a printable welcome kit

Welcome to The TechChoice.
Print this welcome kit and place in your
glove compartment for future reference.
Digital Welcome Kit
IF YOUR CAR BREAKS DOWN
HOW TO SUBMIT A CLAIM
We require prior authorization before any repairs can be made. If
you have a mechanical breakdown, please call 888-838-8307 to start the
authorization and claim initiation process.
Our normal business hours are:
Monday through Friday: 7:00 am to 7:00 pm (Central)
Saturday: 8:00 am to 2:00 pm (Central)
If you have a mechanical breakdown, please make sure to follow the procedure
outlined in your contract:
1.
2.
3.
Use all reasonable means to protect your vehicle from further damage.
This may require you to stop your vehicle and call for roadside assistance
(888-878-8307) to have the vehicle towed.
You must take your vehicle to a licensed repair facility of your choice.
We have national accounts with Aamco, Discount Tire, Firestone, Pep
Boys, NTB Tire, Goodyear, Tire Kingdom, Merchants and Big O Tires. Have
the repair facility contact us at 877-838-3322 for instruction, before any
repairs are made.
All coverage plans require our authorization prior to repairs being
completed. Describe all of your concerns to the repair facility, and authorize
the necessary diagnosis. The repair facility will need to diagnose the
concern to determine what component failed, and what caused the failure.
Call our claims department to initiate the claim: 877-838-3322.
If you experience a mechanical breakdown before or after our normal
business hours, please consult your contract for instructions on submitting
a claim after hours.
As a reminder, keep all receipts. This includes receipts for car rental charges,
lodging, meals and signed service receipts (including dates, mileage and
description of your vehicle) as required by your contract.
PERKS TO MAKE YOUR LIFE EASY
TECHCHOICE BENEFITS
Roadside Assistance Benefits
Up
888-878-8307
Towing
Flat tire changes (using your inflated spare)
Jump starts
Vehicle fluid delivery (plus costs of fluids)
Lockout service (plus cost of key cutting/replacement)
Concierge service (courtesy phone assistance – up to 3 calls) to $100 per occurrence for your protection
Rental Car Reimbursement
Ultimate: $30 per day, maximum of $150 (5 days) per occurrence
Deluxe: $30 per day, maximum of $150 (5 days) per occurrence
Powertrain: $25 for every 8 hrs of authorized labor time, 5 days maximum
Road Hazard Coverage (Tire Only)
Only available on Ultimate and Prestige Programs
If you experience a road hazard, please call 877-838-3322. You will be reim-bursed
the cost to repair, or, if non-repairable, the cost to replace a tire(s) damaged as a
result of a road hazard on a public roadway.
- Up to $20 per occurrence for the full charges incurred by the repair
- For tire replacement, reimbursement of $100 for each tire per occurrence Maximum benefit: $400
Trip Interruption
You have the added protection of expense coverage for overnight stays and meals
incurred if you are left stranded due to a covered breakdown and you are more
than 100 miles from your home.
Reimbursement:
- $75.00 per day, maximum of 3 days for trip interruption.
Additional Savings
Save up to 50% on hotel stays and receive savings for car rentals, theme parks,
prescriptions, and much more.
Assistance in obtaining event ticketing; travel assistance – including hotel referrals
and reservations, restaurant referrals and reservations, and airline ticketing
assistance and ground transportation coordination; ATM locator services; floral
services; specialty gift buying services; and, directions services including weather
notifications. There is a limit of up to 3 assistance events for concierge services.
Administered by Enterprise Financial Group, Inc. or one of its affiliated companies. In
Florida: Administered by Enterprise Financial Group of Florida, Inc. Florida License #60102
© 2015 Enterprise Financial Group, Inc. All Rights Reserved.
FREQUENTLY ASKED QUESTIONS
COVERAGE QUESTIONS
Q: I’ve had a mechanical breakdown. How do I start a claim?
A: Use all reasonable means to protect your vehicle from further damage. This
may require you to stop your vehicle and call for roadside assistance and
arrange for your vehicle to be taken to a licensed repair facility. Describe to
them your concerns, and authorize the necessary diagnosis. The repair facility
will need to diagnose the concern to determine what component caused the
failure. Call our claims department to initiate the claim: 877-838-3322
Q: Where can I take my vehicle to get repaired?
A: You can take your vehicle to any licensed repair facility of your choice. We have
national accounts with Aamco, Discount Tire, Firestone, Pep Boys, NTB Tire,
Goodyear, Tire Kingdom, Merchants and Big O Tires.
Q: I’ve had a mechanical breakdown – who will tow the vehicle?
A: All TechChoice Vehicle Service Contracts with Ultimate, Prestige or
Advantage coverage levels include roadside assistance. Contact them at
888-878-8307. If you have an earlier contract that does not include this
service, towing reimbursement on covered breakdowns is up to $75.00.
Q: How do I get a rental car?
A: Your contract has a benefit for rental car assistance for covered failures, you
can pay for the rental and submit the bill for reimbursement.
Q: Who is going to pay the shop for the repair and how?
A: All authorized benefits are paid directly to the repair shop using a direct credit
card payment after we receive confirmation of completed repair, and an
invoice from the repair facility.
Q: I paid for a repair and want to know if and how I can be reimbursed?
A: All contracts require that any repairs be approved in advance by EFG. However,
if a simple repair totaling $350 or less was needed outside of our normal business
hours and no prior authorization could be obtained, it can be submitted to EFG
for reimbursement consideration. You must review your contract to determine
if the breakdown is due to a failure of a covered part and there are no listed
exclusions or wait period in effect that apply.
Q: Do you pay for all the parts and all the labor?
A: Labor times will be verified by one of three nationally recognized labor
time guides. Approved replacement parts may not exceed manufacturer’s
suggested retail price.
Q: Why do I need maintenance records?
A: You must keep and make available verifiable service receipts which show
that the maintenance has been performed within the time and mileage limits
required. Your contract excludes benefits on any damage caused by a lack of
recommended maintenance.
Q: Who approves diagnosis and/or teardown on the repair?
A: You are responsible for authorizing all diagnoses needed to determine if your
vehicle has a covered mechanical breakdown. If it is determined that the
repair is needed due to a covered breakdown, we will pay for this part of
the repair. If the failure is not due to a covered breakdown then you will be
responsible for this charge.
Q: Why did we deny or not cover a repair?
A: Please refer in your contract to the listing of “covered parts”, and the listing
of “what is not covered, exclusions”. In many cases the component your repair
shop is asking to repair or replace is not specifically listed in your contract for
coverage, or there may be an excluded condition which caused the failure. If
needed, please call and we can help you with specific details: 877-838-3322
Q: How do I get a copy of my contract/coverage? How do I cancel?
A: Please contact our Client Services department to assist you: 877-838-3322
or email techchoice@efgusa.com
Administered by Enterprise Financial Group, Inc. or one of its affiliated companies.
In Florida: Administered by Enterprise Financial Group of Florida, Inc. Florida License #60102
© 2014 Enterprise Financial Group, Inc. All Rights Reserved.
TC-DWK-120514