the entire directory in format here

Transcription

TABLE OF CONTENTS
TIPS FOR USING THE DIRECTORY
2
QUICK REFERENCES:
Emergency
3
Health
16
Aboriginal Organizations
4
Housing
18
Addictions
5
Legal
19
Advocacy
6
Men
21
Children
7
Parent Support
22
Community Halls & Centres
9
Seniors
23
Community Info (Civic/Regional)
10
Support Groups
24
Education
11
Thrift Stores (Non-Profit)
25
Employment Search
12
Transportation
26
Financial Assistance
13
Women
27
Food
Gay, Lesbian, Transsexual &
Bisexual Support
14
Youth
28
15
DIRECTORY LISTINGS:
Section A
30
Section M
117
Section B
41
Section N
126
Section C
51
Section O
132
Section D
81
Section P
135
Section E
84
Section Q
143
Section F
88
Section R
145
Section G
92
Section S
149
Section H
94
Section T
163
Section I
103
Section U
169
Section J
106
Section V
171
Section K
108
Section W
184
Section L
111
Section Y
188
INDEX
189
1
TIPS FOR USING THE DIRECTORY
This Directory is intended to provide easy access to services and to be user friendly. Below are
some tips for easy access:
1. Quick References are a compilation of categories divided into themes. Only the listing
name and phone number are given and occasionally a brief description.
2. The Directory lists services in alphabetical order and is divided by letters of the alphabet
starting with Section A and ending with Section Y. To help in searching for listings, the
Index lists all services found in the Directory.
3. All listings beginning with Comox Valley, BC, Canadian and The will be listed
according to the next word after. For example Comox Valley Aboriginal Head Start
Program will be listed in Section A as Aboriginal Head Start Program, Comox Valley. The
exception has been made to those companies, organizations and businesses that have
expressed the wish to be listed by their appropriate name.
4. All toll free numbers start with 1.
5. TDD/TTY Definition: a special device that allows people who are deaf, hard of hearing
or speech-impaired to use the phone to communicate, by allowing them to type text
messages.
2
QUICK REFERENCE
EMERGENCY
Police
Ambulance
Fire
Community Based Victim Services
911
250-338-7575
Comox Valley Family Services Association
Crisis Intervention Nurse Access
1-888-494-3888
Vancouver Island Crisis Line
Emergency Support Services, Comox Valley
Helpline for Children
250-334-8890
310-1234
(to report child abuse)
no area code needed
Lilli House
Transition Society, Comox Valley
(emergency shelter for abused women and 24 hour crisis line)
Nurseline, BC
250-338-1227
811
(registered nurse available 24 hours)
Poison Control Centre
1-800-567-8911
RCMP Victim Services
250-334-5979
Salvation Army Emergency Shelter
250-338-2533
St. Joseph’s General Hospital
250-339-2242
Substance Use Intervention Nurse
250-339-1573
(information, referral and support to victims of crime and tragedy)
(for men and women, 19+ years of age)
Office hours: Monday – Sunday 9am to 4pm
For an after hours emergency call St. Joseph’s Hospital or 911
Suicide Hotline
1-800-784-2433
Vancouver Island Crisis Line
1-888-494-3888
3
QUICK REFERENCE
ABORIGINAL ORGANIZATIONS
LISTED RESOURCES
PHONE
Aboriginal Education Services
250-331-4040
Aboriginal Head Start Program, Comox Valley
250-334-2477
Upper Island Women of Native Ancestry
Indian Residential School Survivors Society
(survivors line)
Kwakiutl District Council Health: K’omox Band
Laichwiltach Family Life Society
1-800-721-0066
250-339-6591
1-877-777-8222
(located in Campbell River, BC)
M’Akola Housing
250-923-4145
Miki’siw Métis Association
250-339-5843
Native Courtworker & Counselling Association of BC
250-287-2328
250-334-9591
Wachiay Friendship Centre
250-338-7793
BC Housing (low cost housing for people of First Nations status)
4
QUICK REFERENCE
ADDICTIONS
LISTED RESOURCES
PHONE
AIDS Vancouver Island
250-338-7400
Alano Club
250-338-0041
Al-Anon
250-338-2947
(needle exchange)
Alcohol & Drug Information and Referral Service
1-800-663-1441
Alcoholics Anonymous
250-338-8042
Mental Health & Substance Use Services
250-331-8524
Mental Health Info Line
310-6789
Nar-Anon Family Group
250-334-2392
BC Partners for Mental Health and Addictions Information
Narcotics Anonymous
1-877-379-6652
Problem Gambling Information and Referral Service
1-888-795-6111
250-338-7144
1-866-708-2872
Recovery Centre, Comox Valley
Sex Addicts Anonymous
1-800-477-8191
Sexaholics Anonymous
1-888-357-8104
Smoker’s Helpline
1-877-455-2233
Canadian Cancer Society
Substance Use Intervention Program
250-339-1573
St. Joseph’s Hospital
Vancouver Detox
1-866-658-1221
Youth and Family Substance Use Services
John Howard Society
5
250-338-7341
QUICK REFERENCE
ADVOCACY
LISTED RESOURCES
Advocacy Access Program
PHONE
1-800-663-1278
BC Coalition of People with Disabilities
250-338-7400
(people affected by HIV, AIDS and Hep C)
BC Centre for Elder Advocacy & Support (BC CEAS)
1-866-437-1940
Confederation of Parent Advisory Councils, BC
1-866-529-4397
Eureka Support Society
(for adults who have a persistent mental illness)
250-334-4035
Head Injury Society, Comox Valley
250-334-9225
Island Deaf & Hard-of-Hearing Centre
Public Interest Advocacy Centre, BC
1-877-424-3323
604-687-3063
Representative for Children and Youth
1-800-476-3933
Salvation Army Community & Family Services
250-338-5133
Senior Peer Counselling
250-871-5940
Spinal Cord Injury BC
1-800-689-2477
Support Our Seniors, Comox Valley (SOS)
250-334-2321
Wachiay Advocacy Centre
250-338-7793
ext. 229
6
QUICK REFERENCE
CHILDREN
LISTED RESOURCES
PHONE
Baby Talk – Moms and Babes
Courtenay Recreation
250-338-5371
Boys & Girls Clubs of Central Vancouver Island
250-338-7582
Child & Adolescent Outreach: Suicide Prevention
250-702-6880
Child Care Subsidy Service Centre
1-888-338-6622
Child Development Association, Comox Valley
Child Find, BC
250-338-4288
1-888-689-3463
Children Who Witness Abuse Program
250-897-0511
Comox Tot Stop
Comox United Church
250-339-3966
250-338-7575
Healthy Kids Program, BC
1-866-866-0800
Ministry of Social Development & Social Innovation
Helpline For Children
310-1234
Ministry of Children and Family Development
no area code needed
Hornby and Denman Community Health Care Society
250-335-2885
John Howard Society
250-338-7341
7
QUICK REFERENCE
CHILDREN
LISTED RESOURCES
Kids Help Phone
PHONE
1-800-668-6868
Kidstart Program
John Howard Society
250-338-7341
250-286-0611
Library Storytime
250-339-2971 (Comox)
250-334-3369 (Courtenay)
(CV)
(CR)
Ministry of Children & Family Development
250-334-5820
Pacific Care
250-338-4288
Public Health Nursing
250-331-8520
Rainbows
250-339-3966
(daycare referral)
Vancouver Island Health Authority
(support for grieving children, ages 5 – 11)
Representative for Children & Youth
1-800-476-3933
Salvation Army Parent Child Resource Centre
250-338-6200
Sexual Abuse Intervention Program
250-338-7575
Scouts Canada, Comox Valley District
250-339-2424
Today and Tomorrow Learning Society
250-338-8445
Wachiay Youth Legacy Programs
250-338-7287
YANA: You Are Not Alone
250-871-0343
8
QUICK REFERENCE
COMMUNITY HALLS & CENTRES
LISTED RESOURCES
PHONE
Black Creek Community Association
250-337-5190
Comox Recreation Centre
250-339-2255
250-338-5371
Cumberland Recreation Institute
250-336-2231
PLAY (Providing Leisure Access for You)
250-334-9222
Union Bay Community Hall
250-335-2500
Comox Valley Sports & Aquatic Centres
9
ext. 222
QUICK REFERENCE
COMMUNITY INFO (CIVIC/REGIONAL)
LISTED RESOURCES
PHONE
Chamber of Commerce, Comox Valley
250-334-3234
City of Courtenay
250-334-4441
Comox Valley Regional District
250-334-6000
MLA – Don McRae
250-703-2422
Town of Comox
250-339-2202
Provincial Member of the Legislative Assembly
Vancouver Island Visitor Centre, Comox Valley
1-855-400-2882
Village of Cumberland
250-336-2291
Welcome Wagon
250-338-8024
10
QUICK REFERENCE
EDUCATION
LISTED RESOURCES
PHONE
Aboriginal Education Service
250-331-4040
Adult Learning Centre
250-338-9906
Community Policing & Media Relations
250-338-1321
Glacier View Secondary Centre
250-338-2752
Nala’atsi Alternate Program
250-331-4040
School District 71
Comox Valley Community Adult Literacy and Learning Society
RCMP Courtenay Detachment
School District 71
Navigate (North Island Distance Education School)
North Island College (NIC)
250-337-5300
1-800-663-7925
250-334-5000
Open Learning Agency
1-877-664-4094
School District No. 71, Comox Valley
250-334-5500
11
QUICK REFERENCE
EMPLOYMENT SEARCH
LISTED RESOURCES
Job Options BC
Vancouver Island Vocational and Rehabilitation Service
Ltd. (VIVRS)
Work BC Employment Services Centre
Creative Employment Access Society
12
PHONE
250-338-9183
1-888-388-4217
250-871-0798
1-888-753-4225
250-334-3119
QUICK REFERENCE
FINANCIAL ASSISTANCE
LISTED RESOURCES
PHONE
Bus Pass Program
1-866-866-0800
Canada Pension Plan (CPP)
1-800-277-9914
1-888-338-6622
Compassionate Care Benefits
1-800-206-7218
Credit Counselling Society
1-888-527-8999
Crime Victim Assistance Program, The
1-866-660-3888
Crisis Supplement
1-866-866-0800
Employment Insurance
1-800-206-7218
Income Security Program
1-800-277-9914
1-866-866-0800
1-866-660-3194
1-800-663-9122
Service Canada Centre, Comox Valley
1-800-622-6232
Shelter Aid For Elderly Renters (SAFER)
1-800-257-7756
Special Transportation Subsidy
1-866-866-0800
Service Canada – Courtenay
Emergency Social Services After Hours:
4:30pm – 12:30am
12:30am – 8:00am
BC Housing
13
QUICK REFERENCE
FOOD
LISTED RESOURCES
PHONE
250-338-7400
Food Bank
250-338-0615
Lush Valley Food Action Society
250-331-0152
(Tuesday lunch program for individuals living with AIDS, HIV and Hep C)
Meals on Wheels
250-331-8522
Home and Community Care: VIHA
(for seniors or housebound individuals)
Salvation Army
250-338-5133
(bagged lunch program each Tuesday)
Sendial
1-800-663-9203
Thrifty Foods
Sonshine Lunch Club
250-334-4961
St. George’s United Church
(soup kitchen 5 days per week)
St. Vincent De Paul Society
250-334-0070
(emergency food)
250-339-2625
1-866-216-2655
Valley Home Meals
(for seniors or housebound individuals)
Wachiay Helping Hands
250-338-7793
14
QUICK REFERENCE
GAY, LESBIAN, TRANSSEXUAL
AND BISEXUAL SUPPORT
LISTED RESOURCES
Qmunity: BC’s Queer Resource Centre
15
PHONE
604-684-5307
QUICK REFERENCE
HEALTH
LISTED RESOURCES
PHONE
250-338-7400
Arthritis Answers Line, The
1-800-321-1433
250-338-5454
Care-A-Van: Mobile Health Clinic
comoxbay@mail.com
Clinical Prevention Services – STI Control
College of Physicians & Surgeons of BC
604-707-5603
1-800-461-3008
Comox Valley Diabetes Education Centre
250-339-1568
Cumberland Health Centre
250-331-8505
Health & Seniors Information Line
811
HealthLink BC
811
1-866-866-0800
Home & Community Care
250-331-8522
250-335-2885
Hospice Society, Comox Valley
250-339-5533
Ministry of Housing & Social Development
Kelty Resource Centre
(virtual resource centre for adults with eating disorders and
all ages mental health and addictions)
Kwakiutl District Council Health: K’omox Band
Medic-Alert Foundation, Canadian
1-800-665-1822
250-339-6591
1-800-668-1507
16
QUICK REFERENCE
HEALTH
LISTED RESOURCES
Medical Services Plan Subscriber Information
Mental Health Info Line
Newborn-Mother Hotline
Public Health Nursing: VIHA
North Island Regional Eating Disorder Program
PHONE
1-800-663-7100
310-6789
250-331-8520
after hours:
250-339-2242
250-331-8504
ext. 68419
Nurseline, BC
Nursing Centre, Comox Valley
811
250-331-8502
Options for Sexual Health
250-331-8572
Comox Valley Community Health Centre: VIHA
PharmaCare
1-800-663-7100
Poison Control Centre
Positive Wellness North Island, Liver Services & HIV
Services
Public Health Nursing
1-800-567-8911
250-850-2605
Red Cross Medical Equipment Loan Service
Canadian Red Cross
Screening Mammography Program Booking Line
250-331-8520
250-334-1557
ext. 2522
1-800-663-9203
Seniors Health Team
250-331-8515
250-339-2242
17
QUICK REFERENCE
HOUSING
LISTED RESOURCES
BC Housing
PHONE
1-800-787-2807
D’Esterre Gardens
(low cost housing for seniors and adults with disabilities)
Extreme Weather Shelter
250-339-5011
www.comoxvalleyewp.com
Habitat For Humanity
250-334-3777
Kiwanis Village
250-338-8651
Lilli House Crisis Line - 24 hours
250-338-1227
(shelter for abused women)
Lions Valley View Estates
250-334-3340
M’Akola Housing
250-923-4145
Quadra Gardens
250-339-5011
(low cost housing)
(low cost housing for people of First Nations status)
Residential Tenancy Office
1-800-665-8779
Salvation Army Shelter (access to)
250-338-2533
1-866-660-3194
1-800-257-7756
Tenants Resource & Advisory Centre (TRAC)
1-800-665-1185
daytime hours
after hours, weekends and holidays
Wachiay Homeless Street Outreach
250-703-1583
18
QUICK REFERENCE
LEGAL
LISTED RESOURCES
Access Pro Bono Society of BC
PHONE
1-877-762-6664
Citizens On Patrol Society, Comox Valley (COPS)
250-897-1443
Clicklaw
Community Based Victim Services
www.clicklaw.bc.ca
250-338-7575
Community Justice Centre
250-334-8101
Courtenay Community Corrections, Adult Probation
250-334-1125
Courthouse
250-334-1115
Crime Stoppers Tips Line
1-800-222-8477
Crime Victim Assistance Program
1-866-660-3888
Criminal Duty Counsel
www.clicklaw.bc.ca
Dial-A-Law
1-800-565-5297
Family Duty Counsel
www.familylaw.lss.bc.ca
Family Justice Services
250-897-7556
BC Access Centre
Family Maintenance Enforcement Program
1-800-663-3455
Human Rights Tribunal, BC
1-888-440-8844
Lawyer Referral Service
1-800-663-1919
Canadian Bar Association
19
QUICK REFERENCE
LEGAL
LISTED RESOURCES
PHONE
Legal Aid
250-897-1400
Legal Information for Women
250-897-0511
Legal Services Society
1-866-577-2525
Native Courtworker & Counselling Association of BC
250-287-2328
Office of the Ombudsperson
1-800-567-3247
Public Guardian & Trustee
1-800-663-7867
RCMP
250-338-1321
250-334-5979
1-800-476-3933
Salvation Army Community and Family Services
250-338-5133
Tenant Resource & Advisory Centre (TRAC)
1-800-665-1185
VictimLink
1-800-563-0808
250-338-7793
ext 229
Youth Probation Services
250-334-5820
20
QUICK REFERENCE
MEN
LISTED RESOURCES
BC Society For Male Survivors of Sexual Abuse
Men’s Support Group
PHONE
1-888-682-6482
250-331-8502
Comox Valley Nursing Centre: VIHA
msg
Men’s Trauma Centre
250-381-6367
Prostate Cancer Support Group
250-338-5454
(located in Victoria, BC)
daytime hours
21
250-338-2533
1-866-660-3194
QUICK REFERENCE
PARENT SUPPORT
LISTED RESOURCES
PHONE
Adoptive Families Association of BC
1-866-334-3873
Comox Military Family Resource Centre
250-339-8290
1-888-246-0222
250-338-7575
Compassionate Friends of Canada
250-923-2485
(for family members bereaved by children)
Confederation of Parent Advisory Councils, BC
1-866-529-4397
Family Support Institute
1-800-441-5403
Foster Parent Support Services Society
250-286-0555
250-335-2885
Parent Support Services
1-877-345-9777
Parent Teen Mediation
250-335-2343
Parentline
250-338-7141
Parents Together
250-338-7582
Salvation Army Parent Child Resource Centre
250-338-6200
Wachiay FASD Keyworker Program
250-338-7793
YANA: You Are Not Alone
250-871-0343
(located in Victoria, BC)
Boys and Girls Club of Central Vancouver Island
Boys and Girls Club of Central Vancouver Island
22
QUICK REFERENCE
SENIORS
LISTED RESOURCES
PHONE
Alzheimer’s Society of BC
1-800-462-2833
1-800-321-1433
BC Centre for Elder Advocacy & Support
1-866-437-1940
Bus Pass Program
1-866-866-0800
Caregivers Support Group
250-871-5940
Comox Seniors Centre at d’Esterre House
250-339-5133
Comox Valley Seniors Village
250-331-1183
Cumberland Lodge
250-331-8505
Evergreen Seniors Club
250-338-1000
The Views – St. Joseph’s Hospital
250-339-2242
Glacier View Lodge
250-338-1451
Health & Seniors Information Line
811
250-331-8522
250-335-2885
Income Security Programs
Senior Peer Counselling Society, Comox Valley
BC Housing
Support Our Seniors Comox Valley
1-800-277-9914
250-871-5940
1-800-257-7756
250-334-2321
250-338-7793
Wachiay Elder Support Worker
23
QUICK REFERENCE
SUPPORT GROUPS
LISTED RESOURCES
Al-Anon
Alcoholics Anonymous (AA)
Breast Cancer Support Program
Chronic Pain Society, Comox Valley
Compassionate Friends of Canada
Epilepsy Support Group
Eureka Support Society
First Open Heart Society of BC
Grandparents Raising Grandchildren
PHONE
250-338-2947
250-338-8042
250-338-5454
250-871-5940
250-331-8502
250-923-2485
250-331-8502
250-334-4035
250-339-5349
250-897-0511
Transition Centre, Comox Valley
Hospice Society
Multiple Sclerosis Self – Help Group, Campbell River
Narcotics Anonymous (NA)
250-339-5533
250-331-8502
250-286-0999
1-877-379-6652
250-331-8504
ext. 68419
Parents Together
Prostate Cancer Support Group
250-338-7582
Stroke Recovery Club
Take Off Pounds Sensibly (TOPS)
Wachiay FASD Parent to Parent Support Group
White Cane Club
250-871-0553
250-338-5454
24
www.tops.org
250-338-7793
250-338-9904
QUICK REFERENCE
THRIFT STORES
NON PROFIT
LISTED RESOURCES
ReStore
PHONE
250-334-3784
Habitat for Humanity Vancouver Island North
(1755 13th Street, Courtenay)
Salvation Army Thrift Store
250-334-8230
250-338-8151
250-339-7522
St. Joseph’s Hospital Cottage Thrift Shop
250-339-1565
(2966 Kilpatrick Avenue, Courtenay)
(1785 Comox Avenue, Comox)
(behind St. Joseph’s Hospital, Comox)
Too Good To Be Threw Thrift Store
250-338-0601
25
QUICK REFERENCE
TRANSPORTATION
LISTED RESOURCES
Angel Flight
PHONE
250-818-0288
(only for cancer patients)
Bus Pass Program
1-866-866-0800
250-338-5454
HandiDart, Comox Valley
250-339-5442
(for cancer patients)
Comox Valley Transit System
Special Transportation Subsidy
1-800-866-0800
Transit System, Comox Valley
250-339-5426
Wheels for Wellness Society
250-338-0196
26
QUICK REFERENCE
WOMEN
LISTED RESOURCES
Ann Elmore Transition House
PHONE
1-800-667-2188
Campbell River Transition Society
Breast Cancer Support Program
250-338-5454
Haven Transition House
1-888-756-0616
Haven Society (located in Nanaimo, BC)
Lilli House Shelter & 24 Hour Crisis Line
250-338-1227
Newborn – Mother Hotline
250-331-8520
Pregnancy Care Centre, Comox Valley
250-334-0058
daytime hours
250-338-2533
1-866-660-3194
250-897-0511
250-334-9591
Women’s Drop In
250-897-0511
Women’s Outreach Counselling/Support Group
250-897-0511
27
QUICK REFERENCE
YOUTH
LISTED RESOURCES
PHONE
Alateen
250-383-4020
Boys and Girls Clubs of Central Vancouver Island
250-338-7582
Child & Adolescent Outreach: Suicide Prevention
250-702-6880
Cinderella/Prince Charming Project
250-339-2092
250-334-8101
David Hext – St. Joseph’s Hospital
(provides graduation suits and gowns)
Child & Youth Anxiety/Sexuality
Girl Guides of Canada
250-339-8290
1-888-246-0222
250-338-7575
250-650-0061
Comox Valley District
Helpline for Children
310-1234
no area code needed
250-335-2885
John Howard Society
250-338-7341
Youth & Family Alcohol/Drug Services
Kids Help Phone
1-800-668-6868
250-338-7341
250-286-0611
Kidstart Program
John Howard Society
Operation Come Home
(CV)
(CR)
1-800-668-4663
Options For Sexual Health
250-331-8572
28
QUICK REFERENCE
YOUTH
LISTED RESOURCES
PHONE
250-335-2343
250-334-0058
Raven Back Youth Drop In Centre
250-338-7793
1-800-476-3933
250-339-2424
The Linc Youth Centre
250-334-8138
Wachiay Youth Legacy Programs
250-338-7793
Youth Against Violence Line
1-800-680-4264
250-334-5820
29
SECTION A
ABORIGINAL EDUCATION SERVICES
School District #71
665 16th Street, Courtenay, V9N 1X6 (located behind Courtenay Elementary School)
Phone: 250-331-4040 Fax: 250-331-4041
Email: bruce.carlos@sd71.bc.ca Website: www.sd71.bc.ca/abed/
Facebook: Aboriginal Education (School District #71: Comox Valley)
Contact: Bruce Carlos, District Principal Aboriginal Education
Sallie Crawford, Senior Administrative Assistant, Aboriginal Education Services
Our vision for Aboriginal students is to have a balance between academic performance and Aboriginal
culture and identity that will foster the value of life long learning.
Programs & Services:
 Aboriginal Support Workers in Elementary and Secondary schools
 District level resource and curriculum teachers
 Nala’atsi Alternate School Program, grades 10 - 12
 Raven’s grade 11 at Vanier and 3 new Aboriginal support programs at Highland, Isfeld and Lake
Trail Middle Schools
 Early intervention programs
ABORIGINAL HEAD START PROGRAM, COMOX VALLEY
956 Grieve Avenue, Courtenay BC V9N 2T9
Phone: 250-334-2477 Fax: 250-334-2419
Email: cvahs@shaw.ca
Contact: Coordinator
The Head Start Program is an early intervention program to prepare preschool Aboriginal children for
school by meeting their spiritual, emotional, intellectual and physical growth through Aboriginal Head
Start’s six components: Culture and Language, Education, Health Promotion, Nutrition, Social Support and
Parental & Family Involvement. The aim is also to foster a desire for life long learning and to support
parents, guardians, and extended family as the primary teachers and caregivers of their children.
 Free preschool program for children of Aboriginal ancestry ages 3 to 5 (status, non-status, Métis,
Inuit)
 Registration is taken any time throughout the year
 Meals and transportation are included
30
SECTION A
ACCESS PRO BONO SOCIETY OF BRITISH COLUMBIA
300-845 Cambie Street, Vancouver, BC, V6B 4Z9
Business Phone: 604-482-3195 Fax: 604-893-8934
Toll-free: 1-877-762-6664
Client Phone: 604-878-7400
Email: help@accessprobono.ca Website: www.accessprobono.ca
Formed by the merger of the Western Canada Society to Access Justice and Pro Bono Law of BC, Access
Pro Bono is a non-profit organization that promotes access to justice in BC by providing and fostering
quality pro bono legal services to people and non-profit organizations of limited means. Access Pro Bono
operates legal advice clinics, a Civil Chambers Duty Counsel Project, and a Roster Program for
representation services.
Access Pro Bono provides legal training and materials for pro bono lawyers through Continuing Education
courses, publications, web links and supplies pro bono lawyers with full insurance coverage when providing
approved legal services. Disbursement coverage is also provided to pro bono lawyers for registered pro
bono cases.
Access Pro Bono also advises law firms on best practices regarding policies and programs, and partnership
possibilities with non-profit organizations, as well as hosts annual events and fundraisers to raise
awareness of legal needs in BC. The society is primarily funded by the Law Foundation of BC, the Law
Society of BC and private donors.
Access Pro Bono Programs:
Legal Advice Clinics
Volunteer lawyers provide free legal advice in all areas of law to those who cannot afford legal services.
Lawyers do not represent clients in court, but do provide legal advice and help clients prepare for court
appearances. Clients in need of ongoing help may have up to two half-hour appointments per month.
Clinics are located at various community locations throughout BC.
Roster Program
Six programs which link lawyers who provide pro bono services to those who cannot afford a lawyer.
These Programs are: the Court of Appeal Program, the Family Law Program, the Federal Courts Program,
the Judicial Review Program, and Solicitors’ Program, and the Wills & Estates Program.
Civil Chambers Pro Bono Duty Counsel Project (Vancouver)
Provides legal assistance and representation to unrepresented low- and middle-income litigants appearing
in civil chambers at both the Supreme Court and Court of Appeal levels. Clients must be individuals (i.e.
not organizations or companies), have a case that shows some legal merit, and does not present a conflict
of interest for the Duty Counsel.
31
SECTION A
ACCESSIBILITY COMMITTEE, COMOX VALLEY
Lewis Centre – 489 Old Island Highway, Courtenay BC
Phone: 250-338-5371
Email: hcrites@courtenay.ca Website: www.cvaccess.ca
Contact: Heather Crites (Chair)
 An informal group working to raise awareness around disability issues and to make the Comox
Valley a barrier-free community. Monthly meetings; everyone interested in accessibility is welcome.
ADOPTION REUNION REGISTRY
PO Box 9705 Prov Govt, Victoria BC V8W 9S1
Phone: 250-387-3660
Toll Free: 1-877-387-3660
Fax: 250-356-1864
Website: www.mcf.gov.bc.ca/adoption/reunion
 Registry for adoptee and birth parents, when the adoption has occurred in BC
 Must be 19 years or older to register
 Will give contact numbers for adoptions that occurred elsewhere
 The passive registry is for birth relatives
 Provides active search for birth parents, adoptees, siblings and relatives
ADOPTIVE FAMILIES ASSOCIATION OF BC
200 – 7342 Winston Street, Burnaby BC V5A 2H1
BC's Waiting Child Line: 1-877-ADOPT-07 (1-877-236-7807)
Website: www.bcadoption.com
Local Contact: Shannon Shepley Adoption Support Co-ordinator for the Central/North Island
Toll Free for Vancouver Island: 1-866-334-3873 Local calls: 1- 250-230-1224
Email: sshepley@bcadoption.com
Blog: http://vancouverislandadoption.blogspot.com
 Providing up-to-date information through our magazine, resource libraries and provincial office
 Promoting adoption as a viable means of building families
 Providing support groups on Vancouver Island
 Connecting with parents at any point in the adoption journey
32
SECTION A
ADULT LEARNING CENTRE
Comox Valley Community Adult Literacy and Learning Society (CALLS)
1507A McPhee Avenue, Courtenay BC V9N 3A6
Phone: 250-338-9906 Fax: 250-338-9226
Email: admin@cvalc.ca Website: www.cvalc.ca
Hours: 9:00am to 4:00pm Monday through Thursday
 Community literacy programs for adults who wish to improve their reading, writing, math and
computer skills. Adult learners are paired with trained volunteer tutors to work one-to-one.
 English as a Second Language Settlement Assistance Program for immigrants to improve their
English skills while learning about the Canadian way of life. This assistance is provided through
one-to-one tutoring and small groups.
 Resource library on site
 Free and confidential, flexible hours
ADVOCACY ACCESS PROGRAM
BC Coalition of People with Disabilities
204 – 456 West Broadway, Vancouver BC V5Y 1R3
Phone: 604-872-1278 TTY: 604-875-8835 Fax: 604-875-9227
Toll Free: 1-800-663-1278
Email: feedback@bccpd.bc.ca Website: www.bccpd.bc.ca
Hours: Monday to Friday 8:30am – 4:30pm (by appointment only)
Our program works to secure the necessary income supports for low-income people with disabilities to live
with dignity. Our program assists clients to:
 Apply for and appeal the denial of provincial and federal benefits,
 Obtain the health goods and services attached to disability benefits,
 Understand the rules about asset and earnings exemptions,
 Access and obtain information on subsidized housing and issues related to disability rights,
 Provides general information and referrals and conducts education sessions
 The BCCPD facilitates pro bono legal clinics and a pro bono social worker visits our office on a
regular basis, call to make appointments
33
SECTION A
AFTER HOURS EMERGENCY FINANCIAL HELPLINE
Ministry of Social Development and Social Innovation
Call Toll Free: 1-866-660-3194 outside lower mainland for emergency
(Monday to Friday 4:30pm – 12:30am and Saturday & Sunday 8am – 12:30am)
AFTER HOURS CHILD PROTECTION CONCERNS
Child protection concerns contact Toll Free: 1-800-663-9122 (24 hours)
Financial workers could possibly assist with emergency:
 food
 shelter
 diapers
 prescriptions
AHERO (AD HOC EMERGENCY RESOURCE ORGANIZATION)
Contact: Sarah Sullivan (AIDS Vancouver Island) at 250-338-7400
AHERO’s aim is to identify the need for emergency services, encourage their development and help
coordinate their delivery.
 AHERO is a committee of community agencies, groups and churches who meet monthly to update
each other on new or changed services, to discuss significant gaps in service, and to collectively
address the needs of our clients to the best of our ability. Part of AHERO’s role is to educate its
participants and the public about emergency services, as well as to advocate for continuing
community development.
34
SECTION A
AIDS VANCOUVER ISLAND (AVI)
355 6th Street, Courtenay BC V9N 1M2
Phone: 250-338-7400 Fax: 250-334-8224
Toll Free Info Line: 1-800-665-2437
Email: sarah.sullivan@avi.org Website: www.avi.org
Hours: Monday to Thursday 9am - 4pm Positive Wellness Counselling and Advocacy
Monday to Thursday 9am - 4pm harm reduction services
Fridays 11am - 3pm via rear of the building harm reduction services
Mission Statement
AIDS Vancouver Island provides accessible and effective education, prevention, care, treatment and
support services to the residents of Vancouver Island and the Gulf Islands, to reduce the spread of
HIV/AIDS and also Hepatitis C and/or other co-infections. Also, they aim to improve the health and well
being of people infected and affected by HIV/AIDS and Hepatitis C, and/or other co-infections.
 Support, counselling and advocacy to those living with HIV/AIDS and/or Hepatitis C, their
partners, families and friends
 Client drop in – coffee available between 9:00-12:00 Monday to Thursday
 Educational presentations to schools, community groups and workplaces
 Extensive information resources for free distribution
 Harm reduction program to prevent the spread of HIV/AIDS and Hepatitis C including needle
exchange, safer smoking supplies, safe disposal of used syringes and condom distribution
 Public Health Nurse on Monday mornings (10:00–11:00) provides vaccinations and STI testing
 Community Health Nurses on Tuesday mornings (9:30-12:00) – provide wound care, foot care
 Services are provided free of charge
 No public washrooms available
 Nurse Practitioner available Wednesdays (1-3pm)
ALANO CLUB
Phone: 250-338-0041
crtnyalanoclub@shaw.ca
website: alanoclub.comoxvalley.com
Hours: Sunday to Friday 8:00 am to 4:00 pm and Saturdays 9:00 am to 2:00 pm
 Alcohol and drug-free social club - family/group functions monthly
 Information about drug/alcohol services, volunteer opportunities, community hours, etc.
 Restaurant – homemade baking, soups, etc - healthy choices/reasonably priced!
 12 step meeting in the back room
 Meeting room rentals available
35
SECTION A
AL-ANON
Website: www.al-anon.org
Contacts: Jan at 250-338-2947
Mission Statement:
To help families of alcoholics, by practicing the twelve steps, welcoming and giving comfort to those
families and by giving understanding and encouragement to the alcoholic.
 Al – Anon meetings
AL-ANON / ALATEEN FAMILY GROUPS
Information Service Office
2 – 2020 Douglas Street, Victoria BC V8T 4L1
Phone: 250-383-4020
Email: alanonvictoria@gmail.com
BC / YUKON WEBSITE: www.bcyukon-al-anon.org
WORLD SERVICE WEBSITE: http://www.al-anon.alateen.org/
ALCOHOL & DRUG INFORMATION AND REFERRAL SERVICE
Mailing address: c/o BC211, 330-111 West Hastings Street, Vancouver BC V6B 1H4
Phone: 1-800-663-1441 TTY: 604-875-0885
Text: 604-836-6381
E-mail:info@bc211.ca


This line provides information and referral to education, prevention and treatment services and
regulatory agencies
Free – multilingual – 24/7 - confidential
36
SECTION A
ALCOHOLICS ANONYMOUS (AA)
Box 1337, Comox, BC V9M 7Z8
Phone: 250-338-8042
Mission Statement:
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope
with each other that they may solve their common problem and help others to recover from alcoholism.
Our primary purpose is to stay sober and help other alcoholics to achieve sobriety.
 24 hour answering service provides times and places for AA meetings - 250-338-8042.
Information also available from the Alano Club at 250-338-0041.
ALZHEIMER SOCIETY OF BC
North & Central Vancouver Island Resource Centre
#200 – 1585 Bowen Rd, Nanaimo, BC, V9S 1G4
Toll Free: 1-800-462-2833 Fax: 250-734-4173
First Link: 1-888-734-4171 Tina Biello Email: tbiello@alzheimerbc.org
Website: www.alzheimerbc.org
Contact: Jane Hope Email:jhope@alzheimerbc.org
Mission Statement:
The Alzheimer Society of BC exists to alleviate the personal and social consequences of Alzheimer’s disease
and related dementias, to promote public awareness and to search for the causes and the cures.
 Information and resource centre on Alzheimer’s disease and other dementias
 Referrals to local support groups and services
 Dementia Helpline: 1-800-936-6033
 Education programs
 First Link: early intervention, information and referral service
AMBULANCE BILLING SERVICE
Toll Free: 1-800-665-7199 (within BC)
Phone: 250-356-0052
Email: BCASBill@bcehs.ca
Website: www.bcas.ca/fees (for fees and appeal)
Hours: Monday to Friday 9am – 4pm (except Statutory Holidays)
 Provides information on ambulance billing and costs
37
SECTION A
AMYOTROPHIC LATERAL SCLEROSIS (ALS) SOCIETY OF BC
North Central Island Chapter
1233 – 13351 Commerce Parkway, Richmond BC, V6V 2X7
PO Box 166, Bowser, BC, V0R 1G0
Phone: 1-800-708-3228
Phone: 604-278-2257
Fax: 604-278-4257
Email: donaldandglenda@aol.com or ncic@alsbc.ca Website: www.alsbc.ca
Contact: Glenda Reynolds (President - Qualicum Beach)
Mission Statement:
The mission of the ALS Society of BC is to find the cause and a cure for Amyotrophic Lateral Sclerosis.
We provide support to ALS patients, their families, and caregivers.
ALS is also known as Lou Gehrig’s Disease.
 Provides equipment loans, support groups, caregivers workshops, and resource library to people
with ALS
ANGEL FLIGHT OF BC
PO Box 2623, Sidney BC V8L 4C1
Phone: 250-818-0288 Fax: 250-655-0247
Email: angel@angelflight.ca Website: www.angelflight.ca
 Angel Flight of BC is a charitable organization. This organization is a network of pilots and other
volunteers who provide free, accessible air transportation, for cancer patients (fully ambulatory),
who have to travel significant distances for diagnosis, surgery and other treatment not locally
available.
 Angel Flight will also carry a traveling companion such as a friend, parent or spouse
 Funds are raised through corporate, and private, donations as well as through fund-raising events
38
SECTION A
ANN ELMORE TRANSITION HOUSE (CAMPBELL RIVER)
Campbell River & North Island Transition Society
PO Box 548, Campbell River BC V9W 5C1
Help Line: 250-286-3666 Phone: 250-287-7384 (office) Fax: 250-286-6252
Toll Free: 1-800-667-2188
Email: aeh@annelmorehouse.ca Website: www.annelmorehouse.ca
The Ann Elmore House is operated by the Campbell River and North Island Transition Society, a non-profit,
registered charity. CRNITS was established in 1985 to provide services and education aimed at ending
family violence. Our programs include emergency shelter, victim counselling, services to affected children,
public education, speaker service and intervention training to professionals.
For any of the services listed below please call 250-286-3666.

