Confident Orthodontics Practice brochure

Transcription

Practice information
www.confi-dent.co.uk
Contents
Welcome3
Practice information
4
Meet the team
5
Products & Services
6
Additional information
7
Orthodontic Training 8
Fitting a fixed brace
9
Removing a fixed brace
10
Cleaning a fixed brace
11
Fitting & cleaning a removable brace
12
Elastics
13
Retainers
14
Practice Policy Documents
15
Complaints procedure
16
Confidentiality Policy
17-18
Infection Control Policy
19
Dealing with violence & aggression
20
Address: 23 Bridge Street,Taunton, Somerset TA1 1TQ
Tel: 01823 289276 Email: enquiries@confi-dent.co.uk
Brighter smiles. Brighter you.
practiceinformation
Welcome to Confident Orthodontics
At Confident Orthodontics we are very pleased to welcome patients to our practice
located in the charming English market town of Taunton, Somerset.
Confident Orthodontics of Taunton is under the
collective partnership of Dr Jennifer Kingston, Dr Helen
Griffiths and Dr Nick Mitchell. Their combined wealth of
training, qualifications and experiences in both smaller
practices and large teaching hospitals ensures that
all their patients receive the benefits of the practice
mission statement -‘perfection through excellence’.
© BDA. Reviewed April 2014, last updated April 2014
Selecting Taunton as the location means easy access
from across the county and the Westcountry as a
whole, with very good road and rail links from the
South East and even further afield, so that this level of
treatment is available to as many people as possible.
practiceinformation
Contact details
New Patients
Confident Orthodontics
All new patients are seen for an initial consultation with one of our
specialist orthodontists. All treatment options will be fully explained and
one of our treatment coordinators will guide you through the brace
types and cost of treatment.
23 Bridge Street
Taunton
Somerset
TA1 1TQ
Tel: 01823 289276
Fax: 01749 679 651
Email: enquiries@confi-dent.co.uk
Opening hours
We are open during the following times:
Mon Tues Wed Thu Fri Sat 12.30pm - 8.00pm
12.30pm - 8.00pm
12.30pm - 8.00pm
9:00am - 3.30pm
1.00pm - 6.00pm
9.00am - 1.00pm
Methods of payment
We accept the following methods of payment at the practice: Cash,
cheque (made payable to Confident Orthodontics) and all major
credit and debit cards. In addition to this we offer 0% interest free
finance.
Prices
If you have any questions, please contact us and for a full price list visit
www.confi-dent.co.uk/treatmentprices.php
Orthodontic emergency
Should you have an orthodontic emergency outside of the practice
opening hours, please call the following numbers for assistance.
(Orthodontic emergencies are rare and if it is a repair that is required
please ring the practice.)
NHS patients call:
111
Private patients call:
07702 495 890
practiceinformation
Meet the team
Specialist Orthodontist
Dr Jennifer Kingston
BDS FDSRCS(Ed) Msc MOrth
(GDC 59708)
Qualified Dental Nurse
Dr Helen Griffiths
BDS FDS RCS (Eng) MOrth RCS
(Edin) MOrth RCS (Eng) MSc FDS
Orth RCS (Eng) (GDC 67329)
Qualified Dental Nurse
Dr. Mark S Milkins
BDS, MSc, FDS RCPS (Glasg), MOrth
RCS (Eng)
(GDC 56174)
BDS (GDC 54770)
Dental Hygienist
Naomi Finnegan
Alison Wilson
Tonia Tyreman
(GDC 209440)
(GDC 242556)
(GDC 5296)
Receptionist
Julie Davis
Implantologist
Dr Nick Mitchell
Practice Manager
Helen Kellett
practiceinformation
Products & Services
At Confident Orthodontics achieving the best results possible for our clients is paramount.
To ensure this we employ qualified, experienced and enthusiastic professionals who offer
only the very best in orthodontic services, treatment and products. We also employ the
latest technological applications. From orthodontic hygiene and tooth re-alignment to
gum shields to protect your new beautiful smile.
