Previous Spring Edition

Spring 2016
holidayaccess
THE MAGAZINE FOR DIAL AN EXCHANGE MEMBERS IN EUROPE
1 | SPRING 2016 holiday access
contents
A summary of the contents in this edition of
Holiday Access Magazine
4
Latest News
5
Win a week’s holiday at Sutton
Hall Club, Thirsk, North Yorkshire
6
Content Editors
Jonathan Bowdin
Beryl Foulds
Oliver Green
Wendy Holey
Paula Vickers
WIN!
Publisher
Dial An Exchange Europe
Designed by
Brainstorm Graphics
info@brainstormgraphics.co.uk
Lanzarote
Advertising Enquiries
Telephone +44(0)1756 747071 or
email jonathan@dialanexchange.com
8
Our Top FREE Travel Apps
11
Destination Feature The Algarve
14
CPO - Cancellation Protection Option
- Reassurance should you not be able to travel
16
Win a week’s holiday at Melfort Village,
Kilmelford, Argyll, Scotland
Copyright 2016 Dial An Exchange
Europe. All Rights Reserved. No
part of this publication may be
reproduced without prior written
permission of the publisher, except
in the case of brief quotations for
critical articles or reviews.
WIN!
Policy
The views expressed in Holiday
Access are those of the authors and
may not reflect official policy or
beliefs of Dial An Exchange Europe
and its owners. No endorsement
of those views should be inferred,
unless specifically identified as the
official policy of Dial An Exchange
Europe or clearly labelled as
recommended by Dial An Exchange.
Whilst we take reasonable
endeavours to check the credibility
of all advertisers, acceptance
of advertising in Holiday
Access does not constitute an
endorsement of products or
services, unless specifically
labelled ‘recommended by
Dial An Exchange’.
Holiday Access or Dial An
Exchange Ltd cannot assume
responsibility for claims made by
advertising companies.
Dial An Exchange Ltd
21 High Street
Gargrave, Skipton
United Kingdom
BD23 3RA
Telephone: +44(0)1756 749966
Fax: +44(0)1756 749928
Email: info@dialanexchange.com
Company Registered in England
3756394
Welcome
to the latest edition of
Holiday Access Magazine
Welcome to the Spring edition of Holiday
Access magazine, full of exclusive news
and features for Dial An Exchange
members in Europe.
are offering consistently great experiences, and
gives members such as yourself an insight into
the destinations that fellow members have really
enjoyed visiting – read more on page 4.
Since the publication of our last magazine in the
Autumn, so much has been happening here at
DAE, and over the coming pages you can find
out all about the most recent awards we’ve
won, as well as our new Resorts of Excellence
programme, and have a chance to win a holiday or
two in our latest competition.
Quality experiences extend beyond the holiday
itself as well, and we are delighted that DAE
have won Best Customer Service in the industry
at the Perspective Magazine awards for the 6th
straight year, along with best overall company
under 250 employees and two further awards.
There’s more to read about this on page 4, and
much more besides.
One thing that often sets holiday property
ownership apart from holidays booked through
a web or high street travel agent is an emphasis
on quality experiences. It’s really important to
us here at DAE that our members are enjoying
the best holidays possible, and so we are
delighted to announce the launch of our Resorts
of Excellence programme. This gives us an
opportunity to celebrate and reward resorts that
3 | SPRING 2016 holiday access
I hope you enjoy the magazine
Oliver Green
Managing Director
Dial An Exchange Europe
Latest News
DAE Resorts of Excellence, a hallmark of quality
DAE’s brand new Resorts of Excellence
programme has been launched to
highlight the holiday resorts that DAE
members consistently rate as very good
or excellent.
display giving recognition to the consistently
excellent holiday experiences that they offer,
and the essential role these resorts have
played in helping DAE members create
holiday memories to last a lifetime
After returning from an Exchange or Bonus
Week you receive an email to encourage
you to review your experience and to rate
the resort under seven different criteria,
from staff helpfulness through to quality and
cleanliness. Ratings for each category range
from poor to excellent.