The Ann Elmore Transition House: a short-term emergency shelter which provides safe shelter
for emotionally, sexually and physically abused women and their children. The shelter provides
food, some clothing and basic personal necessities. Referral and advocacy services are also
available to the residents of Ann Elmore.

Children’s In-House Counselling Program: for children who are residents at Ann Elmore
House. One-to-one sessions with qualified child support workers combine a variety of techniques to
help children cope with the trauma of family violence.

24 hour Telephone Help Line: to serve women in crisis and anyone who needs help in dealing
with issues of violence and abuse in their lives, or in the life of someone they know.

Counselling and Support: for women who are resident at Ann Elmore House and communitybased programs for women who do not come into the shelter. In person or by phone.

Gold River and Cortes Island Safe Home Program: a safe shelter for women and their
dependent children in the Gold River or Cortes Island areas who have experienced, or are at risk of
abuse, threats or violence.

Stopping the Violence Counselling in Gold River: for women who are dealing with issues of
present or historical abuse.

Support groups: emotional support and education for personal change (phone for times).
ARTHRITIS ANSWERS LINE, THE
Toll Free: 1-800-321-1433
Email: info@bc.arthritis.ca Website: www.arthritis.ca
Hours: Monday to Friday 10am - 4pm
 Trained volunteers with arthritis, or knowledge of arthritis, answer calls
 Languages available - English, French, Cantonese, Mandarin & Punjabi
 General information about arthritis
 Emotional support
 Assistance to locate community resources
 Guidance to access the health care system
 Mail outs of literature
39
SECTION A
ASSOCIATION OF CLINICAL COUNSELLORS, BC
14 – 2544 Dunlevey Street, Victoria BC V8R 5Z2
Phone: 250-595-4448 Fax: 250-595-2926 Toll Free: 1-800-909-6303
Email: hoffice@bc-counsellors.org Website: www.bc-counsellors.org
Hours: Monday to Friday 9am – 4:30pm
 Members of the Association must meet rigorous academic training (Masters – level equivalency),
clinical experience and supervision requirements as part of BCACC's entry criteria. Prospective
members are also reviewed through a criminal record check and must submit references from
recognized mental health practitioners.
 BCACC permits members to identify themselves as "Registered Clinical Counsellors" (R.C.C.) and
holds them accountable to the Association and to the public through our Code of Ethical Conduct
and Standards of Clinical Practice and its complaints, investigation and discipline procedures.
ATTENTION DEFICIT DISORDER – CHADD CANADA
(CHILDREN & ADULTS WITH ATTENTION DEFICIT DISORDER)
Vancouver Chapter
PO Box 74670, Vancouver BC V6K 4P4
Phone: 604-222-4043
Email: chaddvan@gmail.com Website: www.vcn.bc.ca/chaddvan
CH.A.D.D. Canada is a charitable organization that aims to help support, educate, and ultimately better the
lives of individuals with ADHD, and those who support them.
Vancouver Programs & Services:
 Monthly information, education & support sessions for adults and parents of children with ADHD
AUTISM SOCIETY OF BRITISH COLUMBIA
Box 180 Stn A, Nanaimo BC, V9R 5K9
Phone: 250-714-0801
Toll Free: 1-888-437-0880
Website: www.autismbc.ca
Contact: Alexandria Stuart
Email: astuart@autismbc.ca
ASBC provides support through:
 Information, referral and self-help
 Advocacy for parents and professionals
 An extensive lending resource library
 Online support to valuable free on-demand information and discussion forums
 A network of Community Groups throughout BC, facilitated by volunteers
 Promoting community education and awareness
ASBC assists families financially through: A limited reimbursement program for your child's summer
activities
40
SECTION B
BABY TALK - MOMS AND BABES
Courtenay Recreation Lewis Centre
489 Old Island Hwy, Courtenay
Phone: 250-338-5371 Fax: 250-338-8600
Email: lewis@courtenay.ca Website: www.courtenay.ca
 Support, guest speakers, group discussions for pregnant and new mothers and babies newborn to
6 months. Fathers and other caregivers welcome.
BAPTIST CHURCH FREE CLOTHING ROOM
Baptist Church, Courtenay Fellowship
2963 Lake Trail Road, Courtenay BC V9N 9V2
Phone: 250-334-3432
Email: office@courtenaybaptist.com Website: www.courtenaybaptist.com

Operates Tuesday 1 – 3pm and Sunday 10:30 – 11am
BC ABORIGINAL NETWORK ON DISABILITY SOCIETY
1179 Kosapsum Crescent, Victoria BC V9A 7K7
Phone: 250-381-7303 Fax: 250-381-7312
Toll Free: 1-888-815-5511 (TTY accessible)
Email: exdir@bcands.bc.ca Website: www.bcands.bc.ca
Video Conferencing IP: 184.69.111.226
Mandate:
Supporting the unique and comprehensive disability, health and resource needs of Aboriginal persons and
organizations, through relevant, timely and accessible client services.
Provides a variety of disability and health related information, support services and resources to Aboriginal
communities, organizations and Aboriginal persons living with a disability.
BC BEREAVEMENT HELPLINE
Box 53530, 984 West Broadway, Vancouver BC V5Z 1K7
Toll Free: 1-877-779-2223
Email: bcbh@telus.net Website: www.bcbereavementhelpline.com
 helpline for anyone grieving the loss of a loved one
 telephone support and referral to community -based bereavement network
 resource directory of over 300 bereavement support groups/agencies in BC
 brochure "Guide to Bereavement Services" available upon request
 informative website
 multi-lingual and loss-specific brochures
 free monthly drop-in for survivors of a homicide loss- call for more information
41
SECTION B
BC CENTRE FOR ELDER ADVOCACY AND SUPPORT
#370 – 1199 West Pender St., Vancouver, BC, V6E 2R1
Business Phone: 604-688-1927 Fax: 604-437-1929
Email: info@bcceas.ca Website: www.bcceas.ca
BC CEAS is a non-profit organization that works to prevent elder abuse through raising awareness,
educating the public, and providing a range of social and legal services to older adults that have
experienced elder abuse. Programs include the Seniors Advocacy and Information Line, Victim Services
Program, Legal Services and Workshops.
Older adults with questions about elder mistreatment or the abuse of the legal rights of an older adult can
call: Seniors Abuse and Information line at 604-437-1940 or 1-866-437-1940 (7 days a week, 8:00 am to
8:00 pm). The TTY line and language interpreter line is available Monday - Friday from 9am - 4:30 pm.
Seniors Abuse and Information line at 604-437-1940 or 1-866-437-1940: A hotline for older
adults with questions and concerns about elder abuse or rights violations. Call SAIL for referrals to the
Victim Services Program and the Legal Services.
Victim Services Program: Provides information about the justice system, assistance with case-specific
information, and emotional and practical support for older adults that have been victims of crime or abuse.
Program staff will respect the older adult’s wish to remain anonymous if desired.
Legal Services: Legal information and practical support with a number of legal issues commonly faced by
older adults, including residential tenancy and government benefits. Also free legal services, several priority
areas including older adults that have experience or are vulnerable to abuse; problems with assisted living
or long term care; access to government benefits; and issues relating to financial abuse.
Public Legal Information and Education: BC CEAS provides information and educational resources to
the public on elder abuse and other legal issues facing older adults. To inquire/order our publications, call
604-688-1927 ext. 225 or complete the online order forms at www.bcceas.ca.
Seniors Reaching Out to Seniors: This volunteer-driven educational initiative offers workshops and
informational resources, and empowers older adults to reach out to other older adults at risk for elder
abuse. To book a workshop, complete the online form at www.bcceas.ca or call 604-688-1927, ext. 225.
42
SECTION B
BC COALITION OF PEOPLE WITH DISABILITIES
204 – 456 West Broadway, Vancouver BC V5Y 1R3
Phone: 604-875-0188 Fax: 604-875-9227
Toll Free: 1-800-663-1278 TTY: 604-875-8835
Email: feedback@bccpd.bc.ca Website: www.bccpd.bc.ca
Hours: Monday to Friday 8:30am – 4:30pm
Membership fee: $15.00 per year
Mission Statement:
For over 35 years, the BC Coalition of People with Disabilities (BCCPD) has been a provincial, crossdisability voice in the community.
Our mission is to support people, regardless of their disability, to live with dignity, independence and as
equal and full participants in society.
We champion issues impacting the lives of people with disabilities through our direct services, community
partnerships, advocacy, research and publications.
 Advocacy Access Program:
BC Coalition of People with Disabilities, #204 – 456 West Broadway, Vancouver, BC V5Y 1R3
Phone: 604-872-1278 TTY: 604-875-8835 Fax: 604-875-9227
Toll Free: 1-800-663-1278) Email: feedback@bccpd.bc.ca Website: www.bccpd.bc.ca
Our program works to secure the necessary income supports for people with disabilities to live with
dignity and independence. Our program assists clients to:
• Apply for and appeal the denial of provincial and federal (CPP-D) benefits
• Obtain the health goods and services attached to disability benefits
• Understand the rules about asset and earnings exemptions
• Access and obtain information on subsidized housing
We also:
• Provide information and referrals and workshops on disability benefits
• Facilitate 2 pro bono legal clinics and a pro bono social worker who visits our office at least
once a week

AIDS and Disability Action Program (ADAP):
An education program that reaches out to all disability communities. The program provides
specialized educational materials on HIV/AIDS for people with a variety of disabilities, raises
awareness about AIDS as a disability and works in collaboration with HIV/AIDS organizations on
issues of common concern. Under ADAP, there are two other initiatives:

Wellness and Disability Initiative (WDI):
WDI offers health and wellness information in plain language and alternative formats. Our
Resource Centre helps people to learn how to live well, prevent illness and manage health issues.
Services include a research and reference service, an in-house library and a web site.
43
SECTION B
BC COALITION OF PEOPLE WITH DISABILITIES continued

Health Literacy Network (HLN):
HLN links disability and other community groups, individuals and health care workers to raise
awareness and increase access to health information.

Community and Residents Mentors Association Project (CARMA):
CARMA works with residents and staff of the George Pearson Centre. Through peer support it
provides opportunities for collaboration between people with disabilities and service providers, and
evaluates and conducts research on the impact of peer mentoring on clients’ quality of life.

Transition Magazine: Yearly subscription: $15.00 (4 issues)
Transition is an informative publication covering a broad range of issues of interest to people with
disabilities, their families and caregivers, professionals and the general public.

Farmers on 57th:
Farmers on 57th is an urban farm project at a long-term care facility for people with disabilities.
The gardens promote health, beauty, community connection and provide organic food for
residents.

Emergency Preparedness Program
Our Emergency Preparedness Project works collaboratively with a broad network of disability
organizations, people with disabilities, and the emergency management sector. We publish
reports, present workshops, and are working on a national project with volunteer Canada.
BC EPILEPSY SOCIETY
Suite 2500, 900 West 8th Ave, Vancouver, BC, V5Z 1E5
Phone: 604-875-6704 Fax: 604-875-0617
Email: info@bcepilepsy.com Website: www.bcepilepsy.com
Hours: Monday to Friday 8:30 am – 4:30pm
The BC Epilepsy Society is a non-profit, charitable organization dedicated to serving the well being of
people living with epilepsy. We empower, educate, and support British Columbians living with epilepsy and
their families, and fund research to find a cure.
 Provides a resource library, information materials in various languages, educational events,
information and referral services, hospital outreach, support groups, and peer support. Also offers
seizure awareness workshops to schools, community support workers, employers, and community
groups. Provides financial assistance to children and youth so that they can attend summer camp,
and awards post-secondary scholarships.
44
SECTION B
BC MEFM SOCIETY
Myalgic Encethalomyelitis / Fibromyalgia Society
Box 462, 916 West Broadway Avenue, Vancouver BC V5Z 1K7
Toll Free: 1-888-353-6322
Email: info@mefm.bc.ca Website: www.mefm.bc.ca
Local Contact: Brenda at 250-331-8502 ext 38123 (Courtenay) and Nel at 250-339-7765 (Comox)
 providing support to people with myalgic encethalomyelitis and fibromyalgia and their families
 helping to encourage early diagnosis and effective treatment
 helping educate physicians, paramedical professionals, family members and the community at
large regarding myalgic encethalomyelitis and fibromyalgia and their treatment
 promoting research aimed at improving treatment and ultimately finding cures
 complex chronic disease clinic at BC Womens Hospital and Health Centre www.bcwomens.ca
BC HOUSING
Suite 201 - 3440 Douglas Street, Victoria BC V8Z 3L5
Toll Free: 1-800-787-2807 Fax: 250-475-7551
Email: vicmail@bchousing.org Website: www.bchousing.org
Mission Statement:
Our mandate is to develop, manage and administer provincial and federal - provincial housing and
properties. BC Housing works with non-profit housing providers, co-ops, the private sector and
government and health authorities to build and administer subsidized housing. We also provide services to
tenants who currently live in public housing.
Population Served:
Social housing provides shelter for low to moderate income seniors (including frail seniors), individuals with
disabilities or special needs, women and children leaving transition homes, families, lower-income urban
single adults (Vancouver), and those at risk of homelessness.
 M’Akola Housing - 2060 Laketrail Road, Courtenay BC
Open only to people of First Nations status.
To apply call: 250-923-4145

Lions Valley View Estates - 1547 Dingwall Road, Courtenay BC
To apply call: 250-334-3340

d’Esterre Gardens - 1584 Balmoral Avenue, Comox BC
Open only to seniors and adults with disabilities.
To apply call: 250-339-5011 Monday to Friday 9am - 11am

Quadra Gardens - 1742 Beaufort Avenue, Comox BC

Kiwanis Village - 635 Pidcock Avenue, Courtenay BC

Independent Living BC (ILBC)
A housing-for-health program, for seniors and people with disabilities who require some care, but
do not need 24-hour facility care.
45
SECTION B
BC HOUSING continued

Shelter Aid For Elderly Renters (SAFER) 1-800-257-7756
Monthly payment to low-income seniors, to help with the costs of renting. Eligibility criteria apply.

Rental Assistance Program (RAP) 1-800-257-7756
Monthly payment to low-income working families, to help with the costs of renting in the private
market. Eligibility criteria apply. Call for more information.
BC SOCIETY FOR MALE SURVIVORS OF SEXUAL ABUSE
Head Office
202 – 1252 Burrard Street, Vancouver BC V6Z 1Z1
Phone: 604-682-6482 Email: bcsmssa@hotmail.com Website: www.bc-malesurvivors.com
Courtenay Branch (by appointment only)
#D – 2425 Rosewall Crescent, Courtenay BC V9N 8R9
Phone: 1-888-682-6482 (for initial appointment)
 Individual therapy for male survivors of sexual abuse or male victims of domestic violence
 Educational outreach
 Residential Historical Abuse program and Crime Victim Assistance compensation available.
 Services are also open to transgender individuals, regardless of whether they are male-to-female
or female-to-male transgender
BC SPCA COMOX VALLEY & DISTRICT BRANCH
Address: 1668 Ryan Road East, Comox BC
Mailing address: PO Box 1284, Comox BC V9M 7Z8
Phone: 250-339-7722
Email: comoxvalley@spca.bc.ca Website: www.spca.bc.ca
Hours: Tuesday to Friday 10am – 5pm and Saturday 10am – 4pm
The BC SPCA is a non-profit organization dedicated to protecting and enhancing the quality of life for
domestic, farm and wild animals in British Columbia.
 Cruelty investigations and protection for farm animals
 Sheltering and adoptions
 Emergency rescue and treatment
 Lost and found pets
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SECTION B
BEAUFORT ASSOCIATION FOR THE MENTALLY HANDICAPPED
960 Cumberland Road, Courtenay BC V9N 2E4
Phone: 250-334-3532 Fax: 250-334-3568
Email: bamh@shaw.ca
 A variety of programs focusing on community & personal development
 Involvement opportunities for adults with mental handicaps
 Information and advocacy for people with mental handicaps and their families
BETTER BUSINESS BUREAU OF VANCOUVER ISLAND (BBB)
220 – 1175 Cook Street, Victoria BC V8V 4A1
Toll Free: 1-877-826-4222 Local: 250-386-6348
Website: www.vi.bbb.org
 Consumer information centre
 Information on businesses
 Business practice complaints
47
SECTION B
BLACK CREEK COMMUNITY ASSOCIATION
2001 Black Creek Road, Black Creek BC
Phone: 250-337-5190 Fax: 250-337-5192
Email: bcca5190@telus.net Website: www.bccaonline.ca
Hours: Monday to Saturday 9am – 1pm
Monday to Thursday 4 – 8pm

Equipped with a playing field and softball diamond, a children's playground, a fitness studio, a
fenced/lighted Basketball / Hockey Court, Double Tennis Court with practice area and pickle ball
lines as well as a Nature Trail leading to a Disc (Frisbee) Golf Course.

A variety of recreational activities for children, youth, adults, seniors and families, including classes,
workshops and special events.

APRIL PROGRAM (Access to Programs and Recreation for Income Limited families &
individuals) provides free and discounted access for low income families. Applications available at
the Black Creek Centre.

Hall Rentals for meetings, celebrations, workshops available with options to include kitchen space
and access to outdoor facilities.
BOYS & GIRLS CLUBS OF CENTRAL VANCOUVER ISLAND
COMOX VALLEY CLUB
367 11th Street, Courtenay BC V9N 1S4
Phone: 250-338-7582 Fax: 250-338-7592
Email: comoxvalley@bgccvi.com Website: www.bgccvi.com
Contacts: Ian Kalina (Executive Director)
Robin Smart (Director, Human Resources, Information Technology and Manager of Programs,
Comox Valley)
Michelle Carty, Area Coordinator
Cheryl Johnson, Human Resources Coordinator
Karen Jeffrey, Office Coordinator
Hours: Monday to Thursday 9am - 2pm
Mission Statement:
To provide a safe, supportive place where children, youth and families can experience new opportunities,
overcome barriers, build positive relationships and develop confidence and skills for life.
Affordable programs to support healthy youth and healthy families (sponsorships available: please inquire)

Parenting Without Power Struggles: an education and group support program for parents of
pre-teens ages 9-13

Parents Together Program: an education and group support program for parents experiencing
parent/teen conflict or concerned with their teen’s behavior. Both parent programs require
participants to attend an orientation to ensure the program will meet their needs.
Email: mrockwell@bgccvi.com
48
SECTION B
BOYS & GIRLS CLUBS OF CENTRAL VANCOUVER ISLAND continued

Parentline: (250-338-7141) Confidential support and resource referral for parents.

Day Camps: Affordable day camps for children ages 5-12 years. Each camp includes out trips
around our Island as well as crafts, games and sports. Offered during school holidays and Pro D
days.

Before and After School Program: At Aspen Park Elementary & Brooklyn Elementary. These
licensed programs include activities such as arts and crafts, cooking, field trips and indoor and
outdoor games.

Youth Leadership: This program includes the OneSmartWorld program while offering both
activities and discussion on topics that the youth decide on. Participants will be involved in
brainstorming, debate, making presentations, outdoor activities and challenges, games, and much
BREASTFEEDING DROP-IN CLINIC
961 England Avenue, Courtenay BC V9N 2N7
Phone: 250-331-8520 Fax: 250-331-8521
 Breastfeeding support available
Courtenay – Public Health Nursing Centre: Thursdays 10:00 – 12:00
49
SECTION B
BUS PASS PROGRAM
Box 9985 Stn Prov Govt, Victoria BC V8W 9R6
Toll Free: 1-866-866-0800 (press 4 then 3)
The BC Bus Pass Program offers a reduced cost, annual bus pass for low income seniors and individuals
receiving disability assistance from the Province of British Columbia. Passes are valid in communities
serviced by BC Transit or TransLink. The pass is only valid for the eligible rider and is non-transferable.
Handy Dart is not included in this program.
Eligibility
To be eligible for the BC Bus Pass Program, the applicant must be living in a transit service area where the
annual pass is available and meet one of the following criteria:
• Receiving Federal Guaranteed Income Supplement (GIS), or the Federal Allowance, or the
Allowance for the Survivor;
•
18 – 64 years of age and receiving Persons with Disability (PWD) assistance from the Ministry of
Social Development and Social Innovation;
•
60 – 64 years of age and receiving Income Assistance from the Province of British Columbia;
•
Over 65 years of age and would qualify for GIS but does not meet the Canadian 10 year residency
requirement;
•
18-64 years of age, living on a First Nations reserve and receiving disability assistance from the
band office; or
•
60 – 64 years of age, living on a First Nations reserve and receiving assistance from the band
office.
Cost
The bus pass is provided for an administrative fee of $45 per year and is valid for one calendar year,
expiring on December 31. The fee is not prorated for applicants applying part way through the year.
For more information on eligibility and cost, please visit website at www.buspass.gov.bc.ca
Online Request for Service: www.buspass.gov.bc.ca
Email: for instructions and link, please see: www.buspass.gov.bc.ca
Phone number for client use: 1-866-866-0800, press extension 4, and then press extension 3
Fax: 1-855-771-8788
Mail: BC Bus Pass Program, PO Box 9985, STN PROV, GOVT, Victoria, BC, V8W 9R6
BC Transit Internet site: www.transitbc.com
50
SECTION C
CANADA PENSION PLAN (CPP)
Service Canada
CLICK
Website: www.servicecanada.ca
CALL
Canada Pension Plan 1-800-277-9914
VISIT
Hours: Monday to Friday 8:30 am – 4:00 pm
Your contributions to the Canada Pension Plan (CPP) provide you with a stable and dependable pension
you can build on for retirement. Your contributions also provide you and your dependents with basic
financial protection if you become disabled or die. There are several types of benefits, depending upon the
situation:
 Children’s Benefits for Students aged 18 to 25
 Credit Splitting Upon Divorce or Separation
 Disability Benefits
 Retirement Pension
 Survivor Benefits (death, survivor & -18 children’s benefits)
CANADIAN AIDS TREATMENT INFORMATION EXCHANGE (CATIE)
505 – 555 Richmond Street West, Toronto Ontario M5V 3B1
Toll Free: 1-800-263-1638 Fax: 416-203-8284
Email: info@catie.ca Website: www.catie.ca
Hours: Monday - Thursday 10am – 6pm (EST)
CATIE is Canada’s source for up-to-date, unbiased information about HIV and hepatitis C. We connect
people living with HIV or hepatitis C, at-risk communities, healthcare providers and community
organizations with knowledge, resources and expertise to reduce transmission and improve quality of life.
For more details, please visit www.catie.ca or call 1-800-263-1638.
 Workshops for HIV and hepatitis C frontline service providers
 Free subscription publications and membership program
 Access through the Ordering Centre to hundreds of HIV and hepatitis C resources produced by
organizations across the country
 CATIE offers free services in print, online, and by phone in English and in French
CANADIAN ANTI-FRAUD CENTRE
PO Box 686 North Bay, Ontario P1B 8J8
Toll Free: 1-888-495-8501 Fax: 1-888-654-9426, Monday – Friday, 8:30am – 4:30pm EST
Email: info@antifraudcentre.ca Website: www.antifraudcentre.ca
 Information regarding scams and identity theft
 For reporting a fraud
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SECTION C
CANADIAN CANCER SOCIETY
Comox Valley Unit
102 – 1509 Cliffe Avenue, Courtenay BC V9N 2K6
Phone: 250-338-5454 Fax: 250-338-7692
Toll Free Information Line: 1-888-939-3333
Email: comoxvalley@bc.cancer.ca Website: www.bc.cancer.ca
Hours: Monday to Friday 10am – 2pm (closed on stat holidays)
Mission Statement: The Canadian Cancer Society (CCS) is a national, community-based organization of
volunteers whose mission is the eradication of cancer and the enhancement of the quality of life of people
living with cancer. The CCS achieves its mission through research, education, patient services and
advocacy for healthy public policy. These efforts are supported by volunteers and staff through funds
raised in communities across Canada.
Vision: Creating a world where no Canadian fears cancer.
Our Priorities:
 Primary Prevention
 Advocacy
 Research
 Information
 Support for people living with cancer
 Pamphlets and lending library (books and video)
 Wigs and prosthesis- Free to Cancer patients
 Transportation to Victoria and Vancouver for cancer patients (free for these patients)
 Financial Support
Support Groups:
 Breast Cancer Support Program: Counselling, support group and hospital/home visiting for
people who have, or have had, breast cancer
Screening Mammography Program of BC: 1-800-663-9203

L&L Support Group (Leukemia & Living with Cancer): Counselling / support for people with
cancer, in hospital or at home

Ovarian Cancer and Support Group: Support and information for people who have, or have
had ovarian cancer

Prostate Cancer Support Group: Support and information for people who have, or have had
prostate cancer
Canadian Prostate Cancer Network: 1-866-810-2726

Smoker’s Helpline: 1-877-455-2233
Annual Events:
 Cops for Cancer – September
 Sale of Daffodil pins - April
 Relay for Life – June
52
SECTION C
CANADIAN DIABETES ASSOCIATION, THE
Nanaimo and District Branch, #1 4166 Departure Bay Road, Nanaimo, BC V9T 4B7
Phone: 250-729-3824 ext 21 Fax: 250-729-3825
1400-522 University Ave, Toronto, ON M5G 2R5
Toll Free: 1-800-BANTING (1-800-226-8464)
Email: info@diabetes.ca Website: www.diabetes.ca
 Resource centre, educational literature and public information sessions for people affected by
diabetes
 Summer camps for children with diabetes and for the whole family
 Advocacy work to influence positive policy changes
 Chinese diabetes information service (1-888-666-8586)
 For information on membership or our magazine, Diabetes Dialogue, please call 1-800-BANTING
(1-800-226-8464)
CANADIAN FOUNDATION FOR THE STUDY OF INFANT DEATHS
403 – 60 James Street, St. Catharines ON L2R 7E7
Toll Free: 1-800-END-SIDS (1-800-363-7437)
Website: www.sidscanada.org
Mission Statement:
The Canadian Foundation for the Study of Infant Deaths (CFSID) is dedicated to reducing infant mortality
and the rate of sudden and unexpected infant deaths, and to the emotional support of those who are
affected.
CANADIAN HERITAGE
351 Abbott Street, Suite 205, Vancouver, BC, V6B 0G6
Toll Free: 1-866-811-0055 TTY: 1-888-997-3123
Email: wr-ro@pch.gc.ca Website: www.pch.gc.ca/index-eng.cfm
Mission
 Canadian Heritage promotes an environment in which all Canadians take full advantage of dynamic
cultural experiences, celebrating our history and heritage, and participating in building creative
communities.
53
SECTION C
CANADIAN PROFESSIONAL COUNSELLORS ASSOCIATION
Suite 203, 3306 – 32nd Avenue, Vernon, BC V1T 2M6
Phone: 250-558-3323 Fax: 250-558-3369
Toll-Free: 1-888-945-2722
Email: info@cpca-rpc.ca Website: www.cpca-rpc.ca


The CPCA supports an inclusive competency-based model. This includes skills training, professional
experience and natural abilities. Prospective members are also reviewed through a criminal record
check, submitting references from recognized mental health practitioners and writing a qualifying
exam. The CPCA's membership represents a diverse scope and range of counselling related educational
backgrounds (PhD, MA, BA and diplomas) in valid forms of counselling psychology.
CPCA is a national non-profit association registered in accordance with the Canada Corporations Act
and permits members to identify themselves as "Registered Professional Counsellors" (RPC) and holds
them accountable to the Association and to the public through a Code of Ethics and Standards of
Practice and its complaints, investigation and discipline procedures.
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CANADIAN RED CROSS
464 Puntledge Road, Courtenay BC V9N 3R1
Phone: 250-334-1557 Fax: 250-334-3974
Email: comoxvalley@redcross.ca
Hours: Monday to Friday 9am – 4pm
Mission Statement: To improve the lives of vulnerable people by mobilizing the power of humanity in
Canada and around the world.
Health Equipment Loan Program (HELP)
Contact: HELP Coordinator at 250-334-1557 ext. 2522
The goal of the Health Equipment Loan Program is to provide access and the timely provision of high
quality medical equipment to all who are in need through our community-based, volunteer supported
depot.
A referral is required from a Doctor, Nurse or Therapist. The 3 month loan of medical equipment includes:
 Crutches, forearm crutches, commodes, walkers, 4-wheel walkers, wheelchairs, bath seats, IV
poles, canes, bed rails, bath grips, bed pans, cover cradles, foot rest walker, reaching sticks or
grabbers, over-bed tables, quad canes, raised toilet seats, sock aids, toilet rails, urinals, back rests,
kidney dish, long handle shoe horns and gutter extension walkers
Advanced level equipment is available and is only loaned out under the authorization of a
Physiotherapist or Occupational Therapist. Available equipment includes:
 Floor to ceiling poles and electric hospital beds
For more information about the following programs please call the Community Development Coordinator
at 250-334-1557, ext. 2523.
Disaster Management Program
Red Cross works in partnership with the government and other agencies to provide assistance to those
affected by small or large disasters locally and around the world. We operate the central registration for
tracing and reuniting family members and in some cases assist with rebuilding projects following a disaster.
Two areas of the Disaster Management Program include:
 Basic Humanitarian Needs Disaster Management: Partnering with communities &
government authorities to share information & provide expertise during community recovery.
 Family Reunification: Reuniting family members that have been separated during a disaster or
from conflict or war.
Red Cross helps communities to prepare for disaster through public education campaigns and providing
tools for educators to bring into the classroom.
RespectED: Violence and Abuse Prevention Program
Youth and adults learn about preventing abuse, violence and neglect through RespectED online courses
and public education campaigns.
RespectED offers specific programs tailored to children, youth, adults and aboriginal communities.
Public education posters are available for distribution in communities and schools to help spread key
violence and abuse prevention information. More extensive training programs are available for groups who
want their own RespectED trainers.
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SECTION C
CANADIAN RED CROSS continued
First Aid and Water Safety Programs
Red Cross offers First Aid training in the Comox Valley through North Island College - call
250-334-5000 for information on available courses.
 Red Cross Learn to Swim program offers swimming lessons for infants to adults at local pools
 Boating safety is offered through the On Board course which provides participants with information
you need to pass the competency test for the Canadian Coast Guard approved course
 Pleasure Craft Operator Card (PCOC): This study guide and local testing site are available at the
Courtenay Canadian Tire, or you can purchase the study guide online at www.redcross.ca
Humanitarian Issues Program
Information on landmines, children in war, the Geneva Conventions and other global humanitarian issues
are available for use and distribution in schools and communities.
North Island Coordinator
Contact: Teri Mueller
Phone: 250-334/1557
Email: teri.mueller@redcross.ca
Each community is different, with its own capacities and needs. The Community Development Program
helps make the link between Red Cross programs and communities, and also partners with other
community organizations, to determine and address vulnerability within the community.
CARE-A-VAN: MOBILE HEALTH CLINIC
Comox Bay Care Society
Web: www.comoxbaycare.org
Email: comoxbay@mail.com
Hours: please refer to the website listed above for current hours and locations of operation
 Free healthcare services by professionals, hygiene supplies, health information and referral
 All services are confidential and you do not need a health care card
CAREGIVERS SUPPORT GROUP
448 10th Street. Courtenay, BC V9N 1P6
250-871-5940
 Support group for people who provide care and support, at home or in a facility, to a family
member or friend who has dementia, is frail, elderly, chronically ill, or has a disability
 Informal discussions, speakers, videos, information
 Call for meeting times and place
 A women’s and a men’s group, call for information
56
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CHAMBER OF COMMERCE, COMOX VALLEY
2040 Cliffe Avenue, Courtenay BC V9N 2L3
Phone: 250-334-3234 Fax: 250-334-4908
Email: admin@comoxvalleychamber.com Website: www.comoxvalleychamber.com
Mission Statement:
The Comox Valley Chamber of Commerce provides member businesses with a strong, common voice in
dealing with issues that affect the local business environment. It also provides relevant networking
opportunities to help generate sales, create alliances and provide programs that will enhance the
effectiveness of member businesses. The Chamber of Commerce provides comprehensive information on
local member businesses for visiting tourists, residents, and investors.
 The Comox Valley Chamber of Commerce has been serving the business community of Courtenay,
Comox, Cumberland and the outlying areas since 1919. It is a not-for-profit organization that
helps businesses save money, promote themselves, and network with other members of the local
business community.
CHILD & ADOLESCENT OUTREACH: SUICIDE PREVENTION
Phone: 250-702-6880 (leave a message)
Contact: David Hext
 Short-term counselling and referral service, for children and youth, up to the age of 19, who
experience suicidal feelings, depression, loss, and social isolation. Visits can be at home, or in a
community setting.
CHILD CARE SUBSIDY SERVICE CENTRE
PO Box 9953 Stn Prov Govt, Victoria BC V9W 9R3
Toll Free: 1-888-338-6622 Fax: 1-877-544-0699
Website: www.mcf.gov.bc.ca/childcare/subsidy_promo.htm
Hours: Monday to Friday 8:30am – 4:30pm PT, excluding statutory holidays
 This subsidy is a monthly payment that assists eligible BC families with the cost of child care
 Applications and renewals available by calling the Child Care Subsidy Service Centre
 Forms are also on the internet (www.mcf.gov.bc.ca/childcare//subsidy_promo.htm) or at local
offices such as:
 Local Child Care Resource & Referral Office
 Service BC – Government Agent Office
 Immigrant Settlement Service Agencies
57
SECTION C
CHILD DEVELOPMENT ASSOCIATION, COMOX VALLEY
237 3rd Street, Courtenay BC V9N 1E1
Phone: 250-338-4288 Fax: 250-338-9326
Email: info@cvcda.ca Website: www.cvcda.ca
Mission Statement:
The Comox Valley Child Development Association (CVCDA) is committed to the support of children, youth
and young adults, their families, and caregivers so that the lives of children, parents, staff and the child
care community are enriched educationally, emotionally, socially and physically.
Population Served: Children from birth to 19 years, and young adults, residing from Mud Bay to Oyster
River.

The Autism Program
Provides services to children and youth with autism and their families - individualized intervention,
behavioural plans and strategies – small groups and one to one

Community Integration Program
For youth with special needs - offers afterschool and evening social and recreational activities

Early Intervention Therapy Program
Occupational therapy, physical therapy and speech language pathology provides assessment,
treatment and intervention strategies for children from birth to school age who need extra support

Infant Development Program
A home-based program which offers support to families with infants, from birth to 3 years who
have or who are at risk for a developmental delay

ADD Supported Child Development Program
For children from birth to 12 years with special needs who require extra support in child care
settings. Helps parents find child care that meets their needs, and helps child care providers to
include children who require extra support.

ADD Behaviour Consultation
For children and youth up to 18 years of age with special needs who need help to decrease
behaviours that are challenging for individuals with disabilities and their families.

