REB_01_0008_TheGuide_UK_v5.indd 1 24/09/13 - Voyages-sncf

Transcription

REB_01_0008_TheGuide_UK_v5.indd 1
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VOYAGES-SNCF : ABOUT US
OUR DISTRIBUTION TOOLS
TRAIN OFFER
FREQUENTLY ASKED QUESTIONS
24/09/13 16:44
VOYAGES-SNCF :
ABOUT US
24/09/13 16:44
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
RAIL EUROPE HAS JOINED THE GROUP
VOYAGES-SNCF.COM
Rail Europe joined the group Voyages-sncf.com and took
its name on 24 April 2013. This change implies that
the player in rail distribution unites its strength
with Voyages-sncf.com, e-commerce
leader in France.
From now on all the B2B activities in
Europe are represented by a single offer
Voyages-sncf.eu, with a dedicated website
for the tourism professionals,
accessible on www.voyages-sncf.eu,
in 10 linguistic versions.
THE EUROPEAN RAIL EXPERTS
AT THE SERVICE OF TOURISM PROFESSIONALS
Our rail expert teams have developed a close relationship with tourism players - travel
agencies, tour operators, TMC’s, etc. - and European rail companies since 1995.
We propose a complete offer of rail products, for individual or group travel, in Continental
Europe: in addition to the national and international offer - TGV, Thalys, Eurostar, Intercités,
etc. -, our company also extends its train offer to other European companies and rail
operators: SNCB, CFL, NS, DB, CFF, NTV, Trenitalia, RENFE, etc.
Our teams operate on a network of more than 15,000 travel agencies and partner tour
operators who have access to the inventory of products marketed on our website dedicated
to tourism professionals www.voyages-sncf.eu, and GDS connections.
Our European headquarter is located in Brussels. Numerous branches and representations
in the Benelux, Germany, Poland, Switzerland, Italy and Spain cover Continental Europe
(besides France) from Portugal to Russia and Scandinavia to Turkey.
VOYAGES-SNCF.EU
THE GUIDE 2013
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THE GROUP VOYAGES-SNCF.COM,
EUROPEAN RAIL EXPERTS
The group Voyages-sncf.com is a major player in the tourism sector in Europe and an expert in
rail distribution and French destinations, with 650 employees of whom one third are dedicated to
Europe. Its turnover of 3.6 billion euro in 2012 is growing by 7%.
THE SNCF GROUP
The SNCF - Société Nationale des Chemins de fer Français - is one of the most important public
companies in France, in charge, among other things, of the commercial operation of passenger
and goods transport by rail.
THE SNCF IN FIGURES
The SNCF operates on approximately 32,000km of lines,
including 1,850km high speed and 14,800 km electrified lines.
Every day it makes about 14,000 trains circulate and it transports
1 billion people a year. SNCF is present in 120 countries.
32.000 km
14.000
1.850 km
1 billion
14.800 km
present in
of lines
high speed
electrified lines
VOYAGES-SNCF.EU
trains per day
people a year
120 countries
THE GUIDE 2013
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6
Brussels
3
1
HEAD OFFICE
Genève
2
1 VOYAGES-SNCF BENELUX
4
Chaussée de Charleroi, 112
B-1060 Brussels - BELGIUM
GDS FORCE :
eu_gds@eu.voyages-sncf.com
Cologne
OUR DIVISIONS IN EUROPE
5
Milan
Madrid
CUSTOMER SUPPORT :
eu_after_sales@eu.voyages-sncf.com
BRANCHES
1 VOYAGES-SNCF BENELUX
4 VOYAGES-SNCF ITALIA
Chaussée de Charleroi, 112
B-1060 Bruxelles - BELGIQUE
Via Vitruvio, 1
20124 Milano - ITALIA
SALES FORCE :
Rimmert GRYSEELS : rgryseels@eu.voyages-sncf.com
Jean-Pol DEGRAVE : jdegrave@eu.voyages-sncf.com
Tamara DEANGELI : tdeangeli@eu.voyages-sncf.com
SALES FORCE :
Géraldine MEDOU : gmedou@eu.voyages-sncf.com
Camilla PADOVANI : cpadovani@eu.voyages-sncf.com
Anna ROSSI : arossi@eu.voyages-sncf.com
CALL CENTRE : be_booking@eu.voyages-sncf.com
CALL CENTRE :
it_booking@eu.voyages-sncf.com
it_b2b@eu.voyages-sncf.com
(contacts, activation des comptes, anomalies)
GROUPS : be_groups@eu.voyages-sncf.com
2 VOYAGES-SNCF SWITZERLAND
Rue de Lausanne, 11-15 - Case postale 2034
1211 Geneva 1 - SWITZERLAND
SALES FORCE :
Ion BARRA : ibarra@eu.voyages-sncf.com
Pamela SYLVESTRE : psylvestre@eu.voyages-sncf.com
CALL CENTRE : ch_info@eu.voyages-sncf.com
5 VOYAGES-SNCF ESPAÑA
Calle Alcalá, 21 (1°Izd)
28014 Madrid - ESPAÑA
SALES FORCE :
Pascal LOILLIER : ploillier@eu.voyages-sncf.com
Aurélie LUCAS : alucas@eu.voyages-sncf.com
CALL CENTRE : es_reservas@eu.voyages-sncf.com
3 VOYAGES-SNCF DEUTSCHLAND
Bahnhofsvorplatz, 1
50667 Köln - DEUTSCHLAND
SALES FORCE :
Julien GSCHWIND : jgschwind@eu.voyages-sncf.com
Laure SAILLARD : lsaillard@eu.voyages-sncf.com
GROUPS : es_grupos@eu.voyages-sncf.com
6 RUSSIA & EASTERN EUROPE
CALL CENTRE :
Krystyna PUGET : kpuget@eu.voyages-sncf.com
Nadezhda SHUMKOVA : nshumkova@eu.voyages-sncf.com
CALL CENTRE : de_verkauf@eu.voyages-sncf.com
GROUPS : de_gruppenreisen@eu.voyages-sncf.com
VOYAGES-SNCF.EU
THE GUIDE 2013
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OUR LOCAL REPRESENTATIVES:
GSA (GENERAL SALES AGENTS)
Aeroclub
Valentin Vedyakin
vedyakin@aeroclub.ru
Moscow, Russia
LITUANIE
Vilnius
AVIAREPS
Nina O’ Loughlin
voyages-sncf.scan@aviareps.com
Stockholm, Sweden
POLOGNE
Katowice
RÉP. TCHÈQUE
Budapest
KMP
George Dmitriev
dmitriev@kmp.ru
Russia, Moscow
Perfect Tour
Anja Buzatu
anja.buzatu@perfect-tour.ro
Bucuresti, Romania
Tensi Aviation
Agnes Tanka
atanka@tensi.hu
Budapest, Hungary
VOYAGES-SNCF.EU
ROUMANIE
HONGRIE
Bucarest
Belgrade
FTB Latvia
Zaiga Kudule
zaiga@ftb.lv
Riga, Latvia
Jamadvice/HRG
Maria Ruseva
maria@jamadvice.eu
Sofia, Bulgaria
Kiev
UKRAINE
Prague
eSKY
Rafal Peczek
rafal.peczek@esky.pl
Katowice, Poland
Holiday M
Ekaterina Vlaskina
lana@holidaym.ru
Moscow, Russia
Moscou
LETTONIE
Riga
Aerotravel
Nicoleta Georgina Finteanu
nicoleta.finteanu@aerotravel.ro
Bucuresti, Romania
Danko
Victoria Egina
v.egina@danko.ru
Moscow, Russia
RUSSIE
Tallinn
ESTONIE
SUÈDE
Stockholm
SERBIE
BULGARIE
Sophia
DSBW
Gulia Grigoriadi
ticket@dsbw.ru / train@dsbw.ru
Moskow, Russia
VEDI TOUR
Anna Panina
panina@veditour.ru
Moscow, Russia
TMC
Alexey Grachev
alexey.grachev@tm-consulting.ru
Moscow, Russia
Via Kiev
Elena Fediv
fediv@viakiev.com.ua
Kiev, Ukraine
TMI
Karla Svobodova
svobodova@t-m-i.cz
Praha, Czech Republic
VIP Service
Ekaterina Skryabina
e.skryabina@vipservice.ru
Moscow, Russia
Tourinfo
Egor Baranovich
train@tgt.ru
Moscow, Russia
WRIS
Triin Laanes
triin@wris.ee
Tallinn, Estonia
Tsar Voyages
Natalia Lesko
nl@tsarvoyages.com
Moscow, Russia
ZigZag Travel
Dainius Juzakenas
dainius@zigzag.lt
Vilnius, Lituania
THE GUIDE 2013
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VOYAGES-SNCF.EU
THE GUIDE 2013
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1
2
The GDS (Global Distribution System)
Voyages-sncf gives you access to
the SNCF inventory through existing
booking tools ;
www.voyages-sncf.eu : Voyages-sncf
provides you with our own
distribution tool ;
3
4
The call centre : Voyages-sncf answers
your calls regarding complex individual
sales situations or group sales ;
VOYAGES-SNCF.EU
VOYAGES-SNCF HAS FOUR TOOLS
TO FULFIL ITS CLIENT MISSION:
The WBT (Web Booking Tools) :
Voyages-sncf enables companies to sell
the SNCF rail products directly from
their website, through web services.
