VOLUME 38 September 2016

VOLUME 38
ICTS UK LTD
South Block, First Floor
Tavistock House
Tavistock Square
London, WC1H 9LG
www.icts.co.uk
Tel: 0207 874 7576
Fax: 0207 874 7599
Editor: Roberta Puccinelli Sher
September 2016
EMPLOYEE ASSISTANCE PROGRAMME
YAMMER
ICTS JOINS VETS
2016 STAFF SURVEY
WELCOMING NEW STAFF
MEET THE HR MANAGER
CUSTOMER SERVICE
TRAINING AND QUALITY
EMPLOYEE SERVICE AWARDS
BUSINESS NEWS
EMPLOYEE OF THE MONTH AWARDS
CORPORATE SOCIAL RESPONSIBILITY
AVIATION
CORPORATE & PUBLIC SECTOR SERVICES
CANINE SECURITY SERVICES
MARITIME SECURITY SERVICES
SOCIAL EVENTS
WORDS OF RECOGNITION
EVENTS
A DAY IN THE LIFE OF…
STAFF BENEFITS
NOTICES
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4
4
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5
6
9
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15
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Page 2
Photo: Tavistock House - London,
ICTS HQ
ICTS’ EMPLOYEE ASSISTANCE
PROGRAMME
ICTS has recently introduced an Employee Assistance Programme (EAP) to
its staff. EAP is an important first step for many employees seeking advice
and support. This support gives individuals the opportunity to discuss and
explore their problems in complete confidence with an experienced,
sympathetic professional over the phone or face-to-face.
Any time, any day, you have free, confidential access to professional
consultants, expert referrals and online resources to help you with a range
of topics:
•
Personal, work and family challenges
•
Work-life balance
•
Emotional well-being
•
Caring for others
•
Daily living, consumer rights and money management
•
Health and wellness
Contact details for both UK and Ireland-based staff can be found on-site and
on Yammer.
YAMMER
This quarterly Newsletter contains just a snapshot of Company news - more
news and photographs are shared internally on Yammer - ICTS’ closed network
for ICTS employees only.
If you would like to be re-sent an e-invitation to join Yammer please send an
email to Roberta Puccinelli Sher (Roberta_uk@icts.co.uk) with your name,
location and email address (it must be the same email that ICTS Payroll have on
file).
V OLUME 38
Page 3
Photo: Scott Paterson (Head of
ICTS Military START Programme &
Head of Consultancy, ICTS
Consult) attended an MOD’s
Defence Engagement Event in
London on 9 June 2016 on board
HMS Bulwark.
ICTS JOINS VETS - VETERANS
EMPLOYMENT TRANSITION SUPPORT
ICTS UK has signed up to Veterans Employment Transition Support (VETS),
offering mentoring services to veterans, i.e. anyone who has served in the
UK armed forces (including reserves).
“We first started our involvement with the military community in 2013
through the ICTS START Programme and have seen what a positive impact it
has had on our business. Ex-military personnel have the potential to transfer
desirable skill sets from military to civilian life.
My colleagues and I at ICTS look forward to starting our mentoring scheme,
which will see us offering advice and support on a whole range of topics on
a 1:1 basis” said Ashley Bancroft, Managing Director, ICTS UK & Ireland.
Resulting from our involvement with ex-Servicemen and women through
the ICTS Military START Programme, VETS and the recent signing of the
Corporate Covenant scheme, ICTS was invited to take part in the MOD’s
Defence Engagement Event in London on 9 June 2016 on board HMS
Bulwark.
2016 STAFF SURVEY
Keep your eyes peeled for information about how to take part in this year’s Staff
Survey due to run in November 2016. As with previous years, it will be an online
questionnaire issued Company-wide.
This year’s survey will be the fourth run by ICTS. We are all encouraged to take part
and have our say in the way in which the Company operates. The survey results
shape ICTS’ strategy going forward.
Photo (R): Scott Paterson (Head of
ICTS Military START Programme &
Head of Consultancy, ICTS
Consult).
Page 4
Photo: Tavistock House - London,
ICTS HQ
WELCOMING NEW STAFF
BUSINESS AFFAIRS DEPARTMENT WELCOMES
PAYROLL AND BENEFITS TEAM LEADER, MARK
EDWARDS
MARK EDWARDS says, “I am the new Payroll and Benefits Team Leader that
has taken over from Bozena. I spent 21 years working in payroll at a media
company before being made redundant. I was then given a 2 week
assignment with Hackney Council’s payroll and 3 years later still found
myself there temping, so I decided to move on and here I am at ICTS....... It's
very different to what I am used to, but I am getting there and my
colleagues are great.
I am a Tottenham Hotspur season ticket holder and also do a lot of
plumbing in my spare time mostly helping people out.”
Photo: Mark Edwards (ICTS Payroll
and Benefits Team Leader).
MEET THE HUMAN RESOURCES MANAGER
KATE MAILER
When did you join ICTS? January 2000.
What was your first job (at ICTS)? Office Junior.
What do you enjoy most of your job? The variety each day can bring, meeting
people and working with a great team.
What is your favourite colour? Blue.
What is your favourite food? Steak.
Place you would like to visit? Disneyland.
What has been your best holiday? Going on safari in South Africa whilst
visiting friends.
What is your favourite pastime? Seeing friends and travelling.
What do you wish ICTS UK for the future? Continued growth.
CUSTOMER SERVICE
UK NATIONAL CUSTOMER SERVICE WEEK IN
OCTOBER 2016
National Customer Service Week (NCSW) takes place during the first full
week in October and this year the dates are 3 - 7 October 2016. It is a weeklong opportunity to raise awareness of customer service and the vital role it
plays in successful business practice. What is your site doing to mark NCSW?
See: www.instituteofcustomerservice.com for further information.
Photo: Kate Mailer (HR Manager,
ICTS UK & Ireland).
Page 5
Photo: Tavistock House - London,
ICTS HQ
SERVICE MANAGEMENT COURSE FOR ICTS TEAM AT
BRISTOL AIRPORT
As part of the re-development plan linked with the opening of the new
West Terminal at Bristol Airport, the ICTS team at the airport have taken
part in a Service Management course. The course is designed to help the
staff on their journey as customer service professionals in a Leader or Manager role.
