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Welcome to Wyndham Kona Hawaiian Resort
Welcome to Wyndham Kona Hawaiian Resort Welcome to Our Resort Dear Owners and Guests, Welcome to Wyndham Kona Hawaiian Resort. We are pleased to have you as our guest and will make every effort to ensure you have a memorable vacation experience. Your unit is supplied with wonderful amenities to get your vacation off to a great start and you’ll be sure to have everything you need at your fingertips. And as part of our Wyndham Green initiative, you’ll find Eartherapy toiletries in the washroom. It is our hope that you not only enjoy these natural, environmentally friendly products, but are aware of the significant contribution you are making to the environment by using them during your stay. In an effort to assist you in planning and enjoying your visit with us, we are pleased to provide this comprehensive Resort Directory. For your convenience, we would like to share some helpful hints, important service information and a little about what is available in the area. We are excited you have selected Wyndham Kona Hawaiian Resort and we hope that you will again choose our family of resorts for your future vacations. Our Count On Me! service promise is to be responsive to your needs, respectful in every way and to deliver a great experience. If there is anything that we can do to make your stay more enjoyable, please do not hesitate to contact any member of our resort management staff. It is an honor and privilege to serve you, your family and friends. Please enjoy your visit. Warm regards, Wyndham Kona Hawaiian Resort Management and Staff Wyndham Kona Hawaiian Resort Aloha and welcome to our tropical paradise of the Wyndham Kona Hawaiian Resort on the Big Island of Hawaii. Located approximately 10 miles from the Kona International Airport, our resort is situated within walking distance to downtown KailuaKona. Our visitors can enjoy all the attractions and activities our picturesque town offers for our owners and guests. Your Big Island adventure can vary from enjoying swimming dolphins, sunbathing turtles, breaching whales, waterfalls, island cuisines and amazing sunsets. Or, you can just relax on your lanai or take a nap lounging under a palm tree at one of our pool decks. Just close your eyes. Imagine yourself swimming in the warm waters of the tropics where the only footprints in the sand are yours. Enjoy the Big Island during your visit at our resort. Your senses will be heightened with the complexities within our resort. From the aroma of tropical flowers and plants to the sight of Kona coffee trees, sugar cane, pineapple and banana trees thriving within our grounds throughout the property. You can take a stroll through the resort and hear the soothing sound of Hawaiian music with the sound of the pounding surf crashing along the nearby shoreline. Wyndham Kona Hawaiian Resort was designed for our visitors to experience days gone past Hawaiiana. Upon your arrival on the property, you might have noticed that you registered at the Guest Services desk under a room covered in thatch. The suites are in buildings that have the appearance of sugar cane plantation houses, which are laid out over 16 acres. As you approach the door to your suite, you cannot help but notice the wooden door that is meticulously carved with an island theme. Once inside, you will find the interior of each suite elegantly draped with tropical décor. The design of the furnishings and artwork, even down to the Hawaiian quilt bedspread, will acquaint you with the sense of nostalgia in Hawaii. Whatever your pleasure, you will find all your expectations exceeded during your vacation in our tropical paradise. Just remember to bring your camera so that you can forever enjoy magical moments that will last a lifetime. ® ® About AboutClub CLUBWyndham WYNDHAM With more than 500,000 owner families, more people own timeshares with CLUB WYNDHAM® than with any other company in the world. Our owners drive our innovation, encourage our creativity and are our most important asset. We are the industry leader because we do the best job of providing our owners with the vacations they desire. First established in 1966 as Fairfield Communities, the company began as the developer of a 14,000-acre masterplanned resort on beautiful Greers Ferry Lake in Fairfield Bay, AR. Pioneering new and exciting concepts in leisure travel, Fairfield Communities introduced thousands of families each year to the greater value, increased flexibility and more enjoyable lifetime benefits of vacation ownership. Today, our world-class portfolio of resorts stretches clear across America, providing a wide and growing selection of vacation opportunities in some of the most popular destinations. CLUB WYNDHAM is proud to be a member of the Wyndham Vacation Ownership family of companies. Wyndham Vacation Ownership is part of Wyndham Worldwide Corporation (NYSE: WYN), the world’s largest vacation ownership company, the world’s largest vacation exchange network and the world’s largest hotel franchisor. Whether you’re a timeshare owner enjoying the benefits of vacation ownership, or a guest considering the possibility of owning at one of our resorts, CLUB WYNDHAM is committed to providing you with a memorable vacation experience. We’re always looking for new ways to help you have fun — new locations, exciting activities, high quality accommodations and exceptional customer service. Because we listen to our owners and work hard to anticipate their needs, we’ve become known for our signature style of warm, thoughtful, gracious hospitality. We hope you enjoy your stay with us and encourage you to learn more about all that CLUB WYNDHAM has to offer. clubwyndham.com Kaua‘i Oahu Resort Multiple Resorts San Diego Anaheim Oceanside Ventura Big Island Hawai‘i San Antonio U.S. Virgin Islands St. Thomas Panama City Beach New Orleans Destin New Bern Williamsburg Atlantic City Washington, D.C. Newport The Poconos Smugglers’ Notch The Berkshires Fort Lauderdale Orlando Daytona Beach Santee Myrtle Beach Edisto Island Lake Lure Sapphire Wisconsin Dells Steamboat Springs Galena Durango Las Vegas Pagosa Springs Smoky Mountains Osage Beach Flagstaff Branson Taos Overgaard Afton Fairfield Glade Indio Fairfield Bay Pinetop Sedona Nashville Oro