annual report - Call Before You Dig

2013
CALL BEFORE YOU DIG, INC.
ANNUAL
REPORT
CBYD CENTER
2040 WHITNEY AVENUE
HAMDEN, CONNECTICUT 06517
CALL BEFORE YOU DIG
FOR CONNECTICUT
811 or 1-800-922-4455
Including 24 Hour Emergency Coverage
CBYD 2013 Annual Report Dedication
CBYD Past Presidents at the 35th Anniversary Celebration.
From left, Lou Riccelli, Claudia (Kersten) Surina, Jim Dieterle,
Joe Ryzewski & Dean Muratori
Call Before You Dig, Inc. (CBYD) celebrated its 35th anniversary in 2013. The many
accomplishments that have been achieved during those years are due, in large part, to the strong
leadership of the organization. Since its inception in 1978, CBYD has been fortunate to have had
Presidents of its Board of Directors that exhibited extraordinary commitment and dedication to
the goals and objectives of the program. Focusing the attention of the Board on issues at hand
and ensuring that efforts were expended to achieve the program’s mission has never been an easy
task. However, the 10 men & women who, to date, have presided over the CBYD Board of
Directors accepted that challenge and performed their duties admirably. Without their guidance
the Call Before You Dig program would not be the success that it is today. This Annual Report is
dedicated to our past Presidents.
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Charles Biondino (SNET) 1978 - 1981
Edward Bunker (CL&P) 1982 - 1984
Paul McCarthy (MDC) 1985 - 1994
Aldore Rivers (Birmingham Utilities) 1995
Jeffrey Griswold (SCCRWA) 1996 – 1997
James Dieterle (CL&P) 1998 – 1999 & 2011 – 2013
Louis Riccelli (CNG) 2000 – 2002
Claudia Kersten (CT DOT) 2003 – 2004
Joseph Ryzewski (UI) 2004 – 2007
Dean Muratori (Comcast) 2008 - 2010
CONNECTICUT
CALL BEFORE YOU DIG, INC.
In 1967, four major utilities in Bridgeport, CT; Gas, Electric, Telephone and Water,
joined in an effort to establish a “One Call Covers All” system, such as the one that was being
used in Rochester, NY at that time.
The success of this effort was heard by and duplicated by other (separately owned)
utilities in the New Haven and Hartford areas, giving Connecticut three toll-free numbers to call.
There was one utility, however, that was the same in all three areas, The Southern New
England Telephone Company. In 1972, The Southern New England Telephone Company hosted
an inter-utility statewide meeting, which was attended by 24 utilities. By the end of this meeting,
a Statewide One Call System, to be known as the “Connecticut Underground Utility Protection
Plan” - CUUPP, was in the planning stages. In April, 1974, the One Call service for Connecticut
went into action, using a single toll-free phone number. Extensive publicity campaigns were
launched to make this phone call to CUUPP a priority for excavators.
In 1977, the Connecticut legislature enacted Public Act 77-350 ruling that using the Call
Before You Dig system was mandatory and that it would be supervised by the Public Utility
Regulatory Authority (PURA), formerly known as the Department of Public Utility Control
(DPUC). PURA then adopted regulations detailing the obligations of contractors, utilities and
the central clearinghouse to be operated by Call Before You Dig, Inc.
A tragedy occurred, however, in the small town of Derby, CT. in December of 1985. An
excavation incident resulted in a natural gas explosion that claimed the lives of several people in
a local area restaurant. By October of 1988, State Lawmakers, in conjunction with the Public
Utility Regulatory Authority, developed and implemented new “Call Before You Dig”
Regulations (Public Act 87-71) with upgraded enforcement authority for the PURA. The
regulations put “teeth” into the existing law in an effort to reduce the number of underground
utility damages, and most importantly, to ensure the safety of the general public whenever
excavation, demolition or blasting is undertaken.
Today, the success of Connecticut’s Call Before You Dig program has grown, and
continues to grow to the extent that you will see as you read on through the following pages…….
TABLE OF CONTENTS
SECTION
PAGE(S)
PRESIDENT’S MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
BOARD OF DIRECTORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6-7
PURA MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
MANAGER’S MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
FINANCE REPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10 - 12
MEMBERSHIP REPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
OPERATIONS REPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14 - 16
DAMAGE PREVENTION and EDUCATION PROGRAM . . . . . . . . . .
