Featuring Luxury Mekong River Cruising
Transcription
Featuring Luxury Mekong River Cruising
2014 ASIA Featuring Luxury Mekong River Cruising Know Before You Go Contains Important Information – Please Read MANDALAY INLE LAKE BAGAN BURMA (MYANMAR) YANGON BEIJING XI’AN CHINA SHANGHAI Yangtze River Yichang Chongqing WUZHEN CHINA SAPA VIETNAM HANOI HA LONG BAY LUANG PRABANG LAOS HUE Da Nang THAILAND HOI AN SIEM REAP Tonle Sap CAMBODIA Kampong Chhnang PHNOM PENH Mekong River Tan Chau SAIGON (HO CHI MINH CITY) Cai Be Sa Dec My Tho Experience the majesty of Cambodia’s Angkor Wat WELCOME TO ASIA Dear Traveller, I have great pleasure in welcoming you on your Travelmarvel adventure through Asia. This booklet has been compiled with the intention of answering as many questions as you may have about your tour. Travelmarvel is part of the APT Group, a family-owned company that celebrated 85 years in 2012, and is internationally recognised as the leader in river cruising. This means you’ll enjoy exceptional service, seamless travel arrangements and life-enriching experiences. On your tour, you’ll be travelling with a Travelmarvel Tour Director whose passion, dedication and local knowledge will allow you to immerse yourself in the unique culture and the colourful history of this spectacular region. So get excited, as you’re about to embark on an incredible adventure. Geoff McGeary, Company Owner Front cover: explore beautiful Ha Long Bay 4 – Asia – Know Before You Go – CONTENTS PREPARING FOR YOUR TOUR 6 Useful Websites 6 Passports & Visas 7 Travel Insurance 7 Vaccinations 7 Valuables & Security 7 Emergency Contact Information 8Gratuities 8 General Physical Fitness 8 Prescriptions & Medical History KNOW BEFORE YOU GO 9Luggage 9Clothing 9 Other Necessities to Pack 10 Learn About Your Destination 15Language 15Hygiene 15Allergies 15 Local Transport Safety 15 Traveller Feedback CRUISE INFORMATION – VIETNAM 16 Ship Information 16 Schedule & Shore Excursions 16 Shipboard Payment Options 16 Cruise Embarkation 17 Cruise Disembarkation 17 Border Crossing Points 18 Ship Services & Amenities 20 Suite Information CRUISE INFORMATION – CHINA AT THE AIRPORT 20 Ship Information 10 Reconfirmation of Flights 21 Schedule & Shore Excursions 10Check-in 21 Shipboard Payment Options 10 Restrictions – Checked Luggage 21Ship Services & Amenities 11 Restrictions – Hand Luggage 23 Suite Information 11 Luggage Tags ENHANCE YOUR JOURNEY 11 Comfort & Avoiding Jet Lag 24Vietnam 11 Airport & Airline Security 26Laos 12Customs 27Cambodia 12 Late or Missed Flights 28China ARRIVAL & DEPARTURE 30Burma INFORMATION USEFUL INFORMATION 13 Airport Transfers 31 Important Contact Information 13 Hotel Check-In/Out 32 Climate & Temperatures ON TOUR – 32 Average Daily Temperatures GENERAL INFORMATION DESTINATION INFORMATION 14 Special Assistance 33Countries 14Minors – www.travelmarvel.com.au – 5 Discover the Forbidden City in Beijing PREPARING FOR YOUR TOUR USEFUL WEBSITES Climate: www.climate-zone.com Time: www.timeanddate.com/worldclock Currency Conversion: www.xe.com Customs Australia: www.customs.gov.au Customs New Zealand: www.customs.govt.nz Customs UK: www.hmrc.gov.uk/customs International Telephone Calling: www.countrycallingcodes.com Australian Government Advisory and Consular Service: www.smarttraveller.gov.au New Zealand Government Travel Advisory: www.safetravel.govt.nz UK Government Travel Advisory: www.gov.uk/foreign-travel-advice PASSPORTS & VISAS A valid passport is required for international travel. It is the responsibility of the traveller to secure the required visas before leaving home. Most countries insist that your passport be valid for at least six months after your date of return, so please make sure your passport is valid for this six-month period. You must carry a machine-readable passport, and have a valid return ticket. Always carry your passport and other travel documents in your hand luggage. Keep photocopies in a separate bag and leave a copy at home with family or friends in case of an emergency. Australian, New Zealand and UK Citizens require visas to travel to Vietnam, Cambodia, Laos, Burma and China. Vietnam visas are to be obtained prior to departure. These visas are valid for three months from the date of issue. Please check your itinerary for information regarding whether a single or double entry visa is required. Cambodian visas can be obtained on arrival either at the airport or on board the RV La Marguerite. You will be required to provide two passport size photos as well as approximately US$35. Laos visas can be obtained on arrival at Luang Prabang airport, costing approximately US$30. Two passport photos are required. Burma visas must be obtained prior to departure from Australia, New Zealand and the UK with an invitation letter 6 – Asia – Know Before You Go – Glide over the crystal-clear waters of Ha Long Bay from Travelmarvel. A single-entry China visa is required and is usually valid for three months after the issue date. This visa permits a stay in China for a maximum of 30 days. *Visa requirements were correct at the time of printing but are subject to change. Please contact Travelmarvel or your travel agent to obtain up-to-date information. TRAVEL INSURANCE If you have not yet taken out travel insurance, please see your travel agent before your tour. Foreign hospitalisation and treatment often require payment in cash, prior to the provision of services, and medical evacuation can be expensive. Travel protection and luggage insurance are highly recommended. We suggest that you purchase a travel protection plan to cover trip cancellation for medical reasons, trip delay, medical expenses, accidental death, lost luggage, medical evacuation and airline cancellation charges under a variety of circumstances. VACCINATIONS Vaccinations may be required for travel to Asia. Please seek medical advice prior to your travels. VALUABLES & SECURITY Do not take anything with you that will create emotional or financial hardship if lost or stolen. Carry all documents, money, passport, tickets etc. with you. Do not carry these important items in your suitcase. You may find a money belt (worn inside clothing) useful while travelling. Never leave hand-luggage unattended in hotel lobbies or dining rooms. Avoid exploration of unfamiliar streets or areas on your own. When sightseeing, keep valuables locked in the safe in your room or stateroom. EMERGENCY CONTACT INFORMATION With your final documentation, we will provide you with some important phone numbers and other information. Our local representatives are also available to assist with any needs that may arise while you are on