docCode Of Conduct - CWA Local 2100
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Code Of Conduct - CWA Local 2100
7&3*;0/ $0..*5.&/5 "/% 7"-6&4 5IF 7FSJ[PO DPNNJUNFOU JT UP QVU PVS DVTUPNFST GJSTU CZ QSPWJEJOH FYDFMMFOU TFSWJDF BOE HSFBU DPNNVOJDBUJPOT FYQFSJFODFT 5IJT JT XIBU XF EP BOE UIJT JT XIZ XF FYJTU #Z GPDVTJOH PO PVS DVTUPNFST BOE CFJOH SFTQPOTJCMF NFNCFST PG PVS DPNNVOJUJFT XF XJMM QSPEVDF B TPMJE SFUVSO GPS PVS TIBSFPXOFST DSFBUF NFBOJOHGVM XPSL GPS PVSTFMWFT BOE QSPWJEF TPNFUIJOH PG MBTUJOH WBMVF GPS TPDJFUZ "T B SFTVMU 7FSJ[PO XJMM CF SFDPHOJ[FE BT B HSFBU DPNQBOZ *O PSEFS UP LFFQ UIJT DPNNJUNFOU XF OFFE UP BMXBZT IPOPS PVS DPSF WBMVFT INTEGRITY *OUFHSJUZ JT BU UIF IFBSU PG FWFSZUIJOH XF EP 8F BSF IPOFTU FUIJDBM BOE VQGSPOU CFDBVTF USVTU JT BU UIF GPVOEBUJPO PG PVS SFMBUJPOTIJQT XJUI PVS DVTUPNFST PVS DPNNVOJUJFT PVS TUBLFIPMEFST BOE FBDI PUIFS RESPECT 8F LOPX JU JT DSJUJDBM UIBU XF SFTQFDU FWFSZPOF BU FWFSZ MFWFM PG PVS CVTJOFTT 8F DIBNQJPO EJWFSTJUZ FNCSBDF JOEJWJEVBMJUZ BOE MJTUFO DBSFGVMMZ XIFO PUIFST TQFBL PERFORMANCE EXCELLENCE 8F IPME PVSTFMWFT UP B WFSZ IJHI TUBOEBSE PG QFSGPSNBODF 8F QSJ[F JOOPWBUJWF JEFBT BOE UIF UFBNXPSL JU UBLFT UP NBLF UIFN SFBMJUJFT 8F OFWFS TUPQ BTLJOH PVSTFMWFT IPX XF DBO NBLF UIF DVTUPNFS FYQFSJFODF CFUUFS BOE FWFSZ EBZ XF GJOE BO BOTXFS ACCOUNTABILITY 8F UBLF SFTQPOTJCJMJUZ GPS PVS BDUJPOT BT JOEJWJEVBMT BT UFBN NFNCFST BOE BT BO PSHBOJ[BUJPO 8F XPSL UPHFUIFS TVQQPSU POF BOPUIFS BOE OFWFS MFU UIF DVTUPNFS PS PVS DPXPSLFST EPXO (SFBU DPNQBOJFT BSF KVEHFE CZ XIBU UIFZ EP OPU CZ XIBU UIFZ TBZ 5P CF UIF CFTU XFSF HPJOH UP LFFQ QVTIJOH PVSTFMWFT JO OFX BOE FYDJUJOH EJSFDUJPOT 5IFTF WBMVFT XJMM HVJEF PVS FWFSZ BDUJPO WE KNOW W TEAMWORK ENABLES US TO SERVE OUR CUSTOM MERS BETTER AND FAS ASTER. WE EM MBR BRAC ACE E DIVE DI VERS RSIT ITY Y AN AND D PE PERS RSON ONAL AL DEV EVEL ELOP OPME M NT NOT O ONLY Y BECA AUSE E IT’S S THE RIGHT THING G TO DO, BUT ALSO BECAUSE IT’S SMART BUSINESS. S We are driven no ot by ego but u by y ac acco comp mpli l sh s me ment nts. s We ke keep ep o r co ou c mm mmittme ment ntss to eac a h ot othe her an nd ou o r cu c st stom mer ers. s Our word is ou ur co conttra r ct ct.. We re r sp spec ectt an a d tr t us ustt one e an a ot othe er, r comm co mmun u ic icatin ng open nly ly, ca c nd ndidly and d directly since any other way is unffair and a waste of time. We voice our opinion and wa ex xercise constructive dissent, and n then rally ar a ound the agreed-upon action o with ourr full l sup uppo p rt r . An A y on ne of us ca an deliive de ver a viiew or id idea ea to an anyo yone ne elsse, and lis iste ten n to and val alue