income and expenses for
each of your linked accounts.
This snapshot can help you
quickly review your current
financial standing.
View Net Worth: In the Personal
Financial Management Tool,
you’re one click away from a full
assessment of your assets and
liabilities. This resource will allow
you to understand your net worth
based upon your linked accounts
including real estate, mortgages,
investments, bank accounts, loans
and credit cards.
Dashboard: Configure your
dashboard to display all of your
financial information in charts and
graphs that make it easy for you to
keep your finances in perspective.
By having all of your preferred
account management tools on one
page you can quickly access the
information you need and then
dive deeper to learn more about
your activity.
Track Spending: Wondering
where your money goes each
month? The Track Spending
feature allows you to review each
and every transaction with your
linked accounts. You can then
categorize and even split your
transactions to document and
understand where and how you
are spending your money.
Create Budgets: In your Personal
Financial Management Tool, you
can set goals and track your
progress quickly and easily. You
can even set alerts to notify you
when you have met your targets
and your overall goals.
Configure Alerts: Stay informed
of your account status or
account activity by configuring
personalized alerts in your
Personal Financial Management
Tool. Simply check the box next
to the alerts that you wish to
receive and adjust the values for
the notifications to suit your needs.
Select “Update Alerts” at the
bottom of the screen to confirm
your selections.
To help get you started, your
Personal Financial Management
Tool has automatically loaded any
accounts you maintain with NBT
Bank. This does not include any
External Accounts, NBT Wealth
Management or NBT Financial
Services accounts, NBT Bank 401K
plans or NBT Bank credit cards.
CUSTOMIZE YOUR PERSONAL FINANCE HOME PAGE
To customize what you see on your Personal Finance home page:
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• S
elect the “Options” button from the provided menu.
• U
nder “Personal Preferences” select “Edit Application Preferences.”
• Choose your default homepage from the options shown. Select “Update Preferences”
to confirm your selection. You may change your selection at any time.
NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
ADDING ACCOUNTS TO
YOUR PERSONAL FINANCIAL
MANAGEMENT TOOL
The Personal Financial Management Tool allows you to
manage all different aspects of your personal finances
by allowing you to connect to your bank accounts, loans,
investments, credit cards, rewards programs and more.
Linking to Your Accounts
To link your Personal Financial Management Tool to an
account, you must already have online access to the
account through the provider. If you wish to add an
account that you do not presently have online access to,
simply follow the steps outlined under “Manually Add
an Account.”
1.Click on the Get Started tab and select the “Link
Another Account” button OR at the top right of
your screen above the main navigation menu, select
Link an Account.
2.Using the menu on the left side of the screen, you
may search for the account you wish to add by
category. You may also leverage the search function
at the top of the window or choose from the list of
account options provided.
3.Once you have located your desired financial
service provider, enter the requested account
information or login credentials associated with
your account. Then select “Link Account.” If you
were unable to locate the provider, please proceed
to the instructions for “Add an Account Manually.”
4.If added successfully, you will receive a message
that your account has been added, and it will
appear in your account listing. If not, you will receive
a message providing instruction from the account
provider on how to proceed. If the account failed
to be added successfully, it will be added to your
account listing, but still require you to complete the
required steps with your financial service provider
before your account information fully populates in
your Personal Financial Management Tool.
5.To add a piece of real estate to your Personal
Financial Management Tool portfolio, select “Other”
from the account types provided on the menu.
6.Complete the fields provided to allow the real estate
calculator, powered by Zillow.com, to calculate the
estimated value of the property.
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PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
Manually Add an Account
If you do not have existing online access to an account
through your financial service provider, you may choose to
add the account manually. These types of accounts need
to be manually updated with transactions, as they will not
be able to be updated automatically. You may also track
offline assets (such as cash, precious valuables, etc.) and
liabilities using this feature. 1.Select Create a Manual Account in the upper right
corner of the Personal Finance screen. 2.Enter your account information in the fields provided.
