What`s On Tap? - Water Services

July 2013
What’s On Tap?
N E W S
KC Has High-Quality
& Great-Tasting Tap
Water!
• Water Services proudly serves
more than 460,000 Kansas City
residents and 33 wholesale
customers in the greater Kansas
City area.
• In order to get drinking water
to your tap, we operate and
maintain almost 2,800 miles
of water mains in Kansas City.
Lined up end-to-end, these pipes
would stretch from New York, NY
to Los Angeles, CA.
F O R
W AT E R
C U S T O M E R S
Water Services Unveils New
Easy-To-Read Bill
B
eginning in July, you will receive
a new, easy-to-read monthly
statement from Water Services.
In order to improve the customer
experience, we’ve worked hard to
update your monthly statement with
improved graphics, charts, and other
useful information.
Look inside this month’s statement
for a helpful guide that describes your
new bill.
• In 2012, we treated an average
of 112 million gallons of drinking
water per day, enough water to
fill approximately 175 Olympicsized swimming pools each day.
• Each month we test more than
1,700 water samples that are
collected from throughout
Kansas City, an average of 60
samples per day.
• Each day we test your drinking
water for over 280 contaminants,
more than three times the
number required for testing
by the U.S. Environmental
Protection Agency.
Easily Manage Your Account Online
I
n May, Water Services launched a new website that was designed with you,
the customer, in mind. We understand that life is hectic, which is why we
simplified the process of managing your account by providing you with the
ability to service your account anytime, anywhere. Simply visit us online at
www.kcwaterservices.org and click on “Manage My Account” to select from
the following customer service options:
• Pay your bill / review previous statements
• Start, stop, or transfer water service
• Update your account information
• Register for automatic bank draft
• Sign up for e-billing / go paperless
• View your water consumption / receive
high water use notifications
Of course, our Customer Service Representatives are also available to help you
over the phone or in person, but if you find yourself short on time this summer,
please remember that easy account management is just a click away.
What’s the 411? Text us!
I
t’s summer and that means endless sun, breezy days, and . . .
standstill traffic? Get in the fast-lane this summer, and in the
know, with timely and helpful information about the work Water
Services is performing in your neighborhood, throughout Kansas
City, or on your daily commute route.
Simply text your zip code to “888777”
or visit www.nixle.com to register
to receive updated information about
water service issues, water main breaks, road closures, public
meetings, and other important issues. You can choose to receive
notifications via text message and/or e-mail. It’s free to register,
and you’ll only receive updates for work in the zip codes you specify.
Standard text messaging rates apply.
Drink Water & Win!
W
e often take for granted life’s most precious
asset and the lifeblood of our community
– safe and reliable drinking water. Each
day more than 460,000 Kansas City residents use the
tap water produced by Kansas City Water Services for a
multitude of tasks: cooking, watering lawns, cooling off
in the sprinkler, rehydrating after a run, and so much
more! We want to know how YOU use Kansas City’s tap
water. Email us a photo of your favorite way to use tap
water and you’ll be entered to win a Kansas City Water
Services re-usable Nalgene water bottle. Your photo
might even be featured in a future edition of What’s
On Tap? To enter, simply email your photo and contact
information to water.communications@kcmo.org.
Contact Information:
Kansas City Water Services
4800 E. 63rd St.
Kansas City, MO 64130
www.kcwaterservices.org
Customer Service:
phone:
816-513-1313 or 311
www.facebook.com/kcmowater
@KCMOWater
email:
water.customerservice@kcmo.org
What’s On Tap? is a bi-monthly newsletter for Kansas City Water Services
customers. If you have story ideas, comments, or suggestions, please
email us at water.communications@kcmo.org.