Product Description

Transcription

Product Description

eSpace EMS
V200R001C02
Product Description
Issue
01
Date
2012-05-31
HUAWEI TECHNOLOGIES CO., LTD.
Copyright © Huawei Technologies Co., Ltd. 2012. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.
Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees
or representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.
Address:
Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website:
http://www.huawei.com
Email:
support@huawei.com
Issue 01 (2012-05-31)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
i
eSpace EMS
Product Description
Contents
Contents
1 Overview........................................................................................................................................1
1.1 Product Positioning ................................................................................................................... 1
1.2 Managed Objects ...................................................................................................................... 1
1.3 Product Features ....................................................................................................................... 3
2 System Structure ..........................................................................................................................5
2.1 System Architecture .................................................................................................................. 5
2.2 Configuration Requirements ....................................................................................................... 6
2.3 External Interfaces .................................................................................................................... 8
3 Functions and Features .............................................................................................................10
3.1 NE Access ............................................................................................................................. 11
3.2 NE Management ..................................................................................................................... 14
3.2.1 IP PBX Management ....................................................................................................... 14
3.2.2 IP Phone Management ..................................................................................................... 16
3.2.3 EGW Management .......................................................................................................... 18
3.2.4 IAD Management ........................................................................................................... 20
3.2.5 SBC Management ........................................................................................................... 22
3.2.6 Voice Quality Monitoring ................................................................................................. 23
3.2.7 Automatic NE Connection ................................................................................................ 24
3.2.8 NE Information Export .................................................................................................... 24
3.2.9 eSpace UC Management .................................................................................................. 24
3.3 Topology Management ............................................................................................................ 30
3.4 Fault Management .................................................................................................................. 31
3.5 Performance Monitoring .......................................................................................................... 34
3.6 Security Management .............................................................................................................. 37
3.7 Log Management .................................................................................................................... 38
3.8 Message Tracing..................................................................................................................... 39
3.9 Northbound Interface............................................................................................................... 40
4 System Reliability ......................................................................................................................42
5 Technical Specifications ...........................................................................................................43
6 Acronyms and Abbreviations ..................................................................................................45
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eSpace EMS
Product Description
1 Overview
1
Overview
About This Chapter
1.1
Product Positioning
This topic describes the background and purpose of the eSpace EMS.
1.2
Managed Objects
The eSpace EMS can manage IP PBXs, IP Phones, eSpace EGWs, eSpace IADs, SBCs.
1.3
Product Features
This topic describes the eSpace EMS features. These features meet the O&M requirements
of telecom operators in the scenarios such as product deployment, daily maintenance,
upgrade and expansion, and troubleshooting.
1.1 Product Positioning
This topic describes the background and purpose of the eSpace EMS.




The eSpace EMS, developed by Huawei, is a new-generation web-based software platform that
can run on different operating systems. The eSpace EMS provides rapid and competitive network
management solutions for Huawei UC products. It meets operation and maintenance
requirements of the deployment, routine maintenance, troubleshooting, upgrade, and expansion
scenarios, helping increase network management performance and efficiency.


Centralized network management

High-Efficient deployment

Rapid fault location

Effective analysis of network performance

Quick response to service requirements



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


1.2 Managed Objects
The eSpace EMS can manage IP PBXs, IP Phones, eSpace EGWs, eSpace IADs, SBCs.
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1 Overview
Table 1-1 lists the specific NEs that can be managed by the eSpace EMS.
Table 1-1 Managed objects
NE Type
Model
IP PBX
eSpace U1910, eSpace U1930, eSpace U1980, SoftCo9500, SoftCo5500,
SoftCo5816
IP Phone

eSpace 6805, eSpace 6810, eSpace 6830, eSpace 6850, and eSpace 6870

eSpace 7810, eSpace 7820, eSpace 7830, eSpace 7850, and eSpace 7870
eSpace 8830, eSpace 8850

EGW
EGW1500 series
eSpace
IAD
eSpace IAD1224, eSpace IAD132E(T), eSpace IAD208E(M), eSpace
IAD104H, eSpace IAD102H, eSpace IAD101H
SBC
SX1000
eSpace
UC
application
s
Business Management Point (BMP)
Access Agent (AA) Service
Enterprise Service Gateway (ESG) Service
Mobile Access Agent (MAA) Service
Call Application Server (Call AS)
The Call AS has the following components:eSpaceCTD, UCCBB, and
UCCallAS.
Presence, Group, and Messaging (PGM)
The PGM has the following components: eCorpServer, GnsService,
PublicGroup, AccountManagement, SoapToXcap, IWF, SM, GMService,
GroupManagement, PGMConfig, and ChatServer.
eSpace
Meeting
hw_IMS_Conference_CBU, hw_IMS_Conference_CMU,
hw_IMS_Conference_CSipServer, hw_IMS_Conference_focus, conference
Portal, MS, Cache, MGW, Agent, WTS, and CIU
SuSE
Linux

SuSE Linux Enterprise Server 9 SP4

SuSE Linux Enterprise Server 10 SP2
SuSE Linux Enterprise Server 11

Windows

Windows 2000/2003 Server

Windows 2008 R2
Windows XP/2000/win7 Professional

Oracle
Oracle 9i/11g
SQL
Server
SQL Server 2000, SQL Server 2005, and SQL Server 2008
SBC
SBC 2100 and SBC 2300
Huawei
Quidway SVN3000 and Quidway SVN5300
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1 Overview
NE Type
Model
SVN
Disk array
ISM
S2300E, S2600, S3900, and S5300
Eudemon
firewall
Eudemon 200, Eudemon 500, and Edudemon 1000E
F5 load
balancer
BIG-IP 1600, BIG-IP 3600, BIG-IP 3900, BIG-IP 8400, and BIG-IP 8900
Radware
load
balancer
AppDirector 508, AppDirector 1008, AppDirector 2008, AppDirector 4016,
AppDirector 8016, and AppDirector 12016
In this document, IAD and EGW are short for eSpace IAD and eSpace EGW.
1.3 Product Features
This topic describes the eSpace EMS features. These features meet the O&M requirements
of telecom operators in the scenarios such as product deployment, daily maintenance,
upgrade and expansion, and troubleshooting.
Comprehensive Network Management Functions
You can perform topology management, fault management, and performance management
to achieve local maintenance and centralized management.












