FMS Update – Spring 2008 - Federal Management Systems, Inc.
Transcription
FMS Update – Spring 2008 - Federal Management Systems, Inc.
FMS Update Spring 2008 DOS Bahamas Contract Awarded Federal Management Systems, Inc. is proud to announce the recent award of a five-year contract with the Department of State for security and surveillance service in the Caribbean island nation of the Bahamas. FMS has provided security service to the American diplomatic mission in both Nassau and Freeport in the Bahamas since 2002. We congratulate the FMS Bahamas management team General Manager Henry Thurston and Guard Force Commander Pedro Goodman - along with the entire security team for their hard work and dedicated service. The Cherry Blossoms in Full Bloom around the Tidal Basin in Washington, D.C. EMPLOYEE HIGHLIGHT Federal Management Systems, Inc. congratulates Cray Singletary, a member of the FMS team at the U.S. Department of State. At the end of 2007, she received a glowing letter of commendation for her work as an interdisciplinary team member in establishing the Office of the Director of U.S. Foreign Assistance. According to the letter of commendation from the Department of State: “Foreign assistance is a strategic component of our nation’s foreign policy. It is critical that policy direction and oversight of foreign assistance resources result in improved security, increased trade, and just and effective governance around the world. “We [recognize] Ms. Singletary’s outstanding accomplishment in making the creation of the Office of the Director of U.S. Foreign Assistance a success.” FMS Curaçao Gives Back FMS has long held the tradition of “giving back” to the local community. One project site that proudly upholds this tradition is FMS Curaçao. This outstanding FMS team has chosen to focus on ways to help and enrich the lives of the island’s children, especially those less economically fortunate. Rather than have an extravagant staff Christmas/holiday party, the FMS Curaçao staff decided to hold a party for economically disadvantaged children from across the island. Children from 50 Curaçao were invited into the FMS office on December 22nd for food, fun, and presents. DON’T FORGET U.S. Federal Income Taxes Are Due April 15th! A Quarterly Publication of Federal Management Systems, Inc. 1 Spring 2008 FMSUpdate Management in Focus: At Federal Management Systems, Inc., the majority of our overseas contracts involve providing security, surveillance, and investigation services to government, NGO, and commercial customers. In order to provide effective service to our many customers, our Security Officers must be both perceptive and vigilant. Even though actual incidents are rare, officers must remain ever-watchful just in case something might happen to pose a threat to the lives or property of our customers and other innocent civilians. Being vigilant should not only be limited to security contracts, however. All of us from those guarding embassies in Guyana to those working in office cubicles in Washington, D.C. - should be watchful of possible threats in the workplace. Terrorist activity, security breaches, violent individuals, natural disasters, and accidents can all pose significant threats to both people and property within the workplace, especially if they go unnoticed. No matter what our position in the workplace, we can all vigilantly scan the work environment and use any of our five senses to recognize potential threats. For example, a few months ago, an FMS Security Officer in Guyana smelled something out of the ordinary and acted on it immediately. Thanks to her vigilance, a small fire was recognized and put out before it became a serious threat to our customers and the local community. Suspicious Activity One thing we can all be on the look-out for is suspicious activity. But what is suspicious activity? In brief - anyone or anything that looks out of the ordinary. The Air Force Office of Special Investigations states that “suspicious activity” can include: 1. Suspicious Persons, such as those who look unfamiliar or out of place. When noticing suspicious persons, it is helpful to make note of many of their characteristics in order to describe them to law enforcement officials. These characteristics include: hair, eye, and skin The Importance of Vigilance in the Workplace by Aubrey A. Stephenson color; approximate age, weight, and height; facial hair type, color, and length; type of glasses, jewelry, scars, tattoos, and other distinguishing features; color and style of clothing, including shoes; characteristics of speech; and identifying automobile features, such as color, type, and license plate state and number. 2. Surveillance, such as when an unfamiliar or unauthorized person appears to observe or record the activities of your workplace by using cameras, taking notes, drawing diagrams, making annotations on maps, or using binoculars or other vision-enhancing devices. 