THE GUIDE 2013
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A COMPARISON OF ASSETS :
GDS vs B2B
GDS
WWW.VOYAGES-SNCF.EU
Available 24/7;
Available 24/7;
c ommission;
a commission per online booking;
invoice to be paid by direct debit;
no minimum turnover required;
a
ccess to the complete domestic
and international offer ot the
SNCF (timetables, availabilities,
fares, …);
no subscription or installation
fees;
monthly invoice to be paid by
b
ooking possible until departure
of the train;
- direct debit for the Benelux,
Swiss, German, Spanish,
Catalonian and Italian markets
g
roup bookings possible up to 24
persons or even up to 60 persons
with accreditation;
- credit card for the Russian,
Spanish, Catalonian, Italian
markets and for the “other
countries”;
p
rofessional tool with possibility
to book e-tickets (e.g. Print@
Home Eurostar, the whole SNCF
offer, …) and the possibility to
travel ticketless, thanks to the
loyalty programs Grand Voyageur
and Thalys The Card;
a user friendly interface with
direct access to all timetables,
availabilities and fares of the
complete SNCF offer (TGV,
Thalys, Eurostar, …);
information about all SNCF trains
and services;
e
xclusive promotions;
d
edicated support: assistance
in the use of the GDS, specific
trainings, …
VOYAGES-SNCF.EU
access to all promotions
(exclusive internet);
information about all SNCF trains;
a professional team at your
service.
THE GUIDE 2013
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GLOBAL DISTRIBUTION SYSTEM (GDS)
WHAT IS A GDS?
The Global Distribution System is an online booking system that acts as an intermediary
between buyers (travel agencies in particular) and providers (hotels, airlines, car rental
companies, etc.) in the tourism and business travel market.
It books a resource or a service for a person or a group in real time .
In our markets, the used GDS are:
• Amadeus
• Galileo
• Sabre
ITS STRONG POINTS
• Access to the complete national and international SNCF offer in real time. Also facility to
book domestic journeys in Europe ;
• conditional access to RIT rates;
• conditional access to Corpo rates;
• bookings possible up to 1 h before departure. A fully booked train is no longer displayed on
the availability screen;
• group bookings from 10 to 24 pax. Possible up to 60 pax, with accreditation. Over 60 pax,
the request is processed by the Groups cell ;
• e-ticket available for the whole TGV offer (exclusivity) ; Ticketless Thalys ; Print@Home
Eurostar ;
• collection from Self Service Terminal possible ; Ticketless Thalys, with The Card ; Ticketless
Grand Voyageur ;
• facility to issue train tickets in the agency;
• facility to issue season tickets, commercial cards and loyalty Voyageur cards;
• after sales facility (exchanges/refunds) ;
• facility to consult timetables, prices, availabilities, etc. without mandatory booking ;
• facility to take options, up to 7 days;
• facility to directly access the client’s profile without having to enter all his personal
information;
• facility to print daily and monthly sales reports ;
• despatch of a Periodical Operation Status (ROP), for regular checks of the sales and after
sales operations, without waiting for the invoice;
• monthly invoices payable by direct debit ;
VOYAGES-SNCF.EU
THE GUIDE 2013
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• no installation or operating costs;
• minimum turnover required;
• link to Self Booking Tools (SBT) possible (cf. Self Booking Tools).
DO YOU HAVE A GDS AND DO
YOU WANT TO WORK WITH US?
NOTHING COULD BE EASIER. You only
need to get in touch with your Voyages-sncf
sales agent. After signature of the contract, an
application for accreditation is introduced with
the SNCF that opens the access to the Socrate
inventory. The activation period usually takes
6 weeks.
Thereafter our dedicated teams will be
pleased to assist you day-to-day: training will
be organised; you will continuously receive
communications on technical, operational and
commercial subjects.
VOYAGES-SNCF.EU
THE GUIDE 2013
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WWW.VOYAGES-SNCF.EU
WITH VOYAGES-SNCF,
OUR KNOW-HOW BECOMES STRONGER
•
•
•
•
•
A new site, more modern, clearer, more user-friendly;
more offers and up-to-date news;
better structured product pages;
8 linguistic versions: French, English, Dutch, German, Italian, Spanish, Catalan, and Russian;
even more practical « useful info ».
• Easy interface, booking in a few clicks;
• access to the complete national and international SNCF offer in real time.
Also possible to book domestic journeys in Europe;
• bookings for immediate departure possible. A fully booked train is no longer displayed on
the availability screen;
• group bookings up to 9 pax. Higher than that, the request is processed by the Groups cell,
on the duly completed form, available on www.voyages-sncf.eu;
• e-ticket available for the whole TGV, Thalys and Eurostar offer;
• collection from Self Service Terminal possible ; Ticketless Thalys, with The Card ;
Ticketless Grand Voyageur coming soon;
• posibility to book season tickets and commercial cards;
• posibility to consult timetables, prices, availabilities, etc. without booking necessary;
• posibility to take up to 48h options, soon up to 7 days;
• access to the history of orders via the client account on www.voyages-sncf.eu;
• monthly invoices payable by direct debit;
• online payment possible by credit card (Visa, MasterCard);
• free subscription, no installation costs;
• no minimum turnover required.
AND ALWAYS …
ATTENTION : PARTICULARITIES OF THE SITES « RUSSIA » AND « OTHER COUNTRIES »
These sites enable booking of tickets that can only be issued in PDF format (e-Ticket) or from Self Service
Terminals (French stations, Luxembourg city, and London St-Pancras for Eurostar tickets).
Any other request is automatically redirected to the GSA list, who will process the file through their
Euronet system.
Booking of cards, season tickets and passes is not possible on these two sites.
Payment method: only online
VOYAGES-SNCF.EU
THE GUIDE 2013
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DO YOU WANT TO BECOME AN ACCREDITED AGENT?
You haven’t registered yet?
Visit www.voyages-sncf.eu and create your account.
ATTENTION : For your registration to be considered, you imperatively must be a travel agency.
VOYAGES-SNCF.EU
THE GUIDE 2013
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WEB BOOKING TOOLS (WBT)
WHAT IS A WBT ?
Web Booking Tools are Internet solutions that allow online travel agencies to present
the Voyages-sncf rail offer to their customers.
This offer is complementary to other existing offers in other tourism sectors - hotels, airlines,
etc. -, and thus enables online travel agencies to present a complete offer to their customers.
1
2
3
Destined for clients wishing
minimum integration on their
site, with no specific needs in
terms of functionality.
This offer provides a booking
tool to an online agency for
the sale of rail products.
The site has the agency’s
colours but cannot be
adapted to specific needs.
Gives the agency the
opportunity to incorporate
pre-structured HTML bricks,
thus enabling optimal
compliance with the graphic
layout of the site.
Destined for agencies wishing
to integrate the rail offer in a
complex professional system
such as Dynamic Packaging.
Web Services allow the
agency to directly connect
to inventories and carry
out searches and bookings
independently.
WHITE LABEL
Whitelabel:
A standardised booking
engine to consult and book rail
products on the partner’s site.
Also possible to add a logo
and change colours.
RAIL ENGINE
Railengine - Resa +:
An engine structured from
jointly preset HTML blocks.
The partner can apply graphic
changes and manage a more
exhaustive offer including
more than just rail offers.
WEB SERVICES
Our offer is structured around three models, each with a different level of flexibility:
Web Services :
Voyages-sncf provides access
to development codes (HTML).
That enables total flexibility to
define the distribution strategy,
have total control over the look
and feel and manage a great
volume of bookings.
Web Services
Rail Engine
White label
VOYAGES-SNCF.EU
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VOYAGES-SNCF.EU
THE GUIDE 2013
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OUR OFFER
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VOYAGES-SNCF.EU
THE GUIDE 2013
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OUR RAIL OFFER,
THE MOST COMPLETE IN EUROPE
England
AMSTERDAM
Brest
Angers
Nantes
La Rochelle
Tours
Mâcon
Lyon
Santiago de Compostela
Lourdes
Valladolid
Portugal
Huesca
MADRID
Zaragoza
Toledo
Lisboa
Barcelona
Konin
WARSZAWA
Poland
Czech Republic
Basel
Genève
Austria
WIEN
Switzerland
BUDAPEST
Milano
Avignon
Aix-en-provence
Montpellier
Cannes Nice
Marseille
St-Raphaël
Perpignan
Toulon
Katowice
München
Zürich
Belfort
BERN
Interlaken
Lausanne
Reggio
Emilia
Nîmes
Figueres
Kutno
Stuttgart
Torino
Toulouse
Poznań
PRAHA
Valence
Hendaye
Burgos
Germany
Strasbourg
Mulhouse
Dijon
France
Rzepin
Saarbrücken
Orléans
Bordeaux
Ourense
Metz
Nancy
Poitiers
Angoulême
Coruña
Reims
Le Mans
Moscow
Świebodzin
Frankfurt
LUXEMBOURG
PARIS
Rennes
Moscow
BERLIN
Duisburg
Antwerpen
Essen
BRUSSELS Liège
Düsseldorf
Lille
Köln
BelgiumAachen
St-Malo
Quimper
Netherlands
Rotterdam
Genoa
Hungary
Venezia
Padova
TGV
Bologna
Thalys
Eurostar
Firenze
TGV/ICE
OUR OFFER
LONDON
Ebbsfleet
Ashford
Calais
TGV Lyria
Italy
Elipsos
Italo
ROMA
Spain
Sevilla
RZD
Valencia
Albacete
Córdoba
Alicante
RENFE AVE
Napoli
Salerno
RENFE Lusitania
TGV France-Spain
Berlin-Warsaw Express
Malaga
VOYAGES-SNCF.EU
THE GUIDE 2013
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VOYAGES-SNCF.EU
THE GUIDE 2013
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TGV
TGV* is a high speed train that can attain speeds of 320km/h
on specific lines (high speed lines).
