Education Is Key

Associate Publisher • Nathalie Lavallée
NGCOA Canada Calendar of Events
I was recently speaking to a friend who
works at a national trade association in
Ottawa, and she mentioned that they
are restructuring some of their benefits
because their membership is asking
for more education. As we head into
our annual Conference, one of our key
educational pillars for members, it got me
wondering if we are providing enough,
too much or just the right amount of
education to our membership.
We have several national and
regional educational opportunities but
are we hitting the mark for you?
Take our Regional Chapter Meetings
for starters. These are held in all of our
chapters at various times throughout the
year with a main focus on sharing what’s
new in your region. From government
legislation updates, to health and safety
guides, to energy efficient tips and so
much more. Guest speakers are often
invited to address these topics and
almost always on the agenda is a round
table discussion that allows attendees
to discuss issues of the day and work
collectively at making the industry
stronger in that region.
Continuing with our regional focus
is our Chapter Spring Warm Up Events
which are held between February and
April each year in our eight chapters.
Some of the more central chapters will
host one large event, whereas other
more geographically spread out chapters
have adopted the ‘travelling road show’
concept to try and connect with as many
members as possible in that chapter.
Although the agendas change
each year, the educational focus of
these events is to get you ready for the
upcoming season. A few of the larger
events have a mini trade show where our
Golfmax suppliers present solutions for
your season and offer fantastic ‘day only’
specials.
Education
Is Key
2016 NGCOA Golf Business Conference
2016 Toronto Golf & Travel Show
February 8-11, 2016
San Diego, CA
www.golfbusinessconference.com
Play Golf Ontario Pavilion
February 19-21, 2016
International Centre, Mississauga, ON
www.torontogolfshow.com
2016 Vancouver Golf & Travel Show
2016 London Golf Show & Sale –
February 13-14, 2016
Pacific Northwest Exhibition
www.vancouvergolfshow.com
Play Golf Ontario Pavilion
March 12-13, 2016
Western Fair District, London, ON
www.westernfairdistrict.com
2016 NGCOA Canada GOLFEXPOs www.golfexpos.ca
Our award-winning publication, Golf Business Canada (voted best association
magazine by the Canadian Society of Association Executives) aims to provide
you with non-commercial articles to help you grow your business. Regardless of
the department, we strive to provide you with how to’s, guides, and tools to help
propel your business to greater success.
As you open up this issue of the magazine, the 15th edition of the Golf
Business Canada Conference & Trade Show will be in full swing in Toronto. I hope
that you are reading this while at the Conference but if you weren’t able to join
us or have never been to the Conference, here is what it’s all about: three days
of formal and informal education.
We bring in expert speakers that give you the tools to do things better or
differently in the future and they provide expense management and revenue
generation ideas. We have round table discussions where operators exchange
proven ideas that have been successful at their course (why re-invent the
wheel?). The ‘informal’ education happens during the social hours. I like to
describe it as tens of thousands of dollars in free consulting.
I have really just skimmed the surface on describing all of these educational
opportunities but I’m a true believer that if we aren’t learning, we aren’t growing!
I would love to hear from you about how we can best address your
educational needs. Are we doing enough? Would you like to see more education
from us and if so, what would that be? Please email me at nlavallee@ngcoa.ca or
call me at 866-626-4262.
Please make sure to say hello if you are in Toronto for the Conference.
Nathalie Lavallée
Chief Operating Officer
NGCOA Canada
nlavallee@ngcoa.ca
Show
Date
Venue
Ottawa-Gatineau GOLFEXPO March 4-5 EY Centre, Ottawa, ON
Winnipeg GOLFEXPO
March 10-13 RBC Convention Centre, Winnipeg, MB
GOLFEXPO Montréal
March 11-13 Place Forzani, Laval, QC
Atlantic GOLFEXPO
April 2-3
Casino New Brunswick, Moncton, NB
GOLFEXPO Québec
April 8-9
Centre de congress Lévis, Lévis, QC
2016 Grow The Game NGCOA Canada Programs Running All Thru 2016 Season
www.getgolfready.ca
www.kidsgolffree.ca/members
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Golf Business Canada
www.kidsplaygolf.ca
Check out your NGCOA Canada monthly E-Newsletter and www.ngcoa.ca for up-to-date details on
NGCOA Canada Chapter meetings and events.