To see the full 2015 Resort Of Excellence
winners, click here
To achieve the accolade of Resort of
Excellence, a resort must consistently score
very good or excellent throughout the year in
all categories.
All the resorts judged to be excellent are
awarded a Resort of Excellence plaque to
DAE wins BIG again
DAE has swept the pool at the 2016
Perspective Magazine Awards, taking out
top honours at the GNEX Conference in
New Orleans.
DAE was awarded the Best Overall Company
(Less than 250 Employees) for the third year
running, and Best Customer Service for the
sixth year in a row, as well as Best Marketing
Campaign and Best Online Media.
DAE Global CEO, Francis Taylor noted:”At
DAE we pride ourselves on our simple to
4 | SPRING 2016 holiday access
use exchange platform and our extraordinary
customer service - that is the backbone of our
entire organisation and the reason why we
have continued to grow as a service provider.
To be consistently recognized for our level of
service is such an honour, as it is what we do
every day, with every one of our members and
industry partners, all around the world.”
Win a week’s holiday at
Sutton Hall Club, Thirsk,
North Yorkshire
Sutton Hall holiday cottages and apartments
are situated in North Yorkshire amidst glorious
countryside in the charming village of SuttonUnder-Whitestonecliffe, four miles east of
James Herriot’s market town of Thirsk. The
area is a paradise for lovers of nature, walking
and other outdoor pursuits, but will also
appeal to those who enjoy a touring holiday.
The resort enjoys 24 acres of grounds which
include gardens, woodland and meadowland with
a stream running through, two all-weather tennis
courts and a croquet lawn and is located on the
edge of the North York Moors National Park with
its heather-clad hills, picturesque villages, rugged
scenery and a steam railway. Nearby, the Yorkshire
Dales offers a wonderful variety of hill and river
landscapes. Seaside resorts, fishing villages and
rugged coastlines are to be found at Scarborough,
Bridlington, Robin Hood’s Bay, Ravenscar
and Staithes. Historic cities such as York and
spectacular ruins such a Rievaulx Abbey are within
easy reach.
Sutton Hall Club has kindly offered one week
in a 1 bedroom apartment/cottage which will
comfortably sleep 4 people for an Autumn/Winter
2016 or Spring 2017 holiday at their resort.
5 | SPRING 2015 holiday access
To have a chance of winning a week at
Sutton Hall Club please answer the
following question:-
Question
In which county is Sutton Hall to be found?
Competition terms
Send your answer and contact details on an email with a
subject line: ‘Sutton Hall Club Competition’ to marketing@
dialanexchange.com BEFORE 30th June 2016. The winner
will be notified soon after the closing date.
All entries will be given to Sutton Hall Club, as part of their
marketing email database. If you’d rather not hear from
Sutton Hall about potential offers please include the word
NO on subject line. No other parties will receive your details.
The week must be taken between January to April (exc.
Easter) or September to December (exc. October half term
and Christmas/New Year).
If you can’t wait to see if you’re a winner, we
have some Rental Weeks now available here
Lanzarote
Back in December five members of the DAE
team visited Lanzarote to get a feel for the
island and experience the resorts we have to
offer. Here’s is what they thought:
Rosie
Club Las Calas
Just before Christmas we enjoyed an educational
trip to the lovely island of Lanzarote! We visited
several resorts that DAE are proud to offer to our
members and saw what the island has to offer.
The units are spacious and fully equipped for all
your catering needs! Puerto del Carmen is a lovely
town with all the shops, bars and restaurants
you need to make your holiday as enjoyable as
possible! The town is made up of a long strip,
close to the beach and also the old town which is
incredibly picturesque!
I thoroughly enjoyed my time there and would
greatly recommend the island itself along with
Club Las Calas in particular!
Keya
Costa Sal
My favourite resort in Lanzarote has to be Costa
Sal in Puerto del Carmen, I was really impressed
with the refurbishment of the units, they were
all light, airy and had all the fixtures and fittings
you would need. The gardens were extremely
well maintained and the resort has 2 lovely pools,
a bar/snack eatery and an a la carte restaurant.