ue anot an otthe her’ r’ss vi view ew reg gar ardl dles esss of o tittle or le leve vel.l. Ide deas as liv ive e an and d di die e on the heir ir mer e it itss ra r th ther er tha han n wh w er e e th hey e wer ere e in inve vent nted ed.. WE HAV AVE E WOR ORK K BE BECA CAUS USE E OU OUR R CU C ST S OM MER ERS S VA V LU L E OU O R HG HI GH H-Q QUA ALI LITY TY Y COM MMU MUNI NICA CATI CA TION ON NS SE S RV R IC ICES ES ES. S. We e del e iv ver sup uper e io er iorr cu cust stom omer er exp xper erie ienc nccess thr hrou ough g gh o r pr ou prod od duc ucts ts and our act ctio ions ns.. Ev Ever eryt ythi hing ng g we do we bu buil ild d on a str tron ong g ne netw twor ork, k, sys yste tems ms and pro roce ess fou ound ndat atio ion. n The Th e qu qual alit ity y an and d re eli liab abil ilitty of the e pro oductts we deliv iver are r para pa amo moun unt. t. Cussto tome m rs pay y us to t pro ovide them m wi with h services th hat the ey ca an re ely on. WE E FOC OCUS US OUT U WAR ARD RD ON O TH HE E CUS STOM MER R, NO N T IN NWAR RD. WE E MAK AKE E IT I EASY Y FOR CUS U TO OME MERS RS TO DO O BUSIN USIN US NES ESS S WIT ITH H US US,, BY BY LIS STE ENI N NG G, AN ANTI TICI CIPA PATI PA T NG TI G AND RES SPO OND DIN I G TO THE HEIR IR R NEE EEDS D . DS We know our produccts t and n can exp xpla l in the hem m to cussto tome mers me rss. We focus on fundam men e ta al ex xeccut utio ion. n. We ar are e ac acccoun u ta un tabl ble bl e and we follow throug u h wi w th a sen nse s of ur urge genc ncy. y. We kn know ow w that hav ving the high hes e t etthiica c l st stan a da dard rdss iss a com ompe p ti pe titi tiive e advantage. 8F"RF7&3*;0/ */5&(3*5:p3&41&$5p1&3'03."/$&&9$&--&/$&p"$$06/5"#*-*5: WE BEL ELIE I VE IE V INT NTEG EGRI RITY T IS AT TY A THE COR ORE E OF WHO WE AR ARE. E IT ES STA ABL BLIS IS SHE HES S TH T E TR TRUS US ST TH THAT AT IS S CR RIT TIC CAL L TO THE REL LAT TIONS IO ONSHI H PS WE HA AVE V . We are com ommi mitt tted ed to do o the rig ght thi hing ng and fol ollo low w so soun und d busi bu sine si ness ne sss pra ract ctic ct ices ic e in de es eal alin ing in g wiith h ourr cus usto tome mers rs,, su supp ppli lier ers, s, owne ow ners rss and d com mpe peti t to ti ors r . Ou O r co comp mpet etit itor orss ar are e no nott en enem emie ies; s; they th ey are cha halllen enge gers ge rs who dri rive ve us to imp mpro rove ve. We are goo ood d c rp co porrat a e ci citi tize zens ns and sha hare re our suc ucce cess ss wit ith h th the e co comm mmun unit ity y to mak ake e th the e wo worl rld d in whi hich ch we wo ork k bet ette terr th than an it wa was yest ye ster erda d