tour. – www.travelmarvel.com.au – 7 Uncover ancient relics in Ta Prohm GRATUITIES On all Travelmarvel sailings, gratuities to your Cruise Manager and ship crew are included in the tour price. This also applies to land touring where a local guide and/or driver is employed. GENERAL PHYSICAL FITNESS Our tours and cruises are not physically demanding. However, because of the nature of many of the sites that you will be visiting, some tours may not be appropriate for guests with certain medical conditions and physical restrictions. Walking tours are often on uneven ground or cobblestones and may include stairs as well as steep inclines. You should be able to stand on your feet for an extended period of time to visit museums and other sites. In the lead-up to your tour we recommend that you try to walk for an hour at a time at least three times a week. This will ensure you have the stamina and energy to see and appreciate the sights we will take you to on your tour. You should also ensure your walking shoes fit well and have been broken in prior to departure. PRESCRIPTIONS & MEDICAL HISTORY A copy of any prescriptions is vital in case of health problems. Prepare a list of your medications, including the name, dosage, your prescribing doctor and their phone number. If you have health problems, ask your doctor to prepare your medical history for a foreign doctor. It should include your name, address, emergency contact, blood type, medical history, current medications and dosages, drug allergies, reasons for prior hospitalisations and a list of immunisations and dates. Pack sufficient medication for the duration of the cruise/tour. Your medication should be kept close at hand in your purse or carry-on bag, rather than in your checked luggage. It is always a good idea to carry a list of your medications in case they are lost and remember to leave everything in its original container. It is also a good idea to bring a copy of any prescriptions for eyeglasses or contacts. 8 – Asia – Know Before You Go – Embark on a spectacular cruise along the Mekong River aboard the RV La Marguerite KNOW BEFORE YOU GO LUGGAGE Each passenger is entitled to take one piece of luggage that does not exceed 20 kg (44 lbs). The tour price includes porterage for one piece of luggage. Additional luggage may incur an additional cost (payable direct to the hotel). You will receive a Travelmarvel bag with your travel documentation. In additional to your main luggage, you may wish to use this as your small carry-on bag. If your tour includes Sapa or Ha Long Bay in Vietnam, you will be required to pack an overnight bag for these portions of the holiday – the Travelmarvel bag will come in handy for this. CLOTHING Dress on tour is casual. Light, comfortable clothing is recommended, as well as warmer clothes if you’re travelling to northern Vietnam or China between October and April. Good walking shoes are also beneficial as some excursions involve walking over uneven ground. Shorts are acceptable on women, although many people in South East Asia are still modest and very revealing clothing is frowned upon. Some temples and tourist sites do not permit shorts above the knee or uncovered shoulders. Smart/casual clothing is acceptable when you dine at restaurants, or while on board. OTHER NECESSITIES TO PACK Be sure to pack your passport, wallet (cash, credit cards), money belt, airline tickets/e-ticket confirmation details, a day bag (to hold extra layers, rain jacket, water, snacks, sunglasses and camera), medication and copies of prescriptions, sunscreen, lip balm, toiletries and insect repellent. Recommended optional items you may wish to bring include: a small umbrella, an additional memory card for your camera, chargers for your phone and camera, electrical adaptors, a calculator for currency conversion, a travel alarm clock, a list of addresses and important phone numbers, a photocopy of the front page of your passport (keep separate from passport) and some reading material. – www.travelmarvel.com.au – 9 Encounter remarkable cultures in Luang Prabang LEARN ABOUT YOUR DESTINATION It may be useful to do a little research on the locations that you will be visiting. Familiarise yourself with the area, cities, the language spoken and transport information. Refer to your itinerary when researching and try to prepare yourself for anything that may eventuate. The more that you know about your destination, the more you’ll appreciate all that you see when you arrive. During your travels, you will encounter new customs and different lifestyles. Appreciate and enjoy the differences. This process of discovery and understanding is one of the many benefits of travelling. Despite language barriers, a smile is universal. Friendliness and tolerance towards others, including your fellow travellers, Cruise Manager and crew, is essential for everyone’s enjoyment of the tour. AT THE AIRPORT RECONFIRMATION OF FLIGHTS We recommend that you contact your airline(s) or travel agent at least 72 hours before your initial flight to confirm your departure details. CHECK-IN It is important that you arrive at the airport at least two hours before domestic flights and three hours in advance for international flights. This will allow you time to check your baggage in, present your passport and ticket, get seat assignments and boarding passes, and make your way through security procedures to the boarding area. Please ensure you arrive at the airport at the correct time. Early morning flights may require you to check-in the day before. Airlines have little leniency if flights are missed. RESTRICTIONS – CHECKED LUGGAGE International carriers may impose fees or require you to remove articles if weight or size limits are exceeded. We recommend that you contact your airline(s) or travel agent for specific information prior to departure, especially as size and weight limits can vary between airlines. 