INDISPENSABLE BILLING TIPS FOR ALL FAMILY LAWYERS
Transcription
INDISPENSABLE BILLING TIPS FOR ALL FAMILY LAWYERS
INDISPENSABLE BILLING TIPS FOR ALL FAMILY LAWYERS: FROM BASICS TO ADVANCED IDEAS Family Law Section Charles Hardy Higdon Hardy & Zuflacht LLP San Antonio Thursday, June 18, 2015 4:45 p.m. – 5:15 p.m. CHARLES E. HARDY Higdon, Hardy & Zuflacht, L.L.P. 12000 Huebner Road, Suite 200 San Antonio, Texas 78230-1204 Office: 210-349-9933 Fax: 210-349-9988 E-mail: charleshardy@hhzlaw.com Website: www.hhzlaw.com EDUCATION B.F.A. Journalism, Southern Methodist University, Dallas, Texas (1980) B.B.A., Business, Southern Methodist University, Dallas, Texas (1981) J.D., St. Mary’s University of San Antonio, San Antonio, Texas (1983) PROFESSIONAL ACTIVITIES & CERTIFICATIONS Partner - Higdon, Hardy & Zuflacht, L.L.P., San Antonio, TX State Bar of Texas – Member, Family Law Council Texas Academy of Family Law Specialist - Secretary 2011, Board Member (2006-present), Member (1989 – present) International Academy of Matrimonial Lawyers - Member (2009-present); American Academy of Matrimonial Lawyers - Member (2004-present) American Academy of Matrimonial Lawyers - TX Chapter: Past President (2010 – 2011), Board Member 2007 to 2011, Member (2004) Texas Family Law Foundation – Board Member (2013 – present) San Antonio Family Lawyers Association - President (2002-2003; 1996-1997) Director (2000-2003; 1993-1997); Member (1989 to present) Texas Monthly Magazine “Super Lawyer” – 2006 - 2015 Bexar County Domestic Relations Office Advisory Board (2002 - 2009) Board Certified, Family Law, Texas Board of Legal Specialization (1989 – to present) Bexar County Community Justice Program Family Law Mentor (2002 – present) American Bar Association’s Family Law Pro Bono Award 2005 San Antonio Bar Association’s President’s Award - 2004 & 2005 “AV Rated” by Martindale Hubbell PUBLISHED PROFESSIONAL LEGAL ARTICLES U. S. Enforcement of Mexican Decrees, San Antonio Family Lawyers Association, November 17, 1999, San Antonio, Texas. Analysis of the Law and Key Issues: Procedures in Divorce Process, Texas Family Law Practice, January 27, 2000, San Antonio, TX. Applying Procedural Tactics to Enhance Your Client's Case, Advanced Family Law Drafting Course, December 12-13, 2002, New Orleans, Louisiana. Playing By the Rules – Using the Rules of Civil Procedure, The Rules of Evidence and the Family Code to Bolster Your Child Custody Case, San Antonio Bar Association Family Law Section Seminar, June 2003, San Antonio, TX Advancing with the Basics – Rules of Procedure in the 21st Century, Tarrant County Family Law Bar Association, July 22, 2003, Fort Worth, TX Extreme Billing Makeover - Successful Billing Practices and the Mutual Fairness Doctrine, San Antonio Bar Association Family Law Section Seminar, June 25, 2004, San Antonio, TX Use of Discovery at Trial – Ultimate Trial Notebook, December 9-10, 2004, Dallas TX New Year’s Resolutions for Successful Billing Practices! (40 Rules to Making More from your Practice), San Antonio Bar Association, Family Law Section Seminar, December 21, 2004, San Antonio, TX Discovery and Evidence: What I’ve Forgotten Since Law i Co-Course Director, 2009 Trial Institute, Texas Academy of Family Law Specialists, Tampa, FL, January 16-17, 2009 Case Law Update, 2009 Parent-Child Relationships: Critical Thinking for Critical Issues, The University of Texas School of Law, January 29-30, 2009, Austin, TX Just When You Had It Figured Out – Case Law Update, 2009 Extreme Makeover, San Antonio Bar Association Family Law Section, February 27, 2009, San Antonio, TX Co-CLE Director, 2009 American Academy of Matrimonial Lawyers – Mid-Year Meeting, March 1721, 2009, Kauai, Hawaii How to Maintain Your Financial Relationship with Your Client, St. Mary’s Law School, April 13, 2009, San Antonio, TX Disproportionate Divisions, 32nd Annual Marriage Dissolution Institute, State Bar of Texas, April 16-17, 2009, Ft. Worth, TX Your Financial Relationship with Your Client, Family Law Section, San Antonio Bar Association, April 21, 2009, San Antonio, TX Successful Billing Practices for Family Lawyers, 31st AAML Institute, Florida Chapter of AAML, April 30May 2, 2009, Orlando, Florida Analyzing Your Property Case: A Prequel to Characterization, Valuation and Division of the Marital Estate, 35th Annual Advanced Family Law Course, August 5, 2009, Dallas, TX Help!! My Family Lawyer Stinks!! Tips for Maintaining Good Client Relations and Protocols For Billing and Mediation Prep, 2009 Family Law Seminar, Corpus Christi Bar Association, October 2, 2009, Corpus Christi, TX ADR Is NOT A 4-Letter Word! Hot Tops for Successful Litigation Alternatives, The University of Texas School of Law 2010 Parent-Child Relationships Seminar, Austin, Texas Bizarre Facts & Creative Solutions, 10th Annual Family Law on the Front Lines, July 1-2, 2010, San Antonio, Texas More Money and Less Stress: Law Office Management and Technology, State Bar of Texas 26th Annual Advanced Family Law Course, August 9-12, 2010, San Antonio, Texas CPA’s & Lawyers – A Love Affair That Can Be Taxing, San Antonio CPA Society, September 2, 2010, San Antonio, Texas Top Technologies, Family Law Section, May 17, 2011, San Antonio, Texas Attorney’s Fees (Getting Paid for What You Do), 37th Annual Advanced Family Law Course, July 31, 2011, San Antonio, Texas School!, San Antonio Bar Association Family Law Section Seminar, March 4, 2005, San Antonio, TX Make More Money - Play More Golf! Increasing Billing Efficiency & Client Satisfaction!, Corpus Christi Bar Association Family Law Section, March 11, 2005, Corpus Christi, TX Evidence and Discovery, TX Bar Advanced Family Law Course, August 8-11, 2005, Dallas, TX Litigation Alternative – Collaborative Law, Texas Academy of Family Law Specialists, 20th Annual Trial Institute; January 12, 2006, Reno, Nevada Innovative ADR Litigation Options, San Antonio Bar Association, Family Law Section Seminar, March 3, 2006, San Antonio, TX Standard of Value-How to Determine the Value of An Entity, American Academy of Matrimonial Lawyers, March 8-11, 2006, Cabo San Lucas, Mexico Proving Attorney’s Fees (Ways and Means), State Bar of Texas, Ultimate Trial Notebook Family Law 2006, December 7-8, 2006, New Orleans, Louisiana The Mysteries of Family Law: Ten Must Know Procedures, San Antonio Bar Association, Family Law Section Seminar, March 2, 2007, San Antonio, TX Attorneys Fees Ways and Means, The 30th Annual Marriage Dissolution Institute, May 10-11, 2007, El Paso, TX The Mysteries of Family Law: 10 Must Know Procedure & Evidence Tips, Corpus Christi Bar Association, 2007 Family Law Seminar, October 5, 2007, Corpus Christi, TX 2008 Trial Institute, Texas Academy of Family Law Specialists, January 18-19, 2008, Santa Fe, New Mexico Maximizing Results at Mediation, San Antonio Bar Association Family Law Section Seminar, February 29, 2008, San Antonio, TX 31st Annual Marriage Dissolution Institute, “Electronic Evidence Panel”, State Bar of Texas, April 17-18, 2008, Galveston, TX Co-Course Director, “Extreme Makeover”, San Antonio Bar Association Family Law Section Seminar, 2006, 2007, 2008 34TH Annual Advanced Family Law Course, Family Law Boot Camp, “Practice in the Trenches – Show Me the Money – Your Financial Relationship with Your Client”, August 10, 2008, San Antonio, TX 34th Annual Advanced Family Law Course, “Do I Look Like I’m Negotiating?” Creative Mediation Techniques Panel, August 11, 2008, San Antonio, TX Moderator, The Divorce Lawyers and Civil District Judge Discuss Family Violence, San Antonio Bar Association Family Law Seminar, October 30, 2008, San Antonio, TX ii Moderator, Technology, 37th Annual Advanced Family Law Course, August 4, 2011, San Antonio, Texas Top Technologies, Alamo Area Paralegals Association, September 27, 2011, San Antonio, Texas Today’s Top Thirty Tech Tips, San Antonio Bar Association, Family Law Section Seminar, February 24, 2012, San Antonio, Texas Presenting Your Custody Case Using Technology, 38th Annual Advanced Family Law Course, August 8, 2012, Houston, Texas 2013 Texas Trial Institute, Texas Academy of Family Law Specialists, February 15, 2013, Colorado Springs, CO Successful Billing Practices (and the Mutual Fairness Doctrine), 2013 Family Law Course 101, Advanced Family Law Tools for Successful Mediations – Moderator, Advanced Family Law Course, August 7, 2013, San Antonio, TX New Frontiers in Marital Property Law Course Taxes and Divorce Section – Moderator, October 3, 2013, State Bar of Texas, Napa Valley, CA We Forgot What? Essential Protocols for Running a Successful Law Practice, Advanced Family Law Drafting 2013 Course, December 5-6, 2013, Dallas, TX Judicial Jeopardy – Moderator, 2014 Extreme Family Law Makeover, February 28, 2014, San Antonio, TX But He’s Just a Baby! Crafting Possession & Access for Children 3 and Under – Moderator, 2014 SAFLA, June 3, 2014, San Antonio, TX Recovering Attorney’s Fees, Advanced Family Law Course Boot Camp, August 3, 2014, San Antonio, TX Timekeeping, Billing, and Collections, Advanced Family Law Course, August 4-7, 2014, San Antonio, TX Attorney fees in Divorce Actions, Marriage Dissolution Institute, April 9-10, 2015, Dallas, TX Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas, State Bar of Texas Annual Meeting, June 15-19, 2015, Austin, TX Essential and Efficient Office Protocols for Every Family Law Office, Advanced Family Law Course, August 3-6, 2015, San Antonio, TX LANGUAGES Spanish PERSONAL Married to Karen Maxham Hardy and the proud father of two children - my son Chase, a Junior at Baylor University and my daughter Paige, a Senior at Antonian High School. iii Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas TABLE OF CONTENTS I. INTRODUCTION ............................................................................................................ 4 Concept of Inventory II. COLLECTING FROM YOUR CLIENT – THE RULES OF BILLING ..................... 4 A. Efficient Billing Practice #1 – Hourly Rates, Fee Agreement & Billing Program .................................................................................................................................. 4 i. Rule No. 1 Assess Your Hourly Rate ii. Rule No. 2 Review Your Hourly Rate Annually iii. Rule No. 3 Revise Your Contract iv. Rule No. 4 Consider an “Evergreen Clause” v. Rule No. 5 Find a Proper Billing Program vi. Rule No. 6 Accept Credit Cards vii. Rule No. 7 Consider Email Verifications to Pay Bills viii. Rule No. 8 Automatic Charges on a Credit Card ix. Rule No. 9 Referral Fees to Attorneys x. Rule No. 10 Co-Counseling Cases xi. Rule No. 11 Refer Tough Cases and Expect Referrals of Cases B. Efficient Billing Practice #2 – Tracking Your Time ............................................ 8 i. Rule No. 12 Track Your Time ii. Rule No. 13 Bill for EVERYTHING iii. Rule No. 14 “No Charge” Billing iv. Rule No. 15 Bill in Quarter Hour (.25) Increments v. Rule No. 16 Set Your Goal to Bill a 40-Hour Week vi. Rule No. 17 Bill as a Malpractice Defense vii. Rule No. 18 Increased Weekend /Holiday Call Fees viii. Rule No. 19 Value Billing ix. Rule No. 20 Prepare Your Decree at the Beginning of Your Case x. Rule No. 21 Return All Calls the Same Day or Apologize the Next Day xi. Rule No. 22 Bill Throughout the Day as You Conduct Your Work xii. Rule No. 23 Have Your Legal Assistants Bill for Their Time C. Efficient Billing Practice #3 – Flat Fee Billing ...................................................... 10 D. Efficient Billing Practice #4 – Assess & Educate Clients ..................................... 10 i. Rule No. 24 Read Your Contract “Word-For-Word” With Your Client ii. Rule No. 25 Initial Appointment Fees iii. Rule No. 26 Determine a Client’s Ability to Afford You iv. Rule No. 27 Set the Tone Early 1 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas v. Rule No. 28 Just Say “No” vi. Rule No. 29 Do Client a Favor- Refer! vii. Rule No. 30 Treat Pro Bono as Pro Bono viii. Rule No. 31 Maintain a “Time Buffer” ix. Rule No. 32 Maintain a Client Phone List x. Rule No. 33 Monthly Billing xi. Rule No. 34 Pay Only Fees Out of Your Retainer xii. Rule No. 35 Be Brave and Survey E. Efficient Billing Practice #5 – Dangerous Billing Practices................................. 12 i. Rule No. 36 Bonus Clause ii. Rule No. 37 Non Refundable Retainers iii. Rule No. 38 Contingent Fees iv. Rule No. 39 The Arbitration Clause F. Efficient Billing Practice #6 – Receivables – Review, Review, Review! ............. 14 i. Rule No. 40 Stay on Top of Receivables ii. Rule No. 41 Have a Staff Member Call about Bills that are Due iii. Rule No. 42 Have a Pre-Mediation Meeting with Clients iv. Rule No. 43 Schedule a “Closing Meeting” with Client v. Rule No. 44 The Every Month Discount vi. Rule No. 45 Old Receivables, December Letter vii. Rule No. 46 1099 Notice viii.Rule No. 47 Client Good Will G. Efficient Billing Practice #7 – Etiquette & Integrity ............................................ 15 i. Rule No. 48 Be Appropriate ii. Rule No. 49 Maintain Your Integrity iii. Rule No. 50 The “Bonus” Clause iv. Rule No. 51 When Someone Else is Paying the Bill v. Rule No. 52 Take the 7 Steps to Success vi. Rule No. 53 Play More Golf! III. LODESTAR AND ITS IMPACT ON ATTORNEY’S FEES IN FAMILY LAW CASES IN TEXAS ................................................................................................. 17 A. Prong 1 B. Segregating Fees C. Prong 2 IV. CONCLUSION ................................................................................................................ 19 2 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas APPENDICES: A. B. C. D. E. F. G. I. Sample Fee Agreements .......................................................................................... 20 (1) Higdon, Hardy & Zuflacht, L.L.P ................................................................ 20 (2) Law Office of Sam Bashara ........................................................................... 28 (3) Law Office of Mark L. Medley ..................................................................... 30 (4) Vaught Law Firm, P.C. .................................................................................. 36 (5) Koons Fuller, P.C. .......................................................................................... 53 (6) Jenkins & Kamin, LLP .................................................................................. 58 (7) GoransonBain ................................................................................................. 66 (8) Ausley, Algert, Robertson & Flores, L.L.P. ................................................. 75 Client Phone list ....................................................................................................... 79 Survey ....................................................................................................................... 80 Checklist for Client Mediation Preparation Form............................................... 83 Mediation Letter to Client ...................................................................................... 85 Letter to Client on Closing Documents on Website ............................................. 87 Closing Letter to Client with Bound Book ............................................................ 88 Client Curve of Gratitude....................................................................................... 94 3 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas forty hours per week as attorneys in “inventory” that we must either use or lose. Keep in mind the importance of tracking and accounting for your time. Getting paid is a very important part of being an attorney. Often times, your legal representation will be more satisfying to your client if you can create a way for the other side to pay your attorney’s fees. However, ultimately you still have to be able to collect your fees from your client. I. INTRODUCTION Discussing billing and collection practices always seems to be taboo. We all enjoy talking about our cases and talking about the law but we seem to avoid the issue that is most important to our families – our ability to make money. The reason for this hesitance never ceases to amaze me. Law school did not offer what arguably is one of our most important topics- how to successfully bill our clients! When I first became an attorney, I learned that it generally takes three things to be successful in the practice of law. First, you obviously have to have a knowledge of the law. Second, you have to have the ability to attract clients to your practice (and, of course, to service their needs). Third, and possibly the most important, you have to have a business sense of when to take, when not to take, and how to take a case (also known as the “business side” of your practice). I do not know whether you are satisfied with your billing and collection practices. I suggest that you consider a complete billing makeover of your practice. Take a hard look at every component of your “business side” and consider totally rewriting or changing those things that need to be revised to make you a more successful lawyer. II. COLLECTING FROM YOUR CLIENT THE RULES OF BILLING - Over the years, I have talked with many lawyers about their billing practices and amassed what I refer to as the “Rules of Billing”. These simple rules can help you increase your efficiency of billing and make your clients happier. When clients understand what they are paying for, they are more readily willing to pay our fees. If after reading these rules, you have suggestions to offer, please email them to me and the list will continue to grow. A. Efficient Billing Practice #1- Hourly Rates, Fee Agreements and Your Billing Program Rule No. 1 Assess (or Reassess) your hourly rate – When was the last time that you adjusted your rate? Take a hard look at your hourly rate and compare it to those practitioners with similar years of experience. Additionally, factor in the degree of your specialization in the area of family law in assessing your rate. The Concept of “Inventory” More than once I have heard individuals comment that one of the benefits of practicing law is that we are selling our time and do not have the required “inventory” that many do in their businesses and, of course, the associated cost of maintaining that inventory. At first blush, you may agree with their assessment. Remember, however, Abraham Lincoln’s famous quote that “a lawyer’s time and advice are his stock in trade”. Unfortunately, as lawyers we do have “inventory” and our inventory is much more perishable than that of a florist or produce company. Our “inventory” is our TIME. It is fleeting and very, very highly perishable. We have roughly Rule No. 2 Review your hourly rate annually – Many firms consider updating their hourly rates each December. A common practice is to increase fees $25.00 per hour per year. This seems to keep up with inflation as well as with your increased amount of experience. This hourly rate change should not apply to existing clients (an ethics issue) but does apply to new client’s cases (or new cases of old clients). Ethics Issue - Hourly Rate for Existing Clients When a fee being charged to an existing client is different from the agreed fee, the lawyer has the duty 4 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas to advise the client of the change. Tex. Disciplinary R. Prof’l Conduct 1.04 cmt. 2. pursue a personal injury claim against another party. Clients should be admonished that if they have been assaulted, obtained a venereal disease, or have any other type of personal injury claim; it may very well be affected by this lawsuit. You need to make clear that, unless a separate fee agreement is signed with you pursuing that claim, that you are not representing the client as regards to that claim. d. Child Custody Matters – are you undertaking a child custody case on behalf of that client? Most lawyers charge a different retainer amount for a “custody” as opposed to a “non- custody” case. It should be made very clear that custody matters are excluded unless you are agreeing to represent the client in a custody matter. e. Appellate Issues – if you are going to represent a client in a subsequent appeal of the case, then let them know that you will appear. Otherwise, you may want to consider a specific paragraph excluding any appellate work. Rule No. 3 Revise your contract – Start from scratch. Throw out your old contract and look at the samples that are attached as exhibits to this paper and pick those sections of the contracts that best suit your needs. Essential provisions of your contract with your client should include: Description of work to be done – what is it that you are doing for the client? Is this a divorce action, a modification action, a contempt action, etc.? The actual work that you have agreed to take on for your client should be described in your fee agreement. 1. Limitation on work to be done – what are you not doing on behalf of your client? Specific paragraphs that you should consider including in your fee agreement as being “excluded” from your representation should include: a. Evaluation of Property – you need to ensure that your clients do not expect you to appraise property or assets. They should clearly understand that a real estate appraiser, CPA, or other expert may be needed to appraise and evaluate specific assets of the estate. b. Tax Advice – I make very clear to all of my clients when they sign their fee agreement that lawyers made a deal with CPA’s – we would not do tax if they would not do divorce (and that it had worked out pretty well up until now). I would strongly urge that you include a provision excluding the offering of any tax advice unless you are qualified to offer such advice. c. Personal Injury Claims – as we all know, the filing of a suit for divorce or other lawsuit may very well exclude a client’s ability to 2. Retainer Amount – your retainer should be very clearly outlined in your fee agreement. You need to ensure that your client understands exactly how much they are paying you as an initial retainer. 3. Hourly Fee Charge by Attorneys/Support Staff - your hourly fees as well as that of your support staff should be clearly outlined. Is your fee the same “in court” as opposed to “out of court”? Clients need to understand exactly how much they are paying for what services. 5 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas 4. Condition that Will Occur for Lawyer to be “Retained” – your clients need to understand what conditions are required for you to be “retained” by the client. Most agreements required two conditions, being: a. The signing of a fee agreement; and b. The payment of the retainer amount. their case. Conditions for Withdrawal may include: a. Failure to timely pay fees; b. Failure to timely pay evergreen provision (discussed below); or c. Ethical considerations. 9. Frequency of Bills Being Mailed – how often do you send your bills? Clients need to understand when bills are sent and when to expect them (on a regular, monthly basis is highly recommended). 5. Time Increment Billing – in what time increments do you charge? Clients need to understand if you are charging in .10 or .25 hour increments. 10. Responsibility for Payment – many clients seem to think that their spouse will be paying their attorney’s fees bills. Clients need to understand that your contract is with the client (not with the opposing party) and that if monies are obtained from the opposing party, those monies will be credited to their bill. 6. Expenses Reimbursed – you need to be very clear with your client that any expenses incurred on their behalf will be reimbursed to you for the case. It is suggested that a rough summary of those expenses should be included in your contract as well as a description of those expenses that will require client approval prior to their being incurred (psychologists, social workers, accountants, appraisers, etc.). 