Invisalign™ Braces
The clear favourite for a confident smile these custom-made aligners
are removable and virtually invisible, which means you can straighten
your teeth without anyone knowing; and you can still eat and drink what
you want. Also, you can brush and floss normally to maintain healthy
gums and teeth.
Incognito™ Hidden Braces
The 24/7 ‘behind the scene’ smile customized braces placed on the
back side of the teeth where they are completely hidden from view,
they can treat nearly any orthodontic issue and no one will know unless
you tell them!
Damon™ Clear
Making problem teeth a thing of the past virtually invisible they
combine tieless braces with high technology archwires that are
clinically proven to move teeth fast and comfortably with truly
spectacular smile and facial results that last.
Teeth Whitening
Brighter teeth for a more confident smile. When meeting someone for
the first time we judge everything about them according to their eyes
and smile, whether we are aware of it or not. And when you only get
one chance to make a great first impression, a confident, open and
dazzling smile can make all the difference.
Orthodontic Hygienist
We are very pleased to be able to offer patients our orthodontic
hygienist service. Richard Gregory, our hygienist / orthodontic therapist,
offers a full scale and polish to all patients whilst in treatment. As an
orthodontic therapist he is trained to be able to remove the wires for
a complete scale and polish. We have a hygienist and an oral health
educator and welcome new patients. Very few of us have ever been
taught how to maintain good oral health. We are delighted to be able
to offer full oral hygiene instruction with our fully qualified oral health
educator.
Orthodontic Brace Repairs
Emergencies in orthodontics are rare, however sometimes braces do
break, become loose or cause irritations to your gums, lips or cheeks.
We can advise you how to manage many of these situations; however
others need to be addressed by us in the practice. In all instances call
us first and we will determine your best course of action.
Twin Block
This is a removable functional appliance, made of two components,
an upper and lower, which work together to bring the lower jaw forward.
The upper (and sometimes lower) also has an expansion screw to
widen the upper arch. Mainly used in children, it achieves rapid
functional correction of malocclusion, in other words it corrects large
overjets (buckteeth).
Mouthguards
A protective appliances to prevent damage to teeth and gums
especially for participants of full contact or high impact sports. There
are different types and sizes. Signature® mouthguards for example,
form the basis of our highly customised range that can be created
(space permitting) to carry any design, slogan or symbol to reflect your
personality.
Occlusal Appliances
Occlusal appliances are non-invasive, acrylic devices used to aid
and prevent occlusal problems (i.e. the relationship between the
opposing teeth). If the occlusal relationship is not balanced properly it
may result in pain, tenderness and even mobility of the affected teeth.
This includes night-guards to stop people grinding their teeth at night,
bite raising appliances, and many more, all for the benefit of better
balance and alignment of the opposing teeth.
Removable Appliances (Lower & Upper)
Removable appliances are used to correct crooked teeth in both
upper and lower arches. They can have different designs to cater for
moving different teeth.
Retainers
Retainers are used to maintain the final result of your orthodontic
treatment. The most common retainer is the Essix Retainers but Bonded
Retainers and Hawley Retainer are sometimes provided.
Snoring Devices
Snoring Devices prevent snoring and sleep apnoea (a common
disorder in which you have one or more pauses in breathing or
shallow breaths while you sleep). There are various types including
DocSnoreNix® and Silensor.
Space Maintainers
Space Maintainers keep space in the dental arches to allow for nonimpeded eruption of teeth or to keep space readily available for future
growth.
practiceinformation
Additional information
Preference of practitioner
You can express a preference about which practitioner you will see. We
will make all reasonable efforts to ensure that the request is met, but this
may not always be possible. Should you wish to express a preference
of practitioner, please state who you would like to be seen by when
booking your appointment.
Patients with disabilities
We endeavour to see all patients and our practice has been designed
so patients with disabilities can access care. However if you have any
concerns regarding your specific needs please give us a call before
your appointment and we will do our best to put suitable arrangements
in place to accommodate your requirements.
