The Long Good Read #guardiancoffee003
Transcription
The Long Good Read #guardiancoffee003
#003 2 The Long Good Read #guardiancoffee003 Introduction Welcome to the Long Good Read. This is an experimental, almost entirely automated newspaper that uses an algorithm to pick the week's best longform journalism from the Guardian. The idea was started by developer Dan Catt, print-your own newspaper service Newspaper Club, the design team at Mohawk and the technology editorial team at the Guardian. We've put this together for you to read with your coffee. Enjoy! And please do tell us what you think - what else should we include in our experimental, automatic newspaper? @thelonggoodread or hello@thelonggoodread.com Spend time listening to anyone in the media industry, you might think newspapers are dead. In fact it's just pulse of the big media businesses around the newspapers that is growing weaker, with readership and advertising revenues falling and increased competition from new technology just a part of that. But newspapers themselves are a delightful, tactile, luxurious technology in their own right. The success of Newspaper Club, which lets anyone cheaply print their own newspaper, shows that newspapers have been reclaimed in a way. Its success is partly down to our curiosity about being able to professionally print in a format that used to be hard for an individual to access, but it is also part of a wider craving for tangible, physical products to compensate for our digital dependency. Our screen lives make much of our life feel overwhelming, yet at the same time we have nothing physical to show for it. And there's a real human pleasure in being able to make and hold something in your hands. Editorially, we get enormous satisfaction in exploring and playing with new projects. It's not about finding a future for paper, but a future for the stories that deserve telling. Where shall we go next? Jemima Kiss Head of technology - editorial The Guardian theguardian.com/tech This newspaper is in beta. It's an experiment in combining the Guardian's readers, writers and robots with Newspaper Club's short-run printing tools, to produce a newspaper that's completely unlike the daily Guardian. We're only printing 500 copies, and it's just for #guardiancoffee, so it needed to be quick and easy to produce. 'One person, one hour' was the goal, and achieving that required automating as much as possible, while still retaining an editorial eye. First, the team at the Guardian wrote a small tool to sift through the most popular and interesting long form content, as driven by website analytics, comments and social media. A selection of these are then imported into Newspaper Club's browser based tool, ARTHR, and they're quickly laid out into templates designed just for this project. Then, it's onto one of Newspaper Club's printing presses, where it's printed, packed, and delivered straight to #guardiancoffee and into your hands. Of course, this isn't designed to replace the daily Guardian paper. It's an experiment to see what's possible at the other end of the spectrum, using new technology and techniques to produce a newspaper as quickly as a webpage. And if you like it, wait a little while and maybe we'll be able to generate one tailored just for you. Tom Taylor Co-founder and head of engineering Newspaper Club newspaperclub.com/longgoodread The Long Good Read #guardiancoffee003 3 Issue #003 already and I'm going to see if I can write this editorial thing in less time than it took me to put the whole paper together (grab a copy from last week to read a little more about that whole time thing). Four slightly different things this week, and tiny incremental changes they are too, mainly because I'm particularly pressed for time this week and have handed over more responsibility for the whole issue to the automated algorithmic paper creating robots. ple can often post comments and have their chance to reply, but in print not so much of that goes on. This being a sort of hybrid digital/analog experiment I wanted to pull some of that in, a few lines of code later I had a quick way of grabbing the top rated comments from the Guardian's comments API. I've tested the waters a bit on Jack Monroe's frozen yoghurt recipe (p23), hopefully we can extend this in a "What we said, what our readers said, what the internet said" direction during this project. 1 4 Out with the "The week in Tags" graph from the first two issues, although I'll probably bring it back at a slightly higher quality and resolution soon. I pushed it out this week and turned over the centre spread to the lovely photos of issue #001 being printed taken by @newspaperclub. There's just something about seeing those printing plates that makes the whole thing seem much more real and newspapery. Finally, the cover. I tweaked the code from last week that shows when the Guardian publishes articles to show the colour representing the section of those article. There are 7 columns, one for each day of the week, starting with Monday on the left, the weekend on the right, which is pretty noticeable. Midnight starts at the top of the page, and runs for 24 hours downwards. Reds are "Newsy" sections, bright reds are breaking news & global news, the darker reds are for politics, technology, science and so on. Pinks & magenta represent arts & culture, yellow is life & style, light blue is travel and dark blue is business. What's interesting about this colour version compared to last week is the green which represents sport, you can see how there's much more sports news published in the evenings (unsurprisingly) even more so at the weekend. 2 I've pulled in a little bit of content from notguardian, or to be more specific BoingBoing (boingboing.net). Both inside and outside of the Guardian there's been some discussion about how articles from different places could be smooshed together. Boing Boing generally publish their articles under a Creative Commons License that allows re-use and Cory Doctorow & Terry Pratchett are pretty Guardian, seemed like a natural fit. You can find them on page 18. 3 Another thing we've been wanting to do is take advantage of the extra time we have because of the delay between articles being published on the website and our weekly printing schedule. On the web peo- There, that wasn't so bad, and typed out in record time. Best thing is, being the Guardian typos probably don't matter so much! Onwards. Dan Catt Developer revdancatt.com 4 The Long Good Read #guardiancoffee003 The gambling machines helping drug dealers 'turn dirty money clean' Dealers talk to the Guardian about laundering drug money through fixed odds betting terminals in bookies across Britain By Randeep Ramesh, social affairs editor Dressed in a grey hoodie and jeans, James, 24, looks like just another lost soul in the high street, shuttling between the six betting shops in an east coast seaside town. It's a weekday morning and if you catch up with him inside a bookmaker, you'll find him peering intently into the green glowing screen of an electronic gambling machine – feeding in £200, "a score at a time". But this is not a young gambler blowing his meagre wages. James is a drug dealer and his interest in the bookmakers – and the fixed-odds betting terminals (FOBTs) in each shop – is all about laundering money. "That's what turns dirty money clean," he says. Dealers feed their drug money through the machines, losing a little and then cashing out with the vast majority of their stake, James says. They can then collect a printed ticket showing they have gambled that day – meaning that if stopped by police, they can answer questions about why an apparently unemployed young man carries hundreds of pounds in rolled-up cash. The FOBTs are probably the single most profitable pieces of property in the town centre's shabby pedestrian precinct. Each machine, according to industry figures, grosses about £900 a week. The 24 FOBTs within a few minutes' walk are worth an estimated £1m a year in profits to the betting industry. The terminals arrived in Britain in 2001 and were lightly regulated from the outset. Punters in bookmakers found that they could bet £100 every 20 seconds on roulette. The temptation of high-speed, high-stake casino games in the high street proved irresistible: there are now 33,345 FOBTs in the UK. However, several high-profile cases have exposed a seamier side to the rise of the machines. Earlier this month the Gambling Commission, the industry regulator, fined Coral bookmakers £90,000 in profits it made from one drug dealer who had laundered almost £1m in its shops. Last month the industry regulator also publicly admitted what has long been privately acknowledged: FOBTs present a "high inherent money-laundering risk". In a letter to the industry trade association, the commission warned about "a retail betting model that includes high volumes of cash transactions, particularly where this includes low individual spend and a high level of anonymity... especially where that model also offers (FOBTs)." What the machines provide is the chance for criminals to convert quickly large sums of money from the real world into virtual cash that can later be converted back into the real thing. There is little official research into the scale and extent of such operations. The 2005 Gambling Act, which regulates the terminals, says one of its primary objectives is "preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime". However, it has long been obvious to the public that criminals can convert their loot into a clean win on an electronic roulette table. Surveys for the commission show that 40% of the public regularly identify gambling with criminal activity. The industry regulator found one in 14 respondents associated money laundering with gambling. The Guardian persuaded a number of drug dealers to talk about their criminal pursuits. What was remarkable was that they saw FOBTs as both a nuisance and necessary, trapping "weaker" people into addiction while allowing the "strong" to prosper. All exchanged tips with fellow dealers on the best ways to launder money; all were surprisingly frank about their methods. James's strategy is simple: £20 on black, £20 on red and £2 on zero. A press of a button and the wheel spins before the ball lands on red. That's a loss of £2. The money placed on the zero is the only risk James is taking with his cash. If the ball does land on zero, he wins £72. With no horses to run or dealer to shuffle and just the 20-second spin of an electronic roulette wheel to wait for, it takes a little over a minute for this drug dealer to cash out. James says he knows that unless he gambles at least 40% of the float money he has put in the machine, an alert will pop up on the staff computer warning them of suspicious activity. So he methodically places the same bet to make sure that he has wagered enough. To ensure that his winnings are not an unlikely round number, he loses some more money on the one-armed bandit. Leaving the tea brought over by the shop manager to go cold, James wanders over to the counter to collect his winnings in the form of a receipt – transforming the money he made from cocaine into apparent gambling winnings. He has lost a little more than £10. "You have to make it realistic," he says. "Bookies get nervous if you come in and just lose the same amount every day. So I vary it a little." Drug dealers say the reason fixed-odds betting terminals are used is precisely because they are so lightly policed. James is careful not to visit the same shops in a pattern. Handily there are 15 betting shops in the town within walking distance of the main bus routes that snake through the suburbs and along the Thames estuary. "Smart dealers don't drive around here. You are more likely to be stopped by police driving around late at night doing deliveries than if you are taking a bus somewhere into town." Then there are favoured bookies. Ladbrokes, says James, is useful because you can transfer winnings in the shop to an online gaming account. In William Hill's you can ask for your winnings to be credited directly to your debit card, with the cash landing up in your bank the same day. "Look at my account and I am a very successful punter," he says. The economics of drug dealing make it cost-effective to pay 5% to 10% to betting shops to launder the illicit profits. James claims to have "about 100K" in his bank account. He sells about 56g (2oz) of ordinary cocaine a week and another 28g of a purer, more expensive version. "Normal customers like teachers, doctors they get the ordinary stuff. The cleaner gear is for the City boys." James left school at 16 and worked in shops and restaurants before ending up in the City of London. "That's where I saw people using coke and I was asked if I could get some. I knew some people and I did. Never looked back. How long would it have taken to save £100,000 if I just continued doing admin in a bank?" Selling cocaine in 0.8g wraps, in a week James turns over about £5,500 of drugs, of which half is profit. "I buy it on tick so you end up carrying a lot of money around. The trade is run by Albanians around here, so it's best to have cash ready if you need to pay it back in a hurry." Almost all his money is laundered via FOBTs. James calculates he is worth £15,000 a year to the betting industry. "Valued customer," he grins. "I'd say there were about half a dozen of us [dealers] around here using machines. We swap tips – where to go, least crowded, staff not bothered, that sort of thing. You don't want to be recognised too many times." In opening up to the Guardian, James says there is a risk that bookmakers in the coastal town will tighten up on who enters and who leaves. "Sure, they could stop us, but in the end they want the money.We can hang back for a bit and go somewhere else. Pretty soon they will relax and welcome us all back." Bookmakers essentially regulate themselves: deciding whether to bar problem gamblers, call the police over violent behaviour or report crime. As the machines contributed £1.4bn to its bottom line last year, there have been suspicions that the industry has played down the shadier side of the terminals. Adrian Parkinson, a former regional machines manager at the Tote, now with the Campaign for Fairer Gambling, said: "Money laundering on FOBTs has been a problem since their introduction. Whether it's cleaning notes from the proceeds of crime or drug dealers legitimising profits, it is well known in the industry that it goes on. "I raised the issue some years ago at the Tote after being swamped with incidents of money laundering following a series of armed robberies but it's still going on." The Long Good Read #guardiancoffee003 Even worse, Parkinson says, the technology is outpacing the law. He says by the end of the year, customers in Coral will be able to transfer any FOBT winnings to their online account. "The staff won't be able to intervene, whatever their suspicions. The industry is riding rough shod over the licensing objectives. Keeping crime out of gambling has to take precedent over profit." The Association of British Bookmakers said the industry complied fully with the law. William Hill said it had "robust systems" to meet its regulatory obli- 5 warned that such games were being used by organised crime to launder cash. Also helping to rehabilitate gambling is a new range of interactive TV programming. Late-night shows such as ITV's Jackpot247 – in which television viewers place bets online or over the phone, playing along to a live presenter-hosted roulette show – repolish gambling's image by treating electronic betting as a form of mainstream entertainment. This shift in the marketing of electronic gambling Photograph: Alamy gations. In a statement, Ladbrokes said: "Any criminals