We stayed at a great resort in Puerto del Carmen
called Club Las Calas, a resort that is hugely
popular with all members and is also one of
our Resorts of Excellence. It was clean and
modern and is currently going through further
refurbishments. The staff are incredibly friendly,
no problem is too big! It has two eateries on site,
a snack bar and a restaurant, both offering a wide
range of food – which is fantastic!
6 | SPRING 2016 holiday access
There is also a small shop on site should you need
any small items.
although for the more active, there are a couple of
tennis courts on site.
Costa Sal is situated about a 40 min walk from the
centre of Puerto del Carmen, so is in a much more
tranquil area. You can enjoy a nice long stroll along
the beach front to reach the centre or the staff will
kindly call a taxi for you which is around €4. For
families this is a great resort, or if you are wanting
to be less in the ‘hustle and bustle’ of it, this is
also great resort for you!
The pretty harbour town of Playa Blanca is situated
on the southern tip of Lanzarote only a short 30
minute drive from the airport. It’s a pretty, laid back
town with some fabulous restaurants along the
promenade and some upmarket bars for an early
sundowner cocktail overlooking the marina.
We enjoyed a trip of the Island with ‘Grand Tours’,
which was a full day trip with food included and
I have to say this trip was really fantastic. Having
never been to Lanzarote before I didn’t know
what to expect at all, and this trip really opened
my eyes as to how beautiful the island is. The tour
took us to the National Park where you can get a
camel ride and also to the volcanos and Timanfaya
where the ground is over 100C. We saw the very
unusual vineries as well as beautiful old churches
and stunning scenery from great heights which
make for outstanding pictures.
Surprisingly, you can catch the ferry to
Fuerteventura from Playa Blanca; the journey
taking just over 30 minutes. It’s well worth a trip
as the desert landscape is bare but beautiful and a
big contrast to Lanzarote.
Wendy P
Playa Blanca & the two resorts of Wimpen Las
Brisas & Las Casistas
This was my first visit to Lanzarote, and infact, my first visit to a ‘winter-sun’ destination!
I’m normally heading for the Austrian Alps in
December so this was a total change for me and I
was blown away by the dark, volcanic landscape,
which was mesmerising.
The two resorts of Wimpen Las Brisas & Wimpen
Las Casitas in Playa Blanca were by far my two
favourite resorts, with both being located very
close together and offering similar standards and
facilities. The traditional pueblo style villas, all fully
air-conditioned with a spacious outdoor patio are
dotted around pretty landscaped gardens and
within easy walking distance of the town and the
beach. These resorts are perfect for those with
limited mobility as the units are all ground floor,
7 | SPRING 2016 holiday access
Wendy H
Fuerteventura
While we were staying in Lanzarote we took the
opportunity to take the car ferry from Playa Blanca
across to Fuerteventura. Arriving in Corralejo, we
visited Atlantic Garden Resort which is a quiet
resort tucked away but also ideally located close
to shops and an abundance of restaurants. It’s
also within easy walking distance of the lovely
sandy beaches which the island is famous for.
We travelled through to Caleta de Fuste, driving
past mile after mile of beautiful sand dunes and
beaches, it was like being in a desert! Here we
found Elite Fuerteventura Club which is a larger
resort conveniently just five minutes from the
island’s only golf course, a short journey from the
beach and close to the airport for an easy transfer.
It’s also a great place for touring around the island.
Fuerteventura is the oldest Canary Island, and
was formed about 70 million years ago as a
result of volcanic activity.The geographical
position of Fuerteventura means that for tens of
thousands of years sand from the Sahara has
been deposited on Fuerteventura’s shores. The
result of this process is 125 miles of some of the
world’s best beaches.
Our Top FREE
Travel Apps
Love them or hate them, mobile phones are a
way of life and if you’ve got a mini computer in
your pocket, you may as well put it to work so
that you don’t have to.