As part of the 'Workplace Service Improvement Plan' module, ICTS Cone
Performance Leader, Katrina Newcombe, proposed a child-friendly initiative
to improve the service ICTS delivers to families with young children, who
find the security process very daunting.
“Katrina proposed providing stickers to children to improve the process! I'm
pleased to announce that the Client has approved this initiative and has purchased 10,000 stickers! Well done Katrina.....a great idea!” said Sarah
Pritchard, ICTS Station Manager at Bristol Airport.
Photo: New initiative at Bristol
Airport—stickers for young
children to make the security
process more enjoyable.
TRAINING AND QUALITY
COURSES
ICTS delivers a wide range of training programmes for our own personnel
and those of our clients. Yammer (ICTS closed social media network) has
been updated with details of some of the courses that have run this last
quarter. Congratulations to all those who have successfully passed.
NEW ‘SAFECONTRACTOR’ AND ‘CONTRACTORS
HEALTH AND SAFETY ASSESSMENT SCHEME’ (CHAS)
ACCREDITATIONS FOR ICTS
ICTS UK has been awarded two new accreditations from Safecontractor and
CHAS for its commitment to achieving excellence in health and safety. Safecontractor and CHAS accreditation schemes recognise very high standards
in health and safety management amongst UK contractors. Under both
schemes, businesses undergo a vetting process which examines health and
safety procedures and their track record for safe practice. For more info:
www.safecontractor.com and www.chas.co.uk.
Photo: First Aid Training at Work
course, June at HQ.
Page 6
Photo: Tavistock House - London,
ICTS HQ
ICTS’ commitment to service quality is also demonstrated by our achievement of local and Government accreditation in many areas such as:
 ISO 9001:2008 Quality Management Systems - full compliance in
Enhanced Security
 ISO 14001:2008 Environmental Management Systems
 ISO 22301 Business Continuity Systems
 DfT approved trainers
 SIA Approved Contractor – fully compliant with BS 7499 and BS 7858
codes of practice
 BS 7958:2009 - Closed Circuit Television (CCTV) Management & Operation
 BS 7960:2005 - Door Supervisor/Stewards
 BS 7984:2008 - Key holding & Response Services
 BS 8517-1: 2009 - Security Dogs (for the use of General Purpose Security Dogs)
 BS 8517-2: 2009 - Security Dogs (Drugs and Explosive Detection Dogs)
 SIA, Edexcel and NOCN approved trainers
 ACPO (Association of Chief Security Officers) Accredited Dogs and
Handlers
 NASDU Members – National Association of Security Dog Users
 NSI Gold & SSAIB Accredited alarms and security systems installer
 British Safety Council members.
EMPLOYEE SERVICE AWARDS
Thank you to the following members of staff for their commitment and
loyalty to the organisation:
25 YEARS’ SERVICE
Paul Reynolds (Gatwick Airport)
“Firstly thank you to everyone who has congratulated me on 25 years’ service with ICTS. I started as a Security Agent on the Continental Airlines contract (July 1991) at London Gatwick Airport and then worked with other airline contracts x-raying hold baggage.
In 1992 ICTS was awarded a contract in a passenger profile area to screen
passengers’ hold baggage and search baggage also. This was the step before
100% Hold Baggage Screening came into place. In 1996 ICTS was awarded
the Hold Baggage Screening (HBS) contract at Gatwick and this became fully
operational by 1998, the first in the world at the time, and as the pioneers
we had lots of visits from airport managers from around the world. 100%
Hold Baggage Screening around the world had to be in place by year 2000.
Ian Envis, Airline
Operators Committee
Exec. Security - “I believe
CONGRATS are in order
for a long service day –
I’m assured you have
completed 25yrs of
undetected crime as a
member of the ICTS LGW
Team. A fantastic
achievement.
Importantly, despite my
poor attempt at humour,
you have been a stalwart
in the establishment of
outstanding training and
guidance to the new ICTS
HBS recruits. We
collectively owe you a
message of thanks for
your hard work and
enthusiasm in delivering
the consistently
outstanding standards
that are so necessary in
the operation of HBS.
From all of us in the
aviation community at
Gatwick – very many
thanks. Wishing you well
in the next 25yrs.
Onwards and upwards.”
V OLUME 38
Page 7
Photo (L-R): Neil Hodgson (ICTS
Regional Manager S & SE) with
Paul Reynolds (Trainer, London
Gatwick Airport) - marking 25
years with ICTS!
Cont. from page 6.
Since 1999 I have been a Trainer, Supervisor, a certified Level 5 Instructor from 2004, and London Gatwick’s Station Trainer since 2012. As an ICTS
Trainer/Instructor I have travelled to different parts of the world training on
new HBS and Checkpoint operations e.g. Albania, Thailand and South Africa
and conducted HBS training and DFT level 1 GSC courses in different parts
of the UK and Ireland. I have also done image capturing for the ICTS Eagle
CBT Programme.
When I left school I went into farming and was farming until 1991. My interests outside of work are travelling, photography, cooking and gardening.
Photo: Paul Reynolds (far L)
teaching in South Africa on behalf
of ICTS in June 2007.
15 YEARS’ SERVICE
Robert Brogan (Dublin Airport)
“I first joined ICTS in 2001, fresh from school! Over the years I’ve worked
mainly in Baggage Hall / Hold Baggage Screening (HBS) and seen many interesting items, any HBS operator will know what I’m talking about….
I remember in the first month we opened the HBS system in Dublin Airport
a replica rocket launcher went through the system. To say my heart was in
my mouth is an understatement!
In my time in HBS I went through the ranks, from Team Leader to Supervisor
and enjoyed my time there. Now I am a Duty Manager at Dublin Airport,
where I am managing a team of approximately 130 employees, and with
around 19 flights a day, TSA Checkpoint and not forgetting the HBS!
The last 15 years have flown past and I’ve enjoyed them - all good times and
bad! I think the main reason why I like working here is, not one day is the
same. I’ve gained great experience while working for ICTS and hoping for
many more years to come!”
Photo: Rob Brogan (Dublin
Airport) - marking 15 years with
ICTS!