11. Litigation with Client – unfortunately, it happens. You should consider whether to put a provision in your fee agreement calling for either the waiver of a jury and/or for the arbitration of any disputes between you and your client. (See “Arbitration” discussion below) 7. Mediation Fees – I would highly recommend mediation fees not go through your trust account. Clients should be instructed to pay the mediation fee to the mediator directly at the time of the mediation. (The rationale behind this is quite simple – clients perceive that they are paying their lawyer those fees if paid through the lawyers trust account…direct payment by the client to the mediator not only precludes that misperception but also allows the client to understand a direct commitment to the mediator for payment of those fees.) 12. Confidentiality of Client Communications – it is important that clients understand that anything told to you is highly confidential. Additionally, your client needs to understand that confidentiality expands to your staff. *Note: You might want to remind your client that family members and/or third parties presenting during meeting(s) probably waives attorney/client privilege 8. Conditions for Withdrawal – clients need to understand that, under certain conditions, you will withdraw from Rule No. 4 Consider an “evergreen clause” in your contract - Let your clients know that their failure to PROMPTLY maintain their positive balance in 6 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas might consider “ProDoc”, “PC Law”, “Tussman” and “Billing Tracker”.) I personally believe that it is absolutely essential that you learn enough about computers to enter your own time in the system in order to maximize your efficiency and capture all of your time (writing something down on paper and giving it to someone to input is not only an extremely inefficient act but also inherently causes a loss of time). their retainer will force you to withdraw. A sample” evergreen clause” that you might consider is as follows: Client understands and agrees that if the amount of Client's retainer should fall below fifty percent (50%) of its original amount at any time, Client agrees to pay an additional retainer within ten (10) days in an amount sufficient to replenish the initial retainer to fifty percent (50%) of its original amount. Any unused retainer in excess of the initial retainer or subsequent replenishment will be refunded to Client upon conclusion of Client's case. If Client fails to deposit the additional retainer, as requested herein, within ten (10) days after the billing, Attorneys may withdraw as Client's attorney, cease work, and will have no further responsibility to work on Client's case. Client's failure or inability to pay Attorneys' retainer fees and/or expenses as herein provided shall operate as a condition subsequent and may allow Attorneys to withdraw from Client's representation. Unless some other agreement in writing has been reached between Client and Attorneys, any balance due Attorneys at the conclusion of Client's case shall be payable prior to the final hearing in this matter. Rule No. 6 Accept credit cards – Credit cards offer an easy method of payment for your clients. Retainers appear much more easily when clients are able to put the charge on their credit card. Clients like credit cards in every day spending – why should your attorney’s fees be dissimilar? Take advantage of credit card usage and allow clients to charge. A sample Authorization for Automatic Credit Card Billing form is attached to the Higdon, Hardy & Zuflacht sample Fee Agreement. Ethics Issue – Credit Cards When receiving payment through an approved credit plan an attorney may receive drafts for past or future services and expenses, but any money received for future services and expenses must be kept in a trust account along with an amount, from the attorney’s own funds, equal to the discount on the draft. Op. Tex. Ethics Comm’n No. 481 Rule No. 7 Consider email verifications to pay bills on credit cards – Why not send clients reminders by email with a note allowing them to authorize you to charge your bill on their credit card? It seems advisable when a client comes to your firm to retain a credit card number and expiration date on file as part of your contract to allow the client to authorize you to charge on their credit card. I am often asked by lawyers how to “sell” the evergreen clause (supported by credit card) to my clients? I explain to my clients that I charge a retainer of x number of dollars, but that if they agree to the evergreen clause supported by a credit card, I will discount the retainer by 25%. (So, for example, if you normally charge a retainer of $10,000.00 in your cases, you might consider agreeing to accept a retainer of $7,500.00 if the client agrees to secure his/her bill with their credit card for automatic payment at the end of the month.) Rule No. 8 Automatic charges on a credit card – Insist, in conjunction with your evergreen clause, that new clients authorize automatic charge of fees accruing on their accounts to their credit card on a monthly basis. Simply stated, a bill goes out and we are authorized to charge that amount due on the client’s credit card. An option to consider! Rule No. 5 Find a proper billing program – There are many billing programs that are available for you to track your time. “Time Slips” is very popular but there are many other ones out there that you may be using or that may otherwise suit your needs. (You 7 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas Rule No. 9 Referral Fees to Attorneys – I do not believe that it is a good idea to pay referral fees on hourly cases. What I do for attorneys who refer me cases is to be sure to refer cases back to them. I would strongly urge that if an attorney refers you a case you keep that lawyer on your list of people you “owe” a referral and refer them cases that you believe they are competent to handle. B. Efficient Billing Practice #2 - Tracking Your Time Rule No. 12 Track your time (all of it) – Remember, your time is your “inventory” (or your stock in trade). Any amount of your time that is not tracked is lost, so track all of it and track it carefully. Rule No. 13 Bill for EVERYTHING – You should bill for every “iota” of work that you do for your clients. (Even if you decide to “no-charge” your time, your clients will appreciate you even more knowing ALL the work that you are doing on their files, especially if they know that you did not charge them for it). Treat your bill as the “diary” of your case. I regularly explain to clients that they will see everything that I do on their case and if I dream about their case, they will see it on their bill. A quick explanation to your client that short items (and dreams) will be “no charged” will put them at ease but help them to better understand the process. While we have to be worried about putting in too much detail (as a contract may fall in the hands of the opposing side), be sure to provide enough detail that your client understands what you have done on their case. Compare a time entry of “Telephone conference with client” with “Saturday telephone conference with client regarding Christmas visitation issues and problems with those issues”. Which entry better explains what you did for the client? Which entry offers the client a more complete understanding of what you have done for them? Which entry reminds the client that you worked on a weekend for them? Ethics Issue - Referral Fees Rule 1.04 of the Texas Disciplinary Rules for Professional Conduct sets out the requirements for a division of fees between lawyers who are not in the same firm. The Rule requires that 1) the division is in proportion to the professional services performed by each lawyer or the division is made between lawyers who assume joint responsibility for the representation, 2) the client consents in writing to the terms of the fee arrangement, and 3) the fee is not unconscionable. Therefore, “a referring lawyer’s duties cannot end with the referral.”Op. Tex. Ethics Comm’n No. 568 (2006). Rule No. 10 Co-counseling cases – If you have a tough case that you should not stay in, consider retaining a more experienced attorney to assist you as your “co-counsel” in the case, especially if you have a good relationship with the client. Rule No. 11 Refer tough cases and expect referrals of cases in return – If you have a case that you know that you should not be a part of (and trust me, I have been there), consider referring it to an attorney who is best able to help your client. Do so early in your case and check your ego to make sure that you are not biting off more than you can handle. By the same token, you should certainly expect a referral of a case from the attorney you send the case to. Rule No. 14 “No Charge” Billing – Remember to include in your billing even those items that you do not charge for. A quick phone call to a client, or opposing attorney, some quick action on their file, a short letter to the other attorney should be reflected with a “No Charge” billing entry. This not only reminds the client that you did the work but emphasizes and reminds them that they were not charged for the work done. Ethics Issue – Incompetence A lawyer shall not continue or begin representation of a case that the lawyer knows or should know he or she is incompetent to handle unless 1) a competent attorney is involved in the matter or 2) the representation is necessary because of an emergency. Tex. Disciplinary R. Prof’l Conduct 1.01(a). Rule No. 15 Bill in quarter hour (.25) increments – Quarter hour incremental billing is the easiest type of billing that you can find. 8 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas charge for an original petition for divorce, consider billing a set amount for your time and planning on including your revisions and time spent on revisions and that original set amount of time. Clients understand the concept of “rounding up” or “rounding down” to quarter hour increments and there is not much work that you can do in a file that does not fit into this billing concept. If you do something that takes three to four minutes, I still suggest that you still “quarter” hour bill it but “nocharge” that time billing entry. Rule No. 20 Prepare your decree at the beginning of your case – It offers a “blue print” for your client as to where you are going to go with their case and offers the client an opportunity to start putting together the important account numbers and legal descriptions necessary to complete their decree. It is a good idea to ask your client about chances of reconciliation and for their permission to prepare the decree. Explain that it needs to be done anyway and you might as well get started as it will take time to fill in a lot of necessary information (VIN numbers, legal descriptions, etc.). Rule No. 16 Set your goal to bill a 40-hour week – We work a forty-hour plus week. We should aim to identify a forty-hour work product. Granted, this time may include “no-charge” hours but it still gives us a weekly goal. Check your billing progress throughout the week (or even the day) to ensure that you are capturing all of your time and trying to keep to your daily goals. Rule No. 21 Return all calls the same day or apologize the next day - This is a good, important client practice. Remember, you can steadily bill for your time on the phone and clients are extremely satisfied if you promptly return their phone calls. Rule No. 17 Bill as a Malpractice Defense – Remember that your bill is your case “diary”. If there are problems in your case, your billing instrument can be used against you to reflect work you did or work you failed to do. I am familiar with a case involving an attorney (a good one) who was sued for malpractice with the allegation being that he had not properly prepared for trial. He had, of course, prepared for trial but his bill did not reflect a charge for the trial preparation. His client claimed (unsuccessfully) that the bill proved that the attorney had not spent time preparing the case for trial. Ethics Issue – Most Rules of Professional Conduct do not say anything about timeliness in returning phone calls; however, every lawyer owes every case a duty of diligence. To their clients, that diligence is to be consistent with the client’s interests, so it is important to return calls promptly. The most common grievance against lawyers is a failure to keep the client adequately informed about the case, including not returning phone calls in a timely manner. Joal Cannon Sheridan, “What Would Atticus Do?”: Top Ten Ethical Mistakes Family Lawyers Make, in 7 State Bar of Texas, 34th Annual Marriage Dissolution Inst. (2011). Rule 1.03 states that a lawyer shall keep a client reasonably informed about the status of a matter and promptly comply with reasonable requests for information. Tex. Disciplinary R. Prof’l Conduct 1.03. Rule No. 18 Increased Weekend/Holiday Call Fees – Consider including in your fee agreement a premium hourly charge for clients who call you on weekends/holidays. Remember that this does not obligate you to accept the call but certainly rewards you for out of office unusual work and reminds the client that a weekend or holiday is not a “regular time” to be calling clients calling their lawyer. Side Note – I appreciate the lawyer who offered the tip of “a weekend bonus”. I would greatly appreciate your emailing me of your billing tips as many of these tips originate from lawyers emails. Rule No. 22 Bill throughout the day as you conduct your work – It is much, much easier to type in a time slip as you are talking on the phone as opposed to trying to remember your work later on in the day. Get in the habit of creating a time slip while you are Rule No. 19 Value billing – Consider “value billing” for your services. For example, when you 9 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas on the phone with a client or while you are doing the billable work. D. Efficient Billing Practice #4 – Assess and Educate Clients Rule No. 23 Have your legal assistants bill for their time - Outside of basic typing, a legal assistant should certainly bill for his/her time. They, too, can bill in quarter hour increments and should be billing for other than basic work. Examples of legal assistant billings can include: telephone conference with a client; preparation of response to discovery, cover letters to clients/opposing attorneys, inventory and appraisement, draft of final decree just to name a few. Rule No. 24 Read your contract “word for word” with your client - Ensure that they understand what is expected of them as part of the fee arrangement. Read each section to them and explain in your own words what the section means, especially as regards to the importance of their paying their fees on a monthly basis. Offer to let them take it home for review. Ethics Issue – The lawyer client relationship begins when the client reasonably believes that the lawyer has undertaken to provide legal services to the client. C. Efficient Billing Practice # 3 - Flat Fee Billing Flat fees are generally utilized by lawyers to do a set amount of work on a case, such as for real estate transaction work and for criminal law cases. Should we consider them for family law cases? At first glance, they are not appropriate as most of us have experienced the “easy case” that creates an expectation by a client of a refund while the “more difficult case” creates an expectation by a client that you will stick to your flat fee. Consider certain transactional cases wherein flat fees may be appropriate. If you are brave enough to prepare Pre-Nuptial Agreements perhaps a flat fee would work for your situation. Consider the flat fee when quoting a fee for a pre-marital or a similar transactional service to clients. Rule No. 25 Initial Appointment Fees – There are pros and cons to initial appointment fees. The pros of fees is that you are charging for your time and avoiding be conflicted out of cases. The cons of initial appointment fees is that you might avoid seeing the client who might be shy of paying an initial appointment fee yet be willing to pay a substantial retainer if they hire you. Some amount should be charged for an initial appointment fee, if not your full hourly fee. (At the very least, a nominal amount of $100.00 should be charged so that they feel that they are getting the value of your time.) I have received many comments from lawyers on initial consultation fees over the years. Many have expressed concern that clients “lawyer shop” by visiting several lawyers, effectively disqualifying the attorney (and the entire firm) from representing the opposing party. My personal experience with an initial office conference is that clients know that they “get what they pay for”. Clients who won’t or can’t afford an initial conference will not be able to afford you anyway. The payment of the first conference fee gets the client used to paying your fees and gives them an understanding that your time truly is your “stock and trade”. I am committed to charging for my initial conferences (with a rare exception perhaps of a good client referral, in which case I tell the client that they are getting a free consultation due to the person referring them). Ethics Issue – Flat Fee Billing The comments to Rule 1.04 indicate that common billing methods include flat fee arrangements. A flat fee arrangement is still subject to the standard of reasonableness; however, there are no inherent ethical issues associated with this practice. Tex. Disciplinary R. Prof’l Conduct 1.04 cmt 3. Ethics Issue – Commingling Funds When lawyers charge flat fees, it is important that the employment contract is clear as to who will own the money after the client submits payment and whether the fee is refundable. All funds that are owned by the client and/or refundable should be placed in a 9-102 Trust Account. Tex.Comm. on Prof’l Ethics, Op. 391(1978). 10 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas Option #1 – Refuse or refer the case. The easiest and perhaps best financial option for the attorney is to refuse or refer the case. Rule No. 26 Determine a client’s ability to afford you - If a potential client cannot afford your fees, accept the fact that this potential client should become someone else’s client (and not yours). Option #2 – Handle the case knowing you are probably handling it as a pro bono case and limit your expectations as to collecting a fee. The key to this type of representation is to have the understanding that you may, or probably, will not be paid. Working for free is not a bad thing, when done in moderation. But treating a pro bono as a pro bono is important. Don’t plan on suing the client who obviously does not have the money to pay you. Rule No. 27 Set the tone early – Setting the tone with your client early in your case can make it easier for you to collect your fees during the case. Remind the client that you can “focus on their case or focus on your bill – what would they prefer?” Rule No. 28 Just Say “No” - Don’t fear allowing a client to walk away from your office without hiring you. If they are meant to come back and hire you, they will do so. Otherwise, you will probably be much happier about their case if someone else is representing them. Ethics Issue – In general, there is no duty for a lawyer to take any particular case. Rule No. 32 Maintain a client phone list – Keeping a client phone list will serve several purposes. First, it will offer you a readily available source for your client’s and opposing attorney’s phone numbers and other basic information. Second, it will give you an opportunity to have a master list to review on a regular basis. (I try to go through my phone list with my legal assistant weekly to make sure that we are on top of our cases.) Third, it will offer you a vehicle for review at the end of the day to ensure that you have properly billed for the cases that you have worked on during the day and would otherwise forget to bill on. (See Appendix “B” for a sample phone list.) Rule No. 29 Do client a favor – refer! - If a client cannot afford you, help them out by finding them an attorney that they can afford. Maintain a referral network of competent lawyers who charge less than you do to whom you can refer those clients. Rule No. 30 Treat Pro Bono as Pro Bono Don’t have unrealistic expectations. If a client tells you that he/she can pay a total of $500 or $1,000, understand that you will probably be handling a great deal of their case on a “pro bono” (or free) basis. In such cases, do not be upset if a client does not pay your large receivable at the end of their case. Rule No. 33 Monthly billing - Send out bills to clients every month, no matter what, without fail. Avoid having clients receive a statement for 2 or 3 or more months of work at a time. Clients are entitled to ask you to “slow down” and your failure to send that statement on a regular basis does not afford them that opportunity. Rule No. 31 Maintain a "time buffer" – One of the most important things that lawyers fail to do is to maintain a “time buffer”. If you take too many Pro Bono or “low fee cases”, you will not be available when a “good fee” case comes along. Don’t waste your “inventory” (your time) with non-paid cases when you should maintain that inventory for availability for higher paying cases. How often do we have clients who attempt to hire us who have no funds available to pay us? Deciding what to do is not only a difficult personal decision (we often want to help), but a business decision too (we want to pay our staff and bills). Considering the options in such a circumstance can be helpful: Rule No. 34 Pay only fees out of your retainer - Expert, accounting, psychological evaluation, and mediation fees should always be paid by the client separately from your retainer. Don’t confuse things. Tell your client that they need to bring a check for their portion of the mediation fee to the mediation. Alternatively, tell them that they need to advance the fee to your trust account prior to the mediation so that you can write the check. 11 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas The lawyer ended up settling the case for a total of $550,000.00, of which $270,000.00 belonged to the client. The lawyer contacted the client about the balance that was due and inquired as to his “bonus”. The lawyer, by email, suggested a $5,000.00 bonus. The lawyer complained that the low bonus in light of the client’s extolling how great his services were in the case was insufficient. The lawyer suggested instead, a $20,000.00 bonus and later, a $30,000.00. The lawyer said “You should not attempt to barter with me. I have earned it.” Somewhere along the line, the lawyer accused the client of being “a fraudster”. He continued “you are so full of bull, I now believe the bonus should be $50,000.00. I am very disappointed in you. We obviously have a ourselves a dispute.” The lawyer then released the settlement funds to his other clients but held on to the “bonus” clients funds and said he would keep them all “until we resolve our dispute”. The lawyer and the client ended up in litigation which resulted in the lawyer receiving $51,000.00 and the client ultimately receiving the remainder of the settlement funds. Then came the grievance. The bar alleged that the lawyer violated the Safekeeping Property Rule (1.14) which regulates money disputes between the attorneys and their clients. The rule states that “if a dispute arises concerning their respective interests, the portion in dispute shall be kept separated by the lawyer until the dispute is resolved, the undisputed portion shall be distributed appropriately.” Although the jury ultimately ruled in the lawyers favor by finding the lawyer had not violated Rule 1.14, the State Bar moved for a judgment notwithstanding the verdict (JNOV), arguing that the evidence presented to the jury raised no genuine issue of material fact as to whether the lawyer violated the rule. Specifically, the Bar argued that while the lawyer could have held on to the disputed $50,000.00, he should have released the undisputed amount of the clients settlement to him the day that his other clients received their monies. The end result – the lawyers license was suspended for three years, two active and one suspended. Note that my real reason for wanting an expert at, mediation, and other fees to be paid separately is my concern the clients will lump the fees paid through my trust account with their total attorneys fees bill. Different state laws provide differently as to privilege issues if these are paid by the attorney. Ethics Issue – Separation of Funds Client property and funds must be kept separate from lawyer property and funds. More lawyers are sanctioned and disbarred for not getting this right and commingling funds than for any other ethical violation. Rule No. 35 Be Brave and Survey – Survey your clients. Surveying your clients by the inclusion of a survey with their bills and a self-addressed, stamped envelope can offer you the opportunity to learn how you and your staff are doing while offering your client an opportunity to vent as to any problems they are having with your services. You will be shocked and amazed at the positive feedback you will receive when you survey your clients and surprised at little things that bother your clients that, although easily correctable, you did not know existed. A sample survey is attached to this paper as Appendix “C” and is also available at our law firm’s secondary website at: www.TexasFamilyLawInfo.com. E. Efficient Billing Practice #5 - Dangerous Billing Practices Rule No. 36 The Bonus Clause – Cautiously consider, for certain cases, including the following “bonus clause” in your fee agreement (but be careful!) I always worry about situations that end up on the front page of newspapers. Be mindful of the Smitherman Case ((Smitherman v. Commission for Lawyer Discipline, S.W.3d (2015)) Smitherman was a non-family law case. A lawyer represented three clients in an energy business dispute on an hourly basis. During the course of the litigation, one client offered to pay the lawyer a “bonus” on top of his hourly fee upon resolution of his case. The offer came up apparently during a discussion about the clients unpaid invoices. 12 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas The State Bar of Texas Commission for Lawyer Discipline asserted the lawyer had worked 11 hours on the case while the lawyer contended he worked 28.5 hours on the case. The client filed a complaint with the State Bar and the Commission of course, initiated suit. The Commission alleged that, among other things, the lawyer charged and collected an “unconscionable fee”. The Court ordered the lawyer to repay $15,000.00 and imposed a 24 month fully probated suspension finding that: Bonus clauses should be considered by practitioners but should be dealt with extremely cautiously. Rule 37 Non Refundable Retainers – are a dangerous area potentially fraught with peril for practitioners. (Cluck v. Commission for Lawyers Discipline, 214 S.W.3d736 (2007), a client apparently approached an attorney to represent her in a divorce case. The lawyer agreed to represent the client in a divorce who signed a contract for legal services in which she agreed to pay a $15,000.00 “nonrefundable” retainer. Under the contract, the lawyer agreed to bill the client at $150.00 per hour, first against the $15,000.00 “non-refundable” fee and monthly thereafter. The contract clearly stated that no part of the legal fee was refundable should the case be continued or settled in any other manner. The client paid the lawyer $15,000.00 in 2001. The lawyer began working on the clients divorce, including filing a Petition and obtaining service on the husband. The client asked, seven days later, the lawyer to “cease action on her divorce”. She said she wished to attempt to reconcile. The lawyer suggested that, because her husband had been served, the client leave the action “pending” in case she changed her mind. The client agreed. One year later, after receiving notice that the case was set on the Dismissal Docket, the client contacted the lawyer about resuming work on her divorce. The attorney requested that the client sign an amendment to the contract, in which she agreed to pay an additional “$5,000.00 non-refundable fee” at an increased hourly rate of $200.00. The client signed the amendment and paid the lawyer the $5,000.00 and the lawyer resumed work on the case. One month after resumption, the client terminated the lawyer, alleging lack of responsiveness to her phone calls as the reason. The client requested the file which she picked up two weeks later. Two months later, the client wrote the lawyer a letter asking for a detailed accounting and a refund of the $20,000.00 less reasonable attorney’s fees and expenses. 