Reservation Manual

Reservation Manual
May 2008
RESERVATION MANUAL
INDEX:
PAGE:
Content
Introduction
Keyboard layout
Keyboard explanation
Logon
Sine in/sine out
E-Learning – Global Learning Center
Global Reference System pages
HELP and INFO pages
Timatic
Australian visas (TIETAS)
Encoding/Decoding
Calculating time difference
Availability
Schedules
Minimum connecting time
Flight service information
Decode aircraft equipment
AccessPLUS
Explanation of airline participation levels and booking procedures
Direct Access Availability
Direct response and Regular participant
Table of AccessPLUS programme
Selling seats from availability
Manual sell
Travel segments
Insert
Cancel/modify segments
Passenger Name Record
Introduction to PNR
Components of a PNR
Mandatory fields
Name change restrictions
Ignore, End transaction, Direct response, Display PNR
Form of payment
Commission
General remarks
Unique remarks
Email address, Travelport View Trip website page
Other service information (OSI)
Special service request (SSR)
Claim PNR
Divide, reduce PNR
Clone PNR
Seats
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2
4
6
6
7
8
9
11
12
12
13
13
14
14
16
16
17
17
17
17
18
19
19
20
20
21
22
22
23
23
23
23
25
25
26
27
27
28
28
29
29
31
31
32
32
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RESERVATION MANUAL
PNR history
Queues
Status (action) codes
Fares
Pricing
Ticket record
Error responses
33
34
35
37
37
38
38
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RESERVATION MANUAL
INTRODUCTION
Welcome to GDS Worldspan by Travelport!
There is a wealth of information at your fingertips contained on the following pages:
•
Worldspan by Travelport Website
http://home.wspan.com
•
Worldspan by Travelport Reservation system
Making your reservation using entries.
https://gopublic.wspan.com
•
Worldspan by Travelport Express and Scripts menu
Making your reservations using “point and click”
Click here to activate Worldspan Express booking tool
Click here to open Script menu
Favorites website addresses, Worldspan entries and Scripts can be added to My Links.
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RESERVATION MANUAL
WORLDSPAN by TRAVELPORT WEBSITE
http://home.wspan.com
The above page contains:
• Worldspan by Travelport latest news and enhancements information
• Training information, schedules and Global Learning Center access (more
about accessing GLC on page 3.2)
• Worldspan by Travelport product overviews and demos
• Services and Support , dedicated to customer support, contains the link to
Global Helpdesk locations and telephone numbers
• Resource Center, useful links
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RESERVATION MANUAL
Explanation of symbols used:
>
;
= SOM (vertical)
= Dash
= $ Dollar
[
= @ Change Key
=
/
,
= Display key (*)
= Slash
= Hash / End item
(#) or use # key
Explanation of Function keys used:F1
-
Internet Explorer Help
F7 - Scroll through reservation windows
F2
-
Shortcut XI entry
F8
-
Move between screens
F3
-
Shortcut ARNK (0A) entry
F9
-
Clear active Window
F4
-
Clear all screens in active window F10 -
Shortcut End transaction
F5
-
Input recall key – last 50 entries
F11 -
Move up
F6
-
Today’s date
F12 -
Move down
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RESERVATION MANUAL
LOGON
When accessing https://gopublic.wspan.com you will be prompted to logon using the
following window:
•
•
•
The login and the temporary password is created by Worldspan. The user will be
than prompted to change the password for the permanent one.
In case of the lost passwords the agent should use the Lost Password link.
The password will expire after 90 days. The user will than be automatically
prompted to change the password in the ready for use mask. The password
policy:
- minimum length – 8 characters
- case sensitive
- must contain at least 1 alpha and 1 numeric character
- no more than 2 identical characters in a row
- not the same as previous 4 passwords
- not the same as login ID
Before working with Worldspan Reservation system, the user needs to sine into the
system.
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RESERVATION MANUAL
SINE IN/SINE OUT PROCEDURES
HELP SINE
SCRIPTS/MISC/SINE IN
Sine in to one area only
Sine in to ALL areas (A,B,C,D,E,F)
BSIA1234PM/GS
BSI$1234PM/GS
Move from area A to area F
Move between work areas
Quick work area check
Sine out of active work area
Sine out of All areas
Sine out of a specific area
BF
BA, BB, BC etc
B$
BSO
BSO$
BSO$F
Example:
BSIA0747PI/GS
Duty Code
Mandatory Slash
Agent Sine
Unique User Code (4 digits)
Work Area A ($ = all areas)
Function Identifier
Duty codes:
GS - General Sales
Quick check (SID,IATA,DA)
FA – Fares Agent
KGB
WORK AREAS
HELP B$
WORLDSPAN provides six work areas (A –F) that provide the facility to multi task in
different areas, at the same time.
Entry : B$
Work Area Display
>B$
LNIATA - 4F7609 CITY – F15
AAA STAT
ACTIVITY
A SUSP
MYUDCA/1MCGILL/JENNI
B ACT
OO97YQ/1.SMITH/PAULM
C SUSP
D SUSP
E SUSP
F SUSP
QUE CAT ID
PM
PM
PM
PM
PM
PM
May 2008
DTY EMU NET
GS
GS
GS
GS
GS
GS
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RESERVATION MANUAL
ELEARNING
learning.wspan.com
EMEAA Global Learning Centre
http://globallearningcenter.wspan.com/emealearningcenter
The Global Learning Centre provides agents with access to online self-paced tutorials
and training paths; both basic and advanced. In addition to this, the Global Learning
Centre also features information such as virtual and classroom based training course
schedules, training documentation, agency format guides and contact details for the
WORLDSPAN Helpdesk.
The Global Learning Centre also contains e-Learning information, which includes
information on hardware and software required to view the e-Learning tutorials.
The e-Learning website provides access to self paced tutorials and virtual classes.
Click here to access Online Tutorials
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RESERVATION MANUAL
Click to access Student Logon
eLearning Info for Student Logon
Once you have clicked on the Tutorials link you can then click on Student Logon to
register yourself as a student. You will then have access to WORLDSPAN by Travelport
online self-paced tutorials. One person in your agency can co-ordinate the registrations
by having an ‘Administrator Logon’.
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RESERVATION MANUAL
GLOBAL REFERENCE SYSTEM (GRS)
HELP GRS
The Global Reference System (GRS) contains information on a variety of important
subjects.