P OW E R E D BY
MEMBERS’
Exhibitor Contact
Carol Ann Campbell
613-528-1994
Kevin O’Donovan
204-832-6842
Mark Fraser
438-968-1130
Dallas Desjardins
902-201-8050
Mark Fraser
438-968-1130
P OW E R E D BY
CLUBHOUSE
MEMBERS’
CLUBHOUSE
Golf Business Canada
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Golf, Networking & Fun!
2015 NGCOA Canada Golf Invitationals A Success
Networking
Marketing
After a very busy golf season, NGCOA Canada
members took a break from their busy
schedules and joined fellow golf course
owners and operators on the golf course
for a day of golf, networking, and
relaxation at a NGCOA Canada
Golf Invitational.
Special thanks to our NGCOA Canada member
host clubs for their fabulous hospitality:
• Fraserview Golf Course
Vancouver, BC
•W
olf Creek Golf Resort
Ponoka, AB
•C
utten Fields
Guelph, ON
•T
rillium Wood Golf Course
Corbyville, ON
•L
ionhead Golf Club & Conference Centre
Mississauga, ON
• Club de Golf de l’Ile de Montreal
Montreal, QC
•F
ox Harb’r Golf Resort
Wallace, NS
The NGCOA Canada team would like to thank all of the
members, Golfmax Suppliers, Affiliates, and association
friends that participated. These events would not be
possible without the support of our Platinum Partners,
presenting sponsors of these events: Club Car LLC,
Golfmax Insurance Plans, Jacobsen, Moneris Solutions
and Ontrak Procurement Services.
These annual events represent an opportunity
for members to take a break from their hectic
schedules and enjoy some friendly competition
with their peers, reward their staff with a day
out on the course, and connect with Golfmax
Suppliers and affiliates of the NGCOA Canada.
Events included supplier product sampling,
equipment displays, and great prizing.
We look forward to seeing you and your
staff at the 2016 Golf Invitational in
your area!
P OW E R E D BY
MEMBERS’
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Golf Business Canada
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MEMBERS’
CLUBHOUSE
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Golfmax Supplier List
Save THOUSANDS of Dollars with Golfmax
Golfmax Purchasing Program
Golfmax Purchasing Program
PRO SHOP
Lowe-Martin Golf
www.lowemartingolf.com
FOOD SERVICES
Ontrak Procurement Services
www.ontrak.ca
Acklands Grainger Inc
Agropur, Division Natrel*
Canadian Linen
Cintas
Coca-Cola Refreshments
Canada
Ecolab Institutional
Ecolab Pest Control
Fresh Start Foods*
Gordon Food Services
Grand & Toy
Hendrix
Hubert
ISO Cleaning Solutions
(Swish, Wesclean, Larose)
MacGregors*
Purolator Courier Ltd
Sherwin Williams
Sysco
Weston
Jack Link’s®
www.jacklinks.com
Mill Street Brewery
www.millstreetbrewery.com
Rockway Vineyards*
www.rockwayvineyards.com
Sleeman
www.Sleeman.ca
Wrigley
www.wrigley.com
OPERATIONS
Club Car, LLC
www.clubcar.com
GM Canada
www.gm.ca
Golfmax Insurance Plans
www.swgins.com
www.mooremcleaninsurancegroup.com
Moneris Solutions
www.moneris.com
NEBS Business Products
www.nebs.ca
NEBS PAYweb
www.payweb.ca
BULK FUEL
AltaGas Ltd*
www.altagas.ca
Levac Propane*
www.propanelevac.ca
MacEwen Petroleum*
www.macewen.ca
Sparlings Propane*
www.sparlings.com
Suncor / Petro-Canada
www.superpassonline.com
TECHNOLOGY
Golf EMS
www.GolfEMS.com
golfscoring.net
www.golfscoring.net
RICOH Canada
www.ricoh.ca
Tee-On Golf Systems Inc.
www.tee-on.com
TURF & MAINTENANCE
BrettYoung*
www.brettyoung.ca
ECHO Power Equipment (Canada)
www.echo.ca
EZ Street Asphalt*
www.ezstreetasphalt.ca
Jacobsen
www.jacobsen.com
Kubota Canada Ltd.
www.kubota.ca
NAPA Canada
www.napaonlinecanada.com
Rain Bird
www.rainbird.com
SmithCo
www.smithco.com
Turfprophit
www.turfprophit.com
FURNITURE & FIXTURES
D&E Industries
www.dewood.com
UNIQUE PRODUCTS AND
SERVICES
Burnside
www.rjburnside.com
Cardiac Canada
www.cardiaccanada.ca
The NGCOA Canada is committed to
cutting operational expenses for your
business. The list of supplier partners
through Golfmax is extensive, and we
encourage you to use the off season to
explore the savings.