Based upon the account type selected, additional
fields may populate for entry. Select “Save” and
your account will be added to the Personal Financial
Management Tool. 3.Your manually added accounts will be part of the
calculation of your assets, liabilities and net worth.
Update the accounts manually to keep your records as
accurate and comprehensive as possible.
ACCOUNTS OVERVIEW
The Accounts Overview tab provides access to multiple resources to help you review and manage accounts you
have connected to the Personal Financial Management Tool.
Account Summary: The Account Summary page allows you to quickly review the balances associated with each
of the accounts you have connected to your Personal Financial Management Tool. On this page you will also
be notified as to when your account information was most recently updated and whether any of your account
connections require attention.
A
symbol indicates that the account requires attention. By clicking on the symbol, a message will appear
providing direction as to what action needs to be taken, if any, to correct the issue.
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NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
ACCOUNTS OVERVIEW continued
Dashboard: Configure your
dashboard to display all of your
financial information in charts and
graphs that make it easy for you to
keep your finances in perspective.
By having all of your account
management tools on one page you
can quickly access the information
you need, then dive deeper to learn
more about your activity.
You may customize the way the
modules appear by selecting the
Options tab and then selecting the
Change Dashboard Layout option.
Net Worth Statement: Your
Net Worth Statement is a great
tool to help you understand
what comprises your total net
worth. On this page, the account
information connected to your
Personal Financial Management
Tool is categorized into assets and
liabilities. This page also shows
you the percent change that has
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occurred from the previous month
to help you see whether or not your
financial standing has improved.
Selecting the View Net Worth
Chart option allows you to
review more detailed information
regarding your assets and liabilities
in charts and graphs. This page also
details the percent change for each
individual asset and liability to help
you identify areas that may require
closer attention or consideration.
Investments: This resource assists
you in adding your investments
to your Personal Financial
Management Tool. Link accounts
such as stocks, mutual funds, 529
Savings Plans, 401Ks, IRAs, bonds
and CDs to help you capture all
aspects of your financial makeup.
Rewards: Track your rewards
programs by linking those
accounts to your Personal Financial
Management Tool. View earned
airline miles, accrued points or cash
back programs attached to credit
cards or other accounts on one
convenient screen.
Real Estate: Monitor your home’s
equity on the Real Estate tab. This
page allows you to see how the
value of your property changes
month to month and monitor any
loans associated with the properties
you have linked to your Personal
Financial Management Tool.
Bill Reminders: This screen
allows you to review a summary
of upcoming bills for your linked
accounts. Please keep in mind
that you will not be able to pay
your bills through the Personal
Financial Management Tool. Bills
should be paid on the Bill Pay
tab of NBT Online Banker or
through your respective financial
account providers.
NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
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TRANSACTIONS
All Accounts: On the All Accounts tab you may
review all of the transactions associated with each
of the accounts you have added to your Personal
Financial Management Tool. Use the drop-down
menus to sort transactions by type. You may
change the category assigned to transactions
by selecting the category description of the
transaction and choosing your preferred option
from the drop-down menu.
Manage Categories: The Personal Financial
Management Tool offers an extensive list of
categories to help you sort your transactions. You
may further personalize the categories under the
Manage Categories tab. You may change the name
of an existing category or even add sub-categories
to help you track your expenses more specifically.
Any changes made to your categories will then be
reflected in the drop-down menus.
Custom Categorization Rules: The Personal
Financial Management Tool uses its database to
try to best assign a category to each transaction;
however, sometimes you may find that the
category assigned isn’t the best fit, or you may
have a recurring transaction that you would like
to see categorized a specific way. The Custom
Categorization Rules feature allows you to request
that a transaction be categorized in a particular way
if the transaction description contains a specific
word, phrase or vendor name or even a specific
transaction amount.