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
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
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Centralized topology management

Topology management enables you 
to manage and browse topology objects, and
receive topology change notifications.

Centralized fault management
Fault management enables you to receive, synchronize, filter, restore, clear, and
identify alarms,
which helps you understand alarms and perform troubleshooting based

on alarms.

Comprehensive performance management
Performance monitoring enables you to understand the performance indicators of NEs
and trends of the performance indicators.
The indicators and their trends help to

optimize and maintain the network.

Perfect security management
Security management involves authentication, authorization, user management, and 
role
management. These operations ensure user account security and system running safety.

Comprehensive configuration management
Configuration management
enables you to add, modify, delete, import and

export configurations.

Convenient message tracing
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eSpace EMS
Product Description


1 Overview
Message tracing enables you to create a task to obtain real-time information about UC2.0
service handling processes and use the traced messages to locate faults. The tracing
result can be displayed in a list or chart.

Clear NE upgrade management
The IP PBX, IAD, EGW, IP phone, and SBC (SX1000) can be upgraded in batches.
Upgrade wizard, upgrade monitor, upgrade history, and version management make NE
upgrade clearer and simpler. The eSpace EMS can be upgraded instantly or
scheduledly. In case of IP PBX or UAP3300 upgrade failure, the eSpace EMS supports

upgrade retry and rollback.
Easy Maintenance
The Web-based client of the eSpace EMS does not require installation or upgrade. You
can access the client by using Internet Explorer or Mozilla Firefox.
Standard Interfaces
NEs access the eSpace EMS over Simple Network Management Protocol Version
3(SNMPv3), Simple Network Management Protocol Version 2c(SNMPv2c), Simple Network
Management Protocol Version 1(SNMPv1), TR069, and SOAP. The upper-layer NMS uses
northbound interfaces to satisfy various access requirements of users over SNMP.
High Security
A secure transmission mechanism is used to ensure access and data security
through hierarchical user management and data encryption.
You can grant device operation rights to specified user groups to improve reliability
and security of the eSpace EMS.
IPv4 and IPv6
The EMS server can support both IPv4 and IPv6, which can help the customer to
protect investment.
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eSpace EMS
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2 System Structure
2
System Structure
About This Chapter
2.1
System Architecture
The eSpace EMS is deployed in the single-node system mode.
2.2
Configuration Requirements
The eSpace EMS configuration contains the configuration of hardware and software of
the eSpace EMS server and client.
2.3
External Interfaces
External interfaces of the eSpace EMS include northbound interfaces and interfaces
between the eSpace EMS and NEs.
2.1 System Architecture
The eSpace EMS is deployed in the single-node system mode.
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eSpace EMS
Product Description
2 System Structure
Figure 2-1 Network diagram in the single-node system mode
2.2 Configuration Requirements
The eSpace EMS configuration contains the configuration of hardware and software of
the eSpace EMS server and client.
Hardware Configuration

Table 2-1 shows the hardware requirements on the eSpace EMS server.

Table 2-1 Recommended hardware requirements of the eSpace EMS server
Number of
NEs
Model
Configuration
Requirement
0-20,000
E6000/RH228
5
CPU
2 x Intel Xeon E5606
Memory
2 x 4 GB
Hard disk
2 x 300 GB
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2 System Structure
Number of
NEs
Model
Configuration
Requirement
20,000-50,000
E6000/RH228
5
CPU
2 x Intel Xeon E5506
Memory
32 GB
Hard disk
2 x 300 GB

Table 2-2 shows the hardware requirements of the eSpace EMS client.

Table 2-2 Hardware requirements of the eSpace EMS client
Hardware
Requirement
CPU
P4 2.8 GHz or faster
Memory
2 GB or higher
Hard disk
80 GB
Network adapter
10/100 Mbit/s network adapter
Audio adapter
Integrated audio adapter
Monitor
17" color monitor or larger
Recommended resolution: 1024 x 768
Software Configuration

Table 2-3 shows the software requirements of the eSpace EMS server.

Table 2-3 Software requirements of the eSpace EMS server
Installation Scenario
Software
Version
When Linux is installed
Operating system
SuSE Linux Enterprise
Server 11 SP1
Database
Oracle Database 11g
Release 11.1.0.7.0 - 64bit
Production
Note: The Oracle standard
edition is used in the
single-node system mode,
and the Oracle enterprise
edition is used in the DR
mode.
When Windows is installed
Issue 01 (2012-05-31)
eSpace EMS
-
Operating system
Windows Server 2008 R2
Database
Built-in MySQL database
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eSpace EMS
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2 System Structure
Installation Scenario

Software
Version
eSpace EMS
-
Table 2-4 shows the software requirements of the eSpace EMS client.

Table 2-4 Software requirements of the eSpace EMS client
Software
Version
Operating system
Windows XP or Windows 7
Web browser
Internet Explorer 8.0 or Mozilla Firefox
3.6.16
CAUTION
If you do not use the recommended browser
version, some software functions of eSpace EMS
may be unavailable.
2.3 External Interfaces
External interfaces of the eSpace EMS include northbound interfaces and interfaces
between the eSpace EMS and NEs.
Interfaces Between the eSpace EMS and NEs
Table 2-5 lists the mapping between NEs and interfaces.
Table 2-5 Mapping between NEs and interfaces
NE
Interface
eSpace EMS-IP PBX
Telnet/SSH
eSpace EMS-IAD
SNMP-based interface
eSpace EMS-SBC(SX1000)
TR069-based interface
eSpace EMS-IP Phone
eSpace EMS-EGW
eSpace EMS–AT
eSpace EMS–UC
SOAP/SNMP
eSpace EMS–eSpace Meeting
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2 System Structure
Northbound Interfaces
Northbound interfaces are provided for external systems, including the upper-layer NMS or
third-party analysis software. Northbound interfaces include SNMP alarm interfaces,
SNMP topology interfaces, and FTP interfaces. Table 2-6 describes the functions of
northbound interfaces.
Table 2-6 Description of northbound interfaces
Interface
Function
SNMP alarm
interface
The upper-layer NMS uses this interface to receive alarms from the
eSpace EMS and handle alarms existing in the eSpace EMS. The SNMP
alarm interface performs the following functions:

Forwards alarms in real time.