attempting to launder large sums are placing themselves at high risk of detection as they will be on CCTV and staff are trained to spot suspicious behaviour. Given most stakes in shops are small, any large transactions are easily recognisable. Any attempt to transfer money to online accounts will require identity verification at account opening or first transactions which in conjunction with CCTV would be an excellent source of evidence for the police." The media have helped to cement the place of gambling in the national psyche. Advertising during televised football matches exhorts audiences to have a flutter. Electronic gambling has found a younger audience through online role-playing games such as World of Warcraft, in which players have been able to set up virtual casinos. This year the United Nations Office on Drugs and Crime has taken place as suspicions emerge that the industry has been targeting poor people. Last December, in a paper for the Journal of Gambling Studies, Heather Wardle, a former project director of the British Gambling Prevalence Survey, warned that gambling machines were more likely to be found in areas of high socioeconomic deprivation. Earlier this year, the Guardian revealed that in the 50 parliamentary constituencies with the highest numbers of unemployed people, punters visited 1,251 betting shops and wagered an astonishing £5.6bn through 4,454 fixed-odds betting terminals. The presence of these machines appears to have a distorting effect on these moribund local economies. In a pub near Salford's Duchy estate, close to where rioting took place in 2011, two young men nursed pints of soft drink and explained how a vortex of soft drug sales, payday lenders and betting shops kept the local economy afloat. Salford has 72 people chasing each vacancy. It was the only part of Greater Manchester which last year recorded a rise in numbers on jobseeker's allowance (JSA). Unemployed Jake, 28, sells marijuana on the local streets and smokes some of the profit. He recoups any losses by gambling and taking out loans at payday lenders. He points out the brown shopping arcade in Salford lined with bookmakers and loan companies. "It's the only thriving industry around here," he says. "There are six bookmakers, one more is on its way, and five loan shops. Even if you are on JSA you can borrow money from Speedy Cash. It's the main business around here.Take dole, turn it into weed, sell them, take your profits and put them into the machines. If you win, you are quids in. If you lose, you get cash from the money shops to cover your losses. Back to dole and buying drugs. There's nothing else around here to do." The drug dealer admits that he is "a bit" addicted to gambling, comparing the thrill of betting on the electronic spin of a roulette wheel to the rapid highs and lows of drugs. "You get a buzz. Which is why you might lose £16 or £1,600 and not notice until it's too late. I've done both." The spread of betting shops in this part of the north-west is astonishing. Manchester city centre has 26. A few miles away in deprived Cheetham Hill, dubbed the "Bronx of Britain" for gang violence, there are four bookies in the high street, with another scheduled.Such bunching could be linked to the fact that bookmakers are limited to four machines a shop. As the machines are hugely lucrative the betting industry has bypassed the restriction by opening branches in high streets – "clustering" in poorer areas. A betting shop manager in Greater Manchester, who agreed to be interviewed anonymously, said the FOBTs in Cheetham Hill easily earned £10,000 a week, four times the over-the-counter trade, and that local mobsters gambled heavily. "We get punters who lose big time on the FOBTs, punch them, chuck them to the ground. Smash them. We tell staff to play it cool. Don't call police. We don't want to arouse suspicions. It's madness. We employ young mothers in those shops. "You have people laundering money every day with cash from robberies and drugs. Do you know that dyed notes from bank robberies can be submitted to the Bank of England and the company gets reimbursed? Staff know what pays their wages. They stay quiet." Some names have been changed. 6 The Long Good Read #guardiancoffee003 Teenagers say goodbye to Facebook and hello to messenger apps Gradual exodus of young people towards WhatsApp, WeChat and KakaoTalk is just as their mums and dads get the hang of social networking By Parmy Olson Facebook made a startling admission in its earnings announcement this month: it was seeing a "decrease in daily users, specifically among teens". In other words, teenagers are still on Facebook; they're just not using it as much as they did. It was a landmark statement, since teens are the demographic who often point the rest of us towards the next big thing. Their gradual exodus to messaging apps such as WhatsApp, WeChat and KakaoTalk boils down to Facebook becoming a victim of its own success. The road to gaining nearly 1.2 billion monthly active users has seen the mums, dads, aunts and uncles of the generation who pioneered Facebook join it too, spamming their walls with inspirational quotes and images of cute animals, and (shock, horror) commenting on their kids' photos. No surprise, then, that Facebook is no longer a place for uninhibited status updates about pub antics, but an obligatory communication tool that younger people maintain because everyone else does. All the fun stuff is happening elsewhere. On their mobiles. When mobile messaging apps such as WhatsApp first emerged in 2009, they looked like a threat to mobile carriers. Everyone from Vodafone to Dutch operator KPN was mentioning them in sales calls. Mobile operators are estimated to have lost $23bn in SMS revenue in 2012 due to messaging apps, which host free instant messages through a phone's data connection, which these days is often unlimited. Now these apps are becoming a threat to established social networks too. WhatsApp, the most popular messaging app in the UK and on half the country's iPhones, according to Mobile Marketing Magazine, has more than 350 million monthly active users globally. That makes it the biggest messaging app in the world by users, with even more active users than social media darling Twitter, which counts 218 million. About 90% of the population of Brazil uses messaging apps, three-quarters of Russians, and half of Britons, according to mobile consultancy Tyntec. WhatsApp alone is on more than 95% of all smartphones in Spain. The power users and early adopters of these apps, the ones you're most likely to see tapping their thumbs over a tiny screen, are under 25. Part of the reason is that gradual encroachment of the grey-haired ones on Facebook. Another is what messaging apps have to offer: private chatting with people you are friends with in real life. Instead of passively stalking people you barely know on Facebook, messaging apps promote dynamic real-time chatting with different groups of real-life friends, real life because to connect with them on these apps you will typically already have their mobile number. The trend flies in the face of recurring criticism of young people – that their social lives are largely virtual – when many more are in fact embracing the virtues of privacy and services like WhatsApp, which shun advertising. "I only use WhatsApp to communicate and send pics these days," said Natalie West, a twentysomething financial sales associate in London. In the last few years she has used Facebook less and less because she doesn't want "the whole world to know" what she's doing. When people set up events and get-togethers on Facebook, West and her boyfriend tend to reply on WhatsApp instead because "it's more personal". For similar reasons, some 78% of teenagers and young people use mobile messengers to plan a meet-up with friends, according to research advisory firm mobileYouth. Another factor is the rise of the selfie, often silly self-portraits taken at arm's length with a mobile. Almost half of the photos on Instagram feeds among people aged 14 to 21 in the UK are selfies, according to mobileYouth. Sending those photos via a mobile messaging service is safer than broadcasting them on Facebook, since they're less likely to be seen by a boss or dozens of Facebook friends you forgot you had. Selfies are even bigger on Snapchat, the evanescent photo sharing app that deletes a photo several seconds after it has been viewed. With about 5 million active monthly users, the service has inevitably become a favoured way for teens to send sexy or even naked photos of themselves, an ill-advised practice known as "sexting". But teens also love Snapchat because it allows them to send inane photos of themselves without fear of leaving a permanent digital footprint.The Californiabased app is seen as so hot, with so much potential for growth, that it has already been pegged with a $2-$4bn valuation in the Silicon Valley tech community. Estimates are even higher for WhatsApp, which makes money through an annual subscription; some observers suggest it could be worth $5bn or more. The final, big reason why young people are gravitating towards messaging apps is that many of these apps no longer do just messaging. They are social networks. The best examples come out of Asia, with messaging platforms KakaoTalk (South Korea), WeChat (China) and LINE (Japan). All have tens of millions of users, with WeChat boasting more than 200 million, and take their services beyond offering straight messaging to games, stickers and music sharing. Before you write off digital stickers as inane, they are a decent moneyspinner for LINE: of the $58m the company made in sales in the first quarter of 2013, half came from selling games and 30%, or roughly $17m, from sales of its 8,000 differ- ent stickers. Some are free or, in Spain where LINE has 15 million registered users, cost around €1.99. Often users choose stickers instead of words when they need to express themselves, one LINE executive said; it's known to have helped couples get over fights more easily by offering multiple stickers to say sorry. Gaming is another money-maker. With KakaoTalk, which is thought to be on 90% of all smartphones in South Korea, registered users can choose from more than 100 games they can play with one another, and games alone helped the company generate $311m in sales in the first half of 2013. A couple of non-Asian messaging apps such as Kik (Canada) and Tango (US) are turning themselves into full-fledged platforms too, inviting software engineers to create games that run on their apps. They will typically let developers take home half the revenue while taking a 20% cut. App stores such as Google Play and Apple's App Store take the remaining 30%. Tango took all this a step further this month when it partnered with music-streaming Spotify to allow its 60 million monthly users to share music clips with one another. Two years ago Spotify launched a similar partnership with Facebook. "What we're seeing in the messaging space is an explosion in growth," said Spotify's vice-president of strategic partnerships, Tom Hsieh, who hinted there would be partnerships with other messaging apps in the future too. "I don't think there's been a clear winner [among them] yet." It is worth noting that, with so many of these apps getting into games, stickers and now music sharing, it is becoming harder to define them as messaging services. "I think there is some misunderstanding here in how we categorise these apps," says Pavel Durov, who founded Russia's version of Facebook, VK.com, and recently launched a mobile messaging service called Telegram. "They are social networks. You have a social graph there; a newsfeed; you have profile pages. Many things that are related to social networks by definition." Social chat apps is another way to define them, says Gartner mobile analyst Brian Blau. "People are sometimes using three or four of these apps." Many of the Asian chat apps such as Kakao and LINE are struggling to appeal to US users, though, because of the stylised nature of their interfaces – vivid colors, manga-style characters and lettering. "We're used to being a little more subdued," says Blau, who is based in the US. In the race to become platforms with extra frills, the big exception is WhatsApp. Founder Jan Koum has said publicly that he has no plans for his service to start providing games. Koum and his co-founder Brian Acton, both former Yahoo managers who were one of the first to create a mobile messaging app for smartphones with WhatsApp, see it almost as a pure The Long Good Read #guardiancoffee003 communication utility that should not be saddled with extra features that might slow things down. "That's what's happened with most social networks on the web now," says Neeraj Arora, business manager for WhatsApp, which is based in Mountain View, California. "It tries to do everything for everyone. Our core is communication." That is a somewhat conservative approach compared to most other messaging platforms, yet WhatsApp is still quietly broadening out. In the same way Facebook first rolled our Facebook Connect in 2008 to allow people to use their profiles to like or comment on other websites, WhatsApp recently unveiled an instruction set known as an API that lets other mobile apps share content through WhatsApp too. The roll-out is still in its infancy, but after one music streaming service in the Middle East added the WhatsApp sharing button, its was surprised to find its users sharing 50% more songs via WhatsApp than Facebook. The future for these messaging apps is still uncertain. Some in the industry expect buyouts from big internet companies like Google, which was rumoured to have flirted with WhatsApp earlier this year. Facebook already has its own popular Messenger service, while Apple has iMessage – both are popular, but lack the gaming ambitions of Asian chat apps. Still, it is hard to imagine these players consolidating to create a global social network as big as Facebook. "If you look at the landscape, it's geographic," says Greg Woock, CEO of the US calling and messaging service Pinger. "We dominate the US, WhatsApp dominates Europe, LINE owns Japan." China's WeChat is trying to break out of that mould. Its executives have talked about expanding internationally, and custom building its app to suit local tastes for how it should look. "We have put a lot of thought into how to take it outside of China," Martin Lau, the president of WeChat owner Tencent, said at a recent conference. Who dies, survives or thrives may ultimately depend on how well any of these players can make money. Snapchat, arguably a photo-sharing service more than a messaging app, has yet to explain how it will do so. WhatsApp says it is already profitable thanks to its annual subscription fees; Pinger relies on advertisements; WeChat, LINE, Kakao and Kik sell stickers and games. Some of these services are bound to go out of fashion, and a few business models will fail, and they're still a world away from the $2.1bn in sales that Facebook brought in this last quarter. But there is little doubt that millions of teens will use these apps more and more, and older demographics will eventually join them. There's a good chance that will continue to be at the expense of Facebook. 