Modeling of Pre-Tactical Airline Decision Processes to - eLib

Modeling of Pre-Tactical Airline Decision Processes
to enable Performance Based Airport Management
Steffen Wenzel, Yves Günther
AGIFORS Airline Operations Study Group Meeting
2015/05/07
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
DLR
German Aerospace Center
• Research Institution
• Space Agency
• Project Management Agency
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Locations and employees
Approx. 8000 employees across
33 institutes and facilities at
16 sites.
Offices in Brussels, Paris,
Tokyo and Washington.
Stade  Hamburg
Bremen 
 Neustrelitz
 Trauen
Berlin 
Braunschweig 
 Goettingen
Juelich   Cologne
 Bonn
Lampoldshausen 
Stuttgart 
Augsburg 
 Oberpfaffenhofen
Weilheim 
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Research Areas
•
•
•
•
•
•
•
Aeronautics
Space Research and Technology
Transport
Energy
Defence and Security
Space Administration
Project Management Agency
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
DLR Aeronautics
• Optimisation the performance and
environmental compatibility of the
entire aircraft system
• Expanding the range of helicopters to
all weather conditions
• Efficient and environmentally-friendly
aircraft engines
• Safe, environmentally-friendly and
efficient air traffic (flight control, flight
operations)
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
What should be changed at airports?
Airline
Ground
Handling
other
ANSP
Airport
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
What should be changed at airports?
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
What should be changed at airports?
Airline
Ground
Handling
other
ANSP
Airport
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
The Way to Performance Based Airport Management
Airport
Collaborative
Decision Making
(A‐CDM)
Information sharing
and declaration
of a TOBT
(tactical = T0 to T0+3h)
Total Airport
Management
(TAM)
Definition of a
cooperative Airport Management
(pre‐tactical = T0+3h to T0+24h)
Performance
Based Airport
Management
(PBAM)
Target value oriented
cooperative
Airport Management
(pre‐tactical = T0+3h to T0+24h)
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Targets of P-AIR-FORM
A)
• demonstration of improved efficiency of airport
operations by pre‐tactical planning
B)
• show changes in ways of working and cooperation of
stakeholders at airports with PBAM
C)
• verification of positive effects of improved weather
forecasts during pre‐tactical planning of airport
operations
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Stakeholders visited
Airline
Ground-Handler
Airport
ANSP
Involvement of all stakeholders directly participating in pre-tactical processes
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Modeling Approach
Evaluation of
visits
Modeling of
single
stakeholders –
actual state
•surveys
•job descriptions
•process models
•organization
•processes
•IT systems
Modeling of the
stakeholders‘ interactions for
selected
processes
Modeling of
processes –
target state
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Business Process Modeling (BPM) in ARIS
Operations Control
Center (OCC)
Architecture of Integrated Information
Systems – ARIS
database with revision control
 parallel work at different company sites
detailed modeling of selected
processes
Regional
Organizational View
Data view
Short Range
Process view
Periodic check of
inbound flights
executed
Functional/
Application
view
Sales Data - A-Z Data Inventory (EN)
IATA Air Cargo Tariff and Rules
NetLine Hub
Check inbound
flights
CONNEX
TACT
A (EN)
Customer
Conditions
(EN)
Customer
Data
(EN)
AMADEUS
conjunction of:
Processes
(value-added chain, EPC)
Organization (organigram)
Functions
(application systems)
Data
Services
Inbound flight
delayed
P (EN)
Product Data (EN)
NetLine Hub
S (EN)
Check connecting
flights
CONNEX
NetLine Ops
Sales Data (EN)
NetLine Hub
Product/ Service view
Product1
Subproduct1
ARIS House
Subproduct2
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Modeling of Organization 1/2
target:
gain insight into the relationships within one stakeholder/ between
stakeholders
identification of responsibilities
organigrams
modeling in different hierarchical levels (top-down)
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Modeling of Organization 2/2
Example: Airline PAX Segment (Snippet)
Passenger
Ops
Hub Control Center
(HCC)
Customer Care
Operations Control
Center (OCC)
FOMOD
Regional
Passenger
Short Range
Airport Operator
Long Range
CONNEX
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Modeling of Resources
IATA Air Cargo Tariff and Rules
application system type diagrams
overview of interfaces between
stakeholders
input for process modeling
TACT
Telephone
AMADEUS
Email
NetLine Ops
NetLine Hub
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Process Modeling 1/3
modeling in 4 hierarchical levels (top-down)
value-added chain diagrams in level 1 to 3
event-driven process chains in level 4
focus on pre-tactical processes
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Process Modeling 2/3
Example: Value-Added Chain Airline
Staffing
Quality
Management
Project
Management
Risk
Management
Knowledge
Management
Network
Planning
Schedule
Planning
Sales
Rotation
Planning
Flight Operations
Crew
Management
Management Processes
Core Process:
Conduct Flights
Check-In
Fleet
Management
tactical
strategic
Human
Resource
Management
Information
Processing/ IT
Controlling
Marketing
Data Analysis
Supporting Processes
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Process Modeling 3/3