Page 8
Photo: Bahadur Dhillon (Heathrow
Airport) - marking 15 years with
ICTS!
Sandra Harvey (Belfast International Airport)
Winnie McCarroll (ICTS Station Manager at Belfast International Airport)
says, “Sandra has been a long and valued staff member for 15 years. Her
customer care skills are second to none and while she is on maternity leave
we would like to thank her for her commitment and dedication over the last
15 years.”
Bahadur Dhillon (London Heathrow Airport)
“I have been working with ICTS since June 2001 and have enjoyed serving
with ICTS. I have always worked on the American Airlines contract, I get
along with all staff; they are like a family to me. The Controllers and Management have also assisted me when I have required help and guidance.
I hope to be working in ICTS for a long time.”
Prakash Nayee (Gatwick Airport)
“I was brought up in Zambia and moved to the UK in 1990. I joined ICTS at
London Gatwick Airport in 2001 and have now been employed for 15 years.
I have been predominately working in the Hold Baggage Screening Department, but have also spent some time on Aviation duties as well. In addition
to this I have been actively involved in Baggage Intervention and the
Screening of Animals at the Animal Reception Centre.
10 YEARS’ SERVICE
Jiwan Bhardwaj (London Heathrow Airport), Tad Komuro (London Heathrow
Airport), Beendu Sri (London Heathrow Airport), Paramjit Ladhar (London
Heathrow Airport), Terence Dawson (London Heathrow Airport), Alexander
Carse (Edinburgh Airport), Julie Gillanders (Belfast International Airport),
Melissa Porter (Belfast International Airport), Denise Kelly (Dublin Airport),
Colin Cribbin (Dublin Airport), Meena Gharu (Heathrow Airport), Michael
Dippnall (Manchester Airport), Rory O’Dowd (Amazon), Ilela Lombuli
Bondjemba (Heathrow Cargo), Joseph James (Heathrow Express), Elaine
Palmer (Belfast International Airport), Piara Singh (Heathrow Airport).
Photo: Prakash Nayee (Gatwick
Airport) - marking 15 years with
ICTS!
Brian Parker (ICTS HBS
Account Manager at Gatwick Airport) says,
“Prakash is a valued
member of my team here
at London Gatwick Airport - Congratulations on
your Long Service Award
and thank you for your
hard work and dedication
to the job.”
V OLUME 38
Page 9
Photo: ICTS Explosives Search
Dog, Charles.
BUSINESS NEWS
ARSENAL CHOOSES ICTS CANINE SECURITY SERVICES
FOR THE PROVISION OF SEARCH DOGS
A new contract with Arsenal Football Club started for Jed Marshall (Head of
Canine) and his team on Sunday 14 August 2016. The team of ICTS handlers
and their dogs will be responsible for screening the Arsenal Football Club
grounds and football spectators on game days.
“This is a tremendous new contract for ICTS, working with a client with
whom we are very proud to be associated. We will be handing out our ICTS
dog I.D cards to the children coming to football matches – it gives them the
opportunity to find out a little more about the dogs and hopefully they will
enjoy them” said Jed Marshall, Head of Canine Security Services, ICTS UK.
HAINAN AIRLINES SELECTS ICTS AT MANCHESTER
AIRPORT
On 10 June 2016 Hainan Airlines, of the People’s Republic of China,
launched its first non-stop flight from Manchester to Beijing and chose ICTS
UK as its security partner.
ICTS is responsible for the provision of access control and aircraft search
duties for the airline that will fly four times a week throughout the year.
Levent Ural, Head of Client Relations, ICTS UK says, “We welcome Hainan to
Manchester and look forward to supporting their business here in the UK in
the years to come. This is a significant new route, which will aid business
between China and the North of England.”
NEW AVIATION SECURITY SERVICES CONTRACT FOR
ICTS WITH AEROFLOT AT LONDON HEATHROW
Photo: Adnaan Ashraf (ICTS Senior
Controller).
“During the Farnborough
International Air Show,
Aeroflot was named
‘Best Airline’ in Eastern
Europe for the fifth time
at the Skytrax World Airline Awards. ICTS is delighted to be serving Aeroflot for the first time
and we wish them much
continued success” said
Manuel Pombo, ICTS Service Delivery Manager London Heathrow Airport, ICTS UK & Ireland.
From 4 July 2016, ICTS UK is responsible for the provision of security
services to Russian airline, Aeroflot. Aeroflot provides 21 weekly flights from
London Heathrow Airport.
AIR CANADA ROUGE RESUMES ITS SUMMER
SCHEDULE AT LONDON GATWICK AIRPORT
Air Canada Rouge has relaunched its summer seasonal flights from Gatwick
and ICTS is responsible for securing their 6 weekly services.
Photo (L-R): Vincenzo &
Rosalba Carbone at London
Gatwick Airport.
V OLUME 38
Page 10
Photo Left (L-R): Francis Dube
(ICTS Senior Supervisor at
Heathrow Express), Vikaskumar
Patel (ICTS Security Officer).
EMPLOYEE OF THE MONTH AWARD
MAY 2016: VIKASKUMAR PATEL & MOAZZAM SYED
Photo Right (L-R): Francis Dube
(ICTS Senior Supervisor at
Heathrow Express), Moazzam
Syed (ICTS Security Officer).
Congratulations to Vikaskumar Patel and Moazzam Syed, who were
nominated Employees of the Month of May 2016, by Paulo Velez, ICTS
Services Delivery Manager. Vikaskumar and Moazzam provided excellent
customer service and showed a kind and caring attitude towards passengers
at Heathrow Express in London.
INTERVIEW WITH VIKASKUMAR PATEL
When did you join ICTS? September 2014.
What is your job at ICTS? On Board Assistant / Revenue Assistant.
What do you enjoy most of your job? To help customers.
What is your favourite colour? Black.
What is your favourite food? Indian.
Place you would like to visit? I would like to go back to visit India.
What has been your best holiday? Lake Palace (India).
What is your favourite pastime? Reading.
What do you wish ICTS UK for the future? I would like ICTS to be more
successful and to be the best company in the UK.
INTERVIEW WITH MOAZZAM SYED
When did you join ICTS? 15 March 2015.
What is your job at ICTS? On-board Assistant / Customer Service.