WORLDSPAN Daily Briefing
GDAY17OCT
WORLDSPAN country information page AMS
G/EUR/AMS
Carrier addresses AMS
G/EUR/AMS/*XX
Embassy addresse
G/EUR/BRU/SWEDEN
Weather information
HELP WEATHER
SCRIPTS/MISC/WEATHER
Weather by City Code
Weather by City Name
Current weather at airport (must use airport codes)
GWEA LON
GWEA LONDON
FWV CDG
Supplier information pages
Airline Information Pages (e.g. Air France)
Hotel Information Pages
Car Information Pages
Tax/Currency
G/AIR/AF0
G/HTL/SIQ
G/CAR/ZEZ
HELP GCUR/HELP GTAX//HELP CURRENCY/HELP 4C
SCRPTS/PRICE/CURRENCY CONVERSION
Currency Information for Zimbabwe
Currency conversion/local currency to USD
Currency conversion/USD to local currency
Convert GBP1000 to USD, using country code
Currency/rate of exchange per country
Tax information for France
Tax information specific tax
GRS continuation entries/scrolling
GCUR ZIMBABWE
4C@USD/100
4C@100/USD
4C@1000/US#GB
4C*ZAMBIA
GTAX FRANCE
GTAX XX
HELP SCROLL
The right bracket and SOM ) > at the bottom of the screen indicates that there is more
information to read.
Type MD and <Enter> to Move
Move down
Move down specific number of lines
Move bottom
Move up
Move up a specific number of lines
Move top
MD or F12
MD3
MB
MU or F11
MU5
MT
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RESERVATION MANUAL
Go forward
Go backward
Move to a different page within a subject
Redisplay last GRS page
GF
GB
G/P3
GR
HELP SYSTEM
The HELP system provides access to WORLDSPAN format entries. The HELP system
is designed with a series of prompts to help locate information.
HELP FARES
(keyword)
HELP 4F
(function identifier)
HELP F
(letter, shows master index for F)
To each HELP page there is an INFO page attached.
Example:
INFO SYSTEM
The INFO system contains up to date information and explanations about WORLDSPAN
system entries and design.
Example:
INFO FARES
INFO 4F
INFO F
(keyword)
(function identifier)
(letter, shows master index for F)
TIMATIC
HELP TIM
INFO TIM
SCRIPTS/MISC/TIMATIC
TIMATIC is the automated Travel Information Manual. TIMATIC gives detailed entry
requirements for Visa, Passport and Heath.
NB. Must be in OVERRIDE mode.
To display the TIMATIC index, enter: GT4
TIMATIC INFORMATION SERVICES
1 VISA INFORMATION
2 HEALTH INFORMATION
3 VISA/HEALTH INFORMATION
4 FULL TEXT INFORMATION - COUNTRY
5 CITY CODES - COUNTRY OR CITY INPUT
H HELP-GROUP LISTS/RULES/NEWS
To display the relevant subject template, enter: GT4/1
To see the next page type TIPN
To see the previous page type TIPB
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RESERVATION MANUAL
AUSTRALIAN VISAS
HELP ETAS
Through TIMATIC It is also possible to process Australian visas through WORLDSPAN.
To display the index
TIETAS
To display ETA types
TIETAS4
To display a template
TIETAR
ENCODING/DECODING
HELP DECODE
SCRIPTS/BOOK/ENCODE/DECODE
City/airport Encode
HELP KC
HELP ENCODE
Encode city
Encode list of cities beginning with the 3 letters specified
Display list of cities beginning with the 2 letters specified
City/airport Decode
KC/PARIS
KC/BIR
KC/PE*
HELP KD
HELP DECODE
Decode city
KD/LON
Airline Encode
HELP KAC
HELP DECODE
Encode airline
KAC/CONTINENTAL
Airline Decode
HELP KAD
HELP DECODE
Decode airline (2 letter code)
Decode airline (Industry Number)
KAD/BA
KAD/006
Airline alliance table
HELP ALLIANCE
Display airline alliance table
KAL-/XX
(XX = alliance code)
List One World Alliance members
KAL-/*O
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RESERVATION MANUAL
List Skyteam Alliance members
List Star Alliance members
KAL-/*S
KAL-/*A
Calculating time difference
HELP KCD
Check local time in city
Check local times in multiple cities
Check specific time in multiple cities
Check specific time in multiple cities (12hr clock)
AVAILABILITY
KCD*JNB
KCD*LON/JNB
KCD*1700PAR/JNB
KCD*6PLAX/JNB
HELP AVAIL
HELP AVAILC
SCRIPTS/BOOK/AIR BOOKING
The WORLDSPAN database maintains flight schedules and availability for flights
departing today and 331 days in the future.
When an availability entry is made, WORLDSPAN will show the neutral flight availability
display
Basic availability entry
Default to current date
Default to current date
A25APRFRAATL
AROMLOS
ALISBCN7A
All airports under specific city codes
Availability with city pair, with date and time
Specific airline
Specific multiple airlines (maximum 3)
Specific time, connection and airline
Specific airline; direct and non-stop
Specific class (maximum 3)
A12JUNLONLAX
A25APRLAXPAR1600
A12JUNCDGLHR1000-BD
A16JUNSTLHNL-NW-DL-UA
A14JUNMANSIN2P/FRA-LH
A9AUGPITATL9A-UA/D
A23NOVSHAPEK*C*K*N
Availability continuation entries
HELP ACONT
HELP A/R
Alternate time
Alternate date
Reverse itinerary (same day)
Return 7days later
Specific return date
Specific return date with time
Specific airline
All airlines
Specify connecting city
Availability down
A1600
A6SEP
A/R
A/R7D
A/R12SEP
A/R15NOV1800
A-BA
A-YY
A/LAX
AD
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RESERVATION MANUAL
Availability up
Availability for tomorrow
Availability for yesterday
Redisplay LAST availability
Availability with elapsed flying time
Redisplay ORIGINAL availability
Search forward 7 days/airline/class
Search backward 7days
Change arrival airport
Change departure airport
Change to Direct Access
Display additional classes, screen 1
Display additional classes, screen 2
Display additional classes, screen 3
AU
AT
AY
A*
AE
AO
AS#21NOVSTORIO-DL*H
AS-21NOVSTORIO-DL*H
A@ABRU
A@DBHX
A@AI
AC1
AC2
AC3
Sample availability display (with code share disclosure on)
23NOV-FR-0001 LONNYC ** ET
1*O#BA 117 F9 A8 J9 C9 D9 I9 W9 T9 LHRJFK-0820
2*O#AA 115 F7 A7 J7 D7 I7 Y7 B7 H7 LHRJFK-0820
3*O#BA 185 F9 A9 J9 C9 D9 I9 W9 T9 LHREWR-0910
4*S#DL
4 J9 D9 I9 Y9 B9 M9 H9 Q9 LGWJFK-0915
5 #VS
3 J7 D7 Z7 W7 S7 K4 Y7 B7 LHRJFK-0930
6*S#CO8223 J4 D4 Z4 R9 Y9 H9 K9 M9 LHRJFK-0930
CO8223 OPERATED BY VIRGIN ATLANTIC
7*O#AA 101 F7 A7 J7 D7 I7 Y7 B7 H7 LHRJFK-0955
8*S#CO 19 J9 D9 Z9 R0 Y9 H9 K9 M9 LGWEWR-1030
9 #VS3119 J4 D4 Z4 Y9 B9 L9 M9 Q0 LGWEWR-1030
VS3119 OPERATED BY CONTINENTAL AIRLINES
23 NOV
FR
LONNYC
** ET
AC2
1
*A
*O
*S
#
BA 117
F9, A8, etc
B0
B-
INFO AVAILEXPL
HELP AVAILC
AC1
1050
1105
1205
1210
1210
1210
744
777
777
767
346
346
1245
1330
1330
777 0E
777 0E
777 0E
0E
0E
0E
0E
0E
0E
Requested availability date
Day of the week
Routing with city codes
Time zone (applicable to US itineraries only
Additional classes screen 2
Availability line number
Airline alliance indicator for Star Alliance
Airline alliance indicator for One World
Airline alliance indicator for SkyTeam
AccessPLUS indicator
Flight number
Classes and number of seats available
Waitlist possible
Seats on request
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RESERVATION MANUAL
K.