10 – Asia – Know Before You Go – Traverse the stunning hilltop landscapes of Sapa RESTRICTIONS – HAND LUGGAGE For your comfort, limit hand luggage to one bag that fits under your aircraft seat or in the overhead compartment. You will receive a Travelmarvel travel bag with your documentation. While on board the plane, make sure you have your passport, airline tickets, medication and all your travel documents with you in your hand luggage. LUGGAGE TAGS We supply Travelmarvel luggage tags for you to fill out and attach to your suitcase or hand luggage. It is also a good idea to put a label with your name, address and telephone number on the inside of your suitcase and hand luggage. For security reasons, keep all unchecked luggage in your immediate possession. Unattended luggage can be confiscated by airport personnel. COMFORT & AVOIDING JET LAG • Wear loose clothes and comfortable shoes during your flights. • Eat light and try to hydrate yourself constantly with water (avoid caffeine, alcohol and carbonated drinks). • Alleviate the pressure on your ears by chewing gum, yawning, swallowing, or gently blowing your nose. • If possible, try to walk up and down the aisle to stretch out your limbs and get blood circulating. You could also do a few isometric exercises. • If you arrive in the morning, try to sleep during your flight so you can stay awake through to the evening once you have arrived at your destination. •A void wearing contact lenses during your flight because aircraft cabin air tends to dry them out. AIRPORT & AIRLINE SECURITY The following is based on information issued by the Australian Government regarding liquid, aerosol and gel restrictions on flights (see www.travelsecure.infrastructure.gov.au for further information). These rules concern flights coming into and departing Australia only. We advise you to check with your airline for clarification of regulations before you leave. – www.travelmarvel.com.au – 11 Enjoy the opportunity to observe endangered Giant Pandas in China Each container of liquids, aerosols or gels in your carry-on luggage must be 100 ml or less. All must be sealed in a transparent, 1 litre (or less) resealable plastic bag. You may still carry through the screening point prescription medicines, baby products and non-prescription medicines that you need for the flight. Proof of need may be required. You will have to surrender any liquids, aerosols or gels greater than 100 ml that you are carrying at the screening point. This includes duty free items (at many airports, you are able to purchase duty free items after you have passed through the screening point for your international flight). Items allowed include empty containers such as mugs or flasks, cosmetics and toiletries such as tampons, talcum powder, contact lenses and lens solution, solid foods, baby products like empty beakers or flasks, baby milk or juice, medicines including prescribed medication (e.g. insulin) and essential non-prescribed medication. Items over 100 ml not allowed include drinks in cans, bottles, liquid cosmetics and toiletries that are in liquid or gel form, such as perfumes, creams and products in pressurised containers such as hairspray, shaving foam or gel and aerosol deodorants and liquid-based food products. CUSTOMS To prevent the introduction of exotic pests and diseases on your return home, arriving travellers are screened and luggage is often inspected or x-rayed by customs or quarantine officers. All food and other such items of plant and/or animal origin need to be declared. Travellers should also declare items on which duty or tax might be payable (check with customs about the duty free concession). For more details, please visit the customs website listed on page 6. LATE OR MISSED FLIGHTS In the unfortunate event that you miss a flight completely or that you are delayed substantially, please advise the airline representative that you are a cruise passenger bound for a specific start location, date and time. Be sure to advise Travelmarvel of your new travel arrangements immediately. 12 – Asia – Know Before You Go – Immerse yourself in the distinctive French flair of Hanoi ARRIVAL & DEPARTURE INFORMATION AIRPORT TRANSFERS Upon arrival at the airport on the first day of your tour (or if you have booked pre-tour accommodation with Travelmarvel), you will be welcomed by a Travelmarvel representative and transferred to your hotel. Airport transfers cannot be re-routed to other pick up points or destinations. Transfers must be booked and flight details advised to Travelmarvel at least 60 days prior to travel, otherwise transfers cannot be guaranteed. HOTEL CHECK-IN Hotel check-in time is generally around 3.00 pm local time, but where possible, the hotel will try and have your room available earlier. If your flight arrives in the morning, your luggage can be stored at the hotel until your room is ready. HOTEL CHECK-OUT Check-out times may vary; however, they are generally between 11.00 am and noon. If you have a late afternoon or evening flight, most hotels have a luggage room where you can store your luggage until your departure. A late check-out or day room may also be arranged with the hotel directly at an additional cost. – www.travelmarvel.com.au – 13 Be greeted by a warm smile from your friendly Travelmarvel Tour Director and local guides ON TOUR – GENERAL INFORMATION PASSENGERS NEEDING SPECIAL ASSISTANCE Travelmarvel welcomes passengers with disabilities or special needs, provided they are accompanied by two companions capable of providing all assistance required. Any disability or medical condition requiring special attention must be reported to Travelmarvel at the time of booking. Travelmarvel will make reasonable efforts to accommodate the special needs of disabled cruise and/or tour participants, but is not responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers, nor any additional expenses incurred. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. Wheelchair passengers should be aware of these limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. We regret that we cannot provide individual assistance to a passenger for walking, dining, getting on and off coaches or other transportation vehicles or other personal needs. Shore excursions may include walks of up to 3 kilometres over steps and uneven ground; these are inaccessible to wheelchair users. For your safety and enjoyment, we recommend that all passengers be in good physical condition to fully participate, enjoy and benefit from all tours and shore excursions, as well as the cruise experience. MINORS Minors under the age of 18 travelling to foreign countries must be accompanied by an adult and have a notarised letter of consent signed by the parent(s) not travelling with them. Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. As such, minors may not be left unsupervised on board any ship. A parent or legal guardian MUST accompany children under the age of 18 on all tours for safety and liability reasons. Please contact our Reservations Team for more information. 