What do you enjoy most of your job? Providing customer service.
What is your favourite colour? Black.
What is your favourite food? I like all types of food.
Place you would like to visit? I would like to revisit Africa.
What has been your best holiday? With my family to visit Africa.
What is your favourite pastime? I like to read.
What do you wish ICTS UK for the future? To be more successful in what
they are already doing every day.
The winner(s) of the
Employee of the Month
award receive(s) a
£100/€125 (net) bonus, a
certificate and a mention
in the newsletter.
Page 11
Photo: James Dowling (ICTS
Supervisor at Dublin Airport).
EMPLOYEE OF THE MONTH AWARD
JUNE 2016: JAMES DOWLING
Congratulations to James Dowling, based at Dublin Airport, for being
selected Employee of the Month of June.
The ICTS management team at Dublin say, “On 24 May 2016, whilst in
charge of the morning Aer Lingus flight to Boston, a passenger slipped and
fell while travelling up the escalator. James immediately made a dash to the
emergency stop button preventing further injury to the passenger. He
alerted the airline boarding staff and located a first aid-trained Passenger
Service Agent within the area to attend to the passenger. After receiving
medical attention the passenger was rebooked on the later flight. The
passenger may have suffered further injury whilst on the escalator, had it
not been for James’ quick reactions.
James has over 5 years’ experience with ICTS and last October completed
his Supervisor course in Dublin. James is also qualified to run our US PreClearance checkpoint operation and Ethiopian Airlines transit screening
checkpoint. James is always willing to accommodate the Company's
operational requirements and assists us wherever possible. We would all
like to thank James for all his hard work during the past years.”
INTERVIEW WITH JAMES DOWLING
When did you join ICTS? April 2011.
What was your first job (at ICTS)? Aviation Security Agent.
What do you enjoy most of your job? The variety of work available.
What is your favourite colour? Claret and Blue.
What is your favourite food? Curry.
Place you would like to visit? Las Vegas.
What has been your best holiday? Tenerife.
What is your favourite pastime? Football, especially watching West Ham win.
What do you wish ICTS UK for the future? Successful growth in Ireland.
The aim of ICTS’
employee recognition
schemes is to encourage
and reward individual
employees where
accepted standards of
conduct and
performance have not
just been met, but
exceeded.
Page 12
Photo L-R: Gulbahar Healy, Miles
Towlson and Muhammad Akhtar
(ICTS Security Officers at
Travelport).
EMPLOYEE OF THE MONTH AWARD
JULY 2016: GULBAHAR HEALY, MILES TOWLSON &
MUHAMMAD AKHTAR
Congratulations to Gulbahar Healy, Muhammad Akhtar and Miles Towlson
who have been recognized for the excellent service provided at Travelport.
INTERVIEW WITH MUHAMMAD AKHTAR
When did you join ICTS? 4 January 2016.
What is your job at ICTS? Security Officer.
What do you enjoy most of your job? Dealing with situations.
What is your favourite colour? Blue.
What is your favourite food? Fish & Chips.
Place you would like to visit? Sydney.
What has been your best holiday? Barcelona, Spain.
What is your favourite pastime? Playing cricket.
What do you wish ICTS UK for the future? I wish ICTS to be the number 1
company in security.
INTERVIEW WITH MILES TOWLSON
When did you join ICTS? January 2016.
What is your job at ICTS? Security Officer.
What do you enjoy most of your job? The pay.
What is your favourite colour? Green.
What is your favourite food? Bangers and mash.
Place you would like to visit? Tokyo.
What has been your best holiday? Dubai.
What is your favourite pastime? I like turtles.
What do you wish ICTS UK for the future? Prosperity.
INTERVIEW WITH GULBAHAR HEALY
When did you join ICTS? 1 September 2015.
What was your first job at ICTS? Security Officer at Delta / Qatar Airlines.
What do you enjoy most of your job? Team work and Customer Service.
What is your favourite colour? Blue.
What is your favourite food? Russian (The entire cuisine).
Place you would like to visit? Thailand.
What has been your best holiday? Waterslides in Florida.
What is your favourite pastime? Studying at the University.
What do you wish ICTS UK for the future? Personal Development and Growth.
David Hutchings (Global
Site Manager) at Travelport - “I would like to
put Gulbahar Healy, Muhammad Akhtar and
Miles Towlson up for an
achievement award for
their consistent effort
and praise from the client. Muhammad and
Gulbahar have personally received thanks for
their work from the Vice
President of Security
CRE and Facilities, and
Miles has continued to
provide me valued support which he is able to
do through being
trained to administrator
level on the systems. He
regularly assists with
providing data for the
security reports submitted to the client and
any more challenging
tasks I have tend to fall
in his direction and I
think it’s about time he
was rewarded for this.
These particular team
members are ensuring
that KPI’s are being exceeded month after
month.”
V OLUME 38
Page 13
Photo (L-R): Oliver Hughes, Kerry
Sinclair, Jacob Jasper and Bruno
de Jesus Freire (ICTS team from
Gatwick Airport).
CORPORATE SOCIAL RESPONSIBILITY
THE GREAT SUSSEX BATH RACE
Brian Parker, ICTS HBS Account Manager at London Gatwick Airport writes,
“On Sunday, 12 June I took a team of very keen and enthusiastic staff from
ICTS London Gatwick to take part in the charity event, The Great Sussex
Bath Race, at a private lake near Chichester, Sussex. Our task was to raise
funds for Chestnut Tree House Children’s Hospice and Sussex Life Centre,
which are charities supporting respite care for sick children and survivors of
rape and sexual abuse.
My team for the day included: Oliver Hughes, Jacob Jasper, Kerry Sinclair
and Bruno De Jesus Freire. Cheering from the side of the lake was myself,
Neil Hodgson, Stuart Geer and their families from London Gatwick. There
were a total of 15 teams taking part in the event, including estate agents
and scouts.
As we arrived the weather was not on our side, there was a heavy
downpour when we were given a briefing with regards to health and safety,
the equipment we would be using and what to do if we fell into the lake
(which was deep!). We had just under an hour to assemble our rafts using
ropes, barrels and wooden poles as well as balancing a very heavy old
fashioned bath tub in the middle of the raft. All of this had to be done
without the raft or us sinking!