7 Facebook is seeing a decrease in daily users - especially teenagers. Photograph: Image Source/Corbis Parmy Olson is a technology writer for Forbes magazine in San Francisco. She is the author of We Are Anonymous (Little, Brown, 2012). WhatsApp Started in 2009 by two ex-Yahoo staff, this smartphone messaging system handles more than 10 billion messages a day and is reckoned to have more than 250m users worldwide. One of the most popular paid-for apps on any platform, and a threat to telecoms companies which charge for texts. Snapchat Allows users to send "view once'"photos, specifying how long the photo will remain on the recipient's device. "Snap an ugly selfie or a video, add a caption, and send it to a friend (or maybe a few). They'll receive it, laugh, and then the snap disappears," says Snapchat. The company is valued at $800m and users send 350m messages per day, up from 200m in June. WeChat The Chinese social media app, which handles voice messages, snapshots and emoticons, has more than 200m subscribers. The vast majority of users are in China, though it also has subscribers in the US and UK. It is being tipped as the first Chinese social media application with the potential to go global. KakaoTalk A Korean messaging app with more than 90m users that generated $42m of revenues in 2012, ending the year with users sending 4.8bn messages a day. The company recently launched KakaoHome in its home country: a similar app that provides "a customised home screen experience on your smartphone" with widgets, notifications and deeper integration of the main messaging service. 8 The man behind Silk Road – the internet's biggest market for illegal drugs Silk Road was the internet's wild west. What are the ideology and passions behind its radical founder, Ross Ulbricht? By Parmy Olson On a bright Tuesday afternoon at around 3.15pm, a handful of plain-clothed FBI agents climbed the stone stairs of Glen Park Library, an unobtrusive building on Diamond Street in San Francisco. They entered the library in staggered succession, gradually making their way towards its far corner: the science fiction section. There, sitting at one of the faux-wooden tables, was a pale young man with dark hair, jeans and T-shirt. He was on his laptop, chatting with someone online. Staff had not recognised the slim man with wide-set eyes, but then people often came here to use the free public Wi-Fi. Once they opened their laptops they would see a window pop up, offering unfiltered content on the condition they avoided browsing illegal content "out of respect" for fellow library users. It seems the young man wasn't complying. His name was Ross Ulbricht, a 29-year-old former physics and engineering student from Austin, Texas. Many men of his background were in this same city to launch a technology startup or two, but the FBI believed Ulbricht was into something far darker: manning a vast, black market for online drugs and other illegal goods known as Silk Road. He was, they believed, a millionaire drugs kingpin who had twice ordered someone killed to protect his empire. There was a crash that sounded like someone had fallen onto the hard, tiled floor, library staff later remembered. Poking their heads around the shelves, they found the young Ulbricht pressed up against the window by what seemed to be several other library patrons. It looked like a fight, at first. "We're the FBI," his assailants said, adding that everything was under control. Soon Ulbricht was in handcuffs, and chatting to several agents who blockaded him into a corner of the library, according to another witness who posted her account online. The agents walked him out of the library, two of The Long Good Read #guardiancoffee003 Photograph: Google them returning not long after in blue FBI jackets to do a sweep of the area where Ulbricht had been sitting. They found nothing. The person Ulbricht had been chatting to online, according to an FBI complaint, had been a cooperating witness in their investigation. This was the result of more than a year of dogged cyber sleuthing and old-fashioned detective work, and news of the arrest broke the following day, 2 October 2013. Police claimed that Ulbricht had been running Silk Road since 2011, and for the last year had done so from his home in San Francisco as well as a nearby cafe. He had operated under the name Dread Pirate Roberts, a character in the film The Princess Bride that referred to a mythical persona shared between several people. They charged him with drugs trafficking, money laundering and attempted murder. The FBI agent who led the team investigating Ulbricht, Christopher Tarbell, had also been responsible for the 2011 sting in New York on Hector "Sabu" Monsegur, leader of the notorious LulzSec hacker group. "He's a very big deal," says one lawyer who has dealt indirectly with Tarbell. "He does most, if not all of these cases," said another source with knowledge of the investigation. By Thursday the FBI had shut down Silk Road. Anyone who attempted to access the site saw a large digital poster saying it had been seized by authorities. Police also took possession of a digital wallet allegedly belonging to Ulbricht containing thousands of Bitcoins, the anonymous, crypto-currency used throughout the Silk Road market. To date it is reportedly worth $34.5m, and it's thought that more of the Dread Pirate's takings are still at large online. They claimed Ulbricht was making $20,000 a day on sales commissions, amassing a total of $80m, much of which was reportedly going back into maintaining Silk Road operations. The whole Silk Road enterprise had reportedly seen $1.2bn in sales in its existence, and nearly one million anonymous customers, making it perhaps the world's biggest online marketplace for drugs. Chillingly, the FBI indictments also claimed Ulbricht had ordered two hits against people whom he thought might expose his clients, one against an "employee" of Silk Road in January 2013 and then against someone, who was in fact an undercover agent, threatening to leak names of his clientele. In the first hit, police say Ulbricht offered $40,000 for the job, and asked for "proof of death" in the form of a video. Police staged photos of the death, and when Ulbricht saw them stated that he was "a little disturbed, but I'm OK". "I'm new to this kind of thing, is all," he added. "I don't think I've done the wrong thing." After the arrest, photos of Ulbricht's smiling face were soon scraped from his profiles on Facebook and LinkedIn, and posted on hundreds of websites, blogs and Twitter. On Thursday morning, another young San Francisco resident picked up a copy of the Examiner newspaper and was startled to see Ulbricht on the front page. He took a photo with his phone and texted it to his housemate. "Funny," he said. "Looks kinda like our sub-letter." "Not looks like," his friend replied. "Is." He sent back a link to a news article, and the descriptions of a Texas University physics grad who had worked as a "foreign currency trader." "Holy shit." The two men, who named themselves only as Drew and Brandon in an interview with Forbes, had been living in the house where Ulbricht was renting a room for $1,200 a month on 15th Avenue, in San Francisco's West Portal suburb. They explained that Ulbricht had applied for a room on Craigslist, identifying himself as "Josh", a Texas man who was "good-natured and clean/tidy." He had no mobile phone and chose to pay in cash. The housemates weren't suspicious because "Josh" had just moved from Sydney, Australia. Brandon ended up living with Ulbricht for two months and said the man "seemed like a normal guy". He was friendly and polite, had few possessions – primarily his laptop and a few changes of The Long Good Read #guardiancoffee003 clothes – and spent most of his time in the master bedroom, on his computer, engaging in what he claimed was currency trading. The one oddity they noticed: "Josh" liked to walk around without a shirt. He reportedly almost never went out, spending America's 4th of July holiday at home, and cooking steak dinners for one. For all the money he allegedly made, Ulbricht seemed to have spent very little of it at all. Ulbricht had family back in Austin, but housemates said he had cut off ties with friends. His grandmother, when she first heard about his arrest, seemed nonplussed by the whole affair. She told Forbes that Ulbricht was "good with computers". His half-brother, Travis, called him "an exceptionally bright and smart kid". A close friend and former housemate, Rene Pinnell, told the Verge that police had messed up. "I'm sure it's not him." No one close to Ulbricht seemed to believe the low-key, young scientist was the notorious "pirate" behind Silk Road. Ulbricht's alleged, dreamlike world as the internet's Dread Pirate Roberts would have been the antithesis of the real world around him. Drug dealing was nothing new in San Francisco. A few miles north of West Portal, in front of the larger San Francisco Public Library, more than a dozen of the city's homeless are wandering a grassy square or lying like planks under thin blankets. In broad daylight and directly in front of the library, a homeless man in a wheelchair hands a pair of $20 bills to another, receiving a small package in exchange. "See you later, asshole," the drug dealer says smirking, as his customer secrets the package into a thick, yellow coat. Such transactions are commonplace in San Francisco and the Silk Road was meant to be their alternative: a place where anyone who wanted drugs could buy them without associating with underhanded dealers or entering dangerous alleyways. In the US where laws over the use of cannabis or possession of class-A drugs can be wildly different between states, it also made it easier to hide from the law. And buying drugs from a real-world dealer meant you could never be sure if the product was good quality. On the Silk Road, you could get anything from "red joker ecstasy pills" to LSD and check the reviews and star-ratings of each dealer left by previous customers, as you might on eBay or Amazon. There were 10,000 products for sale in the spring of 2013, 70% of which were drugs. But there were also 159 listings for "services," most of which were for hacking into social network accounts like Twitter or Facebook, and more than 800 listings for digital goods such as pirated content, or hacked Amazon and Netflix accounts, according to the FBI indictment. Fake drivers' licences, fake passports, fake utility bills and fake credit card statements. Everything was here, facilitated by the Silk Road. Customers felt safe because they accessed the site via Tor, an anonymising network that up until recently was a reliable way to mask their tracks, even from the police. You never paid with credit cards or PayPal on Silk Road. The only acceptable currency was Bitcoin, an encrypted digital currency that couldn't be traced, with no government or bank behind it. The currency was regulated by a network of computers, and represented by a long string of numbers. While there are other sites that sell drugs, the Silk Road's user friendly interface and third-party payment system made it more popular than others. Many customers also chimed with the Dread Pirate's libertarian principles, which he wrote about on Silk Road's forums. In the last two years the Silk Road's Dread Pirate had given a handful of press interviews, unusual given his insistence on staying anonymous. In a 9 2011 interview with Gawker gaming site Kokatu, he said his views stemmed from the anarcho-libertarian philosophy of agorism. "Stop funding the state with your tax dollars and direct your productive energies into the black market," he said. Then in 2013 the Dread Pirate told Forbesin an interview that Silk Road's "core" role was "a way to get around regulation from the state". He even hinted that Silk Road might head in the direction of selling weapons. "Firearms and ammunition are becoming more regulated and controlled in many parts of the world," he said. Ulbricht was a strong libertarian, a member of the Libertarians Group while studying at Penn State University and identified in his school paper as a supporter of US presidential candidate Ron Paul. The one blog post he published on his Facebook profile was titled "Thoughts on Freedom," a philosophical exposition of his libertarian ideas. He posted it on 5 July 2010, just after America's Independence Day; exactly three years before he would be holed up indoors in San Francisco. In one way, Ulbricht's alleged work chimed with a prevailing belief among technologists in Silicon Valley that the right algorithm, the right software, can spark social change. It is hard to walk down a street in California's Bay Area without passing a startup founder who claims he or she can fix the American health system, or education, or use a GPS location tracking to predict crime, with some sort of app. Companies such as Airbnb have completely upended industries and their founders, like Ulbricht, are hackers at heart. They subvert not just lines of software code but entire systems of thought and economic structure. Ulbricht was taking this and the internet's anti-hierarchical tendencies further, embracing the libertarian notion that private morality was not the state's affairs, particularly in the case of activities such as drug use or prostitution. Many observers were shocked at the news that Ulbricht had chosen to live and operate in San Francisco when he could have been hiding out in Iceland or Latin America, and that he had given lengthy interviews to journalists. "When you start giving interviews like the CEO of an established company, it's just wrong," says Pavel Durov, another 29-year-old technologist who recently visited San Francisco and had been following the story of the Dread Pirate. Speaking over a cup of camomile tea at a five-star hotel on Market Street, Durov is the successful head of another, rather more legal online network, called VK.com. Called the Facebook of Russia, VK gets more than 50 million monthly users, and as any successful businessman in St Petersburg might, Durov has had his own brushes with the Russian law. Such experiences have helped reinforce his own strong libertarian views. "I believe the role of the government is too big," he says. "Society must be more decentralised." But Durov also doesn't care for the Dread Pirate's apparent thirst for notoriety. "If you're involved in something like that and everybody ignores you, the officials ignore you and you ignore the officials, it's OK. It's like you don't exist." Ulbricht seems to have cared more about making an impact than in maintaining complete anonymity. He reportedly took pains to keep himself anonymous, going online through Tor and only communicating through the Silk Road chat system. "The highest levels of government are hunting me," he told Forbes. "I can't take any chances." Yet in fact he took plenty of chances. In one of the first postings about Silk Road on other online drugs forums, in January 2011, a commenter said: "Has anyone seen Silk Road yet? It's kind of like an anonymous amazon.com." The posting linked to the site's Tor address and a blogpost with instructions. The poster, nicknamed, "altoid" deleted their comment, but someone else copied and pasted it onto another forum. Then "altoid" made a careless mistake: he posted on another online forum of Bitcoin users, asking people to contact rossulbricht@gmail.com. In July, Ulbricht was visited at his home by customs and immigrations officials who had intercepted a package of counterfeit IDs from Canada, all with different names but with photos of Ulbricht's face. The agents didn't arrest him even though, in another bizarre display of recklessness, Ulbricht mentioned that anyone could "hypothetically" go into a website called Silk Road and buy fake ID documents there. Police carried out further online investigations and discovered six online servers, through which they could observe the buyers and sellers of Silk Road making their Bitcoin transactions. The FBI has said in court papers that it has accessed months' worth of sales history from Silk Road, giving them new information on the site's dealers. The UK's National Crime Agency says more arrests are on the way. Before they arrested Ulbricht, the FBI had