WELCOME [www.uawtrust.org]
Transcription
WELCOME [www.uawtrust.org]
WELCOME to the Blues Open this resource guide first to get the most out of your 2015 Medicare Plus Blue Group benefits SM 2015 Medicare PLUS Group PPO Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association. PPO UAW Trust – Missouri Medicare Plus Blue is a PPO plan with a Medicare contract. Enrollment in Medicare Plus Blue depends on contract renewal. H9572_O_2015URMBT-MORsrcGd FVNR 1014 Thank you for choosing Medicare Plus Blue! Welcome to the Blues. We're celebrating our anniversary. We're 75 years new! Your Blues plan includes more than just reliable medical coverage. We know you want all your health care benefits to be at your fingertips, ready to support you and easy to understand, so we’ve pulled together the basics in this easy‑to‑use Resource Guide. Hang on to it and use it throughout the year. Table of Contents What you can expect............................................................................. 2 Your Medicare Plus Blue Group plan replaces and enhances Original Medicare. Learn what that means as your membership starts. Learn the basics.................................................................................... 4 Find out what it means to be a member of a preferred provider organization, or PPO, and the helpful basics of your Medicare Plus Blue Group plan. Get the most of your benefits................................................................ 8 Whether you’re in good health or coping with an illness, you’ll find we have programs and services you’ll want to use. Save on products and services............................................................ 12 As a Blues member, you have access to loads of savings and special discounts close to home and around the country. Consider these helpful pointers.......................................................... 14 Discover a few state and federal programs that you should be aware of and consider. Also, the guide on Page 14 helps you use your Evidence of Coverage. Resources.............................................................................. Back cover We've pulled together many plan resources and contact information for you in one handy list. Benefits, provider network, premium and/or copayments/coinsurance may change on January 1 of each year. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments and restrictions may apply. The Medicare Plus Blue website is www.bcbsm.com/UAWTrust. While website addresses for other organizations are provided throughout this booklet, Blue Cross Blue Shield of Michigan does not control these sites and is not responsible for their content. Five quick steps You'll find these steps will help you get the most out of your Blues coverage. STEP 1 STEP 2 STEP 3 4 STEP STEP 5 Start using your ID card! Use your Blues ID card the day your coverage starts. We send new members their ID cards in a separate mailing. Show your doctor and other providers your ID card every time you need care. Register in our members-only site online. Here’s why. Track your health care spending, sign up to receive certain documents online, and take advantage of member discounts by registering in the secured member section of www.bcbsm.com/UAWTrust. You'll need your Blues ID card when you first sign up. Confirm your doctor. If you don't have one, pick a primary care doctor who coordinates your care. See Page 4 for how to find a doctor. Fill out your annual health survey. Complete your Medicare Advantage Health Assessment as soon as you get it in the mail (we send it out a few weeks after the start of your plan year). It's completely confidential and doesn't affect your coverage. We’ll send you the results to discuss with your doctor. Get your annual checkup. Make an appointment for your annual checkup with your doctor so you can begin taking advantage of your benefits, including free preventive care. Tools you can use Looking for more information about your plan benefits and extras? Want to find helpful tools and health information online? It’s all at your fingertips! 