Patient behaviour
Patients who are violent or abusive to practice personnel, to other
patients or anyone else on the practice premises will be refused
treatment and reported to the appropriate authorities. (link to PDF)
Working with schools
Confident Orthodontics runs a highly successful Schools’ Programme,
designed to help pupils and parents gain a clear understanding of the
treatments in order to better manage the on-going care and costs. In
association with the school we run clinics throughout the academic
year. We can liaise directly with the pupil’s parents/medical centre/
school and inform them of appointment dates. Regular progress
reports and appointment reminders can be sent directly to parents via
email.
Area Team NHS England
Information about local NHS dental services can be obtained from
BNSSSG Area Team-Dental South Plaza, South Plaza Malborough Street,
Bristol BS1 3NX England. bnsssg-dental@nhs.net and The Care Quality
Commission: Tel: 03000 616161, www.CQC.org.uk Reg No 1-378541549
Orthodontic Training
Learn about the orthodontic process
Brighter
smiles.Brighter
Brighter
you.
Brighter smiles.
you.
treatmentinformation
practiceinformation
Fitting a fixed brace.
Fitting a fixed brace is a very simple procedure and is nothing to worry
about. We talk you through it step-by-step and we never do anything
without talking to you about it first.
Step 1: Polishing your Teeth
The first thing we do is to polish the teeth
with a small rotating electric toothbrush
and a slightly gritty toothpaste.
Step 2: Preparing your Teeth
The next step is to prepare the teeth
for the brackets. We use a small plastic
retractor to pull the cheek out of the way
of the teeth, then we paint the teeth with
a special cleaner which tastes a bit like
lemon.
Step 3: Adding the bracket glue
We now dry the teeth and paint a small bit
of glue on each tooth. This is used to hold
the brackets on each tooth.
Step 4: Adding the Brackets
When we’re happy that the position of the
brackets are right we use a special torch
with a very bright light to shine on the glue
to make it set quickly.
Step 5: Fitting the wire
Once we have all the brackets in place on
the teeth we put the wires in. There are
various different ways of fitting the wires
to the brackets. A common method is
using small elastic hoops called ‘O rings’.
Step 6: Protective Wax
When you first wear your brace it can feel
a little scratchy. We provide you with some
special wax. Simply wrap a small pea
sized amount around the area of the brace
which is causing the irritation.
For more information and videos on this procedure and other orthodontic treatments please visit our website:
http://confi-dent.co.uk/patients/educationalvideos.php
Address:
23Bridge
BridgeStreet,
Street,
Taunton,
Somerset
TA1 1TQ
Address: 23
Taunton,
Somerset
TA1 1TQ
Tel: 01823
01823 289276
289276Email:
Email:enquiries@confi-dent.co.uk
enquiries@confi-dent.co.uk
Tel:
Brighter
smiles.Brighter
Brighter
you.
Brighter smiles.
you.
practiceinformation
Fitting a fixed brace.
Fitting a fixed brace is a very simple procedure and is nothing to worry
about. We talk you through it step-by-step and we never do anything
without talking to you about it first.
Step 1: Polishing your Teeth
The first thing we do is to polish the teeth
with a small rotating electric toothbrush
and a slightly gritty toothpaste.
Step 2: Preparing your Teeth
The next step is to prepare the teeth
for the brackets. We use a small plastic
retractor to pull the cheek out of the way
of the teeth, then we paint the teeth with
a special cleaner which tastes a bit like
lemon.
Step 3: Adding the bracket glue
We now dry the teeth and paint a small bit
of glue on each tooth. This is used to hold
the brackets on each tooth.
Step 4: Adding the Brackets
When we’re happy that the position of the
brackets are right we use a special torch
with a very bright light to shine on the glue
to make it set quickly.
Step 5: Fitting the wire
Once we have all the brackets in place on
the teeth we put the wires in. There are
various different ways of fitting the wires
to the brackets. A common method is
using small elastic hoops called ‘O rings’.