taken one of the Silk Road's top dealers into custody in July – then flipped him. Steve Sadler of Seattle, who was known as "Nod" on Silk Road, reportedly sold heroin, cocaine and crystal meth on the site, but ended up working with agents for several months to help track down their biggest target, the Dread Pirate himself. Ulbricht has denied his involvement in Silk Road, or that he was ever its administrator, but the prospect of a dragnet operation to bring in other dealers following his arrest will still make any of the nearly 960,000 registered users with the site – 30% of whom were in the US and Brits being the second biggest contingent – very nervous. Another online drugs bazaar, called Atlantis, shut down in September, while there were reports that Black Market Reloaded, another, would shut down too, although that hasn't happened. Police will probably continue to tighten the noose on more black markets. "The best way to change a government is to change the minds of the governed," Ulbricht had said on his LinkedIn page, where he described himself as an entrepreneur. "I am creating an economic simulation to give people a first-hand experience of what it would be like to live in a world without the systemic use of force." The "economic stimulation" came to fruition with Silk Road, but in the end the very hierarchy he seemed to fight against caught up with him, handcuffs in tow. Parmy Olson is a technology writer for Forbes magazine in San Francisco. She is the author of We Are Anonymous (Little Brown, 2012) 10 The Long Good Read #guardiancoffee003 Kathy Burke interview: 'Work non-stop? That's not me' It's been 10 years since Kathy Burke stuck two fingers up at stardom. Here she talks about loving theatre, hating writing – and why Richard Dawkins gives her the hump By Ryan Gilbey 'Don't write about how much I'm chain-smoking," grumbles Kathy Burke. "Everyone opens with, 'After the fourth cigarette … ' and it's boring. So don't be doing that, Ryan, else I'll say you're just the same as everyone else." She releases a tight laugh and takes another puff. I mean: takes another sip of rosehip tea. an ancestor.") Burke also has a Cannes best actress award for playing Ray Winstone's devoted punchbag in Gary Oldman's Nil By Mouth in 1997. That performance felt doubly devastating for revealing an aspect of her partly concealed from the mainstream. The collective feeling was: "We didn't know she had it in her." Now 49, Burke is these days almost as famous for what she doesn't do as for what she did. A decade ago, she quit acting to devote more time to one of her first loves: directing theatre. "I told my agent, 'I wanna knock the acting on the head for a bit.' I Photograph: Linda Nylind for the Guardian We're up on the roof of London's Tricycle theatre, sitting on two rickety chairs beneath a blank November sky. Downstairs, Burke has spent the morning directing a new production of Once a Catholic, Mary J O'Malley's comedy set in 1957 at Our Lady of Fatima convent school. Burke is a versatile actor, adored for her populist, prickly comedy: she was Linda, the voracious ginger foghorn with porthole specs in Gimme Gimme Gimme; carbuncular Waynetta Slob and teenage lug Perry, both with faces like drip-drying seaweed, in Harry Enfield and Chums; and the stiletto-sharp magazine editor Magda in Absolutely Fabulous. ("Here's my list. Cross her off, she screwed me. Oh, and put him in, he screwed me. Don't do anything on anyone called Freud. I don't like them. Bunch of no-talents with thought if I gave it a few years, I might not feel so jaded. And it's rolled on to 10 years." She offers a shrug and a smile. Her zingy green eyes are set in a pale, mutable face: she can look kind, but also unimpressed, as chirpy as the Artful Dodger one moment, as disconsolate as Droopy the next. Occasionally, she will agree to small, strategic bits of acting. Last year, she played an abrasive nun with mossy eyebrows in Walking and Talking, the autobiographical comedy-drama series she wrote for Sky. After being out of action entirely for 18 months following an operation and a bout of the bug Clostridium difficile (which she contracted while in hospital), she turned up as an ageing spook put out to pasture in Tinker Tailor Soldier Spy. She appeared alongside her old chum Oldman, to whom she acted as "skinhead consultant" for £30 on Mike Leigh's Meantime when she was 18. "Gary's such a nervous wreck," she says of Tinker. "He asked me, 'When's the last time you were on a film set?' I said, 'Ten years ago.' He said, 'Oh, blimey.' I went, 'How are you?' And he said, 'Ooh, I'm ever so nervous darlin'.' And it became all about him so I thought, 'Right, I've just gotta fucking get on with it.'" Those exceptions aside, she has stayed away from acting. "Until Nil By Mouth, I'd always felt in control of my own career. Then, when you're in a successful film, you're wanted for other films, which is nice – but before I knew it, I didn't have any control and I wasn't seeing family and friends. What should have been a really happy time was affecting my personal life. It was non-stop work and that's not what I'm about. It also took me away from theatre, which is what I love most." She has just overseen the first "stagger-through" of Once a Catholic and is feeling buoyant. "It's about an innocent time, so there is a quaintness and an old-fashioned quality to it. The comedy softens the horror. But it's also completely bonkers. Through it all, there's the journey of Mary Mooney, this little creature we follow. The nuns and priests are spouting off about saints and miracles and, in a way, she's a representative on earth of all that, but they can't see it. This girl has the most faith of anyone in the play, and yet she gets blamed and doubted, a bit like Jesus." Burke did a speech from the play as an audition piece in the late 1970s. "It's been lovely returning to it," she sighs. "It's brought back so much. I can see how it's influenced and inspired me. Good, natural dialogue. Very funny." She knows the religious terrain, too. Her mother died from cancer when she was two; she was then raised in Islington, north London, first by neighbours who fostered her, then by her Irish immigrant father. She later attended Catholic school in Camden. "Mine wasn't as hardcore as the one in the play. The one I went to had just turned comprehensive, so we had a lot of the teachers who'd taught in the grammar school system and then suddenly had to adapt to having girls like myself, who weren't that bright but were there because of being Catholic. I don't think there was a lot of patience; I didn't come across much. But there wasn't the gruesomeness you get in the play. And at least sex education had started to come in." What she didn't learn in biology lessons, Burke picked up in the playground or at home. "I had two older brothers who kept dirty mags under their mattresses. They didn't know I knew. So I'd have a look at them. They're a bit grim, aren't they?" There was no drama at Burke's school, at least not on the curriculum, but an English teacher did im- The Long Good Read #guardiancoffee003 provisation exercises and spotted her talent. He encouraged her to sign up for drama lessons at the Anna Scher theatre, near her home. She put her name down at 13; just before her 16th birthday, she got in. At 17, she was cast in Scrubbers, which was marketed as a female Scum (tagline: "It's a crime what borstal can do to a girl"). She had always been funny among her friends, but her comic presence wasn't felt strongly on screen until she started working with French and Saunders in the late 1980s. Then her partnership with Harry Enfield gave her a first taste of the proprietorial relationship the public can feel toward a favourite performer. "Friends were getting a bit fed up 'cause I'd chat to anyone while we were out. They'd say, 'Look, whenever we go to the pub, you end up talking to people who come up to you and then the night's gone.' So I just thought, 'Oh, bollocks, I'll stop going out.'" It was the extraneous attention that partly killed off Burke's enthusiasm for acting, more than the job itself. "The thing I hear most about Kathy is, 'Oh, she's so down to earth!'" says James Dreyfus, who played Tom, her prissy gay flatmate in Gimme Gimme Gimme. "In fact, she's incredibly complex and complicated, and I mean that in a positive way. She's fiercely intelligent and hates all the PR crap that goes along with being an actress." If she is the salt of the earth, then she's peppery with it. Her insistence that she really is a grumpy old boot would be harder to believe if it wasn't corroborated by some intense don't-mess-with-me eye contact, or her transparent displeasure at being photographed after the interview. Lately, she found that side of herself coming out more while she was writing a new script for TV (which, if it gets made, she hopes to direct). "I hate writing," she says. "I'm quite a solitary person. I like being on my own. I live alone. I'm not saying I don't understand loneliness, but I've never felt lonely – until I write. When I sit down and write, I can't bear it. I feel very much on my own." Though she collaborated on the material she performed with Enfield ("Perry is my creation and I'd bodge in with ideas on the rest"), she couldn't consider actually writing with someone else. "I'm quite a cantankerous soul. People have this impression that I have a happy disposition. But I'm dark and cynical underneath. I can see a lot of bullshit in the world and it gives me the 'ump, Ryan, it really does!" Her wicked cackle does nothing to neutralise the sentiment. Even in the hour we spend together, it's clear she probably needs to use both sides of the paper when compiling her shit-list. Richard Dawkins is on there. "I feel like, 'Shut up, Dawkins. Take your tights off and have a beer.' I envy faith. If he believed in something, he might not be so arrogant." But most of the offenders turn out to be in showbusiness or 11 journalism. There were those who had it in for the BBC3 sketch show Horne and Corden, which she directed. "The sketches weren't up to it, basically. But there are certain journalists I will never talk to again because of the disgusting things they wrote about Mathew and James." Then there was the reaction to her Day-Glo sitcom Gimme Gimme Gimme. "It was round the time of The Royle Family and The Office. No one would admit they watched Gimme. And no one would dare admit they actually fucking liked it!" She sees Mrs Brown's Boys as following in the same tradition and upsetting the same sorts of people. "I really love what [creator and writer] Brendan O'Carroll has done. Sometimes in our business, we think we're here to entertain each other, and we forget there's an audience at home. They're the most important ones – not pleasing the Bafta panel that year. I couldn't give a shit about that." Easy to say when you've been named best actress at Cannes. "Well, there is that." Some award-winners will spin a self-deprecating yarn about keeping their Oscars in the loft or their Emmys in the shed, but Burke goes one better. Her Cannes prize ("It's like a swimming certificate, really") is hanging in someone else's bathroom. "My mates Anthony and Peter said they loved looking at it. So I said, 'If you like it that much, you can have it. So it's in a toilet in Manchester." Despite Burke's protestations that prizes mean nothing to her, she gave a rabble-rousing speech at the 2002 British Comedy awards – one of her most stirring performances, in fact – after being named best comedy actress for Gimme Gimme Gimme. Rapturous applause greeted her opening broadside: "It's about fucking time, innit?" There's an intriguing contradiction here: the bruiser who deplores trinkets and trophies complaining that she wasn't given her due. Clearly, the show means a lot to her – she and Dreyfus still text one another in character as Linda and Tom – but did she mean it was about time for her, or for the widely maligned series? "I meant it about everything really, but yes, there was a semblance of arrogance there. It seemed people had been enjoying what I'd been doing for years and it'd never been properly acknowledged. So I did think, 'About fucking time!' I was just saying what everyone else was thinking." It seems unlikely that anyone could deliver such a line with magnanimity, let alone grace. But somehow, Burke does. • Once a Catholic is at the Tricycle theatre, London NW6, from 27 November to 18 January, then at the Royal Court Liverpool 28 January to 8 February. 12 The Long Good Read #guardiancoffee003 The Long Good Read #guardiancoffee003 13 14 The Long Good Read #guardiancoffee003 My partner is one of the Arctic 30 Nina Gold's partner, Frank Hewetson, is one of 28 Greenpeace protesters being held in a Russian prison. What is that like for her and their children? By Amelia Gentleman Nina Gold cannot remember how many times her partner has been arrested. There was a memorable occasion in Washington, just after the birth of their first child, when it looked like he might have to serve a six-month sentence, another time in Brazil and another in Norway, in Greenland, in Japan … She stops counting and concludes: "He's been arrested a lot of times in a lot of countries … It's terrible for your car insurance." A dry, understated sense of humour helps when the father of your children is imprisoned in a Russian jail, awaiting his fate. Nina's partner is Frank Hewetson, a logistics coordinator for Greenpeace and one of the 28 Greenpeace activists (and two journalists) who staged a protest against Russia's first off-shore oil rig in Arctic waters in September. The Russian authorities responded with unexpected severity and they were all rounded up at gunpoint by masked security agents and taken to a Murmansk prison. For the last five weeks he has been locked up in a cell with two chain-smoking Russian prisoners, waiting to find out if he is going to be tried on piracy and criminal hooliganism charges. Arrest is "an occupational hazard" when you're an environmental activist, Nina says. Usually, their teenage children, Nell, 16, and Joe, 13, are untroubled when they hear details of their father's latest detention. "They're used to it. It seems standard to them," she says. But it is increasingly clear that this arrest is far more serious than anything that has gone before."The children are mainly OK and trust that things will be resolved and he will be back soon – apart from moments when they are suddenly desperately upset and get a flash of the possibility that they might not see him again for seven years. Those moments are tough." Family life has always been punctuated by periods when Frank has been absent, staging protests around the world, so when he left home on 2 September – having explained that he would be away for a few weeks, sailing on the Arctic Sunrise to international waters north of Russia, to attempt to attach a protest pod of protesters to the side of a Gazprom oil rig – Nina wasn't unduly concerned. He had been involved in a similar action on a Cairn Energy rig in the same geographical area last year. That action also ended in arrest and a two-week imprisonment in Greenland before a swift trial that saw them released and allowed home. Just before her partner left, he explained exactly what they were planning. "You find yourself thinking, crikey – that sounds terrifying," she recalls. But Frank pointed out that Greenpeace had previously performed an identical action on the same Gazprom rig and no one had even been arrested. They knew it was going to be challenging, but the action was in international waters, so they assumed it would not be seen as excessively provocative by Russia. Frank was in a very upbeat mood before the trip – he thrives on the adrenaline. "He