ON BOARD COMFORT
1ST CLASS
Optimal comfort, spacious and adjustable seats
Power sockets available
Seating types
SOLO
1 separate
window seat
OPPOSITE DUO
2 opposite seats
SIDE BY SIDE DUO
2 seats side by side
CLUB
4 opposite seats
SPACE FOR WHEELCHAIR PASSENGERS
2ND CLASS
Pleasant, always comfortable
Adapted to all types of passengers, including families
Seating types
SQUARE
4 opposite seats
with fold-down table
FAMILY SPACE
4 opposite seats with
fold-down table;
nursery nearby
KIOSK
seats at the end of
carriages 8 and 1
OUR OFFER
SIDE BY SIDE DUO
2 seats side by side
ON BOARD SERVICE
Reserved space in each TGV
Space in 1st class
Pre-booking required, with a 2nd class ticket
2 suitcases per passenger (max. 30kg each), + 1 piece of hand luggage
Spaces reserved for baggage items on board
Large choice of meals and sweets, to be enjoyed in the TGV bar or at your seat
Dismantled bicycle transported in a specific bag = hand luggage
Assembled bicycle possible depending on train and availability
* TGV is a SNCF deposited trademark.
VOYAGES-SNCF.EU
THE GUIDE 2013
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TGV PRO
Application scope: trains with mandatory booking
Class: 1st or 2nd class
Journey type: single or return
Exchange and refund facilities
Dedicated points of contact : Express Pro Line ; in some stations, Express Pro Terminals ;
Express Pro Counters ; TGV Pro Reception
Exclusive Pro 1st : access to SNCF lounges ; Pro 1st Space; on some routes catering at your seat
Is part of the Voyageur programme: yes
TGV AT ROISSY-CHARLES DE GAULLE AIRPORT
TGV station at the centre of Roissy-Charles de Gaulle airport
Numerous TGV connections between the airport and Brussels, Aix-en-Provence, Angers,
Avignon, Bordeaux, Grenoble, Le Mans, Lille, Lyon, Marseille, Montpellier, Nantes, Nîmes,
Poitiers, Rennes, Toulouse, Tours, Valence, …
Allocate some time for both the outward and return journey for the train + plane connection
Belgium
Dunkerque
Calais Ville
Calais-Frethun
St-Omer
Hazebrouck
Béthune
Lens
Boulogne/mer
Arras
Cherbourg
Caen
Lannion
Brest
Landerneau
Morlaix
Plouaret-Trégor
Guingamp
St-Brieuc
Quimper
Lisieux
Lamballe
Dol
Vitré
Laval
Redon
Sablé/Sarthe
Vannes
Mantes-laJolie
PARIS
Versailles
Massy-Palaiseau
Massy-TGV
Valenciennes
Aéroport
CDG-TGV
CharlevilleMézières
LUXEMBOURG
Thionville
Sedan
Rethel
Metz
Reims
ChampagneArdenne-TGV
Châlon-enChampagne
Marne-la-ValléeChessy-TGV
St-Diédes-Vosges
Remiremont
Dole
Dijon
Futuroscope
Beaune
Vierzon
Châteauroux
Mouchard
Frasne
Châlon-surSaône
France
Ruffec
Surgères
Angoulême
Limoges
Genève
Bellegarde
Bourg-en-Bresse
La Souterraine
Culoz
Lyon
St-ExuperyTGV
Lyon
La Teste
Arcachon
St-MichelValloire
Montélimar
Agen
Orange
Montauban
Nîmes
Orthez
Bayonne
Grenoble
Facture
Dax
Biarritz
St-Jean-de-Luz
Hendaye
Irun
Evian-les-Bains
Annemasse
Cluses
Sallanches
St-Gervais-les-Bains
Annecy
Albertville Bourg-St-Maurice
Valence Ville
Brive-la-Gaillarde
Libourne
Switzerland
Thonon-les-Bains
Landry
Aime-la-Plagne
Chambery
Moutiers-Salins
St-Jean-de-Maurienne
St-AvreModane
la-Chambre
St-Etienne
Valence-TGV
Rhône Alpes Sud
Bordeaux
Pontarlier
Vallorbe
Mâcon
Mâcon-TGV
Poitiers
Niort
La Rochelle
Mulhouse
Besançon
Châtellerault
La Roche/Yon
Strasbourg
Colmar
Montbard
Le Creusot-TGV
Les Sables
d’Olonne
Saverne
Sarrebourg
Lunéville
Epinal
Neaufchâteau
Les Aubrais- LarocheOrléans
Migennes
St-Pierre-des-Corps
(Tours)
LorraineTGV
Bar-le-Duc
Vitry-leFrançois
Tours
Saumur
Forbach
Meuse-TGV
Nancy
Melun
Fontainebleau
-Avon
Sens
Vendôme-TGV
Angers
Ancenis
La Baule-Escoublac St-Nazaire
Le Croisic
Pornichet
Nantes
Le Pouliguen
Savenay
ConflansFin-d’Oise
Le Mans
Rennes
Quimperlé
Auray
Evreux
St-Malo
Rosporden
Lorient
Rouen
BRUXELLES
Lille Europe
Douai
TGV
HautePicardie
Yvetot
Le Havre
Tourcoing
Roubaix
Croix Wasquehal
Pau
Montpellier
Toulouse
Tarbes
Lourdes
Béziers
Carcassonne
Agde
Sète
Narbonne
Arles
Miramas
Aix-enProvence-TGV
Vintimille
Menton
Avignon Centre
Avignon-TGV
Nice
Monaco
Les Arcs- Cannes
Draguignan
Antibes
Marseille
St-Raphaël-Valescure
Toulon
Hyères
Perpignan
Spain
TGV
VOYAGES-SNCF.EU
THE GUIDE 2013
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INTERCITÉS
This offer covers the former denominations Téoz, Lunéa, Intercités
and Corail.
DAY INTERCITÉS
ATTENTION : Some trains are accessible without
booking, with an open ticket. However, if the client
wishes to travel during peak periods, booking is
recommended.
NIGHT INTERCITÉS
the ideal solution to enjoy a short or
medium break.
ON BOARD COMFORT
ON BOARD COMFORT
1ST CLASS
1ST CLASS
Reclining seats
Padded head rest with side support,
foot rest
Power sockets accessible from most seats
Compartment with 4 large sleepers
Private space in 1st class: booking
of a complete compartment
2ND CLASS
Spacious and bright
Individual reading lamps
ON BOARD SERVICE
3 compartments of 6 seats
specially equipped for families
Play area for children
Space for 4 people with limited
mobility and 4 escort travellers
Bicycle Space available
by booking at the station or
by phone
Luggage spaces available in
each carriage
High quality mobile catering
service in 1st and 2nd class
Large selection of sandwiches,
hot and cold drinks, chef-quality
meal trays, confectionery etc.
VOYAGES-SNCF.EU
Compartment with 6 comfortable sleepers
Private space in 2nd class: booking of
a complete compartment
Presence of 4 paying passengers required
RECLINING SEAT
Air conditioned carriage
Seats with adjustable backrests, reclining to 45°
Adjustable head rest, foot rest
OUR OFFER
2ND CLASS
ON BOARD SERVICE
No/Few stops from midnight to
5.30 am, so as not to disturb the
passengers’ sleep
More staff for reception and
assistance during the whole
journey
Option to book private space in
1st or 2nd class
All-women compartments
Services carriage with Info point,
automatic vending machines
with sweets, hot and cold drinks,
Bicycle space
THE GUIDE 2013
24/09/13 16:44
INTERCITÉS PRO
Flexible exchanging and refunding;
Direct Exchange; Express Pro Counters
Résa Parking Pro ; Train + Car rental
Access to Grand Voyageur Lounges
Boulogne-sur-mer
Belgium
Cherbourg
Quimper
Dieppe
Amiens Cambrai
Le Havre
Maubeuge
Deauville
Charleville-Mezières
Caen
St-Quentin
Rouen
Granville
Rennes
Redon
Reims
PARIS
Evreux
Metz
Le Mans
Nantes
Vitry-Le-François
Troyes
Tours
Poitiers
La Rochelle
Chateauroux
Chaumont
Vierzon
Bourges
Dijon
France
Saintes
Royan
Orléans
Angoulême
Perigueux
Brive-La-Gaillarde
Bayonne
Dax
Lyon
ClermontFerrand
Switzerland
Genève
St-Gervais
Chambery
Rodez
Toulouse
Tarbes
Lourdes
Carcassonne
Gap
Montpellier
Narbonne
Spain
Belfort
Bourg-St-Maurice
Montauban
Hendaye
Pau
Nevers
Strasbourg
Mulhouse
Vezoul
St-Germain-des-Fosses
Vichy
Limoges
Bordeaux
Nancy
Lûchon
Latour de Carol
Cannes
Marseille
Perpignan
Toulon
Briançon
Nice
Antibes
St-Raphaël
Intercités day train
Intercités night train
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
SEASON TICKETS AND COMMERCIAL CARDS
FLAT RATE SEASON TICKET
Unlimited travel :
on a specific route (weekly or monthly Fixed Rate)
on all the SNCF lines, outside Ile-de-France (monthly Fixed Rate)
Only the booking is payable
It consists of:
a nominal ID card, with photo, without mention of route or class,
a weekly or monthly Fixed Rate on a specific route
a booking, mandatory on TGV and some Intercités trains,
optional on some Intercités and TER.