1 Keep your Evidence of Coverage and plan riders handy. See Page 14 in this booklet for a guide to some of the most frequently requested information. : Bookmark our website www.bcbsm.com/UAWTrust on your computer. The secured member section opens up all kinds of helpful information and online tools to help you live well, get better and stay healthy. UAW Trust – MO n Medicare Plus Blue Group Resource Guide n Five quick steps n 1 What you can expect from your Blues plan Look for these helpful icons throughout this guide to get more information on the topics covered. (phone numbers : online information mail 1paper documents How to use this guide Your Medicare Plus Blue Group plan replaces and enhances Original Medicare. We cover everything that Medicare does, plus more, all in one plan. We explain many features of your plan here, starting with what you can expect to receive from us and what you need to do as a Medicare Plus Blue Group member. Expect to hear from us Your membership confirmation and ID card Shortly after we received notice of your membership, we sent you a letter confirming your enrollment. If you’re new to the Blues or recently changed from one Blues plan to another, we also sent your new Blues ID card. KIT Member kit New members: This resource guide is part of your Blues welcome kit, which includes several documents that the federal government requires us to send you. In this kit you’ll find: 1 Your Evidence of Coverage, or EOC, and any plan riders issued to you (together, they make up your legal contract with us) 1 A provider locator flier with instructions for using our online provider search tool 1 A PHI Authorization form and a wallet card benefit summary Renewing members: This resource guide is part of your annual membership kit. Your kit includes the documents listed above along with your Annual Notice of Changes. Read through them and keep them handy. Medicare Advantage Health Assessment In the next month or so, we’ll mail a Medicare Advantage Health Assessment for you to fill out and return. The federal government requires us to send this survey to all members each year. Rest assured, the information does not affect your enrollment and is kept confidential. You’ll receive a report back that you can share with your doctor. 2 n What you can expect n Medicare Plus Blue Group Resource Guide n UAW Trust – MO What happens next? ( You’ll hear from us throughout the year as we keep you informed about your plan, your health and opportunities to take advantage of as a member of Medicare Plus Blue. We want to help you First and foremost, we want to help you make the best possible use of your plan. Second, the federal Centers for Medicare & Medicaid Services requires us to send several documents to every plan member at certain times of the year. This includes your: Evidence of Coverage Annual Notice of Changes Find it online Did you know? We post many of our plan documents on our website, www.bcbsm.com/UAWTrust. For example, you can: Search for certain words or phrases in the Evidence of Coverage Sign up for electronic benefit statements Explanation of benefits statements Find discounts and special offers for Blues members We want to save you money And much more! Everything is right at your fingertips. To help keep the cost of health care down, we do our best to combine helpful information in a few general documents – like our member magazine MyBlueSM Medicare. You may need special information There may be times when you’ll need help with a chronic illness such as heart disease or diabetes, so we'll send you materials or call you about a specific program. There also may be events during the year that we want you to be aware of, so we'll send notices of those. It’s all part of your benefits as an appreciated Blues member. How are we doing? You may receive surveys asking for your opinion of our plan, our network doctors and the care you receive. If you do, please complete and return each survey as directed. Our goal is to make sure your needs are met and the care you receive meets the highest standards of quality. We’re always looking for ways to provide better coverage and service. Please note: Your answers are confidential; they don't affect your coverage. We simply appreciate your honest feedback. So check your mailbox throughout the year. And don't be surprised if you get a phone call from us. UAW Trust – MO n Medicare Plus Blue Group Resource Guide n What you can expect n 3 Learn the basics of your health plan Look through You’re a member of a PPO this section What does that mean? Preferred Provider Organizations contract with health care providers, such as (and those hospitals and doctors, to create a network of participating providers. that follow) As with any health plan, you should have a steady relationship with a trusted for information primary care doctor for ongoing care. As a PPO group plan member, you don't need a referral from your primary care doctor to see a specialist. Your primary and tips to doctor can coordinate your care. help you all We’ve made preventive care the foundation of our coverage because it’s easier year long. to stay healthy than it is to get healthy. We also help manage sudden and ongoing medical conditions to help you feel your best. Thousands of doctors accept your Blues ID card Show your Blues card to get your medical care Our plan gives you access to thousands of primary care doctors and specialists.