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S TA R A L L I A N C E
F o r t h e m e m b e r s o f S TA R A L L I A N C E
August 2, 2005
Star Alliance Approves
SWISS Membership
contents
2 SWISS
Membership
Approved
3 TAP
Portugal joins as
the Alliance’s 16th
Member Carrier
11
12
7 Move
Under One Roof
Kick-Off at Paris – CDG
15
8 Member
Carriers Now
Flying from the New
Central Japan International Airport in Nagoya 16
Joint Ticketing Facility
Opened at Mexico
City’s International
Airport
Star Alliance Named
World’s Best Airline
Alliance
Aman Khan Appointed
New Vice President
Information Technology
“Visit Thailand”
Kick-Off Meeting
17
20
21
Star Alliance Bangkok
Business Centre
Greater Presence in
Australia
Star Alliance Reference
Manual Published
Click article
for direct link
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networkonline
August 2, 2005
SWISS Membership Approved
More Flight Options for Customers
At its bi-annual meeting held in Kyoto, Japan, the Chief Executive Board voted unanimously to accept the application for
membership of SWISS International Air Lines.
Commenting on the decision on behalf of the CEB, Mineo
Yamamoto, President and CEO of ANA said: “Our strategy at
Star Alliance has always been to provide more choice, especially for the
high-value international traveller. In
accepting SWISS’s application for
membership, we will in future be
able to offer more choice to our customers, especially in Europe and on
key international routes to North
and South America, Africa and Asia.”
In response Christoph Franz, President and CEO of SWISS made
clear what the alliance means to
the future of his airline: “Joining
Star Alliance represents a milestone
for our company and its customers. As a quality airline with a
worldwide reputation, SWISS is the preferred carrier of a
large number of high-value international travellers. And as a
Star Alliance member, we will be even better equipped to
meet their specific air travel needs.”
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Christoph Franz,
President and Chief
Executive Officer of
SWISS, left, and
Mineo Yamamoto,
President and
CEO of ANA
SWISS, the national airline of Switzerland, carried 9.2 million
passengers last year to 74 destinations in Europe, North and
South America, Asia and Africa. The company, which employs
some 7,700 people and operates a fleet of 78 aircraft, has
recently been acquired by Lufthansa.
With the two confirmed new members South African Airways
and SWISS the Star Alliance network will in future cover
some 846 destinations in 151 countries, with the 18 member
carriers operating nearly 16,000 flights per day.
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August 2, 2005
TAP Portugal joins as the
Alliance’s 16th Member Carrier
At a ceremony held in Lisbon, representatives of the Star Alliance
welcomed TAP Portugal as the 16th member. With Portugal’s
leading airline having joined, the Airline Network for Earth™ now
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offers an even greater choice of flights, especially in Europe,
on the South Atlantic as well as to and from North America and
Africa.
By adding Lisbon to its European hubs, Star Alliance now
offers ten strategically placed connecting airports across the
continent. TAP also brings some unique destinations and
routes into the network, such as Madeira and the Azores on its
domestic Portuguese network, the Cape Verde Islands, Guinea
Bissau, Luanda, Maputo and Sao Tome and Principe in Africa
as well as non-stop flights between Lisbon and the cities of
Fortaleza, Natal, Recife and Salvador thus cutting travelling
time from Europe to north eastern Brazil by several hours.
Jaan Albrecht, CEO
Star Alliance
“We are pleased to welcome
TAP as our newest member
carrier,” said Jaan Albrecht,
CEO Star Alliance. “With
TAP, Star Alliance has again
improved its network quality, thereby adding to our
customer proposition and
further strengthening our
leading position among
the aviation alliances,” he
continued.
Joining Star Alliance will, at
the same time, also improve
TAP’s competitive position.
TAP can now offer its customers access to the entire
Star Alliance network.
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August 2, 2005
Fernando Pinto,
CEO TAP Portugal
Fernando Pinto, CEO TAP Portugal said:
“We at TAP are extremely happy that we
have joined Star Alliance. Our employees
have worked hard over the past years to
achieve the company’s turnaround, which
has now culminated in the recent launch
of our new corporate image and today’s
joining of Star Alliance. We all at TAP
look forward to welcoming and serving all
Star Alliance customers”.
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All in all, the Star Alliance member carriers now offer more
than 15,000 daily flights covering some 795 destinations in 139
countries.
About TAP Portugal
TAP Portugal is the leading Portuguese airline, established in
1945 and completing 60 years in operation on March 14, 2005.