Step 6: Protective Wax
When you first wear your brace it can feel
a little scratchy. We provide you with some
special wax. Simply wrap a small pea
sized amount around the area of the brace
which is causing the irritation.
Address:
23Bridge
BridgeStreet,
Street,
Taunton,
Somerset
TA1 1TQ
Address: 23
Taunton,
Somerset
TA1 1TQ
Tel: 01823
01823 289276
289276Email:
Tel:
Brighter
smiles.Brighter
Brighter
you.
Brighter smiles.
you.
practiceinformation
Cleaning a fixed brace.
It’s very important that you keep your braces, gums and teeth clean
and healthy throughout your treatment.
Step 1: Cleaning your gums
The first step is to move your toothbrush
gently backwards and forwards, cleaning
the area where your gums meet your
teeth, making sure the bristles get into
every corner. This process should take at
least 2 minutes.
Step 2: Cleaning the brackets
Once you have cleaned the gums you can
begin to clean the brace itself. Position the
toothbrush over each bracket and turn it in
small circles, working your way all around
each bracket.
Step 3: Cleaning the brace
The third step is to clean the brace from
underneath on the top arch and from
above on the bottom arch.
Step 4: Interdental Cleaning
Using Interdental toothbrushes clean your
teeth underneath the brace wire. Cleaning
the side of each bracket, brush upwards
in the upper arch and downwards in the
lower arch, angling the brush use between
5-10 times on both sides of each bracket.
Address:
23Bridge
BridgeStreet,
Street,
Taunton,
Somerset
TA1 1TQ
Address: 23
Taunton,
Somerset
TA1 1TQ
Tel: 01823
01823 289276
289276Email:
Tel:
Brighter
smiles.Brighter
Brighter
you.
Brighter smiles.
you.
practiceinformation
Fitting & Cleaning
a Removable Brace.
The first thing to know about a removable brace is that it may feel a bit
strange to begin with. It may make speaking a little awkward at first but
providing you wear it properly this quickly passes within a few days.
Step 1: Adjusting the brace
When the brace is being fitted, don’t
worry if it feels a bit funny. We may need
to make one or two adjustments to make
sure it stays in place firmly and that it’s
comfortable for you.
Step 2: Washing the brace
It is very important to keep your
removable brace clean. Otherwise it will
become smelly and your gums or palate
may become infected. Take the brace out
of your mouth and rinse it under a warm
running tap.
Step 3: Brushing the brace
Turn the toothbrush in tiny circles making
sure you give the fitting surface of the
brace a good scrub.
We also recommend cleaning the
removable brace with ‘Retainer Brite’
cleaning tablets. This kills 99% of 7
common odour-causing bacteria and can
be purchased in the practice.
Address:
23Bridge
BridgeStreet,
Street,
Taunton,
Somerset
TA1 1TQ
Address: 23
Taunton,
Somerset
TA1 1TQ
Tel: 01823
01823 289276
289276Email:
Tel:
Brighter
smiles.Brighter
Brighter
you.
Brighter smiles.
you.
practiceinformation
Elastics.
Elastics are small rubber bands that usually go from the top brace to the
bottom brace. We choose to use elastics because we want to get a very
good bite.
Fitting Elastics
There are several different ways to wear elastics, your
orthodontist will show you the best way. Do not worry if you
swallow one of the elastic bands it will not harm you and do
come back into the practice if you require some more.
Elastic Positions
This photo shows an elastic going from a top back tooth to a
lower canine tooth. The elastics are attached to little hooks,
fitted to the brace in the required position. The more hours in a
day you wear your elastics, the quicker you will get the perfect
result.
Address:
23Bridge
BridgeStreet,
Street,
Taunton,
Somerset
TA1 1TQ
Address: 23
Taunton,
Somerset
TA1 1TQ
Tel: 01823
01823 289276
289276Email:
Tel:
Brighter
smiles.Brighter
Brighter
you.
Brighter smiles.
you.
practiceinformation
Retainers.