17 - 19
CEUCA REPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
UCAC REPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
PROCLAMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22
PRESIDENT’S MESSAGE
Call Before You Dig celebrated 35 years of service in 2013, continuing to ensure a safe excavation
environment and preventing damage to underground utilities in Connecticut. This milestone anniversary
also brought many exciting changes to our organization. Asplundh One Call, CBYD’s long term Center
management vendor, was acquired by PelicanCorp, an international software company headquartered in
Australia. Although the name changed, the experienced management team remained in place. CBYD is
looking forward to the opportunities for technological advancements and international best practices that a
partner with world-wide damage prevention experience can offer.
CBYD gained national exposure with our August 811 event at the Stafford Motor Speedway. Our
Damage Prevention and Education Committee continues to raise the bar and find innovative ways to
spread the 811 message. With the installation of an emergency generator and a battle tested emergency
response plan our Operations Committee has prepared CBYD for any impending emergency. Our Finance
Committee has been diligently managing the budget so that for a third year in a row there is no increase of
fees for our members, yet the quality and reliability of service has increased. I encourage you to read
each committee Chairman’s annual message for greater detail on these and many additional
accomplishments of CBYD during the 2013 year.
This year’s Annual Report is dedicated to CBYD’s Executive officers, both past and present, who
have stepped up to lead CBYD and guide it through the many challenges as it strives to meet its
responsibilities to the excavating community. We must recognize all the Directors and Associates as
well. Their dedication and passion ensures that all the many and diverse stakeholders in CBYD are
represented. We remain focused on educating the excavating community and I am confident that with all
these disciplines working together to foster damage prevention, we will continue to be recognized as one
of the most respected excavation safety programs in the United States.
The State of Connecticut Public Utility Regulatory Authority is a valued partner with CBYD. The
Authority’s active participation on the Board and their ability to communicate with excavators and
utilities is instrumental in preventing damages and minimizing incidents.
On behalf of CBYD I would like to thank all those who work behind the scenes of our Call Center
operation. These are the professionals of PelicanCorp that efficiently and effectively operate our Centers
and process the calls for our membership. This dedicated team processed over 182,000 requests and sent
out over 1,300,000 notifications in 2013 keeping Connecticut’s infrastructure safe.
As I look back at over 20 years of involvement with Call Before You Dig I am very proud of the
many improvements and progress made in our program. But I am most proud of being part of an
organization with so many wonderfully talented and passionate people - committed to doing a great job
for such a worthy and respected organization. It has been personal, and I am confident that the CBYD
Board has the knowledge and energies to meet the challenges of the future.
Respectfully submitted,
Jim Dieterle
Jim Dieterle
President
-5-
BOARD OF DIRECTORS
2013
OFFICERS
PRESIDENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . James E. Dieterle
Connecticut Light & Power Company
V.P. - Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Joseph Ryzewski
United Illuminating Company
V.P. - Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bret Factora
V.P. - Damage Prevention & Education . . . . . . . . . . . . . .
John Bonville
Yankee Gas Service Company
Connecticut Natural Gas Corp.
SECRETARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thomas Bashaw
Iroquois Gas Transmission System
TREASURER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Robert Dobmeier
City of Middletown
ASSISTANT TREASURER . . . . . . . . . . . . . . . . . . . . . . .
Al Hildred
Aquarion Water Company of Connecticut
BOARD OF DIRECTORS
Jack Alia
Buckeye Partners, L.P
Derek Brown
Connecticut Dept. of Transportation
Rick Hurlburt
Greater New Haven WPCA
Tom Rzasa
Kinder Morgan
Tennessee Gas Pipeline
Beth Bannister
Amos Barnes
Fibertech Networks
Southern CT Gas Company
Bernard Elliott
Bradley Franzese
AT&T
Spectra Energy
Algonquin Gas Transmission
Patrick Moran
Regional Water Authority
Richard Sawitzke
Town of Simsbury
Dean Muratori
Comcast
(Grant Procurement)
Dennis Violette
Metropolitan District
ASSOCIATES
Timothy Arborio
C. E. U. C. A.
Charter Oak Utility Constructors, Inc.
Richard Heidgerd
Town of Wallingford
Dept. of Fire Services
Woody Mather
Mather Corporation
Daniel Nivison
State of Connecticut
Public Utility Regulatory Authority
Terry Sylvester
Utility Locators
On Target Utility Services
Karl Baker
State of Connecticut
Public Utility Regulatory Authority
Jon T. Hirschoff
CBYD Attorney
Finn, Dixon & Herling
Jessie Mongillo
Anthony Ciriello Jr., P.E.
Milone & MacBroom
Pam Hunter
Insurance Industry
U S I New England
Ronald Nault, P.E.