14 – Asia – Know Before You Go – Staff on board the RV La Marguerite are always ready to lend a hand LANGUAGE The official language used by Travelmarvel staff worldwide and on board the ships is English. All staff, crew and local guides speak fluent English throughout South East Asia. HYGIENE Colds and other viruses can spread quickly in an enclosed area such as your coach or cruise ship. Please practise hygiene and respiratory courtesy – wash your hands often, cover your coughs and sneezes and perhaps pack antibacterial wipes and hand sanitiser. ALLERGIES If you have a food allergy or other condition, which needs to be managed on tour, please advise your booking agent as soon as possible, and your Tour Director upon arrival, as most suppliers require advance notice to cater for your condition. In some cases you might be asked to fill out a form or waiver. LOCAL TRANSPORT SAFETY Passengers must remain seated at all times while the coach or local boat is in motion to avoid serious injury. Hand luggage and other personal items should be safely stored in the overhead luggage racks or under your seat to keep aisles clear. Heavy items, such as bottles, should not be stored overhead. No passenger should remain in the motor coach or the local boat during stops. Do not leave any valuable items on the coach or local boat. Please watch the stairs and overhead entrances when descending from the motor coach, and check for traffic when exiting. Please follow these safety precautions and take the time to note all emergency exits. TRAVELLER FEEDBACK We are sincerely interested in detailed comments about your experience and holiday. We strive to further improve our tours in response to such comments. On board, you will receive a Travelmarvel Traveller Feedback form. Please take a few minutes to complete this and return it to your Tour Director. Your comments are then sent directly to Travelmarvel in Australia. By advising us of your travel preferences and interests, you can help us to develop our tours and customer programs to meet your needs. – www.travelmarvel.com.au – 15 Learn about local cultures as you cruise the Mekong River CRUISE INFORMATION – VIETNAM SHIP INFORMATION The RV La Marguerite is a truly luxurious river cruising vessel, specifically built to provide an immersive experience on Southeast Asia’s legendary Mekong River. The ship’s design combines colonial elegance with local artefacts and regional Mekong touches. Facilities include the Mekong Restaurant, Saigon Lounge, Panoramic Lounge/library, Sun Deck Bar, fitness centre, beauty salon, spa and pool. SCHEDULE & SHORE EXCURSIONS A schedule of the following day’s activities will be delivered to your room while you are enjoying dinner on board. Any major changes to your itinerary that may occur due to water levels will be explained in the pre-dinner briefing. We are advised by the operators of the Vietnam river cruise ships that water transportation, as well as schedules and activities, are subject to change depending on changing water levels, port accessibility and weather conditions. SHIPBOARD PAYMENT OPTIONS For your convenience, all purchases made while on board are billed to your shipboard account. Upon completion of the cruise, you will receive a finalised invoice, which can be paid with cash or credit card. Please note, the RV La Marguerite does not accept Diners Club, EFTPOS or Cash Passports. Cash payments can be made in either US Dollars or Vietnamese Dong. CRUISE EMBARKATION On Cruise Embarkation Day, passengers will proceed to the RV La Marguerite via a transfer from the hotels listed below: For Embarkations Scheduled for Tonlé Sap Lake: (Direction – Siem Reap to Ho Chi Minh City) Register at the Cruise Check-in Desk located in the lobby of the Shinta Mani Resort, Siem Reap at 10.30 am to 11.30 am. Passengers will then be transferred to the ship. 16 – Asia – Know Before You Go – Discover the floating villages of Kampong Chhnang *Low Water Season: Your registration at the lobby of the Shinta Mani Resort, Siem Reap will take place at 7.00 am. A motor coach transfer to the ship will depart the Shinta Mani Resort at 8.00 am. This transfer will take approximately 4-5 hours and you will embark the ship at Prek Kdam, rather than the Tonlé Sap Lake. For Embarkations Scheduled for Ho Chi Minh City (My Tho Port): (Direction – Ho Chi Minh City to Siem Reap) Register at the Cruise Check-in Desk located in the lobby of the Grand Hotel Saigon at 10.30 am to 11.30 am. Passengers will then be transferred to the ship at My Tho Port. CRUISE DISEMBARKATION For Disembarkations Scheduled for Tonlé Sap Lake: (Direction – Ho Chi Minh City to Siem Reap) Disembarkation time is 8.45 am. Passengers will be transferred to the Shinta Mani Resort in Siem Reap. *Low Water Season: Your cruise will disembark at 8.00 am at the small village of Prek Kdam, rather than the Tonlé Sap Lake. After disembarking, you will be transferred via motor coach to Shinta Mani Resort, Siem Reap. This transfer will take approximately 4-5 hours. For Disembarkations Scheduled for Ho Chi Minh City (My Tho Port): (Direction – Siem Reap to Ho Chi Minh City) Disembarkation time is 8.30 am at My Tho Port and passengers will be transferred to Grand Hotel Saigon in Ho Chi Minh City. BORDER CROSSING POINT IN CAMBODIA AND VIETNAM Cambodia: Kaoam Samnor; Vietnam: Thuong Phuoc. – www.travelmarvel.com.au – 17 Experience China’s bustling cities SHIP SERVICES & AMENITIES MEDICAL ASSISTANCE Medical services are not available and there are no medical personnel on board. Medical services can be called from shore as your ship is usually close to a town. Passengers are responsible for all charges that result from visiting a medical facility, or for a medical practitioner visiting the ship. Travelmarvel is not responsible for the type or quality of the medical services you may receive. STAMPS & MAIL Your mail can be handed to the reception staff who will arrange postage at the next port for you. LAUNDRY & IRONING SERVICE Laundry and pressing services are available on board. Price lists will be available in your suite. For safety reasons, it is not permitted to use an iron in your suite. BEAUTY SALON Massage services are available on board. Enquire at reception for details. FITNESS CENTRE The fitness room is outfitted with exercise equipment and is available to all passengers. Use of the equipment is at sole risk of the user. There is no attendant on duty in the fitness centre. Travelmarvel and its affiliates are not responsible for any accident or injury sustained during the use of the exercise equipment. SMOKING Smoking is not permitted anywhere inside the ship, including your suite and balcony. Smoking is only permitted within designated areas on board. DIETARY REQUIREMENTS If you have any special dietary requirements, please advise your travel agent or Travelmarvel prior to departure. Please note that facilities to grant special dietary requests on board are limited and, while the