Synchronizes alarms.

Acknowledges or unacknowledges alarms.

Clears alarms.
Forwards heartbeat messages.

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3 Functions and Features
3
Functions and Features
About This Chapter
3.1
NE Access
Only connected NEs can be managed on the eSpace EMS. NEs can be connected in
the following three ways.
3.2
NE Management
The eSpace EMS can manage IADs, IP PBXs, SBCs, IP phones and EGWs.
3.3
Topology Management
In the eSpace EMS, the topology view displays NE status and links. With this function,
you understand the network structure and operating status of network devices.
3.4
Fault Management
With this function, you can learn about and rectify critical faults in a timely manner based
on the alarm information.
3.5
Performance Monitoring
With this function, you can understand the performance indicators of NEs and trends of
the performance indicators. This information provides a reference to optimize and
maintain the network.
3.6
Security Management
Security management is to control the eSpace EMS user permission and user roles, and
ensure security of user accounts and managed devices by means of authentication,
authorization, and encryption.
3.7
Log Management
Logs are stored in the eSpace EMS database. You can query logs on the eSpace EMS client.
3.8
Message Tracing
3.9
Issue 01 (2012-05-31)
Northbound Interface
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eSpace EMS
Product Description
Northbound interfaces are the external interfaces to connect the eSpace EMS and
the upper-layer NMS or other systems.
3.1 NE Access
Only connected NEs can be managed on the eSpace EMS. NEs can be connected in
the following three ways.
GUI Page
Figure 3-1 NE access page
Creating an NE
You can create information about subnets, applications, and physical devices on the
eSpace EMS.
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eSpace EMS
Product Description
Figure 3-2 Page for creating an NE
Automatic NE Discovery
The system supports automatic detection. After you configure the IP and port ranges,
devices are detected and accessed automatically.
To enable the automatic IP PBX detection, specify the user name and password for logging
in to the IP PBX.
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Product Description
Figure 3-3 Automatic NE discovery page


The IP address or port number can be customized on the device.


Port mapping must be configured when the device and eSpace EMS are connected over networks.

Batch NE Import
If you need to create a large number of NEs, you can fill in the device list with
information about these NEs and import the device list to the eSpace EMS.
Figure 3-4 Page for importing NEs in batches
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eSpace EMS
Product Description
3.2 NE Management
The eSpace EMS can manage IADs, IP PBXs, SBCs, IVR, Voice mail Servers, Recorder
Server, IP phones and EGWs.
3.2.1 IP PBX Management
IP PBX management includes configuration management, performance
management, maintenance management, alarm management, report management
about all the information collected from IP PBXs, customized reports to query the
information in real time and historical.
IP PBX Management Page
Figure 3-5 IP PBX management page
Configuration Management
The eSpace EMS can manage a single IP PBX or IP PBXs in a batch.
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Batch configuration

The eSpace EMS enables you to configure SIP trunks for IP
PBXs, active and standby

IP PBXs, and the call forwarding offline service in a batch.

Single configuration

Single configuration can be implemented in the following ways:
−
Command tree
You can use IP PBX-specific commands in the command tree to configure a single
IP PBX.
−
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Device panel
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eSpace EMS
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The IP PBX device panel provides a GUI that allows you to query the IP PBX's
running status and manage components such as boards.
Performance Management
The eSpace EMS provides performance management so that you can query IP PBX's E 1
and DSP resource usage, and the CPU usage, memory usage, and transmit and receive
bandwidth for boards.
Maintenance Management
The eSpace EMS provides IP PBX maintenance management, which enables you to upgrade
IP PBXs, back up configuration data, trace signaling and trunks, view device information
and operation logs, perform ping tests, and manage patches.
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
Upgrading IP PBXs

You can upgrade the main program for IP PBXs in batches.
If an upgrade fails, you

can retry or roll back the upgrade on the eSpace EMS.

Backing up configuration data
The IP PBX configuration data in the data.bin file can be backed up and restored
automatically or manually on the eSpace EMS, and can be saved to a local computer.
The performance indicators of the UCCallAS are: database usage, Data Synchronization
status between active-active and active standby servers.


Tracing signaling


The eSpace EMS provides real-time signaling tracing management to dynamically
trace and monitor
protocol messages, transmission over ports' signaling links, and

service flows.

The eSpace EMS traces:
−
SIP signaling
−
H248 signaling
−
PRA signaling
R2 signaling
−

QSIG signaling
− User messages

Traffic statistics
−
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You can collect the statistics of IP PBX traffic, set the execution period of traffic
statistics collection tasks, set the start time and end time of a traffic statistics collection
task, and export and delete traffic data. The statistics items include the number of
global Real-Time Transfer Protocol (RTP) messages, number of SIP sessions, number
of SIP sessions on the outgoing trunk, number of SIP sessions on the incoming trunk,

and duration of a SIP session.

Tracing trunks
The eSpace EMS traces IP PBX trunks based
 on the office direction. You can view
the real-time or historical usage of trunks.

Managing patches

You can view, load, activate, deactivate, save, and delete patches on the eSpace EMS.

Operation log
Operation logs record operations
 that users perform on the IP PBX. You can search
for and export operation logs.
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Product Description




Ping test

You can run the
 ping command to test the connection between an IP PBX and
other devices.

Viewing device information
You can view the basic information about IP PBXs, license
 information,
version information, and patch information on the eSpace EMS.
Alarm Management
The eSpace EMS monitors IP PBX alarms. You can view alarms and rectify them on
the eSpace EMS.
3.2.2 IP Phone Management
This topic describes management functions of IP phones.
IP Phone Management Page
Figure 3-6 IP phone management page
Automatic Deployment








Create IP phone subnets.

You can create IP phone subnets on the eSpace EMS. When an IP phone registers with
the eSpace EMS for thefirst time, the eSpace EMS automatically adds the IP phone to
an appropriate subnet.

Create configuration files.
After creating a subnet, you are advised to create a configuration file for the subnet.
Then, the eSpace EMS automaticallydelivers the configuration file to an IP phone when
the IP phone is added to the subnet.

