15 Years of Excellence

vv
20/11/09
15:07
Page 1
ADVERTISING FEATURE
15 Years of Excellence
Back in 1994, Steve Nelson had a vision for a company that
would lead the CCTV monitoring industry. The Company would
secure premises across the world, protect thousands of staff and
increase the profitability of its clients. Priding itself on the level of
service it would provide, this company would set the benchmark
for others to follow. 15 years later this vision has been realised…
The early 1990’s was a difficult time for the
UK economy. The recession had hit UK
Companies hard and although Security
remained high on the agenda for most, many
were forced to look at ways of reducing costs.
One such area which came under the
microscope was the cost of manned guards.
With his detailed knowledge of both the CCTV
& Guarding industries, Steve recognised a gap
in the market and more importantly identified a
solution – remote secure control rooms
provided at a fraction of the cost of manned
guards. And so in September 1994, Visual
Verification was born in Garston, Liverpool.
monitoring station in the UK to be awarded
Approved Contractor Scheme (ACS) status by
the SIA, and in addition one of the Directors
now sits on the SIA’s Strategies and Standards
Committee. Visual also holds EDI training
status so it has the ability to train and examine
(both internal and external) control room staff
in-house to the SIA’s exacting standards.
The services Visual can offer its clients have
developed over time but the ethos of the
Company remains the same, as reflected in
our mission statement:
Our security services protect the livelihood of
our customers and increase their profitability.
Our mission is to excel in the provision of
remote monitoring services using different
technologies and communications and to
provide complete customer satisfaction
across differing industries, environments and
countries. We constantly aim to push the
boundaries of remote monitoring.
Today as the economic conditions mirror
those of the early 1990’s, the Company is well
placed to cement its position at the forefront of
the remote monitoring market, providing
security services at a fraction of the cost of
more traditional methods.
Today the Company is the largest
independent monitoring station in the UK and
operates from large purpose-built premises in
Timperley, Cheshire. Using the latest
technological advances and the best available
staff, Visual Verification provides services
across the UK & Ireland to premises ranging
from the homes of international footballers to
local convenience stores.
The Company prides itself on meeting the
latest British standards and all CCTV Operators
are licensed by the Security Industry Authority
(SIA). In 2006 the Company became the first
meet the team...
contact us on 0844 415 7777
Steve Nelson
OPERATIONS DIRECTOR
Chris Connors
SALES & MARKETING
MANAGER
Steve Gratton
GENERAL MANAGER
Darren McKenna
SENIOR SUPERVISOR
vv
20/11/09
15:07
Page 2
ADVERTISING FEATURE
Dedicated to Monitoring
Dedicated Micros, the world’s
leading DVR manufacturer, is
pleased to celebrate 15 years
of close partnership with Visual
Verification.
ensure that any devices carrying the NetVu
Connected logo will seamlessly connect,
removing interoperability headaches. This
unique offering is invaluable in a world where
the demand for fully integrated security
systems is becoming paramount.
Dedicated Micros – part of AD Group – was
founded in 1982 by leading entrepreneur
Mike Newton. Headquartered in Warrington,
Cheshire, Dedicated Micros’ equipment
records more than seven millions images
every second of everyday and is installed in
some of the most prestigious and security
conscious locations. The technological
developments pioneered by Dedicated Micros
have formed many of the building blocks for
the success of today’s CCTV industry. A
catalogue of prestigious awards also reflects
Dedicated Micros commitment to innovation
and excellence.
Back in 1994, Visual Verification’s first ever
client was monitored via a DVST, Dedicated
Micros’ then leading-edge remote
surveillance system. Johnson Controls
Automotives of Speke, Liverpool had
particular security requirements which were
met by the DVST product. Johnson Controls
remain a client of the company to this day,
and their latest premises in Halewood are
now monitored via Dedicated Micros’ DS2
transmission system.