Valley Villa Rica Angels Camp Lake Tahoe San Francisco CLUB WYNDHAM® Plus Resort Locations Wyndham Skyline Tower Atlantic City, NJ Wyndham Resort at Fairfield Sapphire Valley Wyndham Sedona Sapphire, NC Sedona, AZ Wyndham Vacation Resorts Towers on the Grove at North Myrtle Beach Wyndham Westwinds Bay Club Kaua‘i, HI Osage Beach, MO Wyndham Lake of the Ozarks Wyndham Rancho Vistoso Oro Valley, AZ Wyndham Ka ‘Eo Kai Wyndham Makai Club Wyndham Cypress Palms Wyndham Bonnet Creek Resort Wyndham Kaua‘i Beach Villas Orlando, FL Wyndham Vacation Resorts Reunion at Orlando Wyndham Indio Wyndham Bali Hai Villas Wyndham Galena Indio, CA Star Island Wyndham Sea Gardens Wyndham Oceanside Pier Resort Orlando International Resort Club Oceanside, CA Wyndham Vacation Resorts Royal Garden at Waikiki Wyndham at Waikiki Beach Walk Wyndham Santa Barbara Wyndham Royal Vista Galena, IL Ft. Lauderdale, FL Wyndham Palm-Aire Oahu, HI Wisconsin Dells, WI Smugglers’ Notch, VT Williamsburg, VA Washington, D.C. Wyndham Vacation Resorts at Glacier Canyon Wyndham Tamarack Wyndham Sundara Cottages at Wisconsin Dells Wyndham Vacation Resorts Smugglers’ Notch Vermont® Wyndham Patriots’ Place Wyndham Kingsgate Wyndham Governor’s Green Wyndham Vacation Resorts at National Harbor Wyndham Old Town Alexandria Wyndham Resort at Fairfield Plantation Wyndham Flagstaff Flagstaff, AZ Villa Rica, GA Wyndham Resort at Fairfield Glade Fairfield Glade, TN Harbortown Point Ventura, CA Wyndham Newport Overlook ® The Pocanos, PA Wyndham Newport Onshore Wyndham Resort at Fairfield Bay Wyndham Bentley Brook Wyndham Vacation Resorts Shawnee Village The Berkshires, MA Wyndham Long Wharf Fairfield Bay, AR Wyndham Taos Taos, NM Wyndham Inn on the Harbor Wyndham Ocean Ridge Wyndham Vacation Resorts King Cotton Villas Wyndham Vacation Resorts Steamboat Springs Steamboat Springs, CO Elysian Beach Resort Bluebeard’s Beach Club Wyndham Inn on Long Wharf Wyndham Bay Voyage Inn Wyndham La Belle Maison St Thomas, USVI Wyndham Vacation Resorts Great Smokies Lodge Wyndham Durango Newport, RI New Orleans, LA Wyndham Vacation Resorts Emerald Grande™ at Destin Wyndham Vacation Resorts at Majestic Sun Wyndham Resort at Fairfield Harbour New Bern, NC Wyndham Beach Street Cottages Wyndham Avenue Plaza Wyndham Nashville Nashville, TN Wyndham Bay Club II Wyndham Ocean Walk Wyndham Mountain Vista Wyndham Smoky Mountains Wyndham Vacation Resorts Lake Marion Smoky Mountains, TN Wyndham Vacation Resorts San Francisco Santee, SC Wyndham SeaWatch Plantation Myrtle Beach, SC San Francisco, CA Wyndham Ocean Boulevard Wyndham Branson at The Meadows Wyndham Harbour Lights San Diego, CA Wyndham Dye Villas at Myrtle Beach Wyndham Riverside Suites Wyndham La Cascada Wyndham Branson at The Falls San Antonio, TX Wyndham Pinetop Pinetop, AZ Wyndham Pagosa Pagosa Springs, CO Wyndham Vacation Resorts Panama City Beach Wyndham Bison Ranch Overgaard, AZ Panama City Beach, FL Resort Destination Wyndham Royal Sea Cliff Wyndham Tropicana at Las Vegas Wyndham Grand Desert Wyndham South Shore Wyndham Resort at Fairfield Mountains Wyndham Shearwater Wyndham Makai Club Cottages Resort Wyndham at The Cottages Las Vegas, NV Lake Tahoe, NV Lake Lure, NC Kaua‘i, HI (cont.) Destination Wyndham Mauna Loa Village Edisto Island, SC Durango, CO Destin, FL Daytona Beach, FL Branson, MO Big Island, HI Wyndham Angels Camp Angels Camp, CA Wyndham Kona Hawaiian Resort Wyndham Grand Lake Wyndham Anaheim Dolphin’s Cove Resort Resort Afton, OK Anaheim, CA Destination Our COmmitment tO Staying green Wyndham vacation Ownership recognizes that our business activities impact the earth and its resources. We have made a commitment to conserve resources, preserve natural habitats and prevent pollution. We Are Committed To: e Implementing environmental best practices in programs, products and services e Reaching our environmental impact targets and measuring performance e Engaging with our owners, guests, associates, vendor partners , and local communities to minimize our environmental impact through education and collaboration e Working with local, state and federal environmental laws and regulations e Seeking innovative products and methods to protect, preserve and conserve Our long term strategy includes continuous improvement of our practices and programs. Highlights of our commitment include: e Partnership with the Arbor Day Foundation to plant 1 Million Trees in our National Forests, and purchase Rainforest Alliance Coffee which protects and preserves the world’s Rainforests e Engaging our owners and employees by participating in local community environmental activities e Recycling waste, donation of used furniture , and the distribution of donated non-perishable food to local shelters through our Wishes by Wyndham program e Searching for opportunities to reduce energy and water consumption e Purchasing sustainable, safe and high quality products in the cleaning, maintenance and service delivery of each vacation experience Doing Your Part We appreciate your continued support of Wyndham Green by conserving energy, water and reducing waste. Throughout the world we live in, over 1 billion vacationers are on the move every year. It is more important than ever for travelers to minimize their individual impact on the earth’s natural resources. Your support enables us to: e Reduce operational costs e Control resort fees e Support resort renovations and retrofits e Implement smart solutions e Deliver a great, GREEN vacation experience TOGETHER, WE CAN MAkE A DIFFERENCE ONE vACATION AT A TIME. YOUR HOUSEWARES PACKAGE INCLUDES: DINNERWARE Dinner Plates Salad Plates Soup/Cereal Bowls Mugs Serving Bowl Platter SILVERWARE Dinner Knives Dinner Forks Salad Forks Dessert Spoons Teaspoons Serving Spoons TEMPERED GLASSWARE Double Old Fashioned Glasses Iced Tea Glasses Red Wine/All Purpose Glasses Plastic Tumblers COOKWARE 7-Piece Cookware Set Nonstick Skillet APPLIANCES Cuisinart® Blender Cuisinart® Coffee Maker Cuisinart Toaster Rice Cooker/Steamer** CLEANING/IRONING/UTILITY Broom and Dustpan Set Fire Extinguisher Iron Iron Organizer Ironing Board Sweeper Toilet Plunger with Holder BATH ACCESSORIES Soap Dish(es) Vanity Wastebasket(s) Hair Dryer(s) Hair Dryer Bag(s) BEDROOM ACCESSORIES Pant Hangers Hangers with Skirt Clips KITCHEN ACCESSORIES Bowl Scraper Cake Pan Can Opener 2 Casserole Dishes Coaster Set Colander Cookie Sheet Corkscrew Cutting Board(s) Grater Ice Cream Scoop 13-Piece Henckels Knife Block Set Measuring Cup Measuring Spoon Set 6-Piece Mixing/Storage Bowl Set Paper Towel Holder Pitcher Pizza Cutter Pizza Pan Roast Pan Salad Bowl Silver Tray Tongs Slotted Turner Basting Spoon Pancake Turner Slotted Spoon Vegetable Peeler Kitchen Wastebasket Whisk Placemats YOUR BEDDING PACKAGE INCLUDES*: Duvet Fitted Sheet Flat Sheet Bed Scarf Pillows YOUR LINEN PACKAGE INCLUDES*: Bath Towels Hand Towels Wash Towels *Linen and Bedding Products Produced by Sobel-Westex® **Available at some Hawaiian Properties. 