FREQUENCY SEASON TICKET
50% guaranteed discount on the TGV Pro 1st and 2nd prices
Access to all the services included in the TGV Pro prices,
depending on the chosen comfort
OUR OFFER
It consists of:
a nominal card valid for 3 years,
the Fréquence voucher, with a variable price depending
on its validity duration (3, 6, 12 months), the route (specific
route or all the SNCF lines outside Île-de-France), and the
chosen class
THE COMMERCIAL CARDS
Child + Pass
VOYAGES-SNCF.EU
Youth Pass
Weekend pass
Senior + Pass
THE GUIDE 2013
24/09/13 16:44
international trains
trains with
mandatory booking
other trains
VOYAGES-SNCF.EU
Youth Pass
young adults (18 to 27 years)
any person (no age limit) making
a return journey of at least 200
km during the weekend
Weekend pass
25% guaranteed during white periods (peak) and 50% guaranteed during blue periods (off-peak)
25% guaranteed and up to 50% (60% for the Youth Pass) subject to available seats
teenagers (12 to 17 years)
a single card for two separate groups
any person aged 60 and over
Senior + Pass
25% discount on the Railplus routes
N/A
25% discount on Railplus
services
Nominal and non transferrable card, valid for 1 year (except Youth Pass bought in the 27th year*) for an unlimited number of journeys in France, in 1st or 2nd class.
- from 1 to 4 travel companions - last minute offers: tickets at tiny prices exclusive for Youth Pass on - 1 adult travel companion at the - 4 0% guaranteed in 1st class on
same fare (no parental relation direct routes by TGV, Intercités
TGV and Intercités, only accessible online
at the same fare (no parental
and TER
required)
- TGV bar: Smart menu at 6 EUR instead of 6.90 EUR
relation required)
-R
enewal bonus: card at
xtension of the weekend
- 20 EUR annual discount on
-u
ne carte accessible jusqu’à la - e
- discounts with partners reduced price for holders of
condition to any route
TGV Family
veille des 28 ans
- card accessible up to the day
the
Senior Pass reaching expiry
including
at
least:
- the start of validity of the pass
es offres accessibles jusqu’à
for sports and leisure up to day - d
date (promo implemented
> the night from Fri to Sat or,
can be, at the latest, the day
la veille des 28 ans
before
after launch promotion)
> the day of Sat or,
before the 12th birthday of the before the 28th birthday
-A
vis : location autorisée dès 19
> the night from Sat to Sun or,
holder (who then continues to the 18th birthday
ans (au lieu de 21 ans) avec 1
>
the
day
of
Sun
or,
benefit from the pass and the - offers accessible up to the day
an de permis minimum
> the night from Sun to Mon
combined child discount in his/
+ s upplément jeune conducteur
her 12th year)
offert
- TGV Bar: Child menu at 5 EUR
instead of 6 EUR
- On board catering: 15% discount on the TGV bar menus and catering trolley on Intercités.
- Luggage at home: 25% discount from the 2nd piece of luggage (new for Child + pass, Youth and Weekend pass)
- train + car rental: up to 10% additional discount + 2 free options per rental (baby seat, booster seat or additional driver)
- train + hotel: free breakfast for weekend stays (Fri,Sat, Sun)
- children from 4 to 12 years pay
no
half the adult fare (combined
(Although this card has no age
with child discount)
no
no
no
restrictions, a combination with
- the - 4 years holder can book
child discount is not authorised)
without purchase of Forfait
Bambin
- ticket on train with mandatory booking: free before D, charged 3 EUR from D before H, non exchangeable from H, except tolerance in case of missed train up to H+1
(charged 3 EUR)
- ticket on train with optional booking: without deduction before H, non exchangeable from H except tolerance in case of missed train up to H+1
- e-ticket on train with optional booking: without deduction before H, non exchangeable from H except allowance missed train up to H+1
- ticket without booking: without deduction before the 1st day of validity of the ticket and during validity to obtain (on the whole or part of the initial route) a ticket with
booking, a lower deduction or an upgrade. 10% will be withheld in all other cases
- card: refundable before start of validity but 10% will be withheld. Non refundable after start of validity
- ticket on train with mandatory booking: free before D, charged 3 EUR from D before H, non refundable from H
- ticket on train with optional booking: without deduction before H, non refundable from H
- e-ticket on train with optional booking: without deduction before H, non refundable from H
- ticket without booking: 10% will be withheld
Any stolen or lost card can be replaced with a duplicate (price: 10 EUR as of 1 August 2012)
75 €
50 €
75 €
65 €
N/A
any child from 0 to 12 years
travelling in company
Child + Pass
* when a young person buys the Youth pass after his/her 27th birthday, the pass is valid less than 1 year (until the day before his/her 28th birthday)
Copies/duplicates
Price as of 25/09/2012
Refund conditions
Exchange conditions
Child fare
Common benefits of the
passes
Validity
Validité
Discount
Target (age indicated
corresponds to the
required age at time of
purchase)
Name of the pass
SUMMARISING TABLE
OF DISCOUNT CARDS
THE GUIDE 2013
24/09/13 16:44
VOYAGEUR PROGRAM
The Voyageur program is designed for all our customers who travel
by TGV and/or Intercités, irrespective of the fare they use.
SUBSCRIPTION TERMS
Be at least 12 years old
provide a valid e-mail address,
reside in Metropolitan France, in Germany, in Italy, in Spain,
in Portugal, in Switzerland, in Luxembourg, in Belgium, in the
Netherlands, in the United Kingdom, in Ireland, in Austria, in the
Principality of Monaco, Vatican city, or in the Republic of San Marino.
Free subscription for all, personal and nominal
Valid for life, subject to at least one purchase every 18 months
SUBSCRIPTION IS POSSIBLE :
on www.voyages-sncf.eu :
in SNCF stations and shops
in authorised SNCF travel agencies
THE CARDS
OUR OFFER
are personal, nominal and non-transferrable
do not include a photo
For more information, please contact your sales agent, or go to www.voyages-sncf.eu
or www.programme-voyageur.sncf.com.
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
VOYAGES-SNCF.EU
THE GUIDE 2013
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TGV BRUSSELS
FRANCE
Thirty French cities accessible at high speed on departure
from Belgium
Each day, services to the south-west, the north and
the Mediterranean, but also Brittany, Bourgogne and
Franche-Comté, or the Alps and the Hautes-Alpes
(with transfers)
ON BOARD COMFORT
Optimal comfort, modern design, original shapes and colours
Reclining seats, designed with the passenger’s well-being in mind
Head rest, folding tray, foot rest, personal reading lamp
ON BOARD SERVICE
Space located in 1st class
Space accessible by pre-booking only with a 2nd class ticket
Travel escort possible
4 opposite seats, isolated from the rest of the carriage
Seats and trays can be folded to create a larger playing area
Trays can be transformed into board games (only in certain trains)
Nursery nearby with nappy change table and bottle heater
2 Office spaces on the 2nd class platforms (only in certain trains)
OUR OFFER
Balanced and varied menu, adapted to everyone’s taste
Hot meals, large selection of drinks
Hot and cold drinks , snacks, automatic sweets dispenser
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
TGV BRUSSELS
FRANCE
BRUSSELS
Lille
Belgium
TGV Haute Picardie
PARIS Aéroport Charles de Gaulle
Marne-La-Vallée (Disneyland Paris)
France
Lyon
Valence TGV
Narbonne
Nîmes
Avignon TGV
Montpellier
Aix-en-Provence TGV
Agde
Nice
Sète
Cannes
Béziers
Marseille
Antibes
St-Raphaël
Perpignan
Toulon Les Arcs
TGV Bruxelles - Province
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
TGV LUXEMBOURG
PARIS
Up to 6 daily return services
Journey time: 2h06*
TGV LORRAINE
TGV station between
Metz and Nancy
more than 22 destinations
departing from
Lorraine TGV
Numerous direct
connections to the west,
east and north of France
(in particular Poitiers, Lille, Nantes,
Reims, Le Mans)
ON BOARD COMFORT
Reclining seats, designed with the passenger’s well-being in mind
Head rest, folding tray, foot rest, personal reading lamp
ON BOARD SERVICE
Space located in 1st class
Space accessible by pre-booking only with a 2nd class ticket
Travel escort possible
4 opposite seats, isolated from the rest of the carriage
Seats and trays can be folded to create a larger playing area
OUR OFFER
Trays can be transformed into board games (only in certain trains)
Nursery nearby with nappy change table and bottle heater
2 Office spaces on the 2nd class platforms (only in certain trains)
Balanced and varied menu, adapted to everyone’s taste
Hot meals, large selection of drinks
Hot and cold drinks , snacks, automatic sweets dispenser
*
2h06 : fastest journey time
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
TGV LUXEMBOURG
PARIS
Belgium
LUXEMBOURG
PARIS
Thionville
Metz
Meuse TGV
France
TGV Luxembourg – Paris
TGV LORRAINE
England
LONDRES
Belgium
Lille
BRUSSELS
TGV Haute Picardie
PARIS
Rennes
Laval
PARIS
Aéroport CDG-TGV
Meuse TGV
Marne-laVallée TGV
Nantes
LUXEMBOURG
Reims
Le Mans Massy TGV
ChampagneArdenne TGV
Lorraine TGV
Strasbourg
Angers
St-Pierre-des-Corps
(Tours)
Nancy
Mulhouse
Poitiers
Angoulême
France
Lyon
Bordeaux
Marseille
TGV Lorraine
Direct connections by high speed train
Direct connection by coach
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
TGV/ICE GERMANY
FRANCE
By TGV, from München, Stuttgart, Karlsruhe to Paris.
By ICE, from Frankfurt, Mannheim, Saarbrucken to Paris.
TGV : ON BOARD COMFORT AND SERVICES
Reclining seats, head rest, foot rest, personal reading lamp
220 V power sockets in 1st class
220 V power sockets in 2nd class on the Paris - Frankfurt service
Multilingual staff
Family Space, trays transformable into board games
Light meal served in 1st class for journeys longer than 1 hour
Bar carriage
NEW : CONNECTION FRANKFURT
MARSEILLE
On 23 March 2012, SNCF and DB have made an additional step in their cooperation, with the launching of a
daily TGV connection between Frankfurt and Marseille on the LGV Rhine-Rhône. This service is operated by the
new, latest generation TGV Euroduplex with two levels, and a total of 509 seats on board.
