Al Rostamani Travel

product portfolio.
2012 - Selected as one of the top 25 Travel Agents
in the Middle East for 2012 by Arabian Travel News.
2012 - Awarded Certificate of Appreciation for
participating in the DED Dubai Quality Award
Appreciation Programme.
2013 - Awarded Superbrand status.
2013 - Selected as one of the top 25 Travel Agents
in the Middle East for 2013 by Arabian Travel News.
2014 - Awarded Superbrand status.
HISTORY
MARKET
Al Rostamani Travel & Holidays (ART), a member of
the reputed Al Rostamani Group, was established
in 1979 and for the past 35 years has always been
synonymous with the Leisure Industry, through its
28 (1979- 2007) year association with the world
renowned brand of THOMAS COOK. Besides this
strong association, Al Rostamani Travel also has
the privilege of being preferred partners of world
renowned holiday products such as Rail Europe
and Swiss Travel Systems. General Sales Agents for
Thomas Cook India, Globus Family of Brands and
the Franchisee of Sri Lankan Holidays. In 2012 it
added Abercrombie and Kent – Southern Africa
region and The Adventure Company to its product
portfolio.
ART has three distinct business divisions:
Corporate, Leisure and Inbound divisions with
six offices across the UAE. In 2007 it became a
member of the Global Specialists Markets (GSM)
network providing a link to Travel Management
Companies worldwide.
ART is also a fully accredited member of the following
International Industry Associations:
International Air Transport Association (IATA)
American Society of Travel Agents (ASTA)
Society of Incentive Travel Executives (SITE).
Dubai Travel and Tour Agents Group (DTTAG).
Abu Dhabi Travel and Tourism Agents Council
(ATTAC).
Future plans include:
Expansion into the GCC (through full-fledged
offices or acquisitions) to increase footprint and
network coverage.
l Diversification into travel related complementary
businesses.
l Increase concentration on online technology and
marketing to tap into new revenue streams.
l Enhance current product portfolio to include new
and innovative holiday brands to offer customers
l
20
differential travel experiences.
l To attain ISO Certification in Customer Service
and Excellence.
ACHIEVEMENTS
ART has been the recipient of numerous awards
for its excellent performance, from various airlines,
including Lufthansa, KLM, Air France, Virgin Atlantic
and the Skyteam alliance to mentioned a few.
1979 - Signed General Sales Agent agreement with
Globus family of brands.
1998 - Signed representation agreement with Rail
Europe.
2001 - Signed General Sales Agent agreement with
Thomas Cook NRI.
2002 - Signed representation agreement with
Disney Land Paris.
2007 - Appointed UAE representative of Global
Specialist Markets (GSM) network, an association
of high quality and independent Travel Management
Companies from around the world.
2009 - Signed Franchise agreement with Sri Lankan
Holidays.
2011 - Added Abercrombie and Kent – Southern
Africa region and The Adventure Company to the
Al Rostamani Travel and Holidays opened its first
office on 24th November 1979 in Al Nasser Square,
Deira, together with Thomas Cook, and was named
Thomas Cook Al Rostamani Travel & Holidays. The
initial team comprised of seven members dealing
in holiday products such as Eurorail, Britrail and
Cosmos. After four years, two more branches were
opened in Jumeirah and Abu Dhabi respectively.
ART obtained its IATA certification in 1980 and was
amongst the first agencies to deal in European and
Cruise holidays.
PRODUCT
Al Rostamani Travel and Holidays services include
Corporate travel, MICE (Meetings, Incentives,
Conferences and Exhibitions) an Inbound division
for exploring the UAE, and a Leisure division
catering to a wide range of holiday packages.
Corporate Division: Offers the full range of
services you would expect from a large global
travel management company. Al Rostamani Travel
& Holidays’ services are customised to meet
the exact requirements of the client, following a
comprehensive needs analysis. It is then measured
according to jointly designed performance
measurement criteria which include account
management, supplier negotiations, travel policy
preparation, policy compliance/assistance, travel
spend analysis, an online booking facility, a 24 hour
service free travel insurance with airline tickets,
MICE management and coordination.
with every journey. Al Rostamani Travel & Holidays
offers hundreds of unique itineraries all over
Europe, North America, South America, Asia,
Australia and Africa.
