march 2016 - CTM Media Group

caring
1
The CTM Way
MARCH 2016
BEST READ GUIDE ACQUISITION
- PETER MAGARO
Best Read Guide
Acquisition
1
CTM Marketing Videos
2
Employee Benefit News
9
ExploreBoard Network
5
IDW Wynonna Earp
5
In the Spotlight
2
Let’s Talk
4
New Employees
2
Now Hiring
2
Operations Offsite
6-7
Sales Stars
8
Service Anniversaries
8
Shout-Outs
3
Volunteer Day
1
WE CARE
ABOUT:
The well-being and
success of all employees—
professional and personal
fulfillment is very
important.
The success of our
clients—our goal is
to deliver value and
drive results.
The satisfaction of
our location partners—
they are integral to our
success and deserve exceptional service.
The communities in
which we live and work—
seeing opportunities to
give back to others
Left to Right: Amber Abram, Diane Salvo, Brian Bradbury, Peter Magaro,
Laura Capshaw, Steven Guerrini, Pat Brooks, Jerry McConnell, Julie Brooks,
Jay Brooks, Barry Greenstein.
I am excited to announce that
CTM is growing again. On
February 16th, we purchased
the Best Read Guide Cape
Cod, BRG Distribution and
eCape – a trio of companies
that provide extensive visitor
marketing services on Cape
Cod, MA.
The acquisition includes an
iconic visitor guide and close
to 1000 distribution locations,
as well as digital properties:
weddingsoncapecod.com,
capecodtravel.com,
bestreadguidecapecod.com,
and capecodtoday.com.
The acquisition gives us a
great audience in a great
tourism destination, further
expanding our reach
throughout New England.
Many of the former employees
have joined CTM and will
continue the great job they
have done on Cape Cod.
The Brooks family, who
founded and ran the business
for over 30 years are taking
roles with CTM and we are
excited to have them be part
of our team.
Steven, Amber, Diane,
and Jerry are overseeing the
transition with lots of help
from Barb’s team (thanks
Durrell!) and Barry’s team.
Of course Ira and the
accounting team will have
their hands full, and Maria’s
team has some new team
members to take care of!
Thanks to all of you that
helped make this happen.
I want to especially thank
Marc Knoller and Les Rozner
for their guidance – we could
not have made this happen
without their help.
REMINDER!
Be sure to use your
1st 2016 Volunteer
Day. before June
30th.
Please review the
CTM Volunteer Leave
policy for details and
eligibility. Contact HR
with any questions.
embracing
2
WELCOME
OUR NEWEST
EMPLOYEES
Cape Cod
Acquisition
(2/16) Cape Cod
Operations Manager
Jay Brooks
Media Consultant
I N T H E S P OT L I G H T:
MONIETTA SLAY
Sales Manager, St. Louis
Motto:
Spending today
complaining about
yesterday won’t make
tomorrow any brighter.
Moving forward with a
positive attitude will.
Favorite Color:
Julie Brooks
Orange
Content and Production
Coordinator
Favorite Movie:
Maggie Kulbokas
Favorite TV Show:
Service Representative
William Schriener
Service Representative
Jeff Hatfield
Shawshank Redemption
Scandal
Favorite Food:
A home cooked meal that
I didn’t have to cook.
Fun Facts:
I ran three simultaneous
political campaigns in various
municipalities and won all
three elections. Over the
years, my political background
& family made it possible for
me to meet Hillary Clinton,
John Kerry, Dick Gephardt,
Bill Clinton, and Barack
Obama.
Favorite Vacation Spot:
Pacific Northwest
Favorite Part of Working
for CTM Media Group:
My clients and co-workers
PT Graphic Designer
Heidi Hagenbuckle
PT Assistant Network
Support Specialist
Priscilla Ndikwani
Boston (2/18)
NOW HIRING
Media Consultant
NYC
Operations Manager
Chicago, IL
PT (TEMP) Graphic Designer
Stamford, CT
*Starts mid/late March
PT Receptionist
Stamford, CT
Assistant Operations Manager
Atlanta, GA
Service Representative
Vermont
Service Representative
New Hampshire
C T M M A R K E T I N G V I D EO S
Grab some popcorn and enjoy the show…
First we brought you the CTM Confidence Video
(http://www.ctmmediagroup.com/confidence) showcasing how we do – what we
do. This was updated to reflect our most recent acquisition ( 14,000 locations).
