July/August 2013 - Indiana Apartment Association

July/August 2013
The Official Publication of the
2013 PREVIEW ISSUE
Also INSide...
Two IAA Members Receive National Recognition
Golf Outing a Tremendous Success
TABLE of
Contents
Published bimonthly by the Indiana Apartment Association
12
July/August 2013
The Official Publication of the
NAA Chairman Column
Get the latest news and notes from the
National Apartment Association
20
PAC Golf Classic
24
New Construction Projects
14
Opening Session Speaker
Paul Moya
This year’s event raised more than $60,000 for the IAA PAC
Sheehan Properties and Flaherty & Collins Properties
announce new projects
13
Member Profile
Suzanne Peperak
Also INSide...
From the IAA President....................................................................................................................................6
From the IAA Chairman of the Board.........................................................................................................7
PAC Contributors..............................................................................................................................................10
Member Profile – Suzanne Peperak.........................................................................................................13
FUN Meeting at the Ballpark......................................................................................................................27
Member Profile – Brian Niehaus.................................................................................................................29
National Focus...................................................................................................................................................30
The Indiana Apartment Association
9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240
P: 317-816-8900 • F: 317-816-8911 • iaa@iaaonline.net • www.iaaonline.net
_________________________________________________________
OFFICERS
Chairman Jerry K. Collins, Flaherty & Collins Properties
Vice Chairman Brian Cranor, Hearthview Residential
Secretary Sandy Carmin, Englert Management Corporation
Treasurer Jordanna Paciorek, Edward Rose & Sons
Past Chairman Adam Van Rooy, Van Rooy Properties
direct BOARD members
John Ehrhardt, The Sterling Group
Randy Escue, Dominion Realty, Inc.
Nancy Flynn-Strater, The Sexton Companies
Mike Gorman, Edward Rose & Sons
Chad Greiwe, Gene B. Glick Company
Jon Hicks, Andover Management Corporation/In Good Company
Kimra Holcomb, Wilkinson Asset Management
Alexandra Jackiw, McKinley Properties
Nikki Johnson, CFC, Inc.
Mark Juleen, J C Hart Company
Loren King, Trinitas Ventures
Cindy Koehler, Buckingham Management
Steve Lavery, Herman & Kittle Properties
Jeanne Milan, Samaritan Companies
Tom Spencer, Meridian Management Corporation
George Tikijian, III, Tikijian Properties
Chuck Townsend, Sheehan Property Management
Mary J. Trujillo, Barrett & Stokely
Margie Williamson, Pedcor Management
chapter BOARD members
Brandon Buckman, Pedcor Management Corporation
Jennifer Kennedy, Sheehan Property Management
Raquel Shamble, Andover Management Corporation/In Good Company
Tracy Stolte, Flaherty & Collins Properties
Brenda Valle, Newlin-Johnson Company
associate BOARD members
Lara Smith, Apartment Guide Consumer Source, Inc.
Amanda Barger-Smith, Michaelis Corporation
Michele Bair, AmRent
chapter staff members
Yvonne Avary • Executive Director, Apartment Owners and Managers Association of Terre Haute
Beth Wyatt • Executive Director, Apartment Association of Fort Wayne and Northeast Indiana
Kara Hohne • Executive Director, Apartment Association of Southern Indiana
Paula Carey • Executive Director, Northern Indiana Apartment Council
Around the State..............................................................................................................................................33
Calendar of Events...........................................................................................................................................34
On the Cover: IAA has rebranded the annual convention as the Midwest Multifamily Conference.
This year, we will feature more breakout sessions with national speakers. Coverage begins on
Page 14.
IAA Staff
INSites Publisher Lynne Petersen, CAE, President • lynne@iaaonline.net
INSites Editor Mark Conover • mark@iaaonline.net
INSites Advertising Alicia Kane McCracken • alicia@iaaonline.net
Director of Membership Letti O’Neill • letti@iaaonline.net
Director of Events & Expositions Lauren O’Neill • lauren@iaaonline.net
Accounting Assistant Kristie Fessler • kristie@iaaonline.net
Accounting Manager Mary Massey • mary@iaaonline.net
Administrative Assistant Margaret Urias-Marie • margaret@iaaonline.net
POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8910, Fax (317) -8168911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not necessarily reflect those of the magazine’s management
or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned.
4
INSites July/August 2013
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from the
IAA
President
IAA Wants Chapters And Councils To Be
Proactive With Local Government Affairs
We hear from our members that the most important service IAA
provides is advocacy at the state and local levels of government
on behalf of the industry. Without question, IAA staff and
members spend a lot of time throughout the year testifying
before House and Senate committees and meeting with city
council members who are considering ordinances that affect
multifamily housing.
Lynne Petersen, CAE
IAA President
I have learned over the 20-plus years I have been doing this
that the best way to effect change at all levels of government
is to develop relationships with elected officials and educating
them on what it is our members do to provide safe, affordable
housing for their constituents. I use the summer months to
cultivate relationships with House and Senate members by
attending their fund raisers and meeting them for lunch. I know
that the time spent with them while they are not in session will
allow them to get to know me and learn about our industry.
Now, I would like to take this to the grassroots level of city and
town government and get members to create relationships with
council members and mayors to help educate them about the
apartment industry.
We are asking each affiliate chapter to set up a Legislative
Committee that will be charged with developing relationships
with city, town, and county officials, who will be responsible for
passing ordinances that would impact our industry.
The committees’ responsibilities include:
1. Meet with each elected official on city and county councils.
2. Meet with Code Enforcement Director.
3. After initial meeting, set up quarterly meetings with elected
officials. Hold those meetings at clubhouses of member
properties. Each quarter you should meet with a different
group or different individuals.
4. Meetings can serve as meet and greet opportunities with
elected officials.
5. Meetings should also entail issues our industry is facing in
the city or county.
6. Committee members should stay abreast of all action of
elected officials: i.e. monitor meeting agendas, and make
regular phone calls to elected officials.
7. Committee must maintain a list of all elected officials in the
city and the county along with geographic location of the
elected official, email address, and contact phone number
including cell phone.
8. Do annual fund raisers for IAA PAC. Of the funds raised,
100% will be available to local candidates.
Continued on page 12
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INSites July/August 2013
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from the
Convention Means More Education
Opportunities For Your Employees
At a recent IAA Board of Directors meeting, we broke into
small groups to discuss the services that the Indiana Apartment
Association offers and determine which ones we like the
most. What we found that after advocacy at the state and local
levels, networking and education are ranked right near the top
of the list of services we believe are most important.
If you’ve been a member of IAA for any length of time, you
undoubtedly have noticed the myriad of networking and
educational opportunities available to you and your employees
throughout the year. I know that most of the employees from
our company have attended Morning Motivators, FUN
Meetings, SAL Leadership, Maintenance Mania, and the golf
outing over the years.
We have also utilized the educational offerings of IAA to help
train our employees. We have two who recently completed
their Certified Apartment Manager training and we have
several other employees who have been certified over the
years. National certifications are a great way to reward your
workers, while enjoying the benefits of a well-trained staff.
In October, everyone will have the opportunity to witness what
IAA does for all of its members at the Midwest Multifamily
IAA
Chairman of
the Board
Conference as it brings together all the elements you expect
from one of the largest and most comprehensive conference
in the four-state area.
Not only have we expanded the number of educational
offerings, we have grouped them into different tracks,
gearing the classes toward particular groups within the
multifamily industry. For example, there will be a Leasing
Track where the seminars will focus on customer service,
Fair Housing, and New Ways to get your apartments leased.
The Property Management Track will teach attendees how to
think Like a Business Owner, Accountability, and Coaching
for Excellence. The Regional Property Supervisor Track will
include seminars on Net Operating Income, Coaching, Fair
Housing, and Accountability. This year, seminars will also
be presented for Maintenance, Senior Housing, and Student
Housing. There is clearly something for everyone with this
year’s lineup of seminars.