21740 2012 AOM Res Mgmt Linen_7.25X9.75.indd 1 6/7/12 10:34 AM Mission As one of the core values of Wyndham Worldwide, Help Support our Local Charities we feel strongly that it is our responsibility to do We encourage our valued what we can to improve the world around us. It is owners and guests to help make because of this value to support our communities that Wishes by Wyndham was created. Our teams a difference for those in need. of volunteers work together to identify and support You may have noticed the Wishes charities that reflect our interests in children. by Wyndham food donation chest Our associates around the world collaborate on located within the lobby of this this shared mission while delivering service locally resort. We invite you to deposit any to the communities where we do business. unused, non-perishable food items Serious Fun Children’s Network in the chest to share with those Wyndham Vacation Ownership has adopted SeriousFun Children’s Network as our signature less fortunate. All food donations will be given on behalf of Wishes charity that we are supporting across the Company. by Wyndham to a local charity. With locations around the world, SeriousFun We thank you for your generosity! Children’s Network camps provide a carefree, nurturing, physically safe and medically sound setting for children with serious illnesses to experience the magic of camp. The Company has been a longtime supporter of the organization and maintains a strong relationship with the Victory Junction Gang Camp in North Carolina, Camp Boggy Creek in Florida and Camp Korey in Washington. In alignment with our mission, we encourage fundraising events to support children’s charities and will continue to improve the quality of life in children around the world. 00359-2012 CW Arbor Day_Wishes Directory Pg.indd 1 7/20/12 1:15 PM Things to Know Important Phone Numbers Emergency................................................ 911 Activities.......................................... Ext. 4706 Concierge.........................................Ext. 4701 Guest Services................................ Ext. 4700 Housekeeping...................................Ext. 4716 Maintenance.....................................Ext. 4711 Sales.................................................327-4210 Area Attractions You may obtain brochures from the Concierge for information on area attractions. For any local activities and attraction inquiries, touch 4701. Check-Out Check-out time is prior to 10 a.m. on your scheduled check-out date. Due to the time necessary to prepare the unit for the next guests, check-out times are strictly enforced. Club Wyndham® Plus Services For assistance concerning your reservations, contact Club Wyndham® at 1-800-251-8736. Credit Cards We accept Visa, MasterCard, Discover, American Express and JCB. Damages Each of our resort units is owned by individuals like you! Please be respectful of the units and their furnishings. Please use caution while smoking outside the units. Cigarette burns will greatly damage the flooring and furnishings. Any damages incurred during your stay will be charged to your guest folio. Fax Services The resort provides fax services. Please inquire at Guest Services. Incoming and outgoing faxes are $.50 for the first page and $.25 for each additional page. The fax number is 808-334-4799. Laundry Your unit is equipped with a washer and dryer for your convenience. Additionally, your unit has been supplied with towels and linens to last for the duration of your stay. If you require fresh linens, you may launder them utilizing your washer and dryer with the complimentary box of laundry detergent. We will only exchange towels on mid-week cleaning. Please contact housekeeping with any questions. Additional laundry detergent can be purchased from Guest Services. Lost & Found To report any articles lost or found, contact Housekeeping at Ext. 4716. The HOA and management cannot assume any responsibility for items of personal property that you or your guests have brought into the unit. Mail & Messages Any mail or packages addressed to guests vacationing at our resort are sent directly to the registration office. Our staff will call you when mail is received, and you may stop by Guest Services to pick it up when it is convenient for you. To ensure prompt arrival, all mail should be addressed as follows: Mr. & Mrs. (your name) c/o Guest Services Wyndham Kona Hawaiian Resort 75-5961 Alii Drive Kailua-Kona, HI 96740 There is a mail drop for outgoing mail at Guest Services. Maintenance We have an efficient, well-trained maintenance department that services the entire resort. Major problems take priority over smaller problems and will be handled accordingly. Housekeeping All maintenance problems should be reported to the maintenance department. Please let Guest Services know of any major problems that should be scheduled for repair during maintenance weeks. In-House Activities The maintenance department can be reached by touching 4711. For after-hours maintenance emergencies, please call Guest Services. Only true emergencies will be addressed after hours. All other concerns will be addressed immediately the following day. For questions on your cleaning service or additional housekeeping services, please contact Housekeeping at Ext. 4716. There is an additional charge for extra housekeeping services and extra linens. Wyndham Kona Hawaiian Resort provides a complete schedule of activities. You can contact the Activities Department directly at Ext. 4706 for any inquiries. CONSERVE OUR ENERGY RESOURCES This resort is using CFL bulbs to save energy. It’s just one more way we’re making a difference. Things to Know Manager Should you have any concerns during your visit, please contact the appropriate department manager: Guest Services........................................4700 Housekeeping.......................................... 