Not only will you save money, you will
save time! The development of each Golfmax
Supplier Program includes countless hours of
research to ensure that the savings delivered
through Golfmax are real, and that each of
our Golfmax Supplier partner’s product and
service is best in class.
Here are three programs that will save you THOUSANDS of dollars in 2016
save
15%
Payment Processing
save
30%
Payroll Processing
save
60%
Group Home & Auto Insurance
• Over 500 NGCOA Canada members save over 15% on their payment processing annually
• Lower processing rates across all card types – as low as 1.44%
• Lower device rental fees – as low as $23.00 per month
• Lower monthly account fees – Less than $5.00 per month
• Lower debit fees – only 4.5 cents per transaction
• No minimum monthly fee (MDR) during the off season
• 30% savings on your payroll processing
• Save an additional 1-3% on your total payroll costs with their time and attendance solution that
drastically reduces payroll theft!
• Remove the opportunity cost of completing your payroll in house
• NEBS PAYweb offers best in class service
• Save up to 60% on your annual premiums for eligible NEW Home and Auto related policies
• Owners, GMs, Pros, Superintendents, and your entire management team are eligible
• Amazing employee perk that doesn’t cost your business a cent
*Regional programs not available in every area across Canada
To learn more about these programs, please contact Jim Thompson, Director of Member Services at
the NGCOA Canada at 866-626-4262 ext. 26 | jthompson@ngcoa.ca.
P OW E R E D BY
MEMBERS’
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Golf Business Canada
P OW E R E D BY
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MEMBERS’
CLUBHOUSE
Golf Business Canada
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WOW With These Products For The Holiday Season!
New Members / Affiliates
July 22, 2015 to October 22, 2015
Golfmax Purchasing Program
People remember GREAT food! Let Ontrak’s wide range of suppliers help you take your
Holiday functions to the next level. They will help ease the workload for your staff
while still providing exceptional quality.
The NGCOA Canada and Ontrak partnership ensures that your customers leave your facility
with the satisfaction you desire!
Benefits of using Ontrak’s Master Distributors - Gordon Food Service & Sysco Canada:
• Quality ‘centre of plate’ options
• Fresh produce
• Distinct desserts
• Artisan bread
• Seafood
• Unlimited WOW options for your guests
Let us help you plan your next menu…
Seafood
Artisan Breads
Backerhaus Veit:
• A blend of old world recipes and new trend ingredients
• Crusty, soft shelled, varieties that have inclusions and
open textures: a great compliment to any meal
Weston Bakery:
• Need Gluten free – they have it
• Developed with three pillars: great taste, nutrition and
safety
• All But Glutentm products exceed Health Canada’s glutenfree regulations and are certified Gluten-Free
Frozen Vegetables
Bonduelle:
• From field to factory
• Full line of quality and sustainable vegetables
HighLiner:
• Sustainable seafood choices
• World class traceability and quality assurance
• Varied menu options and ideas that will exceed your
and your guest’s expectations
Toppits:
• Excite your guests’ palates with innovative products
including Canada’s first Gluten-Free Breaded Fish (Black
Pepper Cod, Lightly Seasoned Haddock, and Savoury
Lemon Sole)
• High quality products that you and your guests have
come to expect and enjoy
Desserts
The Original Cakery:
•T
heir Mission: Passionately Creating Delicious Experiences
• Irresistible desserts with homemade taste
• Creating memorable, top-quality dessert experiences
for your customers
Atlantic
Eagle’s Chance Par 3 & Driving Range
NGCOA Canada Board
Members and Staff
PRESIDENT
Gilles Debut Club de Golf les Quatre Domaines, Mirabel, QC
VICE PRESIDENT
British Columbia
One Under
Prince George Golf & Curling Club
Prince Rupert Golf Club
The Rise
STEVEN SPRATT Falcon Ridge Golf Club, Ottawa ON
SECRETARY/TREASURER
ANDY HEDLEY GolfBC Holdings Inc., Vancouver BC
CEO
JEFF CALDERWOOD NGCOA Canada, Ottawa ON
PAST PRESIDENT
Reto Steiner Woodside Golf Course, Airdrie, AB
Central Ontario
Lakeview Golf Course
Lambton Golf & Country Club Limited
Six Foot Bay Resort Inc.
