we bring - Middle East Telecommunications

COMPANY PROFILE
“WE BRINGSMART WAY”
THINGS IN A
TABLE OF CONTENTS
Chairman’s Message
Mission, Vision, and Core Values
Corporate Profile
Partners
Presence
Services
Solutions
Clients
02
04
06
08
09
10
12
13
2
CHAIRMAN’S MESSAGE
3
From its establishment in 1978 to the present day, METCO has always strived to keep up with the fast pace of
evolution of telecommunications technology and to remain at par with increasingly complex and strict norms of
quality and contracting regulations.
Almost three and a half decades later, our commitment and resolve remain unwavering. The promise to remain on
the cutting edge of progress is one that we make to ourselves, to our valued clients, and to our industry. We embrace
the challenges that our clients face and we make them our own.
Today over 500 of our employees are deployed across our operations, spanning several countries of the Middle East
and Africa. Leading telecommunications service providers, government institutions and private enterprises select
METCO to provide them with turnkey telecommunications solutions and managed services.
It is through hard work and commitment that we earned our clients’ trust and loyalty. It is the same recipe that will
carry us forward.
Tawfiq Ahmed Bin Sultan
Chairman,
Middle East Telecommunications Company (METCO)
4
“WE BRINGSMART WAY”
THINGS IN A
MISSION
VISION
METCO is dedicated to providing its clients with end
telecommunications solutions, from basic
to end telecommunica
infrastructure to customized
custom
applications. We seek to
address the challenges of
o their business using a turnkey
approach to service delivery.
deliv
We will constantly maintain
outstanding quality of service
s
and remain abreast of
the latest innovations in our field in order to keep our
offerings on the cutting edge
e
of progress.
Our vision is to accelerate our Middle East and Africa
expansion to become a leading force in the region’s
telecommunications contracting industry. We will reach
our goal of leadership by:
• Cementing our position as a strategic partner of our
clients rather than a mere supplier or service provider
• Being an employer of choice in the region and
constantly developing our people’s talent to maintain
service excellence
• Ensuring that we always deliver in compliance with
the highest standards of quality
• Demonstrating our commitment to enriching our
community and to preserving the environment
5
OUR CORE VALUES
At METCO, our people share values that define our organization. We all adhere to principles of integrity, excellence,
client experience, teamwork, and personal growth.
6
CORPORATE PROFILE
Established in 1978 as a subsidiary of Towell International Holding, Middle East
Telecommunications Company (METCO) is an integrator of telecommunications and
information technology solutions that operates in the Middle East and Africa.
Headquartered in Kuwait, METCO’s corporate presence extends to Iraq, Oman, and
Sudan.
METCO is one of the region’s fastest growing companies, having earned a reputation
of excellence in its field and achieved superior client satisfaction across markets. Our
clients are telecommunications service providers, large enterprises and government
institutions that seek to resolve a business challenge through the deployment of stateof-the art technology solutions and automated business processes. METCO has
proven, for close to three and a half decades, to be a partner of choice for these
organizations, with a high rate of repeat business.
METCO offers a breadth of services spanning from engineering and design to
implementation and deployment, and from operations and maintenance to the
provision of managed services. We provide turnkey solutions to our clients to ensure
that they realize the business impact that they expect and maximize the value that
they draw from our partnership.
Our people specialize in the deployment of:
• Wireless and optical transmission networks
• Enterprise voice and data networks
• Contact centers
• Network operation centers
• Data centers
• Infrastructure related to the above solutions.
7
To deploy its solutions and deliver its services,
METCO partners with leading manufacturers of
enterprise and carrier grade technology. Our people
are certified in installing, operating and supporting
suites of products from Avaya, Aviat Networks, Ciena,
NEC, Tellabs and other vendors. Our successful and
long lasting partnership with these vendors translates
into added value for our clients, allowing us to provide
more competitive offerings and get extended vendor
commitments.
COMMITTED
“WE AREREACH
YOUR GOALS”
TO HELPING YOU
With more than 500 skilled employees currently deployed
across our region, METCO and its affiliates have the
reach, the experience, and the dedication to provide
unparalleled service and support to our clients, helping
them to speed-up their go-to-market plans, optimize
their capital expenses, and maximize their operational
efficiency. As such, METCO is a business partner that is
committed to helping you reach your goals.
8
METCO PARTNERS
“TEAMWORK
GREAT ACHIEVEMENTS”
LEADS TO
IN OUR PROJECTS, WE ROLL-OUT WORLD-CLASS PRODUCTS THAT WE SOURCE BY LEVERAGING OUR PARTNERSHIPS FROM LEADING VENDORS IN THE ICT SPACE.