LHRJFK
0820 1050
744
0
E
Booking class closed, no seats available
Routing with airport codes
Indicates more classes are available. Enter AC2, etc to display
additional classes on screen 2
Departure and arrival time (local times)
Aircraft code
Indicates non-stop flight
E ticket indicator
SCHEDULES
HELP SCHEDULES
Basic entry, assumes current date
(non-stop & direct flights only)
With specific airline
With date and time
With specific carrier and time, 30 days schedule
(direct, non stop and connection flights)
With specific date and carrier
(direct, non-stop and connection flights)
Display schedule for 30 days forward
Additional schedules
Schedule Up
Return schedules
Change date and time
Redisplay schedules
MINIMUM CONNECTING TIMES
SBRUAMS
SLONSIN-SQ
S10OCTAMSFRA1600
S#10SEPDXBLHR1400
S@10OCTMILBCN-AZ
S30D
SD
SU
S/R
S23AUG1900
S*
HELP KEC
HELP VCT*
Standard MCT all airlines, specific airport
Multi-Airport City
For Specific Airline
Domestic To International
International to Domestic
Online Connection
Interline Connection
Terminal Information
View MCT for specific segments
View MCT from availability display
May 2008
KEC*STL
KEC*NYC
KEC*MSP-NW
KEC*JFK-DL*DI
KEC*ORD-NW*ID
KEC*ATL-DL-DL
KEC*FRA-LH-AF
KEC*T-LHR
VCT*1-3
VCT$4
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RESERVATION MANUAL
FLIGHT SERVICE INFORMATION
HELP V*
HELP V$
HELP VTT*
SCRPTS/MISC/FLIGHT DETAILS
From a PNR (up to a maximum of 8 segments)
Single itinerary segment
From availability
View accumulated trip time, specific segments
V*
V**3
V$1
VTT*1-3
Note: Flight service information is available for all airlines that provide information to
OAG.
View specific flight number
V*EK2/21SEPLHRDXB
DECODE AIRCRAFT EQUIPMENT
HELP EQP
Decode aircraft equipment type
ACESSPLUS
HELP EQP747
HELP AP
AccessPLUS is a communications package that encompasses Airline Source, Direct
Sell, Direct Access and Direct Response. AccessPLUS features both airline and nonairline.
AccessPLUS participants communicate with WORLDSPAN via a two-way
communications line. Standard formats are used for most AccessPLUS entries.
ACCESSPLUS ARLINE PARTICIPANTS
ACCESSPLUS LOG ON
ACCESSPLUS ENTRIES PER AIRLINE
HELP APAIR
INFO APAIR
INFOXX0/HELPXX0
All initial AccessPLUS entries require the change symbol @ either side of the 2-letter
carrier code at the beginning. All subsequent entries require only the change symbol in
front of the entry e.g. @AD.
Availability (time MUST be included, 12 or 24-hr clock) @BA@A10SEPLISLHR0700
Continuation entry
@AD
Flight information for specific date
@BA@2503/10AUG
AIRLINE SOURCE PARTICIPANTS (#)
INFO ASOURCE
AIRLINE SOURCE is the communications link between WORLDSPAN and participating
airlines. It ensures up to the second, last seat availability. A (#) preceding the airline
code is placed in the availability display indicating an AIRLINE SOURCE participant. A
($) is appended to the flight segment indicating a guaranteed seat
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RESERVATION MANUAL
DIRECT SELL PARTICIPANTS ($)
INFO DS
DIRECT SELL is the capability of simultaneously selling space in an AccessPLUS
participant's system while viewing a WORLDSPAN availability screen. No
AccessPLUS entry is required. A ($) preceding the airline is placed in the availability
display indicating a DIRECT SELL participant. A ($) is appended to the flight segment
indicating a guaranteed seat.
DIRECT ACCESS PARTICIPANTS
HELP APAIR
INFO DA
DIRECT ACCESS provides the capability of accessing information from the database of
an AccessPLUS-participant, and displaying it in WORLDSPAN. This feature provides
last seat availability and various other up to date displays such as:
Global Reference System
Fares
Fare Rules
Flight Information
Schedules
Seat Maps
A (*) preceding the airline code is placed in the availability display indicating a DIRECT
ACCESS participant. A (*) is appended to the flight segment indicating a guaranteed
seat.
DIRECT ACCESS AVAILABILITY
INFO DA
The airline or participant code may be omitted for continuation entries:
List of Direct Access continuation entries by airline
Display Direct Access additional availability
Return availability
Redisplay last Direct Access availability
HELP XX0SUB (XX = airline)
@AD
@A/R20APR1300
@A*
Direct Access from WORLDSPAN
availability by airline code
Direct Access from WORLDSPAN
Availability by line number
Sell from Direct Access availability
Sell connecting flights from Direct Access availability
A@AI
Schedule display
Schedule Display-weekly
Display additional schedules (Move Down)
Display previous schedules (Move Up)
@SQ@S7FEBBKKSIN6A
@SQ@S7FEBBKKSIN6A/W
@MD
@MU
May 2008
A@2
01Y11
01Y13*
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RESERVATION MANUAL
DIRECT RESPONSE
HELP *DR
INFO DR
DIRECT RESPONSE is a WORLDSPAN feature that appends an indicator to segments
in your PNR indicating that an agreement to exchange record locators via teletype exists
between WORLDSPAN and the airline. Segments on participating airlines are identified
by a P (pending) until the participating airline has responded with their record locator.