CBYD Bookkeeper
Luchs Consulting Engineering, LC
William M. Petersen
CBYD Center Manager
John Vasel
U. C. A. C., JV III Construction
-6-
Stephen G. Rieben
President, Asplundh One Call
BOARD OF DIRECTORS
2014
OFFICERS
PRESIDENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bret Factora
Yankee Gas Service Company
V.P. - Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Joseph Ryzewski
United Illuminating Company
V.P. - Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thomas Bashaw
Iroquois Gas Transmission System
V.P. - Damage Prevention & Education . . . . . . . . . . . . . .
Derek Brown
SECRETARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Beth Bannister
Connecticut DOT
Fibertech Networks
TREASURER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Robert Dobmeier
City of Middletown
ASSISTANT TREASURER . . . . . . . . . . . . . . . . . . . . . . .
Al Hildred
Aquarion Water Company of Connecticut
BOARD OF DIRECTORS
Jack Alia
Buckeye Partners, L.P
Bradley Franzese
Spectra Energy
Algonquin Gas Transmission
Curtis Langner
AT&T
Thomas Rzasa
Kinder Morgan
Tennessee Gas Pipeline
Amos Barnes
Southern CT Gas Company
Wayne Gagnon
Connecticut Light & Power Company
Patrick Moran
Regional Water Authority
Richard Sawitzke
Town of Simsbury
John Bonville
Connecticut Natural Gas Corp.
Rick Hurlburt
Greater New Haven WPCA
Robert Ross
Connecticut Water Company
Dennis Violette
Metropolitan District
ASSOCIATES
Timothy Arborio
C. E. U. C. A.
Charter Oak Utility Constructors, Inc.
Richard Heidgerd
Town of Wallingford
Dept. of Fire Services
Woody Mather
Mather Corporation
Daniel Nivison
State of Connecticut
Public Utility Regulatory Authority
Terry Sylvester
Utility Locators
On Target Utility Services
Karl Baker
State of Connecticut
Public Utility Regulatory Authority
Jon T. Hirschoff
CBYD Attorney
Finn, Dixon & Herling
Jessie Mongillo
Anthony Ciriello Jr., P.E.
Milone & MacBroom
Pam Hunter
Insurance Industry
U S I New England
Ronald Nault, P.E.
CBYD Bookkeeper
Luchs Consulting Engineering, LC
William M. Petersen
CBYD Center Manager
John Vasel
U. C. A. C., JV III Construction
-7-
Stephen G. Rieben
President, PelicanCorp One Call
-8-
MANAGER’S MESSAGE
In 2013, PelicanCorp One Call, Inc. (formerly Asplunch One Call, Inc.) entered into its second year
of a five (5) year contract (2012-2016) with Call Before You Dig, Inc. (CBYD) for operating Connecticut’s
one call center. This contract was reviewed and approved by the Public Utility Regulatory Authority
(PURA) via Docket No. 11-10-13. PelicanCorp, a global software and services company with more than
twenty years of one call experience, continued the tradition of partnering with CBYD in its quest for
prevention of underground utility damage.
Due to the severity of Hurricane Irene, Super Storm Sandy and other natural occurrences that
affected the operations of the central clearinghouse, CBYD developed and executed three measures to
ensure the continuity of service to its membership and the excavating community.
In conjunction with PURA, CBYD created a comprehensive “Disaster Response Plan”. The plan
addresses several diverse scenarios and foreseeable areas of concern:
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Increased ticket volume
Loss of power supply
Limited or no access to the building
Loss of data connection
Loss of technology
Loss of staff
Communication to the public
Emergency drills and testing
Secondly, CBYD purchased a natural gas GENERAC 48kw generator to protect its assets. The
generator is large enough to service the entire central clearinghouse and allows workflow without
interruption. This includes lighting, computer servers, printers, modems, PCs and associated devices, the
telephone system and audio log recording system.
Lastly, to maintain the continuity of outgoing locate request email, one of two DSL ports was
replaced with a fiber solution. The fiber connection re-routes email in a different path and destination
outside the building to ensure that if one DSL provider fails, the other provider is not affected.
Maintenance and performance of the fiber connection is monitored constantly via a managed router.
In 2013, CBYD’s locate request volume increased 5.30% from 2012. Electronic locate requests or
“E-Tickets” processed was 33.92% of the total ticket volume. A redesign to CBYD’s website,
www.cbyd.com in 2014 will promote and encourage more users.
Many thanks to the Call Before You Dig Board of Directors for their support, but also to the Center
staff for their dedication and efforts in carrying out the Board’s mission.