Having constructed the raft with the materials supplied, the team was
already wet without even getting in the water. The moment of truth arrived,
the team carried the raft to the water’s edge placed it in the water.....and it
floated.
Oliver Hughes said, “Our first race against the various other teams proved
tough, not only because of the weather but also due to the amount of
energy needed to steer the raft with just the oars whilst trying to navigate
around all the buoys and checkpoints required to finish the race. We
competed in several races; despite our determined efforts we didn`t make it
through to the Grand Final. However we qualified for the Demolition Derby
and finished second. An exhausting day, with great teamwork and a lot of
fun. Can`t wait until the next one!”
Brian Parker (ICTS HBS
Account Manager,
Gatwick) said,
“ICTS was the first team
to raise £1,000 – for
which the team received
a bottle of champagnemany thanks to all those
who gave so generously.
A great day was had by
both the participants and
the spectators who
encouraged their
respective teams to the
end.”
Page 14
Photo: The ICTS team at Belfast
Airport at the May Ball.
BELFAST INTERNATIONAL AIRPORT’S MAY BALL
Robert Galbraith (ICTS Operations Co-ordinator at Belfast International
Airport) wrote, “On Friday 13 May 2016, Belfast International Airport held a
ball at Tullglass Hotel which all departments from the airport attended.
There were hors d'oeuvres and a cocktail reception on arrival and a
professional photographer taking pictures as we arrived. A band was playing
during the meal and there were loads of raffle prizes to be won, a photo
booth, more entertainment and a disco at the end. It was a good night had
by all, and we are already looking forward to next year’s Ball, roll on 2017!”
ICTS IRELAND SPONSORS GOLDEN KILFEACLE GAA
FOOTBALL CLUB
Photo: Dougie Blackford, Head of
Strategic Operations, ICTS UK &
Ireland, (2nd from L) presenting
the sponsorship funds to the
Chairman and committee
members of Golden Kilfeacle GAA.
ICTS Ireland are sponsoring Golden Kilfeacle GAA in the all-Ireland Gaelic
football championship to take place in Dublin on 17 September 2016. The
club will be representing Tipperary at the event.
CONGRATULATIONS TO THE HBS (HOLD BAGGAGE
SCREENING) TEAM AT EDINBURGH AIRPORT WHO
RAISED FUNDS FOR ST.JOHN’S HOSPITAL
VOLUNTEERING IN THE COMMUNITY AND
SUPPORTING CHARTIES FOR CHILDREN
On Saturday 4 June 2016 a team from the Amazon sites in Newhaven and
Croydon spent the day volunteering at the Crawley Rugby Football Club’s
Inaugural Charity Rugby Festival and Family Fun Day. They were responsible
for marshalling the event.
Around 2,000 people attended the England vs The Rest of the World’ charity
rugby match played by a host of ex-internationals, which raised over
£30,000 for charity! The funds are to be distributed via The Oliver’s Wish
Foundation to The Lullaby Trust, Sparks and Chestnut Tree Children's
Hospice in Sussex.
Neil Hodgson (ICTS Regional Manager, South & South East) said “Our help
was very much appreciated as we helped maintain both the safety of the
travelling public and those at the venue.”
Photo (L-R): John Baird (ICTS HBS
Supervisor) and Stuart Duffy (ICTS
HBS Senior Supervisor) at
Edinburgh Airport.
Page 15
Photo: Bristol Airport’s new West
Terminal.
AVIATION
BRISTOL AIRPORT INAUGURATES THE OPENING OF
ITS WEST TERMINAL
On 18 July 2016 Bristol Airport welcomed the first passengers to its new
state-of-the-art West Terminal, part of a £24 million development project
which sees an expanded security search and arrivals area. ICTS provides
security services to the Airport and has been greatly involved in the design
and planning of the terminal, working on steering groups and committees.
These have focussed on defining the optimal balance of 21st century
technology and human resources which will further revolutionise the
customer experience at Bristol Airport.
New ICTS Uniforms
were introduced for the
grand opening of the
West Terminal.
“Bristol Airport is in a state of rapid growth and change and we are
delighted to support the Airport with this significant expansion programme
and look forward to welcoming passengers this summer in the stylish and
highly functional new terminal.
The ICTS security teams work at the very heart of the Airport and after
months of designing and planning, it is exciting and rewarding to see the
Terminal used by passengers. I would like to thank my team who have done
a fantastic job with adapting to the area and are really going above and
beyond in their dedication” said Sarah Pritchard, ICTS Station Manager at
Bristol Airport.
Photo (L-R): Augustin Grivec (ICTS
Compliance Officer), Rebecca Shipway (ICTS Compliance Officer).
ICTS’ partnership with Bristol Airport began in 2007, providing ad-hoc staff
to assist in Central Search operations. In 2009, ICTS was contracted to
provide all security and customer service roles and at the start of 2016 was
re-awarded the contract for the provision of security services for a further 3
years.
Jim Finegan, Executive Director of Operations, ICTS UK & Ireland says, “Our
team, headed by Sarah Prichard, has worked tirelessly in the preparation,
run-up and opening of the West Terminal. They have done a tremendous
job and on behalf of the Company, I would like to thank you all for the long
hours put in, the dedication and commitment to the project and to our
Partner, Bristol Airport. It is this resilience and professionalism that set our
Company apart. Thank you.”
More photos on ICTS
network on Yammer.
V OLUME 38
Page 16
Photo (L-R): Jon Cermak (ICTS
Contract Manager at Epsom & St.
Helier University Hospitals, NHS
Trust), Shehab El-Miniawi (ICTS
START Programme placement),
Paul Philips (ICTS Operations
Manager at Epsom & St. Helier
University Hospitals, NHS Trust)
CORPORATE & PUBLIC SECTOR SERVICES
PLACEMENT AT EPSOM & ST.HELIER UNIVERSITY
HOSPITALS NHS TRUST
The ICTS Military START Programme currently has a long-term work
placement benefiting from the excellent scheme. Shehab El-Miniawi (known
as El) is a serving soldier in the 2nd Battalion the Parachute Regiment and
has been in service for 8 and a half years and is currently in transition out of
the forces, due to leave end of 2016.