(Platinum Partner)
Avaya is a global leader in
enterprise
communications
systems. The company provides
unified communications, contact
centers, data solutions, and
related services directly and
through its channel partners
to leading businesses and
organizations around the world.
Enterprises of all sizes depend
on Avaya for state-of-the-art
communications that improve
efficiency, collaboration, customer
service and competitiveness.
www.avaya.com
A leading global provider of end-toend wireless solutions for mobility
and fixed network applications
including turnkey services and
network management. Aviat’s
portfolio includes products for
advanced IP network migration,
building the foundation for the
4G/LTE broadband future and
enabling wireless transformation
around the world.
www.aviatnet.com
(Golden BizConnect Partner,
and a Diamond Accredited
Partner for Ethernet Products)
Ciena is the network specialist.
Ciena collaborates with customers
worldwide to unlock the strategic
potential of their networks and
fundamentally change the way
they perform and compete.
With focused innovation, Ciena
brings together the reliability and
capacity of optical networking
with the flexibility and economics
of Ethernet, unified by a software
suite that delivers the industry’s
leading network automation.
www.ciena.com
NEC is a leader in the integration
of IT and network technologies that
benefit businesses and people
around the world. By providing
a combination of products and
solutions that cross utilize the
company’s experience and global
resources,
NEC’s
advanced
technologies meet the complex
and ever-changing needs of its
customers. NEC brings more
than 100 years of expertise
in technological innovation to
empower people, businesses and
society.
www.nec.com
Tellabs’ innovations enable the
mobile Internet and help our
customers and partners succeed.
That’s why 43 of the top 50 global
communications service providers
choose our mobile, optical,
business and services solutions.
We help them get ahead by adding
revenue, reducing expenses and
optimizing networks.
www.tellabs.com
9
METCO PRESENCE
Kuwait
METCO is headquartered in the State of Kuwait, where it has been
established since 1978. Our 120 employee strong operation serves
and supports a large client base which includes Zain, Wataniya
Telecom, Kuwait Oil Company (KOC), Kuwait Finance House
(KFH), Radisson Hotels, the Ministry of Communications (MoC),
and the Ministry of Interior (MoI).
Sudan:
METCO has been working in Sudan since 2005. We staff 25
employees on site and manage local delivery partners.
METCO has designed and installed over 1,300 microwave radio
links and close to 500 optical nodes for Zain. We currently maintain
the network and plan for its readiness to sustain the deployment of
next generation services in the country.
METCO has also designed and installed over 1,000 km of optical
fiber in full turnkey engagements.
METCO has also provided more than 50,000 Ethernet ports for
enterprise clients in Kuwait.
Iraq
Our operations in Iraq started in 2003. With more than 350 employees
operating locally, METCO is one of the country’s largest employers
within the technology field. We are present in 16 governorates
across Iraq, with main offices in Baghdad, Basra, and Erbil.
We engage project managers, team leaders, transmission
engineers, technicians, tower riggers, as well as administration,
logistics and security staff to serve various telecommunications
service providers.
Our team has supplied, installed, and configured a network of
more than 3,000 microwave links across the country, and is
currently engaged in its operation and maintenance. In this turnkey
engagement, METCO addressed both the active and passive
elements of the network.
Our local operation has engineered, furnished, installed, and
commissioned the Khartoum Ring Project consisting of 40 Gbps
IP-MPLS/DWDM rings and 500 km of optical fiber.
We also provide support services for the optical network infrastructure
and the IP-MPLS / DWDM / SDH transmission network.
Oman:
METCO was established in Oman in 1998. We engage over 150
employees and partner resources to design, supply, install, and
maintain telecommunications solutions for public and private
enterprises in the country.
Our local operation is also a well known provider of microwave and
optical transmission infrastructure.
METCO’s clients span multiple industries, from government to
hospitality to travel and transportation. We serve the Royal Oman
police, the diwan of Royal court, the ministry of foreign affairs, the
directorate of civil aviation, the Al-Bustan Palace hotel, the Muscat
Intercontinental, and the Hilton Salalah, to name but a few clients.