Jerry Collins
IAA Chairman of the Board
The Midwest Multifamily Conference is a culmination
of a year of planning that got started shortly after the 2012
convention concluded. We have rebranded the convention
and, working with some of our national members, we are
marketing the two-day event to vendors and management
Continued on page 24
www.iaaonline.net
July/August 2013 INSites
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July/August 2013 INSites
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The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive
of industry issues and are pro-business legislators. These funds aid in the election of candidates whose
legislative voting records and/or positions on multifamily issues will enhance the business climate in the
state of Indiana.
CONTRIBUTOR LIST*
Platinum Investors ($1.50 per unit)
Arnel, Inc.
Aspen Management USA
Banner Property Management, LLC
Barratt Asset Management LLC
Bluffton Park Apartments, LLC
Brad Nash
Braden & Associates-Architonics, Inc.
C.R.E.S. Management, LLC
Carnegie Companies
Carr Property Group
Chronister Properties
Coomer Legacy LLC
Crest Management
Edward Rose & Sons
Englert Mgmt Corp.
Equity Management
Feichter Realtors
Flaherty & Collins Properties
Four Seasons Realty
Friedman Management
Gene B. Glick Company, Inc.
GoldOller
Harlan Investments, Inc.
Hawthorne Residential Partners
Heugel Realty, Inc.
Hunt Pacific Management
Hurst Properties
Indian Village Investments
Indigo Real Estate Services
Inland American Apartment Management, LLC
J C Hart Company
JCap Management
Jehl Apartments LLC
John & Stacy Hayes
JRK Residential Group
Justus Rental Properties, Inc.
Keymark Property Management, LLC.
Kramer Lumber Company
Lakeshore Management, LLC
LCOR, Inc.
Madisonville-West Properties, Inc.
Maple Crest Realty Corp.
Tyler Martin
Masterson Properties, LLC
Metro Real Estate
Metropolitan/Collegiate Housing Services, Inc.
Miller Valentine Group
Natalie Overton
Neil A. Burd
Novogroder Companies Inc
Oxford Gables Apts., LLC
Paragus Prop. Mgmt., Inc.
Princeton Enterprises LLC
Realty & Mortgage Co.
Regor, LLC
Retiree Housing Management, Inc.
Robert Hoopingarner
Romar Concepts LLC
Sharpflats LLC
Spectrum Business Ventures
Abbey Stombaugh
Strategic Property Services Group
Ten South Management
Tetzloff LLC
TGM Associates L.P.
The Hayman Company
Tikijian Properties
Tom Hoot Rentals
Trinity Property Consultants
10 INSites July/August 2013
Urbahns Group an Indianapolis Co.
U S Residential Group
Van Rooy Properties
Waterford Enterprises
Wilkinson Asset Management
Willow Point Apartments
Wingate Companies
Zender Family Limited Partnership
Gold Investors ($1.00-$1.49 per unit)
Barrett & Stokely, Inc.
Becovic Management Group of Indiana
Buckingham Management, LLC
Blue River Services, Inc.
Crestline Property Management
Dominion Realty, Inc.
Given & Spindler Companies
Greystone Property Management Corporation
Mark III Mgmt. Corp.
Multifamily Management, Inc.
Palladian Corp
PAR Enterprises
Samaritan Companies
Sentry Management Services Inc
Sheehan Property Mgmt, Inc.
Sundance Property Mgmt., Inc.
Tazian Properties
Silver Investors ($.50-$.99 per unit)
James Management Group, LLC
Ken Bonner
McCormack, Baron & Ragan Mgmt Services, Inc.
Pedcor Management Corp.
Regency Windsor Management Inc.
Bronze Investors (up to $.50 per unit)
Barratt Asset Management LLC
Campus Advantage
Dominium Mgt. Services, Inc.
Elkins Apartments
Friedman Management
Greystone Property Management Corporation
Investors Property Services
June Palms Home Leasing LLC
LI Combs & Sons Management Co.
Meridian Management Corp.
NRP Management, LLC
O’Neil Property Management
Partnership Concepts Realty Mgmt., Inc.
Pedcor Homes Corp.
The Ardizzone Group
The Community Builders, Inc.
V.T.T. Properties
Booster Club (Associate Member Investors)
A2 Windows & Doors LLC
AC/C Tech
Ace Roofing
ACI, Inc.
ADT Security Services, Inc.
Alert Bed Bug Detection Agency
Amerestore
AmRent
Apex Paving and Excavating, Inc.
Ardizzone Enterprises, Inc.
Azuma Leasing
Bader Company
BELFOR USA
Benjamin Franklin Plumbing
Bone Dry Roofing
Business Insurance Group, LLC
Carpetbaggers, Inc.
Carter Lumber
CBRE
Choice Property Resources
Circle City Pest Control
Clark Appliance
ComerNowling
Cook’s Towing Service, Inc.
CORT
CRG Residential
CSI Signs
Direct Fitness Solutions
Drexel Interiors
DSI Complete Restoration
Elbert Construction
ePremium Insurance
Falcon Carpet of Indiana, Inc.
Frye Electric, Inc.
Full Care of Indianapolis
G5
Gold Seal Termite & Pest Control Co.
Gregory & Appel Insurance
Hays & Sons Complete Restoration
Heartland Golf Cars & Equipment
HFF
Holt Construction Group, Inc.
ICOR International
Indiana Roof & Exterior Cleaning
Indiana’s Finest Wrecker
Indy Coin Laundry (Cincinnati Coin Laundry)
Jahnke Painting, Inc.
Jetz Service Company, Inc.
Kinder Electric Co, Inc.
Landman & Beatty
LexisNexis Resident Screening
M & P Commercial Design
Maintenance Supply Headquarters
Moore Restoration
National Corporate Housing
National Tenant Network - Indiana
NWP Services Corporation
On The Scene LLC
One Call Now
Pavlov Media
PHD Carpet & Janitorial Service, Inc.
Pro Tow
Property Tax Consultants LLC
Quantum Graphix, LLC
ResMan
Roto Rooter Plumbing, Inc.
Sandlin Law Group P.C.
Screening Reports, Inc.
Sears Commercial Sales, Unit #8530
Sign A Rama
Signature Supply
Sullivan Commercial Supply
T.A. Kaiser Heating & Air, Inc.
Thermo-Scan Water Leak Detection
Thompson Thrift Construction
Tikijian Associates
TransUnion CreditRetriever
Uzelac & Associates, Inc.
Vectren Energy Delivery
Vigo Car & Credit
VMintegrated
Wellman Exteriors
Wow! Window Washing
Young Environmental Solutions, Inc.
* as of August 14, 2013
www.iaaonline.net
Register For The 2013 Apartment Revenue
Management Conference In Miami
Connect with
NAA
Does your net operating income need a lift? Then
make plans to attend the Apartment Revenue
Management (ARM) Conference, September
23-25 at the Turnberry Isle Resort in Miami.
professionals and discuss common issues and questions. Connect also
features a multitude of topical libraries – www.naahq.org/Connect/
Libraries – with ready-to-download materials to help you get things done
without having to reinvent the wheel.
This isn’t your grandfather’s revenue management
event: the ARM Conference features a radically
expanded scope of topics to include ancillary
income, expense management, business
intelligence and other subject matter designed to
aid you reach your organization’s revenue goals.
Save the Date for the 2014 NAA Education Conference & Exposition
in Denver
The largest and most anticipated industry event of the year, the NAA
Education Conference & Exposition, will convene June 19-21, 2014, in
Denver. Make plans now to experience the Mile-High City like never
before – with more than 6,200 attendees, over 40 education sessions, at
least 350 exhibitors and surprises around every corner, the NAA Education
Conference & Exposition is the must-attend event each year for any
multifamily housing professional who is serious about bettering their
organization’s performance and enhancing their own career. Stay tuned to
www.naahq.org/educonf for the latest information.