3. Elicitation, such as when someone attempts to gain information about you, your colleagues, or your workplace via telephone, fax, mail, email, or in-person contact. This may also occur in the form of “shoulder surfing” when a coworker, visitor, or stranger lingers in your workspace and appears to look over your shoulder at your work or computer monitor. 4. Tests of Security, which occurs when others attempt to breach the security of your workplace in order to measure reaction times to security breaches or to penetrate physical security barriers or procedures. Others may even engage in a practice or dry run of a terrorist or criminal act without actually committing the act in order to gauge future success. Taking Action If you are vigilant and do notice suspicious activity, what should you do? The Department of Health and Human Services councils its employees to be cautious when taking action against suspicious persons: “If you see a suspicious person in your building, ask if you can help him/her. If the person has legitimate business in the building, he/she will appreciate your assistance. If not, ask the person to leave the building, but only if you feel comfortable doing so. If the person refuses to leave, notify security. Be prepared to describe the person to security… Office staff should exercise caution when discussing/retrieving/handling sensitive or valuable information and/or equipment in front of visitors or strangers. If you observe a suspicious person loitering in an office area, call your supervisor or security.” (From Circular 2003-01-F.) Above all, if you are vigilant and A Quarterly Publication of Federal Management Systems, Inc. believe that you have observed suspicious activity, notify you supervisor and security immediately. Be prepared to describe the suspicious activity and individual(s) in detail. SUSPICIOUS PACKAGES Not only should you be vigilant of suspicious individuals and activity in the workplace, but you should also remain watchful of suspicious packages received by your office, even when received through normal channels, such as the U.S. Postal Service and FedEx. Even the most innocent-looking packages can contain lethal dangers, such as chemical agents or explosive devices. In its Suspicious Packages and Mail Response Checklist, the Department of Homeland Security (DHS) advises that people should be aware of the following characteristics of suspicious packages: rigid or bulky; lopsided or uneven; wrapped in string; badly written or misspelled labels; generic or incorrect titles; excessive postage; no postage; foreign writing, postage, or return address; missing, nonsensical, or unknown return address; leaks, stains, powders, or protruding materials; and ticking, vibration, or other sounds. If you encounter a suspicious package, DHS advises: 1. Leave the mail piece or substance where it was found. Do not disturb. Do not try to clean up the substance. 2. Clear the immediate area of all persons and keep others away. 3. Instruct people in the immediate area to wash their hands and other exposed skin with soap and water. 4. Direct these people to a designated area away from the substance to wait further instruction. 5. List the names of the persons in the immediate area of the mail piece or substance. 6. Cordon off the area immediately. 7. Shut down all equipment in the immediate area and HVAC systems. 8. If possible without disturbing the mail piece or substance, document: a description of it; its location; the addressee’s name and address; and the mailer’s name and address. 9. Contact and pass information to the appropriate agency. 10. Take actions and make appropriate notifications as directed or as published in your local emergency plan. 2 FMS at DOJ-OJP by Terry Valladares, FMS DOJ Project Manager FMS continues to provide outstanding program and management support services to the Department of JusticeOffice of Justice Programs (DOJ-OJP) under its blanket purchase agreement. Currently, the 20+ members of the FMS on-site team are involved with various programs and activities at many of OJP’s Bureaus and Offices, including the Office of Acquisition Management, the Human Resources Division, the National Institute of Justice, the Office of Assistant Attorney General, the Office of the Comptroller, the Office for Victims of Crime, the Office of Juvenile Justice and Delinquency Prevention, and the Office of the Chief Information Officer. Tasks covered by FMS at DOJ include executive administrative support, meeting/conference planning and logistics, travel management and planning, grant processing efficiency evaluation, coordinating electronic grant closeout, scheduling, communications and mail management, HR and customer service support, invoice tracking, managing audit databases, and assisting with the management of the CM Library System. FMS also provides critical support for OJP’s Helping Outreach Programs to Expand (HOPE) through reviewing HOPE funding application requests and helping to manage HOPE applicants and the application process. FMS congratulates Ms. Kiana Teixeira, who recently received a certificate of appreciation from the Acting Assistant Attorney General for her outstanding work on the FMIS2 Conversion Project and for her