* These doctors accept our payment and the share of the costs that you pay as payment in full. However, you can go to any doctor who accepts Original Medicare and your Medicare Plus Blue Group ID card. Three ways to find a Blues Medicare Advantage PPO doctor: : www.bcbsm.com/UAWTrust –– Click on Find a Doctor. –– Select the type of search you want to do. You can also log in to our member website to do a more personalized search. 1 Refer to your provider locator flier. (Call Customer Service at the number on the back of this guide. *Source: MA PPO Network Data report, August 2014. 4 n Your health plan basics n Medicare Plus Blue Group Resource Guide n UAW Trust – MO Get the most from your next doctor visit Focus on your main concerns when you see your doctor. You'll get quality time and leave with a feeling of greater satisfaction. Take a written list of your top two or three health concerns. For each one, ask your doctor "What do I need to do?" and "Why?" Use the results from your Medicare Advantage Health Assessment to start the conversation. Then jot down the answers and other notes to refer to later. See your doctor and get preventive care. It's important to your well‑being. Conversations to have with your doctor Your doctor can help with difficult or embarrassing topics, so don't be afraid to speak up. Make it a point to talk with your doctor about the concerns listed below. TOPIC QUESTIONS TO ASK Exercise and physical activity What kind of exercise is right for me? Are there any limitations I have to be aware of? Body mass index (BMI) What is a healthy weight for my height? Why is my BMI so important to my well-being? Am I at risk for any chronic conditions? Memory and mental health Is it normal for me to forget things or to feel sad or blue? Bladder control What can I do to prevent leaking when I laugh, cough or sneeze? Risks of slipping and falling Could my medication make me feel weak or dizzy? What could cause me to fall repeatedly? Age‑related medication risks Based on my age, are any of my medications risky for me? What drugs should I stop taking? Diabetes and blood pressure medications How does my blood pressure or cholesterol level affect my diabetes? Do any of my medications affect my diabetes? Only your doctor can determine the right medication and frequency of tests for you. Talk with your doctor and check your Evidence of Coverage for frequency and coverage details. UAW Trust – MO n Medicare Plus Blue Group Resource Guide n Your health plan basics n 5 Get the most of your benefits Your benefits aren’t just for when you’re feeling sick or coping with a chronic condition. They can help protect and enhance your health. When you’re healthy Free preventive care helps you stay healthy Fitness membership built right in Your Medicare Advantage coverage includes free preventive screenings and services. Make an appointment with your doctor to get your appropriate preventive care, including: Your group plan includes membership in the SilverSneakers® Fitness Program — an exercise and wellness program that helps you live a healthy, active lifestyle through fun and social opportunities. There are more than 11,000 participating facilities nationwide. Welcome‑to‑Medicare exam when you’re new to Medicare. Annual wellness visit when you’ve been enrolled in Medicare for more than a year. This visit includes a personalized prevention plan with advice, screening schedules, referrals and education based on your specific health situation. Bone mass measurement to detect osteoporosis and other bone issues. Colorectal cancer screening. Glaucoma screening. Hepatitis C screening. Immunizations including flu, pneumonia and hepatitis B vaccinations. Mammogram and Pap smear. Prostate screening. Healthways is our SilverSneakers partner. Find your nearest SilverSneakers facility at: : www.silversneakers.com (1‑855-678-1705 TTY users call 711. 8 a.m. to 8 p.m. Monday through Friday In-home checkups keep you on track If you haven’t been to your doctor in a while, we have a program that comes to you. We partner with Mobile Medical Examination Services, Inc.