There are user conferences for those wishing to
learn how to use specific revenue management
software. The ARM Conference is something
you won’t find elsewhere: best practices,
benchmarking, networking and bringing ideas
Alexandra Jackiw
from outside the industry. To wit: Keynote
2013 Chairman
speaker Greg Cross, Senior Vice President
of Revenue Management for Hyatt Hotels
Corporation, who will speak about current trends
in lodging and their possible parallels in the rental housing industry.
And, if you register at www.naahq.org/aptrevenue by August 14, you’ll save
$100 on admission to the rental housing industry’s sole event dedicated to
staying ahead of the ever-evolving operational curve.
Remember to ‘Rewind’ the 2013 NAA Education Conference &
Exposition
Couldn’t attend the 2013 NAA Education Conference & Exposition in San
Diego, or missed a great session? Don’t despair—you still can enjoy the
best education sessions in the apartment industry, including video!
Continued from page 6
Experience has shown that elected officials are more interested in what local
owners and management companies have to say because they live in their
district. I believe that a successful legislative committee will translate to
success in getting a seat at the table with the elected decision makers in these
cities and towns and will ultimately result in strong dialogue between our
members and elected officials when ordinances are considered that affect our
industry. I encourage everyone to get involved with your chapter’s legislative
efforts by volunteering to serve on the committee or by following through
and contacting your council member when asked.
NAA’s Education Institute (NAAEI) is once again presenting its “Rewind”
program, offering 21 recorded video sessions and 20 PowerPoint-synced audio
sessions from the 2013 NAA Education Conference—all for just $299! Visit
http://naa.directionsav.com to purchase your recorded education sessions today.
New NAA/NMHC Video Makes the Case for Apartments
As part of NAA/NMHC’s major multimedia public relations campaign,
“Apartments. We Live Here,” a new two-minute video made its debut at
the 2013 NAA Education Conference & Exposition. The video reinforces
some of the key messages about apartments’ economic and job growth
contributions and promotes some of the online tools available at the
campaign’s website, www.WeAreApartments.org.
The video is available on NAA’s “Apartments. We Live Here.” campaign
webpage, which also includes information about the campaign’s suite of
public relations and advocacy resources. Affiliates and member firms are
encouraged to link to the video from their websites to help spread the word
about how apartments help build strong communities. For information
about customizing the video for your state (or in some cases, metro area),
contact Carole Roper at carole@naahq.org
Network Year-Round at NAA Connect
Don’t miss your opportunity for year-round networking and peer-to-peer
education on NAA Connect – www.naahq.org/connect – the new hub for
networking and collaboration.
NAA Connect is home to eight industry-related communities – www.
naahq.org/public-communities – for you to connect with like-minded
12 INSites July/August 2013
www.iaaonline.net
Suzanne Peperak Wins Prestigious
State And National Awards
Suzanne Peperak, who is a regional manager for Barrett &
Stokely, was recently awarded the National Apartment Association
Designate of the Year Award. This comes on the heels of her being
named the Rick Stapp Regional Supervisor of the Year for the
Indiana Apartment Association.
Member
Profile
She agreed to participate in a question and answer session to discuss her recent awards and
offer advice to young people getting into the multifamily housing industry.
How does it make you feel that your peers
consider you worthy of the NAA Designate
of the Year and the IAA Rick Stapp Regional
Supervisor of the Year?
There were many impressive candidates for
the Rick Stapp award and I felt honored to be
selected as the recipient of that award in 2012.
I am fortunate to have a supportive network of
colleagues through IAA who encourage me in my
career. To be nominated and then win the NAA
Designate award exceeded my expectations and
I am proud to represent IAA at the national level.
Suzanne Peperak (center) of Barrett and Stokely received
her NAA Designate of the Year Award from Alexandra
Jackiw, NAA Chairman, and Doug Culkin, President &
CEO of the National Apartment Association.
How important do you think it is that younger
people in the industry strive for recognition at the state and national levels?
As a younger person in the industry I have been fortunate to have several amazing mentors
to learn from and to assist me in my career procession. Therefore, I think it is extremely
important for younger people to strive toward becoming the new mentors in our industry,
and recognition at state and national levels is a step in that process.
You have been heavily involved with IAA for many years, holding different chairmanships
along the way. What advice do you give to others about volunteering with IAA?
My advice is to take every opportunity presented because volunteer experiences have
allowed me to contribute to our industry while gaining skills and experiences outside of
my job as a regional manager. I have met inspirational people who have taught me about
teamwork, humility, and leadership to name a few qualities while working to improve the
industry as a whole.
Can you talk a little bit about the support you get from Barrett & Stokely that allows you
to volunteer your time at IAA?
Ten years ago when I interviewed with John Sweeney (then regional manager and now
president and managing member) for my first position at Barrett & Stokely, one of my
questions to him was “It is important to me to have education and training opportunities
with the local apartment association, is this a priority at Barrett & Stokely?” He answered
me by describing all of his volunteer experiences with IAA, reassuring me that my objectives
were in alignment with the culture of this company. I started volunteering at IAA in my first
year at Barrett & Stokely and haven’t slowed down since because of the encouragement
from executive management. As a company we believe that you get out what you put in, and
many of our employees volunteer time at IAA.
What is it about our industry that makes you want to get up each day and go to work?
In this industry, each day presents new challenges and rewards which I find to be refreshing.
We get to provide quality homes to people and fulfill a variety of needs from affordable
housing through luxury apartment homes. I learn something new every day that I can use
to improve the experiences of my employees, residents, and company, which excites me and
and encourages me in the multifamily industry.
www.iaaonline.net
July/August 2013 INSites 13
preview
Top-tiered Speakers Highlight 2013
Midwest Multifamily Conference
IAA is excited to bring you the 2013 Midwest Multifamily Conference. Aside from our rebranding and our reaching out
to multifamily housing industry folks in neighboring states, we have added more breakout sessions to include student
housing, senior housing, technology, regional round tables, fair housing on both days and affordable housing. Our goal is
to target all of the markets in Indiana that IAA represents.
The Indiana Apartment Association is pleased to announce that Paul Moya will be our Opening Session Speaker. His presentation, entitled, “You
Don’t Need a Title to be a Leader: How Anyone, Anywhere, Can Make a Positive Difference” will inspire people who aren’t titled leaders to take
responsibility, lead when it is appropriate and improve their individual performance to create amazing results.
Paul collaborates with Mark Sanborn, an international bestselling author and noted authority on leadership, team building, customer service and
change, to develop forward-thinking initiatives, progressive strategies and effective solutions.
Our second-day luncheon speaker will be Scott Carbonara. Scott believes an organization’s strongest asset is its people. Are you branding the
culture you need to succeed? Scott draws on his diverse background serving as an award-winning crisis counselor, and executive chief of staff,
as he ignites employee engagement and customer loyalty–starting one person at a time. Scott aims to bring authentic leadership to life, from
the boardroom to the family room, as he nurtures, inspires, and trains leaders of all types.
Get registered for the 2013 Midwest Multifamily Conference today at midwestmultifamily.org.
You don’t need a title to be a leader
Phillip of Macedonia, the father of Alexander the
Great, said, “An army of deer led by a lion is more
to be feared than an army of lion led by a deer.”
That may or may not be true, but as my colleague,
Mark Sanborn, has pointed out, Phillip missed the
bigger point: An army of lions led by a lion is to be
feared most of all, for it is unstoppable.
What’s more powerful than having strong, effective
leadership at the top of your organization? Having
an organization of lions where everyone leads.