Dedicated Micros has developed its core
NetVu Connected technology platform to
Visual Verification are acutely
aware of the importance of
meeting and maintaining the
latest British Standards. We
have a long standing
relationship with the Security
Systems & Alarms Inspections
Board (SSAIB) who certify the
company to a number of
accreditations.
surveillance technology. As Chris Connors
(Sales & Marketing Manager) comments: “The
Netvu platform is our most popular system for
new premises and continues to meet the
needs of our clients both in terms of quality
and performance. We have had a long and
successful relationship with DM and hope that
this continues for many years to come”.
To celebrate this ongoing partnership
between these two established UK
companies, Visual Verification is currently
offering any new customer a Dedicated
Micros’ SD Range DVR (8 channels/30 days)
FREE of charge *. The SD Range offers the
user a high performance, easy to use plug
and play DVR with selectable record
duration. The unit offers the perfect
combination of out of the box practicality and
unrivalled levels of performance, making it
the ideal mid-level DVR. If you have any
clients who are interested in this offer
please contact the Visual Sales Team on
0844 415 7777.
(*conditions
apply)
Since 1994, Visual Verification has monitored
hundreds of Dedicated Micros’ advanced
CCTV solutions, such as the new range of DVIP enterprise video servers, ensuring its
customers get the best of the latest
Our Control Room is operated to BS5979 cat
II. This governs the physical construction of
the building, the integrity of the equipment
within it and the existence of a universal
back-up facility. The requirements also
include a complete audit trail, staff vetting (to
BS7858) and the need for detailed
operational requirements. The Company is
also certified to BS8418 – the first standard
for the installation and remote monitoring of
detector-activated CCTV systems – and the
quality standard ISO9001:2000.
response withdrawn. We have seen a sharp
increase in Police call-outs during 2009,
resulting in a record number of arrests for
the Control Room.
The Company is also an active member of the
BSIA and sits on the RVRC sub-committee.
This allows the Company to contribute to the
industry as a whole and keeps our staff
informed of the latest industry developments.
Recognition by the SSAIB provides Visual
Verification with complete certifications as
required to gain approval by Police Forces
across the country. This relationship is
increasingly vital. As Police Forces continue
to clamp down on persistent false alarms
sites are increasingly at risk of having their
timeline...
1994
Established, September
1997
Relocated to Manchester
1999
ISO9000 Accreditation
2001
Ifsec Award
2001
New Control Room
vv
20/11/09
15:07
Page 3
Alarm Monitoring Services
Visual Verification are a fully
certified Alarm Receiving
Centre. The Company is fully
BT Redcare enabled, and after
its recent upgrade to Bold’s
Gemini Software, can offer its
clients seamless alarm
monitoring services through
Redcare, Webway & Digital
Communicators.
In addition, we have the ability to monitor
audio verified systems through a variety of
intruder alarm panels. There has been a rapid
growth in the monitoring of domestic
premises via these systems over the past 12
months and predictions suggest this growth
will continue over the coming years. New
systems are now within the price range of
domestic customers and the seamless
monitoring of the systems adds an additional
and crucial level of security.
Thanks to Bold Communications, Visual can
offer its clients a fully integrated service for all
of their security needs…
to-end products and solutions for the efficient
communication and management of alarms
and other data in control rooms. Today, Bold
supports more than 220 central station
customers as UK market leader for monitoring
products and, for the future, targeted research
and investment continues to ensure that users
of Bold systems maintain this advantage.
This long and successful partnership with
companies like Visual Verification has allowed
us to develop a deep and practical
understanding of their operational and
technical requirements. As a result, we
employ the latest development methods and
work in close partnership with other leading
industry suppliers to deliver dependable and
innovative integrated solutions incorporating
alarm management, CCTV, access control,
lone worker protection and GPS tracking. In
this way, a wide diversity of security solutions
are brought together in a single, powerful but
easy to use management system which
precisely meets the needs of the user.
Security management is more than just
software. Visual Verification value usability,
high volume traffic handling, intelligent
management reporting, regular new feature
releases and friendly, reliable support
throughout the system lifecycle. Attention and
commitment to all these areas provide the
basis for the durable and industry-leading Bold
reputation which our clients rely upon.