1. If a true retainer is not excessive, it would be deemed earned at the time it is received and may be deposited in the attorneys account; 2. In contrast, money that constitutes the “pre-payment” of a fee belongs to the client until services are rendered and must be held in the trust account; 3. The $15,000.00 paid to the lawyer by the client was a “pre-payment” of the fee and not a retainer; 4. The contract for legal services did not state that the $15,000.00 payment compensated the lawyer for his availability or lost opportunities – instead it said that the lawyers hourly fees will be billed against it; and 5. The Court noted that the $5,000.00 initial payment requested by the lawyer made it clear that the $15,000.00 that was paid in 2001 did not constitute a true retainer. Be cautious if you decide to charge a nonrefundable retainers and, clearly, you need to be sure to read the Cluck case from cover to cover. By the way - Thank you for your non-refundable retainers. I cannot tell you how many clients come to me who were distraught over having interviewed with attorneys who charged non-refundable retainers. I explain to clients that a large part of the rationale behind the charging of “non-refundable retainers” has to do with the fact that it makes billing practices much 13 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas easier. In reality, there are other successful billing options. Unfortunately, this issue, at least at the time of the printing of this article, is in limbo. The matter of In re Royceton Razor and Williams LLP involves a common law marriage lottery case. The lawyers agreed to take the case on a 20% contingent fee agreement. The matter ultimately resolved in mediation and resulted in a malpractice suit being filed. The enforceability of arbitration agreements and lawyers fee agreements is now pending before the Texas Supreme Court. Ethics Issue – Commingling Funds A nonrefundable retainer belongs to the attorney when it is received. Therefore, the nonrefundable retainer does not have to be placed in a trust account for the client. However, if the client uses one check to make a payment that includes the nonrefundable retainer and a refundable retainer, the entire payment, including the nonrefundable retainer, must be deposited in the trust account. After depositing the entire payment in the trust account, the lawyer may transfer to a general account the portion that constitutes the nonrefundable retainer. Tex. Comm. on Prof’l Ethics, Op. 391, 1978 WL 14284 (1978). F. Efficient Billing Practice #7 – Receivables Review, Review, Review! Rule No. 40 Stay on top of receivables – Be sure to have your staff call your clients EVERY SINGLE MONTH (my admitted weakness) should they fail to make due payment on their bills. Enforce your “evergreen clause” in your contract and let clients know that they need to pay their fees. Ethics Issue – Termination of Representation If the retainer is an advance payment for services, then the lawyer must abide by Rule 1.15. The Rule requires that when a lawyer terminates representation of a client, the lawyer must return advance payments of the fee that are unearned. Tex. Disciplinary R. Prof’l Conduct 1.15(d). Rule No. 41 Have a staff member call about bills that are due - If you go to a doctor’s office and do not pay a bill, you receive a call from their staff reminding you to make a payment. Why should we be any different? Rule 38 Contingent Fees – Lawyers should, again, be very cautious in “contingent fee” agreements in divorce cases. It is very common for clients to approach lawyers without any monies to ask that the lawyers take the case “contingently” on an hourly basis. Lawyers want to help clients out and consider taking the case on a contingent fee basis of a percentage of the amount recovered. Rule No. 42 Have a Pre-mediation meeting with clients – When you ask clients to pay the mediator, ask them to pay their retainer up to the “evergreen amount” prior to mediation. They won’t be surprised by this but, more likely, will expect to be asked to follow their contract. (If you are not sure what to discuss, other than fees, at pre-mediation meetings, feel free to follow the list provided as Appendix “D”). Additionally, if you do not have a good letter to explain the mediation process to clients, feel free to follow the mediation letter attached hereto as Appendix “E”. If you decide to take a case on a contingent fee basis, have the client review the fee agreement with an attorney of their choice. Rule 39 The Arbitration Clauses - Is an arbitration clause permitted in fee agreements? It has been thought that an arbitration clause provision in an engagement agreement with a client that covers disputes relating to fees or malpractice was valid so long as notice was given regarding certain advantages/disadvantages of arbitration, including waiver of trial by jury and loss of appellate review. Additionally, to be enforceable, the arbitration provision must not limit the lawyers liability. Rule No. 43 Schedule a “Closing Meeting” with client to review their closing packets and their bills - As your client’s case approaches its end, remind clients that you will conclude their case with a FREE closing meeting. It makes sense to make a big deal to clients about the fact that you are not going to charge them for the meeting but that you want to 14 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas Birthdays offer another opportunity to for you to diary their birthday and send a quick letter wishing them well. A happy client will always be quicker to pay their bill on a timely basis. ensure that all closing documents have been prepared. Sit down with your clients at the end of their case and present them with a copy of their closing documents and a copy of their bill. Mention prior to the meeting that you will also be discussing the closing of their files and their final bills. (Think about asking that they bring their checkbooks or, if you owe them money from their retainer, have that check ready to deliver to them.) Clients will not be shocked but will expect this from the meeting. (See Appendix “F” for a sample letter to clients with closing documents on the website and Appendix “G” for a sample closing letter to clients to be included in the bound book.) G. Efficient Billing Practice #6 – Etiquette and Integrity Rule No. 48 Be appropriate – Clients are generally impressed with what you say as well as things you do. When you meet a client’s spouse and lawyer for the first time, introduce yourself. Be professional. Do not disparage your opposing counsel. Far from disparagement, you have every reason to compliment the opposing attorney and their skills. Remember that your client will be more impressed with your professionalism and ability and, accordingly, more willing to pay your fees if they are impressed with you. (Note the alternative comment from your client that “anyone could have done what you did – even you acknowledged early in the case that this lawyer was not good”.) Rule No. 44 The Every Month Discount Another legal policy being used by some attorneys (again not necessarily recommended) is to offer clients a 20% discount every month provided the client’s bill is paid by the end of the month. Lawyers report high collection rates (and low receivables). It should be noted that, effectively, the lawyer’s billing rate is 20% lower than the amount initially agreed to, provided the client timely pays their bill. Rule No. 49 Maintain your Integrity – We can reflect on the importance of maintaining your integrity as to the importance of your reputation among fellow members of the Bar and Judges. But remember just how important it is as to clients. Clients do not need a reason to dislike attorneys. For many, your representation will be the first exposure that clients have had to an attorney. Not only should you be careful not to disparage our profession, but remember that clients who lose respect for you will justify not paying your bill. Do not allow clients to lie or misstate the truth. Be honest and compel your clients to be honest. Maintaining your integrity makes more than ethical sense, it makes business sense! Rule No. 45 Old Receivables, December Letter - A great new tip that I received from a lawyer is to generate a letter on December 1st for some of your “older receivables”. Offer to discount a client’s bill by 10% to 35% if they have paid their receivable by the end of the year. Rule No. 46 1099 Notice – **(Not Necessarily Recommended)** I understand that some attorneys are now sending IRS Form 1099’s to clients whose receivables they are writing off (or are threatening to do so). This is not a method that I use nor that I recommend, I simply report it as something that is being done. Please talk with your CPA before considering doing so. Rule No. 50 The “Bonus” Clause – Consider, for certain cases, including the following “Bonus” clause in your fee agreement. Rule No. 47 Client Good Will – Keep your client happy during their case. Let them know that you are thinking about them and their case while their case is pending. If a client mentions that they have an interest in wine and you come across an article on fine wines, send it to the client with a short note. “Client may be charged an additional sum to be determined by the results obtained, the total amount involved, the nature and complexity of the litigation and the responsibilities assumed. It is impossible to determine in advance the amount that will be 15 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas needed to complete client’s case. In the event of dismissal of client’s matter, client will still be obligated for fees unpaid.” There are few times in our career that we can justify using such clauses. Think about the case that you settle early due to magnificent work (on your part) or that you recover a real “win” for your clients that are not properly rewarded by your hourly fee. (I might note, that early in my career, I would see these “Bonus” Clauses in fee agreements of lawyers. I never had the nerve to ask a client for a bonus, but as I see the occasional spectacular result and happy client, I certainly intend to change my approach in the future. I will be happy to report the results of this endeavor.) a. Day client is served; b. Client meets with divorce attorney; c. Next meeting; d. Deposition; e. Negotiations; f. Settlement Conference; g. Settlement Meeting; h. Trial; i. After Trial; j. Decree; k. Later; l. One Month Later; m. Two Months Later; n. Three Months Later; o. Four Months Later; and p. Five Months Later Rule No. 51 When Someone Else is Paying the Bill – If someone other than the client is paying the bill, the clients consent is required. Be sure that your fee agreement recites that the “client” consents that they understand that a third party is paying the bill.. Rule No. 52 Take the 7 steps to Success! Start with a 7 step process to proper billing practices: Step #1 – Consider rewriting your Fee agreement. Step # 2 – Analyze your computers and consider an upgrade. Step # 3 – Buy a good billing program. Step # 4 – Use the program hourly and keep it open on your desktop. Step # 5 – Get in the habit of reviewing your time and billing totals daily. Step # 6 – Set a procedure for sending your bills monthly. Step # 7 – Review your receivables monthly and remind your clients to pay you. **Bonus Tips from Guru James T. McLaren on Setting and Collecting Fees** 1. “I would rather not do the work and not get paid than do the work and not get paid (and defend a grievance).” 2. Remember the “Client Curve of Gratitude”. Collect your fees before or at the time the case is concluded. (See Appendix “H”) 3. Cash is king, and the gold should always flow through your hands. 4. You have no one to blame but yourself if you have let a client go way ahead of you on your fees. 5. Do not apologize for the amount of your fees – the client came to you because they believe you are the best in the business – do not give the client a reason to doubt their judgment. 6. Do not negotiate with the client over your retainer or the hourly rates. 7. Buy lunch. (Clients resent your working through lunch and allowing the lunch bill to find its way to their bill.) 8. Call your clients with good and bad news. 9. Remember the Curve! **Additional Bonus/Billing/Client Care Ideas** 1. “My lawyer can beat up your lawyer” is not a marketing strategy. “My lawyer will call me back before yours will” is. 2. The value of a free consultation is what you charge for it. 3. Nothing is free that costs your time. 4. If your clients stop paying you, don’t ignore them. Fire them. 16 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas 26. Your clients don’t pay you to feel sorry for them, they pay you so they’ll no longer have to feel sorry for themselves. 27. Making a healthy profit from satisfied customers is the purpose of your business, not something to apologize for. 28. McDonald’s had made billions asking customers, “Would you like fries with that?” What’s your “French fry” question? 29. A client’s definition of a “great lawyer” is probably far different from yours. Understand their expectations, and then exceed them. 30. Your clients don’t think you aren’t calling because everything is fine, they think you’re not calling because everything isn’t. 31. When meeting a potential client, don’t sell your competence, sell your compassion. You must care about them before they’ll care about you. 32. Clip a picture of your kids to the top of your stack of bills so you remember why you do what you do (and charge for it). 33. If your clients can go months without hearing from you, they can go longer without recommending you. 34. Thinking like a lawyer doesn’t pay the bills. Thinking like a business person does. 35. Just because you’re not paying your clients for their time, don’t believe it isn’t as valuable as yours. 36. Never network to meet people, network to help people. 37. When you meet a client for the first time, make certain they don’t hear you complain. About anything. 38. People don’t tell lawyer jokes because they think they’re funny, they tell them because they think they’re true. Prove them wrong. 5. Your client will always know their business better than you do. Make sure you seek their advice before giving yours. 6. Being good at understanding makes you a good lawyer. Being good at arguing makes you an ass. 7. There are 1,440 minutes in each day. How many did you make matter? How many did you bill for? Were they the same minutes? 8. Ask clients, “If I could solve just one problem for you, what would it be?” 9. The confused mind always says no. 10. Your “keep great clients happy” budget should exceed your “try to find new clients” budget by at least three to one. 11. You can’t sell bad service to the same client twice. 12. If you don’t agree on fees at the beginning of a case, you’ll be arguing about them at the end of it. 13. How would your 10 best clients design your firm? Why haven’t you asked them? 14. If you keep 99 out of 100 clients happy, your batting average is .990. To the client you let down, however, your batting zero. 15. If there are three or more things that don’t seem quite right when interviewing a prospective client, take a pass! 16. Innovation begins with conversation. Engage with your clients so they’ll engage you. 17. The single piece of “technology” all lawyers should learn to use better is their keyboard. 18. Firing bad clients doesn’t put them out of their misery, but it puts them out of yours. 19. What’s the last thing you’ve done to improve your customers’ experience with you? 20. The more you resemble your competition, the less likely their customers will become yours. 21. Never forget that the least important file on your desk is, to at least one client, the most important file on your desk. 22. Resist the urge to say yes to everything. Say no to something each day, just to stay in practice. 23. It is unimportant how great you are at what you do if you don’t send your bills on time. 24. You can’t expect someone to appreciate your expertise if you fail to acknowledge theirs. 25. The one “technology” your clients really wish you’d get better at using is the telephone. Call them back! III. LODESTAR AND ITS IMPACT ON ATTORNEY’S FEES IN FAMILY LAW CASES IN TEXAS Throughout your billing process, you need to remember that if you are entitled to make a claim for attorney’s fees from the opposing side, you absolutely must be aware of the Lodestar Method and its impact on attorney’s fees in Texas. The Supreme Court, in the case of El , Apple I, Ltd v. Olivas, decided to follow the two pronged approach to determine attorney’s fees 17 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas Overstaffing of cases should be avoided as courts may discount attorney’s fees for work that seems repetitive or unnecessary. Billing judgment has been defined as “the usual practice of law firms in writing off unproductive, excessive, or redundant hours” (See Walker v. U.S. Dep’t of Hous. & Urban Dev., 99 F.3d 761, 769 (5th Cir. 1996)). The Texas Supreme Court has recognized that billing judgment “is an important component in a fee setting” (See El Apple I, Ltd. v. Olivas, 370 S.W.3d 757, 762 (Tex. 2012) (quoting Hensley v Eckerhart, 461 U.S. 424, 434 (1983))). It is critical that attorneys preserve evidence of their billing judgment as testimony alone is inadequate and can result in the court further reducing the fee. When determining a reasonable hourly rate, courts will typically examine hourly rates of “similarly trained and experienced lawyers in the relevant legal community” (See Joseph F. Cleveland, Jr., Alex Harrell, Is Texas Becoming the Lodestar State? A Practitioner's Guide to Recovering Attorneys' Fees Under the Lodestar Method, 75 TEX. B.J. 700, 702 (2012)). This evidence can be accumulated via affidavits from other attorneys or The State Bar of Texas 2009 Hourly Fact Sheet which provides information based on a variety of factors regarding median hourly rates. using objective evidence known as the “Lodestar Method.” A. Prong 1 – The party seeking attorney’s fees has the burden of proof for the first prong of the lodestar method. The proof the Texas Supreme Court recommends are documentation that supports: “(1) the nature of the work, (2) who performed the services and their rate, (3) approximately when the services were performed, and (4) the number of hours worked ” (See El Apple I, Ltd. v. Olivas, 370 S.W.3d 763, (Tex. 2012)). Attorneys are “not required to write a book,” (See Wright v. BlytheNelson, 2004 U.S. Dist. Lexis 25181, *16—17, ( N.D. Tex. 2004)), however providing too little information is risky because “without proper documentation, the court has the discretion to reduce the award to a reasonable amount” (See No Barriers, Inc. v. Brinker Chili’s Tex., Inc., 262 F.3d 496, 500, (5th Cir. 2001)). Application of the lodestar method is easier and more equitable when the requesting party itemizes the time spent on specific tasks in the case rather than just entering the total time spent on the case. A paralegal’s time may be compensated as well, but counsel is required to submit: “(1) [T]he qualifications of the legal assistant to perform substantive legal work; (2) that the legal assistant performed substantive legal work under the direction and supervision of an attorney; (3) the nature of the legal work performed; (4) the legal assistant's hourly rate; and (5) the number of hours expended by the legal assistant” (See All Seasons Window and Door Mfg., Inc. v. Red Dot Corp., 181 S.W.3d 490, 504 (Tex.App.—Texarkana 2005, no pet.) (quoting Multi–Moto Corp. v. ITT Commercial Fin. Corp., 806 S.W.2d 560, 570 (Tex.App.—Dallas 1990, writ denied)). The fee awarded to the paralegal is limited “to the extent that the work has ‘traditionally been done by any attorney’” (See All Seasons Window and Door Mfg., Inc. v. Red Dot Corp., 181 S.W.3d 490, 504 (Tex.App.—Texarkana 2005, no pet.) (Quoting Clary Corp. v. Smith, 949 S.W.2d 452, 469 Tex.App. — Fort Worth 1997, writ denied)). B. Segregating Fees – The Texas Supreme Court requires that “a prevailing party must segregate recoverable from unrecoverable attorney’s fees in all cases” (See Varner v. Cardenas, 218 S.W.3d 68, 69 (Tex. 2007) (per curiam)). This segregation can be done by “proving time spent on a non-recoverable claim, or subtracting a percentage of the time from the total time expanded on the case to account for the time spent on the unrecoverable claim” (See Joseph F. Cleveland, Jr., Alex Harrell, Is Texas Becoming the Lodestar State? A Practitioner's Guide to Recovering Attorneys' Fees Under the Lodestar Method, 75 TEX. B.J. 700, 701 (2012)). If recoverable and unrecoverable claims become overly entangled no segregation is required (See Tony Gullo Motors I, L.P. v. Chapa, 212 S.W.3d 299, 313-14 (Tex. 2006)). 18 Indispensable Billing Tips for All Family Lawyers: From Basics to Advanced Ideas C. Prong 2 – The second prong of the lodestar approach requires the court to analyze specific factors to determine whether an adjustment of the lodestar is necessary. An adjustment is necessary when “the lodestar does not reflect a reasonable fee [and] a multiplier may be applied” (See El Apple I, Ltd. v. Olivas, 370 S.W.3d 757, 759 (Tex. 2012)). A nonexhaustive list of these factors is found in the Texas Disciplinary Rules of Professional Conduct and include: “(1) the time and labor required, the novelty and difficulty of the questions involved, and the skill requisite to perform the legal service properly; (2) the likelihood, if apparent to the client, that the acceptance of the particular employment will preclude other employment by the lawyer; (3) the fee customarily charged in the locality for similar legal services; (4) the amount involved and the results obtained; (5) the time limitations imposed by the client or by the circumstances; (6) the nature and length of the professional relationship with the client; (7) the experience, reputation, and ability of the lawyer or lawyers performing the services; and (8) whether the fee is fixed or contingent on results obtained or uncertainty of collection before the legal services have been rendered” (See Tex. Disc. R. Prof. Conduct 1.04 (b)). The lodestar method looks to be the new approach of Texas to determine proper attorney’s fees. This decision should prove to be an equitable one as it properly accounts for market rates for similarly situated attorneys, while also providing the court the latitude to make the changes it sees fit in the case of extraordinary circumstances. IV. CONCLUSION Working hard as a lawyer is not enough to be successful in the practice of law. The “business side” of our practice must be considered in order to have a successful practice. These policies that I have learned from attorneys have helped me maintain good billing practices. I hope these ideas will help you in your practice. GOOD LUCK AND GOOD BILLING! Rule No. 53 – The Most Important Rule - ( Play More Golf! – What this rule means is to withdraw from a case or do not take a case for which you will not be paid your fair hourly wage. If you have the option of involuntarily working for free or going out and doing something fun, you should take advantage of the free time and do something that you enjoy (something that I am finally learning to do). 19 APPENDIX “A” Exhibit “1” AMPLE FEE AGREEMENTS 55 RETAINER EMPLOYMENT CONTRACT "Client", whose name is subscribed at the end of this contract hereby employs HIGDON, HARDY & ZUFLACHT, L.L.P. ("Attorneys") of San Antonio, Texas to represent me in a family law matter and/or suit of the following referenced matter: ___________________________MY DIVORCE___________________________________ ____________________________________________________________________________ For said Attorneys’ services, Client agrees to pay an initial retainer fee as hereinafter set forth with the total fees for Attorneys’ services calculated by time expended by Attorneys at the following rates: ATTORNEYS: RETAINER AMOUNT $10,000.00 $ 7,500.00 $ 6,000.00 $ 5,000.00 $ 4,500.00 $ 3,000.00 James N. Higdon Charles E. Hardy Harold C. Zuflacht Amy A. Geistweidt David T. Emory Ann K. Watson CLIENT UNDERSTANDS THAT LEGAL REPRESENTATION WILL NOT COMMENCE UNTIL THE RETAINER FEE IS PAID IN FULL AND THIS CONTRACT HAS BEEN SIGNED BY THE CLIENT AND THE ATTORNEY. It is further agreed that for the services to be rendered by Attorneys, the fees for said services shall be determined as follows: ATTORNEYS James N. Higdon Charles E. Hardy Harold C. Zuflacht Amy A. Geistweidt David T. Emory Ann K. Watson OUT OF COURT TIME $500.00 per hr. $500.00 per hr. $385.00 per hr. $350.00 per hr. $300.00 per hr. $175.00 per hr. NON-JURY COURT APPEARANCE/TRIAL $4,000.00 per day $4,000.00 per day $3,080.00 per day $2,800.00 per day $2,400.00 per day $1,200.00 per day JURY TRIAL $6.000.00 per day $6,000.00 per day $4,620.00 per day $4,200.00 per day $3,600.00 per day $2,100.00 per day SUPPORT STAFF Sr. Paralegal Time Paralegal Time Senior Law Clerk Law Clerk Non-Legal Staff $145.00 per hr. $100.00 per hr. $150.00 per hr. $100.00 per hr. $ 75.00 per hr. $1,160.00 per day $ 800.00 per day $1,200.00 per day $ 800.00 per day $ 75.00 per hr. $1,740.00 per day $1,200.00 per day $1,800.00 per day $1,200.00 per day $ 75.00 per hr. Client understands that all time spent on Client’s case is recorded and billed. Some, but not all, of Attorneys’ services for which charges are made include legal research, drafting of pleadings and 20 documents, office conferences, out-of-office conferences, telephone conferences, investigative work, review of material received from Client, the opposing party and others, preparation for and appearances in court, and other tasks necessary to handle the matter in controversy. If the time spent in Court is less than one-half day, the charge will be for one-half day; if the time spent in Court is more than one-half day, the charge will be for a full day. Out of court time will be calculated in increments of one-quarter (.25) hours. THAT IS, THE MINIMUM INCREMENT OF TIME TO BE CHARGED IS FIFTEEN MINUTES. For example, if a telephone call in regard to Client’s matter should be made, Client would be charged fifteen minutes of time (.25 hours) even though the actual telephone call may take less than fifteen minutes. Similarly, if that telephone call took more than fifteen minutes, but less than thirty minutes, Client would be charged an additional one-quarter (.25) hour of time. Attorneys cannot estimate the total amount of the time attorneys incur in your representation and the expenses which will accrue since the opposing party and his/her attorney(s), as well as other factors, often control this aspect of Attorneys’ representation of you since they and their counsel can require action(s) to which Attorneys must respond in order to properly represent you. Reimbursement of Expenses Advanced: Client agrees to reimburse Attorneys for expenses incurred on Client’s behalf. Expenses charged by Attorneys in addition to Attorneys’ hourly fees include photocopying, long distance telephone calls, facsimile transmissions and receptions, postage, parking fees, mileage, delivery and other similar charges, as well as filing fees, deposition charges, costs for the services and/or testimony of expert witnesses (such as psychologists, social workers, accountants and appraisers), and investigator expenses. Attorneys agree not to obligate Client for any large expense without Client’s prior approval. However, with respect to potentially large expenses, such as the cost of depositions and expert, consultant or other professional fees incurred on Client’s behalf, these expenses will either be deducted from the money on deposit in Client’s retainer account or will be paid directly by Client immediately upon receipt of the provider’s statement for these services if the retainer account balance is insufficient for the payment of such costs. _____ _ I iti l _____ _ I iti l _____ _ I iti l _____ _ I iti l Mediation Fees: In the event the matter is mediated, Attorneys will require Client to pay the mediator’s fees to Attorney’s in advance of the mediation. This payment of the mediator’s fees is in addition to the expenses paid by Attorneys out of the retainer referenced in the preceding paragraph. Client, upon prior arrangement with Attorney’s, may pay the mediator’s fees directly to the mediator prior to the commencement of the mediation. However, the mediator’s fees are required to be paid by the mediator before the mediation commences. Replenishment of Retainer: Client understands and agrees that if the amount of Client’s retainer should fall below one hundred percent (100%) of its original amount at any time, Client agrees to pay an additional retainer within seven (7) days of notice of the reduced retainer in an amount sufficient to replenish the initial retainer to one hundred (100%) of its original amount. In this regard, Client should understand that Attorneys will require that Client’s retainer with Attorneys must be sufficiently “replenished” in accordance with this paragraph prior to mediation, as well as, in the event of an unsuccessful mediation, not less than two weeks prior to the trial of Client’s matter. Any unused retainer or unused subsequent replenishment will be refunded to Client upon conclusion of Client’s case. If Client fails to deposit the additional retainer within seven (7) days as required by the preceding paragraph, Attorneys may withdraw as Client’s attorney, and/or cease work, and/or will have no further responsibility to work on Client’s case. (Client may elect to pay Client’s bill when received by credit card by signing the credit card provisions contained at the end of this contract.) Client’s failure or inability to pay Attorneys’ retainer fees and/or expenses as herein provided shall operate as a condition subsequent and may allow Attorneys to withdraw from Client’s representation. Unless some other agreement has been reached between Client and Attorneys, any balance due 21 Attorneys at the conclusion of Client’s case shall be payable prior to the final hearing in this matter. _____ _ I iti l Attorneys will send Client a statement each month in which Attorneys have incurred expenses or performed services on behalf of Client. Questions arising from Attorneys’ monthly statement must be brought to Attorneys’ attention within twenty (20) days of Client’s receipt of Attorneys’ statement. It is understood that all sums due and payable pursuant to this agreement shall be payable by Client to Attorneys at their offices in San Antonio, Bexar County, Texas, which will include all charges for professional services rendered, together with all costs of court and expenses reasonably and necessarily incurred in Attorneys’ representation of Client. Client understands that