Paul Moya
Whether you are an apartment owner or
management company, the only way to grow your
business, capture more market share, and ensure that all of your customers and
partners are happy is to build an organization where everyone leads and everyone
makes a difference. But how do you do it?
Developing an Army of Lions
1. Define leadership
The simplest definition is that leadership is positive influence.
If a non-titled employee associates leadership with a title or position, they’ll
probably not consider themselves leaders. But if they associate leadership with
behavior, they’ll see that they have the opportunity to lead.
within organizations have any idea how they can actually do that--especially
without a title.
So when is it appropriate for a non-titled leader to lead? Whenever he or she spots
an opportunity to increase ROI: Relationships, Outcomes or Improvements.
One great example of increasing ROI is from Toyota. At all of their manufacturing
plants, any employee on the line has the authority and responsibility to shut down
the line at any time they feel necessary. Quality control and problem solving
aren’t left to the titled managers. Instead, anyone who spots a problem is expected
to lead rather than allowing it to slip through as an imperfection on a dealer’s
lot or owner’s driveway. This approach not only improves their quality control
procedures but it also empowers employees in the process.
While many people often believe that leadership is always about large, sweeping
acts of history, we often miss the fact that our daily actions can lead to significant
change in our own lives and the world around us.
Remind those you lead that titled leadership is the charge of those leaders who
have been assigned with leading others. But true leadership is the charge for
anyone who sees an opportunity to positively influence and seizes it.
3. Focus attention
Begin with a question: How can we do this better?
While the average employee does what is required, a leader looks for ways to
exceed expectations by doing a little bit more. While a follower does only what
he or she is told, a leader thinks about how to do it better.
Just because you aren’t a manager doesn’t mean you can’t or shouldn’t lead.
You can identify managers from an org chart—they have power over people.
However, leaders aren’t identified by their titles or position, but by their abilities
and skills. One reason that employees don’t take the initiative to lead is that they
believe leadership is the responsibility of those “in charge.” Changing this mindset
is the fastest way to changing your entire organization.
2. Invite and encourage
Invite and encourage everyone to lead when appropriate.
Everyone wants to have an impact on the world around them, but few people
14 INSites July/August 2013
For years a first-rate hotel tried to identify returning guests before they presented
themselves to the front desk. Of course, the hotels’ computer records would
indicate if a guest had stayed before, but was there a way for staff to acknowledge
a guest before he or she made it to reception?
An ingenious bell cap came up with a clever idea. When he greeted each guest
arriving by car, taxi or shuttle, he would say, “Welcome to the hotel. Have you
stayed with us before?” If they responded in the affirmative, he would, as he
handed them off to someone to help with their baggage, tug on his left ear. His
ear tug signaled a returning guest, who could then be treated as such by hotel
employees even before checking in.
Continued on page 16
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Are You The Best Boss Ever?
7 Tips For Getting There…
Unless you are a trust-fund baby living off a huge
inheritance, you have a boss. Even corporate
titans and business owners have bosses in the
way of shareholders and customers.
Scott Carbonara
So wouldn’t it be great if everyone who worked
for a living had a boss who was results-oriented
while also being caring, compassionate, and,
well – likeable? Prior to becoming a speaker
and management consultant, I had the privilege
to work for such a boss – one who inspired me
to lead. And I chose to lead by following the
great example he set for me.
If you are a boss, see how you compare to the person I describe. Ask
yourself, “How can I become the kind of leader others wish to follow? And
how can I become the type of leader that will create additional leaders?”
Oh, and if your boss doesn’t practice these tips, feel free to print a copy and
slip it under you’re his or her door. You’ll be doing your boss a favor. And
if your boss acts on them, you’ll be doing your organization a favor, too.
Here are the 7 top tips my best boss gave me by way of example. If you
wish to be one of the best bosses ever, do this –
1. Empower Me.
Terms like “empowerment” and “earned autonomy” are just buzzwords
when spouted by a boss who micromanages. My boss believed that “…the
best executive is one who has sense enough to pick good people to do what
he wants done, and self-restraint enough to keep from meddling with them
while they do it.”
that boss gives credit where it’s deserved—
creating followers.
preview
5. Demonstrate Care.
Marriage coaches suggest that couples plan a date-night to keep
communication flowing. At work, a great boss knows that spending time
with employees is one of the greatest ways to show care. The reality is
that “nobody cares how much you know, until they know how much you
care.” Imagine trying to grow a relationship without committing time to it.
It would atrophy, drift, and eventually dry up.
Likewise, top bosses feed work relationships when they take time to meet
with employees and know them as individuals. This time investment reaps
dividends of loyalty.
6. Recognize, Reward, and Reinforce Me.
Some companies have splashy rewards programs where employees can
earn money, gift certificates, or prizes for stellar performance. Sadly, those
programs can become a substitute for doing things that truly reinforce
positive behavior and loyalty. As Gallup research shows: people don’t quit
companies; they quit bosses.
A great leader understands that what drives most work behavior is the
reward of being trusted with even more. After all, “Big jobs usually go to
those who prove their ability to outgrow small ones.”
7. Role Model.
If everyone at work behaved exactly like you, would it make for a better
workplace, or would someone have to call in the National Guard? A great
boss knows that there is little value in words except when they are backed
up with consistent actions.
A great boss hires talented people, and then gets out of their way.
2. Talk About Me Behind My Back.
During the 10 plus years I worked with my best boss, several people told
me that he talked about me behind my back. Do you know what he said?
“Go to Scott. He’s the expert on this.” Or, “I might not always understand
Scott’s process, but I love his results.”
The title “Best Boss Ever” is actually an oxymoron, like a “serious joke.”
What is a boss? He or she is just someone who hires/fires, signs paychecks,
conducts performance reviews, approves time off, etc. Being a boss
connotes an old fashioned, top-down dictator in charge of riding people
hard to get results. Why would anyone want to be good at that?
Hint: Your goal should not be to be the best boss.
A great boss says and does things both directly and indirectly to build
up employees.
3. Speak the Truth with Love.
A great boss accepts that “the only man who never makes a mistake is the
man who never does anything.” Making mistakes is inevitable, but the best
boss knows that when using correction, the end result should be to make
employees thirsty to learn from their errors so they can be successful the
next time out.
A great boss will tolerate employees’ mistakes…as long as they’re making
NEW mistakes, not the same ones over and over again.
4. Accept Responsibility, and Expect Me to Do the Same.
Everyone wants to take credit for a success, but no one wants to be close
to a failure. My boss understood that “if you could kick the person in the
pants responsible for most of your trouble, you wouldn’t sit for a month.”
Rather, strive to be the best leader you can be. “People ask the difference
between a leader and a boss. The leader leads, and the boss drives.”
The best boss I ever had wasn’t a boss as much as he was a leader. And
if you enjoyed the quotes in this article, you know that he was a big fan
of the leadership philosophy of Theodore Roosevelt, another great leader.
Leaders, after all, create other leaders.
Ready for the challenge? How can you apply these tips to create even
more leaders?
__________________________________________________________
Scott Carbonara is a speaker, author, and management consultant
specializing in “bringing authentic leadership to life from the boardroom
to the family room.” He will be a presenter during the IAA’s Midwest
Multifamily Conference on October 23-24. He will be the luncheon
speaker on October 24. Connect with Scott or read his blog at www.
LeadershipTherapist.com.