Once the airline responds, the pending indicator P is replaced with an A, meaning the
booking has been acknowledged.
Included in the Direct Response are the airline’s record locator, the airline code, flight
number and city pair. It is mandatory for an Airline Source and Direct Sell participant to
participate in Direct Response. It is optional for the other airline participants.
View All record locators
*DR
REGULAR PARTICIPANT
WORLDSPAN accesses the airline database when the booking is ‘ended’, i.e. after End
Transaction. However, the airline can reject the booking within 12hours of it receiving it.
It is recommended that a Regular Participant should not be confirmed to a passenger
until the 12 hours have elapsed.
NB. If travel is within 48hours, contact the WORLDSPAN HELPDESK for assistance
RECAP OF ACCESSPLUS AND PARTICIPANT LEVELS
Availability
Symbol
Guarantee
Symbol
Marketing
Name
Service the airline
provides
Direct
Response
#
$
Airline
Source
Immediate/auto
access to the airline
database
Mandatory
$
$
Direct Sell
WORLDSPAN
accesses the airline
database when you
sell a seat
Mandatory
*
*
Direct Access
(A@XX)*
You access the airline
database before you
sell a seat
Optional
WORLDSPAN
accesses the airline
Optional
BLANK
(no symbol)
BLANK
(no
Regular
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RESERVATION MANUAL
symbol)
Participants
database when you
complete and end
your booking. The
airline has up to 12
hours after receiving
the reservation to
reject the booking
*You can access any airlines’ database from the WORLDSPAN availability display, by
entering:
A
@
XX (replace XX with appropriate 2 letter airline code, ie. A@AI)
(spaces are for clarification only)
HOST CARRIER
INFO MULTIHOST
Northwest Airlines is a host airline. A # preceding the airline code is placed in the
availability. No ($) is added to the flight segment when the seat is sold as the seat is
automatically guaranteed. No Direct Response is returned to the WORLDSPAN
booking, as the WORLDSPAN locator is the Northwest Airlines locator number.
SELLING SEATS
HELP 0AVAI L
Sell a single segment
Sell connecting flights, same class of service
Sell connecting flights, different
classes of service
02Y1
02Y1*
01Y1F2
Surface segment (ARNK – arrival unknown)
HELP 0A
To create an ARNK segment surface segment 0A or F3 Key
Insert surface segment after segment 2
/2/0A
Waitlist
HELP WAITLIST
Waitlist a single segment from line 1
Waitlist multiple segments same class
0L1Q1
0L1Y3*
Manual sell
Manually sell flight
Manually sell flight on waitlist
HELP 0MAN
0BD141Y23AUGLHRBRUNN1
0BA478Y23MAYLHRBCNLL2
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RESERVATION MANUAL
Holding confirmed segments (HK)
HELP 0MAN
HK segment with agent name
Manual sell holding confirmed segment with
agent sine
01Y2@HK–UABILL
0DL732Y1JULATLDFWHK1−
−DL29
Open segments (PS)
HELP 0MAN
Basic entry with date
Without dates
0SQOPENY15MARSINSYDPS1
0TGOPENYBKKPERPS1
Memo segments (MK)
HELP 0MAN
From availability
Sell connections as MK
Manually sell flight
01Y1@MK
01Y1*@MK
0EK18Y23JANMANDXBMK1
Note: Never ‘XI’ a passive segment. This will generate a cancellation message to the
airline and will cancel the live booking! A passive segment should be removed
using the status XK. E.g: .1XK
Examples of travel segment entries
HELP 0MAN
SCRIPTS/PRICE/TVL SEGMENT
Car
TNZEMK1CARD4/AA1-OHARE AIRPORT/AA2-CHICAGO IL
60616/AP-312-555-2222/BS-234567/RQ-USD 49.99/CP-12/VTLCAR/CD-WS165555/CF-80042356
Charter Flight
TNZZMK2CHT12FEB/AN-BRITAINNIA FLIGHT213/DE1230LGW/ARR-1700AGP
Tour
TNZZML2TUR15NOV22NOV/AN-SAFARI TOURS/IT800234/FF1-AWAITING CONFIRMATION
Hotel
TNHHMK1HTL12APRN3/AP-404-123-1000/AR-SAUNA
AVAILABLE/FG-66423HILTON
Credit
TNZZMK2FER14AUG/AN-PO FERRIES/CRD-B150.00/T10.00
Debit
TNZZMK1BKG1DEC/AN-REVALIDATION FREE/DUE-B25.00
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RESERVATION MANUAL
Retention segments
Retention segments are used to keep a booking live via the system, once the segments
are flown.
Prints on the itinerary
and on My Trip and More
TNZZMK1AIR15JAN/AN-RETENTION
(Date can be up to 331 days in the future)
Does not print on the itinerary
or on My Trip and More
TNZZMK1ACC15JAN/AN-RETENTION
(Date can be up to 331 days in the future)
INSERT AFTER SEGMENT ( / )
HELP /
Insert after segment zero
Insert segment 5 after segment 2
Insert and sell from availability
Insert segment 4 and 5 after segments 1
Insert ARNK segment after segment 3
/0
/2S5
/2/01Y2
/1S4/5
/3/0A
CANCEL/MODIFY FLIGHT SEGMENTS
Cancel single segment
Cancel multiple segments
Cancel range of consecutive segments
Cancel entire itinerary
Cancel air segments only
HELP CANCEL
HELP XA
X1
X2/5
X2-7
XI
XA
NB. The following entries will cancel and rebook, but must ensure that
guarantees have been received on the rebooked flights.
Cancel and re-book class to M for segment 2
Cancel and re-book date for segment 3
Cancel and re-book date for AIR segments only
Cancel and re-book class Q for AIR segments only
Cancel and re-book specific segments to a specific class
X2#0/M
X3#0/10AUG
XA#0/12JUN
XA#0/Q
X1/2/4#0/F
NB. It must be ensured that guarantees have been received on the rebooked
flights.
If the new flight is not available, WORLDSPAN will return a message to indicate
that the original flight has been held.
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RESERVATION MANUAL
PASSENGER NAME RECORD (PNR) INDEX
HELP PNR
INFO PNR
SCRIPTS/BOOK/PNR CREATION TOOL
A Passenger Name Record (PNR) is an automated file of a client's travel related
information. A PNR remains active in the WORLDSPAN system for 2 days after the last
segment in the itinerary.