4716 Maintenance............................................ 4711 Newspapers Recreation Please check the resort activity calendar for scheduled events, or touch 4706 for the Activities Desk. Swimming notice: Children under the age of 14 must be accompanied by an adult. Shopping The local newspaper, West Hawaii Today, is available at a coin-operated machine near the entrance of the exercise room. For information on local shopping, please stop by the Concierge, located near Guest Services. Occupancy Please remove all blankets, pillows and mattress pads when closing your sofa bed to avoid damage to the sleeper mechanism. The maximum number of persons permitted in our two-bedroom suites is six. The maximum number of persons permitted in our two-bedroom presidential is four. We are sorry, but rollaway beds are not available. Office Hours Guest Services is open 24 hours a day. The Club Wyndham® office is open every day from 9 a.m. to 3 p.m. Parking Parking spaces are not assigned. If you have more than two vehicles, use designated parking stalls. Please park your vehicle in designated parking stalls only. Any vehicle not parked in a designated parking stall is subject to being towed. Playing, skateboarding and in-line skating in designated parking areas is strictly prohibited. Pet Policy Pets, with the exception of service animals, are not allowed on resort property. We are sorry, but pets are not permitted in any of the units unless identified as a service animal. If you have a service animal, please notify Guest Services or management. If pets are discovered on the premises, they must be removed immediately, or a cost will be imposed on the owner of the pet to cover the costs of carpet and furniture cleaning and pest control. This rule is strictly enforced. Sleeper Sofas Supplies The supply of paper products, soap, etc., located in your unit is your supply for the week. Should you require additional supplies, please contact Guest Services for available items. REPLENISH OUR WATER RESOURCES This resort has converted to low-flow showerheads to save water. It’s just one more way we’re making a difference. Things to Know For Your Safety & Security Please familiarize yourself with the location of hallway fire exits and extinguishers. In the unlikely event of a fire, contact the operator and follow the basic procedures listed. IN THE EVENT OF EVACUATION: 1. Take your room key. 2. Test your door for heat and smoke before exiting. 3. If the hallway is clear, exit by the nearest available emergency exit. SHOULD THE DOOR BE WARM OR THE HALLWAY OBSTRUCTED: 1. Place wet towels at the base of the door. 2. Contact 911 giving your name, location, room number and number of people. 3. Stay low and avoid inhaling smoke. Once in your room, take a moment to locate the closest exit to be used in the event of an emergency. Ensure that all windows, connecting doors and sliding glass doors are locked upon arrival and check them periodically during your stay. If you doubt anyone’s identity, please call the operator for assistance. Do not answer the door in your unit without verifying who it is. If your unit is so equipped, use the door’s one-way viewer for your safety. Do not open the door to strangers or solicitors. If the person claims to be a resort employee, call Guest Services to verify. Safeguard and keep your room key with you at all times. Please contact Guest Services for a replacement key should you misplace it. Be sure to secure your deadbolt and security latch. Double check your door each time you close it to be sure it is closed and latched properly. Make sure you lock your door when leaving or after entering the unit. Place all valuables including electronics in the in-room safe if provided. Touch 0 for the Resort Operator if you see any suspicious activities. Keep valuables with you at all times when enjoying the pools or activities at the resort. For your safety and security do not order food and beverages from any fliers you find lying about the property. For a list of restaurants, including those offering delivery to our resort, please review the in-room guest services guide or contact Guest Services for suggestions. Avoid leaving valuables in your car. Place items out of sight in the trunk of your vehicle. This includes satellite radios, GPS units and other removable electronic devices. Never leave packages in the passenger compartment unattended. Telephone Instructions We are sorry, but we cannot bill calls directly to your unit. Our long distance service is provided by Sprint. 808 is the area code throughout all of the islands; calls to another island will be charged as long distance. Unit to Unit...Touch 4-Digit Extension Number Local Calls (no charge)...... Touch 9 + Number Long Distance ..............Touch 9+1+ Area Code + Number Toll-Free................ Touch 9+1+8xx + Number Credit Card/Collect ............ Touch 9+0 + Area Code + Number International (international rates apply) ........... Touch 9+011+ Country Code + City . Code + Number Trash Please place all household trash in the designated receptacles at the barbecue areas or in the trash containers placed throughout the property. Unit Supplies/Inventory Please check the supplies and inventory in your unit at check-in. Should you have any questions, please contact the housekeeping office. Deliveries of missing inventory items are made during the 9 a.m. to 5 p.m. office hours. Please place all kitchen items in their correct storage location after use. Voice Mail Instructions for Voice Mail Messages: • Lift the handset and touch 1000. Follow the prompts. Press 7 to listen to your messages. Press 5 to keep the current message. Press 3 to delete the current message. To Access Voice Mail from an Outside Phone: • Call your unit number (including area code if not using a local line). • During the prompted greeting, press * and follow the prompts to retrieve and delete your messages. Valuables Wyndham Kona Hawaiian Resort is not responsible for any items left inside your vehicle and/or your unit. Please ensure that all your valuable items are either in your locked safe or removed from your vehicle. RENEW YOUR COMMITMENT TO THE EARTH This resort participates in a recycling program to reduce waste. It’s just one more way we’re making a difference. Things to Know – Equipment List Air Conditioning Thermostat 1. For maximum comfort and energy conservation, the air conditioning is set at 70 degrees. 