loves it. And it must be incredibly exciting if you like that kind of thing," Nina says. She became uneasy when she learned (on Twitter) that the entire Greenpeace team had been detained as they tried to fasten the pod to the rig. She began to worry a little more when she saw images of her partner on a news website, hands in the air signalling surrender, as a masked Russian in camouflage brandished a knife at him. Frank is dressed in so much weather-protective equipment that you can't see his face, but Nina spotted his initials, FH, on the corner of the yellow helmet. Nina, a very successful casting director who has cast Oscar-winning films such as The King's Speech, and is now casting Star Wars, sits at her kitchen table in the family home in Queen's Park, north-west London (a Free Frank placard in the corridor, electric car in the drive) and finds the images on her laptop. "It doesn't look great, does it? It looks frightening," she says, as she flicks through images of armed Russian security storming on to the Greenpeace vessel. Living with an environmental campaigner inevitably makes family life somewhat unpredictable. Nina and Frank have known each other since they were teenagers, so she has had a long time to acclimatise. She talks about these uncertainties with a wry smile, as if they are no worse than the trifling everyday irritations of coexistence faced by two busy people. "I've become very used to him coming home and saying 'I'm off to Brazil tomorrow. Oh sor- ry, didn't I mention that might be on the cards?' "As Frank has done this job for the whole of our family life, we are pretty used to his eccentric lifestyle. We have learned to tolerate and, I have to admit, appreciate being bossed into travelling everywhere in Europe by train as opposed to by plane; being terrorised into not using the tumble dryer; fighting a continual battle over the central heating thermostat; learning to love his strange wardrobe, which comes almost exclusively from a tree surgeon's catalogue; the motley collection of homemade or recycled items he considers to be presents. I even grudgingly know he is right when he tries to convince me that I don't need to buy quite as many of the things in life I deem essential and he thinks are consumerist waste," she says. She and their children support the cause Frank is working for and believe in the positive impact of protest, which must help when he packs his bag and disappears for an uncertain period. "It's so easy to be really cynical and to think it doesn't help – that nothing is going to change. People are going to continue drilling for oil. "But you have to hope peaceful protest has an effect. If people know about what's happening, then at least we can have a discussion," she says. "We can't beat the might of all the oil companies, but some of Greenpeace's efforts – on deforesting the rainforest for cattle feed, for example – really did help make that situation a lot better through protest," she says. "The purpose is to bring global attention to drilling in the Arctic to show what a fragile setup it is, and how easy it is for it to go wrong. Just like the spillage in the Gulf of Mexico was a complete disaster – this is the same sort of drilling technology. It's a big problem. They want to make sure that people know about that." The children, she says, are proud of their father. "They have done some campaigning. They're not ready to fling themselves into it heart and soul, as he is, but my daughter is doing geography A-level mainly because of her interest in this kind of thing." Since his imprisonment, Frank has had one phone conversation (it took five weeks to secure permission), in which Nina found him "in good spirits and making terrible jokes". She has received several letters from him – not the kind delivered by the post- The Long Good Read #guardiancoffee003 15 Photograph: Martin Godwin for the Guardian man but a hybrid modern form, written on paper, photographed by his lawyer or the British consul and emailed to her. These contain details of daily life, and sparks of humour and misery. He describes his delight when his cell-mates show him how to stick photographs to the wall using toothpaste. Elsewhere, he is tersely bleak: "23 hour day lock up. One hour a day 'exercise'. No hot running water. Light on 24-hours … It's a mixture of hope and despair." In public at least, Nina is inclined towards hope. She thinks Frank will cope better than some of the other protesters because he is a professional campaigner. The morning we meet, pictures of the cells in Murmansk, the largest city north of the Arctic Circle (before transfer this week to a less remote prison in St Petersburg), are published for the first time. There are images of cells, painted in a very particular Soviet green, with underwear hanging on string between the sink and the grey bars of the bunk beds, a small table big enough for two people cov- ered with newspaper and some plastic food containers, towels hanging to dry on the bunk bed, grey penal blankets. "Mmmm. Oh, my God," she says, smiling and looking worried at the same time. "Well, to be honest it doesn't look that much worse than the ship," she says, when she has found something positive to say. "Frank has been in tricky, frightening situations before, and is probably better suited to a Russian prison than most people I know. He's certainly better than I would be. He doesn't care about being cold," she says. But Nina thinks the ordeal must be particularly hard for some of the others, such as Alexandra Harris, a 27-year-old British Greenpeace campaigner, who is being held in solitary confinement. "She's just a young girl – I feel really sorry for those people. She's totally on her own in a cell." Nina isn't certain whether this prison experience is much worse than the time Frank spent in prison in Washington DC, soon after their daughter was born, when he was arrested after driving a dumper truck full of coal up to the doorstep of the Capitol building, in protest at America's refusal to commit to reducing emissions. He found his cell-mates very alarming. "He could have stayed and fought the case, but he would have been fighting the case for six months, so he pleaded guilty, got a fine and was deported. He thought, 'I'd rather not miss the next six months of my daughter's life.' "He's now not allowed into America. That was pre-9/11 – obviously now you wouldn't even begin to be able to do that kind of protest now." Despite her determination to be upbeat, Nina admits that this experience is different. This is the longest time that Frank has been imprisoned, and the fact that lawyers and the British officials are uncertain about the likely outcome is very stressful. Although she is used to being a single mother once or twice a year for stretches of about a month, when Frank disappears to stage an action, the extra responsibility of liaising with lawyers and Foreign Office staff and trying to get permission to visit, is a strain. "We are all experiencing a whole new level of worry and uncertainty," she says. She hopes this ordeal may persuade Frank to rethink his career path during his time in prison. "I think he could consider that he might be getting a bit old for this kind of game. He could do a slightly less crazy version. Hopefully, he won't have too much appetite for doing it again in a terrible hurry." 16 The Long Good Read #guardiancoffee003 Caitlin Moran on her first crush: 'I loved you, Pavid Dreen!' When the writer started work on Raised by Wolves, a sitcom about teenagers, she thought back to the edgy boy who played Han Solo to her Princess Leia ... By Caitlin Moran You don't really start having teenage crushes when you're a teenager – those feelings start much earlier, although you're too much of a wide-eyed faun to properly identify what they are. When I had my first crush, at the age of 10, I didn't know it was love or affection or obsession or pre-sexual fixation – I just knew I was really, really interested in this boy at school, and wanted to stand near him all the time. Like in Gregory's Girl, where there's just a series of shots of John Gordon Sinclair, only half in the frame, just hanging around Dorothy while she cheerfully ignores him. So his name was David Preen, but I should give him the veil of anonymity, so let's refer to him for the rest of this confessional as "Pavid Dreen". Pavid was the most charismatic and handsome boy in our class – obviously. I wasn't going to fall in love with a donkey – with incredibly pale skin and a very "edgy" sense of humour. Now, at 38, I'd like to say that the edgy sense of humour revolved around making brilliantly cutting observations about the social and racial hypocrisy of our council estate school in Wolverhampton, but I have to admit that it mainly consisted of him painting his hands with Copydex glue during art lessons and shouting: "Look! It's spunk!" When art lessons were over, we would all go out and play Star Wars. Pavid, because he was the handsomest, and edgy (Have I told you how edgy he was? Even though the school uniform was a royal blue jumper, he would wear a navy one. As a very obedient and fearful child, this blew my mind) always took the role of Han Solo. As I had very long hair in plaits, I would roll them up into two buns and play Leia. As you may imagine, us playing Leia and Han in the playground fuelled my obsession with Pavid to the point of mania. I would chide him with "God, I pity your future wife!" while thinking, "Who will be me! I shall be your future wife! I've subtly put that idea in your mind, and one day we shall wed," and would pathetically go and hang his parka up for him in the cloak-room whenever he left it on the floor. Like a wife. Caitlin Moran with her sister Caroline (centre, right) and the actors who play them in Raised by Wolves. Photograph: Colin Hutton/Big Talk/Channel 4 When we broke up for the summer holidays, I was looking forward to the autumn term – our last in junior school – being red hot. Clearly, as fourth years, we were going to get down and dirty in our last year at Springdale. Maybe even hold hands. All my neuro-linguistic programming, re: "wife", was going to pay off handsomely. Alas, when I came back to school in September, Sasha fucking Williams had grown her hair long during the holidays, and – as she was prettier than me, and, also, not fat – was instantly declared the "new Princess Leia" in our games. "What about me?" I wailed, with as much dignity as I could muster. Pavid looked me up and down, with his edgy, handsome eyes. He still had bits of Copydex on his thumb. "You're hairy. You can be Chewie," he said, in the incomparably flat and dry manner of the Wolverhampton man. I let out a sad Wookiee cry – "RARRRRRGHLE" – and then spent the next six months in agony, watching Pavid and Sasha basically getting it on in space while I was sent off to "mend the hyperdrive" (stand by the big bins). However, as I constantly reminded myself, "Han loves Chewie. They're close friends." And indeed, Pavid and I were still pretty close friends – we sat next to each other in class, and he would show me his gluey hands, and I would repeat jokes from 'Allo 'Allo, pretending that I'd made them up myself. It almost made sense the afternoon that Pavid sent over his emissary – Andy Webster – who said: "Pavid wants to go out with you. Do you want to go out with him – yes or no?" My heart exploded like a hive of bees – he loved me! The Wookiee had won out over the Princess! In your fucking face, Sasha Williams, aka Organa of Alderaan! I may even have said that to her. Quietly. In a corridor. As she was walking away. Having given my consent to Pavid's love declaration, I went home and properly lost my mind. What did "going out" mean? We couldn't actually go anywhere – there was nowhere to go, apart from the swings and slides on Warstones Drive, which seemed inappropriate. There was a rumour that, last year, one fourth-year had gone to McDonald's with a boy – but, to be honest, it all seemed very un- The Long Good Read #guardiancoffee003 likely. It was 12p just to get up town on the bus, and what kid on our estate would have the money to then buy a McDonald's? It was utterly unthinkable. And that wasn't my worst problem. My worst problem was: what if he wants to kiss me? I had no idea how you did this. Obviously. Imagine a 10-yearold kicking back in their bunkbed going: "Can't wait to go in there with tongues. It's gonna be mega." I did all the usual things: practised on my hand, practised on my pillow. Then I did unusual things – practised on my elbow; practised on the baby. I hasten to add I didn't do tongues on the baby – just did a straightforward kiss, but with my eyes open, to see how the baby reacted to my "kissing persona". Crushingly, it did one of those full-body shivers babies are apt to do – jerking away with its eyes boggling open – and so I stopped practising getting off with Pavid Dreen with the baby, and went and ate a whole can of tinned peaches with evaporated milk – a dish we called "Dead goldfish" – which was my stress-relieving method of choice back them. Obviously, when I discovered masturbation two years later that all changed quite rapidly. On Monday morning, I turned up at school for my first whole day of "being someone's girlfriend". I had prepared for this shift in my status by wearing perfume, which wasn't actually perfume – we didn't have any – but a dab of SuperCook Vanilla Essence behind each ear. So sensual. I walked across the playground, my heart full of flowers: I was loved by someone! I was a girlfriend! At playtime, we'd sit together by the hedge and eat salt'n'vinegar Chipsticks – that was what all the other loved-up kids did! I had, in some way, become real! Andy Webster suddenly appeared before me, capering like an evil jester with a battered Adidas bag full of towelling sweatbands he'd shoplifted from Penn Sports. "Pavid says it was all a joke, and yowm dumped," he said, gleefully. The minute he said it, everything suddenly made sense. Of course. Of course it was just a joke. How could I have not known that? What is the point of scoring 98% on your last maths test, and being "a pleasure to teach" (Mr Thompson, headmaster, school report 1985) if you're still dim enough to believe a boy who, while handsome and edgy, would also go and ask unwary second years "Have you got skill?" and, if they replied "Yes", would snap his fingers and shout: "Oh man, do you actually know what 'Skill' is? It's African Bum Disease! YOU'VE GOT AFRICAN BUM DISEASE!" and then run around the playground, arms wide, as if he'd scored a goal. So yes. That was my first-ever crush. Pavid Dreen. When me and my sister started writing a sitcom about teenagers, we wanted to write about all the most agonising and awful things about being a teenage girl, and my hopeless non-affair with Pavid Dreen became the basis of the first episode: there's nothing quite like a fat, bookish teenage girl who wants to be "noble", and accidentally says "forsooth!" when panicked, falling in love with a swaggering knucklehead who would probably sell her down Ca$h Convertors for a tenner if the trafficking laws in this country were more lenient. That's not all that's in the first episode, obviously: someone puts their foot up someone else's vagina, there's a very inappropriate singalong in a car, a frog dies and some of the most lacklustre mothering in Britain is done with aplomb. But it all started with Pavid Dreen. You were so edgy, Pavid. You shattered my heart. And, ironically, I couldn't mend it, as you'd smeared the last of your Copydex all over your hands while shouting: "I spunked up while watching Cagney & Lacey!" I wonder where you are now. • Raised by Wolves will be shown on Channel 4 later this year. 17 A word from our developer team “The ultimate