Bold Communications
The needs of Visual Verification and its clients
are unique. They are based on the particular
requirements and objectives of the individual
organisations which all vary widely. We take
the view that the provision of security services
should be driven by operational requirements
rather than the use or availability of any
particular technology.
Understanding this essential requirement has
been at the centre of Bold’s design
philosophy. For over 25 years, Bold
Communications has dedicated its resources
to serving UK and international security central
station markets, providing a portfolio of end-
Gemini Security
Management
Software
delivers a coherent and coordinated response
to events and alarms, regardless of how they
were acquired. Gemini facilitates a rapid and
consistent response to incidents, higher
customer service levels and timely provision
of management information, reports and
analytical data.
This has resulted in a product that provides
context-specific functions, relevant supporting
information and procedures when they are
needed. Gemini also provides a high degree of
automation and a flexible approach in catering
for a widely differing range of requirements
and service levels.
Latest Microsoft technologies are incorporated
in Gemini, taking full advantage of emerging
and industry standard database, server, web
and user interface technologies. Gemini can
be deployed and configured more quickly and
effectively than previous generation systems.
Gemini incorporates a number of automatic
and remote diagnostic features, enabling
support and administration to be carried out in
a greatly simplified way – often without the
need to visit the client’s site.
Gemini is an all-new, fully integrated
and web-enabled security management
and automation system, designed to
meet the wide-ranging needs of Visual
Verification.
Gemini provides for complete
integration of security, fire, access
control, plant and environmental alarms
with CCTV and audio. Operationally this
ADVERTISING FEATURE
Dedicated to Monitoring
Dedicated Micros, the world’s
leading DVR manufacturer, is
pleased to celebrate 15 years
of close partnership with Visual
Verification.
ensure that any devices carrying the NetVu
Connected logo will seamlessly connect,
removing interoperability headaches. This
unique offering is invaluable in a world where
the demand for fully integrated security
systems is becoming paramount.
Dedicated Micros – part of AD Group – was
founded in 1982 by leading entrepreneur
Mike Newton. Headquartered in Warrington,
Cheshire, Dedicated Micros’ equipment
records more than seven millions images
every second of everyday and is installed in
some of the most prestigious and security
conscious locations. The technological
developments pioneered by Dedicated Micros
have formed many of the building blocks for
the success of today’s CCTV industry. A
catalogue of prestigious awards also reflects
Dedicated Micros commitment to innovation
and excellence.
Back in 1994, Visual Verification’s first ever
client was monitored via a DVST, Dedicated
Micros’ then leading-edge remote
surveillance system. Johnson Controls
Automotives of Speke, Liverpool had
particular security requirements which were
met by the DVST product. Johnson Controls
remain a client of the company to this day,
and their latest premises in Halewood are
now monitored via Dedicated Micros’ DS2
transmission system.
Dedicated Micros has developed its core
NetVu Connected technology platform to
Visual Verification are acutely
aware of the importance of
meeting and maintaining the
latest British Standards. We
have a long standing
relationship with the Security
Systems & Alarms Inspections
Board (SSAIB) who certify the
company to a number of
accreditations.
surveillance technology. As Chris Connors
(Sales & Marketing Manager) comments: “The
Netvu platform is our most popular system for
new premises and continues to meet the
needs of our clients both in terms of quality
and performance. We have had a long and
successful relationship with DM and hope that
this continues for many years to come”.
To celebrate this ongoing partnership
between these two established UK
companies, Visual Verification is currently
offering any new customer a Dedicated
Micros’ SD Range DVR (8 channels/30 days)
FREE of charge *. The SD Range offers the
user a high performance, easy to use plug
and play DVR with selectable record
duration. The unit offers the perfect
combination of out of the box practicality and
unrivalled levels of performance, making it
the ideal mid-level DVR. If you have any
clients who are interested in this offer
please contact the Visual Sales Team on
0844 415 7777.