y. da y WE KNO OW THA HAT T BIG IGNE NESS NE SS IS NO N T OU O R ST STRE RENG RE NGTH NG T , TH BEST BE S IS OUR ST OU UR ST TRE RENG NG GTH T . Bureaucracy is i an enemy. We e fig fi ht h eve v ry day to stay “small” an nd keep ep burea e uc u racy cy out. We are mor ore e ag agil ile e th than an com ompa pani n es a fr f ac acti t on o of ou o r si s ze ze,, be beca caus use e we act fasst an and d ta take k ris ke isks k ks ever ev ery y da ay. y We se see e cr cris i is is i and cha h ng n e as a opp p or ortu tuni tu niti ni ties ti ess, no nott th hre reat ats. s.. We ru un to a criisi sis, s not awa s, way. y. Cha hang nge ng e en ener ergi er g ze gi zess us us.. W worrk ha We h rd rd,, ta take ke acttio ion n an and d ta take ke per erso sona so nall ac na acco coun co unta un tabi bili bi lity li ty forr ge fo gett ttin tt in ng th thin in ngs don one. e. Our act ctio io ons pro odu duce ce e mea easu sura r blle ra resu re su ult lts. s s. EVE ERY RYTH T IN TH NG WE DO IS BU BUIL ILT IL T ON TH HE ST STRO RONG N NG F UN FO UNDA DATI DA TION TI ON OF OU OUR R CO CORP R OR RP O AT A E VA VALU LU UES ES.. We wor ork k 24 24x7 x7 bec ecau ause au se e our cus usto tome to mers me rs dep epen end en d on us 24 24x7 x7.. x7 We kno now w ou ourr be best st was goo ood d fo or to t da d y. y To om mor o ro row w we we’l’l’lll do bett be tter tt er.. er %FBSDPMMFBHVF *OUIFXPSETPGUIF7FSJ[PO$SFEPJOUFHSJUZJTBUUIFDPSFPGXIPXFBSF*UTPOFPGPVS Our Commitment: GPVOEBUJPOBMWBMVFTBOEBDSVDJBMGBDUPSJOFTUBCMJTIJOHUIFUSVTUUIBUVOEFSMJFTPVSSFMBUJPOTIJQT Customers First XJUIDVTUPNFSTTVQQMJFSTBOEDPMMFBHVFT'PSVTUPCFTVDDFTTGVMJOUIFEJHJUBMNBSLFUQMBDF XFNVTUNBLFTVSFUIF7FSJ[POCSBOEJTTZOPOZNPVTXJUIUSVTUJOUFHSJUZBOEUIFIJHIFTUPG Our Core Values: FUIJDBMTUBOEBSET t Integrity t Respect &BDIPGVTJTBDDPVOUBCMFGPSMJWJOHVQUPUIFTFIJHITUBOEBSETFWFSZEBZJOBMMPVSBDUJPOT*OB t Performance Excellence DPNQMFYCVTJOFTTFOWJSPONFOUIPXFWFSJUJTOPUBMXBZTPCWJPVTXIBUUIFSJHIUDPVSTFPGBDUJPO JT5IBUTXIZXFIBWFUIF7FSJ[PO$PEFPG$POEVDUBTBSFTPVSDFPOFUIJDBMCVTJOFTTQSBDUJDFT t Accountability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essage to all Employees..........................................................................................................i Introduction ....................................................................................................................................1 1. Maintaining an Inclusive, Fair and Healthy Work Environment ............................................4 %JWFSTJUZ BOE &RVBM 0QQPSUVOJUZ $PNNJUNFOU %JTDSJNJOBUJPO BOE )BSBTTNFOU 8PSLQMBDF 7JPMFODF 8PSLQMBDF 4BGFUZ BOE &OWJSPONFOU 4VCTUBODF "CVTF *MMFHBM %SVHT BOE $POUSPMMFE 4VCTUBODFT "MDPIPM 4PMJDJUBUJPO BOE 'VOESBJTJOH (BNCMJOH &NQMPZFF 1SJWBDZ .POJUPSJOH 0O UIF +PC 6TF PG 3FDPSEJOH %FWJDFT .JTDPOEVDU 0GG UIF +PC 2. Maintaining Integrity and Fairness in the Workplace ............................................................8 "WPJEJOH $POGMJDUT PG *OUFSFTU 1FSTPOBM $POGMJDUT PG *OUFSFTU &NQMPZNFOU 0VUTJEF 7FSJ[PO "DUJWJUJFT 0VUTJEF PG 7FSJ[PO 1PMJUJDBM $POGMJDUT PG *OUFSFTU 1FSTPOBM 1PMJUJDBM *OUFSFTUT $POUSJCVUJPOT PG $PSQPSBUF "TTFUT 4FFLJOH 1VCMJD 0GGJDF *OTJEFS 5SBEJOH BOE 'JOBODJBM *OUFSFTUT *OWFTUNFOUT JO $PNQBOJFT XJUI 8IJDI :PV $POEVDU #VTJOFTT PO 7FSJ[POT #FIBMG 4JHOJGJDBOU 'JOBODJBM *OUFSFTUT JO $PNQBOJFT 5SBOTBDUJPOT JO 4FDVSJUJFT -PBOT JJ 3. Protecting Verizon’s Assets and Reputation ........................................................................12 1SFQBSJOH %JTDMPTJOH BOE .BJOUBJOJOH "DDVSBUF 3FDPSET $SFBUJOH "DDVSBUF 3FDPSET 1SPNPUJOH 5SBOTQBSFOU BOE $PNQMFUF %JTDMPTVSF 3FUBJOJOH $PNQBOZ 3FDPSET 4BGFHVBSEJOH $PNQBOZ *OGPSNBUJPO 1SPUFDUJOH /POQVCMJD $PNQBOZ *OGPSNBUJPO "DRVJSJOH /POQVCMJD $PNQBOZ *OGPSNBUJPO PG 0UIFST 1SPQFS 6TF PG 7FSJ[POT 1SPQFSUZ BOE 1SPQFSUZ 0XOFE CZ 0UIFST $PNQBOZ #FOFGJUT $PNQBOZ 1SPQFSUZ BOE 'VOET 8PSL 5JNF 1SPUFDUJOH $PNQBOZ $PNNVOJDBUJPO BOE *OGPSNBUJPO 4ZTUFNT 1SPIJCJUFE "DUJWJUJFT 4FDVSJUZ PG 'BDJMJUJFT *OUFMMFDUVBM 1SPQFSUZ 1SPQFS 6TF PG 0UIFST *OUFMMFDUVBM 1SPQFSUZ *OGPSNBUJPO PG 'PSNFS &NQMPZFST )BOEMJOH &YUFSOBM $PNNVOJDBUJPOT 4. Maintaining Integrity and Fairness in the Marketplace ......................................................18 $VTUPNFS 3FMBUJPOTIJQT $VTUPNFS 1SJWBDZ BOE $PNNVOJDBUJPOT $VTUPNFS .BSLFUJOH 4FMMJOH XJUI *OUFHSJUZ 5IF (PWFSONFOU BT B $VTUPNFS $PVSU 0SEFST BOE 0UIFS -FHBM %PDVNFOUT $MBTTJGJFE BOE /BUJPOBM 4FDVSJUZ *OGPSNBUJPO 4FMFDUJOH BOE .BJOUBJOJOH 3FMBUJPOTIJQT XJUI #VTJOFTT 1SPWJEFST JJJ (JGUT BOE &OUFSUBJONFOU 8IFO (JGUT BSF "QQSPQSJBUF 8IFO &OUFSUBJONFOU JT "QQSPQSJBUF 1SPIJCJUFE &YDIBOHFT (JGUT *OWPMWJOH 5SBWFM PS -PEHJOH 3FUVSOJOH (JGUT (JGUT 0VUTJEF UIF 8PSLQMBDF (JGUT BOE &OUFSUBJONFOU *OWPMWJOH (PWFSONFOU 0GGJDJBMT #SJCFT ,JDLCBDLT BOE -PBOT 3FMBUJPOTIJQT XJUI BOE 0CMJHBUJPOT PG %FQBSUJOH BOE 'PSNFS &NQMPZFFT *OUFSBDUJPO XJUI $PNQFUJUPST "WPJEJOH 7JPMBUJPOT PG UIF "OUJUSVTU -BXT (BUIFSJOH *OGPSNBUJPO "CPVU $PNQFUJUPST 3FMBUJPOTIJQT 8JUI "GGJMJBUFT *OUFSOBUJPOBM 3FMBUJPOTIJQT -PDBUJOH 0GGJDFT PS 3FDFJWJOH 4FSWJDFT 0VUTJEF PG UIF 6OJUFE 4UBUFT $PNQMJBODF XJUI 4DSFFOJOH 3FRVJSFNFOUT PG UIF 0GGJDF PG 'PSFJHO "TTFU $POUSPM 0'"$ *NQPSU&YQPSU $POUSPM 1BZNFOUT -PCCZJOH &YQFOTFT BOE 3FDPSELFFQJOH 3FRVJSFNFOUT *OUFSOBUJPOBMMZ &DPOPNJD 4BODUJPOT BOE &NCBSHPFT *MMFHBM #PZDPUUT