Query IP phones that have not been added to a subnet.
If the IP address of an IP phone is beyond the IP address range of the available subnets,
the eSpace EMS saves the IP phone information to the cache. You can query the IP
phone in the cache, and add a subnet for this IP phone, or change the IP address range

of subnets.
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Configuration management includes:






You can restart a single
IP phone, view or modify its TR069 settings, and load

the configuration file.

Batch configuration
You can restart IP phones and load configuration files in batches.

Maintenance management includes:



Manually upgrade an IP phone.


Automatically upgrade an IP phone.





You can upload an IP phone version file to the eSpace EMS. When the automatic
upgrade function is enabled on the IP phone, the IP phone periodically detects the
version number on the eSpace EMS server. If the version is different from the
local version, the IP phone automatically upgrades. 
Download configuration files.


Download logs.


Manage configuration file templates.

Alarm Management
The eSpace EMS monitors IP Phone alarms. You can view alarms and rectify them on
the eSpace EMS.
Function Comparison of IP Phones
Table 3-1 compares functions of various IP phones.
Table 3-1 IP phone function list
Function
Automat
ic
deploym
ent
Issue 01 (2012-05-31)
eSpace 6805,
eSpace 6810,
eSpace 6830,
eSpace 6850,
and eSpace
6870
eSpace 7810, eSpace
7820, eSpace 7830,
eSpace 7850, and
eSpace 7870
eSpace 8850
Creating IP
phone subnets
Supported
Supported
Supported
Managing
configuration
files
Not supported
Supported
Supported
Querying IP
phones that have
not been added to
a subnet
Supported
Supported
Supported
17
eSpace EMS
Product Description
Function
Configur
ation
manage
ment
Mainten
ance
manage
ment
eSpace 6805,
eSpace 6810,
eSpace 6830,
eSpace 6850,
and eSpace
6870
eSpace 7810, eSpace
7820, eSpace 7830,
eSpace 7850, and
eSpace 7870
eSpace 8850
Device restart
Supported
Supported
Supported
Loading a
configuration file
Not supported
Supported
Supported
Querying and
modifying TR069
configuration
Not supported
Supported
Supported
Manual
upgrading
devices
Not supported
Supported
Supported
Automatically
upgrading
devices
Not supported
Supported
Not
supported
Managing
configuration file
templates
Not supported
Supported
Supported
Downloading
configuration
files
Not supported
Supported
Not
supported
Downloading
logs
Not supported
Supported
Not
supported
Supported
Supported
Not
supported
Managing alarms
3.2.3 EGW Management
The EGW management includes configuration management, maintenance management,
and alarm management.
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EGW Management Page
Figure 3-7 EGW management page
Table 3-2 lists configuration management functions.
Table 3-2 Configuration management functions
Category
Function
Basic
configurati
on
Load configuration files, back up configuration files, and restore factory
settings or common settings.
Local area
network
(LAN)
configurati
on
Configure the firewall and LAN.
Voice
configurati
on
Configure the SIP server, FXO outgoing prefix, and data synchronization
server.
The eSpace EMS provides EGW maintenance management so that you can:



Upgrade EGWs in batches.


Check basic EGW information.


Restart EGWs.

Alarm Management
The eSpace EMS monitors EGW alarms. You can view alarms and rectify them on the
eSpace EMS.
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3.2.4 IAD Management
IAD management includes configuration management, performance
management, maintenance management, and alarm management.
IAD Management Page
Figure 3-8 IAD management page
The eSpace EMS can manage a single IAD or IADs in a batch.



Table 3-3 lists the all the single configuration functions provided by the eSpace EMS.
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
20
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Table 3-3 Single configuration functions

Function
Description
Basic
configurati
on
Configures network parameters, the network management system's (NMS)
IP address, device time, and whitelist.
Advanced
configurati
on
Configures the protocol, Trap switch, Real-Time Transport Control Protocol
(RTCP) alarm threshold, and when to report an alarm when a port is locked,
and SIP soft parameters.
Service
configurati
on
Configures the DigitMap, proxy server, SIP user table, voice parameters, fax
parameters, dual-tone multi-frequency (DTMF) signal collection mode, local
switch, local-switch route, media gateway control protocol (MGCP)
authentication mode, MGCP protocol parameters, media gateway controller
(MGC), media gateway (MG) interface parameters, test operating system or
chip operating system (TOS/COS), port attributes, traffic control, IP address
authentication switch, IP address authentication, SIP trunk, public switched
telephone network (PSTN) server, polarity reversal switch, hotline number,
three-way conversation, short number, wildcard group, and multi-country
adaptation.
System tool
Used to query version information, display the DSP channel status, configure
the network port status, save settings, restore the default or original settings,
restart devices, query country codes, collect statistics on ports, display the
MG link status, and network detection.
Upgrade
managemen
t
Supports the automatic upgrade.

The eSpace EMS provides single configuration functions for IADs based on the IAD model and
the protocol used by the IAD.
Batch configuration
−
−

Configure network parameters
Configure the proxy server
−
Configure NMS's IP address
Configure the read and write community
−
Save settings
−
The eSpace EMS provides the performance management function so that you can monitor
the CPU usage of an IAD.
The eSpace EMS provides the following functions of managing IADs:

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Upgrade

21
eSpace EMS
Product Description
−
Automatic upgrade: When the automatic upgrade is enabled, an IAD periodically
checks the latest version recorded in the upgrade file on the FTP server. If the IAD
detects a file with a different version on the FTP server from that in the upgrade
file, it is upgraded automatically.
−
Manual upgrade: The Complex Programmable Logic Device (CPLD) software
and host software can be manually upgraded for IADs in batches. Only the CPLD
software on IAD132E (T) needs to be upgraded.

The IAD configuration data can be backed up and restored
automatically or manually on the

eSpace EMS and can be saved to a local computer.

The IAD user information
can be backed up and restored on the eSpace EMS and can be
saved to a local computer.

You can 
run the ping command to check the connection between an IAD and other
devices.


Alarm Management
The eSpace EMS monitors IAD alarms. You can view alarms and rectify them on the
eSpace EMS.
3.2.5 SBC Management
The SBC management includes the configuration management, upgrade management,
and alarm management.
SBC Management Page
Figure 3-9 SBC management page
The eSpace EMS enables you to configure a single SBC or SBCs in batches.