Key
Available on your PC/Laptop
Available on the Apple App Store
Available on the Android App Store
Below are a list of DAE’s favourite travel apps
currently available to download and keep on your
phone for your next trip, be it across the sea or
over the dale.
Apps for the UK Travel
TripAdvisor
This app is THE place to find reviews on almost
any aspect of your potential holiday plans. Be it
the pub next door, the excursion to the city or
even the deck chair hirer on the beach, TripAdvisor
will likely have a review for it.
Parkopedia
Many of the currently available map apps will point
out the nearest carpark, but how many will go into
as much detail as live availability and price?
Not only will this app find a local car park, but it
will give you directions to it, as well as tell you
how much you’ll have to pay to stay per hour and,
for some car parks, the exact number of spaces
currently available. Possibly an app to use for
general life as well as holidays.
Available:
8 | SPRING 2016 holiday access
It’s worth bearing in mind that the user base is
hard to please and that one reviewer’s 5* palatial
residence is another’s 1* flea pit. Also remember
that you don’t have to have been anywhere near
the place being reviewed to be eligible to write
one, so read some reviews with a pinch of salt.
However this app is a great place to start when
experiencing somewhere new.
Available:
Apps for further afield
Duolingo
This free and well-designed language learning app
has over 65 million users and although it’s not a
replacement for proper language tuition, it is a
fun way to learn the basics, or keep your grammar
and vocabulary skills up to date. In the vein of an
National Trust
Explore more than 500 special places within
England, Wales and Northern Ireland protected
by the National Trust. From, historic buildings,
archaeological sites, monuments and even Game
of Thrones filming locations, this app will keep you
updated with news about what’s on along with
being a fountain of knowledge for planning your
next visit.
Available:
intelligence computer game, Duolingo takes you
through the levels you need to complete before
advancing, awarding you points as you go.
Available:
Explore Scotland
A hassle free tool to help you plan your trip around
Scotland, the Explore Scotland app allows you to
create your holiday itinerary with the local events
and attraction finder whilst also allowing you to
keep an eye on the weather.
Available:
9 | SPRING 2016 holiday access
Onavo Extend
With the current data roaming charges being
applied we’re all a little wary about using our data
whilst abroad, especially with the horror stories of
large bills people have received whilst doing so.
Until the agreed EU cap arrives next summer, this
app will help you drastically reduce the amount of
data required to perform everyday tasks, such as
retrieving email and posting to Facebook. It also
stops the loading of images until you scroll down
to them saving you wasted data usage.
Available:
Google Translate
Figure 1 The screen shot of our sign being translated
along with the original sign layered on the top
PackPoint
If like me you’re not a fan of packing (see
previous editions of Holiday Access) you’ll love
this app. Select your destination, your duration
and reason for visiting and PackPoint will give
you a full list of items you’ll likely need. As you
pack each item you tick it off the suggestions list
meaning this is a great app for those (like me)
who always forget something.
Available:
And finally, possibly the most
important of all
SitOrSquat
A bit like TripAdvisor, but for toilets, SitORsquat
offers an indispensable guide to where the local
toilets are and more important, if they’re worth
spending a penny at.
Available:
10 | SPRING 2016 holiday access
With Google Translate you can type in or dictate
short sentences which will then be translated from
one language to another. Useful for when you’re in
line for a drink and don’t want to look like a traditional
tourist, all you need to do is select an input and
an output language and then type or dictate your
message. The app then gives you a translated text,
or a short synthesized voice message. New features
have also been added allowing you to translate
text and signage as if by magic with the aid of your
camera. Now that’s clever.
Available:
Destination Feature
The Algarve
The Algarve has long been a holiday favourite,
with the lively seaside towns, golden pristine
beaches secluded coves, cliff top walks and
numerous golf courses making this one
of our most popular destinations. Beyond
these obvious attractions there’s more to
discover in the region – from towns crowned
by centuries-old castles and cathedrals, to
picturesque villages and enchanting stretches
of shoreline.