Conclusion......................................................................................................................................29 Sources of Help..............................................................................................................................30 Quick Reference Chart..................................................................................................................30 JW *OUSPEVDUJPO (SFBU DPNQBOJFT BSF KVEHFE CZ XIBU UIFZ EP OPU CZ XIBU Our Expectations and Values UIFZ TBZ Sustain a Culture of Integrity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et the Tone at the Top Build Trust and Credibility 8F FBSO DSFEJCJMJUZ XJUI PVS DVTUPNFST CVTJOFTT QSPWJEFST BOE DPXPSLFST CZ LFFQJOH PVS DPNNJUNFOUT BDUJOH XJUI IPOFTUZ BOE JOUFHSJUZ BOE QVSTVJOH PVS DPNQBOZ HPBMT TPMFMZ UISPVHI FUIJDBM BOE QSPGFTTJPOBM DPOEVDU *G ZPV BSF B TVQFSWJTPS ZPV IBWF UIF BEEFE SFTQPOTJCJMJUZ PG DSFBUJOH BO PQFO BOE TVQQPSUJWF FOWJSPONFOU XIFSF FNQMPZFFT GFFM DPNGPSUBCMF BTLJOH RVFTUJPOT SBJTJOH DPODFSOT BOE SFQPSUJOH t Read the Code t Understand the Code t Utilize Available Resources NJTDPOEVDU &UIJDBM CFIBWJPS EPFT OPU TJNQMZ IBQQFO JU JT UIF QSPEVDU PG DMFBS BOE EJSFDU DPNNVOJDBUJPO PG CFIBWJPSBM FYQFDUBUJPOT NPEFMFE GSPN UIF UPQ BOE EFNPOTUSBUFE CZ FYBNQMF t Comply with the Code 3FQPSU BMM TVTQFDUFE WJPMBUJPOT PG UIJT $PEF Speak Up Do the Right Thing Because It’s the Right Thing To Do "U 7FSJ[PO XF IBWF BO PQFO EPPS QPMJDZ &WFSZPOF TIPVME GFFM DPNGPSUBCMF TQFBLJOH IJT PS VZ Ethics and EEO GuideLine IFS NJOE QBSUJDVMBSMZ XJUI SFTQFDU UP FUIJDBM DPODFSOT :PV NVTU SFQPSU TVTQFDUFE BOE BDUVBM WJPMBUJPOT PG UIJT $PEF DPNQBOZ QPMJDZ BOE UIF MBX 7FSJ[PO XJMM JOWFTUJHBUF SFQPSUFE JOTUBODFT 64 *OUFSOBUJPOBM XXXWFSJ[POHVJEFMJOFDPN PG RVFTUJPOBCMF PS VOFUIJDBM CFIBWJPS *O EFDJEJOH XIFUIFS B WJPMBUJPO PG UIF $PEF IBT PDDVSSFE PS JT BCPVU UP PDDVS ZPV TIPVME GJSTU BTL ZPVSTFMG t $PVME UIJT DPOEVDU CF WJFXFE BT EJTIPOFTU VOFUIJDBM PS VOMBXGVM t $PVME UIJT DPOEVDU IVSU 7FSJ[PO $PVME JU DBVTF 7FSJ[PO UP MPTF DSFEJCJMJUZ XJUI JUT DVTUPNFST CVTJOFTT QSPWJEFST PS JOWFTUPST t $PVME UIJT DPOEVDU IVSU PUIFS QFPQMF TVDI BT PUIFS FNQMPZFFT JOWFTUPST PS DVTUPNFST *G UIF BOTXFS UP BOZ PG UIFTF RVFTUJPOT JT iZFTw PS FWFO iNBZCFw ZPV IBWF JEFOUJGJFE B QPUFOUJBM JTTVF UIBU ZPV NVTU SFQPSU Where to Report You Are Accountable "OZPOF NBZ TVCNJU BO BOPOZNPVT PS DPOGJEFOUJBM DPNQMBJOU PS JORVJSZ CZ DBMMJOH UIF VZ Ethics and EEO GuideLine PS HPJOH POMJOF BU www.verizonguideline.com *G ZPV IBWF RVFTUJPOT SFHBSEJOH BOZ PG UIF MBXT EJTDVTTFE JO UIJT $PEF ZPV TIPVME DPOUBDU UIF -FHBM %FQBSUNFOU Imminent