Other useful reference pages:HELP TAGS
HELP ITIN
INFO ITIN
HELP CODES
COMPONENTS OF A PNR
(a)
(b)
(c)
(d)
(e)
(f)
(g(
(h)
1P- 23R7CB
1.1JONES/KELLYMISS*ADT
1 SA 235Y 23SEP SU LHRJNB HK1 1900 0650 #1/O $ M SK E
2 SA 234Y 15OCT MO JNBLHR HK1 2010 0625 #1/O $ M SK E
P- 1.1DQ 0208 745 1900/WORLDSPAN TRAINING /REF EVE
T- 1.TAX/00/21MAY
TKG FAX-NOT PRICED FARE TYPE EX
G- 1.OSI SA TCP2 WITH PETERS X 1 SA 235 23SEP
2.SSRVGMLSAHK1LHRJNB0235Y23SEP- 1.1
3.SSRVGMLSAHK1JNBLHR0234Y15OCT- 1.1
**** ITEMS SUPPRESSED ****/S/DR
(a)
(b)
(c)
1P – 23R7CB – WORLDSPAN booking reference code (record locator).
st
1..1 – 1 passenger in the booking, consisting of 1 name.
JONES/KELLYMISS∗
∗ ADT – Name of the passenger with Passenger Type Code of
ADT (Adult).
1 SA 235 Y 23SEP SU LHR JNB HK1 1900 0650 #1 / O $ M SK E
st
1 – 1 segment
SA 235 – Airline code & flight number.
Y – Class of service.
23 SEP SU LHR JNB – Date of travel, day of the week and city pair.
HK1 – One seat booked. N.B. see HELP ACTIONC for further references
1900 0650 – Departure and arrival times (local).
#1 - denotes next day arrival
/O – Not a connecting flight. or /X – connecting flight
$ – Guarantee identifier sent from the airline. The guarantee identifier may be shown
as a $ or *. See AccessPlus.
M – Meals have been requested.
SK – Seat Numbers have been assigned to this reservation.
E – Electronic ticket indicator.
May 2008
23
RESERVATION MANUAL
(d)
(e)
(f)
(g)
(h)
(i)
(j)
(k)
nd
2 – 2 segment. Same explanation as for the first flight
P−
− 1. 1DQ 020 - 8745-1900 T/WORLDSPAN TRAVEL / REF
st
P−
−1. – 1 telephone field.
1DQ – Travel agency branch identifier known as a Pseudo City Code (SID). This is
followed by the telephone number, name and branch reference.
7TAX/00/21MAY - Ticket field advising the agency of the PNR status.
TKG FAX − NOT PRICED FARE TYPE EX – Determines whether or not the PNR is
holding a ticket record.
G − 1 .SSRVLMLSAHK1LHRJNB0235Y15JUL - 1.1
G – Lines commencing with the letter G indicate messages sent to/from the airline
(G.Lines).
st
1. – 1 G. line.
SSRV:ML – (SSR) Special Service Request for a (VLML) vegetarian meal that permits
dairy produce
SA HK1 – South African Airways - confirming one meal.
LHRJNBSA0235Y – City pair / Flight number and booking class.
st
1.1 – (SSR) items for the 1 passenger in this booking.
nd
2 G line confirming the meal for the return flight.
3.OSISA TCP2 1PETERS SA235 23SEP
rd
3. 3 G line in this booking.
OSISA – (OSI) Other Service Information on South African Airlines followed by the
message.
∗∗∗∗ ITEMS SUPPRESSED ∗∗∗∗ / S / DR
Indicator advising there is additional information, which can be viewed if required. To
display, use * followed by letter(s), e.g. *S
MANDATORY FIELDS
Function
Phone
PINT
Function
Identifier
9
Format entry
9-EVE
9*020 8733 2333-H
Max No.
Items
99
Itinerary
0
01Y1*
99
Name
-
−JONES/MAXMR
−CLARK/AMRS/DMISS*ADT/C04
255
Ticketing
7
7TAW/00/10FEB
Ticket at Will, Category 00, date
1
Phone field
HELP PHONE
HELP 9
Agency first phone field
Subscriber identifier (SID)
Delete single phone item
Modify phone item with automatic SID
Delete range of phone items
9−
−BETTY
9*0208 891−
−5411−
−B
92@
92@*0161 652-5699-B
91−
−3@
May 2008
24
RESERVATION MANUAL
Ticketing field
HELP 7
SCRIPTS/PNR/TICKETING FIELD
Ticket at Will (awaiting ticketing)
Ticket at Will with validating carrier
Option date
Ticket option date with follow up action
Already Ticketed
Change ticketing field
Delete ticketing field
7TAW/00/05NOV
7TAW/00/05NOV-CKQ
7TAX/00/12JAN
7TAX/00/25FEB//CFM.WITH.PAX.
7T/
7@TAW/01/26FEB-CTP
7@
Note: TAW drops to Queue 9 and TAX drops to Queue 8.
Name field
HELP NAME
HELPHELP PTC
Passenger Type Codes (PTCs)
Single name (assumes adult PTC)
Single name with PTC (senior citizen)
Single name with PTC (child)
Multiple names with PTCs
Single name with PTC (infant)
Two different surnames
-BROWN/CHARLEYMR
-SMITH/ROBERTMR*SRC
-SMITH/JULIANMSTR*CNN
-SMITH/ALANMR/ANNMISS*ADT/C11
-JONES/PAULMSTR*INF
-SANDS/LISAMS#−
−CONNERS/KIMMS
Name field modify/delete
HELP – @
Change surname, single name field PNR*
−@NEILSON/HUGHMR
Change first name for passenger 2.2*
−2@.2/JOHNMR
Change PTC, for name 2.1
−2@.1*SRC
Change first name and PTC, name 1.1
−1@.1/MARYMS*GVT
Delete name 2.3
−2@.3
Delete entire name field 1
−1@
* before changing the name in a confirmed booking check the airline name change
policy
Airline Name change restrictions
HELP KRN
Display name restriction table, all participants
Display specific airline name restriction table
Display restrictions for airlines in PNR
KRN*
KRN*XX (xx = airline code)
KRN*I
Ignore PNR (IGN)
HELP IGNORE
Ignore
Ignore and Redisplay the PNR in the original form
May 2008
I
IR
25
RESERVATION MANUAL
End Transaction
HELP END
SCRIPTS/PNR/END PNR
End transaction
End transaction and Redisplay the PNR.