BOARD OF DIRECTORS
Corrine AllAn Fraserglen Golf Course, Abbotsford, BC
Lesley McMahon Balmoral Golf Course, Red Deer, AB
Harry Brotchie Lakeland Golf Management Inc., Winnipeg, MB
Bob Kilgour Cardinal Golf Club, Kettleby, ON
Kathy Mackay Ainsdale Golf Course, Kincardine, ON
Claude Leclair Casselview Golf & Country Club, Casselman, ON
Daniel Pilon Les clubs de golf Banlieue-Ouest, Saint-Zotique, QC
Gavan Fitzpatrick Eaglequest Grandview, Westphal, NS
Eastern Ontario & Outaouais
Sunnidell Golf
Prairie Chapter
Pine Ridge Golf Club
DIRECTORS-AT-LARGE
Don Mackay Muskoka Highlands Golf Links, Bracebridge, ON
Alon Shatil East Park Golf Gardens, London, ON
Ivan Alderdice Meaford Golf Course, Meaford, ON
Bill Brown Mont-Cascades Golf Club, Cantley, QC
Edge Caravaggio ClubLink Corporation, King City, ON
Mark Seabrook Canadian Golf & Country Club, Ashton, ON
Quebec
Club de Golf de Valleyfield Ltee
Club de Golf St-Anicet Inc.
Southwestern Ontario
Beechwood Golf & Country Club
Eagle Valley Golf Club
Links at Dover Coast Lynn Meadows Golf Club
West Haven Golf & Country Club
NGCOA Canada staff
Jeff Calderwood CEO
Nathalie Lavallée Chief Operating Officer
Affilates
BPG Buying Group (Boutiques ProGolf)
CreekSide Cabin (Expert Home)
E-Z-GO Canada
Judith Gauthier Photographe
Lease Link Canada Corp.
Neuro Design
Eastern Ontario & Outaouais
National
British Columbia
Quebec
National
Quebec
Erica Beck Regional Director, British Columbia Chapter
Mike Bell Regional Director, Central Ontario Chapter
Carol Ann Campbell Regional Director, Eastern Ontario/Outaouais Chapter
Dallas Desjardins Regional Director, Atlantic Chapter
Mark Fraser Regional Director, Quebec Chapter
Shawn Hunter Regional Director, Southwestern Ontario Chapter
Brent Hutcheon Regional Director, Alberta Chapter
Pamela MacDonald-Wolk Director, Finance & Administration
Cedar Nisbet Director, Golfmax & Business Development
Kevin O’Donovan Regional Director, Prairie Chapter
Jim Thompson Director, Member Services
Sarah Allen Coordinator, Special Events and Member Services
Djibril Diop Manager, Accounting
Olivia Evans Sales & Marketing Coordinator, Golfmax & Business Development
Gloria Hammond Manager, Communications
Pierre Pelard Member Relations Manager, Quebec Chapter
Emma Simard Receptionist/Administrative Assistant
Stacey Tayler Manager, Brand & Design
Qixia Xiong Accounting & Business Development Assistant
The Ontrak Master Distributors have you beyond covered to achieve the standard of
operation you expect and demand.
For more information on any of the Ontrak vendors listed please contact your NGCOA Canada
Regional Director, or call the NGCOA Canada National Office at 866-626-4262.