El was introduced to the ICTS Start Programme through the military
network which led to him having a productive one-to-one meeting with
Scott Paterson. During the meeting it was discussed what El’s priorities
were, where he wanted to settle down post military, career aspirations, etc,
etc. A few options were offered and it was decided to pursue a placement
at one of ICTS contracted sites, St. Helier Hospital, where El would learn the
tricks of the trade shadowing The Contract Manager Jon Cermak, and Paul
Phillips the security operations manager.
“I came into this placement in July and am really overwhelmed with
similarities of high standards that ICTS has with Army. It comes as no
surprise considering Jon was an ex-Marine and Paul was an ex-RMP officer. I
was introduced to the placement through Scott Paterson. The placement
involves learning all there is to know about security operational
management and to develop the skill required to ascertain such a career
choice” says El.
Paul Phillips has been mentoring El through his transition and says, “It can
be difficult for a soldier to adapt to the business culture of civilian life.
However, the experience one gains within the forces is extremely valuable
to any business. El’s keen drive and inquisitiveness are traits that have
shown in his progressive development in becoming a more refined working
professional.”
This picture (above)
provides a great snap
shot of the ICTS Military START Programme
story. ICTS Contract
Manager at Epsom &
St. Helier University
Hospitals, NHS Trust,
Jon Cermak (left) was
recruited through the
START programme. Jon
then subsequently recruited Paul Philips
(ICTS Operations Manager, right) using the
START recruitment
methodologies, and El
(centre) currently on
the work placement is
learning the roles and
responsibilities of an
ICTS Security Operations Manager.
Page 17
Cont. from page 16.
Jon Cermak has been introducing El to the way ICTS operate. “The aim of
the placement is to provide an insight into ICTS, the security industry and, in
this case, security management. El and I have been working together so that
an insight into the role can be provided. He has shown a keen interest in the
position and as his confidence increases, he has been suggesting options in
improving aspects of operational activity.”
El is expected to stay within his placement until the end of the year, “I am
thoroughly enjoying my experience here and I am learning a great deal. The
placement has definitely bolstered my confidence in perpetration to civilian
life and I feel that the START programme is ideal for anyone who is looking
to leave the forces. The mentors I have are worth their weight in gold and in
such a short period of time, have shown me that there is not much to fear
when it comes to looking out for new job roles. It’s simply a case of turning
up as yourself and performing to the best of your abilities. This has been the
best decision I have made professionally and I look forward to continuing
with ICTS.”
SEASONAL WORK RESUMES AT AN ICONIC GLOBAL
VISITOR ATTRACTION
In July 2016, a new executive ICTS team start providing a security service for
a high profile client. The role the ICTS team are carrying out is providing a
security presence at the arrival search area, access control at the rear site
exit and an incident response function.
Photo (L-R): ICTS Supervisors - Jon
Peck and Cleveland Blackwood.
Page 18
Photo: ICTS search dog, Marvin, at
ICTS’ new Canine training facilities
in Bedfordshire.
CANINE SECURITY SERVICES
NEW TRAINING FACILITIES IN BEDFORDSHIRE
The ICTS Canine team has moved into new premises in Farndish,
Bedfordshire. The centre provides ample dog training facilities as well as
office space.
“We have recently relocated our Didcot facilities to Farndish, a better suited
location in the Midlands, which allows easier access to our teams that are
based and deployed country-wide. As all our active and passive search dogs
live with their handlers, we have decided not to have kennels, but have
invested in good training facilities” said Jed Marshall, Head of Canine
Security Services.
Photo: ICTS Canine’s new offices.
ICTS CONTRACT WITH THE NEC IN BIRMINGHAM IS
RENEWED FOR A FURTHER 6 YEARS
ICTS is NEC’s preferred supplier of canine services, and supports the venue
with explosives detection dogs throughout the year.
“We have been operational at the NEC for 5 years now and are delighted to
secure the contract for a good few years to come. The quality and scope of
our services are noticed and we are fast expanding operations in the event
and stadia world” says Jed Marshall, Head of Canine Security Services, ICTS
UK.
Photo (L-R): Charli Smith with her
dog Freddie, and Gordon Hale with
his dog Rake, who were part of a
team of 10 drug search dog handlers.
MUSIC FESTIVAL SEASON
A team of ICTS handlers and drug search dogs screened the festival-goers
for drugs at the ‘Electric Daisy Carnival’ in Milton Keynes.
ROCKY & RAKE RETIRE
Paul Ash’s Explosive Search Dog, Rocky, has retired and has found a new
forever home with the Crompton family in Northamptonshire. He now lives
with 2 other dogs, Labradors, and 2 cats and has settled in really well.
Gordon Hale’s Drugs Search Dog, Rake, has retired at 9 years of age and is
rehomed with Gordon Hale’s daughter.
Photo: ex-Explosives Search Dog,
Rocky, (lying down) enjoying retirement.
V OLUME 38
Page 19
Photo (L-R): Some of the ICTS team
at Clydeport - Paul McNair,
Alastair Francis, Linda Compton,
Hanna Wojciak, John Donegan,
Karen More, Gordon Smith,
Helenor MacFarlane, Julia Cairns,
Cameron McKelvie, Fraser Quigg.
MARITIME
ICTS OPERTATIONS AT CLYDEPORT
Caroline Hiller (ICTS Duty Manager at Glasgow Airport) writes: “The Peelport
Group are the owners of high-tech facilities for loading and unloading
vessels in the UK with their unique infrastructure of ports. At one of these
ports, Clydeport in Greenock (Scotland), several cruise liners berth
throughout the year to embark and disembark passengers. Whilst most
cruise ships have their own on-board security, ICTS have retained the port
security for a number of years, assisting in the safe transportation of
passengers and visitors from entering the depot, through the security facility
to safe boarding of the ship. Safety is a top priority as this is a working
container depot with many companies operating together to create a
comfortable experience for the travelling public.
2016 has seen an increase from previous years in the number of ships
docking at Clydeport from March to November. In June, one of the four
strong Disney Cruise Line fleet, the Disney Magic, a 84,000 ton ship called in
for an inaugural visit as part of a 12-night UK itinerary.