freedom for creative groups is the freedom to experiment with new ideas. Some skeptics insist that innovation is expensive. In the long run, innovation is cheap. Mediocrity is expensive— and autonomy can be the antidote.” Those words from author Dan Pink begin to introduce his principles on what motivates people, his three intrinsic themes of autonomy, mastery and purpose. Motivating any team is challenging, and in large organisations it can be hard. But whenever I've had control of structure I've focused my energy and determination on setting in place certain principles that minimise disruption and reduce delays and bottlenecks: Focused & Flexible. By focused, I mean 100% dedicated to a single, common purpose - one team, one goal. By flexible, I mean not too hung up on job titles and job descriptions and roles are not over-specialised. I might specialise in a particular area, so I’d rather be doing that most of the time, but I am happy to do anything that helps my team to achieve its goal. Autonomous. The team ideally has control of their own destiny, from idea to value, with minimum or no reliance on other teams. This is hard to achieve in larger organisations, but it is worth striving for as it may be the single biggest factor in creating high performance teams. Small. Research suggests that the optimum team size for interdependent work is 5-12 people. I would agree with this, but I would go for the smaller end of this range whenever possible. Minimising specialists helps to keep teams, and the overhead of each team, small. Talented. Over the years, I have seen many managers talk about recruitment, retention and performance management as though it's a chore. But one of the most fundamental aspects of creating a high performance team is the people. Give recruitment the energy it deserves and be very selective. Actively focus on how to retain your best talent. And actively manage the weaknesses in your teams – either through more support and training, finding a more suitable role, or ultimately by managing them out. Give your teams the opportunity to develop their skills and help them to master their chosen discipline. Established. There is no team like an established team, and there is immense value in creating persistent teams that are long-lasting. In a project environment, this means feeding work or projects to established teams rather than forming new teams around projects as they start up. Established teams have already been through their forming and storming phase and learnt how to work effectively together, they’ve optimised their processes and they understand their capacity. Stable. It’s related to the point above, but once a team is established, try to keep it stable, instead of chopping and changing people. Frequently changing team members is disruptive to team dynamics and sometimes causes major problems. Recognise that ramping teams up and down is expensive. Try to keep teams steady for as long as possible. Together. This is the simplest principle of all, but often it’s not simple in an organisation where functional teams have sprung up in different locations. Re-organising teams isn’t just about the structure of reporting lines and seating arrangements, it can also be about relocating people and none of this is easy. There may be economic or other reasons for not colocating people, but if at all possible, sit teams together. Kelly Waters Interim CTO The Guardian 18 The Long Good Read #guardiancoffee003 A conversation with Terry Pratchett, author of The Carpet People Cory Doctorow and the famed author discuss building worlds, the legitimacy of authority, and the future. Cory: You took a bunch of runs at building a world where a million stories could unfold—The Carpet People,Truckers, and, finally, Discworld. Is Discworld’s near-total untethering from our world the secret of its staying power? Terry: It isn’t our world, but on the other hand it is very much like our world. Discworld takes something from this world all the time, shows you bits of the familiar world in new light by putting them into Discworld. Is that staying power? You tell me. Cory: What’s the secret to Discworld’s unplumbable depths, and is there something a big world lacks when compared to one that’s smaller (in more than one way), like the Carpet? Terry: We know about Earth; we know an awful lot about the solar system. When you do Discworld, you, the writer, can more or less change anything if you want to, if you can make it fit. It means you’re god, and that’s a great responsibility. As a writer, you can take bits of the universe and put it in your own new universe. Working in Discworld, you use the word sandwich, and you think: Can I do this? Now I’ve got to have a reason why a sandwich is a sandwich—in our world, it was named after the man associated with its invention, the Earl of Sandwich. Can you have your own universe and still have sandwiches? You have to do it all yourself and decide if you need to open the door into our reality at the same time. Once Discworld started moving, as it were, it started moving almost of its own volition, because I would write a Discworld novel, and that novel required that such and such should be available, or whatever, and that means that the next time, that’s real in Discworld and the thing grows. And I must say it grows to be rather bigger than a carpet—but with care, it can have just about anything in it. I’m finishing up Raising Steam, in which the railroad comes to Ankh-Morpork, and an awful lot of things have to be made and discovered until you get to the top of that pyramid. You can’t have Vaseline until someone’s invented something else. You have to create and understand a lot of things before you can move on. And so, since I work on Discworld almost all the time, it grows because I need it to. Cory: Do you think that there’s any way you could have kept us in the Carpet for anything like the num- ber of books that we’ve gotten from Discworld? Terry: I was about to say “No,” but right now I wonder. . . . If the idea had taken, I don’t know. I really don’t. But how would it be? It would be almost a kind of . . . People in the Carpet are more or less tribal. What would happen if I . . . You’ve got me thinking! Advertisements Cory: Contrariwise, I feel like Dodger could have been the start of its own saga, about any number of characters from Dickensian England—do you think the world of Seven Dials has enough material to fuel a Pratchett engine through quite so many books? Terry: The answer is yes. Because it’s all there. The people Dodger meets are real, the places he goes are real, and all I have to do is put in that little touch of fantasy, i.e., Dodger himself. Queen Victoria was real, though it’s hard to believe—and she’s free; you don’t have to pay to use her. There’s a whole lot of people that Dodger could have met. I’m pretty certain he’s going to meet Darwin or his grandfather (more likely) at some point. If I run with it, no limitations, I could keep it going, I think. I know a lot of the stuff. I know how they talk, I know the history. It doesn’t really matter if I put a bit of fantasy in to make the pie rise. You can go into the world of “What if?” Cory: So much of your work is about the legitimacy of authority. You write a lot of feudal scenarios, but you also seem like a fellow with a lot of sympathy for (and suspicion of!) majority rule. The witches gain authority through cunning and compassion (Nanny Ogg), through knowledge and force of will (Granny Weatherwax). Kings rule by divine right and compassion for the land; Vetenari, out of the practical fact of his ability to control the city’s factions. The Carpet People is shot through with themes of who should rule and why. Where does legitimate authority spring from? Terry: The people! The only trouble is the people can be a bit stupid—I know that; I’m one of the people, and I’m quite stupid. Lord Vetinari is that wonderful thing: a sensible ruler—that’s why he’s so popular. Everyone grumbles about him, but no one wants to chance what it would be like if he wasn’t there. I like Vetinari. I don’t mind authority, but not authoritarian authority. After all, the bus driver is allowed to be the boss of the bus. But if he’s bad at driving, he’s not going to be a bus driver anymore. Now, an interesting sideline on this is the question of the writer’s position is vis-à-vis authority. A journalist looks at authority as a target as a matter of course. You don’t actually have to fire, but you see it as a target. Since I am tainted as a journalist, I can’t separate that out from being a novelist, and my personal view is that you look askance (at the least) at authority. Authority must be challenged at every step. You challenge authority all the time to keep it on its toes. Vetinari works because there aren’t enough people who think he’s doing a bad job; they’re all factions, in any case. So he balances the world. It’s not everyone being happy, but rather not too many of them being unhappy. Now you, Cory, seem like a fellow with a lot to say about authority yourself. Where would you say legitimate authority springs from? Cory: This is a question I’ve put a lot of thought into as well. I think that just authority arises from systems that fail gracefully. That is to say, the important thing isn’t what happens when the ruler does something that you agree with—the important bit is what happens when she does something stupid and terrible.I am far more interested in graceful failure than blazing success. If you select a leader by a means that contains robust oversight, a meaningful recall mechanism, and recourse to alternatives (an independent judiciary, say) in the event of substantial wrongdoing, the authority is legitimate, because if things were going badly off the rails, you could replace her. This is something that worries me about Lord Vetenari. He is, like all of us, imperfect. Lacking any checks on his authority (apart from civic uprising), he is likely to fail badly, even though he succeeds brilliantly. All that said (and to your question below): the *reason* to have authority is to simplify the task of getting on together. But technology lowers coordination costs and so undermines the case for governance in some instances. I generally refuse to predict the future (on the grounds that SF writers who dabble in futurism are like drug dealers who sample the product— unlikely to come to a good end). But when pressed, I say, “To imagine the future, imagine the cost of coordination trending towards zero in more and more domains. Now we make encyclopedias and operating systems the way we used to organise bake sales. What if we could build skyscrapers that way? Airplanes? Air traffic control systems? The Carpet People concerns itself with many questions of infrastructure and public works—another The Long Good Read #guardiancoffee003 theme that has featured in many of the most enjoyable Discworld novels, especially Going Postal/Making Money. Ultimately, it comes down to the builders, the wreckers, and the free spirits. Now that we’ve arrived at a time of deep austerity, what do you think the future of infrastructure is? Terry: To crack and fall away, I sometimes think. From what I see around me, it’s people doing it for themselves. We know the government is there, but we know they have no real power to do anything but mess things up, so you do workarounds. On the matter of builders, wreckers, and free spirits, I’d say that Tiffany Aching [beginning with The Wee Free Men] is a builder. Moist von Lipwig [beginning with Going Postal] is a free spirit, but also a builder—I think people can go in and out of sequence. My dad was a mechanic; maybe my interest in builders starts there. You made your own catapult. You made your own crystal receiver. He encouraged in me that kind of thing. Even if it was dangerous, he took the view that I ought to be clever enough to know what I was doing. My parents were practical people. That’s the word that is missing here: practical about just about everything. The ground state of being of practicality. Sometimes things need tearing down—and that might be, as it were, the gates of the city. But if we talk without metaphors, I would say that building is best. Because it is inherently useful. And you, Cory? Do you want to make the case for wreckers? Cory: Never wrecking for its own sake. But disruption, yes, I’ll make that case. There is no virtue in the fact that all of us use toilets, but only some of us clean them. If we invented a machine tomorrow that obviated toilet scrubbing, that would be an unalloyed good, even though it also obviated the work of toilet scrubbers. That isn’t to say that a just or caring society should cast aside the toilet scrubbers. The Luddite fight is miscast as a fight against technology, but it’s not—the Luddites smashed looms over a difference of how to apportion the dividends from automation, not because they objected to automation itself.Kevin Kelly has a marvellous “robotics curve” that goes: 1) A robot/computer cannot possibly do what I do. 2) OK, it can do a lot, but it can’t do everything I do. 3) OK, it can do everything I do, except it needs me when it breaks down, which is often. 4) OK, it operates without failure, but I need to train it for new tasks. 19 5) Whew, that was a job that no human was meant to do, but what about me? 6) My new job is more fun and pays more now that robots/computers are doing my old job. 7) I am so glad a robot cannot possibly do what I do.I’m not so sure about #6: we seem to be perfecting a system that only provides a living to financiers who invest in robots. This won’t work (if the bankers have all the money, no one can buy the things the robots make). We need a system that distributes automation’s dividends or we’ll end up with nothing at all.One thing I’ve always enjoyed about your books with feudal settings is that it seems you get something like the correct ratio of vassals to lords. I always get a sense that for every ermine-trimmed guild boss in Ankh-Morpork, there are a thousand potato farmers in a shack in a field somewhere. So much of fantasy seems very top-heavy—too many knights, not enough serfs. Do you consciously think about political and economic considerations when you’re devising a world? Terry: I’ve never been at home with lords and ladies, kings, and rubbish like that, because it’s not so much fun. Take a protagonist from the bottom of the heap, and in the same way it’s good to have a female protagonist, as she’s got it all to play for. Whereas people in high places, all they can do is, well . . . I don’t know, actually: I’ve never been that high. If you have the underdog in front of you, that means you’re going to have fun, because what the underdog is going to want to do is be the upper dog or be no dog at all. And I’ve never felt the need to have lords and ladies as my champions, as it were. In Ankh-Morpork there are notables, some of whom are stupid, and some of whom are useful and likeable, but it’s a mercantile place. It’s money that matters. And where do I get that from . . . ? Cory: Damon Knight once told me that he thought that no matter how good a writer you are, you probably won’t have anything much to say until you’re about twenty-six (I was twenty at the time and he was my writing teacher, at Clarion—ouch!). You’ve written about collaborating with your younger self for the reissue of The Carpet People. Do you feel like seventeen-year-old Terry had much to say? Terry: That’s the best question you’ve asked all day! I think the he had a go, and it wasn’t bad. And then he was clever enough to read a hell of a lot of books and every bound volume of Punch. But when I was younger, I didn’t have the anger. I think you have to have the anger. It gives an outlook. And a place from which to