™ (or MedXM) to provide this service. The licensed MedXM professional checks your basic vital signs and reviews your medical history and medications. We give you and your primary care doctor a summary of the visit. Eligible members receive a letter in the mail asking them to participate. 6 n Get the most of your benefits n Medicare Plus Blue Group Resource Guide n UAW Trust – MO When you’re sick Support your good health through BlueHealthConnection® 24 hours a day, seven days a week Sometimes health decisions aren’t easy. Our BlueHealthConnection programs can assist you whether you’re researching a rash, coping with a life‑changing illness, unsure about your medications or need help as you leave the hospital. Our knowledgeable and compassionate nurses can offer guidance, provide tips and educational material, suggest community resources and answer your questions. (1‑800‑775‑2583 TTY users call 1‑800‑240‑3050. 24 hours a day, seven days a week : Review all our BlueHealthConnection programs online at www.bcbsm.com/UAWTrust –– Click on the LOGIN tab and log in to your secured member site. –– Click on BlueHealthConnection in the right‑hand column Get help to give up tobacco Our phone‑based program provides support and resources to increase your chances for success. You’ll speak with a nurse who can help you create a plan to quit, set a date to start a new life without tobacco and coach you through the process. (1-800-811-1764 TTY users call 1‑800‑240‑3050. 9 a.m. to 9 p.m. Monday through Saturday Look online for reliable health information and tools Coping with a chronic medical condition or dealing with a sudden illness can be a challenge. Your plan includes programs to help you whatever life brings your way. Sign in to our secured member website to access a wealth of credible, timely health information and tools. Access the site by going to: : www.bcbsm.com/UAWTrust –– Click on the LOGIN tab and log in to your secured member site. –– Click on BlueHealthConnection in the right‑hand column : www.aHealthierMichigan.org This site provides resources to help you make better decisions about diet and exercise, as well as find supportive organizations in your community. You don't have to live in Michigan to benefit from the wealth of information at this site. UAW Trust – MO n Medicare Plus Blue Group Resource Guide n Get the most of your benefits n 7 Receive extra help when you’re seriously ill or injured When something serious happens, you can count on our dedicated nurse case managers to help find the right care for you. They'll also give you the information and resources you need. We offer case management services based upon your medical claims or when your doctor refers you for assistance. In some cases, we partner with independent, non-Blue companies to provide services on our behalf. 24/7 Nurse Line If you’re uncertain about whether you need to see your doctor or just want educational health materials sent to you, the knowledgeable, skilled and compassionate nurses on our 24/7 Nurse Line are well prepared to help. You can also access our AudioHealth Library to listen to recordings on a variety of topics. Both are free and confidential. Considering surgery? (1-855-678-1705 If you’re thinking about having surgery, it’s important to consider recommendations from your doctor. That’s why Medicare Plus Blue members have free access to a new online, support program called Welvie. Please note: This line is not for emergencies. If you have a medical emergency, call 911 or go to the nearest emergency room. The program’s six steps guide you from diagnosis to recovery. You’ll learn how to: 1. Get the right diagnosis 2. Find the right doctor 3. Make a treatment decision 4. Learn about hospitals 5. Prepare for surgery 6. Recover at home TTY users call 1-800-240-3050 Behavioral health services Care is available for conditions that cause emotional or mental distress, including struggles with alcohol. When you call, we’ll evaluate your needs and arrange for services, including urgently needed care. (1-888-803-4960 TTY users call 711. 