Vilamoura
If you’re looking for Algarve luxury, add the
resort of Vilamoura to your list. This purposebuilt resort offers accommodation, eateries
and activities to suit all tastes. It is built around
numerous golf courses and beautiful parks and
gardens with lovely walks, running and cycling
tracks crisscrossing the whole area. The centre
of Vilamoura is built round the luxurious marina,
bordered by exclusive shops, restaurants and bars.
Resorts include:
Dom Pedro Portobello Hotel
Four Seasons at Vilamoura
Hotel Vila Gale Ampalius
Faro
The Algarve’s historic and vibrant towns each have
a unique personality. Faro is the region’s capital
and has a more Portuguese feel than many other
towns, with a fascinating medieval quarter and
wonderful sandy islands in the bay. If you find
yourself with a few hours to spare this lovely city
is well worth exploring.
11 | SPRING 2016 holiday access
Dom Pedro Portobello Hotel
Albufeira Beach
Albufeira
Heading further west, the next destination you
reach is the cliff side town of Albufeira. A former
fishing village, it is now a thriving tourist town.
Offering a vast array of activities and excursions,
there really is something to suit everyone’s taste.
Sao Rafael Beach
The west side of the town has easy access to one
of the most beautiful beaches in Europe, Praia Sao
Rafael, which really is worth a visit and is within
easy walking distance of Ponta Grande Resort.
Resorts include:
Ponta Grande Sao Rafael
Clube Praia da Oura
Acqua Maris Balaia
Ponta Grande Sao Rafael
12 | SPRING 2016 holiday access
Carvoeiro
Travelling further along the coast you reach the
lovely town of Carvoeiro. Once a traditional small
fishing village, it has managed to retain its charm
due to its stunning location in a steep sided
valley. Two cobbled roads lined with restaurants
and shops lead down to a pretty square which
opens up on to a beautifully sheltered, sandy bay,
protected on either side by golden cliffs. You can
still watch local fishermen landing their catches or
book a boat trip for an excursion down the coast
to see the fabulous sea caves and grottos. The cliff
tops around Carvoeiro offer plenty of scope for
walking with some great views and also access to
spectacular sandy coves.
Resorts include:
Monte Carvoeiro Club
Ponta Grande Carvoeiro
Alvor
The next seafront town is the seaside resort and
fishing village of Alvor. Cobbled, winding lanes
lined with restaurants, cafés, bars and shops
lead down from its ancient church to the recently
renovated paved riverfront, an ideal place to relax.
Choose from one of the many cafés, all with
open air terraces and enjoy the views across the
Ria Alvor. The wetlands of the Alvor river estuary
provide a unique and protected habitat for resident
and migratory birds. There is a small marina in
the estuary where you can book boat trips. The
beaches at Alvor are magnificent and access
Alto Golf Club pool
couldn’t be easier – just park and walk onto the
beach. There is also a new wooden boardwalk that
runs behind the beach, among the dunes, and
makes for a lovely walk along the river estuary.
Resorts include:
Alto Club
Pestana Alvor Park
Pestana Alvor Beach Club
Elliot at Vale Do Lobe
Booking tip
All the resorts are very busy in the summer as
most Portuguese people also take their holidays
in July and particularly August. If you’re not
keen on crowds and are not tied to high-season,
avoid visiting at this time. Spring and autumn
are excellent alternatives. The Algarve’s climate
boasts 300 days of sunshine a year and mild
temperatures, making it ideal for watersport
enthusiasts, tennis lovers and especially golfers as
it is home to some of the best courses in Europe.
With so many budget airlines flying to Faro, a trip
to the Algarve should not break the bank.
You can view all our current Algarve
availability here
Almancil
A small town on the southern shoreline of
Portugal enjoying a warm climate around the
year. It has become an important hub for service
providers catering for the needs of two wellestablished holiday and residential developments
nearby. These are Quinta do Lago and Vale do
Lobo. There is a large selection of restaurants
offering different forms of cuisine and plenty of
shops for all tastes
Resorts Include:
Quinta do Lago Country Club
Elliot at Vale Do Lobe
13 | SPRING 2016 holiday access
Cancellation Protection Option
- Reassurance should you not be able to travel
Nobody wants to think about having to cancel
their holiday, but should the worst come to
the worst and you are not able to travel, DAE’s
Cancellation Protection Option (CPO) gives
you peace of mind that you will receive a full
refund of your exchange cost, and even more
importantly receive your holiday credit back to
use again against a future exchange at a more
convenient time.