Its hub in Lisbon is a key European gateway at the crossroads to continents such as Africa, North and South America,
where it stands out as the leading European carrier in operation to Brazil.
TAP’s current network comprises 42 destinations in 25 different countries worldwide, with a greater range of destinations
served by code-share operations with a number of partner airlines. Thus, TAP offers customers an extended and highly
flexible choice while providing them with the most convenient scheduled flights and easy connectivity onto further distant destinations. The company currently operates an average
of 160 – 180 daily flights on a modern fleet of 40 Airbus aircraft. A new corporate image was launched on February 1, 2005,
in time for the company’s 60th anniversary.
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August 2, 2005
TAP Celebrates 60th Anniversary and
Star Alliance Entry.
TAP’s joining of Star Alliance coincided with the company’s
60th anniversary. Reason enough to throw a party, and what
a party it was. Several thousand employees, invited guests,
including Portuguese President Sampiao and wife joined in
the celebrations which were held in the Pavilhão Atlântico,
located in the grounds of the 1998 Lisbon Expo.
Jorge Gabriel, a well
known Portuguese
TV presenter, led
through the evening,
which included a
selection of dances
symbolising the destinations of TAP, a classical performance
from the choir Lisboa
Cantat, Guitar Maestro
Antonió Chaínho,
Fado singer Mariza
and the Jazz Band
“Lisbon Swingers” – TAP President Manuel Pinto Barbosa
and has twin brother both play the saxophone in this group.
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Famous Portuguese
singer Mariza
Fireworks on stage, a huge cake surrounded by children of
TAP employees, red and green confetti, along with a video in
which employees of the other Star Alliance member carriers
congratulated and welcomed TAP, rounded off a fantastic event.
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August 2, 2005
Spain Welcomes TAP Portugal as New
Star Alliance Member
by Héctor Sandoval
TAP Portugal’s history is closely linked to Spain. Shortly after
being created on March 14, 1945, the airline began operating
its first commercial route between Lisbon and Madrid. To this
date, Spain is one of the top three markets for TAP Portugal,
besides its home market and Brazil.
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So, it was fitting that the Star Alliance members in Spain
recognized TAP Portugal’s entry in a very special way, inviting over 120 people, including media, travel agents and corporate customers, to a presentation on the new member’s
history, value to Star Alliance and even greater combined
network quality to and from the second largest travel market
in the world.
With over 130 weekly flights connecting the main cities
between Spain and Portugal, TAP Portugal and its team of
60 professionals, aim to deliver superior quality and service
to its customers, including all the advantages and benefits
provided through Star Alliance.
Presenters for the evening:
Ms. Victoria William, Director
General for TAP Portugal
Spain, Mr. Héctor Sandoval,
SVP Alliances and Chair of
Spain’s CSC, surrounded by
TAP Portugal Flight
Attendants.
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August 2, 2005
Move Under One Roof
Kicks-Off at Paris – CDG
Jaan Albrecht, CEO Star Alliance and Pierre Graff, President of
Aéroports de Paris recently signed an agreement on the prin-
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ciples of a partnership between the alliance and the airport.
The refurbishment of terminal 1 will allow the Star Alliance
network to also implement its global “Move-under-one-Roof
strategy” at Paris CDG. In future, all Star Alliance member
carriers operating into CDG will be located in Terminal 1.
The entire transfer process will be completed by the end of
2008. Member carriers ANA, bmi, Lufthansa, Scandinavian
Airlines, Singapore Airlines, Thai Airways International,
United, US Airways and VARIG Brazilian Airlines as well as
future member South African Airways already operate from
terminal 1. Regional member carrier Adria Airways moved
from terminal 2 to terminal 1 in March, with LOT Polish
Airlines and regional member carrier Croatia Airlines set to
transfer from Terminal 2 to Terminal 1 by the end of 2005.
Air Canada and Austrian are to move once the renovation is
completed in 2008.
“Considering that our member carriers operate both long- and
short-haul flights out of Paris, from all available options, colocating in Terminal 1 is the most viable option from an
alliance perspective,” said Jaan Albrecht, CEO Star Alliance.
