I just received notice from the DMV that our closest

I just received notice from the DMV that our closest DMV branches will be temporarily
closing on a rotating schedule. This is part of DMV’s efforts to upgrade computer systems
that will allow them to offer more online services.
The following is the closing schedule:
•
2/17 – 2/20
Bridgeport, Stamford and Norwalk offices, and the
Stamford photo license center
•
2/24 – 2/27
New Britain and Enfield offices
•
3/3 – 3/6
Willimantic, Putman and Norwich offices
•
3/10 – 3/13
Waterbury, Winsted and Danbury offices
•
3/17 – 3/20
Hamden and Old Saybrook offices
•
3/24 – 3/27
Wethersfield office
•
Note: The offices will have their normal half-day Saturday operations.
I attached DMV’s full announcement below.
All the best,
Theresa Conroy
DMV Branch Offices Will Alternate Shutdowns for
Customer-Service Upgrade, Other Improvements
New Computer System to Bring More Online Services
WETHERSFIELD – The Department of Motor Vehicles announced today that for six
weeks, starting next Tuesday (February 17), various branch offices statewide will
alternately close for a major customer-service upgrade and computer system
improvements allowing more online services.
Two offices each week will shut while employees have training on how to operate the new
system. DMV plans to make an announcement after the training about progress and when
customers can expect a startup of the new system.
“We are alternating the closings to avoid major inconveniences that could come with
shutting all offices for one week. This new system, when up and running, will bring many
more customer service benefits than we have now,” said DMV Commissioner Andres
Ayala, Jr.
The following is the closing schedule:
• 2/17 – 2/20
Bridgeport, Stamford and Norwalk offices, and the Stamford photo
license center that is by appointment only.
• 2/24 – 2/27
New Britain and Enfield offices
• 3/3 – 3/6
Willimantic, Putman and Norwich offices
• 3/10 – 3/13
Waterbury, Winsted and Danbury offices
• 3/17 – 3/20
Hamden and Old Saybrook offices
• 3/24 – 3/27
Wethersfield office
• Note: The offices will have their normal half-day Saturday operations.
While two offices will close each week, one of them will continue to handle only learner’s
permit test appointments. These comprise one of the highest-in-demand services DMV
offers. Customers are advised to check the agency website (ct.gov/dmv) for any updates
before going to a branch office.
With these office closings, DMV is advising customers to:
• Expect some delays at branch offices. Check real-time online wait times
atct.gov/dmv or through a download of DMV’s app at ct.gov/dmv/apps
• Don’t wait to renew. Do it now.
• Renew vehicle registrations by mail or online if your renewal indicates you are
eligible.
• Go to the nearest AAA office for license renewals to avoid lines. ct.gov/dmv/AAA.
The DMV’s aging computer systems are 40 to 50 years old and lack connections with
each other to deliver cost-effective and efficient services to our customers.
One major benefit from the computer changeover will be additional vehicle registration
services available on the web.
Online transactions will include:
• Improving the existing online registration renewal program.
• Online checking for items, such as unpaid property taxes, lack of insurance,
delinquent parking violations, which can hold up a registration renewal and cause
repeat trips to DMV.
• Reprinting a registration certificate from a home or other computer.
• Canceling a registration online.
Ordering online special plates, such as vanity plates.
Ordering online replacements for mangled plates.
Providing customers with an option for DMV to contact them either by mail or email.
The modernization of DMV's computers has also paved the way for several other
changes. Online services offered already include:
• Learner's permit testing by appointment.
• Real-time connections to DMV for leasing companies and car dealerships wanting
to register vehicles purchased or leased by their customers.
• Checking driver's license status.
• Viewing wait times at DMV Offices.
• Filling out a vehicle registration form at home and printing it.
• Car dealers being able to renew their business licenses.
• Canceling lost or stolen license plates.
• Registration renewals for vehicle owners who have no outstanding obligations,
such as delinquent property taxes, late emissions tests, unpaid parking tickets or
other kinds of issues prohibiting renewal.
• International Registration Plan (IRP) renewal payments for trucking companies.
• Registration status checks.
• Vanity plate availability.
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