The return of your exchange credit to your account
is one thing your travel insurance will never
cover, and to earn this credit you had to pay your
maintenance or management fees at your home
resort, which are routinely hundreds of pounds, so
it’s really important not to lose it.
14 | SPRING 2016 holiday access
For just £12.00 you can fully protect the cost
of your holiday exchange fee AND have your
banked week credit reinstated, so make sure
you add Cancellation Protection to your next
booking. Should the unthinkable happen,
there’s one thing less to worry about.
To find out more about CPO, and to view the full
terms and conditions, click here.
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Algarve · Portugal
Week 51 & 52 · 2 Bed (Occ. 6)
£3,000 per week
Northumberland · England
Week 23 · 4 Bed (Occ. 8)
£2,000
Tenerife · Spain
High Season · 2 Bed (Occ. 6)
£11,500
2x Gold Holiday · 2 Bed (Occ. 6)
Malaga · Spain
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15 | SPRING 2016 holiday access
RCI
interval
INTERNATIONAL
R
TIMESHARE ASSOCIATION
Win a week’s holiday at
Melfort Village
Kilmelford, Argyll, Scotland
This superior collection of holiday cottages
at Melfort Village on Scotland’s spectacular
West Coast, lies on the shores of beautiful
Loch Melfort. The 19th century stone cottages
of the old village blend charmingly with the
surrounding tranquil countryside and from the
doorstep, guests can enjoy swimming, tennis,
boat trips and fishing. Watersports facilities
and horse riding are also available nearby.
The area is ideal for sightseeing, where every
turn in the road provides a breath-taking view.
Meanwhile the village itself is nestled in the
hills and oak woods at the head of Loch Melfort,
amidst some of the most beautiful scenery in
Argyll on the West Coast of Scotland.
Melfort Village has very kindly offered one week
in in a 2 bedroom apartment/cottage which will
comfortably sleep 6 people for an Autumn/Winter
2016 or Spring 2017 holiday at their resort
To have a chance of winning a week at Melfort
Village, please answer the following question:-
Question
In which county is Melfort Village to be found?
16 | SPRING 2016 holiday access
Rules
Send your answer and contact details on
an email with a subject line: ‘Melfort Village
Competition’ to marketing@dialanexchange.com
BEFORE 30th June 2016. The winner will be
notified soon after the closing date.
All entries will be given to Melfort Village,
as part of their marketing email database. If
you’d rather not hear from Melfort Village
about potential offers please include the word
NO on subject line. No other parties will
receive your details.
The week must be taken between
September to December (exc. October half
term and Christmas/New Year) or January to
April (exc. Easter).
If you can’t wait to see if you’re a winner, click
here for latest availabilty
The holiday
exchange club
with so much more!
FREE MEMBERSHIP
Member
benefits that
count
Absolutely no annual fees for our
Classic membership
WEEK FOR WEEK EXCHANGE
Welcome to
the Club
No complicated ‘trading power’. Deposit
a week and take absolutely any available
week out
LONG LIFE DEPOSITS
NO RESTRICTIONS
AWARD WINNING
CUSTOMER SERVICE
Visit the resort of your choice as many
times as you wish
LOW EXCHANGE FEES
£87 in Europe, £99 for long haul, and Bonus
Weeks starting from just £129
Deposit a week and you have up to three
years to book an exchange
Each and every member is important
to us – our customer service has been
recognised four times in a row as the
best in the industry
GIFT AN EXCHANGE
Give your exchange to family and friends at
no extra cost
Telephone: +44 (0)1756 749 966
E-Mail: info@dialanexchange.com
Web: www.dialanexchange.com
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Company Registered in England 3756394