Respectfully submitted,
William M. Petersen
William M. Petersen
Call Before You Dig Center Manager
-9-
FINANCE REPORT
The Finance Committee’s responsibilities include assisting the Treasurer in financial matters
affecting Call Before You Dig, Inc. (CBYD). Specific duties include preparing, with the assistance of the
Executive Committee and Committee Chairpersons, the annual budget for approval by the Board of
Directors, recommending the yearly billing rate schedule, reviewing and acting upon any recommendations
of the auditors, and providing oversight of CBYD’s insurance policies and financial investments.
The accounting firm of Seward and Monde, CPA’s, North Haven, Connecticut, prepares the annual
Financial Statement Review for the Corporation. A complete copy of this 2013 year end document is
available by written request to Mr. Robert J. Dobmeier, Treasurer, Call Before You Dig, Inc., 2040 Whitney
Avenue, Hamden, CT 06517-1025. Seward and Monde are also utilized to render professional advice on
accounting matters during the year as the need might arise.
In 2011, CBYD entered into a contract with Asplundh One-Call, Inc. to manage the day-to-day
operations of the call center for the period of 2012-2016. 2014 will be the third year of this five-year
contract. On April 5, 2013, PelicanCorp Pty Ltd, announced that it had acquired Asplundh One Call Inc, to
further expand its presence in international markets. PelicanCorp has more than twenty years of experience
in a diverse range of international damage prevention markets including Australia, New Zealand,
Singapore, Ireland, and the U.K. This will bring significant opportunities to not only benchmark against
practices here in the US, but across the globe.
During 2013, the budget continued to provide funding for programs relating to public awareness
and education. Among the programs which were continued was advertising spots on local television and
radio stations throughout the region. This type of public outreach has been determined to be the most
effective use of funds in order to spread the word about CBYD’s program throughout the state.
CBYD was again awarded a PHMSA Federal Damage Prevention Grant in 2013. CBYD, with the
assistance of PURA, received a PHMSA Federal Damage Prevention Grant in the amount of $80,157.11.
The funds will be utilized to provide Scholarships for Locators to attend Staking University training,
production of a multi-lingual Excavator’s Manual and Homeowners Guide, sponsorship of the 811
Challenge at Stafford Motor Speedway, and finally, the remaining funding will be used to support media
activity around the Safe Digging month of April. The Grant Award helps CBYD to provide improved
services to our stakeholders without an increase in the mileage rate to member utilities. CBYD will pursue
the PHMSA Federal Damage Prevention Grant as long as they are available for solicitation.
The annual budget for 2014 as approved by the Board of Directors in October 2013, and by the
Public Utility Regulatory Authority in December 2013, allowed CBYD to continue to adequately fund
many of its ongoing and effective programs. Recognizing the current state of our State’s economy, the
CBYD Board of Directors made a commitment to minimize any increase in the mileage rate necessary to
support the program. The Board respects the importance of cost containment for our member utilities, and
continues to consider this as a priority moving forward.
The financial well being of the corporation has continued to provide its statutory mandated duties
and responsibilities, while ensuring the safety of the excavating industry and the residents of Connecticut.
Respectfully submitted,
Al Hildred
Al Hildred
Finance Committee Chairman
- 10 -
CALL BEFORE YOU DIG, INC.
STATEMENT of ACTIVITIES
Year Ended December 31, 2013
(UNAUDITED)
Revenues:
Operating
Grant revenue
Investment income
Unrealized loss on investments
$ 1,983,800
88,718
5,197
28,253
$ 2,105,968
$ 1,538,585
60,426
5,474
246,122
4,695
20,849
3,623
7,883
1,553
965
6,419
1,896,594
Expenses:
Operating:
Center operations ‐ general
Telephone network
Teletype circuit
Public awareness
Repair and maintenance equipment
Office supplies and expense
Insurance
Depreciation
Conferences and meetings
Personal property tax
Miscellaneous
Grant
88,718
General and administrative:
Telephone
Legal and accounting
Office supplies and expense
Bookkeeping services
Insurance
Conferences and meetings
Personal property tax
Depreciation
Bank charges
Miscellaneous
$ 1,224
4,452
462
17,400
1,862
22,271
127
265
726
6,842
Total expenses
55,631
2,040,943
Change in unrestricted net assets
65,025
Unrestricted net assets, beginning
462,669
Unrestricted net assets, ending
$ 527,694
- 11 -
CALL BEFORE YOU DIG, INC.
