THE BELRON GLOBAL CLIENT CONFERENCE

THE BELRON GLOBAL
CLIENT CONFERENCE
2016
18 & 19 MAY 2016
MEO ARENA
LISBON
PORTUGAL
Taking place in Lisbon’s iconic MEO arena,
the 2016 Belron Global Client Conference
‘Profiting from Technology’ will highlight how
our respective businesses and customers
can benefit from the rapidly changing
technological landscape.
Drivers, consumers and businesses are all going to be hugely
affected by upcoming technological change, and so it is vital to
know what is coming tomorrow as much as what is happening
today. Spotlighting each of these areas in turn, our conference
draws upon expertise from around the globe and our
prominent keynote speakers will share insights around:
• The connected car and the opportunities this new data may create
• The impact of new technologies on road users, especially drivers
• How technology is changing consumer behaviours
• How businesses can gain from these new technologies
• The journey to digitisation.
Not forgetting the car itself. From new entrants into car
manufacturing, driver safety aids, and the fully autonomous
car on the horizon, keynote speakers will share their insights
about the technologies coming to our roads, and the possible
implications for our markets.
In addition to hearing from a great line-up of speakers, with over
400 guests attending from our clients across the insurance,
fleet and lease sectors, and more than 600 guests from around
Belron, our conference also provides an excellent networking
opportunity.
Our Global Client Conference forms just one part of the overall
Best of Belron event being hosted in Lisbon over these two
days. This event brings together Belron’s best technicians,
to compete over two days for the title ‘Best of Belron 2016’. You
can also visit our interactive exhibition parks to witness firsthand just what Belron is doing to deliver exceptional service to
our mutual customers around the globe.
DAY 1 - WEDNESDAY 18 TH
SPEAKER PROFILES:
ANNE DE BAETZELIER Moderator
Anne has more than 20 years’ experience as a multilingual
presenter and is famous for her communicative insight, and
her talent to present complicated matters in a simple and
intelligible way. Working as a presenter with the Flemish
Television network VTM, Anne presented more than 15
popular TV shows in Belgium.
In addition to her TV work, Anne presents around 50
events across the world, each year. Companies like Bayer,
Samsonite, Esso, Sony, Renault, Volvo, Coca-Cola, Nike,
Microsoft and many others, have all called upon her
services to host their events. Over the last few years, Anne
has also hosted many different awards ceremonies: EIBTM
Awards, Effies Awards, Euro-Effies, Insurance Awards,
World Mail Awards, IPE Awards etc.
SESSION 1 - 13:30 to 14:40
GARY LUBNER
Belron - Chief Executive Officer
Gary was appointed Chief Executive Officer of Belron in
May 2000. During his time with the company, Gary has held
a number of roles that have seen him responsible for the
growth and development of key areas of the business.
Gary studied finance at the University of Cape Town and on
graduating, joined Arthur Andersen where he qualified as a
Chartered Accountant in 1981. He then joined the PG Group
where he held a number of roles including Finance Manager
of the Contracting Division, and MD of PG Masterfit.
He left for London in 1989 and completed his MBA
programme at London Business School in 1991 and joined
Belron soon after graduating.
Gary is involved in a number of different charities and is
a trustee of the Nelson Mandela Legacy Trust. He has
completed a number of triathlons including the London
Triathlon, where he joins hundreds of his Belron colleagues
every year to raise money for a South African charity, Afrika
Tikkun.
KERSTEN HEINEKE
McKinsey&Company - Junior Partner, Frankfurt
Kersten mainly serves clients in the automotive industry,
with a focus on digitisation, digital business building, digital
ecosystems, alternative monetisation concepts, connectivity
and related services, autonomous driving, and innovative
mobility solutions/services.
Prior to joining McKinsey, Kersten completed two Masters
degrees in International Management at the University of St.
Gallen and ESADE Business School in Barcelona. Prior to that,
he studied International Business in Munich and Madrid, and
completed several internships in the automotive industry.
Examples of recent project work include:
•
•
Development of a strategy and platform setup for a cross-industry cooperation on Connectivity
Connectivity strategy for automotive OEM with focus on paradigm shift from car development processes to service/software development.
SESSION TITLE:
Opportunities from Connected Car data - how to win in
the emerging ecosystem game?
DAY 1 - WEDNESDAY 18 TH
JAMES FISH
Bosch Service Solutions - Chief Innovations Officer
Jim has more than 25 years of automotive, consulting,
technology and start-up experience, and is currently the
Chief Innovations Officer at the Automotive Solutions
business unit of Bosch’s Automotive Aftermarket.