How to Split a Transaction: To help you track
expenses more accurately, your Personal Financial
Management Tool gives you the ability to split the
expense of a single transaction across multiple
categories. To do so, select “Split” next to the
transaction you wish to address in the provided
drop-down menu. You may then develop new
descriptions for the transaction, choose categories
and record amounts for specific components of the
transaction. You may split the transaction multiple
times to be as specific as you like.
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NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
REPORTS
One of the greatest advantages of using your Personal Financial Management Tool is to be able to assess your
habits to help you make more informed financial decisions. The Reports tab allows you to generate a variety of
reports to help you work toward achieving your financial goals.
Spending Analysis: Spending Analysis reports
analyze your expenses or purchasing habits. The
bar graph allows you to monitor the trend of
your spending habits on a monthly, quarterly
or yearly basis. Identify heavy or low spending
periods to see if you need to change your
habits or adjust how you manage your cash
flow. You may also monitor your net income
(income – expenses = net income) to keep
your cash flow on track.
Expense Analysis: Expense Analysis reports
allow you to review your transactions by
category in an easy-to-read pie graph. This
report can help you see which categories of
your expenses are the largest and smallest
to help you calibrate your spending habits.
Spending by Category: The Spending by Category
report allows you to review how your expenses
trend over a selected period of time within a
particular spending category. Use the bar chart or
line graph to see if your expenses in a particular
category go up or down during a stretch of time.
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PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
Budget vs. Actual Spending: The Budget vs.
Actual Spending report allows you to review
how your spending habits are tracking toward
your monthly budget. You can set or change
your monthly budget for each spending
category at any time by selecting the “Create
Budget” icon on the Get Started tab. You
may also select Set Budget Goals from the
menu under Reports.
Credit Card Utilization: The Credit Card
Utilization report allows you to see how much
you have leveraged your credit card for
expenses in relation to your card’s credit limit.
Personalized Reports: The Personalized
Report tab allows you to sort transactions by
the basic or advanced settings to generate a
report that is specific to your needs.
Set Budget Goals: In your Personal Financial
Management Tool, you can set goals and
track your progress quickly and easily. You
can even set alerts to notify you when you
have met your targets and your overall goals.
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NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
MANAGE ACCOUNTS
USING THE “HELP” BUTTON
Account Groups: The Account Group feature allows
you to group your linked accounts into like categories
to help you sort through your accounts quickly and
easily. For instance, you can create groups such as
“credit cards,” “checking accounts,” “investments,” or
whatever helps you stay organized.
On the bottom of each screen within the Personal
Financial Management Tool you will find access to a
“Help” button. When you select “Help,” you will go to
an index that provides step-by-step instructions on
how to use the Personal Financial Management Tool.
The information available through the “Help” button
corresponds with the tab you are on in the Personal
Financial Management tool. That information will change
as you navigate to a different tab.
Manage Sites and Accounts: Under the Manage Sites
and Accounts tab you may review the status of each
account linked or manually added to your Personal
Financial Management Tool. This page will allow you to
review an account connection error, edit your account
information or deactivate an account connection.
OPTIONS
You can further manage your preferences while using
the Personal Financial Management Tool under the
Options tab. This page allows you to manage sites and
accounts, configure alerts, change your auto-login
settings, edit application preferences, change your
dashboard layout, edit dashboard display, manage
transaction categories and disable the Get Started tab.
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ADDITIONAL ASSISTANCE
If you are in need of additional assistance to use your
Personal Financial Management Tool, please contact
our Call Center at 1.800.NBT. BANK (1.800.628.2265)
or customerservice@nbtbank.com.
NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
PERSONAL FINANCIAL MANAGEMENT TOOL
FREQUENTLY ASKED QUESTIONS
What is the Personal Financial Management Tool?
The Personal Financial Management Tool is
available to personal banking customers through
NBT Online Banker. It allows you to aggregate your
personal financial information on one platform to
help you get a complete picture of your finances.
Your Personal Finance tab in NBT Online Banker
comes equipped with features to help you manage
your income and expenses so that you are one
step closer to reaching your financial goals. You
will be able to review account balances, categorize
transactions by type, create budgets and goals,
set up personalized budget and account alerts,
calculate your net worth and much more.