Now that you have your confident smile and beautifully straight teeth,
it’s important we keep them that way forever.
Step 1: Making the mould
We make a mould of your teeth, which
our lab technician turns into a retainer. A
retainer is made from transparent plastic.
Step 2: Fitting the retainer
Retainers are a bit like a close fitting
gumshield, they fit snugly over the top
of your teeth and can sometimes feel a
bit tight. Don’t worry about that, they’re
supposed to. This will ease over the first
few days.
Step 4: Storing your retainer
Rinse the retainer in water after cleaning
and store in your retainer box until the
evening. We recommend ‘Retainer Brite’,
cleaning tablets for your retainer as this
kills 99% of the odour-causing bacteria.
It is important periodically to clean your
retainer box as well. ‘Retainer Brite’ can
be purchased in the practice.
Step 5: Wearing your retainer
It’s critical that you wear your retainers
every night. If you don’t, your teeth will
move. They look fabulous today, let’s keep
them that way.
Step 3: Cleaning your retainer
It is very important to keep your retainers
clean, as they will become smelly and
dirty if not cleaned regularly. Simply hold
your retainer under warm water and use
a toothbrush in a small circular motion in
every contour of the retainer.
NEVER USE HOT WATER as this can
melt your retainer and it will not fit properly.
Address:
23Bridge
BridgeStreet,
Street,
Taunton,
Somerset
TA1 1TQ
Address: 23
Taunton,
Somerset
TA1 1TQ
Tel: 01823
01823 289276
289276Email:
Tel:
Practice Policy Documents:
For patients and dentists
policydocuments
practiceinformation
Complaints Procedure
Contacts
If you are not entirely satisfied with any aspect of our care
or service please let us know as soon as possible to allow us
to address your concerns. Our aim to always have satisfied
patients, to meet their expectations of care and service, to deal
with complaints quickly, to investigate complaints in a full and
fair way and to respect patient confidentiality.
NHS England, Customer Care Contact Centre
Please address all complaints to the Practice Manager, Helen Kellett. If
Helen is unavailable, we will take brief details about the complaint and
let you know when you can talk to her. If we cannot arrange this within
a reasonable period of time or if you do not wish to wait, we will make
arrangements for a colleague to speak to you as soon as possible.
P.O.Box 16738, Redditch, B97 9PT
Tel: 0300 311 2233
Email: england.contactus@nhs.net
The Dental Health Foundation
Dental Helpline: 0845 063 1188
For free and impartial advice on any oral health issue.
Private dental complaints service:
Tel: 08456 120 540
www.dentalcomplaints.org.uk
If you choose to complain in writing please address it to Helen Kellett. If your
complaint is about any aspect of clinical care or associated charges, your
orthodontist will be asked for their view, unless you do not want us to do so.
The General Dental Council
We will keep comprehensive and confidential records of your complaint.
All details will be stored securely and only those persons who need to know
about it will be informed.
The Care Quality Commission
If you are dissatisfied with the response to your complaint you can take it
further. Please see the contact details below.
37 Wimpole Street, London W1M 8DQ
Tel: 0300 061 6161
www.CQC.org.uk
The Health Ombudsman
Tel: 0345 015 4033
www.ombudsman.org.uk
Address: 23 Bridge Street,
Street,Taunton, Somerset TA1 1TQ
policydocuments
practiceinformation
Confidentiality Policy
At this practice, the need for the strict confidentiality of
personal information about patients is taken very seriously. This
document sets out our policy for maintaining confidentiality
and all members of the practice team must comply with these
safeguards as part of their contract of employment or contract
for services with the practice.
WHAT IS PERSONAL INFORMATION?