2. Please keep the sliding lanai doors completely shut to activate the airconditioning unit. If the sliding doors are not completely closed, the air-conditioning unit will not operate. Dishwasher 1. Use only electric dishwasher detergent in the dishwasher. 2. The correct amount of detergent should be used so that the dishwasher will not overflow. 3. Plastic items should NOT be placed in the dishwasher unless labeled “Dishwasher Safe,” and they should be placed on the top rack. Garbage Disposal 1. Be sure the water is running before and during operation of the disposal. 2. Direct any garbage to the disposal with water spray. 3. Never place fingers, silverware, bones or any other rigid item in the disposal. Ice Maker 1. Manual switch should be in the “ON” position. 2. Check the feeler arm to see if it is free to operate upward and outward over the top of the ice storage bin. Refrigerator 1. Controls should be set on “C” and “3.” Jetted Tub 1. The water level must be above the jets. 2. Set the time before entering the tub. Please be aware that not all jetted tubs have a timer. Wyndham Kona Hawaiian Resort House Rules The following house rules are set forth to allow all current and future owners and guests to realize the maximum enjoyment during their stay at Wyndham Kona Hawaiian Resort. The rules reiterate some provisions already set forth in the Declaration(s) and Bylaws and establish additional rules and regulations to provide for the safety, cleanliness, comfort and convenience of all guests of the resort. The house rules may be amended by only the Board of Directors, pursuant to the approval of a majority of the owners. Your failure to abide by the following rules may result in, among other things: 1. Your being fined or having other penalties imposed on you. 2. Suspension of your rights and privileges as an owner or occupant, including suspension of your reservations, exchange or use privileges. 3. Loss of your right to vote in any matter requiring the approval of the owners. 4. All of the above. General Rules 1. Check-in time is 4 p.m. Check-out time is 10 a.m. You must leave the unit and remove all of your belongings at or before check-out time. Failure to do so could result in an additional charge of one full day’s use. 2. All owners, occupants and guests shall exercise extreme care and not cause or permit excessive noises that may disturb other occupants. Quiet time at the resort is from 10 p.m. to 7 a.m. Consideration of others should be exercised at all times. Noise from whatever source should be controlled so as not to disturb or annoy other guests. 3. No garbage, refuse or trash of any kind shall be thrown, placed or kept on any common element other than disposal facilities provided for such purposes. 4. Towels, bathing suits or any other items may not be hung from the lanais or lanai furniture, nor shall lanais be used for storage or any other purpose that may distract from the appearance of the buildings. 5. Proper attire is required at all times in all common elements of the resort. No nudity is permitted on the lanais of your unit or any common areas of the resort. 6. Upon check-in, you should report any existing damage or deterioration to your assigned unit or its common furnishings to Guest Services as soon as possible so that you will not be charged for it. Missing or damaged items will be charged to the owner who last used the unit or to their guest. All units are cleaned and inspected prior to every arrival. You are responsible for any damage, other than normal wear and tear, done to a unit and its common furnishings during your stay. Care of the unit includes timely removal of your personal property from your assigned unit at check-out time. Anything left in the unit after check-out will be stored for 30 days. After that period, it will be treated as abandoned. 7. Occupants shall not use or permit to be brought into the project any flammable oils, fluids or other explosives or articles deemed extra hazardous to life, limb or property without the written permission of the Board. 8. There are no fireworks of any type allowed on the resort grounds. 9. Soliciting is not allowed on resort grounds. 10. Motor vehicle speed throughout the resort is 5 mph. 11. No owner or occupant shall place or permit any signs, awnings, canopies or advertising matter or decoration within or without an apartment that shall be visible from outside of the apartment. 12. Pets are not allowed on the property unless they are service animals. However, the resort management should be notified prior to arrival. 13. Skateboards, in-line skates, etc., are not allowed on the resort. Wyndham Kona Hawaiian Resort House Rules Pool Rules The pool and hot tub are for the exclusive use of owners and guests. Swimming pool and hot tub hours are from 8 a.m. to 10 p.m. 1. There are NO lifeguards on duty. Parents and/or guardians are responsible for the safety and conduct of their children when using the pool and hot tub. Children under the age of 14 must be accompanied and supervised by an adult in all pool areas. 2. Babies are required to wear swimming diapers while in the pool. An accident that creates a situation where the pool or hot tub must be drained and cleaned will become the financial responsibility of the parent/guardian. 3. Glass or other breakable containers may not be used in the pool area. If the pool must be drained because of broken glass or other material, the responsible owner will be liable for the costs involved. 4. Radios and electronic equipment must be played at a level to avoid disturbance of others. Use only battery-operated radios and equipment in the pool/hot tub areas. 5. Bathing suits are required at all times. 6. Loud and boisterous activity is not allowed. 7. Running in the pool area is not allowed. 8. Diving is not allowed. 