The representatives from the
Star Alliance
member carriers
and AdP standing
in front of a THAI
Boeing 747-400
in the Star Alliance
livery, which our
colleagues from
THAI had kindly
provided as the
perfect picture
backdrop
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August 2, 2005
After full refurbishment, the member carriers will be able to
share both check-in and ticketing facilities. This will ensure
better customer service, while at the same time provide costbenefits to the carriers. Along the same lines, a joint ADPStar Alliance project will see the first world-wide Star Alliance
branded self-service check-in units being installed at CDG 1
in 2005. These will allow passengers from several of the
Star Alliance member carriers to obtain their boarding pass,
using one single machine. Moreover, by autumn 2006,
Star Alliance will also open a joint lounge for First and Business Class customers, as well as for Star Alliance Gold Card
holders. This will bring the total number of lounges available
to Star Alliance Gold Card holders at Paris - CDG to seven.
“In 2008 we will offer our customers travelling
through CDG 1 facilities and services which
will at least be on an equal footing with other
alliances serving Paris-CDG,” said Jaan Albrecht, Star Alliance CEO. “This is of utmost
importance to us, since the Star Alliance member carriers operate some 85 daily flights to 38
destinations in 23 countries from CDG Airport,
making it the largest single Star Alliance destination outside a member’s home market.”
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Impression of Charles de Gaulle Airport
Member Carriers Now Flying from the
New Central Japan
International Airport
in Nagoya
Aerial view of the
Nagoya Airport
New hub concept improves
domestic feeder services Joint
lounge and other facilities enhance
customer service
The Star Alliance member carriers
flying to Nagoya, Japan, have all
switched their operations to the
new Central Japan International
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August 2, 2005
Airport (Centrair). The move took place earlier this year and
includes locating all Star Alliance carriers at Centrair under
one roof and the opening of a Star Alliance lounge. At the
new single-terminal airport, the Star Alliance member carriers can now offer customers a reduced average minimum
connecting time of one hour for transfers between international and domestic and vice-versa. This compares to an average minimum connecting time of more than one hour at
Tokyo-Narita, rising to two hours when a change of terminal
is involved.
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“At Star Alliance we have always followed the strategy of
using the opening of either new airports or terminal facilities
to enhance the service provided to our customers. The new
Centrair Airport is again a case in point and will be followed
by similar announcements at other airports during the course
of this year,” said Jaan Albrecht, Star Alliance CEO.
Making use of the superb transfer facilities at Centrair, the
Star Alliance member carriers have revised their schedules in
and out of Nagoya, in order to provide enhanced network
connectivity to customers. Star Alliance Japanese member
carrier ANA has, for instance, added five new domestic desti-
Left to right:
Takashi Kitagawa, General
Manager Chubu Airport
Office, ANA; Yoshiaki Bito,
General Manager Sales &
Marketing Division, CENTRAIR; Lee Hock Lye, Vice
President Products &
Services – Star Alliance
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August 2, 2005
nations served out of Nagoya – Fukushima, Matsuyama,
Tokushima, Tottori and Yonago. This brings the total from
17 to 22, with the number of flights rising from 51 to 63.
Regional and long-haul services will also be improved.
Star Alliance carriers Air Canada, Air New Zealand, ANA,
Asiana, Lufthansa, Singapore Airlines, Thai Airways
International and United all serve Nagoya. Overall, the
eleven Star Alliance member carriers serving Japan operate more than 7,000 weekly flights to, from and within
the country, flying to a total of 85 domestic and international destinations and providing direct links to 17 countries from Japan. Additionally, with the opening of the
new Centrair airport, Star Alliance can now offer its customers the choice of connecting through three key international airports in Japan: Centrair, Osaka-Kansai and
Tokyo-Narita.
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Nagoya now boasts the
second Star Alliance
lounge in the world (the
other being located in
Zurich, Switzerland).
Spread across 455 square
metres and one level below the international departures concourse, the
new lounge provides a
total seating capacity of 110,
split into a First (10) and
Business Class (100) section. The elevator access to
the lounge is conveniently
located just 50 metres
beyond passport control.
All passengers travelling in
either First or Business
Class on a Star Alliance
member carrier operated flight or holding a Star Alliance
Gold Card will gain entry into the lounge.
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August 2, 2005
Joint Ticketing Facility
Opened at Mexico City’s
International Airport
The Star Alliance member carriers serving Mexico City –
Air Canada, Lufthansa, United, US Airways and VARIG –
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now offer customers one joint ticket office at Mexico
City’s International Airport. The dedicated facility is located
on the departures level,
International Terminal 2.