The eSpace EMS enables you to perform the following operations on a single SBC:
− Start the device
−
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

Perform soft switch
22
eSpace EMS
Product Description
−


Configure network parameters
Configure service ports

Batch configuration
−
The eSpace EMS enables you to perform the following operations on a batch of SBCs:

−
Start the device
Perform soft switch
−
Configure service ports
−

Upgrade Management
The eSpace EMS enables you to upgrade SBCs in batches.
Alarm Management
The eSpace EMS monitors SBC alarms. You can view alarms and rectify them on the
eSpace EMS.
3.2.6 Voice Quality Monitoring
The eSpace EMS enables you to monitor the voice quality of eSpace U1910, eSpace
U1930, eSpace SoftCo9500 and IAD1224.




Configuring monitoring-related parameters

You can specify monitored areas, start andend times of a monitoring task, and
data collection periods on the eSpace EMS.

Viewing data
You can view the calling and called devices, mean opinion score (MOS) value,
delay, jitter, packet loss ratio, and codec settings on the eSpace EMS.
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Product Description
Figure 3-10 Report View
3.2.7 Automatic NE Connection
When there are SIP registration relationships or SIP trunks between NEs or when IP
PBXs work in active/standby mode, the eSpace EMS automatically creates connections
between NEs in the topology.
3.2.8 NE Information Export
The eSpace EMS enables you to export device information to .csv files, including the
device name, type, IP address, version information, model, and description.
3.2.9 eSpace UC Management
The eSpace EMS manages eSpace UC V200R001 system, including the following services:
BMP, AA Service, ESG Service, MAA Service, Call AS, eSpace Meeting, and PGM.
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Product Description
BMP Management
The BMP management includes system management, log management, alarm
management, call basic services and call features management.
Introduction
The BMP is a unified service management platform and supports the combination of
various services. When logging in to the BMP, the enterprise administrator can maintain
enterprise information and register and deregister enterprise members.
BMP System Management
You can directly access the BMP system after you log in to the eSpace EMS.
Log Management
The eSpace EMS enables you to perform following operations:








Query security logs

Security logs record all security operations in the
 BMP. The operations include
login, logout, password change, and user creation.

Query operation logs
You can query operation logs to obtain information about historical operations.

Download log files
You can download log files from the BMP server to the local host.

Search for logs

You can set the search criteria to search for logs.


Alarm Management
The eSpace EMS monitors BMP alarms. You can view alarms and rectify them on the
eSpace EMS.
AA Service Management
The AA Service management includes configuration management, performance
management, message tracing, and alarm management.
Introduction
The AA connects eSpace Desktop to ASs. eSpace Desktop obtains login information from
the AA and uses other service capabilities of eSpace UC through the AA.
The eSpace EMS provides AA configuration tables for easy configuration.
The eSpace EMS enables you to query the number of users who log in to the AA
Service successfully.
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Message Tracing
The eSpace EMS traces the messages transmitted between AA Service components.
The traced messages help you to locate and rectify faults if any.
Alarm Management
The eSpace EMS monitors AA Service alarms. You can view alarms and rectify them on
the eSpace EMS.
ESG Service Management
The ESG Service management includes configuration management, performance
Introduction


Provides a service openness and integration platform.


Connects to or integrates
 with IT, Social Networking Service (SNS), and Internet
systems of enterprises.
The eSpace EMS enables you to configure:






Database


ESG service

ESG time

PGM

Conference

ESG callback service





The eSpace EMS enables you to obtain the values of Count of ESGCallbackNum, Count
of ESGInvokedFail, Count of ESGInvokedNum, and Count of ESGInvokedSucc.
Message Tracing
The eSpace EMS traces the messages transmitted between ESG Service components.
Alarm Management
The eSpace EMS monitors ESG Service alarms. You can view alarms and rectify them on
the eSpace EMS.
MAA Service Management
The eSpace EMS monitors MAA Service alarms. You can view alarms and rectify them on
the eSpace EMS.
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Introduction
The MAA connects third-party clients, especially mobile clients, to ASs and provides
the following functions:
Call AS Management
The Call AS management includes configuration management, performance
Introduction
The Call AS is a core component of eSpace UC and provides call control and
service processing capabilities.
The eSpace EMS enables you to configure the following items for the eSpaceCTD:







Voice files


CalleePAS


CallerPAS


Default language

ESG service name

Maximum no-answer duration

Route header




The eSpace EMS enables you to collect performance statistics on the following Call
AS components:





eSpaceCTD

The performance indicators of the eSpaceCTD are: number of CTD call failures due to
offline, number of CTD call failures 
due to busy, and number of CTD call failures due
to no answer and CDR information.

UCCallAS
The performance indicators of the UCCallAS are: Count of Hunting Group calls in
STC Flow, Count of Hunting Group Calls failed in STC Flow, Count of release
calls for Called party number analyze failed in STC Flow, and Count of release
calls for Called party number authentication failed in STC Flow, Encryption
calls，Call Admission Control (CAC), Automatic Call Distributors groups，

BHCA（Busy Hour Calling Amount），Average length of call answering.
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Message Tracing
The eSpace EMS traces the messages transmitted between eSpaceCTD and UCCallAS.
Alarm Management
The eSpace EMS monitors the alarms about the eSpaceCTD and UCCallAS. You can
view alarms and rectify them on the eSpace EMS.
PGM Management
The PGM management includes configuration management, performance
Introduction
The PGM has the following components: eCorpServer, GnsService, PublicGroup,
AccountManagement, SoapToXcap, IWF, SM, GMService, GroupManagement,
PGMConfig, and ChatServer.
The eSpace EMS enables you to configure the following PGM components:





PGMConfig

You can set the following PGMConfig configuration items: common PGM
configurations,
contact group, group message, message service management, and

SP number.

ChatServer
You can set the following ChatServer configuration items: conference site and network.

The eSpace EMS enables you to collect the performance statistics on the following
PGM components:






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GMService

The performance indicators of the GMService are: count of SM success message,
count of IM success message, count of GM success message, count of SM message,
count of IM message, count of GM message, count of SM fail message, count of IM

fail message, and count of GM fail message.

