Enthone – case study

Gase Studies
Enthone OMI
(Australia) Pty Ltd
produces hazardous and non
hazardous chemicals
Workplace
English
Language and
Literacy
Enthone AII in
together
better communication
for better production
Background
ffiw*
Enthone OMI (Australia)
Pty Ltd is a chemical
manufacturer and
distributor based in Mill
Park. lt produces both
hazardous and nonhavardous chemicals.
The company employs 12
people.
Company management
wanted to improve the
written and spoken
communication throughout the plant, together
with the general skill levels of employees,
particularly in the areas of Occupational
Health and Safety and plant output.
A partnership was formed between the
training provide4 Workplace Learning
lnitiatives and Manufacturing Learning
Victoria (MLV) to deliver an appropriate
WELL program. Five employees were
chosen to participate in the program: one
tertiary qualified senior manage4 two
tt
makes
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I
IT
employees from the warehouse and two from
production, year 10 and year 12 qualified
employees. One participant had overall
responsibility for managing production and the
warehouse while the other four participants
were young employees with only limited
experience in the industry and little knowledge
of safe handling procedures and work
practices in the chemical industry. One
employee was from a family with a non-English
speaking background.
o.,,
lslsr
t
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The focus of the learning and training
The focus of the training was to develop communication skills and strategies to
enable employees to:
I
Participate in informal meetings for receiving and conveying information
I
Use an action plan format for tracking progress and creating workplace
documents such as operating procedures for the warehouse and production
sections
I
Improve planning skills
r
Understand basic OH&S information relating to storage and handling of
hazardous goods.
The desired outcomes of the above training were:
improvements in employees' language and literacy skills to enable effective
communication within teams, across the organisation, and at an individual level
for negotiating work assignments
greater awareness of workplace OH&S issues leading to improved plant safety
improved procedures in the factory to meet the requirements of the quality
system
better planning in the warehouse leading to improved productivity.
The WELL training program
The training program used units of competency from the Chemical, Hydrocarbons
and Oil Refining Training Package to provide a formal structure for the recognition
of competencies
gained during training
as well as a range of
enterprise specific
reference materials
I
I
to develop effective
communication
wtthin teams
to improve plant
safeV
I to imprcYe
poduehrtty
I to improve
procedures to meet
tre rcquircmenb of
Outcomes of
the WELL program
The program led to:
r
improvedcommunications
r
coordinated skills development and assessment
r
aligning quality standards with daily procedures
r
improved warehouse layout
r
improved OH&S and housekeeping standards
I
improved production planning and safety awareness, in pafticular, meetings of the
shop floor team was commenced
l*le quality system
lhe prcgrum
resulted
an improved understanding of the company quality system.
in:
I
improved
communication
r
coordinated skills
development and
asses$ment
r
I
improved prcduction
I
improved saletl
standards
grcater employee
participation
and less waste
I
Enthone OMI will give
consideation to
further training
progtlems.
-
a;.'
MLV
MLV is the tripartite peak training advisory body for
the process manufacturing industries in Victoria.
lndustry Services
MLV provides advice and support to companies in
the process manufacturing industries on training
issues such as:
r
.
language, literacy and numeracy
industry Training Packages
national industry competency standards
available for language, literacy and numeracy
training that is integrated with vocational training
to assist workers to meet their employment and
training needs.
lmproved language, literacy and numeracy training
leads to:
r
.
.
.
.
better workplace skills
more effective communication
increased involvement in training
improved occupational health and safety
increased productivity
national industry qualifications
customising training to meet company needs
recognition of current competency
New Apprenticeships
Registered Training Organisations
learning materials
workplace trainers and assessors
TFaining and Development
MLV is available to provide ongoing support to
companies in the process manufacturing
industries. We will work closely with business
owners and managers to:
.
.
.
.
r
The WELL program encourages companies to
undertake training by providing seed funding. The
program aims to assist as many companies as
possible within the funding available. Therefore,
companies are required to make a contribution to
the cost of the training.
lndustry training is changing to meet the needs of
workers. ln the past, communication skills like
speaking, reading and writing were treated as
separate from the workplace skills. This is
changing. Training can now be matched with the
needs of your workplace and individual workers.
Getting your message across and understanding
other people are important workskills. At work you
need to talk to people, understand signs, fill in
work sheets etc. Now you can learn these sk//s at
the same time as you learn the rest of the skills you
need in your workplace.
review business needs
identify training needs and solutions
link to relevant resources
implement accredited training
evaluate training outcomes
For assistance in preparing applications for WELL
funding contact:
MLV Website
MLV's website provides news articles and a range
of information about training for the process
manufacturing industries and MLV services.
The website address is: www.mlvic.com
Workplace English Language
and Literacy WELLI Program
The Workplace English Language and Literacy
Program is a Commonwealth Government initiative
funded by the Department of Educationn Science
and Training. The main aim of the WELL Education
program is to provide workers with English
language, literacy and numeracy skills. Funds are
WELL Project Officer, MLV
Ph:
(03) 9819 6300
:
H Manufacturing
ll':EEl Learnins
7 Ei victoria
Suite 4, 191 Riversdale Road
Hawthorn Vic 3122
Ph:
(03) 9819 6300
Farc (03) 9819 6303
Email: help@mlvic.com
@2002 Commonwealth of Australia.
Funded under the Workplace English Language & Literacy Programme by the Commonwealth through the Department of Education, Science and Training.