2014 BUDGET
REVENUE:
Operating
Interest/Dividend
Other (R&V, LPP)
Digitizing Service
$
Total Revenue
$
1,991,000.00
3,000.00
1,000.00
4,000.00
1,999,000.00
EXPENSES:
Center Operations
Public Awareness & Education
Legal and Audit
Digitizing Service
Repair and Maintenance
Office Supplies and Postage
Insurance
Bookkeeping Services
Conferences and Meetings
Personal Property Tax
Miscellaneous/Contingency
Equipment and Furniture
$
Total Expenses
$
Note: This Budget was approved by the PURA under docket #13-10-12 December, 2013.
Projected budget shortfall is covered by prior year carryovers.
- 12 -
1,647,734.00
273,800.00
6,000.00
5,000.00
4,000.00
24,000.00
6,000.00
18,000.00
24,500.00
2,000.00
13,000.00
10,000.00
2,034,034.00
MEMBERSHIP REPORT
During 2013, Call Before You Dig registered three (3) new members:
Amerigas Propane
Northeast Oil Propane
Port Oil
The following is a breakdown of members by type:
MUNICIPALITY OWNED OR OPERATED ENTITIES:
No Plant or Storm Drains only:
Water and/or Sanitary Sewers:
Plant other than Water, Sewer or Storm Facilities:
60
118
20
198
NON-MUNICIPAL OWNERS/OPERATORS OF BURIED FACITLITIES:
Water/Sewer Facilities:
Gas/Fuel Facilities:
Telephone Communication Facilities:
Cable TV Facilities:
Steam Facilities:
Electric/Power Facilities
50
33
13
7
2
17
122
NON-PLANT OWNERS/OPERATORS:
Locating Services:
ECSM Locating
Greater New Haven WPCA
On Target Locating Service
3
Respectfully submitted,
Thomas Bashaw
Thomas Bashaw
Secretary
- 13 -
OPERATIONS REPORT
The Operations Committee is responsible for all aspects of the operation of the Call
Before You Dig Center. In addition to administering and monitoring performance of our vendor,
PelicanCorp, under the requirements of the contractual agreement, the Committee reviews and
evaluates call handling activity reports for the Board of Directors and recommends operational
changes or technological improvements to enhance Center Operations. The major focus of the
Operations Committee during 2013 was to continue evaluation of our systems and improve our
disaster recovery processes and procedures.
The Board continued to actively enhance our disaster recovery and storm preparedness by
completing the following:
1. Installation and commissioning of the emergency generator and transfer switch that was approved in 2012. 2. Installation of an additional underground fiber optic line to provide communication redundancy. 3. Development of a Disaster Recovery plan and completion of a functional test of the plan. 4. Review of quarterly disaster recovery tests performed by the Center which includes transferring operations to the Kentucky center. Total location requests for the year were 182,177, an increase of 6% from 2012. Of
those requests, 61,801 were processed from the website, an increase of nearly 16.2% over 2012
and accounting for 33.92% of the Center’s total requests. We continue to see the use of Internet
requests increasing each year and project that trend to continue as we move forward. The Center
also sent out 1,396,355 transmissions, a change of approximately 3% from 2012.
During 2013, the Operation Committee continued monitoring evolving technologies and
applications which may afford potential cost benefits to both our members and excavators, with a
focus on safety.
Respectfully submitted,
Bradley Franzese
Bradley Franzese
Operations Committee Chairman
- 14 -
LOCATE REQUESTS BY MONTH - 2013
25,000
20,000
JAN
19,4
480
5
18,105
8,769
13,326
18,416
18,326
MAY
17,807
APR
11,929
20,1
163
0
6,431
5,000
9,544
10,000
881
19,8
15,000
FEB
MAR
JUN
JUL
AUG
SEP
OCT
NOV
DEC
TOTAL 2013 LOCATE REQUESTS - 182,177
199 O
OC
Q S S 101 988
LOCATE TRANSMISSIONS BY MONTH - 2013
160,000
140,000
0
JAN
FEB
MAR
APR
MAY
AUG
SEP
2013 TOTAL TRANSMISSIONS 1,396,355
- 15 -
OCT
NOV
68,843
102,23
31
149,256
1
JUL
136,2
220
JUN
139
9,994
139,328
1
20,000
51,985
40,000
76,331
60,000
93,243
80,000
13
35,327
150,887
1
100,000
152,710
120,000
DEC
LOCATE REQUESTS BY USER GROUP
149,233
CONTRACTOR
CALLS
82.0%
30,124
MEMBER CALLS
16.6%
2,640
OTHER CALLS
1.4%
LOCATE REQUEST HISTORY BY YEAR
160,000
140,000
2007
2010
2011
2012
181,997
2006
173,000
2005
168,467
2004
170,895
2003
146,878
2002
160,074
60,000
168,496
80,000
162,056
100,000
157,657
120,000
157,067
R
E
Q
U
E
S
T
S
180,000
147,115
O
F
200,000
140,793
N
U
M
B
E
R
40,000
20,000
0
- 16 -
2008
2009
2013
DAMAGE PREVENTION and EDUCATION PROGRAM
“To protect the public safety with regards to excavations near underground facilities by
providing a communication link between the excavators, public agencies, and public utilities;
anytime and anywhere” This is, and has always been the CBYD mission. In 2013 Call Before You Dig
celebrated its 35th consecutive year serving the excavating community. The guidance, determination and
oversight put forth by the Damage Prevention and Education Committee along with its partner,
PelicanCorp One Call, met these objectives for 2013.