9. Hot tub use is limited to 10 people at a time with a 20-minute time limit when others are waiting. Barbecues Barbecues and surrounding areas must be left in clean condition and all personal cooking items removed after each use. 1. Coal, firewood and lighter fluid may NOT be used at any time. 2. The barbecue units are not to be tampered with or removed at any time. Report any malfunctions immediately. 3. Instructions posted on each unit must be read and understood before use. 4. No open-flame cooking is allowed on unit lanais. Housekeeping Service Housekeeping service is provided to all units before check-in. Additional housekeeping service is available for an extra charge. 1. Guests that have abused the unit or caused excessive cleaning will be charged accordingly. 2. Unit amenities such as soaps, paper products and coffee supplies are provided as a complimentary package upon your checkin. It is your responsibility to further supply your unit during your stay. Maintenance Service & Repair Maintenance of the property and all items on the property is the responsibility of our maintenance department. Please report all maintenance issues immediately. Having Fun On-Site Activities Please note that some amenities and activities may have a minimal fee. Aloha Welcome Party Arts and Crafts Barbecue Stations Botanical Walk Exercise Room Heiau’s (Hawaiian Sacred Landmark) Mahalo Thursday Party Pool & Hot Tub Tropical and Native Fruits and Flowers Activities Department................... Ext. 4706 Please contact the Activities Department regarding any questions about the activities or the activities schedule. Nearby Attractions The Big Island of Hawaii offers many wonderful activities and attractions. Please contact the concierge for more information. Air Tours Dining and Entertainment Hamakua Scenic Drive Hapuna State Beach Kahalu’u Beach Park Kaloka Honokohau Harbor King Kamehameha Statue in Hawi Magic Sands Beach Pu’uhonua O Honaunau National Historic Park Shopping Sportfishing Volcanoes National Park Water Activities Charters / Tours / Rentals Atlantis Submarines...................... 327-4602 Blue Sea Cruises Kailua Pier....................................... 331-8875 Big Island Air................................. 329-4868 Hawaii Forest & Trail..................... 331-8505 Island Hoppers................................ 329-0018 Kahua Ranch Sunset Dinner Show... 882-7954 Kohala Zipline................................ 331-3620 Kona Eco Adventures....................889-5111 Paradise Helicopters..................... 969-7392 Scooter Bros. 75-5829 Kahakai Road..................... 327-1080 Please see the concierge for discounts, reservations and information. Bold listings indicate an ad is located in this directory. Having Fun Fishing Hooked Up Sportfishing.................. 960-5877 Sea Wife Charters Honokohau Harbor.......................... 329-1806 Golf Waikoloa Beach Resort Golf Club Kohala Coast................................... 886-7888 Helicopter Tours Paradise Helicopters..................... 969-7392 Horseback Riding Naalapa Stables.............................. 775-0419 Pani’olo Adventures......................... 889-5354 Kayaking - Keauhou Bay Ocean Safaris................................ 326-4699 Rafting/Snorkeling Captain Zodiac Honokohau Marina.......................... 329-3199 Dolphin Discoveries...................... 322-8000 Fair Wind Big Island Ocean Guides................................ 322-2788 Surfing & Paddleboarding Kahalu’u Bay Surf & Sea 78-6685 Ali’i Drive........................... 322-4338 Please see the concierge for discounts, reservations and information. Bold listings indicate an ad is located in this directory. About Our Area Airports Hilo International Airport, Hilo................. 961-9321 Kona International Airport....................... 329-3423 Banks / ATMs Bank of Hawaii 74-5457 Makala Boulevard.................326-3900 First Hawaiian Bank 74-5593 Palani Road......................... 329-2461 Bowling Medical Keauhou Urgent Care Center 78-6831 Alii Drive, Suite 416............. 322-2544 Nail Services Aloha Nail Company 75-6000 Ali’i Drive.............................. 331-1246 Pharmacies Longs Drugs Store 75-5595 Palani Road......................... 329-1380 78-6831 Alii Drive.............................. 322-5122 Kona Bowl 75-5591 Palani Road......................... 326-2695 Walmart 75-1015 Henry Street........................ 334-0552 Groceries / Liquor Places of Worship KTA Super Store 74-5594 Palani Road......................... 329-1677 76-6831 Alii Drive.............................. 322-2311 Safeway 75-1027 Henry Street........................ 329-2207 Hospitals Kona Community Hospital 79-1019 Haukapila Street, Kealakekua... 322-9311 North Hawaii Community Hospital 67-1125 Mamalahoa Highway, Waimea ........................................................... 885-4444 Massage Services / Spa Aloha Healing Massage & Acupuncture ........................................................... 937-1288 Chantal’s LLC Spa & Boutique 75-5744 Ali’i Drive.............................. 329-1999 Calvary Community Church 76-4295 Leilani...................................329-1440 Church of Christ Kona Waikoloa.............................................883-8295 Kona Baptist Church Kuakini Highway at Puuloa Road.......322-3355 Kona Church of God 73-4530 Mamalahoa Highway............325-7588 Kona Church of the Nazarene 74-5100 Palani Road..........................329-7771 Kona United Methodist Church 74-4960 Palani Road..........................329-5842 St. Michael’s Catholic Church 75-5769 Alii Drive...............................326-7771 Hó õla Spa 78-128 Ehukai Street......................... 930-4848 Bold listings indicate an ad is located in this directory. About Our Area Restaurants Amici Ristorante Italiano 75-5563 Kaiwi Street......................... 322-9582 Annie’s Island Fresh Burgers 79-7460 Mamalahoa Highway........... 324-6000 Bongo Ben’s Island Café 75-5819 Ali’i Drive.............................. 329-9203 Buns in the Sun Bakery Deli 75-5595 Palani Road, #A10.............. 326-2774 Shopping Kama’aina Diamond Co. Kona at Safeway Crossroads............ 331-1904 Waikoloa at Queens’ MarketPlace..... 886-4367 Queen’s Marketplace Waikoloa Beach Resort Kohala Coast..................................... 886-8822 Shopping Centers / Malls Crossroads Shopping Center 75-1000 Henry Street Daylight Mind Restaurant & Cafe 75-5770 Ali’i Drive.............................. 