24 hours a day, seven days a week Learn more at: : www.welvie.com 8 n Get the most of your benefits n Medicare Plus Blue Group Resource Guide n UAW Trust – MO Serious illness Chronic conditions Diagnosis of a serious illness can be overwhelming. Our Care Management nurses work with your doctor to help you and your family: Understand your medical condition Nurses from our Chronic Condition Management Program help you understand and cope with your condition, develop skills for managing it and feel in control again. You’ll work with your nurse to create a care plan and set goals to improve your health. Coordinate care Review treatment options Connect with community resources Obtain equipment and medical supplies We also offer coaching and support through end-of-life issues. Also, you may be offered in‑home monitoring devices if your condition needs extra attention. Monitors help detect changes in your medical condition and send health status alerts to your doctor. A personal care management nurse will support you and your loved ones as you consider options, make treatment decisions and handle emotional concerns. You'll find the support you need to feel more in control. If you’re hospitalized, we can also help with the transition to your home or another facility to ensure you get the care you need. (1-800-845-5982 TTY users call 1-800-696-8350. 8 a.m. to 5 p.m. Monday through Friday UAW Trust – MO n Medicare Plus Blue Group Resource Guide n Get the most of your benefits n 9 Save on products and services As a Blues member, you can get special discounts and big savings that can save you a bundle. Basic discounts Around the U.S. You also automatically have access to the tools and discounted offers available through Blue365®, a national program that helps you find health and wellness information, support and services you need 365 days a year. To access our Blue365 discount programs, go to the secured member section of our website. Create your personal account and log in to see all the savings right at your fingertips. You'll need to have your ID card handy the first time you sign in. : www.bcbsm.com/medicare –– Click on the blue For Members tab then Medicare Advantage Extras on the drop-down menu. –– Scroll down and click on Discounts. On dental care products To help keep your smile healthy and bright, we’ve partnered with Crest® and Oral‑B® to offer significant discounts on oral care products. These products, normally offered only through your dentist, are designed to help promote a clean, healthy mouth. To access these discounts, log in to the secured member section at: : www.bcbsm.com/medicare –– Click on the LOGIN tab and log in to our member website. –– Click on the Health & Wellness tab –– Scroll down to find Exclusive discounts on Crest® and Oral B® dental care products in the right‑hand column On hearing aids We’ve partnered with TruHearing, so you can enjoy exclusive savings on the newest hearing aid models. Blues members can save as much as $1,200 per hearing aid. Plus, if your Blues plan has them, you can combine the discount with your hearing aid benefits for greater savings. : www.bcbsm.com/medicare –– Click on the blue For Members tab then Medicare Advantage Extras on the drop-down menu. –– Scroll down and click on Discounts. –– Click on Blue365 and log in to the secured member website. 10 n Save on products and services n Medicare Plus Blue Group Resource Guide n UAW Trust – MO Extra discounts As a Blues Medicare Advantage member, you have access to savings arranged just for you! Here are just a few of the special values that you can enjoy as a plan member. : Visit www.bcbsm.com/medicare every now and then to see more! –– Click on the blue For Members tab then Medicare Advantage Extras on the drop-down menu. –– Scroll down and click on Discounts. Get in‑home help Comfort Keepers® helps you maintain your highest level of independent living with in‑home services, including hands‑on care giving, meal preparation, medication reminders, light housekeeping, transportation, bathing and more. Save 5 percent off the hourly rate. For more information, visit: Remember to tell these businesses that you’re a member of Medicare Plus Blue to receive your discounts. : www.comfortkeepers.com Sign up for home‑delivered meals Save 12 percent on delicious dinners, delivered to your home by Magic Kitchen. These frozen, chef‑prepared entrées include low‑fat, low‑carb, low‑sodium, dairy‑free and gluten‑free options for fast, healthy and convenient meals. (1‑877‑516‑2442 TTY users call 711. : www.magickitchen.com Stay at home safely Save up to 30 percent with Guardian Medical Monitoring on personal medical and home alarms, medication dispensers, video monitors, smoke detectors, pressure‑sensitive floor mats, door and window contacts, motion detectors and residential security systems. (1‑888‑401‑7113 TTY users call 1‑248‑423‑6675. : www.guardianmedicalmonitoring.com UAW Trust – MO n Medicare Plus Blue Group Resource Guide n Save on products and services n 11 Consider these helpful pointers Take advantage of these state and federal programs. Help yourself and others Help with health care costs We partner with My Advocate to help us identify and enroll members who may be eligible for a Medicare Savings Program or Part D prescription drug coverage assistance. My Advocate, formerly called Social Service Coordinators, is an independent company that finds community programs that may save you money on health care needs such as medical supplies, medications and everyday living expenses. TM Representatives from My Advocate contact you to help you complete the program application; they assist in gathering the necessary enrollment documentation. My Advocate also makes calls to remind you to get needed care and services. For more information, call the My Advocate Outreach Center at: (1‑866‑855‑2717 TTY users call 1‑877‑644‑3244. 