annual report 2015
Transcription
annual report 2015
ANNUAL REPORT 2015 www.nestejacobs.com Neste Jacobs In brief Neste Jacobs is a preferred solution provider of high-quality technology, engineering and project services for a wide range of industries in the fields of oil and gas, petrochemicals, chemicals, biorefining, biochemicals, biopharma and industrial infrastructure. We have 60 Safety and Quality are present in everything we do. years of experience in technology development and industrial investment projects as well as maintenance and performance improvement in Europe, North and South America, Asia and the Middle East. In addition to our home market, Nordic countries, we are looking to grow in the global expanding markets. We employ more than 1300 professionals globally. Mission Excellence in Engineering Vision Preferred solution provider for hydrocarbon and bio-industries Values Responsibility Innovation Cooperation Excellence 2 NESTE JACOBS ANNUAL REPORT 2015 NESTE JACOBS ANNUAL REPORT 2015 3 Successful business Jarmo Suominen CEO N este Jacobs continued to successfully implement its growth strategy by achieving a 15% growth rate vs. the previous year. The board of directors’ set target of doubling the company was achieved in 4 years. Currently, we are operating the brain power of more than 1 300 professionals in an international arena of technology development, engineering and project management. Our staff is more international than ever, and more than 300 of our professionals are working abroad, either in project locations or international locations we have established ourselves. Currently, our handprint can be seen in all corners of the world. We have established ourselves in Finland, Sweden, Norway, The Netherlands, Azerbaijan, The UAE and Singapore. We also reached a significant position within our home market. Neste Jacobs is now the No. 1 engineering company in the industry sector in Finland and overall No. 2 in exports of professional services. We were listed as the No. 2 Best Trading Partner by Plimsoll World analysts amongst the 225 largest engineering companies in the Nordic Countries (Finland, Sweden, Norway and Denmark). The Best Trading Partner category counts the overall performance of the company eg. sales and financial strength amongst other key performance indicators. We serve the process industry Our clear strategic target is to master process industry technology development, engineering and project management. On top of this, our service portfolio is targeted in three main topics: Finding New, Building New and Improving Existing. In Finding New, our NJx technologies are novel and adding value to our customers’ businesses. Our topnotch Consulting Unit offers high-level Management Consulting services. Technology Co-development is something our customers really appreciate, because it 4 NESTE JACOBS ANNUAL REPORT 2015 is the expressway from their R&D laboratories to fullscale commercial production facilities. In Building New, our 60-year history of green field and brown field project implementation is invaluable. We implement a number of investment projects throughout our operations, with an annual Total Investment Cost (TIC) of several billion euros. Our EPCM concept is unbeatable and saves our customers money and time. For investment projects, we have now launched a comprehensive Investment Material Supply and Management Service (IMS) under which we can take care of the entire supply and management of our customers’ investment materials. Improving Existing is becoming more and more important to our customers as requirements for efficiency and lower emissions are increasing. In this portfolio, our world-class NAPCON – GET MORE product family plays a vital role, along with NJe2 energy efficiency product. One of our innovative approaches is the FLEXICRACKER concept for Feedstock flexible crackers. These days, almost all our projects involve shutdown or turnaround work. In 2015, we implemented several turnarounds, from small unit turnarounds to entire refinery scale turnarounds. The whole operation of Neste Jacobs stands on the simple base that Safety and Quality are present in everything we do. This starts from the drawing board and goes all the way to construction sites. After strong growth years, we are now looking for more in our delivery capability and profitability as a natural result of this. Growth is imperative, but we feel it is time to digest, too. The company’s overall growth target remains at 10% per annum. The growth is coming mostly from our international operations. The delivery capability is driven by the NJWay program, in which we streamline our business and delivery processes to match or exceed the industry standard. NESTE JACOBS ANNUAL REPORT 2015 5 Another year of profitable growth Risto Takkala CFO T he year 2015 was the fifth consecutive year of growth in the light of the most important business indicators. The amount of customer work grew by 10% to 1.9 million work hours and value of delivered customer services grew by 15% to EUR 144 million. Both scores are annual all-time-highs in Neste Jacobs’ history. These numbers are an excellent result of work by more