Also we are pleased to present our Brand New CTM Audience & Value video
(http://www.ctmmediagroup.com/audience) showcasing who we reach & the
value of our incredible in-market brochure & digital network.
shout-outs
3
Tim Schmidt was very helpful in
keeping the office running
smoothly while I was out for weeks
at a time in Chicago and
Philadelphia. He also assisted in
cleanup and maintenance when a
water heater began to leak into an
office. Many thanks!
-Scott Pfaltzgraff
Shout out to the Woburn
Operations Team and their drivers
for helping to cover the NH
locations since we were shorthanded on drivers in this region–
especially Steve Dartt, Elvin
Ramirez, and Jheisson
Coronado.
-Keith Melanson
Shout out to Scott Pfaltzgraff
for juggling several balls at
once as he temporarily helps
Chicago operations along
with his Minnesota duties.
Scott is the first to offer
assistance, whether it’s
gathering trade show materials
I need help with, answering
questions, or taking extra time
to provide excellent service
to our CTM clients; he puts in
the extra effort and hours.
-Beth Otto
Shout out to Sean Piela for taking
care of the truck that arrived at
the Kansas City warehouse with
the 9 pallets cross loaded. Sean
took it upon himself to find someone with a forklift in our complex
to help us get the truck
unloaded rather than
refusing the shipment.
Thank you Sean!
-Kathy Robb
Thank you Paul Rodig for
all of your behind the scenes
work for the offsite.
-Shannon Guay
Shout-out for Tim Schmidt,
our Minnesota Route Driver.
Tim recently saved the day
when he heard a faint dripping
noise as he was leaving one
night and decided to come
back in for another look.
I’d like to give a shout out
to Ed Wiemeler, for his
outstanding mentorship,
patience, encouragement,
and sense of humor while
getting me up to speed in
my new role in Minnesota.
Ed is also a wonderful and
fun CTM ambassador at the
tourism conferences. Be sure
to ask him how he bowled a
perfect game at the recent
Explore Minnesota Conference
in February!
-Beth Otto
Congratulations to
Amber Abram on her
well-deserved promotion
to Vice President of Digital
Programs! All the best in
your new role!
-Your CTM Media Colleagues
Thank you Paul Rodig for
all of your behind the scenes
work for the offsite.
-Shannon Guay
Thank You to Sean Piela
and Ken Jenkins for making
the extra stops to ensure that
all the LEGOLAND headers
were in place within a week
after we received them while I
was at the Operations offsite.
-Kathy Robb
A big shout out to the
entire operations
management team for
their preparation, hard work,
engagement and contribution
at the recent Operations
offsite. You are a great
group of dedicated and
passionate professionals
and I am excited for what you
will achieve this year! Let’s
ROW!
-Peter Magaro
The water heater in the ceiling
above sprung a leak and was
dripping right over my desktop.
Hats off to him for managing
the buckets and clearing materials away from damage.
-Beth Otto
I’d like to give a shout out to
Chris Bradley – he’s always
available, has a solution to any
Salesforce or computer-related
challenge and does it all with a
great attitude. He keeps our
engine running smoothly.
-Patrick Ferencz
Shout out to Sarah Turner.
Sarah is extremely proficient in
everything I ask her to do and
does it with a smile. She always
pays attention to details and
even with some of the most
complicated tasks never makes
mistakes. She is exceedingly
reliable and hard working.
Even when I start flooding her
with work and asked “Sarah,
am I overwhelming you” she
always responds “nope, I got
this”. Thank you Sarah for making me better at my job and for
making my work days that
much more enjoyable.
-Matt Nardizzi
Share Your “Shout Out”
SEND YOUR SUBMISSIONS TO
ctmway@ctmmedia.com
by the last Friday
of the month
Have you experienced success
as a result of the actions of
fellow colleague at CTM?
Have you witnessed a colleague
go above and beyond, truly
embracing The CTM Way?
Submit your “Shout Out”
through your manager or
e-mail one directly to
ctmway@ctmmedia.com
with the details and the
impact it had
WE EMBRACE…
Individual differences
of thought, experience
and backgrounds.
Our diverse team
is the sum of its parts
that acknowledge,
respect and appreciate
each other.
Change—it allows
us to always be better
than yesterday and
strive to improve.