Client must pay Attorneys’ fees whether or not Attorneys are able _____ to resolve Client’s problem to Client’s satisfaction. _ Client realizes that Client is primarily responsible for the payment of the attorney’s fees and I iti l expenses. In the event the Court should award attorney’s fees, the amount awarded by the Court does not limit the amount Client owes and/or may still owe Attorneys. Further, in the event the Court awards a judgment for attorney’s fees, the difference between the amount of the judgment awarded and actually received/collected as a result of that judgment and the amount of the attorney’s fees incurred by and owed to Attorneys by Client shall be paid by Client to Attorneys. In the event Client has already paid Attorneys all of the attorney’s fees owed to Attorneys, any monies Attorneys should receive as a result of a judgment for attorney’s fees against the opposing party shall be paid to Client. The scope of this Employment Contract and the attorney’s fees involved herein does not cover the collection of any judgment for attorney’s fees awarded by the Court against the opposing party. Client realizes that Client will have to make additional arrangements for the payment of attorney’s fees for the collection of a money judgment against the opposing party. Client further realizes that, in the event Client paid Attorneys in full, Attorneys will assign to Client any judgment for attorney’s fees awarded by the Court to them. Client understands that Attorneys will not give any advice on the value of any property. If the client does not know the value of an asset client should seek an appraisal. Client understands that Attorneys will not give any financial advice of any type or nature. Client understand and agrees that any discussion of property values and/or financial matters as they may relate to Client’s case are for discussion of the presentation of Client’s case and are not intended to be relied upon by Client other than in the context of Attorneys representation of Client and for no other purpose. In further consideration of Attorneys’ agreement to represent Client in the referenced legal matter, Client has agreed to and does hereby assign to Attorneys a lien against any and all sums of money coming into Client’s and/or Attorneys’ hands to which Client is or may become entitled related to and/or arising out of Attorneys’ representation of Client in the matter made the subject of this employment agreement, but then only to the extent of all unpaid Attorneys’ fees and expenses hereby contracted by Client. By signing this agreement, Client additionally hereby appoints Attorneys as Client’s attorney-infact with the specific power to negotiate cash and/or give receipt for any amounts paid to Client related to and/or arising out of Attorneys’ representation of Client in the matter made the subject of this employment agreement. Any money owed to Attorneys by Client shall first be deducted from any money payable to Client as a result of the legal action for which legal services have been rendered by Attorneys. Client understands that interest at a rate which will not exceed one and a half percent (1 1/2%) per month will automatically be charged on any and all previous balances due in excess of thirty days from the date of billing, which Client agrees to pay. Any interest charged, however, shall not exceed the maximum amount of nonusurious interest that may be contracted for, taken, reserved, charged, or received under law; any interest in excess of that maximum amount shall be credited on the principal of the debt or, if that has been paid, refunded. Upon any acceleration or required or permitted prepayment, if applicable, any such excess interest shall be canceled automatically as of the acceleration or prepayment or, if already paid, credited on the principal of the debt or, if the principal of the debt has been 22 paid, refunded. This provision overrides other provisions in this and all other instruments concerning the interest on any such unpaid balance. Upon completion of services, Client agrees that all sums due and owing for legal fees and expenses will be paid in full. In the event such sums are not paid in full, upon the request of Attorneys, Client agrees to sign a promissory note with Attorneys for all additional amounts owing. The promissory note shall be in the standard form of promissory note prepared and issued by the State Bar of Texas, shall provide for interest at a rate not to exceed eighteen percent (18%) per annum on all amounts owing and not paid under the note, and shall provide for a monthly payment schedule which shall cause the amount then owed Attorneys by Client to be paid in full no later than two (2) years of the date of the last bill sent by Attorneys to Client unless written approval of other arrangement is made with Attorneys. Other than to provide reasonable and necessary legal services to the best of Attorneys’ ability, Attorneys make no representations, promises, or guarantees as to the outcome of the case for which Client has retained Attorneys, including whether costs or expenses incurred by Client will be reimbursed by the adverse party. Further, attorneys have made no estimate as to the total fee for Client’s legal services. ATTORNEYS DO NOT PROVIDE TAX ADVICE - Client acknowledges that Client has been advised by Attorneys that there may be certain tax consequences pertaining to any divorce decree and/or other order and/or settlement agreement reached that disposes of the matter in controversy; that Attorneys have not and will not furnish tax advice to Client regarding any matter for which Attorneys are retained by Client; and that Client has been directed and advised to obtain independent tax counsel prior to signing any divorce decree and/or other order and/or settlement agreement that may hereafter be prepared in finalizing some or all of Client’s claims made the subject of this Employment Agreement. PERSONAL INJURY CLAIMS EXCLUDED - Client agrees and understands that Attorneys have not been retained to represent Client with respect to any claim of personal injury that Client may have as a result of any event(s) arising out of the family law matter made the subject of this contract. Client therefore agrees and understands that a separate employment contract must be signed by Client and Attorneys before Attorneys will represent Client with respect to any potential personal injury claim, whether or not it emanates from the family law matter made the subject of this Employment Agreement. CHILD CUSTODY MATTERS EXCLUDED - Client agrees and understands that Attorneys have not been retained to represent Client regarding any issues concerning child custody matters. Client further agrees and understands that Attorneys representation of Client in this matter, unless separately employed to handle such custody matters, shall terminate should any custody matters arise. Client therefore agrees and understands that a separate employment contract must be signed by Client and Attorneys before Attorneys will represent Client with respect to any such custody matter. APPEALS EXCLUDED - Client agrees and understands that Attorneys have not been retained to represent Client in the appeal of any judgment which may be signed as a result of Attorneys’ representation of Client made the subject of this contract. Client further agrees and understands that Attorneys representation of Client in this matter, unless separately employed to handle the appeal of any such judgment, shall terminate following the entry of a judgment by the trial court and all wrap-up documents have been prepared. The preparation of a motion for new trial, if Client determines same to be necessary to preserve Client’s appellate rights, is not included in this contract. Client therefore agrees and understands that a separate employment agreement must be signed by Client and Attorneys before Attorneys will represent Client with respect to any such appeal. COPIES OF CLIENT’S FILE CLIENT’S EXPENSE – In the event that Client discharges Attorneys and “requests their file” from Attorneys, any cost to provide Client with a copy of the file that has been created and/or maintained by Attorneys during the course of Attorneys’ representation of Client and/or the file materials created by Attorneys and/or coming into the possession of Attorneys during the normal course and scope of Attorneys’ representation of Client in this matter (“Client file”) shall be the sole cost of Client. Notwithstanding the foregoing, the cost of copying any original documents/exhibits provided to 23 Attorneys by Client shall be that of Attorneys if Attorneys want to retain a copy of said original documents. All such original documents of Client shall be returned to Client upon Client’s request and/or as part of the delivery to Client of Attorneys’ “Client file.” Attorneys shall retain the right to require Client, upon Attorneys’ receipt of a request for a copy of Client’s file, to deliver the original of Attorney’s “Client file” to a copy service designated by Client, which copy service shall, at Client’s sole cost and expense, copy Attorney’s “Client file” and return the original of such file to Attorneys, while delivering the copy to Client. WAIVER OF JURY DEMAND - Should any dispute arise regarding the terms or conditions of this Employment Agreement, including but not limited to the services rendered (including but not limited to any claims by Client against Attorneys for professional negligence, breach of fiduciary duty and/or legal malpractice), or the fees, costs, or expenses payable hereunder, all parties hereby agree that the matter shall be decided, nonjury, by a District Court of Bexar County, Texas. In this regard, Client and Attorneys each understand and agree that, by signing this agreement, each is waiving their right to have any such dispute decided by jury and will submit the matter to the decision of a judge alone, that is, without the additional advice of a jury. Thus, in signing this Employment Agreement, Client acknowledges that, as to a dispute arising from and/or related to the terms or conditions of this Employment Agreement, which specifically includes potential future claims addressed in this waiver of jury demand clause, (1) each party, including Client, is expressly waiving the right to a trial by jury on these matters; and, (2) before signing this Employment Agreement and thereby agreeing to be bound by the provisions of this clause, Client has the right to obtain legal advice from independent counsel if the provisions and ramifications of this clause are not fully understood, but has, with full understanding of this clause and its provisions, nevertheless agrees to its inclusion in this Employment Agreement and agrees to be bound thereby. The provisions of this clause are not in any way intended to prospectively limit Attorneys potential liability to Client, if any, but are only intended to specify the forum and/or manner in which redress of any such claims will be resolved. BINDING ARBITRATION CLAUSE – In the event that the parties, in lieu of the nonjury trial specified in the preceding paragraph, desire to resolve any dispute regarding the terms or conditions of this Employment Agreement and should mutually agree that the dispute should be referred to binding arbitration in lieu of the litigation associated with a non-jury trial, then, in that event, the parties hereby agree that the arbitrator will be appointed by the then Presiding District Judge of Bexar County, Texas. In the event of any such arbitration, the provisions of Chapter 171 of the Texas Civil Practice and Remedies Code shall govern any such arbitraton proceedings to the extent the parties cannot otherwise agree. Client acknowledges that subject to the foregoing “Waiver of Jury Demand” provision, as to a dispute arising from and/or related to the terms or conditions of this Employment Agreement, which specifically includes potential future claims addressed in this binding arbitration clause, is agreeing to be bound by the provisions of this Binding Arbitration Clause. Client understands that Client has the right to obtain legal advice from independent counsel if the provisions and ramifications of this clause are not fully understood. Client, with full understanding of this Binding Arbitration Clause and its provisions, nevertheless agrees to its inclusion in this Employment Agreement and agrees to be bound thereby. The provisions of this clause are not in any way intended to prospectively limit Attorneys’ potential liability to Client, if any, but are only intended to specify the forum and/or manner in which redress of any such claims will be resolved. GENERAL - Attorneys will keep Client informed of the progress of Client’s case. Attorneys will endeavor send Client copies of all papers related to Client’s case coming into and going out of Attorneys’ office, including correspondence, pleadings and other documents (save and except, perhaps, copies of emails). If the assigned attorney and/or their paralegal is not available when Client telephones, Attorneys will endeavor to have Client’s call returned as soon as possible by another member of Attorneys’ staff. All of Client’s communications with Attorneys are confidential. Confidentiality of Client’s communications with Attorneys also applies to all employees of Attorneys. Communications between Attorneys and Client about Client’s case are privileged. Candor and truth are important in the pursuit of the Client’s objectives. Only if Attorneys know all of the facts can Attorneys perform the services for which Client has hired Attorneys. However, some communications are not protected. Texas Family Code §261.101 compels any professional (including Client’s attorney) to 24 reveal information regarding child abuse if the professional, i.e., Attorneys, have cause to believe that a child has been abused or neglected or may be abused or neglected or that a child is the victim of an offense under Texas Penal Code §21.11. Attorneys will make every effort to expedite Client’s case promptly and efficiently according to the legal and ethical standards promulgated by the Supreme Court of Texas. Attorneys are bound by professional rules of conduct which require Attorneys to serve Client and the court honestly and faithfully. If Client insists that Attorneys break any of the disciplinary rules under which Attorneys practice law, insists upon presenting a claim or defense not warranted under existing law and which cannot be supported by a good faith argument for extension or reversal of such law, personally seeks to pursue an illegal course of conduct, insists that Attorneys take an action which is dishonest, insists upon the use of a witness who will not tell the truth, or by other conduct renders it unreasonably difficult for Attorneys to carry out Attorneys’ representation of Client, Attorneys must withdraw from representing Client. The State Bar Act requires that Texas attorneys give notice to their clients that the State Bar of Texas investigates and prosecutes professional misconduct committed by Texas attorneys. Although not every complaint against or dispute with a lawyer involves professional misconduct, the State Bar’s Office of General Counsel will provide information about how to file a complaint by calling 1-800-932-1900 toll free. Client understands that Attorneys will deliver Client’s bills to Client, when billed, usually monthly, at this e-mail address: _______________________________________________ and expressly authorizes attorneys to do so. THE UNDERSIGNED HAS FULLY AND COMPLETELY READ THE FOREGOING CONTRACTUAL AGREEMENT HAS ABSOLUTELY NO QUESTIONS WHATSOEVER CONCERNING ANY OF ITS PROVISIONS AND FULLY UNDERSTANDS AND AGREES TO EACH AND EVERY TERM AND PROVISION STATED THEREIN. AGREED TO AND SIGNED this _____ day of _____________________ 2015. HIGDON, HARDY & ZUFLACHT, L.L.P. 12000 Huebner Rd., Suite 200 San Antonio, Texas 78230-1210 Telephone: (210) 349-9933 Telecopier: (210) 349-9988 E-Mail: CHARLESHARDY@HHZLAW.COM _______________________________________________ CLIENT’S NAME: __________________________________ SIGNATURE:_______________________________________ ADDRESS: _________________________________________ CITY/ZIP: _________________________________________ HOME PHONE: (______) _______________________ OFF. PHONE: (______) _______________________ CELL PHONE: (______) _______________________ SSN: __________________________________ 25 GUARANTY AGREEMENT For valuable consideration, being Attorneys agreement to represent Client at my/our request, I/We hereby guarantee the payment of all expenses and fees incurred and/or professional services rendered by Attorneys for Client pursuant to this Employment Contract. AGREED TO AND SIGNED this _____ day of _________________2015. GUARANTOR’S NAME: GUARANTOR’S ADDRESS: PRINTED: ___________________________________ SIGNATURE: ________________________________ SSN: ______________________________________ DLN: _______________________________________ ______________________________________________ ______________________________________________ ______________________________________________ ______________________________________________ SIGNATURE:_________________________________ 26 DATE: ____________________ Client Credit Card Pre-Authorization OPTIONS In an effort to better serve our clients and simplify your billing experience, our firm offers credit card acceptance. Charge card information is filed with your confidential client information and kept secure. Please print legibly ______ (initial) I hereby authorize Higdon Hardy & Zuflacht, LLP to charge the Retainer currently due on my account for the amount of $__________________________. ______ (initial) I hereby authorize Higdon Hardy & Zuflacht, LLP to charge the balance of my th account automatically each month. Card will be charged on/about the 10 of the month for prior month fees and replenishment. CLIENT NAME/FILE #: Card Holder Name: Card Billing Address: PAYMENT INFORMATION City, State, Zip Email for Receipt: Phone: Type of Card: Card Number: Print legibly Expiration Date: Security Code: (last three digits on card, last four on AMEX) The undersigned guarantees performance of the financial provisions of this agreement. Name Printed: CHARGE POLICY Signature of Card Holder: Date: Being the cardholder or the Corporate Officer, by signing above I understand and agree to the terms set forth in this agreement, agree to pay, and specifically authorize to charge my credit card for the services provided. I further agree that in the event my credit card becomes invalid, I will contact & provide a new valid credit card upon receipt, to be charged for the payment of any outstanding balances owed. I furthermore confirm that I have received all services and goods to satisfactory conditions. 27 EXHIBIT "2" BASHARA & SCHWARTZ [Date] VIA FIRST CLASS MAIL [Name] [Address] [City, State, Zip Code] Re; [Matter] Dear [Name]; Please let this letter serve to outline the terms of our attorney-client relationship with respect to the abovereferenced matter. 1. We agree to represent you in connection with [state matter, i.e., divorce action, modification proceeding, etc.]. My rate will be $550.00 an hour billed in .1 increments. In addition thereto, you agree to pay all costs and expenses associated with our representation, including but not limited to court costs, expert witness and court reporter fees, along with travel, telephone, copying, delivery, and fax expenses. To the extent Julian N. Schwartz does work on the case, he will be compensated at the rate of $300.00 an hour billed in .1 increments. To the extent a secretary performs paralegal services, such as providing assistance to you in connection with responding to written discovery, organization of discovery documents, indexing of depositions, preparation of inventories, or receiving information from you intended for an attorney, such time will be billed at $100.00 an hour in .1 increments. 2. In the event that fees, costs and expenses are timely paid in accordance with this agreement, I withdraw from my representation of you, pay outstanding bills, including my own, and refund retainer balance, if any, to you. not may any the You will pay me an initial retainer of $ ________ . The retainer will be held in our trust account to protect the fee. YOU WILL RECEIVE A MONTHLY BILL WHICH YOU WILL BE EXPECTED TO PAY BY THE 10TH OF THE MONTH WITH NONRETAINER FUNDS. 3. ________________________________________________________________ 28 [Name} {Date} {Page Number} In the event my monthly fee statements are not timely paid, I may use any portion of the retainer to pay the monthly bill. The retainer will eventually be credited against the amount due and owing when the representation is concluded. Any amount not used will be returned to you. 4. No warranties or representations, implied, are made by us. 5. You have the right to discharge me at any time, but will be responsible for the fees, costs and expenses incurred through the date of discharge. 6 either express or .IN CONNECTION WITH ANY DISPUTE ARISING BETWEEN US, INCLUDING BUT NOT LIMITED TO ANY FEE DISPUTE, MALPRACTICE CLAIM. DTPA CLAIM. FRAUD CLAIM, BREACH OF FIDUCIARY DUTY CLAIM OR ANY OTHER CLAIM, WHETHER MENTIONED OR NOT. EACH PARTY EXPRESSLY WAIVES A JURY TRIAL, AND NEITHER PARTY SHALL BE ENTITLED TO A JURY UNLESS BOTH SIDES AGREE IN WRITING. NOTWITHSTANDING THE WAIVER OUTLINED ABOVE. THE PARTIES. BY WRITTEN AGREEMENT, MAY SELECT THEIR OWN ARBITER TO RESOLVE ANY DISPUTE. EACH PARTY TO THIS AGREEMENT EXPRESSLY WAIVES THE RIGHT TO AN ATTORNEY IN CONNECTION WITH THE EXECUTION OF THIS AGREEMENT. Very truly yours, SAM C. BASHARA SCB:mel AGREED to this the _ day of _________ 29 Exhibit “3” FEE AGREEMENT FURNISHED BY LAW OFFICE OF MARK L. MEDLEY CONTRACT AND AGREEMENT The undersigned, hereinafter sometimes referred to as "Client" and the undersigned, LAW OFFICE OF MARK L. MEDLEY, P. C., sometimes hereinafter referred to as "Attorney", hereby enter into the following Contract and Agreement regarding Attorney's representation of Client in the following matters: CONTESTED CONSERATORSHIP AND DIVORCE Client understands the following conditions regarding employment of Attorney in this case: 1. The date of actual employment of Attorney is __________________, 2011; 2. No representations have been made by an Attorney as to the ultimate success of the case and the only material representations made by Attorney to Client are that Attorney will exert his best professional efforts in his representations of Client. There have been no guarantees made by the Attorney that there will be a recovery of fees, costs or expenses incurred by Client in this cause of action; 3. Client fully understands that in the event sums are recovered and actually received from the opposing party, they shall first be credited to unpaid fees, costs or expenses with any remaining fees paid to Client; 4. Client fully understands that this instrument represents a contract for services rendered and to be rendered by Attorney and that such services are conditioned upon the terms of this agreement, including but not limited to payment of attorney fees to Attorney in accordance with the fee schedule and other fee terms as set forth herein; 5. Client fully understands that Attorney accepts no responsibility or liability of any nature for any matters related to this cause which precede the date of this Agreement; 6. Client fully understands that there is a Minimum Fee Deposit of $ , paid simultaneously with the execution of this Contract; $ of such fee IS IN NO PART REFUNDABLE, although time expended on your behalf will be credited toward this fee. The Minimum Fee Deposit is based upon the perceived complexity of your case, the likelihood that acceptance of your case may preclude me from taking other cases and the skill and expertise of the attorney; 7. Client fully understands that such Minimum Case Fee deposit is absolutely vested to LAW OFFICE OF MARK L. MEDLEY, P. C. upon execution of this Agreement; 30 8. Client fully understands that there is a Trust Deposit of $ ______________ (part of the minimum fee deposit) which is to be paid simultaneously with the execution of this contract. Any fees deposited in trust and not expended will be refunded to Client at the close of the case, less all fees, and expenses owing the firm. Client understands that the fees in this matter may well exceed $40,000.00. 9. Client fully understands that at such time as the Minimum Case Fee referred to in paragraph 6 and the Trust Deposit referred to in paragraph 8 above have been expended, Client shall be required to make an additional trust deposit or maintain a current balance with the Attorney at the Attorney's discretion; 10. Client fully understands that no less than the 1st day of the month prior to the month in which a trial of this cause of action is set, unless other arrangements are specifically made in writing, Attorney requires any past due or billed and unpaid fees and expenses to be brought current and a trial deposit to be made in an amount not less than the amount determined by multiplying 9 hours per day by the attorney's hourly rate as provided herein for the number of trial days estimated by the Attorney; 11. I DO NOT REPRESENT CLIENTS ON A FIXED-FEE BASIS IN CONTESTED CASES. Any figures quoted as to the total cost of services are merely estimates, based on stated hypothetical occurrences and they cannot be relied upon as an accurate estimate. Your adversary, the opposing attorney, or others may engage in activities requiring attorney to expend additional time not originally contemplated; 12. Client fully understands that Attorney may withdraw from representation in the event Client: a. Insists upon presenting a claim or defense not warranted under existing law and which cannot be supported by a good faith argument for extension or reversal of such law. b. Personally seeks to pursue an illegal course of conduct. c. Requests that the Attorney pursue a course of conduct which is illegal or prohibited under the disciplinary rules. d. By other conduct renders it unreasonably difficult for the Attorney to carry out employment. e. Insists upon the Attorney engaging in conduct which is contrary to the judgment or advice of the attorneys. f. rendered. Disregards an agreement with Attorney as to fees or services, costs or expenses 31 g. Fails to keep attorney promptly informed of any change in Client' home address and home telephone number. h. After investigation of the facts and research of the law, does not wish to continue to represent Client. 13. This agreement shall not bind ATTORNEY to represent you after judgment is rendered and entered, but if we represent you after judgment without a new compensation agreement, then for the additional work, you shall pay the greater of a reasonable fee as defined above or the hourly fee arrangement above-described, plus in either case, the expenses under the same terms of this Agreement. This Agreement inures to the benefit of and binds the parties', their heirs, successors, and assigns. 14. ATTORNEY and CLIENT agree that no settlement or disposition of this matter shall be made without the consent of both ATTORNEY and CLIENT. 15. CLIENT shall notify ATTORNEY of any change of address, residence phone number, employment and employment telephone number, within 48 hours of any such change. If CLIENT fails to supply ATTORNEY with this information, ATTORNEY may, within his sole discretion, withdraw from representing CLIENT or abstain from rendering any further legal services to CLIENT until CLIENT have complied with this requirement. 16. Any NOTICE required to be made by ATTORNEY, CLIENT, under the terms of this contract, by the Code of Professional Conduct or by any of the State or Federal Rules of Procedure, shall be deemed adequate and proper, if mailed by ATTORNEY First Class Mail, postage prepaid, to the last address supplied by CLIENT to ATTORNEY. 