Danger or Illegal Conduct :PV NVTU JNNFEJBUFMZ SFQPSU BOZ JOTUBODF PG WJPMFODF IPTUJMF CFIBWJPS QPTTFTTJPO PG XFBQPOT PS BOZ DPNQPOFOU PG B XFBQPO PO DPNQBOZ QSPQFSUZ PS SFMBUFE JMMFHBM DPOEVDU UP 4FDVSJUZ BOE B TVQFSWJTPS *O DBTFT PG JNNJOFOU EBOHFS ZPV TIPVME DPOUBDU PS MPDBM MBX FOGPSDFNFOU GJSTU BOE UIFO DPOUBDU 4FDVSJUZ BU 800.997.3287 64 PS *OUFSOBUJPOBM Discrimination or Harassment *G ZPV CFMJFWF ZPV BSF B WJDUJN PG PS B XJUOFTT UP EJTDSJNJOBUJPO PS IBSBTTNFOU ZPV NVTU SFQPSU JU )BSBTTNFOU PS EJTDSJNJOBUJPO UP ZPVS TVQFSWJTPS )VNBO 3FTPVSDFT PS NBLF B DPOGJEFOUJBM DPOUBDU UP UIF 7; &UIJDT BOE &&0 PG BOZ LJOE JT OPU UPMFSBUFE (VJEF-JOF *G ZPVS DPNQMBJOU JT BCPVU ZPVS TVQFSWJTPS PS ZPV BSF PUIFSXJTF VODPNGPSUBCMF SFQPSUJOH ZPVS DPNQMBJOU UP IJN PS IFS ZPV TIPVME SFQPSU JU EJSFDUMZ UP )VNBO 3FTPVSDFT PS UIF 7; &UIJDT BOE &&0 (VJEF-JOF :PV NBZ BMTP BEESFTT TVTQFDUFE EJTDSJNJOBUJPO PS IBSBTTNFOU EJSFDUMZ XJUI UIF QFSTPO FOHBHJOH JO TVDI DPOEVDU JG ZPV BSF DPNGPSUBCMF EPJOH TP BOE ZPV CFMJFWF UIF DPOEVDU JT VOJOUFOUJPOBM Accounting, Internal Accounting Controls or Auditing Complaints :PV NVTU SFQPSU BOZ DPODFSOT PS RVFTUJPOT ZPV IBWF BCPVU UIF BDDVSBDZ PS JOUFHSJUZ PG 7FSJ[POT GJOBODJBM TUBUFNFOUT SFQPSUJOH BDDPVOUJOH JOUFSOBM BDDPVOUJOH DPOUSPMT PS BVEJUJOH NBUUFST UP *OUFSOBM "VEJU BU AccountingComplaints@verizon.com PS UP UIF 7; &UIJDT BOE &&0 (VJEF-JOF Confidential Reporting and No Retaliation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ooperation with Investigations NJTDPOEVDU PS QSPWJEF :PV NVTU DPPQFSBUF DPNQMFUFMZ JO BOZ JOWFTUJHBUJPO SFMBUJOH UP 7FSJ[PO :PV NVTU CF IPOFTU BOE JOGPSNBUJPO BT QBSU PG GPSUIDPNJOH BU BMM UJNFT EVSJOH BO JOWFTUJHBUJPO BOE ZPV NVTU QSPWJEF BOZ JOWFTUJHBUPS XJUI GVMM BO JOWFTUJHBUJPO BDDVSBUF UJNFMZ BOE USVUIGVM JOGPSNBUJPO .JTSFQSFTFOUJOH GBDUT PS GBJMJOH UP EJTDMPTF GBDUT EVSJOH BO JOWFTUJHBUJPO JT TUSJDUMZ QSPIJCJUFE :PV NBZ OFWFS JOUFSGFSF XJUI PS PCTUSVDU BO JOWFTUJHBUJPO DPOEVDUFE CZ UIF DPNQBOZ CZ BOZ UIJSE QBSUZ PO UIF DPNQBOZT CFIBMG PS BOZ HPWFSONFOU BHFODZ *G B QPMJDF PGGJDFS PUIFS MBX FOGPSDFNFOU QFSTPOOFM PS HPWFSONFOU FNQMPZFF GSPN BOZ BHFODZ FYDFQU GPS FOWJSPONFOUBM IFBMUI BOE TBGFUZ BHFODJFT XIJDI BSF BEESFTTFE JO 4FDUJPO PG UIF $PEF SFRVFTUT BDDFTT UP DPNQBOZ QSFNJTFT PS UP DPNQBOZ PS DVTUPNFS JOGPSNBUJPO ZPV NVTU JNNFEJBUFMZ OPUJGZ UIF -FHBM %FQBSUNFOU GPS BQQSPQSJBUF HVJEBODF "OZ EPDVNFOUT JOGPSNBUJPO PS UFTUJNPOZ ZPV QSPWJEF JO SFTQPOTF UP B SFRVFTU CZ B HPWFSONFOU BHFODZ NVTU CF GVMM GBJS BDDVSBUF BOE UJNFMZ BOE SFWJFXFE JO BEWBODF CZ UIF -FHBM %FQBSUNFOU *G ZPV EJTDPWFS PS TVTQFDU BOZ NJTSFQSFTFOUBUJPO NJTTUBUFNFOU NJTVOEFSTUBOEJOH