A great boss is willing to accept responsibility when things go awry,
fostering an environment where others accept responsibility too. And
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July/August 2013 INSites 15
preview
2013 Midwest Multifamily
Schedule of Events
Wednesday, October 23
All Seminars held at the Indiana Convention Center
Registration Opens at 7:30am
10:00am – 11:20am
How to Market to Empty Nesters
Rick Hunsicker
Managing Your Online Reputation
Mike Whaling
The Complete Leasing Consultant From Selling to
Engagement to Success
Rommel Anacan
Seven Deadly Sins of Property Management
Heather Blume
NOI Strategies for the Next Generation
Rich George
Grassroots Marketing: Riding Your Creative Edge
Barbara Savona
12:00pm – 1:30pm
Opening Session/lunch “You Don’t Need a Title to
be a Leader: How Anyone, Anywhere, Can Make a
Positive Difference”
Paul Moya
Sponsored by IPL
1:30pm
Trade Show Open/Dessert on Trade Show Floor
2:50pm – 4:10pm
Show Me the Money – The Journey From Property
Manager to Investment Manager
Rich George
Building a Strong Online Presence
Mike Whaling
25 Ways to Keep Your Job & Make Your Boss Happy
Heather Blume
3:20pm – 4:40pm
Fair Housing Ain’t Fair – It’s Equal
Doug Chasick
A Round the Regional World in 80 minutes
Lori Snider
The WOW! Starts Here. Building a Customer
Service Culture
Scott Carbonara
5:00pm
Trade Show Closes
Taking the Fear out of Compliance Solutions
Elaine Simpson
Apartment Maintenance Past, Present, Future
Dan Kohlman
Leasing Rally 2013: The Old Ways are Dead….
Long Live the New!
Lori Snider
The Management Game Changers Motivational
Accountability
Terri Norvell
Registration Opens 7:45am
Running with the Top Dogs: Getting out of the
Multifamily Housing Bubble
Barbara Savona
8:30am – 9:50am
Public to Private Partnerships in Student Housing:
Why You Will Want to Go Back To School
Dr. Kim Mitchell
12:30pm – 1:30pm
Keynote Luncheon Speaker Engagement Starts with
You:
Scott Carbonara
Successful Outreach Marketing
Elaine Simpson
1:40pm – 3:00pm
Dessert on Trade Show Floor
Secret Weapon Service – 20 Ideas for Maintenance
Lori Snider
3:00pm
Trade Show Closes
Value! What It Is-Why It Matters- and How to Add
It in All You Do
Rommel Anacan
3:10pm – 4:30pm
Fair Housing Ain’t Fair, It’s Equal
Doug Chasick
Think Like a Business Owner
Terri Norvell
Coaching for Performance Excellence
Scott Carbonara
10:00am
Trade Show Opens
A Round the Regional World in 80 Minutes
Lori Snider
11:00am – 12:20pm
Why the Owner’s Opinion May Not Matter in
Student Housing
Dr. Kim Mitchell
The New Authenticity Formula for Extraordinary
Leasing
Thursday, October 24
Continued from page 14
Spotting a problem is easy. Anybody can do that. In fact, merely calling attention
to a problem is called complaining. Solving a problem is harder; it takes an act
of leadership.
4. Recognize and reward
Recognize the attempts employees make to lead and reward successful efforts.
Don’t expect perfection. Initial efforts to lead may well be less than successful.
That’s why it is important to also reward efforts and not solely outcomes. An
encouraging word can go a long way toward motivating someone to lead. Too
often positive feedback is reserved only for the big wins. As a result, the effort to
aim for little improvements is thwarted.
Is it possible to over-recognize people? I know that the research says it is
theoretically possible, but I am yet to meet the employee anywhere who has told
me, “Paul, you know what I hate about working here? You can’t do anything
without someone saying thank you, or slapping you on the back and expressing
appreciation. It’s driving me crazy. You get so much recognition you can’t get
your work done!”
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Make sure you take time to recognize those who are moving in the right direction,
and not just those who have already arrived.
What does success look like?
In the end, success will be seen within your company or organization by
the efforts of the people on your team. Clients will be happier in their new
apartments, partners will be more eager to work with you, and all of your
employees and colleagues will take pride in the work that they do with you.
Follow these four steps and in due time you will develop your own “team
of lions.”
__________________________________________________________
Paul Moya will be the Opening Session Speaker at the Midwest Multifamily
Conference. A successful entrepreneur and speaker, Paul has inspired innovative
thought and positive change in the corporate and leadership sectors all over the
globe. He is the former National President and leader of the Future Farmers of
America and has been educated at Harvard and Notre Dame. As part of Sanborn
& Associates, Inc., an idea studio dedicated to developing leaders in business
and in life, Paul collaborates with Mark Sanborn, an international bestselling
author and noted authority on leadership, team building, customer service
and change, to develop forward-thinking initiatives, progressive strategies and
effective solutions.
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National And Regional Speakers
Will Present At Convention
You don’t need to travel across the country to
find the best Multifamily speakers. The Midwest
Multifamily Conference offers the best national
and regional presenters right here.
he is also a licensed Expert Fair Housing Instructor in the Commonwealth
of Virginia, and the recipient of the 2010 NAAEI Apartment Career &
Education (ACE) award and the 2010 Legends of the Industry award from
Multifamily Professional and the Annual Brainstorming Sessions.
Rommel Anacan is the president and founder of The
Relationship Difference, a corporate training, motivational
speaking and consulting firm. Prior to launching The
Relationship Difference he had a very successful 20year career in sales, management, training and property
management. He is a multifamily industry veteran,
having worked at all levels of the industry from onsite to
corporate, where he developed a reputation for tackling
common industry challenges in an uncommon way.
Rich George is the owner and managing director
of NOI Coach, a business coaching, consulting and
training firm based in Michigan. A successful business
person with over 20 years of business experience, Rich
brings a no-nonsense approach to strategic planning
and a passion for employee development and culture
building. Rich’s background includes the management
of over two billion dollars of real-estate assets, and over
Rich George
50 million dollars of capital re-investment strategies.
Rich has been involved with successful acquisitions,
dispositions, merger facilitation, and repositions. Key to his portfolio is
the management of highly distressed properties, including those in court
receivership. Known for his team building, culture changing, and change
management skills, Rich leads the market in promotion and preservation.
Rommel Anacan
Heather Blume has a contagious energy and passion
that goes to the heart of the multifamily industry. Her
work on site, combined with her work as a vendor, give
Heather a unique perspective that allows her to enable
those around her to find their own success. Currently,
Heather is the Imagination In Charge of Behind the
Leasing Desk Training and Consulting Services, a
training and consulting firm out of the Seattle area that
Heather Blume
specializes in meeting the specific needs of multifamily
clients who may be experiencing challenges in different
facets of the property management world. She is an accomplished national
speaker and trainer, and her blog posts, podcasts, and articles are visited by
thousands of apartment professionals each month.
Doug Chasick
Doug Chasick, CPM®, CAPS, CAS, SLE, Adv.
RAM, CLP, CDEI is “The Apartment Doctor”,
restoring rental health to multifamily professionals.
With 37 years of investment real estate experience, he
began as the Resident Manager of a 524-unit apartment
property, and has been the President or CEO of five
real estate companies, responsible for portfolios of over
28,000 apartments, and more than 8 million square
feet of commercial, retail and industrial properties. A
licensed Real Estate Broker in Florida and Georgia,
Scott Carbonara
Rick Hunsicker is a graduate of University of Texas
at El Paso. Rick owned the 3rd largest real estate
company in El Paso, Texas, sold the company in 1985
and moved to Dallas where he entered the senior living
industry. He worked as a Regional Director of Sales
for The Forum Group, served as Vice President of
Sales for Marriott Senior Living Services and in 2001
joined Greystone Communities as the Corporate Vice
Rick Hunsicker
President of Marketing. In May of 2008, Rick founded
Hunsicker Senior Living Services which provides
several impactful revenue enhancing services for senior living communities
across the country. His company’s services have already helped over 200
senior living communities nationally.