17. CLIENT certifies that ATTORNEY was employed voluntarily and without solicitation by ATTORNEY and that only MARK L. MEDLEY, ATTORNEY AT LAW, represents CLIENT regarding the legal matters covered by this contract. REQUIRED NOTICE TO Client The State Bar of Texas investigates and prosecutes professional misconduct committed by Texas Attorneys. Although not every complaint against or dispute with a lawyer involves professional misconduct, the State Bar Office of General Counsel will provide you with information about how to file a complaint. For more information, please call 1-(800) 932-1900. This is a toll-free phone call. 32 FEE SCHEDULE Attorney and Client understand that the following fee schedule shall apply as a condition of employment and that Client accepts full responsibility for the payment of all balances due for legal services as follows: 1. All trial and non-trial time expended in connection with this cause shall be charged at the rate as set forth below. Non-trial charges include, but are not limited to, telephone conferences, interviews with Client or other parties in connection with this cause, legal research time, drafting of legal instruments, preparation for Court, review of correspondence and documents, and miscellaneous time spent in office practice and/or legal investigation. 2. Trial time includes time in Court Room attendance, whether in actual trial of this cause or at ancillary hearings or motions, such as motions for contempt. 3. All case expenses, including subpoena costs, court costs, filing costs, automobile mileage charges at $.25/mile, deposition costs, accounting costs, investigation costs, expert's charges, delivery service costs, photocopy and certified copy costs, long-distance telephone costs, hotel/motel costs plus meals and other transportation costs when out-of-town travel is required, computer disk rental and all other miscellaneous actual expenses incurred in connection with this cause are due and payable by Client, as incurred, and will be paid from trust account deposit so long as such is available. 4. All time will be recorded in units of 1/10th hour (6 minutes) with a 2/10th minimum, even though the time spent may be less than 12 minutes. 5. All accounts are due and payable in Bexar County, Texas. Unpaid fee balances owed to the Attorney as well as expenses advanced on behalf of the Client shall bear interest at the rate of 12% per annum commencing thirty (30) days after the date the Attorney's representation of Client is concluded. Such interest shall appear on each statement. MISCELLANEOUS 1. THIS CONTRACT AND AGREEMENT DOES NOT INCLUDE PRESENTATION OF THIS CASE TO ANY APPELLATE COURT, and in the event an appeal is necessary, Client and attorney will consider the appeal as a separate and distinct cause of action requiring new fee arrangements. This agreement shall not bind ATTORNEY to represent you after judgment is rendered and entered, but if we represent you after judgment without a new compensation agreement, then for the additional work, you shall pay the greater of a reasonable fee as defined above or the hourly fee arrangement above-described, plus in either case, the expenses under the same terms of this 33 Agreement. This Agreement inures to the benefit of and binds the parties', their heirs, successors, and assigns. BILLING RATES Attorney and Client understand that, from time to time, during the pendency of this cause and the Attorney/Client relationship, that Attorney may deem it necessary to use the services of legal assistants, paralegal employees, or other associates, and Client agrees that use of such is acceptable to him/her and that all work performed by assistants selected by Attorney shall be fully supervised by MARK L. MEDLEY, and that the periodic time spent, if any, by attorney and staff shall be billed at the following rates: MARK L. MEDLEY $______ per hour Legal Assistant $_____ per hour Legal Secretary $_____ per hour My billing rates may change in the future. Often family cases pend as long as 12 to 24 months. If my hourly rates change, you will be notified at least 30 days before the change takes effect. SIGNED __________________, 2015. LAW OFFICE OF MARK L. MEDLEY, P.C. 14350 Northbrook Drive, Suite 150 San Antonio, Texas 78232 (210) 490-7999 (210) 490-7998 Telecopier CLIENT - ________________________________ MARK L. MEDLEY TEXAS STATE BAR NO. 13895825 34 EMPLOYMENT AGREEMENT I, the undersigned client, hereby employ the Law Office of Mark L. Medley, P.C. of San Antonio, Bexar County, Texas, to represent me in performing certain legal services pertaining to my family law case and all related matters. IT IS UNDERSTOOD AND AGREED that my attorney will be compensated for his and his staff's time and effort required to properly perform such legal services. The amount of attorneys' fees is understood to be $_____ per hour for attorneys' time, $____ per hour for legal assistants’ time and $_____ per hour for secretaries’ time. I understand my first office conference with Mr. Medley will be billed at his regular rate. It is understood that failure to pay fees and expenses as required under this Agreement shall give attorney the right to withdraw from representation. IT IS FURTHER UNDERSTOOD AND AGREED that I will reimburse said attorney for all expenses incurred in performance of such work, including but not limited to long-distance telephone calls, depositions, travel, filing and recording fees, photocopies, and any other expenses that are incident and necessary to research, preparation, investigation, prosecution, negotiation, and/or settlement of the case. The reimbursement of said expenses shall be in addition to the above-described attorneys' fees. I am herewith paying the sum of $_____________________ as a deposit, which is considered earned when paid, toward the fees and expenses in my case, and I understand that attorneys' fees and expenses incurred will be billed when they are incurred and will be due and payable upon receipt in Bexar County, Texas. In the event I wish to pursue my case to the Court of Appeals, or to the Texas Supreme Court, an additional retainer and a new employment agreement will have to be signed. Client further understands that this employment agreement terminates upon entry of a final order from the District Court of Bexar County, Texas. SIGNED on _______________, 2014. ___________________________________Client: ___________________________________ Mark L. Medley for the Law Office of Mark L. Medley, P.C. Independence Plaza II, Ste. 150 14350 Northbrook Drive San Antonio, Texas 78232 (210) 490-7999 (210) 490-7998 Telecopier 35 Exhibit “4” THE STATE OF TEXAS COUNTY OF TRAVIS § § § KNOW ALL PERSONS BY THESE PRESENTS: THIS AGREEMENT IS MADE AND ENTERED INTO THIS DATE BY AND BETWEEN CLIENT NAME (the "client") and VAUGHT LAW FIRM, P.C. (the "Firm"). WITNESSETH: CLIENT NAME, as the CLIENT, has, and does hereby retain, employ, constitute, and appoint the firm of VAUGHT LAW FIRM, P.C., through this document, as his/her agents and attorneys-in-fact; and further does hereby agree and contract for legal services to be provided for and on behalf of the Client in the representation of the Client in family law and/or related matters; with representation herein contracted for and full power of attorney to include advising, counseling, negotiating, investigating, handling, prosecuting, and/or defending in said family law matter or matters arising therefrom or attendant thereto or arising out of the same set of facts or circumstances, to final settlement or adjudication. If you have requested that this firm represent you in a collaborative family law matter, then you have read and agreed to all of the provisions stated in the Addendum to this Agreement, which is attached and incorporated herein for all purposes, the same as if fully set forth at length. I. FACTORS CONSIDERED IN COMPUTATION OF FEE: In consideration for the services rendered and to be rendered on behalf of Client by the Firm, the Client hereby agrees to pay said Firm a fee computed by multiplying the number of hours of work of each Attorney, Paralegal, Contract Attorney, Law Clerk, and/or Litigation Assistant involved in representing Client by the hourly charge rate established by the Firm for each such person. James A. Vaught’s hourly rate at this time is $450.00 per hour. Leigh de la Reza’s hourly rate at 36 this time is $325.00 per hour. The associate attorney’s hourly rate at this time is $250.00 per hour. The Paralegal’s hourly rate at this time is $175.00 per hour. The Senior Litigation Assistant’s hourly rate at this time is $140.00 per hour. The Litigation Assistant’s hourly rate at this time is $100.00 per hour. Work on the case will be billed in fifteen (15) minute increments. All time spent on the Client’s case is recorded and billed; this includes drafting of pleadings and documents, legal research, office conferences, out-of-office conferences, telephone conversations, investigation of facts, preparation for and appearances in court, correspondence, e-mail communications, court waiting time, travel time, and all other tasks necessary to handle the matter in controversy for the Client. Some tasks performed may involve the work of more than one person employed by the Firm, in which case the client will be billed for the time spent by all Paralegals and/or law clerks on the Client’s case. Expenses charged in addition to our hourly fee include court costs, filing fees, subpoena costs, service of process fees, recording fees, court reporter fees, outside photocopying charges, transcript fees, and in-house expenses such as delivery fees. We do not charge for general computer time in our office, but we do charge for computer generated legal research when a charge is incurred by the Firm for that research. The cost of computer generated legal research will be passed through to the client on a strict cost basis. The costs for depositions, accountant fees, appraiser fees, private investigators, business valuation fees, consultant fees and other professional fees incurred on behalf of the Client will either be deducted from the sums of money on deposit in the Client’s retainer trust account or will be paid directly by the Client immediately upon receipt of a bill for these services if the retainer trust account balance is insufficient for the payment of such costs. 37 It is further agreed and understood that any and all services rendered by the Firm on behalf of the Clients subsequent to or after settlement and final adjudication, specifically exclusive of appeal, shall be included in the services herein contracted. II. REPLENISHING RETAINER FEE AND PAYMENT: In consideration for the services rendered and/or to be rendered on behalf of the Client by the Firm, the Client hereby agrees to pay the Firm an initial retainer fee in the amount of $$ (the “Initial Retainer”). It is understood that the Firm will hold the Client's retainer in its TRUST ACCOUNT, which is credited against the amount owed the Firm by the Client for attorneys' fees, costs and/or expenses. This retainer is a condition precedent to any obligation of the Firm to perform work on behalf of the Client. The Firm will provide the Client, semi-monthly, an itemized bill setting forth in reasonable detail all advances for the above-mentioned expenses, and a description in reasonable detail of all services provided by the Firm on behalf of the Client in these matters and fees charged for such services and expenses. At the end of each of the Firm’s semi-monthly billing cycles, the Firm will transfer the amount owed by the Client for that interval from the Client’s retainer in the Trust account to the Firm’s operating account. When the balance in the Client’s retainer drops below $$ (the “Replenishing Point”), the Client will be required to replenish the retainer by making payment in the amount necessary to maintain the retainer fee balance at the agreed upon amount of $$ (the “Minimum Retainer”). The Client agrees to pay the necessary amount within seven (7) days upon receipt of the statement showing the retainer balance to be less than $$. If the Client fails to pay the necessary amount within seven (7) days upon receipt of the statement showing the retainer balance to be less than $$, the Firm will immediately cease working on the Client’s behalf and will perform no work on the Client’s behalf until the Client pays the amount necessary to maintain the retainer fee balance at the agreed upon amount of $$. 38 Failure to pay the amount necessary to maintain the retainer fee balance at the agreed upon amount of $$ shall be just cause for the Firm to file a motion for continuance (if deemed necessary) and withdraw from its representation of the Client. Initial acknowledgement __________ THE RETAINER IS NOT AN ESTIMATE OF THE TOTAL COST OF THE REPRESENTATION OF THE CLIENT IN THE FAMILY LAW AND/OR RELATED MATTER, BUT IS ONLY A “DEPOSIT” TO BEGIN WORK ON THE CASE. WE DO NOT QUOTE FLAT FEES OR CAPPED FEES. Initial acknowledgement ___________ III. TRIAL: A final trial before the Court or before a jury is a time consuming and expensive process. The Firm puts its personnel and resources to work for the Client in preparing for and representing the Client in the final trial before the Court or before a jury. In the event that the Client’s case proceeds to final trial before the Court or to a jury, the Client’s account must be current forty-five (45) days prior to the trial date, unless written approval has otherwise been obtained from the attorney-in-charge of the Client’s case. In addition, the Firm will require the Client to pay a trial retainer in an amount to be determined at the sole discretion of the Firm. The trial retainer must be paid at least forty-five (45) days prior to the trial date and replenished every 15 days thereafter. The Client will be required to replenish the trial retainer by making payment in the amount necessary to maintain the retainer fee balance at the agreed upon amount on the Friday prior to the trial date. The trial retainer is in addition to the Initial Retainer referred to in paragraph II above. The Client’s failure to pay the trial retainer, to replenish the trial retainer on the Friday prior to the trial date or to replenish the Initial Retainer shall be just cause for the Firm to file a motion for continuance (if deemed necessary) and withdraw from its representation of the Client. 39 Initial acknowledgement ____________ Questions arising from the Firm’s monthly statements must be brought to the attention of the Firm by the Client within twenty (20) days of the Client’s receipt of the Firm’s billing statement. Upon completion of services, the Client agrees to pay any and all sums due and owing to the Firm for legal fees and expenses, in full. In the event such sums are not paid in full, upon the request of the Firm the Client agrees to sign a promissory note payable to the Firm for all additional amounts owing. The promissory note shall provide for interest on amounts owing and not paid under the note, and shall provide for a monthly payment schedule which shall cause the total amount due to be paid in full no later than one (1) year of the date of the last monthly bill sent by the Firm to the Client, unless written approval of other payment arrangements is made. Once the Client’s case is concluded and all fees and expenses have been paid, if funds remain in the Client’s retainer, then the Client will be refunded any balance remaining in the Client’s retainer fee; such balance to be refunded to the Client at the conclusion of the billing cycle. In the event the Firm is compelled to intervene in a pending lawsuit or initiate any lawsuit in order to recover the fee or fees for services rendered due to the Firm, the Client agrees to pay any and all attorneys' fees accruing in favor of the attorney or attorneys employed by the Firm to recover the fees due the Firm pursuant to the terms of this contract and additionally, the Client agrees to pay any and all court costs and expenses connected with the pending lawsuit or any subsequent lawsuit as hereinabove described. IN THE EVENT AN APPEAL OR THE DEFENSE OF AN APPEAL IS DETERMINED TO BE NECESSARY AFTER TRIAL, IT IS AGREED AND 40 UNDERSTOOD THAT A NEW CONTRACT WILL BE NEGOTIATED FOR THE SERVICES OF THE FIRM. IV. SUMS ACTUALLY RECOVERED FROM THE SPOUSE: It is further agreed and understood that any sums recovered from the Client's spouse by the Client or by the Firm, pursuant to an order of the Court, verdict of the jury, or by agreement of the parties, shall be credited against the amount owed by the Client for attorneys' fees, costs, and/or expenses, and the Firm shall have a security interest (not proprietary interest) therein until fully satisfied; provided, however, that no such sums shall be credited until actually received by the Firm. V. CLIENT RESPONSIBILITY: The Client understands and acknowledges that the Client has some responsibility for their case. The Client will be responsible to meet certain deadlines requested by the Firm with respect to matters such as discovery responses, for example. The Client understands that there are certain matters which the Client must take care of during this litigation. For example, if the Client elects to ignore the advice of the Firm, then the Client must take responsibility for the consequences of his or her actions. This is your case, and the ultimate outcome depends in part on how you conduct yourself. VI. DECISIONS, CONTINUANCES: STRATEGY, PROFESSIONAL COURTESIES AND Matters of strategy are generally within the authority of the Firm. However, the Firm will consult with Client on general matters of strategy. Matters of strategy include the use of depositions, initiation of the settlement process, the timing of litigation and the like. Professional courtesies and continuances are solely within the discretion of the Firm who may grant extensions of time, consent to continuances, or extend other traditional professional courtesies. Substantive decisions, such as the terms of an offer of settlement to be made or whether to accept or reject an offer, are solely within the discretion and control of Client. VII. AUTHORIZATION AND WAIVER REGARDING COMMUNICATIONS 41 VIA FACSIMILE AND E-MAIL: Client authorizes the Firm to transmit to Client and any other individual or entity deemed necessary by the Firm, communications and/or information by facsimile and e-mail. Client waives any right to hold the Firm liable for any breach of the attorney/client privilege as a result of communications and/or information transmitted by facsimile or e-mail, whether or not the communications and/or information is erroneously misdirected or intentionally or unintentionally intercepted by the other party or by a third party. VIII. USE OF WIRETAPPING OR OTHER RELATED DEVICE: Client represents and warrants that neither s/he nor anyone on his/her behalf has installed, utilized or otherwise operated a wiretapping device, including but not limited to a recording device on a telephone or software on a computer to monitor usage or communication, without the express consent of the Client's spouse and/or the opposing party ("wiretapping activity"), and further represents and warrants that s/he has not and will not provide any information, data or other material to the Firm that is the product or result of any such wiretapping activity. Client acknowledges that the Firm has fully explained that any such wiretapping activity may be illegal and may give rise to civil and criminal liability, and by entering into this Contract, Client represents and warrants that s/he has engaged in no such wiretapping activity. Initial acknowledgement IX. _____________ SETTLEMENT: No settlement of any nature shall be made for any of the aforesaid claims of the Client without the complete approval of the Client. X. VALUATION OF MARITAL ASSETS: WE ARE NOT BEING RETAINED TO VALUE THE MARITAL ASSETS NOR DO WE CLAIM TO HAVE EXPERTISE IN THIS AREA. You must determine, based upon the information obtained through the proceeding, which assets you would like to receive, the value of those assets, and the economic ramifications concerning all your property. We may advise you to retain appropriate experts, such as 42 accountants, financial advisors, or real estate or business appraisers, to assist in this regard. We do not automatically search titles, determine the validity of income and expense figures supplied by your spouse or other opposing party, or attempt to verify other underlying data provided as part of the dissolution proceeding. If there are questions in your mind concerning any of these issues, you should discuss them with us and authorize us to retain appropriate experts to provide assistance on your behalf. If you have retained this firm to represent you in a collaborative family law matter, then the provisions related to experts set forth in the Addendum to this Agreement also apply. XI. TAX LANGUAGE. THIS FIRM DOES NOT GIVE TAX ADVICE. Any information concerning federal income taxes or the tax consequences of potential transactions, given to Client is intended to constitute nothing more than a starting place for discussions between the client and their Certified Public Accountant or other tax advisor. THE CLIENT AGREES TO RELEASE THE FIRM OF ANY LIABILITY associated with tax related language contained in any Court order or decree and agrees to review such language with a Certified Public Accountant or other tax advisor before the entry of such decree or order. If you have retained this firm to represent you in a collaborative family law matter, then the provisions related to experts set forth in the Addendum to this Agreement also apply. XII. FAVORABLE OUTCOME NOT GUARANTEED: The Client understands that the Firm has made no representations concerning the successful termination of the claim or claims relating to the matter in controversy or the favorable outcome of any legal action that may be filed and has not guaranteed that the Firm will obtain reimbursement to the Client of any of the costs or expenses incurred by the Client in the prosecution of said claim or claims. The Client further expressly acknowledges that all statements of the Firm on these matters are statements of opinion only. 43 XIII. BINDING ARBITRATION: The Firm and Client agree that any disputes between Client and the Firm regarding any matter arising out of our attorney/client relationship at any time (except attorney disciplinary matters), including but limited to fees, charges, and/or the nature and quality of legal services (including but not limited to claims of professional negligence, malpractice, or breach of fiduciary or ethical duties), which are not capable of being resolved between us shall not be determined by a judge or a jury but instead shall be resolved by binding arbitration. Either party may institute arbitration by sending a written demand to the other party. The parties agree to appoint one arbitrator, whose decisions shall be binding in all respects. Any arbitrator appointed by the parties must be an attorney who (i) has undergone arbitration training conducted by the American Bar Association or the American Academy of Matrimonial Lawyers, and (ii) is in good standing with the State Bar of Texas. The arbitrator shall be selected by mutual agreement of the parties from a list of arbitrators meeting the foregoing criteria. If the parties are unable to agree upon the selection of an arbitrator, the first party requesting arbitration must designate the name of an arbitrator, and the other party must then designate the name of an arbitrator. The two designees must select a qualified arbitrator who will be designated the sole arbitrator of the dispute. The initial costs of the arbitration shall be advanced, without prejudice, by the party demanding arbitration, with a final determination as to the apportionment of arbitration fees and costs to be decided by the arbitrator. The award of the arbitrator will be binding and conclusive on the parties, and a judgment setting forth the arbitration award may be entered in any court of competent jurisdiction. The Firm and Client agree that the arbitration shall be conducted pursuant to the Texas Arbitration Act. There are advantages to arbitration such as privacy, promptness of decision and protection of privileged communications. There are disadvantages as well such as the waiver of trial by jury and the right of appeal, limited discovery rights and the inability to join parties who 44 are not signatories to this agreement. The provision of this section are not in any way intended to prospectively limit the Firm’s potential liability to you, if any, but are only intended to specify the forum and/or manner in which redress of any such claims will be resolved. PRIOR TO EXECUTING THIS FEE AGREEMENT, YOU MAY WISH TO CONSULT WITH INDEPENDENT COUNSEL TO SEEK ADVICE REGARDING THIS FEE AGREEMENT, IN PARTICULAR THE OBLIGATION TO SUBMIT TO BINDING ARBITRATION ANY DISPUTES WHICH MAY ARISE BETWEEN US. YOU ACKNOWLEDGE THAT WE HAVE ADVISED YOU TO REVIEW THIS FEE AGREEMENT AND THIS ARBITRATION AGREEMENT WITH INDEPENDENT COUNSEL OF YOUR OWN CHOOSING. BY SIGNING THE FEE AGREEMENT, YOU ARE AGREEING TO HAVE ANY ISSUE ARISING OUT OF OUR ATTORNEY/CLIENT RELATIONSHIP AT ANY TIME (EXCEPT ATTORNEY DISCIPLINARY MATTERS), INCLUDING BUT NOT LIMITED TO FEES, CHARGES, AND/OR THE NATURE AND QUALITY OF LEGAL SERVICES (INCLUDING BUT NOT LIMITED TO CLAIMS OF PROFESSIONAL NEGLIGENCE, MALPRACTICE, OR BREACH OF FIDUCIARY OR ETHICAL DUTIES) DECIDED BY A NEUTRAL ARBITRATOR AND YOU ARE GIVING UP YOUR RIGHT TO A JURY OR COURT TRIAL. Initial acknowledgement ____________ XIV. FILE RETURN AND DESTRUCTION: At the conclusion of Client’s case, Client acknowledges that Client may request any original documents previously provided to the Firm, and any documents that the Firm has obtained on behalf of Client and all finished work, such as briefs or material for submission to the Court not previously provided to Client. Client is solely responsible for payment of all copy and postage expenses incurred in fulfilling such 45 request. The Firm will retain your file for sixty (60) months after the completion of this representation, as evidenced by the execution of a settlement agreement, the signing of a Court Order or judgment, or otherwise, if the Firm has received no written request from Client within sixty (60) months of the completion of this representation, the Firm will be free to dispose of all documents in Client’s file. The Firm shall not be required to give Client any additional notice that Client’s file or files may be destroyed if not claimed within the time set forth above. Any notices provided, at the sole option and discretion of the Firm, shall be sufficient if mailed to Client at the last address provided to the Firm, regular first class mail with sufficient postage affixed. Please keep us posted as to your address during this sixty (60) month period. FILES ARE DESTROYED SIXTY (60) MONTHS AFTER THE COMPLETION OF THIS REPRESENTATION, WITHOUT ANY FURTHER NOTICE, SO IF YOU WANT YOUR FILE, OR ANYTHING OUT OF YOUR FILE, YOU SHOULD OBTAIN IT PROMPTLY UPON THE COMPLETION OF THIS REPRESENTATION. XV. SETTING DATE: The Client understands that the Firm makes no representations that, once a setting date has been obtained, the case, hearing, or matter will be heard on that day. Due to the crowded litigation dockets, actually having a matter heard in court, even if a setting date has been previously obtained, is dependent upon factors beyond the control of the Firm. XVI. TERMINATION OF EMPLOYMENT BY THE CLIENT: In the event of a bona fide reconciliation of, or resolution by, the parties of any matter encompassed by or made the basis of this document or in the event of the death or disappearance of the Client's spouse or any