ICE : ON BOARD COMFORT AND SERVICES
VOYAGES-SNCF.EU
OUR OFFER
Leather armchairs in 1st class
Panoramic carriage in 1st class
Power sockets in 1st and 2nd class
Audio-visual system in 1st class, audio in 2nd class
Restaurant carriage
THE GUIDE 2013
24/09/13 16:44
TGV/ICE GERMANY
FRANCE
Germany
Frankfurt a.M.
Kaiserslautern
Mannheim
Saarbrücken
PARIS-EST
Karlsruhe
Forbach
Stuttgart
Augsburg
BadenBaden
Strasbourg
Ulm
Belfort
France
Mulhouse
München
Besançon
Chalon-s-S.
Lyon
Avignon
Aix-en-Provence
Marseille
TGV / ICE France - Germany
VOYAGES-SNCF.EU
THE GUIDE 2013
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TGV LYRIA
Daily connecting the main Swiss cities (Basel, Geneva,
Lausanne, Bern, Zurich, etc.) to Paris
FROM 9 DECEMBER 2012:
TGV Lyria serves Interlaken
TGV Lyria connects the South of France to Geneva and serves the cities of
Marseille, Nice and Montpellier.
TGV Lyria expands its network with departures in the region Nord-Pas-deCalais, by launching a weekly return service Lille-Brig, with excellent Eurostar
connections from and to London and Brussels.
ON BOARD SERVICE
Space located in 1st class, carriage 1 or 11
Accessible disabled toilets
4 opposite seats in 2nd class
Folding seats and tables to park a buggy
Snacks: sandwiches, hot/cold regional meals, salads, children’s menu,
hot/cold drinks, sweets
Small pets (max. 2/pers)
« Normal Adult » ticket required per additional carrier
Dismantled bicycle transported in a specific bag = hand luggage, free
Assembled bicycle possible with Train + Velo service
To reserve a bicycle hook or a parking space in the Bicycle space, book your «bicycle»
at the same time as your «passenger» ticket.
OUR OFFER
Transport in a pet carrier (max. dimension 45x30x25cm)
Police and customs checks when crossing the border:
on the routes Lausanne-Paris, Bern-Paris, and Zurich-Paris ;
in Geneva station on the route Geneva-Paris.
You will need to show an identity card or a passport.
NEW : LYRIAPREMIÈRE
New services included in the price for 1st class customers: high quality cold menu served at your seat,
international newspapers.
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
TGV LYRIA
PARIS
Germany
Mulhouse
Dijon
Besançon
France
Belfort
Basel
Neuchâtel
Dole
Pontarlier
Vallorbe
Lausanne
Frasne
Bourg-en-Bresse
Bellegarde
Nurieux
Lyon
Part-Dieu
Thoune
Spiez
Montreux
Aigle
Loèche
Genève
Zürich
BERN
Sierre
Martigny Sion
Viège
Interlaken
Switzerland
Brigue
Valence TGV
Nîmes
Montpellier
Avignon TGV
Aix-en-provence TGV
Cannes
Marseille
TGV Lyria
Antibes
Toulon
VOYAGES-SNCF.EU
Nice
St-Raphaël-Valescure
TGV Lyria Snow
TGV Lyria new connection
since 09/12/2012
THE GUIDE 2013
24/09/13 16:44
TGV ITALY
FRANCE
Up to 3 daily connections between Paris, the region
Rhône-Alpes, and Italy
ON BOARD COMFORT
Individual power sockets in 1st and 2nd class
ON BOARD SERVICE
Space for 3 people with limited mobility and 3 escort travellers
Space located in carriage 1
4 x 4 opposite seats, isolated from the rest of the carriage
Foldable seats and drop-down trays
Nursery nearby with nappy change table in carriage 7
2 Office spaces installed in 2nd class (carriages 6 and7)
Accessible without booking
Meals at your seat in 1st class (service not included in the ticket price)
Bookings taken by the restaurant staff, directly from the passengers
Mobile catering in 1st and 2nd class
OUR OFFER
Bar in carriage 4
Max. two suitcases and one hand luggage per passenger
Dismantled bicycle transported in a specific bag (max. 120 x 90cm) = no additional
booking
Weight under 6kg = free if transported in a pet carrier or basket
Weight over 6kg = buy a ticket at « Animal » rate
CUSTOMER ASSISTANCE IN ITALY
Dedicated Call Centre in Milan :
+39 (0)2 40 32 64 35
Direct International Line :
+33 (0)892 35 35 35
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
TGV ITALY
FRANCE
PARIS GARE DE LYON
France
Bourg-en-Bresse
Mâcon
Lyon St-Exupery
Aix les Bains
Chambery
St-Jean-de-Maurienne
Modane
Bardonecchia
Oulx
Torino P Susa
Milano P Garibaldi
Novara
Vercelli
Italy
TGV France - Italy
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
TGV SPAIN
FRANCE
Up to 2 daily return journeys Paris Figueras Vilafant
E-ticket available for this connection
Soon: complete opening of the line to Barcelona
NEW
The high-speed line between Barcelona and Figueres Vilafant has been in operation since the 9th of January 2013.
As a result, some AVE trains from Madrid that used to stop at Barcelona Sants, now have Figueres Vilafant as their
final destination. This high-speed train connection will reduce travel times, allowing AVE trains to reach Barcelona
in only 50 minutes and Madrid in 3 hours and 50 minutes.
ON BOARD COMFORT AND SERVICES
The new link will be provided by TGV with all the usual attributes of the
brand, and with an even stronger international character :
OUR OFFER
Announcements in various languages (French, English, Spanish and
Catalan in Spain)
Bilingual French-Spanish ticket inspectors
Specific price range for international journeys
Specific commercial compensation policy
Bus shuttle service between the two stations of Figueras every 15min
(a journey of less than 10 min.).
VOYAGES-SNCF.EU
THE GUIDE 2013
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TGV SPAIN
FRANCE
PARIS
France
Valence
Montpellier
Nîmes
Béziers
Narbonne
Spain
Perpignan
Figueres
TGV France - Espagne
VOYAGES-SNCF.EU
THE GUIDE 2013
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THALYS
High speed train that connects Paris to Belgium, the
Netherlands and Germany
18 cities in total benefit from direct services
Up to 24 daily services between Brussels and Paris in 1h22* ;
up to 5 daily Brussels-Cologne services in 1h47* ; up to 11
daily services between Brussels and Amsterdam in 1h53*
and up to 5 daily Paris-Cologne services in 3h14*
ON BOARD COMFORT
COMFORT 1
Comfortable seats, more tranquility, more space
Meals at your seat (included in the ticket price)
Free multilingual newspapers
Taxi booking on board (only available in Paris and Brussels)
Individual power sockets; free Wifi
COMFORT 2
Individual power sockets; free Wifi (if Semi Flex price)
ON BOARD SERVICE
Space located in Comfort 1 (carriage 1, 11 or 21)
Seat with mobile seating surface
Accessible disabled toilets
OUR OFFER
Isolated seats from the rest of the carriage
Table for children’s games
Buggy space
Baby space available with nappy change table, basin and bottle heater
(in carriage 7, 17 or 27)
Selection of hot meals, sandwiches, sweet/savoury snacks, salads, organic or fair
trade products, hot/cold drinks
Small pets = free if transported in a pet carrier (max. 55x30x30cm)
Guide dogs for the blind or disabled = free
All other dogs = buy a ticket at « Dog » price (fixed price: 35€)
Two pieces of luggage allowed (max. dimensions 85cm)
For more information about season tickets and loyalty scheme The Card, please
contact your sales agent, or go to www.voyages-sncf.eu
.
*Best journey time
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
THALYS
AMSTERDAM
Schiphol
Oostende
Rotterdam
Essen
Brugge
Duisburg
Antwerpen
Gent
Düsseldorf
Liège
BRUSSELS
Aachen
Mons
KÖLN
Namur
Charleroi
Belgium
PARIS
Germany
France
Switzerland
Albertville
Valence
Bourg-St-Maurice
Landry
Aime-La-Plagne
Chambery
Moutiers
Avignon
OUR OFFER
Aix-en-provence
Marseille
Thalys
Thalys Snow / Sun
VOYAGES-SNCF.EU
THE GUIDE 2013
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THALYS AMADEUS FLYBYRAIL
Thalys Amadeus FlyByRail enables travel agents to book
Thalys train tickets in the same way as plane tickets.
With the Amadeus Air/Rail integrated display the air and
rail services appear on the same screen.
This way the comparison of the door-to-door journey
times and the costs on the most popular air/rail routes
is simplified.
STATION CODES
IATA CODE
Thalys is available under IATA code: 2H.
FRANCE
XPG
Paris
COMPLETE OFFER
BELGIUM
Access to Corpo rates
Brussels-Midi
Brussels Airport (Zaventem)
Liège-Guillemins
Antwerp Central
ISSUE TYPES
Thalys The Card (TTC)
Ticketless (barcode, by e-mail)
Reference number Rail/PNR
(attention, only exceptionally)
ZYR
BRU
XHN
ZWE
NETHERLANDS
ACCEPTED PAYMENT METHOD
Rotterdam Central
Schiphol
Amsterdam Central
Visa, MasterCard, AirPlus
QRH
AMS
ZYA
GERMANY
cash ; on invoice
IATA accounting code for Thalys : 056
BACK OFFICE MANAGEMENT: VIA BSP
The whole payment management is automated
and identical to the air pattern.