contributions to the missions and goals of the Office of Justice Programs. Pictured above: A recent FMS Employee Appreciation Luncheon for the hard-working staff of the FMS DOJ project, including an address by the FMS President, Aubrey Stephenson (above left). INDUSTRIAL SECURITY CORNER Did you ever wonder why you need a clearance to do your job? There is an urgent need by the government for a variety of goods and services. Many of these goods and services have to be acquired from contractors such as FMS. We know that the government has many secrets, typically in the form of classified information. For contractors to do their job, they need access to some of these secrets. Well, no one gives up secrets freely, but the government has no other option. Thus, the National Industrial Security Program (NISP) was created to put policies and procedures in place to manage how industry handles classified information. NISP determines who may be granted access to the nation’s secrets on a need-to-know basis. Your clearance qualifies you for this access. This is the reason why you need a clearance to do your job. And remember, if you lose it, you lose your job. Protection of classified information is protection of national security. FMSUpdate Spring 2008 3 Spring 2008 FMSUpdate EXCELLENCE AT FMS: Aubrey’s Café Dishes Up Tasty Treats When you enter the headquarters compound of FMS Guyana, you may notice orderly rows of neatly dressed Security Officers, immaculately washed transport and armored escort vehicles, and serious-minded supervisors preparing their teams for their shifts. If you inhale deeply, however, you may also notice something quite unexpected of a top-class security firm - the delicious aroma of chicken, rice, and pies wafting through the air. Where do these delightfully appetizing smells come from? Aubrey’s Café, of course! Aubrey’s Café is a take-away café run by FMS Guyana that supplies fresh-cooked meals and snacks to both FMS employees and the local community. Since it opened in 1999, Aubrey’s has supplied hundreds of FMS Security Officers with sumptuous sustenance before, during, and after their shifts. Almost ten years ago, FMS President Aubrey Stephenson and the FMS Guyana management team found that providing officers with meals would keep them alert and energetic during their eight-hour shifts. With its delicious fare and low prices, news of Aubrey’s Café spread and members of the local community began to ask if it could be opened to the public. A few years after its inception, Aubrey’s opened to the public and went from an employee service to a profitable business venture. It also provides an invaluable service to the local community by providing low-cost lunches to approximately 60-70 nearby school students every day. The café is under the highly capable management of the FMS Canteen Coordinator Theresa Ridley, who has been with Aubrey’s since 1999 and who previously owned her own catering business. The rest of the exceptional team at Aubrey’s is: Junior Supervisor Samantha Dowridge; Cashiers Natasha Brhamdeow, Wonica Hunt, Jermaine Humphrey, and Gregory Marshall; and Cooks Yonette Lythcott, Wendy Porter, Donette Long, and Roann Mentis. The café supplies a wide range of freshly cooked lunch and dinner meals, including: fried chicken, cook-up rice, vegetable chow mein, split pea soup, pepperpot, metagee(stew) with dumplings, baked macaroni and cheese with chicken, okra and salt fish, and calaloo with ckicken and dhal. Aubrey’s also provides a wide range of original snacks, such as pizza, hamburgers, cheese scones, fruitcakes, cream horns, and some of the most delicious fresh-baked bread you can imagine. If you ever find yourself in Georgetown, Guyana with a rumbling stomach, make your way to Aubrey’s Café. It’s well worth it! In Our Next Issue: A Delicious Recipe from Aubrey’s Café! A Quarterly Publication of Federal Management Systems, Inc. 4 LANG SPEAKS AT DOJ Let’s Meet… Last November, FMS employee Jay Lang was asked to speak at the American Indian/Alaska Native Heritage Month Celebration for the Department of Justice Office of Justice Programs (OJP). This important interagency event was attended by OJP staff and members of the White House Intergovernmental Affairs Executive Working Group, which includes members from the Departments of Health and Human Services, the Interior, Homeland Security, Commerce, Education, Energy, and Housing and Urban Development and from the Environmental Protection Agency, the General Services Administration, the Small Business Administration, and the Advisory Council on Historic Preservation. One of the primary functions of the American Indian/Alaska Native Heritage Month Celebration was to introduce an online training program developed to give federal employees a better understanding of Tribal Affairs. When Lang began working at OJP, he had a very limited knowledge of this topic, but with hands-on training and reading, and most importantly, working on the development of the training program, he was a primary candidate to show that those who possessed limited knowledge can learn