Special thanks to
Paul Heckman and
Brian Allatzas for stepping
not only up but above and
beyond while I have been
working in Chicago.
-Shannon Guay
Open and transparent
communication and
feedback.
4
L E T ’ S TA L K . . .
CTM SALES COLD CALL WARS!
On February 4th and March 3rd, the
CTM sales organization participated
in the first ever Company-wide Cold
Call Wars contest! Our sales teams
competed for the most cold calls
made. Eventually, winners with the
most NEW client contracts signed
will win regional prizes; there will be
also be a GRAND PRIZE winner.
Media Consultant, Darrell Adler,
also volunteered, prior to the kickoff of the Cold Call Wars, to provide
coaching to his fellow colleagues
about best practices and tips for
successful cold calling. After all,
who better to do this than the king
of new business for 2015, Darrell
Adler! Darrell graciously offered to
facilitate three one-hour coaching
sessions where he detailed his
methods, tasks and closing skills.
For the purpose of this contest,
new business was defined as a
client who never did business with
CTM; or if they have, their contract
ended at least 18 months ago.
Cold calls could be accomplished in
one or more of the following ways:
phone, email (no email blitzs), walkins (great for urban areas) or social
media. There were also many other
rules as part of the contest.
Kudos to Chris Bradley from our
Corporate Support Department for
monitoring all Sales Force activities
so that our Sales Directors and
Managers could review reports to
determine the winners.
Stay tuned to find out who the
winners are and to hear their
success stories!
LEFT SIDE (Top to bottom)
KONI REESE
BOB GUNBY
MONIETTA SLAY
JESSICA HUSTED
RIGHT SIDE (Top to bottom)
FLORIDA SALES TEAM
MATT NARDIZZI
KRISTIN MALIN
commitment
commitment
5
DON’T MISS THE PREMIERE
OF IDW’S WYNONNA EARP
WOO-HOO TO YOU!
ExploreBoard Network
Rankings by FEB 2016
Profile Interactions:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Mark Your Calendars &
Set Your DVRs
~Share with your family
and friends
Don't miss the premiere
of IDW's 'Wynonna Earp'
- our exciting new TV series!
Based on the IDW Comic,
Wynonna Earp follows Wyatt
Earp’s great granddaughter
as she battles demons and
other creatures. With her
unique abilities, and a posse
of dysfunctional allies, she’s
the only thing that can bring
the paranormal to justice.
Premieres April 1st, 2016
at 10 pm/9 pm central on
SyFy! (In Canada, you’ll find
the premiere on CHCH TV ~
premieres March 28th
at 10 PM)
Melanie Scrofano (Damien)
will star as Wynonna. Tim
Rozon (Being Human, Instant
Star) will play the legendary
Doc Holliday and Shamier
Anderson (Defiance,
Constantine) will play the
enigmatic Agent Dolls.
See links below for more info.
www.idwentertainment.com/2
016/01/wynonna-earp-firstteaser-trailer/ and
www.syfy.com/wynonnaearp
“Wynonna is an incredible
character that will appeal to a
global audience. IDW Entertainment is thrilled that Syfy
will be the U.S. home for this
fabulous series and we look
forward to bringing Wynonna
to the global market,” said
David Ozer of IDW Entertainment.IDW publisher and CEO,
Ted Adams, told Beau
Smith, creator of Wynonna
Earp, that Wynonna Earp
was destined for a TV
adaptation before the
first issue was even
released in 1996.
http://calgaryherald.com/
entertainment/television/wynonnaearp-creator-beau-smithgives-thumbs-up-tocalgary-shot-tv-adaptation
The series is also live
on iTunes.
TORONTO
NYC
CHICAGO
PHILLY
BOSTON
DC
ST. LOUIS
BALTIMORE
CLEVELAND
KC
59,484
51,823
44,753
41,488
40,770
31,555
31,137
26,637
26,525
24,554
WE COMMIT
TO:
Growing our business
and sharing our
ideas, knowledge and
resources to enable
our collective success.
Delivering a superior
experience to our
clients and partners—
a pursuit of excellence
in our daily interactions.