In August of each year the Edinburgh Tattoo increases the number of visitors
in ships to Greenock. ICTS provides the security from around 6am to 2am
the following morning, when all the visitors have been coached back from
Edinburgh and are all safely on their ship. This involves tactical planning of
two ICTS teams to cover, with a team change-over required. As you can see
from the photograph, we are a happy team!”
SOCIAL EVENTS
SPORTS AND SOCIAL NIGHT AT SHANNON
Elena Ricci (ICTS Security Agent at Shannon Airport) wrote, “ICTS Shannon
held its first ever sports and social quiz night on 21 July 2016 in a close and
local spot - Durty Nelly’s in Bunratty, Co. Clare. What had started off as 5
members of staff wanting to go, turned into 23 attending the event. We
received the help and support of the Supervisors. We approached a number
of sponsors to help us choose prizes. Some of these prizes included a local
gym membership, vouchers from the duty free at Shannon Airport and from
the local butcher in Shannon.”
Photo: ICTS at Shannon Airport’s
Sports and Social Night out.
“The night turned out
to be a great success
and as a result of this
we hope to continue
organising many more
sports and social events
at ICTS Shannon in the
near future” said Elena
Ricci (ICTS Security
Agent at Shannon Airport).
V OLUME 38
Page 20
WORDS OF RECOGNITION
A post from Louise Cameron (ICTS Operations Manager, Edinburgh Airport)
on the ICTS Yammer network: “Massive well done to May Dennison and
John Grant from Team EDI who demonstrated true professionalism and
remained calm in a medical emergency on our AA flight recently. I am
pleased to say that you are our joint EDI Team Members of the month.”
An extract from an email from Philip Baum (Managing Director, Green Light
LTD & Editor-in-Chief, Aviation Security International) to Ashley Bancroft,
(Managing Director, ICTS UK & Ireland):
“I just wanted to write and express my thanks to the entire ICTS team who
worked on Operation Line of Sight...
Right from my initial enquiry, and early discussions with Jim, through to the
debrief at Stockley Park on Monday, I found each and every member of the
team to be professional, responsive, polite and enthusiastic. Given that the
eventual services supplied varied somewhat from the brief we had been
given, and the team ended up playing a more observational role, there were
plenty of reasons why apathy and frustration could have set in...but I saw
none of it.
Your team arrived on time, provided valuable input, made worthwhile
suggestions and represented both Green Light and ICTS in an exemplary
fashion.
The support offered by Susan Dutt and Itai Sher was also hugely appreciated
- nothing seemed to be too much of a problem and everything was acted
upon in a timely fashion.
It would appear that we will be called upon in 2017 to deliver an expanded
service. I shall, of course, notify you as soon as our Report has been
evaluated and the Client has made its decision about the way ahead. I look
forward to working with ICTS again in the not too distant future.”
Email from John Blunt (Security Manager, Home Office) forwarded to Brian
O'Shaughnessy (ICTS N&NE Operations Manager):
“Just like to mention the good work the guys at Russell Street did last
Monday night 27/6. Enforcement brought a family of 6 in late on Monday
evening and there was only one female member of staff from enforcement
to deal with them. The parents had four young children with them so the
guys helped to look after them while accommodation and travel were
arranged. They stayed with the family as there was only one female member
of the enforcement team on duty and made sure they were safely taken to
their transport to their accommodation. Resulted in the family being looked
after, especially the young children they had with them, during the stay in
the reporting centre.”
Email from Tracy McShane (Virgin Atlantic, Duty Manager LGW) to the ICTS
management at London Gatwick Airport:
“I just wanted to say a massive thank you to you and your colleagues who
worked really hard on the Chelsea flight today. You were all brilliant and
your hard work was really appreciated. Please pass this on to your teams!
United Airlines passengers travelling from Belfast International Airport have
said:
“I had a good experience. Staff were efficient and friendly”
“Belfast personnel were polite and helpful. Wish I could say the same for
Newark.”
“Unlike Newark, Belfast is a favorite airport of mine to travel to and from. It
is invariably clean, efficient and the people are lovely”
The following email was sent from Kenya Airlines at Heathrow to Virinder
Singh, Regional Manager-London Heathrow, ICTS UK:
“I would like to convey a BIG THANK YOU to Mr Swaibu during our technical
delay on the 26th June. He always goes the extra mile to assist Kenya
airways. He is very well liked by myself and my team and we would just like
to express our appreciation for his efforts.”
Photo (L-R): John Grant and May
Dennison (ICTS Security Agents at
Edinburgh Airport).
Well done Paulo
Pinherio, Sarina Reuben,
Gagan Jay, Louise
Mckane, Frank McGrath,
Javid Haq, Renata Malik,
Manuel Pombo, Jatinder
Chahal, Susan Dutt and
Itai Sher.
Well done Neil Patterson,
James Wilde and David
Marlowe—Home Office.
Photo (L-R): James Wilde and
David Marlowe (ICTS Security
Officers).
Page 21
An extract from an email from Delta Air Lines’ Station Manager at Heathrow
to ICTS:
“The way the agents interact with the passengers using their names and
smiling is very evident when I’m walking around check-in and down at the
gates.
The search team have done extremely well helping my team when we have
the tight turns and passing quite a few of CAA audits since the beginning of
the year. I mustn’t forget the catering team as well who are also doing a
great job.
Please tell them to continue their sterling work as they are part of the Delta
team at LHR and our motto for this year and going forward is “Winning In
London.”
A message from the ICTS management team at Dublin Airport:
“We would like to give special mention to the Ethiopian checkpoint team
(James Dowling, David Dalton, Karen Dowling, Melissa Floody, Aisling Monahan, Bernard Gallagher and Patrick Callan) who worked the operation on
9th June 2016. Not only were we being audited by the TSA, but they had the
misfortune of suffering a technical failure of the ETD machine during operation. The local engineers were contacted prior to start up but were unable
to successfully repair the machine. As a result the agents had to process all
passengers manually. The team worked tirelessly and to a high degree of
efficiency to ensure that all passengers and their belongings were subjected
to the appropriate search standards. Their dedication on the morning was
second to none.”
Well done team at
Heathrow.
Well done team in
Dublin.