Daniel Kohlman teaches the CAMT program at Ivy
Tech for Workforce Development and HVAC courses
at Associated Builders and Contractors. Prior to his
teaching career, Daniel owned a small apartment
property, rehabbing it to modern standards. As an owner,
Daniel fine -tuned his many years of maintenance
experience pertaining to electrical, carpentry, plumbing,
and all the other trades associated with the apartment
Daniel Kohlman
business. He also learned about maximizing paying
space, honed his skills working with the various trades,
learned about working with permits, codes, and city personnel, dealing
with residents, and all other phases of apartment management. In addition
to the rehab and maintenance work, commercial refrigeration and HVAC
were added to the already large menu of capabilities. Daniel eventually went
from one ten unit property to managing several properties for various owners
throughout Indianapolis. He phased out of the property
management and maintenance side ten years ago to
focus entirely on instructing, combining his HVAC
knowledge and apartment maintenance experience.
Kimberly J. Mitchell
18 INSites July/August 2013
Kimberly J. Mitchell, Ph.D., CPM is an Associate
Teaching Professor at Drexel University in its Property
Management Program. From her first job 22 years
ago as a part-time leasing consultant to the start of
her academic career in Virginia Tech’s Property
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GREAT
service
smart
preview
Management Program, Kimberly has always been passionate about the
multifamily industry. Prior to entering higher education, Kimberly was Vice
President of Operations for an 8,500-unit management company with a diverse
multifamily portfolio. Kimberly’s industry experience has been an integral component for curriculum
development, e.g. Drexel’s and Virginia Tech’s Property Management courses, NAAEI, and the
National Center for Housing Management. Dr. Mitchell completed her doctorate in Environmental
Design and Planning from Virginia Tech’s College of Architecture and Urban Studies.
pricing
call ray’s
today.
Terri Norvell works with individuals and teams to succeed wildly, have
more fun at work and achieve financial results. Her background includes
vice president of a $1.2 billion dollar property management and development
firm, general manager of a $9 million dollar temporary housing firm, product
management with Frito-Lay and 7-11 Stores, plus president of a Silicon
Valley Chamber of Commerce. She is a regular presenter and author for
NAA, Multifamily Pro Brainstorming, Apartment Associations, Property
Management and Supplier firms across the country.
Terri Norvell
Barbara Savona is the CEO and Co-Founder of Sprout Marketing. As a
business strategist and a marketing consultant, Barbara works with her team
to create marketing and retention campaigns that pull at the heartstrings of the
end user. From the beginning stages of uncovering the buying signature of a
prospect to the finalization of the overall design, Barbara and her team are a full
service marketing agency. Barbara has spoken for over 34 different organizations
nationwide including the National Apartment Association.
Elaine Simpson
Elaine Simpson is the Owner, Occupancy Solutions, LLC and a Site Operations,
Marketing, Leasing and Training Specialist. Elaine Simpson has been employed
in the housing industry since 1986 where she has experience in Section 8,
Section 236, and Low Income Housing Tax Credit programs, as well as market
rate and luxury rent communities. Elaine has worked for local and national
industry leading companies and throughout her career, has trained new managers
across the country, assisted in creating “Best Practices” and procedure manuals,
participated in numerous task forces during national mergers, acquisitions and
dispositions and headed “turn around” teams assigned to troubled communities,
successfully increasing income while decreasing expenses and allowing the
property to recover economic viability.
Lori Snider
Lori Snider is widely regarded as one of the best sales and service trainers in
multifamily real estate. A professional speaker, author and marketing strategist,
Lori is a frequent and requested national conference presenter and she is regularly
sought for her keen insight regarding marketing trends. Her enthusiasm, sales
skills and imaginative problem solving abilities are contagious, and her creative
capabilities can take a company from average to exceptional through strategic,
focused initiatives. Lori co-founded Creativity For Rent, a marketing and design
firm that served the real estate industry, and has executed marketing strategies for
a myriad of product types throughout the country.
Barbara Savona
Mike Whaling wants to make sure your story is seen, heard and shared
online. Through his work at 30 Lines, Mike advises apartment companies
and other businesses on all aspects of digital marketing and communication,
specializing in ways to help you expand your online presence, reach the
right audience at the right times, and successfully measure your efforts. His
work has been profiled in Entrepreneur, BusinessWeek, UNITS Magazine,
Multi-Housing News and many other publications. With many clients in
multifamily, Mike co-founded TurnSocial, the #1 toolbar to easily add social
Mike Whaling
media and increase conversions on apartment community websites, and Top
Line Leads, a new lead nurturing program specifically for apartments. Mike
has been named a Young Business Leader by Florida Trend Magazine, serves as a technology
advisor to Men’s Health Living magazine, and he was named a Top 10 Promoter of Technology
for the multifamily industry by Broadband Communities.
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July/August 2013 INSites 19
Sweltering heat does not deter golfers
Golf
Outing
The rescheduled golf outing was held on July 18, 2013 at Pebble Brook Golf Club. Although it was a sweltering 100 degrees
with excessive humidity, there was no rain.
Each year IAA conducts the PAC Golf Classice to raise money for the Indiana Multi Housing Political Action Committee,
the legislative arm of IAA. This year’s event raised more than $60,000. We would like to thank the many sponsors that made
this event possible, especially our overall sponsors: LB Gray, Landman & Beatty Lawyers, and Hays & Sons Complete Restoration. We also want to
congratulate the winners:
1st Place Team
James Zender, Zender Family Limited Partnership
Brian Harris, BMO Harris Bank
Marc Zender, Zender Family Limited Partnership
Tim Zender, Zender Family Limited Partnership
Longest Drive
North Course Men’s: Michael Collins, Flaherty & Collins Properties
North Course Women’s: A. Eberhard, Brickman Group
South Course Men’s: Jason Franklin, Moen Inc.
South Course Women’s: Megan Yotter, CRG Residential
2nd Place Team
Jim Curtis, Sheehan Properties
Bruce Merrill, Merrill & Thoman, LLP
Scott Thoman, Merrill & Thoman, LLP
Chuck Townsend, Sheehan Property Management
Longest Putt
North Course Men’s: John Ripperger, Dominion Realty
North Course Women’s: Amy Burmeister, Summit Realty Group
South Course Men’s: Johnny Hart, JC Hart
South Course Women’s: Mandy Williams, Maple Knoll Apartments; Sheehan
3rd Place Team
Tom Herman, Herman & Kittle Properties
Steve Lavery, Herman & Kittle Properties
Joe Moore, Herman & Kittle Properties
Jeff Kittle, Herman & Kittle Properties
Closest to the Pin
North Course Men’s: Mike McMahan, Brickman Group
North Course Women’s: Amanda Barger-Smith, Michaelis
South Course Men’s: Todd Halverson, ePremium Insurance
South Course Women’s: Julia Kaercher, P/R Mortgage
Last Place Team
LB Gray Team
People’s Choice (Best decorated tee)
North Course: LB Gray
South Course: For Rent Media Solutions
Golfers get ready to head out to their holes to start the golf outing.
Golfers admire the approach shot.
LB Gray’s golf tee decorations won the People’s Choice Award for
the North Course.
Brian Cranor of Hearthview Residential visits with a fellow golfer
after the golf outing.
Getting ready to hit a tee shot.
For Rent Media Solutions was the People’s Choice Award for best
decorated tee on the South Course.
20 INSites July/August 2013
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Golf
Outing
Golfers start the processional out to the course to get the golf
outing started.
Hitting a tee shot on Hole 12.
IAA Chairman Jerry Collins of Flaherty & Collins Properties thanks sponsors
Jay Beatty of Landman Beatty Lawyers (left) and Bob Gray of L.B. Gray LLC.
Wendy Elkins of L.B. Gray LLC accepted the People’s Choice
Award from Jerry Collins of Flaherty & Collins Properties.
Michael Collins of Flaherty & Collins Properties won longest drive on the North
Course. He is pictured with Cyndi King of Pro Tow, who sponsored the award.