other necessary party during the pendency of said matters, the Client agrees to pay to the VAUGHT LAW FIRM, P.C., the total amount of the fees for services rendered on the fee basis set forth above, together with all expenses and/or costs incurred and/or paid on the Client's behalf and still outstanding, said fees to be paid prior to or contemporaneously with signing or 46 filing of the instruments necessary to terminate any action taken by the Firm. In the event of the death of the Client during the pendency of any matter made the basis of this contract of employment, this agreement, with respect to payment of attorneys' fees for services rendered based upon the reasonable fee standard as set forth above, shall be binding upon the heirs of the Client and shall constitute a valid and binding obligation of the estate of the Client. In the event the Client desires to dismiss the Firm and retain other counsel to represent the Client's interest in any matter encompassed by, or made the basis of, this document, after the date of the signing of this contract, IT IS AGREED AND UNDERSTOOD THAT THE TERMS OF THIS CONTRACT AS PERTAINING TO THE FEE OR FEES FOR SERVICES RENDERED, UP TO AND INCLUDING SUCH DATE OF DISMISSAL, TO BE PAID TO THE FIRM SHALL REMAIN IN FULL FORCE AND EFFECT. If permission for withdrawal from employment is required by the rule of the Court, the Firm shall withdraw upon permission of said Court. The balance of the Client’s retainer, if any, shall be returned to the Client after the Court grants the Firm permission to withdraw as Client’s attorney of record. XVII. WITHDRAWAL FROM EMPLOYMENT BY THE FIRM: The Firm may withdraw from the Client's representation in this matter at any time if the Client: (1) Insists upon presenting a claim or defense that is not warranted under existing law and cannot be supported by good faith argument for an extension, modification, or reversal of existing law; (2) Personally seeks to pursue an illegal course of conduct; (3) Insists that the Firm pursue a course of conduct that is illegal or that is prohibited under the disciplinary rules; (4) By other conduct render it unreasonably difficult for the Firm to carry out its employment; (5) Insists that the Firm engage in conduct that is contrary to the judgment and advice of the attorneys but not prohibited under the disciplinary rules; 47 (6) Deliberately disregard an agreement or obligation to the Firm as to expenses or fees for services rendered; or (7) Fails to timely replenish the Initial Retainer, to timely pay the trial retainer, or to timely replenish the trial retainer on the Friday prior to the trial date. As a condition precedent to acceptance of employment by the Firm, the Client agrees to cooperate and comply fully with all reasonable requests by the Firm on any matter encompassed by, or made the basis of, this document, including prompt payment of fees and expenses upon the occurrence of any of the events set out in this document. In the event of the withdrawal from employment, the Firm will take reasonable steps to avoid foreseeable prejudice to the rights of the Client, including giving due notice to the Client, allowing time for employment of other counsel, delivering to the Client all papers and property to which the Client is entitled, and complying with the applicable laws and rules. The Firm shall withdraw if discharged by the Client. Such discharge shall be communicated in writing to the Firm. If permission for withdrawal from employment is required by the rule of the Court, the Firm shall withdraw upon permission of said Court. The balance of the Client’s retainer, if any, shall be returned to the Client after the Court grants the Firm permission to withdraw as Client’s attorney of record. Please note that if you have retained this firm to represent you in a collaborative family law matter, then the provisions related to the Firm withdrawing from representing the Client in this matter set forth in the Addendum to this Agreement apply. XVIII. REPORTING OF CHILD ABUSE OR NEGLECT: The Client is aware and understand that the attorneys of the Firm are required by Statute of law, currently in effect, to report to the authorities any person whom the attorneys have cause to believe has adversely affected, by abuse or neglect, a child’s physical or mental health or welfare. The Statute does not 48 make an exception to this duty to report child abuse or neglect for an attorney’s client. In the event that attorneys are required to report child abuse or neglect by the Client, then such a report shall also constitute good cause for the Firm to withdraw from the Client’s representation. XIX. APPOINTMENTS ARE NECESSARY: Because of the nature of the Firm’s legal work, the attorneys and paralegals are unable to accommodate “drop by” meetings with the Client. The Firm wants to be sure that the Client receives the time and attention necessary for the Client’s case to be prepared, and ensures that applicable deadlines are met in a timely fashion. This factor of the Firm’s representation is equally important for all of the Firm’s clients. Therefore, the Client must telephone and schedule an advance appointment prior to meeting with the attorneys or paralegals. If the Client is unable to keep the appointment or to appear at the appointed time, the Client must give at least 24 hours advance notice of the cancellation. Repeated failures to keep appointments shall be considered just cause for the Firm to withdraw from its representation of the Client. Likewise, failure to timely appear for the appointment may result in the Client being unable to meet with the attorney or paralegal. The attorneys and paralegals will also make every effort to be available and on time for the scheduled appointment and will only reschedule appointments when an unavoidable conflict, such as a court appearance, arises. XX. ENTIRE AGREEMENT OF PARTIES: This contract embodies the entire agreement of the parties hereto with respect to the matters herein contained, and it is agreed that the terms and conditions and stipulations hereof shall not be modified or revoked unless by written agreement signed by both parties and attached hereto and made a part hereof. FURTHER, THE CLIENT ACKNOWLEDGES THAT, IN ADDITION TO HAVING READ THE AGREEMENT IN ITS ENTIRETY, THE UNDERSIGNED ATTORNEY HAS ANSWERED ANY QUESTIONS CONCERNING THE AGREEMENT RAISED BY THE 49 CLIENT, AND THE CLIENT UNDERSTANDS THE AGREEMENT AND CONSIDERS IT TO BE FAIR AND REASONABLE. XXI. STATEMENT OF CLIENT: I authorize the Firm to credit my Trust Account against the amount I owe the Firm for services rendered in accordance with the terms, set forth in Parts I and II above, which were provided and not otherwise paid for, before this contract was signed by both parties below. If I have given the Firm a credit card for payment of an Initial Retainer, for replenishment of an Initial Retainer, for payment of a Trial Retainer, for replenishment of a Trial Retainer, or for payment of a balance due, I authorize the Firm to charge my credit card for the amount I owe the Firm for services rendered in accordance with the terms, set forth in Parts I and II above. XXII. PLACE OF PERFORMANCE: Any legal action between the Client and the Firm arising out of this document shall be filed in Travis County, Texas, unless otherwise provided for by the law of the State of Texas. All payments to Firm contemplated herein are payable at 5929 Balcones Drive, Suite 201, Austin, Travis County, Texas 78731. Executed on this _____day of ______________, 2015. _______________________________________ VAUGHT LAW FIRM, P.C. 5929 Balcones Drive, Suite 201 Austin, Texas 78731 (512) 342-9980 James A. Vaught, President State Bar No. 20526300 jimmy@vaughtlawfirm.com Leigh de la Reza, Partner State Bar No. 24037879 leigh@vaughtlawfirm.com Lisa L. Stewart, Associate State Bar No. 24029851 lisa@vaughtlawfirm.com 50 __________________________ CLIENT NAME OPTIONAL CREDIT CARD PAYMENT AGREEMENT __________ If initialed, I, CLIENT NAME, hereby authorize my outstanding bill to be paid in full (including replenishments) by the following credit card account unless I instruct the Firm otherwise in writing, which includes e-mail or facsimile transmission. We will always confirm in advance of charging a credit card. Please complete the necessary information below: Credit Card: VISA MASTERCARD AMEX DISCOVER (circle one) Card account number: _______________________________ Expiration Date: _______________________________ Security Code* _______________________________ Name as it appears on card: _______________________________ Billing Address: _______________________________ City, State and zip code: _______________________________ Email address for receipt: _______________________________ ________________________________ Authorized Signature _________________ Date SPECIAL INSTRUCTIONS: ______________________________________________________________________________ ______________________________________________________________________________ *Security Code is 4 digits on the front of the card for AMEX *Security Code is 3 digits on the back of the card on the signature line for MC/VISA 51 APPENDIX C PRIVACY POLICY AS TO SOCIAL SECURITY NUMBERS AND OTHER PRIVATE INFORMATION • • • • • SOCIAL SECURITY NUMBERS AND DRIVER’S LICENSE NUMBERS AS NEEDED AND AS REQUIRED BY LAW. THESE PRIVATE NUMBERS ARE USED TO IDENTIFY PARTIES WHETHER FOR INITIAL SERVICE OF COURT DOCUMENTS, FOR CERTAIN COURT ORDERS, IN REQUIRED REPORTS FILED WITH THE STATE OF TEXAS, OR FOR OTHER REQUIRED PURPOSES. THESE PRIVATE NUMBERS RECEIVED FROM A CLIENT ARE CONFIDENTIAL, AND ARE NOT RELEASED FROM THE FIRM UNLESS AUTHORIZED BY THE CLIENT OR REQUIRED BY LAW THE EMPLOYEES OF THE FIRM HAVE ACCESS TO THIS PERSONAL INFORMATION. EVERY STEP IS TAKEN TO PROTECT YOUR PRIVACY. THIS INFORMATION IS KEPT SECURE WITHIN THE OFFICE OF THE FIRM IN FILE FOLDERS, FILE DRAWERS, AND COMPUTERS, UNTIL SUCH TIME THAT THE FILE INFORMATION IS RETIRED AND THE FILE REMOVED TO . STORAGE IN COMPUTER FILES OR A LOCKED, OFF-SITE STORAGE FACILITY. THE CLIENT INFORMATION WILL EVENTUALLY BE SHREDDED OR OTHERWISE DELETED. I ACKNOWLEDGE THAT I HAVE READ THE ABOVE PRIVACY POLICY AND AGREE TO IT. CLIENT SIGNATURE___________________________ DATE ______________________ 52 7 Exhibit “5” FEE AGREEMENT OF KOONS FULLER April 28, 2015 Dear : You have requested our Firm to act as your attorneys. We agree to represent you under the terms set forth in this letter. Please sign this letter and return it to the Firm, together with the Retainer. The Firm may, but shall have no obligation to, represent you until the Firm has received a signed copy of this letter and you have paid the Firm's Retainer. The Firm agrees to represent you in connection with a x matter. If you want the Firm to represent you on any other case, you must make a separate agreement with the Firm. We promise to provide you with legal services but make no representations, promises or guarantees as to the outcome of your case. The Firm will keep you informed as to the progress of your case and will forward you copies of all significant correspondence, pleadings and other documents. If you have a question about your case, feel free to call the attorney responsible for your case. You agree to pay the Firm a Retainer of $__________. The Retainer is paid to the Firm to secure its services, to compensate the Firm for assuming responsibility for your case and to insure the Firm's availability to represent you. Should you so choose, Retainers may be paid with Visa, Discover, MasterCard or American Express. If the amount of your Retainer should fall below forty percent of its original amount at any time, you agree to pay an additional retainer in an amount sufficient to replenish the Retainer to its original amount. Any unused retainer will be refunded to you upon the 53 conclusion of your case. In the event your matter proceeds to mediation or trial, an additional retainer to cover those proceedings may be required. You agree to pay legal fees based upon the hourly rates of the attorneys and paralegals who have rendered legal services. The hourly rates will be those in effect at the time the services are rendered. The hourly rate of each of the Firm's attorneys and paralegals as of the date of this agreement is as follows: MINIMUM HOURLY BILLING RATES ATTORNEYS Ike Vanden Eykel $700.00 Rick Robertson $495.00 William C. Koons $450.00 Kenneth D. Fuller $450.00 Kevin R. Fuller $450.00 Michael R. DeBruin $450.00 Karen B. Turner $450.00 Heather L. King $425.00 Charla Bradshaw $425.00 Sharla J. Fuller $400.00 Aubrey M. Connatser $400.00 Julie P. Crawford $375.00 Liz L. Porter $350.00 Jeff V. Domen $350.00 Ashley W. McDowell $300.00 Shannon S. Pritchard $300.00 Sean Patrick Abeyta $300.00 Kristy Piazza $300.00 54 Julia A. Kerestine $275.00 Rachel H. Moore $250.00 Clint C. Brown $250.00 Michael D. Wysocki $250.00 Eric A. Navarrette $250.00 Rebecca A. Tillery $250.00 Michael Tresidder $250.00 Rebecca L. Armstrong $225.00 Emily A. Miskel $225.00 Jessica Hall Janicek $200.00 Amber A. Rechner $175.00 Colin H. Newberry $175.00 ALL LAW CLERKS BILLED AT $125.00 PER HOUR. ALL PARALEGALS BILLED AT $125.00 PER HOUR. The time expended on your matter will be computed on the basis of quarter-hour increments. If less than all of any quarter-hour increment is expended on your matter, you will be charged for the full quarter-hour increment. For example, if an attorney should make a twenty-five minute telephone call on your case, you will be charged for two quarter-hour increments, even though only a fraction of the second increment was used. Costs of court are normally assessed against one or more parties to a lawsuit, and in many cases attorney's fees may be assessed. If court costs or attorney's fees are assessed against you, you will be solely responsible for their payment. Conversely, if such costs or fees are awarded to you, amounts received pursuant to a court order will be credited to your account, subject to any amendment, alteration or reversal of the order. The award of costs or fees does not in any way affect your responsibility to the Firm to pay for attorney's fees, costs and expenses incurred on your behalf. 55 It is impossible to anticipate in advance the amount of time that will be required to work on your case. You agree to pay for legal services based upon the time expended on your case, which may include, but is not limited to: conferences, legal research, analysis, drafting and preparation of documents, telephone conferences, court appearances, investigative work and travel. The Firm may incur costs and expenses in connection with your case, including, but not limited to, photocopying, postage, delivery charges, long distance telephone charges, travel expenses, filing fees, deposition costs, fees for investigative work and expert witness fees. You agree to reimburse the Firm for such expenses incurred in connection with your case, or, at the Firm's option, directly pay such expenses. You will be billed monthly, or at the Firm's option, less frequently, for the time expended and expenses incurred. Invoices are payable within ten days of receipt unless other arrangements are made in advance. The Firm reserves the right to terminate this agreement for any of the following reasons: 1. You fail to pay fees, costs, or expenses, as provided by this Agreement; 2. You fail to cooperate and comply fully with all reasonable requests of the Firm in reference to your case; 3. You use the Firm's services to perpetrate a crime or fraud, you persist in a course of action that we believe is criminal or fraudulent, or you insist on pursuing an objective that the Firm considers repugnant or imprudent or with which we fundamentally disagree; 56 4. You engage in conduct which renders it unreasonably difficult for the Firm to carry out the purposes of its employment; or 5. You fail to furnish any required additional Retainer within ten (10) days of request by the Firm. [ ] Yes [ ] No Payment by third party. Client understands that the fee is being paid by a third party. Payment by third party does not create an attorney-client relationship with the payor and the attorney, and the attorney will not discuss the case with the payor unless authorized by Client. Client further understands and agrees that representation is contingent upon payment of all outstanding fees, even if initially assumed by a third party payor. Any portion of any retainer or cost payment refunded by Attorney, shall be refunded to third party payor, unless third party payor expressly advises Attorney otherwise. Please read this letter carefully. It sets forth all the terms of our agreement. If it correctly reflects our understanding, date and countersign it in the place provided for your acceptance and return the letter to the Firm. You should also retain a copy for your files so that you will have a memorandum of our agreement. Very truly yours, KOONSFULLER A Professional Corporation By: AGREED AND ACCEPTED, this day of 57 , 2011. Exhibit “6 FEE AGREEMENT OF JENKINS & KAMIN, LLP CONTRACT AND AGREEMENT The undersigned, , hereinafter sometimes referred to as "Client" and the undersigned, JENKINS & KAMIN, LLP, sometimes hereinafter referred to as "Firm", hereby enter into the following Contract and Agreement regarding Firm's representation of Client in a single family law related matter filed or to be filed in a District Court in Texas. Client understands the following conditions regarding employment of Firm in this case: 1. The date of actual employment of Firm is ______________________20___; 2. NO REPRESENTATIONS HAVE BEEN MADE BY FIRM AS TO THE ULTIMATE SUCCESS OF THE CASE OR FAVORABLE OUTCOME OF THE CLAIM OR CLAIMS WHICH MAY BE ADVANCED RELATING TO ANY LEGAL MATTER. The only material representations made by Firm to Client are that each firm member will exert his best professional efforts in his representations of Client. There have been no guarantees made by the Firm that there will be a recovery of fees, costs or expenses incurred by client in the prosecution or defense of claims in this cause of action; 3. CLIENT EXPRESSLY ACKNOWLEDGES THAT ALL STATEMENTS OF THE FIRM REGARDING THE SUCCESSFUL DETERMINATION OF ANY CLAIM OR THE DEFENSE OF ANY CLAIM IS AN OPINION ONLY AND NOT A REPRESENTATION WARRANTY OR GUARANTEE. 4. Client fully understands that in the event sums are recovered and actually received from the opposing party, they shall first be credited to unpaid fees, costs or expenses with any remaining fees paid to client. 5. Client fully understands that this instrument represents a contract for services rendered and to be rendered by Firm and that such services are conditioned upon the terms of this agreement, including but not limited to payment of attorney fees to Firm in accordance with the fee schedule and other fee terms as set forth herein; CLIENT THEREFORE AGREES THAT THE FIRM AND/OR THE ATTORNEY HANDLING THE CASE MAY WITHDRAW IN THE EVENT CLIENT IS UNABLE OR CHOOSES NOT 58 TO PAY THE FEES REQUIRED BY THIS AGREEMENT. 6. Client fully understands that Firm accepts no responsibility or liability of any nature for the acts or failure to act of any prior counsel engaged by client nor for any matters related to this cause which precede the date of this Agreement, including the acts or decisions of client. Client fully understands that the Client's rights, the rights of children, and possible property division may have been seriously prejudiced; 7. Client fully understands that there is a Trust Deposit of $______, which is to be paid simultaneously with the execution of the contract. Any fees deposited in trust and not expended will be refunded to client at the close of the case, less all fees and expenses owing the firm. Client understands that the fees in this matter may well exceed the trust deposit amount. The hourly fees set forth in this contract will be credited against the trust deposit. After credits have been made against the trust deposit such that the balance remaining on the trust deposit at any time is below $2,500.00, you will be notified and will be required to make an additional trust deposit of no less than one-half the amount of the original trust deposit. This additional trust deposit must be made within 15 days of the request unless your case is in closing status or the attorney in charge of your case waives this requirement. 8. Client fully understands that the failure to make the additional trust deposits may be considered a breach of this Agreement where upon CLIENT AGREES THAT THE FIRM MAY WITHDRAW FROM FURTHER REPRESENTATION; 9. Client fully understands that no less than the 1st day of the month prior to the month in which a trial of this cause of action is set, unless other arrangements are specifically made in writing, Firm requires any past due or billed and unpaid fees and expenses to be brought current and a trial deposit to be made in an amount not less than the amount determined by multiplying 8 hours per day by the attorney's hourly rate as provided herein for the number of trial days estimated by the Firm; 10. WE DO NOT REPRESENT CLIENTS ON A FIXED-FEE BASIS. Any figures quoted as to the total cost of our services are merely estimates, based on stated hypothetical occurrences and they cannot be relied upon as an accurate estimate. Your adversary, the opposing attorney, or others may engage in activities requiring us to expend additional time not originally contemplated; 11. Client fully understands that Firm may withdraw from representation in the event client: a. Insists upon presenting a claim or defense not warranted under existing law and which cannot be supported by a good faith argument for extension or 59 b. reversal of such law. Personally seeks to pursue an illegal course of conduct. c. Requests that the Firm pursue a course of conduct which is illegal or prohibited under the disciplinary rules. d. By other conduct renders it unreasonably difficult for the Firm to carry out employment. e. Insists upon the Firm engaging in conduct which is contrary to the judgment or advice of the attorneys. f. Disregards an agreement with firm as to fees or services, costs or expenses rendered. CAUTIONS 1. THIS CONTRACT AND AGREEMENT DOES NOT INCLUDE PRESENTATION OF THIS CASE TO ANY APPELLATE COURT, and in the event an appeal is necessary, client and attorney will consider the appeal as a separate and distinct cause of action requiring new fee arrangements. 2. WE ARE NOT BEING RETAINED TO VALUE THE MARITAL ASSETS NOR DO WE CLAIM TO HAVE EXPERTISE IN THIS AREA. You must determine, based upon the information obtained through the proceeding, which assets you would like to receive, the value of those assets, and the economic ramifications concerning all property. We may advise you to retain appropriate experts, such as accountants, financial advisors, or real estate or business appraisers, to assist in this regard. We do not automatically search titles, determine the validity of income and expense figures supplied by your spouse or other opposing party, or attempt to verify other underlying data provided as part of the dissolution proceeding. If there are questions in your mind concerning any of these issues, you should discuss them with us and authorize us to retain appropriate experts to provide assistance on your behalf. The fees and costs for such experts are your responsibility and ARE NOT PAID FROM TRUST DEPOSITS MADE WITH FIRM. 3. OUR REPRESENTATION DOES NOT INCLUDE RENDERING TAX ADVICE TO YOU. You must seek such advice from your accountant or other financial advisor. We may, however, provide you with a tax analysis fees which may be tax deductible. 4. If retirement benefits are being divided on divorce in your case, a separate order must be submitted to the Court. For most retirement benefits, this order is known as a Qualified Domestic Relations Order (QDRO). Preparing and monitoring the qualification of such an order is a complex 60 procedure and, in most cases, it is more cost effective to engage the services of an expert in the area of preparing and qualifying QDRO' s rather than utilize the services of the firm. The client authorizes the firm to retain the services of an expert in this field for the limited purpose of preparing and qualifying QDRO's, provided such services do not exceed $750.00. These funds will be paid from existing trust funds, if any, and if no such funds exist, then payment shall be made by client directly to such expert upon request of the firm. 5. At the conclusion of the handling of the matter by the Firm, client shall be responsible for picking up the file from Firm's offices within thirty (30) days of written notice by filin to client. 6. In the event of withdrawal, termination or modification of employment, IT ISAGREED AND UNDERSTOOD THAT THE TERMS OF THIS CONTRACT AS PERTAIN TO FEES, COSTS AND/OR EXPENSES FOR SERVICES RENDERED, UP TO AND INCLUDING SUCH DATE OF TERMINATION, WITHDRAWAL OR MODIFICATION OF EMPLOYMENT, ARE TO BE PAID TO THE FIRM AND SHALL REMAIN IN FULL FORCE AND EFFECT. In the event the Firm is compelled to intervene in a pending lawsuit or initiate any subsequent lawsuit in order to recover any and all unpaid fees, costs, and/or expenses for services rendered by the Firm any and all attorney's fees, costs and/or expenses accruing to the Firm in accordance with the terms set forth in this contract for employment for computation of fees and expense and accruing in favor of the attorney or attorneys employed by the Firm, including an attorney of the Jenkins & Kamin Firm, to recover the fees, costs and/or expenses due to the Firm, pursuant to the terms of this contract and additionally, the client agrees to pay any and all court costs and expenses connected with the pending lawsuit or any subsequent lawsuit as hereinabove described. PEE SCHEDULE Firm and Client understand that the following fee schedule shall apply as a condition of employment and that Client accepts full responsibility for the payment of all balances due for legal services as follows: 1. All trial and non-trial time expended in connection with this cause shall be charged at the rate as set forth below. Non-trial charges include, but are not limited to, telephone conferences, interviews with Client or other parties in connection with this cause, legal research time, including charges incurred for electronic research services, drafting of legal instruments, preparation for Court, review of correspondence and documents, and miscellaneous time spent in office practice and/or legal investigation. 61 2. Trial time includes time in Court Room attendance, whether in actual trial of this cause or at ancillary hearings or motions. 