than 1 300 professionals employed through the Neste Jacobs network in 2015. Deliveries grew in all customer segments. Hydrocarbon Industries, including e.g. oil, gas and petrochemicals, grew by 20% and remained the biggest segment representing almost 70% of the total revenue. Deliveries to Bio Industries, including e.g. biofuels, biochemicals and biopharma, grew by 17%. The year 2015 was also promising from the international growth strategy point of view. A quarter of the total revenue originated from the offices outside of Finland. The major growth area was the Scandinavian market, mainly Sweden, in which the revenue more than doubled. Revenue growth in the Middle East market was 20%. Central Eastern Europe was also a growth market for Neste Jacobs in 2015, with 20% growth compared to 2014. The company strategy to grow outside its traditional home market was clearly bearing fruit. At the same time, the anchor customer base was widened and long-term customers 6 NESTE JACOBS ANNUAL REPORT 2015 indicated their trust by placing their core project orders with Neste Jacobs. Intensive internal development work also continued in 2015. In this decade, the company has invested some 100 000 hours to further improve the services and internal work processes. The development work is already visible as improved cost efficiency and has given a good basis to further widen the service offering. The company is aiming to be a leader in all business aspects in its field. The company continued to invest in state-of-the-art systems and tools. We are closing following-up and being part of on-going industrial revolution, taking in the global arena, called Internet-Of-Things (IOT). Being effectively a Data Refiner and company’s core being information management, Neste Jacobs is well positioned to be amongst the winners in this big-scale industrial change. Equity at the end of 2015 was EUR 49 million, and the company is net debt free. The 2016 Opening Order back-log is 1.200.000 work hours, and the owners backing for the strategy implementation is strong. Neste Jacobs starts the year 2016 in a good position. The focus in business-enabling functions is in supporting both sales and delivery to be able to fulfill their set targets for 2016. NESTE JACOBS ANNUAL REPORT 2015 7 Successful sales turned into solid top line growth Heikki Pikkarainen SVP, Sales T hree years ago, we set the target of doubling the company and growing the top line by at least 10% annually. Since 2013, we have grown the top line by more than 40%; the big leap taking place in 2014 and an another 15% in 2015. This is excellent evidence of the fact that our services enjoy great demand with our existing and new customers. During 2015, we put special emphasis on the development of our international network. Neste Jacobs is becoming a truly global player, and in addition to our offices in the Nordic countries (Finland, Sweden and Norway), we are locally present in the Netherlands, United Arab Emirates, Azerbaijan and Singapore. Generally speaking, we have projects all around the world, in sectors where we possess unique competences. In 2015, we were glad to register several new customers in our books. Some examples of those are MOL in Hungary and INA in Croatia, SOCAR in Azerbaijan and Rolls Royce in France. Focus on hydrocarbon and bio-industries We focus on serving customers in or related to the hydrocarbon and bio-industries, as well as industrial infrastructure type of projects such as power distribution networks, tank terminals and rock caverns, industrial gas and LNG facilities, cooling water systems, jetties, etc. We have developed strong competence in all of those areas during our 60 years of existence in business, and we see good prospects for them also in the future. Hydrocarbon industries is large business globally, and bio-industries is growing at a fast pace in today’s world. engineering and project management form the backbone of our offering. We can take the role of engineering partner for our customers and perform various Studies, Basis Engineering/FEED and EPCM projects. Alternatively, we act in a PMC (Project Management Consulting) or Owner’s Team role. Over the decades, we have managed investment projects for our customers, ranging from some tens of thousands of euros to over a billion euros. Neste Jacobs offers an extremely competitive portfolio of automation solutions under the NAPCON brand. In 2015, we were able to win several new customers for our NAPCON solutions, and the demand outlook is very promising, as the added value of NAPCON solutions is really superb in the process industry. Technology Co-development is another interesting service offering. Companies want to tap new business opportunities and gain competitive advantage through innovation. Combining customers’ resources with those of our own helps to achieve results faster and with higher certainty. In our Technology Co-development concept, our customer will usually end up owning the IP rights to the innovation as needed. In the beginning of 2016, we introduced Investment Material Management and Supply Service (‘IMS’) to our offering. Under IMS, we supply investment materials to a