SERVICE AND SUPPORT

SERVICE AND SUPPORT
A WORLD OF UPTIME
Welcome to
Genie Support
With 24/7 technical support online or by phone, online
technical and operator training programs, and prompt
delivery of Genie Genuine Parts, we partner with you to
keep your fleet up and running, meeting the demands at
jobsites, and building your return on investment.
Technical Service & Support
800-536-1800
Awp.technicalsupport@terex.com
Genie Genuine Parts
877-367-5606
888-274-6192 for fax ordering
AWP.PartsSalesPO@terex.com
Training
Service Training
RDM.TrainingSourceAdmin@terex.com
Operator Training
AWP.Training@terex.com
Genie eBusiness
Online Aftermarket Support Hub
Set up and manage a secured account, order parts,
submit a warranty claim, read online Tech Tips, and
see available Genie merchandise, manuals,
literature, monthly specials, and more.
www.GoGenieLift.com
Our service is aimed at
increasing your profitability
Product Support
Free with
Every Genie Purchase.
The key to rental business success is keeping your equipment ready to work. Our
technical support team is at the ready to answer questions and help you troubleshoot
technical issues. And we provide many ways to reach us 24 hours a day, by phone,
email or online.
Always Available
Technical Experts
You’ll be greeted by a knowledgeable technical
support rep – no frustrating phone trees. And we
don’t rest until your issue is resolved.
The Genie team’s technical training experts can handle
anything that comes our way.
Many Modes of Support
In addition to live support 24/7/365, we offer online tools to put
support at your fingertips and provide the answers you need,
when you need them.
• Genie eBusiness is your product support hub for processing
most of your aftermarket needs, from submitting service
tickets and ordering parts to other dealer support.
www.GoGenieLift.com
• TechTips is an online archive of frequently asked technical
and service questions for aerial work platform and
telehandler Genie products. A convenient way to get the
answers you need. Visit www.genielift.com/TechTips
Our success is your uptime. For more information,
call 800-536-1800, email AWP.TechnicalSupport@terex.com,
or visit www.genielift.com/ProductSupport
Extend the life of your fleet with
Genie Genuine Parts
We understand that equipment uptime is critical to productivity, both in keeping your machines
rented and for maximum performance at customer jobsites. That’s why we’re the only provider
in the industry to provide the full range of Genie parts – period. So whether you’ve had a Genie
lift for two decades or have a newly acquired fleet, we have you covered.
The Right Fit, Every Time
Not all parts are created equal. Our large
warehouses keep specially-designed Genie
Genuine Parts on hand – and, with our unique
in-house manufacturing – we can manufacture
Genie components. So the parts you receive
are right the first time.
Swift Delivery to Keep You Running
We realize the cost of the part is often far less
than the cost of machine downtime. That’s why
95 percent of Genie Genuine Parts leave our
warehouse within 24 hours of your order.
Genie Genuine Parts
Genie Genuine parts straight from the source.
Phone:
877-367-5606
Email:
AWP.PartsSalesPO@terex.com
Fax ordering:
888-274-6192
Web:
www.genielift.com/uptime
Rigorous R&D Testing
We’re Easy To Do Business With
We focus on long-term machine durability and reliability
which helps you maintain equipment resale value and
warranty. You can be sure that Genie Genuine Parts
have been engineered for superior performance.
Factory trained parts specialists are knowledgeable,
passionate, and work closely with Genie equipment
engineers to get you what you need. And we’re always
available by phone, fax or email.
Differentiate your business with
Operator Training Programs
Genie Lift Pro™ Online Operator Training, the first in the aerial industry, helps reduce equipment
misuse online and helps enable rental businesses to easily comply with their responsibility to offer
operator training.
Genie Lift Pro online training providers can offer critical training without the need for a dedicated
training professional in-house – adding incremental customer value and revenue potential.
Standardized and Compliant
The more quality trained and qualified work platform
operators, the safer and more flexible the jobsites.
The online format allows for deeper content in certain
topics and the ability to offer more quizzes and
questions over classroom training.
Accessible and Complete
Genie Lift Pro Online Training is available 24/7/365
and compatible with most operating systems and
web browsers, so it’s widely available for participants
to complete at their own pace. After the online
training is complete, the hands-on component is
performed via checklist at your leisure.
Creates Business Success
Online training providers have the freedom to set their
own Genie Lift Pro Training pricing and are offered
materials to promote the program to end customers.
Plus, Genie keeps the records of all those trained for
future reference. For more information about how to
become an online training provider and boost
revenue, contact your local Genie Sales Manager or
simply order the relevant part numbers.
