THE BEST OF EVERY THING - Pasadena

2016
2017
SEASON
THE
BEST OF
EVERY
THING
sUbscriber
Handbook
2016 | 2017
SEASON
SEP 6, 2016 – OCT 2, 2016
OCT 25, 2016 – NOV 20, 2016
JAN 31, 2016 – FEb 26, 2017
mAr 28, 2017 - APr 23, 2017
special HolidaY add-on
mAY 30, 2017 – JuN 25, 2017
dEC 8, 2016 – JAN 8, 2017
Here are a few tips
to help YOU take
full advantage of
your subscription
ONLINE ACCESS
Visit PasadenaPlayhouse.org/subscriber and
log into your account to get full access of your
subscription, purchase additional discount tickets
and update your contact information.
TICKET EXCHANGES
You can start exchanging your seats when
shows go on sale. For all exchanges, you must
return your original tickets before you receive
your new tickets.
Fixed Subscriptions
Weekday Preview Week (Series 1, 2 & 3)
subscribers receive free ticket exchanges only if
their new ticket date is on Tuesday, Wednesday or
Thursday of Preview Week.
Weekend Preview Week (Series 4, 5 & 6)
subscribers receive free ticket exchanges only if
their new ticket date is during Preview Week.
Weekday subscribers receive free ticket exchanges
only if their new ticket date is on a weekday or in
Preview Week.
Weekend and Premiere (Row C) subscribers
receive free ticket exchanges to any date of the show.
Create-Your-Own & Flex Subscriptions
Subscribers in these two categories receive free
ticket exchanges.
Please be advised that upgrade fees will apply if
you move outside your price category and/or do not
follow the aforementioned policies. All exchanges
are subject to availability and you will be given the
very best seats available in your price category.
There are absolutely no ticket exchanges allowed
between productions.
3
How to exchange tickets
and redeem flex passes
In Person or by Mail:
39 South El Molino, Pasadena, CA 91101
Phone: 626.356.7529
Fax: 626.628.0385
Email: BoxOffice@PasadenaPlayhouse.org
When exchanging your tickets by mail, fax or
email, we ask you to please use the exchange
form downloadable from our website at
PasadenaPlayhouse.org/Subscriber and
follow the instructions.
FLEX passes can only be used for the five shows
included in the 2016 | 2017 Season only. They are not
redeemable for A Cinderella Christmas or any special
events that are not part of the Subscription Season.
FLEX passes expire July 1, 2017.
MISSED PERFORMANCE ASSURANCE
If you missed your performance date but would still
like to see the show, please bring your unused tickets
to the Box Office on the day you would like to see the
show and you will be given the best available seats for
the price of your original tickets. Upgrade fees may
apply. All such missed performance exchanges are
subject to availability.
If you are unable to attend your performance, you
may return your tickets as an in-kind donation prior
to your show date. We do not offer refunds for
unused tickets.
20% discount on additional tickets
As a subscriber, you can use your exclusive 20%
discount to purchase additional tickets to any of the
five shows included in the season.
QUALITY ASSURANCE
The Pasadena Playhouse is committed to providing
you and your guests a quality experience. If you
are dissatisfied for any reason during your visit,
please notify the House Manager or Hospitality
Manager and we will do our utmost to resolve your
request and make your visit at The Playhouse an
enjoyable one.
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GENERAL INFO
ACCESSIBLE SEATING
Our last row in the Orchestra, Row S, is made
entirely of Removable Seats to accommodate
wheelchair seating or special seating needs. We also
have wheelchair seating in the first two rows in the
Orchestra. Please note the Mezzanine level is not
wheelchair accessible. Please call the Box Office at
626.356.7529 to make arrangements.
ASSISTED HEARING DEVICES
We now have a hearing loop system, bringing
sound clarity for those with assisted hearing devices.
LATE SEATING
Please arrive at the theatre at least 30 minutes prior
to performance time to ensure the best possible
experience at the theatre. Please note that once the
curtain time passes, your seats are forfeited. If you
arrive late, you will be seated in the best available seats
in the back of the house when there is an appropriate
pause in the action on stage - subject to the House
Manager’s discretion.
PARKING
There are several well-lit, competitively-priced parking
lots surrounding the theatre. A few are listed here:
Playhouse Plaza Lot
Entrance located on El Molino Avenue, directly across
the street from The Pasadena Playhouse.
Hours of Operations
Mon - Fri 8:00 a.m. - 11:00 p.m.
Sat - Sun 10:00 a.m. - 11:00 p.m.
Municipal Lot
Directly behind The Pasadena Playhouse
on Madison between Colorado and Green
Discount Tire Center
Southwest corner of Green and El Molino
Mohawk Carpet
Southeast corner of Green and El Molino
Free street parking in Pasadena only after 6:00 p.m.
Mon - Sat and all day on Sundays. You may also use
the public transit to get to The Playhouse! We are
conveniently located near the Metro Rail Gold Line
Lake Street stop and many Los Angeles Metro and
Pasadena ARTS Bus lines. Please visit metro.net or
cityofpasadena.net/Transportation for more info.
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PRODUCTION EFFECTS
Herbal cigarettes, theatrical fog, strobe lights,
gunshots and other effects may be used. If you might
be sensitive to these effects, please consult an usher
prior to seating. Alternative seating locations or other
accommodations can be made. If you have questions
or concerns regarding any production effects, please
contact the Box Office at 626.356.7529 or BoxOffice@
PasadenaPlayhouse.org.