339-7824 Hilo Shopping Center Hilo.....................................................935-6499 Get Sum’ Pizza & Organic Salad 75-5813 B Ali’i Drive.......................... 327-4555 Keauhou Shopping Center 78-6831 Alii Drive, Suite 234..............322-3000 Habaneros Grill Ali’i & Walua Road.................................. 329-2814 Parker Ranch Center 67-1185 Mamalahoa Highway, #27 Kamuela.............................................885-7178 Huggo’s 75-5828 Kahakai Road...................... 329-1493 Humpy’s Big Island Alehouse 75-5815 Alii Drive.............................. 324-2337 Island Lava Java Bistro & Grill 75-5799 Ali’i Drive, Kona................... 327-2161 Highlands Shopping Center, Waikoloa Village................................ 769-5202 Prince Kuhio Mall 111 East Puainako Street, Hilo...........959-3555 Theaters Wallace Theaters.....................................327-0444 Island Ona Loa Grill 75-5799 Ali’i Drive.............................. 339-3037 Kenichi Pacific Sushi & Fusion Cuisine 78-6831 Alii Drive.............................. 322-6400 Lavernes Sports Bar 75-5819 Alii Drive.............................. 331-2633 Los Habaneros Keauhou Shopping Center................ 324-4688 Sakura 75-1027 Henry Street........................ 329-1888 Thai Rin Restaurant 75-5799 Ali’i Drive.............................. 329-2929 Bold listings indicate an ad is located in this directory. 2014 Local Merchants Call Today 808-329-4868 • www.bigislandair.com 2014 Local Merchants 25% DISCOUNT FOR WYNDHAM GUESTS 2014 Local Merchants WAIKOLOA BEACH RESORT “The Gathering Place of the Kohala Coast” Queens’ MarketPlace Your Experience Starts Here! Located within Waikoloa Beach Resort, Queens’ MarketPlace is the newest shopping complex along the Kohala Coast. It is co conveniently located in walking distance to the breathtaking, white sand beach, `Anaeho`omalu Bay. Queens’ MarketPlace offers a complete gourmet market, island and contemporary fashions and gifts, ocean and biking activities, a day spa, jewelry, art gallerie specialty coffee and confections, fun galleries, stores for the children and teens, and much more. Also available are affordable family dining options within the gourmet market, at the Ono Food Court, Charley’s Thai Cuisine, Romano’s Macaroni Grill and Sansei Seafood, Steak & Sushi Bar. CENTER HOURS OPEN 9:30AM - 9:30PM Daily Restaurant and Food Court hours may vary. Free Monthly Concert Series every 3rd Saturday. Free outdoor movies every 4th Saturday. 886-8822 QUEENSMARKETPLACE.NET The destination along the sunny Kohala Coast where culture meets lifestyle Aina Le`aArby’sBike Works Beach and SportsBlue Ginger FamilyBlue Wilderness Dive Adventures Century 21 All IslandsCharley’s Thai CuisineClaire’sDairy Queen/Orange JuliusExclusive DesignsGenesis Galleries GigglesHawaiian Quilt CollectionHilton Grand Vacations ClubIppy’s Hawaiian BBQIsland Gourmet Markets Island PearlsKama`aina Diamond CompanyKing & Queen Salon & Day SpaLemongrass ExpressLids Local Lizard & FriendsLocal MotionMarble Slab CreameryOcean SportsPac SunPacific Nature Paradise Pizza & GrillPersimmonQuiksilverReyn’sRomano’s Macaroni GrillSansei Seafood, Steak & Sushi Bar Co Starbucks CoffeeSubwaySunglass HutWaikoloa RealtyWishard Gallery 2014 Local Merchants 2014 Local Merchants C hantal’s S pa & B outique LLC R E J U V E N A T E MIND, BODY & SOUL Massage, Facials & Waxing Unique Gif ts Made In Hawaii SPA SERVICES FOR MEN & WOMEN SPECIAL: SEE CONCIERGE FOR YOUR ALOHA PRIVILEGES CARD FOR DISCOUNTS Located in “The Tower" at Kona Inn Shopping Village 75-5744 Alii Drive, Ste. 108, Kailua-Kona Call for an appointment or just stop on by (808) 329-1999 BOUTIQUE Local & Unique Gifts Hand Crafted & Handmade from Hawaii SPECIAL: Coconut Sunrise Tropical Mango & Lemongrass Pink Hawaiian Plumeria Hawaiian White Ginger Seaside Pikake & Water Lily Red Guava with Island Citrus SEE CONCIERGE FOR YOUR ALOHA PRIVILEGES CARD FOR DISCOUNTS 2014 Local Merchants YOU’VE SAVED UP FOR THIS ALL YEAR... WHY SETTLE FOR SECOND BEST? GUIDED OCEAN SAFARI ADVENTURES SINCE 1994 FAMILY OWNED & OPERATED Tours & Rentals KAYAK • SNORKEL STAND-UP KONA See... Dolphins Whales Turtles Paddleboard Lessons & Rentals at Keauhou Bay Tours $60 • Lessons $60 (2hrs) • Rentals ($25hr) Cliff Jumping! Hawaii Licensed & Permitted Hawaii Lifeguard Certified Sea Caves... Night Manta Snorkel Professionally Guided Tours All Tours Include Snacks, Drinks, Snorkel Gear & Fun! We Are Kona’s Premier & Original Kayak Outfitters 808 CALL FOR RESERVATIONS 326-4699 WWW.OCEANSAFARISKAYAKS.COM To Volcano 11 & Hilo 19 Kona Airport Kamehameha III Rd. Palani Rd. KAILUA KONA TOWN Kailua Bay OCEAN SAFARI'S rentals & shop Keauhou Bay 2014 Local Merchants Worlds of Beauty and Contrast Guided Nature Adventures ● Hawaii Volcanoes National Park Adventures ● Private Waterfalls ● Mauna Kea Summit ● Rainforest & Wildlife ● Highlights & Heritage Full & Half Day Adventures ● All Inclusive & Award Winning hawaii-forest.com | 808-331-8505 HAWAII FOREST & TRAIL Your Guide to BIG Adventure ures 2014 Local Merchants Soar Through the Rainforest! NEW! Waterfall Zip & Dip Adventure Hawaii’s Finest Aerial Adventure ● 9 Ziplines, 5 Suspension Bridges & a Rappel. ● Zip, trek and rappel from 13 different tree platforms. A true canopy adventure! ● 2 Certified Guides per group of 8 - 9 riders for shorter waits between zips. ● Twin WhisperLinesSM for a 50% quieter ride through the forest. 3 Hours of Tree-Top Fun! kohalazipline.com | 808-331-3620 Your Guide to BIG Adventure 2014 Local Merchants ISLANd LAVA JAVA Bistro Fare with a Fresh Island Flair casual Oceanside Dining full table service with an incredible View. Dine-in or take-Out. Proud ly Wireless hotspot, too! serv ing 10 0% kona cof fee Breakfast & Org an Island Eggs Benedict; Omelettes; espres ic so! Waffles & Pancakes; Granola, Yogurt & Papaya;.. House-Made Cinnamon Rolls and Goodies; 100% Kona Coffee; Organic Espresso; plus Fresh Juice Bar! Lunch Fresh Fish Tacos, Grilled Sunset Burger, Organic Greens Salads, Housemade Gourmet Pizza, Roasted Veggie Wrap plus other Vegetarian Options! Dinner Macadamia Nut Crusted Fresh Catch, Guava BBQ Ribs, Blackened Ahi Bruschetta, Lehua’s Organic Baby Romaine Caesar Salad, Housemade Gourmet Pizza, Vegetarian Options and more! Make Dinner reservations & check out our full Menus Online! two Locations on the Big island of hawaii! ali’i Drive in kona & Waikoloa road in Waikoloa Village 2014 Local Merchants Best sales job you’ve NEVER heard about. • Top Commissions Paid • Lodging & Food Paid • Local & Regional Travel If this unique opportunity is one that appeals to you, contact us today! The advertising in this directory was sold by a North American Directory Services professional. 