Based in Detroit, he focuses on serving as a change agent
in the organisation; pursuing new product initiatives and
creating platforms for growth while nurturing an Innovation
Engine. He currently holds 11 global patents in the field of
Automotive Diagnostics and Software Business Processes,
and was named the Bosch Inventor of the Year for 2014.
Jim has earned a BSEEE and BSBEA from Michigan
Technological University in Houghton, Michigan and a
Master of Business Administration from the University of
Michigan in Ann Arbor, Michigan.
SESSION TITLE:
Future trends and developments in vehicle technology, safety and connectivity.
SESSION 2 - 15:30 to 16:40
Dr BRYAN REIMER
The Massachusetts Institute of Technology (MIT) - Associate Director, New England University
Transportation Center & Research Scientist, MIT AgeLab
Dr Bryan Reimer, Ph.D. is the Associate Director of The
New England University Transportation Center at MIT and
a Research Scientist in the MIT AgeLab. His research seeks
to develop new models and methodologies to measure
and understand human behaviour in dynamic environments
utilising physiological signals, visual behaviour monitoring,
and overall performance measures.
Dr. Reimer leads a multidisciplinary team of researchers and
students focused on understanding how drivers respond to
the increasing complexity of the operating environment and
on finding solutions to the next generation of human factors
challenges associated with distracted driving, automation
and other in-vehicle technologies.
He is an author of over 100 journal and conference papers
in transportation, and related human factors areas. He
holds a Ph.D. in Industrial and Manufacturing Engineering,
a MS in Manufacturing Engineering, and a BS in Industrial
Engineering from the University of Rhode Island.
SESSION TITLE:
Vehicle Automation – A rocky road challenging driver attention and the bounds of human capabilities.
ALEX LOWE
Google - Industry Head
Alex leads a diverse team at Google across London, Dublin
and Hyderabad, working with a variety of large enterprises
to help their senior management build and execute their
sales and marketing strategies.
In his career he has worked in small tech start-up
businesses and large corporate organisations, including
AutoTrader and Land Rover, where he built high performing
teams and exploited technology to maximise business
performance.
Engaged with clients across Automotive, Property,
Recruitment, Legal and Classified advertising verticals, Alex
brings a broad perspective on the impact of technology in
established industries.
SESSION TITLE:
The profile of the digital consumer and how businesses can get their attention.
DAY 2 - THURSDAY 19TH
SESSION 3 - 09:00 to 10:00
IWAN PARRY
Transport Research Laboratory (TRL) - Head of Insurance
Iwan is Head of Insurance at TRL (the UK’s Transport Research
Laboratory) a role which provides leadership and direction in the
application of TRL’s unique knowledge, experience and expertise
into the insurance sector and aligned industries.
Iwan is a Research Fellow of the TRL Academy and has over 20
years’ experience in forensic road traffic accident investigation,
leading TRL’s Investigations team for a number of years. Iwan has
provided in-depth advice in a number of high profile investigations,
including the collision which led to the death of Diana, Princess of
Wales.
In Insurance, Iwan leads the application of TRL knowledge in
strategic road-mapping, driver and vehicle risk profiling, behavioural
change, collision detection and collision investigation.
Given the strategic implications to the insurance sector, Iwan
is also deeply involved in TRL’s activities focusing on future
automotive and mobility technologies. These include connected
autonomous vehicles projects, such as GATEway, MOVE_UK and
the development of the UK Smart Mobility Living Lab @Greenwich
as a test environment for connected, autonomous vehicles and
mobility solutions.
SESSION TITLE:
Modelling the benefits of new safety technologies and the evolving vehicle risk profile.
JON McNEILL
Tesla Motors - President of Global Sales and Service
Jon has been the President of Global Sales & Service at Tesla
Motors, Inc. since November 2015.
an insurance industry entrepreneur has earned him a reputation as
both an innovator and implementer.
Jon is the former CEO of Enservio. Before Enservio, Jon co-founded
Sterling Collision Centers. At Sterling, Jon’s team reduced industry
repair times by 90% (from 18 days to less than two days) while
simultaneously growing the business at more than 40% per year.
In 2013, he was awarded Boston Most-Admired CEO, Mid-sized
Company by Boston Business Journal and, in March 2013, he
was awarded 2012 Ernst & Young Entrepreneur of the Year by
Ernst & Young. In 2002 Fast Company magazine named him one
of the 10 most innovative CEOs in the country. He is a graduate of
Northwestern University.