ChatServer
The performance indicators of the ChatServer are:

−
Total number of users in temporary groups, including online users and offline users.
−
Total number of temporary groups that have been created, including those that
are created successfully and those that failed to be created.
−
−
Total number of group messages in a temporary group
Total number of temporary groups that are created successfully
−
Total number of temporary groups that are deleted
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eSpace EMS
Product Description
Message Tracing
The eSpace EMS enables you to trace the messages transmitted between the eCorpServer,
GnsService, PublicGroup, AccountManagement, SoapToXcap, SM, GMService,
GroupManagement, and ChatServer. The traced messages help you to locate and rectify
faults if any.
Alarm Management
The eSpace EMS monitors PGM alarms. You can view alarms and rectify them on the
eSpace EMS.
eSpace Meeting Management
The eSpace Meeting management includes configuration management,
performance management, and alarm management.
Introduction
The Meeting Service provides the conference function, including voice and
multimedia conferences.





Voice conference

The MS supports instant and scheduled voice conferences. It provides a distributed
conference system to allow
users to join a remote conference locally, which reduces

the bandwidth usage.

Multimedia conference
Functions such as e-whiteboard, program sharing, document sharing, and e-voting
are provided. Video conferences
can be held by terminals with cameras. The MS also

supports license control.
The eSpace EMS enables you to configure the hw_IMS_Conference_focus.
The eSpace EMS enables you to collect performance statistics on the
following hw_IMS_Conference_focus components:




Number of multimedia conferencesa at a certain time.

Number of multimedia users at a certain time.

Number of voice conferences at a certain time.

Number of voice users at a certain time.




Alarm Management
The eSpace EMS monitors eSpace Meeting alarms. You can view alarms and rectify them
on the eSpace EMS.
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3.3 Topology Management
In the eSpace EMS, the topology view displays NE status and links. With this function,
you understand the network structure and operating status of network devices.
Basics
Table 3-4 Topology objects
Topology
Object
Description
NE
Devices managed in the eSpace EMS are referred to as NEs, for example,
the LocalNMS NE in Figure 3-12. In the topology view, different icons
represent different types of NEs.
Subnet
For easy management, a large network is divided into several subnets (for
example, the spring subnet in Figure 3-12) based on a specific rule, such
as by region or device type.
Link
Links represent physical or logical connections between communications
devices, for example, the link between SEE_1 NE and SEEL_2 NE in
Figure 3-12.
Figure 3-11 Topology management UI
Browsing the Topology View
Topology objects are displayed by layer.
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Product Description
In the topology view, you can view the layout of all topology objects including NEs, subnets,
and links. If there are a large number of topology objects, you can also use browse them in
an aerial view.
Creating Virtual NEs
Virtual NEs are not actual devices, and they are only for display purposes in the
topology view.
You can create or delete virtual NEs in the topology view.
Creating Virtual Links
Virtual links are not actual links, and they are only for display purposes in the topology view.
You can create or delete virtual links in the topology.
Searching For a Topology Object
You can set a search criterion to quickly search for required topology objects.
3.4 Fault Management
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Basics
Figure 3-12 Fault management UI
Alarm Collection



The eSpace EMS receives alarms raised
by the managed NEs in real time and

displays these alarms in different ways.



Monitoring All the Alarms in Real Time

You can be alerted
to alarms using the alarm board, alarm sounds, and current alarm

list in real time.

Defining an Alarm
You can set the eSpace EMS to generate a performance alarm and display the alarm
in the alarm
window on the client when a performance indicator reaches the specified

threshold.
Alarm Notification







Alerting by Alarm Sounds


Users can be alerted by alarm sounds when alarms are raised.

You can set different alarm sounds and play durations for alarms of different severities.

Browsing the Alarm Board
You can view the number of alarms of each severity on the alarm board.

Remote Alarm Notification

The eSpace EMS can notify users of both alarms and events. If remote notification is
enabled, maintenance personnel can still learn
about the alarm conditions on the

entire network outside the equipment room.
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Product Description
Maintenance personnel can be notified of alarms by email or short message.
−
By short message
If remote notification by short message is enabled, you must set the short
message service (SMS) gateway and the phone number to receive short messages.
−
By email
If remote notification by email is enabled, you must set the Simple Mail Transfer
Protocol (SMTP) server address and the email address to receive emails.
Maintenance personnel can set filter criteria based on alarm severity and type, to
avoid receiving alarm notifications that do not require immediate attention.
Perceived Severity
The perceived Severity field indicates how severe the corresponding fault is. There are
four severity levels: critical, major, minor, and warning.

Critical: This kind of fault has seriously affected service and broken down the system,
and it must be fixed at
once. A recovery is needed in case some equipment or resource
is totally unavailable.

Major: This kind of fault has degraded the service quality and must be fixed at once
in working hours. A recovery
is needed in case the service quality of some equipment

or resouce degrades.

Minor: This kind of fault has not degraded
 the service quality, but will bring about
damage if not checked or handled in time.




Alarm Query


Browsing Current Alarms




You can view uncleared or unacknowledged alarms in the current
alarm list. You

can also filter out required alarms by setting a filter criterion.

Browsing Masked Alarms





Filtering Alarms by Status
You can filter alarms by

status. Alarm status:
−
Unacknowledged and uncleared
Acknowledged and uncleared
−
Unacknowledged and cleared
−


You can browse and query masked alarms.

Acknowledged and cleared

Querying Historical Alarms
−
You can set multiple search criteria to query historical alarms.
Only cleared

and acknowledged alarms are recorded in the alarm history.

Viewing Alarm Details
You can view alarm details, including the alarm name, alarm severity, device

name, acknowledgement status, possible cause, and alarm location information.
You send the details to related personnel for fault identification.
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

Current alarms are dynamically refreshed.


Warning: This kind of fault has not damaged the service, but the damage is potential.

33
eSpace EMS
Product Description


Querying and Browsing Events

You can set multiple search criteria to query events.
Alarm Processing



Alarm records are updated dynamically. The eSpace
EMS always displays the

latest alarms on the top of the alarm browse window.