chef on board will try to accommodate your requirements, no guarantees can be made. 18 – Asia – Know Before You Go – Cruise along Burma’s Inle lake MEALS All meals on board are included and served in the Mekong Restaurant in a single sitting. Open seating allows you to sit at different tables if you wish to meet fellow passengers. Tables for two are at a minimum in the dining room. If there is a special occasion and you would like to secure a table for two, please speak to the receptionist prior to dinner to arrange. CUISINE All meals are prepared by our onboard chefs and consist of Western and Asian style cuisine. Breakfast is served buffet style each morning. Lunch offers salad, soups, a choice of mains and dessert. Dinner is a multi-course meal with a selection to choose from for each course. BEVERAGES Soft drinks, local beers and local spirits are available throughout the day and with meals at no extra charge. International wines are included with lunch and dinner. LIBRARY The ship has a collection of books available to all passengers free of charge. Please return any books that you borrow at the end of the cruise. The ship appreciates any donations that you may contribute should you decide to leave your books or magazines behind. GIFT SHOP The ship has an onboard gift shop offering limited souvenirs and a small selection of personal and toiletry items. INTERNET Wireless internet is available at no additional charge on board in the Saigon Lounge. Due to the remoteness of the cruise, this service may not be available at all times. – www.travelmarvel.com.au – 19 Traverse the iconic Great Wall of China SUITE INFORMATION ELECTRICITY The voltage on board is 220 volts and uses Type A North American two blade electrical adaptor plugs and Type C European two-pin unearth plugs. AIR CONDITIONING & HEATING All suites are air conditioned and heated with an individual control to allow optimal comfort. If you have any questions regarding your suites’ temperature control, please see the staff at reception. TELEVISION/DVD Each suite has a television and DVD player. Due to the remoteness of the cruising route, there is no reception on the TV. However, there are DVDs available in the library should you wish to watch movies in your suite at night. SAFE All suites are equipped with a safe and it is recommended that you place your valuables inside. Items that exceed the size of your safe can be checked into the ship’s safe, located at reception. HAIR DRYERS Each suite is equipped with a hair dryer. CRUISE INFORMATION – CHINA SHIP INFORMATION You will be travelling either on Victoria Katarina, Victoria Jenna or Victoria Anna. All three ships boast excellent facilities – all cabins have private balconies and an ensuite with bathtub and shower. There are two restaurants (a single-seating main dining room, and an à la carte restaurant on the top deck), lounges and bars. Travelmarvel passengers receive Executive Lounge privileges. 20 – Asia – Know Before You Go – Discover the spectacular ancient Chinese architecture of the Forbidden City SCHEDULE & SHORE EXCURSIONS A schedule of the following day’s activities will be delivered to your cabin. SHIPBOARD PAYMENT OPTIONS Purchases will be billed to your shipboard account and the final bill will be settled during the last day on board, in any major currency, or major credit cards including Visa, Mastercard or American Express. SHIP SERVICES & AMENITIES MEDICAL ASSISTANCE Each Victoria vessel has a doctor and health clinic on board. Customary charges are in effect for medical care. LAUNDRY & IRONING SERVICE A same-day laundry service is offered, but not dry cleaning. Press-only service is also available. BEAUTY SALON Massage services are available on board. Enquire at reception for appointments and service charges. Hair dressing services are also available by appointment. FITNESS CENTRE The fitness room is outfitted with exercise equipment and is available to all passengers. Use of the equipment is at sole risk of the user. There is no attendant on duty in the fitness centre. Travelmarvel and its affiliates are not responsible for any accident or injury sustained during the use of the exercise equipment. SMOKING Smoking is not permitted anywhere inside the ship. Smoking is only permitted outside on the Observation Deck. – www.travelmarvel.com.au – 21 Discover local cultures during memorable included sightseeing experiences DIETARY REQUIREMENTS If you have any special dietary requirements, please advise your travel agent or Travelmarvel at time of booking. MEALS Meals are served in a single-seating Dynasty Dining Room. Sumptuous Western and Chinese buffets are offered at breakfast, lunch and dinner. An elegant Captain’s Farewell Banquet is served on the final night of the cruise. In addition to the main Dynasty Dining Room, there is a separate dining room which offers buffet breakfast and lunch, and an à la carte menu at dinner. CUISINE All meals are prepared by our onboard chefs and consist of Western and Chinese style cuisine. BEVERAGES Your Executive Lounge privileges will give you free soft drinks, coffee and tea in the Executive Lounge, free house wine and beer at dinner, and an afternoon happy hour. LIBRARY Books and journals are available to read in quiet surroundings. GIFT SHOP The Victoria boutique offers a wide variety of Chinese gifts and souvenirs. You will find souvenirs from Yangtze destinations, oriental clothing, Victoria logo items, post cards and more. INTERNET Complimentary wireless internet is available on board in the Executive Lounge and the Lobby area. 22 – Asia – Know Before You Go – Enjoy a wonderful Yangtze River cruise with Travelmarvel SUITE INFORMATION ELECTRICITY The voltage on board is 220 volts; wattage may not be compatible with your hair dryer. Please do not use personal equipment in your cabins. Video cameras, digital cameras and other electrical appliances can be recharged at the front desk. AIR CONDITIONING & HEATING All suites are air conditioned and heated with an individual control to allow optimal comfort. If you have any questions regarding your suites temperature control, please see the staff at reception. TELEVISION/DVD Each suite has a television featuring local and international channels. SAFE A safe is located at the Front Desk. HAIR DRYERS Hair dryers may be requested from the Front Desk. EXECUTIVE LOUNGE PRIVILEGES As a Travelmarvel passenger, you will receive exclusive Executive Lounge privileges. This includes: • Welcome fruit basket • Afternoon happy hour before dinner • Complimentary regular laundry service • Nightly turndown service with printed daily itinerary • Complimentary