Out of School Care Service
Provides support for school age children with disabilities and their families to find caregivers and
services which meet their needs (by referral from MCFD)

Pacific Child Care Resource and Referral Program
Assists parents in finding child care and provides support and education to caregivers to promote
quality care of children
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CHILD DEVELOPMENT ASSOCIATION, COMOX VALLEY continued

JumpStart Preschool
Licensed Preschool for 3 to 5 year olds at Courtenay Elementary School - a partnership with
School District 71

Vancouver Island Children’s Assessment Network
Coordination of multi-disciplinary assessments for children and youth with complex developmental
behavioural challenges including Autism Spectrum Disorder and Fetal Alcohol Spectrum Disorder

Youth Project
Supporting young adults living with a disability to pursue individual goals for learning, working,
socializing and community living

Friendship Project
Helping young adults with diverse abilities to achieve their goal of forming and keeping friends with
community members living without disability
CHILD FIND, BC
208 – 2722 Fifth Street, Victoria BC V8T 4B2
Email: childvicbc@shaw.ca Website: www.childfindbc.com
Contact: Steve Orcherton (Executive Director)
Trevor Oram (Case Manager)
 Child Find is established across Canada as a network of charitable, non-profit organizations that
deliver services to families whose children go missing unexpectedly. It is recognized by the RCMP
National Missing Children’s Services in Ottawa and is recognized by the National Centre for Missing
and Exploited Children in Arlington VA USA and has the endorsement of the Chiefs of Police of
Canada.
CHILDREN WHO WITNESS ABUSE PROGRAM
Comox Valley Transition Society
202 – 576 England Avenue, Courtenay BC V9N 2N3
Phone: 250-897-0511 (Business/Counselling office) Fax: 250-897-0595
Email: cvts@shaw.ca
 Individual counselling and small group counselling for children 19 years and under who have
witnessed the abuse of their caregiver (usually their mothers)
 Support for caregivers of children who have witnessed abuse
 Free of charge
59
SECTION C
CHRONIC PAIN RESOURCES, COMOX VALLEY
Comox Valley Nursing Centre; VIHA
615 10th Street, Courtenay BC V9N 1R2
Phone: 250-331-8502
Website: www.viha.ca/comox_valley_nursing_centre
Drop in Hours: Monday, Tuesday, Thursday and Friday 9am – 3:00pm
Wednesday 11am to 4pm
 Individual Health Consultations: call for information or drop in at the Nursing Centre

Chronic Pain Support Group: meets the 3rd Tuesday of each month from 1:30 – 3:30pm

Therapeutic Relaxation Groups: meet every Thursday from 1:15 – 2:30pm

Library Resources: numerous books and videos on chronic pain and internet access for health
related information

Educational programs are held several times a year for those with chronic pain and an exercise
program for those who are de-conditioned due to illness. Call for information or drop-in to the
Centre.
60
SECTION C
CHILDREN’S HEALTH FOUNDATION OF VANCOUVER ISLAND
(Formerly Queen Alexandra Foundation for Children)
2309 Arbutus Road, Victoria BC V8N 1V7
Phone: 250-519-6977
Website: www.childrenshealthvi.org
Local Contact: Anita Brassard
Telephone: 250-702-6131
Email: Anita.Brassard@viha.ca
Children’s Health Foundation of Vancouver Island is a registered charity raising funds to support the health
and well-being of children and youth Vancouver Island.
Children’s Health Foundation’s commitment to children’s health is centred around three areas:
1. “Great Beginnings.” We believe babies and pre-schoolers deserve the best possible start to life. To help
realize this goal, we fund programs that help kids get a strong first start, like Early Intervention programs
across the Island and the HerWay Home program, which helps pregnant women with substance use issues
get healthy so they can deliver healthy babies and become great moms.
2. “Tools for Success” is our next focus area. We want children to have the tools they need to reach their
potential, whatever that might look like. Maybe a little boy needs a prosthetic arm, a glass eye, or a new
wheelchair. Maybe a little girl needs therapeutic riding to help develop muscle tone, or she needs a special
formula because she is fed through a tube. Or maybe the best tool for a child is mental health support.
Whatever tool can improve a child’s health, we want to be there to provide it.
3. Our third focus area is called “Building Strong Families.” We want families to have the support they need
so their children can get the health care they deserve. That’s why we decided to build Jeneece Place, the
home away from home for families travelling to Victoria for their child’s medical care. Children will heal
faster with their parents and siblings close by.
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CINDERELLA / PRINCE CHARMING PROJECT
Phone: 250-339-2092
Email: carosel@shaw.ca
Contact: Camilla Rosnes
 A free service provided to teens in need who are graduating from High School in the Comox
Valley. Gowns, tuxedos, shoes and purses are available and whatever else to make the outfit
complete.
 Registration is done through school counsellor or principal
 Confidentiality is assured
 Appointments are arranged in April/May for clients to view the dresses & tuxedos with
seamstresses available if alterations are required.
 Donations welcome all year
CITIZENS ON PATROL SOCIETY, COMOX VALLEY (COPS)
PO Box 3075, Courtenay BC V9N 5N3
Phone: 250-897-1443 Email: cvcops@telus.net
Mission Statement:
The Comox Valley Citizens On Patrol Society has been implemented to enable citizens to volunteer to patrol
designated areas of their community and to act as additional “eyes and ears” of the police, thus assisting
the RCMP Detachment in their efforts to combat crime. The CVCOPS is a registered non-profit society. It
is comprised of concerned citizens who volunteer their time and resources to assist RCMP in the
community.
CITY OF COURTENAY
830 Cliffe Avenue, Courtenay BC V9N 2J7
Phone: 250-334-4441 Fax: 250-334-4241
Email: info@courtenay.ca Website: www.courtenay.ca
Mayor: Larry Jangula
Email: ljangula@courtenay.ca
Council: Jon Ambler, Bill Anglin, Doug Hillian, Ronna-Rae Leonard, Manno Theos, Starr Winchester
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CLICKLAW
Email: editor@clicklaw.bc.ca Website: www.clicklaw.bc.ca/
Mission Statement:
To provide equitable access to quality legal information, education and help for British Columbians.
 Practical information about legal rights & responsibilities and options to solve legal problems
 Locate those who can help with legal problems, using the Clicklaw HelpMap
 Access resources that teach about the laws that affect British Columbians and how the legal
system works
 Access resources that feature reform & research of laws and legal innovations in British Columbia
CLINICAL PREVENTION SERVICES – STI CONTROL
655 12th Avenue W, Vancouver, BC V5Z 4R4
Phone: 604-707-5603 Appointments: 604-707-5600
Website: smartsexresource.com
Live Support Hours:
Check website for next chat time
 Offers information about sexually transmitted diseases, HIV, AIDS and sexual health
 Provides information regarding signs and symptoms, testing, treatment and prevention
COAST GUARD CANADA
Comox Marine Communications & Traffic Services Centre
PO Box 220, Lazo BC V0R 2K0
Phone: 250-339-3613 Fax: 250-339-2372
Email: mctscomox@pac.dfo-mpo.gc.ca Website: www.ccg-gcc.gc.ca
 Emergency marine search and rescue
 Marine forecast and weather information taped line: 250-339-0748
 Vessel traffic services
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COLLEGE OF PHYSICIANS AND SURGEONS OF BC
300 –669 Howe Street, Vancouver BC V6C 0B4
Phone: 604-733-7758 Fax: 604-733-3503
Toll Free: 1-800-461-3008
Website: www.cpsbc.ca
 This toll free number is for any communication regarding physicians and their patients
COMMUNITY FUTURES STRATHCONA
900 Alder Street, Campbell River, BC, V9W 2P6
Phone: 250-830-0999 Fax: 250-830-1189
Email: info@cfstrathcona.ca Website: www.cfstrathcona.ca
Hours: Monday to Friday 9am – 4:30pm (closed 12 – 1pm)
Mission Statement:
Growing communities one idea at a time and supporting the development and growth of new and existing
businesses.
 Lend money to new and existing businesses where growth potential is demonstrated
 Encourage people to become self-employed entrepreneurs
 Support community led economic development projects
COMMUNITY JUSTICE CENTRE
Suite C2- 8th Street, Courtenay BC V9N 1N5
Phone: 250-334-8101 Fax: 250-334-8102
Email: cjc@shawbiz.ca Website: www.cjc-comoxvalley.com
Conferences: Monday to Friday at 4:30pm
Population Served:
Youth and adults mainly referred by RCMP. The Centre also accepts referrals from individuals where both
the complainant and respondent are willing to refer - as well as cases referred by shops, ICBC, Fisheries
and Oceans Canada, municipal by-laws officers and non-profit organizations.
As well, the Centre co-ordinates the Critical Incident Response Protocol for addressing incidents of racism,
homophobia and hate activity.
Eligibility Criteria:
As a restorative justice programme, those accepted must: participate voluntarily, acknowledge that they
have hurt others and the community by their actions, and want to engage in making things right with
those they hurt and the community at large.
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COMMUNITY JUSTICE CENTRE continued
Mission Statement:
 To promote, advance and implement the principles of restorative justice in the Comox Valley
 To educate, engage and involve residents in activities and processes that achieve non-violent
solutions to criminal and other hurtful conduct.
 To develop safe, neutral and contextually sensitive environments and processes in which all parties
to disputes can meet to:
• discuss the unacceptable behaviour and understand its real impacts on the individuals,
their families and supporters, and the community as a whole
• respond to the emotional, physical, financial and other needs experienced by those hurt
• assist those causing the hurt to accept responsibility and accountability for their behaviour
and to undertake those actions which may prevent a recurrence
• assist those involved to participate in healing themselves and the divisions between them.
 Resolution conferences are facilitated for first time offenders who have caused physical/emotional
harm to people, property or the community. The respondents are held accountable to repair the
damage, encourage healing through prevention and improve relationships for a safer community.
Resolution conferences are organized to include offender (respondent) and victim (complainant)
and their supporters and community panel members with a trained facilitator at the Community
Justice Centre, usually within a month of the case being referred. A mutual agreement is
acceptable to both parties and the terms of the agreement are monitored by our case coordinators to ensure that it is carried out. Non-compliance can result in the file being returned to
the RCMP for possible legal recourse.
COMMUNITY LEGAL ASSISTANCE SOCIETY
300 – 1140 West Pender Street, Vancouver BC V6E 4G1
Phone: 604-685-3425 Fax: 604-685-7611
Toll Free: 1-888-685-6222
Website: www.clasbc.net
Programs & Services
The purpose of the Community Legal Assistance Society (CLAS) is to provide legal advice and assistance
and to use and develop the law for the benefit of people who are physically, mentally, socially,
economically or otherwise disadvantaged or whose human rights need protection.
 For anyone certified under the Mental Health Act or held under the Mental Disorder Provisions of
the criminal code
 Provides free legal representation of patients at review panels under the Mental Health Act and
Review Boards under the Criminal Code (mental disorder provisions)
 Takes on test cases, charter cases and human rights cases in mental health law
 Provides support for research and law reform in legislative issues, and a public legal education
service
 Criminal and regular civil problems are not handled by the profect, but are referred to a legal
Services Society office or other service
 Provides free legal representation for review boards held under the Health Care (consent) and care
facility (admission)
Non profit society. No fees. Collect calls are accepted.
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COMMUNITY LEGAL ASSISTANCE SOCIETY CONSUMER AFFAIRS CANADA
Canadian Consumer Information Gateway - Office of Consumer Affairs
2th Floor, 235 Queen Street, West Tower Ottawa ON K1A 0H5
Phone: 613-946-2576 Fax: 613-952-6927
Email: consumer.information@ic.gc.ca Website: www.consumerinformation.ca
 Being a consumer is more challenging than ever. Technology advances quickly and complex
products and services now come from all over the world. Options for everything from warranties to
financing seem to be multiplying, as are the types of fraud and deception. To help Canadian
consumers be better informed, protected and be more effective when dealing with businesses,
Consumer Affairs has brought together on a single website the very best consumer information,
tools and services available from the most objective and reliable sources.
COMMUNITY LIVING BRITISH COLUMBIA (CLBC)
107 – 555 4th Street, Courtenay BC V9N 1H3
Website: www.communitylivingbc.ca
 CLBC staff provide information and support in assisting eligible individuals to make connections in
their community.
 CLBC funds supports and services that adults with developmental disabilities and their families can
access through individualized funding, contracted service providers and other specialized support
agencies.
Adult Services:
 Family support, including respite and homemaker services
 Helping to find housing options that encourage independence while meeting a person’s unique
needs
 Connections with community services, including assessment and consultation, to support
individuals, families or caregivers
 Community inclusion supports to help adults with developmental disabilities find work, and build
social networks and life skills
COMMUNITY POLICING AND MEDIA RELATIONS
RCMP Comox Valley Detachment
800 Ryan Road, Courtenay BC V9N 7T1
Phone: 250-338-1321 Fax: 250-338-6781
Contact: Constable Nicole Hall
 Constable Hall is the local detachment’s liaison for speaking engagements at schools, or for groups
and organizations in relation to public safety issues. Also for any media related issues.
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COMOX RECREATION CENTRE
1855 Noel Avenue, Comox, BC V9M 2H4
Phone: 250-339-2255 Fax: 250-339-0814
Email: info@comox.ca Website: www.comox.ca
Hours: Monday to Friday 6:00am – 9:30pm and Saturday & Sunday 9am – 4:30pm

A variety of recreational activities for children, youth, adults, seniors and families

Some recreation and social activities for mentally challenged adults and children

Comox Recreation Centre Subsidy available for low income families and individuals; contact the
Comox Recreation Centre for more information.
COMOX SENIORS CENTRE AT D’ESTERRE HOUSE
1801 Beaufort Avenue, Comox BC V9M 1R9
Phone: 250-339-5133 Website: www.comoxseniors.ca
Hours: Monday to Friday 8am – 3pm; Saturday 10am – 3pm
Office Hours: Monday to Friday 10am – 1pm
 Seniors 55+ Social Centre
 Arts and crafts, painting, ceramics, ballroom dancing, exercise programs, games & special events
 Lunches served Monday to Friday from 11am to 1pm
 Membership $25.00 per year
COMOX MILITARY FAMILY RESOURCE CENTRE
1575 Military Row, 19 Wing Fitness & Community Centre
PO Box 310, Lazo BC V0R 2K0
Email: comoxmfrc@gmail.com Website: www.familyforce.ca/sites/comox
Facebook: www.facebook.com/comoxmfrc
Other Resources:
19 Wing Social Worker: 250-339-8148
19 Wing Financial Counsellor: 250-339-5942
19 Wing Chaplains: 250-339-8211: Protestant – local 8273 / Catholic – local 8274
After hours the Duty Chaplain can be paged through Wing Ops at 250-339-8231
Military Police: 250-339-8218
DND Help Line (harassment & sexual assault): 1-800-290-1019
Ligne de secours du DND: 1-800-290-0893
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COMOX MILITARY FAMILY RESOURCE CENTRE continued
Mission Statement:
The mission of the Comox Military Family Resource Centre (Comox MFRC) is to provide relevant, highquality programs and services.
Population Served:
19 Wing military members and their families. A limited number of Comox MFRC workshops are open to the
general public on a space-available basis.
19 Wing Family Centre (Child Care) 250-339-8211 local 7232
 Infant and toddler care; before and after school care; seasonal day camps, early learning programs
in both English and French – programs serve both military and civilian families living in the Comox
Valley.
Counselling Services
Comox MFRC Counselling Services provides crisis and short-term counselling, assessment and
referral, along with prevention programs for the military family. Free and confidential.
Children's Programs for Military Families
 Casual child care (fee for service) and parent and child programs (playgroups) are available to
military families. Children's programs are delivered and/or supervised by qualified, early childhood
educators.

Emergency Child Care Services: ensures that help is available to military families in need of
unexpected child care that is a direct result of duty requirements. This program can provide
emergency child care for 24 – 72 hours (up to a week under special circumstances). Emergency
child care can be requested during a short term crisis until longer term arrangements can be
implemented. Fully screened caregivers and on call caregivers are available to respond 24/7.
To arrange emergency child care Monday to Friday 8am – 4pm, ask to speak to the Emergency
Child Care Coordinator. After hours and holidays call Wing Operations at 250-339-8231 and ask
them to page the Duty Chaplin.
Employment and Education Services:
 Military spouses and dependant youth are eligible for one-on-one consultation and assistance with
job, career, self-employment goals, networking strategies and the development of self-promoting
tools for a proactive job or education search.
Family Liaison Officer
 The Family Liaison Officer is a Comox MFRC social worker who is available to help families cope
with all phases of a CF member’s recovery, rehabilitation and reintegration, whether s/he is
returning to service or transitioning through the release process.
Family Separation & Reunion (Deployment) Services:
 CF/Reservist personnel are often required to spend time away from their families. We recognize
the significant emotional and physical demands placed on families because of deployment,
temporary duty and imposed restriction, and we provide a number of services and activities to
assist families coping with military work-related absences of 30 days or longer. Our services are
extended to all minor custodial children, the member's married or common-law spouse, the
primary next of kin of single members, as well as single parent members.
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COMOX MILITARY FAMILY RESOURCE CENTRE continued
Information & Referral/Welcoming Services/Family Health Liaison (bilingual service)
 Newly posted or soon-to-be posted families have access to community-based information to assist
them with relocating to and settling into their new community.
Quality of Life Program:
 Offer a wide variety of personal development and social networking workshops and opportunities.
Second Language Training and French Services:
 Military family members may access classroom-based or on-line second language training for
English or French. French Services provides access to information and assistance as needed to
Francophone military families moving to or residing in the 19 Wing geographical area.
Youth Services:
 Children aged six to 18 years old of 19 Wing defence team members have access to clubs and
social groups, special workshops and events, and The Mox – the 19 Wing Youth Centre.
Family Information Line: 1-800-866-4546 (bilingual service)
 Loved ones of Canadian Forces members can contact the Family Information Line (FIL) for any
support your family may need as a result of the unique nature of military life. The FIL offers
confidential, personal and bilingual assistance. Counsellors can help your family obtain information,
and provide reassurance, support, and referral to the various services offered to CF families.
Family Navigator Website (for Military Families with special needs and responsibilities).
 The national ‘Family Navigator’ website (www.familynavigator.ca) provides local, regional and
national service information to families caring for children with a variety of special needs,
supporting or caring for an elderly or unwell parent, and those who are health planning with a
military spouse who has a complex health concern. This website is designed to assist those who
require extra support.
Integrated Personnel and Support Centre - Services Manager: 250-339-8211 local 7147
 Integrated Personnel Support Centre Comox is part of a national unit, the Joint Personnel Support
Unit. Located in Bldg 22 of 19 Wing Comox, the Centre strives to meet the mission statement of
the JPSU for the North Island Region. JPSU Mission Statement: "Through an integrated and
individual-centric service delivery model, ensure the coordination and facilitation of standardized,
high quality, consistent care and administrative support during all phases of recovery,
rehabilitation, and reintegration on return to service or transition following release, for all injured
and ill Canadian Forces members and veterans, their families and the families of the deceased."
Member Assistance Program: 1-800-268-7708 (bilingual service)
 This is a 24-hour confidential hotline for military members & their families. The counsellors are
there to assist people in distress and to offer counselling. Everything discussed with a counsellor is
confidential. S/he must uphold a professional code that protects confidentiality. If required they
can also refer to counsellors and/or other services in the local area.
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COMOX TOT STOP
Comox United Church
250 Beach Avenue, Comox BC
Corner of Comox & Beach Avenue
Phone: 250-339-3966
Hours: Tuesday, 10:00am - Noon (September through June)
 A drop-in program for parents and caregivers of pre-school children
COMOX VALLEY DIABETES EDUCATION CENTRE
307 A – 14th Street, Courtenay, BC, V9N 6P5
Phone: 250-339-1568 (Leave message) Fax: 250-890-3008
Email: diabetes@sjghcomox.ca
Hours: Monday, Tuesday & Wednesday from 8:30am – 4:00pm.
Drop-in-time: 11:00 am – 12:00 noon on Tuesdays. If you have a quick question or concern or want
some more information or literature, you are welcome to drop in.
Patient Care – Diabetes
The Diabetes Education Centre offers a range of services to assist people living with diabetes. Classes are
offered on a regular monthly schedule. You are welcome to bring a family member or friend to attend with
you.
Our classes include:






“Pre-diabetes Class” For people diagnosed with pre-diabetes, this two hour class looks at
practical tips for a healthy lifestyle including eating well and being active to prevent or delay the
onset of diabetes
“Diabetes! Now What?” For people with newly diagnosed diabetes, this 2 hour class will give
you information about living with diabetes. The Class covers: healthy eating, your blood glucose
monitoring and active living.
“Living Well with Diabetes” This series of three 3 hour classes talks in more detail about
diabetes and self-management. Topics include: healthy eating, reading food labels, dining out,
healthy blood glucose levels, diabetes medications and how to avoid or delay complications.
“Review Class” For those who have had previous diabetes education, this 3 hour class looks at
what is new in diabetes and will help you stay or get back on track with your diabetes selfmanagement.
“Carbohydrate Counting” Spend 2 hours and learn how to count carbohydrates to plan your
meals and control your blood glucose levels.
“Weight Loss Tips” Tired of dieting? Our dietitian can help you make a plan for success in this 2
hour class.
Individual appointments (45 minutes) are also available with a physician's referral.
All programs are held in the Diabetes Education Centre. For information, please call 339-1568.
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COMOX VALLEY FAMILY SERVICES ASSOCIATION
1415 Cliffe Avenue, Courtenay BC V9N 2K6
Phone: 250-338-7575 Fax: 250-338-2343
Email: info@cvfsa.org Website: www.comoxvalleyfamilyservices.com
Contact: Executive Director 250-338-7575 ext.227
Hours: Reception is Monday to Thursday 9am – 2:30pm.
All individual appointments/groups are Monday to Friday, various times, by appointment with
program staff.
Mission Statement:
Comox Valley Family Services Association builds on individual and family strengths which support growth
and healthy lifestyles.
Healthy Families Programs
Contact: Program Manager 250-871-7577
Located at 1507C McPhee, Courtenay. Groups are held at other locations.
Community Based Program staff offer a supportive learning environment, information and a connection to
available community resources.
Community Action Program for Children (CAPC)
(including Stay N’ Play and Toddler Time)
 For parents with children birth to 6 years
 Weekly drop-in program providing parent education on care-taking, safety and injury prevention,
nutrition and infant/child development
 Transportation, lunch and childcare provided
 Open referral and no cost
Healthy Babies Prenatal Nutrition Program
 Pregnancy outreach program for pregnant women up to 6 months postpartum
 One on one outreach counselling
 Weekly group support, free vitamins, $10 food voucher
 Assist with breastfeeding concerns
 Diet and networking opportunities.
 Transportation and lunch provided.
Rural Mom & Tots Group (Fanny Bay)
Contact: Evelyn at 250-335-9022
Hours: Tuesday 9:30 – 11am
 Drop-in and enjoy early learning activities for children, socialization and access to community
resources
Continued on next page
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COMOX VALLEY FAMILY SERVICES ASSOCIATION continued
Family Development Program (FDP)
Contact: Program Manager at 250-338-7575 ext. 233
Ministry of Children and Family Development (MCFD) referrals only. No cost.
Family development program helps to develop positive family relations, teach positive parenting, life skills,
communication and behaviour management strategies; and assist families in accessing appropriate and
available community resources. Families are referred by social workers with MCFD. Services provided may
include one-on-one work, youth work, family work and/or group work to meet Ministry of Children and
Family Development (MCFD) service delivery needs. For parents and/or custodians of children/youth aged
birth to under 19 years of age.
Sexual Abuse Intervention Program (SAIP)
Contacts: Therapists 250-338-7575
Community-based program which provides specialized assessment and treatment services to children and
youth under age 19 who have been sexually abused, and their families.
SAIP also provides specialized assessment, treatment and consultation services for children under 12 years
of age who have sexual behaviour problems, and their caregivers.
This is not a crisis service. Therapists only work 3 days a week. You may call us during office hours to
speak directly to a therapist, or leave a message during non-office hours.
 Open referral and no cost - funded by Ministry of Children and Family Development - Child and
Youth Mental Health
 Therapy and education offered for children, youth and families
SAIP has two distinct parts:
1. Children under 12 with sexual behaviour problems
2. Children and youth 3 to under 19 years of age who have experienced sexual abuse
Child and Youth Sexuality Information/Consult
Contacts: Therapists at 250-338-7575 ext. 222 or ext. 223


Free information, education and/or referral
Open to anyone in the community with children under the age of 19, with concerns about
childhood sexuality, normal sexual development, problematic sexual behaviours, recognizing and
disclosing sexual abuse and dealing with the aftermath of sexual abuse
Child and Youth Anxiety Groups: ‘Creating Calm’
Contact: 250-338-7575 ext. 223
The key activities in each 8-10 week program involved physical relaxation techniques, increased awareness
of negative thought patterns, methods to challenge worried thoughts, positive self-talk and social skills.
Parental involvement is an essential part of the group format. The group is run on Wednesdays in an after
school time period with two facilitators. It is not run over the summer period.
 For children with anxiety challenges and their families
 Groups are by age: 7–9 and 10-12 Group size is 6-8 children
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COMOX VALLEY FAMILY SERVICES ASSOCIATION continued
Community Based Victim Services Program (CBVS)
Community based program addresses the unique needs of victims of family and sexual violence. We
accept self-referrals. This is not a crisis service. You may call us during office hours to speak directly to a
victim support worker, or leave a message during non-office hours
The Staff is familiar with agencies both within and outside the community and can offer available referrals.
We may also refer you to related services within our Agency.
1.
Any victim of sexual assault and abuse
Contact: Isabel at 250-338-7575 ext. 224
2.
Any victim of domestic violence, stalking or harassment
Contact: Jennifer at 250-338-7575 ext. 226 The agency and CBVS Program are members of
Ending Violence Assoc. BC
Collaborative Planning Program
Contact /Coordinator: April 250- 334-5881
Ministry of Children and Family Development (MCFD)referrals only. No cost.
Co-coordinator facilitates Family Case Planning Conferences (FCPC) and Family Group Conferences (FGC).
Also may offer Youth Transition Conferences (YTC) to youth ages 16, 17, and 18 that are either on youth
agreements, independent living or aging out of permanent care. The purpose is to identify a support
system for a child; with specific goals and brainstorming on how to achieve them. Coordinator role in all 3
aspects is to help facilitate meetings that involve family members to be a part of the planning for children
in their family.
COMOX VALLEY REGIONAL DISTRICT
600 Comox Road, Courtenay BC V9N 3P6
Phone: 250-334-6000 Fax: 250-334-4358
Email: administration@comoxvalleyrd.ca Website: www.comoxvalleyrd.ca
 Community parks and recreation facilities
 Building inspection
 Land use planning
 Water supply and distribution
 Sewer
 Solid waste management
 Recycling
 Transit
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COMPASSIONATE CARE BENEFITS (EI)
Service Canada
CLICK
Website: www.servicecanada.gc.ca
CALL
Employment Insurance 1-800-206-7218
VISIT
Employment Insurance provides Compassionate Care Benefits for workers and the self employed who meet
the eligibility criteria when they have to be away from work temporarily to provide care or support to a
family member who is gravely ill with a significant risk of death.
COMPASSIONATE FRIENDS OF CANADA, THE
Phone: 250-923-2485 Email: ComoxValley@TCFCanada.net Website: www.tcfcanada.net
Contacts: Judy Dowd at 1-250-923-2485
The Compassionate Friends is an international, non-profit, non-denominational, self help organization
offering friendship, understanding, grief education and hope for the future to all families who have
experienced the death of a child at any age, from any cause.
Meetings: 2nd Wednesday of each month at 7:00pm
 Meetings are open to all bereaved parents, siblings and grandparents
CONFEDERATION OF PARENT ADVISORY COUNCILS, BC
200 – 4170 Still Creek Drive, Burnaby BC V5C 6C6
Phone: 604-687-4433 Fax: 604-687-4488
Toll Free: 1-866-529-4397
Email: info@bccpac.bc.ca Website: www.bccpac.bc.ca
The BC Confederation of Parent Advisory Councils (BCCPAC) is a charitable non-profit organization that
advocates for the best possible public education for all children in BC through the active involvement of
parents. Our membership includes Parent Advisory Councils (PACs) and District Parent Advisory Councils
(DPACs) in BC.
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CONSUMER PROTECTION BC
307-3450 Uptown Blvd, Victoria, BC V8Z 0B9
Toll Free: 1-888-564-9963 Fax: 250-920-7181
Email: Info@Consumerprotectionbc.ca Website: www.consumerprotectionbc.ca
Consumer Protection BC's mandate is to:
 Deliver consumer protection services throughout British Columbia;
 Promote fairness and understanding in the marketplace; and
 Enforce consumer protection laws in BC
Consumer Protection BC delivers consumer protection service throughout BC by:
 Responding to inquiries and complaints from BC consumers and businesses
 Educating consumers and businesses about their rights and responsibilities
 Licensing specific industries
 Inspecting these licensed industries to ensure they are in accordance with BC’s consumer
protection laws.
 Investigating alleged violations of consumer protection laws and following up with progressive
enforcement action
 Providing recommendations to government regarding enhancements to BC’s consumer protection
laws
COURTENAY COMMUNITY CORRECTIONS
Adult Probation
118 – 420 Cumberland Road, Courtenay BC V9N 2C4
Phone: 250-334-1125
Toll free: 1-800-561-4611
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COURTENAY COMMUNITY RESPONSE NETWORK
3164 Hellicar Road, Courtenay, BC, V9J 1M9
Phone: 250-334-2321 or 250-338-6265
Email: passj@telus.net or frayneg@shaw.ca
The Courtenay Community Response Network is part of the BC Association of Community Response
Networks. The goal is to develop a community network of organizations and individuals who deal with
vulnerable adults. The network helps to disseminate information into the community about adult abuse and
to address root causes. It also provides a forum for sharing information that is not confidential, to help
reduce abuse of vulnerable adults. Meetings are 4 times a year, plus an event around June 15th to mark
World Elder Abuse Awareness Day (WEADD) and are open to the public and to all organizations that
interface with vulnerable adults. For more information call or email.
COURTENAY RECREATION
Lewis Centre
489 Old Island Highway, Courtenay BC V9N 3P5
Phone: 250-338-5371 Fax: 250-338-8600
Email: lewis@courtenay.ca Website: www.courtenay.ca/recreation.aspx
Florence Filberg Centre
411 Anderton Avenue, Courtenay BC V9N 6C6
Phone: 250-338-1000 Fax: 250-338-0303
Email: filberg@courtenay.ca Website: www.courtenay.ca/recreation.aspx

A variety of recreational activities for children, youth, adults, seniors and families

Rental facilities for a variety of community functions

Special Needs Program

ACCESS Pass – for low income families and individuals residing in the City of Courtenay; for more
information: 250-338-5371
 The program is designed for individuals and families who are working low income, on BC
Benefits and/or gross family income cannot exceed the National Council of Welfare
Estimates. This amount will be found on the application form.
 Apply at Courtenay Recreation’s Lewis Centre or Filberg Centre offices and bring in proof of
residency with the application ( eg: drivers license, recent utility bill with current address)
and BC Care Cards for you and all your dependents (REQUIRED)
 Post Secondary students and Special Needs participants are not eligible where a reduction
already applies (eg: weight room membership)
 Coupon Book good for one calendar year, and you receive one per family member
 Adult Coupon Books are to be given only to adults present at the recreation centre. Any
other adult listed on the form needs to come in for his/her coupon book and
verify Courtenay residency and care card number.
 Receive a coupon book offering up to 75% off programs in the seasonal Recreation Guide &
some free access to programs.
 Applications need to be made once per year.
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COURTENAY RECREATION continued
The LINC Youth Centre
300 Old Island Highway, Courtenay BC
Phone: 250-334-8138

Indoor skate park, computer lab, youth drop-in, structured programs, leadership training, special
events and more

The LINC (ages 11 – 18)

Skate park (all ages)
COURTHOUSE
Phone: 250-334-1115 Fax: 250-334-1191
COURTHOUSE LIBRARY, BC
420 Cumberland Road, Courtenay BC V9N 2C4
Phone: 250-334-1124
Website: http://www.courthouselibrary.ca/about/libraries/courtenay.aspx?LibId=f6f061c8-1747-449c-b542ebf229589acd
CREATIVE EMPLOYMENT ACCESS SOCIETY
SEE:
SAFE HARBOUR
SKILLS CONNECT FOR IMMIGRANTS
VANCOUVER ISLAND VOCATIONAL and REHABILITATION SERVICES
WORK BC EMPLOYMENT SERVICES CENTRE
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CREDIT COUNSELLING SOCIETY
Oceanview Executive Centre
203 – 335 Wesley Street, Nanaimo BC V9R 2T5
Phone: 250-741-8558 Fax: 1-888-520-8008
Toll Free: 1-888-527-8999 ext. 1233
Email: info@nomoredebts.org Website: www.nomoredebts.org
Contact: Candice Olson (Credit Counsellor)
Email: Candice@nomoredebts.org
Hours: by appointment only – Monday to Saturday, with extended hours available
We are federally registered as a Canadian Charitable Organization. We are also an accredited member of
Credit Counselling Canada, a national association of non-profit credit counselling services, as well as a
nationally accredited charity with the Better Business Bureau.
Mission Statement:
We educate Canadians in personal money management and the wise use of credit, and we help individuals
and families find solutions for their financial matters through unbiased counselling and debt repayment
alternatives.
 Confidential and free credit counselling services
 Credit education
 Debt management programs
 Budgeting assistance
CRIME STOPPERS TIPS LINE
Toll Free: 1-800-222-TIPS (1-800-222-8477)
Website: www.comoxvalleycrimestoppers.bc.ca
 Phone above number to leave tips (anonymously) on crimes witnessed or other information in
relation to crimes. For emergencies call RCMP at 9-1-1.
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SECTION C
CRIME VICTIM ASSISTANCE PROGRAM, THE
PO Box 5550 Station Terminal, Vancouver BC V6B 1H1
Phone: 604-660-3888
Toll Free within BC: 1-866-660-3888
Email: cvap@gov.bc.ca
Website: http://www.pssg.gov.bc.ca/victimservices/financial/index.htm
Program & Services:
This program is governed by the Crime Victim Assistance Act and the Regulations. Under the Act, victims
injured as a result of certain crimes, immediate family members of an injured or deceased victim and some
witnesses may be eligible for financial assistance or benefits, such as

Medical & dental care

Prescription drug expenses

Vocational services

Disability aids

Income support

Lost earning capacity

Homemaker, childcare or personal care

Home or vehicle modification and related expenses

Counselling

Repair or replacement of some damaged or destroyed personal property items

Protective measures (such as changed locks or home security systems)