E
ER
Direct Response
HELP *DR
Display direct response (view airline record locator/s)
Display PNR
*DR
HELP *PNR*
SCRIPT/PNR/DISPLAY PNR
Display by record locator
*YZN42E
Display by surname
*-SMITH
Display by surname and date
*-HARRIS#21APR
Display by full name and date*
*-SIM/SUSANMISS#13JUL
Display by surname if spelling unknown
*-KE*
Redisplay name list
*L
Display portions of PNR
Display record
*R
Display itinerary only
*I
Display name
*N
Display SSR/OSI
*G
Display remarks
*M
*Name needs to be the same as shown in the passenger’s passport
OPTIONAL PNR FIELDS
FORM OF PAYMENT ( 5$ )
Form of payment – Agent Non-Ref
Form of payment – cash
Form of payment – check
Form of payment – credit card
with expiration date
Delete form of payment
Modify form of payment
HELP FOPRMK
5$AN
5$CA
5$CK
5$CCAX123456789012345P0297
5$@
5$@#5$CK
May 2008
26
RESERVATION MANUAL
MANUAL CREDIT CARD APPROVAL
HELPCK/
HELP APPROVAL
HELP CC CODES
INFO CK/
Approval received from automatic credit card authorization process.
Manual credit card approval with expiry date, ISO code, amount and IATA number
CK/AX1234567890123100P1210/GB/262/9966816
COMMISSION (5–CM)
Basic entry (percentage amount)
Modify commission
Delete commission field
HELP COMMRMK
HELP 5–CM
SCRIPTS/PNR/COMMISSION REMARK
SCRIPTS/PNR/COMMISSION REMARKS MENU
5–CM9
5@–CM11
5@–CM
GENERAL REMARKS (5)
HELP GENRMKS
HELP 5RMK
SCRIPTS/PNR/GENERAL REMARKS
You can enter general remarks into the PNR, using the 5 field (min 2 / max 69
characters)
Example of general remark
Example of adding multiple remarks
Display general remarks
Modify remark
Delete remark
Delete range of remarks
5 PAX REQUIRES BROCHURES
5 ADVSD PAX FARE NON REF#5 BUT
CAN CHANGE FOR FEE GBP50.00
*M
52@PSGR RCFM 21JUN
52@
51-2@
UNIQUE REMARKS (5.)
HELP UNIQUERMK
HELP 5.
Historical remark (recorded in PNR history)
Car remark
5.ZPSGR DECLINED B FARE
5.CCAR CANCEL NO. 4578A
Display unique remarks
Change unique remark
Delete unique remark
*U
5.C1@NEW MESSAGE
5.Z2@
May 2008
27
RESERVATION MANUAL
EMAIL ADDRESS
Add client email address
HELP EMAIL RMK
SCRIPT/PNR/CUSTOM ITINERARY
5-MTT*KELLY.JONES@WOLDSPAN.COM
Approx 3 minutes after End Transaction, an email is sent to this email address with a
link to ‘My Trip And More’.
Add additional address for name field
Item 2.1
5-MTAN2.1*JB.BROWN@HOTMAIL.COM
Travelport View Trip is a facility whereby travellers can view their travel itinerary online.
www.mytripandmore.com
May 2008
28
RESERVATION MANUAL
OTHER SERVICE INFORMATION (OSI)
HELP OSI
HELP 3@
SCRIPTS/PNR/GENERAL FACTS
Other Service Information is for notification only. No response is required from the
airline.
Create OSI
Send message to All airlines (YY) in itinerary
To Complete a Party of # (TCP)
Advise local contact
3OSI UA PSGR IS CHAIRMAN
3OSI YY PAX ON HONEYMOON
3OSI KLTCP4 BROWN X 3
3OSI DL CTCM MR J SMITH
07789 232441
Display OSI in GFAX
Delete OSI line 2
Delete range of OSI’s (lines 1 – 3)
Modify OSI line 2
*G
32@
31-3@
32@OSI KL TCP5 BROWN X 3
SPECIAL SERVICE REQUEST (SSR)
HELP SSR
SCRIPTS/PNR/GENERAL FACTS
Special Service Request requiring action from the receiving airline.
Display SSR in the GFAX
*G
Meals
HELP 3SA
HELP 3S1
All segments, all names,
Multiple segments, all names
Segment range, all names
All segments, Specific name
Multiple segments, range of names
Special meal with free format information
Range of segments, specific names
3SAVGML
3S2/3AVML
3S2/ /4KSML
3SAN1.2LSML
3S2/4N1−
−2.2VGML
3S1N1.2SPML/NO NUTS
3S1//3N1.1-1.2VGML
Wheelchair assistance
All segments, passenger 1.2
All segments, passenger 2.1
All segments, passenger 1.1
Segment 1, passenger 1.2
HELP SSRCHAIR
HELP WHEELCHAIR
3SAN1.2WCHR
3SAN2.1WCHS
3SAN1.1WCHR SPRAINED ANKLE
3S1N1.2WCHR
NB. Please take care to read the notes under HELP SSRCHAIR
May 2008
29
RESERVATION MANUAL
Child and Infant SSR remark
HELP CHILD
HELP INFT
HELP SRCHLD
HELP SSRINFT
Child SSR
Passenger 1.2, child, date of birth
3SAN1.2CHLD/03AUG02
Infant SSR
Infant without a seat (passenger 3.1), travelling with adult (passenger 1.1)
3SAN1.1INFT-3.1/18SEP07
Infant with a seat (passenger 3.1) with date of birth
3SAN3.1INFT/18SEP07
Frequent Flyer (FQTV)
LP FQTV
SCRIPTS/PNR/FREQUENT FLYER SSR
FQTV card and flown airline = same
Passenger travelling on different airline to
FQTV held
3S1N1.1FQTVDL1234567
3SSRFQTVNWHK/ US12345678−
−1.1
Note: Because you cannot modify and name select in one entry to change a FQTV
item, you must delete the old item and re-enter the new.
Miscellaneous
HELP SSRMISC
All segments, passenger 1.1 is deaf
All segments, passenger 1.1 taking a bike
3SAN1.1DEAF TAKING A DOG
3SAN2.1BIKE DIM 87CM X 87CM
Modify/delete SSR
HELP 3@
HELP SSR@
HELP EWR
End, Work and Redisplay PNR
End, Work, General fax (G lines) and
redisplay PNR
Modify SSR item
Cancel SSR (sends message to airline)
Delete single item from PNR (only if status is
NOT KK/HK)
EWR
EWGR
31@
32.XX
31@
May 2008
30
RESERVATION MANUAL
Passport Information
HELP PSPT
Transmits passport information of passenger to the airline by SSR:
3SSR PSPT AA HK1/2294H2/US/29OCT42/M/H-2.1 (spacing for clarity only)
|
|
|
|
| | | |
|
|
|
|
| | | Name select (mandatory)
|
|
|
|
| | Primary Passport Holder
|
|
|
|
| Gender
|
|
|
| Date of Birth
|
|
| Country of Issue
|
|
Passport Number
| Airline to which passport information is being sent
SSR code indicating Passport Information
Additional Passport Information template (PNR must be active)
*API
The Advance Passenger Information System (APIS) is information required to be given
by the passenger to the airlines when traveling to particular countries.