Disabling Alarm Reporting


When viewing an alarm, you can disable reporting of new alarms to prevent the
alarms that you are viewing from scrollingdown due to newly reported alarms. You
can then enable reporting of new alarms.

Masking Alarms

If a large number of alarms are reported, you can set mask conditions based on
alarm name or alarm severity to discard alarms that donot need to be noticed. The
masked alarms will not be saved to the alarm database.

You can also set mask conditions for a certain NE or for a type of NEs.

Managing Alarm Mask Rules

You can view, add, modify, and delete alarm mask rules.






You can set an alarm mask rule for a specified MO to mask its alarms.

Clearing Alarms

You can manually clear a certain alarm or a type of alarms. In addition, the system can
automatically clear a certain alarm or a type of alarms byfollowing the instructions
from the upper-level NMS or based on a specified rule.



Acknowledging and Unacknowleging Alarms 
You
can acknowledge and unacknowledge alarms.
You can unacknowledge the alarms that you
have acknowledged. Then the status of

the alarms is changed to unacknowledged.
Alarm Auditing




Exporting Alarm Data

You can export current alarms, historical alarms, masked alarms, and events.

Maintaining Alarm Data

You can set the maximum retention period (for example, six months) for historical

alarms. The system automatically deletes and dumps related data as specified.

You can set whether to dump the outdated data while deleting the 
data. If data needs
to be dumped, you also need to set a destination path for the dump.



3.5 Performance Monitoring
With this function, you can understand the performance indicators of NEs and trends of
the performance indicators. This information provides a reference to optimize and
maintain the network.
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eSpace EMS
Product Description
Basics
Figure 3-13 Performance Monitoring UI
Defining Performance Indicators
You can select the performance indicators to monitor.
After you set the performance indicators and statistical period, the eSpace EMS colle cts
performance data based on the specified conditions. The results are displayed in the realtime performance monitoring view.
Monitoring Performance Indicators in Real Time
You can monitor the performance indicators of MOs in real time and therefore
notice exceptions quickly.
The monitoring results can be displayed in different types of charts (such as a bar chart or a
line chart). The charts help you learn about the changes and trends of the performance
indicators. Based on the changes and trends, you can take measures before the key
indicators reach their thresholds. If the CPU, memory, power, disk, or database usage on the
Application server exceeds the preset threshold, the system monitor sends an alarm to the
UCEMS server.
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Figure 3-14 Real-time performance monitoring view
Defining Monitoring Views
You can add, modify, and delete monitoring views, and adjust the locations of
monitoring views.
Setting Alarm Thresholds of Performance Indicators
You can set alarm thresholds for the performance indicators of an NE, and learn about
the operating status of the NE based on the generated performance alarms.
Managing Performance Monitoring Templates
You can add, modify, delete, and define performance monitoring templates.
Querying Historical Performance Data
You can set search criteria to query historical performance data.
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Exporting Performance Data
You can export performance data to .csv files.
Maintaining Performance Data
You can set the retention period for performance data. When the overflow conditions are
met, the performance data is automatically dumped.
3.6 Security Management
Security management is to control the eSpace EMS user permission and user roles, and
ensure security of user accounts and managed devices by means of authentication,
authorization, and encryption.
Role Management
Role management enables you to add, delete, modify, and query roles. Role permission of the
eSpace EMS is a binary group of the MO list and operation list, which means that the user
can perform the operations in the operation list for the objects in the MO list.
When you create or modify a role, you can set or modify the role permission.
By default, the system has a super administrator role which cannot be deleted and whose
permission cannot be modified. You can only modify the description and members.
User Management
User management enables you to add, delete, modify, and query users.
The administrator can set and modify user roles and the access control policies for more
than 20 profiles. The access control policies control login time and login IP addresses.
User role is not mandatory for a user. If you do not have a user role, you can perform only
the operations that are not controlled by permission after login.
User status is normal, disabled, and locked.

If the consecutive failed login attempts exceed the threshold, the user account is
locked. The locked user account can
 unlock automatically at the configured time or can
be unlocked by the administrator.

If a user has not logged in for a long time, the user account is disabled automatically.
In addition, the user accounts can be disabled by the 
administrator. Only the
administrator can recover the disabled user account.

Security Policy Management
Security policies can ensure security of user accounts, passwords, and eSpace EMS.
Table 3-5 Security policies
Security
Policy
Description
Password
You can specify the following settings for the password policy:
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eSpace EMS
Product Description
Security
Policy
Description
policy

Minimum password length

Maximum attempts to enter the password the same as old passwords
Maximum number of occurrences of a character in a password

Account
policy
Access
control
policies

Allow special characters: space!"#$%&'()*+,-./:;<=>?@[\]^`{_|}~

Minimum time interval between password change attempts

Forcibly change an expired password
You can specify the following settings for the password policy:

Minimum account length

Disable account if no login for specified days

Lock duration

Automatic disable user accounts
Access control policies include:

Login time control policy
You can set the login date, time, and days of the week.

Login IP address control policy
You can set the login IP address segment.
Screen Lock
You can set whether to enable the screen lock function and the timeout duration.
For security purpose, if you want to stop performing operations for a certain period of
time, you can enable the eSpace EMS to lock the client automatically. If the screen is
locked, you need to enter the password to unlock the client.
User Session Monitoring
The eSpace EMS provides user session monitoring to monitor the login user, login time,
and login IP address to prevent attacks from malicious users and to monitor online users.
The administrator can force a user to exit the eSpace EMS.
Password Change
You can change your password and the administrator can reset the user password.
New passwords must comply with the password policy.
3.7 Log Management
Logs are stored in the eSpace EMS database. You can query logs on the eSpace EMS client.
The log information helps you rapidly identify and analyze the faults. You can set the
search criteria to query logs and analyze the query results, helping you learn about the user
operations and operation status of the eSpace EMS.
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Table 3-6 Log types
Log Type
Description
Operation logs
Operation logs record all user operations, including users, operation
names, operation time, operated objects, and operation results.
System logs
System logs record the significant events occurring in the system,
including system exceptions, and network faults. System logs record the
basic information, modules, severities, and operation results. System logs
help you analyze the system status and troubleshoot the faults.
Security logs
Security logs record information about security operations, for example,
login or logout, password change, and user creation.
3.8 Message Tracing
Basics
Figure 3-15 Message tracing UI
Managing a Tracing Task
You can create, delete, start, or stop a tracing task and browse task attributes.
Parsing the Message
The client parses the tracing result reported by the NE.
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eSpace EMS
Product Description
Displaying Tracing Results
Tables and sequence diagrams are used to show tracing results. In addition, each record
is displayed in a tree diagram and in hexadecimal.
Analyzing Tracing Results
You can analyze the service flow and reported content in the tracing result.