Transportation or travel expenses

Funeral expenses

Loss of parental guidance for a minor child

Loss of earnings due to bereavement leave

Crime scene cleaning
CRIMINAL DUTY COUNSEL
Website: www.clicklaw.bc.ca/helpmap
CRISIS INTERVIENTION NURSE
St. Joseph's Hospital
Phone: available by calling the Crisis Line at 1-88-494-3888
79
SECTION C
CRISIS LINES, VANCOUVER ISLAND LISTINGS
Vancouver Island / Provincial coverage for Aboriginal Callers: 1-800-588-8717
Adult Line: 250-723-4050
Teen Line: 250-723-2040
KUU-US Crisis Line Society
Box 294, 4589 Adelaide St, Port Alberni BC V9Y 7M7
Business Line: 250-723-2323
Email: kuu-uscrisisresponse@shaw.ca Website: www.kuu-uscrisisline.ca
*For Aboriginal Callers
Port Hardy Crisis Line: 250-949-6033
North Island Crisis and Counselling Centre
7095 Thunderbird Road, Port Hardy BC V0N 2N0
Business Line: 250-949-8333 Fax: 250-949-8344
Email: reception@nicccs.org Website: www.nicccs.org
Vancouver Island Crisis Line: 1-888-494-3888
PO Box 1118, Nanaimo, BC V9R 6E7
Business Line: 1-877-753-2495 Fax: 250-753-2475
Email: info@vicrisis.ca Website: www.vicrisis.ca
Crisis Lines: 1-888-494-3888 - operates 24/7
1800Suicide: 1-800-784-2433 (BC wide) - operates 24/7
310Mental Health Support Line: 310-6789 (BC wide) - operates 24/7
Crisis Chat: Online emotional support provided everyday between the hours of 6pm-10pm. Access through
website www.vicrisis.ca.
See Website: www.vicrisis.ca for all programs and services.
CRISIS SUPPLEMENT (for Recipients of Income Assistance)
730 Grant Avenue, Courtenay BC V9N 2T3
Toll Free: 1-866-866-0800 Fax: 250-703-2421
Website: www.eia.gov.bc.ca
Hours: Monday to Friday 9:00am – 4:00pm by phone
Office Hours: Monday to Friday 9:00am – 4:00pm (Closed for lunch between 12:00pm to 1:00pm)
If you receive income assistance, you may be able to get a crisis supplement from MSD in exceptional
circumstances. This supplement is available if:
 An unexpected purchase is needed – example: a furnace that requires replacement
 Failure to obtain an item that will cause imminent danger to physical health
 Items needed that are not a health-care good or service
 There is no other resources available to get the item
80
SECTION C
CROHN’S AND COLITIS FOUNDATION OF CANADA
CCFC BC/YK Region Office:
11198 84th Avenue, Nordel Mall, PO Box 33060, Delta, BC V4C 8E6
Phone: (604) 230-6650 Fax: (604) 596-3187 Toll Free: 1-800-513-8202
Website: www.ccfc.ca
Email: britishcolumbia@ccfc.ca
Promise
To cure Crohn’s disease and ulcerative colitis and improve the lives of children and adults affected by these
chronic diseases.
Mission
The CCFC will raise funds to:
 Invest in IBD research to foster advances in prevention, treatments, cures and health policy
 Educate patients, families, industry and governments about IBD
 Increase public awareness of IBD and the Foundation
 Advocate to governments and stakeholders on behalf of those affected by IBD
CUMBERLAND HEALTH CENTRE
PO Box 400, 2696 Windermere Avenue, Cumberland BC V0R 1S0
Phone: 250-331-8505
 Renal dialysis unit
 Lab & pharmacy
 Nutrition information and dietary counselling
 Respite care
 Multilevel Care
 Special Care Unit
 Adult Day Program
CUMBERLAND RECREATION INSTITUTE
2665 Dunsmuir Avenue, Cumberland BC V0R 1S0
Phone: 250-336-2231 Fax: 250-336-2321
Email: cri@cumberlandbc.net
 A variety of recreational activities for children, youth, adults, seniors and families
81
SECTION D
DAWN TO DAWN
Phone: 250-218-3136
Email: outreach@dawntodawn.org
Non Profit Residential Housing Program that makes transititional housing possible in the Comox Valley.
Programs & Services
We provide homeless individuals and families with access to housing that gets them (or keeps them ) off
the streets
DEPARTMENT OF FISHERIES AND OCEANS - DFO
Pacific Region Recreational Fishing
DFO – Comox Valley
148 Port Augusta Street, Comox BC V9M 3N6
Courtenay DFO Office: 250-339-2031
Toll Free: 1-866-431-FISH (1-866-431-3474)
Website: www.dfo-mpo.gc.ca
Hours: Mon – Fri: 9:00am - 3:30pm (closed between 12:00 – 12:30)
 Go to the internet site to view up-to-date fisheries openings and closings, with dates and locations
listed for our local areas
DIAL-A-LAW
The Canadian Bar Association, BC Branch
Toll Free: 1-800-565-5297
Website: www.dialalaw.org
Dial-A-Law is a library of legal information prepared by lawyers. It offers general information on a variety
of topics on law in British Columbia. Dial-A-Law is a free service that is available in English, Chinese and
Punjabi by telephone and on the Internet. Dial-A-Law is funded by the Law Foundation of British Columbia
and is operated by the Canadian Bar Association British Columbia Branch (CBABC).
Call Dial-A-Law if you:
 think you may have a legal problem and want practical information on the law involved
 want to find out about your legal rights and responsibilities
 want to learn more about the law and the legal system in British Columbia
Dial-A-Law is available 24 hours a day, 7 days a week.
82
SECTION D
DISABILITY LAW PROGRAM
Community Legal Assistance Society
300 – 1140 West Pender Street, Vancouver BC V6E 4G1
Phone: 604-685-3425 Fax: 604-685-7611
Toll Free: 1-888-685-6222
Website: www.clasbc.net
 Provides advice, litigation, and advocacy services
 Research and law reform, support to legislative issues
 Public legal education service takes on test cases in areas of human rights and the Charter of
Rights
DRUG REHAB SERVICES
Toll Free: 1-877-254-3348
Website: www.drugrehab.ca
Drug Rehab Services’ philosophy is to refer you to the best possible drug rehabilitation center to meet your
specific treatment needs. We want you to achieve a 100% drug free life without the use of substitute
medications
 Free referrals to a drug rehabilitation program that does not use drugs of any kind
 Can help you find private treatment facilities as well as low or no cost programs
 Information regarding the costs for the different types of treatment
83
SECTION E
EMERGENCY SUPPORT SERVICES, COMOX VALLEY (ESS)
Comox Valley Emergency Program
3001 Moray Avenue, Courtenay BC V9N 7S7
Phone: 250-334-8890
Email: cvess@shawcable.com
Contact: Terry Lewis
 ESS provides short-term assistance to British Columbians who are forced to leave their homes
because of fire, floods, earthquakes or other emergencies
EMPLOYMENT INSURANCE (EI)
Service Canada
CLICK
Website: www.servicecanada.gc.ca
CALL
Employment Insurance 1-800-206-7218
VISIT
Temporary wage loss insurance for workers and the self employed who meet the eligibility criteria. There
are several types of benefits, depending upon the situation:
 Employment Insurance Regular Benefits
 Employment Insurance Maternity and Parental Benefits
 Employment Insurance Sickness Benefits
 Employment insurance Compassionate Care Benefits
 Employment insurance Fishing Benefits
 Employment Insurance Self Employment Benefits
EMPLOYMENT STANDARDS BRANCH
Ministry of Jobs, Tourism and Skills Training
2nd Floor – 6475 Metral Drive, Nanaimo BC V9T 2L9
Toll Free: 1-800-663-3316 Fax: 250-390-6195
Website: www.labour.gov.bc.ca/esb
 The Employment Standards Branch Administers the Employment Standards Act and Regulation,
which set minimum standards of wages and working conditions in most work places
 For information related to non-union issues and problems in the workplace
84
SECTION E
ESSENTIAL SKILLS PARTNERSHIP, COMOX VALLEY
103 – 555 4th Street, Courtenay, BC V9N 1H3
Phone: 250-334-3119 Fax: 250-338-7594
Email: betty@ceas.ca
Essential Skills are the skills that people need for work, learning, and life. They are used in the community
and the workplace in different forms and at different levels of complexity. The purpose of the Comox Valley
Essential Skills Partnership is to increase literacy awareness and emphasize the importance of increasing
Essential Skills.
 Inform employers about the concept and “language” of Essential Skills; demonstrate the value that
up-skilled employees bring to a business
 Advocate for and encourage community members to consider their employability in the context of
Essential Skills; demonstrate the benefits of increasing skills (personal satisfiers, financial gain,
opportunities for advancement, job stability)
 Collaborate with guidance counsellors, career advisors, and literacy tutors by providing tools
necessary to assess, identify, and support ES enhancement
 Maintain an inventory of services prepared to deliver Essential Skills training; assist existing service
providers in integrating Essential Skills development in their current programming
 Work closely with educators to create partnerships with educational institutions for the inclusion of
essential skills development in skills training programs
EUREKA CAMP SOCIETY
Eureka Outdoor Camp
22151 Wilson Avenue, Richmond BC V6V 2P6
Phone: 604-520-1155 Fax: 604-521-4313
Email: info@eurekacamp.ca Website: www.eurekacamp.ca
Mission Statement:
The mission of the program is to enable children and adolescents with learning disabilities and associated
disorders to build a foundation for personal achievement by providing an interesting, safe and fun
environment where they can explore situations in which there is a high potential for success.
 Outdoor Camp is a non-profit organization offering outdoor recreational programs specifically for
children and adolescents, ages 8 to 18, with learning disabilities, ADD/ADHD, Tourettes Syndrome,
mild autism, brain injury, etc.
 Limited funds available to help families who otherwise could not afford to send their children to
camp
85
SECTION E
EUREKA SUPPORT SOCIETY
280 4th Street, Courtenay BC V9N 1G6
Phone: 250-334-4035 Fax: 250-871-0025
Email: eureka.ed@shaw.ca
 Eureka Support Society is a multi-faceted resource centre for adults who have a persistent mental
illness. It provides educational, vocational, recreational and social activities on a daily basis
according to the needs and interests of its members. The activities are provided in a welcoming
environment where members are safe, secure and valued. Referral to the program is only thru
Comox Valley Mental Health and Substance Use Services.
EVERGREEN CLUB
Phone: 250-338-1000 Fax: 250-338-0303
Email: smurphy@courtenay.ca Website: www.evergreenseniorsclub.org
Contact: Susan Murphy (Manager of Recreation Services/Seniors Coordinator)
Mission Statement:
To provide leisure activities and events for people age 55 and over.
 Drop-in centre and seniors club from 7am – 4:30pm, some evening activities
 Daily lunch (affordable fee)
 Social and leisure recreation activities, including club activities, carpet bowling, quilting, bridge,
crib, computer classes, bus tours, fitness classes (yoga, tai chi, wellness, etc)
 Monthly newsletter
86
SECTION E
EXTREME WEATHER SHELTER
Email: info@comoxvalleyewp.com
Website: www.comoxvalleyewp.com
The Extreme Weather Shelter was developed to assist the homeless at times of extreme weather. A
committee with representation from many of the helping organizations in the Valley has developed an
Extreme Weather Response Plan. In times of extreme weather, an extra 20 shelter beds will be made
available in a partnership with The Salvation Army and BC Housing. All clients should be directed to the
Pidcock Emergency Shelter.
The following conditions need to be present for Extreme Weather Shelter activation:
1. Temperatures near zero with rainfall that makes it difficult or impossible for homeless people to
remain dry and/or
2. Sleet or freezing rain and/or
3. Snow accumulation and/or
4. Sustained high winds
5. Temperatures at or below -2 Celsius
6. Feedback from clientele of the various facilities may also be considered
All the above will be taken into consideration to determine whether the weather poses a substantial threat
to the life or health of the homeless. Contact needs to be made with The Salvation Army emergency
Shelter to determine its capacity status by calling 250-338-2533.
For Emergency Weather Status visit www.comoxvalleyewp.com
The shelter status will be re-assessed on a daily basis.
87
SECTION F
FAMILY DUTY COUNSEL
Courtenay Courthouse
Website: www.familylaw.lss.bc.ca
Wednesday 9:00am – noon
Family duty counsel can help you with Provincial Court family law matters, including child protection issues
(if the Ministry of Children and Family Development becomes involved with your family). Duty counsel can
give you advice and speak on your behalf in court on simple matters. However, they will not take on your
whole case and will not represent you at a trial. People are helped on a first come, first served basis.
Note that the lawyers must first help people who have matters in court that day, but can assist others once
they are not needed in court.
FAMILY JUSTICE SERVICES CENTRE, COURTENAY
Ministry of Justice – Service BC
45 – 2500 Cliffe Avenue, Courtenay BC V9N 5M6
Phone: 250-897-7556 Fax: 250-897-7560
Toll Free: 1-800-371-0799
Website: www.ag.gov.bc.ca/family-justice
 Mediation of disputes around custody, access and maintenance, as well as the creation of
parenting plans
 Preparation of custody and access reports for Provincial and Supreme courts
 Assistance with applications for custody, access and maintenance
FAMILY MAINTENANCE ENFORCEMENT PROGRAM, BC
Ministry of the Attorney General
Enrolment Office
Box 5100, Victoria BC V8R 6N3
Phone: 250-220-4040 Fax: 250-220-4053
Toll Free (Client Office): 1-800-663-3455
Website: www.fmep.gov.bc.ca
 Monitors and enforces child support orders and filed divorce or separation agreements. To enrol,
call, write (the above address) or visit the website. If you are on Social Assistance, the Ministry of
Social Development will help you enrol.
88
SECTION F
FAMILY SUPPORT INSTITUTE
227 6th Street, New Westminster BC V3L 3A5
Phone: 604-540-8374 ext 523 Fax: 604-540-9374
Toll Free: 1-800-441-5403
Email: fsi@fsibc.com Website: www.familysupportbc.com
Mission Statement:
The Family Support Institute is a province-wide organization whose purpose is to strengthen and support
families faced with the extraordinary circumstances that come with having a family member who has a
disability. We believe that families are the best resource available to support one another.
 A province-wide network of resource volunteers with family members with disabilities
 Provide information
 Community education
 Workshops
 Lending resource library
 Free networking to assist families and their communities
 Support Worker Central (www.supportworkercentral.com) matching families with support workers
FIRST OPEN HEART SOCIETY OF BC
Comox Valley Chapter
642 Sky View Place, Comox BC V9M 3R3
Phone: 250-339-5349
Contact: Anne Poole (Chairperson)
Meetings: 3rd Wednesday of each month at the Comox Recreation Centre, 1855 Noel Ave., Comox.
No meetings during the months of June, July, August and December
 Support group for anyone who has had a heart procedure, is about to undergo a heart procedure
or has any concerns with regards to problems related to the heart
 Strongly supported by the surgeons & cardiologists in open heart surgery at Royal Jubilee Hospital
in Victoria
 Information available about Heart House in Victoria
89
SECTION F
FISHERIES & WILDLIFE REPORTING
Conservation Officer Service: Ministry of Environment
PO Box 9376 Stn Prov Govt, Victoria BC V9W 9M1
Tel: 250-356-9234 Fax: 250-356-9197
Email: Conservation.Officer.Service@gov.bc.ca Website: www.env.gov.bc.ca/cos/
The Report All Poachers and Polluters (RAPP) program is a toll free tip-line and web-based service that
allows you to report known or suspected violations of fisheries, wildlife, or environmental
protection laws – anonymously and without risk of confronting the offender.
Available 24/7, RAPP is simple, safe and effective. It is based on the principle that someone other than the
criminal has information that can solve the crime. Just like the police use Crimestoppers, the B.C.
Conservation Officer Service needs your help in catching poachers and polluters.
 If you have just witnessed a serious violation, call 1-877-952-7277 (RAPP) or #7277 on the
TELUS Mobility Network.
 If the situation is not an emergency , report the
incident http://www.env.gov.bc.ca/cos/rapp/form.htm or contact the nearest Conservation Officer
Service district office
 For fisheries violations related to salmon, contact Fisheries and Oceans Canada (DFO) at 1800-465-4336.
The RAPP hotline should also be used to report wildlife-human interactions where public safety may be at
risk.
FOOD BANK, COMOX VALLEY
Mailing Address: Box 3028 Courtenay, BC V9N 5N3
Physical Address: Unit #1, 1491 McPhee Ave, Courtenay, BC
Phone: 250-338-0615
Hours: Monday, Tuesday, Wednesday 9:30am – 12pm, Friday 9:30am – 11am
Thursday (Distribution Day) 9:30am – 1pm
Closed Saturday, Sunday and Holidays
 BRING YOUR OWN BAGS PLEASE
 Distribution of food on Distribution Day (Thursdays)
 Emergency food (and perishables) may be available during office hours
 Produce and bakery items available on a first come first served basis on some Mondays, Tuesdays,
Wednesdays and Fridays. Please restrict visits for these items to one time per week.
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SECTION F
FOSTER PARENT SUPPORT SERVICES SOCIETY
106 – 301 Dogwood Street, Campbell River BC V9W 2Y1
Phone: 250-286-0555 Fax: 250-286-0545 Local Cell phone: 250-702-0304
Regional Office Toll Free: 1-888-922-8437
Email: uicoordinator@shaw.ca Website: www.fpsss.com or www.fosterhope.com
Hours: Monday to Thursday 9:30am – 1:30pm
Regional Office Hours: Monday to Thursday 8:30am – 4:00pm and Fridays 8:30am – 1pm
The FPSS Society is a CARF-accredited grass roots organization committed to providing meaningful and
accessible support, education and networking services which will enhance the skills and abilities of Foster
Parents to deliver the best care possible to the children in their homes.
Working cooperatively with the BC Ministry of Children and Family Development (MCFD) and Foster Parents
on Vancouver Island, the FPSS Society provides meaningful education, support and networking
opportunities to caregivers in our fostering community.

On-going Training: opportunities for foster parents to enhance their skills and knowledge
development.

Peer Support Groups: opportunities for Foster Parents to network with one another.

Protocol Support Team: supports caregivers involved in protocol process.

The I sland Connection : a newsletter mailed directly to foster parents five times a year.

Parenting Resource Library: this library consists of books, cassettes and videos available to
foster parents. We focus on providing practical information and strategies to solve parenting
problems, issues and concerns.

Area Coordinators: to assist foster parents in obtaining current and accurate information and to
provide support services including training, development and peer support.

BC Foster Care Education Program: mandatory, standardized education to approved foster
homes that have a current Family Care Home agreement with MCFD or delegated agency. The
program consists of 14 modules, totalling 53 hours of training and covers a range of foster care
topics.
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SECTION G
GIRL GUIDES OF CANADA
Comox Valley District
Website: www.girlguides.ca
Contact: Jo Stiles at 250-650-0061
Email: cvdistrict.ggc@gmail.com
Girl Guides of Canada-Guides du Canada, the organization of choice for girls and women, makes a positive
difference in the life of every girl and woman who experiences Guiding so she can contribute responsibly to
her community. Through camping, leadership development, community participation and fostering of
personal interests, Guiding encourages girls to have fun while preparing themselves for responsible
citizenship.
Guides Canada welcomes girls, ages 5 – 18, and women over 19 to be part of the following:






Sparks: ages 5 – 6
Brownies: ages 7 – 8
Guides: ages 9 – 11
Pathfinders: ages 12 – 14
Rangers: ages 15 – 18
Adults: welcomed as leaders, mentors, advisers, team members and more
92
SECTION G
GLACIER VIEW ALTERNATE SECONDARY SCHOOL
School District #71 (Comox Valley)
241 Beecher Place, Courtenay BC V9N 3Y4
Phone: 250-338-2752 Fax: 250-338-6132
Principal: Murray McRae
Executive Assistant: Barb Laughren
Youth and Family Worker: Paul Bozenich
Programs:
1.
Bridgeway Program - Grades 7-9 (under 16 years of age)
Sam McKay – Teacher
Rob Hudson – Program Worker
Diane Jensen – Educational Assistant
2.
K.E.Y. (Knowledge Empowers Youth) Program - Grades 8-9 (under 16 years of age)
Kelsea Lochhead – Teacher/Counsellor
Laura Veary – Teacher
Carla Bodor – Educational Assistant
3.
Senior Alternate Program - Grades 10-12 (16-19 years of age)
Ruth Zand – Teacher
Caroline Gauthier – Teacher
Craig Olson - Teacher
Deanne Turner – Educational Assistant
4.
CONNECTIONS Program - Grades 10-11 (16-19 years of age)
Sue Diederichs – Teacher
Rob Prescott – Teacher
Tracey McKinney – Behaviour Resource Home School EA
GOOD SAMARITAN MINISTRIES
Northgate Foursquare Church
1640 Burgess Road, Courtenay BC V9N 5W8
Phone: 250-334-2727 Fax: 250-334-2877
Email: info@ngate.ca Website: www.ngate.ca
 Soup & sandwich served to the public on Saturday 11:30am – 1pm
 Free store - Clothing provided Tuesday, Thursday and Saturday 10:30am – 2pm
93
SECTION H
HABITAT FOR HUMANITY VANCOUVER ISLAND NORTH
1755 13th Street, Courtenay BC V9N 7B6
Phone: 250-334-3777 Fax: 250-334-2528
Email: hfhvin@gmail.com Website: www.habitatnorthisland.com
Contact: Deb Roth
Habitat for Humanity is an independent, non-profit, faith-based housing program dedicated to the
elimination of poverty housing by building homes in partnership with families in need, local businesses and
a host of volunteers.
 The purpose of Habitat is to provide simple, decent, affordable housing to those who would not
qualify for a conventional mortgage. The Habitat program is about home ownership, designed to
break the poverty cycle.
ReStore Hours: Monday through Saturday 9am – 5pm
Phone: 250-334-3784
 The ReStore is a retail outlet operated by Habitat for Humanity, which recycles used building
materials including plumbing and electrical fixtures, kitchen and bathroom cabinets, overstocked
and discontinued materials. These salvageable materials are suitable for home construction,
renovations and repairs as well as furnishings and appliances.
HANDIDART, COMOX VALLEY
Comox Valley Transit System
Box 100, Lazo BC V0R 2K0
Phone: 250-339-5442 Fax: 250-339-2797
Individuals must pre-register in order to use the service. Minimum requirement is 48 hours notice.
Fee: $2.25
 A transportation service within Courtenay, Comox and Cumberland for individuals who are
incapable of using public transit due to mental or physical disability.
94
SECTION H
HAVEN SOCIETY & TRANSITION HOUSE (NANAIMO)
24 Hour Crisis Line: 1-888-756-0616
Business Line: 250-756-2452 Fax: 250-756- 2414
Email: haven@havensociety.com Website: www.havensociety.com
 Transition House: Provides temporary shelter, crisis support & information for women & children
who have experienced violence & are seeking safety while exploring their options.

Community Based Victim Services: Nanaimo & Oceanside: Provides justice-related support
services, information & emotional support for individuals &/or families who are survivors of abuse
& violence, including sexual assault. Engages in the identification of risk factors & the development
of safety plans.

Outreach: Provides non-judgemental support to marginalized women in the community who are
at risk of violence and homelessness. Based on harm reduction, meeting immediate needs &
promoting healthy choices.

Women’s Counselling: For women who have been impacted by physical, sexual &/or
psychological violence their lives. A range of services are available from intake to crisis support
and longer term healing work through groups and individual counselling.

Children & Youth Who Witness Abuse: An intervention/prevention program created by the BC
Society of Transition Houses to address the needs of children and youth 3-18 who have been
exposed to violence at home. The goal of the program is to interrupt/break the cycle of intergenerational abuse. Provided individually and in groups.
HEAD INJURY SOCIETY, COMOX VALLEY
102 - 254 Simms Street, Courtenay BC, V9N 5W1
Phone: 250-334-9225 Fax: 250-334-9269
Email: ed.cvhis@gmail.com Website: www.cvhis.org
Hours: Tuesday: 1pm - 4.30pm, Wednesday – Thursday 9:30am – 4:30pm
Member Drop-In Hours: Wednesday to Thursday 10am – 4pm
The Comox Valley Head Injury Society (CVHIS) provides support services to brain injury survivors and their
caregivers. Through our services, CVHIS works to enhance the health and well-being of our members and
reduce incidences brain injury in our community through prevention-based education.
CVHIS’s programs and services include:
 Case coordination and member referrals to community services
 One to one supports, including support with documentation processing
 Support groups for survivors and caregivers
 Organized recreational activities
 Drop-in food programs
 Advocacy
 Brain injury education and prevention
 Annual brain injury conference


Seniors Caregiving Counselling Program
Family Counselling
95
SECTION H
HEALTH & SENIORS INFORMATION LINE
Toll Free: 811
Website: www.seniorsbc.ca
or www.healthlinkbc.ca
Hours: 24 hours per day, 7 days per week, 365 days per year
 The Health and Seniors Information Line provides a one-stop location to obtain both health and
non-health related federal and provincial government programs and services for British Columbian
seniors. The Health and Seniors Information Line also provides BC residents with information
about health services, the health care system and interpretation of a wide variety of health media
releases, legislation, policies, programs and services.
HEALTHLINKBC
Phone: 8-1-1
Email: HealthLinkBC@gov.bc.ca Website: www.HealthLinkBC.ca
HealthLink BC provides free 24/7 access to non-emergency health information and advice in British
Columbia via telephone, a website, a mobile app, and a collection of print resources, including the BC
HealthGuide Handbook.
8-1-1: easy-to-remember number for all BC residents to access non-emergency health
information, advice and navigation services. Residents of British Columbia can call 8-1-1 (7-1-1 for
hearing impaired) from anywhere in the province to speak to a registered nurse 24/7, dietitian
(available 8am to 8pm, Monday to Thursday, and 8am to 5pm on Friday), pharmacist (available
5pm to 9am daily), or to find a health resource in their area. Translation services are available in
more than 130 languages upon request.
•
HealthLinkBC.ca: a comprehensive public website that provides medically-approved information
on more than 5,000 health topics, symptoms and over-the-counter and prescription drugs and
offers tips for maintaining a healthy lifestyle. It also offers an integrated search and mapping
function to more than 6,100 health services to help British Columbians find health services close to
their home communities.
•
BC Health Service Locator App: a mobile app for Apple handheld devices that helps citizens
locate the types of health services they may need when they are on the go. The app provides a
subset of the information available in HealthLinkBC.ca’s Online Resource Directory.

The BC HealthGuide Handbook: a self-care manual that provides medically-reviewed
information on health topics including disease prevention, home treatment, emergencies, healthy
lifestyle choices and advice on when to seek a higher level of care. The BC HealthGuide Handbook
can be ordered free of charge to residents of B.C. using HealthLinkBC’s online Resource Order
Form.

The HealthLinkBC Files: easy to read fact sheets on public health and safety topics including
common illnesses, vaccinations, environmental health concerns and health tips. The HealthLinkBC
Files are available as downloadable PDFs at www.HealthLinkBC.ca. All HealthLinkBC Files are
available in English, with most topics translated into other languages including Chinese, Farsi,
French, Punjabi, Spanish and Vietnamese.
96
SECTION H
HEALTHY KIDS PROGRAM, BC
9950 Stn Prov Govt, Victoria BC V8W 9R6
Toll Free: 1-866-866-0800 Press 4 and then 2
The Healthy Kids Program helps low income families with the costs associated with basic dental care and
prescription eyewear for their children. Eligible clients include dependent children under 19 years of
age, who receive Medical Services Plan (MSP) premium assistance through the Ministry of Health Services.
Once a family has been approved for premium assistance by MSP, their dependent children will
automatically be registered with the Healthy Kids Program at the beginning of the following month. For
information on how to apply for premium assistance, contact MSP directly at 1-800-663-7100.
The Healthy Kids Program covers:

Dental: children are eligible for $1,400.00 of basic dental services every two years. This coverage
includes services such as exams, x-rays, fillings, cleanings and extractions. Emergency dental
treatment is also available, when required, for the immediate relief of pain if the child’s annual limit
has been reached.

Optical: children are eligible for prescription eyeglasses (lenses and basic frames) once in a
twelve-month period. All prescriptions must be current and meet the program criteria. There are
limitations to the total amount covered in a year. The Healthy Kids Program does not cover
orthodontic treatment and/or contact lenses.

Important: before any treatment begins, confirm that your dental or optical provider offers
services under the BC Healthy Kids Program.
HEART AND STROKE FOUNDATION – VANCOUVER ISLAND, POWELL RIVER &
GULF ISLANDS
401 – 495 Dunsmuir Street, Nanaimo BC V9R 6B9
Phone: 250-754-5274 Fax: 250-754-5275
Toll Free: 1-888-754-5274
Email: mbenvin@hsf.bc.ca Website: www.heartandstroke.bc.ca
Our mission:
 Prevent disease
 Give children and youth the best start for a long, healthy life
 Empower Canadians to live healthy lives
 Save lives
 Enable faster, better cardiac emergency response and treatment
 Enable faster, better stroke response and treatment
 Promote recovery
 Enhance support for survivors, families and caregivers
 Please call the office toll free number or check our website
97
SECTION H
HELP FILL A DREAM FOUNDATION OF CANADA
Unit D 4085 Quadra Street, Victoria, BC, V8X 1K5
Phone: 250-382-3135 Fax: 250-382-2711
Toll Free: 1-866-382-2711
Email: info@helpfilladream.com Website: www.helpfilladream.com
Hours: Monday to Thursday 9am – 1pm
Mission Statement:
Inspiring hope for Vancouver Island’s children with life-threatening conditions since 1986.
Help Fill A Dream provides financial aid to families to ease the burden created by unexpected expenses
(such as transportation, accommodation and meals) as a result of a child’s illness; provides focused
funding to improve a child’s mobility, health and well-being; and makes Dreams come true. Dreams come
in all shapes and sizes. A child’s dream may be a trip to Disneyland or to meet their favourite celebrity or
sports figure; while for their parents, the dream may simply be to spend time with their child as they
undergo medical treatment or to make life more comfortable when they come home.
HELPLINE FOR CHILDREN
Phone: 250-334-5820 Monday – Friday 8:30 – 4:30
Helpline Phone: 310-1234 (24 hours, no area code needed) TDD: 1-866-660-0505
After Hours Line: 1-800-663-9122 / 310-1234
Website: www.safekidsbc.ca or www.gov.bc.ca/mcf/
Mission Statement:
All children are entitled to: protection from abuse, protection from neglect, protection from harm and
protection from the threat of harm.

Helpline for Children: 310-1234 (no area code required)
when it concerns abuse, anyone can call the Helpline for Children – 24 hours

Child Abuse: a child is anyone under the age of 19. Abuse can be physical, emotional or sexual.
Abuse can be abandonment, desertion, neglect, ill-treatment, or failure to meet the physical,
emotional or medical needs of a child. Abuse can be stopped.

Parents who are afraid they might hurt their child can call for help

Community Members: if you know a family where a child is being abused, call the Helpline. You
can remain anonymous.

You Are Responsible: if you are aware of a possible case of child abuse, you are required by
provincial law to contact the Ministry of Children and Family Development. As long as your report
is made in good faith, you are not liable for any loss or damage.
For more information, contact the Ministry of Children and Family Development office at
250-334-5820. Toll-free 1-866-823-5377.
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SECTION H
HOME AND COMMUNITY CARE
941A England Avenue, Courtenay BC V9N 2N7
Phone: 250-331-8522 Fax: 250-331-8523
 Nursing
 Physiotherapy and occupational therapy
 Nutrition
 Social work
 Case management
 Home support
 End of life care
 Adult day programs
 Community clinics
 Assisted living
 Access to residential care facilities
 Short term residential care for caregiver relief
 Hospice care
 Meals on Wheels
HORNBY AND DENMAN COMMUNITY HEALTH CARE SOCIETY
Website: www.hornbydenmanhealth.com
Main Office: 1965 Sollans Rd., Hornby Island BC V0R 1Z0
Phone: 250-335-2885 Fax: 250-335-2883
By appointment only: 3351 Piercy Rd., Denman Island BC V0R 1T0
Phone: 250-335-9112
Email: hdhealth@uniserve.com
Home Support and Home Assist Services
Contact: Karen Etheridge, RN (Supervisor) at 250-898-0243
 Home Support and Home Assist services enable ill or disabled persons to remain at home, reduce
the length of stay in hospital, provide physical and psychological support and help keep families
together. We can help with personal care, meal preparation, family support and home care
equipment loans.

Anyone can purchase Home Assist services at an hourly rate. However, the majority of our clients
are eligible for full or partial coverage by the Vancouver Island Health Authority Home Support or
other agencies.

Contact your family doctor, VIHA Home & Community Care (250-331-8570), Social worker or call us
for more information.
Hospice
 Volunteers are available to provide hospice, palliative care and grief support.
99
SECTION H
HORNBY AND DENMAN COMMUNITY HEALTH CARE SOCIETY continued
Home Care Equipment Loan
 Short-term loans of home care equipment are free of charge to residents of both islands. Our
inventory includes canes, crutches, walkers, wheelchairs, hospital beds, commodes, bedpans and
urinals, bath benches and more.
Children, Youth and Family Counselling & Support
Contact: Mike Nestor (Mental Health Counsellor) at 250-898-0247
 Provides free confidential help for Denman and Hornby families, teens and children. We offer oneon-one and family counselling as well as parent education and support groups. Issues may include
helping manage family challenges and conflicts, increasing communication or problem solving skills
and addressing childhood emotional or behavioural concerns. We also provide public education
around island challenges as well as offer a comprehensive referral service to a wide variety of
community
resources for islanders.
Youth Outreach & Support Services
Contact: Lanna or Matta (Youth & Family Outreach & Support workers) at 250-218-6521
 Works from a harm reduction model. Provides free youth support and advocacy, information and
education on alcohol/drug use, Party Safe information, community education, sexual health
information, healthy relationships and awareness on sexual exploitation issues. Supports youth who
are struggling with school or relationship challenges and connects youth to community resources
and healthy activities.
Adult Counselling Services
Community Mental Health (VIHA)
Contact: Clinician at 250-331-8524
 Confidential counselling is available for individuals coping with stress, depression, grief, addictions
(referrals provided), interpersonal conflict and other mental health concerns. The Clinician may also
help facilitate access to information, diagnosis, referrals, rehab services, self-help / support groups
and other services. Provided at our offices by Mental Health & Addictions Services, VIHA.
Community Self-Help and Support Groups
 A number of community groups use the offices on both islands for meetings and workshops. These
include AA/NA, Over–Eaters Anonymous, mediation, elder housing, Women’s Transition Society and
Community Victim’s Services (RCMP based).
For more information, call 250-335-2885
Lending Library
 Pamphlets, books and audio and video tapes on parenting, health and self-help are available free or
on loan at both offices.
100
SECTION H
HOSPICE SOCIETY, COMOX VALLEY
2137 Comox Avenue, Comox BC V9M 1P2
Phone: 250-339-5533 Fax: 250-339-5063 After Hours: 250-334-7475
Email: reception@comoxhospice.com Website: www.comoxhospice.com
Palliative Care Services
 People seeking services and support may self refer or be referred by a health care professional.
An initial assessment is done and referral is made to the appropriate service. This may include
anticipatory grief counsellors or trained hospice volunteers who provide emotional support,
companionship and respite to individuals living with a life limiting, life ending illness and/or families
caring for a dying family member, whether at home, in hospital or care facility. Information about
palliative care resources is available through an extensive lending library and referrals to related
care agencies can be made.
Bereavement Care Program
 People seeking services and support may self refer or be referred by a health care professional. An
initial assessment is done and referral is made to the appropriate service. Individual counselling
and support groups are available for those coping with grief due to the loss of a loved one.
Grief support groups offered as needed including:
 Bereaved Parents
 Widow & Widowers Group
 Walking Group for Grievers
 Healing From Loss
Community Education
 The staff and Members of the Board welcome opportunities to speak with community groups about
Hospice Palliative Care. The Society hosts several events each year to inform the public about
end-of-life issues.
Self Care Clinic:
 The Self Care Clinic is a drop in program offered at no cost to those who are palliative, their loved
ones, the bereaved and to staff and volunteers. Clients receive a variety of hands on treatment to
promote relaxation including Healing Touch and Reiki.
Volunteer Training
 A 30-hour course on hospice palliative care and the volunteer role is required for those interested
in working directly with clients.
 An advanced bereavement training program is offered for those who are interested and have the
necessary skills.
101
SECTION H
HUMAN RIGHTS TRIBUNAL, BC
1170 – 605 Robson Street, Vancouver BC V6B 5J3
Phone: 604-775-2000 TTY: 604-775-2021 Fax: 604-775-2020
Toll Free: 1-888-440-8844
Email: BCHumanRightsTribunal@gov.bc.ca Website: www.bchrt.bc.ca
The B.C. Human Rights Tribunal is an independent, quasi-judicial body created by the B.C. Human Rights
Code. The Tribunal is responsible for accepting, screening, mediating and adjudicating human rights
complaints. The Tribunal offers the parties to a complaint the opportunity to try to resolve the complaint
through mediation. If the parties don't resolve the complaint, the Tribunal holds a hearing.
The Tribunal deals with human rights complaints that arise in British Columbia and are covered by the
Human Rights Code. The Tribunal cannot deal with any other type of discrimination. For more information
about the Tribunal, see the Tribunal's Guide 1 - The BC Human Rights Code and Tribunal.
102
SECTION I
IMMIGRANT WELCOME CENTRE OF THE COMOX VALLEY
Unit C – 1001 Lewis Ave, Courtenay, BC V9N 5R4
Phone: 250-338-6359 Fax: 250-331-9032
Email: admin@immigrantwelcome.ca
Website: www.immigrantwelcome.ca
Contact: Rachel Fuller
Population Served:
Immigrant newcomers to the Comox Valley
Assistance with services such as:
 Immigrant Documents
 Citizenship Classes
 Employment Services
 Community Connections
 Interpreter Services
 Social Support
 Legal Information
 Life skills programs
INCOME SECURITY PROGRAM
Service Canada
CLICK
CALL
Canada Pension Plan Old Age Security 1-800-277-9914
VISIT
130 19th Street, Courtenay BC V9N 8S1 Hours: Monday to Friday 8:30 am – 4:00 pm
Your contributions to the Canada Pension Plan (CPP) provide you with a stable and dependable pension
you can build on for retirement. Your contributions also provide you and your dependents with basic
financial protection if you become disabled or die. There are several types of benefits, depending upon the
situation:
 Children’s Benefits for Students aged 18 to 25
 Credit Splitting Upon Divorce or Separation
 Disability Benefits
 Retirement Pension
 Survivor Benefits (death, survivor & -18 children’s benefits)
The Old Age Security (OAS) Pension is a monthly benefit available to most Canadians 65 years of age who
meet the Canadian legal status and residence requirements. You must apply to receive benefits. There
are several types of benefits, depending upon the situation:
 Old Age Security Pension
 Guaranteed Income Supplement
 Allowance
 Allowance for the Survivor
103
SECTION I
INDIAN RESIDENTIAL SCHOOL SURVIVORS SOCIETY
413 West Esplanade, North Vancouver BC, V7M 1A6
Phone: 604-985-4464 Fax: 604-925-0020
Toll Free Survivors Line: 1-800-721-0066
Email: reception@irsss.ca Website: www.irsss.ca
The mandate of the IRSSS is to assist aboriginal peoples in British Columbia to recognize and be holistically
empowered from the generational effects of Indian residential schools by conducting research, promoting
awareness, establishing partnerships and advocating for justice and healing.

Supports survivors: crisis counselling, court support, information, referrals

Assists communities to help survivors: partnerships, training & education workshops

Raises awareness of residential school issues: contact with the media; conferences

Supports & conducts research: history and effects of residential schools

Advocates for justice and healing: traditional and non-aboriginal forms
INFERTILITY AWARENESS ASSOCIATION OF CANADA
342 – 2100 Marlowe Avenue, Montreal QC H4A 3L5
Toll Free: 1-800-263-2929 Fax: 514-484-0454
Email: info@iaac.ca Website: www.iaac.ca
The Infertility Awareness Association of Canada (IAAC) provides assistance to Canadians who are
experiencing difficulty conceiving or carrying a pregnancy. For these people, the inability to conceive a
child may be the most profound medical and emotional challenge they ever face.

IAAC Support Groups: IAAC support groups across Canada are led by Chapter Leaders who
have personally experienced the heartache of infertility.

Information on IVF Clinics: these clinics will provide information on the factors that are important
when trying to conceive and show you how to maximize your chances of success. A doctor will
discuss the advantages and disadvantages of the available treatment options with you.

Information on Alternative Medicine: many fertility patients have found it helpful to seek
complementary and alternative medicine treatments. These include a broad and diverse range of
health care theories, practices and products that are not presently considered to be part of
conventional medicine.