Together the five carriers
operate more than 100
flights in and out of the airport per week, offering
more than 20,000 seats to
eight destinations: Charlotte, Chicago, Frankfurt,
Los Angeles, Sao Paulo,
San Francisco, Toronto and
Washington DC.
“We have completed a further major step in our collocation project for Mexico City Airport. Our customers can
now be served at a single location for ticketing enquiries
as well as check-in for their flights at collocated counters.
These are tangible customer service improvements,” said
Lee Hock Lye, Vice President Products & Services –
Star Alliance. “Furthermore, our member carriers will also
benefit from this new setup, as the joint use of the space
will enable them to reduce their costs,” he added.
Employees of the
member carriers at
the new facility in
Mexico City
Star Alliance is currently working with its member carriers
and airport authorities across the globe in order to improve customer service facilities at major airports throughout the Star Alliance network. Future projects include,
among others, London – Heathrow, the new Suvarnabhumi Airport Bangkok, Madrid, Miami and Los Angeles.
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August 2, 2005
Star Alliance Named
World’s Best Airline
Alliance
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In a recent passenger survey conducted by Skytrax, the
specialist air transport research organisation, Star Alliance
was named the world’s best airline alliance. This honour
for Star Alliance comes as part of the 2005 World Airline
Awards and is also the second time in three years that
the alliance has been given this accolade.
“Obtaining this award is a clear endorsement from our
customers that our product delivery works. After all, the
quality of an alliance is not only measured by the performance of individual carriers, but more importantly
by ensuring that customer benefits promised under the
Star Alliance brand are delivered in a consistent and reliable fashion throughout our network,” said Jaan Albrecht,
CEO Star Alliance.
Our vision is to be the leading global airline alliance for
the high value international traveller. In order to achieve
this, in the eight years since its inception we have been
working at better meeting the requirements of the international traveller.
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August 2, 2005
One such need is global reach. With the 16 member carriers presently serving 795 destinations in 139 countries,
we offer the most comprehensive network of any airline
alliance. In order to provide optimal connections, we
have been working on improving facilities key hubs. “We
are very pleased that five of our major hubs have actually
been voted into the Top 10 airports category at the
Skytrax awards,” underlined Albrecht.
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Additionally, research has shown that access to lounges is
extremely important to frequent travellers. We are in a
position to offer our Gold Card holders (top tier customers in the individual carriers’ frequent flyer programmes) access to more than 620 lounges, again more
than any other airline alliance. “Even though as an alliance
we do not influence the actual lounge product of the
member carriers, it makes us proud to see that out of the
Top 10 First Class Lounges, four are operated by current
member carriers, with a further two belonging to our
future member carriers. Needless to say that in the rankings for Business Class Lounges, five of the Top 10 positions are also held by either current or future Star Alliance
member carriers,” added Albrecht.
Winning this award strengthens our commitment in further
improving the travel experience for customers. Examples
of this are the expansion of the network to 846 destinations in 151 countries, through the future integration of
both South African Airways and SWISS; on the products
side, interline electronic ticketing links are in place between all member carriers with product implementation
due to be completed by August 2005; on airport facilities,
the alliance is implementing more co-location projects at
key airports such as the new Bangkok airport, London –
Heathrow, Miami, Paris – CDG, Tokyo – Narita, just to
name a few.
About the survey
The Best Airline Alliance award results from an annual
poll of Skytrax readers, and its influential Business
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August 2, 2005
Research Group (BRG). The BRG has over 35,000 frequent flyers worldwide, and includes some of the most
widely travelled passengers in the world. During the survey period (August 2004 – April 2005), a total of
1,627,440 interviews were completed for the Best Airline
Alliance survey.
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All interviewees were asked to nominate a Best Airline
Alliance, and rank the following alliance attributes for
their selected alliance.
• Ease of collecting & using FFP miles across different
airlines in the alliance
• Cross-member airport services, check-in, ticketing,
transit etc
• Corporate branding for airline alliance in airport
environments
• Ability to use airport lounges for different airlines in
airline alliance
• Quality of airport lounge facilities available for alliance
members
• Member recognition & assistance amongst the different alliance member airlines
• Consistency of the seating product amongst member
airlines
• Consistency of onboard service between the member
airlines
• Quality of Inflight Entertainment facilities between
the member airlines
• Ability for top tier members to gain upgrades on member airline flights
• Allocation of preferred seating for top tier alliance
members
For more information refer to www.airlinequality.com
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networkonline
August 2, 2005
Aman Khan Appointed
Vice President Information
Technology, Star Alliance
Star Alliance has appointed Aman Khan as
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Vice President Information Technology (IT).