First Place Team: Brian Harris of BMO Harris Bank, Tim Zender of
Zender Family Limited Partnership, Marc Zender, of Zender Family Limited
Partnership, and James Zender of Zender Family Limited Partnership.
Mike McMahan of Brickman received his closest to the pin award
from Cyndi King of Pro Tow, who sponsored the award.
Todd Halverson of ePremium Insurance won closest to the pin on
the South Course. Cyndi King of Pro Tow sponsored the award.
Julia Kaercher of P/R Mortgage won closest to the pin on the
South Course. Cyndi King from Pro Tow sponsored the award.
Second Place Team: Bruce Merrill of Merrill & Thoman LLP, Chuck Townsend
of Sheehan Property Management, and Jim Curtis of Sheehan Property
Management. Not pictured is Scott Thoman of Merrill and Thoman LLP.
Golfers gathered after the event for a steak dinner and
awards ceremony.
Left to Right: Alan Englander, JVM Realty, Bob Gray of L.B. Gray LLC, Tony
Freije of Patora Fine Jewelers, and Joe Gadient of L.B. Gray LLC.
From left, Richard Michaelis Jr., Stephanie Mink, and Trent Taylor
represented Michaelis Corporation.
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July/August 2013 INSites 21
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July/August 2013 INSites 23
Sheehan Properties and Flaherty & Collins
Announce New Construction Projects
Construction
Sheehan Properties
Update
Canyon Club at Metropolis (Plainfield, IN)
Located on Metropolis Parkway in Plainfield,
IN, Canyon Club at Metropolis consists of 206
units. The first building became available for occupancy in March of 2012
and construction of the community was completed in the first quarter
of 2013. Amenities for all residents include a state-of-the-art Fitness
Center, a resort style swimming pool, an outdoor fireplace and grilling
stations, Business Center, Club Room with Cyber Café, a Car Care
Center and an outdoor pet park area. Amenities include black appliances,
full-size washer/dryer in each unit, granite countertops, attached garages,
private entrances, designed window treatments, breakfast nooks, walk-in
showers, garden style soaking tubs, private patios and balconies.
the-art Fitness Center, a resort style swimming pool, an outdoor fireplace
and grilling stations, Business Center, Club Room with Cyber Café, and a
Car Care Center. Amenities include black appliances, full-size washer/dryer
in each unit, granite countertops, attached garages, private entrances, private
patios and balconies, and many more upgraded features.
Oak Crossing Apartments.
Canyon Club at Metropolis.
Oak Crossing Apartments (Fort Wayne, IN)
Fort Wayne’s newest luxury apartment community, Oak Crossing Apartments,
is located on East Dupont Road (State Road 1) in Fort Wayne, IN. The
community consists of 222 units. The first building became available for
occupancy in January of 2013 and construction is scheduled to be completed
in the fourth quarter of 2013. Amenities for all residents include a state-of-
Spruce Ridge Apartments (Columbus, IN)
Located in Columbus, IN, Spruce Ridge Apartments consists of 262
units. The first building became available for occupancy in May of 2013
and construction of the community is scheduled to be completed in the
fourth quarter of 2013. Amenities for all residents include a state-of-theart Fitness Center, tennis court, a resort style swimming pool, an outdoor
fireplace and grilling stations, Business Center, Club Room with Cyber
Café, walking trail and a car care center. Apartment home amenities
include black appliances, full-size washer/dryer in each unit, granite
countertops, wood style flooring, attached garages, private entrances and
many more upgraded features.
Continued from page 7
companies outside of Indiana. We have signed up a wide-range of
national speakers to present the seminars.
We have more than 300 nominations for the Awards of Excellence and
Prodigy Awards this year, which we will announce the winners at the
President’s Dinner, held on the second night of the convention.
We all know the importance of a professionally trained workforce and
why they need to be motivated. The Midwest Multifamily Conference
will help you meet their needs. Please take a look at our special section
in this issue of INSites, starting on Page 14, and then get you and your
employees signed up to attend this great event.
I look forward to seeing you there. I promise you will not be disappointed.
www.dsirestoration.com
24 INSites July/August 2013
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Construction
ground floor retail. The Flaherty & Collins
proposal features green space and a pool on
the parking/retail roof, a green sky window on
the tower roof, and apartments with panoramic
views of Indianapolis through floor-to-ceiling
windows and balconies. The project will offer studio-, one-, and twobedroom apartments with rents anticipated to range from $1,300-$2,400
per month.
Update
Spruce Ridge Apartments.
Flaherty & Collins Properties
Market Square Project (Indianapolis, IN)
Flaherty & Collins Properties has been chosen by the City of Indianapolis
to develop the north lot of the former Market Square Arena site. The
company plans to construct an $81 million, 28-story tower that features
300 luxury apartments, 500 parking spaces and 43,600 square feet of
Market Square Project.
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Michaelis sponsored and played host to a tailgate party
before the ball game.
IAA members Gather
for FUN Night Of
Networking And Watching
Baseball At Victory Field
Fun Meeting
Recap
On July 30 members gathered at Victory Field to watch the Indianapolis Indians play and enjoy a
night of networking at the Coors Light Corner. There was intermittent rain throughout the evening
but that didn’t put a damper on everyone enjoying traditional ballpark fare, including hamburgers,
BBQ chicken, hotdogs, baked beans and Coors Light Beer.
Michaelis sponsored and hosted a Tailgate Party at the White River State Park parking lot, prior to
the game. Tailgaters were served lemon shake-ups and tested their skill at KanJam.
IAA members enjoyed typical ballpark fare in the Coors Light
area of Victory Field.
A big thank you to our event sponsors: apartments.com, Apartment Guide, Big Guy Signs, CORT,
Davey Tree, eSupply Systems, and WastePoint. Please give them a call next time you need their
product or service.
Check out our Facebook page to view pictures from this popular event. Please stay tuned for
exciting details of our next FUN Meeting, which will be our Holiday event in December.
Ryan Lints of Herman & Kittle Properties shielded himself from
the light rain that fell during the FUN Meeting.
FUN Committee members did the Harlem Shake
Rain did not dampen the mood during the FUN Meeting as
Committee members helped liven up the crowd
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Change headline:
Preparation And
Practice Lead
To Success In
Maintenance Mania
Member
Profile
Without question, the maintenance guys
from Van Rooy Properties have had
tremendous success over the years in Maintenance Mania. And
Brian Niehaus has been an important part of the company’s success
at the state and national levels.
This year in San Diego marks the second
year in a row that Brian has placed third
at the National Maintenance Mania
Competition. He said the work he and his
co-workers have had to put in each year,
as well as sacrificing some personal time
to practice during the weeks leading up to
the competition have been integral in the
company’s overall success.
“Practice time is totally up to each individual,”
he said. “I practice every day at lunch as
we get closer to the (state and national)
competitions. It is totally up to the guys.”
Brian Niehaus
But practice is just a part of the winning
formula for Van Rooy. Every one of the competitors has a desire to
be the fastest within the company. It is that internal competition that
then spills over to the Maintenance Mania event each year.
“There are 10 guys here that are super, super fast,” Brian said. “We
are so competitive among ourselves and that makes us better.”
Every time the Van Rooy maintenance
guys prepare for and compete in
Maintenance Mania, they do so with
a former co-worker on their hearts.
Rick Stapp, who died from Lou
Gehrig’s disease on September 14,
2009, spearheaded the effort to get the
maintenance workers involved in the first
competition.
Brian in action.
Each year, Van Rooy Properties hosts the
Rick Stapp Maintenance Mania Unplugged
Event, where the top 15 are invited to compete in a relaxed atmosphere
with the winner receiving $500 in cash. The top three winners from
the state Maintenance Mania competition do not compete in the
Unplugged event.
“Rick is the one that got this going. He was passionate about his
job and about Maintenance Mania,” Brian said. “I’m that way too.