customer’s investment project at the right time and with the right quantities. Our IMS aims to improve the efficiency of investment material management and eliminate this task from the customer for whom an investment project is more an one-time event rather than a core activity. Neste Jacobs continuously develops the offering portfolio The deep understanding of our experts in production technologies and processes, material science, 8 NESTE JACOBS ANNUAL REPORT 2015 NESTE JACOBS ANNUAL REPORT 2015 9 World-class delivery breaking records Ilkka Poranen SVP, Delivery T he year 2015 was an all-time-high in Neste Jacobs’ history in terms of delivered hours in customer projects (1.9 million, meaning 19 % growth in through-put vs. 2014). One of the contributors for the good work load was the mega turnaround of Neste Porvoo Refinery in Finland. The Turnaround was one of the largest of its kind in the world. Besides extensive maintenance works, Neste carried out a significant investment portfolio, in which Neste Jacobs had a role of main EPCM contractor. In spite of very demanding, time-constrained execution, Turnaround was successful and clear evidence was shown about Neste Jacobs’ capability to manage extremely complex and very challenging tasks successfully. Neste Jacobs’ back-log of orders in 2015 was strong. We have worked hard with our customers’ strategic, long-lasting projects, which were initiated in 2014. In addition Neste Jacobs delivered new projects in Sweden, the UAE and Azerbaijan. The co-operation with Borealis Group evolved further as Neste Jacobs was awarded the project of 5-year Cracker Furnace Renewal Program in Stenungsund, Sweden. The project enables a solid foundation for Neste Jacobs 10 NESTE JACOBS ANNUAL REPORT 2015 operations in the Nordics. In October, a significant polyolefin investment was successfully completed at Borealis Finland. Neste Jacobs had a role of EPCM contractor. Interesting projects in other market segments (e.g. LNG project in Pori, Finland and MetsäFibre Bioproduct project in Äänekoski, Finland) progressed well in 2015. As evidence of Neste Jacobs’ growth strategy implementation in 2015, the company recruited more than 230 new employees, most of whom are working in projects delivery. Well-prepared introduction and training of new employees has been a remarkable and important effort, along with the high work load. In the end of 2014, Neste Jacobs changed to a process-based business model. In 2015, a lot of streamlining and efficiency improvement actions were performed for the benefit of our customers. In the end of 2015, Neste Jacobs decided to start a new business unit for Investment Material Management and Supply Service (IMS). In the first phase, IMS is serving mainly our existing hydrocarbon customers in Finland but is already available for our other customers as well. NESTE JACOBS ANNUAL REPORT 2015 11 Health, Safety, Environment and Quality are at the heart of our operations Kirsi Rintamäki VP, HSEQ T he employees at Neste Jacobs once again reached an important safety milestone in November 2015, remaining at zero recordable incidents for 5 straight years. This achievement gives us the assurance that with keeping up and improving the excellent safety work, we are able to achieve our target zero incidents covering all parties involved in our projects and services, including construction contractors. The key safety index TRIF (Total Recordable Injury Frequency per million hours worked), which includes both Neste Jacobs’ own employees, agencies and construction contractors, was 2.2 for 2015. The TRI cases in 2015 were related to construction contractors. The incidents have been thoroughly investigated and necessary improvement actions have been taken. The amount of construction site work was outstandingly high in 2015 due to the huge turnarounds executed in our customers’ sites, where our own employees worked with great dedication and without incident. The safety work continues in close collaboration with our customers and construction contractors in order to maintain the safety awareness at the expected level. Quality – Listening to the customers’ voices and continual improvement We listen carefully to our customers’ voices, and we constantly collect feedback through face-to-face interviews. In 2015, over 100 surveys were conducted, and the feedback has been used for enhancement of our business processes and procedures. This is one of the most important ways of improving our services to meet requirements and providing value for our customers. Based both on our own and external surveys in 2015, 100% of our customers would select Neste Jacobs as their service provider in the future as well. This is the great feedback in 2015 from our customers and, at the same time, placing us in the position of having the responsibility to bear the given credit and delivery as agreed. 