stand. When you get out of the teens, well out of the teens,you begin to have some kind of understanding, you’ve met so many people, heard so many things, all the bits that growing up means. And out of that lot comes wisdom—it might not be very good wisdom to start with, but it will be a certain kind of wisdom. It leads to better books. The Tiffany Aching series is what I would most like to be remembered for, and I couldn’t have written Tiffany Aching when I was seventeen. I just wouldn’t have had the tools. But the question remains: As a writer of fantasy, can I be a proper writer? I don’t do literature, I do writing—you get paid for writing, for literature you just get plaques to put on the wall. I never really bother about it. I don’t think anyone in the genre does. It doesn’t really matter; it’s what you’re doing: you’re working. Writing happens; it’s what I do. I’m here; I do it. I like doing it. I like getting paid for it. I like the fun. Being an author is not as much a job: it’s a life. Thank you, Cory. It’s been fun. Cory: “Being an author is not as much a job: it’s a life.”Preach, brother!It’s been fun for me, too. You certainly have your share of plaques on the wall and a richly deserved sword made of genuine sky-metal, but as a reader of your works, the thing that matters most to me is the books, for which I am heartily grateful. This article first appeared on Boing Boing and is licensed under a Creative Commons License permitting non-commercial sharing with attribution. boingboing.net/2013/11/05/a-conversation-withterry-prat.html 20 The Long Good Read #guardiancoffee003 Think digital distractions have killed our attention spans? Think again The rise of complex TV series and vast novels shows we still prefer commitment to a quick fix By Stuart Jeffries The young woman opposite on the tube last week was lost in Donna Tartt's new novel, The Goldfinch. She personified the truth that attention deficit disorder is a lie. I'm not saying she was weirdly small, but she could have used the 771-page book as a coffee table. She was about halfway through and the covers kept springing back in defiance of her struggling fingers. When she finally got off at Earl's Court she looked like she needed assistance, or a trolley. Why didn't she read Tartt as an ebook? Why did she choose this inefficient delivery system that proves what Philip Larkin wrote at the end of A Study of Reading Habits, namely that "books are a load of crap"? There seem to be two reasons. One, the notion of conspicuous consumption developed by Thorstein Veblen. It's not enough to have a yacht; you have to park it at Saint Tropez harbour for the rest of the leisure class to see. It's not enough to read the latest Donna Tartt; you have to read it in public as a marker of your good taste. Even if it gives you a hernia. Two, books are getting longer in a crazy bid to confer on the literati's waifs an evolutionary advantage over their peers. Books are getting longer, even as articles moaning about our declining attention spans are getting more frequent. Eleanor Catton's recent Booker-winner The Luminaries is 832 pages; the new translation of Victor Hugo's Les Misérables, called The Wretched, which comes out on Thursday, is 1,416 pages. Remember The Little Book of Calm, which was so small you could put it in your breast pocket and bring out when you needed a little soothing or tear it to shreds when its advice became insufferably twee? They don't make them like that any more. Yes, you may think that three of those big books, Stieg Larsson's Millennium trilogy, needed something (an editor?), but that's not really the point. In a culture of speed-dating, quick fixes, fast food, bullet trains, pop-up everything, and unreadably long jeremiads about the increasing incidence of attention deficit hyperactivity disorder, the singleminded commitment required to read a long, absorbing book serves as a rebuke to a culture that favours those who can simultaneously email/tweet/ instant message/hold up their end of a phone call/ Skype while live blogging the whole shebang. In 1977, the Nobel-winning economist Herbert Simon warned about the dangers of the looming information-rich world, arguing that "a wealth of information creates a poverty of attention". No doubt Simon was right, but perhaps we're now witnessing an inversion of that equation: a wealth of attention focused more readily on the things that warrant it. According to Daniel Goleman, author of Focus: The Hidden Driver of Excellence, some Silicon Valley workplaces have banned laptops, mobile phones and other devices during meetings in order to battle the lack of focus that you'd think (ironic face) Silicon Valley's gadgets facilitated in the first place. And it's not only books that are changing. The idiot box is braining up too. University College London recently held a seminar, called Complex TV: Television Drama in the 21st Century, premised on the idea that in recent years, the television drama series has undergone radical development, both in terms of series-creators' ambitions for the medium and audiences' expectations. Hence The Sopranos, Breaking Bad, The Wire, Scandi-Noir, Downton Abbey, Peaky Blinders and Broadchurch. There was a time when TV only earned scorn from academia. Now, according to the seminar's blurb: "Episodic storylines have increasingly expanded into seasonlong arcs, allowing for a far greater subtlety to narratives, which are no longer dependent upon satisfying the casual viewer." They've become, in a sense, like the TV equivalents of long novels and professors at UCL, the fourth best tertiary educational institution in the world, find that they're worth academic attention. Why? One reason, according George Potts, a graduate student behind the UCL seminar, is that the best TV series no longer have to pander to viewers' lack of intelligence or want of concentration. "It seems to me that TV drama has risen to its supreme position because of its unique ability to overcome or buck the trend in the short-attentionspan society," says Potts. "It's strange how some series can demand so much of viewers and yet this doesn't put people off in the way that a 'difficult' novel would." He cites the lack of flashbacks in Breaking Bad as indicative of the tribute its makers paid to viewers' intelligence. An example is drug dealer Jesse Pinkman's realisation, in episode 11 of the show's final season, about what had happened to the ricin cigarette (a key item in the unfolding drama of betrayal). Saul had earlier pickpocketed the ricin cigarette. "There's no flashback, no initial explanation – all the viewer is offered is Jesse gazing at a cigarette packet as a reminder that in the previous season Saul's assistant Huell had pickpocketed him in exactly the same way." Why is that significant? "The lack of flashback for such a key scene and the confusion it can and did cause is my favourite example of how television no longer feels the need to pander to viewers," says Potts. "Given that Breaking Bad's audience kept increasing until over 10 million tuned in for the US season finale, this clearly paid off." But why would TV be in a unique position to buck viewers' short attention spans? Potts cites the rise of online viewing, Netflix and Sky+. Viewers have been given tools to instantly rewatch and make sense of these unprecedentedly complex narrative arcs. "In this, I'd say complex television is taking the place of the novel we used to read in bed at night." Maybe. Or maybe long novels and complex TV are two faces of the same zeitgeist-confounding phenomenon. Perhaps, in any case, longer novels and complex TV series are not the only countervailing forces against short-attention-span culture. Maybe, just maybe, music is rebelling against its cowellised rihannificaton. Does James Blake winning the Mercury prize with a difficult record amount to a Gagareflex against homogenised music? Let's hope so. Yes, but how many copies of these long novels that frustrate instant gratification in favour of richer experience actually get their spines broken? Don't they sit on your shelves like good intentions along with Proust, Tolstoy and Hegel's Phenomenology of Spirit? According to my estimates, of those of you who bought David Foster Wallace's Infinite Jest, only 37.25% have read it. And don't some series sit on your hard drive, unwatched and reproving, while you watch reruns of Horrible Histories or You've Been Framed? Maybe that's just me. David Sexton, the London Evening Standard's literary editor, reckons "long novels are having a moment", but it's more than a moment. This time two years ago the Guardian's John Dugdale noted that the "craze for long books goes on and on". That season the must-have bricks of paper were George RR Martin's latest fantasy whopper, A Dance with Dragons (1,040 pages) and Haruki Murakami's 1Q84 (just under 1,000 pages). And Stephen King's 11.22.63 had just landed – at 740 pages shorter than its predecessor Under the Dome (1,074 pages), but long enough to make reading King's oeuvre a full-time occupation. So why is there a trend for longer novels? After all, Philip Roth, in an interview in 2004, augured as much: "I don't think in 20 or 25 years anyone will read these things at all. I think it's inevitable. There are other things for people to do, other ways for them to be occupied, other ways for them to be imaginatively engaged, that I think are probably far more compelling than the novel, so I think the novel's day has come and gone." Nearly a decade on from that prediction, the inevitability of the novel's obsolescence seems fanciful. They're not so much disappearing as taking up ever more space – even if a growing proportion of that is in cyberspace. Why? "It is one of the paradoxes of our age," wrote Esquire's Tom Jonud recently. "We complain that we don't have any time. Our storytellers proceed as if we have nothing but. Our directors seem incapable of making a movie less than two and a half hours long, our novelists of writing a book less than 400 pages … In journalism, what used to be characterised as 'narrative' or 'literary' or 'new' journalism is now described simply as 'long form', as if length were the trait that supersedes all others." So what's going on? One theory (mine) is that the lure of the long is a revulsion at the zeitgeist, a desire to live in a different way from the one that dictates that everything can be expressed in 140 characters or fewer: long books, TV series and unbelievably protracted journalistic pieces meet a demand. And that demand is kindled precisely because our attention spans have become shorter as a result of the increased claims upon them. We want an out from an unsatisfying way of being. Especially if it involves, say, an immersion in the interiority of a character (the descent of Walter White, Don Draper, maybe even Thomas Shelby). We want to spend time on one thing, rather than fracturing time incessantly, making it thereby unendurably meaningless. What's striking is that some figures show that those most likely to read are not old people but those aged 18 to 24: in the US, at least 88% of 18-24s have read a book in the past year, compared with 68% of over-65s. It's young people, traditionally viewed as the irresolute, attention-lite problem, who – more than the rest of us – don't like the way our culture is working. Kevin Pickard, a 21-year-old English student at the University of Oklahoma, recently wrote: "It's painful to hear people talk about my generation. The 'millennials', according to the critics, are a gen- The Long Good Read #guardiancoffee003 eration of addicts, our thumbs permanently scrolling through the flashes of text provided by Twitter, the ostentatiously antiquated photos of Instagram, and the pretend sociality of Facebook." Still, cool name. The Millennials. There are lots of less nice names for those immersed in unedifying multitasking reality. The vampire novelist Cassandra Clare dubbed them the Mundanes; you could also call them the Wretcheds. Here's another: the Desultories, those who yield to the attention-fragmenting technological strictures of our modern world. The Desultories, those whose brains, neuroscientist Susan Greenfield worried, are possibly being rewired with shortened attention spans and loss of empathy, because they spend too much time online. The Desultories, those whom Maryanne Wolf, cognitive neuroscientist at Tufts University, argued are losing the brain circuits honed by reading books and thinking about their contents as they spend more time on computers. "It takes time to think deeply about information and we are becoming accustomed to moving on to the next distraction," says Wolff. "I worry that the circuits that give us deep reading abilities will atrophy in adults and not be properly formed in the young." Atrophied, superficial, unempathetic, pointlessly hyperactive – who'd want to be a Desultory? In that sense, the desire to read longer novels is understandable. It's akin to the desire to write them. "I love having an alternate life to retreat into and to lose myself in," Donna Tartt told an interviewer recently. "I love being away from the world so long – so far out from shore. Eleven years." It doesn't take 11 years to read The Goldfinch, but it takes some commitment. David Sexton noted that when he was reading the ebook version of The Luminaries recently ("I couldn't face carting such a heavy object to and fro every day." Wimp) his Kindle measures his progress by percentages. "In the case of The Luminaries," he noted, "that means you can read for ages without seeming to make any progress at all." It's that big. 21 But how nice, in a way, to be so lost in a forest of text that you don't seem to make any progress in your journey out of it back into the real, and really boring, world. That said, Sexton was happy when he hit 100% and finished the bloody thing: The Luminaries was, for him, written by a "juvenile Kiwi AS Byatt". Ouch. AS don't buy it, more like. No wonder, either, that Netflix has done so well since it established itself in the UK last year: it dangles before us an escape from an irksome world. After you've watched one episode of Parks and Recreation, up pops a little box on screen saying the next episode starts in 12 seconds. One more episode wouldn't hurt, would it? Five hours later Lesley Knope is your role model; you want to lose your fingers in Ron Swanson's luxuriant retro-moustache. Then you dimly realise that you've forgotten to pick up your kids from school and/or that the beeping noise is that your boss has texted you 12 times wondering if you're planning to show up today. Perhaps subscribers have yielded to this importuning pop-box so readily as an antidote to the short-termism of the Desultories. And perhaps technology, which helped us become desultory and unfocused, also now facilitates greater concentration and focus. In Civilisation and its Discontents, Freud saw humanity oscillating between freedom and security. Today, nauseated by desultory freedom, we are flipping back to security – the long book, the immersive TV series, experiences deeper and richer than posting your "likes" on Facebook. Hey, maybe in future even marriages will last longer than they do now, as we get tired of the gimcrack claims of sexual novelty? Yeah, right. Let's not go nuts. Breaking Bad, just one of the many subtle dramas to be found on TV. Photograph: Allstar/HBO 22 The Long Good Read #guardiancoffee003 How to make the perfect onion bhajis Can another member of the fritter family beat the onion bhaji, do you eat them as a starter or a snack, and what do you serve with them? By Felicity Cloake The onion bhaji was probably my first introduction to the joys of Indian food back in the late 80s, so I feel I owe this simple snack a considerable debt of thanks. The