Information on Counselling: counselling interventions can improve patients overall quality of life,
as well as their response to the treatment process. IAAC highly recommends counselling before,
during and after assisted reproduction treatment.
104
SECTION I
INTERNATIONAL SERVICE ORGANIZATION OF SEX ADDICTS ANONYMOUS
(SAA)
P. O. Box 77270, Houston, Texas 77270 USA
Phone Toll Free: 1-800-477-8191
Email: mailto:info@saa-recovery.org> info@saa-recovery.org
Website: http://www.saa-recovery.org> www.saa-recovery.org
 The International Service Organization of Sex Addicts Anonymous (SAA), Inc. offers referrals to 12step recovery meetings for people who have a desire to recover from sexually compulsive or
addictive behavior. Meetings are located all over the world with the majority being in North
America. Meetings are held seven days a week at all times of the day. Meeting formats include
face-to-face, telephone, and web-based options. The ISO does NOT offer telephone counseling nor
is it a "hotline." Interested parties will be referred to a meeting in his/her area or a telephone/webbased meeting for assistance.
 Membership requirement is a desire to stop one’s addictive sexual behaviour.
ISLAND DEAF AND HARD-OF-HEARING CENTRE
67B Skinner Street, Nanaimo BC V9R 5G9
Phone: 1-250-753-0999 TTY: 1-250-753-0977 Fax: 250-753-9601
Toll Free: 1-877-424-3323
Email: nanaimo@idhhc.ca Website: www.idhhc.ca

Hearing Loss Resource Program: Consulting Audiologist (Victoria office) and assistants are on
staff. This program demonstrates, loans, and sells Assistive Listening and Alerting devices.

Employment Program: Our employment services assist Deaf and hard of hearing adults to
secure and maintain employment. Trained staff provides a variety of services dealing with
employment, vocational and career counselling, and job accommodation.

Family and Community Program: This program offers a range of family and individual support
services. These include counselling, individual advocacy, home-based sign language training,
support groups, educational resources and workshops.

Interpreting Services: Sign language interpreters, oral interpreters, deaf relay interpreters and
live captionists are available through the referral service at IDHHC on a cost-recovery basis.
105
SECTION J
JOB OPTIONS BC, Courtenay
(WCG International Consultants)
301-910 Fitzgerald Avenue, Courtenay, BC V9N 2L4
Email: arosteski@myjoboptionsbc.ca
Website: www.MyJobOptionsBC.ca
Contact: Anneli Rosteski, Program Manager
Programs and Services:
• Job Options BC Courtenay is a placement and training program; if you are unemployed and not
eligible for EI, check us out. Job Options BC Courtenay offers a full range of services tailored to
meet your individual needs, including: training allowance for four weeks of full time career
development training, career exploration, social media and job search, targeted resume and cover
letter writing, interview and job search strategies. Funded by the Ministry of Jobs, Tourism and
Skills Training
JOHN HOWARD SOCIETY OF NORTH ISLAND
Phone: 250-338-7341 Fax: 250-338-6568
Email: anne@jhsni.bc.ca Website: www.jhsni.bc.ca
Hours: Monday to Friday 8:30am – 4:30pm (closed noon – 1pm for lunch)
Mission Statement:
The John Howard Society of North Island is a charitable organization whose mission is to promote and
foster safer and healthier communities by providing appropriate programs of rehabilitation, education,
prevention and healing for those who need an opportunity to achieve, maintain or regain a balance within
their communities.
Counselling & Support Services:

Youth and Family Substance Use Services: alcohol and drug counselling services for youth
aged 12 to 19 years offering assessment, treatment and individual, group and family counselling.
Self-referrals welcome.

Alcohol & Drug Early Intervention and Indicated Prevention: provides alcohol and drug
services within designated School District #71 schools. Assists youth in early identification and
access to services, including education, counselling, referrals and groups. Self-referrals welcome.

180 Degrees Detox and Stabilization Program: provides youth ages 12 to 19 with a
comfortable, home-based setting to withdraw from harmful substances and transition to a
healthier lifestyle. Youth reside in a John Howard Society of North Island family care home. Selfreferrals welcome.

Caregiver Support Program: provides behavioural consultation support to foster parents
referred by the Ministry of Children and Family Development.

Youth Forensic Psychiatric Services: psychological assessment and treatment for courtordered youth and their families. Coordination of community treatment-release plans for young
offenders.
106
SECTION J
JOHN HOWARD SOCIETY OF NORTH ISLAND continued

Child & Family Mental Health Outreach Program: provides support to families whose
children require intensive intervention strategies and inter-agency coordination; referred by Child &
Youth Mental Health, MCFD.

Youth Criminal Justice Act Family Support: assists youth on probation (referred by probation
officers) to make healthier lifestyle choices.
Prevention & Support Services:
 Community Living BC Outreach: provides support to young adults referred by CLBC. Supports
include establishing community connections, life skills, home management, and relationship
development skills.

Intensive Support and Supervision: provides support and supervision to assist youth referred
by probation to develop healthy functioning in education, work, family and community settings.

KidStart Mentoring Program: mentoring services for vulnerable children and youth delivered by
carefully screened and trained volunteers. The mentor and buddy relationship is a recreationallybased friendship that connects caring adults one-to-one with kids ages 6 – 18.

Youth Outreach Program: provides an outreach service to youth who may be at risk by
misusing substances, vulnerable to sexual exploitation and need to connect with resources and
healthy activities. Offers a safe after hours contact for youth – cell number: 250-218-0483

Adult Forensic Outreach: provides support to adults referred by Adult Forensic services to
decrease risk factors and enhance stabilization in community.
JUVENILE DIABETES RESEARCH FOUNDATION OF CANADA
Vancouver Island Regional Office
Victoria, BC
Phone: 250-370-7790
Toll Free: 1-877-320-1933
Email: jparkhill@jdrf.ca Website: www.jdrf.ca
Courtenay Volunteer Branch – Shelly Gartside (250) 331-0464
Mission Statement:
Juvenile Diabetes Research Foundation (JDRF) is the leader in setting the agenda for type 1 diabetes
research worldwide, and is the world’s largest charitable funder and advocate of type 1 diabetes research.
The mission of JDRF is to find a cure for diabetes and its complications through the support of research.
 Finding a cure for Type 1 diabetes, better treatments and better care
107
SECTION K
KELTY MENTAL HEALTH RESOURCE CENTRE
Mental Health Building #85: BC Children’s Hospital Site
Room P3 302 – 4500 Oak Street, Vancouver BC V6H 3N1
Phone: 604-875-2084 Fax: 604-875-3688
Toll Free: 1-800-665-1822
E-mail: keltycentre@bcmhs.bc.ca Website: www.keltymentalhealth.ca
Hours: Monday and Friday 9:30am – 5pm

The Kelty Mental Health Resource Centre is a free, all-inclusive, virtual resource centre for BC
children, youth and their families. We provide timely, relevant, evidence-based and client-friendly
information on mental health and addiction topics. We offer peer support for parents and youth;
tips of self help and information on treatment programs and services in BC. We also provide peer
support and resources on eating disorders for all ages. We offer monthly free Pinwheel educational
events for families, educators and clinicians.

Current resources available include: addictions, anger management, anxiety, ADHD,
concurrent disorders, depression, eating disorders, mood disorders, OCD, psychosis, schizophrenia,
self help, self injury, stress management, suicide prevention and trauma and more.
KIDNEY FOUNDATION OF CANADA
BC Branch
200 – 4940 Canada Way, Burnaby BC V5G 4K6
Phone: 604-736-9775 Fax: 604-736-9703
Toll Free: 1-800-567-8112 Toll Free Fax: 1-800-667-8871
Email: info@kidney.bc.ca Website: www.kidney.bc.ca
Mission Statement:
The Kidney Foundation of Canada is the national volunteer organization committed to reducing the burden
of kidney disease through:
• Funding and stimulating innovative research
• Providing education and support
• Promoting access to high quality care
• Increasing public awareness and commitment to advancing kidney health and organ donation
 Literature on kidney disease and kidney transplants
 Referrals and education on kidney disease and kidney transplants
 Provides patient services, including telephone-based peer support
 Short term financial assistance
 Camp for children with kidney disease
 Kidney Suites for post-transplant patients needing to stay in Vancouver
 Family Kidney Suite for children needing hemodialysis in Vancouver
 Educational seminars regarding the importance of organ donation
 Publications 4 times a year about kidney health and kidney issues
108
SECTION K
KIDS HELP PHONE
BC Region
1100 – 1200 West 73rd Avenue, Vancouver BC V6P 6G5
Phone: 604-267-7057 Fax: 604-267-7058
Help Line: 1-800-668-6868
Website: www.kidshelpphone.ca
Contact: Teresa Doming (Manager Community Fundraising and Volunteer Engagement)
 A Canada-wide, bilingual telephone counselling/crisis line for children and youth
 Will put callers in contact with provincial or local resources if appropriate
 Open 24 hours per day, 365 days a year
 Staffed by paid professional counsellors
KIDSTART PROGRAM
The John Howard Society of North Island
201 – 140A 10th Avenue, Campbell River BC V9W 4E3
Phone (Courtenay): 250-338-7341
Phone (Campbell River): 250-286-0611
Websites: www.kidstart.ca or www.jhsni.bc.ca
Contacts: Wendy Thurlborn (Comox Valley Coordinator) or Tara Jordan (Campbell River Coordinator)
The young people who benefit the most from participating in KidStart are those who are experiencing
difficulties in their lives. Each child in KidStart has experiences that indicate their need for support. The loss
of a family member, challenges at school, or stresses at home are all reasons that a child will be identified
as needing a supportive adult friend.
Our Volunteers are recruited, screened, trained and supported by the KidStart Coordinators. The goal of
our Volunteer Mentors is to develop a positive relationship with the youth and engage kids in one-to-one
healthy recreational activities that promote success and achievement.
 The KidStart Mentoring Program is a free program for children ages 6 – 18
 Mentors must be at least 19 years of age.
 Volunteer Mentors encourage young people to develop their own interests, support learning & skillbuilding and open doors for them to participate in community life. They model positive attitudes
and values and are culturally diverse. Most importantly, they are honest, flexible, creative, patient,
consistent and reliable and spend time developing a trusting friendship. KidStart mentor -mentee
relationships are open ended and many remain active for years.
If you are interested in volunteering in the Comox Valley please call 250-338-7341; in Campbell River call
250-286-0611 or ; visit www.jhsni.bc.ca.
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SECTION K
KITTY CAT P.A.L. SOCIETY
A Comox Valley Registered Charity
PO Box 61, Lazo, BC V0R 2K0
Website: www.kittycatpals.com
Contact: Larissa Whitby (Vice President)
 T-N-R (Trap-Neuter/Spay-Return): A service for landowners willing to provide ongoing care to the
feral cats on their property. Sliding scale.
 Barn Cat Re-homing: Healthy spayed and neutered outdoor cats are re-homed to landowners
willing to provide ongoing care in return for rodent control. No charge.
 Kitten Rescue: Kittens born and/or wandering outdoors are caught & placed in Foster Homes until
ready for adoption.
 Kitten Adoptions: All kittens and cats are spayed or neutered, vaccinated, de-wormed and treated
for fleas.
 Volunteer Programs: Trapping Teams, Foster Homes, Fundraising Events, Adopt-A-PAL
counsellors.
KWAKIUTL DISTRICT COUNCIL HEALTH: K’OMOX BAND
3322 Comox Road, Comox BC V9N 3P8
Phone: 250-339-6591 Fax: 250-339-6593

KDC Health provides services for on reserve Komox Band Members

Various educational and supportive programs are provided

KDC Health also provides nursing, home care, elders and youth programs

No charge for services
110
SECTION L
L’ARCHE, COMOX VALLEY
1744 England Avenue, Courtenay, BC V9N 2P6
Phone: 250-334-8320 Fax: 250-334-8321
Email: larchecomoxvalley@telus.net
Our Vision:
L’Arche is about people with and without developmental disabilities sharing life together. We celebrate the
unique value of every person and recognise our need of one another. We have a unique vision that is more
than inclusion. We create a community where relationships are at the heart of an intense life. In nearly
200 small homes and day settings across Canada, caregivers and volunteers from diverse cultures and
backgrounds share deeply committed relationships with adults with developmental disabilities.
L'Arche Comox Valley has a home, “Jubilee House,” where adults with developmental disabilities live with
those who care for them. L’Arche also has an Outreach and Creative Arts Centre for drop-in support as
well as providing arts and crafts program for adults with developmental disabilities, their families and
caregivers. Registration is required for all art programs. Our Outreach Centre is now located at 1001B
Fitzgerald Ave. in Courtenay.
LA LECHE LEAGUE
Website: www.lllc.ca
Facebook: La Leche League Comox Valley
Contacts: Gillian Ingrey at 250-941-6450
Email: maisieingrey@hotmail.com
Meetings: Please call to confirm dates and times
 Monthly groups for women interested in breastfeeding
 Information, support, discussion and social time
 Informal settings with accredited leaders who are also mothers
 Children and babies are welcome
 Lending library on parenting, pregnancy and breastfeeding related issues available to participants
 No admission fee. Refreshments served.
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LAICHWILTACH FAMILY LIFE SOCIETY (CAMPBELL RIVER)
441 4th Avenue, Campbell River BC V9W 3W7
Phone: 250-286-3430 Fax: 250-286-3483
Toll Free: 1-877-777-8222
Email: lfls@shawbiz.ca
Population Served:
The following services are for First Nations people and their relatives in the Comox Valley. If space is
available service maybe provided to non-native people.
 Family Therapy Program
 Sexual Abuse Program
 Addictions Program
 Counsellors available by appointment only
LAWYER REFERRAL SERVICE
The Canadian Bar Association, BC Branch
Toll Free: 1-800-663-1919 Email: lawyerreferral@cbabc.org
Website: http://cbabc.org/For-the-Public/Lawyer-Referral-Service

The LRS program enables the public to access lawyers and provides the opportunity to have a
consultation with a lawyer for up to 30 minutes for a fee of $25 plus tax.
LEGAL AID OFFICE
1625B McPhee Ave Courtenay BC V9N 3A6
Phone: 250-897-1400 Fax: 250-897-3261
Website: www.lss.bc.ca/legal_aid/
Hours: Tuesday 9 – 11am & 1 – 3pm and Thursday 1 – 3pm
Contact: Doug Marion (Barrister & Solicitor)
LSS has a range of free services that may help you. Priority is given to people with low incomes, but many
services are available to all British Columbians.
They offer:
 Information provided by publications, the Family Law in British Columbia website, intake
assistants, and, in some communities, legal information outreach workers and Aboriginal
community legal workers.
 Advice from duty counsel lawyers or family advice lawyers.
 Representation if you qualify and have serious family, child protection matters or criminal law
issues and for some immigration, mental health, and prison law issues.
You can apply for legal aid by phone or in person.
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LEGAL SERVICES SOCIETY (LSS)
Provincial Call Centre
Toll Free: 1-866-577-2525
Website: www.legalaid.bc.ca
Hours: Monday, Tuesday, Thursday & Friday 9am – 4pm
Wednesday 9am – 2:30pm
Legal Services Society (LSS) is the organization that provides legal aid in BC. Legal aid includes
representation by a lawyer, legal advice, and legal information. We give priority to people with low
incomes, but many of our services are available to all British Columbians. You must meet financial
eligibility requirements to be eligible for legal representation. If you don’t qualify for representation by a
legal aid lawyer, you may still be eligible for our legal advice services. Our legal information services are
available to all British Columbians, regardless of income.
 Legal advice
 Legal information
 Legal representation
Brydges Line : 1-866-458-5500
Brydges Line is a province-wide toll-free telephone service available 24 hours a day, 7 days a week. You
can call to speak to a lawyer if you are:
 Arrested
 Detained; and
 Under active investigation by the police or another law enforcement agency for a criminal offence,
but you are not yet charged, and you need emergency legal services.
Family law in British Columbia website:
www.familylaw.lss.bc.ca
Legal Services Society – Courtenay Legal Aid Office
1625B McPhee Ave, Courtenay, BC V9N 3A6z
Phone: 250-897-1400 Fax: 250-897-3261
Website: www.legalaid.bc.ca
Hours: Tuesday – 9:00am to 11:00am / 1:00pm to 3:00pm (office)
Thursday morning (courthouse); Thursday – 1:00pm to 3:00pm (office)
Contact: Local Agent, Doug Marion (Barrister & Solicitor)
Legal Services Society (LSS) is the organization that provides legal aid in BC. Legal aid includes
representation by a lawyer, legal advice, and legal information. We give priority to people with low
incomes, but many of our services are available to all British Columbians. You must meet financial
eligibility requirements to be eligible for legal representation. If you don’t qualify for representation by a
legal aid lawyer, you may still be eligible for our legal advice services. Our legal information services are
available to all British Columbians, regardless of income.
 Legal Aid

Lawyer Referral Service ($25 fee) Phone: 1-800-663-1919

Access Pro Bono Services 1-877-762-6664
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LEGAL SERVICES SOCIETY continued

Brydges Line 1-866-458-3300: a province-wide toll free telephone service available 24 hours a
day, 7 days a week. You can call to speak to a lawyer if you are: arrested, detained, or under
active investigation by the police or another law enforcement agency for a criminal offence, but
you are not yet charged, and you need emergency legal services.

Clicklaw www.clicklaw.bc.ca a service that provides legal information, education and help.

Family law website: http://www.justicebc.ca/en/fam/index.html
LIBRARY STORYTIME
Vancouver Island Regional Library – Comox Branch
101 – 1720 Beaufort Avenue, Comox BC V9M 1R7
Phone: 250-339-2971 Website: www.virl.bc.ca
Vancouver Island Regional Library – Courtenay Branch
300 6th Street, Courtenay BC V9N 9V9
Phone: 250-334-3369 Website: www.virl.bc.ca
 Pre-school story times offered throughout the year – free. Check for upcoming sessions.
LIFELINE SOCIETY, COMOX VALLEY
392 10th Street, Courtenay BC V9N 1P5
Email: cvls.garth@shaw.ca
Mission Statement:
Comox Valley Lifeline Society is dedicated to providing a quality of life for those who wish to continue living
in the comfort of their own home.
Fee: $30 per month
 Medical emergency response service for medically-at-risk people, who wish to remain independent
but need to be able to summon immediate aid in an emergency.
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LILLI HOUSE
Comox Valley Transition Society
Business & Counselling Line: 250-897-0511
Lilli House Crisis Line (24 hours): 250-338-1227
Email: cvts@shaw.ca Website: www.cvts.ca
 24 hour Crisis Line: 250-338-1227
 Emergency shelter for abused women and their children
 In-house support for children in the shelter
 Free of charge
LINC YOUTH CENTRE, THE
300 Old Island Highway, Courtenay BC
Phone: 250-334-8138
Website: www.courtenay.ca
Hours: Please call for current hours, as they do change seasonally.
Tuesdays are reserved for Tweens (9-12 yrs) only.
The LINC houses the only indoor skateboard park on the island, a concession, a kitchen, a games room,
youth access computers/internet and a meeting room. The skatepark is open to all ages (except Tuesdays)
while the teen centre is reserved for ages 11-18 years.

Indoor Skateboard Park and BMXing: NO pegs allowed, scooters welcome.
Helmets are mandatory. Drop in $2 per youth and $4 per adult.
Youth Memberships: $10/month or $80/year
For Adult memberships call 250-334-8138

Youth Centre: admission $2 / or $10 monthly member ship
Includes activities such as: Linc open mic nights, yoga, hip-hop, skateboard lessons, basketball,
floor hockey, special events, Girls On The MOVE, ping pong, fooseball, air hockey, Nintendo Wii,
Playstation 3, XBox 360 big screen TV, Movie nights, Canucks Games, kitchen, cooking classes and
many low cost recreational activities in a supervised and supportive environment.

Check the LINC’s monthly calendars for upcoming drop-in activities online or drop by to pick one
up!

Comox Valley Youth Council: the Youth Council is looking for members (10 – 18 years) with
great ideas. The Youth Council meets every Thursday from 4:30-5:30 pm to plan a variety of
exciting youth events including Haunted House, Youth Week Block Party, skateboard competitions,
dances, parties and much more.
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LUSH VALLEY FOOD ACTION SOCIETY
LUSH Valley –The Hub
1126F Piercy Avenue, Courtenay BC V9N 3E6
Phone: 250-331-0152 Email: admin@lushvalley.org
Hours: Monday – Thursday 10am – 3pm
Website: www.lushvalley.org
Contact: Jean duGal (Office Manager)
Lush Valley is a charitable, non-profit grassroots organization focusing on food security – both at the
kitchen table level and within the larger context of community. We support food related projects to
educate and empower the Comox Valley people towards personal wellness, community health, and
environmental stewardship. We are a VIHA Food Security HUB providing leadership and support,
developing communication networks and facilitating dialogue with community and government.
Food Security exists when all community residents obtain a safe, culturally acceptable, nutritionally
adequate diet through a sustainable food system that maximizes self-reliance and social justice.
We support food related projects to educate and empower the people of the Comox Valley towards
personal wellness, community health and environmental stewardship. We support local, sustainable food
production at home and on the farm. LUSH = Let Us Share the Harvest.
 Fruit Tree Program: August – October. Harvesting and distributing otherwise wasted fruit and nuts.
Volunteer pickers share the harvest with the homeowner and the community –people in need and
groups providing food to people in need as well as for Lush Valley programming.

Lush Market: as available during harvest season: fresh, local produce sold affordably or by
donation.

Young Cooks: After school program for children ages 10-15 from low-income families. Children
learn cooking, gardening, foraging and about local food.

Food Skills for Families: A free program for families to learn basic healthy cooking using the
Canadian Diabetes Association curriculum.

Community Kitchens: Shared cooking groups, free preservation and cooking workshops.

Garden Share: If you have a garden space to share we can help you find someone that is looking
for space to garden in.

Members Pantry: Bulk buying group. We also carry smaller quantities of natural and organic food.

Workshops and Information: FoodSafe classes, cooking, baking, gardening, canning and
preserving, frugal living.

Meeting space for rent.

Commercial kitchen for rent.

Library of cookbooks and food security information.

Lush Valley does not provide emergency food, but we usually have some food to share: dried
beans and rice and fruit during the harvest season.
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MAKE-A-WISH FOUNDATION
Make-A-Wish Foundation BC & Yukon
112 – 2025 West Broadway, Vancouver BC V6J 1Z6
Phone: 604-688-7944 Fax: 604-688-7990
Email: bcchapter@makeawish.ca Website: www.makeawishbc.ca
 The Make-A-Wish Foundation grants wishes to children between the ages of 3 and 17 with lifethreatening medical conditions to enrich the human experience with hope, strength and joy.
MARCH OF DIMES CANADA
10 Overlea Boulevard, Toronto ON M4H 1A4
Toll Free: 1-800-263-3463
Email: info@marchofdimes.ca Website: www.marchofdimes.ca

Polio Survivors Registry: Polio survivors who join the Polio Survivors Registry receive a
comprehensive information package on post-polio syndrome; along with a free subscription to our
newsletter, local chapter newsletters and bulletins on news and events.

Health Care Professionals Registry: educating the health care community is a very important
part of Post-polio Canada. You can ask Post-polio Canada to send an information package to your
doctor and other health care professionals.

Education and Information: education is the core function of Post-polio Canada. In addition to
distributing information to people who join the registry, Post-polio Canada also offers resources on
the late effects of polio and post-polio syndrome.

Support Groups: when you are coming to terms with new symptoms, it is important to know that
you are not alone. Post-polio Canada’s support groups organize local meetings and seminars,
provide information, support and encouragement. Contact Post-polio Canada to find a support
group in your area. There you will find other polio survivors who are ready to answer many of your
questions and share their personal experiences.

Conferences: Post-polio Canada and its member groups organize conferences, seminars and
workshops on the Late Effects of Polio and Post-Polio Syndrome.
MARINE & AIRCRAFT EMERGENCY
Phone: 1-800-567-5111
 Emergency services
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MEALS ON WHEELS
Home & Community Care, North Island; VIHA
Phone (Courtenay and Comox): 250-331-8522 Fax: 250-331-8523
Phone (Cumberland, Royston and Union Bay): 250-331-8505
Contact: Diane Lanthier
Fee: $6.50 per meal
 Meal delivery on Tuesday and Thursday
 Nutritional meals for people who are homebound (such as seniors or those with a disability)
 Meals are prepared by St. Joseph’s Hospital and Cumberland Lodge, consisting of diabetic, bland,
minced, cardiac and regular diets
 Hot lunch for Courtenay and Comox areas;
 Hot dinner for South and Cumberland areas
 Delivery time is noon for Courtenay /Comox area. 4pm for South and Cumberland
 All meals are delivered by volunteers
MEDIC - ALERT FOUNDATION, CANADIAN
800 – 2005 Sheppard Avenue East, Toronto ON M2J 5B4
Toll Free: 1-800-668-1507 Fax: 1-800-392-8422
Website: www.medicalert.ca
MEDICAL SERVICES PLAN SUBSCRIBER INFORMATION
Health Insurance BC
Toll Free: 1-800-663-7100 (24 hours)
 Automated service providing enrolment and premium information and answers to frequently asked
questions
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MEMORIAL SOCIETY OF BC
205 – 640 West Broadway, Vancouver BC V5Z 1G4
Phone: 604-733-7705
Toll Free: 1-888-816-5902
Fax: 1-888-816-5903
Email: mail@memsoc.org Website: www.memorialsocietybc.org
 Assist members in advance of death for the disposition of their remains
 Assist and support the bereaved in making death arrangements
 Promote environmentally sound arrangements for disposal of remains
 Ensure the availability of affordable funeral arrangements through written contracts with selected
funeral services providers and to monitor the practices and performance of funeral services
providers
 Engage in educational and public awareness programs in support of these purposes
 Promote the continuance of a dynamic and responsible society
MEN’S SUPPORT GROUP
Email: johnathan.buchanan@mail.com
Contact: Jonathan Buchanan at 250-331-8502 (leave a message)
Hours: One-on-one peer support Thursdays 1pm – 3pm and Fridays 1pm– 4:30pm
Support Group Thursdays 3pm-4pm
Individual appointments available in the morning
 One on one peer support
 Anger management seminars offered 2–3 times per year
MEN’S TRAUMA CENTRE
102 – 1022 Pandora Avenue, Victoria BC V8V 3P5
Phone: 250-381-6367 Fax: 250-381-3679
Email: info@menstrauma.com Website: www.menstrauma.com
Mission Statement
To provide psychological and practical support, to males sixteen years and older, who suffer from the
effects of trauma in order to facilitate their emotional healing.
 For adults and late adolescents who are survivors of physical, emotional or sexual trauma as well
as support for friends and family
 Acquiring and developing educational materials concerning the traumatisation of males and
gathering statistics for dissemination to professionals and the community at large
 Assisting other agencies, through educational outreach, to improve their responses to their own
male clients who may also be survivors of trauma
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MENTAL HEALTH & SUBSTANCE USE SERVICES (MHSUS)
941C England Avenue, Courtenay BC V9N 2N7
Phone: 250-331-8524 Fax: 250-331-8525
Hours: Monday to Friday 8:30 a.m. – 4:30 p.m. (closed 12-1 p.m. for lunch)
Programs:
Mental Health and Addiction Services are available to anyone who is concerned about their own or
someone else’s mental health or substance misuse. Services may include such things as:
• Assessment
• Treatment
• Referral
• Psychiatric Consultation
• Medication Assessment & Management
• Educational & Therapy Groups
• Individual Therapy
• Case Management
• Outreach
• Supported Work Programs
• Social and Leisure Programs
• Family Support
• Community Education & Consultation
Mental Health:
• Treatment and referral for adults (19+) with moderate to severe emotional, psychological, and/or
mental health difficulties who need help urgently, and/or who are at risk of suicide
• Community support and education for people with significant psychiatric illnesses
• Self referrals will be accepted as well as those made by physicians and other health and/or social
service providers
Addictions:
• Self referral
• Call to make an Intake appointment
• Show up (24 hours clean) for drop-in groups at noted times
• Daily morning drop-in – Early Recovery Group (ERP): Part 1 9:30-10:15; Part 2 10:30-11:30 Must
be 24 hours clean to attend
• Addiction Recovery Education Group (AREG): for those wanting to understand substance
addiction. Geared towards community workers, family, friends, landlords and employers. Call for
more information and to register
• Co-dependency Education Series – Co-ed (men and women) Tuesdays 9:30 a.m. – 11:30 a.m. in
the Cedar Room at the Public Health building – 961 England Ave., Courtenay. Must be 24 hours
clean to attend
• Daily point person available 8:30-9 a.m. and 3:30-4 p.m. to take inquiry calls
• Client-centered alcohol and drug related recovery/treatment counselling for adults (19+)
• Counselling focuses on issues stemming from client’s own use or someone else’s alcohol and drug
use
• Assessment and referral
• Treatment planning
• Psychiatric consultation
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MENTAL HEALTH INFORMATION LINE
Toll Free (24 hours): 310-6789
Email: bcpartners@heretohelp.bc.ca Website: www.heretohelp.bc.ca
Visit the website or phone for more information on the following:
 Provincial government mental health programs
 Schizophrenia and psychosis
 Depression
 Bipolar Disorder
 Alzheimer’s
 Anxiety disorders, eating disorders
 Problem substance abuse
MIKI’SIW MÉTIS ASSOCIATION
Box 3282, Courtenay BC V9N 5N4
Phone: 250-339-5843
Email: brycegail.mercredi24@gmail.com
Website: www.comoxvalleymetis.com
Contact: Bryce Mercredi
A Métis Member/Citizen is a person who self-identifies as Métis, is of historic Métis Nation ancestry, is
distinct from other Aboriginal Peoples and is accepted by the Métis Nation.
 Membership through application (proof of Métis status through approved genealogy records)
 Call for meeting information
MINISTRY OF CHILDREN & FAMILY DEVELOPMENT
2455 Mansfield Drive, Courtenay BC V9N 2M2
Phone: 250-334-5820 Fax: 250-334-5844
Mission Statement:
This ministry works to ensure that some of our most vulnerable children and families have the best
chances possible to succeed and thrive.
 Emergency Child Protection: 250-334-5820
After hours – Children’s Helpline: 310-1234 (no area code needed)
 Services and referrals for families in crisis, where there is the possibility of family breakdown or risk
to children
 Foster care
 Adoption
 Counselling and therapy for children and youth with moderate to severe emotional, psychological,
and/or mental difficulties and/or who are at risk of suicide
 Youth probation services
 Children and youth with special needs
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MINISTRY OF HEALTH
1515 Blanshard Street, Victoria BC V8W 3C8
Toll Free: 1-800-465-4911
MSP/Fair Pharmacare: 1-800-663-7100
Website: www.gov.bc.ca/health/
Minister of Health: Mr. Terry Lake
Email: hlth.minister@gov.bc.ca
Hours: Monday to Friday 8:00am – 8:00pm / Saturday 8:00am to 4:00pm
Mission Statement:
To guide and enhance the province's health services to ensure British Columbians are supported in their
efforts to maintain and improve their health.
 Medical Services Plan: MSP is the medical insurance program for BC residents. All BC residents
must be enrolled in the program and pay a monthly premium based on their income. MSP will
usually cover the cost of physicians and surgeons services, dental or oral surgery (if it is done in
the hospital), medically required eye exams and a portion of the eye exams if you are 65 years of
age or over.

Premium Assistance: you qualify for help with the cost of monthly MSP premiums if you have a
low income and are a Canadian citizen or have permanent residents status and have lived in
Canada for the last 12 months.

Fair PharmaCare: Hours: Monday to Friday from 8am – 8pm and Saturday from 8am – 4pm
Financial assistance to people who need help with the cost of their prescription drugs. You must
register for financial assistance and must meet all of the requirements.
MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
Toll Free: 1-866-866-0800 Fax: 250-703-2421
Website: www.gov.bc.ca/sdsi
Office Hours: Monday to Friday 9:00am – 4:00pm Closed between 12 – 1, except for cheque issue days
 Income Assistance (welfare) and Disability Assistance
 Employment Programs, referral to job placement programs, job training and specialized programs
which support persons with disabilities and persons with persistent multiple barriers
 Supplementary Assistance provides health and other supports such as health services for persons
with disabilities, bus passes and user fees for continuing care and alcohol and drug facilities
Emergency Social Services after hours:
4:30pm – 12:30am: 1-866-660-3194
12:30am – 8am: 1-800-663-9122
Crisis Supplement: If you receive income assistance, you may be able to get a crisis supplement from
MSDSI in exceptional circumstances. This benefit is available if:
 An unexpected purchase is needed (example - furnace that requires replacement)
 Failure to obtain an item that will cause imminent danger to physical health
 Items needed that is not a health-care good or service
 There is no other way (cash or credit) to get the item
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MLA, DON McRAE (COMOX VALLEY)
Provincial Member of the Legislative Assembly
437 5th Street, Courtenay BC V9N 1J7
Phone: 250-703-2422 Fax: 250-703-2425
Email: don.mcrae.mla@leg.bc.ca Website: www.donmcraemla.bc.ca
MOOD DISORDERS ASSOCIATION OF BC
Unit 1450 605 Robson Street, Vancouver, BC V6B5J3
Phone: 604-873-0103 Fax: 604-873-3095
Email: info@mdabc.net Website: www.mdabc.net
Mission Statement:
Support and education for people with mood disorders, their families and friends as we build an
understanding community.
 The Mood Disorders Association of BC (MDA) provides support groups for those living with
depression or bipolar mood disorders, and for their families and friends
 Meetings are held at the Vancouver office and at other locations throughout BC
MOTHERS AGAINST DRUNK DRIVING (MADD Metro Vancouver Chapter)
PO Box 95059 Kingsgate, Vancouver, BC, V5T 4B8
Phone: 1-800-665-6233 – 604-515-9212
Email: maddvancouver@gmail.com Website: www.madd.ca/vancouver
Mission Statement:
MADD Canada’s mission is to stop impaired driving and to support victims of this violent crime.
 Education, courtroom monitoring and public education awareness programs
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MOUNTAINAIRE AVIAN RESCUE SOCIETY (MARS)
6817 Headquarters Road, Courtenay BC V9J 1N2
Phone: 250-337-2021
Pager (for wildlife emergencies ONLY): 1-800-304-9968
Email: info@wingtips.org Website: www.wingtips.org
Contact: (Maj) Mary Jane Birch
 Rescue, transport, rehabilitate, and release ill, injured, orphaned or oiled wildlife and birds
 Provide tours and educational wildlife programs to schools, clubs, and attend special community
events with Live Raptors (Birds of Prey)
 Participate in wildlife Conservation initiatives, population studies, nest monitoring, toxin and
disease reporting
MULTIPLE SCLEROSIS SELF-HELP GROUP, COURTENAY
Contacts: Susan Reddekop at 250-339-7361 or
Judy Spencer at 1-888-299-2025 ext 1 or 250-286-0999 ext 1
Meetings: 11:30am on the 2nd Wednesday of each month
No meetings in July, August or December
 Monthly support group meeting for people with MS and their families
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MULTIPLE SCLEROSIS SOCIETY, BC and YUKON DIVISION
North Vancouver Island Chapter
(serving Bowser to the North end of the island and including Gold River and Tahsis)
PO Box 656, Campbell River BC V9W 6J3
Phone: 250-286-0999 Fax: 250-286-0994
Toll Free: 1-888-299-2025
Email: cspe@island.net Website: www.mssociety.ca/bc
British Columbia Division (Head Office)
1501 – 4330 Kingsway, Burnaby BC V5H 4G7
Toll Free: 1-800-268-7582 Fax: 604-689-0377
Email: info.bc@mssociety.ca Website: www.mssociety.ca/bc
Contacts: Judy (Client Services Coordinator) at 1-888-299-2025 or 250-286-0999 in Campbell River
Cherie Kamenz- Fundraising Coordinator- 250-339-0819 or 1-877-339-0819
Mission Statement:
To be a leader in finding a cure for Multiple Sclerosis and enabling people affected by MS to enhance their
quality of life.
MS Self Help Group Meetings: 11:30am on the 2nd Wednesday of each month at the White Spot
Restaurant in Courtenay (2299 Cliffe Avenue)
No meetings in July, August
December Xmas party held in alternate location; see website for details
Call Susan at 250-339-7361 or Judy at 1-888-299-2025 if interested in
attending these meetings
 Information, support, advocacy, referral to services, limited funding for aid and comfort items,
equipment loan and provision programs, public education, MS library and MS quarterly newsletter
with research updates.
MUSCULAR DYSTROPHY CANADA – BC & YUKON REGION
7th Floor, 1401 West Broadway, Vancouver BC V6H 1H6
Phone: 604-732-8799 Fax: 604-731-6127
Toll Free: 1-800-366-8166
Email: infowest@muscle.ca Website: www.muscle.ca

Core Services: provide a number of services to people registered with the organization including
information and education, equipment, peer support, Chapter support, referral and social action.

General Services: generate awareness and rallies support to contribute to the lives of people
affected by neuromuscular disorders, their families, their friends, and their communities across
Canada.

Social Action: ensures that people with neuromuscular disorders can participate fully in all
aspects of daily living.