Aachen Hbf
Köln Hbf
Düsseldorf Hbf
Düsseldorf Airport
Duisburg Hbf
Essen Hbf
XHJ
QKL
QDU
DUS
DUI
ESS
OUR OFFER
soon : American Express, Diners
ATTENTION
Thalys Amadeus FlyByRail is available:
only on Amadeus
for all the Thalys routes
only in Germany
for all the fixed Thalys fares
VOYAGES-SNCF.EU
THE GUIDE 2013
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VOYAGES-SNCF.EU
THE GUIDE 2013
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EUROSTAR
High speed train that connects Paris, Lille, or Brussels to
London St Pancras International
Speed up to 300 km/h
ON BOARD COMFORT
BUSINESS PREMIER
Bookings possible up to 1 h before departure.
Business Premier Lounge; free Wifi access ; power sockets
Meals at your seat; special menus available (inform Eurostar 2 days in advance)
Free newspapers and magazines on board
STANDARD PREMIER
Bookings up to 30 min. before departure.
Power sockets
Light meals served at your seat; special menus available (inform Eurostar 2 days in advance)
Selection of magazines on board
STANDARD
Bookings up to 30 min. before departure.
Assortment of snacks and drinks available in the buffet bar
ON BOARD SERVICE
Specially designed space on board; special price
-12
OUR OFFER
Travel escort possible; reduced rate
Children < 12: guardian mandatory
Only guide dogs for the blind are accepted, when accompanying their owner.
Eurostar + : offers discounts and advantages in London
(shopping, restaurants, exhibitions, etc.)
Eurostar Frequent Traveller : offers advantages to frequent business travellers
Compensation conditions if the delay is imputable to Eurostar
Customer service contact by e-mail: traveller.care@eurostar.co.uk
Customer service contact by phone: +33 (0)1.70.70.60.99. (from France) ;
+32 (0)2.400.67.76. (from Belgium) ; +44 (0)177.777.78.79. (from abroad)
ATTENTION
Each passenger must present the required documents to the customs and police authorities (passport, identity
card, visa if necessary). This rule also applies to children.
VOYAGES-SNCF.EU
THE GUIDE 2013
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EUROSTAR
England
LONDON
Ebbsfleet
Belgium
Ashford
Calais
BRUSSELS
Lille
PARIS
Disneyland® Resort Paris
(Marne-la-Vallée)
France
Bourg-St-Maurice
Aime-la-Plagne
Moûtiers
Avignon
Eurostar
Eurostar seasonal routes
Channel tunnel
VOYAGES-SNCF.EU
THE GUIDE 2013
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CITY NIGHT LINE
Night train in Germany and to several neighbouring
countries: France, Austria, Denmark, the Netherlands,
Czech Republic, and Switzerland
Trains composed of sleeper carriages, reclining seats and
a restaurant
ON BOARD COMFORT
SLEEPER CARRIAGES
« Deluxe » compartment, with private shower and toilet
« Economy » compartment
COUCHETTE CARRIAGES (BUNK BEDS)
Max. 6 persons per compartment
Max. 4 persons per compartment for a supplement
Option to book a complete compartment
Option to book a unisex compartment (female passengers travelling alone)
SEATS
The most economic comfort class
Carriages with a central passage way with reclining seats or compartments with 6 seats
Washing and toilet facilities in each carriage
Sleeper carriages: breakfast included in the ticket price; served in the compartment;
option of booking a seat in the Restaurant carriage
Restaurant carriage: full breakfast, coffee, croissants
VOYAGES-SNCF.EU
OUR OFFER
ON BOARD SERVICE
THE GUIDE 2013
24/09/13 16:44
CITY NIGHT LINE
KOPENHAGEN
Kolding
Roskilde
Odense
Binz
Padborg
Flensburg
Bergen auf Rügen
Greifswald
Züssow
Neumünster
Hamburg
AMSTERDAM
Bremen
BERLIN
Hannover
Arnheim
Emmerich
Utrecht
Hamm
Göttingen
Duisburg
Braun- Magdeburg
schweig
Wuppertal
Erfurt
Köln
Bonn
Bitterfeld
Konin
Riesa
Dresden
Bad Schandau
Decin
Ustin. L.
Leipzig
Naumburg/
Saale
Weimar
Fulda
Mainz
Koblenz
PRAG
Frankfurt
(M)
Saarbrücken
PARIS
Świebodzin
Kutno
Lutherstdat
Wittenberg
Halle/
Saale
Dortmund
Düsseldorf
Rzepin
Brandenburg
Hildesheim
Bielefeld
WARSCHAU
Poznań
Potsdam
Würzburg
Mannheim
Heidelberg
Nuremberg
Regensburg
Metz
Karlsruhe
Offenburg
Freiburg
Plochingen
Stuttgart
Geislingen
Göppingen
Ulm
Passau
Shärding
München
Linz
Günzburg Augsburg
Weis
Rosenheim
Basel
Jenbach
Baden
Zürich
Thun
Spiez
Kandersteg
Innsbruck
Frutigen
Goppenstein
Milano
WIEN
St. Pölten
Kufstein
Tarvisio Boscov
Brig
Brescia
Wörgl
Amstetten
St.
Valentin
Peschiera
Udine
Pordemone
Conegliano
S. Bonifacio Treviso
Venedig
Verona
Desenzano
City Night Line
Amsterdam – Kopenhagen
Amsterdam – München/Innsbruck
Amsterdam – Prag
Amsterdam – Zürich/Brig
Bologna
Berlin – Paris
Berlin – Zürich
Hamburg – Paris
Florenz
Hamburg – Zürich/Brig
Kopenhagen – Basel
Chiusi-Chiancian Terme
Orvieto
Kopenhagen – Prag
München – Berlin
München – Hamburg
München/Innsbruck – Paris
München – Milano
München – Rom
ROMA
VOYAGES-SNCF.EU
München – Venedig
Prag/Dresden – Zürich
THE GUIDE 2013
24/09/13 16:44
ELIPSOS
ELIPSOS TRAIN HOTEL :
Combines the advantages of a train and the comfort
of a hotel
Two services :
- Madrid Chamartin Paris Austerlitz (train Francisco
de Goya)
- Barcelona França Paris Austerlitz (train Joan Mirò)
ON BOARD COMFORT
GRANDE CLASSE
Single or double compartments, with shower, washbasin and toilet
Individually adjustable air-conditioning
À la carte dinner and breakfast (included in the ticket price)
BUSINESS CLASS
Single or double compartments, with washbasin
Toilet at the end of each carriage
Individually adjustable air-conditioning
À la carte breakfast (included in the ticket price)
TOURIST CLASS
4 beds compartments, with washbasin
Toilet at the end of each carriage
OUR OFFER
Central air-conditioning
SUPER RECLINING SEAT
Reclining seats
Toilet at the end of the carriage
Air-conditioning, bottle of mineral water
ON BOARD SERVICE
À la carte dinner and breakfast
Various options: sandwiches, hot meals, desserts, refreshments, hot drinks
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
ELIPSOS
PARIS GARE D’AUSTERLITZ
Blois
Les Aubrais-Orléans
Poitiers
France
Vitoria
Burgos
Figueres
Girona
Valladolid
Spain
MADRID
Barcelona
Elipsos Trenhotel Francisco de Goya
Elipsos Trenhotel Joan Miro
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
RUSSIA
FRANCE
The SNCF has strengthened its cooperation with the Russian railways.
MOSCOW
PARIS
MOSCOW
Direct services between
Moscow and Paris/Nice,
via Berlin
Frequency: 5x/week
in summer, 3x/week in
winter
Length of the journey:
38h
NICE
Regular service between
Moscow and Nice
Frequency: 1x/week ;
length of the journey: 47h
Itinerary: Moscow, Vyazma,
Smolensk, Orsha, Minsk, Brest,
Terespol, Warsaw, Katowice, Zebrzydowice,
Bohumin, B�eclav, Vienna, Linz, Innsbruck, Bolzano,
Verona, Milan, Genoa, San Remo, Bordighera,
Vintimille, Menton, Nice
ON BOARD COMFORT
SLEEPER CARRIAGES DELUXE
1 bed (Single) or 2 bunk beds (Double)
Bathroom with shower and toilet
Armchair ; television
Breakfast (included in the ticket price)
SLEEPER CARRIAGES 1ST CLASS
1 bed (Single) or 2 bunk beds (Double)
Showers and toilet at the end of carriages
NOTRE OFFRE
Television
SLEEPER CARRIAGES 2ND CLASS
3 bunk beds
ON BOARD SERVICE
Between Warsaw and Paris/Nice, Polish Restaurant carriage
Between Moscow and Brest, Russian Restaurant carriage
Russian and European food
FORMALITIES*
For journeys outside of Poland with destination Brest Centralnyi and Minsk Passajirskii :
valid passport and visa MANDATORY for Belarus
For journeys outside of Poland with destination Smolensk et Moskva Belorusskaia:
valid passport and visa MANDATORY for Belarus; visa MANDATORY for Russia
The customer is invited:
to contact the competent authorities : go to www.action-visa.com for more
information.
* Information about entry and stay formalities in the transit and destination States is indicative
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
RUSSIA
FRANCE
MOSCOU
PARIS
Hannover
BERLIN
Rzepin
Poland
Orsha
Vyazma
MOSCOU
Smolensk
WARSAW
Belarus
Poznan
Fulda
PARIS
MINSK
Kehl
Russia
Brest
Strasbourg Germany
France
Moscow – Paris
MOSCOU
NICE
MINSK
Poland
Austria
France
Vyazma
MOSCOU
Smolensk
WARSAW
Belarus
Russia
Brest
Bohumin
Czech Republic
Orsha
Katowice
Břeclav
VIENNE
Villach
Milan
Nice
Verona
Genoa
Italy
Moscow – Nice
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
ITALO
NUOVO TRASPORTO VIAGGIATORI (NTV) :
Private Italian rail company (the first in Europe)
Headquarters: Rome
Trade name: Italo
Italo serves 10 Italian cities (Turin, Milan, Reggio Emilia,
Bologna, Florence, Rome, Naples, Salerno, Venice, and Padua)
and 13 stations.