shoe shining service – www.travelmarvel.com.au – 23 Discover the hilltribe culture and traditions during a journey to Sapa ENHANCE YOUR JOURNEY SELECT EXPERIENCES In most cities your schedule usually includes a half-day city sightseeing tour as well as enough time to explore the city at your leisure. Select Experiences are available at reasonable prices to provide further opportunities to taste local flavours, and pursue special interests. Some excursions are by nature adventurous and therefore can involve some personal risk. As a passenger, you must make your own assessment of the risk involved in any excursion and take sole responsibility for any decision to participate. As the booking agent, Travelmarvel is not liable for any personal risk or injury. Please note that not all experiences are offered on all itineraries. Availability of experiences is also subject to sufficient participation, weather conditions, seasonal suitability and group interests. Minimum and maximum numbers may apply on some experiences. All prices are in USD and are indicative only. Select Experiences must be booked on tour. VIETNAM SAIGON SAIGON IN-DEPTH CITY TOUR Duration: 3 hrs Join an expert local guide for a fascinating sightseeing tour through the bustling streets of Saigon. 24 – Asia – Know Before You Go – $70 Glide past floating markets SAIGON SHOPPING TOUR Duration: 3 hrs $35 On a tour that makes the most of this shopping paradise, explore the famous Ben Thanh Market and a range of interesting shopping locations. HOI AN COUNTRYSIDE BICYCLE TOUR Duration: 3.5 hrs $35 Pedal at a peaceful pace across bridges, through palm forests and fields of water buffalo, and see local rural life at its most serene. GUIDED ECO-TOUR Duration: 4 hrs $65 Enjoy an eco-tour of the countryside around Hoi An for an insight into the unique farming and fishing techniques adopted by the locals. LANTERN MAKING Duration: 2.5 hrs $45 Ride a rickshaw to the home of a local craftsman and learn about the history, shape and colour of traditional lanterns. You’ll also get to make your own lantern. – www.travelmarvel.com.au – 25 Admire intricate Buddha carvings in Luang Prabang HANOI STREET FOOD WALKING TOUR Duration: 3 hrs $45 Sample a range of exotic food and northern Vietnamese specialties in small local restaurants and at food stalls. POTTERY VILLAGE Duration: 3 hrs $30 Visit a 550-year old village to learn about the rich culture and try your hand at some traditional pottery methods. LAOS LUANG PRABANG PAK OU CAVES Duration: 7 hrs $140 Take an excursion outside Luang Prabang and sail to the incredible Pak Ou Caves, famous for the thousands of Buddha statues left inside the caverns by worshippers. ELEPHANT RIDE Duration: 5 hrs $140 Enjoy the impressive experience of an elephant ride on a howdah (elephant seat), as you get elevated views of the picturesque countryside. 26 – Asia – Know Before You Go – Witness the serene beauty of Angkor Wat CAMBODIA SIEM REAP SHOPPING TOUR Duration: 3 hrs $35 On a tour that makes the most of this shopping paradise, explore a range of the city’s most intriguing and unique shopping locations. ELEPHANT RIDE TO SOUTHGATE Duration: 1.5 hrs $35 Explore the mysterious royal city of Siem Reap, as you embark on a 15 minute elephant ride to the Southgate of Angkor Thom. LIFE THROUGH THE EYES OF A BUDDHIST Duration: 2 hrs $35 Gain a greater insight into the life of a Buddhist, as you listen to a monk share their extensive knowledge of their faith. CHAMPEY COOKING CLASS Duration: 3 hrs $50 Learn the secrets of preparing delicious Cambodian cuisine from a master chef at an acclaimed cooking school. Afterwards, sample your efforts over lunch – www.travelmarvel.com.au – 27 Marvel at the grandeur of Beijing’s Summer Palace CHINA BEIJING KUNG FU SHOW Duration: 2-3 hrs $40 Enjoy a spectacular show of Kung Fu and dance, as you discover the story of a young boy on a journey to becoming a Kung Fu master. SUMMER PALACE Duration: 2-3 hrs $55 Explore the gardens and pavilions of the World Heritage-listed Summer Palace, including a boat ride on man-made Kunming Lake. XI’AN CITY WALL BICYCLE RIDE Duration: 3 hrs Ride a tandem bicycle around the top of the Xi’an City Wall, capturing panoramic views of the city below. 28 – Asia – Know Before You Go – $55 Experience the bustling Chinese city of Shanghai SHANGHAI HIGH-SPEED MAGLEV TRAIN Duration: 1 hr $30 Replace your bus transfer from Shanghai to the airport with a trip aboard the high-speed Maglev train. Travelling at speeds of up to 400 km/h, the train journey takes approximately 8 minutes. ACROBATIC PERFORMANCE Duration: 2 hrs $50 Witness artists perform mind-blowing tricks at a phenomenal acrobatic show. Wander amid the colourful Lama Temple in China – www.travelmarvel.com.au – 29 Cruise Burma’s picturesque Ayeyarwady River BURMA YANGON DALAH TOUR Duration: 2-3 hrs $45 See Burma from a bygone era on this village tour. Travel to Pansoedan Jetty, and board a ferry across the river with local commuters and vendors. MANDALAY CHAMPAGNE SUNSET Duration: 3-4 hrs $75 Explore Soon U Ponnya Shin Temple on Sagaing Hill, then sip champagne as you watch a spectacular sunset over U Bein Bridge. BAGAN BALLOONS OVER BAGAN Duration: 3 hrs Float over ancient pagodas and the mighty Ayeyarwady River on this magical balloon ride, concluding with a glass of champagne (weather dependent). 30 – Asia – Know Before You Go – $350 Be captivated by Angkor Archaeological Park USEFUL INFORMATION IMPORTANT CONTACT INFORMATION With your final documents, we provide you with some important phone numbers and other information that you may need during your holiday. If for any reason you require assistance, the following offices, in addition to the Travelmarvel contact numbers, are at your service. Our representatives are available to offer assistance with needs that may arise while you are on holiday. The ship’s phone system operates on mobile reception and may not receive good reception throughout the trip. In an emergency your family/friends can call Travelmarvel during normal business hours on: 1300 300 036 (Australia) 0800 278 687 (New Zealand) 0845 604 0792 (UK) Observe local monks collecting alms in Luang Prabang – www.travelmarvel.com.au – 31 Thousands of Terracotta Warriors await your discovery in Xi’an CLIMATE & TEMPERATURES: Vietnam, Cambodia, Laos and Burma tend to share similar weather patterns, enjoying a ’cool’ season from around December to February, and a ’hot’ season from March to May. Monsoons occur from May or June to October, bringing sudden torrential downpours for an hour or two every day, followed just as suddenly by bright sunshine. It rarely rains in the morning, even during the wet season. Vietnam’s south is tropical, but the north can experience rather cold winters – in Hanoi, an overcoat might be necessary in January. China has a variety of temperature and rainfall zones, including continental monsoon areas. In winter most areas become cold and dry, in summer hot and rainy. AVERAGE DAILY TEMPERATURES IN DEGREES CELSIUS: Hanoi Saigon Siem Reap Luang Prabang Yangon Beijing Shanghai Min./ Max.