Example: EPC CONNEX
Periodic check of
inbound flights
executed
Application view
NetLine Hub
Check inbound
flights
CONNEX
PAX can reach
connecting flights
in MCT
Inbound flight
delayed
NetLine Hub
Check connecting
flights
Organizational view
CONNEX
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Process Modeling 3/3
Example: EPC CONNEX
Periodic check of
inbound flights
executed
NetLine Hub
Check inbound
flights
NetLine Hub
Check connecting
flights
CONNEX
PAX can reach
connecting flights
in MCT
Inbound flight
delayed
CONNEX
PAX can't reach
connecting flights
in MCT
PAX can reach
connecting flights
in MCT
CONNEX
Evaluate options
FOMOD
PAX have to be
rebooked on other
flights
Quick transfer
possible
Organize quick
transfer
Passenger
AMADEUS
Gate change
possible
CONNEX
Conduct gate
change
ATC prioritization
can be requested
Request ATC
prioritization
CONNEX
CONNEX
Quick transfer
organized
Gate change
conducted
ATC prioritization
granted
PAX can be
rebook on own
flights
PAX have to be
rebooked on
competitor's flights
Passenger
AMADEUS
Rebook PAX on own
flights
PAX can be
rebooked on
codeshare flights
Passenger
AMADEUS
CONNEX
Rebook PAX onto
other flights
Rebook PAX on
competitors flights
CONNEX
Passenger
AMADEUS
CONNEX
NetLine Hub
Rebook PAX on
codeshare flights
Check connecting
flights
CONNEX
PAX can reach
connecting flights
in MCT
PAX rebooked
Check
accomodation
Passenger
Accomodation
required
Book accomodation
No accomodation
required
Passenger
Accomodation
booked
Passenger
Send PAX
information
FOMOD
Normal Operations
CONNEX
ATC prioritization
not granted
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Airlines‘ Problems
MRO Agent in HCC/ OCC missing
information from maintenance missing or too late
ARR/DEP capacity from ANSP
missing or too late
discrepancies between filed flightplans and EUROCONTROL data
 ANSP agent desired
missing interfaces of different stakeholders’ IT systems (e.g. airport)
missing comprehension of other stakeholders processes, needs & constraints
…
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Airlines‘ Suggested Improvements
better weather forecast/ nowcast
better integration of systems
 currently, data has to be inserted manually in up to 3 systems
 error-prone
 additional work & coordination (e.g. via phone)
centralized Airport Operations Center (APOC) with all stakeholders
…
DLR.de • Chart 23
> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Recap of Airlines‘ Comments
just a snapshot of the airlines visited
most of the suggested improvements aim at:
better integration of systems with automated data sharing
 avoid errors and save time
get the right information at the right time
 improved stability & reliability of planning for all stakeholders
main aspects of PBAM
problems:
integration costs money
willingness to share own data to other stakeholders
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Conclusion
BPM illustrates interdependencies, responsibilities and promotes Business
Intelligence
stakeholders involved in pre-tactical processes ask for better integration of
systems & earliest possible information sharing in order to save resources
Regelmäßige
Überprüfung
Inbound-Flüge
erfolgt
NetLine Hub
Inbound-Flüge
überprüfen
CONNEX
Modular Flight Planning System 2
PAX können ihre
Anschlussflüge in
der MCT erreichen
Inbound-Flug
verspätet
NetLine Hub
Anschlüsse
überprüfen
mfs:2
CONNEX
PAX können ihre
Anschlussflüge
nicht in der MCT
erreichen
Passage
IATA Air Cargo Tariff and Rules
CONNEX
TACT
Optionen prüfen
FOMOD
Strategischer
Betrieb
operativer Betrieb
PAX müssen auf
andere Flüge
umgebucht
werden
Außenstation
Crew Control Center
(CCC)
Telefon
PAX können ihre
Anschlussflüge in
der MCT erreichen
Hub Control Center
(HCC)
Kundenmanagement
Operations Control
Center (OCC)
Vorplanung
Quick-Transfer
organisieren
Passage
AMADEUS
Gatechange ist
möglich
CONNEX
Gatechange
durchführen
ATC-Priorität kann
beantragt werden
ATC-Priorität
beantragen
CONNEX
PAX auf andere
Flüge umplanen
Flight Operations Manager on Duty
FOMOD
Quick-Transfer ist
möglich
Monitoring
CONNEX
Quick-Transfer
organisiert
CONNEX
AMADEUS
Gatechange
durchgeführt
Regional
ATC-Priorität
erteilt
PAX können auf
eigene Flüge
umgebucht
werden
Passage
Short Range
Flughafenbetreiber
Long Range
CONNEX
Ertragssteuerung
PAX müssen auf
Flüge der
Konkurrenz
umgebucht...
Passage
AMADEUS
PAX auf eigene
Flüge umbuchen
Passage
AMADEUS
PAX auf Flüge der
Konkurrenz
umbuchen
CONNEX
ATC-Priorität nicht
erteilt
PAX können auf
Codeshare-Flüge
umgebucht
werden
Passage
AMADEUS
CONNEX
NetLine Hub
PAX auf CodeshareFlüge umbuchen
Anschlüsse
überprüfen
CONNEX
PAX können ihre
Anschlussflüge in
der MCT erreichen
CONNEX
NetLine Ops
PAX umgebucht
Hotelbuchungen
prüfen
Passage
Lost & Found/
Baggage
NetLine Hub
keine
Hotelbuchungen
notwendig
Hotelbuchungen
notwendig
Hotels buchen
Passage
Hotels gebucht
eRM
Passage
Passagierinfo
versenden
FOMOD
Normal Operations
Email
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Way forward
Modeling of target state of processes
Implementation costs & durations
Implementation of pre‐tactical KPI
 Evaluation of changes to the processes
Input into further concept development of PBAM
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> Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015
Thank you for your attention!
Contact:
Steffen Wenzel M.Sc.
German Aerospace Center – DLR
Institute of Air Transportation Systems
Air Transport Operations
steffen.wenzel@dlr.de
Dipl.-Ing. Yves Günther
German Aerospace Center – DLR
Institute of Flight Guidance
Air Transportation
yves.guenther@dlr.de