9 a.m. to 6 p.m. Monday through Friday Plan ahead for your personal care Sometimes you can't make health care decisions for yourself due to an accident or serious illness. You have the right to say what kind of care you want — and don’t want — even if you’re in this situation. Advance directives are the legal documents that you use to spell out your directions before something happens. They include a Durable Power of Attorney for Health Care so you can assign someone to speak for you and carry out your wishes. Each state requires its own legal forms and arrangements. Forms that are suitable for use in Michigan are available at no cost. Protect your privacy All health plans are required to have written permission to share your personal information or discuss your health care with others, even family members. Make sure you fill out and return the PHI Authorization form in your member kit while you're in good health. : www.bcbsm.com/medicare –– Click on the blue Help tab then Frequently Asked Questions on the drop-down menu. –– Click on the Other Topics link on the left-hand side –– Click on What's an advance directive? 12 n Helpful pointers n Medicare Plus Blue Group Resource Guide n UAW Trust – MO Fraud costs you money: report it We’re serious about fighting health care fraud. We work with local, state and federal law enforcement agencies to investigate reports of Medicare fraud, waste and abuse. By reducing fraud, we’re helping to keep down the cost of health care. You can help, too! Some examples of Medicare fraud, waste and abuse include: An individual or organization pretends to represent Medicare or Social Security and asks you for your Medicare or Social Security number, bank account number or credit card number. Someone asks you to sell your Medicare health insurance or prescription drug card. Someone asks you to get drugs for them using your Medicare prescription drug card. You were offered cash or a gift worth more than $15 to sign up for a Medicare plan. You were billed for services or drugs you didn’t receive. We need your help Do any of the above situations sound familiar? If you suspect any kind of fraud, please let us know immediately. Toll‑free Medicare anti‑fraud hotline (1‑888‑650‑8136 TTY users call 711. 8:30 a.m. to 4:30 p.m. Monday through Friday Women’s health protection acts Breast reconstruction following a mastectomy The Women’s Health and Cancer Rights Act of 1998 includes important protection for breast cancer patients who choose breast reconstruction in connection with a mastectomy. Medicare Plus Blue Group coverage complies with this legislation, which includes the following: Reconstruction of the breast after a mastectomy for treatment of cancer Surgery and reconstruction of the other breast to produce an even appearance Prostheses and other care to lessen physical complications of all stages of a mastectomy Obstetrical stays The Newborns’ and Mothers’ Health Protection Act of 1996 prohibits health plans from limiting hospital lengths of stay for childbirth to less than 48 hours following a vaginal delivery or 96 hours following a cesarean section. A doctor or other health provider doesn’t need to get authorization for these lengths of stays for childbirth. However, the attending physician or certified nurse midwife, in consultation with the mother, may discharge the mother or newborn earlier than 48 hours following a vaginal delivery or 96 hours following a cesarean section. These two laws protect women of all ages. UAW Trust – MO n Medicare Plus Blue Group Resource Guide n Helpful pointers n 13 A guide to your Evidence of Coverage EOC Check out these helpful chapters Your Evidence of Coverage and plan riders are important documents that explain your medical coverage through Medicare Plus Blue Group. A copy is included in your welcome kit. If you're a renewing member, we sent your EOC with your Annual Notice of Changes. How much do I pay for… My monthly premium?............................................................ Chapter 1, section 4.1 My annual deductible?........................................................... Chapter 4, section 2.1 Chapter 1 tells you what to do with your red, white and blue Medicare card and explains other Medicare basics. Chapter 2 tells you how to contact Medicare Plus Blue and the Social Security Administration. My doctor office copayments?.............................................. Chapter 4, section 2 Tell me about my Medicare Plus Blue Group plan. What are my rights and responsibilities as a Medicare Plus Blue Group member?..................................... Chapter 6 How do I use network doctors, hospitals and vendors?........ Chapter 3, section 1 What does my primary care doctor do for me?..................... Chapter 3, section 1.2 How do I get care from a specialist or from an out‑of‑network doctor?.......................................................... Chapter 3, section 1 Am I covered for emergency and urgently needed care?........ Chapter 3, section 2 How do I coordinate my Medicare Plus Blue Group coverage with other insurance?............................................. Chapter 2, section 8 What am I covered for? Your benefits are described in the Medical Benefits Chart......................................................................... Chapter 4, section 2 There are some services that we don’t cover........................ Chapter 4, section 3 Chapter 10 gives definitions of key terms. You may ask for reimbursement for a bill for covered services............................................................... Chapter 5 What if I have a problem with my coverage? Look up step‑by‑step directions if you want to appeal a medical coverage decision.................................................. Chapter 7 14 n Helpful pointers n Medicare Plus Blue Group Resource Guide n UAW Trust – MO Notes UAW Trust – MO n Medicare Plus Blue Group Resource Guide n Notes n 15 16 n Notes n Medicare Plus Blue Group Resource Guide n UAW Trust – MO 2015 at-a-glance calendar S 4 11 18 25 JANUARY M T W T F 1 2 5 6 7 8 9 12 13 14 15 16 19 20 21 22 23 26 27 28 29 30 S M 5 12 19 26 6 13 20 27 S M 5 12 19 26 S 4 11 18 25 6 13 20 27 APRIL T W T 1 2 7 8 9 14 15 16 21 22 23 28 29 30 JULY T W T 1 2 7 8 9 14 15 16 21 22 23 28 29 30 F 3 10 17 24 S S 3 1 10 8 17 15 24 22 31 S S 4 11 3 18 10 25 17 24 31 FEBRUARY M T W T F 2 3 4 5 6 9 10 11 12 13 16 17 18 19 20 23 24 25 26 27 MAY M T W T F 1 4 5 6 7 8 11 12 13 14 15 18 19 20 21 22 25 26 27 28 29 S S M 7 1 2 14 8 9 21 15 16 28 22 23 29 30 MARCH T W T 3 4 5 10 11 12 17 18 19 24 25 26 31 F 6 13 20 27 S 7 14 21 28 S S M 2 1 9 7 8 16 14 15 23 21 22 30 28 29 JUNE T W T 2 3 4 9 10 11 16 17 18 23 24 25 30 F 5 12 19 26 S 6 13 20 27 AUGUST SEPTEMBER F S S M T W T F S S M T W T F 3 4 1 1 2 3 4 10 11 2 3 4 5 6 7 8 6 7 8 9 10 11 17 18 9 10 11 12 13 14 15 13 14 15 16 17 18 24 25 16 17 18 19 20 21 22 20 21 22 23 24 25 31 23 24 25 26 27 28 29 27 28 29 30 30 31 OCTOBER M T W T F 1 2 5 6 7 8 9 12 13 14 15 16 19 20 21 22 23 26 27 28 29 30 S S 3 1 10 8 17 15 24 22 31 29 NOVEMBER M T W T F 2 3 4 5 6 9 10 11 12 13 16 17 18 19 20 23 24 25 26 27 30 S S 7 14 6 21 13 28 20 27 DECEMBER M T W T F 1 2 3 4 7 8 9 10 11 14 15 16 17 18 21 22 23 24 25 28 29 30 31 S 5 12 19 26 S 5 12 19 26 UAW Trust – MO n Medicare Plus Blue Group Resource Guide n 2015 at-a-glance calendar n 17 Resources Do you have questions or want more information? Keep this handy list at your fingertips. Medicare Plus Blue Group Customer Service (1‑888-322-5616. TTY users call 1-888-444-6240. 8 a.m. to 7 p.m. Eastern time, Monday through Friday This number is also on the back of your ID card. UAW Retiree Medical Benefits Trust Retiree Health Care Connect (1-866-637-7555. TTY users call 711. 8:30 a.m. to 4:30 p.m. Eastern time, Monday through Friday Your prescription drug coverage is provided by Express Scripts, not BCBSM (1-866-662-0274. TTY users call 711. Durable medical equipment, prosthetics and orthotics provider (Customer Service, above. Lab providers (Customer Service, above. Behavioral health and substance abuse care (1‑888‑803‑4960. TTY users call 711. 24 hours a day, seven days a week Report fraud (1‑888‑650‑8136 TTY users call 711. 8:30 a.m. to 4:30 p.m. Monday through Friday After business hours, leave a voicemail message, and your call will be returned the next business day. www.bcbsm.com/UAWTrust 600 E. Lafayette, Detroit, MI 48226 DB 14044 OCT 14 Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association. PPO UAW Trust – Missouri R027881