An email from Barbara McDowell (Customer Service Supervisor, Delta Air
Lines, Dublin Airport) to the ICTS management team at Dublin Airport following Delta’s worldwide system outage on 8 August 2016:
“Please pass on my thanks to all teams that worked our flights today. This
was a very unusual situation and all worked really hard in a very difficult situation to get the flights out of Dublin safely.”
An email sent to ICTS from passengers at Shannon Airport:
“We are back home in our little village north of New York city. We had a
wonderful flight back home. It was 28C when we landed; it felt like we
walked into the tropics!
Well done Noah Ojo at
Shannon Airport.
Noah, Helen and I want to thank you, from the bottom of our hearts, for the
care, concern and compassion you showed so effortlessly and happily, towards our daughter who has autism. From the time you met us at the Park
Sheraton Inn at the Shannon Airport, right to the door of the Aer Lingus aircraft, navigating every step along the way, be it at the check in, the customs,
security, or at the terminal gate, you made our experience at the airport
stress fee and delightfully easy, something we have never known.
It is people like you that make this world a little better. We plan to be in
Shannon next year and look forward to meet you again. I will write to Shannon Airport Authority and ICTS UK about your outstanding service. Noah,
thank you; you are truly one in a million.”
An email sent to Peter Williamson (ICTS Regional Manager) from Tamara
Walters (Regional ISC EDI & GLA, American Airlines):
“As you know the TSA were in EDI on Wednesday conducting an audit American. As I’m sure you know American had for the second year in a row a
completely clear audit with no findings.
We could not achieve this in EDI if it were not for the hard work and dedication from the ICTS staff here. A special thank you to Louise who does the AA
aircraft search training. The TSA were incredibly impressed with the aircraft
search quote “ The best aircraft search I have seen in a long time”
The ICTS team contribute to the successful of this station and I am very
proud to have them as part of my security team. Thank you.”
Well done Louise
Cameron and team at
Edinburgh Airport.
V OLUME 38
Page 22
Photo: Paul Ash (ICTS Dog Handler) and Charles (Explosives
Detection Dog) at the NEC in
Birmingham.
EVENTS
BRITISH-IRISH AIRPORTS EXPO.
ICTS UK & Ireland took part in the British-Irish Airports Expo. In June at the
NEC in Birmingham.
AIRPORT OPERATORS ASSOCIATION (AOA) SECURITY
CONFERENCE
ICTS UK attends and sponsors the dinner at the AOA conference at the end
of May 2016.
Photo: Paul Ash (ICTS Dog Handler) and Charles (Explosives
Detection Dog) at the NEC in
Birmingham.
A DAY IN THE LIFE OF….
A NEW SECURITY AGENT AT EDINBURGH AIRPORT
Marcella Johnston says, “I joined ICTS in February 2016, starting off with a
Level 1 course. Then progressing on to the APM and AIM profiling courses
and finally “going live” at the airport in April. Edinburgh is a small station so
it has a real family feel, where you can really get to know your colleagues
well. This helps not only to build great happy working relationships but also
a great sense of trust within our team. Although we only have the 1 terminal
at Edinburgh it is a hive of activity. On a daily basis we have 3 United Airlines
flights, 1 American Airlines, 1 Delta and also Qatar and Air Canada flights.
We have a number of positions to cover which include – profiling, baggage,
ramp, jet bridge, aircraft search, catering and cargo.
Photo: ICTS UK sponsors the
dinner at the AOA Conference.
Due to the unpredictable nature of the airline industry, you can sometimes
find yourself being involved in a number of these roles during any 1 shift but
this is all in a day’s work for our friendly team, who are all happy to muck in
wherever possible and get our job done. We can take pride and satisfaction
in knowing, we have done our best to help keep the skies safer for our
passengers. I have thoroughly enjoyed working with the company so far and
getting to know my diverse and interesting group of colleagues. Our
Supervisors and Lead Agents have been great role models, with friendly
guidance and a listening ear they have helped all us “newbies” settle in and
find our feet during our first busy summer season.
Hopefully this is just the start of my journey with ICTS and I can have a
fulfilling career with the company for many years to come”.
Photo: Marcella Johnston (ICTS
Security Agent, Edinburgh
Airport).
V OLUME 38
Page 23
N.B. Employees must have been employed for 6 months to be eligible for this scheme.
V OLUME 38
Page 24
NOTICES
Congratulations!
The team at
Edinburgh would
like to welcome
baby Cole to the
ICTS family. Cole
arrived on 24
August at 06.55
(a full week
earlier than
expected)
weighing in at 6
Ib 7 oz. Massive
congratulations
to Mark Begley
and well done to
Mum.
Have you started your
online courses?
Remember we have until
the end of the year to
complete this year’s
series of free online
training courses.
The courses are provided
by Skillsoft and have
been tailored to each
staff member and their
type of work.
How to get started:
1. Visit: http://
icts.skillport.com/
2. Enter your payroll
number in Username
field
3. Use welcome as your
Password
Have you joined ICTS’
closed network for ICTS
employees only on
Yammer? It is a social
media platform, another
means of sharing
Company news.
If you would like to be resent an e-invitation to
join Yammer please send
an email to Roberta
Puccinelli Sher
(Roberta_uk@icts.co.uk)
with your name, location
and email address (same
email that ICTS Payroll
have on file).
Connect with
ICTS UK & Ireland
on Linkedin.
ICTS UK is a wholly owned
and independent subsidiary
of the ICTS Europe Group.
For news on ICTS Europe:
www.ictseurope.com
Join our mailing list for an
electronic version of this
newsletter by sending an
email to:
marketing@icts.co.uk,
or view newsletter online at:
www.icts.co.uk.
Photo on the front cover (L-R): Part of the
ICTS team at Bristol Airport - Jacqueline
Leighfield (ICTS Compliance Officer), Roger
Brooks (ICTS Team Leader), Katrina
Newcombe (ICTS Cone Performance
Leader), Holly Hunt (ICTS Compliance
Officer), Kieron George (ICTS Compliance
Officer).
Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The publishers/editors of this newsletter make no warranty
of any kind with respect to the subject matter included herein or the completeness or accuracy of material published herein and decline any liability whatsoever
resulting from reliance on or use of this information.