12 NESTE JACOBS ANNUAL REPORT 2015 Last year, we exceeded our safety and quality observation targets; altogether, around 8 000 observations were made. These observations set the base for our continual improvement and willingness to learn. In order to further increase the awareness of the significance of safety and quality in our business and for our clients, OHS and quality networking teams were constituted having representatives from all NJ locations. In addition, a new efficient incident investigation method was implemented and new eLearnings on safety and quality were launched in NJAcademy. The NJ management system is certified and conforms to the requirements of international standards ISO 9001 (quality), OHSAS 18001 (occupational health and safety), PED-H module (design, manufacture and testing of piping systems) and ISO 14001 (environmental). Special effort was taken in steps forward to successfully implement an environmental management system in the Middle East Operations and now we hold there the ISO14001 certificate. Business process development – Adding value to our Customers In 2015, the NJWay work started where our dedicated business processes for both projects and for services have been developed. In the beginning of 2015, the work was focused on the core processes and later moving more towards to implementing the new way of working. At the same time, the business process descriptions have been deepened to the next level, and the communication about the new NJWay processes has been spread within the Company. Only by continuing the persistent work for our business processes improvement are we able to meet expectations covering all our operations and deliver safe, sustainable and reliable products and services to our customers. NESTE JACOBS ANNUAL REPORT 2015 13 We serve you with a global network of professionals Miia Lehmuskoski VP, HR Strong growth continued For Neste Jacobs employees, the year 2015 has been a year of interesting global projects and intensive growth and development. In the Nordics, the Porvoo refinery’s mega turnaround project was a great opportunity for many Neste Jacobs professionals to use their expertise in a challenging timespan and environment. Globally, during the year 2015, our organic growth continued to be strong, and altogether more than 230 new professionals joined Neste Jacobs. To serve our clients even better in the global market, we ensured that our staff structure continued to diversify. There is now a wider than ever selection of professions, core competences, cultural backgrounds and languages spoken among our employees. Together with our network of subcontractors and work-sharing partners, we now form a pool of more than 1 300 highly skilled and ambitious team players. Competence is the base for success In Neste Jacobs, we aim to constantly grow as professionals and share our knowledge openly. In competence management, we systematically continued to develop the leadership, project management and technical skills of our staff. A special focus area during the 2015 year was the development of communication and negotiation skills of our project management professionals. In order to turn our strategy into competence, we continued to profit from a Neste Jacobs-wide competence development and knowledge-sharing platform called NJAcademy. In NJAcademy, we now offer 10 e-learning and 13 face-to-face ongoing courses for our employees. Competent, accountable team players Neste Jacobs’ competitive edge is based on our ability to combine the wide-ranging competences, experience and ideas of our people to create better solutions. In performance management, we have learned that professionalism has a lot to do with the working attitude and customer orientation of our staff. By developing and sharing the company strategy with our people, we ensure that our employees see the purpose of their work and give – and respect – feedback and recognition. Our people seek to go through even the toughest of challenges and we acknowledge their success when goals are met. Project management learning path Project management team members Project Excellence: PM Pro 14 NESTE JACOBS ANNUAL REPORT 2015 Project managers Project Excellence: PM Master Project Excellence: Communication Project Excellence: PM Champion NESTE JACOBS ANNUAL REPORT 2015 15 Governance relies on achieving objectives Anne Simolinna Head of Legal and Risk Neste Jacobs is enabled to act as an independent and competitive engineering company. This is applied both by its owners, and equally, to all the subsidiaries, branches and regional offices of Neste Jacobs. In 2015, the governance focus has been on setting a purposeful structure for the business of Neste Jacobs throughout the various geographical regions it operates. Executing projects at its customers’ locations mandates an ability to flexibly adjust its operations to any geographical location that Neste Jacobs has elected to be present for its customers. Risk Management – Address Uncertainty We recognize that risk is an integral and unavoidable component of our business and is characterized by both threat and opportunity. We promote a riskawareness culture in all decision making. The Neste Jacobs Risk Management Policy, approved by the Board of Directors in 2015, defines the main guidelines, processes, framework and governance of risk management at Neste Jacobs for managing the risks associated with the strategic and operational targets of Neste Jacobs, and is, to a large