10
SERVICES
ERVIIC
CES
METCO is dedicated to providing best-in-class technology
and services to its clients. We believe that
ssolutions
so
solut
ol
our
o
ur main differentiators are the level of expertise of our
em
emp
mp
employees
acquired over decades of regional presence
and
nd hundreds of engagements, our client focused culture,
an
and
a
nd the close partnership that we established with leading
providers
of equipment and product suites.
p
pro
prov
pr
o
METCO deploys people who are skilled and trained in the
MET
M
different areas of service that we provide:
diffe
DESIGN:
DES
Our engineers work with our clients in a consultative
capacity to define the requirements that meet their
capa
business objectives. They are engaged early during the
b
busin
busi
sales process and continuously during delivery and support
should variations or optimizations need to be performed.
shou
sh
sho
O design services include but are not limited to:
Our
Requirement definition
• Re
Network architecture and dimensioning
• Ne
Element and network management design
•E
Ele
Network optimization, upgrade, or network swaps
• Ne
Network evolution and cutover planning
• Ne
Vendor/solution recommendation and selection
•V
Ven
Design verification and audits
• De
IMPLEMENTATION:
Our project managers are experienced in managing the time
and budget constraints of large turnkey projects, as well as
mitigating inherent project risks and ensuring compliance with
quality and safety standards.
Be it a technology upgrade, a platform swap, a network
consolidation, or a green-field roll-out, METCO’s implementation
teams bring predictability and control to projects even in
adverse conditions. METCO and its partners are dedicated
to implementing solutions that translate into tangible business
benefits for your organization.
Our implementation services include but are not limited to:
• Site acquisition and preparation
• Installation of PDH, SDH and Ethernet/IP wireless and
optical networks
• Installation of infrastructure cables, and cable accessories
• Supervision, installation, testing and commissioning
• Material removal and cleanup
• Spare parts management
• Application development and integration
• Infrastructure construction and furnishing of operation and
contact centers
SUPPORT:
METCO’s support teams are in charge of maintaining the
solutions that we deploy for carriers and enterprises. We
perform both preventive and corrective maintenance in order
to ensure that the business value generated is sustained.
Our technical staff use proven methodologies to monitor the
performance of our solutions and comply with the terms of the
service level agreements (SLAs) concluded with our clients.
MANAGED SERVICES:
Today’s expanding networks, scarcity of technical skills,
prohibitive management costs and lack of timely expertise
means that keeping constant vigil of the Information and
Communication Technology (ICT) infrastructure has become
a growing concern. It often becomes a strategic choice for
companies to focus their resources on the core functions of
11
• Schedule management
• Resource management
• Performance management and reporting
• Deliverable management
• Scope and variation management
their business while partnering with managed service providers to
ensure that their communication and information technology needs
are fulfilled.
Leveraging our ICT expertise, we bring budget control, reliability,
and predictability to these services.
We work closely with our clients to help define the requirements,
KPIs and targets of managed service agreements in order to
ensure that they reach their objectives in terms of continuity,
efficiency, and quality.
We offer managed services for transmission infrastructures, voice
and data networks, and enterprise applications. With policies,
procedures and processes that are compliant with industry best
practices, our managed services teams provide:
• 24/7 Network Monitoring
• Fault management
• Field support
• Client SLA / KPI compliance
• Repair and return cycle management
• Back-up and patch management
PROGRAM AND PROJECT MANAGEMENT:
Engaging an experienced Program/Project Management Office
(PMO) is critical to the success of these engagements and is a
key differentiator of METCO’s proposition. This team of seasoned
professionals will ensure that we produce the desired impact for
our Clients’ business.
We work closely with our clients to document work plans, provide
regular program/project updates, highlighting key milestones,
identifying key risks, and managing possible variations.
The efforts of our program staff are focused on ensuring that the
overall business impact is realized. They deliver the following:
• Risk management
• Change management
• Budget management
Our Project management staff is responsible for overseeing the delivery
of focused projects and ensuring that they are completed on time, on
budget, and in compliance with client requirements, standards and
regulations.
Specifically, they are responsible for the following activities:
• Project logistics management
• Project planning
• Project reviews and progress tracking
• Resource management
• Quality and safety management
• Issue management and escalation
• Project deliverable management
• Budget monitoring and control
• Scope and variation management
TRAINING:
METCO offers comprehensive training programs to users and
administrators of the solutions that it deploys. These programs include
standard course modules that cover operating procedures of suites of
vendor products and the acquisition of a functional or technical skill.
They also include modules developed and tailored to the specifics of
a deployed business solution and cover the elements of a complete
business process.
Our programs deliver a blend of theory and hands-on learning on such
subjects as maintenance procedures or troubleshooting and problem
resolution.