I want to represent the Van Rooy name by giving them everything
I’ve got every day.
“They are an awesome family and I love doing work for them.
Everyone in the family takes time to talk to you and treat you well.
They are nice enough to set up a practice facility in their home for
us. I’ll give 110 percent at Maintenance Mania and at work.”
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July/August 2013 INSites 29
How Rising Household Formation Will Affect
Apartments
Digested From “Conditions Are Ripe for Household
Formation”
Housing Wire (07/15/13) Hopkins, Megan
Data from several analysts points to a sharply positive
shift in U.S. household formation that has triggered
rising demand for all types of housing over the past
couple of years, including multifamily and singlefamily rental and ownership. The researchers note
that conditions are ripe for adult children to move out
of their parents’ homes and for college graduates to
rent their first apartments. Amid the upturn, multifamily housing permit growth has
outstripped single-family permit growth. “Assuming job growth remains at or above
the current pace,” the analysts conclude, “we expect these trends to continue.” The
analysts wrote in a report on housing demand: “We believe steady, if unremarkable,
monthly job growth is creating a similar household formation environment for 2013
which should support our positive housing outlook.”
National
Focus
Developers Vote for D.C.’s Apartment Sector. Will Residents?
Digested From “Delta: Demand for Region’s Class A Apartments Grows”
Washington Post (07/21/13) Montgomery, Grant
The Washington, D.C., metro area’s apartment sector continues to grow ever
more competitive. Residents have more than 50 newly delivered communities to
choose from throughout the region, which should translate into a temporary period
of increased negotiating power for residents as owners look to fill 17,000 rental
units that will be arriving in the market over the next year. However, the surplus
of apartments may be short-lived, as demand grows to record levels for Class A
units in particular. From an owner’s perspective, this year’s second quarter was a
mixed bag of good news and potentially disturbing trends. On the positive side,
Class A absorption levels (or the change in the number of occupied units) and
absorption pace per community (the number of net units leased) point to solid
demand. However, monthly rents have started to markedly decline in more than
50 percent of the region’s submarkets, especially in those that are burdened with
high levels of new supply. Finally, the D.C. area’s development pipeline remains
oversized compared to projected demand, and the near-term future of the regional
economy -- in light of federal austerity measures -- is still a question mark. Rents for
all investment-grade apartments declined 0.8 percent over the last 12 months, falling
for the first time since 2009.
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July/August 2013 INSites 31
Fort Wayne
SKY ZONE: AAFW Members
Jumped and Jumped
The Spring Family Fun Event was held at
the new Sky Zone on Sunday, May 19. Sky
Zone’s entire facility is a trampoline and
sectioned off into fun activities for all ages.
Members of ALL ages enjoyed this event!
We had a flipping good time!
Fort Wayne Housing Authority &
Tobacco Free Allen County during the
June Breakfast Connection.
Smoke Free Apartments Featured at
June Breakfast Connection
The topic at the June 11th Breakfast
Connection was Smoke Free Housing! Amy
Jacobowitz and Jeannie McLinden from the
Fort Wayne Housing Authority joined us
to share how they prepared their residents
and completed the transition to smoke free
properties. Jill Leal with Tobacco Free Allen
County was also on hand with resources that
members could share with their residents.
Congratulations to new Designees
CAM
Rachelle Greiner, Oak Crossing Apartments
Adam Gerig, Gerig Property Management
Melissa Bell, Woodbridge Apartments
NALP Students (left to right) Kimberly
Pulley, Carie Hubbard, Kim Hurd
(instructor), Katie Mere, Denise Slyter
high fiving after the NALP Course
was complete! Landon Fitzgerald was
camera shy!
www.iaaonline.net
Landon Fitzgerald, Willow Creek Crossing
Katie Mere, Willow Creek Crossing
Education 2013: Fall Topics Announced
AAFW Members will have the opportunity to attend
Education 2013 courses in the following topics:
• Appliance Repair
• Customer Service =
Resident Retention
Solutions
• Fair Housing
• Hazardous Materials
• Time Management
• We Don’t Speak the
Same Language
Lucky lottery winners at the June
Breakfast Connection compliments of
City Carpet Outlet.
Around the
State
Matt Frost (Hylant Group) presents
Andy Yoder (Sherwin Williams) the gift
card from the Salvation Army’s Tools
for Schools donation drive.
CAPS
Anita Gordon, Autumn Creek Apartments
Aleisha Wall, Norwood Apartments
NALP
Kimberly Pulley, Tiffany Heights
Katie Mere, Willow Creek Crossing,
presents winnings to John Long, Bug
Free Pest Solutions.
The basketball dunk area was a popular
area! Catching some awesome air!
July/August 2013 INSites 33
Calendar Of Upcoming Events
august
29
3rd Annual Cornhole Tournament
Moore Restoration
september
Upcoming
Events
Sign up online
4pm-8pm
11
Retaining Residents (Leasing Series)
IAA Barrett Center
9am-noon
25
Bringing out the Best in You (Leadership Series)
IAA Barrett Center
9am-noon
october
22-24 2013 Midwest Multifamily Conference
Indiana Convention Center
november
13
20
November EPA/CFC Certification Testing
IAA Barrett Center
Leasing Skills (Leasing Series)
IAA Barrett Center
9am-3:30pm
9am-noon
21Electric Heat Review
IAA Barrett Center
9am-noon
21
1pm-4pm
Gas Heat Review
IAA Barrett Center
to register for
all events and
classes at
To advertise in the next
our website:
events.iaaonline.net
Contact Alicia Kane McCracken at 317-816-8900 (Office) • 317-601-5160 (Cell)
Email Alicia at alicia@iaaonline.net
convention sponsorship
platinum sponsor
diamond sponsor/president’s dinner
prodigy
emerald sponsor 1st day lunch
sapphire sponsor
MESH
34 INSites July/August 2013
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Family owned and operated since 1930, GOLD SEAL is a professionally trained and licensed full service pest control
company providing prompt, professional, quality services throughout our market for 80 years! We are the ONLY pest
control company in Indiana, Illinois, Kentucky and Ohio authorized to offer this patented pest control service.
Why choose Gold Seal and ThermaPureHeat® for bed bugs?
• Your apartment is back to normal,
without bed bugs, within hours,
not weeks!!!
• Simple and easy preparations.
• Treat up to 10 units at a time
• NO NEED TO REPLACE
furniture or mattresses.
• Conventional Insecticide
Treatments also available.
GOLD SEAL is proud to feature the patented ThermaPureHeat® process — a technological and ecological breakthrough in treating
apartments for bed bugs. This treatment is so COMPLETE it kills ALL stages INCLUDING THE EGGS!!
CALL (317) 924-4114 or Toll Free (866) 924-4114 FOR MORE INFORMATION!!
Alert Canine Bed Bug Detection Agency
Owner/Handler: Nan Levin • Email: Alertbedbug@aol.com • Office: 317-345-2012
Reactive Services
Our inspection service will help you eliminate the bed bugs quicker and more effectively by determining
which areas and rooms are infested. This will assist your pest management professional by eliminating
guess work.
Proactive Services
We can customize an inspection schedule for your property on a one time, as needed basis, or on a recurring
schedule. Today’s prospective residents are already on the lookout for properties that are “certified” to be
bed bug free. This proactive action will ensure loyal clientele and may help protect you by limiting your
liability in the case of a law suit.
Why a Dog?
• Dogs are Honest! Our dogs are trained
to work for play…not for profits
• Dogs are efficient at finding live bed
bugs at low infestation levels.
• Less Expensive! Bed bug detection
dogs generate a quicker and more
accurate result (up to 97% accuracy).
Eliminates guess work!
• Research has proven their ability to
discriminate live bugs/viable eggs from
dead bugs, fecal matter & cast skins.
• Especially useful in vacant units where
bugs may not be as evident!