The Damage Prevention and Education Committee for 2013 consisted of the following individuals:
Jack Alia (Buckeye Partners), Beth Bannister (Fibertech Networks), John Bonville (Connecticut Natural
Gas), Derek Brown (Connecticut Department of Transportation), Rick Hurlburt (GNHWPCA), and, Tom
Rzasa (Kinder Morgan). Call Center Manager William Petersen from PelicanCorp also actively shared in
the goals and activities that were set forth by the Committee.
The total budget for the 2013 Damage Prevention and Education program was $280,250.
The activities for 2013 included the following:
1. Trade/Equipment/Shows
Call Before You Dig held the 15th Annual Public Utility Expo at the Aqua Turf in Southington,
CT. The expo featured a presentation by the keynote speaker, Marine Corporal Mark O’Brien
“Safety Survival – A U.S. Marine’s Perspective.” Mark shared his story of how he was injured
while serving his Country. In his message Mark emphasized that there are 3 key weapons to win
the war against accidents: Training, Personal Protective Equipment (PPE), and Support
Systems. The Expo attendance exceeded four hundred individuals representing municipalities,
contractors, engineers and, utilities.
Call Before You Dig was represented in 2013 at several trade, equipment and educational shows
throughout the state. Major shows included: CASHO (Connecticut Association of Street and
Highway Officials Show), Connecticut Nursery & Landscape Summer Field Day, Comcast
Safety Rodeo, and the UCONN Technology Transfer EXPO. The committee purchased an event
tent with the Call Before You Dig/811 logo to gain added exposure at various events.
2. Organizational Meetings with Those Involved in Excavating Activities
Call Before You Dig, working in conjunction with the PURA, delivered the safe excavating
message in 2013 to many groups. These groups ranged in size and diversity and included
utilities, municipalities, businesses, contractors, and State of Connecticut workers.
3. Printed Message
In 2013 our printed message continued to appear in many forms. Ads promoting the CBYD
service appeared in trade publications including programs, newsletters, and industry journals.
Billboards were used at NASCAR racing events at Stafford Motor Speedway. The printed ads
were released throughout the year and brought attention to the Call Before You Dig message. Indepth rules and regulations messages can be found in the Excavator’s Manual, Homeowner’s
Guide and the E Z Read Excavator’s Manual. They can be attained through our web site, by
calling the center or at any of the trade shows we attend.
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DAMAGE PREVENTION & EDUCATION PROGRAM (CONTINUED…)
4. Promotional Items
Hand-out items distributed at trade shows and meetings help insure safe excavating while
promoting the 811 number as well as the CBYD website. The objective of all our promotional
items is simply to have the number and web-site address easily accessible for any potential user.
For 2013 these included items such as engineers’ rulers, work gloves, safety glasses, flash
lights, reusable lunch bags, hats, key chains, pens, utility color code cards, golf balls, and golf
towels. These handouts are distributed freely at all events and shows where CBYD has a
presence. The promotional items have become a favorite with contractors, municipalities,
business organizations and the general public. These items keep the CBYD service and message
in the forefront of the public and the excavating community.
5. Listing of the 811 Number and the 1-800 Number
Call Before You Dig’s phone number 1-800-922-4455 can be found in each local telephone
directory. It is listed in the white pages of every Connecticut Town and Municipality. The
universal dialing code used throughout the United States is now 811. Anyone can contact the
CBYD Center either by using 811 or by dialing our 1-800-922-4455 number.
6. Broadcasting in 2013 (Television and Radio)
In 2013 with the help of a media consultant (Media Matrix, LLC) new television spots were
produced. The television spots were shown throughout the construction season on all of
Connecticut’s local television stations. These ads were shown as part of the news, sporting
events and weather updates and were well received by the viewing audiences. The ads are also
posted on our Website. Specific safety radio messages on both AM and FM were broadcast
throughout the State from April through November.