The appointment became effective in January.
Reporting directly to the Star Alliance CEO,
Mr. Khan holds responsibility for all IT functions at Star Alliance Services GmbH, the
project and brand management company,
working on behalf of the 16 member airline
Aman Khan, Vice President
Information Technology (IT)
alliance.
Overall, Mr. Khan is in charge of planning, development
and operations of the Star Alliance IT infrastructure, including applications, networks and service management.
His tasks also include such items as strategic sourcing
and alliance purchasing, along with improving service
levels with infrastructure and system suppliers. Moreover,
as a member of the IT management board, he works with
the CIOs of the 16 member carriers to develop, coordinate and implement key IT strategies which support both
the alliance business objectives and create value for the
alliance members.
Over the past 20 years, Mr. Khan has accumulated a
wealth of experience in the IT & Telecommunications
industry, having held various senior management positions in technical as well as commercial areas, both at
European and International levels. He has worked for
joint ventures in the Telecommunications world, such as
Global One (Deutsche Telekom, France Telecom and
Sprint) and Unisource (Swisscom, KPN of Netherlands
and Telia of Sweden). At Global One, Mr. Khan headed
the business in Central & Nordic Europe and at Unisource he held the post of VP Sales & Marketing, with
worldwide responsibility. He also managed businesses of
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August 2, 2005
ICT (Information, Communications and Telecommunications) Solutions and Services at companies such as GE
(USA), TI, and RSLCom. Prior to moving to Star Alliance,
Mr. Khan had been heading the PSINet business in
Germany since 1999.
Originally from Pakistan, Mr. Khan is now a German
citizen and married. He holds an MBA from Chelsea University, UK, and has lived in France, Saudi Arabia, Sweden,
Switzerland, and UK during his professional life.
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“Visit Thailand”
Kick-Off Meeting
by Dirk Bredow and Christina Fischer
The CEB in December in
Chiang Mai announced
the year 2005 to be the
“Star Alliance Visit Thailand”
year after successfully
launching the “Visit Japan”
Campaign the year before.
With the Tsunami hitting
Thailand and the Andaman area in December,
Star Alliance immediately
engaged in Relief Efforts. The area is now in a recovery
state and THAI together with Star Alliance believes that
now it is time to motivate people to visit Thailand again.
The kick off team
for "Visit Thailand"
“Visit Thailand” is born. The core team – consisting of
THAI, ANA and Star Alliance has met to kick off the
project and agree on activities in different areas. ANA
was very helpful in sharing best practices from last year’s
campaign. The team learned a lot about what worked
and what did not work in the Visit Japan Campaign 2004.
With the support of THAI the kick off team was able to
agree on several actions to be launched in the month to
come. For example, Star Alliance Sales will work – under
THAI’s leadership – on activities in five focus markets:
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August 2, 2005
Japan, Korea and the three Scandinavian countries. PR
will focus primarily on Asia and Marketing is developing
a Star Alliance Message in the form of the MCR (Minimum Communication Requirement) for the 4th quarter
this year.
THAI is also planning to offer employee discounts on
flights and hotels to encourage us to visit the area. Watch
out for announcements in the near future. Start planning
your holiday in this area already!
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Star Alliance Bangkok
Business Centre
by Alastair Carthew
The Bangkok business centre was opened in December
2000 with the purpose of covering the Asia Pacific region
through its three directors. It was originally placed in an
office at the LPN Building, Viphawadi Road, opposite to
the THAI headquarters. The office was opened by Alastair
Carthew; Director, Corporate Affairs (Asia Pacific). In
2002 the office was moved to the Sindhorn building, Wireless Road floor to reduce cost.
The office was registered as a branch office of Star Alliance
Services GmbH by the head office in Frankfurt in 2003.
It’s the only registered Star Alliance office outside of
Germany.