Claim PNR
INFO CLAIM
Display participating airlines
INFO CLAIM
DIVIDE PNR
HELP DIVIDE
Airlines have their preferred method of DIVIDE, so check with them prior to
dividing a PNR
If booking has been ended it is possible to divide a PNR.
Divide one surname (divide the party making the change)
Divide multiple names (ie. passenger 1.1 and 3.2)
Divide individual from surname
File the PNR
End transaction
REDUCE NUMBER IN PARTY ( $ )
D2
D1.1∗
∗3.2
D1.2
F
E
HELP REDUCE
Only recommended if the initial booking has not been ended.
Reduce number in party to 2 (airline segment)
Reduce number in party to 1 (AUX segment 2)
Delete appropriate name(s)
-1@ or -2@.1
$2
$1N2
Only use reduce entry PRIOR to End Transaction
May 2008
31
RESERVATION MANUAL
END AND COPY/CLONE A PNR
HELP EC
Itinerary/same dates and number in party
Itinerary/name/phone and remarks
Itinerary/party of 2
Itinerary segments/1 week later
Itinerary segements/1 week earlier
EC
EC*A
EC2
ECW1
ECW-1
SEATS
HELP STMAX
HELP SEAT
SCRIPTS/BOOK/SEAT MAPS
SCRIPTS/BOOK/SEAT REQUEST
Reserve seats - Generic
HELP 4RA
Reserve seats, all segments and all passengers
(Default to Non-smoking Aisle and adjacent)
Reserve seats, all segments and all passengers,
window and adjacent seats
Reserve segment 1 only for all passengers
Reserve seat, segment 3, Non-Smoking Window
4RA
4RA$W
4RS1
4RS3$W
Reserve seats – Specifc (via seat map)
HELP XX0 SEAT
INFO XX0 MAP
Display seat map for segment 1
Reserve Seat for Segment 1
Reserve Multiple Seats Segment 2
41*
4RS1$21A
4RS2$22BC
Manual seat request
HELP SSRMISC
Reserve seats all passengers, all segments (non smoking window) 3SANSSW
Reserve seats all passengers, all segments (non smoking aisle)
3SANSSA
Reserve seats via SEAT MAPS GO! Script
Script Index Cancel/modify seats
Book SEAT MAPS GO!
HELP 4R@
Change seat assignment for SSR seat item 1
Change seat assignment for SSR seat item 3 (generic code)
Cancel SSR seat item number 4
Cancel all seats for specific segment
Cancel all seats for all flights
Cancel Specific Segment and Name
May 2008
HELP 4RX
4R@1$25A
4R@3$W
4R@4
4RX2
4RX
4RX1-2.1
32
RESERVATION MANUAL
Display Seat facts (*S)
HELP SFAX
Display SFAX
*S
Save Seats (simultaneous changes)
HELP IS
Ignore and redisplay PNR/Save seats
IS
PARTIAL PNR HISTORY
HELP *HPARTS
Display full history
*H
R-1P P/
AD UA1481B 20SEP LASLAX ACKN HDQUA RRSFC6
R-P/ -CR- HDQ/1P EM UA 17APR07 0937Z 000000 ***
AS UA1481B 20SEP LASLAX SS2
620A 721A $ E
AS QF3121B 22SEP LAXLAS SS2
730A 845A $ E
R-P/ -CR- 1DQ/1P GS PM 17APR07 0937Z E00129 ***
R-AKA-MUCRM1A17093750 -CR- MUC RM 1A 17APR07 0937Z ***
AD UA1481B 20SEP LASLAX ACKN HDQUA RRSFC6
R-P/ -CR- HDQ/1P EM UA 17APR07 0937Z 000000 ***
AS UA1481B 20SEP LASLAX SS2
620A 721A $ E
AS QF3121B 22SEP LAXLAS SS2
730A 845A $ E
R-P/ -CR- 1DQ/1P GS PM 17APR07 0937Z E00129 ***
AD VS 43B 15SEP LGWLAS ACKN LGWVS C5BR67
AD VS 44B 27SEP LASLGW ACKN LGWVS C5BR67
SAMPLE OF PNR HISTORY CODES
CODE
---AB
AC
AD
AG
AL
AM
AS
AZ
EJ
HG
LPRG DTE
QP
QR
RSC
SK
TL
XB
XD
XE
XF
XG
XI
XJ
XK
XL
XM
XN
XO
HELP *HISTC
DEFINITION
---------PTA PNR - PURCHASER FIELD ADDITION
PTA PNR - ACTION FIELD ADDITION
ADDED DIRECT RESPONSE ACKNOWLEDGEMENT
ADDED SSR ITEM
RECORD LOCATOR ADDED
PTA PNR - FARE FIELD ADDITION
ADDED SEGMENT
ADDED UNIQUE 5.Z REMARKS
EXISTING MARRIED SEGMENT
DISPLAY SSR ITEMS OF HISTORY (HX GFAX)
RECORD LOCATOR
PNR PURGE DATE
QUEUE PLACEMENT
QUEUE REMOVE
RECEIVED FROM FIELD
SEGMENT WITH STATUS/ACTION ADVICE CODE/CHANGE
SCHEDULE CHANGE SEGMENT
TIME LIMIT - TICKET TO CONFIRM
PTA PNR - PURCHASER CHANGE
CANCELED DIRECT RESPONSE ACKNOWLEDGEMENT
CANCELED/DELETED ELECTRONIC TKT ACKN/AUTH
PHONE FIELD CHANGED/DELETION
CANCELED/CHANGED SSR ITEMS
PTA PNR- SPECIAL REMARKS CHANGE/DELETION
PTA PNR- PASSENGER CONTACT CHANGE
PTA PNR- MESSAGE FIELD CHANGE
RECORD LOCATOR CHANGE
PTA PNR - FARE CHANGE
CANCELED/DELETED NAME FIELD
CANCELED OTHER DATA
May 2008
33
RESERVATION MANUAL
XP
XQ
XR
XS
PTA PNR - NUMBER AND/OR VALUE AMOUNT CHANGE
STORED FARE QUOTE CHANGE/DELETIONx
PTA PNR - ROUTING FIELD CHANGE
CANCELED SEGMENT
PAST DATE
HELP PAST DATE
SCRIPTS/MISC/PAST DATE PNR REQUEST
Past day PNR request mask
HELP PAST DATE
QUEUES
HELP QUEUES
HELP EW
INFO QUEUES
INFO QNBR
SCRIPTS/MISC/QUEUES
WHAT IS IT?