CELL PHONES AND WIRELESS DEVICES
Any use of cell phones and wireless devices (that
enable phone calls, text messages, Internet access,
or photography) are strictly prohibited and must be
turned off before you enter the theatre. They may not
be turned on and used during the performance. Please
be mindful of the actors on stage and your neighbors
in the audience. Still photography and video are strictly
prohibited inside the theatre.
EXPLORE, ENGAGE AND EXPERIENCE
Talkback Tuesdays and
Post-Show at The Playhouse
Each production from our 2016 | 2017 season features
Talkback Tuesdays with specially invited community
experts discussing themes related to the production
and one Post-Show at The Playhouse discussion
with the cast. All of these events are free and open
to the public.
Please check our website for the
upcoming dates of Talkback
Tuesdays.
Following the 2:00 p.m.
Sunday Matinee
The Fantasticks: 9/25/16
M. Butterfly: 11/13/16
Shout, Sister, Shout: 2/19/17
Twelfth Night: 4/16/17
Artistic Director’s Choice: 6/18/17
THE GEORGIA McCLAY FRIENDSHIP CENTER
For each production during the 2016 | 2017 season,
our Friendship Center will become a dynamic and
captivating interactive art and history exhibit designed
along with the theme of the current production. Come
early before the show or stay late afterwards and
enrich your theatre-going experience.
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Loyalty CARD
Display your loyalty card at our restaurant and
business partners to receive their special offers.
We are always expanding our list of partners, so be
sure to visit our Subscription Benefits page:
PasadenaPlayhouse.org/Subscriber.
AKA
41 Hugus Alley,
Pasadena,
CA 91103
626.564.8111
Bistro 45
45 S Mentor Ave.,
Pasadena,
CA 91106
626.795.2478
Blaze Pizza
35 N. Lake Ave,
Ste. 7, Pasadena,
CA 91101
626.440.7358
Braise & Crumble
40 N Mentor Ave.
Pasadena,
CA 91106
626.460.8600
Café Verde
961 E Green St.,
Pasadena,
CA 91106
626.356.9811
Canoe House
805 Fair Oaks Ave.,
South Pasadena,
CA 91030
626.799.4169
Caterart of
Pasadena
310.270.6693
Central Park
219 S Fair Oaks
Ave., Pasadena,
CA 91105
626.449.4499
Coco’s Bakery
Restaurant
77 N Lake Ave.,
Pasadena,
CA 91101
626.449.3156
Coffee By
The Books
509 E Walnut St.,
Pasadena,
CA 91101
626.584.5386
Del Frisco’s Grille
55 S. Lake Ave.,
Suite 150,
Pasadena,
CA 91101
626.765.9913
Eden Garden
Mediterranean
Cuisine
175 E Holly St.,
Pasadena,
CA 91101
626.440.1421
El Portal
695 E Green St.,
Pasadena,
CA 91101
626.795.8553
Ginger and Spice
451 E Colorado
Blvd., Pasadena,
CA 91101
626.405.1414
La Grande
Orange Café
260 S Raymond
Ave., Pasadena,
CA 91105
626.356.4444
le Muse coffee
& wine bar
101 South Madison
Ave., Pasadena,
CA 91101
626.844.2000
Monopole Wine
21 S El Molino
Ave., Pasadena,
CA 91101
626.577.9463
Perry’s at the
ducitD2 Hotel
Constance
928 E Colorado
Blvd., Pasadena,
CA 91106
626.898.7900
Porta Via
1 W. California
Blvd., Pasadena,
CA 91105
626.793.9000
redwhite+bluezz
37 S El Molino Ave.
Pasadena,
CA 91101
626.792.4441
Roy’s
641 E Colorado
Blvd., Pasadena,
CA 91101
626.356.4066
Settebello
Pizzeria
Napoletana
625 E. Colorado
Blvd., Pasadena,
CA 91101
626.765.9550
Sushi of Naples
735 E Green St.,
Pasadena,
CA 91101
626.578.1123
T. Boyle’s Tavern
37 N Catalina Ave.,
Pasadena,
CA 91106
626.578.0957
Tarantino’s
Pizzeria
784 E Green St.,
Pasadena,
CA 91101
626.796.7836
Technique
Restaurant/
Le Cordon Bleu
College
525 E Colorado
Blvd., Pasadena,
CA 91101
626.229.1377
The Archives
Bookshop
509 E Walnut St.,
Pasadena,
CA 91101
626.797.4756
The Next
Chapter by Jones
Coffee Roasters
695 E Colorado
Blvd., Pasadena,
CA 91101
The Park’s
Finest
1267 W Temple St.,
Los Angeles,
CA 90026
213.481.2800
Urth Café
594 E Colorado
Blvd., Pasadena,
CA 91101
626.844.4644
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bOX OFFICE
Phone Hours:
Mon - Fri from 12 p.m. - 6 p.m.
Sat - Sun from 1 p.m. - 6 p.m.
window Hours:
Tue - Sun from 1 p.m. - 6 p.m.
or until performance time
Email: BoxOffice@PasadenaPlayhouse.org
box Office Phone: 626.356.7529
Fax: 626.628.0385
Lost and Found: 626.356.7529
SubSCrIPTION OFFICE
Subscription Office Hours:
Mon - Fri from 9 a.m. - 5 p.m.
Email: Subscriptions@PasadenaPlayhouse.org
Please note the Subscription office is closed
on Saturday and Sunday. If you wish to speak
to a person immediately, call the Box Office
at 626.356.7529. Also note the Box Office and
Subscription Office are closed on major holidays.
remember to follow
The Pasadena Playhouse
on social media:
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twitter.com/PasPlayhouse
youtube.com/user/thepasaplayhouse
instagram.com/pasadenaplayhouse
pasadenaplayhouse.org/blog