Volunteering: helps make muscles move. Through our offices, peer support programs and in the
community, anyone can get involved and make a difference.
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NALA’ATSI ALTERNATE PROGRAM
Aboriginal Education Services
665 16th Street, Courtenay BC V9N 1X6
Phone: 250-331-4040 Email: bruce.carlos@sd71.bc.ca
Contacts: Bruce Carlos (District Principal)
Sallie Crawford (Senior Administrative Assistant)
Toresa Crawford (Humanities Teacher)
Heather Scott (Family / Youth Care Worker)
Natalie Force (Aboriginal Support Worker)
Population Served:
Grade 10, 11 and 12 students must be of Aboriginal ancestry and be either referred from mainstream or
alternative programs with SD #71 or Aboriginal students who are new to the district. The Nala’atsi
Program assists students to meet secondary school completion requirements through an individualized
program of studies; or facilitates re-entry into the regular secondary system. Assistance may be provided
to adult students or recent graduates needing upgrading to enter post-secondary programs.
 A 10 month program offering group and individual instruction
 Focuses on completion of core academic subjects
 Career and Personal Planning 10, Portfolio 12, community based work experience and a limited
selection of elective subjects are also available
 Offers cultural teachings with Elders and community
NAR-ANON FAMILY GROUP
Courtenay Contacts: Rene at 250-334-2392 and Jack at 250-334-3485
Meetings: 7:30pm every Wednesday at the Eureka Club House (280 4th Street, Courtenay)
8:00pm every Friday at the K’omoks Health Centre (3322 Comox Rd, Comox)
 Provides support for families and friends of people who use drugs
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NARCOTICS ANONYMOUS (NA)
Vancouver Island North and Powell River Area Helpline Number: 1-877-379-6652
Website: www.vinprana.ca
Meetings: Monday – 8pm at Alano (543 6th Street, Courtenay)
Tuesday – 7:00pm at the Halbe Hall (5388 Island Highway) in Black Creek
Wednesday – 12pm (Women ONLY) at the Transition Society (202 – 576 England Avenue)
Wednesday – 8pm at Alano (543 6th Street)
Friday – 8pm at 899 Cumberland Road
Saturday – 8pm at Alano (543 6th Street, Courtenay)
Sunday – 12pm at 543 6th Street, Courtenay
 Support group for people with drug addictions, or people who are recovering from drug addictions
Thursday – 8pm at 280 4th Street, Courtenay
NATIONAL EATING DISORDER INFORMATION CENTRE
200 Elizabeth Street, 7ES – 421, Toronto Ontario M5G 2C4
Toll Free Helpline: 1-866-NEDIC-20 (1-866-633-4220)
Fax: 416-340-4736
Email: nedic@uhn.ca<mailto:nedic@uhn.ca> Website: www.nedic.ca<http://www.nedic.ca>
Helpline Hours: Monday to Friday 9am – 9pm (EST)





Develops and disseminates information and resources on eating disorders and food and weight
preoccupation
Helpline that provides information on treatment and support in Canada
Runs workshops and presentations for schools, community groups and professional bodies on the
prevention of disordered eating, promotion of positive body image, and healthy lifestyles
Runs prevention and awareness campaigns – is the national sponsor of Eating Disorder Awareness
Week
Developed Beyond Images – a turn key curriculum for grades 4 – 8 that fills a gap in media literacy
nationally and explores concepts of male and female beauty and what it means to "fit in", helping
students understand and develop resilience against negative messaging. For more information see
www.beyondimages.ca
NATIVE COURTWORKER & COUNSELLING ASSOCIATION OF BC
Phone: 250-287-2328 Fax: 250-287-2728 Toll Free 1-877-811-1190
Website: http://www.nccabc.ca/
Email: nccabc@nccabc.net
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NAVIGATE
(formerly NORTH ISLAND DISTANCE EDUCATION SCHOOL (NIDES))
School District 71 – Comox Valley
2505 Smith Road, Courtenay BC V9J 1T6
Phone: 250-337-5300 Fax: 250-337-2310
Toll Free: 1-800-663-7925
Website: www.navigatenides.com
Hours: 8:30am – 4pm
Mission Statement:
To support successful learning by providing student-centered, teacher-directed, distributed learning
services through the use of diverse technologies and community partnerships.
 Online and paper-based courses for students from kindergarten to adult
 Courses are taught and facilitated by BC certified teachers
 Secure online classrooms not only provide dynamic curriculum delivery, but rich community
interaction, such as clubs (photography, book, etc), student council, presentations and more
 Blended programs (iClass – Fine Arts eCademy - ENTER) available in Courtenay, Qualicum and
Parksville. Nanaimo provides regular face-to-face student-teacher and student-student interaction
NEWBARK CANINE RESCUE & REHOMING SOCIETY
Mid Vancouver Island, BC
Phone: 250-218-0201 Website: www.newbarkrescue.com
Contact: Larissa Whitby (President)
 Local and non-local dog rescue, adoptions and rehoming (sliding scale fees)
NEWBORN – MOTHER HOTLINE
811 – Health Advice Healthlink BC
Phone: 250-331-8520 during business hours; after hours 250-339-2242 – St Joseph’s General Hospital
 24 hour service to answer questions on mother and baby’s health and breastfeeding
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NORTH ISLAND COLLEGE (NIC)
2300 Ryan Road, Courtenay BC V9N 8N6
Phone: 250-334-5000 Fax: 250-334-5018
Email: questions@nic.bc.ca Website: www.nic.bc.ca
Hours: Monday, Tuesday, Thursday and Friday 9am – 4pm; Wednesday 9am – 6pm
Mission Statement:
North Island College is committed to meeting the education and training needs of adults within its service
region by:
 Providing high quality, affordable higher education and skills training
 Collaborating with our partners to create pathways to learning
 Empowering individuals to achieve their full potential
 University Transfer & Degrees
 University Dual Admission
 Upgrading
 Business & Applied Business Technology
 Fine Arts
 Interactive Media
 Community Care
 Health
 Tourism & Hospitality
 Trades & Technology
 Apprenticeship Training
 Access for Students with Disabilities
 Aboriginal Education
 Continuing Education
 First Aid
 ElderCollege
 International Education
NORTH ISLAND DISTANCE EDUCATION SCHOOL (NIDES)
see NAVIGATE
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NORTH ISLAND REGIONAL EATING DISORDER PROGRAM
Phone: 250-331-8504 ext. 68419
Contacts: Lynn Redenbach, RPN, MA, RCC, Therapist and Coordinator: 250-331-8504 ext. 68419
bobi Lineker, RDN, Dietitian, Comox Valley: 250-331-8504 ext. 68431
Margaret Loach, BA, Counsellor, Campbell River office: 250-850-2962
Provides the following confidential services for people experiencing anorexia nervosa, bulimia nervosa,
binge eating disorder and compulsive overeating:
 Individual counselling
 Nutrition assessment and counselling for adults and youth
 Group therapy
 Supportive counselling for parents and families of youth
 Consultation with other health care professionals and teams
 Educational and prevention presentations
 Community awareness and information events
 All services free of charge
NURSELINE, BC
HealthLink BC
Toll Free (24 hours): 8-1-1 TTY: 7-1-1
Website: www.healthlinkbc.ca
 Speak to a nurse: ask a registered nurse your health questions, any hour of the day or night.
Nurses are available 24/7 to help you with non-emergency health concerns, to discuss symptoms
and procedures and recommend whether you should see a health professional
 Speak to a pharmacist: ask medication questions. Pharmacists are on call when your community
pharmacist may be unavailable, every night from 5pm – 9am
 For nutrition advice: will connect you with a dietitian
 Translation services are available in over 130 languages on request
 If possible, have your Personal Health Number (found on BC CareCards) available. If this is not
possible, a record will be created using your last name.
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NURSING CENTRE, COMOX VALLEY
Vancouver Island Health Authority (VIHA)
615 10th Street, Courtenay BC V9N 1R2 – corner of Grieve
Phone: 250-331-8502
Website: www.viha.ca/comox_valley_nursing_centre/
Contacts: Chris Bowlby, Manager: christine.bowlby@Viha.Ca
Cindy Gavel: cindy.gavel@viha.ca
Hours: Monday to Friday 9am – 4:30pm (closed between 12 – 1pm for lunch)
Drop-in Clinic: Monday, Tuesday, Thursday and Friday 9am – 3pm, Wednesday 11am – 4pm
 Free help and information regarding any health concern
 No referral needed
 Private health consultations with a Registered Nurse
 Information about traditional and complementary health services
 Extensive lending library covering many health related topics
 Public Internet station to find up-to-date health information
 Referrals to other community agencies and health care resources
 Partnership with community agencies to develop better health services
 Street Outreach – Clinics at AVI and Transition Society (Tuesdays)
 One Stop Drop-in for street involved clients – services provided by multiple agencies in one
location; 2nd Friday of the month, 1 – 4 pm
 Eating Disorder Program: see North Island Regional Eating Disorder Program
 Family Nurse Practitioner services are now available at the Comox Nursing Centre. The focus of
this service will be to support unattached or underserved patients with complex chronic diseases
and high risk medical/social situations. Specifically, the Nurse Practitioner will serve clients who are
poor, marginalized, living with hepatitis C and/or HIV/AIDS or are street involved.
Support Groups:

Chronic Pain Support Group:3rd Tuesday of each month 1:30 – 3:30pm

Men’s Support Services: booked appointments & drop-ins, call Centre for details

Relaxation Therapy for those with Cancer or Serious Illness: every Thursday 3 – 4:30pm

Relaxation therapy for those with Chronic Pain or Chronic Illness: every Thursday 1:15 – 2:30pm

Eating Disorder Groups: variable, call Centre for details

Chronic Obstructive Pulmonary Disease (COPD) Support Group: 3rd Wednesday of each month 1:30
– 3:30 pm
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OFFICE OF THE OMBUDSPERSON
Mail: PO Box 9039 Stn Prov Govt, Victoria BC V8W 9A5
Site: 947 Fort Street, 2nd Floor, Victoria BC V8V 3K3
Phone: 250-387-5855 Fax: 250-387-0198
Toll Free: 1-800-567-3247
Website: www.ombudsman.bc.ca
An Ombudsperson is an officer of the provincial legislature, independent of government and political
parties, and is responsible for making sure that the administrative practices and services of public agencies
are fair, reasonable, appropriate and equitable.
 Provide information about what steps to take in dealing with a public agency
 Try to settle complaints through consultation
 Investigate complaints about administrative unfairness by a public agency
 Make recommendations to a public agency to resolve an unfairness
 Report to the provincial legislature
 Issue public reports
The Ombudsperson has jurisdiction over a wide range of public agencies, including:
 Provincial government ministries, including complaints regarding Income Assistance and the Family
Maintenance Enforcement Program
 Crown corporations such as ICBC and BC Hydro
 Government boards such as WCB and the BC Human Rights Tribunal
 Hospitals, regional and local health agencies,and health-related government agencies such as
Medical Services Plan and PharmaCare
 Schools and school districts
 Universities and colleges
 Municipal and regional governments
 Self-regulating professions such as the Law Society, the College of Physicians and Surgeons, and
the Registered Nurses Association of British Columbia
OLD AGE SECURITY
Service Canada
Regional Office
PO Box 1177, Victoria BC V8W 2V2
Toll Free: 1-800-277-9914 TDD/TTY: 1-800-255-4786 French: 1-800-277-9915
Website: www.servicecanada.gc.ca (follow links to seniors)

Old Age Security Pension: qualifications include:
 age 65 or over
 have lived in Canada for a minimum of 10 years after turning 18
 a Canadian citizen or legal resident

Guaranteed Income Supplement: if you are a pensioner with little or no income, you may
qualify. The amount depends on marital status and income.

Allowance and Allowance for the Survivor: if income is below a certain level
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OPEN LEARNING AGENCY
Thompson Rivers University
Box 301, 900 McGill Road, Kamloops BC V2C 5N3
Toll Free: 1-877-664-4094 (local 7235) / 1-800-663-9711 (local 7000)
Website: www.truopen.ca
 Specializes in providing mature learners with flexible learning options, open access to education
wherever possible, and a wide variety of course and program choices. Credentials awarded include
adult secondary school completion, certificates and diplomas (including advanced and postbaccalaureate) associate degrees and bachelor's degrees.
OPERATION COME HOME
Mail: PO Box 53157, Ottawa ON K1N 1C5
Site: 150 Gloucester Rd, Ottawa ON K2P 0A6
Phone: 613-230-4663 Fax: 613-230-8223
Toll Free (24 hours): 1-800-668-4663
Email: info@operationcomehome.ca Website: www.operationcomehome.ca
Hours: Monday to Friday 8am – 4pm EST
Mission Statement:
Operation Come Home prevents homeless youth from becoming homeless adults. Operation Come Home
accomplishes this mission by providing homeless youth ages 16-30 with a variety of unique programs and
services. Today, Operation Come Home remains the only organization in Canada that reunites youth with
their families.
 Travel arrangements to reunite youth with family (parent or legal guardian)
 Outreach and support services
 Liaison between youth and parents
 Crisis intervention to both parents and youths
 Referral services (local and national)
 Advocating on youth’s behalf
OPERATIONAL STRESS INJURY SOCIAL SUPPORT PROGRAM
- FOR MILITARY, RCMP SERVING AND RETIRED
IPSC Comox P.O. Box 1000 Station Main Lazo, BC V0R 1C0
Phone: 250-339-8211 ext 7215 Alternate contact - DND Centre: 1-800-883-6094 (6am - 2pm)
Veterans Affairs Assistance Line (24 hours): 1-866-522-2122
Email: Zack.Donovan@osiss.ca Website: www.osiss.ca
 Establish, develop and improve social support programs for Canadian Forces members, all Veterans
and their families affected by operational stress
 Provide education and training to Canadian Forces and community groups to create an
understanding and acceptance of operational stress injuries
 Conduct Peer Support Groups for those suffering from an operational stress injury
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OPTIONS FOR SEXUAL HEALTH (OPT)
Phone: 250-331-8572 Fax: 250-338-9985
Website: www.optionsforsexualhealth.org
Hours: Tuesday 6 – 8:00pm and Thursday 4 – 6pm
 Confidential and anonymous services regarding reproductive health issues
 Emergency contraceptive pill
 Low cost birth control
 Pregnancy testing
 Abortion information
 AIDS testing, STD testing and treatment, Hepatitis B and C testing, Hepatitis B immunization
 The Sex Line: 1-800-739-7367 (for more info, see the Sex Line listing)
OSTEOPOROSIS CANADA
Mid-Island Chapter – Parksville Pharmasave
Telephone: 250-951-0243 Fax: 250-951-0343 Contact: Lisa
National Toll Free: 1-800-463-6842 Service in French Mon – Fri 9am – 5pm EST
Email: lisaps@shaw.ca Website: www.osteoporosis.ca
Osteoporosis Canada works to educate, empower and support individuals and communities in the
prevention and treatment of osteoporosis.
For Public Individuals
 Provides medically accurate information – this includes free publications, a bilingual toll-free info
line, educational programs, referrals to self-help groups and community resources, and a website
For Health Care Professionals
 Info on the latest prevention, diagnostic and treatment options
 Developed practice guidelines and standards for use by physicians in their clinical practice
 Provide a quarterly publication: Osteoporosis Update
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PACIFIC CARE
Head Office:
3156 Barons Road, Nanaimo BC V9T 4B5
Toll Free: 1-888-480-CARE (1-888-480-2273) Fax: 250-756-2021
Email: mailbox@pacific-care.bc.ca Website: www.pacific-care.bc.ca
Local Office:
237 3rd Street, Courtenay BC V9N 1E1
Contacts: Sue Warren at 250-338-4288
 Child Care Resource and Referral: a registry of licensed and unlicensed child care facilities available
on the Island. Quality child care referrals, resources and support to all child care providers and
parents in over 400 communities across the Province of British Columbia
 Liability Insurance: the insurance is available to child care providers who reside in British Columbia
and are linked with Child Care Resource and Referral Programs.
PARENT FINDERS OF CANADA
PO Box 21025 Ottawa South Postal Outlet, Ottawa, ON K1S 5N1
Phone: 613-730-8305 Fax: 613-730-0345
Email: pfncr@yahoo.com Website: www.parentfindersottawa.ca
Fee: $45 annual membership
 Provides a support group for adult adoptees, birth relatives and adopting parents to achieve a
reunion contact
 General counselling
 Direction on where to obtain background information assistance in search\providing skilled
intermediates, where requested, to make a discreet first contact to the party being sought
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PARENT SUPPORT SERVICES SOCIETY OF BC
Central Island Office
PO Box 86, Nanoose Bay BC V9P 9J9
Phone: 250-468-9658 Fax: 250-468-9668
Toll free: 1-877-345-9777
Email: parent@telus.net Website: www.parentsupportbc.ca
Contact: Sandi Halvorson
Mission Statement:
To protect the safety and well being of children and promote the health of families by providing support,
education, advocacy, research, and resources to those in a parenting role.
 Information about Parent Support Circle groups on Vancouver Island for parents of children 12
years old and under, who feel they would benefit from an opportunity to discuss parenting related
issues with others.
 Groups, Information and resources for grandparents raising their grandchildren (Toll free
information and support line for Grandparents Raising Grandchildren 1-855-474-9777 – Line
open Monday, Tuesday, Thursday and Friday, 11:00am to 3:00pm)
PARENT TEEN MEDIATION
Phone: 250-335-2343
Contacts: Jenn Errico and Adrian Symonds
 Mediates conflicts between parents and their teenage children
 Handles crisis situations such as runaways
 24 hour phone line
 Free & confidential
PARENTS TOGETHER
Boys and Girls Clubs of Central Vancouver Island – Comox Valley
Phone: 250-338-7582 Parentline: 250-338-7141 Fax: 250-338-7592
Email: mrockwell@bgccvi.com Website: www.bgccvi.com
 Parents Together: a parent education and support program for parents experiencing parent/teen
conflict or concerned with their teen’s behaviour

Parenting without Power Struggles: a parent education and support program for parents of
pre-teens
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PARKINSON SOCIETY BRITISH COLUMBIA
600 – 890 West Pender Street, Vancouver BC V6C 1J9
Phone: 604-662-3240 Fax: 604-687-1327
Toll Free: 1-800-668-3330 (BC only)
Email: info@parkinson.bc.ca Website: www.parkinson.bc.ca
Established in 1969, the Parkinson Society of BC is a not for profit charitable organization that exists to
address the personal and social consequences of Parkinson’s disease through education, community
outreach, scientific research, advocacy and public awareness.
Parkinson’s Education Meetings and Conferences
 Up-to-date presentations on topics such as research, medication, care for caregivers, surgical
treatment of Parkinson’s, fall prevention and nutrition
 National and international expert healthcare professionals address specific topics
Parkinson’s Support Services
 Support, consultation, information and referral for the person with Parkinson’s, caregivers and
family members
 Quarterly newsletter, Viewpoints, providing up-to-date information on scientific research,
medication, caregiving, nutrition and other relevant topics
 Maintains a toll-free number in BC
 Resource materials, pamphlets and information on Parkinson’s, community services, health
services, home care, care facilities and many other topics
 Direct assistance to 43 support groups throughout BC
 Advocacy: working with government for improved healthcare and access to medication (including
publication of Advocacy Handbook)
PHARMACARE
Ministry of Health, Government of BC
Toll Free: 1-800-663-7100
Website: www.health.gov.bc.ca/pharmacare/index.html
Hours: Monday to Friday 8am – 8pm and Saturday 8am – 4pm
 PharmaCare subsidizes eligible prescription drugs and designated medical supplies, protecting
British Columbians from high drug costs
 PharmaCare provides financial assistance to British Columbians under Fair PharmaCare and other
specialty plans
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PLAY (PROVIDING LEISURE ACCESS FOR YOU)
Comox Valley Sports & Aquatic Centres
Phone: 250-334-9622 ext. 222
Website: www.comoxvalleyrd.ca
For residents of Courtenay, Comox, Cumberland, and Areas A, B, C of the Comox Valley Regional District
who qualify for discount booklets to use the Comox Valley Sports and Aquatic Centres facilities.
The PLAY Program is designed for individuals and families who are working with low incomes, on BC
Benefits and/or the gross family income does not exceed the amounts shown on the application form.
Applicants must meet annual income requirements outlined on the application form. The signed form is the
statement of annual earnings. Random checks will be done to verify statements.
Booklets are issued for the calendar year. Each member of the family is entitled to one coupon book per
year. Each person receives:
 1 free admission per month
 2 admissions per month at 75% off
 1 free program per year
 4 programs at 50% off per year
How to apply:
 Applications are available at the Aquatic Centre, Sports Centre or online at www.comoxvalleyrd.ca
 Applicants must first complete application and then call 250-334-9622 ext. 222 to book an
appointment to have forms reviewed
 Identification and proof of income is required; carecard, ID, proof of residency and proof of income
POISON CONTROL CENTRE, BC
Room 0063 – BC Centre for Disease Control, 655 W-12th, Vancouver, BC V5Z 4R4
Admin Tel: 604-707-2789 Fax: 604-707-2807
Toll Free: 1-800-567-8911
 24 hour phone line offering emergency advice and information on the treatment of poisoning or
overdose of medications, chemicals, street drugs, or other hazardous or toxic substances
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POSITIVE WELLNESS NORTH ISLAND, NORTH ISLAND LIVER SERVICES & HIV
SERVICES
Campbell River Hospital: VIHA
375 2nd Avenue, Campbell River BC V9W 3V1
Phone: 250-850-2605 Fax: 250-850-2618
Email: Jennifer.block@viha.ca or michelle.crosby@viha.ca
Positive Wellness North Island, North Island Liver Services & HIV Services has a team of nurse
clinicians and counsellors working in association with your family physician and local liver specialists. Our
goal is to provide an integrated service of prevention, education, treatment and support related to viral
hepatitis and HIV. We accept referrals/inquiries from physicians, agencies and individual clients.
 Treatment planning and support during treatment for viral hepatitis
 Assessment and education by nurse clinicians and/or counsellors
 Viral hepatitis and HIV prevention and liver wellness programs
 A link with other community resources
 A place to receive accurate up to date information on the care of viral hepatitis and HIV
 A place where family and friends can have their questions answered regarding viral hepatitis and
HIV
 Expert advice and support related to hepatitis and HIV for health and social service professionals
PREGNANCY CARE CENTRE, COMOX VALLEY
Phone: 250-334-0058
Email: cvpregcare@shaw.ca Website: www.cvpregcare.ca
 Free pregnancy tests
 Confidential and non-judgmental support
 Educational information on topics including fetal development, abortion procedures and possible
risks, alternatives to abortion
 Maternity wear, gently used infant clothing, baby needs and newborn hampers
 Community referrals
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PROBLEM GAMBLING HELPLINE
Phone: 1-888-795-6111 TTY: 604-875-0885
Text: 604-836-6381
E-mail: pghelpline@bc211.ca Website: www.bcresponsiblegambling.ca


The Problem Gambling Help Line provides help from trained professionals who can help work out
ways to reduce the problems associated with gambling
Free – multilingual - confidential
PSYCHOLOGICAL ASSOCIATION REFERRAL LINE, BC
Suite 204 – 1909 West Broadway, Vancouver BC V6J 1Z3
Toll Free: 1-800-730-0522
Website: www.psychologists.bc.ca
The BC Psychological Association offers free access to the Referral Service, a listing of Registered
Psychologists and Registered Psychological Associates in your area. You can search by location, area of
concern, therapy method, and other criteria.
PUBLIC GUARDIAN & TRUSTEE OF BC
700 – 808 West Hastings Street, Vancouver BC V6C 3L3
Email: mail@trustee.bc.ca Website: www.trustee.bc.ca
The PGT mandate is to serve:
• Children and youth under the age of 19 by protecting their legal and financial interests;
• Adults who require assistance in decision making through protection of their legal rights, financial
interests and personal care interests; and
• Heirs and beneficiaries of deceased persons when there is no one willing or able to administer their
estates, the estates of missing persons, and the beneficiaries of personal trusts.
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PUBLIC HEALTH NURSING, COMOX VALLEY
Comox Valley Health Unit: VIHA
Phone: 250-331-8520 Fax: 250-331-8521
Public Health Nursing provides health promotion, disease prevention, and intervention and support services
to women, children, youth and families. Services are provided to individuals, families, groups and
communities in homes, schools, health units and community settings.
Public Health Nursing Programs & Services:
•
Children and adult immunizations
•
Free universal prenatal registration
•
Free prenatal classes
•
Information, testing and referrals for STDs, Hepatitis and HIV
•
TB (Tuberculosis) testing and follow-up
•
Information for families on newborn and young children’s health, nutrition, growth and
development, baby blues and postpartum depression, community resources and referrals
•
School and youth health programs and health promotion activities

Newborn/Mother Helpline (24 Hours): call 250-331-8520
Questions answered on Mother & baby’s health & breastfeeding

Breastfeeding Drop-in Clinics:
Thursdays from 10:00 am – 12:00 pm at the Comox Valley Public Health Nursing
Travel Health and Immunization Services: call 250-331-8571 or Toll Free 1-877-233-3346
Speech, Hearing and Nutrition Services: located at #104 – 501 4th Street or call 250-331-8526
Dental Services: call 250-331-8520
Communicable disease information, prevention and follow-up: located at 355 11th Street or call
250-331-8555
For more information please visit the VIHA Website: www.viha.ca
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PUBLIC INTEREST ADVOCACY CENTRE, BC
208 – 1090 West Pender Street, Vancouver BC V6E 2N7
Phone: 604-687-3063 Fax: 604-682-7896
Email: support@bcpiac.com Website: www.bcpiac.com
Mission Statement:
The British Columbia Public Interest Advocacy Centre is a non-profit society that advances the interests of
groups that are generally unrepresented or underrepresented in issues of major public concern.
The Centre’s main areas of practice are utility regulation and anti-poverty law.
Services include information and referrals, factsheets, and systemic advocacy.
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QMUNITY – BC’S QUEER RESOURCE CENTRE
1170 Bute Street, Vancouver BC V6E 1Z6
Phone: 604-684-5307
Website: www.qmunity.ca
Mission Statement:
QMUNITY is BC’s queer resource centre – the hub for lesbian, gay, bi, trans* and queer community
programs, training and advocacy.
 Bute Street Clinic: Operated by the BC Centre for Disease Control
open Monday to Friday 11am – 6:30pm
A doctor is available early Wednesday afternoons for three hours. Drop in service, staffed by
nurses – provides free and confidential testing of HIV, STI and Hepatitis.
Additional services include:
Pap testing, pregnancy testing and emergency contraception
Free treatment of sexually transmitted infection (STIs)
Hepatitis A and B Vaccines and Flu vaccines
Needle exchange
Referrals (medical, dental and detox)
 Qmunity Library: offers an extensive library of 4600+ books, magazines, 200+ DVDs and other
resources. The Out On the Shelves Library is a volunteer run library open 12-7 Monday through
Thursday.
 Coming Out Groups: free and confidential women’s, men’s and trans* coming out groups several
times per year. These are not therapy groups, but rather peer-facilitated support groups intended
to provide people a safe place to explore and learn about the coming out process. All groups are
transgender inclusive.
 Community Groups: Over 25 groups currently meet at QMUNITY, and range from addictions
groups to book clubs to bereavement support groups, and many more.
 Free Counselling Program: call 604 684-5307. There may be a waiting list depending on the
demand for this service. At this time services are on-site only.
 Social Events: QMUNITY hosts a range of social events throughout the year for the queer
community, including the open mic nights, Celebrate Bisexuality Day picnics, queer proms,
International Day Against Homophobia breakfasts, National Senior’s Day teas, Winter Holiday
Celebration, and many more.
 Queer Competency Trainings and Pridespeaks: Interactive, engaging and challenging
workshops for service providers, businesses, grassroots groups, and education settings to equip a
diverse range of people to include and support queer clients, community members, colleagues,
peers, customers and volunteers.
 Print Resources: QMUNITY produces and distributes a diverse range of print resources promoting
queer well-being and inclusion.
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QMUNITY – BC’S QUEER RESOURCE CENTRE continued
 Gab Youth Drop-Ins: Gab youth workers facilitate fun, safe, inclusive spaces for youth between
the ages of 14 and 25 to make friends, find support, and access education.
 QMUNITY Generations: A wide range of programming and advocacy for LGBT folk over the age
of 55.
QUEEN ALEXANDRA FOUNDATION FOR CHILDREN
see; CHILDREN’S HEALTH FOUNDATION OF VANCOUVER ISLAND
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RAINBOWS
Phone: 250-751-7888 Email: rainbowsnanaimo@gmail.com
Websites: www.rainbowsnanaimo@blogspot.com
Contact: Isabel VanGrootheest (Registered Director – Central Van. Island)
Local Contact: Comox United Church at 250-339-3966 (leave a message)
Mission Statement:
Rainbows believes that grieving youth deserve supporting, is available to participants of all races and
religions and serves as an advocate for youth who face life-altering crises.
When a change takes place in the family, whether by death, divorce, separation or abandonment, it has a
profound effect on all members in a family. Grieving is a natural process which evolves from an emotional
loss. A peer support group can help children and parents through this process. They learn that they are
not alone, by meeting new friends who are going through similar circumstances. This often helps
participants deal with their feelings in a healthy way and move towards acceptance of what has happened.
 For children 5 – 11 years old
 Facilitated by trained volunteers
 12 week programs conducted (registration needed - call for times, dates & location)
 No cost; donations welcome
RCMP (ROYAL CANADIAN MOUNTED POLICE)
Non – Emergency Phone: 250-338-1321 Fax: 250-336-2321
CrimeStoppers: 1-800-222-8477 Emergency: 911
RCMP VICTIM SERVICES
Comox Valley RCMP Detachment
Phone: 250-334-5979 Fax: 250-338-6781
Email: deborah.white@rcmp-grc.gc.ca
 Provides information, referral and support to victims of crime and tragedy
 Information on police and court procedure, court preparation for victims and witnesses of crime
and accompaniment to court,
 Information on peace bonds and restraining orders
 Referral to social services and helping agencies
 Support through the criminal justice system
 Information and applications for Crime Victim Assistance Program
 Liaison with investigator and Crown Counsel
 Assistance with victim impact statements
 Short term emotional support and crisis debriefings
 Information on crime prevention and home security checks
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RECOVERY CENTRE, COMOX VALLEY
641 Menzies Avenue, Courtenay BC V9N 3C3
Phone: 250-338-7144 Fax: 250-338-6242
Toll Free: 1-866-708-CVRC (1-866-708-2872)
Email: cvrccourtenay@gmail.com Website: www.comoxvalleyrecoverycentre.com
Mission Statement:
To aid in the recovery and rehabilitation of alcohol and drug-dependent people, to return them to a
productive life.
Population Served:
Male clients 19 years and older – fully detoxed (72 hours) unless medical detox is required first
Fee: $95 per day
It is responsibility of the clients to arrange funding prior to entry. Possible options for funding include:
MHSD, Addiction Services (only available to clients that belong to the clinic), Employment Assistance
(Union), Employment Insurance or privately.
28 Day Program
 Sobriety – focus on contemplation/determination
 Daily check – in
 Steps 1 – 4 of a 12 step program
 Early recovery sessions
42 Day Program
Includes the 28 day program plus:
 Sobriety – focus on determination/action
 Extensive relapse prevention
60 Day Program
Includes the 28 and 42 day program plus:
 Sobriety – focus on action/maintenance
 Building community partnerships
 Problem solving
Post Treatment Alumni Support Group
 This weekly group is for clients who have completed a program at CVRC
 Wednesdays 7 – 9pm, closed group, refreshments served
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REFLEX SYMPATHETIC DYSTROPHY NETWORK, CANADIAN
PARC: Promoting Awareness of RSD and CRPS in Canada
PO Box 21026 St Catherines, ON L2M 7X2
Website: www.rsdcanada.org/parc
 give support, information, encouragement to RSD/CRPS patients, their families and friends
 promote awareness of RSD/CRPS through education, disseminating information
 provide referrals to health care professionals who have treated and managed CRPS
 support research into the causes, controls and cures for RSD/CRPS
REPRESENTATIVE FOR CHILDREN & YOUTH
PO Box 9207, Station Provincial Government, Victoria BC V8W 9J1
Toll Free: 1-800-476-3933 Fax: 250-356-0837
Email: rcy@rcybc.ca Website: www.rcybc.ca
The mandate of the Representative for Children and Youth is to improve services and outcomes for
children and youth in B.C. through advocacy, accountability and review. Beginning Sept. 30, 2013, the
Representative will also provide advocacy services for certain young adults with developmental disabilities,
autism spectrum disorder and/or fetal alcohol spectrum disorder.
RESIDENTIAL TENANCY OFFICE
Vancouver Island
101 – 3350 Douglas Street, PO 9298 Stn. Provincial Govt, Victoria, BC V8V 9J8
Phone: 250-387-1602
Toll Free: 1-800-665-8779
Email: HSRTO@gov.bc.ca Website: www.rto.gov.bc.ca
Hours: Monday – Friday 9am – 4pm
 Provides landlords and tenants with information and dispute resolution services
 Provides information regarding rights and responsibilities under BC's Residential Tenancy Act and
Manufactured Home Park Tenancy Act.
 Help and information also available through Service BC - located at 2500 Cliffe Avenue
Phone 250-897-7500
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RESTORE
Habitat for Humanity Vancouver Island North
1755 13th Street, Courtenay BC V9N 7B6
Restore: 250-334-3784 Phone: 250-334-3784 Fax: 250-334-2528
Email: hfhvin@gmail.com Website: www.habitatnorthisland.com
Contact: Kelly Burleigh, Manager
Hours: Monday to Saturday 9am – 5pm
 The ReStore is a retail outlet operated by Habitat for Humanity Vancouver Island North, which
collects and re-uses overstocked, used, discontinued, and salvageable materials suitable for home
construction, renovations and repairs.
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SAFE HARBOUR
Phone: 250-334-3119 Fax: 250-338-7594
Email: kathie@ceas.ca Website: www.ceas.ca
We can provide a free workshop for storefront businesses and organizations. Learn simple ways to
welcome diversity in your workplace and create safer more welcoming communities that reject
discrimination.
Safe Harbour-certified locations announce to the community that they understand and welcome diversity,
and that they serve as immediate sanctuaries for people who are feeling unsafe or harassed and briefly
need a place to go. Safe Harbour locations have a decal on their doors or windows.
SALVATION ARMY CORNERSTONE COMMUNITY & FAMILY SERVICES
#8-468, 29th Street, Courtenay, V9N 7S7
Phone: 250-338-5133 Fax: 250-334-2314
Hours: Monday to Thursday 9am – 4:30pm (closed between 12 – 1pm)
Emergency Assistance:
 Food, shelter, clothing, essential furniture or other goods for those with unexpected expenses
 No money available
 An appointment is required
 ID and proof of residence is required
Emergency Shelter: Pidcock House Emergency Shelter
 A 24/7 day a week emergency shelter for women and men (19+ years)
 Located at 632 Pidcock Avenue, Courtenay BC
 Shelter phone: 250-338-2533
Family Service Advocate
 Lay counselling, advocacy and life skills – appointment is necessary
New Discoveries Parent and Child Learning Centre
 Programs designed to better equip parents for life (childcare available)
 Call 250-338-6200 for upcoming program information
Tuesday Lunch Program:
 Free lunch provided from 11:30am – 1:00 pm provided by The Salvation Army at St. George’s
United Church
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SALVATION ARMY THRIFT STORES
2966 Kilpatrick Ave, Courtenay BC
Phone: 250-338-8151 Fax: 250-334-2314
9:00 am – 5:00 pm Monday – Thursday
9:00 am – 8:00 pm Friday
9:00 am – 5:00 pm Saturday
1671 Ryan Rd. E, Courtenay BC
Phone: 250-941-7715
9:00 am – 5:00 pm Monday – Thursday
9:00 am – 8:00 pm Friday
9:00 am – 5:00 pm Saturday
1785 Comox Avenue, Comox BC
Phone: 250-339-7522
9:00 am – 4:30 pm Monday – Saturday
 Used saleable clothing, house wares, furniture, working appliances and other goods
 For furniture & Large Appliance Pick-Ups: Phone 250-338-5133
THE SALVATION ARMY COMOX VALLEY COMMUNITY CHURCH
1580 Fitzgerald Avenue, Courtenay, V9N 2S2
Phone: 250-338-8221 Fax: 250-334-8209
Youth Programs
 Age 7 to 12 years & teens
SASAMANS SOCIETY
680 Head Start Cresent, Campbell River, V9H 1P9
Phone: 250-941-2212
Courtenay Office: 250-650-2547 (Located at Wachiay Friendship Centre)
Website: www.sasamans.ca
Contact: Jennifer Corrigal B.S.W.
Mission Statement:
"Strengthening our children and families, in a community driven and culturally appropriate manner."