3. All case expenses, including subpoena costs, filing costs, deposition costs, investigation costs, expert's charges, delivery service costs, xerox and certified copy costs, faxing, electronic or computer research, computer disk rental and all other miscellaneous actual expenses incurred in connection with this cause are due and payable by Client, as incurred, and will be paid from trust account deposit so long as such is available. A one time charge of $25.00 will be billed for set up of your client file. 4. All time will be recorded in units of 1/4 hour (15 minutes) even though the time spent may be less than 1/4 hour. 5. All accounts are due and payable in Harris County, Texas. Unpaid fee balances owed to the Firm as well as expenses advanced on behalf of the client shall bear interest at the rate of 8% per annum commencing thirty (30) days after the date as shown on the monthly statement. Such interest shall appear on each statement. BILLING RATES Firm and Client understand that, from time to time, during the pendency of this cause and the Firm/Client relationship, that Firm may deem it necessary to use the services of legal assistants, paralegal employees or other associates, and Client agrees that use of such is acceptable to *HIM/HER and that all work performed by assistants selected by Firm shall be fully supervised by the attorney in charge of the case and that the periodic time spent, if any, by lawyers and legal assistants shall be billed the following rates: JOAN F. JENKINS LYNN KAMIN SHERRI A. EVANS JOHN F. "BO" NICHOLS, JR. LAURA D. DALE DEBORAH L. WRIGHT 62 EILEEN M. GAFFNEY NICOLE VOYLES ELVA C. GODWIN SHARON D. CAMMACK SHANNON T. MOORE DENISE GUAJARDO-KHOURY MICHELLE ADAMS THUILLIER AARON M. REIMER MARJORIE A.MAXWELL SUSAN E. OEHL JACQUELINE R. BERTRAND ASHLEY V. TOMLINSON Associated Lawyers, if any BRENDA K. SATTERLEE Board Certified Senior Paralegal DIANE M. THOMAS Board Certified Senior Paralegal PAULINA NGUYEN Board Certified Senior Paralegal LISA ENNIS Certified Paralegal, NALA NAN GIBSON Senior Paralegal CATHY L. SIMMONS Senior Paralegal ELIZABETH H. BATES Certified Paralegal, NALA SHERMIE HEBERT Senior Paralegal SHANNON WILLIAMS Paralegal 63 JAMIE MONTGOMERY Paralegal Legal Assistants Paralegal employees /law clerks Our billing rates are subject to change in the future. If an hourly rate changes, you will be notified approximately 30 days before the change takes effect. CLIENT UNDERSTANDS AND ACKNOWLEDGES THAT SOME OF THE FEES CHARGED BY JENKINS & KAMIN, LLP ARE ABOVE AVERAGE, BUT CLIENT STATES THAT A CAREFUL DECISION HAS BEEN MADE BY CLIENT AND CLIENT CONSIDERS SUCH PEES TO BE REASONABLE IN LIGHT OF THE REPUTATION AND SKILL OF MANY MEMBERS OF THE FIRM. THIS CONTRACT IS THE ENTIRE AGREEMENT BETWEEN THE PARTIES HERETO WITH RESPECT TO ALL MATTERS HEREIN CONTAINED AND THE1'ERMS, CONDITIONS AND STIPULATIONS SHALL NOT BE MODIFIED, EXPANDED NOR REVOKED UNLESS BY WRITTEN AGREEMENT SIGNED BY BOTH PARTIES AND ATTACHED HERETO AND MADE A PART HEREOF. FURTHER, THE CLIENT ACKNOWLEDGES THAT IN ADDITION TO HAVING READ THIS AGREEMENT IN ITS ENTIRETY, ANY QUESTIONS RAISED BY CLIENT HAVE BEEN ANSWERED AND THE CLIENT UNDERSTANDS THE AGREEMENT AND CONSIDERS IT TO BE FAIR AND REASONABLE. PRIVACY POLICY As the State of Texas requires reporting of your social security number in any divorce in which children are involved, we request your social security number at the time that you retain the firm. The firm is careful to insure that only members of our staff have access to your social security number and that this information is shared with no one other than our immediate staff and the court in which your final papers must be filed. At the conclusion of your case, your file, containing your social security number, is sent to a secured storage unit maintained and paid for by the firm. At no time will anyone other than members of this firm have access to your personal information. DISPUTE RESOLUTION BY BINDING ARBITRATION AT EITHER PARTY'S REQUEST, ANY AND ALL DISPUTES ARISING UNDER OR RELATING TO THIS CONTRACT OR THE ENGAGEMENT AND LEGAL SERVICES TO BE RENDERED, INCLUDING BUT NOT LIMITED TO FEE DISPUTES, LEGAL MALPRACTICE CLAIMS 64 AND CLAIMS OF FRAUD, CONSTRUCTIVE FRAUD, BREACH OF FIDUCIARY DUTIES, BREACH OF CONTRACT OR ANY OTHERS, WILL BE SUBMITTED TO THE ARBITRATING BODY FOR BINDING ARBITRATION AND PROMPT RESOLUTION. BOTH ATTORNEY AND CLIENT AGREE TO BE BOUND BY THIS PROVISION AND THE RESULTS OF SUCH ARBITRATION. CLIENT UNDERSTANDS AND AGREES THAT IT HAS THE RIGHT TO CONSULT INDEPENDENT COUNSEL REGARDING THIS PROVISION AND THAT IF ACCEPTED, THIS PROVISION WILL ELIMINATE CLIENT'S RIGHT TO A JURY TRIAL IN ANY AND ALL DISPUTES AGAINST ATTORNEY. REQUIRED NOTICE TO CLIENTS The State Bar of Texas investigates and prosecutes professional misconduct committed by Texas Attorneys. Although not every complaint against or dispute with a . lawyer involves professional misconduct, the State Bar Office of General Counsel will provide you with information about how to file a complaint. For more information, please call 1/800/932/1900. This is a toll-free phone call. A copy of the Texas Lawyer's Creed is attached hereto as Exhibit "A" as required by the State Bar of Texas. SIGNED this _______________ day of __________________________ , 20 __ ________________________________ * JENKINS & KAMIN, LLP By;______________________________ 65 Exhibit “7” GORANSONBAIN April 28, 2015 PERSONAL & CONFIDENTIAL NAME Re: In the Matter of the Marriage of NAME Dear NAME: This letter confirms the agreement concerning Goranson Bain, PLLC's representation of you in a family law matter. Goranson Bain, PLLC=s and your understanding and agreement are as follows: 1. Goranson Bain, PLLC will undertake to represent you in the matter styled “In the Matter of the Marriage of NAME” (hereinafter sometimes referred to as the "Family Law Matter"). The representation will include advising, counseling, negotiating, handling, and/or defending you to final settlement or final adjudication of the Family Law Matter at the trial court level or until the time of Goranson Bain, PLLC's withdrawal as your attorneys in the Family Law Matter. The representation does not include an appeal or post-judgment enforcement of the Family Law Matter, filed by you or the opposing party. The scope of Goranson Bain, PLLC's engagement is limited to the extent specified above. You may have other causes of action against the opposing party or the opposing party may have other causes of action against you. These causes of action may include, but are not limited to, intentional torts (examples include assault and battery or false imprisonment), or negligence (for example an automobile accident). Such separate causes of action are NOT within the scope of Goranson Bain, PLLC's engagement. If you believe you have a separate cause of action, you should immediately discuss it with an attorney that handles such matters. 2. You agree that you and any other person affiliated with you will promptly furnish Goranson Bain, PLLC with all information that is deemed by Goranson Bain, PLLC necessary to perform the above-described services, provided the information is in your possession or subject to your control. 3. There can be no assurances and Goranson Bain, PLLC makes no representations, guarantees, or warranties as to a particular result from Goranson Bain, PLLC's services, the response and timeliness of action by any court, success in the settlement and/or trial of the matter, or that you will obtain reimbursement of any of the fees and/or expenses incurred by you in the prosecution or defense of the Family Law Matter. You 66 further expressly acknowledge by signing this agreement that all statements of law made by Goranson Bain, PLLC are statements of opinion only. You further understand that the accuracy and completeness of Goranson Bain, PLLC's preparation of the Family Law Matter is dependent upon your alertness to all of the information, pleadings, letters, and/or other documents that Goranson Bain, PLLC will provide to you and/or that you have in your possession. To that end, you agree to review all of the information, pleadings, letters, and/or other documents and to call any deficiencies that you notice therein to Goranson Bain, PLLC's attention promptly for appropriate action. You also acknowledge that this responsibility continues during the pendency of the Family Law Matter. Goranson Bain, PLLC's services henceforth are intended to assist you in meeting the legal obligations imposed upon you by the litigation of the Family Law Matter, but your diligence in reviewing all of the information, pleadings, letters, and/or other documents provided to you and/or that are in your possession is equally important to the outcome of this Family Law Matter. 4. Before Goranson Bain, PLLC can commence any activity with respect to this Family Law Matter, Goranson Bain, PLLC must receive your initial retainer in the sum of $_______________________. Goranson Bain, PLLC will utilize the services of such other attorneys, legal assistants and/or law clerks to handle aspects of the Family Law Matter as Goranson Bain, PLLC deems appropriate in Goranson Bain, PLLC's discretion. The current billing rate is: $500.00 per hour for Thomas P. Goranson $450.00 per hour for Thomas A. Greenwald $450.00 per hour for Beth Maultsby $450.00 per hour for Curtis W. Harrison $450.00 per hour for Christopher M. Lake $350.00 per hour for Aimee M. Pingenot $300.00 per hour for Patrick Kelly $350.00 per hour for Esther Donald $250.00 per hour for Hayley Collins $450.00 per hour for Angeline Bain $450.00 per hour for Paula Larsen $450.00 per hour for Kathryn Murphy $450.00 per hour for Jeff Domen $400.00 per hour for Clint Westhoff $300.00 per hour for Lindley Bain $350.00 per hour for Anita C. Savage $300.00 per hour for Katie Samler The billing rates for other attorneys that the attorneys of Goranson Bain, PLLC may hire to assist on your case range from approximately $250.00 per hour to $500.00 per hour. Rates for legal assistants are $175.00 per hour. Law clerks’ rates range from $145.00 per hour down to $95.00 per hour. Charles M. Wilson, III, is of counsel to Goranson Bain, PLLC. If Mr. Wilson assists on any matter, his billing rate is $450.00. 5. Fees are based upon time incurred in connection with this Family Law Matter. ALL ACTIVITY WILL BE BILLED AT A MINIMUM OF .20 (TWO-TENTHS) OF AN HOUR. TIME INCURRED AFTER THE INITIAL .20 WILL BE BILLED IN INCREMENTS OF .10 (ONE-TENTH) OF AN HOUR. YOU WILL BE BILLED FOR TIME ASSOCIATED WITH TELEPHONE CALLS MADE TO YOU FROM GORANSON BAIN, PLLC. YOU WILL ALSO BE BILLED FOR TIME ASSOCIATED WITH TELEPHONE CALLS MADE BY YOU TO 67 GORANSON BAIN, PLLC. Goranson Bain, PLLC will bill you monthly. If the amount of your retainer should fall below forty percent (40%) of its original amount at any time, unless otherwise agreed to by Thomas P. Goranson, Angeline Bain, Paula Larsen, Beth Maultsby, Kathryn Murphy, Thomas A. Greenwald, Curtis Harrison, Jeff Domen or Christopher M. Lake in writing, you agree to pay an additional retainer in an amount sufficient to replenish the retainer to its original amount. The retainer will be applied to pay the amount of each monthly statement. Any unused retainer will be refunded to you upon the conclusion of your case. You agree to carefully read all statements for services rendered to you by Goranson Bain, PLLC and to notify Goranson Bain, PLLC in writing, of any claimed errors or discrepancies in billing, within 30 days of the date of the statement. In the event you fail to provide written notice, it will be presumed that you agree with the correctness, accuracy and fairness of the monthly statement rendered to you. In the event that the status of your account with Goranson Bain, PLLC is deemed by Goranson Bain, PLLC to be unsatisfactory, Goranson Bain, PLLC also reserves the right to require, in Goranson Bain, PLLC's sole discretion, an advance payment of fees in anticipation of incurring an extraordinary amount of time or effort, over and above the retainer previously mentioned. 6. Whenever it becomes apparent that anticipated attorney=s fees and expenses will exceed the amount of the retainer on account with Goranson Bain, PLLC, Goranson Bain, PLLC may, but is not obligated to, request that you pay an additional retainer. If you do not pay the additional retainer, in the amount requested, Goranson Bain, PLLC may seek to withdraw from employment. 7. If a dispute arises under this retainer agreement, the dispute shall be submitted to a court of competent jurisdiction in Dallas County, Texas. This provision does not affect Goranson Bain, PLLC=s right to intervene in a pending suit for the collection of unpaid legal fees and expenses. Goranson Bain, PLLC=s intervention in a pending suit will not constitute an election of remedies. 8. At the beginning of each calendar year, the hourly rate set forth above shall be adjusted to the rates then currently in effect for any attorneys and/or legal assistants working on your case. You will be notified of the new billing rates. 9. Hourly fees do not include incidental expenses such as court costs, deposition costs, duplication costs, facsimile costs, filing fees, computerized legal research expense, travel expenses, long distance telephone expenses, mailing costs including postage in excess of 2 ounce, expert fees, accountant fees, appraisal fees, consultant fees, other professional fees incurred on your behalf (including specialized or local legal counsel), messenger service, courier service, and overtime, if any (herein Aexpenses@). These expenses will be charged to your account if paid or provided by Goranson Bain, PLLC or you will be requested to pay for such services directly to the provider of the services. You agree to pay all expenses advanced or provided by Goranson Bain, PLLC and to pay expenses in advance to the extent requested by Goranson Bain, PLLC or to pay them directly to the provider of the services as soon as you are notified of the amount of the 68 expense. Goranson Bain, PLLC is not required to advance funds on your behalf for expenses. 10. Your retainer is refundable and creditable. This means that the retainer will be applied to the fee as it is earned and, if any portion of the retainer is not used, it will be returned to you. 11. Goranson Bain, PLLC reserves the right to immediately withdraw from representation of you in connection with this Family Law Matter, subject to any ethical obligations and any required court approval, in the event that (a) payment of a statement is not received within ten (10) days after your receipt thereof; (b) you insist upon presenting a claim or defense that is not warranted under existing law and cannot be supported by good faith argument for an extension, modification, or reversal of existing law; (c) you personally seek to pursue an illegal course of conduct; (d) you personally seek to pursue a course of conduct that is prohibited under the disciplinary rules that govern attorneys; (e) you, by other conduct, render it unreasonably difficult for us to carry out our employment services for you; and/or (f) you insist that Goranson Bain, PLLC engage in conduct that is contrary to Goranson Bain, PLLC's judgment and advice but is not illegal nor prohibited under the disciplinary rules. 12. It is not possible to determine in advance the ultimate cost of handling the Family Law Matter for which you have requested Goranson Bain, PLLC's representation. Family law litigation is often emotionally charged and expensive. Your case may be more or less expensive, depending upon a number of variables over which Goranson Bain, PLLC has no control. 13. Goranson Bain, PLLC will attempt to consult with you on all major decisions and to keep you informed of the status of the Family Law Matter as well as our recommended strategies in handling the matter. You recognize that, while Goranson Bain, PLLC is handling this matter, Goranson Bain, PLLC will also handle other matters concurrently and, therefore, will be required to coordinate the scheduling of proceedings in this matter with other pending matters. You should feel free to call at any time if you have questions or wish to discuss any aspect of your case. Goranson Bain, PLLC will attempt to return telephone calls promptly. 14. Goranson Bain, PLLC shall, subject to court approval where required, withdraw from representing you if you discharge Goranson Bain, PLLC. Such discharge shall be communicated in writing to Goranson Bain, PLLC. If permission for withdrawal from employment is required by the rules of the court, Goranson Bain, PLLC shall promptly apply to the relevant court for permission to withdraw. 15. In the event of dismissal, withdrawal, or termination of Goranson Bain, PLLC's employment, IT IS AGREED AND UNDERSTOOD THAT THE TERMS OF THIS AGREEMENT PERTAINING TO FEES, AND/OR EXPENSES FOR SERVICES RENDERED, UP TO AND INCLUDING SUCH DATE OF DISMISSAL, TERMINATION, OR WITHDRAWAL 69 OF EMPLOYMENT, TO BE PAID TO GORANSON BAIN, PLLC, SHALL REMAIN IN FULL FORCE AND EFFECT. In the event that Goranson Bain, PLLC is compelled to intervene in a pending lawsuit or any subsequent lawsuit is initiated regarding fees and/or expenses for services rendered by Goranson Bain, PLLC, you additionally agree to pay the fees and/or expenses accruing in favor of the attorney or attorneys employed by Goranson Bain, PLLC to recover the fees and/or expenses due pursuant to the terms of this contract. Additionally, you agree to pay any and all court costs and expenses connected with the pending lawsuit or any subsequent lawsuit as described above. 16. Attorney=s fees and costs may be awarded from the marital estate either before or after the marital estate is divided by the court. A judge has discretion to order one party to pay part or all of the other party's fees, and the judge may do this during the pendency or at the conclusion of the case. Sometimes the court makes no order for fees and/or costs. Because fee and cost awards and their collection are totally unpredictable, court orders must be considered to be merely "on account" and you are personally liable for the payment of the total fees and expenses incurred on your behalf by Goranson Bain, PLLC. This retainer agreement does not obligate Goranson Bain, PLLC to seek collection of an award of attorney=s fees and expenses, nor does this retainer agreement obligate Goranson Bain, PLLC to pursue the enforcement of an award of attorney=s fees and expenses which are ordered to be paid by the other party. Amounts received pursuant to court order will be credited to your account. 17. GORANSON BAIN, PLLC DOES NOT GIVE TAX ADVICE. ANY INFORMATION CONCERNING FEDERAL INCOME TAXES GIVEN TO YOU IS INTENDED TO CONSTITUTE NOTHING MORE THAN A STARTING PLACE FOR DISCUSSIONS BETWEEN YOU AND YOUR C.P.A. OR OTHER TAX ADVISOR. YOU AGREE TO REVIEW SUCH LANGUAGE WITH A C.P.A. OR OTHER TAX ADVISOR BEFORE THE ENTRY OF ANY COURT ORDER, AGREEMENT, OR DECREE. 18. ANY DOCUMENTATION CONCERNING REAL ESTATE PREPARED FOR YOU IS INTENDED TO CONSTITUTE NOTHING MORE THAN A STARTING PLACE FOR DISCUSSIONS BETWEEN YOU, THE LENDING COMPANY (CREDITOR), AND YOUR REAL ESTATE ATTORNEY. YOU AGREE TO REVIEW SUCH DOCUMENTATION WITH THE LENDING COMPANY (CREDITOR) AND A REAL ESTATE ATTORNEY. 19. During the course of the Family Law Matter you will receive copies of pleadings, correspondence and other documents. You should retain these copies for your records. You will also provide documents to Goranson Bain, PLLC during the course of the Family Law Matter. Subject to the terms of any court orders and/or agreements, at the conclusion of the representation, Goranson Bain, PLLC will return to you any original documents you provided to the firm and any other documents that you request be provided or returned to you. For any documents not provided or returned to you, Goranson Bain, PLLC will determine in Goranson Bain, PLLC=s sole discretion which, if any, documents will need to be retained by Goranson Bain, PLLC. After five years from the conclusion of the representation by Goranson Bain, PLLC, Goranson Bain, PLLC may 70 at its option and without notice to you destroy any of the retained documents. Documents, if any, that are retained by Goranson Bain, PLLC will either be retained electronically or in their original form. Goranson Bain, PLLC, advises you that you should review and maintain any documents provided to you during the course of the Family Law Matter and/or returned to you at the conclusion of Goranson Bain, PLLC=s representation of you, including court orders, documents originally signed by you and/or documents that contain factual information dealing with the title, value and/or acquisition of any specific asset. 20. This agreement shall be governed by the laws of the state of Texas, is performable in Dallas County, Texas, and venue for any action hereunder shall be in Dallas, Dallas County, Texas. 21. Goranson Bain, PLLC is committed to The Texas Lawyer=s Creed--A Mandate for Professionalism as promulgated by the Supreme Court of Texas and the Court of Criminal Appeals. The Texas Lawyer=s Creed sets standards of professionalism by which we deal with our clients, other attorneys, judges, and the legal system. Copies of The Texas Lawyer=s Creed are available from Goranson Bain, PLLC upon request. 22. If this agreement correctly sets forth your understanding with respect to the matters mentioned above, please execute and return one copy of this letter agreement to Goranson Bain, PLLC. Goranson Bain, PLLC=s representation of you in this matter commences upon receipt of this executed letter agreement from you, receipt of your retainer in the amount of $____________________ and Goranson Bain, PLLC=s execution of this letter agreement. Sincerely, Goranson Bain, PLLC __________________________________________ By: Thomas P. Goranson, Member Angeline L. Bain, Member Paula Larsen, Member Thomas A. Greenwald, Member Beth Maultsby, Member Kathryn J. Murphy, Member Curtis W. Harrison, Member Jeff Domen, Member Christopher M. Lake, Member Clint Westhoff, Member Aimee M. Pingenot, Member P. Lindley Bain, Member 71 This agreement, executed on , 2015, correctly sets forth my understanding and agreement to all of the terms and conditions. __________________________________________ NAME 72 EXHIBIT " A " TEXAS LAWYER'S CREED THE TEXAS LAWYER'S CREED - A MANDATE FOR PROFESSIONALISM I am a lawyer. I am entrusted by the People of Texas to preserve and improve our legal system. I am licensed by the Supreme Court of Texas. I must therefore abide by the Texas Disciplinary Rules of Professional Conduct, but I know that professionalism requires more than merely avoiding the violation of laws and rules. I am committed to this creed for no other reason than it is right. lawful objectives, but I will not permit that loyalty and commitment to interfere with my duty to provide objective and independent advice. 4. I will advise my client that civility and courtesy are expected and are not a sign of weakness. 5. I will advise my client of proper and expected behavior. 6. I will treat adverse parties and witnesses with fairness and due consideration. A client has no right to demand that I abuse anyone or indulge in any offensive conduct. 7. I will advise my client that we will not pursue conduct which is intended primarily to harass or drain the financial resources of the opposing party. 8. I will advise my client that we will not pursue tactics which are intended primarily for delay. 9. I will advise my client that we will not pursue any course of action which is without merit. 10. I will advise my client that I reserve the right to determine where to grant accommodations to opposing counsel in all matters that do not adversely affect my client's lawful objectives. A client has no right to instruct me to refuse reasonable requests made by other counsel. 11. I will advise my client regarding the availability of mediation, arbitration, and other alternative methods of resolving and settling disputes. I. OUR LEGAL SYSTEM A lawyer owes to the administration of justice personal dignity, integrity, and independence. A lawyer should always adhere to the highest principals of professionalism. 1. I am passionately proud of my profession. Therefore, "My word is my bond." 2. I am responsible to assure that all persons have access to competent representation regardless of wealth or position in life. 3. I commit myself to an adequate and effective pro bono program. 4. I am obligated to educate my clients, the public, and other lawyers regarding the spirit and letter of this Creed. 5. I will always be conscious of my duty to the judicial system. II. LAWYER TO CLIENT A lawyer owes to a client allegiance, learning, skill, and industry. A lawyer shall employ all appropriate means to protect and advance the client's legitimate rights, claims, and objectives. A lawyer shall not be deterred by any real or imagined fear of judicial disfavor or public unpopularity, nor be influenced by mere self-interest. III. LAWYER TO LAWYER A Lawyer owes to opposing counsel, in the conduct of legal transactions and the pursuit of litigation, courtesy, candor, cooperation, and scrupulous observance of all agreements and mutual understandings. Ill feelings between clients shall not influence a lawyer's conduct, attitude, or demeanor toward opposing counsel. A lawyer shall not engage in unprofessional conduct in retaliation against other unprofessional conduct. l. I will advise my client of the contents of this Creed when undertaking representation. 2. I will endeavor to achieve my client's lawful objectives in legal transactions and in litigation as quickly and economically as possible. 3. I will be loyal and committed to my client's 1. I will be courteous, civil and prompt in oral written communications. 2. I will not quarrel over matters of form or style, but I will concentrate on matters of substance. 3. I will identify for other counsel or parties all changes I have made in documents submitted for 73 review. 4. I will attempt to prepare documents which correctly reflect the agreement of the parties. I will not include provisions which have not been agreed upon or omit provisions which are necessary to reflect the agreement of the parties. 5. I will notify opposing counsel, and, if appropriate, the Court or other persons, as soon as practicable, when hearings, depositions, meetings, conferences or closing are cancelled. 6. I will agree to reasonable requests for extensions of time and for waiver of procedural formalities, provided legitimate objectives of my client will not be adversely affected. 7. I will not serve motions or pleadings in any manner that unfairly limits another party's opportunity to respond. 8. I will attempt to resolve by agreement my objections to matters contained in pleadings and discovery requests and responses. 9. I can disagree without being disagreeable. I recognize that effective representation does not require antagonistic or obnoxious behavior. I will neither encourage nor knowingly permit my client or anyone under my control to do anything which would be unethical or improper if done by me. 10.1 will not, with good cause, attribute bad motives or unethical conduct to opposing counsel nor bring the profession into disrepute by unfounded accusations of impropriety. I will avoid despairing personal remarks or acrimony towards opposing counsel parties and witnesses. I will not be influenced by any ill feeling between clients. I will abstain from any allusion to personal peculiarities or idiosyncrasies of opposing counsel. 11.1 will not take advantage, by causing any default or dismissal to be rendered, when I know the identity of an opposing counsel, without first inquiring about that counsel's intention to proceed. 12. I will promptly submit orders to the Court. I will deliver copies to opposing counsel before or contemporaneously with submission to the Court. I will promptly approve the form of orders which accurately reflect the substance of the rulings of the Court. 13.1 will not attempt to gain an unfair advantage by sending the Court or its staff correspondence or copies of correspondence. 14.1 will not arbitrarily schedule a deposition, court appearance, or hearing until good faith effort has been made to schedule it by agreement. 15.1 will readily stipulate to undisputed facts in order to avoid needless costs or inconvenience for any party. 16.1 will refrain from excessive and abusive discovery. 17.1 will comply with all reasonable discovery requests. I will not resist discovery requests which are not objectionable. I will not make objections nor give instructions to a witness for the purpose to delaying or obstructing the discovery process. I will encourage witnesses to respond to all deposition questions which are reasonably understandable. I will neither encourage nor permit my witness to quibble about words where their meaning is reasonably clear. 18.1 will not seek Court intervention to obtain discovery which is clearly improper and not discoverable. 