(*conditions
apply)
Since 1994, Visual Verification has monitored
hundreds of Dedicated Micros’ advanced
CCTV solutions, such as the new range of DVIP enterprise video servers, ensuring its
customers get the best of the latest
Our Control Room is operated to BS5979 cat
II. This governs the physical construction of
the building, the integrity of the equipment
within it and the existence of a universal
back-up facility. The requirements also
include a complete audit trail, staff vetting (to
BS7858) and the need for detailed
operational requirements. The Company is
also certified to BS8418 – the first standard
for the installation and remote monitoring of
detector-activated CCTV systems – and the
quality standard ISO9001:2000.
response withdrawn. We have seen a sharp
increase in Police call-outs during 2009,
resulting in a record number of arrests for
the Control Room.
The Company is also an active member of the
BSIA and sits on the RVRC sub-committee.
This allows the Company to contribute to the
industry as a whole and keeps our staff
informed of the latest industry developments.
Recognition by the SSAIB provides Visual
Verification with complete certifications as
required to gain approval by Police Forces
across the country. This relationship is
increasingly vital. As Police Forces continue
to clamp down on persistent false alarms
sites are increasingly at risk of having their
Alarm Monitoring Services
Visual Verification are a fully
certified Alarm Receiving
Centre. The Company is fully
BT Redcare enabled, and after
its recent upgrade to Bold’s
Gemini Software, can offer its
clients seamless alarm
monitoring services through
Redcare, Webway & Digital
Communicators.
In addition, we have the ability to monitor
audio verified systems through a variety of
intruder alarm panels. There has been a rapid
growth in the monitoring of domestic
premises via these systems over the past 12
months and predictions suggest this growth
will continue over the coming years. New
systems are now within the price range of
domestic customers and the seamless
monitoring of the systems adds an additional
and crucial level of security.
Thanks to Bold Communications, Visual can
offer its clients a fully integrated service for all
of their security needs…
to-end products and solutions for the efficient
communication and management of alarms
and other data in control rooms. Today, Bold
supports more than 220 central station
customers as UK market leader for monitoring
products and, for the future, targeted research
and investment continues to ensure that users
of Bold systems maintain this advantage.
This long and successful partnership with
companies like Visual Verification has allowed
us to develop a deep and practical
understanding of their operational and
technical requirements. As a result, we
employ the latest development methods and
work in close partnership with other leading
industry suppliers to deliver dependable and
innovative integrated solutions incorporating
alarm management, CCTV, access control,
lone worker protection and GPS tracking. In
this way, a wide diversity of security solutions
are brought together in a single, powerful but
easy to use management system which
precisely meets the needs of the user.
Security management is more than just
software. Visual Verification value usability,
high volume traffic handling, intelligent
management reporting, regular new feature
releases and friendly, reliable support
throughout the system lifecycle. Attention and
commitment to all these areas provide the
basis for the durable and industry-leading Bold
reputation which our clients rely upon.
Bold Communications
The needs of Visual Verification and its clients
are unique. They are based on the particular
requirements and objectives of the individual
organisations which all vary widely. We take
the view that the provision of security services
should be driven by operational requirements
rather than the use or availability of any
particular technology.
Understanding this essential requirement has
been at the centre of Bold’s design
philosophy. For over 25 years, Bold
Communications has dedicated its resources
to serving UK and international security central
station markets, providing a portfolio of end-
Gemini Security
Management
Software
delivers a coherent and coordinated response
to events and alarms, regardless of how they
were acquired. Gemini facilitates a rapid and
consistent response to incidents, higher
customer service levels and timely provision
of management information, reports and
analytical data.
This has resulted in a product that provides
context-specific functions, relevant supporting
information and procedures when they are
needed. Gemini also provides a high degree of
automation and a flexible approach in catering
for a widely differing range of requirements
and service levels.
Latest Microsoft technologies are incorporated
in Gemini, taking full advantage of emerging
and industry standard database, server, web
and user interface technologies. Gemini can
be deployed and configured more quickly and
effectively than previous generation systems.