In a dental context, personal information held by a dentist about a patient
includes:
•
the patient’s name, current and previous addresses, bank account/credit
card details, telephone number/email address and other means of
personal identification such as physical description
•
information that the individual is or has been a patient of the practice or
attended, cancelled or failed to attend an appointment on a certain
day
•
information concerning the patient’s physical, mental or oral health or
condition
•
information about the treatment that is planned, is being or has been
provided
•
information about family members and personal circumstances
supplied by the patient to others
•
the amount that was paid for treatment, the amount owing or the fact
that the patient is a debtor to the practice
THE IMPORTANCE OF CONFIDENTIALITY
The relationship between orthodontist and patient is based on the
understanding that any information revealed by the patient to the
orthodontist will not be divulged without the patient’s consent. Patients have
the right to privacy and it is vital that they give the dentist full information
on their state of health to ensure that treatment is carried out safely. The
intensely personal nature of health information means that many patients
would be reluctant to provide the dentist with information if they were not
sure that it would not be passed on. If confidentiality is breached, the
orthodontist/orthodontic hygienist/orthodontic therapist/orthodontic nurse
faces investigation by the General Dental Council and possible erasure
from the Orthodontsts or DCP Register and may also face legal action by
the patient for damages and for orthodontsts, prosecution for breach of the
1998 Data Protection Act.
GENERAL DENTAL COUNCIL
All staff must follow the General Dental Council’s rules for maintaining
patient confidentiality contained in Standards for dental professionals and
Principles of patient confidentiality.
If confidentiality is breached, each registered dental professional involved is
responsible to the Council for their individual conduct.
PRINCIPLES OF CONFIDENTIALITY
This practice has adopted the following three principles of confidentiality:
PERSONAL INFORMATION ABOUT A PATIENT:
•
is confidential in respect of that patient and to those providing the
patient with health care
•
should only be disclosed to those who would be unable to provide
effective care and treatment without that information (the need-toknow concept)
•
such information should not be disclosed to third parties without
the consent of the patient except in certain specific circumstances
described in this policy
practiceinformation
policydocuments
DISCLOSURES TO THIRD PARTIES
There are certain restricted circumstances in which a dentist may decide
to disclose information to a third party or may be required to disclose by
law. Responsibility for disclosure rests with the patient’s dentist and under no
circumstances can any other member of staff make a decision to disclose.
A brief summary of the circumstances is given below.
WHEN DISCLOSURE IS IN THE PUBLIC INTEREST
There are certain circumstances where the wider public interest outweighs
the rights of the patient to confidentiality. This might include cases where
disclosure would prevent a serious future risk to the public or assist in the
prevention or prosecution of serious crime.
WHEN DISCLOSURE CAN BE MADE
The fact that patients have the right of access to their records makes it
essential that information is properly recorded. Records must be:
•
contemporaneous and dated
•
accurate and comprehensive
•
signed by the dentist
•
neat, legible and written in ink
•
strictly necessary for the purpose
•
not derogatory
•
such that disclosure to the patient would be unproblematic
PRACTICAL RULES
There are circumstances when personal information can be disclosed:
The principles of confidentiality give rise to a number of practice rules that
everyone in the practice must observe:
•
where the patient has expressly given consent to the disclosure
•
•
where disclosure is necessary for the purpose of enabling someone
else to provide health care to the patient and the patient has
consented to this sharing of information
records must be kept secure and in a location where it is not possible for
other patients or individuals to read them
•
identifiable information about patients should not be discussed with
anyone outside of the practice including relatives or friends
•
where disclosure is required by statute or is ordered by a court of law
•
•
where disclosure is necessary for a dentist to pursue a bona-fide legal
claim against a patient, when disclosure to a solicitor, court or debt
collecting agency may be necessary
a school should not be given information about whether a child
attended for an appointment on a particular day. It should be suggested
that the child is asked to obtain the dentist’s signature on his or her
appointment card to signify attendance
Disclosure of information necessary in order to provide care and for the
functioning of the NHS
•
demonstrations of the practice’s administrative/computer systems should
not involve actual patient information
Information may need to be disclosed to third party organisations to ensure
the provision of care and the proper functioning of the NHS. In practical
terms this type of disclosure means:
•
when talking to a patient on the telephone or in person in a public area
care should be taken that sensitive information is not overheard by other
patients
•
transmission of claims/information to payment authorities such as the
DPD/SDPD/CSA
•
do not provide information about a patient’s appointment record to a
patient’s employer
•
in more limited circumstances, disclosure of information to the PCT/HB
•
•
referral of the patient to another dentist or health care provider such as
a hospital
messages about a patient’s care should not be left with third parties or
left on answering machines. A message to call the practice is all that
can be left
•
recall cards and other personal information must be sent in an envelope
•
disclosure of appointment books, record cards or other information
should not be made to police officers or Inland Revenue officials unless
upon the instructions of the dentist
•
patients should not be able to see information contained in appointment
books, day sheets or computer screens
•
discussions about patients should not take place in public areas of the
practice
DATA PROTECTION CODE OF PRACTICE
The Practice’s Data protection code of practice provides the required
procedures to ensure that we comply with the 1998 Data Protection Act. It
is a condition of engagement that everyone at the practice complies with
the code of practice.