easily from this training program and gain a new-found respect for cultures that most know little about. This online training program, entitled “Working Effectively with Tribal Governments,” is available to all at no charge until April 30 at www.golearn.gov. Jay Lang (below) has worked for FMS since February 2007 and is a Program Support Specialist for DOJ, providing executive administrative support to the (Acting) Assistant Attorney General and a Senior Advisor for Tribal Affairs in the Office of the Assistant Attorney General. George Stephenson, FMS Controller FMSUpdate Spring 2008 In each issue of Update, we will introduce you to one of the outstanding members of our team at FMS Headquarters. This issue, we introduce you to George Stephenson, the FMS Controller. The FMS leadership team has known George for years and watched him grow up in the company, from the day he started as a part-time student intern more than a decade ago until his highprofile role as Controller today. Update recently caught up with George Stephenson at his office in Washington, D.C. Update: Thank you for agreeing to let us profile you in the newsletter, George. First, what do your duties and responsibilities as FMS Controller entail? Stephenson: At FMS, I manage financial affairs of the organization and prepare financial analyses for operations, such as interim and final statements with supporting schedules. I review financial plans and policies in relationship with lending institutions. I also supervise general accounting, internal audits, costs, and budgetary controls. Update: When were you hired by FMS? Stephenson: I was hired by FMS the day I was born! Seriously, I worked part-time for FMS while I was in high school and college. Then I started working full time in 2000. Update: Have you always lived in the Washington, D.C. area? Stephenson: Yes. I have. Update: George, what do you like most about working at FMS? Stephenson: Well, the broad experiences and responsibilities available, the opportunity to further one’s education, and the opportunity to take on different roles in the various services Federal Management Systems, Inc. provides. FMS encourages all employees to be business facilitators - to seek out opportunities within their agencies, which also fosters personal growth and the growth of FMS. This creates confidence and trust in customers and colleagues. I also like the FMS weekly reports, which identify new ideas for customer operations, changes in job designs, potential gaps in performance, or professional training needed. Update: When you’re not here at FMS, how do you like to spend your free time? Stephenson: I have my own basketball and flag football teams for the fall and winter months. During the spring, I start my vegetable garden, passed down to me by my father and his brothers. In the summer, I like to visit my family in Guyana, New York, New Jersey, and Georgia. Update: Finally, George, how can FMS employees and customers best reach you if they need to contact you? Stephenson: I am in the office from 7:30am to 6:00pm. I prefer to be contacted via email at GStephenson@fmshq.com. 5 Spring 2008 FMSUpdate Starting an Exercise Program by Pauline E. Azore, R.N. The latest group of holidays have come and gone. We all tried our best to maintain an exercise routine. If you were one of the successful ones, congratulations! Most of us tried, but, sadly, met with less success. With all the holiday activities that we were obligated to attend, we just could not find the time to exercise. If you are in this group, fear not! You are now ready to start your exercise program and not a day too soon. Ladies, you will be ready for the mid-rifts and waist synching summer dresses. Gentlemen, you will be able to walk freely on any beach without having to hold your stomachs. Most of all, we will all be on our way to healthier and more productive lifestyles. The significance of regular exercise cannot be overstated. Regular exercise has been proven beneficial in many areas including, but not limited to: ! reduced risk of heart attack, stroke, osteoporosis, and diabetes ! weight loss and weight maintenance ! controlled cholesterol and blood pressure levels ! more efficient lung function ! reduced feelings of anxiety and depression that are not of a clinical nature ! lowered stress, which has been associated with many life-threatening illnesses ! increased energy levels and overall well being ! healthier bones, muscles, and joints ! improved flexibility Before You Begin It is imperative that you consult with your medical physician before you begin any exercise program. This is especially important if you have not engaged in regular exercise in the past or if you are over forty years old. Your doctor will examine you and use information that you provide about yourself to determine what forms of physical activity you can safely participate in and when you can begin your exercise program. Beginning and maintaining a regular exercise program requires a firm commitment of time and energy. In our hectic lives where many of us are juggling the responsibilities