7. WWW.CBYD.COM
The CBYD website offers a large and varied selection of information. On the website you can
watch our two television spots, a safety video or read the latest newsletter. One can find utility
contact information or even read or download one of our many safety manuals. The CBYD
website has evolved into a great resource for both contractors and the general public. It is being
upgraded on a regular basis with the latest news and information. Contractors that are registered
with CBYD can request and process a ticket on line. The e-ticket process expedites the request
timeline for contractors by not having to standby on hold during peak calling hours or before
and after the normal call center staffed hours. The committee has set a goal to rebuild the
website in 2014 to make it more user-friendly and to encourage more e-ticket participation.
8. Stafford Motor Speedway Partnership
Call Before You Dig maintained the Stafford Motor Speedway track sponsorship during 2013.
Stafford holds 22 NASCAR sanctioned weekly racing events annually. The track sponsorship
included an 8’ x 20’ trackside billboard, a banner in the car inspection area, advertising in the
weekly Pitstopper Program, a Call Before You Dig logo display and link on Stafford
Speedway’s Website, weekly public address announcements, 30 – second commercials aired on
the closed circuit TV system during Stafford Speedway events, and a contingency award of
$150 paid to the 1st place finisher in the SK Modified® division each week.
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DAMAGE PREVENTION & EDUCATION PROGRAM (CONTINUED…)
9. 811 Promotional Events
Call Before You Dig sponsored a “Call Before You Dig Night at CT Whale” on March 22,
2013. Call Before You Dig gave away 2,000 Call Before You Dig/CT Whale T-shirts and
various promotional items at the event.
Call Before You Dig also sponsored a “Call Before You Dig – 811 Points Challenge” at the
Stafford Motor Speedway. On Aug. 16, just after 8/11 Day 2013, Call Before You Dig hosted
an event at the speedway, and this date served as the culmination of the contest, or the last day
that drivers could earn points. The five drivers whose points totals were closest to 811 each
received $811 from Call Before You Dig at an Aug. 23 awards ceremony. Through this
promotion, Call Before You Dig was able to reach thousands of stakeholders with safe digging
messages.
10. One Call Industry Associations and Organizations Participation
Call Before You Dig’s Manager Stephen Rieben attends scheduled meetings of the One Call
Systems International Committee. Steve is active in the Common Ground Alliance and
participates on the Best Practices Committee. He is also Vice President of The Underground
Safety Institute and serves as an editorial advisor for the industry Magazine “Underground
Focus”. Steve’s active participation in these organizations has kept the Connecticut CBYD
Center updated on any new developments whether on a national or local level.
The Damage Prevention Education Committee members are confident that the message concerning
safe underground excavation, public safety and utility location has efficiently and effectively been
dispersed throughout the state. The committee understands that damage prevention and education are key
components as it relates to preventing underground utility damage. The goal is to continue to evolve the
message over time and try different forms when necessary to get the word out. In 2014 the Committee’s
safety message may take different forms but the concentration on safe excavation will remain the same.
The Committee is planning several new events during 2014 to promote the 811 brand and help raise public
awareness. With an ever changing and dedicated team of members, the Damage Prevention and Education
Committee looks forward to the 2014 challenge.
DIG SAFELY CONNECTICUT, IT’S THE LAW!
Respectfully submitted,
Derek J. Brown
Derek J. Brown
Chairman
Damage Prevention & Education Committee
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Connecticut Environmental and Utilities Contractors Association
a division of Connecticut Construction Industries Association
912 Silas Deane Highway, Wethersfield, CT 06109
P: 860.529.6855 | www.ctconstruction.org
CEUCA REPORT The Connecticut Environmental and Utilities Contractors Association (CEUCA), a division of Connecticut Construction Industries Association, represents contractors in the environmental and utilities sectors of the
commercial construction industry in Connecticut.
CEUCA appreciates the opportunities it has to work with Call Before You Dig, Inc. in order to promote
and implement the program. Safety is a priority for member contractors and utility companies. It takes a consistent effort to maximize our combined efforts to provide a safe work environment, protect public safety, and
avoid damage to underground facilities.
During 2013, the cooperation, communication and dialogue between the CBYD Board of Directors
and CEUCA moved to a higher level in one aspect and into a new area in another.
The discussion was elevated as it applied to PURA’s proposed legislative amendments to the Call
Before You Dig statutes. That discussion began during the legislative session and continued into the fall,
when members of the Call Before You Dig Board of Directors attended the CEUCA Fall Meeting to hear
PURA’s presentation on its position in support of the proposals.