ACCESS TO RECORDS
Patients have the right of access to their health records held on paper or on
computer. A request from a patient to see records or for a copy must be
referred to the patient’s dentist. The patient should be given the opportunity
of coming into the practice to discuss the records and will then be given a
photocopy or print-out. Care should be taken to ensure that the individual
seeking access is the patient in question and where necessary the practice
will seek information from the patient to confirm identity. The copy of the
record must be supplied within forty days of payment of the fee and receipt
of identifying information if this is requested.
Access may be obtained by making a request in writing and the payment
of a fee for access of up to £10 (for records held on computer) or £50 (for
those held manually or for computer-held records with non-computer
radiographs). A copy of the record will be provided within 40 days of the
request and fee (where payable) together with an explanation, if required.
DISCIPLINARY ACTION
If, after investigation, a member of x is found to have breached patient
confidentiality or this policy, he or she shall be liable to summary dismissal in
accordance with the practice’s disciplinary policy.
Employees are reminded that all personal data processed at the practice
must by law remain confidential after your employment has terminated. It is
an offence under section 55(1) of the Data Protection Act 1998, knowingly or
recklessly, without the consent of the data controller Helen Kellett to obtain
or disclose personal data. If the practice suspects that you have committed
such an offence, it will contact the Office of the Information Commissioner
and you may be prosecuted by the Commissioner or by or with the consent
of the Director of Public Prosecutions.
QUERIES
Queries about confidentiality should be addressed to Helen Kellett.
policydocuments
practiceinformation
Infection Control Policy
Infection control is of prime importance in this practice. It is
essential to the safety of our patients, our families and us. Every
member of staff will receive training in all aspects of infection
control including personal protection, decontamination of
dental equipment and instruments and the following policy
must be adhered to at all times. If any aspect of the policy
is unclear, please ask Dr Jenny Kingston. Remember, any of
our patients may ask you about the policy, so make sure you
understand it.
1.
All staff must be immunised against hepatitis B and a record of their
seroconversion held by the practice owner. Medical advice and
counselling will be sought for those who do not seroconvert or cannot
be immunised. In this case clinical duties may be restricted.
2.
The practice provides protective clothing, latex free gloves, eyewear
and facemasks that must be worn by all clinical staff during operative
procedures. Protective clothing worn in the surgery must not be worn
outside the practice premises.
3.
Before donning gloves, hands must be decontaminated. Any glove
that is damaged must be replaced and new gloves must be used for
each patient. Hands can be decontaminated between patients by
using an appropriate hand sanitiser.
4.
Before sterilisation, re-usable instruments should be cleaned by washerdisinfector or ultrasonic cleaner. After cleaning, inspect instruments
for residual debris. Any debris remaining must be removed manually
(in accordance with HTM01 05) and reprocessed. Instruments that
have been cleaned using an ultra sonic bath must be rinsed using
RO/distilled water and dried thoroughly before being sterilised. Single
use items must be disposed of appropriately and never re-used.
Appropriate personal protective equipment must be used at all times
when handling instruments.
5.