Aside from being certified in delivering vendor product training, METCO
also provides training on:
• Network planning and design
• Installation and commissioning
• Operation and maintenance
• Network management
Our training programs are delivered by skilled METCO engineers and
by product vendors. We have the flexibility to offer these programs at
locations that best suit our client requirements.
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SOLUTIONS
METCO is a top-tier provider and integrator of information
and communication technology solutions that are scalable,
secure, and cost-effective. These solutions target specific
business challenges and their implementation results
in tangible business value. Be it to fulfill the needs of
a telecommunications carrier, a private enterprise or a
government institution, we tailor and customize our solutions
to achieve specific business objectives.
We provide a large spectrum of solutions ranging from
providing basic connectivity to implementing operational
support or business support applications. METCO specializes
in:
• WIRELESS NETWORKING:
METCO designs, supplies, installs, configures, commissions,
and operates wireless networks to address last-mile access,
backhaul and backbone connectivity requirements of
telecommunications operators, government institutions and
private enterprises. We implement point-to-point microwave
links to connect multiple sites of a wide area network. We can
also implement point-to-multipoint wireless solutions based
on WiMAX or other technologies.
Our solutions are deployed in a manner to ensure the most
effective routing, the most efficient use of available spectrum,
and the appropriate level of data security. We work with
best-in-class equipment providers to build and manage our
wireless networking solutions.
METCO has over 25 years of hands-on experience in
planning and designing wireless networks for many of our
region’s prominent telecommunications service providers
and oil companies. We maintain vendor independence
in recommending the solutions that best fit the business
challenge at hand, and provide TDM, SDH or IP/Ethernet
wireless products and solutions to address our clients’ needs.
• OPTICAL NETWORKING:
METCO is also a key player in engineering and deploying
optical network solutions. We provide full optical transmission
solutions which include the design, installation, connection,
testing and commissioning of single-mode and multimode
fiber networks. In turnkey networking projects, we also
perform route planning, trenching, duct installation, and civil
works.
METCO has partnership agreements with some of the
world’s most advanced optical fiber cabling and networking
equipment providers. Leveraging these partnerships, we
offer the latest technologies to our customers to design and
deploy SDH, IP/MPLS, DWDM, CWDM technologies to
create networks accommodating bandwidth-hungry voice
and video applications.
Optical networks installed by METCO serve the largest mobile
service providers and enterprises in Kuwait and in Sudan
and carry the larger part of these countries’ data traffic. The
optical solutions implemented by METCO enable 3G and 4G
services and enable service providers to offer reliable and
fast internet service to businesses and communities.
• CONVERGENT INFRASTRUCTURE:
METCO prides itself on being a pioneer in providing
integrated voice and data communications solutions in
the Middle East. We serve a host of industries including
government institutions and ministries, banks and financial
services, telecommunications services, utilities, travel and
transportation, hospitality, healthcare, and education.
Our infrastructure solutions provide voice and data
connectivity across Local Area Networks (LANs) and Wide
Area Networks (WANs). We build highly available and
secure network infrastructures for our clients within one
location or multiple locations, connecting their branches
and offices across distances. Our connectivity solutions
include structured cabling and Outside Plant (OSP) network
deployment.
METCO can act as a “hybrid virtual network provider and
operator”, seamlessly blending services from a number of
carriers and service providers to create the most appropriate
13
OUR CLIENTS
and cost effective solution to meet each
customer’s specific needs via a single service
contract.
We also integrate network management
platforms and roll-out network operation
centers (NOCs) for telecommunications service
providers and enterprise clients, comprising of
fault management, performance management
and configuration management solutions.
Our solutions are not only limited to the
communications infrastructure. We also help our
clients set-up their IT infrastructure by supplying
and implementing data centers. We ensure
that our solutions provide for availability and
continuity, security, and load balancing.
METCO’s infrastructure solutions are often
implemented as part of full turnkey projects where
we perform construction and civil works, power
and environment control system installations, as
well as the implementation of security, access
control and monitoring solutions.
• APPLICATIONS :
As an integrator of communications solutions,
METCO addresses the complex needs of today’s
businesses for ubiquitous and seamless access
to information from anywhere using multiple
platforms. METCO does this by partnering
with leading manufacturers of voice, data, and
multimedia products.