Left to right:
Alastair Carthew,
Korblarp Chantapong,
Kulkanda Pokasem,
Michael Kanacher
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Personnel Profiles
• ‘Alastair Carthew, Director, Corporate Affairs, Asia-Pacific
Mr. Carthew comes form New Zealand. His role is to
manage the business center, corporate sponsorship for
Star Alliance worldwide and public relations for the Asia/
Pacific region. He joined Star Alliance in the above
position by February 2001, after three years as Manager,
Group Public Affairs (New Zealand) for Air New Zealand. Prior to this, from 1995 to 1998, Mr. Carthew was
Manager for Corporate Communications at Television
New Zealand. Prior to that, he was Managing Director
of Consults (Wellington), one of New Zealand’s largest
public relations firms. He was also chief parliamentary
reporter for Television New Zealand, as well as editor
and producer of news and current affairs shows for 12
years. Mr. Carthew also worked in newspaper journalism in England, South Africa and Australia, before joining TVNZ in1978. He is a former New Zealand correspondent for Newsweek and The Christian Science
Monitor and has written for numerous different publications. Mr. Carthew has lectured in sponsorship and
public relations at a number of tertiary institutions and
conferences in New Zealand and overseas, and has
served on the boards of several professional organizations.
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• ‘Michael Kanacher, Director, Sales and Market
Coordination, Asia-Pacific
Mr. Kanacher comes from Germany. He is responsible
for sales activities in the alliance‘s nine strategic markets in Asia and the Pacific. Based in Bangkok he is a
contact person between the Star Alliance headquarters
and the partner airlines in the region on sales-related
and other issues. He joined Star Alliance in June 2001.
His career started with Lufthansa in 1990 as a Management Trainee. From 1992 to 1994 he served as Manager
of Lufthansa’s Frequent Traveller Programme. After
that he became Marketing Manager for Southeast Asia
and the Pacific, based in Bangkok. In 1997 he moved to
Singapore to work as General Manager, Marketing and
Sales Support, Asia & Pacific for the German carrier.
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• Kulkanda Pokasem, Regional Director, Facilities &
Services Integration, Asia-Pacific
Ms. Pokasem comes from Thailand. Her role in
Star Alliance is to act as promoter of the “Move Under
One Roof” process by supporting and working with airport managers to translate Star Alliance vision & goals
into local airport projects. She is the main Star Alliance
contact to airport managers and airport authorities as
well as to other entities in the Asia-Pacific region for
airport facilities and services. She joined the Star Alliance
organization by February 2001 as Regional Director of
Internal Communications (Asia-Pacific) until November 2001, after which she transferred to her current position. Her career began with Thai Airways International
in 1992 as a language/ speech trainer for the THAI cabin
crew, cockpit crew and ground staff. She later joined the
ground operations department as Division Manager of
Facilities Coordination for airport facilities. Prior to the
Star Alliance launch in 1997, Ms. Pokasem worked with
various teams in developing the first Star Alliance product offerings. She was a member of the Star Alliance
Facilities & Landlord Committee, the Lounge Subcommittee and chair of the Signage Subcommittee.
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• Korblarp Chantapong, Office Manager
Ms. Korblarp Chantapong comes from Thailand. Her
role at Star Alliance is facility coordinator and arrangement for Star Alliance meetings, venues and accommodation. She also liaises accounting with THAI on ticketing office and other issues. She joined Star Alliance in
September 2001. Her career began as a reporter for Thai
Television Channel 3, Bangkok in 1991. After that she
was transferred to be the secretary for the Deputy
Managing Director and later Manager for Program Acquisitions. From 1997 – 2000 she worked for Thai
International Airways Public Co., Ltd as a Supervisor
at Royal Orchid Plus, Frequent Flyer Program.
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August 2, 2005
Greater Presence
in Australia
by Alastair Carthew
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Star Alliance has stepped up its exposure in Australia
with the support of a PR consultancy and the staging of a
number of media events. During May it hosted a luncheon for the Australian Society of Travel Writers and earlier took up a major sponsorship with the Sydney-based
National Aviation Press Club, which conducts an annual
dinner and awards night for aviation writers. The photograph shows the Chair of Star Alliance's Australian Country Steering Committee, Stephen Pearse, with two door
prize winners at the ASTW lunch on May 17: freelance
travel writer Tom Neil-Tacker, left, who won two
Star Alliance Round the World air tickets, left, and Australian Associated Press travel editor James Shrimpton,
who won a Star Alliance-liveried model aircraft. An unusually large turnout of 87 travel writers attended the
lunch, which featured a presentation on Star Alliance by
Stephen Pearse, GM of United in Australia.
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For Your Reference
21
This year’s version of the Star Alliance Reference Guide
has been completed and distributed to member carriers.
The manual contains the newest facts and figures about
member carriers, an overview of our products and useful
information about our destinations, lounges. In addition,
for our major destinations airport maps indicating locations
for member services are included.
For any comments, suggestions or questions please
email ref.guide@staralliance.com
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