He co-founded Censio, Inc. in 2012 and has been advisor and
mentor of Harvard J-Lab since February 2012. His experience as
SESSION TITLE:
The future of cars and autonomy.
SESSION 4 - 10:45 to 12:00
DAN FREEDMAN
Direct Line Group (DLG) - Director of Motor Development
Dan has had a varied 15 year career in financial services. He has
worked in retail banking, life insurance, investment research and is
currently part of Direct Line Group’s Personal Lines Motor Insurance
team.
areas of product development, across its Personal Lines brands and on
behalf of DLG’s motor partners.
Throughout his career, Dan has looked for opportunities to drive
innovation and disruption, with stints as a funeral planning
marketer, an expert network entrepreneur, and most recently, a
motor insurance professional.
While DLG is a relatively new entrant into the field of telematics,
it has made substantial progress in developing and scaling its
telematics operation over the last two years. Although telematics
takes up the bulk of Dan’s time, he is also responsible for
developing DLG’s new Personal Lines Motor products and services
more generally.
As Director of Motor Development, Dan leads Direct Line Group’s
telematics activities, broader in-car technology initiatives and other
Dan studied Physics at Bristol University and has an MBA from
Manchester University.
SESSION TITLE:
Innovating as an established insurer - some lessons from telematics.
DAY 2 - THURSDAY 19TH
MAGNUS LINDKVIST
Key note speaker - Trendspotting futurologist
One of the top ten speakers in the world in 2014 according
to MeetingsNet.
He has given in excess of a thousand keynotes over the past
decade, across all continents, to everyone from Fortune
500 CEOs and civil servants in the Middle East, to digital
entrepreneurs and anyone looking to be inspired and
enlightened about Trendspotting and future-thinking.
In his talks and books, he is continuously looking for ideas
and clues as to how the modern business world works, and
what it might look like tomorrow.
With a Master of Science in Business and Economics
from Stockholm School of Economics and a degree in film
production from UCLA, Magnus weaves together the worlds
of quantitative insights with the imaginative storytelling of
Hollywood.
Those who have listened are usually impressed by his
engaging speaking style. He has won several awards for
his performance on stage and for his books, but perhaps
the best acclaim ever given was from an HR Director in the
UK who said: “Magnus Lindkvist is the best Swedish export
since ABBA and meatballs.”
SESSION TITLE:
Advances in technology change consumer behaviour, so what could tomorrow’s businesses look like?
SESSION 5 - 13:45 to 14:45
DUARTE BEGONHA
McKinsey&Company - Expert Partner, Business Technology Office
Duarte is an Expert Partner in the Business Technology Office
(BTO) of McKinsey&Company. Duarte is McKinsey’s leader of
the Iberia Business Technology Office and of the McKinsey
IT Practice in TMT. Since joining the company in 1995, he
has worked mainly for clients in the Telecommunications,
Financial Institutions and Media Sectors.
Duarte holds a degree in Business Administration from
Universidade Católica Portuguesa, and an MBA from
Thunderbird.
His recent digital studies include:
• Supported over 10 leading telcos designing and supporting the implementation of a new end to end architecture
• Helped three leading telco clients defining their digital strategy
• Supported a leading high company deploying an online sales and e-care portal
• Developed a new onboarding portal for a leading European telco.
SESSION TITLE:
The critical questions to get your digital transformation right.
What it takes to deliver breakthrough customer experience – the customer’s digital journey.
ABOUT THE BEST OF BELRON
Best of Belron is an exhilarating biennial event where our technicians from across the world compete
for the Best of Belron title. Watch our technicians demonstrate their extensive skills in front of hundreds
of colleagues, suppliers and partners from across the insurance, fleet and lease sectors. Experience
first-hand how far Belron goes to deliver quality and safety to its customers.
SPEND TIME IN OUR PARKS
Why not visit our informative exhibition areas showcasing what we do to deliver exceptional service to our customers?
You can also see a mobile branch in action and see how Belron is constantly innovating.
JOIN US AT THE GALA DINNER
The event will conclude with a Gala Dinner where we will announce and celebrate the winner of Best of Belron 2016.
WHEN
Wednesday 18 & Thursday 19 May 2016
WHERE
MEO Arena, Lisbon, Portugal
For the full agenda, please visit:
www.belron.com/ourevents/bestofbelron
Download our app:
Look out for your activation code and details of how to download the Best of Belron 2016 App.
#bestofbelron
Twitter: @belrongroup
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