We provide advanced voice and data solutions
for the enterprise, such as:
• Flexible IP telephony for small, medium and
large enterprises
• Wireless LAN solutions
• Leading-edge web and video conferencing,
tele-presence
• Professional audio and multimedia
• Unified messaging
• IP-TV
• Information security suites of solutions
• CUSTOMER CARE:
METCO has provided customer care solutions
to over 50 leading corporations in the Middle
East region to build and upgrade their contact
centers. We address the challenges of our
clients in improving customer service levels,
enhancing customer and employee satisfaction,
and reducing operating costs.
As part of its customer care engagements,
METCO delivers seamless integration of contact
center platforms and business support systems,
ongoing support and training for agents and
administrators.
METCO works with global leaders to bring the
latest innovation in technology. We address the
automation of all customer care processes from
call handling and monitoring, to ticketing, to
dispatching and closing.
Our customer care solutions include:
• Session Initiation Protocol (SIP) contact centers
• Networked contact centers
• Interactive Voice Response (IVR), speech
recognition solutions
• Computer Telephony Integration
• Skills-based routing, outbound solutions,
• Quality monitoring and voice and video logging,
• Workforce Management
CUSTOMER CARE
Since its establishment in 1978, METCO has
grown to become a regional force in its industry.
As such, our market exposure is unmatched.
Our diligence in serving our clients has earned
us their valued trust and loyalty.
Our client base consists of over 1,000
organizations in the Middle East and Africa
and our solutions boost the productivity of an
approximate 130,000 enterprise users.
We serve our markets from sales and project
inception to delivery, support, and managed
services. Our clients are:
Carriers:
Telecommunications service providers
• Fixed
• Wireless (Wataniya, Zain)
• Internet service providers
Enterprises:
Government and private institutions
• Governmental (Ministry of Interior (MOI),
Ministry of Defence (MOD), Ministry of
Justice (MOJ), Ministry of Finance (MOF),
Ministry of Public Health (MOPH), Ministry
of Education (MOE), Kuwait National Guard,
and the Ministries Complex).
• Financial Institutions (Kuwait Finance House
(KFH), Burgan Bank, Boubyan Bank, Ahli
United Bank (AUB), Kuwait & Middle East
Financial Investment Company (KMEFIC),
and National Investments Company (NIC)) .
• Manufacturing (United Steel Industrial
Company (UNISTEEL), Kuwaiti Danish Dairy
(KKD), and KD Cow).
• Oil and Gas (Kuwait Oil Company (KOC),
Joint Operation (Texaco), and Petrochemical
Industrial Co. (PIC)).
• Healthcare (Al Mouwasat Hospital, Al Sabah
Hospital, Al Adan Hospital, Al Omooma
Hospital, and Dr. Alia Medical center).
• Hospitality (Radisson SAS, Marina Hotel,
Le Royal Hotel, Ritz Hotel, and Sahara Golf
Club).
• Airlines (Jazeera Airways, and Kuwait
Aviation Services Company (KASCO)).
• Logistics Specialists (DHL, FedEx, TNT, and
Sky Net).
• Education (Al Bayan Bilingual School (BBS),
and Public Authority for Applied Education
and Training (PAAET)),
• Retail (Americana/ Kuwait Food Company
(KFC), Kout Food Group (KFG), Al Yasra
Foods, Maki, and Papa Johns)
CONTACT INFORMATION
KUWAIT OFFICE
IRAQ - BASRA OFFICE
SUDAN - KHARTOUM OFFICE
OMAN - MUSCAT OFFICE
MIDDLE EAST TELECOMMUNICATIONS
COMPANY WLL
ARDIYA, INDUSTRIAL AREA
BLOCK 2, BUILDING 163
P O BOX 25690 SAFAT 13117 KUWAIT
TEL (+965) 2434 3300
FAX (+965) 24346142 - 24346956
EMAIL: INFOQ8@METCONETWORKS.COM
MIDDLE EAST TECHNIQUE
TELECOMMUNICATIONS CO. TLD
BARADEYA- SAYED AMIN STREET
BASRA, IRAQ
EMAIL: INFOIRQ@METCONETWORKS.COM
MIDDLE EAST TELECOMMUNICATIONS
COMPANY LLC
ALAMARAT STREET 35, HOUSE 26
KHARTOUM, SUDAN
P O BOX 3035
TEL (+249) 1834 82801 / 2
FAX (+249) 1834 82803
EMAIL: INFOSUD@METCONETWORKS.COM
MIDDLE EAST TELECOMMUNICATIONS
COMPANY LLC
P O BOX 3795 CODE 112
RUWI, SULTANATE OF OMAN
TEL (968) 2452 6526
FAX (968) 2452 6527
EMAIL: INFOMAN@METCONETWORKS.COM