Gemini incorporates a number of automatic
and remote diagnostic features, enabling
support and administration to be carried out in
a greatly simplified way – often without the
need to visit the client’s site.
Gemini is an all-new, fully integrated
and web-enabled security management
and automation system, designed to
meet the wide-ranging needs of Visual
Verification.
Gemini provides for complete
integration of security, fire, access
control, plant and environmental alarms
with CCTV and audio. Operationally this
timeline...
2003/5
BS5979/BS8418
accreditation
2005
Alarm Monitoring launch
2006
SIA Approved Contractor Control Room extension
Scheme approval
2007
2009
15th Anniversary
1994
Established, September
1997
Relocated to Manchester
1999
ISO9000 Accreditation
2001
Ifsec Award
2001
New Control Room
2003/5
BS5979/BS8418
accreditation
2005
Alarm Monitoring launch
2006
SIA Approved Contractor Control Room extension
Scheme approval
15th Anniversary, Sep 2009
2007
2009
15th Anniversary, Sep 2009
vv
20/11/09
15:07
Page 4
Expanding the Excellence
Today, Visual Verification
provide a plethora of security
services to their clients across
the UK & Ireland. From our
British Standard Control Room
we offer everything from
guarding check call services to
broadband provision. As the
available technology improves
along with our expertise, the
services we can offer our
clients are always developing.
Here is a just flavour of what
the Company currently
provides:
Access Control
At any site staff and visitor access (vehicle
and foot traffic) can be controlled remotely
through the use of turnstiles and barriers. This
provides a ‘virtual concierge’ service which
replaces both physical buildings and security
guards, thus cutting overhead costs and
increasing efficiency. Using ANPR (Automatic
Number Plate Recognition) and the latest
receiving software, reception and site
management functions can be provided
remotely at a fraction of the cost of manned
guarding.
The Managed Service
Visual Verification’s fully managed service has
taken the industry by storm. Here, dedicated
workstations and operators provide clients
with round the clock protection using CCTV,
intruder alarms and perimeter detection. In
addition, Access Control, ANPR, and the latest
software, enables the Company to provide
reception functions, health & safety
instructions and vital management information
24 hours per day. The service evolves
depending on the client’s specific
requirements and continues to provide huge
cost savings across many industries.
Check Calls
Many Guarding firms now use Visual
Verification to provide their Check Call
services. This very important service
(which is required under lone worker
legislation) protects the guard and keeps
him in contact with the 24 Hour control
room as and when required. Guards book
on and off via the automated software and
make their regular check calls to an agreed
schedule. If check calls are not made or a
duress code is used, the subsequent alarms
are dealt with by our operators in line with
tailored requirements.
Vehicle Tracking
Using the latest Satcom software our CCTV
operators monitor vehicles across the UK &
Ireland for a number of high profile clients.
Panic alarms, fire alarms, inactivity alarms
and many other signals are received and
responded to and, in addition, any deviation
from a pre-ordained route is flagged as an
alarm in the control room and escalated
accordingly. This service offering routinely
secures highly sensitive and high value stock,
using the latest communications solutions.
Internet Service
Provision
The Company’s 24 Hour IT department offers
clients ADSL provision, pre-configured routers
and project management. Their detailed
knowledge and experience mean that the latest
technical assistance is always available to
clients and installers alike.
Call Centre Facilities
Our Control Room routinely provides out of
hours call handling for our clients who are
safe in the knowledge that each call is
recorded, logged and reported, thus providing
an effective management tool.
CONTACT:
Experience the Excellence
Tel: 0844 415 7777
meet the team...
Web: www.visualverification.com
Email: sales@visualverification.com
Visual House, Unit 15, Attenburys Park
Estate, Attenburys Lane, Timperley,
Cheshire, WA14 5QE
ADVERTISING FEATURE
John Parish
IT MANAGER
Marianne Jones
SALES & MARKETING
ASSISTANT
Michelle Horner
ACCOUNTS ADMINISTRATOR
Faye Hunn
CREDIT CONTROL