°C Min./ Max.°C Min./ Max.°C Min./ Max.°C Min./ Max.°C Min./ Max.°C Min./ Max.°C Jan. 14/20 22/33 19/31 13/28 18/33 -9/2 1/8 Feb. 15/21 22/33 21/32 15/31 19/35 -5/6 3/10 Mar. 18/23 24/34 23/33 17/32 22/37 1/13 7/14 Apr. 22/28 26/35 24/34 20/35 24/37 8/21 12/20 May 24/32 25/34 24/33 23/36 24/34 14/27 17/25 June 26/34 25/33 24/32 23/31 24/31 19/31 22/28 July 26/33 24/33 23/31 23/31 23/30 22/32 26/32 Aug. 26/33 24/32 23/31 22/32 23/30 21/31 26/32 Sept. 25/32 24/32 23/30 22/31 23/31 15/26 21/28 Oct. 22/30 24/32 22/30 21/31 23/33 7/20 15/23 Nov. 18/26 23/32 21/30 17/28 23/33 -1/10 10/17 Dec. 15/23 22/32 19/30 15/26 18/33 -6/4 3/11 32 – Asia – Know Before You Go – Meet cheerful locals in Vietnam VIETNAM FAST FACTS ESSENTIAL PHRASES Currency Hello Xin Chao Population 91 million Goodbye Tam Biet Language Thank You Cam On Please Lam on Yes Da No Khong Excuse Me Xin Loi Vietnamese Dong Vietnamese Famous for: Mekong Delta Ha Long Bay Cuisine Culture & People During your journey, you’ll find that Vietnamese people are dynamic in commerce and extremely dedicated to their family. Throughout the region, people are receptive to foreigners and will welcome you warmly. They love to share a joke and their story with you. There is little evidence of animosity as a result of the Vietnam war. A healthy curiosity does however exist in regards to Westerners and you may find yourself frequently engaged in conversation with the locals wanting to practice their English. Destinations • Hanoi: Vietnam’s beautiful and enchanting capital, Hanoi, is a charming city rich in Vietnamese legend and tradition. The tangled streets of Hanoi’s Old Quarter provide an alluring and idyllic atmosphere, where pretty tree-lined boulevards and the fading facades of grand villas allude to a French colonial past. The well-preserved traditional temples, meanwhile, lend a gracious flavour to this beautiful city. – www.travelmarvel.com.au – 33 Wander amid bustling markets • Sapa: Spectacular Sapa lies approximately 380 kilometres northwest of Hanoi. Nestled within the picturesque mountains of northern Vietnam, it is a lush rural area brimming with emerald green rice fields and terraces stepping down the steep mountains. Sapa is also known for its intriguing ethnic hilltribes that call this poetic landscape home. At an altitude of about 1500 meters above sea level, winter is quite cold and often snowfall occurs. •H a Long Bay: Carefully sculpted over millions of years, Ha Long Bay is one of nature’s most inspiring displays. Covering an area of approximately 1,550 square kilometres and comprising around 2,000 individual islets, this magnificent World Heritage-listed bay is without a doubt, one of Vietnam’s most beautiful regions. Thousands of limestone karsts and tiny islets, most of which are uninhabited and untouched by humans, can be seen rising from the stunning waters, creating a landscape of astounding beauty. •H oi An: Situated on the south central coast of Vietnam, this former trading centre became a popular tourist destination in the mid 1990s and received World Heritage-listed status in 1999. Hoi An’s Old Town is exceptionally well-preserved, and is certainly a cultural highlight for tourists. The absence of cars from its historic streets makes it a perfect place to spend time taking in the sights on foot and at a leisurely pace. • Saigon: This southern metropolis is a buzzing city of commerce. With 7.2 million people, it is Vietnam’s largest city and seems to explode with noise and chaos. Renamed Ho Chi Minh City after the Viet Cong victory, this city is simply fascinating to explore. Colourful markets appear around every corner and mopeds swarm the streets. •M ekong River: Flowing from Tibet through China, Burma, Laos, Thailand, Cambodia into Vietnam, the Mekong River is known for its rice production, alluring landscapes and rural communities. The banks of the river are lined with local villages, some of which are no more than a collection of bamboo structures designed to provide shelter for farmers and fishermen. 34 – Asia – Know Before You Go – See Phnom Penh’s Royal Palace CAMBODIA FAST FACTS ESSENTIAL PHRASES Currency Hello Riel, USD Sua s’dei Population 15 million Goodbye Leah sunh huey Language Thank You Aw kohm Please Sohm Khmer Famous for: Angkor Wat Yes (for women) Jaa Yes (for men) Baat No Te Excuse Me Sohm toh Culture & People Smiling faces, warm welcomes, and fascinating stories reward the traveller to Cambodia. The country has opened its arms to tourists, and in its main cities, such as Phnom Penh and Siem Reap, English is readily spoken. Head into the provinces, and you’ll see people engaged in the rhythm of rural life and time-honoured traditions. Destinations • Phnom Penh: Overlooking the shimmering banks of the Mekong River and Tonlé Sap, Cambodia’s capital offers a plethora of iconic landmarks, which are surrounded by beautiful scenery. Once known as the ‘Paris of the east’, this ethereal city is filled with French-colonial buildings, beautiful temples and delicious food. You’ll notice that Phnom Penh’s Royal Palace and Silver Pagoda have retained their magnificence despite the region’s war-ravaged past. •S iem Reap: Siem Reap is, without a doubt, most famous for its Angkor Archaeological Park – a vast complex of soaring towers, temples and exquisite sculptures. The city’s mellow tree-lined streets, wonderful French-era shophouses, gourmet delights and sprawling markets, meanwhile, make it a wonderful complement to the Angkor temples. – www.travelmarvel.com.au – 35 Immerse yourself in Luang Prabang’s enchanting culture LAOS FAST FACTS ESSENTIAL PHRASES Currency Hello Sabaai-dii Population 6.5 million Goodbye Sohk dee deuh Language Thank You Khwap jai Please Kawluna Yes Jao No Baw Excuse Me Khaw thot Kip Lao Famous for: Luang Prabang Unspoilt Scenery Culture & People You’ll be both surprised and fascinated by the rich culture and traditional way of life in Laos. Lao people are generally very laid-back and unassuming, and appreciate others being the same. They love to celebrate, and during festival time you’ll see the diffidence lift as the streets erupt with vibrant colour and celebrations. Many of the locals are also very