19.1 will not seek sanctions or disqualification unless it is necessary for protection of my client's lawful objectives or is fully justified by the circumstances. IV. LAWYER AND JUDGE Lawyers and judges owe each other respect, diligence, candor, punctuality, and protection against unjust and improper criticism and attack. Lawyers and judges are equally responsible to protect the dignity and independence of the Court and the profession. 1. I will always recognize that the position of judge is the symbol of both the judicial system and administration of justice. I will refrain from conduct that degrades this symbol. 2. I will conduct myself in Court in a professional manner and demonstrate my respect for the Court and the law. 3. I will treat counsel, opposing parties, the Court, and members of the Court staff with courtesy and civility. 4. I will be punctual. 5. I will not engage in any conduct with offends the dignity and decorum of proceedings. 6. I will not knowingly misrepresent, mischaracterize, misquote or miscite facts or authorities to gain an advantage. 7. I will respect the rulings of the Court. 8. I will give the issues in controversy deliberate, impartial and studied analysis and consideration. 9. I will be considerate of the time constraints and pressures imposed upon the Court, Court staff and counsel in efforts to administer justice and resolve disputes. 74 Exhibit “8” FEE AGREEMENT –“STANDARD” OF AUSLEY, ALGERT, ROBERTSON & FLORES, L.L.P. April 28, 2015 [Client Name] [Client Address] RE: Dear [Client Name]: This letter sets forth the agreement concerning your representation in the abovereferenced matter by the firm of Ausley, Algert, Robertson & Flores, L.L.P. The firm's representation of you becomes effective upon our receipt of a countersigned copy of this letter and the initial retainer requested in this Agreement. You are advised to read this Agreement carefully or have an attorney of your choice read the Agreement and advise you regarding its contents. You should sign this Agreement only after you have a complete understanding of its intent, meaning, force and effect. 1. You have requested that this firm handle the above-referenced legal matter. If you have requested that this firm represent you in a collaborative family law matter, then you have read and agreed to all of the provisions stated in the Addendum to this Agreement, which is attached and incorporated herein for all purposes, the same as if fully set forth at length. 2. You hereby agree to pay and have paid to the firm of Ausley, Algert, Robertson & Flores, L.L.P., an initial retainer fee of $_____. This initial retainer fee is the amount we require to begin work on your specific case; it is not this firm’s estimate of the total amount you will spend on attorney’s fees for this firm to see your case to its conclusion. This fee is paid for the purpose of assuring the firm's availability in this matter. The firm may require you to increase your retainer as needed. This retainer fee is placed in an interest-bearing account with the interest being forwarded to a fund of the State Bar of Texas to help pay for legal costs of indigents, as required by Texas statute. 3. Billing is based on an hourly rate of $500.00 for services rendered by Thomas L. Ausley, $425.00 for services rendered by Eric Robertson, $400.00 for services rendered by Kristen A. Algert, $375.00 for services rendered by Kelly Ausley-Flores, $375.00 for services rendered by JoAl Cannon Sheridan, and $200.00 for services rendered by Kelly Caperton Fischer. It is impossible to determine in advance the amount of time that will be needed to complete your case. We will not and do not predict the amount of time required to complete your case, and we will not and do not predict the final cost to you to complete your case. You will be kept fully informed of time used for conferences, telephone calls, drafting documents, research, court time, and necessary travel time. Some of the work on your case can and will be done by the firm's paralegals, whose billable rates are lower than the attorney's rates. To the extent that their 75 time is utilized, the overall fee will be lower. The hourly rate for paralegal services performed by Melissa Donald is $150.00. The hourly rate for paralegal services performed by Ann Young, Sandra Walker, and Jill Timmons is $165.00. 4. You will be billed monthly on a time-expended basis with the billing cutoff date the 20th of each month. Your retainer will be credited against the monthly billings. The firm may require you to pay an additional retainer amount once the retainer balance is below fifty percent of its original amount. Once your retainer balance reaches zero, your payment will be due in full by the tenth of the month following receipt of the statement, unless special arrangements have been made in advance. Any sums due and owing for legal fees and costs, which are not paid within thirty (30) days from the date of the bill, will accrue interest on the outstanding balance at the rate of ten percent (10%) per annum, compounded monthly. If the retainer is not replenished promptly as agreed above or any bill is not paid, the firm reserves the right to withdraw as your attorney; you agree in signing this letter to sign promptly, on the firm’s request, all documents necessary for this firm to withdraw. In addition, the firm will transfer all past due and unpaid accounts to a collection service. If for any reason the firm is compelled to commence collection efforts on any outstanding bill, then, in addition to the above, you agree to pay my actual attorney’s fees and costs incurred (whether the firm’s own time or that of other attorneys employed) in connection with that collection effort. In certain instances, one party agrees to pay some of the other party’s attorney’s fees and costs, or the court makes such an order. If appropriate, the firm will seek such court orders or agreements on your behalf. However, the obligation to pay fees and costs to the firm remains your own, regardless of any such agreements or court orders. 5. "Costs" are out-of-pocket expenses, such as filing fees, recording fees, deposition and transcript fees, copying charges, facsimile transmissions, extra-ordinary postage costs, and long distance telephone calls. Some of these costs exceed $100.00. Costs will be itemized and billed on a monthly basis. Any additional costs exceeding the sum of $100.00 will not be incurred without discussion and your prior approval. The firm reserves the right to direct you to pay any costs directly to the service provider upon receipt of the service provider’s invoice. 6. You promise to review your bill each month within five (5) days of receipt and to discuss any questions about the bill with the office manager or attorney. If no questions are raised prior to the time of your receipt of your next bill, then this constitutes acceptance by you that the bill previously received is reasonable and the services and costs were necessarily incurred. 7. The firm of Ausley, Algert, Robertson & Flores, L.L.P., does not represent that its attorneys or employees are experts in the field of tax law or real estate property appraisals or other areas of valuation. Therefore, if necessary, such tax advice or appraisals will be sought from experts in those respective fields. The employment of tax counsel or appraisers will not be undertaken without discussion with you and your express approval. These experts usually will send their bills to the firm, and the firm will forward the bills to you for immediate payment. 76 These bills also must be kept current or we reserve the right to discontinue work on your case until the bills are made current. If you have retained this firm to represent you in a collaborative family law matter, then the provisions related to experts set forth in the Addendum to this Agreement also apply. 8. You will be informed as to the progress of the case. You will receive copies of all papers coming in and going out of the office, including correspondence, pleadings, and other court documents, and you agree to read those documents. A paralegal will be assigned to your case, and she will be well acquainted with your case’s progress and can, on most occasions, assist you in the attorney's absence. If the attorney is not available when you telephone, the paralegal will advise him or her promptly of your request or problem, and you will be contacted at the earliest possible time. The file and its progress are open to your inspection at any reasonable time, during regular office hours. 9. Ausley, Algert, Robertson & Flores, L.L.P. reserves the right to assign your case to another attorney in the firm if it is deemed to be in the best interest of the case to do so. 10. No promises or guarantees can be made or will be made regarding the outcome of any lawsuit, including your specific lawsuit. 11. Every effort will be made to expedite your case promptly and efficiently according to legal and ethical standards. We are bound by strict rules which require us to serve you and the Courts honestly and faithfully. We cannot, under any circumstances, break these rules. If a client insists that we break any of the rules or canons of ethics, such as performing some act which is dishonest or calling a witness to testify whom we know will not tell the truth, we are required to withdraw from the case. If a client takes a position in a case which, in the attorney's opinion, is destructive to the best interests of the client, the attorney is not required to follow the client's instructions and may withdraw. In addition, this firm may withdraw from the case at any time in the event that the attorney-client relationship has been damaged to the extent the attorney, in the attorney’s sole judgment, can no longer be an effective advocate for the client. 12. When a settlement is reached or the court renders a judgment, various written closing documents may be required to divide assets and to memorialize the terms of the court order or agreed order. This may require additional drafting and discussions with opposing counsel. Therefore, the judge's ruling or your agreement with the opposing party may not bring an end to all work that is necessary and required. The attorney will advise you of the additional work that will be required to complete your matter. 13. This Agreement sets out the entire agreement and no oral agreements or promises between you and this firm exist. This Agreement cannot be changed or modified except in writing signed by a representative of this law firm and you. 14. When your case is completed, a judgment is entered, and all required documents are completed, this firm's employment will be at an end. Any unused portion of your retainer will be refunded to you 30 days after all work has been completed. Excluding the work necessary to 77 obtain entry of the judgment, any new matters that arise after a judgment, any enforcement of the judgment, and any appeal or answering of an appeal will require you and the firm to negotiate another contract for the subsequent handling of your work. If you have a complete understanding of this Agreement’s intent, meaning, force and effect, please countersign the enclosed copy of this contract and return it in the enclosed envelope so that there will be a mutual memorandum of this Agreement. Very truly yours, AUSLEY, ALGERT, ROBERTSON & FLORES, L.L.P. By:______________________________________ KRISTEN A. ALGERT KAA/dn AGREED: ______________________________________ DATE: 78 ________________________ APPENDIX “B” CURRENT WORKING FILES 4-17-15 CLIENT A LAST NAME, First Name HOME WORK OPPOSING WORK/FAX TASK/CASE PHONE PHONE/EMAIL ATTORNEY PHONE FACTS (210) XXXXXXX HM (617) XXXXXXX Email Email LAST NAME, First Name (210) XXXXXXX HM (617) XXXXXXX Email Email LAST NAME, First Name (210) XXXXXXX HM (617) XXXXXXX Email Email Childs Name: B’day Childs Name: B’day Childs Name: B’day Childs Name: B’day Childs Name: B’day Childs Name: B’day Name Email (210) XXXXXXX Prep QDRO (210) XXXXXXX XXX-XXXX cell Name Email (210) XXXXXXX XXX-XXXX cell 79 __________COUNTY ***NEED ORDER*** XXX-XXXX cell Name Email WORK STATUS, CLIENT NOTES COMMENTS ON CASE Draft Docs PROPOSED Cl. __________COUNTY FDOD - draft Disc. Resp. __________COUNTY Due to opp: Closing Pkg to Client 6-14-11 APPENDIX “C” HIGDON, HARDY & ZUFLACHT, L.L.P. CLIENT SURVEY We appreciate the opportunity to serve your legal needs. Please help us improve the quality of our service by completing this survey and returning it to our firm. Your responses will be kept confidential. If we can assist you in the future we hope that you will call us. 1. Your Name (optional):____________________________________________________ 2. Please identify your attorney (required):_____________________________________ 3. Please rate our firm in the following areas (including comments as appropriate): (Please check one:) Excellent Good Family Law Expertise Comments: Efficiency handling your case Comments: Proficiency working with opposing counsel Comments: Answering your questions Comments: Quality of Legal Advice Comments: Promptness of Service Comments: Friendliness of Staff Comments: Amount of Time Devoted to Your Case Comments: Handling of Your Telephone Inquiries by Staff Comments: Handling of Your Telephone Inquiries by Attorney Comments: Office Location Comments: 80 Fair Poor No Opinion Office Furnishings Comments: Availability of Your Attorney Comments: Promptness for Meetings Comments: Promptness of Returning Calls Comments: Keeping you informed Comments: Staff professionalism Comments: Helpfulness of legal assistant Comments: Answering phones promptly and courteously Comments: Minimizing your time on hold Comments: 4. Billing Questions: Yes Were your billing statements clear? Comments: Did you understand the fee arrangement at the beginning of the engagement? Comments: Were you charged fairly for the services we provided? Comments: Did we sufficiently address any billing concerns you raised during your representation? Comments: 81 No No Opinion 5. Would you choose our firm again to represent you in other matters? (circle one) Definitely Probably Probably Not Definitely Not 6. Would you recommend us to someone you know? (circle one) Definitely Probably Probably Not 7. 8. How satisfied are you with the outcome of your case? (circle one) My case is not completed Very Satisfied Satisfied Definitely Not Not Satisfied How can our firm improve its services to our clients?:__________________________ ________________________________________________________________________ ________________________________________________________________________ 9. Yes Would you contact our firm in the future for a non-family law referral? (circle one): No 10. (a) What compliments or criticisms do you have about individual lawyers in our firm: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ (b) What compliments or criticisms do you have about members of our staff: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Additional Comments: ________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ Thank you for completing this questionnaire! 82 APPENDIX “D” CHECKLIST FOR CLIENT MEDIATION PREPARATION. ❑ 1. Remind client what mediation is-attorney assisted settlement conference. ❑ 2. Educate client as to the format used by the mediator, the possibility of a joint session, private caucuses, and shuttle diplomacy. Tell your client that mediation is not the day or time for postering! ❑ 3. Prepare client for lawyer/lawyer, lawyer/mediator conference. ❑ 4. ❑ 5. ❑. 6. Review benefits of mediation, e.g. agreements can be reached in mediation that are not available in court (manage tax consequences, alimony). Personalize the mediator including qualifications, experience, and favored techniques. Review the mediator's commitment to neutrality and confidentiality. ❑ 7. ❑ 8. ❑ 9. Let the client know that the process works only if given sufficient time. Encourage babysitting arrangements and the like to be made in advance. ❑ 10. Discuss positives and negatives of the client bringing a friend or family member. Let the client know that an individual who is harmful to the process may be asked to leave. ❑ 11. Review the issues in the case. This discussion should be comprehensive so that you are certain that your file is mediation-ready. ❑ 12. Discuss with your client the preparation of a first offer to be presented at mediation. ❑ 13. A review of the issues should lead directly into a specific discussion of the strengths and weaknesses of their case. Include factual and legal weaknesses. ❑ 14. Try' to provide your client with a range of outcomes. Clients quickly gather perspective in their case if they can see the distance between Best Case Scenario and Worst Case Scenario. ❑ 15. Be fair with the client about attorneys fees, expenses and time to trial when making the strength/weakness analysis and discussing outcomes. ❑ 16. Discuss with your client what their secret expectation, fears, and needs are. This problem often comes up the first time in mediation. ❑ 17. Ask your client to evaluate for you what the other side expects, fears, and needs. ❑ 18. Prepare the client for some of the more obvious negotiating techniques: Remind the client that mediation is a non-binding process, unless or until the mediated settlement agreement is signed. Make sure your client knows where to go and insist on punctuality. 83 a. b. c. d. "Either/or" offers. Explain that sometimes these are hard to evaluate. Usually these offers contain hidden traps and hidden jewels. Let the client know that the format of this type of offer can be ignored if necessary. The "no offer" offer. Let the client know that you can recognize an offer that is the same as the one before only "rearranged". No offer. Advise the client not to panic. This is probably going to be the mediator's problem. Despite all wisdom to the contrary, we sometimes bid against ourselves. The walk-out. It happens. Do not let this take your client by surprise. Let the client know that there may be courthouse remedies if the other sides' behavior is extreme. ❑ 19. Discuss with your client the need to bring updated bank account statements and other updated financial records (mention the benefits of bringing last minute printouts from the internet of financial information). ❑ 20. Discuss the “trunk rule” of bringing all financial documents to the mediation with those documents to be left in the trunk of the client’s car so that if those documents are needed, they will be accessible at the mediation. ❑ 21. Discuss the dynamics of reaching settlement and the nature and enforcement of a Mediated Settlement Agreement. ❑ 22. Advise your client that they will be called upon to carefully read the Mediated Settlement Agreement because this agreement, if signed, is binding. ❑ 23. Let your client know that reducing the "agreement" to writing is a . vitally important aspect of the mediation and will take time. This is the all-important road map for the divorce decree. ❑ 24. Discuss with the client the mediator fee and remind the client to bring a check payable to the mediator. 84 APPENDIX “E” LAW OFFICES OF HIGDON, HARDY & ZUFLACHT, L.L.P. 12000 Huebner Road, Suite 200 SAN ANTONIO, TEXAS 78230-1204 CHARLES E. HARDY Board Certified - Family Law TEXAS BOARD OF LEGAL SPECIALIZATION FELLOW, AMERICAN ACADEMY OF MATRIMONIAL LAWYERS FELLOW, INTERNATIONAL ACADEMY OF MATRIMONIAL LAWYERS Telephone (210) 349-9933 Telecopier (210) 349-9988 Direct Line: (210) 561-4025 email: charleshardy@hhzlawcom [Date] [Client Name] [Address] [City/State] Re: Dear [Name]: Enclosed please find a copy of the correspondence from ____________ confirming that we are scheduled for mediation in connection with the above referenced cause on ____________, at ______ __.m. Our mediator will be ____________ and mediation will take place at ______________ On the date of mediation you will need to bring a check in the amount of $___________, which is one-half of the cost of the mediation fee of $___________. You will also need to bring any monies due to bring your retainer up to $___________, plus any outstanding balance due, prior to the mediation as of this date. Mediation should be approached as if we are preparing for trial. We will need to have collected all documentation which would be used at trial prior to the mediation. As we have discussed previously, there are many advantages of mediation. Simply put, trial is a difficult for most people. Many people say and do things, at trial, which they would not ordinarily do, in an effort to win. Often they “leave their souls at the courthouse.” You will have an opportunity during the mediation process, should you choose, to vent your frustrations and voice your principles. Many times with the help of a good lawyer and a competent mediator a settlement can be structured such that both parties “win” something whether it’s monetary gain or emotional satisfaction. The mediation process works when you start high and be prepared to meet “in the middle.” It is advisable that we have our first offer prepared and in writing prior to walking into 85 mediation. Although, we should not discount any valuable advice the mediator will give us during mediation. This will assist us in planning our strategy including, but not limited to, how much you will offer, and how much to move from your offer. It is always darkest before dawn. The mediation process does not usually start to work until late in the day; often as one side is packing it’s files to leave. If a party can exercise enough patience, a good mediator can convince both parties they will be well served by a settlement that day which would prevent incurring future costs “both financial and emotional” of continual litigation. Additionally, settlement at mediation prevents an uncertain the outcome at trial. Although we can never guarantee this matter settling at mediation, however, should we be successful on ____________, please understand, if an agreement is reached and put in writing you will be required by law to live by it. One final rule of mediation is to always leave something on the table. If you leave a few “chips” on the table at mediation you have a much better chance of later seeking a favor from the opposing party and thus avoiding potential future litigation. So, even if we do not reach a settlement we want to give them something to think about. If mediation fails the potential for arbitration may arise. This makes the mediator act as the “judge” for your case. Please think about this as another possible alternative in resolving your case. Finally, it is important that we meet prior to mediation to prepare for same. Please call my Legal Assistant, ____________, to schedule a mutually convenient to for us to meet and prepare for our mediation on ____________. I look forward to hearing from you. Should you have any questions or comments, please feel free to call. Very truly yours, CHARLES E. HARDY CEH/sb 86 APPENDIX “F” LAW OFFICES OF HIGDON, HARDY & ZUFLACHT, L.L.P. 12000 Huebner Road, Suite 200 San Antonio, Texas 78230-1204 CHARLES E. HARDY Telephone (210) 349-9933 Board Certified - Family Law Telecopier (210) 349-9988 TEXAS BOARD OF LEGAL SPECIALIZATION Direct Line: (210) 561-4025 FELLOW, AMERICAN ACADEMY OF FAMILY LAWYERS email: charleshardy@hhzlawcom FELLOW, INTERNATIONAL ACADEMY OF MATRIMONIAL LAWYERS ____________, 2015 VIA EMAIL __________________ _____________________ _____________________ RE: In the Matter of the Marriage of____________ Cause No. ____________ Dear _____________, This e-mail is in regards to your Final Decree of Divorce document. This document has been uploaded to the HHZ website for your convenience. The document and information are private and not accessible to the public and may only be seen by you. To access the document you must first go to the HHZ website at www.hhzlaw.com and login with the e-mail address ____________; your default password is the word ____________. Once logged in you may update the information if necessary and change the password if you wish to do so. In the case that the information is updated please let me know so it can be updated in our system as well. If you should have any questions or concerns please contact our office at (210) 349-9933. It has been an absolute pleasure representing you in this matter. Very truly yours, CHARLES E. HARDY CEH/sb Enclosures 87 APPENDIX “G” LAW OFFICES OF HIGDON, HARDY & ZUFLACHT, L.L.P. 12000 Huebner Road, Suite 200 SAN ANTONIO, TEXAS 78230-1204 CHARLES E. HARDY Board Certified - Family Law TEXAS BOARD OF LEGAL SPECIALIZATION FELLOW, AMERICAN ACADEMY OF MATRIMONIAL LAWYERS FELLOW, INTERNATIONAL ACADEMY OF MATRIMONIAL LAWYERS Telephone (210) 349-9933 Telecopier (210) 349-9988 Direct Line: (210) 561-4025 mail: charleshardy@hhzlawcom _____________, 2015 ___________________ __________________ __________________ RE: In the Matter of the Marriage of ____________; Cause No. ____________ Dear ____________, My firm's representation of you in the above captioned matter ended with the execution and entry of the Final Decree of Divorce with the Court. I feel that it is important that we review certain matters during the conclusion of our representation so that you may know what to expect in the future. First, this “closing notebook” contains the pertinant pleadings, orders, documents in your case. We would strongly urge that you thoroughly review the documents contained herein, especially the Decree, being familiar with it in its entirty. Second, I would encourage you to retain a copy of any and all correspondence and other documentation between you and your former spouse should the need arise to use same in the future. Third, if you need certified copies of your Decree, you can either go to the District Clerk's office located 100 Dolorosa, San Antonio, Texas or contact my office and we will be happy to assist you in this regard. Fourth, please remember that I have scanned your order and have made it available online at our website at www.hhzlaw.com. 88 __________________ Page 2 ______________, 2015 Fifth, please note that after thirty days we will move your file from our office to offsite storage at which time it will incur fees to have the file returned to our office. Please advise our office should you need any documents from the file prior to the files moved. It has indeed been a pleasure representing you in your case. Even though at times it may have seemed that your situation was difficult, we need to remember that this is one of the most anxious periods in anyone's life and I hope that our office helped you through this difficult time. If you should need any further assistance in the future please do not hesitate to contact me. Very truly yours, CHARLES E. HARDY CEH/sb Enclosure 89 HHZ Closing Documents for _____________________ _____________, 2015 By Charles E. Hardy Attorney at Law 12000 Huebner Road, Suite 200 San Antonio, Texas 78230 (210) 349-9933 www.hhzlaw.com 90 HHZ Closing Documents for _____________________ _____________, 2015 By Charles E. Hardy Attorney at Law 12000 Huebner Road, Suite 200 San Antonio, Texas 78230 (210) 349-9933 www.hhzlaw.com 91 NO. __________________ IN THE MATTER OF THE MARRIAGE OF § § § § § § § § § § § ________________________ AND ________________________ AND IN THE INTEREST OF ________________________ ________________________, CHILDREN IN THE DISTRICT COURT _____TH JUDICIAL DISTRICT BEXAR COUNTY, TEXAS CLOSING NOTEBOOK 1. FINAL DECREE OF DIVORCE 2. MEDIATED SETTLEMENT AGREEMENT 3. QUALIFIED DOMESTIC RELATIONS ORDER 4. SPECIAL WARRANTY DEED 5. DEED OF TRUST TO SECURE ASSUMPTION 6. QUITCLAIM DEED 7. POWER OF ATTORNEY TO TRANSFER MOTOR VEHICLE 8. POWER OF ATTORNEY TO TRANSFER MOTOR VEHICLE 9. 10. EMPLOYER’S ORDER TO WITHHOLD FROM EARNINGS FOR CHILD SUPPORT INVENTORY AND APPRAISEMENT OF __________________ 11. INVENTORY AND APPRAISEMENT OF __________________ 12. ORIGINAL PETITION FOR DIVORCE 92 93 APPENDIX “H” 94