extent, in line with the ISO 31000 standard. Throughout the year 2015, we focused on developing risk management and monitoring the most material risks of the company and ensuring the proper risk management. One decisive element in securing and developing Neste Jacobs’ operational risk management has been the establishment of the Risk Management Network. The Risk Management Network 16 NESTE JACOBS ANNUAL REPORT 2015 combines both regional entities and functional processes by coordinating risk management activities within Neste Jacobs, reviewing the operational risk profile, and co-operating with the different processes of Neste Jacobs in the implementation of risk mitigation work. Legal – Competence in Law Continuous and close activities with the sales team by the legal function has focused on tackling legal and contractual risks during 2015. By continuous implementation of the Neste Jacobs’ standard sales contracts has achieved the legal function a greater ability to repeat processes in a consistent manner and enabled to focus further on project specific requirements. Efficient contract management has reduced gaps in risk and compliance and achieved greater ability to gather contractual information quickly and efficiently. Compliance – Act with Integrity Neste Jacobs observes a number of principles and guidelines to prevent and deal with misconduct. Regulations include principles covering on supply of its own services as well as procurement both for Neste Jacobs’ further resources and as a provision of service, the procurement of works and materials, should be negotiated. The Neste Jacobs Code of Conduct defines the general approach that every employee is expected to follow. Continuous efforts were made during 2015 to identify and evaluate the risks associated with possible misconduct. NESTE JACOBS ANNUAL REPORT 2015 17 Offering Customer segments Finding new Developing new business opportunities and solutions Biopharma Food Industry Biochemicals Biorefining Petroleum Refining Petrochemicals Building new Planning and implementing the investments Improving existing Continuous improvement Operational excellence Gas Natural Gas - Biogas - LNG 18 NESTE JACOBS ANNUAL REPORT 2015 Industrial Infrastructure NESTE JACOBS ANNUAL REPORT 2015 19 Highlights 2015 January February Globally Local • Neste Jacobs to extend the cooperation with Quangang Petroleum and Chemical Industry Park in China. • Neste Jacobs continues the Conceptual Design Phase with the Basic Design Phase for what will be Asia’s largest Blood Plasma Fractionation Plant. March • Neste Jacobs to supply project services and detail engineering to the Metsä Fibre Bioproduct Plant Project in Äänekoski, Finland. April • Neste Jacobs prepares for the largest Refinery Turnaround Project in Northern Europe at the Neste Porvoo Refinery, Finland. Naantali • Neste Jacobs receives Technical Consultancy orders from ENOC, Dubai, UAE. May Baku Gothenburg Porsgrunn Abu Dhabi • Neste Jacobs to Perform Consultant Services for INA Residue Upgrade Program in Croatia. • Neste Jacobs receives prequalification from several ADNOC Operating Companies, such as Fertil, Gasco and Adgas, Abu Dhabi, UAE. August Kotka Nynashamn • Neste Jacobs plays an Important Role in the Finnish Gas Industry Restructuring Project. • Neste Jacobs successfully completes Mega Turnaround Project in the Neste Porvoo Refinery, Finland. July Porvoo • Neste Jacobs announced by SKOL to be the Biggest Industrial Engineering Company in Finland. • Neste Jacobs performs Mega Turnaround Project in the Neste Porvoo Refinery, Finland. June Turku Rotterdam Dubai • Neste Jacobs selected by Borouge as FEED contractor for polyethylene plant modification in Ruwais, UAE. Singapore • Neste Jacobs selected by Takreer as Project Management Consultant for Waste Heat Recovery Project, Ruwais, UAE. September • Neste Jacobs chosen to implement Neste’s Naantali Refinery reconfiguration project in Finland. • Neste Jacobs receives Technical Consultancy order for Steam & Condensate Balance and Monitoring System form Gasco, Ruwais, UAE. • Neste Jacobs to optimize the production of Forchem Tall Oil Distillation Plant by NAPCON Controller in Rauma, Finland. • Neste Jacobs AB awarded for the best HSE performance during turnaround at Borealis Cracker site. “Good and structured HMS work. Good planning and site work. Constructive safety improvement ideas”, Stenungsund, Sweden. October • Neste Jacobs to implement production optimization to Forchem Tall Oil Distillation Plant with NAPCON Controller, Rauma, Finland. • Neste Jacobs successfully completes new technology project implementation project PE2-3G in the Borealis Polyolefines Site, Porvoo, Finland. • Neste Jacobs to perform field instrumentation and electrification engineering services including project management for two Nuclear Power Plant Units, Finland. • Neste Jacobs to perform Engineering and Construction Management services for Norrköpings Hamn´s investment for the modification and lifetime extension of Ramshäll Rock Cavern in Norrköping Port, Sweden. November • Neste Jacobs to implement Borealis’ multi-million cracker furnace upgrade in Stenungsund, Sweden. • Neste Jacobs completes the Tall Oil Rosin Production Facility Project in Piteå, Sweden. • Neste Jacobs selected for Consultancy Services to Design Interconnecting Platforms at Takreer Refinery, Ruwais, UAE. December NJ Offices Selected NJ Project Locations • Neste Jacobs active in local development – Significant bioeconomy park planned in Porvoo, Finland. • Neste Jacobs closes the year with record through-put figures with increased turnover and profits. 