Parsing the service flow: distinguishes the incomplete flow from the complete flow in
the reported message and Locates the problem through the incomplete flow. If the
device provides the flow identification, compare flows based on identifications.
Messages with the same identification are in the same flow. If the device does not

provide the flow identification, compare flows based on the sequence of the report time.
Managing Tracing Files
After saving tracing results in files, you can download, query, or delete the tracing files.
3.9 Northbound Interface
Northbound interfaces are the external interfaces to connect the eSpace EMS and
the upper-layer NMS or other systems.
Secondary development of documentation and MIB files can be provided to third-party
vendors.
Table 3-7 Description of northbound interfaces
Inter
face
Function
SNM
P
Alar
m
Supports SNMP V1, SNMP V2C, and SNMP V3.
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Report and
filter alarms in
real time
-
Acknowledge
and
unacknowledg
e alarms
-
Synchronize
alarms
If the connection between the upper-layer NMS and the eSpace
EMS is abnormal or the upper-layer NMS is restarted, the
upper-layer NMS can deliver the command of synchronizing
alarms to the eSpace EMS. After the eSpace EMS receives the
command, the eSpace EMS reports all active alarms to the
upper-layer NMS again. The upper-layer NMS updates the
alarms based on alarm serial number to make the alarms
consistent with those on the eSpace EMS.
Transfer clear
alarms in real
time
If the NE fault is rectified or the local maintenance personnel
manually clear an alarm, the eSpace EMS reports a clear alarm to
the upper-layer NMS. The upper-layer NMS finds the
40
eSpace EMS
Product Description
Inter
face
Function
corresponding active alarms based on the serial numbers of
the clear alarms and clears them.
Heartbeat
mechanism
Issue 01 (2012-05-31)
The SNMP interfaces for heartbeat check are provided for
external systems to query and set the heartbeat period. The
eSpace EMS periodically sends the heartbeat information to the
external systems to monitor the status of communication links.
41
eSpace EMS
Product Description
4 System Reliability
4
System Reliability
The eSpace EMS supports self-monitoring, backup and restoration, and security hardening
to ensure system reliability.
Self-Monitoring Capabilities
To ensure reliability, the eSpace EMS provides the watchdog process to monitor its own
applications and processes. If a process abnormally exits, the watchdog process
automatically restarts the process.
Backup and Recovery Capabilities
When Linux is used, the system provides the backup and recovery capabilities to full backup
and restore eSpace EMS files and database data. This ensures the reliability of the system
and database data.
Security Hardening Capability
Security of the system host is reinforced to ensure safe and stable running of the
operating system. Therefore, system services can run safely and stably.
The eSpace EMS server has the following security risks:

A large number of services and ports are opened during
operating system installation,
which leaves the system vulnerable to malicious attacks.

No strict restrictions are imposed on the file rights
and environment variables, which

increases security vulnerabilities of the system.

To achieve security hardening, you can add, modify, or tailor the modules and components
of the system, and shield and eliminate the defects and security vulnerabilities of the system.
Issue 01 (2012-05-31)
42
eSpace EMS
Product Description
5 Technical Specifications
5
Technical Specifications
Table 5-1 Performance indicators
Indicator
Value
Maximum number of
topology nodes allowed
The values vary according to server configurations:



20,000 for a Linux server with the following minimum
configuration: 2 CPUs (for example, 2 x E5506), 8-GB
memory, 2 x 300-GB disks
50,000 for a Linux server with the following minimum
1000 for a Windows server with the following minimum
Maximum number of
current alarms allowed
20,000
Maximum number of
historical alarms allowed
15,000,000
Maximum number of
events allowed
15,000,000
Maximum number of logs
allowed
300,000
Maximum alarm delay
30 seconds
Delay for querying 100,000
alarms
5 seconds
Maximum alarm
processing capabilities
100 alarms per second
Maximum number of
objects under a subnet
500
Maximum number of
layers supported in the
topology view
11
Issue 01 (2012-05-31)
43
eSpace EMS
Product Description
5 Technical Specifications
Indicator
Value
Maximum number of users
logged into the eSpace
EMS at a time.
100

One IP phone or SBC is equal to one equivalent NE,
 one IAD or EGW is equal to five equivalent
NEs, and one IP PBX is equal to 50 equivalent NEs.

The equivalent NEs managed by the eSpace EMS are calculated in the following formula: IP PBX x
50 + (IAD + EGW) x 5 + IPPhone + SBC. The total number cannot exceed the maximum number
of topology nodes allowed.

Issue 01 (2012-05-31)
44
eSpace EMS
Product Description
6 Acronyms and Abbreviations
6
Acronyms and Abbreviations
A
AA
Access Agent
AS
Application Server
B
BMP
Business Management Point
C
Call As
Call Application Server
CSV
Comma-Separated Values
E
eConf AS
Enterprise Conference Application Server
EMS
Element Management System
ESG
Enterprise Service Gateway
F
FTP
File Transfer Protocol
I
ICMP
Internet Control Message Protocol
IP
Internet Protocol
L
Issue 01 (2012-05-31)
45
eSpace EMS
Product Description
6 Acronyms and Abbreviations
LAN
Local Area Network
M
MAA
Mobile Access Agent
MOS
Mean Opinion Score
N
NGIN
Next Generation Intelligent Network
NMS
Network Management System
P
PGM
Presence Group Messaging
PM
S
SFTP
Secure File Transfer Protocol
SMTP
Simple Mail Transfer Protocol
SNMP
Simple Network Management Protocol
SOAP
Simple Object Access Protocol
T
TCP
Transmission Control Protocol
TOPO
Topology Management
U
UOA
Issue 01 (2012-05-31)
Uniform Operation Maintenance Agent
46

Product Description

Transcription

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