word "bhajia" means fritter – in fact, they're just one small part of the wider pakora family, which encompasses all manner of good things (goat brain pakora stands out in my memory) fried in chickpea batter, but in Britain, a land never known for its subtle taste, the pungent onion variety rules supreme. Usually served as a snack in its homeland, generally with a nice cup of chai, bhajis are the stalwart of the starter selection here: a deep-fried appetite whetter for the myriad joys to come. At their best, they're almost ethereally light and addictively crisp. At their worst, they're stodgy and bland – as chef Cyrus Todiwala observes in his new book, Mr Todiwala's Bombay: "What you see in stores and supermarkets does not always represent the bhajia we Indians know." So just how do you guarantee great results? Felicity Cloake's perfect onion bhajis. Photographs: Felicity Cloake for the Guardian Onion Often lost in mass-produced versions, the bulk of the bhaji should be onion, rather than dough. Most recipes use yellow onion, sliced very thinly so it cooks through quickly, but food writer Simon Majumdar specifies white and Alfred Prasad, executive chef at the Michelin-starred Tamarind, goes for red. I find white too mild, and although I like the sweetness of the red versions, I miss the yellow onion's pungent flavour, so I'm going to stick with that. to cling to the onion, but not firm enough to form clumps of its own. Majumdar suggests letting the batter rest for an hour before use, much like a yorkshire pudding, presumably to allow the flours to absorb the moisture in the batter. I don't think this is desirable here, though: his coating is tough, but not particularly crisp, and one taster likens it (approvingly, I must add) to a Woolworths onion ring. Spices Batter Onions are onions, but where bhaji recipes diverge is in the batter that binds the slices together. Gram, or chickpea flour, is fairly standard, but Prasad and a brilliant little book called Flavours of Gujarat (which has been sitting on my parents' bookshelf for more than 20 years, waiting for this moment) recommend adding rice flour, presumably to make the batter crisper. For me, the difference between a great bhaji and a merely adequate one is in the crunch – as with all deep-fried foods, it should fight back – and Prasad's are particularly fiesty, so I'm going to adopt his 2:1 ratio of gram to rice flour. Perhaps more important is the liquid used, both in type and quantity. Water is obviously the first choice, but Nikita Gulhane, whose bhaji recipe features in Madhur Jaffrey's Curry Nation, also adds plain yoghurt, and Prasad stirs in a little melted butter. I like the rich tanginess of Gulhane's yoghurt, but I find it makes the batter a bit thick and gloopy, so I'm going to use Prasad's butter, plus Todiwala's lemon juice for flavour. The batters vary enormously in consistency: Gulhane's is a thick paste, while Majumdar counsels aiming for the texture of double cream. This makes all the difference to the finished result: the two thickest batters, from Gulhane and Flavours of Gujarat, produce rather doughy bhajis that seem to be more about the batter than the onion. They're tasty enough, but I prefer the more delicate coating of Todiwala, Prasad and Majumdar's versions. The guiding principle is that it should be thick enough The gram flour gives the batter a subtle nutty flavour, but subtle isn't what we're looking for here. Chillies are a popular addition, with Prasad and Todiwala plumping for fresh green chillies, and Prasad, Todiwala, Majumdar and Flavours of Gujarat sticking in dried chilli powder too. I prefer the cleaner, greener flavour of the fresh variety. Turmeric is also fairly standard, as much for colour as flavour. Gulhane and Prasad both add garlic and ginger to the batter, which lend it a pleasing and more interesting sweetness than Majumdar's sugar – as do Prasad's unusual, but very welcome, fennel seeds, which I prefer to Todiwala's sharper ajwain, or lovage seeds. I love the earthiness of his cumin seeds with the onion, though. Sesame seeds, as used in Flavours of Gujarat, seem an unnecessary addition. Fresh coriander, used by everyone but Majumdar, adds an attractive colour and a fresh, clean flavour to the batter, while curry leaves, as used by Prasad and Gulhane, contribute a herbal note. They're only worth buying fresh though, so if you can't find them, leave them out. Cooking It is very important to get the temperature of the oil right, as Todiwala explains: "Too hot [and] they will fry too fast and remain raw inside and gooey. Too cold and the results will be oily and soft." The fairly standard 180C seems about right – most recipes sug- gest dropping a piece of batter in there to test the heat, but if you do have a food thermometer, use it – it is far more reliable than the sizzle test if you're after perfect results. The perfect onion bhajis Felicity Cloake's perfect onion bhajis. (Makes 8) 60g gram flour 30g rice flour 1 tbsp ghee or butter, melted Juice of ¼ lemon ½ tsp turmeric 1 tsp cumin seeds, coarsely chopped ¼ tsp fennel seeds 1-2 hot green chillies (to taste), finely minced 2 tsp root ginger, finely grated 2 cloves of garlic, finely chopped Small bunch of coriander, chopped 2 fresh curry leaves, chopped (optional) 2 onions, halved, core removed and thinly sliced Vegetable oil, to cook Sift the flours into a mixing bowl, then stir in the ghee and lemon juice and just enough cold water to bring it to the consistency of double cream. Stir in the spices, aromatics and herbs and add salt to taste. Stir in the onions so they are well coated. Heat the oil in a deep-fat fryer to 180C, or fill a large pan a third full with oil and heat – a drop of batter should sizzle as it hits the oil, then float. Meanwhile, put a bowl of cold water next to the hob, and a plate lined with kitchen paper. Put the oven on a low heat. Once the oil is up to temperature, wet your hands and shape tablespoon-sized amounts of the mixture into balls. Drop into the oil, being careful not to overcrowd the pan, then stir carefully to stop them sticking. Cook for about four minutes, turning occasionally, until crisp and golden, then drain on the paper and put in the oven to keep warm while you cook the next batch. Serve with chutney or pickle. The Long Good Read #guardiancoffee003 23 Jack Monroe's frozen yoghurt recipe Jack Monroe's frozen yoghurt Jack Monroe's frozen yoghurt. Photograph: Graham Turner for the Guardian This simple dessert is a great way to stretch fresh berries, but it works brilliantly with cheaper frozen fruit, too. By Jack Monroe I first made these berry desserts with foraged blackberries and a few things from the fridge, but any berries will do. You can often get bags of mixed frozen berries far cheaper than their fresh counterparts, which are perfect for this simple dessert. (Makes 4 ramekins or lolly moulds)34p a portion 100g white chocolate, 30p 100g mixed frozen berries, 33p 150g soft cream cheese, 40p 300g low fat natural yoghurt, 33p Break up the chocolate and melt it gently in a mixing bowl over a pan containing a couple of inches of boiling water. Make sure the water doesn't touch the bowl, as too much heat will make the chocolate bitter. Remove the bowl from the heat, using a tea towel or oven glove. Add the berries, cream cheese and yoghurt and stir well to combine until smooth – the cheese will soften into the chocolate and yoghurt. Spoon into ramekin dishes or lolly moulds, and freeze for at least two hours. The lollies can be served as they are; ramekin dishes should be removed from the freezer 20 minutes before eating to thaw, or pinged in the microwave for a minute to soften. Replace the white chocolate with lemon curd for a sweet, zesty dessert. Dark chocolate and fresh chopped mint works well too. • For more recipe ideas, including using up remaining ingredients, see agirlcalledjack.com or follow @MsJackMonroe on Twitter. SonOfTheDesert I wonder which of the prices people will get worked up about today? pcdave98 Me too. *sits back and opens popcorn. 23p* FarsleyBantam I wish I could afford ramekins! londonhongkong In my day we didn't have ramekins. We had to hold the mixture in our hands and hope for snow to cool it. londonscot I think it might be the ramekins rather than the ingredients. Daily Mail fury - "Jack Monroe spent money on trendy french pots: british bowls not good enough for left wing, guardian reading, pro europe, big tv, single mum columnist" apologies for repeating all the rubbish that the mail spouts madwilfred You had snow...and hands?! You were lucky. gavshaky I use only home-grown, free-range ramekins. londonhongkong hahaha, I thought of topping you but I couldn't :). TheJoyOfEssex I make my froghurt in a wood fired Aga. notmuch I wish I could afford ramekins! There's a desert in sinsburys called GU that comes in ramekins. I suggest you go there check the best before date (they never sell them all) and buy them for around 10p onalongsabbatical They sell ramekins in Asda nowadays. Spotted 'em the other day when I was in there looking for a butter dish. No butter dish, though. SonOfTheDesert I have some ramekins that came attached to a fancy pudding when I bought them. And before anyone complains, these fancy puddings were almost out of date and marked down to about 50p. Emma Williams What on earth is a ramekin? To Google! onyourbike my mum has been collecting every ramekin that ever came with a fancy pre-made pudding for years, on last count we had 48! dianab actually over on another article the fuss is someone saying Jack unfairly pushes sainsburys dianab and if you don't want to buy said desserts in the nice ramekins, get a freind to give you the empties jonbryce http://direct.asda.com/ASDA-Elegant-Living-WhiteRamekin/001427700,default,pd.html They cost £1.50 each. Other suppliers exist. 24 The Long Good Read #guardiancoffee003 Photograph: Albert Gea/Reuters Michael O'Leary's 33 daftest quotes The Ryanair boss regularly causes an outcry with his unreconstructed, often foul-mouthed, statements. Here are some classic he-didn't-just-saythat moments from the past By Michael Hogan Despite them both wearing suits and helming huge commercial operations, Ryanair CEO Michael O'Leary isn't quite as well-loved as his namesake, X Factor host Dermot O'Leary. The 52-year-old multimillionaire aviation magnate is outspoken, unreconstructed and makes headlines every time he opens his mouth. Fasten your seatbelts for 33 of O'Leary's most turbulent utterances … 1 "Germans will crawl bollock-naked over broken glass to get low fares." 2 "The French have never produced a great philosopher. Great wine maybe, but no great philosophers." 3 "If drink sales are falling off, we get the pilots to engineer a bit of turbulence. That usually spikes sales." 4 On passengers who forget to print their boarding passes: "We think they should pay €60 for being so stupid." 5 "Anyone who thinks Ryanair flights are some sort of bastion of sanctity where you can contemplate your navel is wrong. We already bombard you with as many in-flight announcements and trolleys as we can. Anyone who looks like sleeping, we wake them up to sell them things." 6 "Ryanair brings lots of different cultures to the beaches of Spain, Greece and Italy, where they couple and copulate in the interests of pan-European peace." 7 "One thing we have looked at is maybe putting a coin slot on the toilet door, so that people might actually have to spend a pound to spend a penny in the future. Pay-per-pee. If someone wanted to pay £5 to go to the toilet, I'd carry them myself. I would wipe their bums for a fiver." 8 "Do we carry rich people on our flights? Yes, I flew on one this morning and I'm very rich." 9 To a Ryanair employee who dared to join the Twitter Q&A: "Get back to work you slacker or you're fired." 10 Opening a press conference to announce Ryanair's annual results: "I'm here with Howard Millar and Michael Cawley, our two deputy chief executives. But they're presently making love in the gentleman's toilets, such is their excitement at to- day's results." 11 On why his bride arrived 35 minutes late for their wedding: "She's coming here with Aer Lingus." 12 "You're not getting a refund so fuck off. We don't want to hear your sob stories. What part of 'no refund' don't you understand?" 13 "Screw the travel agents. Take the fuckers out and shoot them. What have they done for passengers over the years?" 14 "Why are we carrying 81 million passengers if we're this terrible? We have the lowest fares, we have brand-new aircraft, we have the most on-time flights. It sounds like kind of a fucking Mormon Moonie session but we do." 15 "The most influential person in Europe in the last 20 to 30 years has been Margaret Thatcher. Without her we'd all be living in some French bloody unemployed republic." 16 "We want to annoy the fuckers whenever we can. The best thing you can do with environmentalists is shoot them. These headbangers want to make air travel the preserve of the rich. They are luddites marching us back to the 18th century. If preserving the environment means stopping poor people flying so the rich can fly, then screw it." 17 On the British Airways/Iberia merger: "It reminds me of two drunks leaning on each other." 18 "MBA students come out with: 'My staff is my most important asset.' Bullshit. Staff is usually your biggest cost. We all employ some lazy bastards who needs a kick up the backside, but no one can bring themselves to admit it." 19 His response to the first questioner, a woman, during a live Twitter Q&A: "Nice pic. Phwoaaarr! MOL" 20 "All flights are fuelled with Leprechaun wee and my bullshit!" 21 "If global warming meant temperatures rose by one or two degrees, France would become a desert, which would be no bad thing. The Scots would grow wine and make buffalo mozzarella." 22 "I'm Europe's most underpaid and underappreciated boss. I'm paid about 20 times more than the average Ryanair employee and I think the gap should be wider." 23 On transatlantic Ryanair flights: "In economy, no frills. In business class, it'll all be free – including the blow jobs." 24 On Bertie Ahern: "I'm disrespectful towards authority. I think the prime minister of Ireland is a gobshite" 25 "The airline industry is full of bullshitters, liars and drunks. We excel at all three in Ireland." 26 "The airline business is it is mostly run by a bunch of spineless nincompoops who actually don't want to stand up to the environmentalists and call them the lying wankers that they are." 27 "People either see me as Jesus, Superman or an odious little shit. I think I'm Jesus. A prophet in his own time. 28 "Ryanair's biggest achievement? Bringing low fares to Europe and still lowering 'em. Biggest failure? Hiring me." 29 On a bomb scare in Scotland: "The police force were outstanding in their field. But all they did was stand in their field. They kept passengers on board while they played with a suspect package for two and three quarter hours. Extraordinary." 30 "I should get the Nobel peace prize – screw Bono." 31 "Nobody wants to sit beside a really fat bastard on board. We have been frankly astonished at the number of customers who not only want to tax fat people but torture them." 32 "I don't give a shit if no one likes me. I'm not a cloud bunny or an aerosexual. I don't like aeroplanes. I never wanted to be a pilot like those other platoons of goons who populate the airline industry." 33 And finally, O'Leary on readers of this very organ: "The chattering bloody classes, or what I call the liberal Guardian readers, they're all buying SUVs to drive around London. I smile at these loons who drive their SUVs down to Sainsbury's and buy kiwi fruit, flown in from New Zealand for Christ sakes. They're the equivalent of environmental nuclear bombs!"