PNJTTJPO PS PUIFS NJTUBLF CZ ZPVSTFMG PS BOPUIFS FNQMPZFF ZPV NVTU JNNFEJBUFMZ EJTDMPTF JU UP UIF -FHBM %FQBSUNFOU TP UIBU UIF DPNQBOZ DBO UBLF QSPNQU TUFQT UP SFNFEZ UIF TJUVBUJPO 5IF SFRVJSFNFOUT PG UIJT TVCTFDUJPO EP OPU BQQMZ UP QSPWJEJOH JOGPSNBUJPO PS UFTUJNPOZ JO ZPVS JOEJWJEVBM DBQBDJUZ UP B HPWFSONFOUBM CPEZ PS BHFODZ PO CFIBMG PG ZPVSTFMG PS DPXPSLFST XIFSF QSPUFDUFE CZ BQQMJDBCMF MBX " 2VJDL 3FGFSFODF $IBSU XJUI BMM UIF JNQPSUBOU DPOUBDU JOGPSNBUJPO BQQFBST BU UIF FOE PG UIJT $PEF You are required to comply with this Code as a condition of continued employment. This Code does not give you rights of any kind, and may be changed by the company at any time without notice. Employment with Verizon is “at will,” which means that you or Verizon may terminate your employment, at any time, with or without cause, with or without notice, for any reason not prohibited by law, unless governed by a collective bargaining agreement or specific contract of employment. This at will employment relationship may not be modified except in a written agreement signed by the employee and an authorized representative of Verizon. This Code sets forth policies and practices applicable to all Verizon employees, except employees of Verizon Wireless, which has its own Code which applies to its employees. 1 .BJOUBJOJOH BO *ODMVTJWF 'BJS BOE )FBMUIZ 8PSL &OWJSPONFOU 4FDUJPO 7FSJ[PO FNQMPZFFT NVTU BDU XJUI GVOEBNFOUBM IPOFTUZ BOE JOUFHSJUZ JO BMM DPNQBOZ EFBMJOHT DPNQMZ XJUI BMM MBXT UIBU HPWFSO PVS CVTJOFTT NBJOUBJO BO FUIJDBM BOE QSPGFTTJPOBM XPSL FOWJSPONFOU BOE DPNQMZ XJUI BMM DPNQBOZ QPMJDJFT 7FSJ[PO FNQMPZFFT BSF SFRVJSFE UP USFBU DVTUPNFST GFMMPX FNQMPZFFT BOE WFOEPST XJUI SFTQFDU EJHOJUZ IPOFTUZ GBJSOFTT BOE JOUFHSJUZ 1.1 :PV NVTU USFBU BMM DVTUPNFST GFMMPX FNQMPZFFT BOE WFOEPST XJUI SFTQFDU EJHOJUZ IPOFTUZ Diversity and Equal Opportunity Commitment "U 7FSJ[PO EJWFSTJUZ NFBOT FNCSBDJOH EJGGFSFODFT BOE QSPNPUJOH BO JODMVTJWF PSHBOJ[BUJPO UIBU WBMVFT UIF EJWFSTJUZ PG FNQMPZFFT DVTUPNFST TVQQMJFST BOE DPNNVOJUZ QBSUOFST CFDBVTF JUT UIF SJHIU UIJOH UP EP BOE ESJWFT CVTJOFTT TVDDFTT GBJSOFTT BOE JOUFHSJUZ 7FSJ[PO 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JOGMVFODF PG ESVHT PS BMDPIPM t 6TJOH BOZ QSPHSBN PS QSPNPUJPO JO BO VOBVUIPSJ[FE NBOOFS t &OHBHJOH JO BOZ GPSN PG XPSLQMBDF WJPMFODF JODMVEJOH CVU OPU MJNJUFE UP BOZ BDU PG QIZTJDBM JOUJNJEBUJPO PS BTTBVMU JODMVEJOH UISFBUT PG WJPMFODF t 4PMJDJUJOH PS HJWJOH UIF JNQSFTTJPO UIBU ZPV XPVME FYQFDU HJGUT PS HSBUVJUJFT GSPN TVQQMJFST PS DVTUPNFST t %JTQBSBHJOH PS NJTSFQSFTFOUJOH UIF DPNQBOZT QSPEVDUT PS TFSWJDFT PS JUT FNQMPZFFT t 'BMTJGZJOH B DPNQBOZ SFDPSE TVDI BT B UJNF