of work, family, and sometimes school, this can be quite challenging. Sometimes it requires a major life-style change. However, because regular exercise is so important to our well-being, we have to find a way to incorporate it into our daily routine. There are significant health benefits to be obtained by just exercising in multiple five- to tenminute segments throughout the day. Components that must be included in a complete exercise program include: ! flexibility exercises, such as stretching, to provide better movement for your joints; ! strength conditioning obtained through using certain machines and weights, which, when used effectively, will strengthen muscles and improve their function; and ! aerobic exercises, which are important for heart health and include brisk walking, walking up stairs, swimming, dancing, and bicycling. When you begin an exercise program, you must establish clear, realistic, and measurable short-term and long-term goals. For example, if your goal is to lose weight, you must weigh yourself before you begin your program and then at regularly scheduled intervals so that you can monitor your progress and make necessary adjustments. Once you have established your goals, begin thinking about what kinds of activities you enjoy. If you enjoy and are enthusiastic about the exercises you choose, you are more likely to sustain your program on a long-term basis. You may have to experiment with different kinds of activities before you make this decision to determine which ones you enjoy most. A Quarterly Publication of Federal Management Systems, Inc. Some activities to consider include: walking, running, bicycling, basketball, tennis, swimming, dancing, and soccer. Consider also, are you an indoor or an outdoor person? Do you prefer to exercise in the privacy of your home or are you someone who would do better in a group or with a partner? Check with family members or colleagues at work, church, or other places to try to find an exercise partner or to organize a small exercise group. Affordable Exercise One of the concerns frequently voiced by those contemplating an exercise program is that they do not have the financial means to purchase equipment or to join a health club. Please remember that you do not need expensive equipment or a fancy gym. Some inexpensive but very effective pieces of equipment include: removable hand or leg weights, jump ropes, a basic step (for aerobic exercises), different sized rubber balls, and a hoola-hoop, preferably a weighted one. There are also many lower-priced treadmills and stationary bikes on the market, which work very well. There are several simple, no/low cost changes that you can make to incorporate exercise into your daily life. Some of these changes include: using stairs instead of elevators when possible; parking in well lit areas further away from your destination and walking to your destination; getting off the bus a few blocks away and walking the remainder of the distance; using cordless phones at home and in the office and moving around as you talk; and using the manual controls on your television and stereo equipment and even hiding the remote. Designing Your Program You have done the legwork; you are now ready to design an exercise program to fit your needs. Consider continued on page 7 6 A New Year for Curacao Martha Earns Top Honor The end of the year is an exciting (and noisy) time in the Netherlands Antilles island of Curaçao, where fireworks are the order of the day. Fireworks are lit outside many offices throughout the day and outside many homes at midnight. Pictured below are fireworks being lit on the street outside the FMS Curaçao office. FMS congratulates Mr. Eldon Martha, recipient of the FMS Curaçao Employee of the Year Award for 2007. (Pictured above right with FMS General Manager Eugene Middelhof.) Martha is a Driver for the security service project and has worked for FMS since 2001. Great job, Eldon! STARTING AN EXERCISE PROGRAM continued from page 6 what you need for each of the three components for a complete exercise program. First, exercises to make muscles stronger could include: push-ups, pull-ups, running, in-line skating, and bike riding. Next, exercises that improve flexibility could include: gymnastics, dancing, martial arts, yoga, and stretching, such as touching your toes or sidestretching. Finally, aerobic exercises to strengthen the heart and improve lung function could include: basketball, soccer, tennis, bicycling, jogging, dancing, swimming, running, ice skating, and in-line skating. If you are exercising on your own, be sure to learn the appropriate way to execute your chosen form of exercise before you begin. You can do this by obtaining exercise videos or DVDs from the library and watching them carefully to learn the correct techniques. If you are working with an instructor, follow their directions and learn the correct form. Frequency and Duration There are several schools of thought regarding frequency and duration of exercise. One school suggests that the frequency of exercise depends on your goals. Another