Thomas Cook - NRI: Thomas Cook India perfectly
suits the travel needs of Indian nationals residing in
the UAE. It is a perfect choice for family holidays,
which also provides an opportunity to share
experiences with fellow Indians from different parts
of the world. Thomas Cook India offers a variety
of fully escorted coach tours in Europe, Africa, the
Far East and the Americas. The main feature is the
Indian food, both vegetarian and non-vegetarian,
served at each destination.
Sri Lankan Holidays: Sri Lanka has proven to be
an ideal destination for visitors looking to relax and
unwind and wanting to explore the rich Sri Lankan
culture. ART offers specially crafted and conceived
travel and tour packages to suit individual tastes.
Abercrombie & Kent (Southern Africa): With
personalised service and quality of the highest
standard there is nowhere better to view the
“Big Five” than Southern Africa’s luxurious
private reserves; a region of incredible diversity in
landscape, wildlife and culture.
The Adventure Company: Enjoy exciting worldwide
adventure tours from a selection of 250 plus activity
holidays to many unfamiliar places spanning every
continent.
Inbound Division offers the following services: FIT
room rates, Group room rates (Meetings, Incentives,
Conventions and Exhibitions), Meet and greet
(Marhaba and Ahlan services), Airport transfers,
Sightseeing tours, Dhow Cruises, Desert Safaris,
Visa assistance, Car Rental Services and Corporate
Events.
RECENT DEVELOPMENTS
Al Rostamani Travel & Holidays opened two new
offices, on Sheikh Zayed Road. The corporate
division has been relocated to the Maze Tower
(Corporate Head Office of the Al Rostamani
Group) and the leisure and inbound divisions to the
Al Wasl Centre.
PROMOTION
Al Rostamani Travel & Holidays promote their
service through a range of different mediums.
Print advertising in popular English and Arabic
newspapers and Trade publications.
Outdoor Advertising is also used through Billboards,
Hoardings and Bus Shelters in prime locations.
Radio campaigns in English and Asian channels for
promoting holiday products and packages.
Online marketing has become very important
and Al Rostamani Travel & Holidays promotes
packages through its website, promotion mailers to
customer’s database, SMS campaigns, and business
services supported by attentive customer care,
personalised service and fair pricing to ensure
they meet, or exceed, the expectations of their
customers.
Vision: To be the most trusted name in delivering
innovative, enjoyable and satisfying travel
experiences catering to their customers’ unique
lifestyles.
Values: Putting people and relationships first
through personalised care and commitment.
Providing customers quality and value through
honesty, integrity and trustworthiness.
l Personalised service.
l Quality products.
l Competitive pricing.
l After sales service.
l Brand value.
l Over 30 years of experience in the
market.
The brand logo is a combination of
the Mother Brand, the three birds
of Al Rostamani Group, and the sub
brand of the colour red which depicts warmth,
energy and positivity.
portals. Joint promotions with airline partners and
financial institutions.
PR activities are equally important and Al Rostamani
Travel & Holidays features editorials in major
www.alrostamanitravel.ae
newspapers and trade publications.
Al Rostamani Travel & Holidays believes in giving
back to the community and
this is demonstrated through
sponsorship of events at
schools, social clubs and
community groups. Promotional
marketing events are also
undertaken at trade fairs,
educational institutions and
retail outlets.
BRAND VALUES
Mission: Al Rostamani Travel & Holidays is
committed to providing superior products and
Things you didn’t know about
Leisure Division Represents and deals with the
following topnotch international
holiday products in the UAE and
GCC:
Rail Europe: Travel by train through
Europe provides the most flexible
and convenient way to experience
various countries and see the forests,
fields and cities, even the mountains
which are not always accessible by
road.
Globus family of brands: Whether
it’s a fully escorted, premium,
independent, or river cruise vacation,
with Globus, Cosmos, Monograms
and Avalon Waterways you will get
unmatched value, insider knowledge
and world-class customer service
Al Rostamani Travel
Al Rostamani Travel & Holidays was founded in
1979.
l Al Rostamani Travel & Holidays was originally
associated with the Thomas Cook brand.
l Al Rostamani Travel & Holidays is the preferred
partner of world renowned holiday products such
as Rail Europe, and Swiss Travel Systems.
It is also the GSA for Thomas Cook India and
Globus Family of Brands and the Franchisee of Sri
Lankan Holidays.
l Al Rostamani Travel & Holidays has over 80
employees of ten different nationalities.
l Al Rostamani Travel & Holidays is the first travel
agency in the UAE to be awarded the Superbrand
status.
l