SFQPSU BOE t .JTSFQSFTFOUJOH ZPVS IFBMUI TUBUVT PS PUIFS SFBTPOT GPS BCTFODF TVDI BT NJTSFQSFTFOUJOH ZPVSTFMG BT EJTBCMFE BOE SFDFJWJOH EJTBCJMJUZ CFOFGJUT Sources of Help Verizon provides many resources to help you make ethical decisions. In addition to your supervisor, you may consult with Human Resources, the Legal Department or call the VZ Ethics and EEO GuideLine. Verizon’s eWeb (Intranet) - http://myvzweb.verizon.com - contains expansive helpful contact and subject matter information. In addition, please reference the chart below for some important resources Quick Reference Chart 30 Resource Phone Number Website VZ Ethics and EEO GuideLine 800.856.1885 (U.S.) www.verizonguideline.com Office of Ethics and Business Conduct (OEBC) (+)800.0.624.0007 (International) Human Resources (U.S.) Consult website http://vzweb.verizon.com/intranet/ wireline/AboutYou/HReSource Human Resources (International) (+)800.0.932.7947 Vnet 932.7947 http://vzweb.verizon.com/intranet/ wireline/AboutYou/ContactHR Security (U.S.) 800.997.3287 http://security.verizon.com Security (International) 972.615.4343 http://security.verizon.com, Click “International Security” Legal Department Consult website http://myedms.verizon.com/ corporate/legal/lg/index.shtml Corporate Compliance Counsel Consult website http://eweb.verizon.com/bpage/ compliance/legal_group.shtml Internal Audit 800.856.1885 (U.S.) (+)800.0.624.0007 (International) http://myedms.verizon.com/ corporate/finance/ia/index.html Privacy Office Consult website http://myvzweb.verizon.com/intranet/ site/vzweb/privacyoffice Environmental, Health & Safety (U.S.) 800.386.9639 https://vzweb.verizon.com/intranet/ wireline/AboutYou/HRGuidelines/ VzCulture/SafetyAndEnvironmental Compliance Environmental, Health & Safety (International) (+)800.386.9639 https://vzweb.verizon.com/intranet/ wireline/AboutYou/HRGuidelines/ VzCulture/SafetyAndEnvironmental Compliance Resource Phone Number Website Labor Relations Consult website http://vzweb.verizon.com/intranet/ wireline/AboutYou/YourToolkit/ ManageLaborRelations Public Affairs, Policy & Communications Consult website http://pa.verizon.com/pa Public Affairs, Policy & Communications - Media Relations Consult website http://newscenter.verizon.com/ corporate/media-contacts/ Corporate Responsibility Consult website http://responsibility.verizon.com Verizon Foundation Consult website www.verizon.com/foundation Employee Assistance Program (U.S.) 888.441.8674 www.anthem.com/eap/verizon Employee Assistance Program (International) Consult website www.anthem.com/eap/global Notes 31 Notes Notes
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