Online Training Part Numbers:
(English)
Aerial Work Platforms:
160674
(Spanish)
Aerial Work Platforms:
160674SP
Telehandlers:
1259260
Telehandlers:
1259260SP
Tr a i n i n g
How It Works
Genie Lift Pro training is available for most models of
Genie aerial work platforms and telehandlers. Upon
successful completion of the Lift Pro and hands-on
training, operators meet general requirements for aerial
work platform use as defined by ANSI, OSHA and CSA,
and for telehandler use as defined by ANSI/ITSDF, OSHA
and CSA. Training also applies to other lift and
telehandler makes and models.
Train the Trainer Classes
Operators who complete Genie Lift Pro operator training
have the opportunity for additional formal and hands-on
training to qualify them to deliver operator training to
others. Once they meet ANSI and OSHA criteria, or
CSA and OHS in Canada, they can receive a Genie Lift
Pro operator training kit for the purpose of training
operators or other trainers. For more information, email
AWP.Training@terex.com
Maintain Your Equipment to the Highest Standards with
Service and Technical
Training Programs
Genie Tech Pro™ Service Training teaches the skills to keep Genie equipment well maintained
and high performing long after it leaves the factory. Conveniently available either online or at
our factory locations, it ensures that dealer service teams are well-versed and confident about
Genie technologies including: hydraulics, control systems, and much more. Machines that
receive proper care will run smoother enhancing productivity at customer jobsites and a
consistently high level of rental availability, building a long-term return on your investment.
Available Around the Clock
Genie Tech Pro Online Service
Training is available 24/7/365 and
compatible with many web
browsers, so service technicians
can train at their own pace at a
location of choice.
Accessible and Time-efficient
Businesses and service team
members save time and reduce
expenses over classroom training
that requires travel and time out of
the field.
Customers can self-register for free
at http://techpro.genielift.com
Online Courses Include:
• Basic Electrical
• Basic Hydraulic
• Machine Inspection
• Introduction to Web GPI
Boom Lift Specific:
• DC Booms
• IC Booms
• S™-125, SX™-180
• Z™ Boom Lifts (-33, -40,
-80, -135)
Scissor Lift Specific:
• DC Scissors
• IC Scissors
• Smart Link Control System
• GS™-69 RT & BE Family
Telehandler Specific:
• GTH™ -5519, -636, -844, -1056,
-1256, -1544
Tr a i n i n g
New National Central Service Training Location
Factory Service Training Available at both
Redmond, WA and new Oklahoma City, OK Facilities
The new Oklahoma City 18,000 sq ft facility is centrally located
for ease of travel from either U.S. coast. A variety of large
Genie® units are on site and available for classroom and
hands-on technical experience at both facilities.
To make service and maintenance work more efficient and help
reduce downtime, technicians will be able to proficiently
demonstrate the ability to calibrate, adjust and troubleshoot
with the aid of available tools such as schematics, service
manuals, connection software and tech tips in the time you
have available to do it.
Customers can self-register for free at:
http://www.genielift.com/techpro
Course 1: Genie Scissors and Booms
DC and IC models up to 80 feet.
Course Length 3 days
Course 2: Genie Telehandlers
GTH 5519, 636, 844,1056, 1256, and 1544 models.
Course Length 3 days
Course 3: Genie Super Booms
ZX-135, SX-150 or SX-180
Course Length 3 days
Notes:
Notes:
6464 185th Ave. NE, Redmond, WA 98052
Toll Free in USA/Canada +1 (800) 536-1800 · Telephone +1 (425) 881-1800 · Fax +1 (425) 883-3475
www.genielift.com
Worldwide Manufacturing And Distribution
Australia · Brazil · Caribbean · Central America · China · France · Germany · Italy · Japan · Korea · Mexico
Southeast Asia · Spain · Sweden · United Arab Emirates · United Kingdom · United States
Effective Date: January, 20165. Product specifications and prices are subject to change without notice or obligation. The photographs and/or drawings in this
document are for illustrative purposes only. Refer to the appropriate Operator’s Manual for instructions on the proper use of this equipment. Failure to follow the
appropriate Operator’s Manual when using our equipment or to otherwise act irresponsibly may result in serious injury or death. The only warranty applicable
to our equipment is the standard written warranty applicable to the particular product and sale and we make no other warranty, express or implied. Products
and services listed may be trademarks, service marks or trade names of Terex Corporation and/or their subsidiaries in the USA and many other countries.
Genie and Taking You Higher are trademarks of Terex Corporation or its subsidiaries. © 2016 Terex Aerial Work Platforms. GPB 3K 0109M . Part No. 127314.