20 NESTE JACOBS ANNUAL REPORT 2015 NESTE JACOBS ANNUAL REPORT 2015 21 Facts & figures Operating profit Shareholders’ equity EUR million EUR million Net sales EUR million 2011 2012 2013 2014 2015 2011 Through-put Including Personnel 1000 hours including partners 1 907 2015 1 705 2014 1 173 2013 1 142 2012 2011 2012 2013 2014 2013 2014 2015 Personnel 1000 hours Through-put 2011 2012 951 partners 2015 1 350 2014 1 300 1 100 2013 2012 2011 850 750 2015 Figures according to IFRS. 22 NESTE JACOBS ANNUAL REPORT 2015 NESTE JACOBS ANNUAL REPORT 2015 23 Neste Jacobs 60 years Heritage of excellence Offices Finland Sweden Norway The Netherlands United Arab Emirates Azerbaijan Singapore India The history of Neste Jacobs goes back to 1956 as the in-house engineering office of Neste, a Finnish oil refining and marketing company. The engineering department was corporatized in 1999 and Neste Engineering Oy was formed. Jacobs Engineering Inc became a minority owner in 2004, and the name Neste Jacobs was given. Today, Neste Jacobs is an independent engineering company and the Nordic region’s leading provider of technology, engineering and project management services for the oil and gas, petrochemicals, chemicals, biorefining, biochemicals, biopharma and industrial infrastructure. We currently employ over 1300 people, and the recorded net sales in 2015 increased to ca. €143,6 million. Our long experience and know-how has evolved into a unique service and product portfolio that serves our clients around the world. We always aim for excellence in everything we do, it’s in our heritage and guides our future. 1956 Neste Oy establishes an engineering department in Naantali 24 1980’s 1999 2008 2011 2013 2015 Engineering department’s projects abroad increase Neste Engineering becomes an own legal entity Neste Jacobs acquires Rintekno Oy Neste Jacobs opens branch office in United Arab Emirates Neste Jacobs opens branch offices in the Netherlands and Singapore Neste Jacobs opens branch offices in Azerbaijan and Norway 1964 1994 2004 2010 2012 2014 Neste Oy establishes an engineering department in Porvoo Engineering department changes name to Neste Engineering Jacobs Engineering Inc. becomes a minority owner and the name Neste Jacobs is given New brand, strategy and organization Broadening of brand awareness and customer base Implementing focused growth strategy NESTE JACOBS ANNUAL REPORT 2015 NESTE JACOBS ANNUAL REPORT 2015 25 Spearhead products HSEQ Commitment NESTE JACOBS’ LEADERSHIP COMMITMENT HSEQ Policy & Safety and Quality Targets HSEQ POLICY A wide range of advanced process automation solutions to enhance your production. Neste Jacobs is committed to providing high-quality technology, engineering and project services, proven sound in terms of health, safety, environment and quality. In every area and in all phases of Neste Jacobs’ activities and work processes, such as project execution, engineering, procurement and site activities, the company objective is to analyze and mitigate safety, environmental impact/hazard and quality deviation risks. Sustainability and prevention of pollution are considered in everything we do. Neste Jacobs is constantly striving for the highest quality of operations and products in accordance with the requirements and expectations of its customers. The objective is to conduct all business activities to comply with the applicable legislation, regulatory requirements and standards. Through continual improvement in our operation and lessons-learned practices, Neste Jacobs is able to strive for annually set and continually reviewed targets for safety, quality and client satisfaction. The entire path to improved energy efficiency from pre-study to improvement implementation and energy savings verification. Neste Jacobs’ top management, superiors and every employee is responsible for understanding and committing to ensuring health, safety, environmental integrity and quality in our business. HSEQ - GOALS AND OUR WAY Health, Safety and Environment •Our goal - ZERO incidents •Our way - Health, Safety and Environment is present in everything we do Quality •Our goal - ZERO non-conformities •Our way - Continuous improvement and lessons learned implemented in practice Improve your business with our portfolio of licensed technologies and process technology know-how. Porvoo, Finland, 1 September 2015 TECHNOLOGY CO-DEVELOPMENT FLEXICRACKER – FEEDSTOCK FLEXIBLE CRACKER Jarmo Suominen Ilkka Poranen Heikki Pikkarainen Risto Takkala Miia Lehmuskoski Kirsi Rintamäki IMS – INVESTMENT MATERIAL MANAGEMENT AND SUPPLY SERVICE HSEQ – HEALTH, SAFETY, ENVIRONMENT & QUALITY SERVICES 26 NESTE JACOBS ANNUAL REPORT 2015 NESTE JACOBS ANNUAL REPORT 2015 27 www.napconsuite.com © 2016 Neste Jacobs Oy