SPECIFICITIES
SAFER : conform with the most recent European safety standards
MORE COMFORTABLE : more spacious, brighter, air-conditioned carriages, with « Frau »,
ergonomic and reclining leather armchairs
MORE ECOLOGICAL : composed by 98% of recyclable materials, with 10% reduced energy
consumption compared to any other train with the same particulars
MORE SILENT : same acoustic comfort at 360km/h as a train travelling at 320km/h
3 ambiances ; 5 comfort levels
OUR OFFER
AMBIANCE SMART/SMART CINÉMA
Reclining seats in «Frau» leather
Individual power sockets; free Wifi
Live TV from the on board portal, « ItaloLive »
« Snack » space, with automatic dispensers
Smart Cinéma carriage, located at the end of the train
Varied programmes depending on the length of the journey
Free earphones
AMBIANCE PRIMA/PRIMA RELAX
In addition to the comfort of the ambiance Smart :
Free papers ; personal reading lamp
«Break» space to stretch your legs
Option to book a meal when buying the ticket or on board (payable)
Free drinks and snacks
Well-being and relaxation in the ambiance Prima Relax
Mobile phones remain set to silent mode
Use of electronic devices with anti-noise earphones
AMBIANCE CLUB
In addition to the comfort of the ambiances Smart and Prima:
Located at the extremity of the train so as not to be disturbed by other passengers passing by
Specially dedicated on board staff
Seats equipped with a 9» touch screen
Option to book a meal when buying the ticket or on board (payable)
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
Cooperation with DHL
home collection and delivery in 24h possibility
Small pets, with a supplementary fee, to be transported in a pet carrier
Max. weight = 10kg ; 1 pet/passenger max.
Guide dogs for the blind = free
Italo multiservice centre
Present in all the stations where Italo operates
Open to all passengers
Milano
Torino
Venezia
Reggio
Emilia
Padova
Bologna
Firenze
Italy
ROMA
Napoli
Salerno
Italo
VOYAGES-SNCF.EU
THE GUIDE 2013
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24/09/13 16:44
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
WHICH ARE THE DIFFERENT TYPES OF TICKETS ?
IATA TICKET
Ticket said « physical support »
International standards
Accounting value
Printed on ATB printers
Billet à
compos
ter av
ant l’acc
AIX E
ès
N PRO
V TGV
au train.
Présence
à quai ob
PA R I S
ligatoire
GARE
Dé pa rt
2 mn av
LY O N
24 /08
ant dépa
à 11 H5
Ar riv.
rt
01 AD
1
ULTE
à 14 H5 de AI X EN PR
3 à PA
RI S GA OV TG V
RE LY
Cla
sse 1
ON
VO
PL
ITU
AC
Dé pa rt
E AS SIS
RE 11
E 76
01 FE NE
à
Ar riv.
TR E
de
à
à
DU PL EX
Pr ix pa
Cla sse
HA UT
r vo ya
ge ur :
XX XX XX
XX XX XX
XX XX X
Pr ix EU
R
E- TICKET (PDF)
Nominal and non-transferrable
Simple, fast, flexible ; last minute booking possible
Available on most routes in France and on international routes
Travel confirmation on A4 paper
No need for punching the ticket on the platform
TOD (TICKET ON DEPARTURE)
IATA ticket issued virtually
Physical print done by the passenger in advance
Print at the SNCF counters, on BLS , or the Express Pro terminals
BLS are present in all the French stations and the station of Luxembourg-city
Eurostar tickets can also be collected from the Eurostar terminals (SST**)
THALYS TICKETLESS
The travel agent books the Thalys tickets of his customer online on www.voyages-sncf.eu, or
on GDS;
the customer receives a booking confirmation by email;
he may receive confirmation of his seating on board (seat/carriage number) by SMS, if Thalys
has his mobile phone number.
The customer has 3 identification possibilities with the Train Manager :
presentation of his Thalys TheCard;
OR presentation of the barcode uploaded on his mobile phone (MobileTicketing);
OR presentation of a printed copy of the travel confirmation.
The travel agent books the Eurostar tickets of his customer online on www.voyages-sncf.eu,
or on GDS;
the customer receives booking confirmation by email;
It is recommended for the customer to arrive long enough in advance at the station
(45 min before the train departure) at peak times and on public holidays.
4
BLS (Self Service Terminals): automatic machines available in stations and some SNCF shops. They are used for tickets purchase and the retrieval
of TOD files.
5
SST: Self-service Terminal
VOYAGES-SNCF.EU
PRINT@HOME EUROSTAR
THE GUIDE 2013
24/09/13 16:44
TICKET ON DEPARTURE ‘TOD): THE PROCEDURE
TRAVEL CONFIRMATION
When the customer buys an electronic ticket (aka TOD) from a travel agency, the latter emails or
hands him a TRAVEL CONFIRMATION that enables the customer to collect his ticket.
THIS confirmation is NOT A VALID TRAVEL TICKET.
It contains useful information about the collection of the ticket from a Self Service Terminal or an
Express Pro Terminal for departure the same day.
PROCEDURE FOR COLLECTING TICKETS VIA
SELF SERVICE TERMINALS (BLS)
To collect an electronic ticket, please use the yellow SNCF terminal.
Collecting a SNCF file from a CFL or SNCB terminal is not possible.
ENTER THE SNCF FILE NUMBER WITH 6 LETTERS + THE NAME AS ENTERED
BY THE TRAVEL AGENT (CASE SENSITIVE)
EXCHANGING/REFUNDING BEFORE COLLECTION OF
THE ELECTRONIC TICKET
Before retrieving the ticket from a Self Service Terminal / Express Pro Terminal, the customer can
exchange his ticket according to the following procedure:
from the agency, several exchanges possible with a simple phone call
t the station directly from a Self Service Terminal or an Express Pro Terminal for Pro fares
a
(only one exchange possible)
ATTENTION:
Before the actual printing of the ticket, the ticket confirmed by the agency is subject to the general after sale
terms and conditions. Exchange and cancellation possible according to the fare conditions of the ticket.
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
TICKETS AVAILABLE VIA GDS
GDS
TKE
Electronic
ticket
TKL
Ticketless
Thalys
Ticketless
Grand
Voyageur
TKD
e- ticket
TKC
IATA ticket
TKV
Paper value
TGV
domestic
France
InterCités
Thalys
Eurostar
Not yet
Not yet
Not yet
TGV BrusselsProvince
TGV
LuxembourgParis
TGV
GermanyFrance
TGV Lyria
TGV ItalyFrance
TGV SpainFrance
Trenhotel
Elipsos
TKE = e
lectronic ticket or Ticket On Departure, ticket printed on Self Service Terminal. SST are present in
all the French stations and the station of Luxembourg-city Eurostar tickets can also be collected from
London St Pancras and Brussels-Midi. ‘Open’ tickets and TER trains between Metz and Luxembourg
are not available in TKE.
TKL = Ticketless Thalys, only available with the loyalty card related to the programme Thalys The Card
TKD = e- ticket or Home Print Tickets in A4 format. If the customer holds a loyalty card Voyageur, he can
travel ticketless.
TKC = IATA paper tickets, ATBprinting in the agency
TKV = Paper value, print on standard laser printer at the agency (only valid on Sabre and Travelport currently)
VOYAGES-SNCF.EU
Other rail
entities
THE GUIDE 2013
24/09/13 16:44
TICKETS AVAILABLE
VIA WWW.VOYAGES-SNCF.EU
www.voyages-sncf.eu
TKE Electronic
ticket
TKL Ticketless
Thalys
Ticketless
Grand
Voyageur
TKD e- ticket
TKC IATA ticket
TGV
domestic
France
InterCités
(some trains)
Thalys
Eurostar
TGV BrusselsProvince
TGV
LuxembourgParis
TGV
GermanyFrance
TGV Lyria
TGV ItalyFrance
TGV SpainFrance
Trenhotel
Elipsos
Other rail
operators
TKE = e
lectronic ticket or Ticket On Departure, ticket printed on Self Service Terminal. SST are present in
all the French stations and the station of Luxembourg-city Eurostar tickets can also be collected from
London St Pancras and Brussels-Midi. ‘Open’ tickets and TER trains between Metz and Luxembourg
are not available in TKE.
TKL = Ticketless Thalys, only available with the loyalty card related to the programme Thalys The Card
TKD = e- ticket or Home Print Tickets in A4 format. If the customer holds a loyalty card Voyageur, he can
travel ticketless.
TKC = IATA paper tickets, ATBprinting in the agency
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
VOYAGES-SNCF :
HOW TO MAKE A GROUP BOOKING?
ooking mandatory
B
Booking of seat / bunk for each member of the group
BOOKING STEPS
1. The group leader requests a booking from the authorised Voyages-sncf agent.
IMPORTANT : information to be provided
umber of travellers; distribution by age bracket
N
ate(s) and timetables of travel
D
Expected services
One or several alternative solutions if the original request
cannot be satisfied
2. T
he travel agent enters the request with the Groups cell of Voyages-sncf, by e-mail
to be_groups@eu.voyages-sncf.com.