Having fun.
operations offsite
6
CTM
O P E R AT I O N S
OFFSITE
R
O
W
- JERRY MCCONNELL
The Operations Off-Site, took
place in our Philadelphia location
from Feb 9th- 11th. The time spent
together as a team was very
beneficial and we had some
great take-aways: the successes
in the Florida operation can be
attributed to good food; Scott spent
many days this past year at the
bowling alley; and Twinkle Toes,
Steve Dartt, continues to do the
best impression of Fred Flintstone
(see photo on next page).
During our time together,
we celebrated some of the
successes we experienced this
Year, namely- Kathy Robb winning
the Excellence Cup, recognizing our
KC/St. Louis, Florida, Minnesota,
Toronto and Ottawa teams for being
accident-free, and recognizing the
Ohio, Boston, Minnesota, Atlanta
and KC/St. Louis teams for their
charitable efforts in the community.
The focus of this off-site was
on inventory, service, location
development and team
development. The off-site
provided the opportunity to
refocus our energies on the
fundamentals of our business
and develop new strategies that
will be implemented that raise
the bar on our expectation of
delivering excellent customer
service to both our internal
and external partners.
We also invested a significant
amount of time on our teams
and discussed ways to stay focused
on achieving our individual location
and collective goals for Operations.
We all left the offsite
committed to being better
every day, knowing we are all
in the same boat and that we
will ROW hard every day to
achieve our goals.
Happy 25th Service anniversary to
Wanda Melhado! Thanks for all you do!
operations offsite
KEY INSIGHTS &
TA K E AWAY S
I would like to recognize
Wanda and David for doing
an amazing job getting new
locations(99 last year!) Wanda is an outstanding leader
and David is so smooth at
getting new locations. I was
very impressed by his salesmanship, he has a positive
aura and it’s really working
well at the FL division.
-Mark Layton
Key learnings and insights
included our discussions
about the evolution of our
respective operations roles
and how important it is for
each operations team member to understand the
importance and expectations
of their role, as we proudly
represent CTM each day.
-Paul Rodig
The inventory discussions
and job description exercise
were the most insightful
learnings for me. The Offsite
was meaningful to me because the entire Team gets
together and we get to share
ideas with each other and
help each other out one-onone with any issues we may
have. The offsite is a great
team building events.
-Shannon Guay
I got more out of this offsite
than any before. I believe it
was due to the fact that we
focused on fewer items and
were able to drill deeper into
the issues and come up with
ideas in more detail on how
to overcome these issues. As
a group, we were much more
involved and walked away
from the offsite feeling like
we accomplished a lot. My
shout out would be to Jerry
McConnell for putting together such a great agenda on
the most important topics in
Operations that needed the
most attention
-Matt Gillingham
It was good to get together
with all the other Operation
Managers and Assistants to
discuss what issues each
division faces. Going over the
inventory issues in some divisions and listening to everyone's ideas as to ways to assist in making our inventory
more accurate was very insightful. We have a go forward
plan now!
-Kathy Robb
The key insight for me was
managing the Inventory
system. Solid procedures and
processes have been put in
place to help us get better at
meeting our inventory goals.
As we implement these new
processes, I look forward to
seeing good results in the
future. It's always good to get
a refresher and other people’s
perspective on the things we
do day in and day out. Sometimes we can find better ways
of doing things. Also it's always great to see our operations counterparts. I'd like to
give a shout out to David
Munoz for the excellent job he
did with assisting me with the
Location Development presentation. He's a great asset to
the Florida Division and we
appreciate the contribution he
makes to our team.
-Wanda Melhado
I would like to give a big shout
out to Jerry McConnell for a
terrific offsite! This was well
organized and excellently
orchestrated!
Shout out to Barb Mazur for
her impressive knowledge of
Citrix and her ability to make
our ideas come to life.
-Steve Dartt
7
recognition
8
MARCH SERVICE
ANNIVERSARIES:
Mario Perez | 10 years
Service Representative
Florida • March 1st
Herb Hernandez | 1 year
Service Representative
Stamford • March 2nd
Juan Rios | 9 years
Service Representative
Florida • March 4th
WANDA MELHADO celebrates her 25 years at
CTM Media Group with some cake. Way to go!
Cricket Jiranek | 31 years
Executive VP of Sales
Stamford • March 4th
Ramiro Vivar | 9 years
Service Representative
Stamford • March 5th
PAUL RODIG presents CHRIS DONAHUE
with his 10 year service anniversary
certificate!
Paul Rodig | 8 years
Operations Manager
Philadelphia • March 10th
WE
RECOGNIZE...