superstitious, and belief in spirits and ghosts is almost universal. Destinations • Luang Prabang: A land of peaceful people, pristine environments and time-honoured traditions, Laos offers beauty and charm at every turn. Colourful monks grace the streets of the former royal capital Luang Prabang. This charming city is best-known for its numerous Buddhist temples and monasteries. Every morning, hundreds of monks, dressed in safron-coloured robes, move silently through the city streets collecting alms. 36 – Asia – Know Before You Go – Uncover a selection of the Bagan Temples BURMA FAST FACTS ESSENTIAL PHRASES Currency Hello Kyat Ming ga lar par Population 50 million Goodbye Thwa dau mal Language Thank You Kyeizu tin ba te Please Kyeizu pyu yue Yes Ho de No Ma ho bu Excuse Me Ka mya Burmese Famous for: Golden Pagodas Bagan Culture & People Burma remains one of the most undiscovered destinations in the world, full of sights rarely seen and generations of stories waiting to be told. Cut off from Western influences for so long, a journey here offers an intriguing insight into a culture that has remained unchanged for centuries. Burmese people are very friendly and outgoing, and almost 90 percent of the population are Buddhists. Destinations • Yangon: A former capital of Burma, Yangon is known as the ‘Garden City of the East’ due to its verdant tropical locale. At its heart is a stunning showcase of timeless colonial architecture, Shwedagon Pagoda its most sacred. The city is a melting pot of British, Burmese, Chinese and Indian culture, from its timeless colonial architecture to its unique cuisine. • Inle Lake: Stretching just over 100 kilometres, this aquatic paradise is home to numerous villages mounted on stilts along the lake’s shallow fringes. It is a wonderful place to witness traditional local life, such as the renowned ‘one-legged rowers’ who row their fishing boats with one leg. • Mandalay: Known as the ‘Golden City’, Mandalay is Burma’s second largest city and the last royal capital. • Bagan: This World Heritage-listed city was once the capital of the first Empire of Myanmar, housing thousands of ancient temples dating back to the 11th and 12th centuries. – www.travelmarvel.com.au – 37 Marvel at the supreme artistry of the Terracotta Warriors CHINA FAST FACTS ESSENTIAL PHRASES Currency Hello Yuan Ni hao Population 1.3 billion Goodbye Zai jian Language Thank You Xie xie Please Qing Yes Shi, Dui No Bu Excuse Me Duibuqi Mandarin, Cantonese Famous for: Terracotta Warriors Great Wall of China Culture & People China is a vast and varied land that uniquely blends the past and the present, offering both culturally fascinating ancient wonders and modern architecture. Home to nearly 20% of the entire world’s population, its main cities are thriving hubs of economic and industrial activity. Most of China’s population are Han Chinese, plus 55 ethnic minorities. China’s official language is Mandarin, as spoken in Beijing. The Chinese call it Putonghua. Among the large number of local dialects are Cantonese, Shanghaiese, Fuzhou and Hokkien-Taiwanese. Destinations • Beijing: China’s bustling capital boasts a history that dates back an incredible three millennia. Today, it is considered by many to be one of the world’s greatest cities, renowned for its opulent palaces, temples, gardens, tombs, walls and gates, including the Forbidden City and the Great Wall of China. A visit to Beijing offers the opportunity to learn stories of Genghis Khan and the spectacular adventures like those along the Silk Road. 38 – Asia – Know Before You Go – Take in Beijing’s expansive Tian’anmen Square • Xi’an: Home to some of the country’s most iconic sights, the ancient city of Xi’an is one of China’s Four Great Capitals and is situated on the eastern point of the famous Silk Road. Its ancient city wall is one of the largest ancient military defensive systems in the world, constructed in the 14th century during the early Ming Dynasty. No visit to Xi’an is complete without viewing the famous Terracotta Army of Emperor Qin Shi Huang – one of the greatest archaeological finds of all time. • Shanghai: The largest city by population in China, and the largest city by population in the world, the Shanghai of today is a thriving cosmopolitan city that juxtaposes ancient architecture with modern cutting-edge buildings. It is also the commercial and financial centre of mainland China. A former fishing and textiles city, Shanghai is now a popular tourist destination renowned for its historical landmarks such as the Bund, City God Temple and Yuyuan Garden, as well as the extensive Lujiazui skyline and major museums including the Shanghai Museum and the China Art Museum. • Three Gorges Region: A picturesque region set along the Yangtze River, the beautiful Three Gorges region of China stretches for approximately 200 kilometres. Consisting of such areas as, Qutang Gorge, Wu Gorge and Xiling Gorge, it is considered to be one of China’s most scenically spectacular locations with its beautiful forests, pristine waterways, sheer peaks and towering cliffs. • Chongqing: Established during the 11th century, Chongqing has been a strategic port since ancient times. The city boasts a dramatic history, playing a key role in World War II thanks to its mountainous environment. The Chongqing Zoo is one of the few places you can see the Giant Panda. – www.travelmarvel.com.au – 39 Travelmarvel HEAD OFFICE Australian Pacific Touring Pty Ltd (ABN 44 004 684 619 Lic. No. 30112) Level 4, 1230 Nepean Highway, Cheltenham, VIC 3192 Email: info@travelmarvel.com.au Facsimile Reservations: 1800 655 220 NEW ZEALAND APT International Tours Limited Suite 4, Level 1, 20 Augustus Terrace, Parnell, Auckland, 1052, New Zealand, DX EX 10986 Email: info@travelmarvel.co.nz Facsimile Reservations: 0800 521 721 UNITED KINGDOM Australian Pacific Touring (UK) Ltd 7 Whielden Street, Old Amersham, Buckinghamshire HP7 0HT Email: info@aptouring.co.uk RESERVATIONS AND ENQUIRIES Australia Wide (Local Free Call) 1300 300 036 www.travelmarvel.com.au New Zealand Wide (Free Call) 0800 278 687 www.travelmarvel.co.nz UK (Local Call) 0845 604 0792 www.travelmarvel.co.uk TRAVELMARVEL WORLDWIDE OFFICES Melbourne – Sydney – New Zealand – North America – United Kingdom This booklet is designed as a guide to assist you when preparing for your tour. Much of the information within is subject to change and, while all care has been taken to ensure information is correct at the time of printing, we cannot take responsibility for any subsequent alterations. Publication No. H4255. Printed in Australia. Effective January 2014. 40 – Asia – Know Before You Go –