How do I enroll in the Personal Financial
Management Tool?
To enroll in the Personal Financial Management
Tool you must first be enrolled in NBT Online
Banker as a personal banking customer. If enrolled,
simply log in to NBT Online Banker and click
on the Personal Finance tab. Read and accept
the disclaimer, and then you will be able to take
advantage of its great features.
Is there a fee associated with the Personal
Financial Management Tool?
No. The Personal Financial Management Tool is
available at no cost to NBT Bank customers.
When I click on the Personal Financial
Management Tool, my browser says “Yodlee
Logout Redirect.” What is Yodlee, and is this
supposed to happen?
The Personal Financial Management Tool feature of
NBT Online Banker is powered by Yodlee, and it is
possible that your browser will notify you of the use
of the platform before proceeding.
What is the difference between linking an account
and creating a manual account?
Linking an account allows you to connect an
account to the Personal Financial Management Tool
using the online account and password already
established through the financial service provider.
This allows the resource to automatically update
account information such as your balance and
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individual transactions. Creating a manual account
allows you to manually add assets and liabilities
you may not have online access for, but would like
to track in your total net worth statement or other
account management features.
If I change my login information on one of my
account’s web sites, will I also have to change it in
my Personal Financial Management Tool for it to
update properly?
Yes. Your Personal Financial Management Tool
requires that all login information for each of your
linked accounts be current to ensure your account
information is correct. If your login information
changes, the Personal Financial Management Tool
will inform you that there is a problem connecting to
that account.
What happens if I click “Update all Accounts,” but
my information doesn’t update?
Try refreshing your browser, or click on another
page within the Personal Finance tab and then
return to the Accounts page. This allows the
information to refresh for your viewing. If the
account is still indicating that there is an error,
your financial service provider’s website may be
temporarily unavailable.
What do I do if one of my accounts will not
automatically update?
If your account will not update, please visit your
financial service provider’s website and ensure that
you are still able to log in to your linked account.
You may be experiencing an issue with that site that
is causing the Personal Financial Management Tool’s
connection to be disrupted.
I would like to link an account but can’t find my
provider when I search. How can I add my account?
If you are unable to find your financial service
provider through the search feature you may still add
your account to the Personal Financial Management
Tool manually. Select Create a Manual Account in
the upper right corner of the screen while you are on
the Personal Finance tab. Next, enter the information
required and select “Save.”
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PERSONAL FINANCIAL MANAGEMENT TOOL
How To Guide
I have created a manual account, but I am not
finding a place to enter manual transactions.
When created manually, only certain account types
will allow for the manual entering of transactions.
Account types that may not allow you to add manual
transactions include “Bills” or “Other Assets.”
One of my transactions keeps showing up with an
incorrect category; how do I change this?
To change the category associated with a single
transaction from a vendor, click on the category
description next to the vendor and select your
preferred category from the drop-down menu. This
will only change and save the category associated
with that particular transaction.
To permanently assign a category for a transaction
from a particular vendor, visit the Transactions
menu and select Custom Categorization Rules. You
may then create a categorization rule that allows
you to specify a certain category to be assigned
based upon the vendor or transaction amount for
any future transactions that match the description
provided. These rules may be changed or adjusted
at any time.
How do I make a budget?
Under the Reports tab, select Set Budget Goals
and choose from the array of options to set specific
monthly budget goals for specific aspects of your
personal finances. At the top of the page, you may
also select your preferences for the types of alerts
you would like to have sent to your email address.
Moving forward, you can regularly review how you
are tracking in relation to your goals by selecting
the Budget vs. Actual Spending report under the
Reports tab.
What is the Dashboard and how do I customize it?
The Dashboard is an easy way to review multiple
aspects of your financial composition at one time.