school of thought suggests that you space your exercise routines at least two days apart to allow muscles to recover from the rigors of exercise and to prevent injury. The most common recommendation is a minimum of three times a week, especially for beginners. It is strongly suggested that you stay as active as possible on the days that you don’t formally exercise. The U.S. Surgeon General recommends that adults engage in physical activity for 30 minutes on most days of the week, which can be accomplished in shorter increments over the course of the day. The ultimate goal should be 180 minutes of moderate to intense exercise activity per week. Your personal physician may also have a say in this matter. Intensity Most beginners’ guides to exercise suggest starting the actual exercise phase at a moderate intensity. The Centers for Disease Control and Prevention’s definition of moderate intensity is for your heart rate to be at 50%-70% of your maximum heart rate. To estimate your maximum heart rate, you must subtract your age from 220. If you are 40 years old, then your maximum heart rate would be 180, meaning that a moderate intensity workout would be achieved with a heart rate between 90 and 126. The American Heart Association recommends at least 30 minutes of moderate intensity physical activity, such as walking, on most days of the week. Start out slowly and then gradually increase the frequency, duration, FMSUpdate Spring 2008 7 FMS Guyana General Manager Weds Please join Federal Management Systems, Inc. in congratulating FMS Guyana General Manager, Troy Valladares, on his recent nuptials. Troy told Update: “In a simple but meaningful ceremony on January 15, 2008, I tied the knot with the woman of my dreams, my high school sweetheart, and friend of sixteen years, Lisa Persaud.” We wish you many years of love, health, wealth, and happiness, Troy and Lisa! ABOUT FMS UPDATE FMS Update is a quarterly publication of Federal Management Systems, Inc. for FMS employees, customers, colleagues, and friends. Issues are published seasonally (autumn, winter, spring, and summer) in both paper and digital formats and are typically four to eight pages long. The main focus of Update is to share information about FMS contracts, administrative issues, employee recognition and news, and management concepts. If space allows, additional articles of interest to employees and customers may also appear. If you would like to submit an article, photograph, or other item of interest to FMS Update, please e-mail it to your Project Manager or to fmsupdate@mtaonline.net. All photos submitted must be in a digital format (such as a .jpeg file) and must have a resolution of at least 600dpi. Submissions for the next FMS Update are due by May 1st. All submissions welcome! DOS PROJECT ANNOUNCES AWARD WINNERS Federal Management Systems, Inc. congratulates the following members of the FMS team who have recently won Employee Appreciation Awards for their outstanding performance on the Department of State contract: Angela Alverson, Dawn Bishop, Sharon Devonish-Primus, Pollentia Douglas, Nancy Garcia, Venus Gordon, Octavia Freeman, Sherry Garner, Sean Hatton, Katrina Holsendoff, Tyra Hunt, Jenny Joyner, Charles King, Mary Lark, Paul McClam, Robbie Morton, Lashell Nesmith-Peterson, Brian Pharr, Malika Rungsithum, Lakesha Smoot, Nicholas Stephenson, Blondell Taylor, D’End Thomas, and Jodi Ann Walker. OUTSTANDING JOB, EVERYONE! NEW HIRES FOR FMS AT DOS FMS welcomes the following new employees to the Department of State contract: Augustina Betters, Thad Bhoddous, Marshall Brazil, Ivan Cook, Tyesha Copeland, Kharmel Day, Teasa Harrington, Julian Jasper, Ernest Jefferson, Gregory Raidford, Paula Ross, Myesa Toms, and Jenel Williams A Quarterly Publication of Federal Management Systems, Inc. EXERCISE PROGRAM continued from p.7 and intensity of your exercise routine. Warming Up & Cooling Down Warm-up exercises are an important activity because they prepare your body for more strenuous exercise and lead to a more efficient workout. They also decrease the incidence of injury. Running in place or walking slowly for five minutes before you begin exercising are effective warm-up activities. Some stretching can be included as part of a warm-up routine. Cooling-down exercises, such as stretching, should be done after any strenuous exercise routine because they literally cool your body down. These exercises can be as simple as reducing your speed on the treadmill until your breathing and heart rate slow to an almost normal rate. The key to obtaining positive results from your exercise program is to be consistent. Once you have established a routine, make it a part of your everyday life. If you miss a day, get back on track as soon as possible and be patient. There may be some immediate benefits, but ultimate success will be seen over a longer period of time. Stay committed and you will enjoy the multiple benefits of regular exercise. You will have more energy, be more productive, be less stressed, and generally enjoy a better quality of life. But, above all, have fun! 8