The discussion was incorporated into a new initiative as contractor and workforce development for the
natural gas expansion section of the State Comprehensive Energy Strategy brought the industry and utilities
together. Aligning workforce training with the needs of the utilities to deliver the expansion plans is crucial to
the successful implementation of the overall strategy. Call Before You Dig safety is inherent in the initiative as
it moves forward.
The mutual support between the groups has continued to improve the relationship and fortify the collective strength of the combined and individual efforts. Beyond the participation of the CBYD Board of Directors at the CEUCA Fall Meeting, CEUCA was pleased to participate in the Call Before You Dig Annual Public
Utility Expo for the third consecutive year. CBYD also participated in and supported the annual Diggers Mixers
Fixers Golf Outing at Torrington Country Club in Goshen, which was co-sponsored by CEUCA.
CEUCA continued to bring the CBYD message to a broader audience by reporting on public policy,
legislation and other issues affecting utilities and underground construction in the CCIA weekly newsletter.
That message reached various companies that would not otherwise have close constant communications with
CBYD.
Prevention of damage to utility infrastructure, as well as the safety of underground utility construction
workers and the public remained a priority for CEUCA throughout the year. CEUCA appreciates its partnership with CBYD and continuously looks forward to opportunities to promote the program and enhance the efforts of the CBYD Board and its member companies.
Respectfully submitted, Don Shubert
CEUCA Executive Director (Interim) CCIA President 4/1/14 - 20 -
UTILITY CONTRACTORS ASSOCIATION OF CONNECTICUT
342 North Main Street | West Hartford, Connecticut 06117
Phone: 860-586-7522 | Fax: 860-586-7550 | website: ucac.pro
2013 ANNUAL REPORT TO CBYD
The Utility Contractors Association of Connecticut represents contractors, suppliers and
vendors in the utility and site work construction industry in Connecticut. UCAC contractor members
perform work to improve and enhance the utility infrastructure in the state. Additionally, UCAC
members take steps necessary to protect the public safety by avoiding damage to underground
facilities and maintaining a safe construction site.
In 2013, UCAC continued to promote the Call Before You Dig (CBYD) program throughout
the state. CBYD is vital to utility contractors, excavators and public utility companies, in order to
provide a safe work environment, protect public safety, and minimize damage to underground
facilities.
Training and education programs provided by utility companies and Pelican Corporation, the
CBYD vendor, play a significant role in achieving participation in the program. In 2013, training for
UCAC members on Confined Space, Trenching & Excavation, and OSHA 10-hour safety training
included CBYD training.
Governor Dannel P. Malloy proclaimed April 2013 as Call Before You Dig Month in order to
remind residents and companies that perform excavation work in the state while using power or
mechanized equipment that state law mandates that they notify CBYD by calling 811 two full
working days before any work commences. In May, the Governor met with representatives of UCAC
and the CBYD board of directors at the state Capitol in Hartford to promote safe digging and the
efforts of the clearinghouse. In September, UCAC exhibited at the 15th annual CBYD Public Utility
Expo at the Aqua Turf Club in Plantsville.
UCAC and the CBYD Board of Directors have worked to foster open communication and
dialogue, which has worked to the advantage of both organizations, respective members and the
general public. Both organizations share a longtime, professional working relationship. Several
members of the CBYD board of directors attended various UCAC meetings and events throughout
the year, including the annual meeting and scholarship auction. UCAC members regularly attend
CBYD board meetings. UCAC continues to encourage members to utilize CBYD’s on-line e-ticket
service. UCAC appreciates its relationship with CBYD and looks forward to many productive years
ahead.
The safety of utility contractors and the general public along with the prevention of damage
to the state’s vital utility infrastructure remain a priority for UCAC. UCAC will continue to promote
the efforts of CBYD and its member companies.
Respectfully submitted,
Matthew Hallisey
Executive Director
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CALL BEFORE YOU
DIG
CONTRACTORS, EXCAVATORS, HOME OWNERS
CALL 2 WORKING DAYS
IN ADVANCE
TO HAVE UTILITIES LOCATE THEIR
BURIED PIPE(S) & CABLE(S)
CALL FOR UNDERGROUND FACILITY INFORMATION
FOR CONNECTICUT
811 or 1-800-922-4455
OFFICE HOURS:
Monday thru Friday, 7 a.m. - 5 p.m.
AFTER HOURS EMERGENCY CALLS:
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Saturdays, Sundays & Holidays
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CALL BEFORE YOU DIG, INC.