1-800-638-8445 ext. 120 320 East 27th Street Loveland, Colorado 80538 Fax 970.635.9115 info@guideaguest.com · www.guideaguest.com 2014 Local Merchants Voted BEST BURGER in West Hawaii 2011, 2012 & 2013 islan df Annie’s urgers b sh re Kealakekua, HI 808-324-6000 Fresh Fish, Salads, Soups Local Organic Ingredients • Beautiful Lanai Seating On-site, Sustainable Garden • New, Expanded Full Bar Open Every Day 11am-8pm www.anniesislandfreshburgers.com 79-7460 Mamalahoa Hwy., Kealakekua, HI 96750 Mango Court - Kona Coffee Country 2014 Local Merchants At Annie’s, we use the freshest of local produce, seafood and grass-fed Island-raised beef. We offer organic and creative dishes that reflect the quality of local ingredients and our desire to provide value The Ultimate Classic Burger .......................... $13.95 A thick, hand-formed, locally raised beef patty topped with melted sharp cheddar cheese. Served on a classic bun. Add bacon - $1.95 The BBQ “South Point” Burger ..................... $14.35 Delicious Island-glazed beef with our southernmost island-style BBQ sauce. Topped with avocado, cheddar cheese, and a crispy onion ring. Served on a classic bun. The Steakhouse Burger................................ $14.35 A juicy beef patty with fresh sautéed Hamakua mushrooms, gorgonzola and arugula. Topped with parsley caper relish. Served on a toasted ciabatta roll. The Bacon Swiss Burger............................... $14.35 A thick burger topped with hardwood smoked bacon, maple caramelized onions and melted swiss cheese. Served on a toasted ciabatta roll. The South Kona Sauté Burger........................ $14.35 A fresh beef patty with melted Swiss, and our special South Kona steak sauce. Topped with sautéed Hamakua mushrooms and red onions, and served on a toasted classic bun. The Bacon Bleu Burger ................................ $14.35 Juicy Island raised beef smothered with our creamy garlic bleu cheese sauce. Topped with thick bacon and served on a toasted traditional bun. SIDES & SALADS Classic French Fries....................................... $4.95 Garlic Basil French Fries................................. $5.95 Sweet Tempura Onion Rings ........................... $5.95 Purple Potato Salad ...................................... $4.95 Creamy Coleslaw .......................................... $4.95 Pesto Macaroni Salad .................................... $4.95 Soup of the Day ................... Cup $4.50...Bowl $6.95 Garden Salad (Add Chicken $6.95 • Add Fresh Fish $7.95) .... $10.95 B.L.T. Salad............................................... $10.95 Mango Court Chicken Salad ........................... $17.95 Side Salad................................................... $5.95 Voted BEST BURGER in West Hawaii 2011, 2012 & 2013 808-324-6000 79-7460 Mamalahoa Hwy., Kealakekua, HI 96750 Mango Court - Kona Coffee Country FISH, CHICKEN & VEGGIE The Good Karma Burger ............................... $14.35 A hearty grilled portabello mushroom stuffed with a bulgur and Parmesan blend, dressed with lime tahini mayonnaise and roasted peppers. Served on a toasted ciabatta roll. The Mãla Burger......................................... $14.35 A vegan patty of chickpeas, herbs, pablano pepper, carrot, garlic and onion. Pan-fried topped with tzatziki sauce and lime coleslaw. Served on a whole wheat bun. For totally vegan sandwich try it with our parsley caper relish on a ciabatta bun. The Mango Court Chicken Sandwich ................ $15.35 Tender free-range chicken breast topped with creamy goat cheese, peppery watercress and Annieʼs sweet and sour mango chutney. Served on toasted sourdough. The Chicken Guacamole Sandwich .................. $15.35 A juicy chicken breast topped with melted pepper jack cheese, and smothered with our zesty house-made guacamole. Served on a toasted classic bun. The Fresh Catch Wasabi Sandwich .................. $17.95 The freshest fish of the day marinated and grilled to your liking, topped with our special Wasabi sauce, tempura onions and cucumber. Served on toasted sourdough. The Poke Cake Burger ................................. $17.25 Panko coated patties made with our fresh sesame and shoyu-seasoned fish. Fried and complemented by sliced avocado and our special cucumber aioli. Served on a classic bun. Fish & Chips .............................................. $17.25 Locally caught fresh fish coated in our famous tempura beer-batter, then fried to perfection. Served with a hearty portion of hand-cut fries, house-made aioli sauce, coleslaw and a lemon wedge. DESSERTS Annie’s Cookies ........................................... $3.25 Dark Chocolate Pudding ................................. $5.50 Dawn’s Philly Cheescake ................................ $5.50 Root Beer Float............................................ $6.50 Tropical Dreams Ice Cream.................... (one scoop) $2.95 (two scoops) $5.50 Annie’s burgers sh re islan df BURGERS & SANDWICHES Our burgers & sandwiches come with local vine-ripe tomatoes, organic lettuce, Annieʼs-made pickles, and red onions. Also included is your choice of our hand-cut fries, creamy colesalw, pesto-mac salad or house made purple potato salad 2014 Local Merchants Ziplining, ATV Rides & Nature Hiking On the misty slopes of Mauna Loa at Kaawaloa Hawaiian Forest visit a Rare Native Hawaiian rainforest. You’ll experience towering untouched Koa & Ohia trees, native plants and native birds you may see and hear only on Hawaii Island. A truly unique Hawaiian experience! Nature Hiking ATV Rides • Eight Exhilarating and Dramatic Ziplines on Tree to Tree Platforms • Two Suspensions Bridges • Accompanied by Two Guides at All Times • A Chance to Fly With Our Native Birds • Refresh with a Light, Locally Made Snack in Our “Ohia Hut” • Exotic Wildlife Exotic Animals (808) 889-5111 • www.konazip.com Packages Available