Sterlised instruments should be stored in covered trays and pouches in
accordance with HTM01 05.
6.
Working areas that have instruments placed on them during
procedures will be kept to a minimum, clearly identified and, after
each patient, cleaned using appropriate surface cleaner sanitiser.
7.
Needles must be re-sheathed by the operator only using a re-sheathing
device (Ash Jenker) as trained. Needles, scalpel blades, LA cartridges,
burs, bands, used appliances and any other sharps must be disposed
of in the yellow sharps container, which should be close to point of use
and never placed on the floor. The container must be changed when it
is no more than two thirds full.
8.
All clinical waste must be segregated according to the practice
healthcare waste policy and placed in the appropriate sacks or
bins provided in the surgery. Waste must be removed every day and
disposed of correctly. Each sack must be securely fastened using
appropriate ties, labelled and stored in the designated area.
9.
All dental impressions must be rinsed until visibly clean and disinfected
using a recommended disinfectant (follow manufacture instructions
on use). The impressions must be bagged once disinfected, labelled
correctly and sent to the laboratory. All returning technical work must be
returned correctly labelled and disinfected.
10. In the event of an inoculation injury, the wound should be allowed
or encouraged to bleed, wash thoroughly under running water and
covered with waterproof dressing. The incident must be recorded in the
accident book.
11. The incident must also be discussed with Dr Jenny Kingston to assess
whether further action is needed. Advice on post-exposure prophylaxis
can be obtained from Occupational health . Contact on 01823 253322.
12. Any spillages involving blood, saliva or mercury must be reported to Dr
Jenny Kingston. A blood spillage kit is available in every surgery.
13. Anyone developing a reaction to protective gloves or a chemical must
inform Dr Jenny Kingston immediately.
14. Infection control audits must be carried out twice a year.
policydocuments
practiceinformation
Policy for Dealing with
Violence and Aggression
1.
This policy is designed to protect everyone who works at the
practice from possible harm from violent or aggressive behaviour. It
also helps to fulfil the practice’s obligations to provide a safe place
of work.
2
Our philosophy is that violence is unacceptable in any form and for
whatever reason.
3
It is the responsibility of every member of the practice to take
reasonable care of his or her health and safety and of that of other
persons who might be affected by his or her acts and omissions at
work.
4
This policy covers everyone who is engaged by the practice including
self-employed contractors, temporary and casual workers.
5
The operation of this policy is the responsibility of HELEN KELLETT
6
We define violence and aggression as:
7
•
actual or threatened physical assaults on staff
•
psychological abuse of staff
•
verbal abuse which includes shouting, swearing and gestures
•
threats against practice personnel which occur in the workplace
The workplace is defined as the practice premises and all other
premises where work is undertaken as part of the person’s official duties.
8
9
To comply with this policy we will
•
undertake a risk assessment
•
ensure that the practice premises are secure
•
provide regular training in dealing with difficult/aggressive patients
•
provide training in dealing with assaults
•
provide personnel who are required to stay on the premises after
9pm, where necessary, with the cost of a taxi home.
•
provide personnel who are required to do domiciliary visits with a
personal alarm
•
aim to operate an effective appointment system and make the
reception area as relaxing as possible to minimise delays and
tension
•
operate a protocol for dealing with out of hours emergencies,
including logging calls.
All incidents (however trivial) must be reported at once to HELEN
KELLETT and a recording form completed. In the event of any actual or
threatened violence, the police will be called. Injuries will be recorded
in the accident book.
10 The practice will undertake to provide support, assistance and, if
necessary, counselling, to members of the practice who are victims
of violence and aggression in the course of their work. In appropriate
cases, a discretionary period of sick leave on full pay will be granted.
(Occupational Health Taunton).
11 This policy will be reviewed and updated regularly.
Confident Orthodontics
23 Bridge Street
Taunton
Somerset
TA1 1TQ
Tel: 01823 289276
Email: enquiries@confi-dent.co.uk
ICD 141100 1.0

Confident Orthodontics Practice brochure

Transcription

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