3. V
oyages-sncf sends the Groups request form to be completed (excel format) to the travel
agent, and returns it (in Excel format) by e-mail to be_groups@eu.voyages-sncf.com.
4. O
nce Voyages-sncf has received the duly completed form the agent is given a file number
and confirms his request. Voyages-sncf processes the file.
5. O
nce Voyages-sncf has concluded an agreement with the SNCF, the agent receives a price
offer, with an expiry date, to accept or cancel the offer.
6. After transmitting the document signed for approval to Voyages-sncf, by e-mail (PDF) or fax:
if
the agent pays by direct debit: the agent receives the order form that confirms the
reservation; the payment is then automatically made by direct debit
the agent doesn’t pay by direct debit: the agent receives the invoice form that confirms
reservation; payment then has to be made by bank transfer
if
BOOKING CONFIRMATION
Once SNCF has confirmed the booking, the customer must pay at his travel agency :
for journeys in more than 45 days after confirmation date: payment of a 20% deposit on the total amount of
the travel, within 15 calendar days after the approval by SNCF,
for journeys within 45 days or less after confirmation date: payment of the full travel amount.
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
OFFRE
TARIFS GROUPES
TERMS AND CONDITIONS
CHILDREN
UP TO A 75%
DISCOUNT
4 TO 15 YEARS OLD
YOUNGSTERS
UP TO A 60%
DISCOUNT
15 TO 26 YEARS OLD
ADULTS
UP TO A 64%
DISCOUNT
OVER 26 YEARS OLD
AFTER SALES
In case of cancellation, the retained percentage varies depending on the date the refund
request was registered.
Up to 90 days
before departure
0% withheld
From 89 to 30
days before
departure
20% withheld on the value of each
cancelled ticket
From 29 to 8
days before
departure
30% withheld on the value of each
cancelled ticket (50% for TGV/ICE
France, Germany, Eurostar and
Thalys)
From 7 days
before departure
100% withheld
The periods are indicated in calendar days.
ATTENTION :
to cancel your tickets you need to return your original tickets to Voyages-sncf before the departure date.
An email or fax is not valid and will not be considered a cancellation.
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
WWW.VOYAGES-SNCF.EU :
AFTER SALES
PRINT@HOME
Entry of order
euronet
Selection tickets
to be cancelled
Display
estimate
Validation
estimate
Confirmation
Tickets
refunded
Selection tickets
to be cancelled
Display
estimate
Validation
estimate
Confirmation
Tickets returned
by agency
Tickets
refunded
Finalisation
after sales
Receipt
tickets by
Voyages-sncf
Validation
estimate
Confirmation
Tickets returned
by agency
Tickets
refunded
Finalisation
after sales
Receipt
tickets by
Voyages-sncf
Validation
estimate
Confirmation
Agency contacts
call centre
Tickets
refunded
Finalisation
after sales
Check ticket
status
ATB BILLET
Entry of order
euronet
TOD: TICKETS ISSUED
Entry of order
euronet
Selection tickets
to be cancelled
Display
estimate
Entry of order
euronet
Selection tickets
to be cancelled
VOYAGES-SNCF.EU
Display
estimate
TOD: NON-ISSUED TICKETS
THE GUIDE 2013
24/09/13 16:44
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
WHAT IS A SELF BOOKING TOOL (SBT)?
WHAT IS A SBT?
Self Booking Tools are computer solutions implemented by software editors for companies that
enable online booking of services proposed by :
airlines
rail operators
car rental companies
other providers (hotels, etc.)
The Self Booking Tools enable companies to
manage their travel policy and bookings in real
time. Accessible online, these tools are usually
parametered by solution editors. They ensure
the synchronisation of the profiles, consider the
various customers, existing loyalty cards etc.
The Self Booking Tools are increasingly in
demand by companies and are very user-friendly
for simple journeys (domestic/European flights from point to point, for example).
The intervention of the agency is still required for multiple segment-journeys.
THE MAIN SBT EDITORS?
KDS
Amadeus e-Travel
Traveldoo
GetThere
i:FAO
Concur
THE SBT: A RANGE OF SERVICES
Self Booking Tools are booking tools that provide a range of services:
management and application of travel policies
the comparison of prices and journey times (airlines/ rail operators)
easier ordering of tickets (air/rail tickets)
statistical monitoring of orders
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
SNCF has signed agreements with all the Self Booking Tools that enable companies to access
the SNCF inventory and to book online. The travel agency of the enterprise will then issue the
tickets through its GDS channel.
SBT MODEL : COMPANIES/SNCF /TRAVEL AGENCIES
Companies
lower costs
single tool
Travel agencies
Transporter
akes his offer easier to
m
approach
ill have opened up to online
W
activity with a GDS agreement
back office is maintained
A
at the agency
direct visibility by user
s trict application of the travel
policy
SBT
ACCESS TO RESARAIL
1. The company that has a Self Booking Tool, requests access from RésaRail or its travel agent.
2. The travel agency contacts Voyages-sncf for the creation of a PCC SBT.
3. SNCF deals with the creation of the PCC SBT, directly with the Self Booking Tool.
BOOKING STEPS
1. The company books its journey online, 24/7 ; the tool is simple, fast and ergonomic.
2. The booking is sent to the travel agent who issues the file.
3. Invoicing is linked to the accounting system of the company and is done automatically.
VOYAGES-SNCF.EU
THE GUIDE 2013
24/09/13 16:44
REMINDER
ROUTE (DIRECT)
FASTEST
JOURNEY TIME
Brussels
Lyon
3h25
Brussels
Marseille
4h55
Brussels
Paris Charles-de-Gaulle
1h15
Figueras
Paris
5h25
Hendaye
Paris
5h48
Lille
Bordeaux
5h11
Lille
Nantes
3h55
Lille
Paris
1h01
Lille
Paris Charles-de-Gaulle
Lorraine TGV
Champagne-Ardenne TGV
Parc du Futuroscope
Lorraine TGV
1h12
4h05
Lorraine TGV
St-Pierre-des-Corps
2h46
Lorraine TGV
Strasbourg
1h10
Luxembourg
Paris
2h08
Perpignan Marne-la-Vallée
(Disneyland Resort Paris)
Paris
Paris
Turin
Lyon St-Exupéry
Turin
Paris
3h49
Paris
Marseille
3h34
Geneva
Paris
3h07
Paris
Thalys
D - 3 months
D - 3 months
Eurostar
D - 4 months
D - 4 months
Elipsos
D - 3 months
D - 3 months
4h03
Paris
Amsterdam
3h16
Brussels
Paris
1h22
Cologne
Paris
3h15
Paris
3h41
London
2h01
London
Paris
Barcelona
D - 3 months
3h03
Geneva
London
D - 3 months
5h44
Paris
Lille
TGV Lyria
3h47
Francfort
Düsseldorf
D - 3 months
1h38
3h41
7h45
Brussels
D - 3 months
6h07
5h30
Marseille
Zurich
DB/SNCF
3h05
Francfort
Basel
D - 3 months
Paris
1h21
2h16
12h42
Paris
15h00
Milan
Rome
2h40
Italo
Not available on
GDS
Varies according to
holidays and public
holidays
Milan
Zurich
3h41
Trenitalia
International
D - 3 months
D - 4 months
Madrid
VOYAGES-SNCF.EU
Poitiers
Stuttgart
D - 3 months
7h09
Paris
Munich
TGV
1h58
Paris
Paris
Milan
WWW.VOYAGESSNCF.EU
0h37
Nantes
Marseille
GDS
3h37
Lorraine TGV
Paris
START OF SALES
0h51
Lorraine TGV Marne-la-Vallée
(Disneyland Resort Paris)
Lyon
TRANSPORTER
THE GUIDE 2013
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VOYAGES-SNCF.EU
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VOYAGES-SNCF.EU
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08_4995 publi-redac A5_HD.pdf
1
13/08/13
18:09
PUBLI-REPORTAGE
GALERIES LAFAYETTE HAUSSMANN
LOCATED IN THE HEART OF PARIS NEARBY THE OPERA, THE 70,000 SQUARE-METER FLAGSHIP STORE, SYMBOL OF THE PARISIAN
ELEGANCE, OFFERS MORE THAN 2,500 BRANDS FROM AFFORDABLE TO THE MOST PRESTIGIOUS REFERENCES.
WELCOME TO GALERIES
LAFAYETTE!
C
M
J
CM
MJ
CJ
CMJ
N
MGL 957 503 931 RCS PARIS - PHOTOS NON CONTRACTUELLES.
Graced by a 100-year-old neobyzantine dome built
in 1912, Galeries Lafayette offers a large selection
of items in every segment, from men and women
fashion to accessories, from beauty to home
decoration.
You will enjoy fine food, a food court, a
Bordeauxthèque with more than 1000 references
of Bordeaux wines and more than 14 restaurants.
WOMEN’S
FASHION
The Galeries Lafayette
Haussmann renewed
its 1st floor to present
you the top trends and
designers, but also
cosmetics, accessories
and jewellery. More
than 350 brands dedicated to women’s fashion,
including 45 exclusively.
UNIQUE SHOPPING EXPERIENCE
FOR YOUR CLIENTS:
• a -10% discount card*
• Paris maps and free welcome kits
• private fashion show invitation**
• multilingual Welcome Staff
* see conditions in store.
** on Fridays at 3pm, subject to calendar, reservations required.
To benefit from this offer, please contact us at
promotion@galerieslafayette.com
40, BD HAUSSMANN - 75009 PARIS – METRO: CHAUSSÉE D’ANTIN-LA FAYETTE
Open Monday through Saturday from 9.30 AM to 8 PM - Late opening every Thursday until 9 PM
Tel. : +33 (0)1 42 82 36 40 - galerieslafayette.com
24/09/13 16:44

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