P OW E R E D BY
MEMBERS’
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Golf Business Canada
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MEMBERS’
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NGCOA Canada Membership Benefits
Advocacy
Marketing
• Eliminating cart and equipment licensing in
British Columbia saved courses up to $20K
in yearly licensing fees
• Successful in getting Ontario to redefine
the valuation methodology for property tax
assessments – payments to courses were
retroactive 10 years
Currently Working Towards
• Allowable tax deductions as a business
expense on green fees
Golfmax
Kids Play Golf
• A ‘one-stop-shop’ web portal where
parents and juniors can find out about
your junior programs
• Group purchasing with over 300 SKUs for
you to choose from
• A best practices site on junior golf for all
NGCOA Canada courses
• Suppliers that cover all departments at
the golf course
Get Golf Ready
• Introductory clinics for non-golfers to
help remove intimidation
• Functional pesticide legislation
• All marketing materials professionally
designed and provided to courses FREE
• Water and conservation permits
• Students average $907 first year spend
• Fair fuel taxes
Take A Kid To The Course
• A ‘program-in-a-box’ to encourage family
play at your course
• Proper weather forecasting
• And more….
Industry Partner Initiatives
• 2009 and 2013 Golf Industry Economic
Impact Study proving that golf is a serious
business
• Provincial and Federal lobby days to raise
government awareness of the golf industry
• Consumer Behaviour Study
• Over $100,000,000 in member spending
through the program resulting in
significant savings for each operator
• $5200: average annual member savings
– far outweighing annual dues
• Accounts, sales reps and billing do not
change: you simply take advantage of our
discounts or rebates on goods you buy
every day
Research
• In our most recent membership survey,
NETWORKING ranked among the top 3 rated
benefits by members
• We provide national and regional
networking opportunities that help create
strong communities of like-minded
individuals
Education
• Rounds Played and Weather Reports
providing monthly regional, provincial
and national benchmarking data to help
you make more educated decisions
• Over 500 clubs share valuable data yet
your own data remains confidential
• Divided into geographic regions to
increase relevance
Networking Platforms
• Spring Warm Ups
• Golf Business Canada Conference
& Trade Show
Monthly E-news
• Monthly E-Newsletter with timely
national, chapter and industry
updates and how to’s
• Periodical operational reports to help
you gauge your success with the
industry norm
• Chapter Events/Business Meetings
• Consumer GolfExpos
• Access to 100s of consultants all in
one room over 3 days
Award Winning Golf Business
Canada Magazine
• Practical, hands-on educational
content for all your departments
• Compensation and Benefits Report to
help with turn-over and make sure
you’re not paying too much
• Golf Invitational
Annual Golf Business Canada
Conference & Trade Show
• Operational best practices that have
generated tens of thousands of
dollars in incremental revenues
• Over 300,000 juniors and adults have
participated in the program since its
inception
• All marketing materials professionally
designed and provided to courses FREE
Karen Currie
Countryview Golf Club
PEI
“Take A Kid To The
Course has grown my full
membership substantially
and my junior 50% off play
has done well too. As you
know, the most difficult part
is getting the word out when
you have limited marketing
budgets!”
Tom Arnott, C.P.G.A
Deer Creek Golf Course
Ontario
MEMBERS’
“My recent purchase
of scorecards from the
LoweMartin Group has, as
always, been very simple, even
when major changes to the
cards is needed. The pricing
was excellent, the service was
very timely. The knowledge
of staff and the quality of
product is unmatched.”
“What a great day! We got
to spend the day with our
key people, playing golf at a
top notch golf facility and
chatting with others sharing
the same interests and
concerns.”
Jim Holmes
Derrydale Golf Course
Ontario
Ross Ethier
Emma Lake Golf Course
Saskatchewan
P OW E R E D BY
Golf Business Canada
Networking
• Provides every member with ”bigger
club” pricing no matter what size your
operation
• Generate new revenues and customer
loyalty
“Advocating government at
any level is not only important
to express current concerns,
but to keep dialogue ongoing
so officials understand the size
and economic impact of the
golf industry to help open the
doors in future discussions.”
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Call Jim Thompson, Director, Member Services today at 866-626-4262
to discuss membership with the NGCOA Canada or visit www.ngcoa.ca to join today!
CLUBHOUSE
“Indexing the Rounds Played
Report helps understand
how our golf courses are
performing vs. the rest of the
industry and are we moving
in the right direction or not.
This is a litmus test of our
operations, marketing and
sales efforts.”
“The Conference has
always provided us with an
opportunity to network with
other operators, bond with
our own managers, create a
culture of innovation within
our company, and also show
an ROI at the end of the day
for the dollars spent.” Hasan Razak
City of Edmonton Golf
Alberta
Slade King
Blue Devil Golf Club
Alberta
P OW E R E D BY
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CLUBHOUSE
Golf Business Canada
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