Sarah Leith | 2 years
Digital Content Editor
Boston • March 11th
Jessica Husted | 2 years
Media Consultant
Chicago • March 24th
Ken Jenkins | 1 year
Service Representative
Kansas City • March 24th
Robert Stone | 1 year
Service Representative
Philadelphia • March 24th
PETER MAGARO presents JASMINE REA
with a CTM backpack and certificate for her
1 year service anniversary at CTM. Congrats!
FEBRUARY SALES STARS
- STEVEN GUERRINI
David Karas | 4 years
Service Representative
Chicago • March 27th
Keith Wallace | 2 years
Warehouse Manager
Boston • March 31st
Darryl Witmer | 1 year
Service Representative
Lancaster • March 31st
THANK YOU
FOR YOUR
DEDICATION
& SERVICE
Best New Client Count
Matt Nardizzi (NYC) 7 new businesses.
Jessica Husted (Chicago) 4 new clients
Terry Tillman (DC) 4 new clients
Outstanding Achievement Exceeding Plan
Liz Galvin (Toronto)
Melissa Cooley (Ohio)
Laura Capshaw (Mystic)
Darrell Adler (CT)
Exceptional talent and place
a high value on providing
challenging
and meaningful that
allows for continuous
professional growth
and development.
Success comes from a
relentless passion for
creativity, innovation
and improvement—
empowering us to drive
positive business results
everyday.
Doing things the right way
is the only way— and is
always rewarding.
Best Supporting Manager
Brad Weidman steered his market to
successfully exceed plan. Outstanding work!
Archives of this and past newsletters are available
here: www.ctmmediagroup.com/thectmway
employee benefits news
9
ATTN: CTM USA FULL-TIME
BENEFIT ELIGIBLE EMPLOYEES:
ACA—GET INFORMED
What is the Affordable Care
Act (ACA)?
The Affordable Care Act (ACA) is
a law designed, in part, to extend
access to affordable health care
coverage to more Americans. It
enables consumers—you—to be
more in charge of your health
care options than ever before.
Facts about the ACA
2016 marks the first year for
required employer annual health
care reporting to the Government. Starting this year, large
employers like ours must report
to full-time employees and the
IRS information about whether
or not we offered full-time employees affordable health care
coverage and information about
that coverage.
What Does it Mean for Y o u ?
Be on the Lookout for your
Form 1095-C
By March 31,2016, youwillbereceiving
your Form 1095-C from CTM
which includes information about
the health insurance coverage
offered to you (and your eligible
dependents). You may receive
multiple Forms 1095-C if you had
multiple employers during the
year. The Form 1095-C, unlike a
W-2, does not need to be filed
with your taxes for 2015. In
some instances, you may have
received a Form 1095-B from
your insurance carrier that contains information similar to Form
1095-C.
Additional Information
Please contact Human
Resources with any questions. You may also find
additional information
about the ACA compliance
requirements at
www.hhs.gov/healthcare/
rights/ or www.irs.gov.
Below is a link to a video
about the Affordable Care
Act and required
government reporting that you
may also find helpful.
https://www.youtube.com/
embed/yq70oS6aoM8?
rel=0&autoplay=1
Here’s a reminder about
how to redeem your CTM
Rewards Points (for
eligible employees):



Go to www.selectagiftplan.com/
CTMmedia
Type in your assigned username and
password
Place your order!
*Please feel free to contact HR if you have any
questions about redeeming points*
ATTENTION:
ALL ELIGIBLE
EMPLOYEES
If you are interested in enrolling
in CTM’s 401(k) Retirement
Savings Plan during the next
quarterly enrollment periods
you have until March 25th to
submit an enrollment form.
The next quarterly enrollment
period is April 1st. Contact
Human Resources with any
questions about eligibility or
Plan details, including CTM’s
discretionary employer matching contributions.
As always, we strongly
encourage all eligible employees who do not currently participate in 401 (k) plan, to consider enrolling so that you can also
take full advantage of the
employer matching
contribution.
EMPLOYEE REFERRAL
PROGRAM:
Do you know someone who would
make an excellent CTM employee?
Do you know that if your candidate
is hired, you may be eligible for a
reward of $200 or $300 after their
90 day anniversary date?
Contact your manager or HR for
more info or review details and
eligibility requirements in the
employee handbook.