Queues are an electronic method of sending and receiving
messages.
WHO?
Vendors (Airlines, Hotels, Cars), Colleagues and Branches
HOW?
Via your WORLDSPAN PNR either in segment status or in the ‘G’ field
(SSR’s)
To display a list of queues with ACTIVITY (with messages)
QCT*ALL
Queue Count / Display ALL PNR’s
System response:
>1112 23JUL
1DQ
PREF
QUEUE
0 URGENT
1 CONFOS
8 OPTIONS
9
7 SCHE CHGS
CAT
C 0 MESSAGES
C 0 MEALS ETC
C 0 7TAX/00/..
C 0
C 4
D/R
Q/TTL
2
1
1
17
2
1
D1
D4
D4
Access specific Queue, Category and Date Range
Q/7*C4*D4
Work (update) PNR (including G lines; SSR’s)
(End, Work G lines & Redisplay)
EWGR
IW
10
0
5
22
4
2
Work (update) PNR (excluding G lines) and retrieve EWR
(End, Work and Retrieve PNR)
Remove PNR off accessed Queue
QR
May 2008
34
RESERVATION MANUAL
Exit Queue and Ignore current PNR
QX#I
Exit Queue and End Transaction on current PNR
QX#E
Ignore PNR and send to the back of the queue
I
Place a PNR on specific Queue number (right now)
QEP/46
Place a PNR on specific Queue number (future date)
QF/46*24SEP
STATUS (ACTION) CODES
HELP ACTIONC
Action/Advice/Status codes are used to advise an update to the status of a segment and
the GFAX field (SSR)
CHANGING SEQUENCE OF STATUS/ACTION CODES
YES
KK
HK
NN
LL
SS
PN
HL
HK
NO
UC
MAYBE
UU
NO
YES
HOST SCHEDULE
CHANGE
OAL
UC
KL
WK
WK
HK
SC
HL
CANCELLED
FLIGHT
NEW FLIGHT
TK
HK
DEFINITION OF COMMON ACTION / STATUS CODES
HK
HL
KK
KL
LL
MK
NN
NO
Holding confirmed
Holding list (waitlist)
Confirmed from pending
Confirmed from list (waitlist)
List segment (waitlist)
Memo confirmed
Seat requested
No action taken
May 2008
PW
RR
SC
SS
TK
UC
UN
US
Priority waitlist (DL)
Reconfirm
New flight schedule (NW)
Segment sold
New flight schedule (OAL)
Waitlist closed (unable waitlist)
Unable - flight not operating
Unable to sell. Waitlist from seat sale
35
RESERVATION MANUAL
PB
PN
Priority waitlist (NW)
Space pending (request)
PS
Pending sale
FARES DISPLAY
UU List from pending (waitlisted)
WK Was confirmed (previously
confirmed segment)
HELP FARES HELP 4F
INFO 4FEXPL
SCRPTS/PRICE/FARE DISPLAY
SCRIPTS/PRICE/FARE RULES
Moneysaver Fare Display
HELP MONEYSAVER
Moneysaver is the WORLDSPAN published fare display
Basic entry (current day/time assumed)
Fare with type code
Fare with Passenger Type Code(PTC)
4FLONBRU
4FLONLONRW
4FBRUWASYTH (youth)
4fBRUWASSRC (senior)
Specific Carrier Fare Display
Basic entry (normal and excursion fares)
Multiple airlines (maximum 5)
4FBAHAMM-SV
4FGLACGN-LH-KL
Ultimate Fare Search
HELP UFS
Seasonal
Leave date
Leave and return date (all edits)
Specific airline (all edits)
Leave and return number of days
4FLAXLON/S30JUN
4FFRABRI/L12SEP
4FLHRAMS/L3AUG/R30AUG
4FAMSFRA-KL/L21JAN/R29JAN
4FPARHKG-AF/L15MAR/R10D
Fare Continuation Entries
HELP 4FOPT
Redisplay last fares display
Convert availability display to fares display
Convert fares display to availability display
Change to specific airline
Change to specific PTC
Change to a Moneysaver fares display
May 2008
4F*
4F.A
A.4F
4F*-SA
4F*SRC
4F*A
36
RESERVATION MANUAL
Rules from Fare Display
HELP RULES
INFO RULES
SCRIPTS/PRICE/FARE RULES
Fare Mini-Rule (from line number)
Redisplay fare rule
List of applicable categories
Specific category access (PEN =Penalty)
Specify multi categories of rules (max of 5)
4F.R2
4F.R*
4F.R1#MENU
4F.R1#PEN
4F.R1#PEN/FLT/ADV/SEA/BLA
AUTOPRICING
HELP PRICING
HELP 4P
HELP 4PLF
HELP 4PLI
HELP $P
SCRIPTS/BOOK/ePRICING
Autopicing entries
Price as booked
Price lowest available fare in Direct Access
Price lowest available fare and rebook
Price lowest potential fare
Price fare specifying booking code
Price segments 1 and 4
Price using PTC
Price using multiple PTCs
Price using PTCs and segment select
Power pricing
Power pricing with Direct Access
Direct flights only
Rebook alternative 2
Book alternative 1 and keep existing booking
Power shopper basic entry
Direct flights only
Multi airport
Via connecting point
Booking for 3 passengers
Return 20 Jul
$P@10JULAMSNYC/R20JUL
Open jaw
$P@10JULBRUROM/R1JULMILBRU
4P
4PLF@
4PLFB@
4PLFQ@
4P.C
4PS1/4
4PPCNN
4PPADT/CNN
4PPADT/CNN#S1/4
4PLI
4PLI@
4PLID
4PLIB2
4PLIB1K
$P@10JULAMSROM
$P@10JULAMSNYC#D
$P@10JULAMSNYC#M
Power quote
4I
May 2008
$P@10JULBRUHKGXFRA
$P@10JULAMSNYC#P3
37
RESERVATION MANUAL
Create Ticket Record / Store far in PNR
HELP 4P*
Create Ticket Record
Store fare in PNR
Copy Ticket Record to PNR
4P*
4PQ
4PQC
Display Ticket Record and Stored Fare Quote
Display Stored Fare Quote
Display Ticket Record
HELP 4*
4*Q or *FQ
4*
Delete Pricing
Delete Ticket Record
Delete Stored Fare Quote
4P*@
4PQ@
Fare Rules from Pricing
To display fare components
To display specific component
To display specific component and PTC
ERROR RESPONSES
HELP 4PR
4PR
4PR-1
4PRPADT-1
INFO ERROR
Display error responses index
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May 2008
INFO ERROR
38