Outreach Family Navigator: Advocacy for Aboriginal families or Elders who may be
involved or potentially involved with MCFD whose children/grandchildren are in MCFD
care
Free and voluntary (self referred by other agency with permission from family)
Our Campbell River Office also offers the following:
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


Youth Navigator: offers support and guidance to Aboriginal youth involved with
MCFD, youth transition planning, youth ob probation, aging out and / or in
government care.
Cultural Connections Worker: assists MCFD social worker's to develop re-unification
plans for a child returning to his/her family or community.
Elder Committees: provide direction/guidance to MCFD regarding keeping children
out of care
SCHOOL DISTRICT NO. 71 (COMOX VALLEY)
607 Cumberland Road, Courtenay BC V9N 7G5
Phone: 250-334-5500 Fax: 250-334-4472
Email: info@sd71.bc.ca Website: www.sd71.bc.ca
Contact: Ms. Sherry Elwood, Superintendent of Schools
SCOUTS CANADA, COMOX VALLEY DISTRICT
Phone: 1-888-855-3336
Email: helpcentre@scouts.ca Website: www.scouts.ca
Contacts: Chris Tickner at 250-339-2424
Mission Statement:
To contribute to the education of young people, through a value system based on The Scouting Promise
and Law, to help build a better world where people are self – fulfilled as individuals and play a constructive
role in society.







Beaver Scouts: girls and boys 5 – 7 years of age
Cub Scouts: girls and boys 8 – 10 years of age
Scouts: girls and boys 11 – 14 years of age (with option to remain until age 16)
Venturer Scouts: young men and women 14 – 17 years of age
Rover Scouts: men and women 18 – 26 years of age
SCOUTSabout: girls and boys 5 – 10 years of age
Extreme Adventure: young men and women 14 – 17 years of age
SCREENING MAMMOGRAPHY PROGRAM BOOKING LINE
Toll Free: 1-800-663-9203
Hours: Monday to Friday 8am – 5pm and Saturday 8am – 2pm
Please have your Care Card number available when you phone.
• BC Cancer Agency’s Screening Mammography Program offers regular screening mammograms
(breast x-rays) to eligible BC women to find early signs of breast cancer. About one in nine
Canadian women will develop breast cancer in her lifetime.
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SENDIAL
Thrifty Foods
6th Street & England Avenue, Courtenay BC
Toll Free: 1-800-667-8283 or Customer Care 250-544-1234
Fee: $5 delivery charge (minimum $25 order)
 Unique shopping service for seniors and persons with a disability who are unable to leave their
home
 Volunteers shop the aisles of Thrifty Foods and drivers deliver order right to your door
 Delivery in Courtenay, Comox, Cumberland, Fanny Bay, Oyster Bay, Merville and Union Bay
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SENIOR PEER COUNSELLING SOCIETY, COMOX VALLEY
448 10th Street, Courtenay, BC, V9N 1P6
Office Hours: Monday – Wednesday / Friday 10 – 4 pm
Phone: 250-871-5940
Website: www.seniorpeercounselling.com
 Volunteer Programs & Services for Seniors by Seniors: Free and confidential peer support
services to seniors age 55 years and older. We do not provide transportation services. Wait lists
may be encountered. Not available weekends. Call for more information.

Peer Counselling: A trained volunteer senior will meet with you once a week for approximately
one hour per week for a short term period of 3 to 6 months to offer peer support as you explore
how you wish to improve your life situation if you are dealing with such issues as loneliness,
depression, loss, stress and coping with new situations.

Caregiver Support Groups: Support for people who are providing care and support at home or
in a facility to a family member or friend who has dementia, is frail, elderly, chronically ill or
disabled. Meetings are facilitated by two trained facilitators and include informal discussions,
speakers, videos and information. Two women’s groups and one men’s group meet once a month.

Respite Bowling: Two experienced facilitators provide supervision during bowling for those
receiving in-home care. This provides respite for their caregivers to allow them some much needed
free time outside of the caregiving relationship. The caregivers must be regular attendees of one of
the 3 support groups. Those receiving care must be capable of bowling. Generally one to two
hours once a week.

Outings Program: Local group outings for seniors experiencing isolation. Operates as funding
permits.

Volunteers: Always needed. If you are age 55 or more, and you are willing to take the training
and commit to a year of service, please call us.
SENIORS BC
Phone: 1-800-465-4911
Website: www.seniorsbc.ca
 Website with links to programs and services for BC Seniors along with online resources
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SENIORS HEALTH TEAM
Intake Phone: 1-888-755-3301
Intake Fax: 1-855-639-5835
Fitzgerald Office Phone: 250-331-8515
Team members are located at St. Joseph's Hospital (Geriatric Medicine) and downtown at the Fitzgerald
Office (Geriatric Psychiatry).
Hours: Monday – Friday 8:30am – 4:00pm (closed for lunch)
 Geriatric Medicine or Geriatric Psychiatry assessments in home or at the office
 Education, counselling and support for seniors and their caregivers
SERVICE BC
In Vancouver: 604-660-2421
In Victoria: 250-387-6121
Toll Free (BC only): 1-800-663-7867 TTD: 1-800-661-8773
Email: ServiceBC@gov.bc.ca
Hours: Monday to Friday 7:30am – 5pm
 Basic provincial government information
 Assistance in identifying the program or person that the caller needs to speak to
 Government program or government employee phone / fax numbers or addresses
 Assistance in identifying the level of government responsible for a program or services
 Toll-free transfer for callers who would otherwise incur a cost for obtaining information from or
conducting business with the provincial government
 Service BC is also responsible for policy and guidelines regarding provincial government listings in
the Province of British Columbia Blue Pages, in all 36 public telephone directories in the province
 The Service BC program is the front line in providing open, accessible government to all British
Columbians
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SERVICE BC – COURTENAY
2500 Cliffe Avenue, Courtenay BC V9N 5M6
Phone: 250-897-7500 Fax: 250-334-1209
Email: anne.graboski@gov.bc.ca Website: www.servicebc.gov.bc.ca/locations/courtenay
Contact: Anne Graboski (Government Agent)
 Administrative Driving Prohibition and Vehicle Impoundment Program
 Ambulance billing
 BC Hydro payments
 BCID cards
 Birth, Death and Marriage certificate applications
 Boater Safety Program
 Business information and referrals
 Child Care Subsidy Program
 Commercial Vehicle Inspection Program decals and forms
 Company name searches and registrations
 Community access terminals
 Consumer taxation payments and forms
 Driver’s Licence services
 Fish and Wildlife licences
 Freedom of information
 Hunter number cards
 ICBC overdue account payments
 Land title searches
 Liquor licence renewal payments
 Logging tax payments
 Manufactured Home searches, relocation permits and registrations
 Marriage Licences
 Medical Services Plan (MSP) registration and billing payments
 Mineral titles online
 Navigable Waters
 One Stop Business registration
 Pharmacare
 Partnership/Proprietorship searches
 Personal property registry
 Pesticide exams
 Provincial revenue collections
 Public Gaming licences and applications
 Residential Tenancy information
 Rural Property tax collection
 Serving it Right applications
 Traffic fine payment
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SERVICE CANADA CENTRE, COMOX VALLEY
CLICK
CALL
VISIT
1 800 O-Canada (1-800-622-6232)
The Government of Canada’s one-stop service delivery network. In partnership with other departments,
agencies and levels of government, we offer Canadians an easy point of access to a wide range of the
programs and services they need.
We’re here to help, however you access our services—on the Internet, by telephone, in person, or by mail
at our Service Canada Centres and outreach sites
We serve all Canadians including aboriginal people, families and children, new Canadians, people with
disabilities, seniors, workers and youth.
Programs & Services include:
 Apprenticeship Incentive Grant
 Canada Pension Plan
 Employment Insurance
 Employment Programs
 Income Security
 Old Age Security
 Passports
 Social Insurance Number
 Wage Earner Protection Program
SERVICE CANADA’S CALL CENTRE NETWORK
Government of Canada
Toll Free: 1-800-O-Canada (1-800-622-6232)
Website: www.canada.gc.ca

Phone Line: bilingual service offering information, referrals, addresses and telephone numbers of
federal programs and services

Website: this site is the primary Internet portal for information on the Government of Canada, its
programs, services, new initiatives and products, and for information about Canada. Among its
features are three audience – based gateways that provide access to information and services for:
 Canadians and Residents (Service Canada)
 Non-Canadians
 Canadian Business
SEX ADDICTS ANONYMOUS (SAA) see; INTERNATIONAL SERVICE ORGANIZATION OF SEX
ADDICTS ANONYMOUS (SAA)
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SEXAHOLICS ANONYMOUS (SA)
Nanaimo Chapter
Toll Free: 1-888-357-8104
Email: saico@sa.org Website: www.sa.org
SA is fellowship of adults who share their experiences, strength, and hope in order to solve their common
problem of sexually self-destructive thinking and behaviour.
 Principles of AA and adapted to the SA point of view
 12 steps and 12 traditions and 12 concepts
 Provides BC – wide meeting information
SEXUAL ABUSE INTERVENTION PROGRAM (SAIP)
Phone: 250-338-7575 Fax: 250-338-2343
Email: info@cvfsa.org Website: www.comoxvalleyfamilyservices.com
The Sexual Abuse Intervention Program (SAIP) is a community-based program designed for children and
youth who have been sexually abused, or children who have sexual behavior problems.
Counselling approaches are client-centred and developmentally appropriate for each client. Expressive art
therapies may be combined with talk therapy as needed to maximize support, understanding, and
expression. Our goal is to help children recover from the effects of abuse, develop more safety and coping
skills, expand their ability to communicate verbally and non-verbally, and realize their potential as valuable
members of the community.
Referrals: Children and youth under 19 can be referred to the program in many ways; i.e. Self-referral,
Physicians, School Counsellors, Family, Vancouver Island Health Authority, and Ministry for Children &
Family Development.
SAIP has two distinct parts: 1) Children under 12 with sexual behaviour problems 2) Children and youth 3
up to 19th year who have experienced sexual abuse.
No cost. Our therapists can be reached at 250-338-7575
SHELTER AID FOR ELDERLY RENTERS (SAFER)
BC Housing
310 – 3440 Douglas Street, Victoria BC V8Z 3L5
Toll Free: 1-800-257-7756 Fax: 604-439-4729
Website: www.bchousing.org
 Monthly payments to low-income seniors to help with the costs of renting. Eligibility criteria apply.
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SKILLS CONNECT FOR IMMIGRANTS
Phone: 250-334-3119 Fax: 250-338-7594
Email: renee@ceas.ca Website: www.ceas.ca
Hours: Monday to Friday, 9am to 3pm
Population Served:
People who have immigrated to Canada within the last five years with an intermediate or higher level of
English who need to develop employment skills and can pay for 1/3 of their training costs.
Assessment of skills and qualifications, career counselling, financial aid for training and certification,
improve workplace English, upgrade employment skills, job orientation, cross cultural awareness training,
cover letter and resume assistance.
SMOKER’S HELPLINE – QUIT NOW BY PHONE
Toll Free: 1-877-455-2233
Website: www.quitnow.ca
• Free over the phone coaching services for BC residents who wish to quit smoking or reduce
tobacco consumption
SOCIAL WORKER ON CALL
Phone Ministry for Children & Family Development or Human Resources during the day at 250-334-5820
“Social Worker on Call” is for AFTER HOURS ONLY at 310-1234
 For child concerns or child protection:
Phone Toll Free: 310-1234 or 1 866 823 5377
After Hours: 4:30pm – 8:30am
SONSHINE LUNCH CLUB
St. George’s United Church
505 6th Street, Courtenay BC V9N 1K2
Phone: 250-334-4961 Website: www.sonshinelunchclub.com
Contact: Mac Wilson at 250-334-2329
Winter Hours:
Monday to Friday 11:30am – 1pm
Summer Hours: Monday to Friday 11:30am – 12:30pm
 Soup kitchen service and food provided through volunteers, churches and other
organizations/businesses in the Valley
 St. George’s Pantry: Offers emergency food to those in need
Tuesday and Thursday 9 – 11am; for info call 250-334-4961
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SPECIAL NEEDS RECREATION PROGRAM
Courtenay Recreation Lewis Centre
Phone: 250-338-5371 Fax: 250-338-8600
Email: hcrites@courtenay.ca Website: www.courtenay.ca/recreation/special-needs.aspx
Program & Services:
 A variety of recreation programs offered to anyone with a physical or developmental disability
(children and adults)
 Leisure counselling
 Some fees may apply for some programs – financial help may be available
SPECIAL TRANSPORTATION SUBSIDY (STS)
Toll Free: 1-866-866-0800 (option 3 then option 4) Fax: 250-703-2421
Website: www.mhr.gov.bc.ca/programs/other.htm
Hours: Monday to Friday 9:00am – 4:00pm Closed between 12 - 1
Special Transportation Subsidy (STS) is provided to recipients of disability assistance who live in areas
where the Bus Pass program is available, but are unable to use public transportation due to their disability
or because it would make their disability worse.
To qualify for the STS, people must:
 be in receipt of disability assistance under the Employment and Assistance for Persons with


Disabilities Act;
reside in an area where the Bus Pass program is available; and
provide certification from a physician verifying:
- that they are unable to use the Bus Pass program or any other form of subsidized public
transportation service (such as handyDART and Taxi Savers) due to their disability, or, that their
disability would be aggravated by using public transportation; and
- the alternative form of transportation required to accommodate the disability (examples:
operating a personal vehicle or paying others for transportation).
SPINAL CORD INJURY BC
780 Southwest Marine Drive, Vancouver, BC V6P 5Y7
Fax: 604-326-1229 Toll Free: 1-800-689-2477
Email: info@sci-bc.ca Website: www.sci-bc.ca
Mission Statement:
We help people with spinal cord injuries and their families adapt, adjust and thrive in their communities.
 Information and resources
 Peer support
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ST. JOSEPH’S GENERAL HOSPITAL
2137 Comox Avenue, Comox BC V9M 1P2
Phone: 250-339-2242
Website: www.sjghcomox.ca

Diabetes Education Centre: Located Downtown Courtenay – 307A – 14th Street at Cliffe
Avenue
Phone: 250-339-1568
Information and life skills training for people living with diabetes, including nutrition, lifestyle
choices and foot care. Individual and group options available. Drop in Tuesday 11am – 12pm
•
Outpatient Nutrition Counseling
Phone: 250-890-3022
Registered Dietitians provide medical nutrition therapy, nutrition education and promote selfmanagement in an outpatient clinic setting to help patients manage their medical conditions.
Dietitians counsel patients on both an individual basis and in group settings with clients living with
a variety of medical conditions that may include allergies, anemia, celiac disease, renal disease,
Hepatitis C, inflammatory bowel disease, and others. Talk to your physician for a referral.

Psychiatric Outpatient Service:
Phone: 250-890-3712

Adolescent Day Therapy Program:
Contact: David Somers at 250-339-1525
Provides individual and family therapy for youth ages 14 – 18 to help them cope with problems
such as depression, anxiety, eating disorders, and thought disorders.

Adult Day Therapy Program:
Contact: Reception at 250-890-3712
The Adult Day Therapy Program (ADTP) is primarily a group program for adults 19 years of age
and older. The ADTP serves those struggling with mood disorders, anxiety disorders, personality
disorders, trauma, chronic pain, grief and loss, interpersonal difficulties and addictions.
Referral required from Mental Health, family doctor or psychiatrist.

Substance Use Intervention Program:
Phone 250-339-1573
Hours: Monday to Sunday 9am – 4pm
For an after hours emergency use St. Joseph’s Hospital Emergency or call 911
Substance Intervention offers assessment, intervention, education and referral for persons
struggling with substance use.

Child & Adolescent Outreach / Suicide Prevention:
Contact: David Hext at 250-702-6880
Open referral and no cost. Short-term counselling and referral service for children and youth, up
to their 19th year, who experience suicidal feelings, depression, and social isolation. Visits can
occur in the home, community or agency office.

Crisis Services:
Available by calling the Crisis Line 1-888-494-3888 (Vancouver Island Crisis Line)
Hours: Monday to Friday 8:30am – 6pm and Saturday, Sunday & Holidays 9:30am – 5pm
For adults who are in emergent crisis with imminent serious risk to themselves or others or who
need professional mental health or psychiatric intervention. Crisis Intervention Nurse is paged for
mobile assessment, short term follow up and referral
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ST. JOSEPH’S GENERAL HOSPITAL continued

Screening Mammogram Program Clinic:
Phone: 1-800-663-9203
The Screening Mammography Program offers regular screening mammograms to eligible BC
women who have no signs of breast problems. By age 50, women should make screening
mammograms a part of their regular health care routine, once every two years. Women with
breast symptoms, such as lumps, dimpling skin, etc. should immediately contact a doctor.
ST. JOSEPH’S GENERAL HOSPITAL COTTAGE THRIFT SHOP
2137 Comox Avenue, Comox BC
Phone: 250-339-1565
Hours: Wednesday, Thursday and Friday 10am – 4pm and Saturday 10am – 1pm
 Located in the cottage behind the Hospital. Offers clothing, house wares, children’s wear, and
toys.
ST. VINCENT DE PAUL SOCIETY
Christ the King Catholic Parish
1599 Tunner Drive, Courtenay BC V9N 9N3
Phone: 250-334-0070
 Accepts requests from people living on low incomes for emergency food
STEPPING STONES RECOVERY HOUSE FOR WOMEN SOCIETY
Phone: 250-897-0360 Fax: 250-897-0316
Email: steppingstoneshouse@telus.net
Website: steppingstonesrecoveryhouse.ca
Stepping Stones Recovery House for Women is a Faith based program, but not faith restrictive, to help
women with a drug and alcohol addiction change lives. "By extending a caring hand, faith, hope and love
may grow in the life of the hand that grasps it"
 Non-profit organization
 Registered Community Care and Assisted Living Facility
 Recovery program for women willing to make a minimum 3 month commitment
 Living in a home setting
 Holistic approach to heal the body, mind and spirit
 AA’s Twelve Steps and Group Therapy
 Those on Income Assistance qualify to have their cost covered
 We accept private charitable donations; please call to inquire how to make donations
 Volunteer opportunities
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STROKE RECOVERY ASSOCIATION OF BC
301 – 1212 West Broadway, Vancouver BC V6H 3V1
Phone: 604-688-3603 Fax: 604-688-3660
Toll Free: 1-888-313-3377
Email: office@strokerecoverybc.ca Website: www.strokerecoverybc.ca
 Branches provide a friendly place where stroke survivors, families, friends, and caregivers
can get encouragement, help, and support. The programs on offer vary depending on the
resources available.
 Stroke Information: Visit our website at www. strokerecoverybc.ca. We provide written
Guides to Recovering from a Stroke, and a Stroke Information Booklet. For more
information contact office@strokerecoverybc.ca.
STROKE RECOVERY GROUP, COMOX VALLEY
Comox United Church
250 Beach Drive, Comox, BC V9M 1P9
Email: jennyg33@hotmail.com or Phone: 250-871-0553
Contacts: Jenny Gohl
Meetings: 10:00am – 12:00pm on every 1st and 3rd Wednesday each month at Comox United Church
No meetings held during the summer months
This is a branch of the BC Stroke Recovery Association. It is a peer support group for stroke survivors and
their families. Activities are designed to be fun and to help stroke survivors regain their maximum
potential.
 Physical exercise programs, brain enhancing puzzles and games, relaxation and/or meditation,
education on stroke prevention and opportunities to develop new skills
 Tea, coffee and heart healthy snacks are served at each meeting
 Assistance with speech therapy on a one to one basis
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SUBSTANCE USE INTERVENTION PROGRAM
Phone: 250-339-1573
Hours: Monday to Sunday 9am – 4pm
 Substance Intervention offers assessment, intervention, education and referral for persons
struggling with Substance use.
 Crisis Intervention Nurse available by calling the Crisis Line at 1-888-494-3888
SUICIDE HOTLINE
National Hopeline Network
1-800-SUICIDE (1-800-784-2433)
Services available: 24/7
S.O.S. (SUPPORT OUR SENIORS) COMOX VALLEY
3164 Hellicar Road, Courtenay, BC, V9J 1M9
Phone: 250-334-2321 or 250-338-6265
Email: passj@telus.net or frayneg@shaw.ca
Website: supportourseniorscomoxvalley.com
Mission statement:
We advocate for the provision of support that seniors, living either in a facility, or with independence
challenges in their own home, need, to have a good quality of life.
Meetings: First Monday of every month at 2:00pm at either the Rotary Room at the Florence Filberg, or in
the Native Sons Hall.
(if Monday is a holiday, we meet on the second Monday of the month)
Check the ads in the local paper, or email or call us. Open to hearing concerns from the group and follow
up on issues that are of importance to those who attend the meetings. Issues that have been reviewed:
DriveABLE, senior abuse, medication, and restraint, emergency preparedness, to name a few. We also
have reports on facilities from those who have family members in care. Meetings are free and open to all.
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TENANT RESOURCE & ADVISORY CENTRE (TRAC)
Phone: 604-255-0546
Toll Free (Outside Lower Mainland): 1-800-665-1185
Email: info@tenants.bc.ca Website: www.tenants.bc.ca
 Information on your rights as a tenant
 Workshops, education and referral system offered at no cost
THERAPEUTIC RIDING SOCIETY, COMOX VALLEY
Mailing address: PO Box 3666, Courtenay BC V9N 7P1
Website: www.cvtrs.com
Fairgrounds Barn, 4839 Headquarters Road
Ph: 250-338-1968, Fax: 250-338-4197 Email: cvtrs@telus.net
Stonehenge Farm, 4875 Headquarters Road
Ph: 250-338-1987 Email: cvtrsthestableprogram@gmail.com
Contact: Margaret Hind
The Comox Valley Therapeutic Riding Society provides therapy and rehabilitation through horseback
riding. CVTRS’s programs are for mentally, physically and emotionally challenged people, including those
who are deaf or blind.
Operating out of two facilities the Fairgrounds barn hosts programs for children and adults with physical
and mental challenges. The second facility is right next door at Stonehenge Farm and houses the Stable
Programs. The Stable Program is an integrated wellness therapy that combines somatic psychology,
relational horsemanship and the use of mindfulness practices as a way of helping clients find an alternative
way to dealing with their distress.
Volunteer recruitment is on-going as 1-3 volunteers per rider are needed for upwards of 130 riders per
week. Volunteers are needed for 1 to 2 hours per week with a preferred commitment of ten weeks. No
lifting is required but some degree of physical fitness is needed for trail walking
and uneven surfaces. Experience with horses or people with disabilities is helpful but not required
as training is provided.
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TAKE OFF POUNDS SENSIBLY (TOPS)
Website: www.tops.org
There are TOPS chapters located in Courtenay and Comox. Please visit the website- “About TOPS” and
“Find a Meeting” for more information regarding these clubs.
Mission:
To support our members as they take off and keep off pounds sensibly.
 TOPS are a non-profit international family of all ages, sizes and shapes, from all walks of life
dedicated to helping each other take off and keep off pounds sensibly. We offer fellowship wile you
change to a healthier new lifestyle and learn to maintain it.
 There are many TOPS chapters located in the Comox Valley – visit the website for more
information
 Membership fee
THERAPY DOG PROGRAM
St. John Ambulance
Phone: 250-897-1098
Contact: Dave Fletcher
Email: Div1147@bc.sja.ca
 Therapy Dogs and their handlers are certified to visit people who will benefit from regular contact
with a dog. Therapy Dogs are deemed ‘emotional support dogs’ and help meet the need for
physical touch and companionship that isn’t satisfied by the neutral touching involved in physical
care received in hospitals, residential facilities or with ‘special needs’ children.
 Therapy Dog visits are provided on a volunteer basis, at no cost to the residents, schools or care
facilities.
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TOASTMASTERS
Comox Toastmasters Club
Phone: (Marion) 250-339-5432
Email: mand1y@shaw.ca
Meetings: Every Tuesday from 7pm – 9pm at Berwick (1700 Comox Avenue, Comox)
Comox Valley Toastmasters Club
Email: houdesylvain@hotmail.com
Meetings: Every Wednesday from 7pm – 9pm at the Lewis Centre (489 Old Island Highway, Courtenay)
60 Minutes Toastmasters Club
Phone: (Gaynor) 250-334-3664
Email: gaynorbereza@hotmail.com
Meetings: Every Thursday from 12 pm –1 pm at the Lewis Center (489 Old Island Highway)
At Toastmasters you will learn:
 How to develop and present ideas
 To give better sales presentations
 The basics of good leadership
 To prepare and deliver both a prepared and impromptu speech
Visitors are welcome to observe a Toastmasters meeting. Three complimentary visits are encouraged
before joining.
TODAY ‘N’ TOMORROW LEARNING SOCIETY
PO Box 3785 Station Main, 4830 Headquarters Road, Courtenay BC V9N 7P2
Phone: 250-338-8445 Fax: 250-338-8055
Email: Teddies and Toddler childcare: teddies@tntls.com / Young Parent Program: ypp@tntls.com
Little Friends Early Learning Centre: littlefriends@tntls.com
Contacts: Manager, Teddies ‘N’ Toddlers Childcare Centre and Young Parent Program Coordinator,
Manager, Little Friends Early Learning Centre

Little Friends Early Learning Centre: child care for children 30 months to 5 years – located at
4830C Headquarters Road

Teddies ‘N’ Toddlers Child Care Centre: child care for children Birth to 3 years – located at
4830B Headquarters Road

Today ‘N’ Tomorrow Young Parent Program: supporting young parents as they complete
their high school education
Services through: Today ‘N’ Tomorrow Learning Society, VIHA and School District #71
Serving students/ young parents and community families with children from birth to 5 years
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TOWN OF COMOX
1809 Beaufort Avenue, Comox BC V9M 1R9
Phone: 250-339-2202 Fax: 250-339-7110
Email: town@comox.ca Website: www.comox.ca
Mayor: Paul Ives
Council: Patti Fletcher, Ken Grant, Tom Grant, Hugh MacKinnon, Barbara Price, Maureen Swift
TRANSIT SYSTEM, COMOX VALLEY
Phone: 250-339-5426 Transit Information Line: 250-339-5453 HandiDart: 250-339-5442
Website: www.busonline.ca

BC Bus Pass Program: 1-866-866-0800 (for eligibility criteria)
a universal bus pass that allows for unlimited travel on your conventional transit system – available
to seniors & persons with a disability on a restricted income.

HandiDart: for persons who have a disability that is sufficiently severe that the person is unable
to use conventional transit service without assistance

Taxi Saver Program: provides registered HandiDart clients with greater convenience for
spontaneous travel when HandiDart cannot accommodate your travel needs – call for more
detailed information

Community Bus: for residents in the Cape Lazo / Point Holmes area and the Huband Road / Seal
Bay area. 3 times a day, Monday to Friday. In Town, passengers with disabilities can arrange for
door-to-door drop off and pick up at their destinations. Other passengers will have an opportunity
to travel to major exchange points where they can then transfer to and from regular Comox Valley
Transit trips.

Low-Floor Bus: buses are equipped to carry two wheelchairs or one scooter at once

Bike racks: no extra cost to load your bike on the bus
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TRANSITION SOCIETY, COMOX VALLEY
Business & Counselling Line: 250-897-0511 Lilli House Crisis Line (24 hours): 250-338-1227
Email: cvts@shaw.ca Website: www.cvts.ca
Hours: Monday to Thursday 9:00am – 4:30pm (closed between 12 – 1pm), Fridays by appointment only
Mission Statement:
The Comox Valley Transition Society is a feminist non-profit agency committed to making a positive
contribution to the lives of women and their children. We offer supportive programs that provide safety
and security and the prevention of violence as well as personal well being through the provision of a safe
shelter, counseling, education and advocacy.

Addictions Services:
7 – 14 day non-medical detox - access is through the Substance Intervention Program at St.
Joseph’s Hospital
28 day supportive recovery program - access is through Mental Health and Substance Use, VIHA,
Courtenay

Children Who Witness Abuse Counselling Program: individual counselling and small group
counselling for children 19 years and under, who have witnessed the abuse of their caregivers,
usually their mothers. Support for caregivers. Call office for appointments

Lilli House: emergency shelter for abused women and their children. In-house support for
children in the shelter and parenting support. Emergency crisis counselling over the phone.
24 hour crisis line: 250-338-1227

Women’s Counselling (Stop The Violence Program): for women who are, or have been,
abused (physical, sexual, mental, emotional and/or financial) including childhood sexual abuse.
Services include individual and group counselling (by appointment), educational presentations and
workshops, information, support and referrals.

Denman Island Counselling: two days per month. Call the office for an appointment. Hornby
Island clients may be eligible for travel subsidy.

Reclaiming Our Lives: open, ongoing group for women who have been in abusive relationships.
Wednesdays, 9:00 – 10:30, 202 – 576 England Ave., Courtenay.

Work BC Bridging Employment Program: for women seeking employment who have been in
abusive relationships. Call the office for an appointment.

Women’s Drop In: for women who are homeless or at risk of homelessness. Lunch, donated
clothing and toiletries, street nursing, free income tax service (seasonal), legal information and
referrals to services.
Held each Tuesday from 11:30am – 2:00pm, located at Suite 202 – 576 England Avenue

Grandparents Raising Grandchildren: an open and ongoing support group for grandparents
who are raising grandchildren, due to circumstances such as parents with addiction or relationship
abuse issues. Co-sponsored by the Child Development Centre. Child care provided.
Meetings: each Monday, Sept to June from 10am – 11:30 am at the Child Development Centre

Girls Groups (ages 11 – 17): for girls to share opinions, experiences, learn skills for healthy
living, and have fun.
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TRANSITION SOCIETY, COMOX VALLEY continued

Supporting Our Sisters Workshops: for women with friends or family members who are in
abusive relationships.

Too Good To Be Threw Thrift Store: Donations to the Thrift Store help to sustain the programs
and services offered to women and children. Pick-ups may be available. Phone 250-338-0601,
located at 367 6th Street, Courtenay

Legal Information for Women: trained volunteers can help find resources, information and
services regarding: divorce, guardianship, parenting time and maintenance, human rights,
pensions, tenants’ rights, debt and welfare right. Located at Suite 202 – 576 England Avenue

Triple P Parenting Program: Triple P is an evidence-based Positive Parenting Program that
promotes good communication and strong relationships between parents and children. Triple P
helps parents recognize causes of common child behaviour problems and encourage desirable
behaviour in their children.

Community Facilitator: Assistance, advocacy and accompaniment for women with issues related
to poverty, safety planning, access to services, disability applications, etc. By appointment.

Oasis Group: 8 – 10 week support group for women who have experienced abuse and are
currently challenged by addiction.

All programs free of charge. Call for more information or to register.
TRANSPLANT, BC
3rd floor – West Tower, 555 West 12th Street, Vancouver BC V5Z 3X7
Toll Free: 1-800-663-6189 Fax: 604-877-2111
Email: info@transplant.bc.ca Website: www.transplant.bc.ca
Mission Statement:
With compassion, collaboration and innovation, we will save lives and offer hope through organ donation,
transplantation and research.
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UNION BAY COMMUNITY HALL
PO Box 335, 5401 South Island Highway, Union Bay BC
Hall Rental Phone: 250-335-2500
Website: www.ubcc.ca
Calendar of Events:
Ball Season
April to July 2014
Fall Craft Fair
Sunday September 14, 2014, 10am to 3pm
Annual Fall Supper
Sunday October 19, 2014, 5:30pm
Children's Halloween Party
Thursday October 31, 2013, 4pm to 5pm
Christmas Craft Fair
Sunday November 24, 2013, 10am to 3pm
Annual General Meeting
Monday February 10, 2014, 7:30pm
March Flea Market
Saturday March 15, 2014, 9am to 1pm
Spring Craft and Plant Sale
Sunday April 27, 2014, 10am to 3pm
Mother's Day Pancake Breakfast
Sunday May 11, 2014, 8am to 11am
Family Fun Day
Sunday June 8, 2014, 11:45am to 6pm
UPPER ISLAND WOMEN OF NATIVE ANCESTRY
PO Box 3316, 1509 Cliffe Avenue, Courtenay BC V9N 5N5
Phone: 250-334-9591 Fax: 250-338-9515
Email: uiwona@shaw.ca
Hours: Tuesday to Thursday 10am – 2pm
Mission Statement:
Our vision is to reach a wide range of native women in our community so that we can give support and
keep our traditional ways alive. The purpose of the Upper Island Women of Native Ancestry is to be a
channel of communication between women of native ancestry and other organizations, to meet as many
needs as possible of native women and their families in the upper Vancouver Island region.
The UIWONA provides services to native women and their families; Aboriginal Early Childhood
Development Programs, consisting of traditional, social and recreation events in a family setting.
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UPPER ISLAND WOMEN OF NATIVE ANCESTRY continued

The Comox Valley Aboriginal Head Start Program: a pre-school program for Aboriginal
children, ages 3 – 5 years. Runs 4 days a week, is free of charge and includes meals and
transportation.

Friday’s Child: a program for families with newborn – 6 year old Aboriginal children with specific
developmental needs, with a focus on FAS/E; is free of charge and includes meals and
transportation.

Early Years Aboriginal Program – for Aboriginal families with children from birth to three,
parents must attend; is free of charge and includes healthy snacks.

Tenant Support Program: helps tenants at M’akola housing to overcome challenges in their
daily lives, providing support and preservation of tenancy. Phone: 250-898-3315 or
tenantsupport_uiwona@shaw.ca

Elders Lighting Our Way Program (until March 2014): workshops for Seniors in the areas of
beading & moccasin making, drumming & storytelling and traditional plants & herbs. Funded in
part by Canada’s New Horizon for Seniors Program.
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VALLEY HOME MEALS
1828 Knight Road, Comox, BC V9M 4A2
Phone: 250-339-2625 Fax: 250-339-1076
Toll Free: 1-866-216-2655
Email: valleyhomemeals@shaw.ca Website: www.valleyhomemeals.com
Contact: Ashley Atwood
Valley Home Meals has been in operation locally for 13 years, providing meal support service for seniors or
housebound individuals. All meals are quality home cooked, with the freshest local ingredients used
whenever possible. We deliver locally and as far away as Campbell River, Nanaimo and Port Alberni.

Meal Types:
Regular, Calorie Wise, Weight Management Program, Heart Wise, Diabetic, Gluten Free, Potassium
Restricted, Pureed.