It provides snapshots of convenient reports that
provide information such as an analysis of your
expenses, your net worth statement, account
balances, recent transactions and more. To change
the layout of the Dashboard, select Options from
the main menu and then select Change Dashboard
Layout from the list of provided options. Use the
arrows to change the position of a particular feature
within the page.
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To change what information you see on your
dashboard, select Edit Dashboard Display
under the Options menu. This will allow you to
choose what information is loaded onto your
personal dashboard.
Can I export my Personal Financial Management
Tool history into Quicken?
No, at this time you cannot export the data from
your Personal Financial Management Tool to
Quicken. You may export your NBT Bank history
to Quicken or another program of your choice by
selecting Accounts (located in the top left of your
screen) and then select “Export History.”
The “Export Transactions” button at the bottom of
your Personal Financial Management Transactions
screen will allow you to export your transaction
history into an Excel spreadsheet through a .csv file.
What length of transaction history will be available
in the Personal Financial Management Tool?
Your Personal Financial Management Tool will begin
collecting and storing data for your transaction
history the moment you enroll. This history will
continue to build and remain available as long as
you are enrolled in the service.
How do I un-enroll in the Personal Financial
Management Tool?
To un-enroll in the Personal Financial Management
Tool, it is recommended that you first delete each
of your accounts that have been linked or added
to the Personal Financial Management Tool. To do
so, select Options and then select Manage Sites
and Accounts from the provided menu options.
For each account, select Deactivate Account
and confirm your action. Once you have deleted
your accounts, please contact the NBT Bank Call
Center at 1.800.NBT.BANK (1.800.628.2265) or
customerservice@nbtbank.com.
My Accounts Summary screen isn’t displaying all
of my accounts. How do I correct this?
The Accounts Summary screen allows you to view
all of your accounts or account groups that you
have established. On the upper right side, select the
drop-down menu next to View and ensure that All
Accounts is the selected option. Then select Show.
Likewise, you can limit the view of your accounts to
certain groups by changing that selection.
NBT ONLINE BANKER
PERSONAL FINANCIAL MANAGEMENT TOOL
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Can I view my Personal Financial Management Tool
through NBT Bank Mobile Banking?
The Personal Financial Management Tool is not
currently available through NBT Bank Mobile
Banking. However, if you would like to use a
smartphone or tablet to access your Personal
Financial Management Tool, simply visit
nbtbank.com from your device’s browser and log
in to NBT Online Banker.
One of my linked accounts has a warning message
that states a “Manual Update is Required.”
Aren’t my linked accounts supposed to update
automatically?
Your linked accounts will update automatically
as long as the connection isn’t disrupted by the
account’s financial service provider. Select Manage
Sites and Accounts from the Manage Accounts
menu. Above the account in question select Edit
Account Login Information to ensure all fields have
been properly completed. If the problem persists,
check your account information on the financial
service provider’s web portal. You may need to
update your user information on that site before
proceeding with its connection to NBT Bank’s
Personal Financial Management Tool.
When I split a transaction, why does the tool
sometimes add another split with a negative
dollar amount?
A split with a negative dollar amount will be added
to correct or offset a value that has been entered
that exceeds the original transaction amount. The
combined value of your split transactions cannot
exceed the original dollar amount of the transaction.
Where can I obtain more detailed information on
how to use the Personal Financial Management Tool?
On the bottom of each screen within the Personal
Financial Management Tool you will find access
to a “Help” button. When you select “Help,” you
will go to an index which provides step-by-step
instructions on how to use the Personal Financial
Management Tool. The information available
through the “Help” button corresponds with the tab
you are on in the Personal Financial Management
tool. That information will change as you navigate to
a different tab.
Why might the balance or category value be
different on certain screens in the Personal
Financial Management Tool?
A difference in displayed account balances or
category totals may be due to a difference in date
range for the information displayed. For instance,
one screen may be set to show information for
the past 30 days while another is set to show
information for the past two weeks. Please review
your settings to see if that corrects the issue.
2/2016
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