Meal costs: The website has the full listing – under combo packs
Full order (30 entrees) OR Half orders (15 entrees)
Small entrees: $5.75 Large entrees: $7.75

Delivery Charges:
Local: $7.50 Outlying Areas: $10.00
Port Alberni, Nanaimo and Coombs: $12.35
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VANCOUVER DETOX
377 East 2nd Avenue, Vancouver BC V5T 1B9
Toll Free: 1-866-658-1221 Fax: 604-658-1267
Staffed by a culturally diverse, multidisciplinary team that uses medical and non – medical ways of relieving
withdrawal symptoms. Bed capacity is 24. Average program length is 5 – 7 days. There is no cost to the
client.
Provides medical withdrawal management for adults 19 years and older living in the Vancouver Coastal
Health region.
 Assessment
 Individual counselling
 Referral
 Educational groups
 12-step programs
 Acupuncture and other alternate therapies
 Assistance in the transition to safe/supportive housing.
VANCOUVER ISLAND COMMUNITY CONNECTIONS INC.
4 – 1351 McPhee Avenue, Courtenay BC V9N 3A3
Phone: 250-338-7201 Fax: 250-338-7134
Email: vanislcc@yahoo.ca Website: www.vicommunityconnections.ca
VICC Inc. provides services for people with disabilities. We believe that collaborating and consulting with
individuals, families, social service providers and community organizations is vital to encouraging a good
balance of physical, mental, emotional and social well-being. We strive to provide a bridge for active citizen
participation.
 Stay connected to your community with independent living supports, supported employment, job
coaching, residential options and service coordination.
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VANCOUVER ISLAND HEALTH AUTHORITY (VIHA)
Executive Office
1952 Bay Street, Victoria BC V8R 1J8
Email: info@viha.ca Website: www.viha.ca
Mission Statement:
Serving and involving the people of the islands to maintain and improve health.
615 10th Street, Courtenay BC V9N 1R2 – corner of Grieve
Phone: 250-331-8502
Website: www.viha.ca/comox_valley_nursing_centre/
Hours: Monday to Friday 9am – 5pm (closed between 12 – 1pm for lunch)
Drop-in Clinic: Monday, Tuesday, Thursday and Friday 9am – 3pm, Wednesday 11am – 4pm
 Free help and information regarding any health concern
 No referral needed
 Private health consultations with a Registered Nurse
 Information about traditional and complementary health services
 Extensive lending library covering many health related topics
 Public Internet station to find up-to-date health information
 Referrals to other community agencies and health care resources
 Partnership with community agencies to develop better health services
 Street Outreach – Clinics at AVI and Transition Society (Tuesdays)
 One Stop Drop-in for street involved clients – services provided by multiple agencies in one
location; 2nd Friday of the month, 1 – 4 pm
 Individual health consultations, drop-in
 Library resources, numerous books and DVDs on chronic health issues and Internet access for
health related information
 Eating Disorder Program: see North Island Regional Eating Disorder Program
 Family Nurse Practitioner services are now available at the Comox Nursing Centre. The focus of
this service will be to support unattached or underserved patients with complex chronic diseases
and high risk medical/social situations. Specifically, the Nurse Practitioner will serve clients who are
poor, marginalized, living with hepatitis C and/or HIV/AIDS or are street involved.
Health Protection and Environmental Services
Phone: 250-331-8518 Fax: 250-331-8596


Conducts inspectional services for community waterworks systems, commercial food services, swim
pools and hot tubs, personal services facilities, schools and subdivisions. Also handles applications
and sewage complaints for subdivisions.
Conducts investigations for food and water-borne illnesses.
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VANCOUVER ISLAND HEALTH AUTHORITY (VIHA) continued
Extended Care / Intermediate & Affiliates

The Views: 250-339-2242
St. Joseph’s Hospital 2137 Comox Ave, Comox BC V9M 1P2

Cumberland Lodge: 250-331-8505 x 68321
2696 Windermere Avenue, Cumberland BC V0R 1S0

Glacier View Lodge: 250-338-1451
2450 Back Road, Courtenay BC V9N 9G8
Website: www.glacierviewlodge.ca

Comox Valley Seniors Village: 250-331-1183
4640 Headquarters Road, Courtenay BC V9N 7J3
Mental Health & Substance Use Services
941C England Avenue, Courtenay BC
Phone: 250-331-8524 Fax: 250-331-8525
Hours: Monday to Friday 8:30 a.m. – 4:30 p.m. (closed 12-1 p.m. for lunch)
•
•
•
Treatment and referral for adults (19+) with moderate to severe emotional, psychological, and/or
mental health difficulties who need help urgently, and/or who are at risk of suicide
Community support and education for people with significant psychiatric illnesses
Self referrals will be accepted as well as those made by physicians and other health and/or social
service providers
Home And Community Care
Phone: 250-331-8522 Fax: 250-331-8523
 Nursing
 Physiotherapy and occupational therapy
 Nutrition
 Social work
 Case management
 Home support
 End of life care
 Adult day programs
 Community clinics
 Assisted living
 Access to residential care facilities
 Short term residential care for caregiver relief
 Hospice care
 Meals on Wheels
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VANCOUVER ISLAND HEALTH AUTHORITY (VIHA) continued
Public Health Nursing, Comox Valley
Phone: 250-331-8520 Fax: 250-331-8521
Public Health Nursing provides health promotion, disease prevention, and intervention and support services
to women, children, youth and families. Services are provided to individuals, families, groups and
communities in homes, schools, health units and community settings.
Public Health Nursing Programs & Services:
•
Children and adult immunizations
•
Free universal prenatal registration
•
Free prenatal classes
•
Information, testing and referrals for STDs, Hepatitis and HIV
•
TB (Tuberculosis) testing and follow-up
•
Information for families on newborn and young children’s health, nutrition, growth and
development, baby blues and postpartum depression, community resources and referrals
•
School and youth health programs and health promotion activities

Newborn/Mother Helpline (24 Hours): call 250-331-8520
Questions answered on Mother & baby’s health & breastfeeding

Breastfeeding Drop-in Clinics:
Thursdays from 10:00 am – 12:00 pm at the Comox Valley Public Health Nursing
Travel Health and Immunization Services: call 250-331-8571 or Toll Free 1-877-233-3346
Speech, Hearing and Nutrition Services: located at #104 – 501 4th Street or call 250-331-8526
Dental Services: call 250-331-8520
Communicable disease information, prevention and follow-up: located at 355 11th Street or call
250-331-8555
For more information please visit the VIHA Website: www.viha.ca
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VANCOUVER ISLAND REGIONAL LIBRARY
Website: www.virl.bc.ca
Courtenay Library Branch
300 6th Street, Courtenay BC V9N 9V9
Phone: 250-334-3369
Comox Library Branch
101 – 1720 Beaufort Avenue, Comox BC V9M 1R7
Phone: 250-339-2971
Cumberland Library Branch
2724 Dunsmuir Avenue (PO Box 378), Cumberland BC V0R 1S0
Phone: 250-336-8121
Hornby Island Library Branch
New Horizons Centre, 1765 Sollans Road, Hornby Island BC V0R 1Z0
Phone: 250-335-0044
Union Bay Library Branch
5527 Island Highway (PO Box 81), Union Bay BC V0R 3B0
Phone: 250-335-2433
 Access to library materials in 38 library branches
 Free internet access for residents
 Year round literacy based programs for Families and Adults (e.g. Storytimes, Author visits)
 Access to in-depth information through reference service and online databases
 Check the VIRL website for branch open hours or give the Library Branch a call
VANCOUVER ISLAND SOCIETY FOR ADAPTIVE SNOWSPORTS
c/o Courtenay Recreation / Filberg Centre
VISAS Room Phone: 1-250-334-5755
Website: www.visasweb.ca
Contact: Brian Culley (President) at beculley@gmail.com
The Vancouver Island Society for Adaptive Snowsports was founded by Herb Bradley and friends in 1992
on Mount Washington as the Vancouver Island Society for Disabled Skiing. Skiing was introduced as a
developmental sport for people with a disability, 30 years ago on Forbidden Plateau.
Fee: $45.00 per year (student membership)
Adaptive Snowsport Lessons: for alpine, nordic and snowboarding. Student Membership is open to
mentally or physically challenged persons. As a Student Member you are entitled to:
 Free rental of skis, snowboards, boots, helmet & poles
 The use of adaptive and related safety equipment
 1/2 price on daily lift passes (courtesy of Mt Washington)
 National insurance coverage (3rd party liability) as a paid up member of DSABC
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VANCOUVER ISLAND VISITOR CENTRE, Comox Valley
101-3607 Small Rd, Cumberland, BC
Toll Free: 1-855-400-2882 toll free
Email; info@vivccomoxvalley.com
Open 7 days per week.
Stop by the Vancouver Island Visitor Centre located on Small Road for fun, interactive displays plus onsite
booking! The friendly professional Tourism BC trained staff can help you with information and reservations
for accommodations, attractions, events and transportation, including BC ferries.
VANCOUVER ISLAND VOCATIONAL AND REHABILITATION SERVICES LTD.
(VIVRS)
108 – 501 Fourth Street, Courtenay, BC
Phone: 250-871-0798 Fax: 250-871-0796
Toll Free: 1-888-753-4225
Email: vivrs@shaw.ca Website: www.vivrs.ca
Mission Statement:
VIVRS is committed to providing services that promote the right of every individual to
economic and social integration and inclusion in their own community, encouraging
contribution in a manner that promotes individual choice.
The EmployAbility Program:

assists people with developmental disabilities, learning disorders, acquired brain injury, autism
spectrum disorder, cognitive and mental health disabilities to get hired in meaningful work that is
tailored to their needs.

All services are offered on an individual basis, and the goal of the program is to connect individuals
with real work for real pay. Customized jobs are carved to reflect the needs, interests and abilities
of each worker.

VIVRS is offering the EmployAbility program in central and northern Vancouver Island, including
Duncan, Nanaimo, Port Alberni, Parksville, Courtenay and Campbell River (and surrounding areas).
WorkBC Specialized Services:



Individual career counseling and job search assistance is available to those with a disability, who
are unemployed or working 19 hours per week or less and are legally entitled to work in Canada.
Assistance with planning for further education
May assist in connecting clients to vocational assessments
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VETERANS AFFAIRS CANADA (VAC)
Atrium Building, Room 320, 1321 Blanshard Street, Victoria BC V8W 3B3
Toll Free: 1-866-522-2122 (English) 1-866-522-2022 (French)
Email: information@vac-acc.gc.ca Website: www.veterans.gc.ca
Services and Benefits:
Introduction
Veterans Affairs Canada is here to serve those who have served Canada. Following your service, we want
to help you be as healthy and independent as possible. There is a wide range of services and benefits
available, and our goal is to make sure you know your options and help you make the best choices for you
and your family.
Veterans Affairs Canada serves qualified:
 Veterans;
 Canadian Forces (CF) members;
 serving and discharged members of the Royal Canadian Mounted Police (RCMP) ;
 certain civilians; and
 their families.
When you first contact us, either in person, online or by phone, we will:
 Provide you with more information about the services and benefits you may qualify for and how to
apply for them;
 Listen to the challenges you face or the changes in your life that are affecting you or your family,
and work with you to put together a plan that best meets your needs; and
 Help you become as independent as possible by helping you make choices about the services and
benefits available to you from the Government of Canada, provincial and municipal governments
and your community.
To respond to the demographic and health changes in our client population, Veterans Affairs Canada (VAC)
has adopted a Client-Centered Service Approach that identifies individual client's needs and then
determines how best to provide assistance.
In a Client-Centered Service Approach:
 the individual needs of the client are identified and then it is determined how best to provide
assistance, through internal or a coordination of departmental and community resources;
 a partnership exists between the client and the Department as demonstrated through direct client
involvement in all aspects of their case planning decisions;
 staff work with the client to meet all their needs, not just to determine their eligibility for
Departmental services and benefits;
 delivery of services with or without VAC benefits is legitimized.
To Contact Us: For more information about on services and benefits for Veterans, to find out if you
qualify, or to apply, please click, call or visit us.
Click
Web site: veterans.gc.ca
E-mail: information@vac-acc.gc.ca (for security reasons, please do not send confidential information
via e-mail).
179
SECTION V
VETERANS AFFAIRS CANADA (VAC) continued
Call
If you have any questions about our services and benefits, please call us, toll free, at
1-866-522-2122 (English)
1-866-522-2022 (French)
If you are facing a more urgent personal situation, and want to talk to someone who can help, call the
Veterans Affairs Canada 24-hour toll-free assistance line at:1-800-268-7708 or TDD 1-800-567-5803
Living outside of Canada or planning an extended stay outside of Canada?
Please call Foreign Countries Operations who is responsible for the provision of benefits and services
available to eligible Canadian Veterans and their dependants who reside or vacation outside of Canada.
 1-888-996-2242 (toll free from Canada and the United States)
 00-800-996-22421 (toll free from the United Kingdom, Germany, France, or Belgium)
 1-613-996-2242 (call collect, all other countries)
Visit
Drop in to one of our many offices across Canada. To find the office or centre nearest you, visit
veterans.gc.ca.
Visit one of the Integrated Personnel Support Centres (IPSCs)
Veterans Affairs Canada and the Department of National Defence work together through these offices on
or near most CF bases to help ensure CF personnel, Veterans and their families are getting all the
assistance they qualify to receive.
In British Columbia, there are IPSCs in Comox, Esquimalt, and Vancouver. Visit our Web site (keyword:
“IPSC”) or call us to find an address.
There is an operational stress injury (OSI) clinic in Vancouver. To learn more, visit our Web site
(keyword: “OSI Clinics”) or speak with your VAC case manager.
Other Inquiries:
Veterans Review and Appeal Board
Within Canada, please call toll-free:
1-800-450-8006 (English)
1-877-368-0859 (French)
Outside Canada, please call collect:
0-902-566-8751 (English)
0-902-566-8835 (French)
Web site: www.vrab-tacra.gc.ca
Bureau of Pensions Advocates (BPA)
BPA Head Office and Appeals Unit
PO Box 7700
Charlottetown PE C1A 8M9
Phone: 1-877-228-2250 (toll free)
Office of the Veterans Ombudsman
Within Canada please call toll-free: 1-877-330-4343
Outside Canada, please call collect: 0-902-626-2919
E-mail: info@ombudsman-veterans.gc.ca
180
SECTION V
VETERANS AFFAIRS CANADA (VAC) continued
Web site: ombudsman-veterans.gc.ca
Access to Information and Privacy (ATIP)
Veterans Affairs Canada – ATIP office
PO Box 7700
Charlottetown PE C1A 8M9
Phone: 1-877-566-8609 (toll free)
E-mail: atip-aiprp@vac-acc.gc.ca
Commemoration Public Information and Learning Resources
Phone: 1-877-604-8469 (toll free)
VICTIMLINK BC
Mailing address: BC211, 330-111 West Hastings Street, Vancouver, BC V6B 1H4
Phone: 1-800-563-0808 TTY: 604-875-0885
Text: 604-836-6381
Email: victimlinkbc@bc211.ca Website: www.victimlinkbc.ca
 VictimLink Bc is a help line for victims of elder abuse, sexual violence, family crime and all other
crimes. Trained staff connect callers to a network of community, social, health, justice and
government resource, including victim services, transition houses and counseling
 Free – multilingual - 24/7 - confidential
181
SECTION V
VICTORIA WITHRAWAL MANAGEMENT SERVICES
1125 Pembroke Street, Victoria, BC V8T 1J3 / Intake: 1250 Quadra St., Victoria, BC, V8W 2K7
Phone: 250-213-4444 Fax: 250-213-4445
Withdrawal Management Services encompasses five services for people in different stages of alcohol and
drug recovery.

The Sobering and Assessment Centre: a 20-bed facility, offering shelter and assessment of
inebriated clients for less than 24 hours.
Access to this service is through any of the following methods:
police referral, hospital referral or client walk-in to the address above or 250-213-4441

The Community Medical Detox Unit: a 21-bed, short-term stay unit (approximately seven
days) for acute medical withdrawal.
Access to this service requires a physician or community service provider referral faxed to
Withdrawal Management Services Central Intake at 250.213.4445 or self-refer at Pembroke office.

Pembroke Place Stabilization Unit: a 17-bed mid-term stay (up to 30 days) for stabilization
and reconnection with community resources.
Access to this service requires a referral from an addictions counsellor faxed to Withdrawal
Management Services Central Intake at 250-213-4445

Recovery Addiction Support: a flexible day program for clients new to recovery. The program
runs seven days per week and offers daily psychoeducational groups and complementary
therapies.
Access to this service can be made by various professionals, community partners and individual
clients by contacting Withdrawal Management Services Central at 250-213-4444 or 250-213-3259
to initiate a referral.

Addictions Outpatient Treatment: day and evening support groups for men and women aged
19 and over. Individual counselling, referrals to other specialized programs and assessment for
the purpose of treatment planning also available. Information sessions offered Tuesdays and
Thursdays at 1:30pm. 1250 Quadra St. Phone 250-519-3544 or fax 250-579-3545

Holly Place: a five bed house for women where they can stay up to three months for extra
support in their early recovery. 250-519-3544 Contact: Nancy
Access to this service requires a referral from an addictions counsellor faxed to 250-213-4445

The Grove: a 10-bed house for men where they can stay up to three months for extra support in
their early recovery.
Access to this service requires a referral from an addictions counsellor faxed to 250-213-4445

Lilac Place: first step before Holly Place. 5 bed house for women. Stay up to 3 months for early
recovery. Access to this service requires a referral from an addictions counsellor faxed to 250-2134445.
182
SECTION V
VILLAGE OF CUMBERLAND
PO Box 340, 2673 Dunsmuir Avenue, Cumberland BC V0R 1S0
Phone: 250-336-2291 Fax: 250-336-2321
Website: www.cumberlandbc.net
Mayor: Leslie Linda Baird
Email: Mayor.Baird@cumberland.ca
Council: Conner Copeman, Kate Greening, Roger Kishi, Gwyn Sproule
VITAL STATISTICS AGENCY
PO Box 9657, Stn Prov Govt, 818 Fort Street, Victoria BC V8W 9P3
Phone: 250-952-2681 Fax: 250-952-9074
Website: www.vs.gov.bc.ca
 Register a child's birth and order a birth certificate
 Get married in British Columbia and order a marriage certificate
 Register a death and order a death certificate
 File and search for a notice in the Wills Registry
 Legally change a name and order a certificate
 Search online or order a genealogical certificate
VOLUNTEER COMOX VALLEY
Unit C – 450 Eighth Street, Courtenay BC, V9N 1N5
Phone: 250-334-8063 Fax: 250-338-2488
Email: info@volunteercomoxvalley.ca Website: www.volunteercomoxvalley.ca
Mission Statement:
Volunteer Comox Valley supports the public, private and social sector partnerships; and the creation of
linkages between different sectors of the community through information access. We believe that the
public good can be achieved through: Empowerment of all through access to information, local capacity
building, and community stewardship of local content.
Services:
• Volunteer Referral and Registration available for individual community members looking for
volunteer positions in the Comox Valley.
• Library of resources and workshops for volunteers and volunteer managers who seek additional
information pertaining around volunteer management, recruitment, inclusion, retention, and
vulnerability.
• www.volunteercomoxvalley.ca : online gateway to a community directory, community workshops,
and volunteer opportunities.
• Events registrar: Volunteers available on an as needed basis to assist for one-time events in the
community.
• Training and Support: 1-on-1 computer training available to individuals who see this as a barrier to
volunteering
• Youth Programs: internships for youth needing to develop real world skills in technology while
making a difference in their community
183
SECTION V
VOLUNTEER COORDINATORS NETWORK, COMOX VALLEY
Lewis Centre
Phone: 250-338-5371 Fax: 250-338-8600
Email: lgrutzmacher@courtenay.ca
Contacts: Heather and Louise
 This informal network of managers of volunteers meets once a month at lunch time (noon) to
share information about volunteer management, resources, trends and issues in volunteerism.
Everyone who works with volunteers is welcome.
184
SECTION W
WACHIAY ADVOCACY CENTRE
1625B McPhee Avenue, PO Box 3204 Courtenay BC V9N 5N4
Phone: 250-338-7793 ext. 229 Fax: 250-871-0803
Email: vivienne@wachiay.com
Contact: Vivienne
Hours: Monday to Friday 9:00am – 4:00pm (closed between 12 -1)
Phone for appointments and leave a message.
 Free & confidential support, information and advocacy for people who are having difficulties with
anything welfare, including disability; CPP, including disability and other pensions,
Landlord/Tenancy issues; and debt issues
 Referrals to Pro Bono lawyers for Family Law and other non-criminal issues.
WACHIAY FRIENDSHIP CENTRE
PO Box 3204, 1625B McPhee Avenue, Courtenay BC V9N 5N4
Phone: 250-338-7793 Fax: 250-338-7287
Email: roger@wachiay.com
Hours: Monday to Thursday 9am – 4:30pm and Friday 9am – 4pm
Mission Statement: To build a strong community rooted in the philosophy and culture of our Peoples.
NOTE: Access to areas of the Friendship Centre may be limited during Youth Programs.

Advocate: Advocacy for individuals having issues with: MSD issues: social assistance, disability,
PWD, tribunals and appeals, discrimination. CPP: pension, survivor’s benefits, SAFERS. LandlordTenancy: mediation, dispute resolution hearings, rental, repairs, eviction. In addition, issues involving
Employment Standards, debt, and utilities such as phone and hydro.

Women in Business: Business Incubator Centre: Open to women of Aboriginal descent,
including Status, Non-Status, Metis and Inuit women, this program is designed for those interested in
starting a small business, or in the early stages of business operations. The program includes business
training, one-to-one mentoring and fully furnished office space and equipment including phone,
computer, printer, fax and copy services. All services are FREE.

Elder Support: Provides support to elders in the community including weekly Elders lunch,
transportation to medical and other appointments, to multi-community dinners and lunches, and to
cultural and special events in the central Vancouver Island region.

FASD Keyworker: Working with and providing a range of supports to families living with FASD,
including strengthening existing community supports and resources and helping families navigate the
various processes necessary to access those resources.

Helping Hands: Emergency assistance, typically food bags, assessed on a case-by-case basis. Photo
ID required, open Monday and Thursday morning from 9:00 a.m. to noon.

Homeless Street Outreach Program: For families and individuals who are homeless or at risk of
homelessness. The program offers rental subsidies, support to find housing and referrals to
appropriate agencies.

Legal Aid: The Local Agent for Legal Aid is on site at Wachiay on Tuesday from 9:00 a.m. to 11:00
a.m. and 1:00 p.m. to 3:00 p.m. and on Thursday from 1:00 p.mp. to 3:00 p.m.
185
SECTION W
WACHIAY FRIENDSHIP CENTRE continued

Youth Legacy FAS/FAE Awareness Program: FAS/FAE (Fetal Alcohol Spectrum/Fetal Alcohol
Effects) education, awareness and prevention services for three Youth Groups each week. Focus on
learning about FAS/FAE and making healthy life choices in a youth friendly, safe environment. The
program offers a Youth Outreach Worker and an FASD Keyworker.

Raven Back Youth Drop In Centre: This after school program is designed by youth, for youth. It
provides a safe, youth friendly, culturally sensitive environment for young people to gather and share
ideas, participate in activities and workshops, and benefit from peer support and mentoring from
Elders and community members.

Access Pro Bono: Volunteer lawyers provide free legal advice at Wachiay on Tuesday afternoons by
appointment only. Call 1-877-762-6664 to book an appointment for up to a half-hour. Additional
appointments may be available.

WorkBC Employment Services: Work BC provides services at Wachiay on Thursdays from 9:30
a.m. to noon and from 1:00 p.m. to 4:30 p.m. Services include job search resources, personal
employment planning, access to workshops and training and specialized services. Contact Claudette at
338-7793 on Thursdays, or leave a message at 334-3425, ext. #309.
WELCOME WAGON
Phone: 250-338-8024
Email: mldoubinin@telus.net Website: www.welcomewagon.ca
Contact: Mary Lynn
Welcome Wagon has over 33 sponsors which help provide information, token gifts & gift certificates to help
newcomers get acquainted with the Comox Valley.

Newcomers: receive a package filled with Civic Information, Blue Box Recycling Information,
Library Info, Recreation, Parks and Trails, Transit Guide, Maps and more.

Baby Welcome: receive information for the new Mom as well as token gifts and gift certificates
from local businesses. Contact Charissa Edelman at 250-336-2275.

Bridal Showcase: check the website for Spring dates
186
SECTION W
WHEELS FOR WELLNESS SOCIETY
1894 Bolt Avenue, Comox BC V9M 2J4
Phone: 250-338-0196
Email: info@wheelsforwellness.com Website: www.wheelsforwellness.com
Contact: Don Buchner (Executive Director)
 Wheels for Wellness is a non-profit registered charity run by donation. We provide transportation
for those who require it to medical specialist appointments outside the Comox Valley.
 Transportation is provided to appointments on Vancouver Island in excess of 60 km one way from
your starting destination. We will go to Vancouver for children’s appointments.
 We would like to know your appointment as soon as you know the time and we required minimum
of 24 hours notice.
 Those paid by Social Assistance, Health Canada, ICBC, WCB or any other third party payee are
required to give that payment to Wheels for Wellness for the allotted travel. Some agencies pay
direct making it easier for the client. (Patient is required to go through third party payee if
applicable.)
WHITE CANE CLUB
Phone: 250-338-9904
Contact: Joyce Chevsky (President)
Meetings: 1st Tuesday of each month at 1:00pm at the Clubhouse, 677 Bunting Place, Comox, BC
 Support group for visually impaired people and those with Aged Macular Degeneration in the
Comox Valley.
WORK BC EMPLOYMENT SERVICES CENTRE
Phone: 250-334-3119 Fax: 250-338-7594
Email: contact@ceas.ca Website: www.ceas.ca
Population Served:
Self directed use of the Self-Serve Centre is open to all. Individual assistance is available to those who are
unemployed or working 19 hours per week or less and who are not students who will be returning to
school.
We offer individual career counselling and job search assistance. Those with a recent EI claim may be
referred to training, wage subsidy, or self-employment programs.
Our Self-Serve Centre offers use of computers, phones, and fax to support job search. We also have a
large number of print resources for career exploration and job search.
For more information, see http://www.workbc.ca/Work-BC-Centres/Pages/Work-BC-Centres.aspx
187
SECTION W
WORKSAFE BC
801 30th Street, Courtenay BC V9N 8G6
Phone: 250-334-8701
Toll Free: 1-888-621-SAFE (1-888-621-7233)
Website: www.worksafebc.com
WorkSafe BC is dedicated to promoting workplace health and safety for the workers and employers of this
province. We consult with and educate employers and workers and monitor compliance with the
Occupational Health and Safety Regulation.

In the event of work-related injuries or diseases, WorkSafeBC works with the affected parties to
provide return-to-work rehabilitation, compensation, health care benefits and a range of other
services.

Health / safety emergency and accident reporting: 1-888-621-SAFE (1-888-621-7233)
188
SECTION Y
YANA – YOU ARE NOT ALONE
495 Fitzgerald Avenue, Courtenay BC V9N 2R1
Phone: 250-871-0343
Email: info@yanacomoxvalley.com Website: www.yanacomoxvalley.com
Hours: Tuesday and Thursday 10:00am to 2:00pm – Wednesday by appointment
 Providing accommodation and financial assistance for Comox Valley families who are required to
leave the Valley to obtain medical treatment for their children, pre-birth to 19-years of age.
YOUTH AGAINST VIOLENCE LINE
Phone: 1-800-680-4264 TTY: 604-875-0885
Text: 604-836-6381
E-mail: info@youthagainstviolenceline.com
Website: www.youthagainstviolenceline.com


This phone service provides an anonymous, confidential way for young people to prevent or report
crimes connected with youth violence, bullying, peer pressure, and intimidation or threats by a
person or a gang.
Free – multilingual -24/7 - confidential
YOUTH 4 DIVERSITY COORDINATOR
Immigrant Welcome Centre Campbell River
250-830-0171
YOUTH PROBATION SERVICES
2455 Mansfield Drive, Courtenay BC V9N 2M2
Phone: 250-334-5820 Fax: 250-334-5844
 Youth Probation staff work as Officers of the Court with young people aged 12-17 who have
broken the law, and work with families and local resources to hold young offenders accountable
and promote non-offending behaviour. They have access to Court-ordered assessment,
counselling, work/activity and residential programming at the local and provincial level, and work
closely with helping agencies and all aspects of the youth justice system.
189
INDEX
56
Chamber Of Commerce, Comox Valley
57
Child & Adolescent Outreach; Suicide Prevention
57
57
Child Development Association, Comox Valley
58
Child Find, BC
59
CHILDREN
7
Children Who Witness Abuse Program
59
Children’s Health Foundation Of Vancouver Island 61
Chronic Pain Society, Comox Valley
60
Cinderella/ Prince Charming Project
62
Citizens On Patrol Society, Comox Valley (COPS)
62
City Of Courtenay
62
Clicklaw
63
Clinical Prevention Services – STI Control
63
Coast Guard Canada
63
College Of Physicians And Surgeons Of BC
64
Community Futures Strathcona
64
COMMUNITY HALLS & CENTRES
9
COMMUNITY INFO (CIVIC/REGIONAL)
10
64
Community Legal Assistance Society
65
Community Legal Assistance Society Consumer Affairs
Canada
66
Community Living British Columbia
66
Community Policing And Media Relations
66
67
Comox Recreation Centre
67
Comox Seniors Centre At D’esterre House
67
Comox Tot Stop
70
Comox Valley Diabetes Education Centre
70
71
Comox Valley Regional District
73
Compassionate Care Benefits (EI)
74
Compassionate Friends Of Canada
74
Confederation Of Parent Advisory Councils, BC
74
Consumer Protection BC
75
Courtenay Community Corrections
75
Courtenay Community Response Network
76
76
Courthouse
77
Courthouse Library, BC
77
77
Credit Counselling Society
78
Crime Stoppers Tips Line
78
Crime Victim Assistance Program, The
79
Criminal Duty Counsel
79
Crisis Lines, Vancouver Island Listings
80
Crisis Supplement
80
Crohn’s And Colitis Foundation Of Canada
81
Cumberland Health Centre
81
Cumberland Recreation Institute
81
Dept Of Fisheries And Oceans-(DFO)
82
Dial A Law
82
Disability Law Program
83
Drug Rehab Services
83
EDUCATION
11
EMERGENCY
3
Aboriginal Education Service
30
Aboriginal Head Start Program, Comox Valley
30
ABORIGINAL ORGANIZATIONS
4
Access Pro Bono Society Of British Columbia
31
Accessiblility Committee, Comox Valley
32
ADDICTIONS
5
Adoption Reunion Registry
32
Adoptive Families Association Of BC
32
Adult Learning Centre
33
ADVOCACY
6
Advocacy Access Program
33
After Hours Emergency Financial Helpline
34
AHERO (Ad Hoc Emergency Resource Organization) 34
AIDS Vancouver Island (AVI)
35
ALANO Club
35
ALANON
36
ALATEEN
36
Alcohol & Drug Information And Referral Service
36
Alcoholics Anonymous (AA)
37
Alzheimer’s Society of BC
37
Ambulance Billing Service
37
Amyotrophic Lateral Sclerosis (ALS) Society of BC 38
Angel Flight of BC
38
Anne Elmore Transition House (Campbell River)
39
39
Association Of Clinical Counselors, BC
40
Attention Deficit Disorder – CHADD Canada (Children
& Adults With Attention Deficit Disorder)
40
Autism Society Of British Columbia
40
Baby Talk- Moms And Babes
41
Baptist Church Free Clothing Room
41
BC Aboriginal Network On Disability Society
41
BC Bereavement Helpline
41
BC Centre for Elder Advocacy and Support
42
BC Coalition Of People With Disabilities
43
BC Epilepsy Society
44
BC Fibromyalgia Society
45
BC Housing
45
BC Society For Male Survivors Of Sexual Abuse
46
BC SPCA Comox Valley & District Branch
46
Beaufort Association For The Mentally Handicapped 47
Better Business Bureau (BBB)
47
Black Creek Community Association
48
Boys & Girls Clubs Of Central Vancouver Island
48
Breastfeeding Drop-In Clinic
49
Bus Pass Program
50
Canada Pension Plan (CPP)
51
Canadian AIDS Treatment Information Exchange
51
Canadian Anti-Fraud Centre
51
52
Canadian Diabetes Association, The
53
Canadian Foundation For The Study Of Infant Deaths
53
Canadian Heritage
53
Canadian Professional Counsellors Association
54
Canadian Red Cross
55
Care-A-Van
Mobile Health Clinic
56
190
INDEX
La Leche League
111
Laichwiltach Family Life Society (Campbell River) 112
Lawyer Referral Service
112
LEGAL
19
Legal Aid Office
112
Legal Services Society (LSS)
113
Library Storytime
114
Lifeline Society, Comox Valley
114
Lilli House
115
Linc Youth Centre, The
115
Lush Valley Food Action Society
116
Make-A-Wish Foundation
117
March Of Dimes Canada
117
Marine & Aircraft Emergency
117
Meals On Wheels
118
Medical Services Plan Subscriber Information
118
Medic-Alert Foundation, Canadian
118
Memorial Society Of BC
119
MEN
21
119
Men’s Trauma Centre
119
Mental Health & Substance Use Services (MHSUS) 120
Mental Health Information Line
121
Miki’siw Métis Association
121
Ministry Of Children & Family Development
121
Ministry Of Health
122
Ministry Of Social Development
122
MLA, Don McRae (Comox Valley)
123
Mood Disorders Association Of BC
123
Mothers Against Drunk Driving (MADD Metro
Vancouver Chapter)
123
Mountainaire Avian Rescue Society
124
Multiple Sclerosis Self-Help Group, Courtenay
124
Multiple Sclerosis Society, BC Division
125
Muscular Dystrophy Canada – BC & Yukon Region 125
Nala’atsi Alternate Program
126
NAR-ANON Family Group
126
Narcotics Anonymous (NA)
127
National Eating Disorder Information Centre
127
Native Courtworker & Counselling Association Of BC
127
Navigate
128
Newbark Canine Resue & Rehoming Society
128
Newborn – Mother Hotline
128
North Island College (NIC)
129
North Island Distance Education School (NIDES) 128,
129
130
Nurseline, BC
130
131, 173
Office of the Ombudsperson
132
Old Age Security
132
Open Learning Agency
133
Operation Come Home
133
Options For Sexual Health (OPT)
134
Osteoporosis Canada
134
Pacific Care
135
Parent Finders Of Canada
135
PARENT SUPPORT
22
Emergency Support Services, Comox Valley (ESS) 84
Employment Insurance (EI)
84
EMPLOYMENT SEARCH
12
Employment Standards Branch
84
Essential Skills Partnership, Comox Valley
85
Eureka Camp Society
85
Eureka Clubhouse
86
Evergreen Club
86
Extreme Weather Shelter
87
Family Duty Counsel
88
Family Justice Services Centre, Courtenay
88
Family Maintenance Enforcement Program
88
Family Support Institute
89
FINANCIAL ASSISTANCE
13
First Open Heart Society Of BC
89
Fisheries & Wildlife Reporting
90
FOOD
14
Food Bank, Comox Valley
90
Foster Parent Support Services Society
91
GAY & LESBIAN SUPPORT
15
Girl Guides Of Canada
92
Glacier View Alternate Secondary School
93
Good Samaritan Ministries
93
Habitat For Humanity- Vancouver Island North
94
Handidart, Comox Valley
94
Haven Society & Transition House (Nanaimo)
95
Head Injury Society, Comox Valley
95
HEALTH
16
Health & Seniors’ Information Line
96
Healthlinkbc
96
97
Heart And Stroke Foundation – Vancouver Island,
Powell River & Gulf Islands
97
Help Fill A Dream Foundation Of Canada
98
Helpline For Children
98
99, 174
Hornby And Denman Community Health Care Society
99
Hospice Society, Comox Valley
101
HOUSING
18
Human Rights Tribunal, BC
102
Immigrant Welcome Centre of the Comox Valley 103
Income Security Program
103
Indian Residential School Survivors Society
104
Infertility Awareness Association Of Canada
104
International Service Organization Of Sex Addicts
Anonymous (Saa)
105
Island Deaf And Hard Of Hearing Centre
105
Job Options BC
106
John Howard Society of North Island
106
Juvenile Diabetes Research Foundation Of Canada 107
Kelty Mental Health Resource Centre
108
Kidney Foundation Of Canada
108
Kids Help Phone
109
Kidstart Program
109
Kitty Cat P.A.L. Society
110
Kwakiutl District Council Health
K’omox Band
110
L’arche, Comox Valley
111
191
INDEX
Parent Support Services Society Of BC
Parents Together
Parkinson Society British Columbia
Pharmacare
PLAY (Providing Leisure Access for you)
Poison Control Centre, BC
Positive Wellness North Island, North Island Liver
Services & Hiv Services
Problem Gambling Helpline
Psychological Association Referral Line, BC
Public Guardian & Trustee Of BC
Public Health Nursing, Comox Valley
Public Interest Advocacy Centre, Bc
Qmunity – Bc’s Queer Resource Centre
Queen Alexandra Foundation For Children
Rainbows
RCMP (Royal Canadian Mounted Police)
Recovery Centre, Comox Valley
Reflex Sympathetic Dystrophy Network, Canadian
Representative For Children & Youth
Residential Tenancy Office
Restore
S.O.S. (Support Our Seniors) Comox Valley
Safe Harbour
Salvation Army Thrift Stores
School District No. 71 (Comox Valley)
Screening Mammography Program Booking Line
Sendial
Senior Peer Counselling Society, Comox Valley
SENIORS
Seniors BC
Seniors Health Team
Service BC
Service BC- Courtenay
Service Canada Centre, Comox Valley
Service Canada’s Call Centre Network
Sexaholics Anonymous (SA)
Sexual Abuse Intervention Program (SAIP)
Shelter Aid For Elderly Renters (Safer)
Skills Connect For Immigrants
Smoker’s Helpline- Quit Now By Phone
Social Worker On Call
Sonshine Lunch Club
Special Needs Recreation Program
Special Transportation Subsidy (STS)
Spinal Cord Injury BC
St Joseph’s General Hospital
St Joseph’s Hospital Cottage Thrift Shop
St Vincent De Paul Society
160
Stepping Stones Recovery House For Women Society
160
Stroke Recovery Association Of BC
161
Stroke Recovery Group, Comox Valley
161
Substance Abuse Intervention Program
162
Suicide Hotline
162
SUPPORT GROUPS
24
Take Off Pounds Sensibly (Tops)
164
Tenant Resource & Advisory Centre(TRAC)
163
Therapeutic Riding Society, Comox Valley
163
Therapy Dog Program
164
THRIFT STORES
25
Tips for using the Directory
2
Toastmasters
165
Today ‘N’ Tomorrow Learning Society
165
Town Of Comox
166
Transit System, Comox Valley
166
167
Transplant BC
168
TRANSPORTATION
26
Union Bay Community Hall
169
Upper Island Women Of Native Ancestry
169
Valley Home Meals
171
Vancouver Detox
172
Vancouver Island Community Connections
172
173
Vancouver Island Regional Library
176
Vancouver Island Society For Adaptive Snowsports 176
Vancouver Island Visitor Centre, Comox Valley
177
Vancouver Island Vocational And Rehabilitation
Services Ltd. (VIVRS)
177
Veterans Affairs Canada (Vac)
178
Victimlink
180
Victoria Withrawal Withrawal Management Services 181
Village Of Cumberland
182
Vital Statistics Agency
182
Volunteer Comox Valley
182
Volunteer Co-Ordinators Network, Comox Valley 183
184
184, 185
Welcome Wagon
185
Wheels For Wellness Society
186
White Cane Club
186
WOMEN
27
Work BC Employment Services Centre
186
Worksafe BC
187
YANA - You Are Not Alone
188
YOUTH
28
Youth 4 Diversity Coordinator
188
Youth Against Violence Line
188
188
136
136
136
137
137
138
138
139
139
140
140
140
141
142
143
144
145
145
145
146
147
147
147
148
162
149
149
150
150
151
151
151
152
23
152
153
153
154
155
155
156
156
156
157
157
157
157
158
158
158
159
160
192

the entire directory in format here

Transcription

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